Shady Grove Fertility

65 doctors work here

Rated 8.7
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.7
69% strongly recommend
474 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Celso Silva
Shady Grove Fertility
91% strongly recommend
17 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 4%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
21 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Anitha Nair
Shady Grove Fertility
86% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 10%Don't recommend: 3%9.5
Sunita Kulshrestha
Shady Grove Fertility
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Eric Levens
Shady Grove Fertility
86% strongly recommend
39 Reviews
Rated 9.4
Strongly recommend: 86%Neutral: 12%Don't recommend: 3%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Brianna Schumacher
Shady Grove Fertility
67% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Joseph Doyle
Shady Grove Fertility
68% strongly recommend
18 Reviews
Rated 9
Strongly recommend: 68%Neutral: 32%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
17 Reviews
Rated 8.9
Strongly recommend: 57%Neutral: 43%8.9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Andrea Reh
Shady Grove Fertility
75% strongly recommend
14 Reviews
Rated 8.9
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.9
Shayne Plosker
Shady Grove Fertility
74% strongly recommend
16 Reviews
Rated 8.8
Strongly recommend: 74%Neutral: 8%Don't recommend: 19%8.8
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Erika Johnston-MacAnanny
Shady Grove Fertility
71% strongly recommend
14 Reviews
Rated 8.8
Strongly recommend: 71%Neutral: 25%Don't recommend: 4%8.8
Shruti Malik
Shady Grove Fertility
62% strongly recommend
7 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 30%Don't recommend: 8%8.8
Jason Bromer
Shady Grove Fertility
66% strongly recommend
47 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Melissa Esposito
Shady Grove Fertility
68% strongly recommend
12 Reviews
Rated 8.2
Strongly recommend: 68%Neutral: 19%Don't recommend: 13%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Eric Widra
Shady Grove Fertility
36% strongly recommend
25 Reviews
Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 12%7.7
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
11 Reviews
Rated 7.5
Strongly recommend: 19%Neutral: 36%Don't recommend: 45%7.5
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Michael Edelstein
Shady Grove Fertility
38% strongly recommend
11 Reviews
Rated 7.3
Strongly recommend: 38%Neutral: 30%Don't recommend: 33%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
32% strongly recommend
13 Reviews
Rated 7
Strongly recommend: 32%Neutral: 23%Don't recommend: 45%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Naveed Khan
Shady Grove Fertility
49% strongly recommend
8 Reviews
Rated 6.9
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%6.9
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Eugene Katz (retired)
Shady Grove Fertility
27% strongly recommend
9 Reviews
Rated 6.5
Strongly recommend: 27%Neutral: 50%Don't recommend: 23%6.5
Arthur Sagoskin
Shady Grove Fertility
23% strongly recommend
9 Reviews
Rated 6.3
Strongly recommend: 23%Neutral: 37%Don't recommend: 40%6.3
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Paul Shin
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 5
Strongly recommend: 50%Don't recommend: 50%5
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

309 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
9
Age 33 - 34
2 IUI
1 IVF
Unexplained
Other
European
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Doyle is smart, well informed, kind, and shares plenty of information. He was with us from step one, always encouraging us that we'd have great chances at a pregnancy. Even when we encountered setbacks, he explained them well and helped us chart next steps...We tried two IUIs, one with clomid and one with letrazole. I had a bad reaction to the clomid, so Dr. Doyle changed it up after our first failed procedure. We also found other issues along the way, and did two polyp removal surgeries. While initially we weren't certain if IVF would be necessary, as we continued to find polyps, Dr Doyle supported our plan of moving to IVF after just two cycles of IUI, and we got pregnant on that first transfer (plus we have many PGS tested embryos ready to go if we want to give this baby a sibling).
The nursing staff [at Shady Grove Fertility] was fine. All messages were answered in a timely manner, though sometimes questions needed to be asked more than once. I did feel like they were rooting us along, but maybe that they were overworked...We didn't always know how we'd get (negative) results, and sometimes got them via phone vs via portal message. It wasn't a big deal, but would be helpful to know what to expect...We didn't find billing to be incredibly transparent but that wasn't a huge issue for us.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr Doyle is smart, well informed, kind, and shares plenty of information. He was with us from step one, always encouraging us that we'd have great chances at a pregnancy. Even when we encountered setbacks, he explained them well and helped us chart next steps. I can't be more grateful that we got Dr Doyle as a doctor, and genuinely believe our success was thanks to him.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Know that he will be there with you through the ups and downs, and don't be afraid to share with him if things outside of your treatment are impacting how you're feeling or how anxious you are. He wants to know, and will treat you and your partner with compassion.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr Doyle was fantastic. Even at a large practice, he managed to attend every single one of my procedures, and even called me to check in when I'd had more pain than anticipated. He knew me by name, and would warmly greet me any time he saw me (even if I was just seeing a nurse that day). He nearly cried when we got our positive result, and can't wait to meet our baby.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
We tried two IUIs, one with clomid and one with letrazole. I had a bad reaction to the clomid, so Dr. Doyle changed it up after our first failed procedure. We also found other issues along the way, and did two polyp removal surgeries. While initially we weren't certain if IVF would be necessary, as we continued to find polyps, Dr Doyle supported our plan of moving to IVF after just two cycles of IUI, and we got pregnant on that first transfer (plus we have many PGS tested embryos ready to go if we want to give this baby a sibling).
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Concetta)
The nursing staff was fine. All messages were answered in a timely manner, though sometimes questions needed to be asked more than once. I did feel like they were rooting us along, but maybe that they were overworked.
Describe your experience with Shady Grove Fertility.
We had a great experience with Shady Grove Fertility. We found that being a large practice meant it was easy to get appointments, schedule necessary surgeries, and get questions answered 24/7. We do feel like we lucked out on Dr Doyle, since we had such a great personal relationship with him, but don't doubt we would have gotten good care with another provider.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
We're still waiting to see - we had some insurance coverage but some things were out of pocket, so we need to figure out our final bill. We didn't find billing to be incredibly transparent but that wasn't a huge issue for us.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Our doctor was quite clear that with our ages and lack of issues, a single transfer was the only good option, and we agreed with him on that assessment.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
We didn't always know how we'd get (negative) results, and sometimes got them via phone vs via portal message. It wasn't a big deal, but would be helpful to know what to expect.
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
10
10
Age 34 - 36
4 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Browne has always been the best choice for a fertility doctor for me and my husband. She truly is knowledgeable, kind and trustworthy. She is science and compassion rolled into one. I would definitely recommend her to anyone seeking fertility treatment. ... Dr. Browne is understanding and takes time with her patients. ... After initial testing I was diagnosed with unexplained infertility and given the go ahead to keep trying naturally for another 3-6 months.
Everyone is kind that I have interacted with from the front desk to phlebotomists. The ultra sound technicians are kind and upbeat as well. The entire staff at any Shady Grove office I’ve been to has been professional and knowledgeable. They will always say good luck as you leave and even though it’s a small gesture it makes you feel like they are truly rooting for you.
How was your experience with Paulette Browne at Shady Grove Fertility?
Dr. Browne has always been the best choice for a fertility doctor for me and my husband. She truly is knowledgeable, kind and trustworthy. She is science and compassion rolled into one. I would definitely recommend her to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
Be open about your feelings and hesitations. Ask a lot of questions because she is willing to answer them.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
Dr. Browne is understanding and takes time with her patients. Anytime I’ve had to talk with her or her nurse I have never felt pressured or rushed. She explains things and let’s patients talk about concerns, research they have read about and answer any and all questions you might have.
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
After trying for 6 months my husband and I got a recommendation from our primary care doctor for Shady Grove. Having no idea what to expect when we called we were asked if we had a preference for which doctor we wanted and we did not. I feel we truly lucked out on getting Dr. Browne. After initial testing I was diagnosed with unexplained infertility and given the go ahead to keep trying naturally for another 3-6 months. After one very early miscarriage we started on Clomid through my regular OBGYN and without any monitoring. We did this for a few months and nothing happened. Once off of Clomid we contacted Dr. Browne to try IUIs. Right before we were set to start I had a chemical pregnancy confirmed. The next month we started IUIs and Dr. Browne was nothing but helpful throughout the process. I saw her for every monitoring appointment with the nurse. We tried four rounds of IUIs with two different doses of clomid, a round with Letrozole and then a round with both Clomid and Gonal (injectables). Only once with the higher dose Clomid did we get two follicles to respond. At this point we went for more testing showing my AMH and FSH levels were showing signs of diminished ovarian reserve and poor egg quality. Which was what they thought was resulting it early pregnancy losses. After the last IUI cycle we decided we needed a break and took a couple months off. Two months later we ended up pregnant again only to have another early loss. With no insurance coverage for IVF we stopped all fertility treatments for a little over a year. Then just a few months ago decided (with the help of family) to begin IVF using the multicycle discount (I no longer qualified for shared risk due to my levels). I went on birth control for two weeks and then I started on Menopur 150 IUs and Gonal 300 IUs. After three days of that dose they upped my gonal to 450 IUs. I did this dosing for 12 days (added in Cetrotide at day 11). However, due to my response to meds, my levels showing I ovulated and the current COVID 19 crisis my cycle was cancelled after 12 days of stims. Doctor Browne called me personally to apologize and explained everything to me. Then within the hour her nurse also called to check on me to see if I had any follow up questions. They also told me that they had some medication donations as well as different protocol for whenever the next cycle begins. (Switching from antagonist protocol to a flair protocol). They are hopeful that with my AMH and FSH levels this will result in me being able to actual make it to the retrieval stage. At this point it’s just a waiting to game for my period to start again so I can begin my next cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice Smith)
I love Patrice! Warm, kind, funny, understanding and most importantly patient. She takes her time with patients and is just one of the most calming people I know.
Describe your experience with Shady Grove Fertility.
Shady Grove is the best. Everyone is kind that I have interacted with from the front desk to phlebotomists. The ultra sound technicians are kind and upbeat as well. The entire staff at any Shady Grove office I’ve been to has been professional and knowledgeable. They will always say good luck as you leave and even though it’s a small gesture it makes you feel like they are truly rooting for you.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
$18,500 for two round of IVF which included all monitoring appts, two retrievals but unlimited transfers. Medication was separate cost.
Describe Paulette Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
10
Doctor
Paulette Browne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 34 - 35
4 IUI
PCOS
Unexplained
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Celso Silva called after every cycle (successful or failed)...He explains things in great detail and is careful to separate clinic reasoning from emotional reasoning...He is even keeled, even in times of great distress (like finding out my miscarriage was molar...Given the PCOS diagnosis, we opted to start a cycle late, rather than possibly wait 40 days to start another...We did 5mg Letrozole on CD5-10, the follicles were maturing, but slowly, and my body surged before we were ready to trigger.
All of the nurses of [Shady Grove Fertility-Tampa Westshore] here are amazing...They are consistently available to answer questions. They are warm, kind and knowledgeable...called me that day as well, and she and the other nurse did an excellent job coordinating my D&C and after care...Cash IUIs typically run about $3000. We do not know what we paid for the D&C...They have the benefit of sharing best practices across their 20+ offices and have developed tools that assess the likelihood of a successful pregnancy
How was your experience with Celso Silva at Shady Grove Fertility?
Dr. Silva is an incredible doctor and was a breath of fresh air after leaving our last clinic. He explains things in great detail and is careful to separate clinic reasoning from emotional reasoning. He is even keeled, even in times of great distress (like finding out my miscarriage was molar and I may have cancer). He knows each patient and treats them like a person.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Don't be afraid to ask questions! He never takes offense and is very good at breaking down the science.
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
Silva called after every cycle (successful or failed). When we lost the baby, he met with us personally (he did not do the US where we couldn't find a heartbeat). When we found out the pregnancy was molar, he made the phone call to me, rather than a nurse.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
IUI #1 was kind of a joke and Silva refuses to recognize it as a real cycle. We were referred to SGF after our previous clinic, USF, abruptly closed. We had our consult on CD5. Given the PCOS diagnosis, we opted to start a cycle late, rather than possibly wait 40 days to start another. We did 5mg Letrozole on CD5-10, the follicles were maturing, but slowly, and my body surged before we were ready to trigger. The cycle failed. IUI #2 we started 7.5mg of letrozole on CD3-8. Monitoring went well, we had a 23mm dominant follicle and a second at around 17. This IUI was successful, but we lost the heartbeat in the 9th week. It appears that we had a tripoloid, and post D&C, the pathology report revealed a molar pregnancy.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Emily Kerr)
All of the nurses here are amazing. When we lost the baby, our primary RN (Courtney) came to find us an express her condolences. Emily called me that day as well, and she and the other nurse Beth did an excellent job coordinating my D&C and after care. They are consistently available to answer questions. They are warm, kind and knowledgeable
Describe your experience with Shady Grove Fertility.
SGF has a better "feel" than most clinics. It's clean, bright, and everyone is clearly on one team. They have the benefit of sharing best practices across their 20+ offices and have developed tools that assess the likelihood of a successful pregnancy. Our experience with them has been great.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
Cash IUIs typically run about $3000. We do not know what we paid for the D&C
10
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
8
9
Age 37 - 38
2 IVF
Donor Eggs
Other
European
Income $200K - $499K
Consultant
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Khan is a straight shooter and that’s what I wanted. For me, being human is being realistic and well informed. Dr Khan is both. I don’t need to be best friends with my RE - I want a baby and to move on with my life. ... Dr Khan is on top of the latest science and was very hands on as we selected our egg donor. I felt I could ask about my protocol and he would get back to me with his rationale in making certain decisions. I felt the coordination level between SGF offices was high. I never had any issues or confusion. Dr Khan is detail oriented and will be realistic about your prognosis.
I had zero issues - everything had been straight forward so far. From the finance team to my primary clinic to the clinic I went to for transfer — no issues. I was able to speak the embryologist on transfer day and see a photo of our embryo which I appreciated. ... I felt the coordination level between SGF offices was high. ... [nurses] Completely on the ball in every aspect. Always returned munch calls, helpful and educated.
How was your experience with Naveed Khan at Shady Grove Fertility?
Dr Khan is on top of the latest science and was very hands on as we selected our egg donor. I felt I could ask about my protocol and he would get back to me with his rationale in making certain decisions. I felt the coordination level between SGF offices was high. I never had any issues or confusion. Dr Khan is detail oriented and will be realistic about your prognosis.
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Dr Khan is willing to spend time answering your questions and talking to you about different options. Be prepared with your thoughts and it will be a productive conversation.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Dr Khan is a straight shooter and that’s what I wanted. For me, being human is being realistic and well informed. Dr Khan is both. I don’t need to be best friends with my RE - I want a baby and to move on with my life.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
I am doing the shared risk egg donor program — we did 1:2 and anonymously shared the egg haul with another receipt(s). We got 12 mature eggs, 10 of which became blasts, 6 of which tested PGS normal. This is an incredible result so far. We got one blast in two retrievals with my own eggs. I am currently pregnant from our first transfer - although it is early.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Christine )
Completely on the ball in every aspect. Always returned munch calls, helpful and educated.
Describe your experience with Shady Grove Fertility.
I had zero issues - everything had been straight forward so far. From the finance team to my primary clinic to the clinic I went to for transfer — no issues. I was able to speak the embryologist on transfer day and see a photo of our embryo which I appreciated.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
We paid around $50k for all inclusive 1:2 shared risk program and PGS testing. Baby or money back.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Non-issue. I only wanted to transfer one at a time so it wasn’t something discussed at length.
8
Doctor
Naveed Khan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Leesburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
10
Age 30 - 31
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.... Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
8
10
Age 38
3 IUI
1 IVF
Donor Sperm
European
Income $100K - $199K
Teacher
1st of 2 Docs
LGBTQ
Neutral
Strongly Recommends
Successful
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Our nurse Toni made our experience [at Shady Grove Fertility] exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant!...We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500...The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
How was your experience with Jason Bromer at Shady Grove Fertility?
We switched to SGF after a not so great experience with another clinic in Pittsburgh. We had heard so many wonderful things about Shady Grove and were so excited and full of hope to start treatment with them. Dr. Bromer is friendly, positive, and honest, but also to the point which we appreciated. He took his time with us at our initial in person consult. Prior to this, wewere even given a free of charge phone consult before scheduling our first office consultation since we lived 2 hours away from the clinic. Both times he was very knowledgeable, kind and answered our questions about treatment, PGS testing, ICSI, and medication protocols.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
If you are a self-pay patient as we were, don’t be afraid to ask questions about the financial options offered. You will meet with a financial advisor at SGF as well, and she is awesome. But we went with the “shared risk” plan and probably could have gone with the “multi cycle” plan to save some $. Hindsight is 20/20, but be sure to ask questions about chances of success based on your particular situation or diagnosis before making that big decision!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Although we only saw Dr.Bromer a few times during treatment (our nurse was our main go to and was the absolute BEST!), Dr. Bromer took his time and answered our questions at the initial consult. He also checked in during a follicle check appointment to see how things were progressing and called us after PGS testing was complete, before and after egg retrieval, and before our embryo transfer. He was also there on the day of our first ultrasound to congratulate us, show us our baby, and her heartbeat! He was compassionate and we always felt like we were in good hands under his care.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was treated with a high responder antagonist protocol. I believe the reason for this was that I don’t have any diagnosed fertility issues (although I *may* have some underlying problems, read below) and Dr. Bromer was confident that he could retrieve eggs. I am in a same sex marriage, which was the primary reason my wife and I chose IVF to start a family. However, I also have a substantially sized endometrioma on my right ovary which was likely getting in the way of IUI success and most likely points to endometriosis elsewhere, although I’ve never had the lap surgery done. As far as the treatment plan goes, I was on birth control for 18 days prior to starting 150 IUs of Follistim/Gonal F daily (after my first follicle check this was increased to 175 daily) and 75 IU Menapur, daily. I started Ganirelix 1x per day once follicles were &gt;14mm. Triggered with Lupron. The results were: 16 eggs retrieved, 15 mature, 13 fertilized and 8 made it to 5 day blastocysts. Of those 8, 6 were PGS normal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni)
Our nurse Toni made our experience exceptional. We looked forward to hearing from her and actually miss her now that we are pregnant! She was extremely organized, prompt, friendly, and positive. She made sure to call at a time that my wife and I would be available. She never treated us like a number even though I’m sure she was extremely busy. She always took her time when speaking to us and made sure to answer all of our questions...and we had a lot of questions! Shady Grove Frederick was a wonderful experience and the main reason was because of Toni and the staff there. We always felt like we were in good hands when we were there.
Describe your experience with Shady Grove Fertility.
Shady Grove Frederick is one of their smaller office in my opinion, so we always felt like we were getting individualized attention. We always saw the same friendly faces at each appointment which took a lot of the anxiety away. The clinic is well organized. From our first contact to set up a consultation, to financial counseling, to our final appointment before discharge, everything always ran smoothly and the staff had all bases covered. I really liked how patients get a patient portal online where you have direct access to your test results, monitoring and treatment schedule, and messaging for your doctor, nurse, front desk, or financial coordinator. If I had to name one weakness it would probably be that they are not open on weekends for monitoring or phone calls, so if one of your monitoring days falls on a weekend you have to travel to another office. For us, it was Rockville, MD which was an additional 30 minute drive.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
Our treatment was not covered at all under insurance. We chose the shared risk program ($22,500) through Shady Grove which included 6 stimulated cycles and unlimited transfers until 1 live birth. We also added the PGS testing for 5,000 for a total of $27,500. We became pregnant on the first try, after 1 retrieval and 1 transfer, so we overpaid! BUT, we probably wouldn’t have changed our decision. Hindsight is 20/20, but I think we would have gone with the shared risk plan ultimately for peace of mind and not knowing if we would have failed transfers or not. To help compare the other plans available...1 cycle at SGF is $10,500. With PGS it’s 14,000. The “multi cycle” plan allows for 2 stimulated cycles with unlimited frozen embryo transfers for $18,500 or $23,500 with PGS.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Shady Grove Fertility in general has a strong stance on only transferring 1 embryo in most circumstances. Personally, we were totally on board with this.
8
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 36 - 37
9 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
European
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should.
We were hoping for 8 eggs but only got 4 [at Shady Grove Fertility]. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal...Shawn [nurse] has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I gush about Dr. O'Brien every chance I get - and I don't have a baby yet! She's a wonderful doctor. She's generous with her time and knowledge, she's innovative and persistent. She's also very honest and open with sharing her thought process. She advocates for her patients. On many occasions, I've been in for monitoring and end up getting a surprise visit. When my first retrieval attempt canceled, she came in and told me herself - and helped me feel ok about it. The next time around, I saw her in the hall and she pulled up my results to review them with me in real-time. She's taken time out of her day to call me to discuss next steps (answering all of my questions for 20+ minutes!) and never makes me feel like I'm not important. She's even emailed me with updates or to let me know she'd call at a certain time. I feel so lucky to have found her!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Don't be afraid to ask questions - she'll answer thoughtfully and thoroughly! She is very transparent so that does mean she shares a lot of information and detail. The first time I spoke with her (phone consult) it was a little overwhelming but now that I know her and her style, I greatly appreciate that.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is the second doctor I've worked with. With the first, I felt like a number. I was worried that might be the case at Shady Grove as well given the size of the clinic. It couldn't be more untrue! I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should. She is innovative and unflappable. She always has a solve to help us get past the hurdle. I truly believe she wants me to be pregnant almost as badly as I do. Her belief in me and in our cause helps keep me going when I struggle to believe it myself. She's straight forward, honest, caring and persistent. With her on my side, I have hope that this will work. (And now I'm crying!)
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Retrieval attempt 1 - microflare. I took microdose Lupron for several days and then added in Gonal-F and Menopur. With only three follicles leading, she decided to cancel because she felt my ovaries could do better. Retrieval 1 - estrogen priming. This started with estrogen patches for several days. I added other meds later (forget the details!) and then Gonal-F and Menopur. The doses were pretty high, especially of Menopur. Towards the end I was taking 5 vials! Also added in Cetrotide to help extend the cycle and allow more follicles to grow. I ultimately had 6 retrieved, 4 mature. Retrieval 2- microflare - after the first cancellation on this protocol, she lowered the microdose lupron dose to ensure my follicles didn't grow too fast. This also allowed for lower doses of Gonal-F and Menopur. We were hoping for 8 eggs but only got 4. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
All of the nurses at Shady Grove are fantastic. Shawn has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
Describe your experience with Shady Grove Fertility.
Shady Grove is massive and I worried I'd be just a number with them. It's not the case. The entire staff is compassionate, helpful and caring. I also believe their size allows them to be cutting edge and have vast experience and expertise. Nothing seems to surprise them - probably because they see it all. I also love that they have a Wellness Center onsite with acupuncture! I participate in the Shared Risk program which gives me peace of mind. It's a wonderful option and is not something I've seen available at many other places. An exception to my high praise is the billing department. To be clear, I don't mean the financial counselors - April Jackson was wonderful. The billing department is unresponsive and challenging to work with. I had a really bad experience with them working with my insurance that caused me a lot of added heartache I didn't need. I mentioned this to my nurse, Shawn, and financial counselor, April, and they helped me escalate it to a senior person on the team to help get resolution.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
The majority of my first IVF cycle (actual procedure) was covered by my insurance. Dr. O'Brien did a lot to help ensure I was able to maximize that. Now I am doing Shared Risk which is EXPENSIVE - but it's worth it for the peace of mind. If you qualify, it's a great option if there's a likelihood that you'll have to do multiple retrievals and transfers.
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 24 - 25
2 IUI
1 IVF
Endometriosis
Male Factor
Unexplained
East Asian
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
When we received less than great news, he was the one who called us personally to share that news. ... Dr. Kallen is an incredibly talented, kind, compassionate doctor. He is up-to-date on the latest studies and values his patient's input. ... Due to our age (25 and 26) and this being our first pregnancy, he highly advised going with an eSET ... While he has a very calm and serious demeanor, he is incredibly caring and compassionate.
We had quite the time figuring out our insurance pharmacy coverage and she [Nurse Chrissie], without hesitation, sent multiple scripts to multiple pharmacies and filled out pre-authorization forms. ... There are global fees for procedures. Global fees for IVF is based on maternal age and they have 3 packages - one cycle, multi-cycle, Shared Risk money-back.
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen is an incredibly talented, kind, compassionate doctor. He is up-to-date on the latest studies and values his patient's input. He takes the time to educate, inform and listen to all of his patients. He works seamlessly with his nursing and clinical staff, which you can tell through their communication. While he has a very calm and serious demeanor, he is incredibly caring and compassionate. When we received less than great news, he was the one who called us personally to share that news. He listened to all of our concerns and worries and thoughtfully shared his thoughts, while never once pushing us in any direction. I fully trust Dr. Kallen and know that I am in good hands.
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Look no further! We came to Dr. Kallen as a second opinion and knew we'd found the right doctor upon our first consultation with him. Bring any and all questions and concerns to him and he will guide you through everything.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen makes you feel like you're his only patient. He spends as much time as needed with you and has never once made us feel rushed. I have always gotten an appointment when I needed one, even last minute.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
Since we had had diagnostic testing done at our previous clinic only a few months prior to coming to Dr. Kallen, we did not have to repeat our genetic blood screening. (I was not a carrier for any conditions the test screened for). My husband repeated his semen analysis and completed an infectious disease blood panel. I also repeated a complete blood work up. Prior to beginning our IVF cycle, I had an HSG done, a saline sonogram, and mock embryo transfer. This was our first IVF cycle, and we followed the Antagonist IVF Protocol. This entailed being on an active birth control pill for 21 days which commenced on the first day of my menstrual cycle. A few days before injections were to start, I came in for a baseline ultrasound and bloodwork. Once they verified that my levels were where they needed to be, 3 days later I started my injectible hormones. I began on 225 IU of Gonal F and 150 IU of Menopur daily. I came in 3 days later for my first monitoring appointment and my dosage of Gonal F was increased to 300 IU per day. Monitoring appointments became more frequent and my dosage of both Gonal F and Menopur increased. Once my follicles were large enough, I began Cetrotide and came in for monitoring almost daily. Then we got the go-ahead and exactly 36 hours before egg retrieval, we used an HCG injection. Egg retrieval was successful and we waited to see how many made it to Day 5 blastocyst. Since we were doing PGS testing, our blastocysts were biopsied and sent to the lab and embryos were frozen. PGS test results took about 2 weeks to come back, and in the meantime I waited for my next menstrual cycle to begin active birth control pills again to begin my frozen embryo transfer cycle. After we received our normal embryo results, I also began Estrace oral pills, three times daily. Then I began progesterone in oil injections five days before our frozen embryo transfer. Once the embryo was transferred, I continued both Estrace and PIO until 10 weeks gestation.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Chrissie Speca)
Chrissie was amazing to work with. She was caring and compassionate and knew her stuff. She communicated flawlessly with Dr. Kallen and never left any question unanswered. Whether I called or emailed, I knew I could expect a call from her almost immediately. Whenever she said she'd call, she always did. We had quite the time figuring out our insurance pharmacy coverage and she, without hesitation, sent multiple scripts to multiple pharmacies and filled out pre-authorization forms. This was definitely time consuming and she did it in a very timely manner. Thanks to her help, we managed to get our insurance to cover our medicine. She shared in the joy of our first positive pregnancy test.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility - Chesterbrook is like a well-oiled machine. The waiting times are minimal (10-15 minutes max, although it was usually closer to 5). When you first walk in the receptionist always greets you with a smile. The medical assistant/phlebotomist is extremely skilled and makes you feel at ease when getting blood drawn. When getting ultrasounds done, they are gentle and explain everything that they're doing and what you're seeing on the screen. I've always been able to get an appointment when needed, even on a last minute or emergent basis.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
There are global fees for procedures. Global fees for IVF is based on maternal age and they have 3 packages - one cycle, multi-cycle, Shared Risk money-back.
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Kallen prefers eSET, as there are now studies that show that transferring multiples does not increase the chances of success, rather the chances of multiples which is risky. He explained the risk of multiples and the probability of an embryo splitting. Due to our age (25 and 26) and this being our first pregnancy, he highly advised going with an eSET. We were planning on doing an eSET anyway.
10
Doctor
Caleb Kallen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 25 - 26
1 IVF
Anovulation
Male Factor
Recurrent Pregnancy Loss
Other
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Don’t wait too long because his [Dr. Eric Levens] appointments fill up fast...When the second transfer ended in another m/c, he suggested uterine septum removal before doing next transfer. This resulted in successful pregnancy. He made sure to do a extra ultrasound because initial HR was low. At this time he was realistic with us and therefore, we knew our chances. Thankfully it was successful and next an revealed higher HR...
When we had issues with our nurse [at Shady Grove] almost making a medication error and us calling to voice our concerns about her sloppiness with our care to office manger, he [Dr. Eric Levens] was the one who called us instead. He immediately switched our nurse and again made us feel at ease...their financial department is one of their worst departments. They are very wishy washy and not clear as to what you need to pay and what your paying for. We actually overpaid by a couple thousand and had to be reimbursed but I had to fight to get them to send the check and finally had to speak to financial manager. The coordinator I was assigned was terrible and I felt like I was constantly fighting to get in contact with her. When I did, I felt like she didn’t know what she was talking about and certainly wasn’t making things very clear.
How was your experience with Eric Levens at Shady Grove Fertility?
He is very good at explaining the process, the good, bad, and ugly. He makes sure you leave his office understanding everything. Several times he called us himself after hours to check in on us whether it was after our retrieval, when I got OHSS, and after each of our losses. He is hard to schedule with because he is sought after which makes booking difficult but when you are able to see him, the wait is worth it.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Schedule now. Don’t wait too long because his appointments fill up fast.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He would call us on his way home from work. He explained everything in detail. When we had issues with our nurse almost making a medication error and us calling to voice our concerns about her sloppiness with our care to office manger, he was the one who called us instead. He immediately switched our nurse and again made us feel at ease. He was realistic with us and very thorough. He was personable and genuinely upset along with us when we list two out our first pregnancies.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Lupron Antagonist Protocol. I produced 30 eggs. We did ICSI due to make factor. He suggested a frozen transfer due to me showing signs of OHSS, and my medical history. When the second transfer ended in another m/c, he suggested uterine septum removal before doing next transfer. This resulted in successful pregnancy. He made sure to do a extra ultrasound because initial HR was low. At this time he was realistic with us and therefore, we knew our chances. Thankfully it was successful and next an revealed higher HR.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle Kelly)
To be honest she was disorganized from the start. She was very disconnected from the process and took forever to return our calls. At first, she was attentive to emailing but in reality she would read it seems the first paragraph of my email and then fail to answer the rest—so I would find myself having to email her several times to get answers to original email. The final straw was when she got the doses wrong for one of our transfer medications and almost compromised my lining being thick enough for our third transfer. I’m a nurse so I caught it. But we switched nurses after that to Mary. And she was a breath of fresh air.
Describe your experience with Shady Grove Fertility.
Their front desk is sometimes clueless and it at times takes several times to get through. However, their after hours line is very responsive. I would keep on top of your financial responsibility because we had to advocate a lot for ourselves to be reimbursed and make sure we were really paying what we were supposed to. Otherwise the clinic is good. They do have a rule to not bring your kids in which we LOVESD because who wants to see a persons child that you can’t seem to have yourself in a place where your paying thousands to have a kid? Just loves that they were sensitive toward that. It’s also renovated and clean. I’m not sure if it’s up and functioning yet but when we left they were building a procedural suite next door for retrieval’s, transfers, etc. which was much more convenient than going to their facility in Rockville. It was working to get accredited by insurance companies first at the time so we couldn’t use it. But still pretty neat! Also parking is terrible. They have one parking garage that services 4 office buildings. So arrive early to make sure you get a spot on time.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We were lucky. Our treatment was covered partially by insurance. So our max OOP was $3500. However, their financial department is one of their worst departments. They are very wishy washy and not clear as to what you need to pay and what your paying for. We actually overpaid by a couple thousand and had to be reimbursed but I had to fight to get them to send the check and finally had to speak to financial manager. The coordinator I was assigned was terrible and I felt like I was constantly fighting to get in contact with her. When I did, I felt like she didn’t know what she was talking about and certainly wasn’t making things very clear.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He actually works with NIH to prevent cases of negligence where fertility doctors are allowing transfers of 3 embryos (for example) and having sextuplets. He is advocate for only transferring one (based off our personal history) because we already had high risk factors for pregnancy.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
This all had to do with our first nurse Danielle Kelly. She lost paperwork, ordered wrong doses of medications and sent wrong prescription to pharmacy (that we had done legwork to find I must note because medication was special script), she also seemed to always be out of office. This all contributed to mistakes that were made. I don’t think it was the other staffs fault.
10
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
8
10
Age 33 - 34
3 IUI
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Other
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Successful
Be prepared with your questions because he’s not going to over explain things unless asked. He [Dr. Tidey] will explain everything but he’s not “chatty” so it will be direct and brief...colomid and timed intercourse. After doing that for 3 cycles he told us that it was time to move along. He said we could keep trying but didn’t want us to spend all of our money and emotional currency on a potentially dead end treatment. We did 3 IUIs and none of them worked. I was on the fence about a 4th round and Tidey told me it would be a waste but he didn’t stop me and ultimately allowed me the choice.
IVF meds- $5000 IVF treatment- $30,000 IUI- $900 [at Shady Grove Fertility]...It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything...Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
How was your experience with Geof Tidey at Shady Grove Fertility?
Dr Tidey has an awkward bedside manner. He is a little socially awkward and more comfortable talking about the process and the procedure than he is making small talk and putting you at ease. He is very throughout and puts so much care into every decision and suggestion he makes. He puts his patients safety first and is very direct about what your options are. He doesn’t sugar coat the options and is very direct when making his suggestions about your car. He does a great job balancing your right and need as a patient to make your own decisions with not allowing you to spend too much time wasting money and time doing expensive treatments that aren’t going to work. In a truly emotionally overwhelming moment his direct and balanced insight and medical treatment is exactly what I needed.
What's one piece of advice would you give a prospective patient of Geof Tidey at Shady Grove Fertility?
Be prepared with your questions because he’s not going to over explain things unless asked. He will explain everything but he’s not “chatty” so it will be direct and brief.
During treatment, were you treated like a number or a human with Geof Tidey at Shady Grove Fertility?
He is very matter of fact so while you are very much treated like a human he is incredibly detached in the way he speaks to you. You aren’t a number, everything is tailored to you and he’s very well versed on your case but it’s going to be very clinical.
Describe the protocols Geof Tidey used in your cycles at Shady Grove Fertility and their degree of success.
I came in with unexplained infertility and so he had us try colomid and timed intercourse. After doing that for 3 cycles he told us that it was time to move along. He said we could keep trying but didn’t want us to spend all of our money and emotional currency on a potentially dead end treatment. We did 3 IUIs and none of them worked. I was on the fence about a 4th round and Tidey told me it would be a waste but he didn’t stop me and ultimately allowed me the choice. Ultimately I agreed with him that IVF was the best option. It was so hard for me to hear but he clearly explained to me while it made the lost sense. He suggested that we do both genetic testing and ICIS given my history of miscarriage. We ended up determining that I had bad egg quality and so out of 18 eggs retrieved 3 made it and only 1 was viable. We implanted that one and gave birth 9 months later.
Describe your experience with your nurse at Shady Grove Fertility.
Dr Tidey’s lead nurse provides all of the compassion and love that Tidey cannot. She is amazing and makes you feel so calm, supported and taken care of. The whole staff is amazing but our nurse knew our name, knew what was going on and always knew the best way to care for us based on the visit. As for the coordination she was also amazing. She is the perfect blend between Tidey and his nursing staff. She is calm, steady, compassionate but also firm and educational. She has to go over all of the information and patiently answers all questions and does an amazing job holding your hand while also making you feel like you’ve got it and you can do it!
Describe your experience with Shady Grove Fertility.
It is a little slow and hard to get someone on the phone. However they do a great job managing all aspects of the process. I personally think their business office is amazing as they do all that they can to try and help you figure out the best way to pay for everything.
Describe the costs associated with your care under Geof Tidey at Shady Grove Fertility.
IVF meds- $5000 IVF treatment- $30,000 IUI- $900
Describe Geof Tidey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He doesn’t suggest multiple transfers the first time around. He has concerns about the health of the mother. Said he would honor our decision but wasn’t excited about multiple embryo transfer.
8
Doctor
Geof Tidey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Stony Point
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 29
2 IUI
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Chang] was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby...He will answer everything thoughtfully.
I never had anything but a kind interaction with everyone who worked there [Shady Grove Fertility-Rockville] and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time)...She [nurse] was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was a great doctor to have for pcos and male factor infertility. He gave us both things to work on for about six months before retesting my husbands semen to see if we could improve our odds without further treatment. When that wasn’t the case, we moved forward with IUI and ultimately IVF when it became clear that we needed to do ICSI. He was very matter of fact about odds, treatment and protocol. He adjusted as necessary during cycles and had a kind bedside manner before and after our egg retrieval. We had a successful pregnancy on our first frozen transfer and we plan to transfer our remaining embryo this year. If that does not work we will not hesitate to use Dr. Chang for another round of ivf to have our second baby.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Ask a lot of questions at your consultations and appointments. He will answer everything thoughtfully.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very matter of fact about treatment and odds but was a kind person which is exactly what I was looking for. I wanted information that was not sugarcoated.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Clomid for one IUI cycle (adding extra days of Clomid for further follicle development) with ovidrel trigger (negative pregnancy test) , Letrozole for one IUI with ovidrel trigger (negative pregnancy test- male factor), IVF cycle with menopur, final-f, endometrin and a lupron trigger. 20 eggs retrieved, 16 mature, 9 fertilized, 2 made it to blast. 1 fresh embryo transfer resulting in live birth, 1 embryo frozen.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
When we met our nurse, Dew, I have to say that we were underwhelmed. She was very matter of fact without, it seemed, much emotion or compassion. However, I am so glad we gave her a chance because she ended up being a great advocate for us. She was hyper organized, quick to respond to my phone calls or emails and always had a kind word to say for both our negative and positive pregnancy tests. She helped us find cheaper prescriptions and had any resource we could ask for. Dew really made this journey easy for us and I hope she is able to do the same for many more people hoping to conceive.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility knows what it is doing. I am sure they churn out patient after patient every day. To some people this may make you feel like you’re just a number to them but for me it was a comfort because it meant they knew what they were doing. I never had anything but a kind interaction with everyone who worked there and the nurses there are above average. I had trouble getting blood drawn and they were so patient and kind to me every time I was there (which was sometimes almost every day for weeks at a time).
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We are very lucky to have good insurance so our coverage was excellent. We mostly paid copays and for some of our medications. Many of the tests were not considered “fertility” and fell under regular insurance coverage so they didn’t eat into our fertility coverage.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He strongly suggested single embryo transfer due to risk to mother and child with a multiple pregnancy, no added odds of getting pregnant if you transfer multiple and also due to our non-advances ages.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 42
4 IUI
2 IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bromer was an outstanding caregiver...was very clear that our chances with our own eggs might be low, given our age, history, and diagnosis. Every step of the way, he was trying to save us time, money, and heartache. In all his communications, he was warm, compassionate, and candid...listened carefully to all our questions and concerns...We eventually conceived using our own eggs (at age 42) in an IVF cycle with Dr. Bromer.
I found it comforting to be at such a large clinic [Shady Grove Fertility]. There’s never a lapse in care with such a big practice. Also—not all SGFC doctors are created equal! If you’re not thrilled with the first provider you see, you can switch...All the nurses at the Frederick office were amazing, but Toni was just outstanding. Kind, funny, encouraging, and sensitive...
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer was very clear that our chances with our own eggs might be low, given our age, history, and diagnosis. Every step of the way, he was trying to save us time, money, and heartache. In all his communications, he was warm, compassionate, and candid. He incorporated our wishes into his own treatment recommendations, and listened carefully to all our questions and concerns. We eventually conceived using our own eggs (at age 42) in an IVF cycle with Dr. Bromer. We will be forever grateful to him for his guidance, treatment plan, and advice.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
You can totally trust his guidance—he is up-to-date on all the most current research, and he truly cares about his patients.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Dr. Bromer was an outstanding caregiver. He was candid about our chances, but willing to listen to our wishes and guide our care accordingly.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was 42.5 when my cycle occurred. Dr. Bromer used a standard IVF antagonist protocol with bcp priming for us. He also recommended ICSI due to the age of my eggs (we had avoided ICSI in a prior cycle because we had no MFI issues). Dr. Bromer also recommended a freeze all cycle, given my response in a previous cycle. He was also receptive and encouraging when it came to my own reading on supplements; with his approval, I took melatonin, myo inositol, ubiquinol, fish oil, and MTHFR prenatal vitamins. We did not use PGS. We had three 5AA embryos and one 5AB embryo to freeze. We transferred one embryo, which resulted in the birth of our first child at 43.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni Benjamin )
All the nurses at the Frederick office were amazing, but Toni was just outstanding. Kind, funny, encouraging, and sensitive—we just adored her.
Describe your experience with Shady Grove Fertility.
I found it comforting to be at such a large clinic. There’s never a lapse in care with such a big practice. Also—not all SGFC doctors are created equal! If you’re not thrilled with the first provider you see, you can switch.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was the one with the strongest preference for eSET, given what I had read about the risks of multiple transfers. Dr. Bromer was in agreement with our preference, and did not urge us to transfer more than one embryo, despite our age.
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 29 - 30
1 IVF
Tubal Blockage
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kallen] put me on the antagonist protocol. Started me off on a very low dose of gonal and menopur as he expected my ovaries to react well. They weren't initially responding the way he expected them to so he monitored me very closely and adjusted my doses as needed. I stimmed for about 13 days and ended up with 18 retrieved, 17 mature, 12 fertilized and 9 embryos. He was very confident that even though my ovaries didn't respond the way we initially thought the were going to we would still end up with good embryos (which we did!) I'm very happy I trusted him as we were very happy with the results.
Everyone at the chesterbrook location [Shady Grove Fertility] was great! From the staff to the nurses. They're compassionate, caring, friendly and never once rude. I will recommend this clinic to everyone. They were always answering my questions, always willing to help...Dr. Kallen was great. He always made me feel like I was more than just a number. From phone calls to emails I always felt like I was receiving excellent care...
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen is a very smart man. He knew from the very beginning what my problem conceiving was. He put me on the perfect protocol and even though I wasn't very sure at first I trusted him and sure enough everything turned out exactly as he expected it to. I felt confident I was under the right care from the very beginning. He is an excellent doctor!
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Trust him, he knows what he's doing.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen was great. He always made me feel like I was more than just a number. From phone calls to emails I always felt like I was receiving excellent care.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
He put me on the antagonist protocol. Started me off on a very low dose of gonal and menopur as he expected my ovaries to react well. They weren't initially responding the way he expected them to so he monitored me very closely and adjusted my doses as needed. I stimmed for about 13 days and ended up with 18 retrieved, 17 mature, 12 fertilized and 9 embryos. He was very confident that even though my ovaries didn't respond the way we initially thought the were going to we would still end up with good embryos (which we did!) I'm very happy I trusted him as we were very happy with the results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Laura )
Laura was awesome!!
Describe your experience with Shady Grove Fertility.
Everyone at the chesterbrook location was great! From the staff to the nurses. They're compassionate, caring, friendly and never once rude. I will recommend this clinic to everyone. They were always answering my questions, always willing to help.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
insurance coverage
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
His stance on single embryo transfers vs multiple embryo transfers is very clear and understandable. One healthy baby is the goal! If single transfers aren't working then he isn't opposed to transferring more than one.
10
Doctor
Caleb Kallen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, 13 Eggs Frozen
10
10
Age 29
1 Egg Freezing
Endometriosis
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs...For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands....
A big strength is the empathy that is constantly shown at SGF [Shady Grove Fertility]. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing...My nurse was Grace and she was awesome...She gave me her personal line and was always one phone call away from answering any question that I needed.
How was your experience with Tomer Singer at Shady Grove Fertility?
For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility?
No other clinic to go to!
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility?
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs. I hate the thought of needles, feeling bloated, having a procedure etc. so it took me awhile to finally have the courage to educate myself. Dr. Singer, my nurse and the SGF team really made me feel empowered to go on the journey. Not to mention, they were very empathetic, which was critical for me. I finally felt like "I can do this" and that is all due to the SGF staff and Dr. Singer. Highly recommend for anyone considering.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility and their degree of success.
My journey started with an in person visit for bloodwork to understand my AMH levels and a sonogram. Based on those results, Dr. Singer was able to formulate the right plan for me, including medication. I started off with two injections and a pill and then introduced a third during day 4/5. I then triggered on day 7/8. I went into the office frequently and Dr. Singer adjusted my medication intake as needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Grace )
My nurse was Grace and she was awesome. I almost felt like we became friends by the end of the journey that is how often I would call her. She gave me her personal line and was always one phone call away from answering any question that I needed. She was great.
Describe your experience with Shady Grove Fertility.
A big strength is the empathy that is constantly shown at SGF. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring was super easy - I always expect to wait around at doctors office and I typically get super impatient. I was a little worried about this going into the process knowing how frequently I would need to go into the office for monitoring. SGF never made me wait. I was always in and out and it was very easy. Again, made the process that much more enjoyable (without it actually being enjoyable, haha)
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility.
I believe it was around 7K for the procedure and then additional funds for the medicine and anesthesia.
10
Doctor
Tomer Singer
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Manhattan
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
9
10
Age 38
IUI
Endometriosis
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrea Reh] made it clear that she may or may not be the doc to perform some procedures based on the day and timing of the cycle...She made recommendations but also allowed me to make my own informed decision. Due to having endometriosis and one blocked tube IVF is the preferred treatment...Following initial ultrasound she reported to her staff that I would have to take birth control for one month prior to proceeding. I just started Clomid cycle with Gonal f injection
Weakness [at Shady Grove Fertility]: financial services are helpful. I do not like that I don't receive an itemized bill of what I am actually spending money on SPECIFICALLY...Overall the entire SGF team at all locations work together for treatment...Staff are all phenomenal. Kind, personable, helpful. One nurse shared her own SGF story with me (she was a patient before becoming and employee)...It was explained that single embryo is preferred. I am not at this stage yet so we will see what happens in the future
How was your experience with Andrea Reh at Shady Grove Fertility?
At this time I have only met with Dr. Reh once for my consultation. She made recommendations but also allowed me to make my own informed decision. Due to having endometriosis and one blocked tube IVF is the preferred treatment. My insurance does not cover IVF so I decided to begin with IUI for a few cycles. Dr. Reh moved forward with my desired treatment. Following initial ultrasound she reported to her staff that I would have to take birth control for one month prior to proceeding. I just started Clomid cycle with Gonal f injection
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Have all documents in order to present to her so that she can review them with you in the room. If she has questions she can ask. Make notes of your questions and ask them at the end...once she is finished talking
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was thorough and very matter of fact which is a quality I like. She presents as a little rehearsed in effort to ensure she gets all pertinent information out prior to allowing questions to be asked. My suggestion with her would be to take notes as she speaks and at the end seek clarification on details. She is open about the structure of SGF in that you will not likely meet with her after the consultation but she and her team are involved in monitoring the process closely. Dr Reh also made it clear that she may or may not be the doc to perform some procedures based on the day and timing of the cycle. Overall the entire SGF team at all locations work together for treatment
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Initial ultrasound, one month of birth control, Clomid (5 days) and Gonal f injection plus trigger shot, IUI. I am currently still taking the Clomid
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Caitlin Herbert)
Staff are all phenomenal. Kind, personable, helpful. One nurse shared her own SGF story with me (she was a patient before becoming and employee).
Describe your experience with Shady Grove Fertility.
I appreciate them for remaining open during COVID 19 madness. They have taken measures to reduce number of people in clinic during monitoring hours. Weakness: financial services are helpful. I do not like that I don't receive an itemized bill of what I am actually spending money on SPECIFICALLY.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Kaiser insurance: thus far $377 for Rx, $450 for IUI, $30 office visit
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
It was explained that single embryo is preferred. I am not at this stage yet so we will see what happens in the future
9
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 35 - 36
6 IUI
2 IVF
3 Egg Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I love that I see him [Dr. Singer] for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive. ... His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful. ... Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
How was your experience with Tomer Singer at Shady Grove Fertility?
I love that I see him for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility?
Be ready to feel like part of the family, he is a wonderful man.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility?
Dr. Singer speaks to you like a person and an intelligent human being, he started off with us very basic, but as we have been going through this for many years now he now speaks to us on our level of understanding. You can tell that he truly cares and can empathize with our challenges and is confident he can assist us. His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility and their degree of success.
We have yet to start a treatment cycle with Dr. Singer, unfortunately as we need donor eggs and all donor cycles are on hold due to COVID-19 we are in a holding pattern. We are reviewing their frozen egg bank to see if there is a suitable donor there. He has us re-do all the testing from previous clinics with much additional to determine what protocols we should use including and ERA to determine exactly how much progesterone is needed for a transfer. None of the other doctors even suggested this test, we were planning to ask our last clinic. When discussing previous treatment protocols he is very clear about what is will and won't do based on science and his overall experience, other clinics have been very open to our suggestions which made us feel like we had to do the research and be the doctor.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian Oseni - donor coordinating nurse)
Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
Describe your experience with Shady Grove Fertility.
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility.
We have been accepted into the Shared Risk Program with Shady Grove, but as we have not yet selected a donor we have not had to pay yet. If we do a 1:1 donor with the PGT-A testing the cost will be $77k excluding medications and that will cover up to 6 donors (and all the eggs that come from them) and all transfers until we take home a live child. If we don't or choose to give up then we get the $77k back. If we do the 2:1 then it would be $53k with the same as above except we would be splitting the eggs with another couple.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He has advised us that he would be most comfortable with eSET, but open to discussing the transfer of 2 embryos. Mostly because we would like to have two children. However, he is not strongly in favor due to the risk of the embryo and myself if a twin pregnancy does occur.
10
Doctor
Tomer Singer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Manhattan
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
9
Age 40 - 41
1 IVF
Black or African-American
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Levens] knowledge and competence is without question. ... Because he was not available without an appointment, it was difficult to speak with him about questions or concerns. This was frustrating because it was my first cycle. He is thorough and compassionate if the news is not as hoped as was our case. He has adjusted treatment based on our specific results and explained the next steps.
The clinic [Shady Grove Fertility] overall is doing a great job however we noticed a lack of consistency in result reporting in dealing with the nursing staff. My nurse would call and not give the details of my monitoring appt or test results unless I asked specifics while others nurses would give me the results without prompting. After talking with my doc the day I was scheduled to trigger another nurse was trying to get us to buy more meds! She had not looked at my chart really and we could tell she had no idea but it did cause some confusion that day.
How was your experience with Eric Levens at Shady Grove Fertility?
His knowledge and competence is without question. As a doctor myself, I had to remind him that I wanted to know every detail without the sugarcoating or layman's optimism. Because he was not available without an appointment, it was difficult to speak with him about questions or concerns. This was frustrating because it was my first cycle. He is thorough and compassionate if the news is not as hoped as was our case. He has adjusted treatment based on our specific results and explained the next steps.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Patients have all different backgrounds and those who want to know more detail should be treated accordingly within reason.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
It was at times difficult to speak directly with him, however, I understand that he is extremely busy as the medical director of the clinic. When I did leave questions, he definitely would call back with an answer within a day or two. He was well versed with my record when we did talk.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Based on AMH, FSH, it was determined that my ovarian reserve was more than adequate and similar to someone approximately 5-6 yrs younger however quality was still unknown. The protocol was about 15 days and began with gonal f 150iu and 75iu of menopur. The menopur was increased up to 225 in the last week. I took doses of Cetrotide and used Leuprolide as the trigger. 17 eggs were retrieved, 13 of which were mature. 9 embryos were fertilized with 2 making it to day 6. Embryo testing of the 2 showed chromosome 21 trisomy and chromosome 21 monosomy. My husband and I were sent out for karyotype testing and awaiting results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Courtney Schmidt)
She was very responsive and willing to go the extra mile if needed. She was always accessible which was a plus considering that I could not always reach my doc. She would pass along any message or question so that I could get an answer quickly.
Describe your experience with Shady Grove Fertility.
The clinic overall is doing a great job however we noticed a lack of consistency in result reporting in dealing with the nursing staff. My nurse would call and not give the details of my monitoring appt or test results unless I asked specifics while others nurses would give me the results without prompting. After talking with my doc the day I was scheduled to trigger another nurse was trying to get us to buy more meds! She had not looked at my chart really and we could tell she had no idea but it did cause some confusion that day.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We did a multicycle package with a military discount and paid additional 5k for blast genetic testing. Altogether the services were 18k without medication.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Given our age and no children, we will be transferring more than 1 blast if available.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Previous box discussed this conflict.
8
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 42 - 43
3 IUI
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Architect
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Silva is very verbose. He had a lot to say and is also extremely busy...He was rather blunt, but did not lack compassion...I am over 40 w decent numbers...We did one IUI and 2 rounds of IVF w our own eggs...My numbers were decent for my age so the same medications were used for our second round of IVF, just w slightly higher doses. We did ICSI and also did PGT testing...
[nurse of Shady Grove Fertility] she will stay on the phone as long as you want and she will always call you back or email you even when she’s super busy...We spent $32,000 on two rounds of IVF w ICSI, medications, and PGT testing. The cost was due to me being over 41...The Nurse Practitioner who does all your ultrasounds was great as well. This clinic is quite thorough and we felt that as patients.
How was your experience with Celso Silva at Shady Grove Fertility?
Dr Silva is very verbose. He had a lot to say and is also extremely busy and getting an appt specifically w him was not easy even after we were patients. He was rather blunt, but did not lack compassion. He was not my perfect doctor, but I would and will continue to go to him bc I find him very knowledgeable and feel, whether or not it’s true, that he cares about me and my husband.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Be ready w a list of questions. Right down the answers bc he talks very fast. He does not sugar coat things, but remains optimistic at the same time.
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
Shady Grove is clearly a well-run machine. They have a number of offices in the US. And they do a large volume of patients. But we still felt like our case was being specifically looked at, as opposed to just another infertility case.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
I am over 40 w decent numbers. My husband does not have a low sperm count, but he doesn’t have great sperm. We did one IUI and 2 rounds of IVF w our own eggs. My numbers were decent for my age so the same medications were used for our second round of IVF, just w slightly higher doses. We did ICSI and also did PGT testing. I would not suggest doing the PGT testing. There are too many studies out there that show it is t a perfect science and that perfectly good embryos are actually being discarded bc of the testing. Shady Grove will not transfer any abnormal or mosaic embryos. I understand that not transferring them can save the patient from some heart ache, but after much thought, I think the heart ache is better than the results of the PGT. Especially when it results in zero embryos to transfer, as it did w us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth)
Our nurse, Beth, was great. She does talk a lot, so be prepared. But she will stay on the phone as long as you want and she will always call you back or email you even when she’s super busy. We have zero complaints about the staff.
Describe your experience with Shady Grove Fertility.
The financial person was a joke. She’s just a glorified credit card runner. The office manager was amazing. The Nurse Practitioner who does all your ultrasounds was great as well. This clinic is quite thorough and we felt that as patients.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
We spent $32,000 on two rounds of IVF w ICSI, medications, and PGT testing. The cost was due to me being over 41.
9
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, 17 Eggs Frozen
10
10
Age 38 - 43
3 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nair is] Warm, honest, compassionate...She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient...was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team [at Shady Grove Fertility] gave me tips on how to find the most cost effective pharmacies to fill them...many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
How was your experience with Anitha Nair at Shady Grove Fertility?
Warm, honest, compassionate, and expert. I fully trust her advice and recommendations and feel like I could not have a better doctor for this journey. She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient. She is a Godsend.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
This is the doctor that you want to work with! She’s on your side and in your fight as much as you are.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr Nair is exactly what you want in a fertility doctor: open, honest, transparent, warm. She has an excellent bedside manner, and gently shares all data (good & not so good) so that you can make the best decisions. She also inquires and cares about your emotional health, not just your physical health. I cannot recommend her enough.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
During early processes for elective egg freezing at age 37, it became apparent that I had diminished ovarian reserves and might not have the outcome I wanted. Dr Nair delivered these facts gently and compassionately, and was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer young)
So caring and communicative! She was proactive and checked in on procedures I had with my general ob/gyn to see how I was recovering!
Describe your experience with Shady Grove Fertility.
Shady Grove’s many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team gave me tips on how to find the most cost effective pharmacies to fill them. The per cycle cost was hefty, yes, but I truly felt that I got what I paid for, from start to finish.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet!
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
9
10
Age 36 - 38
4 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Durso] is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor. ... She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. ... Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email.
How was your experience with Nancy Durso at Shady Grove Fertility?
The only thing that may be considered a weakness to some is that Dr. Durso can be a bit socially awkward when it comes to small talk or casual conversation. She’s a great listener, though, if you like to chat. Regardless, when it’s time to talk treatment she really knows her stuff and gives you a clear plan and predicted outcomes, and we leave comfortable with every appointment we have with her.
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Be open and honest with her. She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Dr. Durso was very kind from our initial consultation and actively listened to what brought us to her for treatment. When I cried during the consult she simply paused, pushed a box of tissue to me and allowed me to get it out. Once I was done crying she asked if I was ready to continue. That was very kind and I did not feel judged. She is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor.
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
Because of my PCOS we had to use Provera to jumpstart the first treatment, as well as Letrazole tablets because previous attempts with Clomid (at my former OBGYN) failed. We did 4 IUIs using Gonal-F and triggering with Ovidrel. I was also placed on progesterone suppositories and Estrace, both taken vaginally. None resulted in pregnancy but male factor infertility was revealed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea Williams)
Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email. Responses are always very timely. And if you’re a hugger, she gives good ones. We also meet with Nurse Rosie for most of our appointments and I can’t say enough good things about her either. She’s an excellent listener, very thorough with the scans and walks you through what she’s seeing. She is gentle with “Wanda” and makes the entire visit somehow not seem overly intrusive. Nurse Andrea and Nurse Rosie make you feel more like family...not a number.
Describe your experience with Shady Grove Fertility.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We have not yet undergone our first IVF round but I did ask if we would be able to transfer two embryos. Dr. Durso highly recommends only transferring one because it will ultimately be safer for mom and baby.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
9
Doctor
Nancy Durso
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fredericksburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 26 - 27
1 IVF
Anovulation
PCOS
Poor Egg Quality
Tubal Blockage
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Isaac Sasson] wants to get to the route cause of my infertility and has been very supportive and compassionate through the whole process. He tweaks protocols and walks me through each diagnosis in terms I can understand...in the baby making business but also wants to keep mom and baby healthy. He will only transfer a single embryo unless there is a particular reason why the patient is requesting 2...
Everyone [at Shady Grove Fertility] is friendly and compassionate. They are all rooting for you! They are sensitive to not allowing people to bring their children to appointments and they are always checking in on us to see how everything is going...[Nurse] answers all my questions and never sounds like she is a rush to get off the phone...For IVF, our shared risk with PGS testing was about $26,000 (not including meds).
How was your experience with Isaac Sasson at Shady Grove Fertility?
I highly recommend Isaac Sasson. He wants to get to the route cause of my infertility and has been very supportive and compassionate through the whole process. He tweaks protocols and walks me through each diagnosis in terms I can understand.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Book soon because it take a little time to see him. Everyone wants him to be their doctor
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Isaac explains things in a way that makes sense. He explains everything medically and then again in terms I can understand. He is the best!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I started my first several rounds on clomid. Trying to get me to grow a few follicles and ovulate. Clomid effected my lining so we switched to Gonal F. I had the best results with this and it allowed my lining to grow as well. After almost a year, we decided to try IVF. Turns out I have poor egg quality so the protocol will be changing to a lupron, Gonal f, menopur cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alicia)
Alicia is great. She answers all my questions and never sounds like she is a rush to get off the phone
Describe your experience with Shady Grove Fertility.
The clinic is great. Everyone is friendly and compassionate. They are all rooting for you! They are sensitive to not allowing people to bring their children to appointments and they are always checking in on us to see how everything is going.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
For times intercourse cycles the cost was around $1500 a cycle (including meds). For IVF, our shared risk with PGS testing was about $26,000 (not including meds)
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Isaac is in the baby making business but also wants to keep mom and baby healthy. He will only transfer a single embryo unless there is a particular reason why the patient is requesting 2.
10
Doctor
Isaac Sasson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
10
Age 30 - 31
4 IUI
IVF
Anovulation
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
7
9
Age 28
Male Factor
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Shah for the consult and the follow up, but he didn't perform my HSG or ultrasound. I did feel he took care with my charts, so this didn't seem a disadvantage ... Dr. Shah is professional and friendly and puts us at ease. He is very confident and explains things clearly. I like that he walked us through why he was recommending a certain treatment plan, and that he took the financial aspect seriously.
The lab is located on the floor below so it is easy to schedule the semen analysis. The only weakness [of Shady Grove Fertility] is the hours of operation. There are no extended hours, and most of the procedure appointments are available before noon only. Scheduling was hard. It was difficult for us to navigate our work schedules to complete these appointments. It would have been so much easier even if they had some availability until 5 PM or 6.
How was your experience with Anish Shah at Shady Grove Fertility?
Dr. Shah is professional and friendly and puts us at ease. He is very confident and explains things clearly. I like that he walked us through why he was recommending a certain treatment plan, and that he took the financial aspect seriously. He went over the standard treatment options and the average success rates of each, and didn't jump immediately to either the most expensive option that we might not need, or the least expensive option that wouldn't give results. He showed us clear data, answered all of our questions, and definitely made us feel more hopeful about getting pregnant! The only thing I wish he did differently would be his approach to genetic testing. He told us it was a requirement for treatment, but we were told by our care coordinator that we had the option to accept or decline testing. Based on our medical histories, genetic testing was the right decision, but I would have preferred that he put the decision in our hands. Overall my spouse and I appreciate his skills and demeanor and are happy with our choice of having him as our doctor.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility?
Dr. Shah works at a clinic in partnership with other doctors. They take turns being on call for different procedures, and a lot of those procedures are based on your cycle. If you need a certain procedure on a specific day and Dr. Shah is not on call, another doctor will perform the procedure. I saw Dr. Shah for the consult and the follow up, but he didn't perform my HSG or ultrasound. I did feel he took care with my charts, so this didn't seem a disadvantage, and the doctors who performed the procedures had excellent bedside manner and told me each step of the process as they did it. My care was excellent and this did not seem to impact my standard of care, but it can throw you if you're not expecting to see a different doctor.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility?
Dr. Shah was personable and friendly, and made an effort to connect. He explained everything in easy to understand terms and seemed to remember details about us from our initial consult to the follow up.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Shah recommended Clomid with IUI. My test results were all in normal range, and my spouse had low end of normal results for his SA, except for his morphology being at 0. He was prescribed supplements to enhance the quality of the sperm. Dr. explained the data - with minor male factor we have a 4% chance of conceiving on our own. Using Clomid with IUI will increase our chances to 12-14% by creating more opportunity and making the path more direct for conception. Since we are healthy and not yet 30, he recommended this course of treatment as having the best cost-to-chances of success ratio. If that is not successful after a few months we would talk about IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jonessa)
We saw Jonessa after our first consult with Dr. Shah. He was very kind and knowledgeable. My anxiety levels were high, especially trying to process the information we had just learned. I hadn't known what to expect and was overwhelmed at all of the bloodwork and diagnostic procedures we needed to do for our prescreening. Jonessa slowly and clearly explained the timing of each procedure as well as the anticipated cost. She answered all of my questions and was patient when I wasn't sure how to word something. Her demeanor was reassuring and she made sure we knew our rights as patients. After this initial meeting we have been in contact with several staff members and nurses. Everyone has been exceedingly helpful and kind. If they don't know the information I am looking for, they connect me with the person who does. I can always be confident about a quick follow up. When we went for our genetic testing blood draw, my husband got woozy. The nurses got him a pillow and fed him a juice box! Quality treatment. The staff are really what put me at ease so I feel confident going into the clinic.
Describe your experience with Shady Grove Fertility.
The clinic environment is pleasant and clean. They have a Keurig in the waiting room, and an encouragement board where you can write notes to others on the same journey. The lab is located on the floor below so it is easy to schedule the semen analysis. The only weakness is the hours of operation. There are no extended hours, and most of the procedure appointments are available before noon only. Scheduling was hard. It was difficult for us to navigate our work schedules to complete these appointments. It would have been so much easier even if they had some availability until 5 PM or 6.
Describe the costs associated with your care under Anish Shah at Shady Grove Fertility.
Appointment with Dr. Shah (consult/followup) - $140 Transvaginal Ultrasound - $230 on site Office visit for Ultrasound - $65 HSG procedure - $1170
Describe Anish Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
7
Doctor
Anish Shah
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Stony Point
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 30 Eggs Frozen
10
9
Age 35 - 36
1 Egg Freezing
Black or African-American
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment...She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Twice I wasn't informed of changes in my protocol [at Shady Grove Fertility] and needed to call the emergency line to know my dosage for that evening...Loved that it [monitoring] was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could...The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Understand that you will not be able to see the doctor every visit and that you are in good hands with the rest of the clinical staff.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was professional, caring, honest and direct. She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Started with standard Gonal 112 and started Menopur 1 vial on day 4 perhaps? Needed to dial back the gonal down to eventually I think 25-50. I triggered a day earlier than anticipated. We didn't want to hormones to outpace the growth of the follicles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
Jenn was great and communicated through the patient portal. I asked a lot of questions and she was always able to get back to me within a day or point me in the right direction for who would have my answers. She was friendly and professional.
Describe your experience with Shady Grove Fertility.
The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Loved that it was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$11,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
Initial lab work had the results sent to the clinic but didn't hear anything back to confirm is they were good or not. Wrote nurse in portal and said everything looks good, would have told you if it was otherwise. I thought regardless, I shouldn't have to ask if results were good. Twice I wasn't informed of changes in my protocol and needed to call the emergency line to know my dosage for that evening.
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unsuccessful
10
10
Age 26
2 IUI
Anovulation
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Silva is a great communicator. He fully has your best interest at heart...will go over all your medical records and test right there in front of you and explain everything...discusses the options and reasons for each option. Ultimately he agrees with your decision though on how aggressive you want to be with treatment. My favorite thing is how he listens to me and fully addresses each concern I have.
I do like how [Shady Grove Fertility] has a "team approach" to handling patients. I have my own nurse who is great, forgetful at times but super nice. The financial advisor Teressa I do not care for at all...pretty pricey. Obviously all fertility treatments are pricey, but comparing to other clinics they are higher...nursing staff is all wonderful though.
How was your experience with Celso Silva at Shady Grove Fertility?
Dr. Silva is a great communicator. He fully has your best interest at heart. He will go over all your medical records and test right there in front of you and explain everything. He discusses the options and reasons for each option. Ultimately he agrees with your decision though on how aggressive you want to be with treatment. My favorite thing is how he listens to me and fully addresses each concern I have.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
See him for the consultation you will love him!!
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
I do like how this clinic has a "team approach" to handling patients. I have my own nurse who is great, forgetful at times but super nice. The financial advisor Teressa I do not care for at all.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
I had previously done 2 50mg clomid cycles with my OBGYN, which did not make me ovulate. I did achieve spontaneous pregnancy upon my initial consulation with USF IVF. However, I miscarried that baby. USF IVF then merged with shady grove. So coming to Dr. Silva he understood that I wanted to start IUI since I do not ovulate regularly on my own at all. First IUI he tried 5 mg of letrozole since clomid did not make me ovulate previously. 1 follicle matured and I had my IUI day 19. negative pregnancy test. For the 2nd IUI we increased letrozole to 7.5mg and I had 1 follcile mature again but had my IUI day 12! Negative pregnancy test. Now I am choosing to move onto IVF which Dr Silva agrees with or even agrees with me doing 2 more IUI's.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth G.)
Beth can be forgetful at times. However, more than not she is on top of calling me or messaging in the portal. She always answers any questions I have.
Describe your experience with Shady Grove Fertility.
Shady grove is pretty pricey. Obviously all fertility treatments are pricey, but comparing to other clinics they are higher. I do like the team approach this office has. The nursing staff is all wonderful though.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
IUI's are $1650 including ultrasounds but not medications. That is higher than other clinics I have seen. IVF quotes are around 20k including medications.
Describe Celso Silva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Unsure due to not starting IVF yet due to COVID-19.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources