Shady Grove Fertility

45 doctors work here

Rated 8.1
Strongly recommend: 58%Neutral: 23%Don't recommend: 18%8.1
58% strongly recommend
489 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.4
8.4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
45 doctors work here
NPS
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Emily Barnard
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 10%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
83% strongly recommend
41 Reviews
Rated 9.3
Strongly recommend: 83%Neutral: 10%Don't recommend: 7%9.3
Joseph Doyle
Shady Grove Fertility
71% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 71%Neutral: 28%Don't recommend: 1%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9
Shruti Malik
Shady Grove Fertility
75% strongly recommend
11 Reviews
Rated 9
Strongly recommend: 75%Neutral: 15%Don't recommend: 10%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Lauren Roth
Shady Grove Fertility
60% strongly recommend
8 Reviews
Rated 8.7
Strongly recommend: 60%Neutral: 40%8.7
Jason Bromer
Shady Grove Fertility
69% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.7
Kate Devine
Shady Grove Fertility
61% strongly recommend
15 Reviews
Rated 8.6
Strongly recommend: 61%Neutral: 36%Don't recommend: 3%8.6
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.4
Rebecca Chason
Shady Grove Fertility
71% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
67% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 67%Neutral: 7%Don't recommend: 26%8.3
Melissa Esposito
Shady Grove Fertility
74% strongly recommend
15 Reviews
Rated 8.3
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Andrea Reh
Shady Grove Fertility
70% strongly recommend
27 Reviews
Rated 8.2
Strongly recommend: 70%Neutral: 8%Don't recommend: 22%8.2
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 57%Neutral: 25%Don't recommend: 18%8.1
Barbara Osborn
Shady Grove Fertility
25% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 25%Neutral: 49%Don't recommend: 25%8
Stephanie Beall
Shady Grove Fertility
59% strongly recommend
10 Reviews
Rated 8
Strongly recommend: 59%Neutral: 31%Don't recommend: 9%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Anitha Nair
Shady Grove Fertility
68% strongly recommend
22 Reviews
Rated 7.8
Strongly recommend: 68%Neutral: 5%Don't recommend: 26%7.8
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Naveed Khan
Shady Grove Fertility
56% strongly recommend
9 Reviews
Rated 7.3
Strongly recommend: 56%Neutral: 18%Don't recommend: 25%7.3
Arthur Sagoskin
Shady Grove Fertility
34% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 34%Neutral: 33%Don't recommend: 33%6.9
Rachana Garde
Shady Grove Fertility
43% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 22%Don't recommend: 34%6.9
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
35% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 35%Neutral: 23%Don't recommend: 42%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Paulette Browne
Shady Grove Fertility
45% strongly recommend
6 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 24%Don't recommend: 32%6.6
Paul Shin
Shady Grove Fertility
26% strongly recommend
3 Reviews
Rated 6.5
Strongly recommend: 26%Neutral: 49%Don't recommend: 26%6.5
Lorna Timmreck
Shady Grove Fertility
41% strongly recommend
8 Reviews
Rated 6.5
Strongly recommend: 41%Neutral: 27%Don't recommend: 32%6.5
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Nancy Durso
Shady Grove Fertility
21% strongly recommend
9 Reviews
Rated 4.4
Strongly recommend: 21%Neutral: 11%Don't recommend: 68%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jaimin Shah
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Laura Zalles
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 41 more

This clinic has 21 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
Bel Air
201 Plumtree Road
Bel Air, MD 21015
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
Spring
2255 E Mossy Oaks Rd
Spring, TX 77389
Towson
901 Dulaney Valley Road
Towson, MD 21204
Waldorf
3010 Crain Highway
Waldorf, MD 20601
Washington DC
2021 K Street NW
Washington, DC 20006
Westminster
844 Washington Rd
Westminster, MD 21157
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
Show 19 more

291 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
10
Age 36 - 38
4 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Durso] is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor. ... She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. ... Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email.
How was your experience with Nancy Durso at Shady Grove Fertility?
The only thing that may be considered a weakness to some is that Dr. Durso can be a bit socially awkward when it comes to small talk or casual conversation. She’s a great listener, though, if you like to chat. Regardless, when it’s time to talk treatment she really knows her stuff and gives you a clear plan and predicted outcomes, and we leave comfortable with every appointment we have with her.
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Be open and honest with her. She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Dr. Durso was very kind from our initial consultation and actively listened to what brought us to her for treatment. When I cried during the consult she simply paused, pushed a box of tissue to me and allowed me to get it out. Once I was done crying she asked if I was ready to continue. That was very kind and I did not feel judged. She is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor.
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
Because of my PCOS we had to use Provera to jumpstart the first treatment, as well as Letrazole tablets because previous attempts with Clomid (at my former OBGYN) failed. We did 4 IUIs using Gonal-F and triggering with Ovidrel. I was also placed on progesterone suppositories and Estrace, both taken vaginally. None resulted in pregnancy but male factor infertility was revealed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea Williams)
Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email. Responses are always very timely. And if you’re a hugger, she gives good ones. We also meet with Nurse Rosie for most of our appointments and I can’t say enough good things about her either. She’s an excellent listener, very thorough with the scans and walks you through what she’s seeing. She is gentle with “Wanda” and makes the entire visit somehow not seem overly intrusive. Nurse Andrea and Nurse Rosie make you feel more like family...not a number.
Describe your experience with Shady Grove Fertility.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We have not yet undergone our first IVF round but I did ask if we would be able to transfer two embryos. Dr. Durso highly recommends only transferring one because it will ultimately be safer for mom and baby.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
9
Doctor
Nancy Durso
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Fredericksburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 30 - 31
4 IUI
Anovulation
Male Factor
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
7
NPS
10
Age 37 - 39
3 IVF
Male Factor
Poor Egg Quality
Black or African-American
Income $200K - $499K
Lawyer
2nd of 2 Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Reh is very professional and sensitive to how emotionally fraught infertility treatment can be. She always treated us and our decisions with respect...I also appreciate that from the beginning she emphasized that my behavior or diet or supplement regimen was not contributing to my infertility. I was confident that she was trying the treatment that had the highest odds of success.
I think the [SGF] clinic’s strength is the shared risk program and the convenience of early morning monitoring which minimizes the interruption to your professional life. The biggest weakness would be the minimal contact with your doctor during the treatment cycle and discouraging of direct correspondence with your doctor...eSET is preferred but two embryos transferred due to multiple failed cycles.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh is very professional and sensitive to how emotionally fraught infertility treatment can be. She always treated us and our decisions with respect. She was understanding when we initially sought treatment at another clinic for financial reasons and also understood that finances affected other decisions like opting out of PGT-A testing. I also appreciate that from the beginning she emphasized that my behavior or diet or supplement regimen was not contributing to my infertility. I was confident that she was trying the treatment that had the highest odds of success.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Don’t expect to be able to reach her directly. I have heard that other doctors in the practice are more accessible. She would call to give important results but otherwise all communication is through her nurse.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
I appreciate that she expressed sincere sympathy with my failed cycles and I never felt like she forgot my treatment history when we spoke. Her tone always reflected the reality of the situation - that she was trying different protocols in hopes that it would make a difference but that I was a unique case that didn’t fit basic expected outcomes.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Lupron stop protocol yielded 1 abnormal embryo, antagonist with estrogen patch protocol yielded 1 embryo and miscarriage, micro lupron flare yielded 2 embryos and miscarriage. The goal with each was to increase my low number of mature eggs but changes in protocol did not yield a different outcome, despite trying different trigger times/types.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley)
Ashley was very responsive on the portal which I really appreciated. I was often at work where I had little privacy so I appreciated that I could discreetly get the information I needed in a timely way. I always felt like she was in my corner.
Describe your experience with Shady Grove Fertility.
I think the clinic’s strength is the shared risk program and the convenience of early morning monitoring which minimizes the interruption to your professional life. The biggest weakness would be the minimal contact with your doctor during the treatment cycle and discouraging of direct correspondence with your doctor.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
22,500 for shared risk plus cost of medication
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
eSET is preferred but two embryos transferred due to multiple failed cycles.
7
Doctor
Andrea Reh
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
9
Age 34 - 36
6 IUI
Tubal Blockage
Black or African-American
Income $50K - $99K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Doyle is the kind of doctor that feels like family. He cares about you and your well-being. He is very interested in achieving a healthy pregnancy while keeping you healthy as well...[he] takes the time to call me personally on occasions that require more detailed information or when he may feel I may need some more support. He checks in and he cares about not just the physical but the emotional affect of this process
[Our Shady Grove Fertility] Nurse is compassionate and kind. She has a hard job. She has to deliver results and then tell us the next steps at a very sensitive time. She is attentive and keeps in contact. She is helpful in every way...The clinic environment is welcoming, clean and feels safe. There is a very peaceful and calming energy in the clinic...
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is the kind of doctor that feels like family. He cares about you and your well-being. He is very interested in achieving a healthy pregnancy while keeping you healthy as well. He is upfront and honest. Dr. Doyle is gentle and understanding how difficult this process can be. He is very attentive. I have had to have multiple surgeries but I have always felt safe because of Dr. Doyle. I trust him with my body and my future family.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Be honest with Dr. Doyle. He will listen to you and understand. He will create a plan that will be in your best interest. If you need to talk to him, call him. He may not be available at the time but he WILL call you back...even if it is late at night. He is committed.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle takes the time to call me personally on occasions that require more detailed information or when he may feel I may need some more support. He checks in and he cares about not just the physical but the emotional affect of this process. I have walked into the office feeling really sad about not testing positive and he took the time to speak with me, even on a very busy day. He is kind and caring. He is attentive and he makes me feel that he really wants me to have a positive outcome.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
I had a surgery to unblock one of my tubes. I have been on clomid, injections and the trigger shot. I then had 6 IUIs thus far with donor sperm.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alexa)
Nurse Alexa is compassionate and kind. She has a hard job. She has to deliver results and then tell us the next steps at a very sensitive time. She is attentive and keeps in contact. She is helpful in every way.
Describe your experience with Shady Grove Fertility.
The clinic environment is welcoming, clean and feels safe. There is a very peaceful and calming energy in the clinic. They are helpful and kind. They always work to fit you in on 'surprise' appointment needs.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
IUI is a few thousand and IVF is about 10 thousand.
9
Doctor
Joseph Doyle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 40 - 41
1 IUI
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free...I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI...I had one IUI that didn't take...I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing...[he] immediately set a new protocol in action to determine the best course of action for my changed goals
I am a single mother by choice. this is an important detail because I felt accepted at my clinic [Shady Grove Fertility] and did not feel any judgement about my choices...I think the online portal can be a bit frustrating to navigate...I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free. I felt like Dr. Widra cared about my well-being and truly wanted to help me reach my fertility goals. I communicate in a very matter-of-fact fashion, and Dr. Widra was able to take my fertility vision and put it into a medical protocol that made sense to me and was appropriate for me.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Just be yourself and be honest with your goals.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra always treated me with respect and kindness, and showed genuine interest in helping me achieve my fertility goals. Dr. Widra clearly understood my requests and communicated clearly and logically about my treatment protocol.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI, so that's what we did. I had one IUI that didn't take (not uncommon). I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing. Dr. Widra was very open to this and immediately set a new protocol in action to determine the best course of action for my changed goals.
Describe your experience with the nursing staff at Shady Grove Fertility.
I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed.
Describe your experience with Shady Grove Fertility.
I am a single mother by choice. this is an important detail because I felt accepted at my clinic and did not feel any judgement about my choices. I got linked up with a support group for other single mothers by choice, which has been super helpful and supportive. I think the online portal can be a bit frustrating to navigate. It's nice to talk to a human every now and again, so that is something that can be a bit of a pain, but not a big deal. Overall, I am happy with my clinic. I went to another clinic before this one, and the doctor I saw had unpleasant bedside manner, and I felt like I was being judged by her. So I was very pleased to find my current clinic, which basically had open arms towards me and my fertility goals.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My insurance covered a lot of it, so fortunately I haven't paid a whole lot. I've only gotten one IUI done thus far though, so my costs will increase as I have more fertility treatments.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
10
Doctor
Eric Widra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Unsuccessful
NPS
10
NPS
10
Age 39 - 44
1 IVF
1 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Devine takes a very empathetic, yet straightforward, approach. We appreciate that she always takes the time to walk through the statistics and doesn't try to sugar coat them, yet she is also very sensitive to the needs and stresses that her patients are going through....we have truly appreciated how Dr. Devine never tires of our questions...Dr. Devine was with us through each step
In addition to the doctors and nurses, who are extremely competent and compassionate, SGF offers infertility workshops and support groups, which we have found to be very helpful in our journey...financial services department is likely overstretched and does not operate with quite the same responsiveness as the medical team...The nurses at Shady Grove now operate as a team.
How was your experience with Kate Devine at Shady Grove Fertility?
I have been a patient of Dr. Devine's for several years. First, in my late 30s I was diagnosed with an early stage breast cancer. I saw Dr. Devine to undergo a round of egg freezing before beginning a long-term medication to prevent a recurrence. I had a successful round of egg freezing at that time. Several years later I returned to Dr. Devine with my husband to thaw and inseminate the eggs. At the time of our consultation, Dr. Devine presented us with the most recent statistics on egg freezing and let us know that our prospects of a successful pregnancy with the frozen eggs were only just above 50%. Although this was disappointing news, we truly appreciated Dr. Devine's ability to be direct, honest, and clear about our chances, while remaining compassionate and cautiously optimistic. Unfortunately, this set of eggs did not result in viable embryos for transfer. My husband and I then decided to proceed with a new round of IVF. Again, Dr. Devine took the time to walk us through the statistics and provide us with guidance. Ultimately, this round of IVF did not result in embryos for transfer, but Dr. Devine was with us through each step. She took the time to personally call us as results were coming in about the growth of our embryos and discuss what this would mean for our future options. In particular, we have truly appreciated how Dr. Devine never tires of our questions (sometimes with both my husband and I on the phone line) and always takes the time to provide detailed answers. We had planned to continue to the next step in our fertility treatment with Dr. Devine until we were interrupted by the novel coronavirus pandemic.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
You should know that you are in extremely good and capable hands with Dr. Devine. She is not "selling" fertility treatment to you. She wants you to have the agency to make choices with her guidance. This means that she has a very science-based approach - meaning to say, she is personable and has a good sense of humor, etc. but she will ensure that you know the facts and chances you are dealing with, even if they are uncomfortable to hear. Given how much financial and emotional capital you are about to spend, that kind of no-nonsense honest approach is extremely important.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine takes a very empathetic, yet straightforward, approach. We appreciate that she always takes the time to walk through the statistics and doesn't try to sugar coat them, yet she is also very sensitive to the needs and stresses that her patients are going through.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
Femara, Gonal-F/Menopur, Cetrotide
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
The nurses at Shady Grove now operate as a team. Our care coordinators alternate between Kelsey, Toyin, and Candace. We have found each of them to be extremely competent and responsive. That said, their communication styles are somewhat different, but we have found that they operate seamlessly as a team.
Describe your experience with Shady Grove Fertility.
In addition to the doctors and nurses, who are extremely competent and compassionate, SGF offers infertility workshops and support groups, which we have found to be very helpful in our journey. The social worker who runs the K St. group is excellent. The financial services department is likely overstretched and does not operate with quite the same responsiveness as the medical team.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring appointments are pretty convenient. Although a time is set the day before with your nurse, I've found that earlier appointments require a lot less waiting then appointments in the later part of the morning.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
Costs at SGF are high. Unfortunately, we do not have any insurance coverage for fertility treatment so the expenses have been extraordinary.
10
Doctor
Kate Devine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 30 Eggs Frozen
NPS
10
NPS
9
Age 35 - 36
1 Egg Freezing
Black or African-American
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment...She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Twice I wasn't informed of changes in my protocol [at Shady Grove Fertility] and needed to call the emergency line to know my dosage for that evening...Loved that it [monitoring] was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could...The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Understand that you will not be able to see the doctor every visit and that you are in good hands with the rest of the clinical staff.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was professional, caring, honest and direct. She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Started with standard Gonal 112 and started Menopur 1 vial on day 4 perhaps? Needed to dial back the gonal down to eventually I think 25-50. I triggered a day earlier than anticipated. We didn't want to hormones to outpace the growth of the follicles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
Jenn was great and communicated through the patient portal. I asked a lot of questions and she was always able to get back to me within a day or point me in the right direction for who would have my answers. She was friendly and professional.
Describe your experience with Shady Grove Fertility.
The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Loved that it was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$11,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
Initial lab work had the results sent to the clinic but didn't hear anything back to confirm is they were good or not. Wrote nurse in portal and said everything looks good, would have told you if it was otherwise. I thought regardless, I shouldn't have to ask if results were good. Twice I wasn't informed of changes in my protocol and needed to call the emergency line to know my dosage for that evening.
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
5 IUI
2 IVF
3 Embryo Freezing
Immunological
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $500K+
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She strongly encouraged us to transfer one embryo at a time, citing the risks of twin pregnancies and preferring to give each tested embryo its best chance at survival...[Dr. Devine] is a researcher at her core--something we have both respected and appreciated throughout this process. She is consistent in her approach: compassionate, particularly during our repeated losses, and at the same time straightforward. She was also always available for a call
I preferred the more patient-centered, primary nursing approach to the [Shady Grove Fertility] Team-based approach and found this shift alternatively disappointing and frustrating...You can get a same-day appointment if you need to. It's also nice to have a one-stop-shop--they were managing my thyroid meds, providing surgical treatments (e.g., my hysteroscopy) and holding my hand throughout my treatments, pregnancies and miscarriages.
How was your experience with Kate Devine at Shady Grove Fertility?
I will start this by saying that I have had a long and traumatic journey to get to my SGF graduation--I was a patient for over two years and suffered two miscarriages, a corneal ectopic pregnancy, and at least six negative pregnancy tests. And with every setback, Dr. Devine was sympathetic, encouraging, and confident that we would achieve success. And while I'm not sure when I'll stop holding my breath, I can close my eyes as I write this and hear the rhythmic thudding of my baby's heartbeat on the ultrasound machine. I am also trained as a psychologist and understand the value of evidence-based treatment; my husband is an attorney and finds solace in rules, numbers and facts. Dr. Devine is a researcher at her core--something we have both respected and appreciated throughout this process. She is consistent in her approach: compassionate, particularly during our repeated losses, and at the same time straightforward. She was also always available for a call (or, since COVID, a video call). I never felt like she was being anything less than honest with me. No upselling, no B-S. And when I wanted to explore my options, she was responsive--balancing her clinical opinion with a willingness to try it my way, if that's really what I wanted to do. For example, when I wanted to explore transferring two embryos, she shared with me the statistics (Yes, it would increase the probability of a live birth, but the probability a live birth per embryo was drastically lower.) and her clinical reasons for preferring singleton pregnancies, particularly for women with my BMI. We also explored the research on using more Progesterone (PIO) prior to/during transfer; Adding Prednisone and/or Lovenox to my transfer protocol (which may have been the magic bullet); and the risks of PGS testing on an embryo's viability. We were excited to say goodbye to Dr. Devine as we 'graduated' to an obstetrician--not because she wasn't a great doctor, but because we are elated to FINALLY be closing a door on what has been a painfully long chapter in our lives and marriage. Should fertility continue to be an obstacle (which I expect it will), we plan to return to Dr. Devine for any/all attempts at future siblings for baby M.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Do not be afraid to ask for her time and come to the appointment armed with questions. She will take her time to answer all of them.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine is very results-, data-driven, but I really appreciate that about her. At the same time, I felt she has been truly involved and invested in our journey and has been cheering us on throughout all of our trials and tribulations.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
IUI #1 - Clomid - Cancelled due to over-response IUI #2 - Femera + Estrace (lining support) - Not pregnant IUI #3 - Femera + Menopur (1/2 vial) - Not pregnant IUI #4 - Femera - Not pregnant IUI #5 - Femera - Not pregnant IUI #6 - Femera + Menopur (1/2 vial) - Not pregnant IVF Retrieval #1-3 - Follistim, Menopur, Gannirelix, Lupron, Zithromax --all produced 12-16 eggs; 6-8 embryos, 2-4 PGS-normal embroys FET #1 - Estrace (2mg) 3x/daily + PIO (50mg) - Miscarriage at 6 weeks FET #2 - Estrace (2mg) 3x/daily + PIO (50mg) - Corneal ectopic FET #3 - Estrace (2mg) 3x/daily + PIO (50mg) - Miscarriage at 5.5 weeks FET #4 - Estrace (2mg) 3x/daily + PIO (100mg) *for implantation support* + Baby asprin + Prednisone (7.5mg) *for implantion support / immunosuppression* - Not pregnant FET #5 - Estrace (2mg) 3x/daily + PIO (50mg) + Baby asprin + Prednisone (7.5mg) + Lovenox *for implantation support* - Currently Pregnant
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey Weigel, BSN, RN)
Kelsey was my rock throughout this process. Unfortuantely, SGF's K Street Office changed to a Nursing Team halfway through my treatment, which meant that I stopped hearing from Kelsey primarily. While every other nurse I interacted with was highly professional, competent, and responsive, my case got complicated and Kelsey seemed to know me and my particulars best. I preferred the more patient-centered, primary nursing approach to the Team-based approach and found this shift alternatively disappointing and frustrating.
Describe your experience with Shady Grove Fertility.
Even internally, SGF will joke that it's a 'factory.' There are good things about being at a factory though -- you never have to wait long to be seen or have someone call you back. You can get a same-day appointment if you need to. It's also nice to have a one-stop-shop--they were managing my thyroid meds, providing surgical treatments (e.g., my hysteroscopy) and holding my hand throughout my treatments, pregnancies and miscarriages.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
I have amazing insurance. The vast majority of my costs have been for co-pays, embryo testing, and cryopreservation.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She strongly encouraged us to transfer one embryo at a time, citing the risks of twin pregnancies and preferring to give each tested embryo its best chance at survival.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
10
Doctor
Kate Devine
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 13 Eggs Frozen
NPS
10
NPS
10
Age 39
1 Egg Freezing
European
Income $50K - $99K
Professor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Devine is also the head of research at Shady Grove so she knows ALL the data...Any clinical questions that had to go to her were usually answered within a matter of a few hours, shorter if urgent. She also encouraged me to continue taking my mental health scripts which was a huge relief...She remembered even the smallest details related to my ‘case’. She never seemed in a rush and took incredible care to answer all my questions
Despite being rotational, which actually means you can always reach someone, [the nurses at Shady Grove Fertility] were all totally up to speed on my case and seemed completely apprised and like my case mattered to them...I wish the messages in portal system was better; you can’t see the thread when writing a message...Insurance covered injections in DC! (Blue cross..Id called and they even said no. But my nurses must’ve done something... I paid less than $200 in co-pays for allllll my meds.)......I wish the nursing line would ring to a human. You have to leave a voicemail
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is also the head of research at Shady Grove so she knows ALL the data. Bring up a random supplement, and she can tell you ‘oh that was shown in one clinical trial to do XYZ’. I appreciate that rather than doctors shooting from the hip. She’s extremely current on national research, as well, so isn’t just working from a MD she got 20 years ago. She also predicted *exactly* the number of eggs I would get, based on this research! Dr. Devine took nearly an hour with me each time we met and never hurried me. She listened thoughtfully to my questions and adjusted my treatment plan as necessarily. I had a SUPER easy process all around. No post-op recovery besides laying low one day. No bonkers hormones, etc. Throughout the process, she set good healthy expectations so I wasn’t surprised by any of it or the results despite being completely new to this. I had been told several times she would be completely honest with me and she really was. Honest but compassionate - I think that’s the best kind of bedside manner. Any clinical questions that had to go to her were usually answered within a matter of a few hours, shorter if urgent. She also encouraged me to continue taking my mental health scripts which was a huge relief. If you want to go to someone who’s truly a subject matter expert and has likely read (and even conducted!) the most research on everything from typical egg freezing or IVF to breaking research on something relatively obscure that might relate to your situation, pick Dr. Devine. I think we underestimate the importance of being really curious and well-educated but in a field that is evolving daily, this would be crucial. Friends of mine across the country have had difficult IVF processes and I wish they were in DC and could see Dr. Devine. She would be real with them and would probably be MOST aware, of all the doctors in this space, if there was emerging data on something impacting their situation.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
I believe she’s also a professor. I learned SO much about the human body in the process because I spent time researching myself in advance. Then I felt like when we met, I would get a personalized tutorial that helped things click. To make the most of your one on ones, come with questions and don’t be shy. She was happy to answer all mine and is fantastic at it.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
She remembered even the smallest details related to my ‘case’. She never seemed in a rush and took incredible care to answer all my questions. Her team was exactly the same.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
Estrogen priming protocol with patches and cetrotide a few days before my period. Then stims which included gonal-f and menopur. Cetrotide halfway through followed by lupron trigger. (Btw If you’d told me 6 months ago, I’d be rattling these off easily, I would’ve been shocked!! Haha)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vanessa)
Ahhhh I truly adore Vanessa. And Toyin! Really the whole team but I spent the most time talking to Vanessa. Despite being rotational, which actually means you can always reach someone, they were all totally up to speed on my case and seemed completely apprised and like my case mattered to them. Awesome, helpful, knowledgeable and compassionate.
Describe your experience with Shady Grove Fertility.
I wish the nursing line would ring to a human. You have to leave a voicemail. They do call you back in 30 minutes but answering the phone would be helpful. The clinic itself re scheduling and appts is a truly well-oiled machine. I wish the messages in portal system was better; you can’t see the thread when writing a message - so say your nurse writes some questions and you click reply to respond. They disappear. On a separate topic, do you hate bloodwork? Me too. It’s my Mt Everest. I came to love the women in the bloodwork room. Damn. They knew exactly what I needed to make it less daunting and painful. I really felt like they were cheering me on. Alexis in particular is just incredible.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
$7,500 for one retrieval cycle which seemed to include nearly everything. Insurance covered injections in DC! (Blue cross! Can you imagine?! I was shocked. If you live in DC with BC, use CVS specialty pharmacy and see if it works. Could be because I was 39 when I did it so geriatric in BC minds 😉 Id called and they even said no. But my nurses must’ve done something... I paid less than $200 in co-pays for allllll my meds.)
10
Doctor
Kate Devine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IVF
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Teacher
4th of 4 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Doyle is very soft-spoken and gentle...explains things clearly and directly...warm and compassionate, and he set my mind at ease going into my treatment. I felt confident that he would be able to handle anything that arose during my treatment...protocol was decided on based on my age, and previous treatments I had done at other fertility clinics. 20 eggs were retreived...never once doubted that my embryos were in the best hands!
Dr. Doyle and his staff at Shady Grove - Rockville, MD are the perfect blend of compassion and professionalism. Although they run a huge operation, I always felt taken care of and had my questions and concerns addressed right away...up-to-date on all of the latest and best research, procedures, treatments, labs, facilities...willing to work with me in offering options related to billing, payment, etc.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is very soft-spoken and gentle. He explains things clearly and directly, and is clearly extremely knowledgeable, but he does so in a way that lay people can understand what he is saying. He is very warm and compassionate, and he set my mind at ease going into my treatment. I felt confident that he would be able to handle anything that arose during my treatment.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Fertility treatment is not something you should attempt to do halfway... At the beginning of my treatment, I was focused on finding a doctor or clinic that was the cheapest or quickest. I wish that I would have reached out to Shady Grove and Dr. Doyle sooner, because I could have spared myself a lot of money, pain, and time.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle and his staff at Shady Grove - Rockville, MD are the perfect blend of compassion and professionalism. Although they run a huge operation, I always felt taken care of and had my questions and concerns addressed right away
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
I did a standard IVF retrieval protocol, using follistim and menopur and a lupron trigger. The protocol was decided on based on my age, and previous treatments I had done at other fertility clinics. 20 eggs were retreived.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Effie Ifrat)
I CANNOT say enough good things about the nursing staff and care team at Shady Grove-Rockville, particularly Effie Inbar. They truly go above and beyond for you, and really care about your success. Their communication, expertise, professionalism, etc. was top-notch.
Describe your experience with Shady Grove Fertility.
Shady Grove is a huge fertility clinic with multiple locations along the Southeast. Despite being such a large operation with hundreds of doctors, nurses, patients, etc. I never felt like I was in a factory. All of the doctors, nurses and staff act with the utmost professionalism at all times, and are extremely communicative and prompt with everything. Actually, the fact that they are so large and well-known in the fertility world gave me a lot of peace of mind. They recruit the best doctors, and are up-to-date on all of the latest and best research, procedures, treatments, labs, facilities, etc. I never once doubted that my embryos were in the best hands!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I was an out-of-state patient at this clinic, so I had my monitoring appts. done at a different clinic off-site.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
My treatment was financed through a third party company, as my health insurance does not cover ANYTHING related to infertility. I will say that I thought that the cost of treatment at Shady Grove-Rockville was comparable to what a similar treatment cycle would cost at other fertility clinics. But Shady Grove was much more willing to work with me in offering options related to billing, payment, etc.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Doyle and Shady Grove do counsel patients to use eSET when the patient's age and statistical treatment outcome call for it, however, they ultimately allow the patients to make their own choice in how many embryos to transfer. I appreciated the fact that they allow you to make the choice for your own embryos. Some clinics take that choice away from you.
10
Doctor
Joseph Doyle
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
10
NPS
9
1 IVF
European
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Mottla always made me feel hopeful and had excellent bedside manner. He is patient and even came to a different office location to perform one of my procedures himself. I would recommend him to anyone...thoughtful approach to infertility...truly cares about his patients...
The staff at the [at Shady Grove Fertility] clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful...The nursing staff is great...Only once my medication was not called in properly but the clinic was able to give me samples they had so it didn’t affect my treatment at all.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla always made me feel hopeful and had excellent bedside manner. He is patient and even came to a different office location to perform one of my procedures himself. I would recommend him to anyone. Even though we haven’t been successful yet, I would still recommend him and his thoughtful approach to infertility.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
He’s a great doctor so just be prepared to wait to become one of his patients.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I felt like a human because he was always there for me to answer questions and he was always looking for answers. He even pulled me aside during morning monitoring to check up on me and when we received negative results he cared enough to call and encourage us. He has excellent bedside manner and he truly cares about his patients.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
One thing I remember is that he prefers estrogen and progesterone shots for frozen cycles and not the oral medication or suppositories.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)
The nursing staff is great.
Describe your experience with Shady Grove Fertility.
The staff at the clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
I don’t remember exactly.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We were allowed to transfer multiple embryos after transferring singles the first two times.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
Only once my medication was not called in properly but the clinic was able to give me samples they had so it didn’t affect my treatment at all.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
7
NPS
9
Age 29 - 30
4 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
Consultant
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Over several cycles, we had to do two rounds of medication. Dr. Roth used this information to increase the dosage for the following rounds...took the time to explain the process and get to know us on a personal level... When delivering the news that I would have to lose weight before proceeding, she wasn't especially compassionate or helpful, which was disappointing...She had a positive outlook on the process and didn't make us feel like anything was our fault
There were times [at Shady Grove Fertility] when information wasn't relayed quick enough or was incorrect based on previous conversations...Shady Grove does have a BMI limit for some procedures...They are a well-oiled machine. Because they have so many locations and staff, they have lots of availability for testing, which is super convenient. You do sometimes feel like just a number, but the efficiency makes up for it...We did four rounds of timed intercourse. I took letrozole to encourage ovulation. Over several cycles, we had to do two rounds of medication. Dr. Roth used this information to increase the dosage for the following rounds.
How was your experience with Lauren Roth at Shady Grove Fertility?
Dr. Roth was understanding and took the time to answer questions and get to know us on a personal level. She had a positive outlook on the process and didn't make us feel like anything was our fault. Shady Grove does have a BMI limit for some procedures though, which unfortunately applies to us. When delivering the news that I would have to lose weight before proceeding, she wasn't especially compassionate or helpful, which was disappointing.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Ask lots of questions.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Dr. Roth took the time to explain the process and get to know us on a personal level. However, it was sometimes hard to not feel like a number at Shady Grove as a whole. It's run like a baby-factory - which is good and bad. They're good at what they do and provide lots of availability for testing.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
We did four rounds of timed intercourse. I took letrozole to encourage ovulation. Over several cycles, we had to do two rounds of medication. Dr. Roth used this information to increase the dosage for the following rounds.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Holly)
They were thorough and answered all the questions I had.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility knows what they are doing. They are a well-oiled machine. Because they have so many locations and staff, they have lots of availability for testing, which is super convenient. You do sometimes feel like just a number, but the efficiency makes up for it.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
There were times when information wasn't relayed quick enough or was incorrect based on previous conversations.
7
Doctor
Lauren Roth
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 23 Eggs Frozen
NPS
10
NPS
10
Age 38 - 39
2 Egg Freezing
European
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
The protocol [from Dr. Andrea Reh] was perfect for me. I had no side effects and was happy with the results...I became very close with DR. Reh. She was very supportive throughout the whole process...I am 38 years old...I had been thinking about egg freezing for about a year and had a lot of doubts about the whole process...She sat with me and explained the process, my initial test results as well as the options I had. The protocol she created for me worked perfectly. I did not have any side effects from the medication and was able to get more eggs than the initial estimate from my pre-evaluation exam. I went through two cycles and both times Dr Reh performed a painless egg retrieval. I was fully recovered next day. She was very supportive duri
The protocol [at Shady Grove Fertility] was perfect for me. I had no side effects and was happy with the results...Christina [nurse] is amazing! I never had to wait for more than 30 minute to hear back from her( and I had a lot of questions). She is super supportive, helpful, professional and resourceful!... The waiting times were short and I got to know front desk staff and nurses who took my blood very well! Scheduling appointments was easy. Everyone was very helpful, professional and went out of the way to accommodate me.
How was your experience with Andrea Reh at Shady Grove Fertility?
I am 38 years old and was referred to Dr. Reh by my OBGYN . I had been thinking about egg freezing for about a year and had a lot of doubts about the whole process. I was very fortunate to become Dr. Reh’s patient. She sat with me and explained the process, my initial test results as well as the options I had. The protocol she created for me worked perfectly. I did not have any side effects from the medication and was able to get more eggs than the initial estimate from my pre-evaluation exam. I went through two cycles and both times Dr Reh performed a painless egg retrieval. I was fully recovered next day. She was very supportive during Corona 19 outbreak. I am very happy with the care and results I got. I highly recommend Dr. Reh!
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
It’s a long process that can get difficult but you are in really good hands!
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
I became very close with DR. Reh. She was very supportive throughout the whole process.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
The protocol was perfect for me. I had no side effects and was happy with the results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Christina Brocato)
Christina is amazing! I never had to wait for more than 30 minute to hear back from her( and I had a lot of questions). She is super supportive, helpful, professional and resourceful!
Describe your experience with Shady Grove Fertility.
I am very happy I chose Arlington office. The waiting times were short and I got to know front desk staff and nurses who took my blood very well! Scheduling appointments was easy. Everyone was very helpful, professional and went out of the way to accommodate me.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I only paid for the program I signed for.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
9
NPS
10
Age 39 - 41
1 IVF
Uterine Fibroids
Recurrent Pregnancy Loss
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
After my diagnostic test, it was revealed that I had a few things Medically to take care of. Yes, this pushed back my journey to motherhood but [Dr. Khan] explained everything that I had to do and why...Due to my 2 myomectomies and previous miscarriage multiple embryo transfers were too risky...Once I got myself together medically, Dr Khan explained my treatment plan. Even after a set back during COVID, he made sure to teleconference to discuss pans going forward.
They [SGF nurses] were very informative, quick to respond and extremely compassionate...From all of the testing and options available. The process Is pretty overwhelming from the testing to the financial responsibilities. They are realistic with your treatment plan and adjust throughout. In this process, you have very little to no control but they make you feel that you do.
How was your experience with Naveed Khan at Shady Grove Fertility?
I have had a great experience with Dr Khan. After my diagnostic test, it was revealed that I had a few things Medically to take care of. Yes, this pushed back my journey to motherhood but De Khan explained everything that I had to do and why. Once I got myself together medically, Dr Khan explained my treatment plan. Even after a set back during COVID, he made sure to teleconference to discuss pans going forward.
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Be ready to do everything he says.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
Egg retrieval: Gonal F 300, menopur 150 iu, cetrotide.25mg and of course trigger shot and the Zithromax. Retrieved 5 embryos with only three making it to day 5/6. Genetic testing and 2 came back. Transfer: Estrace 2mg 3x a day, endometrial two inverts (200mg) twice a day and progesterone oil injection every 3 days. Transferred 1 embryo and miscarried.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Tracey Kuehn RN, MSN)
They were very informative, quick to respond and extremely compassionate.
Describe your experience with Shady Grove Fertility.
They are the best in the area. From all of the testing and options available. The process Is pretty overwhelming from the testing to the financial responsibilities. They are realistic with your treatment plan and adjust throughout. In this process, you have very little to no control but they make you feel that you do.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
Testing paid for by insurance. IVF was paid out of pocket since my insurance didn’t cover it.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Due to my 2 myomectomies and previous miscarriage multiple embryo transfers were too risky.
9
Doctor
Naveed Khan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Leesburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 42 - 43
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Reh is smart, honest, and compassionate. It was always a great experience, even when the results were not what was desired. She was always prompt. When we got bad news and she was unable to reach us, she took the time to squeeze in a 10 minute call between appointments to quickly address next steps...delivers information delicately yet honestly.
Shady Grove is outstanding - everyone I encountered was great in the clinical care team. They are organized, punctual, accommodating, and have great customer service. The only con is their financial team - none of them seem that knowledgeable, helpful, or compassionate. They definitely need to be more organized, communicative, and friendly.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr Reh is smart, honest, and compassionate. It was always a great experience, even when the results were not what was desired. She was always prompt. When we got bad news and she was unable to reach us, she took the time to squeeze in a 10 minute call between appointments to quickly address next steps (we also scheduled a follow up call).
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Come prepared with questions and feel free to ask her to explain things. Even drawing a picture can help understand things.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr Reh is very calm, patient, and delivers information delicately yet honestly.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
We went straight to IVF because of my age (42). I took a lower dose of medication because my bloodwork was good, however due to a low egg count, I was put on an aggressive protocol for IVF 2.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley )
Ashley was a great communicator and very compassionate.
Describe your experience with Shady Grove Fertility.
Shady Grove is outstanding - everyone I encountered was great in the clinical care team. They are organized, punctual, accommodating, and have great customer service. The only con is their financial team - none of them seem that knowledgeable, helpful, or compassionate. They definitely need to be more organized, communicative, and friendly.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
We did the multi cycle plan, which was approximately $23,500 plus medication.
9
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
2 IUI
Unexplained
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bromer is kind, extremely knowledgeable in this area of medicine. I feel confident and comfortable with his advice, plan of care/course of action. He listens to my concerns and what I would like to do. We work well as a team in this fertility journey. I trust him and what he recommends...I did have also a laproscopic ovarian cyst removal by another specialist which was recommended...great follow up in making sure I completely understand everything discussed/planned.
The office [Shady Grove Fertility] is clean, modern, comfortable...From the front desk, lab, ultrasound, billing, provider...Everyone makes sure that each experience there was the best experience...Dr. Bromer is kind, extremely knowledgeable in this area of medicine...He listens to my concerns and what I would like to do. We work well as a team in this fertility journey...Always treated well - good bedside manner, great follow up in making sure I completely understand everything discussed/planned.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, extremely knowledgeable in this area of medicine. I feel confident and comfortable with his advice, plan of care/course of action. He listens to my concerns and what I would like to do. We work well as a team in this fertility journey. I trust him and what he recommends.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
He is a great doctor and will work with you to achieve (hopefully) a pregnancy!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Always treated well - good bedside manner, great follow up in making sure I completely understand everything discussed/planned.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
He placed me on Metdormin 500mg three times daily. Bloodwork/labs cycle day 3. Clomid 50mg for 5 days during my cycle days 3-7. Ultrasound/labs cycle day 11 or 12. If labs/ultrasound indicate then will do the trigger injection. Then IUI 1-2 days later I think? Prometrium twice daily, day after IUI. We did this twice. We also did one cycle of just clomid. All three cycles unsuccessful. I did have also a laproscopic ovarian cyst removal by another specialist which was recommended by Dr Bromer.
Describe your experience with the nursing staff at Shady Grove Fertility.
Kind, considerate, thoughtful, helpful, friendly.
Describe your experience with Shady Grove Fertility.
I do not have any complaints. From the front desk, lab, ultrasound, billing, provider. Every experience has been great. The office is clean, modern, comfortable. Everyone makes sure that each experience there was the best experience.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
I am not sure. We had to meet a $2,000.00 dollar deductible then I believe everything was covered 80% and we were responsible for 20%.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
10
Doctor
Jason Bromer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Frederick
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
1 IVF
Anovulation
Diminished Ovarian Reserve
Endometriosis
Male Factor
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Levens was up front about possible difficulties with getting enough eggs based off previous tests however never in a cold manner. ... He has always set realistic expectations with us and explained in detail his reasoning behind best treatment options. ... I never felt down to or made to feel dumb in his explanations. He talked my husband through a lot of the technical stuff (I’m in healthcare so have a small based of knowledge) without my husband feeling overwhelmed.
The Fairfax/Annandale clinic has good hours for working people. I’ve never had much of a wait with the monitoring appointments not had an issue getting a time. The office is always clean and organized ... Everyone has been great. Grace has always answered any and all questions I’ve had in a timely manner. I’ve never had an issue getting in contact with her (or any nurse covering her patients) ... Thus far approximately $3000 for timed intercourse, IUI and IVF medications ...
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens was up front about possible difficulties with getting enough eggs based off previous tests however never in a cold manner. I never felt down to or made to feel dumb in his explanations. He talked my husband through a lot of the technical stuff (I’m in healthcare so have a small based of knowledge) without my husband feeling overwhelmed.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Don’t put off getting an appointment with him!
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens has been nothing but great. He has always set realistic expectations with us and explained in detail his reasoning behind best treatment options.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Grace)
Everyone has been great. Grace has always answered any and all questions I’ve had in a timely manner. I’ve never had an issue getting in contact with her (or any nurse covering her patients)
Describe your experience with Shady Grove Fertility.
The Fairfax/Annandale clinic has good hours for working people. I’ve never had much of a wait with the monitoring appointments not had an issue getting a time. The office is always clean and organized
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Thus far approximately $3000 for timed intercourse, IUI and IVF medications
10
Doctor
Eric Levens
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Fairfax
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 31 - 32
4 Fertility Medications
PCOS
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Good bedside manner, only saw [Dr. Swelstad] during the consult, follow-up visit and my first appointment for an ultrasound on cycle day 3, but a lot of my appointments since have been weekend appointments...I had a virtual visit with him and he was very nice, relatable, seemed concerned about me and my success. Didn’t push very hard for IVF but definitely could tell he thought that was the best route and told us to think about it. I would recommend him.
[Shady Grove Fertility] Can be busy, but good at getting you in and out in the morning for ultrasound/bloodwork. Before having to go to work. Lately their billing system or appointment system seems to be down so have trouble making appointments and paying bills. Patient portal is convenient...Bloodwork/Ultrasound $234 prior to insurance...only saw him [Dr. Swelstad] during the consult, follow-up visit and my first appointment for an ultrasound on cycle day 3, but a lot of my appointments since have been weekend appointments
How was your experience with Brad Swelstad at Shady Grove Fertility?
Good bedside manner, only saw him during the consult, follow-up visit and my first appointment for an ultrasound on cycle day 3, but a lot of my appointments since have been weekend appointments, and we are also dealing with covid right now. I had a virtual visit with him and he was very nice, relatable, seemed concerned about me and my success. Didn’t push very hard for IVF but definitely could tell he thought that was the best route and told us to think about it. I would recommend him.
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
Very personable. Great bedside manner. Had long conversation with him about my job/life during our consult.
Describe the protocols Brad Swelstad used in your cycles at Shady Grove Fertility and their degree of success.
5 mg Femara CD 3-7, ultrasound CD 11/12, Ovidrel as trigger shot, progesterone to support uterine lining after ovulation 2.5 mg Femara CD 3-7, 75 IU Gonal-f CD 7 and 9, ultrasound CD 11/12, Ovidrel trigger shot, progesterone to support uterine lining
Describe your experience with Shady Grove Fertility.
Can be busy, but good at getting you in and out in the morning for ultrasound/bloodwork. Before having to go to work. Lately their billing system or appointment system seems to be down so have trouble making appointments and paying bills. Patient portal is convenient.
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
Bloodwork/Ultrasound $234 prior to insurance
Describe Brad Swelstad's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
9
Doctor
Brad Swelstad
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Fair Oaks
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She’s [Dr. Jeanne O'Brien] an excellent problem solver, and is at the forefront of her field. As a researcher, I need to trust that my doctor is looking at the problem from every angle. Dr. O’Brien does that, and does it with compassion and consideration for finances and the emotional burden of infertility...Every time I meet with her, she remembers who I am, my profession, and my fertility goals. She always answers my questions thoughtfully and thoroughly.
[The Shady Grove Fertility clinic is] very efficient and coordinated. There’s a wide range of availability for monitoring visits, so it’s easy to go before work. The clinic is clean, professional, with cutting edge technology, but its very expensive as an out of pocket patient. Make sure you have good insurance coverage or have saved money, because treatment fees are due up front...$1800 for IUI out of pocket
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
She’s an excellent problem solver, and is at the forefront of her field. As a researcher, I need to trust that my doctor is looking at the problem from every angle. Dr. O’Brien does that, and does it with compassion and consideration for finances and the emotional burden of infertility.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask questions! She’s happy to answer and explain.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Every time I meet with her, she remembers who I am, my profession, and my fertility goals. She always answers my questions thoughtfully and thoroughly.
Describe your experience with Shady Grove Fertility.
They’re very efficient and coordinated. There’s a wide range of availability for monitoring visits, so it’s easy to go before work. The clinic is clean, professional, with cutting edge technology, but its very expensive as an out of pocket patient. Make sure you have good insurance coverage or have saved money, because treatment fees are due up front.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
$1800 for IUI out of pocket
10
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
10
NPS
10
Age 33
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Joseph Doyle] Took the time to explain everything Showed empathy...Listened to me without interrupting...Very understanding and personable...Made sure I felt comfortable with the course of treatment...Told me what the next steps were and what to expect...Felt like a human being and not just a number
[The staff at Shady Grove Fertility] are sure flexible with appointments and have weekends and early morning appointments which is awesome if you work full time. Just about all of the phone staff are nice...We were sent someone else’s lab work once. Labs were done outside of the clinic but shady grove sent the results
How was your experience with Joseph Doyle at Shady Grove Fertility?
Very understanding and personable Made sure I felt comfortable with the course of treatment Told me what the next steps were and what to expect Felt like a human being and not just a number He has been wonderful so far!!!
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Take notes and don’t be scared to ask as many questions as you need to ask
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Took the time to explain everything Showed empathy Listened to me without interrupting
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Soon to be starting IVF
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Effie)
Similar to Dr Doyle Very patient and kind
Describe your experience with Shady Grove Fertility.
They are sure flexible with appointments and have weekends and early morning appointments which is awesome if you work full time. Just about all of the phone staff are nice but there was one that was rude to my husband which made us feel really uncomfortable
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Still figuring out costs but all testing was out of pocket.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet we haven’t started
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
We were sent someone else’s lab work once. Labs were done outside of the clinic but shady grove sent the results. It wasn’t that big of a deal but was alarming.
10
Doctor
Joseph Doyle
NPS
Humanity
5 of 5
Communication
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 39 - 40
2 IVF
South Asian
Latinx
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. O’Brien was considerate and compassionate communicator who always framed options and choices from our unique perspective...Is a doctor with experience and compassion who takes of patients and thinks of their situation when coming up with solutions. Has been a good experience with her so far with her adjusting protocols to get the best outcomes for us as events happen.
The [Shady Grove Fertility] clinic is big facility with a very considerable staff and complicated setup. It ensures the privacy between clinical and financial sides. It does cause some confusion when going through for changes in thing like insurance. The clinic is well put together and lines are well managed...Do your research. We did....and we feel we made right choice with Dr O’Brien given location, her experience and Her clinic’s reputation.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Is a doctor with experience and compassion who takes of patients and thinks of their situation when coming up with solutions. Has been a good experience with her so far with her adjusting protocols to get the best outcomes for us as events happen.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Do your research. We did....and we feel we made right choice with Dr O’Brien given location, her experience and Her clinic’s reputation.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O’Brien was considerate and compassionate communicator who always framed options and choices from our unique perspective
Describe your experience with Shady Grove Fertility.
The clinic is big facility with a very considerable staff and complicated setup. It ensures the privacy between clinical and financial sides. It does cause some confusion when going through for changes in thing like insurance. The clinic is well put together and lines are well managed.
9
Doctor
Jeanne O'Brien
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Rockville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2020, Unsuccessful
NPS
10
NPS
10
Age 30 - 32
3 IVF
Recurrent Pregnancy Loss
Unexplained
Income $200K - $499K
Marketer or PR
4th of 4 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Over my many years of treatment at Shady Grove, Dr. Browne has been the bright spot in my infertility experience. She is extremely knowledgable about all of the latest and greatest procedures and studies, and has been very caring throughout our experience...She is a more serious doctor and candid - these were qualities appreciated by myself and my husband.
SGF is a big clinic. I used to think a big clinic was a bad thing... I was wrong. Instead, you benefit from discounts for medication, lots of very knowledgable doctors, and multiple locations if you need (or want to) travel up the east coast...[our assigned nurse] is an excellent nurse; quick with communication and very helpful...
How was your experience with Paulette Browne at Shady Grove Fertility?
Over my many years of treatment at Shady Grove, Dr. Browne has been the bright spot in my infertility experience. She is extremely knowledgable about all of the latest and greatest procedures and studies, and has been very caring throughout our experience.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
She is a more serious doctor and candid - these were qualities appreciated by myself and my husband.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
Dr. Brown is fantastic. She's balances being caring with being candid.
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
As one of the top doctors at SGF, Dr. Browne is involved in a lot of studies and research. This means as her patient, you will benefit from her ongoing education and knowledge.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice)
Patrice is an excellent nurse; quick with communication and very helpful.
Describe your experience with Shady Grove Fertility.
SGF is a big clinic. I used to think a big clinic was a bad thing... I was wrong. Instead, you benefit from discounts for medication, lots of very knowledgable doctors, and multiple locations if you need (or want to) travel up the east coast.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
I have fertility insurance.
10
Doctor
Paulette Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Fair Oaks
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
2 IVF
South Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We felt good in the hands of [Dr. Stephanie Beall] helping us...Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics...
A lot of cases [at Shady Grove Fertility]...set protocol and very very high standards. Most important being is their number of clinics in DMV area like a lot of them in MD and VA and its all centralized so you can get your monitoring done at any of Shady Grove's clinics...We felt good in the hands of [Dr. Stephanie Beall] helping us...Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics...
How was your experience with Stephanie Beall at Shady Grove Fertility?
Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
be direct in answering your question and if you are working with her Denita please be responsive
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
We felt good in the hands of Dr Beall helping us.
Describe your experience with Shady Grove Fertility.
A lot of cases, set protocol and very very high standards. Most important being is their number of clinics in DMV area like a lot of them in MD and VA and its all centralized so you can get your monitoring done at any of Shady Grove's clinics
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
mostly IVF and medicines costs
10
Doctor
Stephanie Beall
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 29 - 30
4 IUI
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Rebecca Chason is] Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions...She was very hands on and explained everything perfectly...I have never felt like a burden or out of place
They [SGF staff] work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me...IUI with medicine was about 2000 with a discount...[our nurse] She would always follow up and make sure I knew what to expect.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
You are in good hands
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
She was very hands on and explained everything perfectly
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer)
Jennifer was very soft spoken and positive with her approach. She would always follow up and make sure I knew what to expect.
Describe your experience with Shady Grove Fertility.
They work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
IUI with medicine was about 2000 with a discount.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
9
NPS
9
Age 34 - 36
1 IUI
1 IVF
European
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was 33 at the time of my egg retrieval [with Dr. Reh], and had a good retrieval that resulted in 8 PGS normal embryos. The hardest part for me was preparing my lining. Dr. Reh tried multiple different protocols, including estrogen priming and a natural cycle. Dr. Reh also recommended a series hysteroscopies with a surgeon outside of SGF. That turned out to be a really excellent recommendation - I was able to get pregnant after that.
SGF is a very large clinic, which comes with advantages and disadvantages. One of the advantages I experienced was my doctor presenting my case to her colleagues to get additional feedback. She came back with other recommendations for us to consider in my treatment. Of the disadvantages, the biggest one, for me, was that major procedures (retrieval and transfer) will be performed by doctors you don't know. I never had a bad experience with a doctor, but for people want their doctor for every procedure, it might not be possible.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh is a very good doctor. She showed a lot of compassion for me as I was going through treatment and hit a lot of road blocks. She was also willing to try different approaches/med protocols when the typical approach didn't work for me. She also presented my case to her colleagues to get others feedback, which I feel like shows a lot of humility and willingness to go beyond to figure out what would work for me. Even though we got pregnant without IVF, Dr. Reh and her colleagues gave me the diagnosis and connected me to a surgeon who was able to help us and is probably the reason we got pregnant.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Be prepared with questions and don't be afraid to ask about alternative approaches.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was my doctor for about 2 years. I saw her very frequently in the Arlington office, even for lining checks and smaller check-ins. She definitely got to know me and always took time to ask me about myself. She also was very kind around giving bad news, and she gave me some good pep talks when we hit some road blocks.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I was 33 at the time of my egg retrieval, and had a good retrieval that resulted in 8 PGS normal embryos. The hardest part for me was preparing my lining. Dr. Reh tried multiple different protocols, including estrogen priming and a natural cycle. Dr. Reh also recommended a series hysteroscopies with a surgeon outside of SGF. That turned out to be a really excellent recommendation - I was able to get pregnant after that.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley Wills)
The nursing staff were so excellent. I do not have enough good things to say about Ashley and the others at the Arlington office. They really made me feel like they were on my team. It was a bit bittersweet to "graduate" and say good bye.
Describe your experience with Shady Grove Fertility.
SGF is a very large clinic, which comes with advantages and disadvantages. One of the advantages I experienced was my doctor presenting my case to her colleagues to get additional feedback. She came back with other recommendations for us to consider in my treatment. Of the disadvantages, the biggest one, for me, was that major procedures (retrieval and transfer) will be performed by doctors you don't know. I never had a bad experience with a doctor, but for people want their doctor for every procedure, it might not be possible.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I thought monitoring appointments were efficiently run. I frequently saw my primary doctor during these appointments. This was a benefit to the Arlington office. I also had the same nurses and techs at most appointments, so it was a comfortable experience.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I did SGF's Shared Risk Program with PGS. It was $19,500 + $5,000 for PGS. That included up to 6 retrievals and all FETs.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We never discussed anything other than an eSET. I would not have wanted to transfer multiple.
9
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5