Shady Grove Fertility

65 doctors work here

Rated 8.7
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.7
69% strongly recommend
474 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Celso Silva
Shady Grove Fertility
91% strongly recommend
17 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 4%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
21 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Anitha Nair
Shady Grove Fertility
86% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 10%Don't recommend: 3%9.5
Sunita Kulshrestha
Shady Grove Fertility
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Eric Levens
Shady Grove Fertility
86% strongly recommend
39 Reviews
Rated 9.4
Strongly recommend: 86%Neutral: 12%Don't recommend: 3%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Brianna Schumacher
Shady Grove Fertility
67% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Joseph Doyle
Shady Grove Fertility
68% strongly recommend
18 Reviews
Rated 9
Strongly recommend: 68%Neutral: 32%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
17 Reviews
Rated 8.9
Strongly recommend: 57%Neutral: 43%8.9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Andrea Reh
Shady Grove Fertility
75% strongly recommend
14 Reviews
Rated 8.9
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.9
Shayne Plosker
Shady Grove Fertility
74% strongly recommend
16 Reviews
Rated 8.8
Strongly recommend: 74%Neutral: 8%Don't recommend: 19%8.8
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Erika Johnston-MacAnanny
Shady Grove Fertility
71% strongly recommend
14 Reviews
Rated 8.8
Strongly recommend: 71%Neutral: 25%Don't recommend: 4%8.8
Shruti Malik
Shady Grove Fertility
62% strongly recommend
7 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 30%Don't recommend: 8%8.8
Jason Bromer
Shady Grove Fertility
66% strongly recommend
47 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Melissa Esposito
Shady Grove Fertility
68% strongly recommend
12 Reviews
Rated 8.2
Strongly recommend: 68%Neutral: 19%Don't recommend: 13%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Eric Widra
Shady Grove Fertility
36% strongly recommend
25 Reviews
Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 12%7.7
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
11 Reviews
Rated 7.5
Strongly recommend: 19%Neutral: 36%Don't recommend: 45%7.5
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Michael Edelstein
Shady Grove Fertility
38% strongly recommend
11 Reviews
Rated 7.3
Strongly recommend: 38%Neutral: 30%Don't recommend: 33%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
32% strongly recommend
13 Reviews
Rated 7
Strongly recommend: 32%Neutral: 23%Don't recommend: 45%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Naveed Khan
Shady Grove Fertility
49% strongly recommend
8 Reviews
Rated 6.9
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%6.9
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Eugene Katz (retired)
Shady Grove Fertility
27% strongly recommend
9 Reviews
Rated 6.5
Strongly recommend: 27%Neutral: 50%Don't recommend: 23%6.5
Arthur Sagoskin
Shady Grove Fertility
23% strongly recommend
9 Reviews
Rated 6.3
Strongly recommend: 23%Neutral: 37%Don't recommend: 40%6.3
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Paul Shin
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 5
Strongly recommend: 50%Don't recommend: 50%5
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

92 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
5
8
Age 36 - 37
3 IUI
1 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
If you're looking for someone who will be overly supportive and involved in every way (complete every procedure, call you directly with monitoring appointment information, hand holding) that's not how he [Dr. Eric Widra] or the clinic operates. But if you're comfortable with a more formal manner, direct, thoughtful and respectful manner - then he'll be a good fit... He was not initially responsive to the additional testing I wanted to have done (Leiden V) or putting me on additional medications. But after the second miscarriage, he was amenable and willing to accommodate my requests. Through these difficult times he has been thoughtful, caring and respectful.
Shady Grove is a factory. And you have to know that and be 'OK' with that going into the process. You will not get a lot of attention or hand-holding from your primary RE. You will be seen for your monitoring appointments and procedures by whomever is on duty that day. Do not expect your primary RE to perform any of your procedures. He or she is there to oversee your 'case'. Your nurses are your rock. You are assigned one primary nurse and they do everything. And you have to be OK with that - otherwise Shady Grove is not the place for you.
How was your experience with Eric Widra at Shady Grove Fertility?
Eric is a smart doctor. And you'll see him for your until consultation to devise a treatment plan. But he's not a warm and fuzzy doctor. Neither is he's hands on, nor especially client interfaceing until things don't go as initially as planned. We barely saw him over the course of our three IUIs. He did not perform any of the monitoring appointments or procedures. Due to the clinic's large size, those tasks were performed by whichever doctor was available at the time. However, once we moved onto IVF cycles - we saw Dr. Widra more frequently. Still however, the procedures were completed by available daily doctors (not Widra). We finally got to experience Dr. Widra in a more hands-on and compassionate way after I began to experience unexplainable RPL of chromosomally normal embryos/fetuses. He took the time to meet with my husband and me as often as we felt we needed to come in and consult with him, and have him reassure us. He was not initially responsive to the additional testing I wanted to have done (Leiden V) or putting me on additional medications. But after the second miscarriage, he was amenable and willing to accommodate my requests. Through these difficult times he has been thoughtful, caring and respectful.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Make sure he's the right personality fit for you. If you're looking for someone who will be overly supportive and involved in every way (complete every procedure, call you directly with monitoring appointment information, hand holding) that's not how he or the clinic operates. But if you're comfortable with a more formal manner, direct, thoughtful and respectful manner - then he'll be a good fit.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
During the IUI process I felt like a number. We completed 3 unsuccessful cycles. We met with the doctor before we began the process but after that initial meeting we were passed off to nursing staff and whatever doctor was on call at the time to complete the IUI procedures.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
Diagnosed with PCOS and unexplained fertility issues. Completed 3 rounds of IUI with Clomid and ovidrel. Resulted in good egg stimulation for all three cycles but only one chemical pregnancy. He was not open to changing protocol as I requested to include metformin and femerra. Moved onto IVF. Egg stimulation and retrieval: Cetrotide 250mcg Gonadotropin FSH ( Gonal F 450 iu pen x 3) and 75 IU FSH&LH ( Menopur 75 iu vials x 15) Lupron 2 week kit with 1ml luerlock syringe, 27 g ½ “ needle - “Trigger” subcutaneous. Zithromax 1 gram - taken evening before egg retrieval Resulted in 18 eggs retrieved. 8 made it to 5-day blocyst; 5 remained after PGD testing. Froze all embryos. #1 IVF and FET Round: Birth Control Pills Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; misoprostol abortion. Diagnosed as carrier of Liden V. Round #2 IVF and FET: Lovenox injections 40mg daily Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; d&c abortion. Fetal tissue chromosomally normal. Diagnosed with PCOS and unexplained fertility issues. Completed 3 rounds of IUI with Clomid and ovidrel. Resulted in good egg stimulation for all three cycles but only one chemical pregnancy. He was not open to changing protocol as I requested to include metformin and femerra. Moved onto IVF. Egg stimulation and retrieval: Cetrotide 250mcg Gonadotropin FSH ( Gonal F 450 iu pen x 3) and 75 IU FSH&LH ( Menopur 75 iu vials x 15) Lupron 2 week kit with 1ml luerlock syringe, 27 g ½ “ needle - “Trigger” subcutaneous. Zithromax 1 gram - taken evening before egg retrieval Resulted in 18 eggs retrieved. 8 made it to 5-day blocyst; 5 remained after PGD testing. Froze all embryos. #1 IVF and FET Round: Birth Control Pills Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; misoprostol abortion. Diagnosed carrier Liden V. Diagnosed with PCOS and unexplained fertility issues. Completed 3 rounds of IUI with Clomid and ovidrel. Resulted in good egg stimulation for all three cycles but only one chemical pregnancy. He was not open to changing protocol as I requested to include metformin and femerra. Moved onto IVF. Egg stimulation and retrieval: Cetrotide 250mcg Gonadotropin FSH ( Gonal F 450 iu pen x 3) and 75 IU FSH&LH ( Menopur 75 iu vials x 15) Lupron 2 week kit with 1ml luerlock syringe, 27 g ½ “ needle - “Trigger” subcutaneous. Zithromax 1 gram - taken evening before egg retrieval Resulted in 18 eggs retrieved. 8 made it to 5-day blocyst; 5 remained after PGD testing. Froze all embryos. #1 IVF and FET Round: Birth Control Pills Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; misoprostol abortion. Diagnosed as carrier of Liden V. Round #2 IVF and FET: Lovenox injections 40mg daily Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Resulted in pregnancy; SPL/miscarriage at 6 weeks; d&c; fetal tissue chromosomally normal. Round #3 IVF and FET: Metformin 3 pills daily w/ meals Lexapro 10mg daily Lovenox injections 40mg daily Prenatal Vitamins: 1 daily Del Estrogen injection (40 mg/ml; 1 vial has 5 ml; 6 mg = 0.15 ml): 0.15 ml IM every third evening Progesterone in Oil injection (50 mg/ml): 1 ml IM every night Result: TBD
Describe your experience with your nurse at Shady Grove Fertility.
I've had two primary nurse coordinators over the past year and a half and they have both been phenomenal. They address all of my questions, calls, and emails promptly and thoughtfully. They get answers back from my doctor quickly. They are always on the ball - calling in all of my medications before I even ask. They are compassionate when breaking diasapointing news and never complain about being nagged by me or my husband. They do the daily hand holding and support needed during this process.
Describe your experience with Shady Grove Fertility.
Shady Grove is a factory. And you have to know that and be 'OK' with that going into the process. You will not get a lot of attention or hand-holding from your primary RE. You will be seen for your monitoring appointments and procedures by whomever is on duty that day. Do not expect your primary RE to perform any of your procedures. He or she is there to oversee your 'case'. Your nurses are your rock. You are assigned one primary nurse and they do everything. And you have to be OK with that - otherwise Shady Grove is not the place for you.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
Year 1: For 3 IUIs + shared risk IVF package + out of pocket meds + medical deductibles = ~$50,000
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
At first I was frustrated at my doctor's unwillingness to implant multiple embryos. But after he explained the potential risks and long term effects of the babies (developmental issues, under weight, early term, etc) I began to understand and agree with eSET.
5
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Sibley
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
8
8
Age 33 - 36
3 IUI
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Uterine Fibroids
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
Dr Osheroff knows his stuff and tells it to you straight up in a more scientific way. So I felt in the middle of number and human. He made sure you understand but wasn't warm, friendly, or comforting...Dr Osheroff was straight forward and to the point. He didn't have great bedside manner but made sure you understood everything going on from every angle. He was happy to answer questions and didn't make you feel rushed.
I liked this clinic [Shady Grove]. It was convenient to my house. They had many locations with different hours for monitoring appointments. I liked that I could go anywhere I needed to. They also had a support group lead by a psychologist where I met some great friends...My nurse was fine when she was there, she was out of the office alot. I talked to other nurses during those times who I liked as well.
How was your experience with Joseph Osheroff at Shady Grove Fertility?
Dr Osheroff was straight forward and to the point. He didn't have great bedside manner but made sure you understood everything going on from every angle. He was happy to answer questions and didn't make you feel rushed.
What's one piece of advice would you give a prospective patient of Joseph Osheroff at Shady Grove Fertility?
He said the best thing anyone ever said, "I can't tell you when, but I can tell you it will happen." I actually told a friend this right before she saw Dr o and he said the same thing.
During treatment, were you treated like a number or a human with Joseph Osheroff at Shady Grove Fertility?
Dr Osheroff knows his stuff and tells it to you straight up in a more scientific way. So I felt in the middle of number and human. He made sure you understand but wasn't warm, friendly, or comforting.
Describe the protocols Joseph Osheroff used in your cycles at Shady Grove Fertility and their degree of success.
I did 3 rounds of clomid by themselves. Then 2 rounds of clomid and IUI. All clomid rounds I took pills from days 3 to 7. All were negative. IUI #3 was injectibles, also negative. IVF #1 was the antagonist protocol. My progesterone was too high the day before transfer so that cycle became freeze all. 11 retrieved, 2 made it to freeze. IVF #2 was long lupron protocol. 9 eggs retrieved, 6 mature, 6 fertilized, 1 transfered and 4 frozen. This resulted in 1 live birth. Then FET #1 was estradiol and pio, 1 embryo transfered from IVF 1 batch, that resulted in live birth.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Natalie)
My nurse was fine when she was there, she was out of the office alot. I talked to other nurses during those times who I liked as well.
Describe your experience with Shady Grove Fertility.
I liked this clinic. It was convenient to my house. They had many locations with different hours for monitoring appointments. I liked that I could go anywhere I needed to. They also had a support group lead by a psychologist where I met some great friends.
Describe the costs associated with your care under Joseph Osheroff at Shady Grove Fertility.
I paid out of pocket for 2 clomid IUI. For IUI with injectibles I purchased secondary insurance. After IUI 3 and IVF 1, we met out of pocket max, so IVF 2 was 100% covered plus my monthly premium.
Describe Joseph Osheroff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I really wanted to transfer 2 embryos during my first transfer (2nd retreival), even though my husband was against it. Drs protocol is under 38 and no negatives or miscarriages, then 1 is transfered. It is not just caring for multiples, but added risk to mom and babies. We transfered one and discussed that of it didn't work, we would look into multiple.
8
Doctor
Joseph Osheroff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2017, Unknown Success
6
7
Age 30 - 33
3 IVF
5 Egg Freezing
2 Embryo Freezing
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Business Executive
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
We came prepared with questions and he took the time to patiently answer them, in person. Our treatment has not yet worked, but we've tweaked the process with Dr. Katz every step of the way. His phone manner is fine, not the best but also not the warmest. While it's hard to deliver bad news over the phone, he's got it down pat. It's hard to say whether the bad news affects my opinion of his phone manner.
The ordeal [at Shady Grove] took several weeks to resolve, escalating to the supervisor and then again to the financial manager. In the end as a compromise they allowed us to get one cycle at the lower rate. It was frustrating and disappointing to have this happen at the beginning of the year and we felt stuck until the following fall when we were able to switch insurance again. This wasn't so much the clinic's fault as much as one employee who did her job poorly and gave us wrong information which had long lasting effects on us.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
Dr. Eugene Katz is very knowledgeable in his field. He is a good doctor and knows what he's doing. Whenever treatment failed (i.e., miscarriage) he was patient at our follow up appointment explaining next steps and different options. At no point did we feel like he gave up on us or encourage us to do something we weren't interested in doing. We came prepared with questions and he took the time to patiently answer them, in person. Our treatment has not yet worked, but we've tweaked the process with Dr. Katz every step of the way. His phone manner is fine, not the best but also not the warmest. While it's hard to deliver bad news over the phone, he's got it down pat. It's hard to say whether the bad news affects my opinion of his phone manner.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
I would tell prospective patients to come prepared to appointments and be informed of your options going in, so that when the doctor brings something up you're not playing catch up. There is a lot of information at every appointment and it's ok to ask questions. Don't let being overwhelmed keep you from pursuing different options. Don't get bogged down with internet searches that make you second guess your medical professional. Specifically with Dr. Katz, be prepared to see different doctors (whoever is on call) for different procedures like egg retrieval or embryo transfers.
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
The Shady Grove Towson office is a very busy place and it's often run like a factory. This is good and bad. Due to the sheer volume of patients they provide cycles all year round with monitoring every day of the week including holidays which is convenient. The downside is that the office is missing the "warm" component because they run the office like a business. They try to assign a specific nurse per patient to be your go-to contact in the office, but there is turnover in the nursing staff as well as days off where your assigned nurse isn't there. There is always someone available to answer questions and knows how to look up your chart to give you accurate information, but it doesn't feel they're invested in your success. Dr. Katz himself is a great doctor but he is very busy and not the best on the phone. In person he is very patient and caring, giving you the feeling he's on your side.
Describe the protocols Eugene Katz (retired) used in your cycles at Shady Grove Fertility and their degree of success.
We used the antagonist protocol for all five IVF cycles using Menopur, Gonal-F, and Cetrotide. The dosage started out small (i.e., 75 menopur and 300 Gonal-F) and got increased as we got closer to egg retrieval. About six days before scheduled retrieval I started on Cetrotide once daily. For the first four FET and ERA protocols I was on delestrogen 0.2 every three days, PIO daily started after lining check, and prenatal vitamin daily. For the fifth FET protocol in addition to the deletrogen and PIO we added Prednison and Lovenox (anti-inflammatory and blood thinner) .
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie H.)
Since I've been with the clinic several years I have gone through three nurses as they move positions throughout the different Shady Grove offices. In Jan 2016 I was assigned my current nurse and she's been the best so far. When she is out for her scheduled days off she always has an away message on her email and someone monitoring her phone. Information is always relayed promptly and accurately. Emails and messages are always responded to promptly which I greatly appreciate. Beside for my regular nurse, all the backup nurses, lab technicians who draw blood, office staff, etc. are all knowledgeable and friendly. I've never had any issues with any of the nursing staff.
Describe your experience with Shady Grove Fertility.
The Shady Grove Towson office has many strengths, including: The front office is organized; there is monitoring every day; the doctors take the time to answer questions; there is ample parking which is validated at the front desk; the location is convenient to me and right off the highway; scheduling is never an issue; professional staff; they are located upstairs from a specialty pharmacy (Austin) which has employees that are amazing to work with; the waiting room is spacious and clean. There are also several weaknesses, such as: long wait times for monitoring appointments sometimes, but especially during weekends or holidays; no "warmth" from staff in treatment. It feels like a sterile environment and that they're not so invested in your success; the financial aspect is difficult depending on which staff member you're talking to - make sure you understand everything and confirm in writing.
Describe the costs associated with your care under Eugene Katz (retired) at Shady Grove Fertility.
Upward of $40,000 to date
Describe Eugene Katz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Katz was very adamant about transferring only one embryo. In his opinion the odds do not increase with multiple embryos transferred and that the risk of premature labor with twins/multiples was too great.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
When switching health insurance between 2015 and 2016 I confirmed with the financial counselor whether I would need to keep my old insurance to get the self-pay rate for out of pocket costs in case my new insurance gave me problems with coverage. I was told via email that as long as my husband was on the old insurance we would be eligible for the lower self-pay rate. Based on this information, I was removed from that insurance and once Jan 1 came around I asked the clinic to verify my new information. As expected, my new insurance had limitations so we wanted to move forward with the self-pay rate. We were told that the information we had received weeks earlier was incorrect and that I, as the patient, needed to be on the insurance to be eligible for the lower self-pay rate. Since I had the information from the financial counselor in writing via email I argued that I made decisions based on information I had received which affected us for the entire 2016 and that it was unfair to be penalized for their error. Had I known I need to be a patient I would have kept that insurance. The ordeal took several weeks to resolve, escalating to the supervisor and then again to the financial manager. In the end as a compromise they allowed us to get one cycle at the lower rate. It was frustrating and disappointing to have this happen at the beginning of the year and we felt stuck until the following fall when we were able to switch insurance again. This wasn't so much the clinic's fault as much as one employee who did her job poorly and gave us wrong information which had long lasting effects on us.
6
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
8
8
Age 40 - 43
5 IVF
Male Factor
Other
Other
Income $200K - $499K
Operations
Only Doc Seen
Neutral
Neutral
Successful
Working with Dr. O'Brien was great. She is dedicated, passionate and very clear regarding expectation...I would not hesitate to recommend her. She was straightforward and clear regarding what to expect and made sure we were aware of all of the potential variables that factored into the decision making process. It is helpful to educate yourself about the process and leverage Dr. O'Brien's expertise. Don't be afraid to ask lots of questions.
the billing department, and admin staff [at Shady Grove] treated us like a number. We were often overbilled without explanation...Our nurses were great...we have had a positive experience. However there were occasions where the admin staff provided information that was incorrect. For example we received a bill for storage costs for a frozen embryo. This was a shock to us as we did not actually have any embryos that were able to be frozen.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
She is great. I would not hesitate to recommend her. She was straightforward and clear regarding what to expect and made sure we were aware of all of the potential variables that factored into the decision making process.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Do your homework. Be proactive. It is helpful to educate yourself about the process and leverage Dr. O'Brien's expertise. Don't be afraid to ask lots of questions.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Working with Dr. O'Brien was great. She is dedicated, passionate and very clear regarding expectation. However, the billing department, and admin staff treated us like a number. We were often overbilled without explanation.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
I do not recall the treatment strategies.
Describe your experience with the nursing staff at Shady Grove Fertility.
Our nurses were great.
Describe your experience with Shady Grove Fertility.
The admin and billing staff were sometimes less than helpful. We were often billed in advance for procedures and often the amount we were billed was not consistent with the final bill.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
It depended on if we had insurance coverage. Several of our initial cycles were covered. When not covered by insurance the costs were high (but expected).
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comment.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
In aggregate we have had a positive experience. However there were occasions where the admin staff provided information that was incorrect. For example we received a bill for storage costs for a frozen embryo. This was a shock to us as we did not actually have any embryos that were able to be frozen.
8
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Compassion
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2017, Unknown Success
10
8
Age 31 - 34
1 IUI
IVF
Surrogacy
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Marketer or PR
4th of 4 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Chang was always very straightforward & knowledgeable. He was always very responsive when I wanted or needed to speak with him directly. He was factual sharing pros & cons of each situation/option.... He doesn't tell you what you want to "hear". If gives you the facts based on his recommendations in a very straightforward way, giving pros & cons of the different options.
With the larger clinic [Shady Grove] when working with the clinical coordinator &/or financial teams I they do not seem to have the same amount of compassion or sensitivity. I have not been happy with my experiences. I feel like a "number" that pays the bills.... The nursing staff that i have worked with during my time at Shady Grove have been amazing. I have had a few different nurses based on different reasons. All have been great communicators as well as very compassionate.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was always very straightforward & knowledgeable. He was always very responsive when I wanted or needed to speak with him directly. He was factual sharing pros & cons of each situation/option.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
He doesn't tell you what you want to "hear". If gives you the facts based on his recommendations in a very straightforward way, giving pros & cons of the different options.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff that i have worked with during my time at Shady Grove have been amazing. I have had a few different nurses based on different reasons. All have been great communicators as well as very compassionate.
Describe your experience with Shady Grove Fertility.
With the larger clinic when working with the clinical coordinator &/or financial teams I they do not seem to have the same amount of compassion or sensitivity. I have not been happy with my experiences. I feel like a "number" that pays the bills.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
I've purchased an IVF package which had multiple items included.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He always recommended a SET, for the health of the baby/myself. Many doctors want to do more to help with their "stats"; however, Dr. Chang always strongly recommended towards what is the healthiest pregnancy/baby.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
I had a test performed at another location. My primary nurse was out the day my results were supposed to come in. I had to call that afternoon due to get the results since i had not heard from anyone. Sounded like a fax issue but nurses very very apologetic.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
5
8
Age 24
2 IUI
Male Factor
European
Income $50K - $99K
Accountant
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
once the appointment is over, it is hard to get ahold of him [Dr. Saffan] again... When it was time for the procedure we found my husbands numbers were extremely low so the procedure was unsuccessful. Second cycle the same exact thing happens with low low numbers and he suggested we move to Ivf...Only had contact with him twice in the span of 5 months...He was straight to the point and did not sugar coat anything. He was invested when we saw him in his office but only ever heard from the nurses once we stepped out of his office. We never saw him in the office unless we requested an appointment with him.
Toni [nurse at Shady Grove Fertility] was very responsive and caring. She was easily reachable via email...I spent about 2500 for 2 IUI cycles including medication...This clinic is clean and very fast. The office is open early and can get you in and out very fast. Wait times are short and everyone you see is smiling. They have plenty of rooms for personal conversations...once the appointment is over, it is hard to get ahold of him [Dr. Saffan] again
How was your experience with David Saffan at Shady Grove Fertility?
He was straight to the point and did not sugar coat anything. He was invested when we saw him in his office but only ever heard from the nurses once we stepped out of his office. We never saw him in the office unless we requested an appointment with him.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Get all your questions together prior to the appointment because once the appointment is over, it is hard to get ahold of him again.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
Only had contact with him twice in the span of 5 months
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
He suggested us to go straight to IUI which was fun with me, that’s what I wanted. When it was time for the procedure we found my husbands numbers were extremely low so the procedure was unsuccessful. Second cycle the same exact thing happens with low low numbers and he suggested we move to Ivf
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni )
Toni was very responsive and caring. She was easily reachable via email.
Describe your experience with Shady Grove Fertility.
This clinic is clean and very fast. The office is open early and can get you in and out very fast. Wait times are short and everyone you see is smiling. They have plenty of rooms for personal conversations and they have pads and wipes to clean up after your appointment
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
I spent about 2500 for 2 IUI cycles including medication
5
Doctor
David Saffan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
8
7
Age 32
3 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Shruti Malik] has a nice "bedside manner" even though she never actually participated in any of my procedures.... We did 3 cycles of IUI. First I was on Clomid, the emotional side effects were terrible for me and I was quite angry about how I felt while on the medication because it basically put me into a panic attack state for a couple of days. With this feedback the next two cycles used Femara instead. We did 3 cycles of IUI and none of them worked.
This clinic [Shady Grove-Fair Oaks] is conveniently located near Route 50 and Route 66. It's right next to a Mall, so if you feel upset after your visit there are many outlets for your feelings there. The office is pretty boring, it's not particularly nice waiting there but nothing terrible either... Alison [a nurse] was responsive, polite, and professional.
How was your experience with Shruti Malik at Shady Grove Fertility?
Dr. Malik went through the same initial presentation as another Shady Grove doctor, complete with hand drawing of uterus and fallopian tubes. She has a nice "bedside manner" even though she never actually participated in any of my procedures.
What's one piece of advice would you give a prospective patient of Shruti Malik at Shady Grove Fertility?
Speak up if you think something is not going well.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
I felt that Dr. Shruti really did understand how difficult this process was for me and she called me directly after at least one failed IUI and talked about my concerns.
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
We did 3 cycles of IUI. First I was on Clomid, the emotional side effects were terrible for me and I was quite angry about how I felt while on the medication because it basically put me into a panic attack state for a couple of days. With this feedback the next two cycles used Femara instead. We did 3 cycles of IUI and none of them worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alison)
Alison was responsive, polite, and professional.
Describe your experience with Shady Grove Fertility.
This clinic is conveniently located near Route 50 and Route 66. It's right next to a Mall, so if you feel upset after your visit there are many outlets for your feelings there. The office is pretty boring, it's not particularly nice waiting there but nothing terrible either.
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
I had insurance that covered up to 6 rounds of IUI when I saw Dr. Malik.
8
Doctor
Shruti Malik
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
7
7
Age 45
5 IUI
2 IVF
3 Egg Freezing
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Ashkenazi Jewish
Latinx
Income $100K - $199K
3rd of 3 Docs
Neutral
Neutral
Successful
The one and only time I saw him [Dr. Eric Widra] , he was quite clear about expectations and probabilities for a patient who was 44 years old. He was open, a good listener, the only thing I didnt like is that he insisted in some test, that I have already done within the past year, as if they were trying to bill more for their clinic...He was very open about probabilities of pregnancy at 44 years old, and he explained that given good hormonal results that we could try a few times with PGD to see if there are any viable embryos. I found him quite honest.
The clinic [Shady Grove] is too big, i have 6 ultrasounds with 5 different technicians, the retrival is in a place different from the office and nobody you know is there. Its a well functioning machine, but a little bit impersonal...The one and only time I saw him [Dr. Eric Widra] , he was quite clear about expectations and probabilities for a patient who was 44 years old. He was open, a good listener, the only thing I didnt like is that he insisted in some test, that I have already done within the past year, as if they were trying to bill more for their clinic...He was very open about probabilities of pregnancy at 44 years old, and he explained that given good hormonal results that we could try a few times with PGD to see if there are any viable embryos. I found him quite honest.
How was your experience with Eric Widra at Shady Grove Fertility?
He was very open about probabilities of pregnancy at 44 years old, and he explained that given good hormonal results that we could try a few times with PGD to see if there are any viable embryos. I found him quite honest.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
the one and only time I saw him, he was quite clear about expectations and probabilities for a patient who was 44 years old. He was open, a good listener, the only thing I didnt like is that he insisted in some test, that I have already done within the past year, as if they were trying to bill more for their clinic.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
ANTAGONIST
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie)
She was accessible by email and phone (through an answering machine), she was always positive and nice
Describe your experience with Shady Grove Fertility.
The clinic is too big, i have 6 ultrasounds with 5 different technicians, the retrival is in a place different from the office and nobody you know is there. Its a well functioning machine, but a little bit impersonal
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
18K covered by health insurance
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
7
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
8
8
Age 37
2 IUI
Donor Sperm
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Jason Bromer] was very friendly and professional and interested in knowing what my goals were and discussing options with me on how to achieve my goals. It was nice to know that I would only have one dr rather than a series of drs manage my care...The staff [at Shady Grove] were warm and friendly and really encouraged communicating with them about any questions or concerns I might have...IUI was around 1800$, labs and medication were additional and my insurance covered some of that
He [Dr. Jason Bromer] was very friendly and professional and interested in knowing what my goals were and discussing options with me on how to achieve my goals. It was nice to know that I would only have one dr rather than a series of drs manage my care...The staff [at Shady Grove] were warm and friendly and really encouraged communicating with them about any questions or concerns I might have...IUI was around 1800$, labs and medication were additional and my insurance covered some of that
How was your experience with Jason Bromer at Shady Grove Fertility?
He was very friendly and professional and interested in knowing what my goals were and discussing options with me on how to achieve my goals. It was nice to know that I would only have one dr rather than a series of drs manage my care.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Men can be great fertility doctors
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
The staff were warm and friendly and really encouraged communicating with them about any questions or concerns I might have
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We discussed what protocols I used at my last fertility clinic and what options he thought were open for me in my current situation.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jessica)
Jessica and the other staff members were efficient and knowledable about all the different scenarios that could occur
Describe your experience with Shady Grove Fertility.
It is very conviniently located and the monitoring hours are more work friendly than my previous clinic.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
IUI was around 1800$, labs and medication were additional and my insurance covered some of that
8
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2017, Successful
7
7
Age 44 - 48
9 IUI
3 IVF
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Successful
She [Dr. Nair] is sweet and honest. She was pregnant/on leave when I had issues with fibroids and so it was very hard... Anyway once dr Nair was back from leave - she handled it well with me and we went on to have a good relationship...When I dealt with her , [I was treated like] a human....Make sure all your tests are up to date. Advocate for yourself, same as with any doctor....You really have to keep track of your own care, or no one else will.....
[Shady Grove - DC K St] Strength- the LAB weakness- it can feel like a factory at times or a Big Business. You really have to keep track of your own care, or no one else will....[nurses] kept switching - but timely results...I had to deal with other docs and they did not seem to be on th same page. I had just spent thousands on IVF and THEN they discovered a Fibroid and said "nothing would implant with that in there." After 3 failed cycles.....apparently no one realized my uterine tests were not up to date.
How was your experience with Anitha Nair at Shady Grove Fertility?
She is sweet and honest. She was pregnant/on leave when I had issues with fibroids and so it was very hard: I had to deal with other docs and they did not seem to be on th same page. I had just spent thousands on IVF and THEN they discovered a Fibroid and said "nothing would implant with that in there." After 3 failed cycles.....apparently no one realized my uterine tests were not up to date. Anyway once dr Nair was back from leave - she handled it well with me and we went on to have a good relationship.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Make sure all your tests are up to date. Advocate for yourself, same as with any doctor.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
When I dealt with her , a human. The clinic, a number
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Hi dose protocol
Describe your experience with your nurse at Shady Grove Fertility.
They kept switching - but timely results .
Describe your experience with Shady Grove Fertility.
Strength- the LAB weakness- it can feel like a factory at times or a Big Business. You really have to keep track of your own care, or no one else will.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
More than 60k
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Excellent advice
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
See previous statement
7
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
8
8
Age 39 - 40
6 IUI
Unexplained
Latinx
Income $200K - $499K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. [Joseph] Doyle is great and explains things well but in the end you speak to his nurse more than him. I would still return to him because he had a great sense of humor and when he felt that we were losing hope he did personally do one of the IUI procedures. I would and will be more insistent in communicating with him directly....Sheila and Jessica were Dr. Doyle's nurse and assistant. Both were on top of my treatment and would always be compassionate when they had to deliver bad news. I appreciated that.
Strength was the amount of success stories and their reputation. I never had to wait too long for an appointment and they were very responsive to emails and calls. A weakness was that it did, at times, feel like a factory.We are now taking a break from treatment just to clear our heads. My only real issue with the facility were some of the nurses. Dr. Doyle's nurse Sheila was great but some of the others were cold and not as friendly.
How was your experience with Joseph Doyle at Shady Grove Fertility?
My husband and I attended a seminar held by Dr. Doyle. He was so nice and explained IUI and IVF clearly. We had 2 appointments with him and he did one of the IUI procedures. I felt completely comfortable with him but unfortunately there has been no success. He did warn us that nothing was guaranteed. We are now taking a break from treatment just to clear our heads. My only real issue with the facility were some of the nurses. Dr. Doyle's nurse Sheila was great but some of the others were cold and not as friendly.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is great and explains things well but in the end you speak to his nurse more than him. I would still return to him because he had a great sense of humor and when he felt that we were losing hope he did personally do one of the IUI procedures. I would and will be more insistent in communicating with him directly.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
I loved Dr. Doyle and his nurse Sheila. Some of the other nurses and staff were just cold and not always friendly.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
All of our tests were negative. We had unexplained infertility. Since we had nothing diagnosed as being "wrong" Dr. Doyle suggested we try IUI first since my insurance covered six cycles. Even though they were not successful I'm glad we tried it so we can be prepared for IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sheila O.)
Sheila and Jessica were Dr. Doyle's nurse and assistant. Both were on top of my treatment and would always be compassionate when they had to deliver bad news. I appreciated that.
Describe your experience with Shady Grove Fertility.
Strength was the amount of success stories and their reputation. I never had to wait too long for an appointment and they were very responsive to emails and calls. A weakness was that it did, at times, feel like a factory.
8
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
10
8
Age 26
4 IVF
2 Embryo Freezing
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. O'Brien is a busy person, to be sure, but I never had a day where I had a question or concern that I didn't at least get a return phone call by the end of the day. Her positivity is contagious and she was always ready with a plan b or c when plan A didn't work. As someone who despises going to the doctor it truly suprised me the day I realized that I saw here as more of a friend than a doctor. If you need someone in your corner, someone to keep faith that this will work even when you've lost all yours, Dr. OBrien is a great choice...
Shady Grove is a big clinic, so yes you sometimes feel a bit like a number, but if you find the right Doctor and Nurse, the long road of infertility suddenly doesnt seem so dark and lonely...Ask questions. You'll feel better knowing all the answers. And trust her when she says she'll make it work. She doesn't give up :)...While my nurse, Effie often called with day to day results, Dr OBrien always followed up with a phone call if the results were something important. She was very respectful of my feelings (and since I was on lots of hormones there were LOTS of feelings) and she always stayed hopeful...
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I went to Dr O'Brien after having a rather negative experience with a different doctor and it was like night and day. Our case was a little unconventional. Because of how far away we lived from Rockville, we didn't meet Dr O'Brien in person until the day of egg retrieval but we both felt like we already knew each other from various phone interactions. Dr. O'Brien is a busy person, to be sure, but I never had a day where I had a question or concern that I didn't at least get a return phone call by the end of the day. Her positivity is contagious and she was always ready with a plan b or c when plan A didn't work. As someone who despises going to the doctor it truly suprised me the day I realized that I saw here as more of a friend than a doctor. If you need someone in your corner, someone to keep faith that this will work even when you've lost all yours, Dr. OBrien is a great choice
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask questions. You'll feel better knowing all the answers. And trust her when she says she'll make it work. She doesn't give up :)
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
While my nurse, Effie often called with day to day results, Dr OBrien always followed up with a phone call if the results were something important. She was very respectful of my feelings (and since I was on lots of hormones there were LOTS of feelings) and she always stayed hopeful. I felt very loved and cared for under her care
Describe your experience with Shady Grove Fertility.
Shady Grove is a big clinic, so yes you sometimes feel a bit like a number, but if you find the right Doctor and Nurse, the long road of infertility suddenly doesnt seem so dark and lonely
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
7
7
Age 28
3 IVF
Male Factor
Prefer not to answer
Engineer
Only Doc Seen
Neutral
Neutral
Successful
Dr. Kipersztok very much cared about me as a patient, but it didn't seem to show until after we failed a couple times. He personally made time to call me, even on his days off, with results and other important news during my cycles...Different REs did my retrievals and transfers, even though Dr. Kipersztok was my primary RE. For the third cycle, it felt much more like he personally cared about my case, especially since we had two miserable failures preceding this. He requested to personally do both my retrieval and transfer, and that was the cycle that worked.
The nurses [Shady Grove - Waldorf] sometimes assumed that you knew what you were doing when you had no clue...Billing can be frustrating to work with...It was very difficult to understand billing statements and procedure codes... I also had to call in to clarify conflicting information between my original med plan and voicemails left after monitoring to ensure that they meant to make a change...Perhaps due to its size, I often felt like a number rather than a patient...
How was your experience with Simon Kipersztok (retired) at Shady Grove Fertility?
Dr. Kipersztok very much cared about me as a patient, but it didn't seem to show until after we failed a couple times. He personally made time to call me, even on his days off, with results and other important news during my cycles.
What's one piece of advice would you give a prospective patient of Simon Kipersztok (retired) at Shady Grove Fertility?
Advocate for yourself. Don't be afraid to ask for the level of communication you need.
During treatment, were you treated like a number or a human with Simon Kipersztok (retired) at Shady Grove Fertility?
For the first two cycles, I felt very much so treated as a number. Different REs did my retrievals and transfers, even though Dr. Kipersztok was my primary RE. For the third cycle, it felt much more like he personally cared about my case, especially since we had two miserable failures preceding this. He requested to personally do both my retrieval and transfer, and that was the cycle that worked.
Describe the protocols Simon Kipersztok (retired) used in your cycles at Shady Grove Fertility and their degree of success.
I started with the generic protocol (Menopur + Gonal-F) for the first cycle. We did an eSET on day 5 that was unsuccessful (chemical pregnancy) and didn't have any embryos that made it to the freezer. For the next cycle, we added Lupron to my protocol in addition to the Menopur and Gonal-F. That produced almost double the eggs of the first cycle. We transferred two embryos on day 5 and none made it to the freezer again. This cycle was also unsuccessful. For the third cycle, we kept the same medication protocol, but transferred two embryos on day 3 and had one embryo make it to the freezer on day 5. That was the cycle that worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
The nurses sometimes assumed that you knew what you were doing when you had no clue. It was also a toss-up on when they would call you with test or monitoring results. For my second cycle, my nurse forgot to send my prescription for my medications to the specialty pharmacy. We didn't catch that until my baseline scan and I had to scramble to get my meds in time to start my cycle. Monitoring always seemed very rushed in the mornings and there wasn't always a lot of time for questions or personal care.
Describe your experience with Shady Grove Fertility.
This clinic has a wide network across my larger geographical area. My normal clinic was 45 minutes from my house. It was closed on the weekends, so I had to drive 90 minutes on the weekends for monitoring. Perhaps due to its size, I often felt like a number rather than a patient. Billing can be frustrating to work with, as it is in a separate office and my clinic's staff would simply tell me to call them. It was very difficult to understand billing statements and procedure codes. Since I had to pay a significant amount out of pocket, this was very frustrating.
Describe the costs associated with your care under Simon Kipersztok (retired) at Shady Grove Fertility.
We paid approximately $7500 per cycle for clinic costs plus approximately $3000 per cycle for medication. That was with insurance covering 50% of both the clinic costs and the medication.
Describe Simon Kipersztok (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Kipersztok highly recommends eSET, especially for the first cycle. He will always recommend eSET, but will yield to your decision if you would like to transfer two embryos.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
The nurse forgot to call in my meds to the specialty pharmacy for my second cycle. After my baseline monitoring, I had to spend the day on the phone with the pharmacy and the clinic to make sure everything was getting ordered and approved by insurance in time to start my cycle. There was also a time or two where I was told that they would call that day with results and I didn't hear from them until the next day. I also had to call in to clarify conflicting information between my original med plan and voicemails left after monitoring to ensure that they meant to make a change. Sometimes the change was intentional and sometimes it was a mistake.
7
Doctor
Simon Kipersztok (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Waldorf
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Unsuccessful
10
8
Age 36 - 39
2 IUI
2 IVF
Endometriosis
Income $0 - $49K
Professor
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
She was kind, warm, cares about her patience in a genuine manner. ... Dr. O'Brien was empathetic. For example, when my procedures were unsuccessful, she genuinely cared about me as a person. She was a clear communicator, trustworthy. Instead of thinking about making the money for the clinic, she recommended the appropriate amount of times. She forewarned us about the maximum amount of treatment. She never gave false hope either.
When there were administrative mistakes, they [Shady Grove Fertility] made excuses instead of apologizing for their errors. Sometimes you had to wait too long in the waiting room, there were times it seemed like they forget about me. This is for blood work and ultra sound work there. This was distressing as I had a full-time job I needed to be at. ... Our first nurse had more compassion and we felt more a connection with her.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien was empathetic. For example, when my procedures were unsuccessful, she genuinely cared about me as a person. She was a clear communicator, trustworthy. Instead of thinking about making the money for the clinic, she recommended the appropriate amount of times. She forewarned us about the maximum amount of treatment. She never gave false hope either. There was no negative experiences with Dr. O'Brien.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
She has a tremendous amount of experience, listen to her advice.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
She was kind, warm, cares about her patience in a genuine manner. For example, sometimes when I went in for an ultra sound at Shady Grove, I would see other doctors. While they were fine, Dr. O'Brien was the warmest.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
There were so many treatment plans, each one was unique with the end goal being a baby. We immediately decided upon IFV treatment first after removal of cysts from my ovaries. Due to advance age and stage IV endometriosis, we felt it was the best route.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Melanie, then it switched)
Our first nurse had more compassion and we felt more a connection with her.
Describe your experience with Shady Grove Fertility.
When there were administrative mistakes, they made excuses instead of apologizing for their errors. Sometimes you had to wait too long in the waiting room, there were times it seemed like they forget about me. This is for blood work and ultra sound work there. This was distressing as I had a full-time job I needed to be at.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
16,000 a cycle with insurance covering about 90%
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
There is no comments to provide. She was often against multiple embryo transfer, but let us try it one time.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
I would suggest that the waiting room and blood, ultra sound team be better aligned.
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Unknown Success
8
8
Age 33 - 35
2 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr Saffan] performed one IUI insemination. I rarely saw him during my monitoring appointments....During the consultation, Dr. Saffan, provided much more attention and gave sufficient explanation compared to my OB. He quickly went through the information and I had to ask clarifying questions to make sure I got everything. I felt less connected during the first consultation. After my miscarriages, I went back and he was much warmer and welcoming. His tone was very reassuring and gave me hope after a rough year.
They [team at Shady Grove in Annadale] are very organized and have a strong routine. For example, bloodwork and ultrasound monitoring is always done first thing in the morning. They do seems quite busy. I had to schedule my 3rd IUI with the Fair Oaks center because they were completely booked up. I have yet to be able to go in and out with a monitoring appointment. Instead I usually have to wait 20-30 minutes before they see me. I find it beneficial going in as early as possible when monitoring.
How was your experience with David Saffan at Shady Grove Fertility?
He performed one IUI insemination. I rarely saw him during my monitoring appointments.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Despite not seeing much of him, I do believe he, as well as all of the nurses and technicians at Shady Grove, have my best interests at heart.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
During the consultation, Dr. Saffan, provided much more attention and gave sufficient explanation compared to my OB. He quickly went through the information and I had to ask clarifying questions to make sure I got everything. I felt less connected during the first consultation. After my miscarriages, I went back and he was much warmer and welcoming. His tone was very reassuring and gave me hope after a rough year.
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
To preface, I was originally diagnosed with unexplained infertility, so how it was perceived to me was each IUI cycle is almost a shot in the dark since they don't know the cause for the infertility. The first IUI was just with Clomid and then Ovidrel for the trigger shot, followed by progesterone. The second time I was switched from Clomid to Braville. Both did not result in a pregnancy. After two miscarriages, I am in the middle of the 3rd IUI treatment and took Gonal f instead of Clomid or Braville. Dr. Saffan also recommended I take FABB (folic acid supplement) and baby aspirin, stating that he usually recommended those supplements to those that have had miscarriages.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chelsea)
Chelsea is amazing. She responds quickly to emails and listens intently to my needs. When we go over the cycle's schedule, she is thorough and explains everything clearly. I feel more human with her than anyone else I've encountered during this process. She makes you feel like she's giving you her entire attention and support. I love it!
Describe your experience with Shady Grove Fertility.
They are very organized and have a strong routine. For example, bloodwork and ultrasound monitoring is always done first thing in the morning. They do seems quite busy. I had to schedule my 3rd IUI with the Fair Oaks center because they were completely booked up. I have yet to be able to go in and out with a monitoring appointment. Instead I usually have to wait 20-30 minutes before they see me. I find it beneficial going in as early as possible when monitoring.
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
My health care covers 50% of the costs associated with IUI procedures, which including medication, monitoring appointments, and IUI itself.
8
Doctor
David Saffan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
7
7
Age 34 - 35
6 IUI
Donor Sperm
European
Income $100K - $199K
Engineer
Only Doc Seen
Neutral
Neutral
Successful
Nice. Knowledgeable. I dealt with my nurse and the staff more than her [Dr. Beall]...I didn't have a fertility problem. I was just using donor sperm. After 4 unsuccessful natural cycles, she switched me to a medicated cycle with clomid. I got pregnant on the second medicated cycle...She's perfectly nice, I just didn't develop a relationship with her. I saw her outside the office and said hi. She didn't recognize me after being her patient for 7 months.....She's a good doctor to see. Another doctor did most of my IUI procedures, so choosing a clinic is more important than choosing a specific doctor....
They [the nurses] were nice. I didn't develop any relationships with them during treatment...I usually had to have procedures on the weekends and it was a nightmare scheduling those because the after-hours call people would not forward my calls. This happened at least 4 times where I had to make frantic calls to get next day procedure appointments....explained before that it was difficult to schedule IUI's on the weekends. It was often an hour or two before my ovulation timing before I heard that I could come in for an appointment.
How was your experience with Stephanie Beall at Shady Grove Fertility?
Nice. Knowledgeable. I dealt with my nurse and the staff more than her. She's perfectly nice, I just didn't develop a relationship with her. I saw her outside the office and said hi. She didn't recognize me after being her patient for 7 months.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
She's a good doctor to see. Another doctor did most of my IUI procedures, so choosing a clinic is more important than choosing a specific doctor.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
Treatments were routine, not very personalized
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I didn't have a fertility problem. I was just using donor sperm. After 4 unsuccessful natural cycles, she switched me to a medicated cycle with clomid. I got pregnant on the second medicated cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim Blackwell)
They were nice. I didn't develop any relationships with them during treatment.
Describe your experience with Shady Grove Fertility.
I usually had to have procedures on the weekends and it was a nightmare scheduling those because the after-hours call people would not forward my calls. This happened at least 4 times where I had to make frantic calls to get next day procedure appointments.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
One medicated IUI cycle without insurance was $1600. As of March 2017, it's $1800. The injection shot was $100. I can't remember how much clomid was.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
I explained before that it was difficult to schedule IUI's on the weekends. It was often an hour or two before my ovulation timing before I heard that I could come in for an appointment.
7
Doctor
Stephanie Beall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unknown Success
8
7
Age 36 - 38
4 IUI
1 IVF
3 Egg Freezing
Endometriosis
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. O'Brien is a very competent doctor. We haven't gotten the results we have hoped for, but we're still in it. I'm still waiting on a call back for follow up treatment. I'm hoping for a new strategy or new answers....They [the staff at Shady Grove] are compassionate, but I still don't feel like I get all the answers I want. I'd like more explanation as to why they did things and how to strategize a new protocol for better results. Perhaps more testing, etc....My nurse is typical. Not overly compassionate, but helpful enough. I don't think she goes above and beyond, to her I think it's a job, but she is competent.
They [the staff at Shady Grove] are compassionate, but I still don't feel like I get all the answers I want. I'd like more explanation as to why they did things and how to strategize a new protocol for better results. Perhaps more testing, etc....My nurse is typical. Not overly compassionate, but helpful enough. I don't think she goes above and beyond, to her I think it's a job, but she is competent.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is a very competent doctor. We haven't gotten the results we have hoped for, but we're still in it. I'm still waiting on a call back for follow up treatment. I'm hoping for a new strategy or new answers.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Do your research and ask questions.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
She is very kind and does call to discuss the results of each procedure. Some calls are immediate and other times waiting for a call back can take time.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
My nurse is typical. Not overly compassionate, but helpful enough. I don't think she goes above and beyond, to her I think it's a job, but she is competent.
Describe your experience with Shady Grove Fertility.
They are compassionate, but I still don't feel like I get all the answers I want. I'd like more explanation as to why they did things and how to strategize a new protocol for better results. Perhaps more testing, etc.
8
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
2
7
Age 32
PCOS
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
I only saw her [Dr. Moon] twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming...You will never see or talk to her other than the initial consult and when planning treatment...
Spent under $1k for two rounds of Timed Intercourse [at Shady Grove - DC K St], 2 doctor consults, HSG, Semen Analysis, and bloodwork...
How was your experience with Kimberly Moon at Shady Grove Fertility?
You will never see or talk to her other than the initial consult and when planning treatment.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I only saw her twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Spent under $1k for two rounds of Timed Intercourse, 2 doctor consults, HSG, Semen Analysis, and bloodwork.
2
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
8
8
Age 40
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 3 Docs
Neutral
Neutral
Successful
He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.
Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies...My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Not sure this site will let me review the other two docs, who I was NOT happy with. But he was my last stop--I thought I would get a chance to even try with my own eggs, but I wasn't. Even with my DOR status, I had gotten pregnant 3 times on my own. I think he knew that despite being at the end of my emotional rope, that I really wanted to use my OEs despite my intense fear of another MC. He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
I'm not sure there is anything I would tell you about him specifically, only that the fertility road is exhausting, emotional, expensive, and really makes you question everything as a person and what kind of information you can trust. I think Dr. Mottla is completely aware of all this. In the end, I had to trust him. Had to trust somebody.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla was the 3rd doc I saw. 2nd at Shady Grove. I did not like Dr. McKeeby (my first doc) and transferred up to Johns Hopkins. I did feel like a number there and had no real personal interaction. Dr. Mottla was my last stop and although I didn't like what I heard (and still don't totally believe the actual source of my issue was DOR), I am almost due with my first baby, through the use of DE and couldn't be happier.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Because he would not let me use my own eggs (my AMH was less than 0.01, despite getting pregnant multiple times on my own), none of the treatments I had researched were used. My DE treatment was pretty basic with estrogen/progesterone shots after my cycle had lined up with the donor's. At Johns Hopkins, we were doing natural, medicated cycles using Femara and then the ovidril trigger shot. Only 2 of my 4 cycles cooperated. They had terrible communication up there and I was always confused by what they were telling me. They would have treated me with my OE, but by then the 2 hour round trip ride and the complete lack of communication had thoroughly exhausted me. Mottla felt that while I could have a miracle baby, that any egg my body produced would be far superior to any eggs they could get from me artificially.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Multiple, but ended with Penny)
My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.
Describe your experience with Shady Grove Fertility.
Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies. Johns Hopkins: So impersonal, not nice office, never saw the same doc twice. Much more cold hospital setting. JH is great if you have a rare illness (which I had and my care was great), but for fertility stuff, a specialized clinic is better.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
My insurance would have paid for 3 rounds of IVF with my own egg. But they wouldn't do it :( I used their most popular program: the 1:3 donor egg match (1 donor to three recipients). $30k for 6 cycles or all of your money back. We did get lucky on try #1.
8
Doctor
Gilbert Mottla
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
8
Age 32
8 IUI
2 IVF
Donor Sperm
European
Income $50K - $99K
Lawyer
4th of 4 Docs
Strongly Recommends
Neutral
Successful
I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well... I know I asked lots of questions at times, and all were answered patiently... thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant.
Call backs [at Shady Grove] were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone...Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I'm a fan - I imagine success has something to do with it, but the overall experience was good. I knew by the time I got to Dr. Moon that I was going to struggle conceiving, and that it wasn't for any identifiable reason. That helped temper my expectations I think. I thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant. I know I asked lots of questions at times, and all were answered patiently.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Shady Grove is a bit of a factory, yes, but I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Standard antagonist protocol - BCP followed by FSH, menopur and then cetrotide I think. Attempting to keep growth slow but steady, and keep all follicles in range. Aiming for fewer high quality follicles (as someone who could produce a fair number, but of poor quality). Standard trigger criteria, but we held off a day or two based on history, so things were slightly larger. On my FET, it was medicated, so BCP and then something (can't recall).
Describe your experience with your nurse at Shady Grove Fertility.
Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
Describe your experience with Shady Grove Fertility.
I think the strength is in the solid lab, significant experience and range of doctors to choose from. They do seem to use standard protocols, but that was fine. I'm not crazy about the BCP use, but it's a must - there's not a lot of flexibility in that area. I was able to get some concessions on some policies by getting Dr. Moon on board, and it was frustrating to have to do so. The standard weekend hours and multiple locations was good - no worrying about timing there. They generally had a range of appointments available, though weekends could be hit or miss. Some things were very standardized which generally helped it run smoothly. But there were times things backed up, with waits of 45+ minutes. The financial people may have changed in the past 2 years, but that was the worst/most maddening part. It may be less so if you're not using insurance, but I had to do a significant amount of leg work on running down pre-authorizations and getting statuses and poking and prodding. It was incredibly frustrating, and I would say that's the part that is most off putting about the clinic.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Insurance covered in large part, so I don't recall.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Call backs were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone. I only failed to get a call back once, on a weekend - but I was able to get the information I needed via the answering service process. But there were days it was late enough I was wondering whether I'd been missed.
10
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2015, Successful
10
7
Age 31 - 34
3 IUI
1 IVF
Male Factor
PCOS
Tubal Blockage
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
When I met with Nair, she always spoke honestly but kindly. She clearly had reviewed my records before our meetings so we didn't need to explain things again. She always called after a failed cycle and was incredibly kind after a chemical pregnancy/missed carriage. She also left surgery to come down for our first ultrasound after our positive pregnancy test.
My nurse forgot to provide the trigger shot which resulted in less eggs retrieved. I still had plenty but was quite stressful... Shady Grove has multiple clinics in the DC metro area. Testing is very process driven, which I appreciated. I knew exactly what and when things were going to happen and I simply followed that process. Some folks might not appreciate being another cog in the fertility factory but I found it comforting...
How was your experience with Anitha Nair at Shady Grove Fertility?
I didn't find anything at fault with Nair. She always made sure we had appropriate information and we never left the office without either speaking with a financial person or nurse to answer any additional questions.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
None.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
When I met with Nair, she always spoke honestly but kindly. She clearly had reviewed my records before our meetings so we didn't need to explain things again. She always called after a failed cycle and was incredibly kind after a chemical pregnancy/missed carriage. She also left surgery to come down for our first ultrasound after our positive pregnancy test.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We did 3 IUI's even though they didn't work. It was frustrating but our insurance required it. The clinic was participating in a medical study that required less injections but we did not participate, though the early results seemed promising.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Heather Glass)
I had several primary nurses during my tenure at Shady Grove; some were better than others. I had one, who is no longer there, who did not like to communicate over email. Giving my busy schedule, email was much better than phone. My suggestion would be to establish which method you prefered communication when first meeting with your nurse coordinator.
Describe your experience with Shady Grove Fertility.
Shady Grove has multiple clinics in the DC metro area. Testing is very process driven, which I appreciated. I knew exactly what and when things were going to happen and I simply followed that process. Some folks might not appreciate being another cog in the fertility factory but I found it comforting; this is all very normal, well managed, and well understood.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My IUI and egg retrieval were covered by insurance. My FET's were not. Shady Grove has self-pay costs. Each FET was approximately $4000 plus cost of medications.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
1 - My nurse forgot to provide the trigger shot which resulted in less eggs retrieved. I still had plenty but was quite stressful. 2 - There was an active shooter near a clinic on a day I was scheduled for blood work and ultrasound. This resulted in the clinic closing. No information was provided to patients; the voicemail at the clinic was not even updated. I was not informed of what I needed to do until noon that day, which is after the clinics stop monitoring. I spoke to someone at the head office about lack of emergency preparedness and was not provided a satisfactory answer. For example, all retrievals and transfers are done in the Rockville office and I asked for plans if that office is closed. The response was simply, " we would never close that office."
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Unsuccessful
8
8
Age 51 - 52
2 IUI
3 IVF
Donor Eggs
Donor Sperm
Surrogacy
Uterine Fibroids
Unexplained
European
Latinx
Income $100K - $199K
Marketer or PR
4th of 4 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Barbara Osborn] is compassionate. She was also direct in providing answers to my questions. I never felt rushed with her like I did for the other 3 doctors I had worked with. I felt like she made time for me and didn't treat me like a number like other doctors have done...Ask whatever questions you have. It's difficult to get a hold of her and most other doctors at most clinics by phone. When they do call back, it could be when you're in a meeting or otherwise unavailable. Not many doctors will give out their direct phone number.
I rate the Nursing staff low. I rate dr Osborn high because of her bedside manner and interest in answering questions. I rate the administrative staff very low. Some are nasty. Most are unfriendly. You have to advocate for what you want/need and sometimes demand it from the administrative staff. In my case, I had to hold Shady Grove accountable for their responsibility in a contract and they were trying not to do it.
How was your experience with Barbara Osborn at Shady Grove Fertility?
She is compassionate. She was also direct in providing answers to my questions. I never felt rushed with her like I did for the other 3 doctors I had worked with. I felt like she made time for me and didn't treat me like a number like other doctors have done.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Ask whatever questions you have. It's difficult to get a hold of her and most other doctors at most clinics by phone. When they do call back, it could be when you're in a meeting or otherwise unavailable. Not many doctors will give out their direct phone number.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
She has a good bedside manner.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
I was on heavy doses to build up my uterine lining. I was on injectible lovenox as a blood thinner.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Pennye Russell)
In general, most nurses at shady grove were pressed for time, didn't like to answer questions, were not authorized to answer certain questions and weren't compassionate in my opinion.
Describe your experience with Shady Grove Fertility.
I rate the Nursing staff low. I rate dr Osborn high because of her bedside manner and interest in answering questions. I rate the administrative staff very low. Some are nasty. Most are unfriendly. You have to advocate for what you want/need and sometimes demand it from the administrative staff. In my case, I had to hold Shady Grove accountable for their responsibility in a contract and they were trying not to do it.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
About $50,000
Describe Barbara Osborn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
One problem I had with shady grove is that they would only do eSet and frowned upon double embryo transfers. I'm not sure if I would have been successful by doing double transfers.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
On several occasions, it was up to me to call in you find out test results.
8
Doctor
Barbara Osborn
Humanity
Communication
Frequency Seen
Compassion
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2015, Successful
10
8
Age 31 - 33
6 IUI
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
He [Dr. Frank Chang] was amazing. Very thorough and pleasant. Listens to me and asked for my opinion and thoughts. Treated me with respect and remembered me when I went back to him for my 3rd child. He worked with me to ensure that I would have the best success and respected my wishes even when he didn’t necessarily agree and never made me feel like I didn’t know what I was talking about. He also gave me a lot of professional courtesy bc I work in the healthcare field.
There was a lot of turnaround with nursing staff [at Shady Grove Fertility- Rockville] They were all very competent, but each time I went back for another IUI, it was a different nurse. I didn’t really care though bc I had a plan set with a Dr Chang and that’s all that mattered. The nurses just followed our plan and it worked out great...Very busy office...Sometimes I feel like it’s jist all business, but ultimately I got what I wanted from them and that’s all that mattered. The office staff, nursing staff and medical staff made me feel that way. But never Dr. Chang.
How was your experience with Frank Chang at Shady Grove Fertility?
He was amazing. Very thorough and pleasant. Listens to me and asked for my opinion and thoughts. Treated me with respect and remembered me when I went back to him for my 3rd child. He worked with me to ensure that I would have the best success and respected my wishes even when he didn’t necessarily agree and never made me feel like I didn’t know what I was talking about. He also gave me a lot of professional courtesy bc I work in the healthcare field.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Be direct, speak your mind. Listen to him as well. He knows what he’s doing and he would never intentionally steer you the wrong way.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
He listens to me and asked for my opinion and respected my wishes/thoughts on matters. He trusted that I knew what was best for me.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Straight forward IUI using Follistism to grow my follicles to approx. 20-22mm. I get the best results once my follicles are nice and big. My other doctor didn’t thing i should wait that long for my follicles to grow and therefore i had unsuccessful IUIs before i had my successful ones. Ovidrel was used to trigger my eggs. After finding which protocol worked for me, we never steered from it and it resulted in 2 more successful pregnancies that led to 2 more healthy babies for me and my husband.
Describe your experience with the nursing staff at Shady Grove Fertility.
There was a lot of turnaround with nursing staff. They were all very competent, but each time I went back for another IUI, it was a different nurse. I didn’t really care though bc I had a plan set with a Dr Chang and that’s all that mattered. The nurses just followed our plan and it worked out great.
Describe your experience with Shady Grove Fertility.
Very busy office. But it’s most convenient for me. It’s the closest location to where I live. Sometimes I feel like it’s jist all business, but ultimately I got what I wanted from them and that’s all that mattered. The office staff, nursing staff and medical staff made me feel that way. But never Dr. Chang.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
100% covered by I Durante. Only paid co-pays.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Just office staff not relating important messages to my first doctor. Dr. Esposito in the Frederick, MD office was very difficult and they wouldn’t believe me when I told them my period had started. They insisted that it couldn’t have started already. I had to call the office manager to get them to schedule a day 3 appt. And if I didn’t do that I wouldn’t have gotten pregnant with my daughter. That’s why I switched doctors midway through my IUI treatment. Dr. Esposito didn’t listen to me, didn’t respect me and treated me like I was stupid. She talked down to me even though I told her I was a nurse and I was very familiar with medical jargon and understood procedural methods.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Unsuccessful
6
8
Age 36 - 37
3 IUI
Diminished Ovarian Reserve
Tubal Blockage
European
Income $0 - $49K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
We thought she [Dr. O'Brien] was a very compassionate and knowledgeable doctor.... I guess my feelings are mixed. She was a wonderful person and doctor, but I also feel like she was trying to get us to spend the most amount of money.... She said "since we could get pregnant" she thought the 3 IUIS should work. If not, she would suggest IVF. After the IUIS failed she basically said all of our numbers were excellent and we should have gotten pregnant. Therefore our "chemicals do not mix" so we should do IVF with ICI.
They [Shady Grove Fertility] have a lot of people coming in and out of there. They make things as quick and painless as possible. It is great to be able to do all of the procedures in the same building with the same people. I think they could make you feel like less of a dollar sign, if anything.... We had two or three different nurses. They kept quitting, so it was hard to keep tract. The one I remember, I believe her name was Effie was very sweet and helpful.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
We thought she was a very compassionate and knowledgeable doctor. We did not know at the time of our first appointment that we were actually already pregnant. Unfortunately that pregnancy ended in a partial mole. I think she then based her recommendations on what most people do. I guess my feelings are mixed. She was a wonderful person and doctor, but I also feel like she was trying to get us to spend the most amount of money. I am sure if we ended up with a baby my story would be different though.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Take everything with a grain of salt and do your own research to be sure you are on the same page.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
She did a good job making us feel "human" at the time. Looking back, I feel like we were more of a number though. I feel like it is kind of scripted. They just want to make money, so the pick the most expensive option.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
She said "since we could get pregnant" she thought the 3 IUIS should work. If not, she would suggest IVF. After the IUIS failed she basically said all of our numbers were excellent and we should have gotten pregnant. Therefore our "chemicals do not mix" so we should do IVF with ICI.
Describe your experience with your nurse at Shady Grove Fertility.
We had two or three different nurses. They kept quitting, so it was hard to keep tract. The one I remember, I believe her name was Effie was very sweet and helpful.
Describe your experience with Shady Grove Fertility.
They have a lot of people coming in and out of there. They make things as quick and painless as possible. It is great to be able to do all of the procedures in the same building with the same people. I think they could make you feel like less of a dollar sign, if anything.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
I know the IUIS cost $4000 as we had to get a loan. I believe our insurance covered most of the pre testing. Clomid and other medications ran about $500.
6
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
9
8
Age 32
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Successful
While information was always factual, Dr. Munabi had a wonderful bedside manner. He also strongly encouraged us to try with our own eggs/sperm and never pushed using a donor....Dr. Munabi was gentle, but very candid in what we could expect. We paid for a multi cycle discount, and due to my diagnosis, he argued with the clinic to allow us to cycle a second time before transferring (despite our contract not allowing this.)...Know in advance that he a very thick accent!
Shady Grove’s lab and embryologists are incredible. I always received detailed information and daily updates. I think Shady Grove does an adequate job with difficult cases. Their success rates with diminished ovarian reserve are fairly low....Morgan and Melanie were the two nurses primarily managing my care. Morgan was gentle and kind when sharing information. Melanie was kind and very factual. They were an excellent team....$21,000 for two IVF cycles... $3000 for PGS testing
How was your experience with Abraham Munabi (retired) at Shady Grove Fertility?
Dr. Munabi was gentle, but very candid in what we could expect. We paid for a multi cycle discount, and due to my diagnosis, he argued with the clinic to allow us to cycle a second time before transferring (despite our contract not allowing this.)
What's one piece of advice would you give a prospective patient of Abraham Munabi (retired) at Shady Grove Fertility?
Know in advance that he a very thick accent! The nurses are great at reiterating what he says—but don’t be afraid to ask him to repeat himself!
During treatment, were you treated like a number or a human with Abraham Munabi (retired) at Shady Grove Fertility?
While information was always factual, Dr. Munabi had a wonderful bedside manner. He also strongly encouraged us to try with our own eggs/sperm and never pushed using a donor.
Describe the protocols Abraham Munabi (retired) used in your cycles at Shady Grove Fertility and their degree of success.
Cycle 1: Antagonist Protocal. 450iu of Gonal F, 225iu Menopur, Ganirelix. 5 retrieved, 3 mature, 3 fertilized, 2 embryos, 1 PGS normal, 1 live birth. Cycle 2: Lupron Stop Protocol. 3 weeks Lupron, Gonal F 450iu, Menopur 150iu. 7 retrieved, 7 mature, 5 fertilized, 2 embryos, 1 PGS normal. Currently frozen.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Morgan )
Morgan and Melanie were the two nurses primarily managing my care. Morgan was gentle and kind when sharing information. Melanie was kind and very factual. They were an excellent team.
Describe your experience with Shady Grove Fertility.
Shady Grove’s lab and embryologists are incredible. I always received detailed information and daily updates. I think Shady Grove does an adequate job with difficult cases. Their success rates with diminished ovarian reserve are fairly low. That being said, I was a difficult case and had straightforward success through their Reading and Chesterbrook offices.
Describe the costs associated with your care under Abraham Munabi (retired) at Shady Grove Fertility.
$21,000 for two IVF cycles. $7500 for medication (purchased from Israel, would have been $13,000 domestically) $3000 for PGS testing
Describe Abraham Munabi (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was inclined to transfer both embryos. My doctor recommended a single FET because the embryos were PGS tested.
9
Doctor
Abraham Munabi (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources