Shady Grove Fertility

65 doctors work here

Rated 8.6
Strongly recommend: 68%Neutral: 21%Don't recommend: 11%8.6
68% strongly recommend
508 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
22 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Joseph Doyle
Shady Grove Fertility
78% strongly recommend
21 Reviews
Rated 9.4
Strongly recommend: 78%Neutral: 22%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Celso Silva
Shady Grove Fertility
77% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 77%Neutral: 21%Don't recommend: 2%9.3
Gilbert Mottla
Shady Grove Fertility
76% strongly recommend
18 Reviews
Rated 9.3
Strongly recommend: 76%Neutral: 24%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Eric Levens
Shady Grove Fertility
79% strongly recommend
40 Reviews
Rated 9.3
Strongly recommend: 79%Neutral: 14%Don't recommend: 6%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
89% strongly recommend
5 Reviews
Rated 9.2
Strongly recommend: 89%Neutral: 11%9.2
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Shayne Plosker
Shady Grove Fertility
80% strongly recommend
19 Reviews
Rated 9.1
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%9.1
Erika Johnston-MacAnanny
Shady Grove Fertility
85% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 85%Neutral: 10%Don't recommend: 5%9.1
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi (retired)
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Jason Bromer
Shady Grove Fertility
71% strongly recommend
50 Reviews
Rated 8.7
Strongly recommend: 71%Neutral: 22%Don't recommend: 7%8.7
Melissa Esposito
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 8.7
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Shruti Malik
Shady Grove Fertility
59% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 59%Neutral: 29%Don't recommend: 12%8.4
Andrea Reh
Shady Grove Fertility
60% strongly recommend
16 Reviews
Rated 8.4
Strongly recommend: 60%Neutral: 26%Don't recommend: 14%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Anitha Nair
Shady Grove Fertility
74% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 74%Neutral: 7%Don't recommend: 19%8
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 19%Neutral: 62%Don't recommend: 19%8
Naveed Khan
Shady Grove Fertility
53% strongly recommend
9 Reviews
Rated 7.9
Strongly recommend: 53%Neutral: 35%Don't recommend: 12%7.9
Eric Widra
Shady Grove Fertility
48% strongly recommend
27 Reviews
Rated 7.7
Strongly recommend: 48%Neutral: 26%Don't recommend: 26%7.7
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Paul Shin
Shady Grove Fertility
15% strongly recommend
3 Reviews
Rated 7.1
Strongly recommend: 15%Neutral: 70%Don't recommend: 15%7.1
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
39% strongly recommend
14 Reviews
Rated 7
Strongly recommend: 39%Neutral: 23%Don't recommend: 38%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Arthur Sagoskin
Shady Grove Fertility
15% strongly recommend
10 Reviews
Rated 6.8
Strongly recommend: 15%Neutral: 63%Don't recommend: 22%6.8
Michael Edelstein
Shady Grove Fertility
44% strongly recommend
12 Reviews
Rated 6.8
Strongly recommend: 44%Neutral: 13%Don't recommend: 43%6.8
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Brianna Schumacher
Shady Grove Fertility
56% strongly recommend
7 Reviews
Rated 6.2
Strongly recommend: 56%Neutral: 8%Don't recommend: 36%6.2
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Eugene Katz (retired)
Shady Grove Fertility
20% strongly recommend
10 Reviews
Rated 4.8
Strongly recommend: 20%Neutral: 30%Don't recommend: 50%4.8
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
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329 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, 17 Eggs Frozen
10
10
Age 38 - 43
3 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nair is] Warm, honest, compassionate...She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient...was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team [at Shady Grove Fertility] gave me tips on how to find the most cost effective pharmacies to fill them...many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
How was your experience with Anitha Nair at Shady Grove Fertility?
Warm, honest, compassionate, and expert. I fully trust her advice and recommendations and feel like I could not have a better doctor for this journey. She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient. She is a Godsend.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
This is the doctor that you want to work with! She’s on your side and in your fight as much as you are.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr Nair is exactly what you want in a fertility doctor: open, honest, transparent, warm. She has an excellent bedside manner, and gently shares all data (good & not so good) so that you can make the best decisions. She also inquires and cares about your emotional health, not just your physical health. I cannot recommend her enough.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
During early processes for elective egg freezing at age 37, it became apparent that I had diminished ovarian reserves and might not have the outcome I wanted. Dr Nair delivered these facts gently and compassionately, and was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer young)
So caring and communicative! She was proactive and checked in on procedures I had with my general ob/gyn to see how I was recovering!
Describe your experience with Shady Grove Fertility.
Shady Grove’s many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team gave me tips on how to find the most cost effective pharmacies to fill them. The per cycle cost was hefty, yes, but I truly felt that I got what I paid for, from start to finish.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet!
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
10
Age 32 - 33
1 IUI
Endometriosis
Black or African-American
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Sunita Kulshrestha] has been very informative, comforting, and makes time for virtual consults or to answer questions over the phone during the COVDI-19 pandemic. She, and her team, have been amazing during this holding pattern in our lives and we are thankful for them...Everyone's treatment is specifically tailored to their needs so that the best outcome can be reached. There is no "one size fits all" approach with Dr. Kulshrestha.
All of the nursing staff at Shady Grove Fertility of Waldorf have been amazing. They are very knowledgeable if we have questions or concerns, and they're very responsive to phone calls and messages in the patient portal. Our care coordinator has been very clear about financial responsibilities associated with treatment and fee schedules... The clinic is very intimate, so it never feels like you're a number. We're usually the only couple being seen during our appointment time.
How was your experience with Sunita Kulshrestha (retired) at Shady Grove Fertility?
Dr. Kulshrestha is very warm, approachable, and friendly. She listens to patient concerns and is great at drawing diagrams to really drive information home. She has made this experience at lot less daunting.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha (retired) at Shady Grove Fertility?
Be patient. Everyone's treatment is specifically tailored to their needs so that the best outcome can be reached. There is no "one size fits all" approach with Dr. Kulshrestha.
During treatment, were you treated like a number or a human with Sunita Kulshrestha (retired) at Shady Grove Fertility?
Dr. Kulshrestha has always been very transparent and effervescent, from our very first consultation. I initially saw her in 2018 for an evaluation because of difficulty getting pregnant after 1 year of trying. A month after the initial consultation, I fell pregnant naturally. Unfortunately the pregnancy ended in miscarriage at 8 weeks. After rebounding from our loss, we decided to give fertility treatments another try in 2019. Our IUI was unsuccessful but it helped us better understand some of the barriers that were causing fertility issues. As we were beginning baseline reading for IVF in 2020 Dr. Kulshrestha found a cyst on my right ovary, fast forward to my MRI results-- I was diagnosed with Stage 4 Endmetriosis due to a 6.5 mm endometrioma on my right ovary. Now that I know for sure that I have severe endometriosis, I understand that IVF is our only option to start our family. Dr. Kulshrestha has been very informative, comforting, and makes time for virtual consults or to answer questions over the phone during the COVDI-19 pandemic. She, and her team, have been amazing during this holding pattern in our lives and we are thankful for them.
Describe the protocols Sunita Kulshrestha (retired) used in your cycles at Shady Grove Fertility and their degree of success.
Femara 2.5 mg, increased to 5 mg daily to help with follicle stimulation. Ovidrel (trigger shot) and IUI 48 hours later. Progesterone suppositories to maintain uterine lining. 2 week wait for blood draw pregnancy test. We attempted timed cycles prior to IUI #1.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Gladys Wilkins, MPA, PA-C)
All of the nursing staff at Shady Grove Fertility of Waldorf have been amazing. They are very knowledgeable if we have questions or concerns, and they're very responsive to phone calls and messages in the patient portal. Our care coordinator has been very clear about financial responsibilities associated with treatment and fee schedules.
Describe your experience with Shady Grove Fertility.
The clinic has excellent hours. Our work schedule allows us 1 week day off so we have managed to have our appointments on that day so that our patients won't have to be rescheduled. The clinic is very intimate, so it never feels like you're a number. We're usually the only couple being seen during our appointment time.
9
Doctor
Sunita Kulshrestha (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Waldorf
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 30 Eggs Frozen
10
9
Age 35 - 36
1 Egg Freezing
Black or African-American
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment...She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Twice I wasn't informed of changes in my protocol [at Shady Grove Fertility] and needed to call the emergency line to know my dosage for that evening...Loved that it [monitoring] was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could...The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Understand that you will not be able to see the doctor every visit and that you are in good hands with the rest of the clinical staff.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was professional, caring, honest and direct. She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Started with standard Gonal 112 and started Menopur 1 vial on day 4 perhaps? Needed to dial back the gonal down to eventually I think 25-50. I triggered a day earlier than anticipated. We didn't want to hormones to outpace the growth of the follicles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
Jenn was great and communicated through the patient portal. I asked a lot of questions and she was always able to get back to me within a day or point me in the right direction for who would have my answers. She was friendly and professional.
Describe your experience with Shady Grove Fertility.
The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Loved that it was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$11,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
Initial lab work had the results sent to the clinic but didn't hear anything back to confirm is they were good or not. Wrote nurse in portal and said everything looks good, would have told you if it was otherwise. I thought regardless, I shouldn't have to ask if results were good. Twice I wasn't informed of changes in my protocol and needed to call the emergency line to know my dosage for that evening.
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 40 - 41
1 IUI
Donor Sperm
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free...I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI...I had one IUI that didn't take...I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing...[he] immediately set a new protocol in action to determine the best course of action for my changed goals
I am a single mother by choice. this is an important detail because I felt accepted at my clinic [Shady Grove Fertility] and did not feel any judgement about my choices...I think the online portal can be a bit frustrating to navigate...I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free. I felt like Dr. Widra cared about my well-being and truly wanted to help me reach my fertility goals. I communicate in a very matter-of-fact fashion, and Dr. Widra was able to take my fertility vision and put it into a medical protocol that made sense to me and was appropriate for me.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Just be yourself and be honest with your goals.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra always treated me with respect and kindness, and showed genuine interest in helping me achieve my fertility goals. Dr. Widra clearly understood my requests and communicated clearly and logically about my treatment protocol.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI, so that's what we did. I had one IUI that didn't take (not uncommon). I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing. Dr. Widra was very open to this and immediately set a new protocol in action to determine the best course of action for my changed goals.
Describe your experience with the nursing staff at Shady Grove Fertility.
I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed.
Describe your experience with Shady Grove Fertility.
I am a single mother by choice. this is an important detail because I felt accepted at my clinic and did not feel any judgement about my choices. I got linked up with a support group for other single mothers by choice, which has been super helpful and supportive. I think the online portal can be a bit frustrating to navigate. It's nice to talk to a human every now and again, so that is something that can be a bit of a pain, but not a big deal. Overall, I am happy with my clinic. I went to another clinic before this one, and the doctor I saw had unpleasant bedside manner, and I felt like I was being judged by her. So I was very pleased to find my current clinic, which basically had open arms towards me and my fertility goals.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My insurance covered a lot of it, so fortunately I haven't paid a whole lot. I've only gotten one IUI done thus far though, so my costs will increase as I have more fertility treatments.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
10
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unsuccessful
10
10
Age 26
2 IUI
Anovulation
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Silva is a great communicator. He fully has your best interest at heart...will go over all your medical records and test right there in front of you and explain everything...discusses the options and reasons for each option. Ultimately he agrees with your decision though on how aggressive you want to be with treatment. My favorite thing is how he listens to me and fully addresses each concern I have.
I do like how [Shady Grove Fertility] has a "team approach" to handling patients. I have my own nurse who is great, forgetful at times but super nice. The financial advisor Teressa I do not care for at all...pretty pricey. Obviously all fertility treatments are pricey, but comparing to other clinics they are higher...nursing staff is all wonderful though.
How was your experience with Celso Silva at Shady Grove Fertility?
Dr. Silva is a great communicator. He fully has your best interest at heart. He will go over all your medical records and test right there in front of you and explain everything. He discusses the options and reasons for each option. Ultimately he agrees with your decision though on how aggressive you want to be with treatment. My favorite thing is how he listens to me and fully addresses each concern I have.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
See him for the consultation you will love him!!
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
I do like how this clinic has a "team approach" to handling patients. I have my own nurse who is great, forgetful at times but super nice. The financial advisor Teressa I do not care for at all.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
I had previously done 2 50mg clomid cycles with my OBGYN, which did not make me ovulate. I did achieve spontaneous pregnancy upon my initial consulation with USF IVF. However, I miscarried that baby. USF IVF then merged with shady grove. So coming to Dr. Silva he understood that I wanted to start IUI since I do not ovulate regularly on my own at all. First IUI he tried 5 mg of letrozole since clomid did not make me ovulate previously. 1 follicle matured and I had my IUI day 19. negative pregnancy test. For the 2nd IUI we increased letrozole to 7.5mg and I had 1 follcile mature again but had my IUI day 12! Negative pregnancy test. Now I am choosing to move onto IVF which Dr Silva agrees with or even agrees with me doing 2 more IUI's.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth G.)
Beth can be forgetful at times. However, more than not she is on top of calling me or messaging in the portal. She always answers any questions I have.
Describe your experience with Shady Grove Fertility.
Shady grove is pretty pricey. Obviously all fertility treatments are pricey, but comparing to other clinics they are higher. I do like the team approach this office has. The nursing staff is all wonderful though.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
IUI's are $1650 including ultrasounds but not medications. That is higher than other clinics I have seen. IVF quotes are around 20k including medications.
Describe Celso Silva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Unsure due to not starting IVF yet due to COVID-19.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
10
Age 29 - 30
4 IUI
1 IVF
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Teacher
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Doyle is very soft-spoken and gentle...explains things clearly and directly...warm and compassionate, and he set my mind at ease going into my treatment. I felt confident that he would be able to handle anything that arose during my treatment...protocol was decided on based on my age, and previous treatments I had done at other fertility clinics. 20 eggs were retreived...never once doubted that my embryos were in the best hands!
Dr. Doyle and his staff at Shady Grove - Rockville, MD are the perfect blend of compassion and professionalism. Although they run a huge operation, I always felt taken care of and had my questions and concerns addressed right away...up-to-date on all of the latest and best research, procedures, treatments, labs, facilities...willing to work with me in offering options related to billing, payment, etc.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle is very soft-spoken and gentle. He explains things clearly and directly, and is clearly extremely knowledgeable, but he does so in a way that lay people can understand what he is saying. He is very warm and compassionate, and he set my mind at ease going into my treatment. I felt confident that he would be able to handle anything that arose during my treatment.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Fertility treatment is not something you should attempt to do halfway... At the beginning of my treatment, I was focused on finding a doctor or clinic that was the cheapest or quickest. I wish that I would have reached out to Shady Grove and Dr. Doyle sooner, because I could have spared myself a lot of money, pain, and time.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle and his staff at Shady Grove - Rockville, MD are the perfect blend of compassion and professionalism. Although they run a huge operation, I always felt taken care of and had my questions and concerns addressed right away
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
I did a standard IVF retrieval protocol, using follistim and menopur and a lupron trigger. The protocol was decided on based on my age, and previous treatments I had done at other fertility clinics. 20 eggs were retreived.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Effie Ifrat)
I CANNOT say enough good things about the nursing staff and care team at Shady Grove-Rockville, particularly Effie Inbar. They truly go above and beyond for you, and really care about your success. Their communication, expertise, professionalism, etc. was top-notch.
Describe your experience with Shady Grove Fertility.
Shady Grove is a huge fertility clinic with multiple locations along the Southeast. Despite being such a large operation with hundreds of doctors, nurses, patients, etc. I never felt like I was in a factory. All of the doctors, nurses and staff act with the utmost professionalism at all times, and are extremely communicative and prompt with everything. Actually, the fact that they are so large and well-known in the fertility world gave me a lot of peace of mind. They recruit the best doctors, and are up-to-date on all of the latest and best research, procedures, treatments, labs, facilities, etc. I never once doubted that my embryos were in the best hands!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I was an out-of-state patient at this clinic, so I had my monitoring appts. done at a different clinic off-site.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
My treatment was financed through a third party company, as my health insurance does not cover ANYTHING related to infertility. I will say that I thought that the cost of treatment at Shady Grove-Rockville was comparable to what a similar treatment cycle would cost at other fertility clinics. But Shady Grove was much more willing to work with me in offering options related to billing, payment, etc.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Doyle and Shady Grove do counsel patients to use eSET when the patient's age and statistical treatment outcome call for it, however, they ultimately allow the patients to make their own choice in how many embryos to transfer. I appreciated the fact that they allow you to make the choice for your own embryos. Some clinics take that choice away from you.
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 30
1 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We have had recurrent pregnancy loss, and she [Dr. Johnston-MacAnanny] was very sensitive to it as well as provided a very realistic outlook on treatment, etc...Letrozole 2.5 for 5 days after having an ultrasound to determine I was indeed not pregnant and an HCG test when I started my period. Then, after those 5 days, I had two ultrasounds, to see when my folicules were ready. Once the appropriate size, I was instructed to take a trigger shot. Then we had times intercourse as explained to us. We then had a positive pregnancy test and two bHCGs drawn to ensure progression...
[Shady Grove Fertility] friendly staff, timely nursing staff...non-up front transparency with financial services and what it will cost. We spent a little over 1500 on diagnostics, co pays, etc...Everytime I had a question and emailed on the portal, it was answered super quickly...The only thing I wish I had been told is what to expect as far a timeline, before treatment. This probably should have come from the office. We had a hiccup with our testing (I rested positive for antibodies and I have O- blood type, meaning rhogam was still in my system) and the office seemed like they wanted me to wait another month or so because of this...
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility?
The only thing I wish I had been told is what to expect as far a timeline, before treatment. This probably should have come from the office. We had a hiccup with our testing (I rested positive for antibodies and I have O- blood type, meaning rhogam was still in my system) and the office seemed like they wanted me to wait another month or so because of this. I contacted my OBGYN who reached out and got the ball rolling.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility?
Ask exactly what to expect for your problems. This may be a blanket answer or very specific depending on your problems.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility?
We met Dr. Johnston-Macanny during the COVID pandemic via an online method. We have had recurrent pregnancy loss, and she was very sensitive to it as well as provided a very realistic outlook on treatment, etc.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility and their degree of success.
I have had recurrent pregnancy loss with several chemical miscarriages, longer cycles, diagnostic testing that appeared more like PCOS but without the physical characteristics. I was placed on Letrozole 2.5 for 5 days after having an ultrasound to determine I was indeed not pregnant and an HCG test when I started my period. Then, after those 5 days, I had two ultrasounds, to see when my folicules were ready. Once the appropriate size, I was instructed to take a trigger shot. Then we had times intercourse as explained to us. We then had a positive pregnancy test and two bHCGs drawn to ensure progression. Then, at 6, 7&8 weeks we had ultrasounds to ensure growth.
Describe your experience with the nursing staff at Shady Grove Fertility.
Everytime I had a question and emailed on the portal, it was answered super quickly.
Describe your experience with Shady Grove Fertility.
Strengths- friendly staff, timely nursing staff Weaknesses: non-up front transparency with financial services and what it will cost. We spent a little over 1500 on diagnostics, co pays, etc. And we have amazing healthcare coverage.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility.
Between genetic testing, lab work, co-pays, drugs, and ultrasounds it was about $1500.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Richmond
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
10
10
Age 27 - 28
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We saw Dr. McKeeby after our first failed cycle at another clinic. We were heartbroken, financially struggling and still, we clung to hope. He sat with us for over an hour during our first initial consult. He went thru every page (400 pages) of our medical records from our previous facility. When we tried to transfer our eggs from the other facility to Shady Groves lab, he called me personally to tell me the bad news. The old RE did not freeze our eggs appropriately and they would not be viable for thaw. He gave us devastating news, but he was calm and precise about his reasons. I respect him due to his honesty and compassion.
They [nurses at Shady Grove Fertility] take the time to talk to us and explain each question or concern that we have...The benefits/strengths include the cleanliness of all of their facilities, their friendly staff (from the front desk, to the lab technicians, to the nurses and physicians) and the way they make you feel welcome and less like a number...The only thing that went wrong was the clinic scheduled my appointment for the Annapolis location and I was suppose to be at the Salisbury location. It has bumped our appointment almost 30 days back, but it was a small mistake with no consequences.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
We saw Dr. McKeeby after our first failed cycle at another clinic. We were heartbroken, financially struggling and still, we clung to hope. He sat with us for over an hour during our first initial consult. He went thru every page (400 pages) of our medical records from our previous facility. When we tried to transfer our eggs from the other facility to Shady Groves lab, he called me personally to tell me the bad news. The old RE did not freeze our eggs appropriately and they would not be viable for thaw. He gave us devastating news, but he was calm and precise about his reasons. I respect him due to his honesty and compassion.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Ask a ton of questions, because he will absolutely take the time to answer them. When you leave all of your medical questions are answered completely, and you understand the treatment plans ahead.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby was the second RE that we saw. His team (Urologist Dr. Tanikarut) has been phenomenal. We were really let down by our first RE and had lost most hope to being parents. Dr. McKeeby is in the midst of making a plan for our future IVF cycles. He is honest and realistic and for that I am thankful. I am a nurse, and I know a lot more than the average patient. He doesn't make me feel like my questions and concerns are a bother, he takes the time to answer them completely.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
We have not done a cycle with Dr. McKeeby yet, my husband is still on the medications to boost his count and raise his testosterone.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth )
We are still new in the process at this clinic, but from our past experience they have been great. Our previous facility never knew us (even if we were there the day prior, they would forget why we were there (male factor), did not call to follow up post egg retrieval). We aren't just a number to them. They take the time to talk to us and explain each question or concern that we have.
Describe your experience with Shady Grove Fertility.
The only thing that is hard about our clinic is the drive. It is a two hour drive to get to the clinic with cryopreservation, but we do not mind because we really like the clinic and staff. The benefits/strengths include the cleanliness of all of their facilities, their friendly staff (from the front desk, to the lab technicians, to the nurses and physicians) and the way they make you feel welcome and less like a number.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
I do not remember specifics as we are have an appointment coming up to sit down in regards to IVF costs.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
The only thing that went wrong was the clinic scheduled my appointment for the Annapolis location and I was suppose to be at the Salisbury location. It has bumped our appointment almost 30 days back, but it was a small mistake with no consequences.
10
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Salisbury
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
10
9
Age 35 - 38
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I always felt like she [Dr. Anitha Nair] really cared about me as an individual. She asked about my work, never rushed when I had lots of questions, was candid yet compassionate in all of her communication. And even though my transfer was scheduled while she was on vacation, she called me to check in that morning!...She was fully present during our visits. She never rushed or seemed annoyed when I had a lot of questions. She treated me like an educated, informed adult (which is more than I can say for my prior doctor).
It was easy to get an appointment [at Shady Grove Fertility], and the locations are convenient. All of the staff were competent and kind. I did have to call to remind the insurance/billing specialist about my authorizations, after not hearing from them before a procedure...My nurse the first time was very good. She sometimes didn’t get back to me as quickly as I would have liked, but overall was compassionate and answered my questions and served as a very helpful resource. The other nurses and staff who I interacted with during monitoring appointments, etc. were all wonderful.
How was your experience with Anitha Nair at Shady Grove Fertility?
I always felt like she cared about the smallest details, and that she had my best interests at heart. She was fully present during our visits. She never rushed or seemed annoyed when I had a lot of questions. She treated me like an educated, informed adult (which is more than I can say for my prior doctor).
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Have your list of questions ready, and she will answer all of them!
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I always felt like she really cared about me as an individual. She asked about my work, never rushed when I had lots of questions, was candid yet compassionate in all of her communication. And even though my transfer was scheduled while she was on vacation, she called me to check in that morning!
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We did a pretty standard (antagonist?) IVF protocol for a fresh transfer. It was the first cycle we had tried, after 3 failed IUIs at another clinic that declined to let us try a fresh transfer. I did not take BCP because I’ve had bad reactions in the past, and Dr. Nair was supportive of me declining that component. I responded well to the protocol.
Describe your experience with your nurse at Shady Grove Fertility.
My nurse the first time was very good. She sometimes didn’t get back to me as quickly as I would have liked, but overall was compassionate and answered my questions and served as a very helpful resource. The other nurses and staff who I interacted with during monitoring appointments, etc. were all wonderful.
Describe your experience with Shady Grove Fertility.
It was easy to get an appointment, and the locations are convenient. All of the staff were competent and kind. I did have to call to remind the insurance/billing specialist about my authorizations, after not hearing from them before a procedure.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It definitely felt a little bit like a cattle call, but a well run one. I went in the morning before work and it was always packed but moved along fairly quickly.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
I had really good insurance coverage for the cycle, including meds. I had already met my out of pocket max, thanks to IUIs done earlier in the year, so my IVF cycle cost very little. I paid an office visit copay when I saw the doctor. The most expensive part was the cost for a nurse to help me at home with my injections the first few days (I was nervous!!). And also the embryo storage, which insurance did not cover.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was happy to do eSET, and Dr. Nair was fully supportive given my age and history.
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 40
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I've seen Dr Doyle on 3 occasions; 1 consult, 1 follow-up after testing, and during 1 monitoring appointment for my 3rd IUI. He was very thorough in explaining the testing, the results, the treatment plan, and the odds of success. He was also very compassionate and positive when discussing the treatment plan and the failure of the first 2 IUIs.
It is pretty easy to get an appointment [at Shady Grove Fertility] and the doctors/nurses/staff all seem very compassionate. It is a large clinic with many patients per day so my doctor did not perform any of my monitoring or IUI procedures except that he checked in during one monitoring appointment for my 3rd IUI attempt. The other sonographers/technicians/doctors were great so it didn't bother me that he wasn't at all of my appointments.
How was your experience with Joseph Doyle at Shady Grove Fertility?
I've seen Dr Doyle on 3 occasions; 1 consult, 1 follow-up after testing, and during 1 monitoring appointment for my 3rd IUI. He was very thorough in explaining the testing, the results, the treatment plan, and the odds of success. He was also very compassionate and positive when discussing the treatment plan and the failure of the first 2 IUIs.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
I would say I recommend him. He is a great doctor and you should feel at ease expressing any concerns to him as he should be able to reassure you.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
I felt like Dr. Doyle took the time to explain all the testing and treatments and showed compassion and positivity during a monitoring appointment for my 3rd IUI.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
My treatment protocol is up to 3 medicated IUIs using Clomid (75mg for the first IUI, increased to 100mg for 2nd and 3rd) on days 3-7, Ovidrel trigger shot to induce ovulation, and Prometrium (progesterone) vaginal inserts after the IUI until the pregnancy test. The rationale is that we conceived our first child on our own in less than a year and the testing showed some mild male factors so IUI would bring the sperm closer to the egg. He prescribed Clomid because I am 39 so the hope was that 2 eggs would be released at ovulation increasing the odds that one of them would be of good quality and get fertilized. We are in the two week waiting period for the 3rd IUI. The first 2 did not work.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Efrat Inbar)
All of the nurses I interacted with were very compassionate and knowledgeable.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility has high success rates. It is pretty easy to get an appointment and the doctors/nurses/staff all seem very compassionate. It is a large clinic with many patients per day so my doctor did not perform any of my monitoring or IUI procedures except that he checked in during one monitoring appointment for my 3rd IUI attempt. The other sonographers/technicians/doctors were great so it didn't bother me that he wasn't at all of my appointments.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Each IUI cost $1800 plus the cost of the medications which was ~$250-260. My treatment is not covered by insurance. Most of the testing was covered. I think we paid ~$200-300 out of pocket for all of the testing procedures for copays/coinsurance/deductibles.
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
9
10
Age 35 - 37
2 IVF
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Eric Levens] is a compassionate, patient, soft spoken and hardworking doctor. He gave me hope all along the way even when I was experience loss or complications. He gave me options but respected my decisions based on the information he provided...He reassessed after each miscarriage which led to slightly different protocols, PGStesting and using an implantation protocol (lovenox, baby aspirin, prednisolone)...
My primary nurse [at Shady Grove Fertility] was kind and compassionate but seemed to forget a lot of my unique needs. I learned to constantly remind her what was going on and also learned that I would need to advocate for myself...We were part of a shared risk program so paid an upfront fee. We paid for PGS testing of our embryos and also paid for medications which were not part of the shared risk program. Some medications were covered by insurance.
How was your experience with Eric Levens at Shady Grove Fertility?
He is a compassionate, patient, soft spoken and hardworking doctor. He gave me hope all along the way even when I was experience loss or complications. He gave me options but respected my decisions based on the information he provided.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Listen, ask questions, advocate for yourself but trust his experience and recommendations.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
He took time to talk to us, explain everything in as much detail as we needed and called whenever there were important results or decisions to discuss.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
He reassessed after each miscarriage which led to slightly different protocols, PGStesting and using an implantation protocol (lovenox, baby aspirin, prednisolone).
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Mary Hartman)
My primary nurse was kind and compassionate but seemed to forget a lot of my unique needs. I learned to constantly remind her what was going on and also learned that I would need to advocate for myself.
Describe your experience with Shady Grove Fertility.
My clinic has very good hours to accommodate my work schedule. They have excellent administrative staff included those at the front desk. I never had difficulty making the appointment I needed. They were very efficient at getting patients in and out for morning monitoring. I did feel that they had a large number of patients to manage but we knew that when we chose to use them for our fertility needs.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Approximately $25,000. We were part of a shared risk program so paid an upfront fee. We paid for PGS testing of our embryos and also paid for medications which were not part of the shared risk program. Some medications were covered by insurance.
9
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
9
Age 30 - 31
7 IUI
1 IVF
Donor Sperm
European
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
On the third cycle, we started doing monitoring through Shady Grove, meaning bloodwork and ultrasound to track ovulation and introduced 50mg of Clomid to the cycle. After this cycle was not successful, Dr. Roth suggested we do an HSG test to make sure there were no blockages in my fallopian tubes and that my uterus was normal. After getting normal results back from that test, we started our 4th IUI cycle.... ultimately decided to try IVF. I began the cycle taking birth control to suppress natural ovulation. We also used Menopur (75 IU), Follistim AQ (200IU), and Ganirelix (250MCG). We used Lupron (1mL) for the trigger before egg retrieval. After the Fresh Embryo Transfer, I began taking Estradiol (2mg tab) twice daily, and Endometrin (100mg tab) 3 times a day. This transfer was not successful. I have just started taking birth control again for the frozen embryo transfer and will begin Estrace/Estradiol 2mg tab 3x a day soon.
We've had 3 nurses over the course of our treatment at Shady Grove...I think, now that they have figured out the staffing changes, that both nurses we have dealt with are doing their best to make us feel like patients and not just numbers. Overall, our experience has been a positive one... It is a little bit of an inconvenience that the Frederick office is only able to do bloodwork and/or ultrasound and I have to travel for any other type of procedure. Initially, when we started this process over a year ago, they were rearranging their staff and we went through 3 nurses before we landed with Janine.
How was your experience with Lauren Roth at Shady Grove Fertility?
Lauren is supportive, empathetic and professional. We've had three treatment consultations with her. In each meeting, she clearly stated where we were in the treatment process, what the next steps or options were, and any risks associated with procedures. She would check in with us to make sure we understood everything and was able to do this without us feeling patronized. We asked many questions and Lauren always made sure we had as much information as we could before making any decisions. We felt/feel that she gave us her honest opinions and she supported us in each decision we have made thus far. Whether that be opting in or out of genetic testing, choosing to continue IUI after our miscarriage and switching to IVF, Dr. Roth has been supportive of each decision. She has also been quick to respond to any messages or emails we have left with questions. She never makes you feel ashamed or stupid for asking questions, even if they are as silly as "is it okay to dye my hair?" During procedures (we have done multiple IUI's and one fresh embryo transfer with her and will be doing a frozen transfer at the end of October), Lauren talks through the procedure as it's happening. This was especially helpful and comforting for my wife and me. I know my wife would have been asking a million questions if she had not been walking us through it. After our miscarriage, Dr. Roth was sympathetic and gentle about asking when we wanted to proceed to the next step. We have never felt rushed or pushed in a certain direction. She allowed us to make our own decisions about our treatment plan and it does make us feel like we are a team.
What's one piece of advice would you give a prospective patient of Lauren Roth at Shady Grove Fertility?
Don't be afraid to ask all your questions and voice your concerns. She will listen.
During treatment, were you treated like a number or a human with Lauren Roth at Shady Grove Fertility?
Lauren is extremely considerate. She is empathetic and encouraging. She is very knowledgeable and checks in with us to make sure we understand everything before proceeding. During procedures, she is vocal about what is happening so we have a better understanding of how things are going in real-time. She has a comforting nature and I feel like she has supported us in every decision we have made along the way.
Describe the protocols Lauren Roth used in your cycles at Shady Grove Fertility and their degree of success.
We started this journey without medications. The first two cycles of IUI were natural. At the time we started the process I was 29 and had no health issues that would indicate the need to use anything else. We also used at home Ovulation Predictor Kits (OPK) to track my LH level and predict my ovulation window. We used the Ovidrel trigger shot starting in cycle 2. On the third cycle, we started doing monitoring through Shady Grove, meaning bloodwork and ultrasound to track ovulation and introduced 50mg of Clomid to the cycle. After this cycle was not successful, Dr. Roth suggested we do an HSG test to make sure there were no blockages in my fallopian tubes and that my uterus was normal. After getting normal results back from that test, we started our 4th IUI cycle. This cycle resulted in a chemical pregnancy. 5th IUI we also introduced an FSH injectable (Follistim AQ, can't remember the dosage). On the 6th IUI cycle, we continued with Clomid and Follistim, increasing the dosage slightly on the Follistim. We were successful in this attempt and found out we were pregnant on New Year's Eve. I made it 14 weeks and had a miscarriage in March of 2019. We used April as a recovery month and did a saline ultrasound in May to confirm that all the tissue was removed and my uterus was clear to try another IUI. We continued with the protocol that we used in the 6th cycle except I used Letrozole 2.5mg instead of Clomid because of a national shortage. This protocol was successful for us so Dr. Roth felt that we didn't change it. After this cycle was negative, we discussed our options with Dr. Roth and ultimately decided to try IVF. I began the cycle taking birth control to suppress natural ovulation. We also used Menopur (75 IU), Follistim AQ (200IU), and Ganirelix (250MCG). We used Lupron (1mL) for the trigger before egg retrieval. After the Fresh Embryo Transfer, I began taking Estradiol (2mg tab) twice daily, and Endometrin (100mg tab) 3 times a day. This transfer was not successful. I have just started taking birth control again for the frozen embryo transfer and will begin Estrace/Estradiol 2mg tab 3x a day soon.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Toni Benjamin)
We've had 3 nurses over the course of our treatment at Shady Grove. Allison Catalani was our initial point of contact and she was organized and helpful. She was only our nurse for a few weeks (staffing changes). Throughout the IUI process, our nurse was Jody DeRaimo. Jody was friendly and knowledgeable, however, I did feel that she could be unorganized at times. She would ask me what medications I was taking and what kind of cycle I was doing or say she was going to send something to the pharmacy that day, but it didn't get sent. It felt like she had too much on her plate. In comparison, our IVF nurse, Toni Benjamin is "on the ball." She is very organized, and she has been able to answer all of my questions without having to ask or confirm with someone else. She reminded us to get our sperm shipped to the clinic, and then followed up with the Rockville office to make sure it got there. She sent medications to 3 pharmacies so we could get the lowest cost. She has been very nice to work with thus far.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility - Frederick as a clinic is welcoming and clean. The staff is friendly and professional. It is a little bit of an inconvenience that the Frederick office is only able to do bloodwork and/or ultrasound and I have to travel for any other type of procedure. Initially, when we started this process over a year ago, they were rearranging their staff and we went through 3 nurses before we landed with Janine. That was a bit confusing because it felt like we didn't know who we should be talking to, and when we did talk to someone, they weren't always sure what our protocol was. I think, now that they have figured out the staffing changes, that both nurses we have dealt with are doing their best to make us feel like patients and not just numbers. Overall, our experience has been a positive one.
Describe the costs associated with your care under Lauren Roth at Shady Grove Fertility.
We were lucky in that our insurance covered 6 IUI cycles. However, we had a $50 copay for any visit to the clinic regardless of the type of appointment, and the IUI's were only covered after we met our deductible. Medications were partially covered as well. The HSG test was not covered, and that was $350 up front. The billing for this was a bit confusing because Shady Grove's system was a few months behind, so even though we paid up-front for the HSG exam, they applied that money to other charges on our account. In the course of the IUI treatment, we spent $16,000 (not including sperm). As we moved to IVF treatment, nothing is covered by our insurance. We opted for Shady Grove's Shared Risk Program, which is $19,500.00 plus the cost of medications (so far $2,331.00).
Describe Lauren Roth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
When we asked about the number of embryos, Dr. Roth explained to us that because of my age (30) if we did multiple embryos we would only be increasing our chance of twin rather than increasing the chance of pregnancy. She felt that the odds were good to transfers only one since the rate of pregnancy for someone my age is around 50%.
10
Doctor
Lauren Roth
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 36 - 38
3 IUI
5 IVF
4 Embryo Freezing
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Despite having a very busy practice and being its medical director, Dr. Levens frequently goes the extra mile to answer detailed and numerous questions, calling ahead of and after treatments, and being available to do procedures himself whenever possible. He listens carefully and attentively so I have never felt rushed during consults or even with middle-of-the-hallway questions during monitoring. Dr. Levens encourages patients to be engaged in their care and always invites follow-up inquiries as needed...he has a terrific bedside manner. Infertility treatments can make male partners feel marginalized yet Dr. Levens' attitude and soft-spoken nature are very approachable to men as well and he puts them at ease.
I liked the flexibility of being able to go to any of [Shady Grove Fertility's] numerous locations (even in several states) as medical records are linked. Overall, getting an appointment is easy especially for monitoring, which can be done in different centers across town rather than needing to be at one's primary clinic every time. Having said this, I found it necessary to book a post-treatment follow-up appointments with my RE weeks out (typically at the start of a cycle) if my goal was to not miss any time due to scheduling availability. While getting a phone consult to regroup was an option, in-person consults had to be scheduled further out. Even though one has to medically qualify, SG's programs such as Shared Risk allow for a certain sense of security to the stress of many unknowns associated with IVF cycles.
How was your experience with Eric Levens at Shady Grove Fertility?
From the first time I met Dr. Levens, it was very clear that he makes a personal investment in the care and well-being of his patients. I tend to have a lot of intricate questions and he regularly engages in answering these in sufficient detail. While Dr. Levens has a game plan with treatments, he is open to patients' input and, if so desired, will discuss the pros/cons of what one might have found in researching the latest protocols or merits of various options. I have recommended Dr. Levens to numerous friends and acquaintances as he has a terrific bedside manner. Infertility treatments can make male partners feel marginalized yet Dr. Levens' attitude and soft-spoken nature are very approachable to men as well and he puts them at ease. Although this stage of the relationship deepened with IVF (and was less so during the TI/IUI phase of my treatment), Dr. Levens frequently calls ahead of procedures if he isn't the one on-call that day and even after to offer support/encouragement. As the complexity of my clinical situation expanded, Dr. Levens' personal attention to my case increased and he communicated updates to me much more often rather than relying on the nursing staff. When one egg retrieval went particularly awry, he updated me regularly on what was going on. It was clear that Dr. Levens was as interested in the outcome of my medical care as my husband and I--further, he even commented on how personally took this clinical setback so Dr. Levens is definitely in the trenches with his patients. Through my several years as his patient, I particularly appreciated how Dr. Levens sought to keep as many options open for his patients as possible (e.g., endometrial prep for a fresh transfer just in case we decide to go for this option on day 5 vs do a freeze-all, go/no go options on PGS testing, etc.). The language a person chooses to use can say a lot about one's true take on a situation and Dr. Levens speaks of 'we' vs 'you' as in 'we are in this together' and that shows up in every aspect of the care I received to date--infertility really is a team sport.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Although he has a very caring nature, Dr. Levens tends to have a more pessimistic/realistic view of the situation so be mindful of this. For instance, Dr. Levens regularly subtracts 10% from assorted success statistics I've seen (e.g., chance of implantation, odds of pregnancy from procedure, etc.) so consider this when hearing both good news (it's likely better) or bad news (it might not be as bleak). Dr. Levens is also really approachable so do take him up on the offer of reaching out with questions in between consults and/or during monitoring as he will make time to speak with you. As with any infertility treatment, be your own advocate.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Despite having a very busy practice and being its medical director, Dr. Levens frequently goes the extra mile to answer detailed and numerous questions, calling ahead of and after treatments, and being available to do procedures himself whenever possible. He listens carefully and attentively so I have never felt rushed during consults or even with middle-of-the-hallway questions during monitoring. Dr. Levens encourages patients to be engaged in their care and always invites follow-up inquiries as needed.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I did 2 medicated timed intercourse cycles with Clomid, an IUI with Clomid and supplemented with Gonal-F, 2 non-consecutive IUIs with Gonal-F, an antagonist IVF (Gonal-F and Menopur with Cetrotide followed by HCG trigger), an agonist IVF (Lupron, Gonal-F, and Menopur with HCG trigger), an antagonist IVF with a dual trigger (Gonal-F and Menopur with Cetrotide followed by HCG and Lupron triggers), and 2 estrogen priming antagonist cycles (i.e., estrogen is used to prime follicles mid-luteal phase ahead of a stim cycle the following month). After 5 IVF stim cycles, I finally got pregnant from my 2nd estrogen priming cycle. During this time and ahead of the FET, I also used CoQ10/ubiquinol (~6 months), acai berry (~2 months), and acupuncture (~5 weeks ahead of transfer). For the FET, I was on PIO, vaginal Estrace, low-dose aspirin, and Lovenox. In terms of rationale for stim protocols, we were working on reaching greater levels of egg maturation by various mechanisms in hopes of making more embryos. My last cycle yielded 2 AA blasts (a personal record) of which 1 became my daughter.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Layluma and Chelsea)
I've been in treatment for so long that managed to have 2 nurses. Layluma was fantastic--very sweet and caring--both as my primary nurse (for TIs and IUIs) then we kept in touch upon her promotion to leading the surgical team. Chelsea took over as my primary nurse thereafter and has been great about answering my many questions promptly and patiently. During a particularly stressful time during my doctor's rare day off, she even went the extra mile of getting timely guidance on protocol modifications from an RE late on a Friday afternoon. As a testament to her approach to patient care, I decided to stay with Chelsea even after she switched to another office. Since most of your clinical relationship is with the nurses, I was fortunate to have had a positive experience with a responsive team.
Describe your experience with Shady Grove Fertility.
Shady Grove's (SG) strength is in its reputation and size as apparently the biggest fertility clinic in the nation. With experienced REs across multiple centers, the within network expertise is available to guide treatment plans in difficult cases. I liked the flexibility of being able to go to any of its numerous locations (even in several states) as medical records are linked. Overall, getting an appointment is easy especially for monitoring, which can be done in different centers across town rather than needing to be at one's primary clinic every time. Having said this, I found it necessary to book a post-treatment follow-up appointments with my RE weeks out (typically at the start of a cycle) if my goal was to not miss any time due to scheduling availability. While getting a phone consult to regroup was an option, in-person consults had to be scheduled further out. Even though one has to medically qualify, SG's programs such as Shared Risk allow for a certain sense of security to the stress of many unknowns associated with IVF cycles. While I haven't used SG's Shared Risk program, either party (clinic or patient) can choose to withdraw at any time in which case the patient receives a full refund. Although I learned of this too late to fully benefit when first seeking care, SG provides a free consultation for would-be patients who attend a free seminar. This is a terrific idea since some insurance companies make women jump through multiple hoops before being allowed to see a specialist yet timing of early diagnosis is so critical to improved outcomes. SG's major weakness is that patients do not see an RE at every appointment (far from it) and unless one really tries, it's possible--likely even--to have very little interaction with the clinician overseeing your medical care. I had to specifically work on getting attention from my RE between consults since SG is nurse-centric-in patient care, which is admittedly to a detriment relative to competing clinics. For instance, I had to actually ask to receive attention from my RE between consults via call-backs by request through my nurse or run-by Q&A during monitoring if we happened to intersect (his idea & willingness, by the way, for mid-hallway dialogue). Admittedly, my RE was quite open to grant the extra time and even came in purposefully early on numerous occasions to do my egg retrievals himself. Were it not for my RE taking an interest in seeing me succeed in having a baby, I would have left SG for one of the several competing clinics offering more ready access to its REs. I further think that much can be missed by having REs only analyze images rather than being there to see results firsthand and would urge SG to restructure its practice towards a greater fraction of direct patient care.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I am fortunate enough to have had insurance coverage for infertility treatments. With BCBS for IVF, my costs were usually $5k-$7k for medications, and $2.5k+ for procedures. Via this insurance, patients could bank embryos up to a $25k ART procedure max and $15k medications max (medications coverage was charged at a much higher rate by the pharmacy such that this sum only lasted for 0.5 of an IVF cycle). With my new insurance through Aetna, coverage of procedures and medications varied by whether met the high deductible ($2.8k for family) but then medications and procedures were a reasonable copay. After hitting the OOP max ($4.3k for family including deductible), then everything became free for the remainder of the year. However, this insurance plan has a 4 IVF cycle lifetime max and the insurer directed whether patients were covered for each procedure (e.g., no embryo banking possible). Overall, we spent $25k+ in fertility treatments and medications to have our daughter.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
As most REs, Dr. Levens would recommend transfer of a single blastocyst especially following PGS testing although is willing to consider multiple embryo transfers when clinically indicated (e.g., untested embryos, following past implantation failures, advanced maternal age, diminished ovarian reserve, etc.).
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
While overall treatment plans ran smoothly, there were a few instances with room for improvement. The front desk staff didn't always have accurate information on which RE was scheduled to do a particular procedure even a day or two out. As a planner, this kind of information was important to me especially since infertility is a process where patients have so little control over anything. When my RE ordered the use of a dual trigger protocol, I received conflicting instructions from the weekend nursing staff of when the two triggers needed to be done relative to each other and the dosing. Although this got resolved because the day of trigger ultimately fell on a school night, if I were not the type of patient to self-advocate and seek out answers then that cycle may have been jeopardized. For one of my embryo transfers, I did not get notification ahead of the procedure how many embryos survived or their status (e.g., morula, blastocyst, etc.) until we were already in the procedure room. The RE on-call even already prepared paperwork with her plan before indicating to my husband and me what were our options. The RE did end up giving us some time to figure out what to do without pressure but I would have appreciated being informed the morning of about the status and grades of my embryos so that could be in a better place to make a clear-headed decision. Further, calls to inform of bad news were on a few instances saved until the end of the day or even after hours. While one has to admire the fact that my RE wanted to give difficult news himself so as to be available to provide better guidance than the nursing team, the wait was excruciating and unnecessary. A better approach would have been for a nurse or even the front desk can do an initial call or even send an email to say that the RE will call to discuss the results. Lastly, the financial department is very much hit or miss so incorrect information was provided on a few instances. For instance, I was told that PGS testing was covered for at least the biopsy; however, this ended up being denied about 9 months later by insurance. In another instance, I was given the green light to start an IVF cycle despite the fact that the financial department could not confirm whether my insurance had enough to the max coverage sum to fund another IVF cycle. Instead, I had to piece together this mystery myself and then pull out of stimming upon having started the cycle because--to the best of my understanding after many, many calls to all responsible entities--insufficient insurance coverage funds remained. Although it has been over a year, this situation still unsettles me greatly as this could have cost me the opportunity to have another child. In speaking with others, discrepancies of various kinds with SG's financial department are not a rare occurrence.
10
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
9
Age 29 - 30
1 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Steingold has been so personable & understanding as we have been working with him. We can tell that he really cares about his patients, and we have never felt rushed when with him. He listens well and answers our questions honestly, all while keeping things lighthearted....When we initially met Dr. Steingold for a consultation, we had already been through 3 rounds of clomid with my OB. So, we first completed the HSG and initial ultrasound. I also told him I noticed less cervical mucus with clomid, so he also did a post-coital test
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic....Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
How was your experience with Kenneth Steingold (retired) at Shady Grove Fertility?
Dr. Steingold was recommended to us by a couple of friends, so we have trusted him from the start. He is personable, caring, open, and keeps things lighthearted. We have only done one round of just letrozole & one round of letrozole / IUI at this point and are not pregnant, but we are hopeful. He continues to ask us what we want to do and gives us his opinion, and then he adjusts treatment accordingly.
What's one piece of advice would you give a prospective patient of Kenneth Steingold (retired) at Shady Grove Fertility?
Don’t hesitate to ask him any and all the questions you have (even if you think they may sound silly); he’ll answer them graciously and honestly.
During treatment, were you treated like a number or a human with Kenneth Steingold (retired) at Shady Grove Fertility?
Dr. Steingold has been so personable & understanding as we have been working with him. We can tell that he really cares about his patients, and we have never felt rushed when with him. He listens well and answers our questions honestly, all while keeping things lighthearted.
Describe the protocols Kenneth Steingold (retired) used in your cycles at Shady Grove Fertility and their degree of success.
When we initially met Dr. Steingold for a consultation, we had already been through 3 rounds of clomid with my OB. So, we first completed the HSG and initial ultrasound. I also told him I noticed less cervical mucus with clomid, so he also did a post-coital test (although he said they tend to do less of those because they are more outdated/not as accurate). He decided it couldn’t hurt if it was something I was concerned about. HSG went well; Fallopian tubes were clear. Post-coital went well (it was really cool to look in the microscope!). Ultrasound showed something near / on my right ovary. (He was out of town for this, so it was another doctor who performed it, and he was very vague about it, but just told me I might need to get surgery which worried me.) Dr. Steingold followed up with a second ultrasound with him to see what was going on before starting any treatment. Second ultrasound proved clear, which was confusing, but he was very happy with. He said we will continue to do ultrasounds to make sure whatever was there was gone — and to monitor egg size. Third ultrasound was CD 14 proved to be clear again, and egg size looked good with one Letrozole pill, but got a negative pregnancy test. Fourth ultrasound looked good as well. This round was two Letrozole pills, a trigger shot on CD 16 for ovulation, and IUI on CD 17. Just received negative pregnancy test today, so we are entering into another 2 letrozole pill / IUI round before we change to different dosage or shots with IUI for third IUI round.
Describe your experience with the nursing staff at Shady Grove Fertility.
Although I’ve had little interaction with the nurses, they seem to be compassionate and caring. During HSG and IUI procedures, the nurse in the room was very sweet and asked how I was doing more than once. (I think she could tell I felt nervous.)
Describe your experience with Shady Grove Fertility.
Virginia Fertility Associates is a calming environment in a good location. Everyone we have worked with while we’ve been there have been kind. VFA is in the process of merging with Shady Grove Fertility, so the staff has admitted they are learning new systems, etc right now. Just a transitional time for the clinic.
Describe the costs associated with your care under Kenneth Steingold (retired) at Shady Grove Fertility.
Initial consultation $216 / HSG treatment $380 / 4 ultrasounds $100 each / Post-coital $50
10
Doctor
Kenneth Steingold (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Richmond
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 34 - 35
IVF
Donor Eggs
Other
Black or African-American
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Mottla] had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing...He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.
I appreciate how communicative they are [at Shady Grove Fertility], including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Go for it- ask all of your "what if" questions- he is a straight shooter.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He asked myself and my husband about ourselves. how we met, what lead us to him. During the discussion we realized that he went to the same college as my parents and they actually attended school during the same time, though they did not know each other. The conversation was very organic.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
The one thing that initially made me a little sad, was he stated in the beginning that he is a fan of single births and that he would not implant more than one embryo. As someone hoping for twins, I was a little disappointed. He explained the health risks associated with the recommendation, so I knew it was coming from a good place.
Describe your experience with your nurse at Shady Grove Fertility.
The original nurse that I was assigned was not good. She was very unorganized and actually confused my case/situation with another client. I requested a transfer to a different nurse, who is wonderful!
Describe your experience with Shady Grove Fertility.
Everyone is extremely friendly, warm and welcoming. I appreciate how communicative they are, including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building. I was able to meet with the financial coordinator right after my consultation, thanks to Shady Grove being proactive. At the end of our consultation we were given temporary access into a database to take a look at the various options there and help familiarize ourselves with the process. I found the doctor to be realistic with timeliness, treatments and expectations. Also, the financial coordinator was extremely helpful and patient- my husband and I sat with her for over an hour discussing the various options, pros and cons. She also went above and beyond to speak with the broker for my husbands insurance to determine exactly what, if anything, was covered. Overall, it’s been a great experience.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Approximately 42k
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
I mentioned this previously, but our initial coordinator was unresponsive and she confused my information with another patient that allegedly had a similar name.
10
Doctor
Gilbert Mottla
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2019, Successful
10
10
Age 22 - 29
1 IVF
1 Embryo Freezing
Endometriosis
Tubal Blockage
Other
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We started with a questionnaire and an face to face consultation [with Dr. Jason Bromer]. He introduced himself and explained how the facility worked and what test he wanted to run on me and my husband so that we can get a better picture of what was going on. My husband did a semen analysis to check his sperm count and I was given an HSG test where they could see if my fallopian tube‘s were blocked or not . I had had one ectopic pregnancy and already lost one tube so he was pretty certain that my other tube was blocked with endometriosis but he did a test to be sure .
The clinic [Shady Grove Fertility] was fabulous it was very clean And a calm atmosphere there was a lot of privacy. They were very up-to-date with new technology . There was lots of room and information was easily accessible . They had one main location that was in Rockville Maryland where they did the transfer but they had a smaller clinic in Hagerstown Maryland where I was able to go and I’m still able to go that’s closer to my home . Me and my husband travel about three hours to make our appointments the appointments are very early in the morning so it’s nice to have the convenience of the Dr traveling back-and-forth between the different facilities
How was your experience with Jason Bromer at Shady Grove Fertility?
I would recommend him to anyone. He has gone through the process with his own family so he was able to understand our fears an concerns. We felt very safe with his medical choices and thought he was/is an outstanding doctor
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Be yourself don’t be afraid to ask questions
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
He was amazing! He really was kind and explained everything to us in detail. He was very patient with us
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
We started with a questionnaire and an face to face consultation. He introduced himself and explained how the facility worked and what test he wanted to run on me and my husband so that we can get a better picture of what was going on. My husband did a semen analysis to check his sperm count and I was given an HSG test where they could see if my fallopian tube‘s were blocked or not . I had had one ectopic pregnancy and already lost one tube so he was pretty certain that my other tube was blocked with endometriosis but he did a test to be sure . My husband sperm came back a very high count so he was fine my test came back that my rate tube was completely blocked with endometriosis . At that point we had another sitdown meeting face-to-face with him which I liked he was with us every step of the way . He suggested that we do IVF and he explained the reasons why . We have been trying to get pregnant for over three years we had had one miscarriage and one ectopic pregnancy. Ivf would be the safest and best route for our family . I was given Esterase tabs and progesterone injections daily. We had to do several ultrasounds I was given a medication to have my follicles ready so that we can do an egg retrieval. Again Dr bromer was the one doing the procedure of the egg retrieval I was very emotional and nervous but he was so kind and right there with me the whole time explaining to me what he was doing . The lab fertilize my eggs and we had to wait to see if they took . Dr Bromer Called me himself to tell me that we had six that we were going to keep frozen. Then we did a mock transfer. And then we did the actual embryo transfer. The procedure was not painful but it was very emotional and it was cool how he let us see the picture of the embryo and we got to take a copy of The procedure was not painful but it was very emotional and it was cool how he let us see the picture of the embryo and we got to take a copy of it it home. We had to wait two weeks to see if the pregnancy took it was a very long two weeks we found out on December 26 that are pregnancy did take.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jeanette )
Jeanette was fabulous she was my nurse . Jennifer was my lab technician she was amazing every single person remembered my name when I came in and they genuinely cared how we were doing and how we were feeling
Describe your experience with Shady Grove Fertility.
The clinic was fabulous it was very clean And a calm atmosphere there was a lot of privacy. They were very up-to-date with new technology . There was lots of room and information was easily accessible . They had one main location that was in Rockville Maryland where they did the transfer but they had a smaller clinic in Hagerstown Maryland where I was able to go and I’m still able to go that’s closer to my home . Me and my husband travel about three hours to make our appointments the appointments are very early in the morning so it’s nice to have the convenience of the Dr traveling back-and-forth between the different facilities
Describe your experience with your monitoring appointments at Shady Grove Fertility.
The monitoring appointments were ran very smoothly they were always done very early in the morning no later than 8 AM so that they could get your lab results back that same day which I appreciate . They work very well with your schedule even the receptionist was very kind and understanding . The doctor was there for all of my monitoring it was very reassuring to see his face and for him to take a look at everything and let us know how the progress was going
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
The cost for my medications was around $1200 . My co-pay was $20 for every visit . I had to travel three hours for the procedure so I had a lot of money in gas and food . I don’t remember the total cost of my IVF it was thousands of dollars . And now we’re starting the process all over for baby number two
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I actually wanted to do a multiple embryo transfer and after talking it over with the doctor we made the decision together that it would be safer to do one transfer
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Hagerstown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 30 - 31
2 IUI
1 IVF
Unexplained
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We had an antagonist protocol [with Dr. Silva]. I did birth control pills to prime. Once we started stims, I was on agonal F and Menopur. Cetrotide was added later. I did a Lupron trigger. I ended up with 14 Mature Eggs, 13 fertilized, 6 day 5 Blasts and then 4 PGS normal...He really cares about his patients. He takes the time to explain everything, and he is present for all of the procedures and tests...has a great bedside manner. He also takes the time to listen during your appointment. I've never felt rushed. He also kept budget in kind when discussing treatment options. I really do not have any complaints with his care.
Every person in this office [Shady Grove Fertility] has been incredibly caring, hard working and responsive. I've never had to track down test results because they call as soon as they can. They are prompt to return emails and calls if you have a question for them...The monitering hours are early, so I'm able to get in and out without being late for work...We were accepted into a program through Shadh Grove that reduced some of the out of pocket costs, so our IUI was $1,200.00 plus meds. We also opted to do the Shared Risk program, which is a multi cycle program that clocks in at $19,500. We opted to do PGS testing, which was an additional $5,000. The medication cost about $2,900.
How was your experience with Celso Silva at Shady Grove Fertility?
He is awesome! He explains everything, he is there to answer your questions, and he has a great bedside manner. He also takes the time to listen during your appointment. I've never felt rushed. He also kept budget in kind when discussing treatment options. I really do not have any complaints with his care.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Definitely go for treatments with him! He has your best interest at heart.
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
He really cares about his patients. He takes the time to explain everything, and he is present for all of the procedures and tests.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
We had an antagonist protocol. I did birth control pills to prime. Once we started stims, I was on agonal F and Menopur. Cetrotide was added later. I did a Lupron trigger. I ended up with 14 Mature Eggs, 13 fertilized, 6 day 5 Blasts and then 4 PGS normal.
Describe your experience with your nurse at Shady Grove Fertility.
Every person in this office has been incredibly caring, hard working and responsive. I've never had to track down test results because they call as soon as they can. They are prompt to return emails and calls if you have a question for them.
Describe your experience with Shady Grove Fertility.
I honestly do not have any complaints about Shady Grove. They have all been wonderful. Their hours are good and the location is easy to get to from where I live. Billing has always been on top of everything and ready to answer questions. Scheduling appointments has been an easy process.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I only checked other because when I started going there, i was given appointment times. Now they are trying out the monitering hours. The monitering hours are early, so I'm able to get in and out without being late for work.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
We were accepted into a program through Shadh Grove that reduced some of the out of pocket costs, so our IUI was $1,200.00 plus meds. We also opted to do the Shared Risk program, which is a multi cycle program that clocks in at $19,500. We opted to do PGS testing, which was an additional $5,000. The medication cost about $2,900.
Describe Celso Silva's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We haven't done our embryo transfer yet.
10
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
9
Age 34 - 35
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby displays a great deal of experience and knowledge. He thoroughly answers all questions and provides examples (and drawings!) to make sure we understand and feel comfortable. Early on in our treatment, Dr. McKeeby built a more personal relationship with us and tried to relate to us about things we had in common, which was helpful in building an overall positive rapport. We’ve had ups and downs so far in our treatment, and Dr. McKeeby has had to communicate difficult or disappointing news to us on multiple occasions. Although sometimes he can be very blunt/direct, he recognizes when we need him to communicate information differently and he will re-state his point. After a difficult first cycle which didn’t end the way we had hoped, he was positive/reassuring and recommended a change in protocol to try and refine the results and increase our chances of success. While it’s too early to say how things will end, we trust his opinion and are very satisfied with our interactions with Dr. McKeeby to this point.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Not so much related to Dr. McKeeby but more the process - don’t be afraid to ask questions, be your own advocate, and be clear about your wishes and concerns.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
The first IVF cycle we did was a “standard” protocol - baseline bloodwork and birth control for 2-3 weeks, begin injections of stimulating hormones and attend routine monitoring appointments (bloodwork and ultrasound). Trigger shot of HcG and a scheduled egg retrieval 36 hours later. Although we achieved pretty good results with a decent number of eggs retrieved, we did not have any embryos to transfer this cycle. Dr. McKeeby explained that we’ll change up the protocol for the next cycle in the hopes that we have a more efficient stimulation synchronizing follicle growth and hopefully resulting in more (and better quality) eggs retrieved. Additionally, after the first IVF cycle Dr. McKeeby referred us to another Shady Grove physician to gather some additional information about the male component and to make sure we’re taking the best approach for our situation.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elizabeth Bazel)
Beth is amazing - she is organized, responsive, compassionate, knowledgeable, and she truly goes above and beyond! She has made us feel cared for and supported throughout the process. We were initially assigned to a different nurse but requested to change to a new nurse very early on in the process due to a disconnect in communication styles and expectations.
Describe your experience with Shady Grove Fertility.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site. You spend a lot of time playing phone tag and trying to reach the single financial coordinator assigned to patients in Annapolis, Towson, and Rockville. When you are able to get through they almost never have the answers to your questions and almost always need to get back to you.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our health insurance covered some of the diagnostic testing and appointments but doesn’t cover anything for infertility, so we are 100% self pay for procedures, medication, and all other related expenses/costs.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For our situation, Dr. McKeeby was not supportive of multiple embryo transfer (I asked!), but he did explain the reasons why and we feel comfortable with that decision.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
The first nurse we were assigned to failed to schedule the correct bloodwork/prepare the correct order in the system. It ultimately wasn’t an issue because the phlebotomist caught the error and corrected it immediately.
8
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 30
3 IUI
1 IVF
Anovulation
European
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Sasson treats each of his patients with a kind heart, compassion and takes the time to be encouraging and comforting through this trying process. He takes the time to explain the next steps and keeps his patients well informed the entire time. We feel lucky to have him as our doctor and feel safe and confident in his hands!...Dr. Sasson knew right away that I was very sensitive to any injectable meds. that I was on. He was cautious and told me that my risks for hyperstim. during my egg retrieval process was likely. He educated me on the signs and when it did happen he gladly saw me on. a Saturday afternoon and checked on my the next day reassuring me that it will pass.
Shady Grove is well organized, and full of knowledgable physicians and nurse that are sensitive and caring. They know your name and greet you as you go in for your 7am blood work. It is like a family!... Nikki is my new nurse due to my nurse leaving. Shady Grove was very thoughtful and assigned me to Nikki because I had previous communication with her and she did help me out when my nurse wasn't in the office. Nikki is a kindhearted nurse who is very well versed and knowledge in all injections ! She gives you helpful hints and takes the extra step to make sure your are comfortable with all of the procedures and injections you are doing.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson took on our case after a very bad experience at a previous clinic. He walked us through our lab results and the plan he has created. Throughout our care there have been some complications. Dr. Sasson was there on the phone calling checking in, and taking care of every detail. We feel so lucky to be in his care and know one day he will be the reason we have a child. He is truly a blessing and a very kindhearted intelligent individual who we have full confidence in!
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Wait to get a consult with him!! You will walk out feeling at ease that you are in HIS excellent care!
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr.Sasson treats each of his patients with a kind heart, compassion and takes the time to be encouraging and comforting through this trying process. He takes the time to explain the next steps and keeps his patients well informed the entire time. We feel lucky to have him as our doctor and feel safe and confident in his hands!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Sasson knew right away that I was very sensitive to any injectable meds. that I was on. He was cautious and told me that my risks for hyperstim. during my egg retrieval process was likely. He educated me on the signs and when it did happen he gladly saw me on. a Saturday afternoon and checked on my the next day reassuring me that it will pass. Dr. Sasson understands and puts first the wellbeing of his patience- I am small and he will not risk the transfer of two embryos due to potential complications for the babies and me. Overall Dr. Sasson is a very thoughtful physician.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
Nikki is my new nurse due to my nurse leaving. Shady Grove was very thoughtful and assigned me to Nikki because I had previous communication with her and she did help me out when my nurse wasn't in the office. Nikki is a kindhearted nurse who is very well versed and knowledge in all injections ! She gives you helpful hints and takes the extra step to make sure your are comfortable with all of the procedures and injections you are doing.
Describe your experience with Shady Grove Fertility.
Shady Grove is well organized, and full of knowledgable physicians and nurse that are sensitive and caring. They know your name and greet you as you go in for your 7am blood work. It is like a family!
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
Our insurances did not cover any of the costs. We chose the shared risk program that costs 20,000 up front plus cost of all meds. This allowed us 6 retrievals and unlimited transfers. We did not qualify for financial aid and did not finance due to high interest rates through clinic program.
10
Doctor
Isaac Sasson
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
10
Age 42
1 Fertility Medications
Black or African-American
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Devine] definitely has a direct communication style but I have never felt like a number. During my appointments with her, she was always patient enough to answer my questions, and I tend to have a great deal of questions. :) She also provides advice that seems to come from a place of care and concern. I felt more “connected” with her after the first meeting. That also might have been because I was overwhelmed about the process.
I am on round one of IVF with donor sperm [at Shady Grove Fertility]. My protocol includes birth control pills and IVF “shots” to include the trigger shot. I have had to increase my Vitamin D. I also elected for PGA testing. Going straight to IVF instead of IUI made the most sense for my age (42)...[nurses are] very knowledgeable about the process and allowed for extra discussions about it. I’ve asked them both at different times to walk me through a notional timeline.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Divine, from the beginning, has been honest and candid about my fertility options. Given that I am over 40, she shared the scary statistics without making them feel daunting. Instead, she highlighted all possible options including ones I had never considered (e.g., using donor eggs if mine are not viable). Although she has a direct communication style (think: straight, no chaser), I found her candor to be refreshing. You definitely know where you stand, both with her, and your fertility options. After every appointment, I was clear on what to do next. She has been thorough, rigorous and quick minded I implicitly trust that she will do everything possible to ensure that I have the best possible options during this journey. Given that I struggle financially and, like many, juggle other life stresses, it is a relief to have a doctor and medical team who don’t add unnecessary stress due to lack of bedside manner, incompetence, etc. Overall, I am pleased with Dr. Divine and I look forward to having her continue to guide me through this process!
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Ask as many questions as you would like. She is patient and thorough! She’s extremely knowledgeable! She will also guide you to nurses for questions they can address.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Divine definitely has a direct communication style but I have never felt like a number. During my appointments with her, she was always patient enough to answer my questions, and I tend to have a great deal of questions. :) She also provides advice that seems to come from a place of care and concern. I felt more “connected” with her after the first meeting. That also might have been because I was overwhelmed about the process.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I am on round one of IVF with donor sperm. My protocol includes birth control pills and IVF “shots” to include the trigger shot. I have had to increase my Vitamin D. I also elected for PGA testing. Going straight to IVF instead of IUI made the most sense for my age (42)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shiela and Kelsey )
I started with Sheila and ended up with Kelsey when Sheila left SGF. Both were very knowledgeable about the process and allowed for extra discussions about it. I’ve asked them both at different times to walk me through a notional timeline. They literally walked through each step very slowly and deliberately. I felt like I was not alone when we talk through the process. They were also very reassuring. I have appreciated working with them both
Describe your experience with Shady Grove Fertility.
SGF is huge so it is ideal to have questions prepped in advance before making a phone call or laying a visit. Some appointments move very quickly. I would say that if you need to slow them down, advocate for yourself and slow the conversation down. It’s your money, your baby and your experience!
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
23,500 for the two round bundle deal. 5,000 for PGS testing, 5,076 for medication. Also approx 2,000 for donor sperm. This is all out of pocket for me unfortunately. No insurance coverage outside of the initial visits
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comments on this actually. She mentioned preferring single and it makes sense to me.
8
Doctor
Kate Devine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
8
9
Age 42 - 44
2 IVF
Male Factor
Other
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
The only other thing she [Dr. Timmereck] has done repeatedly is bring up my age. I’m 43, and it’s mentioned at EVERY SINGLE appointment I have with her. I know my age! That’s one of the reasons we are there, I don’t need constant reminders!! But overall, since that one phone call, everything has been great. Just don’t expect any unscheduled discussions with her!...don’t expect to feel like you’re her only patients. She is very kind and understanding and was supportive after our miscarriage, but Dr. Timmreck does not make it a secret that she’s extremely busy.
SGF in general is like a factory. The staff, including doctors are very kind, but the sheer volume of patients and wait times can be overwhelming...The first nurse they assigned me was horribly inexperienced, but Natalie has been wonderful. She is kind, compassionate, knowledgeable and I never feel rushed or that I am bothering her. She always responds to me in a timely manner and does exactly what she says she’ll do.
How was your experience with Lorna Timmreck at Shady Grove Fertility?
Overall, she’s been really nice, but at the beginning of our first cycle, they assigned us to a very inexperienced nurse who couldn’t even answer questions on the phone without checking with a colleague. When I called Dr. Timmreck to discuss, she tried to rush me off the phone saying, “I have patients waiting for me” as if I wasn’t a patient myself! But she did reassign us to another experienced nurse. The only other thing she has done repeatedly is bring up my age. I’m 43, and it’s mentioned at EVERY SINGLE appointment I have with her. I know my age! That’s one of the reasons we are there, I don’t need constant reminders!! But overall, since that one phone call, everything has been great. Just don’t expect any unscheduled discussions with her!
What's one piece of advice would you give a prospective patient of Lorna Timmreck at Shady Grove Fertility?
Just don’t expect to feel like you’re her only patients. She is very kind and understanding and was supportive after our miscarriage, but Dr. Timmreck does not make it a secret that she’s extremely busy.
During treatment, were you treated like a number or a human with Lorna Timmreck at Shady Grove Fertility?
SGF in general is like a factory. The staff, including doctors are very kind, but the sheer volume of patients and wait times can be overwhelming.
Describe the protocols Lorna Timmreck used in your cycles at Shady Grove Fertility and their degree of success.
First cycle: I don’t remember the dosages, but we did BCP for 2.5 weeks, then Gonal-f and Menopur injections for 14 days, at some point, they added in cetrotide injections, but I don’t remember exactly when. I did a Lupron trigger shot, then egg retrieval and 5 day transfer Second cycle: we had the Gonal-f and Menopur injections with the added cetrotide again, I don’t remember the dosages, but I do remember that this time it went on for 16 days. Lupron trigger and then egg retrieval. No eggs fertilized in this cycle, so no transfer occurred :( Third cycle in progress: we are on day 7 of Gonal-f and Menopur injections. They increased the Gonal dosage so we hopefully can trigger earlier this time.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Natalie Eaton)
The first nurse they assigned me was horribly inexperienced, but Natalie has been wonderful. She is kind, compassionate, knowledgeable and I never feel rushed or that I am bothering her. She always responds to me in a timely manner and does exactly what she says she’ll do.
Describe your experience with Shady Grove Fertility.
This clinic is like a factory. The plus side: they have the system down pat, so you know exactly what to expect and can learn how to work the system to your advantage. The down side: it is EXTREMELY busy ALL THE TIME. They only have 2 blood draw chairs and 3 ultrasound rooms, so you could make an appointment for monitoring at 7:30am and not be seen until 9:00 or later. They do have several other locations in the area, so you can go to any of those locations to be seen if more convenient. But they are all just as busy!
Describe the costs associated with your care under Lorna Timmreck at Shady Grove Fertility.
They have a multi-cycle discount of $18,500 for 2 cycles. This not include the medications which can be another $5,000-7,000 per cycle.
Describe Lorna Timmreck's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
They did tell me that they would only transfer 2 embryos at a time. We only had 2 that were mature enough to transfer anyway, so it was fine.
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
It was only the first inexperienced nurse we had that provided incorrect information about my husband’s fertility issue. She almost caused us to give up entirely until we requested a new nurse and a second opinion.
8
Doctor
Lorna Timmreck
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 34
1 IUI
Unexplained
Prefer not to answer
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Brianna Schumacher] was very thorough in her explanation at the initial visit, and optimistic and supportive in our decision to go with IUI...She did our final US before graduating from the practice and explained everything well, answered any questions we had, encouraged us to send pictures of my growing belly and baby as the pregnancy progresses...She had reviewed my chart from my previous doctor, and felt my body responded well to clomid so we did cycles of clomid and ovidrel with IUI. My initial month, I over produced and had 11 follicles so she canceled for too high a risk of multiples. The second month she lowered my dose to where i had 4, and we had a successful first IUI treatment.
The office [of Shady Grove Fertility] called to check in on us often, lend an ear or medical advice when needed, emailed to congratulate us on our pregnancy. Never at any point did I feel like a number in that office...Everyone who would call to discuss things was well informed of our chart/history/plan...We struggled the first month when I had too many eggs with whether we should try timed intercourse and take our chances, and she was extremely professional and honest with her advice. Suggesting we think of life down the road, do we have room for triplets in the car? In our house? Can we feed them?
How was your experience with Brianna Schumacher at Shady Grove Fertility?
She was very thorough in her explanation at the initial visit, and optimistic and supportive in our decision to go with IUI. Everyone who would call to discuss things was well informed of our chart/history/plan. She did our final US before graduating from the practice and explained everything well, answered any questions we had, encouraged us to send pictures of my growing belly and baby as the pregnancy progresses.
During treatment, were you treated like a number or a human with Brianna Schumacher at Shady Grove Fertility?
The office called to check in on us often, lend an ear or medical advice when needed, emailed to congratulate us on our pregnancy. Never at any point did I feel like a number in that office.
Describe the protocols Brianna Schumacher used in your cycles at Shady Grove Fertility and their degree of success.
She had reviewed my chart from my previous doctor, and felt my body responded well to clomid so we did cycles of clomid and ovidrel with IUI. My initial month, I over produced and had 11 follicles so she canceled for too high a risk of multiples. The second month she lowered my dose to where i had 4, and we had a successful first IUI treatment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Annika )
Annika called after any procedure we had, to go over the information with us again and see if we had any questions. We struggled the first month when I had too many eggs with whether we should try timed intercourse and take our chances, and she was extremely professional and honest with her advice. Suggesting we think of life down the road, do we have room for triplets in the car? In our house? Can we feed them? She put things into perspective and was the voice of reason I needed at the time. I was grateful for her honesty. I appreciate a blunt approach when it comes to my medical care. She was also compassionate when I needed her to be when we could t do IUI.
Describe your experience with Shady Grove Fertility.
They were always understanding and flexible. With traffic in the morning sometimes i would call if I would be late and they were always very understanding. Their receptionists knew you by name quickly. They offered very early appts which were helpful with our work schedules.
Describe the costs associated with your care under Brianna Schumacher at Shady Grove Fertility.
Our IUI was 100% covered by our insurance
10
Doctor
Brianna Schumacher
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 27
1 IVF
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Although I have yet to have success, I have been very happy with my experiences so far in Dr. Jason Bromer’s care. ... The very first statement Dr. Bromer made at our initial consultation was “Ok, I’ve reviewed all your previous records, but I want to hear it from you. What have you been through, how has this process been for you?” ...
Shady Grove Fertility has been phenomenal. Office visits are very efficient and I’ve been able to get out in a timely fashion and get back to work. All of the staff is so kind and wonderful. They have hours daily, even on the weekends. They also have an on call service for after regular hours which helps when you have questions or concerns.
How was your experience with Jason Bromer at Shady Grove Fertility?
Although I have yet to have success, I have been very happy with my experiences so far in Dr. Jason Bromer’s care. He listened to our wants and needs and I feel like he looked at us as people and not just numbers. I just got my results after our first IVF cycle yesterday and he was so compassionate on the phone. He was patient and answered every question I had. I felt like he truly felt the grief with us. I have all the faith in him that we will be successful
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Trust in him and in the process.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
The very first statement Dr. Bromer made at our initial consultation was “Ok, I’ve reviewed all your previous records, but I want to hear it from you. What have you been through, how has this process been for you?” That was the first time I had a doctor ask me that. And not immediately look at my age and just shrug me and my husband off and say “oh you’ve got plenty of time!”
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I was started on Menopur 75 IU and Gonal F 150 IU as my stimulation drugs. I also took Cetrotide. Lupron was my trigger drug prior to egg retrieval. I was stimulating really quickly so my doses were lowered part way through the stimulation process. I ended up with 19 follicles, 9 eggs, and 5 embryos. Unfortunately only one of my embryos made it to Blastocyst stage. It was transferred on day 5. We were unsuccessful. We plan to initiate another cycle soon.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jamie Dean)
Jamie has been fantastic through this process. She has returned messages in a timely manner, has been very compassionate, and has tried to help us as much as possible in this journey. She even made sure to call at times that worked with our work schedules so my husband and I could get results together.
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility has been phenomenal. Office visits are very efficient and I’ve been able to get out in a timely fashion and get back to work. All of the staff is so kind and wonderful. They have hours daily, even on the weekends. They also have an on call service for after regular hours which helps when you have questions or concerns.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
I felt that our treatment was pretty cost effective compared to other facilities that I have heard about. For our first IVF cycle it was about $7,500
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 46
IVF
Donor Eggs
Diminished Ovarian Reserve
Other
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chang was very warm and personable in his communication with us. We had an initial phone consultation with him (we live out-of-state), met him during our first office visit and, upon our request, he performed the embryo transfer...Based on my age, we were recommended and chose to go with a donor egg...He answered all our questions (big and small) with thoughtful, detailed answers and was willing to share what events led him into the field of fertility medicine...was a very good communicator before the procedure and was very smooth and efficient during my procedure. His beside manner was excellent and he made us feel very at ease and that we were in good hands.
The clinic [Shady Grove Fertility] is very modern and welcoming. Several of the initial coordinators were great, and provided us with a wealth of information. The waiting areas are very comfortable and provide a bit of privacy for the couples to wait for their appointments....Based on my age, we were recommended and chose to go with a donor egg via IFV. We selected frozen eggs via an egg bank. We purchased eight eggs, seven eggs thawed successfully and were inseminated with my partner's sperm (his sperm was also frozen and thawed). From those seven eggs, four embryos reached day-five blastocyst. We had one embryo transferred and I am currently in week 8 of my pregnancy! We froze the remaining three embryos.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was a very good communicator before the procedure and was very smooth and efficient during my procedure. His beside manner was excellent and he made us feel very at ease and that we were in good hands.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Keep a list of all your questions, big and small, and ask him, so that you are comfortable and confident with your choices.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very warm and personable in his communication with us. We had an initial phone consultation with him (we live out-of-state), met him during our first office visit and, upon our request, he performed the embryo transfer. He answered all our questions (big and small) with thoughtful, detailed answers and was willing to share what events led him into the field of fertility medicine and to Shady Grove Fertility Clinic. Before making our decision, we did a lot of research and consulted with several other clinics, and Dr. Chang and Shady Grove was an excellent choice for us.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Based on my age, we were recommended and chose to go with a donor egg via IFV. We selected frozen eggs via an egg bank. We purchased eight eggs, seven eggs thawed successfully and were inseminated with my partner's sperm (his sperm was also frozen and thawed). From those seven eggs, four embryos reached day-five blastocyst. We had one embryo transferred and I am currently in week 8 of my pregnancy! We froze the remaining three embryos.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Pennye)
Our primary nurse coordinator has been responsive but very flat in her communication with us. On several occasions we looked to her for some critical additional information and she fell short. For example, I had to take progesterone shots for 10 weeks, and asked her for some tips on administering the shots. All she provided was a link to a video which we had already seen. Alternatively, during our transfer, we had access to another nurse who provided a wealth of useful information regarding the shots. Our nurse coordinator was prompt with her responses, but was not very good at going the extra mile to provide helpful information.
Describe your experience with Shady Grove Fertility.
The clinic is very modern and welcoming. Several of the initial coordinators were great, and provided us with a wealth of information. The waiting areas are very comfortable and provide a bit of privacy for the couples to wait for their appointments.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We paid $13k for donor eggs. Our insurance (Cigna) has been great thus far and has covered many costs. We paid $300 for the Clinic's counselor, and probably several hundred in various appointments and local monitoring (blood work, ultrasounds). We are still waiting for some claims to process through insurance.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
The philosophy for Shady Grove is one day-five embryo transfer for one healthy baby.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
5
10
Age 33
1 IUI
Anovulation
Male Factor
PCOS
Uterine Fibroids
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Sagoskin] was patient with all of our questions and concerns, but I do not feel he grasped the full history of our fertility issues. He would ask questions, but did not gather a full timeline (including medication and miscarriages) until we brought it up or walked him through it...He did not perform any of the monitoring appointments or treatments, even when it was on a weekday and he was in the office
Shady Grove is excellent in caring for their patients. The appointments are quick, but allow plenty of time to ask questions or concerns. My only issue would be the delay the Financial department had in receiving the Treatment referral from our insurance. It took me coordinating between my insurance and the finance department for the referral to come through and it was too late to cover the treatment we were receiving. We had to pay out of pocket for the first IUI.
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
We liked Dr. Sagoskin the minute we met him. He was very clear with the direction he wanted to take and was reassuring that we could figure out what is preventing us from getting pregnant and overcome it. He was patient with all of our questions and concerns, but I do not feel he grasped the full history of our fertility issues. He would ask questions, but did not gather a full timeline (including medication and miscarriages) until we brought it up or walked him through it. I thought he was well qualified for his position, but could have been a little more clinical with us. He did not perform any of the monitoring appointments or treatments, even when it was on a weekday and he was in the office. This was disappointing as I would think he would be the one that knows the most about our fertility. That said, when I was not responding to medication, he quickly made adjustments so that we would not have to skip that cycle. All in all, he is is good doctor and knows what he is doing. I think my only complaint is the lack of presence he has outside of his office/consults.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Make sure you plan out your questions in advance and be sure to inform him of your history at the first consultation.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
Dr. Sagoskin was gentile, but direct with us about our options. He answered our questions and concerns about our fertility and took the time to walk us through what was causing our issues. I did not give him the top score, because the second time we met with him he did not review our chart or remember our issues until after we brought it up. Some of our questions were brushed off until we pointed out historical patterns.
Describe the protocols Arthur Sagoskin used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Sagoskin suggested we start with 3 medicated IUI cycles with a trigger shot before moving to IVF. WHen I was not responding to Letrozole, he doubled the dose and had me return to monitor the progress after finishing the course of medication. He had me in for monitoring every other day or so until the IUI.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Allyson Tack)
Allyson was amazing. Very fast responses and an excellent communicator. She is clear about all of the steps and ensures her patients understand everything about the process/procedure/medications.
Describe your experience with Shady Grove Fertility.
Shady Grove is excellent in caring for their patients. The appointments are quick, but allow plenty of time to ask questions or concerns. My only issue would be the delay the Financial department had in receiving the Treatment referral from our insurance. It took me coordinating between my insurance and the finance department for the referral to come through and it was too late to cover the treatment we were receiving. We had to pay out of pocket for the first IUI.
Describe the costs associated with your care under Arthur Sagoskin at Shady Grove Fertility.
The IUI was $1800 out of pocket. With insurance it was around $500. the first consult with Dr. Sagoskin without insurance was $135.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
Describe the specific things that went wrong at Shady Grove Fertility.
During our first consult, the front desk lost the first page of my application. This included a lot of important information about my health and fertility issues. I had to redo the page. It was not a big deal, just inconvenient.
5
Doctor
Arthur Sagoskin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources