Shady Grove Fertility

44 doctors work here

Rated 8.1
Strongly recommend: 59%Neutral: 24%Don't recommend: 17%8.1
59% strongly recommend
481 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.5
8.5
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
44 doctors work here
NPS
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 10%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
83% strongly recommend
41 Reviews
Rated 9.3
Strongly recommend: 83%Neutral: 10%Don't recommend: 7%9.3
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9.1
Joseph Doyle
Shady Grove Fertility
71% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 71%Neutral: 28%Don't recommend: 1%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Lauren Roth
Shady Grove Fertility
60% strongly recommend
8 Reviews
Rated 8.7
Strongly recommend: 60%Neutral: 40%8.7
Jason Bromer
Shady Grove Fertility
69% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.7
Kate Devine
Shady Grove Fertility
61% strongly recommend
14 Reviews
Rated 8.6
Strongly recommend: 61%Neutral: 36%Don't recommend: 3%8.6
Anitha Nair
Shady Grove Fertility
76% strongly recommend
21 Reviews
Rated 8.4
Strongly recommend: 76%Neutral: 6%Don't recommend: 18%8.4
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.4
Shruti Malik
Shady Grove Fertility
62% strongly recommend
10 Reviews
Rated 8.4
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.4
Rebecca Chason
Shady Grove Fertility
71% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
67% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 67%Neutral: 7%Don't recommend: 26%8.3
Melissa Esposito
Shady Grove Fertility
74% strongly recommend
15 Reviews
Rated 8.3
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 57%Neutral: 25%Don't recommend: 18%8.1
Stephanie Beall
Shady Grove Fertility
70% strongly recommend
9 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.1
Barbara Osborn
Shady Grove Fertility
25% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 25%Neutral: 49%Don't recommend: 25%8
Andrea Reh
Shady Grove Fertility
65% strongly recommend
25 Reviews
Rated 8
Strongly recommend: 65%Neutral: 11%Don't recommend: 24%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Naveed Khan
Shady Grove Fertility
56% strongly recommend
9 Reviews
Rated 7.3
Strongly recommend: 56%Neutral: 18%Don't recommend: 25%7.3
Lorna Timmreck
Shady Grove Fertility
43% strongly recommend
7 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 29%Don't recommend: 29%6.9
Arthur Sagoskin
Shady Grove Fertility
34% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 34%Neutral: 33%Don't recommend: 33%6.9
Rachana Garde
Shady Grove Fertility
43% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 22%Don't recommend: 34%6.9
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
35% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 35%Neutral: 23%Don't recommend: 42%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Paulette Browne
Shady Grove Fertility
45% strongly recommend
6 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 24%Don't recommend: 32%6.6
Paul Shin
Shady Grove Fertility
26% strongly recommend
3 Reviews
Rated 6.5
Strongly recommend: 26%Neutral: 49%Don't recommend: 26%6.5
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Nancy Durso
Shady Grove Fertility
21% strongly recommend
9 Reviews
Rated 4.4
Strongly recommend: 21%Neutral: 11%Don't recommend: 68%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jaimin Shah
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 40 more

This clinic has 21 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Spring
2255 E Mossy Oaks Rd
Spring, TX 77389
346-386-0051
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 19 more

288 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
9
Age 33 - 34
2 IUI
1 IVF
Unexplained
Other
European
Income $100K - $199K
Consultant
Strongly Recommends
Strongly Recommends
Successful
Dr Doyle is smart, well informed, kind, and shares plenty of information. He was with us from step one, always encouraging us that we'd have great chances at a pregnancy. Even when we encountered setbacks, he explained them well and helped us chart next steps...We tried two IUIs, one with clomid and one with letrazole. I had a bad reaction to the clomid, so Dr. Doyle changed it up after our first failed procedure. We also found other issues along the way, and did two polyp removal surgeries. While initially we weren't certain if IVF would be necessary, as we continued to find polyps, Dr Doyle supported our plan of moving to IVF after just two cycles of IUI, and we got pregnant on that first transfer (plus we have many PGS tested embryos ready to go if we want to give this baby a sibling).
The nursing staff [at Shady Grove Fertility] was fine. All messages were answered in a timely manner, though sometimes questions needed to be asked more than once. I did feel like they were rooting us along, but maybe that they were overworked...We didn't always know how we'd get (negative) results, and sometimes got them via phone vs via portal message. It wasn't a big deal, but would be helpful to know what to expect...We didn't find billing to be incredibly transparent but that wasn't a huge issue for us.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr Doyle is smart, well informed, kind, and shares plenty of information. He was with us from step one, always encouraging us that we'd have great chances at a pregnancy. Even when we encountered setbacks, he explained them well and helped us chart next steps. I can't be more grateful that we got Dr Doyle as a doctor, and genuinely believe our success was thanks to him.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Know that he will be there with you through the ups and downs, and don't be afraid to share with him if things outside of your treatment are impacting how you're feeling or how anxious you are. He wants to know, and will treat you and your partner with compassion.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr Doyle was fantastic. Even at a large practice, he managed to attend every single one of my procedures, and even called me to check in when I'd had more pain than anticipated. He knew me by name, and would warmly greet me any time he saw me (even if I was just seeing a nurse that day). He nearly cried when we got our positive result, and can't wait to meet our baby.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
We tried two IUIs, one with clomid and one with letrazole. I had a bad reaction to the clomid, so Dr. Doyle changed it up after our first failed procedure. We also found other issues along the way, and did two polyp removal surgeries. While initially we weren't certain if IVF would be necessary, as we continued to find polyps, Dr Doyle supported our plan of moving to IVF after just two cycles of IUI, and we got pregnant on that first transfer (plus we have many PGS tested embryos ready to go if we want to give this baby a sibling).
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Concetta)
The nursing staff was fine. All messages were answered in a timely manner, though sometimes questions needed to be asked more than once. I did feel like they were rooting us along, but maybe that they were overworked.
Describe your experience with Shady Grove Fertility.
We had a great experience with Shady Grove Fertility. We found that being a large practice meant it was easy to get appointments, schedule necessary surgeries, and get questions answered 24/7. We do feel like we lucked out on Dr Doyle, since we had such a great personal relationship with him, but don't doubt we would have gotten good care with another provider.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
We're still waiting to see - we had some insurance coverage but some things were out of pocket, so we need to figure out our final bill. We didn't find billing to be incredibly transparent but that wasn't a huge issue for us.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Our doctor was quite clear that with our ages and lack of issues, a single transfer was the only good option, and we agreed with him on that assessment.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
We didn't always know how we'd get (negative) results, and sometimes got them via phone vs via portal message. It wasn't a big deal, but would be helpful to know what to expect.
10
Doctor
Joseph Doyle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 34 - 36
4 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Browne has always been the best choice for a fertility doctor for me and my husband. She truly is knowledgeable, kind and trustworthy. She is science and compassion rolled into one. I would definitely recommend her to anyone seeking fertility treatment. ... Dr. Browne is understanding and takes time with her patients. ... After initial testing I was diagnosed with unexplained infertility and given the go ahead to keep trying naturally for another 3-6 months.
Everyone is kind that I have interacted with from the front desk to phlebotomists. The ultra sound technicians are kind and upbeat as well. The entire staff at any Shady Grove office I’ve been to has been professional and knowledgeable. They will always say good luck as you leave and even though it’s a small gesture it makes you feel like they are truly rooting for you.
How was your experience with Paulette Browne at Shady Grove Fertility?
Dr. Browne has always been the best choice for a fertility doctor for me and my husband. She truly is knowledgeable, kind and trustworthy. She is science and compassion rolled into one. I would definitely recommend her to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
Be open about your feelings and hesitations. Ask a lot of questions because she is willing to answer them.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
Dr. Browne is understanding and takes time with her patients. Anytime I’ve had to talk with her or her nurse I have never felt pressured or rushed. She explains things and let’s patients talk about concerns, research they have read about and answer any and all questions you might have.
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
After trying for 6 months my husband and I got a recommendation from our primary care doctor for Shady Grove. Having no idea what to expect when we called we were asked if we had a preference for which doctor we wanted and we did not. I feel we truly lucked out on getting Dr. Browne. After initial testing I was diagnosed with unexplained infertility and given the go ahead to keep trying naturally for another 3-6 months. After one very early miscarriage we started on Clomid through my regular OBGYN and without any monitoring. We did this for a few months and nothing happened. Once off of Clomid we contacted Dr. Browne to try IUIs. Right before we were set to start I had a chemical pregnancy confirmed. The next month we started IUIs and Dr. Browne was nothing but helpful throughout the process. I saw her for every monitoring appointment with the nurse. We tried four rounds of IUIs with two different doses of clomid, a round with Letrozole and then a round with both Clomid and Gonal (injectables). Only once with the higher dose Clomid did we get two follicles to respond. At this point we went for more testing showing my AMH and FSH levels were showing signs of diminished ovarian reserve and poor egg quality. Which was what they thought was resulting it early pregnancy losses. After the last IUI cycle we decided we needed a break and took a couple months off. Two months later we ended up pregnant again only to have another early loss. With no insurance coverage for IVF we stopped all fertility treatments for a little over a year. Then just a few months ago decided (with the help of family) to begin IVF using the multicycle discount (I no longer qualified for shared risk due to my levels). I went on birth control for two weeks and then I started on Menopur 150 IUs and Gonal 300 IUs. After three days of that dose they upped my gonal to 450 IUs. I did this dosing for 12 days (added in Cetrotide at day 11). However, due to my response to meds, my levels showing I ovulated and the current COVID 19 crisis my cycle was cancelled after 12 days of stims. Doctor Browne called me personally to apologize and explained everything to me. Then within the hour her nurse also called to check on me to see if I had any follow up questions. They also told me that they had some medication donations as well as different protocol for whenever the next cycle begins. (Switching from antagonist protocol to a flair protocol). They are hopeful that with my AMH and FSH levels this will result in me being able to actual make it to the retrieval stage. At this point it’s just a waiting to game for my period to start again so I can begin my next cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice Smith)
I love Patrice! Warm, kind, funny, understanding and most importantly patient. She takes her time with patients and is just one of the most calming people I know.
Describe your experience with Shady Grove Fertility.
Shady Grove is the best. Everyone is kind that I have interacted with from the front desk to phlebotomists. The ultra sound technicians are kind and upbeat as well. The entire staff at any Shady Grove office I’ve been to has been professional and knowledgeable. They will always say good luck as you leave and even though it’s a small gesture it makes you feel like they are truly rooting for you.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
$18,500 for two round of IVF which included all monitoring appts, two retrievals but unlimited transfers. Medication was separate cost.
Describe Paulette Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
10
Doctor
Paulette Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Fair Oaks
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 30 - 32
1 IVF
Male Factor
European
Income $50K - $99K
Graphic Designer
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Li has been positive and kind from the beginning...The overall strategy was what came from my baseline and test of bloodwork. I believe my baseline for estrogen is not high enough so I was on Menopur 75 which moved up to 150 on the 7th or 8th day, Gonal stayed at 250 both retrieval’s. For my second retrieval Menopur went up to 150 right away...
My monitoring appointments [at SGF] are always consistent I know what to expect and know I will always get my results within a few hours of the appointment...Always welcoming, efficient and professional. I love the Rockville office more than the DC, and Arlington not because of the people but it’s bigger and feels like a safe haven...Global package IVF #1 $8,000 Storage $1,800 last year fee plus $35 every month FET #1 $4,600 Shared risk program IVF #2 $20,000 Medication total $5,000
How was your experience with Sandy Li at Shady Grove Fertility?
Doctor to patient I would love to see her face to face more. I think in a total 2.5 years we have seen her 3 times. I haven’t seen her yet this year and I’ve done a IVF cycle, retrieval and ERA with transfer approaching. I understand with covid-19 now but I don’t think we met up her her face to face last year either. Would love more of that.
What's one piece of advice would you give a prospective patient of Sandy Li at Shady Grove Fertility?
To compile all questions and concerns up front in your consultation because even though Dr. Li has a team of nurses it’s always better to hear your concerns coming straight from your doctor.
During treatment, were you treated like a number or a human with Sandy Li at Shady Grove Fertility?
Dr. Li has been positive and kind from the beginning. Even with her positivity she tells it how it is in her soft sweet voice. It’s comforting and encouraging to know she really does care about us as soon to be parents (one day) and just as hopeful as we are to create a family.
Describe the protocols Sandy Li used in your cycles at Shady Grove Fertility and their degree of success.
The overall strategy was what came from my baseline and test of bloodwork. I believe my baseline for estrogen is not high enough so I was on Menopur 75 which moved up to 150 on the 7th or 8th day, Gonal stayed at 250 both retrieval’s. For my second retrieval Menopur went up to 150 right away (maybe on day 3) this was successful I believe because we got 17 eggs, 15 mature. Whereas first cycle was 12 eggs, 9 mature. My protocol for my second IVF was to do a ERA and PGS testing since we had 2 failed transfers on good lookin embryos. Waiting on ERA results and PGS testing gave us all 5 genetically normal embryos. So happy and would say my protocol has been successful.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenny Wang, Priscllia, Alana)
I had Jenny Wang for 2 years, she was incredible and always on top of it. She left, and now I have a team of 3, I honestly don’t like it that much now I feel like a number because I don’t know who I’m talking to or who will reply. And even though there are 3 this cycle has felt less organized than when Jenny was my only nurse. They are nice and I’m not trying to complain about them they do there job but like I said I’m a number now.
Describe your experience with Shady Grove Fertility.
They are amazing as a whole. No complaints. Always welcoming, efficient and professional. I love the Rockville office more than the DC, and Arlington not because of the people but it’s bigger and feels like a safe haven. I could be bias though because that was were I started and now I live in Virginia so Fairfax or Arlington is closer. All are great.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
My monitoring appointments are always consistent I know what to expect and know I will always get my results within a few hours of the appointment.
Describe the costs associated with your care under Sandy Li at Shady Grove Fertility.
Global package IVF #1 $8,000 Storage $1,800 last year fee plus $35 every month FET #1 $4,600 Shared risk program IVF #2 $20,000 Medication total $5,000
Describe Sandy Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No I completely understand, I’m under 35 I know the risk.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
A few times I had an appointment and they didn’t see. Which resulted in me waiting a couple times over 45 mins.
10
Doctor
Sandy Li
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
8
NPS
9
Age 37 - 38
Donor Eggs
Other
European
Income $200K - $499K
Consultant
2nd of 2 Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Khan is a straight shooter and that’s what I wanted. For me, being human is being realistic and well informed. Dr Khan is both. I don’t need to be best friends with my RE - I want a baby and to move on with my life. ... Dr Khan is on top of the latest science and was very hands on as we selected our egg donor. I felt I could ask about my protocol and he would get back to me with his rationale in making certain decisions. I felt the coordination level between SGF offices was high. I never had any issues or confusion. Dr Khan is detail oriented and will be realistic about your prognosis.
I had zero issues - everything had been straight forward so far. From the finance team to my primary clinic to the clinic I went to for transfer — no issues. I was able to speak the embryologist on transfer day and see a photo of our embryo which I appreciated. ... I felt the coordination level between SGF offices was high. ... [nurses] Completely on the ball in every aspect. Always returned munch calls, helpful and educated.
How was your experience with Naveed Khan at Shady Grove Fertility?
Dr Khan is on top of the latest science and was very hands on as we selected our egg donor. I felt I could ask about my protocol and he would get back to me with his rationale in making certain decisions. I felt the coordination level between SGF offices was high. I never had any issues or confusion. Dr Khan is detail oriented and will be realistic about your prognosis.
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Dr Khan is willing to spend time answering your questions and talking to you about different options. Be prepared with your thoughts and it will be a productive conversation.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Dr Khan is a straight shooter and that’s what I wanted. For me, being human is being realistic and well informed. Dr Khan is both. I don’t need to be best friends with my RE - I want a baby and to move on with my life.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
I am doing the shared risk egg donor program — we did 1:2 and anonymously shared the egg haul with another receipt(s). We got 12 mature eggs, 10 of which became blasts, 6 of which tested PGS normal. This is an incredible result so far. We got one blast in two retrievals with my own eggs. I am currently pregnant from our first transfer - although it is early.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Christine )
Completely on the ball in every aspect. Always returned munch calls, helpful and educated.
Describe your experience with Shady Grove Fertility.
I had zero issues - everything had been straight forward so far. From the finance team to my primary clinic to the clinic I went to for transfer — no issues. I was able to speak the embryologist on transfer day and see a photo of our embryo which I appreciated.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
We paid around $50k for all inclusive 1:2 shared risk program and PGS testing. Baby or money back.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Non-issue. I only wanted to transfer one at a time so it wasn’t something discussed at length.
8
Doctor
Naveed Khan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility
Leesburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 30 - 31
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.... Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
European
Marketer or PR
2nd of 2 Docs
9 IUI With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should.
We were hoping for 8 eggs but only got 4 [at Shady Grove Fertility]. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal...Shawn [nurse] has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I gush about Dr. O'Brien every chance I get - and I don't have a baby yet! She's a wonderful doctor. She's generous with her time and knowledge, she's innovative and persistent. She's also very honest and open with sharing her thought process. She advocates for her patients. On many occasions, I've been in for monitoring and end up getting a surprise visit. When my first retrieval attempt canceled, she came in and told me herself - and helped me feel ok about it. The next time around, I saw her in the hall and she pulled up my results to review them with me in real-time. She's taken time out of her day to call me to discuss next steps (answering all of my questions for 20+ minutes!) and never makes me feel like I'm not important. She's even emailed me with updates or to let me know she'd call at a certain time. I feel so lucky to have found her!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Don't be afraid to ask questions - she'll answer thoughtfully and thoroughly! She is very transparent so that does mean she shares a lot of information and detail. The first time I spoke with her (phone consult) it was a little overwhelming but now that I know her and her style, I greatly appreciate that.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is the second doctor I've worked with. With the first, I felt like a number. I was worried that might be the case at Shady Grove as well given the size of the clinic. It couldn't be more untrue! I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should. She is innovative and unflappable. She always has a solve to help us get past the hurdle. I truly believe she wants me to be pregnant almost as badly as I do. Her belief in me and in our cause helps keep me going when I struggle to believe it myself. She's straight forward, honest, caring and persistent. With her on my side, I have hope that this will work. (And now I'm crying!)
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Retrieval attempt 1 - microflare. I took microdose Lupron for several days and then added in Gonal-F and Menopur. With only three follicles leading, she decided to cancel because she felt my ovaries could do better. Retrieval 1 - estrogen priming. This started with estrogen patches for several days. I added other meds later (forget the details!) and then Gonal-F and Menopur. The doses were pretty high, especially of Menopur. Towards the end I was taking 5 vials! Also added in Cetrotide to help extend the cycle and allow more follicles to grow. I ultimately had 6 retrieved, 4 mature. Retrieval 2- microflare - after the first cancellation on this protocol, she lowered the microdose lupron dose to ensure my follicles didn't grow too fast. This also allowed for lower doses of Gonal-F and Menopur. We were hoping for 8 eggs but only got 4. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
All of the nurses at Shady Grove are fantastic. Shawn has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
Describe your experience with Shady Grove Fertility.
Shady Grove is massive and I worried I'd be just a number with them. It's not the case. The entire staff is compassionate, helpful and caring. I also believe their size allows them to be cutting edge and have vast experience and expertise. Nothing seems to surprise them - probably because they see it all. I also love that they have a Wellness Center onsite with acupuncture! I participate in the Shared Risk program which gives me peace of mind. It's a wonderful option and is not something I've seen available at many other places. An exception to my high praise is the billing department. To be clear, I don't mean the financial counselors - April Jackson was wonderful. The billing department is unresponsive and challenging to work with. I had a really bad experience with them working with my insurance that caused me a lot of added heartache I didn't need. I mentioned this to my nurse, Shawn, and financial counselor, April, and they helped me escalate it to a senior person on the team to help get resolution.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
The majority of my first IVF cycle (actual procedure) was covered by my insurance. Dr. O'Brien did a lot to help ensure I was able to maximize that. Now I am doing Shared Risk which is EXPENSIVE - but it's worth it for the peace of mind. If you qualify, it's a great option if there's a likelihood that you'll have to do multiple retrievals and transfers.
10
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
8
NPS
10
Age 38
1 IVF
Donor Sperm
European
Income $100K - $199K
Teacher
1st of 2 Docs
3 IUI With Other Docs
LGBTQ
Neutral
Strongly Recommends
Successful
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Our nurse Toni made our experience [at Shady Grove Fertility] exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant!...We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500...The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
How was your experience with Jason Bromer at Shady Grove Fertility?
We switched to SGF after a not so great experience with another clinic in Pittsburgh. We had heard so many wonderful things about Shady Grove and were so excited and full of hope to start treatment with them. Dr. Bromer is friendly, positive, and honest, but also to the point which we appreciated. He took his time with us at our initial in person consult. Prior to this, wewere even given a free of charge phone consult before scheduling our first office consultation since we lived 2 hours away from the clinic. Both times he was very knowledgeable, kind and answered our questions about treatment, PGS testing, ICSI, and medication protocols.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
If you are a self-pay patient as we were, don’t be afraid to ask questions about the financial options offered. You will meet with a financial advisor at SGF as well, and she is awesome. But we went with the “shared risk” plan and probably could have gone with the “multi cycle” plan to save some $. Hindsight is 20/20, but be sure to ask questions about chances of success based on your particular situation or diagnosis before making that big decision!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was treated with a high responder antagonist protocol. I believe the reason for this was that I don’t have any diagnosed fertility issues (although I *may* have some underlying problems, read below) and Dr. Bromer was confident that he could retrieve eggs. I am in a same sex marriage, which was the primary reason my wife and I chose IVF to start a family. However, I also have a substantially sized endometrioma on my right ovary which was likely getting in the way of IUI success and most likely points to endometriosis elsewhere, although I’ve never had the lap surgery done. As far as the treatment plan goes, I was on birth control for 18 days prior to starting 150 IUs of Follistim/Gonal F daily (after my first follicle check this was increased to 175 daily) and 75 IU Menapur, daily. I started Ganirelix 1x per day once follicles were &gt;14mm. Triggered with Lupron. The results were: 16 eggs retrieved, 15 mature, 13 fertilized and 8 made it to 5 day blastocysts. Of those 8, 6 were PGS normal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
Our nurse Toni made our experience exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant! She was extremely organized, prompt, friendly, and positive. She made sure to call at a time that my wife and I would be available. She never treated us like a number even though I’m sure she was extremely busy. She always took her time when speaking to us and made sure to answer all of our questions...and we had a lot of questions! Shady Grove Frederick was a wonderful experience and the main reason was because of Toni and the staff there. We always felt like we were in good hands when we were there.
Describe your experience with Shady Grove Fertility.
Shady Grove Frederick is one of their smaller office in my opinion, so we always felt like we were getting individualized attention. We always saw the same friendly faces at each appointment which took a lot of the anxiety away. The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Our treatment was not covered at all under insurance. We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500. We became pregnant on the first try, after 1 retrieval and 1 transfer, so we overpaid! BUT, we probably wouldn’t have changed our decision. Hindsight is 20/20, but I think we would have gone with the shared risk plan ultimately for peace of mind and not knowing if we would have failed transfers or not. To help compare the other plans available...1 cycle at SGF is $10,500. With PGS it’s 14,000. The “multi cycle” plan allows for 2 stimulated cycles with unlimited frozen embryo transfers for $18,500 or $23,500 with PGS.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Shady Grove Fertility in general has a strong stance on only transferring 1 embryo in most circumstances. Personally, we were totally on board with this.
8
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
Anovulation
Male Factor
Recurrent Pregnancy Loss
Other
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Don’t wait too long because his [Dr. Eric Levens] appointments fill up fast...When the second transfer ended in another m/c, he suggested uterine septum removal before doing next transfer. This resulted in successful pregnancy. He made sure to do a extra ultrasound because initial HR was low. At this time he was realistic with us and therefore, we knew our chances. Thankfully it was successful and next an revealed higher HR...
When we had issues with our nurse [at Shady Grove] almost making a medication error and us calling to voice our concerns about her sloppiness with our care to office manger, he [Dr. Eric Levens] was the one who called us instead. He immediately switched our nurse and again made us feel at ease...their financial department is one of their worst departments. They are very wishy washy and not clear as to what you need to pay and what your paying for. We actually overpaid by a couple thousand and had to be reimbursed but I had to fight to get them to send the check and finally had to speak to financial manager. The coordinator I was assigned was terrible and I felt like I was constantly fighting to get in contact with her. When I did, I felt like she didn’t know what she was talking about and certainly wasn’t making things very clear.
How was your experience with Eric Levens at Shady Grove Fertility?
He is very good at explaining the process, the good, bad, and ugly. He makes sure you leave his office understanding everything. Several times he called us himself after hours to check in on us whether it was after our retrieval, when I got OHSS, and after each of our losses. He is hard to schedule with because he is sought after which makes booking difficult but when you are able to see him, the wait is worth it.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Schedule now. Don’t wait too long because his appointments fill up fast.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He would call us on his way home from work. He explained everything in detail. When we had issues with our nurse almost making a medication error and us calling to voice our concerns about her sloppiness with our care to office manger, he was the one who called us instead. He immediately switched our nurse and again made us feel at ease. He was realistic with us and very thorough. He was personable and genuinely upset along with us when we list two out our first pregnancies.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Lupron Antagonist Protocol. I produced 30 eggs. We did ICSI due to make factor. He suggested a frozen transfer due to me showing signs of OHSS, and my medical history. When the second transfer ended in another m/c, he suggested uterine septum removal before doing next transfer. This resulted in successful pregnancy. He made sure to do a extra ultrasound because initial HR was low. At this time he was realistic with us and therefore, we knew our chances. Thankfully it was successful and next an revealed higher HR.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle Kelly)
To be honest she was disorganized from the start. She was very disconnected from the process and took forever to return our calls. At first, she was attentive to emailing but in reality she would read it seems the first paragraph of my email and then fail to answer the rest—so I would find myself having to email her several times to get answers to original email. The final straw was when she got the doses wrong for one of our transfer medications and almost compromised my lining being thick enough for our third transfer. I’m a nurse so I caught it. But we switched nurses after that to Mary. And she was a breath of fresh air.
Describe your experience with Shady Grove Fertility.
Their front desk is sometimes clueless and it at times takes several times to get through. However, their after hours line is very responsive. I would keep on top of your financial responsibility because we had to advocate a lot for ourselves to be reimbursed and make sure we were really paying what we were supposed to. Otherwise the clinic is good. They do have a rule to not bring your kids in which we LOVESD because who wants to see a persons child that you can’t seem to have yourself in a place where your paying thousands to have a kid? Just loves that they were sensitive toward that. It’s also renovated and clean. I’m not sure if it’s up and functioning yet but when we left they were building a procedural suite next door for retrieval’s, transfers, etc. which was much more convenient than going to their facility in Rockville. It was working to get accredited by insurance companies first at the time so we couldn’t use it. But still pretty neat! Also parking is terrible. They have one parking garage that services 4 office buildings. So arrive early to make sure you get a spot on time.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We were lucky. Our treatment was covered partially by insurance. So our max OOP was $3500. However, their financial department is one of their worst departments. They are very wishy washy and not clear as to what you need to pay and what your paying for. We actually overpaid by a couple thousand and had to be reimbursed but I had to fight to get them to send the check and finally had to speak to financial manager. The coordinator I was assigned was terrible and I felt like I was constantly fighting to get in contact with her. When I did, I felt like she didn’t know what she was talking about and certainly wasn’t making things very clear.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He actually works with NIH to prevent cases of negligence where fertility doctors are allowing transfers of 3 embryos (for example) and having sextuplets. He is advocate for only transferring one (based off our personal history) because we already had high risk factors for pregnancy.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
This all had to do with our first nurse Danielle Kelly. She lost paperwork, ordered wrong doses of medications and sent wrong prescription to pharmacy (that we had done legwork to find I must note because medication was special script), she also seemed to always be out of office. This all contributed to mistakes that were made. I don’t think it was the other staffs fault.
10
Doctor
Eric Levens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Fairfax
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 29
2 IUI
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Chang] was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby...He will answer everything thoughtfully.
I never had anything but a kind interaction with everyone who worked there [Shady Grove Fertility-Rockville] and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time)...She [nurse] was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was a great doctor to have for pcos and male factor infertility. He gave us both things to work on for about six months before retesting my husbands semen to see if we could improve our odds without further treatment. When that wasn’t the case, we moved forward with IUI and ultimately IVF when it became clear that we needed to do ICSI. He was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Ask a lot of questions at your consultations and appointments. He will answer everything thoughtfully.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very matter of fact about treatment and odds but was a kind person which is exactly what I was looking for. I wanted information that was not sugarcoated.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Clomid for one IUI cycle (adding extra days of Clomid for further follicle development) with ovidrel trigger (negative pregnancy test) , Letrozole for one IUI with ovidrel trigger (negative pregnancy test- male factor), IVF cycle with menopur, final-f, endometrin and a lupron trigger. 20 eggs retrieved, 16 mature, 9 fertilized, 2 made it to blast. 1 fresh embryo transfer resulting in live birth, 1 embryo frozen.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
When we met our nurse, Dew, I have to say that we were underwhelmed. She was very matter of fact without, it seemed, much emotion or compassion. However, I am so glad we gave her a chance because she ended up being a great advocate for us. She was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for. Dew really made this journey easy for us and I hope she is able to do the same for many more people hoping to conceive.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility knows what it is doing. I am sure they churn out patient after patient every day. To some people this may make you feel like you’re just a number to them but for me it was a comfort because it meant they knew what they were doing. I never had anything but a kind interaction with everyone who worked there and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time).
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We are very lucky to have good insurance so our coverage was excellent. We mostly paid copays and for some of our medications. Many of the tests were not considered “fertility” and fell under regular insurance coverage so they didn’t eat into our fertility coverage.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He strongly suggested single embryo transfer due to risk to mother and child with a multiple pregnancy, no added odds of getting pregnant if you transfer multiple and also due to our non-advances ages.
10
Doctor
Frank Chang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 42
1 IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Teacher
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bromer was an outstanding caregiver...was very clear that our chances with our own eggs might be low, given our age, history, and diagnosis. Every step of the way, he was trying to save us time, money, and heartache. In all his communications, he was warm, compassionate, and candid...listened carefully to all our questions and concerns...We eventually conceived using our own eggs (at age 42) in an IVF cycle with Dr. Bromer.
I found it comforting to be at such a large clinic [Shady Grove Fertility]. There’s never a lapse in care with such a big practice. Also—not all SGFC doctors are created equal! If you’re not thrilled with the first provider you see, you can switch...All the nurses at the Frederick office were amazing, but Toni was just outstanding. Kind, funny, encouraging, and sensitive...
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer was very clear that our chances with our own eggs might be low, given our age, history, and diagnosis. Every step of the way, he was trying to save us time, money, and heartache. In all his communications, he was warm, compassionate, and candid. He incorporated our wishes into his own treatment recommendations, and listened carefully to all our questions and concerns. We eventually conceived using our own eggs (at age 42) in an IVF cycle with Dr. Bromer. We will be forever grateful to him for his guidance, treatment plan, and advice.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
You can totally trust his guidance—he is up-to-date on all the most current research, and he truly cares about his patients.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer was an outstanding caregiver. He was candid about our chances, but willing to listen to our wishes and guide our care accordingly.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was 42.5 when my cycle occurred. Dr. Bromer used a standard IVF antagonist protocol with bcp priming for us. He also recommended ICSI due to the age of my eggs (we had avoided ICSI in a prior cycle because we had no MFI issues). Dr. Bromer also recommended a freeze all cycle, given my response in a previous cycle. He was also receptive and encouraging when it came to my own reading on supplements; with his approval, I took melatonin, myo inositol, ubiquinol, fish oil, and MTHFR prenatal vitamins. We did not use PGS. We had three 5AA embryos and one 5AB embryo to freeze. We transferred one embryo, which resulted in the birth of our first child at 43.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni Benjamin )
All the nurses at the Frederick office were amazing, but Toni was just outstanding. Kind, funny, encouraging, and sensitive—we just adored her.
Describe your experience with Shady Grove Fertility.
I found it comforting to be at such a large clinic. There’s never a lapse in care with such a big practice. Also—not all SGFC doctors are created equal! If you’re not thrilled with the first provider you see, you can switch.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was the one with the strongest preference for eSET, given what I had read about the risks of multiple transfers. Dr. Bromer was in agreement with our preference, and did not urge us to transfer more than one embryo, despite our age.
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
9
Age 37 - 38
2 IVF
Male Factor
Tubal Blockage
Black or African-American
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician...she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
I truly enjoy my [Shady Grove Fertility] office location. I have experienced compassionate and kind people...[nurse] Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible...For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason is accessible. While most of my treatment I communicated with my nurse, I could always be in touch with her if needed. I feel she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Trust her, and ask questions if you need more for your own understanding. She is patient and will make sure you walk away knowing what the plan is and that you understand it as much as you want to.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
1st cycle was an antagonist protocol using birth control start, Menopur, Gonal F, Ganirelix and Lupron trigger (I do not recall the dosage). I had a high AF count and we wanted to prevent OHSS, and she felt I would be a good responder. I stimmed for 8 days, triggered on the 9th. We retrieved 21 eggs, 13 mature, 4 fertilized, 2 made to it to blast and 1 was euploid. That transfer resulted in a chemical pregnancy. For the 2nd round we made a change to improve our fertilization rate, we switched to a Lupron stop protocol. The goal was to produce better quality eggs to increase fertilization. I used Lupron for 9 days once I had a positive ovulation test, then I stimmed for 8 days triggering on the 9th using Menopur, Gonal F and a HCG trigger. We retrieved 19 eggs, 13 mature, 12 fertilized, 10 made it to blast, 7 euploid, 1 transferred resulted in a miscarriage. This last round is still being monitored for my HCG levels to drop and we will discuss next steps. I between round 1 & 2 retrieval I had a mock transfer which discovered a polyp, and between round 2 retrieval and transfer I had one hysteroscopy to remove the polyp and endometritis was discovered as well as low visibility of my right tube. I had a course of antibiotics for 2 weeks to rid the inflammation, followed by an endometrial biopsy which showed improvement but endometritis still present. At that time I opted for an additional hysteroscopy for a repeat biopsy and to look at the right tube. The biopsy showed the endometritis cleared, and the right tube entrance had scar tissue that was cleared.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Joan Skovron)
Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible.
Describe your experience with Shady Grove Fertility.
I truly enjoy my office location. I have experienced compassionate and kind people. For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
Most of my treatment was covered by insurance, outside of pgt-a testing, and embryo freezing cost.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My doctor recommended the transfer of a single embryo. We were informed as to the reasoning and stats behind that recommendation.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Conflicting information from a financial counselor regarding my insurance benefits. I had called my insurance and was ensured that a particular analysis for my husband was covered by insurance. I was told by the clinic it was not, this was not correct as my plan was different than the traditional plan they had seen which did not cover the analysis in question.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 37 - 38
Donor Sperm
Diminished Ovarian Reserve
Tubal Blockage
European
Income $50K - $99K
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bromer understands there’s more to infertility and every patient is different. He sees me as a person, not just lab numbers, and treats me with care and respect...He seems to understand how challenging and stressful this is, so he presents all the information up front and made me aware of all my options and the chances of it working realistically. No false hope, but he’s kind about it, and willing to work with the patient
The entire staff at SGF is beyond kind. They all understand this is an emotional and stressful situation and they make me feel valued and respected. They’ve listened to fears and concerns with patience. They’re exceptional to me...If you’re within a driving distance of a few hours, it’s worth using them. Compared to other clinics and doctors I’ve seem, SGF’s approach seems to be treating an individual compared with treating a “diagnosis.”
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer looked over my entire medical history, not just the lab numbers. Fertility science is constantly changing and he seems understanding of that, whereas other doctors I’ve had historically are inflexible. Dr. Bromer is honest and direct while being caring. He seems to understand how challenging and stressful this is, so he presents all the information up front and made me aware of all my options and the chances of it working realistically. No false hope, but he’s kind about it, and willing to work with the patient. I have the utmost respect for him.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
See him. You won’t regret it.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer understands there’s more to infertility and every patient is different. He sees me as a person, not just lab numbers, and treats me with care and respect.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I will be using an IVF cycle with a sperm donor. The amount and types of medications will be closely monitored dependent on my body’s response to them.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jamie)
The entire staff at SGF is beyond kind. They all understand this is an emotional and stressful situation and they make me feel valued and respected. They’ve listened to fears and concerns with patience. They’re exceptional to me.
Describe your experience with Shady Grove Fertility.
Previously my only complaint would’ve been access to Shady Grove clinics, but as they’re spreading and opening new locations, it’s no longer a concern. If you’re within a driving distance of a few hours, it’s worth using them. Compared to other clinics and doctors I’ve seem, SGF’s approach seems to be treating an individual compared with treating a “diagnosis.” A friend recommended them to me after bad experiences at other clinics and I’m so grateful she did.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
There are several treatment options with different costs associated, including shared responsibility, income based discounts, and the one I used- military discounts.
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
9
Age 40 - 41
3 IUI
1 IVF
Unexplained
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
The kindest thing that Dr. Swelstad did was give me a call the day before the FET. I was unable to pick up his call, but he left a voicemail and upon listening to his message, I felt more at ease with the procedure the following day. I really appreciated the couple of minutes that he took out of his day to reach out...Although the IUIs were unsuccessful, Dr. Swelstad's guidance and medication adjustments were welcomed
Generally, my experience at [SGF] Fair Oaks has been a good one. My favorite person (other than Dr. Swelstad) at the Fair Oaks office was Tiffany who (a majority of the time) drew my blood. She is so lovely and nice. I always enjoyed by short interactions with her. The front staff is nice enough. Sometimes the mornings are very busy (most of my appointments) but there is that 1-2 times where I was the only person in the wait room.
How was your experience with Brad Swelstad at Shady Grove Fertility?
I wish that I could have had more face-to-face interactions with Dr. Swelstad but I understand that at a large clinic such as SGF, that's not always possible. In the two times that Dr. Swelstad completed my ultrasound (during two IUI rounds) he always made me feel at ease and made me feel like he knew who I was based on our virtual meetings. Dr. Swelstad is direct and considerate. He added dashes of humor to our interactions and I liked that about our conversations. Although the IUIs were unsuccessful, Dr. Swelstad's guidance and medication adjustments were welcomed. My husband and I have been very happy with our relationship with Dr. Swelstad. We are at the beginning of an active pregnancy journey and we hope to be able to share happy news with Dr. Swelstad by the end of this year!
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
Don't be afraid to ask Dr. Swelstad questions. He might not give you warm, fuzzy responses, but he is honest and clear.
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
The kindest thing that Dr. Swelstad did was give me a call the day before the FET. I was unable to pick up his call, but he left a voicemail and upon listening to his message, I felt more at ease with the procedure the following day. I really appreciated the couple of minutes that he took out of his day to reach out.
Describe your experience with Shady Grove Fertility.
Although I am reviewing the Fair Oaks clinic, I also went to the Fairfax location and the SGF location in Rockville. Generally, my experience at Fair Oaks has been a good one. My favorite person (other than Dr. Swelstad) at the Fair Oaks office was Tiffany who (a majority of the time) drew my blood. She is so lovely and nice. I always enjoyed by short interactions with her. The front staff is nice enough. Sometimes the mornings are very busy (most of my appointments) but there is that 1-2 times where I was the only person in the wait room.
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
My insurance is pretty terrific (thank goodness!), so our only costs were the PGTA testing and freezing our embryos. I also had a co-pay for the meds, but that wasn't bad.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
9
Doctor
Brad Swelstad
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Fair Oaks
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
10
Age 32 - 35
1 IVF
Male Factor
PCOS
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Esposito] was extremely compassionate. Very willing to take the time to talk to me about all of my concerns. Allowed me to ask questions and didn’t make me feel stupid for any of the questions I asked...For my egg retrieval I was on menopeur, and gonal F. It yielded 15 eggs, 11 fertilized and 4 made it to day 5/6 with 2 testing genetically normal through PGT-A testing. For my first transfer I was on estrogen and 5 days of PIO prior to the transfer. For my second transfer, after an ERA cycle adjustments were made to my protocol.
My nurse [at Shady Grove Fertility] was always willing to answer my questions. She was available by both phone and the portal. She made sure I understood everything completely and would review multiple times to make sure I understood...At times the office was difficult to get ahold of by phone. The front desk staff at times was not very welcoming. As a whole the clinic is very organized and extremely responsive. I would want a new patient to know that it’s ok to be persistent. That you must advocate for yourself not only with your doctor and clinical care team but at times with the front desk staff in regards to scheduling appointments.
How was your experience with Melissa Esposito at Shady Grove Fertility?
There was never a time where I didn’t feel heard or seen as a patient. Dr. Esposito was always understanding of my concerns and hesitations. She took the time to explain to me anything I had Questions about. After learning my son was born 14 weeks prematurely she made sure to check in to see how he was doing and has continued to check in on him. She truly cares about her patients and wants them to be successful in their treatment.
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility?
Go in with an open mind. Be open to hearing your options and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility?
She was extremely compassionate. Very willing to take the time to talk to me about all of my concerns. Allowed me to ask questions and didn’t make me feel stupid for any of the questions I asked
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility and their degree of success.
For my egg retrieval I was on menopeur, and gonal F. It yielded 15 eggs, 11 fertilized and 4 made it to day 5/6 with 2 testing genetically normal through PGT-A testing. For my first transfer I was on estrogen and 5 days of PIO prior to the transfer. For my second transfer, after an ERA cycle adjustments were made to my protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jessica Klock)
My nurse was always willing to answer my questions. She was available by both phone and the portal. She made sure I understood everything completely and would review multiple times to make sure I understood.
Describe your experience with Shady Grove Fertility.
At times the office was difficult to get ahold of by phone. The front desk staff at times was not very welcoming. As a whole the clinic is very organized and extremely responsive. I would want a new patient to know that it’s ok to be persistent. That you must advocate for yourself not only with your doctor and clinical care team but at times with the front desk staff in regards to scheduling appointments.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring appointments were always scheduled for the morning, I never felt like just a number. I always felt like my time was valued and respected.
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility.
Roughly $30,000 including costs of medication
10
Doctor
Melissa Esposito
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Columbia
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
10
Age 38
1 Fertility Medications
Endometriosis
Tubal Blockage
Black or African-American
Income $50K - $99K
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrea Reh] made it clear that she may or may not be the doc to perform some procedures based on the day and timing of the cycle...She made recommendations but also allowed me to make my own informed decision. Due to having endometriosis and one blocked tube IVF is the preferred treatment...Following initial ultrasound she reported to her staff that I would have to take birth control for one month prior to proceeding. I just started Clomid cycle with Gonal f injection
Weakness [at Shady Grove Fertility]: financial services are helpful. I do not like that I don't receive an itemized bill of what I am actually spending money on SPECIFICALLY...Overall the entire SGF team at all locations work together for treatment...Staff are all phenomenal. Kind, personable, helpful. One nurse shared her own SGF story with me (she was a patient before becoming and employee)...It was explained that single embryo is preferred. I am not at this stage yet so we will see what happens in the future
How was your experience with Andrea Reh at Shady Grove Fertility?
At this time I have only met with Dr. Reh once for my consultation. She made recommendations but also allowed me to make my own informed decision. Due to having endometriosis and one blocked tube IVF is the preferred treatment. My insurance does not cover IVF so I decided to begin with IUI for a few cycles. Dr. Reh moved forward with my desired treatment. Following initial ultrasound she reported to her staff that I would have to take birth control for one month prior to proceeding. I just started Clomid cycle with Gonal f injection
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Have all documents in order to present to her so that she can review them with you in the room. If she has questions she can ask. Make notes of your questions and ask them at the end...once she is finished talking
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was thorough and very matter of fact which is a quality I like. She presents as a little rehearsed in effort to ensure she gets all pertinent information out prior to allowing questions to be asked. My suggestion with her would be to take notes as she speaks and at the end seek clarification on details. She is open about the structure of SGF in that you will not likely meet with her after the consultation but she and her team are involved in monitoring the process closely. Dr Reh also made it clear that she may or may not be the doc to perform some procedures based on the day and timing of the cycle. Overall the entire SGF team at all locations work together for treatment
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Initial ultrasound, one month of birth control, Clomid (5 days) and Gonal f injection plus trigger shot, IUI. I am currently still taking the Clomid
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Caitlin Herbert)
Staff are all phenomenal. Kind, personable, helpful. One nurse shared her own SGF story with me (she was a patient before becoming and employee).
Describe your experience with Shady Grove Fertility.
I appreciate them for remaining open during COVID 19 madness. They have taken measures to reduce number of people in clinic during monitoring hours. Weakness: financial services are helpful. I do not like that I don't receive an itemized bill of what I am actually spending money on SPECIFICALLY.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Kaiser insurance: thus far $377 for Rx, $450 for IUI, $30 office visit
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
It was explained that single embryo is preferred. I am not at this stage yet so we will see what happens in the future
9
Doctor
Andrea Reh
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
9
Age 40 - 41
1 IVF
Black or African-American
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Levens] knowledge and competence is without question. ... Because he was not available without an appointment, it was difficult to speak with him about questions or concerns. This was frustrating because it was my first cycle. He is thorough and compassionate if the news is not as hoped as was our case. He has adjusted treatment based on our specific results and explained the next steps.
The clinic [Shady Grove Fertility] overall is doing a great job however we noticed a lack of consistency in result reporting in dealing with the nursing staff. My nurse would call and not give the details of my monitoring appt or test results unless I asked specifics while others nurses would give me the results without prompting. After talking with my doc the day I was scheduled to trigger another nurse was trying to get us to buy more meds! She had not looked at my chart really and we could tell she had no idea but it did cause some confusion that day.
How was your experience with Eric Levens at Shady Grove Fertility?
His knowledge and competence is without question. As a doctor myself, I had to remind him that I wanted to know every detail without the sugarcoating or layman's optimism. Because he was not available without an appointment, it was difficult to speak with him about questions or concerns. This was frustrating because it was my first cycle. He is thorough and compassionate if the news is not as hoped as was our case. He has adjusted treatment based on our specific results and explained the next steps.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Patients have all different backgrounds and those who want to know more detail should be treated accordingly within reason.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
It was at times difficult to speak directly with him, however, I understand that he is extremely busy as the medical director of the clinic. When I did leave questions, he definitely would call back with an answer within a day or two. He was well versed with my record when we did talk.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Based on AMH, FSH, it was determined that my ovarian reserve was more than adequate and similar to someone approximately 5-6 yrs younger however quality was still unknown. The protocol was about 15 days and began with gonal f 150iu and 75iu of menopur. The menopur was increased up to 225 in the last week. I took doses of Cetrotide and used Leuprolide as the trigger. 17 eggs were retrieved, 13 of which were mature. 9 embryos were fertilized with 2 making it to day 6. Embryo testing of the 2 showed chromosome 21 trisomy and chromosome 21 monosomy. My husband and I were sent out for karyotype testing and awaiting results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Courtney Schmidt)
She was very responsive and willing to go the extra mile if needed. She was always accessible which was a plus considering that I could not always reach my doc. She would pass along any message or question so that I could get an answer quickly.
Describe your experience with Shady Grove Fertility.
The clinic overall is doing a great job however we noticed a lack of consistency in result reporting in dealing with the nursing staff. My nurse would call and not give the details of my monitoring appt or test results unless I asked specifics while others nurses would give me the results without prompting. After talking with my doc the day I was scheduled to trigger another nurse was trying to get us to buy more meds! She had not looked at my chart really and we could tell she had no idea but it did cause some confusion that day.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We did a multicycle package with a military discount and paid additional 5k for blast genetic testing. Altogether the services were 18k without medication.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Given our age and no children, we will be transferring more than 1 blast if available.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Previous box discussed this conflict.
8
Doctor
Eric Levens
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Fairfax
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, 17 Eggs Frozen
NPS
10
NPS
10
Age 38 - 43
3 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nair is] Warm, honest, compassionate...She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient...was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team [at Shady Grove Fertility] gave me tips on how to find the most cost effective pharmacies to fill them...many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
How was your experience with Anitha Nair at Shady Grove Fertility?
Warm, honest, compassionate, and expert. I fully trust her advice and recommendations and feel like I could not have a better doctor for this journey. She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient. She is a Godsend.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
This is the doctor that you want to work with! She’s on your side and in your fight as much as you are.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr Nair is exactly what you want in a fertility doctor: open, honest, transparent, warm. She has an excellent bedside manner, and gently shares all data (good & not so good) so that you can make the best decisions. She also inquires and cares about your emotional health, not just your physical health. I cannot recommend her enough.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
During early processes for elective egg freezing at age 37, it became apparent that I had diminished ovarian reserves and might not have the outcome I wanted. Dr Nair delivered these facts gently and compassionately, and was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer young)
So caring and communicative! She was proactive and checked in on procedures I had with my general ob/gyn to see how I was recovering!
Describe your experience with Shady Grove Fertility.
Shady Grove’s many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team gave me tips on how to find the most cost effective pharmacies to fill them. The per cycle cost was hefty, yes, but I truly felt that I got what I paid for, from start to finish.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet!
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 32 - 33
1 IUI
Endometriosis
Black or African-American
Income $200K - $499K
Doctor
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Sunita Kulshrestha] has been very informative, comforting, and makes time for virtual consults or to answer questions over the phone during the COVDI-19 pandemic. She, and her team, have been amazing during this holding pattern in our lives and we are thankful for them...Everyone's treatment is specifically tailored to their needs so that the best outcome can be reached. There is no "one size fits all" approach with Dr. Kulshrestha.
All of the nursing staff at Shady Grove Fertility of Waldorf have been amazing. They are very knowledgeable if we have questions or concerns, and they're very responsive to phone calls and messages in the patient portal. Our care coordinator has been very clear about financial responsibilities associated with treatment and fee schedules... The clinic is very intimate, so it never feels like you're a number. We're usually the only couple being seen during our appointment time.
How was your experience with Sunita Kulshrestha (retired) at Shady Grove Fertility?
Dr. Kulshrestha is very warm, approachable, and friendly. She listens to patient concerns and is great at drawing diagrams to really drive information home. She has made this experience at lot less daunting.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha (retired) at Shady Grove Fertility?
Be patient. Everyone's treatment is specifically tailored to their needs so that the best outcome can be reached. There is no "one size fits all" approach with Dr. Kulshrestha.
During treatment, were you treated like a number or a human with Sunita Kulshrestha (retired) at Shady Grove Fertility?
Dr. Kulshrestha has always been very transparent and effervescent, from our very first consultation. I initially saw her in 2018 for an evaluation because of difficulty getting pregnant after 1 year of trying. A month after the initial consultation, I fell pregnant naturally. Unfortunately the pregnancy ended in miscarriage at 8 weeks. After rebounding from our loss, we decided to give fertility treatments another try in 2019. Our IUI was unsuccessful but it helped us better understand some of the barriers that were causing fertility issues. As we were beginning baseline reading for IVF in 2020 Dr. Kulshrestha found a cyst on my right ovary, fast forward to my MRI results-- I was diagnosed with Stage 4 Endmetriosis due to a 6.5 mm endometrioma on my right ovary. Now that I know for sure that I have severe endometriosis, I understand that IVF is our only option to start our family. Dr. Kulshrestha has been very informative, comforting, and makes time for virtual consults or to answer questions over the phone during the COVDI-19 pandemic. She, and her team, have been amazing during this holding pattern in our lives and we are thankful for them.
Describe the protocols Sunita Kulshrestha (retired) used in your cycles at Shady Grove Fertility and their degree of success.
Femara 2.5 mg, increased to 5 mg daily to help with follicle stimulation. Ovidrel (trigger shot) and IUI 48 hours later. Progesterone suppositories to maintain uterine lining. 2 week wait for blood draw pregnancy test. We attempted timed cycles prior to IUI #1.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Gladys Wilkins, MPA, PA-C)
All of the nursing staff at Shady Grove Fertility of Waldorf have been amazing. They are very knowledgeable if we have questions or concerns, and they're very responsive to phone calls and messages in the patient portal. Our care coordinator has been very clear about financial responsibilities associated with treatment and fee schedules.
Describe your experience with Shady Grove Fertility.
The clinic has excellent hours. Our work schedule allows us 1 week day off so we have managed to have our appointments on that day so that our patients won't have to be rescheduled. The clinic is very intimate, so it never feels like you're a number. We're usually the only couple being seen during our appointment time.
9
Doctor
Sunita Kulshrestha (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Waldorf
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
10
Age 36 - 38
4 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Durso] is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor. ... She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. ... Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email.
How was your experience with Nancy Durso at Shady Grove Fertility?
The only thing that may be considered a weakness to some is that Dr. Durso can be a bit socially awkward when it comes to small talk or casual conversation. She’s a great listener, though, if you like to chat. Regardless, when it’s time to talk treatment she really knows her stuff and gives you a clear plan and predicted outcomes, and we leave comfortable with every appointment we have with her.
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Be open and honest with her. She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Dr. Durso was very kind from our initial consultation and actively listened to what brought us to her for treatment. When I cried during the consult she simply paused, pushed a box of tissue to me and allowed me to get it out. Once I was done crying she asked if I was ready to continue. That was very kind and I did not feel judged. She is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor.
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
Because of my PCOS we had to use Provera to jumpstart the first treatment, as well as Letrazole tablets because previous attempts with Clomid (at my former OBGYN) failed. We did 4 IUIs using Gonal-F and triggering with Ovidrel. I was also placed on progesterone suppositories and Estrace, both taken vaginally. None resulted in pregnancy but male factor infertility was revealed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea Williams)
Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email. Responses are always very timely. And if you’re a hugger, she gives good ones. We also meet with Nurse Rosie for most of our appointments and I can’t say enough good things about her either. She’s an excellent listener, very thorough with the scans and walks you through what she’s seeing. She is gentle with “Wanda” and makes the entire visit somehow not seem overly intrusive. Nurse Andrea and Nurse Rosie make you feel more like family...not a number.
Describe your experience with Shady Grove Fertility.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We have not yet undergone our first IVF round but I did ask if we would be able to transfer two embryos. Dr. Durso highly recommends only transferring one because it will ultimately be safer for mom and baby.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
9
Doctor
Nancy Durso
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Fredericksburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 30 - 31
4 IUI
Anovulation
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
7
NPS
10
Age 37 - 39
3 IVF
Male Factor
Poor Egg Quality
Black or African-American
Income $200K - $499K
Lawyer
2nd of 2 Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Reh is very professional and sensitive to how emotionally fraught infertility treatment can be. She always treated us and our decisions with respect...I also appreciate that from the beginning she emphasized that my behavior or diet or supplement regimen was not contributing to my infertility. I was confident that she was trying the treatment that had the highest odds of success.
I think the [SGF] clinic’s strength is the shared risk program and the convenience of early morning monitoring which minimizes the interruption to your professional life. The biggest weakness would be the minimal contact with your doctor during the treatment cycle and discouraging of direct correspondence with your doctor...eSET is preferred but two embryos transferred due to multiple failed cycles.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh is very professional and sensitive to how emotionally fraught infertility treatment can be. She always treated us and our decisions with respect. She was understanding when we initially sought treatment at another clinic for financial reasons and also understood that finances affected other decisions like opting out of PGT-A testing. I also appreciate that from the beginning she emphasized that my behavior or diet or supplement regimen was not contributing to my infertility. I was confident that she was trying the treatment that had the highest odds of success.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Don’t expect to be able to reach her directly. I have heard that other doctors in the practice are more accessible. She would call to give important results but otherwise all communication is through her nurse.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
I appreciate that she expressed sincere sympathy with my failed cycles and I never felt like she forgot my treatment history when we spoke. Her tone always reflected the reality of the situation - that she was trying different protocols in hopes that it would make a difference but that I was a unique case that didn’t fit basic expected outcomes.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Lupron stop protocol yielded 1 abnormal embryo, antagonist with estrogen patch protocol yielded 1 embryo and miscarriage, micro lupron flare yielded 2 embryos and miscarriage. The goal with each was to increase my low number of mature eggs but changes in protocol did not yield a different outcome, despite trying different trigger times/types.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley)
Ashley was very responsive on the portal which I really appreciated. I was often at work where I had little privacy so I appreciated that I could discreetly get the information I needed in a timely way. I always felt like she was in my corner.
Describe your experience with Shady Grove Fertility.
I think the clinic’s strength is the shared risk program and the convenience of early morning monitoring which minimizes the interruption to your professional life. The biggest weakness would be the minimal contact with your doctor during the treatment cycle and discouraging of direct correspondence with your doctor.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
22,500 for shared risk plus cost of medication
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
eSET is preferred but two embryos transferred due to multiple failed cycles.
7
Doctor
Andrea Reh
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
9
Age 34 - 36
6 IUI
Donor Sperm
Tubal Blockage
Black or African-American
Income $50K - $99K
Lawyer
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Doyle is the kind of doctor that feels like family. He cares about you and your well-being. He is very interested in achieving a healthy pregnancy while keeping you healthy as well...[he] takes the time to call me personally on occasions that require more detailed information or when he may feel I may need some more support. He checks in and he cares about not just the physical but the emotional affect of this process
[Our Shady Grove Fertility] Nurse is compassionate and kind. She has a hard job. She has to deliver results and then tell us the next steps at a very sensitive time. She is attentive and keeps in contact. She is helpful in every way...The clinic environment is welcoming, clean and feels safe. There is a very peaceful and calming energy in the clinic...
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is the kind of doctor that feels like family. He cares about you and your well-being. He is very interested in achieving a healthy pregnancy while keeping you healthy as well. He is upfront and honest. Dr. Doyle is gentle and understanding how difficult this process can be. He is very attentive. I have had to have multiple surgeries but I have always felt safe because of Dr. Doyle. I trust him with my body and my future family.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Be honest with Dr. Doyle. He will listen to you and understand. He will create a plan that will be in your best interest. If you need to talk to him, call him. He may not be available at the time but he WILL call you back...even if it is late at night. He is committed.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle takes the time to call me personally on occasions that require more detailed information or when he may feel I may need some more support. He checks in and he cares about not just the physical but the emotional affect of this process. I have walked into the office feeling really sad about not testing positive and he took the time to speak with me, even on a very busy day. He is kind and caring. He is attentive and he makes me feel that he really wants me to have a positive outcome.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
I had a surgery to unblock one of my tubes. I have been on clomid, injections and the trigger shot. I then had 6 IUIs thus far with donor sperm.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alexa)
Nurse Alexa is compassionate and kind. She has a hard job. She has to deliver results and then tell us the next steps at a very sensitive time. She is attentive and keeps in contact. She is helpful in every way.
Describe your experience with Shady Grove Fertility.
The clinic environment is welcoming, clean and feels safe. There is a very peaceful and calming energy in the clinic. They are helpful and kind. They always work to fit you in on 'surprise' appointment needs.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
IUI is a few thousand and IVF is about 10 thousand.
9
Doctor
Joseph Doyle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 40 - 41
1 IUI
Donor Sperm
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free...I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI...I had one IUI that didn't take...I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing...[he] immediately set a new protocol in action to determine the best course of action for my changed goals
I am a single mother by choice. this is an important detail because I felt accepted at my clinic [Shady Grove Fertility] and did not feel any judgement about my choices...I think the online portal can be a bit frustrating to navigate...I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free. I felt like Dr. Widra cared about my well-being and truly wanted to help me reach my fertility goals. I communicate in a very matter-of-fact fashion, and Dr. Widra was able to take my fertility vision and put it into a medical protocol that made sense to me and was appropriate for me.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Just be yourself and be honest with your goals.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra always treated me with respect and kindness, and showed genuine interest in helping me achieve my fertility goals. Dr. Widra clearly understood my requests and communicated clearly and logically about my treatment protocol.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI, so that's what we did. I had one IUI that didn't take (not uncommon). I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing. Dr. Widra was very open to this and immediately set a new protocol in action to determine the best course of action for my changed goals.
Describe your experience with the nursing staff at Shady Grove Fertility.
I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed.
Describe your experience with Shady Grove Fertility.
I am a single mother by choice. this is an important detail because I felt accepted at my clinic and did not feel any judgement about my choices. I got linked up with a support group for other single mothers by choice, which has been super helpful and supportive. I think the online portal can be a bit frustrating to navigate. It's nice to talk to a human every now and again, so that is something that can be a bit of a pain, but not a big deal. Overall, I am happy with my clinic. I went to another clinic before this one, and the doctor I saw had unpleasant bedside manner, and I felt like I was being judged by her. So I was very pleased to find my current clinic, which basically had open arms towards me and my fertility goals.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My insurance covered a lot of it, so fortunately I haven't paid a whole lot. I've only gotten one IUI done thus far though, so my costs will increase as I have more fertility treatments.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
10
Doctor
Eric Widra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Unsuccessful
NPS
10
NPS
10
Age 39 - 44
1 IVF
1 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Professor
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Devine takes a very empathetic, yet straightforward, approach. We appreciate that she always takes the time to walk through the statistics and doesn't try to sugar coat them, yet she is also very sensitive to the needs and stresses that her patients are going through....we have truly appreciated how Dr. Devine never tires of our questions...Dr. Devine was with us through each step
In addition to the doctors and nurses, who are extremely competent and compassionate, SGF offers infertility workshops and support groups, which we have found to be very helpful in our journey...financial services department is likely overstretched and does not operate with quite the same responsiveness as the medical team...The nurses at Shady Grove now operate as a team.
How was your experience with Kate Devine at Shady Grove Fertility?
I have been a patient of Dr. Devine's for several years. First, in my late 30s I was diagnosed with an early stage breast cancer. I saw Dr. Devine to undergo a round of egg freezing before beginning a long-term medication to prevent a recurrence. I had a successful round of egg freezing at that time. Several years later I returned to Dr. Devine with my husband to thaw and inseminate the eggs. At the time of our consultation, Dr. Devine presented us with the most recent statistics on egg freezing and let us know that our prospects of a successful pregnancy with the frozen eggs were only just above 50%. Although this was disappointing news, we truly appreciated Dr. Devine's ability to be direct, honest, and clear about our chances, while remaining compassionate and cautiously optimistic. Unfortunately, this set of eggs did not result in viable embryos for transfer. My husband and I then decided to proceed with a new round of IVF. Again, Dr. Devine took the time to walk us through the statistics and provide us with guidance. Ultimately, this round of IVF did not result in embryos for transfer, but Dr. Devine was with us through each step. She took the time to personally call us as results were coming in about the growth of our embryos and discuss what this would mean for our future options. In particular, we have truly appreciated how Dr. Devine never tires of our questions (sometimes with both my husband and I on the phone line) and always takes the time to provide detailed answers. We had planned to continue to the next step in our fertility treatment with Dr. Devine until we were interrupted by the novel coronavirus pandemic.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
You should know that you are in extremely good and capable hands with Dr. Devine. She is not "selling" fertility treatment to you. She wants you to have the agency to make choices with her guidance. This means that she has a very science-based approach - meaning to say, she is personable and has a good sense of humor, etc. but she will ensure that you know the facts and chances you are dealing with, even if they are uncomfortable to hear. Given how much financial and emotional capital you are about to spend, that kind of no-nonsense honest approach is extremely important.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine takes a very empathetic, yet straightforward, approach. We appreciate that she always takes the time to walk through the statistics and doesn't try to sugar coat them, yet she is also very sensitive to the needs and stresses that her patients are going through.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
Femara, Gonal-F/Menopur, Cetrotide
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
The nurses at Shady Grove now operate as a team. Our care coordinators alternate between Kelsey, Toyin, and Candace. We have found each of them to be extremely competent and responsive. That said, their communication styles are somewhat different, but we have found that they operate seamlessly as a team.
Describe your experience with Shady Grove Fertility.
In addition to the doctors and nurses, who are extremely competent and compassionate, SGF offers infertility workshops and support groups, which we have found to be very helpful in our journey. The social worker who runs the K St. group is excellent. The financial services department is likely overstretched and does not operate with quite the same responsiveness as the medical team.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring appointments are pretty convenient. Although a time is set the day before with your nurse, I've found that earlier appointments require a lot less waiting then appointments in the later part of the morning.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
Costs at SGF are high. Unfortunately, we do not have any insurance coverage for fertility treatment so the expenses have been extraordinary.
10
Doctor
Kate Devine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 30 Eggs Frozen
NPS
10
NPS
9
Age 35 - 36
1 Egg Freezing
Black or African-American
Income $200K - $499K
Consultant
Strongly Recommends
Strongly Recommends
Successful
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment...She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Twice I wasn't informed of changes in my protocol [at Shady Grove Fertility] and needed to call the emergency line to know my dosage for that evening...Loved that it [monitoring] was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could...The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Understand that you will not be able to see the doctor every visit and that you are in good hands with the rest of the clinical staff.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was professional, caring, honest and direct. She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Started with standard Gonal 112 and started Menopur 1 vial on day 4 perhaps? Needed to dial back the gonal down to eventually I think 25-50. I triggered a day earlier than anticipated. We didn't want to hormones to outpace the growth of the follicles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
Jenn was great and communicated through the patient portal. I asked a lot of questions and she was always able to get back to me within a day or point me in the right direction for who would have my answers. She was friendly and professional.
Describe your experience with Shady Grove Fertility.
The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Loved that it was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$11,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
Initial lab work had the results sent to the clinic but didn't hear anything back to confirm is they were good or not. Wrote nurse in portal and said everything looks good, would have told you if it was otherwise. I thought regardless, I shouldn't have to ask if results were good. Twice I wasn't informed of changes in my protocol and needed to call the emergency line to know my dosage for that evening.
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5