I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well... I know I asked lots of questions at times, and all were answered patiently... thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant.
Call backs [at Shady Grove] were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone...Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I'm a fan - I imagine success has something to do with it, but the overall experience was good. I knew by the time I got to Dr. Moon that I was going to struggle conceiving, and that it wasn't for any identifiable reason. That helped temper my expectations I think. I thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant. I know I asked lots of questions at times, and all were answered patiently.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Shady Grove is a bit of a factory, yes, but I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Standard antagonist protocol - BCP followed by FSH, menopur and then cetrotide I think. Attempting to keep growth slow but steady, and keep all follicles in range. Aiming for fewer high quality follicles (as someone who could produce a fair number, but of poor quality). Standard trigger criteria, but we held off a day or two based on history, so things were slightly larger. On my FET, it was medicated, so BCP and then something (can't recall).
Describe your experience with your nurse at Shady Grove Fertility.
Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
Describe your experience with Shady Grove Fertility.
I think the strength is in the solid lab, significant experience and range of doctors to choose from. They do seem to use standard protocols, but that was fine. I'm not crazy about the BCP use, but it's a must - there's not a lot of flexibility in that area. I was able to get some concessions on some policies by getting Dr. Moon on board, and it was frustrating to have to do so. The standard weekend hours and multiple locations was good - no worrying about timing there. They generally had a range of appointments available, though weekends could be hit or miss. Some things were very standardized which generally helped it run smoothly. But there were times things backed up, with waits of 45+ minutes. The financial people may have changed in the past 2 years, but that was the worst/most maddening part. It may be less so if you're not using insurance, but I had to do a significant amount of leg work on running down pre-authorizations and getting statuses and poking and prodding. It was incredibly frustrating, and I would say that's the part that is most off putting about the clinic.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Insurance covered in large part, so I don't recall.
What specific things went wrong at Shady Grove Fertility?
- Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Call backs were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone. I only failed to get a call back once, on a weekend - but I was able to get the information I needed via the answering service process. But there were days it was late enough I was wondering whether I'd been missed.
8
Clinic
Shady Grove Fertility
Washington DC
