Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
8.9
8.9
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
6.9
6.9
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
8.5
8.5
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
LGBTQ+ Care
8.3
8.3
LGBTQ+ Care
Ratings of 1 indicate an unsatisfactory LGBTQ+ care.
Ratings of 10 indicate an excellent LGBTQ+ care.
Attention to Detail
7.3
7.3
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
Dr. Amrane did a pretty good job of explaining my specific situation and laying out possible treatments, etc. I only saw her in a couple of virtual visits (and in person once during the initial consultation, which was for egg freezing). She answered my questions and was understanding about what I was trying to accomplish. She wished me luck during the IUIs and was sympathetic when I didn't get pregnant. On the down side, she focused a lot on "what can go wrong" and it definitely gave me more stress instead of being reassured. I think she doesn't have enough experience in dealing with anxious patients.
Right now, my main complaint with the [Shady Grove Fertility] clinic is that it's very difficult to get a full picture/layout of how much different treatment scenarios will ultimately cost you. So I haven't been happy with the financial situation for my IVF, so far... Overall, the clinic is very organized, staff is very nice and professional. Yes, you will probably "feel like a number," but it's Shady Grove and it's a busy clinic... If you make peace with feeling like a number, it's not that bad... Most of the nursing staff was also very good.
How was your experience with Selma Amrane at Shady Grove Fertility?
Dr. Amrane did a pretty good job of explaining my specific situation and laying out possible treatments, etc. I only saw her in a couple of virtual visits (and in person once during the initial consultation, which was for egg freezing). She answered my questions and was understanding about what I was trying to accomplish. She wished me luck during the IUIs and was sympathetic when I didn't get pregnant. On the down side, she focused a lot on "what can go wrong" and it definitely gave me more stress instead of being reassured. I think she doesn't have enough experience in dealing with anxious patients.
What's one piece of advice would you give a prospective patient of Selma Amrane at Shady Grove Fertility?
Don't look for a super-warm bedside manner. Ask specific questions to get specific information.
During treatment, were you treated like a number or a human with Selma Amrane at Shady Grove Fertility?
For my initial consultation, Dr. Amrane (and nurses) really stressed me out and it definitely felt like I was more of a number. I had a blood pressure spike and no one really reassured me about it - and it was only a consultation! I don't think there was enough explanation/caring about just how complex, time-sensitive and demanding the process really is... For my virtual meetings with Dr. Amrane, she was ok/relatively nice, but her demeanor was still sort of "stress-inducing."
Describe the protocols Selma Amrane used in your cycles at Shady Grove Fertility and their degree of success.
I did four IUIs; the first was a natural cycle, because I was hoping to avoid chemicals, etc. She was very willing to try different things (i.e., a natural cycle) and said it's worth a shot. When the first 2 IUIs were unsuccessful, she said I should consider moving on to IVF. She did note my lower ovarian reserve, and I think that was a big reason for her suggestion. I used clomid for one cycle (which didn't end up going all the way to an IUI, because I got sick), and letrozole for another cycle. I was switched to letrozole because I may have had visual side effects from clomid, so they wanted to be on the safe side. For the IVF, I had menopur and gonal-f, and ultimately cetrotide; also, Dr. Amrane had me do a final boost of those meds before the trigger shot. I wasn't told the rationale for that... but currently I'm waiting to see how many of my fertilized eggs turn to blastocysts. I had 3 eggs fertilize.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth Goode)
Beth Goode was awesome! One of the best health care providers I've ever had. She is always very organized, knowledgeable, calm, professional, understanding, takes LOTS of time to answer any questions I have... She was good at reassuring me when I worried about things and good at giving a very thorough perspective on everything. Most of the nursing staff was also very good.
Describe your experience with Shady Grove Fertility.
Right now, my main complaint with the clinic is that it's very difficult to get a full picture/layout of how much different treatment scenarios will ultimately cost you. So I haven't been happy with the financial situation for my IVF, so far...
Overall, the clinic is very organized, staff is very nice and professional. Yes, you will probably "feel like a number," but it's Shady Grove and it's a busy clinic... If you make peace with feeling like a number, it's not that bad. For a new patient, however, it is honestly an extremely stressful experience, because they don't seem to take into account the level of complexity and anxiety that the whole fertility situation creates. I was told during my consultation that my blood pressure was high enough that I could go to the ER - friggin' ridiculous! So, I understand that the nursing staff are primarily gynecologists, not cardiologists, etc, but hopefully new patients can take a lot of their comments and suggestions with a grain of salt, because outside of the fertility stuff, they don't necessarily know what they're talking about. Shady Grove is clearly *extremely* focused on avoiding any type of liability, so they warn you about every possible little thing, presumably so they don't get sued. So I just wouldn't listen to all the risks and everything like that that they tell you.
Describe the costs associated with your care under Selma Amrane at Shady Grove Fertility.
I think IUI was approximately $1,500 a cycle. (I paid out of pocket at the time.)
Ovidrel was $68.
My IVF charges are still being processed, but... I was so far billed about $6,500 by Shady Grove (which includes about $3,600 for PGT testing). This does NOT include an embryo transfer - but allegedly does include the cost covered by insurance. I have also been charged, at this point, roughly $6,000 just for medications. But everything is still going through insurance, so I'm not sure how this will all shake out.
Describe Selma Amrane's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Haven't gotten that far
What specific things went wrong at Shady Grove Fertility?
Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
Like I said earlier, I really wasn't given a comprehensive overview of the financial picture for IVF treatment. I wasn't told that if I did PGT testing, I couldn't do a fresh embryo transfer, which would add like at least $6,000 to the treatment (I thought embryo transfers cost closer to $3,400). No one also told me how much IVF meds cost, like even a ballpark estimate. I realize I could have done more of my own research ahead of time, but the way the clinic downplayed the cost of the meds, etc, I just wasn't that focused on it. So that's the main thing I wasn't happy with.
Dr Doyle was warm, compassionate, and nonjudgmental. He was a good listener and never made me feel rushed or pressured to make a decision. He followed up with me on a concern I expressed after hours one time too. He clearly relies heavily on his nurses and NPs to do the majority of the actual direct procedures, and he just handled consultations and approving the course of treatment. So over-all high quality provider with low quantity of actual interactions
IUI out of pocket was ~$1600...Too busy, especially the financial department. They have an efficient process which is nice, but it is impersonal and the wait time can be really bad (over 45 mins on several occasions). Their office is lovely and their technology seems very up to date. Many of the actual providers are very kind, especially the nurses and front office staff..
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr Doyle was warm, compassionate, and nonjudgmental. He was a good listener and never made me feel rushed or pressured to make a decision. He followed up with me on a concern I expressed after hours one time too. He clearly relies heavily on his nurses and NPs to do the majority of the actual direct procedures, and he just handled consultations and approving the course of treatment. So over-all high quality provider with low quantity of actual interactions. I definitely appreciate working with him though and would recommend him to others, especially if they are going to be seen at Shady Grove Fertility.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Ask questions- he’s great at explaining things and giving answers, but he doesn’t necessarily talk a lot about things unless you ask for specifics. The nurse gives more of the details.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Although the clinic over-all makes me feel like a number, whenever I’ve met or spoken directly with Dr. Doyle, he is very kind, affable, and never seemed rushed or dismissive. He’s matter of fact but still willing to explain things to me and answer my questions in a detailed way when I want/need him to. One time he even called me back after hours to talk to me about my misgivings from recommendations by the weekend doctor and nurse.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Ovidrel + IUI + monitoring of bloodwork & ultrasound x1 cycle resulted in 1 mature follicle, no pregnancy
5 pills of 2.5 letrozole, ovidrel + monitoring of bloodwork and IUI with donor sperm x1 cycle for PCOS - 2 mature follicles, no pregnancy
5 pills of 5 letrozole, ovidrel + monitoring of bloodwork & IUI with donor sperm x2 cycles for PCOS- resulted in 2 mature follicles and one mature follicle before IUI was scheduled
Told me that with our next cycle we can do 5 pills of 7 mg letrozole for PCOS -
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Marina)
Organized but busy. Answered my questions whenever I had them, but I don’t know that she knew me without looking at my chart.
Describe your experience with Shady Grove Fertility.
Too busy, especially the financial department. They have an efficient process which is nice, but it is impersonal and the wait time can be reallllllyyy bad (over 45 mins on several occasions). Their office is lovely and their technology seems very up to date. Many of the actual providers are very kind, especially the nurses and front office staff.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
My insurance covered the consult with just a copay, but IUI out of pocket was ~$1600
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
What specific things went wrong at Shady Grove Fertility?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
One time it was difficult to get the right prescription sent to the pharmacy.
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
The [SGF Annapolis] receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
How was your experience with Rebecca Chason at Shady Grove Fertility?
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Bring questions! She will provide answers and resources.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason personally follows up through out our cycles. She went above and beyond to provide me with an excellent surgeon to manage our ectopic pregnancy. She also followed up with the surgeon post op to continue consulting on my case.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
(2017-2020) We had 11 IUIs using donor sperm; 3 rounds were medicated (Clomid x2, Femara x1). I am sensitive to medication and prefer to limit it's usage. I had an allergic reaction to Clomid during our second medicated cycle. We had our first positive test with our 6th round. However, I miscarried a few days before our first ultrasound.
(2021) We opted to try a round of IVF. We used estrogen patches, Menopur, Ganirelix, Gonal-F, Crinone and Estradiol. We had a fresh transfer on day 5; we opted to have our remaining embryos tested (PGT-A). Our cycle resulted in a positive pregnancy test, but the pregnancy was ectopic. We have not yet started preparing for our first FET.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann S.)
Ann took over my care when my previous nurse took a new position. She's calm and reassuring. She's very responsive when I reach out by phone or email. She's always so sweet when I see her around the office.
Describe your experience with Shady Grove Fertility.
The receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
Under our previous insurance, we paid for 5 IUIs out of pocket. Our current insurance covers services. For the majority of visits, I was charged my copay. IVF was applied towards my deductible in addition to copay charges. However, embryo testing was 100% out of pocket ($3600).
She [Dr. Devine] used numbers and statistics to explain her reasoning for decisions and for her overall optimism for us...she is direct and appointments feel quick - come with questions ready and prioritize their importance...Dr Devine showed up to do our second transfer even though she wasn’t on call for transfers that day, which was a lovely surprise...Dr Devine almost always recommends eSET vs multiples...
The Rockville office [Shady Grove Fertility] is calm and the facilities are modern. The nurses and nurse anesthetist for egg retrieval were stellar...Despite having many patients, they seem to get everyone scheduled when they need to be...sometimes appointments can start late esp for bloodwork and ultrasound. Sometimes it feels like until you’re an IVF patient, you’re low priority. Sometimes I felt like the coordination between the andrology lab and the other areas was lacking...
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is the director of research and I trusted that she had up to date, accurate, and thorough information to guide us. She presented options and answered our questions. All the while, she was reassuring about our prospects. She is direct, so we felt that she would have told us if she weren’t optimistic. Dr. Devine seems busy - we had 3 zoom appointments with her and then met her in person when she came to do our second transfer (which was a pleasant surprise)! We would go back to her for baby #2.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Know that she is direct and appointments feel quick - come with questions ready and prioritize their importance.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr Devine was kind and reassuring to us right off the bat. She used numbers and statistics to explain her reasoning for decisions and for her overall optimism for us. Although we had previously only met her on zoom, Dr Devine showed up to do our second transfer even though she wasn’t on call for transfers that day, which was a lovely surprise. The nurses helped me feel like a human because every time we talked on the phone, they were willing to answer all of my questions and I knew they were in contact with Dr. Devine.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
We were not quite at a year so Dr Devine recommended starting with unmedicated IUIs. We did 3 without success. At that point, we were at a year and she gave us the option of medicated IUI or straight to IVF. She did not push us either way, but told us why a couple might opt for one or the other. We went straight to IVF because of its higher likelihood of success. My stims cycle was pretty straightforward, with a Lupron trigger prescribed over hcg due to worries about OHSS (which I didn’t ultimately get). I opted for a freeze all cycle and we did PGT-A testing for our 9 embryos, 5 of which came back normal. We did two medicated transfers, the first of which failed and the second of which has resulted in a current pregnancy. The first cycle, we did estrace 3x daily plus PIO every third day and endometrin inserts twice daily. For the second cycle, I think dropped the inserts and did PIO daily (my preference). She offered us a modified natural cycle which we would have tried except that we had a lot of travel that precluded it. That would have been our next choice of transfer 2 had not worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie, KC, Vanessa were my main 3)
The nurses were lovely. In particular, Stephanie was always so kind, reassuring, and willing to answer my MANY questions along the way through messages and on the phone.
Describe your experience with Shady Grove Fertility.
Strengths: multiple facilities in the area, relatively easy to make appointments once you’re a patient, top notch doctors and care team. The Rockville office is calm and the facilities are modern. The nurses and nurse anesthetist for egg retrieval were stellar. Dr Humm did my retrieval and was superb. Despite having many patients, they seem to get everyone scheduled when they need to be!
Cons: there are a lot of patients and they do seem busy at times, sometimes appointments can start late esp for bloodwork and ultrasound. Sometimes it feels like until you’re an IVF patient, you’re low priority. Sometimes I felt like the coordination between the andrology lab and the other areas was lacking.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
IVF was about $7000 after insurance. FET cycles were about $1000 plus a $645 “thaw fee” not covered by insurance. Embryo storage is $60/month per retrieval cycle.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Devine almost always recommends eSET vs multiples. Multiples was not an option for us, which we didn’t mind.
[Dr. Andrea Reh] did not review my records before the appointments, and it felt like she does not remember any information pertaining to my previous treatment under her supervision...I wanted to see a different provider in Shady Grove Fertility, but it would have added two more months of waiting...During 6 months of treatment, I saw her only three times (initial consult, one monitoring ultrasound, and follow-up consult). The rest of the communication with Dr. was done through the nurse.
I really liked that SGF has multiple locations and early morning monitoring appointments which provided great flexibility. Scheduling is very easy. They are quick in responding to most of the questions via the patient portal. All communication on your treatment is done through the nurse...During 6 months of treatment, I saw [Dr. Reh] only three times (initial consult, one monitoring ultrasound, and follow-up consult).
How was your experience with Andrea Reh at Shady Grove Fertility?
I wanted to see a different provider in Shady Grove Fertility, but it would have added two more months of waiting for my initial consult so I agreed to proceed with Dr. Reh. During 6 months of treatment, I saw her only three times (initial consult, one monitoring ultrasound, and follow-up consult). The rest of the communication with Dr. was done through the nurse. I did not feel I got sufficient explanations of why specific treatment was chosen based on my situation (e.g. natural vs. medicated IUI, choice of specific protocol). I felt part of the problem was that she did not review my records before the appointment, so she did to have any specific suggestions on my treatment during our conversations. I was receiving written recommendations on my treatment only after my appointment with Dr. Reh which made it more difficult to ask questions. She also did not seem caring.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Try to do your own research on possible treatments and make a list of questions that you may have about it before the appointments.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
I did not feel any personal attitude from Dr. Reh's side. She did not review my records before the appointments, and it felt like she does not remember any information pertaining to my previous treatment under her supervision.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I did two IUIs using clomid, ovidrel and progesteron. I did not receive any rationale for why these medications were chosen for my cycle. I tolerated them well, and my response was also good, but both cycles failed.
Describe your experience with Shady Grove Fertility.
I really liked that SGF has multiple locations and early morning monitoring appointments which provided great flexibility. Scheduling is very easy. They are quick in responding to most of the questions via the patient portal. All communication on your treatment is done through the nurse. She has been indeed wonderful, but I would have hoped to be able to ask Dr. questions directly and receive some explanations from her as well. I felt disappointed that IUIs (and most of the monitoring) are performed by nurces. The billing was not always consistent (I was billed in different ways for absolutely identical encounters.)
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Costs through our insurance:
Initial consult $200
First IUI cycle $1200
Second IUI cycle $800 (had fewer monitoring appointments), plus meds.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
the most kind, thoughtful and validating doctor you can imagine. She [Dr. Esposito] absolutely knows what she’s doing and tailors your treatment plan to YOU, regardless of what is typical or not...When we began discussing transfer protocol, she mentioned a modified natural FET, using my body’s hormones mostly with some hormonal support...she was the one who performed my transfer and tailored my transfer protocol to our situation...
had the absolute best care team [at Shady Grove Fertility]. I always had a million questions and she talked through all of them with me. I never felt rushed off the phone, even when I knew she had other patients to call. She was my calm and reassurance when I needed it - I couldn’t imagine having a different nurse on my care team...conveniently has multiple locations for monitoring. Patient portal is easy to use. Easy to make appts...if you don’t get one of the 7am lab appts, you’re waiting forever. Can very much feel like a conveyor belt...
How was your experience with Melissa Esposito at Shady Grove Fertility?
Literally the most kind, thoughtful and validating doctor you can imagine. She absolutely knows what she’s doing and tailors your treatment plan to YOU, regardless of what is typical or not. She will hold your hand through the hard and celebrate every success with you.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility?
Get on her books as soon as possible. You will not regret it.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility?
I switched to Dr. Esposito after not receiving the care and compassion from another doctor in the clinic. On my first consultation with her, I felt heard, seen and validated. I cried with relief because I had felt so tired of having to advocate so hard for myself and with her, I felt like I finally had someone in my corner. She thoroughly reviewed my chart and didn’t dismiss a single question (and there were many). I had a severe complication from my egg retrieval (completed by a different doctor), she called me TWICE a day in the hospital to check on me. She made sure she was the one who performed my transfer and tailored my transfer protocol to our situation. When our first transfer was successful, she performed almost every ultrasound knowing how anxious I was due to our recurrent losses. I could not have asked for a better doctor and i’m so grateful to her.
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility and their degree of success.
We anticipated great results from egg retrieval. We retrieved 12 eggs, 11 mature, 8 fertilized, 2 day 5s & 1 day 6, 2 pgt normal. I had severe internal bleeding after the egg retrieval that was performed by a different doctor (rare complication). We decided to push back the FET to let my body heal from the hormones and complication. I was so thankful for this suggestion even if I was disappointed, I knew it was the right call and trusted her judgement. When we began discussing transfer protocol, she mentioned a modified natural FET, using my body’s hormones mostly with some hormonal support. She said she had great success with her RPL patients. She told me to think on it, research and come back with any questions. After researching, I knew this is what I wanted to do! I was still on progesterone suppositories and used my body’s ovulation cycle to time the trigger shot and transfer. I’m so glad I listened because our transfer was successful and now we have our rainbow baby!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Casey!)
Casey is the best! I had the absolute best care team. I always had a million questions and she talked through all of them with me. I never felt rushed off the phone, even when I knew she had other patients to call. She was my calm and reassurance when I needed it - I couldn’t imagine having a different nurse on my care team!
Describe your experience with Shady Grove Fertility.
Strengths - conveniently has multiple locations for monitoring. Patient portal is easy to use. Easy to make appts.
Weaknesses - if you don’t get one of the 7am lab appts, you’re waiting forever. Can very much feel like a conveyor belt.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility.
I was lucky to have insurance coverage and was close to my OOPM when I started under Dr. Esposito’s care so we had a significantly lower cost than I had always heard about and anticipated.
What specific things went wrong at Shady Grove Fertility?
Dr. Malik was an amazing listener and really cared about our results. I saw several NP's for my bloodwork/ultrasound appointments but she was checking in and I knew always reviewing my results. She performed the actual implantation procedure and was always patient to answer my questions...I usually heard from the same nurse on her team which was so helpful for dosage/bloodwork instructions...She spent a super long time getting to know us in my first consult and always took time to answer all of my questions...
Shady Grove Arlington was by far a better experience than Shady Grove Fairfax. The first doctor I had there (older guy) had a terrible bedside manner and didn't explain anything to me. Didn't even ask me very many questions about our history or situation. Dr. Malik and the team at Arlington was a godsend. Even the blood techs were way better! Shoutout to Carmen who ALWAYS found my vein. Fairfax had a few amateurs who took two and three jabs...
How was your experience with Shruti Malik at Shady Grove Fertility?
Dr. Malik was an amazing listener and really cared about our results. I saw several NP's for my bloodwork/ultrasound appointments but she was checking in and I knew always reviewing my results. She performed the actual implantation procedure and was always patient to answer my questions. I would highly recommend her!!
What's one piece of advice would you give a prospective patient of Shruti Malik at Shady Grove Fertility?
Trust her and her team, it seems so overwhelming but you're in good hands and they always give bite sized information to take it day by day.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
Dr. Malik was SO MUCH BETTER than the first doctor I saw. She spent a super long time getting to know us in my first consult and always took time to answer all of my questions. She and her staff were wonderful, I usually heard from the same nurse on her team which was so helpful for dosage/bloodwork instructions. She was warm and I would 1000% recommend her to friends (already have)!
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
We first tried an IUI since we're relatively young and healthy and have unexplained infertility. Rather than continue to try IUI's, we opted to try IVF as insurance didn't pay for any of it, we wanted to put the money towards the better option (percentage of success wise). We did one cycle of IVF, and our first fresh transfer was a success. We are so grateful!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Brittany)
Brittany was my main point of contact at Shady Grove and would call me every afternoon to give me the results of that mornings tests and explain next steps. She was super patience explaining the dosage of the meds, and there were others who walked me through the meds in person multiple times because I was so intimidated by mixing and shooting. But the whole team was always supportive and wonderful.
Describe your experience with Shady Grove Fertility.
Shady Grove Arlington was by far a better experience than Shady Grove Fairfax. The first doctor I had there (older guy) had a terrible bedside manner and didn't explain anything to me. Didn't even ask me very many questions about our history or situation. Dr. Malik and the team at Arlington was a godsend. Even the blood techs were way better! Shoutout to Carmen who ALWAYS found my vein. Fairfax had a few amateurs who took two and three jabs. Not usually a problem but when it's every morning, it was terrible.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Mornings were always busy to be expected, wished they had some later options but it is what it is.
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
The cost of the actual IVF were laid out clearly, one thing that wasn't were the meds. We had nothing covered by insurance so while it was estimated we'd pay 5K for meds, it was more like 8K because of increased dosage and refills. Good to know- just over estimate if you're paying out of pocket.
Describe Shruti Malik's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Malik strongly recommended we only try one embryo for now since it was our first try, and she was right- it stuck! Grateful to be pregnant with one :)
[Dr. Li] is an expert, but she is also very compassionate. She cares about her patients like her own family, not some cold numbers on the balance sheet. We had one failed transfer, but she encouraged me, adjusted the whole protocol, and was on top of each procedure. I respect her opinion and trust her judgement and professionalism...I was advised to do eSET because I had a high-risk pregnancy before.
The monitoring appointments are generally easy to schedule and on time. Occasionally it runs late...[our nurse] is a clear communicator, and you know she cares about you. We never had any issues working together...I think Shady Grove Fertility has great facility, doctors and nurses. The only weakness they have is the financial team and billing team. I wasn't happy with them. They made a lot of mistakes in my case.
How was your experience with Sandy Li at Shady Grove Fertility?
I would recommend Dr Nair to any close friends or relatives. She is an expert, but she is also very compassionate. She cares about her patients like her own family, not some cold numbers on the balance sheet. We had one failed transfer, but she encouraged me, adjusted the whole protocol, and was on top of each procedure. I respect her opinion and trust her judgement and professionalism. I finally got pregnant under her care after almost four years of trying. My husband and I thank her with our whole heart.
What's one piece of advice would you give a prospective patient of Sandy Li at Shady Grove Fertility?
If you are looking for a down to the earth, no fluffy and compassionate doctor with great expertise, she is your doctor to go.
During treatment, were you treated like a number or a human with Sandy Li at Shady Grove Fertility?
Dr Nair is very compassionate with her doctor. You can feel it when talking to her.
Describe the protocols Sandy Li used in your cycles at Shady Grove Fertility and their degree of success.
I was put on antibiotics to repress my immunity before transfer. She also used Lovenox to help with implantation. I think these two things finally helped me conceive.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lana)
I love my nurse Lana. She is the best. She is a clear communicator, and you know she cares about you. We never had any issues working together.
Describe your experience with Shady Grove Fertility.
I think Shady Grove Fertility has great facility, doctors and nurses. The only weakness they have is the financial team and billing team. I wasn't happy with them. They made a lot of mistakes in my case.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
The monitoring appointments are generally easy to schedule and on time. Occasionally it runs late.
Describe the costs associated with your care under Sandy Li at Shady Grove Fertility.
My insurance covered main costs, but I still paid about $12,000 including treatment and medication.
Describe Sandy Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was advised to do eSET because I had a high-risk pregnancy before.
While I know she [Dr. Kimberly Moon] knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Both [nurses at Shady Grove Fertility] showed compassion and answered my portal questions on the same day and with accuracy...Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00...There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekd
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is well educated and seems to be a numbers person. During our consult for our second IVF cycle with her for a second biological child, she ran our data from our cycle 2 years prior through a spreadsheet they had to predict likelihood for success with unexplained infertility and our age and the numbers were so-so. I pushed and asked why we only ended up with (1) blastocyst when I had 21 retrieved and 17 mature/fertilized. She responded that to her that points to male factor infertility bc the cells live off the maternal protein the initial 3 days and then once getting past 4-cells they live off the male DNA. Since we still had 10+ embryos after our Day-2 update and then only 1 come day 5/6/7, she deducts there are some MFI issues and referred us to the urologist in her practice if we wanted more information. If we had decided not to go, then we never would have learned about the Sperm DNA Fragmentation test that is available. I don't know why this test wasn't recommended after our initial 2-failed IUIs or when his semen analysis in initial work up was so-so. The results came back that 36% of his sperm had DNA fragmentation and success for frag over 30% isn't good.
For our IVF cycle in 2019 to attempt for our second baby, the urologist recommended he perform a TESE procedure on my husband to get to the source of the sperm before they get fragmented in ejaculation. Again, we had 21 retrieved and 17 mature/fertilize but only 2 make it to blastocysts (day 5 & 6). They were tested and both came back abnormal. At that point, Dr. Moon and the board reviewed our case and decided we could not continue in the Shared Risk program, unless we used 50% donor sperm and 50% of my husband's. While I get they want to protect their data and pregnancy rates, this felt like a blow that they didn't have faith in our future outcomes. We want a full biological family and we know it is possible since we have our son; we'd think they would come up with ways to help overcome this DNA fragmentation. They moved our deposit for Shared Risk over to a Multi-Cycle program (2 tries) and then I don't know what we'll do if those two don't work.....
After that failed cycle, I read up on whatever studies I could find and put my husband on supplements for 3-months and he was trying to work on getting his BMI down since the clinic didn't have any recommendations on what we could do to make a difference. Sadly our March 2020 IVF cycle had about 20 retrieved; 18 mature and fertilized and only 2 made it to blast again and both came back abnormal again. We have a teleconference with Dr. Moon this afternoon to talk about next steps, I guess. Curious to see what she'll say....
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't be afraid to do your own research and schedule calls with her to get questions answered.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
My response is mixed. While I know she knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't recall the treatment protocols for my (2) IUIs, but for my (3) IVF cycles she had me on an antagonist protocol with 225 Gonal-F and (3) vials of Menopur. I am slower to respond, esp. my right side, so my 3rd cycle I was started on these higher doses and stayed pretty steady throughout cycle. Only (1) IVF cycle in 2017 was successful with producing (1) blastocyst (our son). Have a tele-consult with our Dr. this afternoon and am curious if there is another protocol we can try for our final cycle.
Describe your experience with the nursing staff at Shady Grove Fertility.
Lana and Caroline were the two I remember communicating the most with during my two cycles the last 6-months. Both showed compassion and answered my portal questions on the same day and with accuracy. In 2017 I did have (1) assigned nurse, Kate Manders, and I didn't 100% care for her. She was nice enough but seemed pretty cold/robotic. She is now the K Street Patient Care Coordinator or Office Manager or something to that effect.
Describe your experience with Shady Grove Fertility.
Strengths - Monitoring appointments are quick and efficient. There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences.
Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekdays and stay with 7a on weekends so patients can still get to work at a semi-decent hour.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Shared Risk for my age was $22,500.00
Multi-Cycle (2 cycles) was $18,500.00
PGT-A Testing - $5,000.00
TESE - $5,000.00
Sperm Analysis - $50.00
Sperm DNA Fragmentation Test - $250.00
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Osborn is soft spoken but very friendly and willing to answer any questions you have. She knows who you are and shares results with you personally as needed...She is much more willing to share and elaborate if you ask questions. She doesn't talk just to talk so be prepared with what you want to know...She is realistic and clear with what she expects from treatment...Antagonist protocol for retrieval which resulted in less embryos than I expected but exactly what SGF predicted for me...
SGF is big but Sibley is a small office so you don't feel like just a number the way you might in the Rockville office. Most of my monitoring was done at Sibley so it's the same nurses and staff that you encounter every time. SGF is very technical and wants the best outcome for you. Everything that they do is research based so you know that they are making the most educated decisions on your behalf...
How was your experience with Barbara Osborn at Shady Grove Fertility?
I believe that all the doctors at SGF are required to follow strict guidelines so there is not a lot of experimentation that I've seen so far but I have a fairly straightforward case. Dr. Osborn has always been friendly, considerate and willing to answer any questions that I've had. She has been the one to share good and bad news with me and will always contact me if I've requested to hear from her. She is realistic and clear with what she expects from treatment.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
She is much more willing to share and elaborate if you ask questions. She doesn't talk just to talk so be prepared with what you want to know.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Dr. Osborn is soft spoken but very friendly and willing to answer any questions you have. She knows who you are and shares results with you personally as needed.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist protocol for retrieval which resulted in less embryos than I expected but exactly what SGF predicted for me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rachel, Carolyn, KC)
I've had various nurses throughout my year with SGF due to a few different factors within the office. All of them are clear, friendly and compassionate.
Describe your experience with Shady Grove Fertility.
SGF is big but Sibley is a small office so you don't feel like just a number the way you might in the Rockville office. Most of my monitoring was done at Sibley so it's the same nurses and staff that you encounter every time. SGF is very technical and wants the best outcome for you. Everything that they do is research based so you know that they are making the most educated decisions on your behalf.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
I had insurance coverage so I do not know the total amount of each procedure.
Describe Barbara Osborn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I liked that he [Dr. Jason Bromer] took the time to explain the results fully to me during the testing. My husband also felt comfortable with him. He was positive and easy to understand and trust. I had read reviews about the clinic that you don't ever see your doctor or talk to the doctor but that is not my experience...I never felt like a number and he was there to see me during my visits, even called me with results after he had left for the day.
My care coordinator [at Shady Grove Fertility clinic] was the person I talked to the most. She was wonderful and always available to answer any questions or send me a quick email in the portal. She helped me with scheduling all of the appointments and really made it easy...The clinic is either really busy or they have limited slots for testing. The testing is slow and takes time. I didn't realize dropping off samples required an appointment
How was your experience with Jason Bromer at Shady Grove Fertility?
I liked that he took the time to explain the results fully to me during the testing. My husband also felt comfortable with him. He was positive and easy to understand and trust. I had read reviews about the clinic that you don't ever see your doctor or talk to the doctor but that is not my experience.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
The testing will take awhile to time everything correctly.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
We went to an information session with where Dr. Brommer was the presenter. Since no one else showed up for the session, we pretty much had an individual tour of the facility and were able to get to know him prior to him being our doctor in a more casual setting. Through out testing and consultation I never felt like a number and he was there to see me during my visits, even called me with results after he had left for the day.
Describe your experience with your nurse at Shady Grove Fertility.
My care coordinator was the person I talked to the most. She was wonderful and always available to answer any questions or send me a quick email in the portal. She helped me with scheduling all of the appointments and really made it easy.
Describe your experience with Shady Grove Fertility.
The clinic is either really busy or they have limited slots for testing. The testing is slow and takes time. I didn't realize dropping off samples required an appointment so my husbands tests took longer to schedule and wait for the appointment than my test. I also did not like getting scolded by the blood draw staff member about not making an appointment due to it being a weekend. I followed the protocol and I felt like I was inconveniencing her by having her do her job.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
The pre-screening tests were covered by my insurance (I did have to pay a few rather large co-pays). All other costs are out of pocket.
I have a history of sexual trauma and Dr. Devine was very sensitive to that history. She did everything she could to minimize triggers and adapted procedures in order to make me feel comfortable...Dr. Devine was very warm, but also straightforward. She actually listened to how my past experiences had shaped my anxiety about treatment and made adjustments to accommodate me. To the extent that was possible, she had her staff schedule my appointments for when she was on the monitoring floor and she came to my monitoring ultrasound appointments.
This location [Shady Grove Fertility] is in the middle of downtown DC and parking was always a challenge. It was difficult to find metered street parking, and garage parking was $22 per day, which could add up when you have to go in for daily monitoring. The waiting room is very busy for the morning monitoring appointments and sometimes the wait was up to 45-50 minutes past the appointment time.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine was very warm, but also straightforward. She actually listened to how my past experiences had shaped my anxiety about treatment and made adjustments to accommodate me. To the extent that was possible, she had her staff schedule my appointments for when she was on the monitoring floor and she came to my monitoring ultrasound appointments. She was warm and reassuring and made me feel confident in her decisions as a provider.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be very honest about any of your treatment concerns with her.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
I have a history of sexual trauma and Dr. Devine was very sensitive to that history. She did everything she could to minimize triggers and adapted procedures in order to make me feel comfortable.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
My diagnosis was an anovulation due to PCOS. Dr. Device prescribed 7.5 mg letrozole taken on days 3-7 with follicle monitoring starting on day 11. When the follicle was mature, she had me do an Ovidrel trigger shot followed by timed intercourse, and then progesterone suppositories for the remainder of the cycle. She was able to successfully induce ovulation three times and I got pregnant on the third month.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vanessa)
Dr. Devine's nursing team were very responsive to all of my messages. I didn't interact with them much in person, but they were friendly over the phone.
The medical assistants that I encountered every morning for monitoring appointments left much to be desired. They never read my chart, which specifically said that I was only to have transabdominal ultrasounds, and they routinely argued with me when I told them I did not need to get undressed for the ultrasound. They were often rude when I declined to get undressed, and multiple times I could hear them standing on the other side of the door telling the doctor/ultrasound tech that I "wasn't cooperating." My history of sexual trauma was written as a warning in my chart as was a very clear "TAUS only" warning.
Describe your experience with Shady Grove Fertility.
This location is in the middle of downtown DC and parking was always a challenge. It was difficult to find metered street parking, and garage parking was $22 per day, which could add up when you have to go in for daily monitoring. The waiting room is very busy for the morning monitoring appointments and sometimes the wait was up to 45-50 minutes past the appointment time.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
My insurance covered only 50%, so every single monitoring appointment was approximately $115 out of pocket, and there are a lot of monitoring appointments.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A - I did not do IVF
What specific things went wrong at Shady Grove Fertility?
Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
The medical assistants that I encountered every morning for monitoring appointments left much to be desired. They never read my chart, which specifically said that I was only to have transabdominal ultrasounds, and they routinely argued with me when I told them I did not need to get undressed for the ultrasound. They were often rude when I declined to get undressed, and multiple times I could hear them standing on the other side of the door telling the doctor/ultrasound tech that I "wasn't cooperating." My history of sexual trauma was written as a warning in my chart as was a very clear "TAUS only" warning.
Dr. Beall is obviously very bright and knowledgeable in the field. She was very patient and always answered all of our questions. She never made us feel rushed when we were with her. She always changed the course of treatment when we didn't have success which was our preference. I felt like because the clinic had certain rules in place she couldn't be as creative in treatment as maybe she would have liked considering our difficult case. She is very professional and doesn't really engage in any kind of chit-chat. I knew she cared about us as patients but sometimes it felt hard to connect with her. Still, this didn't change our feeling about her ability as a doctor.
The [SGF] practice is very large and "factory-like." It was hard to speak with the doctor unless you had a consult/follow-up scheduled, happen to see her at monitoring, or if she called you. Most communication was done with the case-managing nurse...Don't expect for her to be chatty like some doctors. She is very professional and business-like. However, she will be very thorough on the medical side of things...Their offices were aesthetically pleasing and their equipment very much up-to-date. Receptionists and support staff were responsible and helpful most of the time.
How was your experience with Stephanie Beall at Shady Grove Fertility?
Dr. Beall is obviously very bright and knowledgeable in the field. She was very patient and always answered all of our questions. She never made us feel rushed when we were with her. She always changed the course of treatment when we didn't have success which was our preference. I felt like because the clinic had certain rules in place she couldn't be as creative in treatment as maybe she would have liked considering our difficult case. She is very professional and doesn't really engage in any kind of chit-chat. I knew she cared about us as patients but sometimes it felt hard to connect with her. Still, this didn't change our feeling about her ability as a doctor.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
Don't expect for her to be chatty like some doctors. She is very professional and business-like. However, she will be very thorough on the medical side of things. I would warn that after 3 transfer attempts, even with a different protocol each time, I would seek a second opinion.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
The practice is very large and "factory-like." It was hard to speak with the doctor unless you had a consult/follow-up scheduled, happen to see her at monitoring, or if she called you. Most communication was done with the case-managing nurse.
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
When I wasn't responding to letrozole we tried clomid. When I wasn't responding to clomid we moved to injectable IUIs. We tried both Folistim and Menopur during separate cycles to see if one would be better than the other. For IVF we used a combo of Folistim and Menopur plus Cetrotide and a Lupron trigger shot.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sonya Leasure)
Sonya was extremely warm and compassionate. She tried hard to get back to me with results and instructions pretty quickly. She always answered my portal messages and returned my phone calls in a timely manner. I wish every nurse could be like her. I know she had a large patient-load and she still was as efficient as possible and pleasant.
Describe your experience with Shady Grove Fertility.
They are very regimented and have a lot of rules about what their doctors can do protocol-wise. If you fit "inside the box" they are an efficient and easy place to go. If you're like me and have multiple medical issues that make it difficult to have a baby, you're kind of out of luck. Their offices were aesthetically pleasing and their equipment very much up-to-date. Receptionists and support staff were responsible and helpful most of the time.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I went mostly to the Columbia location for monitoring as it was closer to my place of work. It was always jam-packed and took a long time. I always tried hard whether at Towson or Columbia to get there first-thing so that I could be one of the first people seen for monitoring and get to work mostly on time.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
I happened to have had excellent insurance coverage so I am really not sure what the costs ended up being for us but significantly less than most.
Describe Stephanie Beall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Beall strongly recommended eSET and I believe it was the policy of the clinic that they only did DET or multiple embryo transfers at once if you had DOR, untested embryos, and/or multiple unsuccessful attemtps.
She [Dr. Devine] is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way...called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation...You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them...Kelsey [nurse] was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
How was your experience with Kate Devine at Shady Grove Fertility?
I can't answer this in full yet because I'm still undergoing treatment. She is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be educated and ask questions up front. Ask questions and get specific answers and talk statistics.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the specifics.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
Kelsey was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
Describe your experience with Shady Grove Fertility.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation. I can't fully answer since I'm still undergoing treatment. You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
it went through insurance, so i'm not sure of the negotiated rates.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Devine recommends SET, as does Shady Grove and we followed that guidance.
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility)...took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA)...Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
How was your experience with Kimberly Moon at Shady Grove Fertility?
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility). I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began. I would like to see more clarity on communication with regard to the pandemic, the clinic, not necessarily Dr. Moon herself, waited a long time, gave unclear directives and made the experience much more unclear; we understand no one plans for this, but the clinic gave very little clarity on action plans for us when it all happened mid-transfer. It was really hard to deal with that uncertainty and I hope communication for Dr. Moon and others improves to reassure patients within each person's portfolio.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
No direct advice; continue to give each person time on the feedback calls; we really loved after our retrieval that we didn't receive the numbers we assumed would happen and Dr. Moon took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward!
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was clear in her protocol and treated us and our case with respect each time we met.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist protocol - Lupron not HCG to lessen risk of OHSS; stimmed for 11 days with Gonal-F, Menopur, and then Ganirelix/Cetrotide. 29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
Describe your experience with the nursing staff at Shady Grove Fertility.
We came into our first cycle as changes were being made to the nursing staff. Therefore, we went from having one primary nurse we worked with to having a team of nurses that seemed to change quite a bit. I would advise there has to be some sort of communication by the clinic to change these things; people get attached, and rightfully so in a process like this and when changes to nursing teams are made, it can make things like communication change. I'd like to see Shady Grove be more forthright with this information before changes simply show up.
Describe your experience with Shady Grove Fertility.
Clinic can feel like a conveyor belt; personalized care with a doctor, when seen by your doctor, is good but between starting my IVF cycle and likely ending this pregnancy in a miscarriage, I've talked directly to my doctor four times which when I really think about it, is pretty low for a 45 day span of invasive treatments. I think there is a lot of responsibility built into this that the nurses play which is great, however, with the recent switch to team nursing it really can be hard to feel "connected" to anyone at the practice. I hope that Shady Grove is able to balance this out and provide continuous personalized care to many but also still being clear on the quality aspect!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Yes, total cluster 45 min wait times for some days. Not the best way to start and there is then no point to providing monitoring appointments if it's first-come first serve open-ended whenever you want to show up!
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Covered by insurance
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
Lost appointments
Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
Dr. Doyle is very friendly and jovial and understands tbis field very well. He is not great an explanations with granularity, and kind of waves questions away. He is obviously bright, but the lack of explanations makes the interactio feel like he is dismissive of concerns and can't wait to get to the rest of his calendar...If you have a lot of questions or disagree, he's not going to adjust to you.
SGF is huge and has lots of resources. However there is no coordination to get information to the patient. You have to do it yourself. There is lots on their website - peruse it closely and ask questions. No one will tell you what you need to know, you need to get all the info for yourself. Everyone who works there seems fine but they won't advocate for you if you don't!!! It's on you.
How was your experience with Joseph Doyle at Shady Grove Fertility?
I have not had a chance to do the prescribed treatments with Dr. Doyle yet, but it seemed clear we will not have a lot of opportunities for further interaction unless somethingdoes not go right. He is young, smart and friendly. I definitely got the feeling that he knows his stuff. He diagnosed an issue for me that others didn't. On the other hand, he was obviously touchy when pressed for additional details and further information about why a certain treatment was indicated or not. He joked about it but clearly did not like it. So if you like what he proposed, and trust him - go with it. If you have a lot of questions or disagree, he's not going to adjust to you.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Advocste for yourself with SGF and your nurses.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is very friendly and jovial and understands tbis field very well. He is not great an explanations with granularity, and kind of waves questions away. He is obviously bright, but the lack of explanations makes the interactio feel like he is dismissive of concerns and can't wait to get to the rest of his calendar.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Did not start treatment yet. Will begin with IUIs before progressing to IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alexa)
Nurses seem to switch off. They ate very responsive over the patient portal. No one provided any advice about how to get medication in the cheapest way or the timeliest way. I had tonfigure it out for myself and find the cheapest pharmacies and request that it gets called in.
Describe your experience with Shady Grove Fertility.
SGF is huge and has lots of resources. However there is no coordination to get information to the patient. You have to do it yourself. There is lots on their website - peruse it closely and ask questions. No one will tell you what you need to know, you need to get all the info for yourself. Everyone who works there seems fine but they won't advocate for you if you don't!!! It's on you.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Consultations were covered by insurance as was most testing (some semen analyses were out of pocket to the tube of $150 per). IUI will be abour $450 out of pocket after insurance, and simplest medications about $150 per cycle.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Clearly concerned about multiples.
What specific things went wrong at Shady Grove Fertility?
Lost paperwork
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
Information was lost when my obgyn faxed it over. I had to collect it myself and bring it over. I was not informed that my cycle would be cancelled because of COVID 19, I had to find out for myself when I called to schedule. Billing people did not know the CPT code for a test that my insurance covered and claimed it had to be paid out of pocket. I had to get the CPT code from my insurance company and provide it to billers.
She [Dr. Melissa Esposito] took the time to give me her honest opinion on my situation and made personal phone calls to calm my nerves...She is personable. I would have liked more suggestions to increase his count. I feel like she communicates well but doesn’t give you many options for treatment. I would have liked to wait until I moved to ivf but she seems to push you in that direction
Some clinics [Shady Grove Fertility] perform certain procedures. It’s best to know what can be done locally and for what procedures you will need to travel for. The billing department can be a hassle. Verify your own coverage before accepting what the billing department tells you. I was told something was covered and ended up with a 3500 bill...All of my nurses have been very accommodating. If one nurse isn’t available another one will assist you
How was your experience with Melissa Esposito at Shady Grove Fertility?
She is personable. I would have liked more suggestions to increase his count. I feel like she communicates well but doesn’t give you many options for treatment. I would have liked to wait until I moved to ivf but she seems to push you in that direction
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility?
Make sure you are your own advocate. Research the different treatment options available and come to her with questions
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility?
She took the time to give me her honest opinion on my situation and made personal phone calls to calm my nerves
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility and their degree of success.
I was on clomid 25mg. I ovulated on my own so the treatment was just a boost. It did not help because my issue is mfi
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Amy)
All of my nurses have been very accommodating. If one nurse isn’t available another one will assist you
Describe your experience with Shady Grove Fertility.
Some clinics perform certain procedures. It’s best to know what can be done locally and for what procedures you will need to travel for. The billing department can be a hassle. Verify your own coverage before accepting what the billing department tells you. I was told something was covered and ended up with a 3500 bill
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility.
My cost was more than I expected
Describe Melissa Esposito's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I would prefer multiple because we can’t afford multiple rounds. We are older and this will be our last child.
What specific things went wrong at Shady Grove Fertility?
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
Dr. Shin has been friendly and open from the first consultation. He treated my husband for varicocele through surgery. He walked us through our options for treatment and how this would effect our fertility chances moving forward. He made my husband feel comfortable and at ease...He is open, honest and willing to answer all questions. He explained the preferred course of action and what the results would be...
The clinic [Shady Grove Fertility] is large but you are treated like an individual. We've rarely felt like we are in a factory. It is just smooth and well-run for the most part. Billing has always been where we've had to follow up and clarify things with staff...Dr. Shin has been friendly and open from the first consultation. He treated my husband for varicocele through surgery. He walked us through our options for treatment and how this would effect our fertility chances moving forward. He made my husband feel comfortable and at ease..
How was your experience with Paul Shin at Shady Grove Fertility?
He is open, honest and willing to answer all questions. He explained the preferred course of action and what the results would be. Given our ages, he thought that we should see the varicocele surgery through the 9 month wait period to look for improvements. We chose to move forward with IVF but in the hopes that we could conceive naturally down the line.
What's one piece of advice would you give a prospective patient of Paul Shin at Shady Grove Fertility?
Ask all of your questions up front about the chances of success with your treatment.
During treatment, were you treated like a number or a human with Paul Shin at Shady Grove Fertility?
Dr. Shin has been friendly and open from the first consultation. He treated my husband for varicocele through surgery. He walked us through our options for treatment and how this would effect our fertility chances moving forward. He made my husband feel comfortable and at ease.
Describe the protocols Paul Shin used in your cycles at Shady Grove Fertility and their degree of success.
Varicocelectomy surgery to treat a varicocele causing low sperm count, motility, morphology, etc.
Describe your experience with Shady Grove Fertility.
The clinic is large but you are treated like an individual. We've rarely felt like we are in a factory. It is just smooth and well-run for the most part. Billing has always been where we've had to follow up and clarify things with staff.
What specific things went wrong at Shady Grove Fertility?
Truthfully Dr Reh was very respectful and I do think she knew us and remembered us. It was a weird time where we met virtually or with masks so also hard to say if we’d know each other elsewhere. I often felt like a number in the waiting room though. I’d see so many women going in and out...She listened to our concerns and didn’t push us into things we weren’t ready for. She was realistic with us and told us what to expect. I would see her again but hopefully I won’t need to.
The [Shady Grove Fertility] front desk staff was great as were the techs that drew blood. Front desk always knew my name...I spoke to our nurse often as she’d call with results. She listened when I was caught off guard about prices for medicines one time and started crying. She listened and talked through how to try different pharmacies for different prices.
How was your experience with Andrea Reh at Shady Grove Fertility?
I thought Dr Reh was helpful when we spoke to her and answered our questions. She listened to our concerns and didn’t push us into things we weren’t ready for. She was realistic with us and told us what to expect. I would see her again but hopefully I won’t need to.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
To go see her and listen to her advice.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Truthfully Dr Reh was very respectful and I do think she knew us and remembered us. It was a weird time where we met virtually or with masks so also hard to say if we’d know each other elsewhere. I often felt like a number in the waiting room though. I’d see so many women going in and out.
Describe your experience with your nurse at Shady Grove Fertility.
I spoke to our nurse often as she’d call with results. She listened when I was caught off guard about prices for medicines one time and started crying. She listened and talked through how to try different pharmacies for different prices.
Describe your experience with Shady Grove Fertility.
I didn’t love seeing how many women were waiting. It was stressful even though we were all in the same boat. The front desk staff was great as were the techs that drew blood. Front desk always knew my name even though I was in a mask.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
It was never really clear. I felt like I’d check out and be told we owed. Since I paid then they never sent bills.
Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need...He is communicative, would call me personally to check in...asks for my opinions/feedback...If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research...I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on.
Sometimes the wait is extremely long [at Shady Grove Fertility]. I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on...Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need...He is communicative, would call me personally to check in...asks for my opinions/feedback...If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research...I also thi
How was your experience with Joseph Doyle at Shady Grove Fertility?
He is communicative, would call me personally to check in. Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
He is very communicative and asks for my opinions/feedback.
Describe your experience with Shady Grove Fertility.
Sometimes the wait is extremely long. I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
The fact that she would leave me a voicemail with devastating news about the status of our embryos tested with PGT with no way to get in touch to learn more about why or details was HORRIBLE. She showed little compassion or care to leave news like that without talking to a patient directly. ... it was clear that she reviewed my file in prep for each conversation. no problem with that- more that the time we spent waiting exceeded amount of time actually spent with the doctor.
When I wanted to see a new doctor [at Shady Grove Fertility] ... I was able to get in with the new doctor within a week and the transition was easy and painless. ... We started with a protocol that included 450 iUs of GonalF daily, 150 IUs of Menopur, and then Cetrotide. That cycle resulted in a cancelled retrieval due to development of a dominant follicle. The 2nd cycle started with 10 days of birth control followed by 2 days of Lupron Injections (2x daily), 450 IUs daily of Gonal F and 150 IUs daily of Menopur. This resulted in 3 follicles with 2 eggs retrieved, 2 healthy high quality embryos, but one had genetic condition and other chromosomal issue.
How was your experience with Rachana Garde at Shady Grove Fertility?
The fact that she would leave me a voicemail with devastating news about the status of our embryos tested with PGT with no way to get in touch to learn more about why or details was HORRIBLE. She showed little compassion or care to leave news like that without talking to a patient directly. My sister's doctor (also at Shady Grove) called her day of her retrival to see how she was feeling but I got no such call from Dr. Garde.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Be prepared to have your expectation set and wait to see her. Also check and see if your insurance is covering what costs are for out of pocket meds and then filing a claim later. Insurance rates for medication were not "discounted" and my $15,000 lifetime benefit didnt cover all drugs for the first round, which was subsequently cancelled.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
While the care seemed personal, it was clear by the waiting time for each appointment (sometimes in excess of 30 minutes) it was clear that she reviewed my file in prep for each conversation. no problem with that- more that the time we spent waiting exceeded amount of time actually spent with the doctor. Felt like we got more from our nurse than the doctor. She also called me and left me a voicemail after her working hours to let me know that my embryos were not viable with no way to get in touch to learn more.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
. We started with a protocol that included 450 iUs of GonalF daily, 150 IUs of Menopur, and then Cetrotide. That cycle resulted in a cancelled retrieval due to development of a dominant follicle.
The 2nd cycle started with 10 days of birth control followed by 2 days of Lupron Injections (2x daily), 450 IUs daily of Gonal F and 150 IUs daily of Menopur. This resulted in 3 follicles with 2 eggs retrieved, 2 healthy high quality embryos, but one had genetic condition and other chromosomal issue.
Describe your experience with Shady Grove Fertility.
When I wanted to see a new doctor due to Dr. Garde's poor bedside manner and communication style, I went with the Doctor that my sister sees and has been happy with. I was able to get in with the new doctor within a week and the transition was easy and painless.
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He [Dr. Levens] has a scientific view on my case, when the first IVF round didn't work, he called me and discussed the the causes and role them out one by one, we did the treatment and we tried again and that worked...He is difficult to reach...he doesn't sugar coat things for you. Ask as many question as you can because he is very knowledgeable but he doesn't talk much...
[Shady Grove Fertility] Organized for procedure and appointments, weak in billing staff. They fit me in anytime I needed to be seen, everything was in the patient portal and you could send a message and the get back to you quickly...Positives about Dr. Levens: He has a scientific view on my case, when the first IVF round didn't work, he called me and discussed the the causes and role them out one by one, we did the treatment and we tried again and that worked. Negatives: He is difficult to reach...
How was your experience with Eric Levens at Shady Grove Fertility?
Positives about Dr. Levens: He has a scientific view on my case, when the first IVF round didn't work, he called me and discussed the the causes and role them out one by one, we did the treatment and we tried again and that worked.
Negatives: He is difficult to reach.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Be patient and continue treatment with him. Don't quit just because he doesn't sugar coat things for you. Ask as many question as you can because he is very knowledgeable but he doesn't talk much.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
The first round of IVF didn't work because embryos never get to be blastocysts. He put me on a supplement to increase the egg quality. This time embryos became blastocysts but one day behind. We did the transfer in day 6, and I have twin boy and girl now.
Describe your experience with Shady Grove Fertility.
Organized for procedure and appointments, weak in billing staff. They fit me in anytime I needed to be seen, everything was in the patient portal and you could send a message and the get back to you quickly.
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her...Ask any questions you have and do not hesitate...Sensitive to situation, compassionate...She encouraged eSET...We went right to IVF
Many appointment times but long wait times [at Shady Grove Fertility- Rockville] occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc...Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask any questions you have and do not hesitate
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Sensitive to situation, compassionate
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
We went right to IVF
Describe your experience with Shady Grove Fertility.
Many appointment times but long wait times occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She encouraged eSET
What specific things went wrong at Shady Grove Fertility?
[Dr. Reh is] Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps...We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF.
They [Shady Grove Fertility] seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps...There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh was the best part of our experience with Shady Grove. Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps. Fortunately, we are now pregnant with two babies. Navigating all the steps can be challenging, but absolutely worth it.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Ask lots of questions and take notes that you can refer to when following up with other doctors and staff to ensure nothing gets lost in translation.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
She was always very friendly, well-informed and very informative, but sometimes that didn't always percolate down to the staff level at the Arlington office, though other office locations were seemed to be better briefed.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
She had us take all the relevant tests, starting with the female, then the male. Once she determined that we had unexplained infertility, she proceeded with genetic testing. We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF. The first IUI was unsuccessful. Prior to the second attempt, I was prescribed Letrozole. Following the second attempt, I become pregnant with fraternal twins.
Describe your experience with your nurse at Shady Grove Fertility.
The original one was relatively well intentioned, but didn't communicate thoroughly or consistently with what we discussed with the doctor. She also miscommunicated about a chemical pregnancy, indicating that it was a normal pregnancy without confirmation. There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
Describe your experience with Shady Grove Fertility.
They seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps. Arlington had the biggest challenges, but the other offices were much better. Once we switched to the Fairfax Office, the communication improved and the process went much more smoothly.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Insurance covered most of the steps until IUI, which was $1800 per round, which we paid out of pocket. We also had to pay for a genetic testing out of pocket that wasn't covered by my husband's insurance, which was $350 (I believe through a discount program)
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
Mostly when coordinating with the Arlington office, the nurse/staff either did have accurate information from the doctor, did not communicate accurate information to us or other offices or didn't follow-through on next steps without prompting. The Fairfax office was generally more reliable, but there was still some inconsistency with all the shuffling between locations, doctors and staff.
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. ... One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him. ... I know he has lots of patients and he's always been super compassionate and positive.
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
Describe your experience with Shady Grove Fertility.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.