Shady Grove Fertility

43 doctors work here

Rated 8.2
Strongly recommend: 59%Neutral: 24%Don't recommend: 17%8.2
59% strongly recommend
478 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.6
8.6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
43 doctors work here
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
89% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 89%Neutral: 9%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
80% strongly recommend
40 Reviews
Rated 9.3
Strongly recommend: 80%Neutral: 14%Don't recommend: 7%9.3
Joseph Doyle
Shady Grove Fertility
72% strongly recommend
24 Reviews
Rated 9.2
Strongly recommend: 72%Neutral: 27%Don't recommend: 1%9.2
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Kate Devine
Shady Grove Fertility
56% strongly recommend
13 Reviews
Rated 8.7
Strongly recommend: 56%Neutral: 40%Don't recommend: 3%8.7
Jason Bromer
Shady Grove Fertility
70% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 70%Neutral: 23%Don't recommend: 8%8.7
Lauren Roth
Shady Grove Fertility
52% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 52%Neutral: 48%8.5
Melissa Esposito
Shady Grove Fertility
77% strongly recommend
15 Reviews
Rated 8.5
Strongly recommend: 77%Neutral: 13%Don't recommend: 10%8.5
Anitha Nair
Shady Grove Fertility
75% strongly recommend
21 Reviews
Rated 8.4
Strongly recommend: 75%Neutral: 6%Don't recommend: 19%8.4
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 13%8.4
Shruti Malik
Shady Grove Fertility
62% strongly recommend
10 Reviews
Rated 8.4
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.4
Rebecca Chason
Shady Grove Fertility
73% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 73%Don't recommend: 27%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Stephanie Beall
Shady Grove Fertility
73% strongly recommend
9 Reviews
Rated 8.3
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Gilbert Mottla
Shady Grove Fertility
58% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 58%Neutral: 25%Don't recommend: 17%8.1
Barbara Osborn
Shady Grove Fertility
22% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 22%Neutral: 55%Don't recommend: 22%8
Sunita Kulshrestha (retired)
Shady Grove Fertility
63% strongly recommend
6 Reviews
Rated 8
Strongly recommend: 63%Neutral: 5%Don't recommend: 32%8
Andrea Reh
Shady Grove Fertility
65% strongly recommend
24 Reviews
Rated 8
Strongly recommend: 65%Neutral: 12%Don't recommend: 23%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Naveed Khan
Shady Grove Fertility
55% strongly recommend
9 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 23%Don't recommend: 22%7.5
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Paulette Browne
Shady Grove Fertility
57% strongly recommend
6 Reviews
Rated 7.4
Strongly recommend: 57%Neutral: 18%Don't recommend: 24%7.4
Lorna Timmreck
Shady Grove Fertility
43% strongly recommend
7 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 29%Don't recommend: 29%6.9
Paul Shin
Shady Grove Fertility
20% strongly recommend
3 Reviews
Rated 6.8
Strongly recommend: 20%Neutral: 61%Don't recommend: 20%6.8
Arthur Sagoskin
Shady Grove Fertility
31% strongly recommend
12 Reviews
Rated 6.8
Strongly recommend: 31%Neutral: 35%Don't recommend: 35%6.8
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
29% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 29%Neutral: 27%Don't recommend: 44%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Rachana Garde
Shady Grove Fertility
45% strongly recommend
10 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 18%Don't recommend: 37%6.6
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Nancy Durso
Shady Grove Fertility
31% strongly recommend
9 Reviews
Rated 4.9
Strongly recommend: 31%Neutral: 10%Don't recommend: 59%4.9
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Show 39 more

This clinic has 20 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 18 more

106 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
8
8
Age 39 - 40
6 IUI
Unexplained
Latinx
Income $200K - $499K
Marketer or PR
Neutral
Neutral
Success w/ Doc Too early to know
Dr. [Joseph] Doyle is great and explains things well but in the end you speak to his nurse more than him. I would still return to him because he had a great sense of humor and when he felt that we were losing hope he did personally do one of the IUI procedures. I would and will be more insistent in communicating with him directly....Sheila and Jessica were Dr. Doyle's nurse and assistant. Both were on top of my treatment and would always be compassionate when they had to deliver bad news. I appreciated that.
Strength was the amount of success stories and their reputation. I never had to wait too long for an appointment and they were very responsive to emails and calls. A weakness was that it did, at times, feel like a factory.We are now taking a break from treatment just to clear our heads. My only real issue with the facility were some of the nurses. Dr. Doyle's nurse Sheila was great but some of the others were cold and not as friendly.
How was your experience with Joseph Doyle at Shady Grove Fertility?
My husband and I attended a seminar held by Dr. Doyle. He was so nice and explained IUI and IVF clearly. We had 2 appointments with him and he did one of the IUI procedures. I felt completely comfortable with him but unfortunately there has been no success. He did warn us that nothing was guaranteed. We are now taking a break from treatment just to clear our heads. My only real issue with the facility were some of the nurses. Dr. Doyle's nurse Sheila was great but some of the others were cold and not as friendly.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is great and explains things well but in the end you speak to his nurse more than him. I would still return to him because he had a great sense of humor and when he felt that we were losing hope he did personally do one of the IUI procedures. I would and will be more insistent in communicating with him directly.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
I loved Dr. Doyle and his nurse Sheila. Some of the other nurses and staff were just cold and not always friendly.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
All of our tests were negative. We had unexplained infertility. Since we had nothing diagnosed as being "wrong" Dr. Doyle suggested we try IUI first since my insurance covered six cycles. Even though they were not successful I'm glad we tried it so we can be prepared for IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sheila O.)
Sheila and Jessica were Dr. Doyle's nurse and assistant. Both were on top of my treatment and would always be compassionate when they had to deliver bad news. I appreciated that.
Describe your experience with Shady Grove Fertility.
Strength was the amount of success stories and their reputation. I never had to wait too long for an appointment and they were very responsive to emails and calls. A weakness was that it did, at times, feel like a factory.
8
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
10
8
Age 26
4 IVF
2 Embryo Freezing
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. O'Brien is a busy person, to be sure, but I never had a day where I had a question or concern that I didn't at least get a return phone call by the end of the day. Her positivity is contagious and she was always ready with a plan b or c when plan A didn't work. As someone who despises going to the doctor it truly suprised me the day I realized that I saw here as more of a friend than a doctor. If you need someone in your corner, someone to keep faith that this will work even when you've lost all yours, Dr. OBrien is a great choice...
Shady Grove is a big clinic, so yes you sometimes feel a bit like a number, but if you find the right Doctor and Nurse, the long road of infertility suddenly doesnt seem so dark and lonely...Ask questions. You'll feel better knowing all the answers. And trust her when she says she'll make it work. She doesn't give up :)...While my nurse, Effie often called with day to day results, Dr OBrien always followed up with a phone call if the results were something important. She was very respectful of my feelings (and since I was on lots of hormones there were LOTS of feelings) and she always stayed hopeful...
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I went to Dr O'Brien after having a rather negative experience with a different doctor and it was like night and day. Our case was a little unconventional. Because of how far away we lived from Rockville, we didn't meet Dr O'Brien in person until the day of egg retrieval but we both felt like we already knew each other from various phone interactions. Dr. O'Brien is a busy person, to be sure, but I never had a day where I had a question or concern that I didn't at least get a return phone call by the end of the day. Her positivity is contagious and she was always ready with a plan b or c when plan A didn't work. As someone who despises going to the doctor it truly suprised me the day I realized that I saw here as more of a friend than a doctor. If you need someone in your corner, someone to keep faith that this will work even when you've lost all yours, Dr. OBrien is a great choice
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask questions. You'll feel better knowing all the answers. And trust her when she says she'll make it work. She doesn't give up :)
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
While my nurse, Effie often called with day to day results, Dr OBrien always followed up with a phone call if the results were something important. She was very respectful of my feelings (and since I was on lots of hormones there were LOTS of feelings) and she always stayed hopeful. I felt very loved and cared for under her care
Describe your experience with Shady Grove Fertility.
Shady Grove is a big clinic, so yes you sometimes feel a bit like a number, but if you find the right Doctor and Nurse, the long road of infertility suddenly doesnt seem so dark and lonely
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
7
7
Age 28
3 IVF
Male Factor
Prefer not to answer
Engineer
Neutral
Neutral
Successful
Dr. Kipersztok very much cared about me as a patient, but it didn't seem to show until after we failed a couple times. He personally made time to call me, even on his days off, with results and other important news during my cycles...Different REs did my retrievals and transfers, even though Dr. Kipersztok was my primary RE. For the third cycle, it felt much more like he personally cared about my case, especially since we had two miserable failures preceding this. He requested to personally do both my retrieval and transfer, and that was the cycle that worked.
The nurses [Shady Grove - Waldorf] sometimes assumed that you knew what you were doing when you had no clue...Billing can be frustrating to work with...It was very difficult to understand billing statements and procedure codes... I also had to call in to clarify conflicting information between my original med plan and voicemails left after monitoring to ensure that they meant to make a change...Perhaps due to its size, I often felt like a number rather than a patient...
How was your experience with Simon Kipersztok (retired) at Shady Grove Fertility?
Dr. Kipersztok very much cared about me as a patient, but it didn't seem to show until after we failed a couple times. He personally made time to call me, even on his days off, with results and other important news during my cycles.
What's one piece of advice would you give a prospective patient of Simon Kipersztok (retired) at Shady Grove Fertility?
Advocate for yourself. Don't be afraid to ask for the level of communication you need.
During treatment, were you treated like a number or a human with Simon Kipersztok (retired) at Shady Grove Fertility?
For the first two cycles, I felt very much so treated as a number. Different REs did my retrievals and transfers, even though Dr. Kipersztok was my primary RE. For the third cycle, it felt much more like he personally cared about my case, especially since we had two miserable failures preceding this. He requested to personally do both my retrieval and transfer, and that was the cycle that worked.
Describe the protocols Simon Kipersztok (retired) used in your cycles at Shady Grove Fertility and their degree of success.
I started with the generic protocol (Menopur + Gonal-F) for the first cycle. We did an eSET on day 5 that was unsuccessful (chemical pregnancy) and didn't have any embryos that made it to the freezer. For the next cycle, we added Lupron to my protocol in addition to the Menopur and Gonal-F. That produced almost double the eggs of the first cycle. We transferred two embryos on day 5 and none made it to the freezer again. This cycle was also unsuccessful. For the third cycle, we kept the same medication protocol, but transferred two embryos on day 3 and had one embryo make it to the freezer on day 5. That was the cycle that worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
The nurses sometimes assumed that you knew what you were doing when you had no clue. It was also a toss-up on when they would call you with test or monitoring results. For my second cycle, my nurse forgot to send my prescription for my medications to the specialty pharmacy. We didn't catch that until my baseline scan and I had to scramble to get my meds in time to start my cycle. Monitoring always seemed very rushed in the mornings and there wasn't always a lot of time for questions or personal care.
Describe your experience with Shady Grove Fertility.
This clinic has a wide network across my larger geographical area. My normal clinic was 45 minutes from my house. It was closed on the weekends, so I had to drive 90 minutes on the weekends for monitoring. Perhaps due to its size, I often felt like a number rather than a patient. Billing can be frustrating to work with, as it is in a separate office and my clinic's staff would simply tell me to call them. It was very difficult to understand billing statements and procedure codes. Since I had to pay a significant amount out of pocket, this was very frustrating.
Describe the costs associated with your care under Simon Kipersztok (retired) at Shady Grove Fertility.
We paid approximately $7500 per cycle for clinic costs plus approximately $3000 per cycle for medication. That was with insurance covering 50% of both the clinic costs and the medication.
Describe Simon Kipersztok (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Kipersztok highly recommends eSET, especially for the first cycle. He will always recommend eSET, but will yield to your decision if you would like to transfer two embryos.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
The nurse forgot to call in my meds to the specialty pharmacy for my second cycle. After my baseline monitoring, I had to spend the day on the phone with the pharmacy and the clinic to make sure everything was getting ordered and approved by insurance in time to start my cycle. There was also a time or two where I was told that they would call that day with results and I didn't hear from them until the next day. I also had to call in to clarify conflicting information between my original med plan and voicemails left after monitoring to ensure that they meant to make a change. Sometimes the change was intentional and sometimes it was a mistake.
7
Doctor
Simon Kipersztok (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Waldorf
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Unsuccessful
10
8
Age 36 - 39
2 IUI
2 IVF
Endometriosis
Income $0 - $49K
Professor
Strongly Recommends
Neutral
Unsuccessful
She was kind, warm, cares about her patience in a genuine manner. ... Dr. O'Brien was empathetic. For example, when my procedures were unsuccessful, she genuinely cared about me as a person. She was a clear communicator, trustworthy. Instead of thinking about making the money for the clinic, she recommended the appropriate amount of times. She forewarned us about the maximum amount of treatment. She never gave false hope either.
When there were administrative mistakes, they [Shady Grove Fertility] made excuses instead of apologizing for their errors. Sometimes you had to wait too long in the waiting room, there were times it seemed like they forget about me. This is for blood work and ultra sound work there. This was distressing as I had a full-time job I needed to be at. ... Our first nurse had more compassion and we felt more a connection with her.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien was empathetic. For example, when my procedures were unsuccessful, she genuinely cared about me as a person. She was a clear communicator, trustworthy. Instead of thinking about making the money for the clinic, she recommended the appropriate amount of times. She forewarned us about the maximum amount of treatment. She never gave false hope either. There was no negative experiences with Dr. O'Brien.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
She has a tremendous amount of experience, listen to her advice.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
She was kind, warm, cares about her patience in a genuine manner. For example, sometimes when I went in for an ultra sound at Shady Grove, I would see other doctors. While they were fine, Dr. O'Brien was the warmest.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
There were so many treatment plans, each one was unique with the end goal being a baby. We immediately decided upon IFV treatment first after removal of cysts from my ovaries. Due to advance age and stage IV endometriosis, we felt it was the best route.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Melanie, then it switched)
Our first nurse had more compassion and we felt more a connection with her.
Describe your experience with Shady Grove Fertility.
When there were administrative mistakes, they made excuses instead of apologizing for their errors. Sometimes you had to wait too long in the waiting room, there were times it seemed like they forget about me. This is for blood work and ultra sound work there. This was distressing as I had a full-time job I needed to be at.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
16,000 a cycle with insurance covering about 90%
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
There is no comments to provide. She was often against multiple embryo transfer, but let us try it one time.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
I would suggest that the waiting room and blood, ultra sound team be better aligned.
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Unknown Success
8
8
Age 33 - 35
2 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Teacher
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr Saffan] performed one IUI insemination. I rarely saw him during my monitoring appointments....During the consultation, Dr. Saffan, provided much more attention and gave sufficient explanation compared to my OB. He quickly went through the information and I had to ask clarifying questions to make sure I got everything. I felt less connected during the first consultation. After my miscarriages, I went back and he was much warmer and welcoming. His tone was very reassuring and gave me hope after a rough year.
They [team at Shady Grove in Annadale] are very organized and have a strong routine. For example, bloodwork and ultrasound monitoring is always done first thing in the morning. They do seems quite busy. I had to schedule my 3rd IUI with the Fair Oaks center because they were completely booked up. I have yet to be able to go in and out with a monitoring appointment. Instead I usually have to wait 20-30 minutes before they see me. I find it beneficial going in as early as possible when monitoring.
How was your experience with David Saffan at Shady Grove Fertility?
He performed one IUI insemination. I rarely saw him during my monitoring appointments.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Despite not seeing much of him, I do believe he, as well as all of the nurses and technicians at Shady Grove, have my best interests at heart.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
During the consultation, Dr. Saffan, provided much more attention and gave sufficient explanation compared to my OB. He quickly went through the information and I had to ask clarifying questions to make sure I got everything. I felt less connected during the first consultation. After my miscarriages, I went back and he was much warmer and welcoming. His tone was very reassuring and gave me hope after a rough year.
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
To preface, I was originally diagnosed with unexplained infertility, so how it was perceived to me was each IUI cycle is almost a shot in the dark since they don't know the cause for the infertility. The first IUI was just with Clomid and then Ovidrel for the trigger shot, followed by progesterone. The second time I was switched from Clomid to Braville. Both did not result in a pregnancy. After two miscarriages, I am in the middle of the 3rd IUI treatment and took Gonal f instead of Clomid or Braville. Dr. Saffan also recommended I take FABB (folic acid supplement) and baby aspirin, stating that he usually recommended those supplements to those that have had miscarriages.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chelsea)
Chelsea is amazing. She responds quickly to emails and listens intently to my needs. When we go over the cycle's schedule, she is thorough and explains everything clearly. I feel more human with her than anyone else I've encountered during this process. She makes you feel like she's giving you her entire attention and support. I love it!
Describe your experience with Shady Grove Fertility.
They are very organized and have a strong routine. For example, bloodwork and ultrasound monitoring is always done first thing in the morning. They do seems quite busy. I had to schedule my 3rd IUI with the Fair Oaks center because they were completely booked up. I have yet to be able to go in and out with a monitoring appointment. Instead I usually have to wait 20-30 minutes before they see me. I find it beneficial going in as early as possible when monitoring.
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
My health care covers 50% of the costs associated with IUI procedures, which including medication, monitoring appointments, and IUI itself.
8
Doctor
David Saffan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
7
7
Age 34 - 35
6 IUI
Donor Sperm
European
Income $100K - $199K
Engineer
Neutral
Neutral
Successful
Nice. Knowledgeable. I dealt with my nurse and the staff more than her [Dr. Beall]...I didn't have a fertility problem. I was just using donor sperm. After 4 unsuccessful natural cycles, she switched me to a medicated cycle with clomid. I got pregnant on the second medicated cycle...She's perfectly nice, I just didn't develop a relationship with her. I saw her outside the office and said hi. She didn't recognize me after being her patient for 7 months.....She's a good doctor to see. Another doctor did most of my IUI procedures, so choosing a clinic is more important than choosing a specific doctor....
They [the nurses] were nice. I didn't develop any relationships with them during treatment...I usually had to have procedures on the weekends and it was a nightmare scheduling those because the after-hours call people would not forward my calls. This happened at least 4 times where I had to make frantic calls to get next day procedure appointments....explained before that it was difficult to schedule IUI's on the weekends. It was often an hour or two before my ovulation timing before I heard that I could come in for an appointment.
How was your experience with Stephanie Beall at Shady Grove Fertility?
Nice. Knowledgeable. I dealt with my nurse and the staff more than her. She's perfectly nice, I just didn't develop a relationship with her. I saw her outside the office and said hi. She didn't recognize me after being her patient for 7 months.
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
She's a good doctor to see. Another doctor did most of my IUI procedures, so choosing a clinic is more important than choosing a specific doctor.
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
Treatments were routine, not very personalized
Describe the protocols Stephanie Beall used in your cycles at Shady Grove Fertility and their degree of success.
I didn't have a fertility problem. I was just using donor sperm. After 4 unsuccessful natural cycles, she switched me to a medicated cycle with clomid. I got pregnant on the second medicated cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim Blackwell)
They were nice. I didn't develop any relationships with them during treatment.
Describe your experience with Shady Grove Fertility.
I usually had to have procedures on the weekends and it was a nightmare scheduling those because the after-hours call people would not forward my calls. This happened at least 4 times where I had to make frantic calls to get next day procedure appointments.
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
One medicated IUI cycle without insurance was $1600. As of March 2017, it's $1800. The injection shot was $100. I can't remember how much clomid was.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
I explained before that it was difficult to schedule IUI's on the weekends. It was often an hour or two before my ovulation timing before I heard that I could come in for an appointment.
7
Doctor
Stephanie Beall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unknown Success
8
7
Age 36 - 38
4 IUI
1 IVF
3 Egg Freezing
Endometriosis
European
Income $100K - $199K
Neutral
Neutral
Success w/ Doc Too early to know
Dr. O'Brien is a very competent doctor. We haven't gotten the results we have hoped for, but we're still in it. I'm still waiting on a call back for follow up treatment. I'm hoping for a new strategy or new answers....They [the staff at Shady Grove] are compassionate, but I still don't feel like I get all the answers I want. I'd like more explanation as to why they did things and how to strategize a new protocol for better results. Perhaps more testing, etc....My nurse is typical. Not overly compassionate, but helpful enough. I don't think she goes above and beyond, to her I think it's a job, but she is competent.
They [the staff at Shady Grove] are compassionate, but I still don't feel like I get all the answers I want. I'd like more explanation as to why they did things and how to strategize a new protocol for better results. Perhaps more testing, etc....My nurse is typical. Not overly compassionate, but helpful enough. I don't think she goes above and beyond, to her I think it's a job, but she is competent.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is a very competent doctor. We haven't gotten the results we have hoped for, but we're still in it. I'm still waiting on a call back for follow up treatment. I'm hoping for a new strategy or new answers.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Do your research and ask questions.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
She is very kind and does call to discuss the results of each procedure. Some calls are immediate and other times waiting for a call back can take time.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
My nurse is typical. Not overly compassionate, but helpful enough. I don't think she goes above and beyond, to her I think it's a job, but she is competent.
Describe your experience with Shady Grove Fertility.
They are compassionate, but I still don't feel like I get all the answers I want. I'd like more explanation as to why they did things and how to strategize a new protocol for better results. Perhaps more testing, etc.
8
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
2
7
Age 32
PCOS
Black or African-American
Income $100K - $199K
Operations
Doesn't Recommend
Neutral
Success w/ Doc Not sure
I only saw her [Dr. Moon] twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming...You will never see or talk to her other than the initial consult and when planning treatment...
Spent under $1k for two rounds of Timed Intercourse [at Shady Grove - DC K St], 2 doctor consults, HSG, Semen Analysis, and bloodwork...
How was your experience with Kimberly Moon at Shady Grove Fertility?
You will never see or talk to her other than the initial consult and when planning treatment.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I only saw her twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Spent under $1k for two rounds of Timed Intercourse, 2 doctor consults, HSG, Semen Analysis, and bloodwork.
2
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
8
8
Age 40
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 3 Docs
Neutral
Neutral
Successful
He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.
Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies...My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Not sure this site will let me review the other two docs, who I was NOT happy with. But he was my last stop--I thought I would get a chance to even try with my own eggs, but I wasn't. Even with my DOR status, I had gotten pregnant 3 times on my own. I think he knew that despite being at the end of my emotional rope, that I really wanted to use my OEs despite my intense fear of another MC. He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
I'm not sure there is anything I would tell you about him specifically, only that the fertility road is exhausting, emotional, expensive, and really makes you question everything as a person and what kind of information you can trust. I think Dr. Mottla is completely aware of all this. In the end, I had to trust him. Had to trust somebody.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla was the 3rd doc I saw. 2nd at Shady Grove. I did not like Dr. McKeeby (my first doc) and transferred up to Johns Hopkins. I did feel like a number there and had no real personal interaction. Dr. Mottla was my last stop and although I didn't like what I heard (and still don't totally believe the actual source of my issue was DOR), I am almost due with my first baby, through the use of DE and couldn't be happier.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Because he would not let me use my own eggs (my AMH was less than 0.01, despite getting pregnant multiple times on my own), none of the treatments I had researched were used. My DE treatment was pretty basic with estrogen/progesterone shots after my cycle had lined up with the donor's. At Johns Hopkins, we were doing natural, medicated cycles using Femara and then the ovidril trigger shot. Only 2 of my 4 cycles cooperated. They had terrible communication up there and I was always confused by what they were telling me. They would have treated me with my OE, but by then the 2 hour round trip ride and the complete lack of communication had thoroughly exhausted me. Mottla felt that while I could have a miracle baby, that any egg my body produced would be far superior to any eggs they could get from me artificially.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Multiple, but ended with Penny)
My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.
Describe your experience with Shady Grove Fertility.
Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies. Johns Hopkins: So impersonal, not nice office, never saw the same doc twice. Much more cold hospital setting. JH is great if you have a rare illness (which I had and my care was great), but for fertility stuff, a specialized clinic is better.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
My insurance would have paid for 3 rounds of IVF with my own egg. But they wouldn't do it :( I used their most popular program: the 1:3 donor egg match (1 donor to three recipients). $30k for 6 cycles or all of your money back. We did get lucky on try #1.
8
Doctor
Gilbert Mottla
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
8
Age 32
8 IUI
2 IVF
Donor Sperm
European
Income $50K - $99K
Lawyer
4th of 4 Docs
Strongly Recommends
Neutral
Successful
I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well... I know I asked lots of questions at times, and all were answered patiently... thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant.
Call backs [at Shady Grove] were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone...Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I'm a fan - I imagine success has something to do with it, but the overall experience was good. I knew by the time I got to Dr. Moon that I was going to struggle conceiving, and that it wasn't for any identifiable reason. That helped temper my expectations I think. I thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant. I know I asked lots of questions at times, and all were answered patiently.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Shady Grove is a bit of a factory, yes, but I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Standard antagonist protocol - BCP followed by FSH, menopur and then cetrotide I think. Attempting to keep growth slow but steady, and keep all follicles in range. Aiming for fewer high quality follicles (as someone who could produce a fair number, but of poor quality). Standard trigger criteria, but we held off a day or two based on history, so things were slightly larger. On my FET, it was medicated, so BCP and then something (can't recall).
Describe your experience with your nurse at Shady Grove Fertility.
Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
Describe your experience with Shady Grove Fertility.
I think the strength is in the solid lab, significant experience and range of doctors to choose from. They do seem to use standard protocols, but that was fine. I'm not crazy about the BCP use, but it's a must - there's not a lot of flexibility in that area. I was able to get some concessions on some policies by getting Dr. Moon on board, and it was frustrating to have to do so. The standard weekend hours and multiple locations was good - no worrying about timing there. They generally had a range of appointments available, though weekends could be hit or miss. Some things were very standardized which generally helped it run smoothly. But there were times things backed up, with waits of 45+ minutes. The financial people may have changed in the past 2 years, but that was the worst/most maddening part. It may be less so if you're not using insurance, but I had to do a significant amount of leg work on running down pre-authorizations and getting statuses and poking and prodding. It was incredibly frustrating, and I would say that's the part that is most off putting about the clinic.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Insurance covered in large part, so I don't recall.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Call backs were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone. I only failed to get a call back once, on a weekend - but I was able to get the information I needed via the answering service process. But there were days it was late enough I was wondering whether I'd been missed.
10
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2015, Successful
10
7
Age 31 - 34
3 IUI
1 IVF
Male Factor
PCOS
Tubal Blockage
European
Income $200K - $499K
Strongly Recommends
Neutral
Successful
When I met with Nair, she always spoke honestly but kindly. She clearly had reviewed my records before our meetings so we didn't need to explain things again. She always called after a failed cycle and was incredibly kind after a chemical pregnancy/missed carriage. She also left surgery to come down for our first ultrasound after our positive pregnancy test.
My nurse forgot to provide the trigger shot which resulted in less eggs retrieved. I still had plenty but was quite stressful... Shady Grove has multiple clinics in the DC metro area. Testing is very process driven, which I appreciated. I knew exactly what and when things were going to happen and I simply followed that process. Some folks might not appreciate being another cog in the fertility factory but I found it comforting...
How was your experience with Anitha Nair at Shady Grove Fertility?
I didn't find anything at fault with Nair. She always made sure we had appropriate information and we never left the office without either speaking with a financial person or nurse to answer any additional questions.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
None.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
When I met with Nair, she always spoke honestly but kindly. She clearly had reviewed my records before our meetings so we didn't need to explain things again. She always called after a failed cycle and was incredibly kind after a chemical pregnancy/missed carriage. She also left surgery to come down for our first ultrasound after our positive pregnancy test.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We did 3 IUI's even though they didn't work. It was frustrating but our insurance required it. The clinic was participating in a medical study that required less injections but we did not participate, though the early results seemed promising.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Heather Glass)
I had several primary nurses during my tenure at Shady Grove; some were better than others. I had one, who is no longer there, who did not like to communicate over email. Giving my busy schedule, email was much better than phone. My suggestion would be to establish which method you prefered communication when first meeting with your nurse coordinator.
Describe your experience with Shady Grove Fertility.
Shady Grove has multiple clinics in the DC metro area. Testing is very process driven, which I appreciated. I knew exactly what and when things were going to happen and I simply followed that process. Some folks might not appreciate being another cog in the fertility factory but I found it comforting; this is all very normal, well managed, and well understood.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My IUI and egg retrieval were covered by insurance. My FET's were not. Shady Grove has self-pay costs. Each FET was approximately $4000 plus cost of medications.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
1 - My nurse forgot to provide the trigger shot which resulted in less eggs retrieved. I still had plenty but was quite stressful. 2 - There was an active shooter near a clinic on a day I was scheduled for blood work and ultrasound. This resulted in the clinic closing. No information was provided to patients; the voicemail at the clinic was not even updated. I was not informed of what I needed to do until noon that day, which is after the clinics stop monitoring. I spoke to someone at the head office about lack of emergency preparedness and was not provided a satisfactory answer. For example, all retrievals and transfers are done in the Rockville office and I asked for plans if that office is closed. The response was simply, " we would never close that office."
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Unsuccessful
8
8
Age 51 - 52
2 IUI
3 IVF
Donor Eggs
Donor Sperm
Surrogacy
Uterine Fibroids
Unexplained
European
Latinx
Income $100K - $199K
Marketer or PR
4th of 4 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Barbara Osborn] is compassionate. She was also direct in providing answers to my questions. I never felt rushed with her like I did for the other 3 doctors I had worked with. I felt like she made time for me and didn't treat me like a number like other doctors have done...Ask whatever questions you have. It's difficult to get a hold of her and most other doctors at most clinics by phone. When they do call back, it could be when you're in a meeting or otherwise unavailable. Not many doctors will give out their direct phone number.
I rate the Nursing staff low. I rate dr Osborn high because of her bedside manner and interest in answering questions. I rate the administrative staff very low. Some are nasty. Most are unfriendly. You have to advocate for what you want/need and sometimes demand it from the administrative staff. In my case, I had to hold Shady Grove accountable for their responsibility in a contract and they were trying not to do it.
How was your experience with Barbara Osborn at Shady Grove Fertility?
She is compassionate. She was also direct in providing answers to my questions. I never felt rushed with her like I did for the other 3 doctors I had worked with. I felt like she made time for me and didn't treat me like a number like other doctors have done.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Ask whatever questions you have. It's difficult to get a hold of her and most other doctors at most clinics by phone. When they do call back, it could be when you're in a meeting or otherwise unavailable. Not many doctors will give out their direct phone number.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
She has a good bedside manner.
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
I was on heavy doses to build up my uterine lining. I was on injectible lovenox as a blood thinner.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Pennye Russell)
In general, most nurses at shady grove were pressed for time, didn't like to answer questions, were not authorized to answer certain questions and weren't compassionate in my opinion.
Describe your experience with Shady Grove Fertility.
I rate the Nursing staff low. I rate dr Osborn high because of her bedside manner and interest in answering questions. I rate the administrative staff very low. Some are nasty. Most are unfriendly. You have to advocate for what you want/need and sometimes demand it from the administrative staff. In my case, I had to hold Shady Grove accountable for their responsibility in a contract and they were trying not to do it.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
About $50,000
Describe Barbara Osborn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
One problem I had with shady grove is that they would only do eSet and frowned upon double embryo transfers. I'm not sure if I would have been successful by doing double transfers.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
On several occasions, it was up to me to call in you find out test results.
8
Doctor
Barbara Osborn
Humanity
Communication
Frequency Seen
Compassion
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Unsuccessful
6
8
Age 36 - 37
3 IUI
Diminished Ovarian Reserve
Tubal Blockage
European
Income $0 - $49K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
We thought she [Dr. O'Brien] was a very compassionate and knowledgeable doctor.... I guess my feelings are mixed. She was a wonderful person and doctor, but I also feel like she was trying to get us to spend the most amount of money.... She said "since we could get pregnant" she thought the 3 IUIS should work. If not, she would suggest IVF. After the IUIS failed she basically said all of our numbers were excellent and we should have gotten pregnant. Therefore our "chemicals do not mix" so we should do IVF with ICI.
They [Shady Grove Fertility] have a lot of people coming in and out of there. They make things as quick and painless as possible. It is great to be able to do all of the procedures in the same building with the same people. I think they could make you feel like less of a dollar sign, if anything.... We had two or three different nurses. They kept quitting, so it was hard to keep tract. The one I remember, I believe her name was Effie was very sweet and helpful.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
We thought she was a very compassionate and knowledgeable doctor. We did not know at the time of our first appointment that we were actually already pregnant. Unfortunately that pregnancy ended in a partial mole. I think she then based her recommendations on what most people do. I guess my feelings are mixed. She was a wonderful person and doctor, but I also feel like she was trying to get us to spend the most amount of money. I am sure if we ended up with a baby my story would be different though.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Take everything with a grain of salt and do your own research to be sure you are on the same page.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
She did a good job making us feel "human" at the time. Looking back, I feel like we were more of a number though. I feel like it is kind of scripted. They just want to make money, so the pick the most expensive option.
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
She said "since we could get pregnant" she thought the 3 IUIS should work. If not, she would suggest IVF. After the IUIS failed she basically said all of our numbers were excellent and we should have gotten pregnant. Therefore our "chemicals do not mix" so we should do IVF with ICI.
Describe your experience with your nurse at Shady Grove Fertility.
We had two or three different nurses. They kept quitting, so it was hard to keep tract. The one I remember, I believe her name was Effie was very sweet and helpful.
Describe your experience with Shady Grove Fertility.
They have a lot of people coming in and out of there. They make things as quick and painless as possible. It is great to be able to do all of the procedures in the same building with the same people. I think they could make you feel like less of a dollar sign, if anything.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
I know the IUIS cost $4000 as we had to get a loan. I believe our insurance covered most of the pre testing. Clomid and other medications ran about $500.
6
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2015, Successful
10
8
Age 31 - 33
6 IUI
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
He [Dr. Frank Chang] was amazing. Very thorough and pleasant. Listens to me and asked for my opinion and thoughts. Treated me with respect and remembered me when I went back to him for my 3rd child. He worked with me to ensure that I would have the best success and respected my wishes even when he didn’t necessarily agree and never made me feel like I didn’t know what I was talking about. He also gave me a lot of professional courtesy bc I work in the healthcare field.
There was a lot of turnaround with nursing staff [at Shady Grove Fertility- Rockville] They were all very competent, but each time I went back for another IUI, it was a different nurse. I didn’t really care though bc I had a plan set with a Dr Chang and that’s all that mattered. The nurses just followed our plan and it worked out great...Very busy office...Sometimes I feel like it’s jist all business, but ultimately I got what I wanted from them and that’s all that mattered. The office staff, nursing staff and medical staff made me feel that way. But never Dr. Chang.
How was your experience with Frank Chang at Shady Grove Fertility?
He was amazing. Very thorough and pleasant. Listens to me and asked for my opinion and thoughts. Treated me with respect and remembered me when I went back to him for my 3rd child. He worked with me to ensure that I would have the best success and respected my wishes even when he didn’t necessarily agree and never made me feel like I didn’t know what I was talking about. He also gave me a lot of professional courtesy bc I work in the healthcare field.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Be direct, speak your mind. Listen to him as well. He knows what he’s doing and he would never intentionally steer you the wrong way.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
He listens to me and asked for my opinion and respected my wishes/thoughts on matters. He trusted that I knew what was best for me.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Straight forward IUI using Follistism to grow my follicles to approx. 20-22mm. I get the best results once my follicles are nice and big. My other doctor didn’t thing i should wait that long for my follicles to grow and therefore i had unsuccessful IUIs before i had my successful ones. Ovidrel was used to trigger my eggs. After finding which protocol worked for me, we never steered from it and it resulted in 2 more successful pregnancies that led to 2 more healthy babies for me and my husband.
Describe your experience with the nursing staff at Shady Grove Fertility.
There was a lot of turnaround with nursing staff. They were all very competent, but each time I went back for another IUI, it was a different nurse. I didn’t really care though bc I had a plan set with a Dr Chang and that’s all that mattered. The nurses just followed our plan and it worked out great.
Describe your experience with Shady Grove Fertility.
Very busy office. But it’s most convenient for me. It’s the closest location to where I live. Sometimes I feel like it’s jist all business, but ultimately I got what I wanted from them and that’s all that mattered. The office staff, nursing staff and medical staff made me feel that way. But never Dr. Chang.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
100% covered by I Durante. Only paid co-pays.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Just office staff not relating important messages to my first doctor. Dr. Esposito in the Frederick, MD office was very difficult and they wouldn’t believe me when I told them my period had started. They insisted that it couldn’t have started already. I had to call the office manager to get them to schedule a day 3 appt. And if I didn’t do that I wouldn’t have gotten pregnant with my daughter. That’s why I switched doctors midway through my IUI treatment. Dr. Esposito didn’t listen to me, didn’t respect me and treated me like I was stupid. She talked down to me even though I told her I was a nurse and I was very familiar with medical jargon and understood procedural methods.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
8
8
Age 39 - 40
3 IUI
1 IVF
Male Factor
Other
European
Ashkenazi Jewish
Income $50K - $99K
Neutral
Neutral
Successful
Dr. Widra was frank and straightforward while also being patient and understanding. He cited studies and had ample evidence to support the decisions we made. We felt well cared for working with him. He was clear and concise which appealed to me and my husband...Dr. Widra was clear and patient with us. He was very compassionate when your first pregnancy, after an IUI, ended in a missed AB...
While they[Shday Grove - DC K St] see a lot of patients, I found them still attentive to me needs. I had a pretty straightforward case however, so that might have helped...We did a two-for-a-discount cycle, though we didn't end up needing the second cycle. We received some financial aid, I think the total without medication for this was $15,000...
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra was frank and straightforward while also being patient and understanding. He cited studies and had ample evidence to support the decisions we made. We felt well cared for working with him. He was clear and concise which appealed to me and my husband.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Ask questions when you need to.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra was clear and patient with us. He was very compassionate when your first pregnancy, after an IUI, ended in a missed AB.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I'm afraid I don't remember the specifics here.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kristal)
She was responsive and kind.
Describe your experience with Shady Grove Fertility.
While they see a lot of patients, I found them still attentive to me needs. I had a pretty straightforward case however, so that might have helped.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I was able to schedule for a general time, and was usually seen reasonable close to that scheduled time. If running late and I needed to get to an appointment elsewhere, they were able to accommodate my needs.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
We did a two-for-a-discount cycle, though we didn't end up needing the second cycle. We received some financial aid, I think the total without medication for this was $15,000.
8
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Compassion
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
7
8
Age 31
1 IUI
3 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Teacher
2nd of 3 Docs
Neutral
Neutral
Successful
He [Dr. McClamrock] was very blunt and provided little explanation for things that went wrong. He would say, “it was a fluke”. .. he needs work in bedside manner...he was extremely blunt when it came to explanation of procedures and especially set backs. I did feel that he was extremely knowledgeable and would return to him again...He urged us to transfer only 1 embryo....I stimulated my ovaries on follistim and menopur. I used a shot to stop ovulation and a HCG trigger shot.
Shady Grove is a very large clinic. That comes with positives and negatives. They have lots of knowledge behind them. They also can make you feel like one in about 1000. Although this can be daunting, I feel the overall success of the clinic far outweighs the negativity of it being such a large facility....I loved my nurse. She was extremely compassionate. I felt she was a good offset to the bluntness of the doctor. I cried when I “graduated” the clinic.
How was your experience with Howard McClamrock at Shady Grove Fertility?
As I said before, he was extremely blunt when it came to explanation of procedures and especially set backs. I did feel that he was extremely knowledgeable and would return to him again. Shady Grove is a huge clinic, so I think that had something to do with the feelings I had with the clinic being so large.
What's one piece of advice would you give a prospective patient of Howard McClamrock at Shady Grove Fertility?
He’s blunt. Don’t take it personal. He knows his stuff, so trust him.
During treatment, were you treated like a number or a human with Howard McClamrock at Shady Grove Fertility?
He was very blunt and provided little explanation for things that went wrong. He would say, “it was a fluke”. I am forever grateful to him because he helped us make our son, but he needs work in bedside manner.
Describe the protocols Howard McClamrock used in your cycles at Shady Grove Fertility and their degree of success.
I stimulated my ovaries on follistim and menopur. I used a shot to stop ovulation and a HCG trigger shot.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Pricilla )
I loved my nurse. She was extremely compassionate. I felt she was a good offset to the bluntness of the doctor. I cried when I “graduated” the clinic.
Describe your experience with Shady Grove Fertility.
Shady Grove is a very large clinic. That comes with positives and negatives. They have lots of knowledge behind them. They also can make you feel like one in about 1000. Although this can be daunting, I feel the overall success of the clinic far outweighs the negativity of it being such a large facility.
Describe the costs associated with your care under Howard McClamrock at Shady Grove Fertility.
My ivf cycles were covered under insurance.
Describe Howard McClamrock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He urged us to transfer only 1 embryo.
7
Doctor
Howard McClamrock
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Baltimore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unsuccessful
7
7
Age 35
2 IUI
1 IVF
Male Factor
Uterine Fibroids
European
Income $50K - $99K
Operations
1st of 2 Docs
Neutral
Neutral
Unsuccessful
he [Dr. Bromer] took the time to talk to us and we were hopeful that IVF would work....He was a good doctor but never took into account that I have crohns disease and they can impact implantation and I feel like things should have been different. I found out from a friend that crohns can cause complications and when I asked him he said it can. They had all my records...when we started injectibles they had to be adjusted many time because I was not responding to the meds like they wanted me to.
I wish they [Shady Grove - Hagerstown] would have taken into account that I had crohns disease and the possibility that it could impact implantation. Also I feel that their prices are high and if it wasn't for my dad we would have never been able to do IVF....I loved alyssa she was great to deal with and always answered my questions and emails in a timely manner....[Cost Of Treatment] it ended up being like $12,000...
How was your experience with Jason Bromer at Shady Grove Fertility?
He was a good doctor but never took into account that I have crohns disease and they can impact implantation and I feel like things should have been different. I found out from a friend that crohns can cause complications and when I asked him he said it can. They had all my records.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
hes a good doctor
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
he took the time to talk to us and we were hopeful that IVF would work.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
when we started injectibles they had to be adjusted many time because I was not responding to the meds like they wanted me to. I ran out of meds and I had to drive to philly to pick up more meds. IVF is very hard on your body and emotions.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alyssa)
I loved alyssa she was great to deal with and always answered my questions and emails in a timely manner.
Describe your experience with Shady Grove Fertility.
I wish they would have taken into account that I had crohns disease and the possibility that it could impact implantation. Also I feel that their prices are high and if it wasn't for my dad we would have never been able to do IVF.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
it ended up being like $12,000
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
we transferred 2 and I was happy with that.
7
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Hagerstown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
9
8
Age 37
1 IUI
Tubal Blockage
Uterine Fibroids
Other
Income $200K - $499K
Strongly Recommends
Neutral
Successful
She [Dr. Shruti Malik] was the third doctor that we worked with on my infertility issues. Unlike the first two who immediately said that I was unable to conceive naturally and recommended IVFs instead of IUI. Dr. Malik listened to us and agreed to try a round of IUI after it was determined that we would not qualify for the clinic’s IVF package plan.... She was very honest with us about my treatment and she was willing to work with us in deciding which approaches to use.
Shady Grove Fertility is a wonderful clinic. They do everything there so it means that you don’t have to drive all over the place for testing, monitoring, and procedure. I highly recommend this clinic....They [the nursing staff] were wonderful, especially with showing us to how to do the shots.... We use fertility drugs (bravelle and hsg trigger shot).
How was your experience with Shruti Malik at Shady Grove Fertility?
She was the third doctor that we worked with on my infertility issues. Unlike the first two who immediately said that I was unable to conceive naturally and recommended IVFs instead of IUI. Dr. Malik listened to us and agreed to try a round of IUI after it was determined that we would not qualify for the clinic’s IVF package plan.
What's one piece of advice would you give a prospective patient of Shruti Malik at Shady Grove Fertility?
Be a strong advocate for what is the best for you. Dr. Malik or the clinic may not agree with the initial request but she is always willing to work with the patient’s request.
During treatment, were you treated like a number or a human with Shruti Malik at Shady Grove Fertility?
She was very honest with us about my treatment and she was willing to work with us in deciding which approaches to use.
Describe the protocols Shruti Malik used in your cycles at Shady Grove Fertility and their degree of success.
We use fertility drugs (bravelle and hsg trigger shot).
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Team of three nurses )
They were wonderful, especially with showing us to how to do the shots.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility is a wonderful clinic. They do everything there so it means that you don’t have to drive all over the place for testing, monitoring, and procedure. I highly recommend this clinic.
Describe the costs associated with your care under Shruti Malik at Shady Grove Fertility.
Approximately $1,000
Describe Shruti Malik's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
9
Doctor
Shruti Malik
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
0
7
Age 40 - 41
6 IVF
Unexplained
Prefer not to answer
Income $500K
2nd of 10 Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr Widra] is defensive and not open to listening to his patients. The whole time I had to push him to try something different. One cycle I called him a couple of times to let him know I felt the cycle was not going well, and he told me he thought it was going fine. I ended up with only one embryo. The next cycle he increased my meds I got four embryos. If he would have listened during the first cycle then I may not have need a second cycle.
Shady Grove has very convenient offices and flexible hours, which makes it convenient for pursuing fertility. However I think they could do more to customize for patients over 35 by having protocols set up for these patients....You always had to go through a nurse. And I was always having to suggest what should be done next. I should not have to manage the doctor. He should be up to date on research.
How was your experience with Eric Widra at Shady Grove Fertility?
He is defensive and not open to listening to his patients. The whole time I had to push him to try something different. One cycle I called him a couple of times to let him know I felt the cycle was not going well, and he told me he thought it was going fine. I ended up with only one embryo. The next cycle he increased my meds I got four embryos. If he would have listened during the first cycle then I may not have need a second cycle.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Do not expect him to be proactive.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
You always had to go through a nurse. And I was always having to suggest what should be done next. I should not have to manage the doctor. He should be up to date on research.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
IVF and frozen eggs and genetic testing of embryos. He insisted on doing frozen cycles until I pushed him into freezing the eggs and genetic testing of embryos. I did not want to continually go through miscarriages, and I had one previously. Not sure why he would have ever suggested fresh IVF cycle for anyone over 40.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie)
Carrie was a wonderful nurse, but Eric Widra would have her call me instead of talking to me himself. He was reactive and uncomfortable approaching patients.
Describe your experience with Shady Grove Fertility.
Shady Grove has very convenient offices and flexible hours, which makes it convenient for pursuing fertility. However I think they could do more to customize for patients over 35 by having protocols set up for these patients.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Shady grove is fairly efficient with appointments and flexible. They have improved their scheduling and monitoring hours by opening up additional clinics to help with traffic.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
All costs at shady grove are fairly uniform across.
0
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
0
8
Age 39
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Neutral
Unsuccessful
I am still annoyed that I wasn't allowed to try even 1 cycle with my own eggs--maybe because people with DOR don't typically get pregnant as easily as I did...Dr. McKeeby could only say "well, something else must have gone wrong" and looked at my #s and just said, "you need to do donor egg." There was no further discussion about any other possible solution. I just felt like they were trying to sell me something that I didn't want and left for a 2nd opinion at another clinic.
If you don't like him [Dr Jeffrey McKeeby] , just move on to Mottla. It was night and day...SG is a very organized clinic, compared to the other one I went to. It's pretty, clean, relaxing, maybe because it is a for-profit organization. I felt known and the people were very friendly....Jackie was my first nurse at SG. I almost didn't want to change docs bc I was so attached to her.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
I had a co-worker who had a rare uterine condition and he treated her for the 3 cycles that both of our insurances would have paid for. She really liked him and just described him as being "dorky". At a donor recipient support group, I also met another woman who also left SG because of McKeeby... so maybe he works for some people, but as I said, I ultimately left for a 2nd opinion at Johns Hopkins bc of this doctor. It took 4-5 months to see that doc and my numbers got way worse during that time period. I am still annoyed that I wasn't allowed to try even 1 cycle with my own eggs--maybe because people with DOR don't typically get pregnant as easily as I did.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
If you don't like him, just move on to Mottla. It was night and day. Also, the fertility world is filled with all sorts of natural remedies that could "possibly work for you". This made me into an obsessed person who was trying to make the perfect egg of my own. That wasn't to be, at least this time around. Even Mottla said that miracle babies do exist, but we needed at least to get a jump start on baby #1, given our ages (now 41 and 45, due in 2 weeks with our DE baby on first cycle).
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Miscarriage #3 was my first baby with a heartbeat that we knew of. At 12w, I found out that the chromosomally-normal M had passed away at 10w. Dr. McKeeby could only say "well, something else must have gone wrong" and looked at my #s and just said, "you need to do donor egg." There was no further discussion about any other possible solution. I just felt like they were trying to sell me something that I didn't want and left for a 2nd opinion at another clinic.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
Never got that far with him. Was so thrown by his only saying to use a DE.
Describe your experience with the nursing staff at Shady Grove Fertility.
Jackie was my first nurse at SG. I almost didn't want to change docs bc I was so attached to her. She was fantastic at answering calls and all my questions, including about how to improve egg quality. SG is not "alternative" sort of clinic in terms of using/recommending supplements, etc. which may be both good and bad, depending on what sort of person you are.
Describe your experience with Shady Grove Fertility.
SG is a very organized clinic, compared to the other one I went to. It's pretty, clean, relaxing, maybe because it is a for-profit organization. I felt known and the people were very friendly.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Didn't get that far.
0
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
9
8
Age 42
2 IUI
Black or African-American
Income $100K - $199K
Engineer
1st of 2 Docs
Strongly Recommends
Neutral
Successful
I always felt like he [Dr. David Saffan] was aware of my history and my condition. I also believe after the first resulted negative pregnancy. He knew exactly what to do for my 2nd cycle which resulted in a positive pregnancy and live birth. Most of all, after our initial consultation and testing, he told me "he have a good feeling about me". The was the most positive thing a doctor has ever said to me.
[My nurse at Shady Grove] was very good with following up with my care. Especially with showing me how to administer the injections. She always kept me informed on what was going on during my cycles...I thought they were good with providing cheap option for the prescription drugs. I thought even, though you had to pay out of pocket for the whole cycle (in uninsured, they could have offered to break that up into 2-4 payments). Clinic Nps
How was your experience with David Saffan at Shady Grove Fertility?
It was explain in my comments earlier. He was very good in diagnosing my situation and told me he had really good feeling about me. I'm not sure what else to say and I don't want to keep repeating myself but I'm forced to type 200 characters.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Stay positive and hopeful and follow his instructions completely.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
I always felt like he was aware of my history and my condition. I also believe after the first resulted negative pregnancy. He knew exactly what to do for my 2nd cycle which resulted in a positive pregnancy and live birth. Most of all, after our initial consultation and testing, he told me "he have a good feeling about me". The was the most positive thing a doctor has ever said to me.
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
I do remember taking clomid and also doing shots. The 2nd time, I had to do the shots more frequently.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: dont remember)
She was very good with following up with my care. Especially with showing me how to administer the injections. She always kept me informed on what was going on during my cycles.
Describe your experience with Shady Grove Fertility.
I thought they were good with providing cheap option for the prescription drugs. I thought even, though you had to pay out of pocket for the whole cycle (in uninsured, they could have offered to break that up into 2-4 payments).
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
1600 per cycle, plus the cost of prescription drugs
Describe David Saffan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
no comments. This did not apply to my situation.
9
Doctor
David Saffan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
7
7
Age 36
4 IUI
1 IVF
Unexplained
European
Income $500K
Neutral
Neutral
Successful
Truthfully, I felt like there were certain things that were 'missed' [by Dr. Katz and Shady Grove Fertility] and felt that if I weren't 100% on top of things I may not have gotten pregnant. In short, I felt details were missed... Whenever I spoke with my doctor I never really felt he recalled who I was or the details of my treatment.
The clinic [Shady Grove Fertility] itself was very busy. Whenever I spoke with my doctor I never really felt he recalled who I was or the details of my treatment.... I liked her [my nurse] as a person but felt attention to detail was lacking tremendously which strongly affected my experience.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
I'm very happy that I was able to conceive with just one round of IUI so this experience jades my perception of him in a positive manner. Truthfully, I felt like there were certain things that were 'missed' and felt that if I weren't 100% on top of things I may not have gotten pregnant. In short, I felt details were missed.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Stay on top of your care and ask for as much clarification as you need. Ask lots of questions and stay on top of your care!
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
The clinic itself was very busy. Whenever I spoke with my doctor I never really felt he recalled who I was or the details of my treatment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Natalie)
Very compassionate, however, disorganized and forgetful. I liked her as a person but felt attention to detail was lacking tremendously which strongly affected my experience.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I was not told to discontinue my prolactin lowering meds after receiving a positive pregnancy test. I was given wrong information about number of embroyos. My husbands medication linked to male infertility was missed. Many other details were looked over which I can't recall at this time.
7
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
7
7
Age 36 - 37
IVF
Donor Eggs
Other
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Successful
Bromer was great but I rarely saw him. We interacted more with nurses. My assigned nurse, patty, seemed to be indifferent to my treatment. I was not pleased with my interactions with her at all.
I had good interactions with the rest of the nursing staff. Patty was hard to get hold of, barely answered my questions and never seemed interested in me, my husband, or what we were going through.
How was your experience with Jason Bromer at Shady Grove Fertility?
I liked Dr. Bromer. He put up with my questions and answered them candidly.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
He's not a warm and fuzzy guy but knows his stuff.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Bromer was great but I rarely saw him. We interacted more with nurses. My assigned nurse, patty, seemed to be indifferent to my treatment. I was not pleased with my interactions with her at all.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patty)
I had good interactions with the rest of the nursing staff. Patty was hard to get hold of, barely answered my questions and never seemed interested in me, my husband, or what we were going through.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
The main issue was that my nurse was a terrible communicator. On several occasions I had to remind her to send me orders for scripts and procedures. We also had a donor flake out on a cycle. This was mostly the donors fault of course but my nurse was never great and letting us know what was going on.
7
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
10
8
Age 37 - 38
4 IUI
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Operations
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
[Shady Grove] was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends...She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
How was your experience with Kimberly Moon at Shady Grove Fertility?
She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
She was honest and professional yet understood the deeply emotional aspects of infertility.
Describe your experience with Shady Grove Fertility.
A clinic was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had most of the treatments covered by insurance.
10
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2013, Unsuccessful
5
8
Age 32 - 35
7 IUI
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Levens is a nice doctor and well knowledge but maybe he needs to works in the way how to talk to his patients in certain circumstances.... When I did my IUI with Doctor Chang and I got a positive pregnancy test my husband and I went to the Shady Grove in Rockville... Dr Levens was on charge that morning and when he saw us he looks surprise to see us but not like his patient. When we explain what was the reason of our visit (positive test pregnancy) he said to us very serious “well sometimes the home pregnancy test are false positive so we are going to do blood test to confirm if you are pregnant or not”.
The staff of Annandale [Shady Grove] office were so nice and very knowledge. Easy to make an appointment. They made my first appointment with dr Levens, I think it was the most available at that time. They always call me to reminder my doctor’s appointment. They always welcome to the office and make you feel comfortable. The only problem was the waiting room was a little small (I was there more than 7 years ago) and the area were they taken the blood sample was really small too.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is a nice person but he made a comment that I didn’t like it. When I did my IUI with Doctor Chang and I got a positive pregnancy test my husband and I went to the Shady Grove in Rockville MD to do the blood test. We were so excited and nervous at the same time. Dr Levens was on charge that morning and when he saw us he looks surprise to see us but not like his patient. When we explain what was the reason of our visit (positive test pregnancy) he said to us very serious “well sometimes the home pregnancy test are false positive so we are going to do blood test to confirm if you are pregnant or not”. At that moment we felt really sad and nervous that could be a false positive, but luckily it wasn’t a false positive it was a BFP. I think that comment that Dr Levens made about the false positive (for a couple who were trying for almost 7 years to get pregnant) was a really bad one.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr. Levens is a nice doctor but I would you recommend dr Chang.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is a nice doctor and well knowledge but maybe he needs to works in the way how to talk to his patients in certain circumstances.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I did clomid and IUI. He did the hormones injections in the third or fourth day of my cycle and I have to go almost every day to the office to see is the medicine was working. In the 13 or 14 day of my cycle I did the trigger shot and next day I went to the office for the IUI. Sometimes dr Levens did the IUI other time a different doctor did the IUI.
Describe your experience with your nurse at Shady Grove Fertility.
They were really nice nurses and always answered your questions and calling you back most of the time the same day.
Describe your experience with Shady Grove Fertility.
The staff of Annandale office were so nice and very knowledge. Easy to make an appointment. They made my first appointment with dr Levens, I think it was the most available at that time. They always call me to reminder my doctor’s appointment. They always welcome to the office and make you feel comfortable. The only problem was the waiting room was a little small (I was there more than 7 years ago) and the area were they taken the blood sample was really small too.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I don’t remember very well but I think it was more than $1500 per treatment.
5
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources