Shady Grove Fertility

42 doctors work here

Rated 8.2
Strongly recommend: 60%Neutral: 24%Don't recommend: 15%8.2
60% strongly recommend
466 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.6
8.6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
42 doctors work here
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Jeanne O'Brien
Shady Grove Fertility
89% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 89%Neutral: 9%Don't recommend: 2%9.6
Gilbert Mottla
Shady Grove Fertility
72% strongly recommend
18 Reviews
Rated 9.3
Strongly recommend: 72%Neutral: 28%9.3
Ricardo Yazigi (retired)
Shady Grove Fertility
76% strongly recommend
10 Reviews
Rated 9.3
Strongly recommend: 76%Neutral: 19%Don't recommend: 5%9.3
Eric Levens
Shady Grove Fertility
80% strongly recommend
40 Reviews
Rated 9.3
Strongly recommend: 80%Neutral: 14%Don't recommend: 7%9.3
Kate Devine
Shady Grove Fertility
71% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 71%Neutral: 25%Don't recommend: 3%9.2
Joseph Doyle
Shady Grove Fertility
73% strongly recommend
23 Reviews
Rated 9.2
Strongly recommend: 73%Neutral: 27%9.2
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Jason Bromer
Shady Grove Fertility
70% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 70%Neutral: 23%Don't recommend: 8%8.7
Lauren Roth
Shady Grove Fertility
52% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 52%Neutral: 48%8.5
Melissa Esposito
Shady Grove Fertility
77% strongly recommend
15 Reviews
Rated 8.5
Strongly recommend: 77%Neutral: 13%Don't recommend: 10%8.5
Shruti Malik
Shady Grove Fertility
62% strongly recommend
10 Reviews
Rated 8.4
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.4
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Stephanie Beall
Shady Grove Fertility
73% strongly recommend
9 Reviews
Rated 8.3
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%8.3
Brad Swelstad
Shady Grove Fertility
66% strongly recommend
19 Reviews
Rated 8.3
Strongly recommend: 66%Neutral: 19%Don't recommend: 16%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Andrea Reh
Shady Grove Fertility
66% strongly recommend
23 Reviews
Rated 8.1
Strongly recommend: 66%Neutral: 14%Don't recommend: 21%8.1
Barbara Osborn
Shady Grove Fertility
22% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 22%Neutral: 55%Don't recommend: 22%8
Sunita Kulshrestha (retired)
Shady Grove Fertility
63% strongly recommend
6 Reviews
Rated 8
Strongly recommend: 63%Neutral: 5%Don't recommend: 32%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Anitha Nair
Shady Grove Fertility
68% strongly recommend
20 Reviews
Rated 7.8
Strongly recommend: 68%Neutral: 5%Don't recommend: 26%7.8
Naveed Khan
Shady Grove Fertility
55% strongly recommend
9 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 23%Don't recommend: 22%7.5
Eric Widra
Shady Grove Fertility
38% strongly recommend
28 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Rebecca Chason
Shady Grove Fertility
52% strongly recommend
6 Reviews
Rated 7.4
Strongly recommend: 52%Neutral: 9%Don't recommend: 39%7.4
Paulette Browne
Shady Grove Fertility
57% strongly recommend
6 Reviews
Rated 7.4
Strongly recommend: 57%Neutral: 18%Don't recommend: 24%7.4
Howard McClamrock
Shady Grove Fertility
33% strongly recommend
7 Reviews
Rated 7
Strongly recommend: 33%Neutral: 33%Don't recommend: 33%7
Lorna Timmreck
Shady Grove Fertility
43% strongly recommend
7 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 29%Don't recommend: 29%6.9
Paul Shin
Shady Grove Fertility
20% strongly recommend
3 Reviews
Rated 6.8
Strongly recommend: 20%Neutral: 61%Don't recommend: 20%6.8
Arthur Sagoskin
Shady Grove Fertility
31% strongly recommend
12 Reviews
Rated 6.8
Strongly recommend: 31%Neutral: 35%Don't recommend: 35%6.8
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
29% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 29%Neutral: 27%Don't recommend: 44%6.6
Rachana Garde
Shady Grove Fertility
45% strongly recommend
10 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 18%Don't recommend: 37%6.6
Jeffrey McKeeby
Shady Grove Fertility
29% strongly recommend
14 Reviews
Rated 6.4
Strongly recommend: 29%Neutral: 24%Don't recommend: 47%6.4
Nancy Durso
Shady Grove Fertility
31% strongly recommend
9 Reviews
Rated 4.9
Strongly recommend: 31%Neutral: 10%Don't recommend: 59%4.9
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Show 38 more

This clinic has 20 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 18 more

460 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
10
8
Age 34 - 35
2 IUI
Male Factor
Black or African-American
Income $100K - $199K
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Melissa Esposito] took the time to give me her honest opinion on my situation and made personal phone calls to calm my nerves...She is personable. I would have liked more suggestions to increase his count. I feel like she communicates well but doesn’t give you many options for treatment. I would have liked to wait until I moved to ivf but she seems to push you in that direction
Some clinics [Shady Grove Fertility] perform certain procedures. It’s best to know what can be done locally and for what procedures you will need to travel for. The billing department can be a hassle. Verify your own coverage before accepting what the billing department tells you. I was told something was covered and ended up with a 3500 bill...All of my nurses have been very accommodating. If one nurse isn’t available another one will assist you
How was your experience with Melissa Esposito at Shady Grove Fertility?
She is personable. I would have liked more suggestions to increase his count. I feel like she communicates well but doesn’t give you many options for treatment. I would have liked to wait until I moved to ivf but she seems to push you in that direction
What's one piece of advice would you give a prospective patient of Melissa Esposito at Shady Grove Fertility?
Make sure you are your own advocate. Research the different treatment options available and come to her with questions
During treatment, were you treated like a number or a human with Melissa Esposito at Shady Grove Fertility?
She took the time to give me her honest opinion on my situation and made personal phone calls to calm my nerves
Describe the protocols Melissa Esposito used in your cycles at Shady Grove Fertility and their degree of success.
I was on clomid 25mg. I ovulated on my own so the treatment was just a boost. It did not help because my issue is mfi
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Amy)
All of my nurses have been very accommodating. If one nurse isn’t available another one will assist you
Describe your experience with Shady Grove Fertility.
Some clinics perform certain procedures. It’s best to know what can be done locally and for what procedures you will need to travel for. The billing department can be a hassle. Verify your own coverage before accepting what the billing department tells you. I was told something was covered and ended up with a 3500 bill
Describe the costs associated with your care under Melissa Esposito at Shady Grove Fertility.
My cost was more than I expected
Describe Melissa Esposito's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I would prefer multiple because we can’t afford multiple rounds. We are older and this will be our last child.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
I’ve only had issues with the billing department
10
Doctor
Melissa Esposito
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
8
Age 30 - 31
IVF
Male Factor
European
Income $200K - $499K
Marketer or PR
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Shin has been friendly and open from the first consultation. He treated my husband for varicocele through surgery. He walked us through our options for treatment and how this would effect our fertility chances moving forward. He made my husband feel comfortable and at ease...He is open, honest and willing to answer all questions. He explained the preferred course of action and what the results would be...
The clinic [Shady Grove Fertility] is large but you are treated like an individual. We've rarely felt like we are in a factory. It is just smooth and well-run for the most part. Billing has always been where we've had to follow up and clarify things with staff...Dr. Shin has been friendly and open from the first consultation. He treated my husband for varicocele through surgery. He walked us through our options for treatment and how this would effect our fertility chances moving forward. He made my husband feel comfortable and at ease..
How was your experience with Paul Shin at Shady Grove Fertility?
He is open, honest and willing to answer all questions. He explained the preferred course of action and what the results would be. Given our ages, he thought that we should see the varicocele surgery through the 9 month wait period to look for improvements. We chose to move forward with IVF but in the hopes that we could conceive naturally down the line.
What's one piece of advice would you give a prospective patient of Paul Shin at Shady Grove Fertility?
Ask all of your questions up front about the chances of success with your treatment.
During treatment, were you treated like a number or a human with Paul Shin at Shady Grove Fertility?
Dr. Shin has been friendly and open from the first consultation. He treated my husband for varicocele through surgery. He walked us through our options for treatment and how this would effect our fertility chances moving forward. He made my husband feel comfortable and at ease.
Describe the protocols Paul Shin used in your cycles at Shady Grove Fertility and their degree of success.
Varicocelectomy surgery to treat a varicocele causing low sperm count, motility, morphology, etc.
Describe your experience with Shady Grove Fertility.
The clinic is large but you are treated like an individual. We've rarely felt like we are in a factory. It is just smooth and well-run for the most part. Billing has always been where we've had to follow up and clarify things with staff.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
8
Doctor
Paul Shin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 42 - 43
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Consultant
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Reh is smart, honest, and compassionate. It was always a great experience, even when the results were not what was desired. She was always prompt. When we got bad news and she was unable to reach us, she took the time to squeeze in a 10 minute call between appointments to quickly address next steps...delivers information delicately yet honestly.
Shady Grove is outstanding - everyone I encountered was great in the clinical care team. They are organized, punctual, accommodating, and have great customer service. The only con is their financial team - none of them seem that knowledgeable, helpful, or compassionate. They definitely need to be more organized, communicative, and friendly.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr Reh is smart, honest, and compassionate. It was always a great experience, even when the results were not what was desired. She was always prompt. When we got bad news and she was unable to reach us, she took the time to squeeze in a 10 minute call between appointments to quickly address next steps (we also scheduled a follow up call).
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Come prepared with questions and feel free to ask her to explain things. Even drawing a picture can help understand things.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr Reh is very calm, patient, and delivers information delicately yet honestly.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
We went straight to IVF because of my age (42). I took a lower dose of medication because my bloodwork was good, however due to a low egg count, I was put on an aggressive protocol for IVF 2.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley )
Ashley was a great communicator and very compassionate.
Describe your experience with Shady Grove Fertility.
Shady Grove is outstanding - everyone I encountered was great in the clinical care team. They are organized, punctual, accommodating, and have great customer service. The only con is their financial team - none of them seem that knowledgeable, helpful, or compassionate. They definitely need to be more organized, communicative, and friendly.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
We did the multi cycle plan, which was approximately $23,500 plus medication.
9
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
10
7
Age 39
3 IUI
Unexplained
Prefer not to answer
Income $100K - $199K
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Truthfully Dr Reh was very respectful and I do think she knew us and remembered us. It was a weird time where we met virtually or with masks so also hard to say if we’d know each other elsewhere. I often felt like a number in the waiting room though. I’d see so many women going in and out...She listened to our concerns and didn’t push us into things we weren’t ready for. She was realistic with us and told us what to expect. I would see her again but hopefully I won’t need to.
The [Shady Grove Fertility] front desk staff was great as were the techs that drew blood. Front desk always knew my name...I spoke to our nurse often as she’d call with results. She listened when I was caught off guard about prices for medicines one time and started crying. She listened and talked through how to try different pharmacies for different prices.
How was your experience with Andrea Reh at Shady Grove Fertility?
I thought Dr Reh was helpful when we spoke to her and answered our questions. She listened to our concerns and didn’t push us into things we weren’t ready for. She was realistic with us and told us what to expect. I would see her again but hopefully I won’t need to.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
To go see her and listen to her advice.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Truthfully Dr Reh was very respectful and I do think she knew us and remembered us. It was a weird time where we met virtually or with masks so also hard to say if we’d know each other elsewhere. I often felt like a number in the waiting room though. I’d see so many women going in and out.
Describe your experience with your nurse at Shady Grove Fertility.
I spoke to our nurse often as she’d call with results. She listened when I was caught off guard about prices for medicines one time and started crying. She listened and talked through how to try different pharmacies for different prices.
Describe your experience with Shady Grove Fertility.
I didn’t love seeing how many women were waiting. It was stressful even though we were all in the same boat. The front desk staff was great as were the techs that drew blood. Front desk always knew my name even though I was in a mask.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
It was never really clear. I felt like I’d check out and be told we owed. Since I paid then they never sent bills.
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
8
8
Age 36 - 37
2 IUI
3 IVF
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Neutral
Neutral
Success w/ Doc Too early to know
Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need...He is communicative, would call me personally to check in...asks for my opinions/feedback...If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research...I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on.
Sometimes the wait is extremely long [at Shady Grove Fertility]. I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on...Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need...He is communicative, would call me personally to check in...asks for my opinions/feedback...If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research...I also thi
How was your experience with Joseph Doyle at Shady Grove Fertility?
He is communicative, would call me personally to check in. Dr.Doyle was open to feedback and was very kind and supportive. I enjoy working with him and his team, they work well together and make sure that I have everything that I need.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
If you're not sure, ask questions, he will answer them. Advocate for yourself and do your own research.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
He is very communicative and asks for my opinions/feedback.
Describe your experience with Shady Grove Fertility.
Sometimes the wait is extremely long. I also think that they sometimes thought I knew or understood terms during the beginning, so I would encourage people to ask questions and do your own research. I ended up working with a number of doctors, which can be off putting; so again make sure you ask them questions so you know what is going on.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Copays and out of pocket for egg freezing.
8
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
7
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
European
Latinx
Consultant
Doesn't Recommend
Neutral
Unsuccessful
The fact that she would leave me a voicemail with devastating news about the status of our embryos tested with PGT with no way to get in touch to learn more about why or details was HORRIBLE. She showed little compassion or care to leave news like that without talking to a patient directly. ... it was clear that she reviewed my file in prep for each conversation. no problem with that- more that the time we spent waiting exceeded amount of time actually spent with the doctor.
When I wanted to see a new doctor [at Shady Grove Fertility] ... I was able to get in with the new doctor within a week and the transition was easy and painless. ... We started with a protocol that included 450 iUs of GonalF daily, 150 IUs of Menopur, and then Cetrotide. That cycle resulted in a cancelled retrieval due to development of a dominant follicle. The 2nd cycle started with 10 days of birth control followed by 2 days of Lupron Injections (2x daily), 450 IUs daily of Gonal F and 150 IUs daily of Menopur. This resulted in 3 follicles with 2 eggs retrieved, 2 healthy high quality embryos, but one had genetic condition and other chromosomal issue.
How was your experience with Rachana Garde at Shady Grove Fertility?
The fact that she would leave me a voicemail with devastating news about the status of our embryos tested with PGT with no way to get in touch to learn more about why or details was HORRIBLE. She showed little compassion or care to leave news like that without talking to a patient directly. My sister's doctor (also at Shady Grove) called her day of her retrival to see how she was feeling but I got no such call from Dr. Garde.
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
Be prepared to have your expectation set and wait to see her. Also check and see if your insurance is covering what costs are for out of pocket meds and then filing a claim later. Insurance rates for medication were not "discounted" and my $15,000 lifetime benefit didnt cover all drugs for the first round, which was subsequently cancelled.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
While the care seemed personal, it was clear by the waiting time for each appointment (sometimes in excess of 30 minutes) it was clear that she reviewed my file in prep for each conversation. no problem with that- more that the time we spent waiting exceeded amount of time actually spent with the doctor. Felt like we got more from our nurse than the doctor. She also called me and left me a voicemail after her working hours to let me know that my embryos were not viable with no way to get in touch to learn more.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
. We started with a protocol that included 450 iUs of GonalF daily, 150 IUs of Menopur, and then Cetrotide. That cycle resulted in a cancelled retrieval due to development of a dominant follicle. The 2nd cycle started with 10 days of birth control followed by 2 days of Lupron Injections (2x daily), 450 IUs daily of Gonal F and 150 IUs daily of Menopur. This resulted in 3 follicles with 2 eggs retrieved, 2 healthy high quality embryos, but one had genetic condition and other chromosomal issue.
Describe your experience with Shady Grove Fertility.
When I wanted to see a new doctor due to Dr. Garde's poor bedside manner and communication style, I went with the Doctor that my sister sees and has been happy with. I was able to get in with the new doctor within a week and the transition was easy and painless.
Describe Rachana Garde's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
eSET is doctor and insurance preference
0
Doctor
Rachana Garde
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 36 - 37
2 IUI
Unexplained
Latinx
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bromer is kind, extremely knowledgeable in this area of medicine. I feel confident and comfortable with his advice, plan of care/course of action. He listens to my concerns and what I would like to do. We work well as a team in this fertility journey. I trust him and what he recommends...I did have also a laproscopic ovarian cyst removal by another specialist which was recommended...great follow up in making sure I completely understand everything discussed/planned.
The office [Shady Grove Fertility] is clean, modern, comfortable...From the front desk, lab, ultrasound, billing, provider...Everyone makes sure that each experience there was the best experience...Dr. Bromer is kind, extremely knowledgeable in this area of medicine...He listens to my concerns and what I would like to do. We work well as a team in this fertility journey...Always treated well - good bedside manner, great follow up in making sure I completely understand everything discussed/planned.
How was your experience with Jason Bromer at Shady Grove Fertility?
Dr. Bromer is kind, extremely knowledgeable in this area of medicine. I feel confident and comfortable with his advice, plan of care/course of action. He listens to my concerns and what I would like to do. We work well as a team in this fertility journey. I trust him and what he recommends.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
He is a great doctor and will work with you to achieve (hopefully) a pregnancy!
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Always treated well - good bedside manner, great follow up in making sure I completely understand everything discussed/planned.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
He placed me on Metdormin 500mg three times daily. Bloodwork/labs cycle day 3. Clomid 50mg for 5 days during my cycle days 3-7. Ultrasound/labs cycle day 11 or 12. If labs/ultrasound indicate then will do the trigger injection. Then IUI 1-2 days later I think? Prometrium twice daily, day after IUI. We did this twice. We also did one cycle of just clomid. All three cycles unsuccessful. I did have also a laproscopic ovarian cyst removal by another specialist which was recommended by Dr Bromer.
Describe your experience with the nursing staff at Shady Grove Fertility.
Kind, considerate, thoughtful, helpful, friendly.
Describe your experience with Shady Grove Fertility.
I do not have any complaints. From the front desk, lab, ultrasound, billing, provider. Every experience has been great. The office is clean, modern, comfortable. Everyone makes sure that each experience there was the best experience.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
I am not sure. We had to meet a $2,000.00 dollar deductible then I believe everything was covered 80% and we were responsible for 20%.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 32 - 33
1 IUI
1 IVF
Anovulation
Diminished Ovarian Reserve
Endometriosis
Male Factor
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Levens was up front about possible difficulties with getting enough eggs based off previous tests however never in a cold manner. ... He has always set realistic expectations with us and explained in detail his reasoning behind best treatment options. ... I never felt down to or made to feel dumb in his explanations. He talked my husband through a lot of the technical stuff (I’m in healthcare so have a small based of knowledge) without my husband feeling overwhelmed.
The Fairfax/Annandale clinic has good hours for working people. I’ve never had much of a wait with the monitoring appointments not had an issue getting a time. The office is always clean and organized ... Everyone has been great. Grace has always answered any and all questions I’ve had in a timely manner. I’ve never had an issue getting in contact with her (or any nurse covering her patients) ... Thus far approximately $3000 for timed intercourse, IUI and IVF medications ...
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens was up front about possible difficulties with getting enough eggs based off previous tests however never in a cold manner. I never felt down to or made to feel dumb in his explanations. He talked my husband through a lot of the technical stuff (I’m in healthcare so have a small based of knowledge) without my husband feeling overwhelmed.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Don’t put off getting an appointment with him!
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens has been nothing but great. He has always set realistic expectations with us and explained in detail his reasoning behind best treatment options.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Grace)
Everyone has been great. Grace has always answered any and all questions I’ve had in a timely manner. I’ve never had an issue getting in contact with her (or any nurse covering her patients)
Describe your experience with Shady Grove Fertility.
The Fairfax/Annandale clinic has good hours for working people. I’ve never had much of a wait with the monitoring appointments not had an issue getting a time. The office is always clean and organized
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
Thus far approximately $3000 for timed intercourse, IUI and IVF medications
10
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
5
7
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $100K - $199K
Lawyer
Doesn't Recommend
Neutral
Success w/ Doc Not sure
Don’t expect to see [Dr. Kulshrestha] much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions...I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
The billing dept at the Waldorf location [of Shady Grove Fertility] is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville)... After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around...Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
How was your experience with Sunita Kulshrestha (retired) at Shady Grove Fertility?
I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha (retired) at Shady Grove Fertility?
Don’t expect to see her much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rochelle )
Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
Describe your experience with Shady Grove Fertility.
The billing dept at the Waldorf location is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville). Due to the pandemic, the Waldorf location is temporarily closed which is an inconvenience.
Describe the costs associated with your care under Sunita Kulshrestha (retired) at Shady Grove Fertility.
80% covered through insurance so not too bad
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around.
5
Doctor
Sunita Kulshrestha (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Waldorf
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
9
Age 31 - 32
4 Fertility Medications
PCOS
Black or African-American
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Good bedside manner, only saw [Dr. Swelstad] during the consult, follow-up visit and my first appointment for an ultrasound on cycle day 3, but a lot of my appointments since have been weekend appointments...I had a virtual visit with him and he was very nice, relatable, seemed concerned about me and my success. Didn’t push very hard for IVF but definitely could tell he thought that was the best route and told us to think about it. I would recommend him.
[Shady Grove Fertility] Can be busy, but good at getting you in and out in the morning for ultrasound/bloodwork. Before having to go to work. Lately their billing system or appointment system seems to be down so have trouble making appointments and paying bills. Patient portal is convenient...Bloodwork/Ultrasound $234 prior to insurance...only saw him [Dr. Swelstad] during the consult, follow-up visit and my first appointment for an ultrasound on cycle day 3, but a lot of my appointments since have been weekend appointments
How was your experience with Brad Swelstad at Shady Grove Fertility?
Good bedside manner, only saw him during the consult, follow-up visit and my first appointment for an ultrasound on cycle day 3, but a lot of my appointments since have been weekend appointments, and we are also dealing with covid right now. I had a virtual visit with him and he was very nice, relatable, seemed concerned about me and my success. Didn’t push very hard for IVF but definitely could tell he thought that was the best route and told us to think about it. I would recommend him.
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
Very personable. Great bedside manner. Had long conversation with him about my job/life during our consult.
Describe the protocols Brad Swelstad used in your cycles at Shady Grove Fertility and their degree of success.
5 mg Femara CD 3-7, ultrasound CD 11/12, Ovidrel as trigger shot, progesterone to support uterine lining after ovulation 2.5 mg Femara CD 3-7, 75 IU Gonal-f CD 7 and 9, ultrasound CD 11/12, Ovidrel trigger shot, progesterone to support uterine lining
Describe your experience with Shady Grove Fertility.
Can be busy, but good at getting you in and out in the morning for ultrasound/bloodwork. Before having to go to work. Lately their billing system or appointment system seems to be down so have trouble making appointments and paying bills. Patient portal is convenient.
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
Bloodwork/Ultrasound $234 prior to insurance
Describe Brad Swelstad's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
9
Doctor
Brad Swelstad
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 31 - 32
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She’s [Dr. Jeanne O'Brien] an excellent problem solver, and is at the forefront of her field. As a researcher, I need to trust that my doctor is looking at the problem from every angle. Dr. O’Brien does that, and does it with compassion and consideration for finances and the emotional burden of infertility...Every time I meet with her, she remembers who I am, my profession, and my fertility goals. She always answers my questions thoughtfully and thoroughly.
[The Shady Grove Fertility clinic is] very efficient and coordinated. There’s a wide range of availability for monitoring visits, so it’s easy to go before work. The clinic is clean, professional, with cutting edge technology, but its very expensive as an out of pocket patient. Make sure you have good insurance coverage or have saved money, because treatment fees are due up front...$1800 for IUI out of pocket
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
She’s an excellent problem solver, and is at the forefront of her field. As a researcher, I need to trust that my doctor is looking at the problem from every angle. Dr. O’Brien does that, and does it with compassion and consideration for finances and the emotional burden of infertility.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask questions! She’s happy to answer and explain.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Every time I meet with her, she remembers who I am, my profession, and my fertility goals. She always answers my questions thoughtfully and thoroughly.
Describe your experience with Shady Grove Fertility.
They’re very efficient and coordinated. There’s a wide range of availability for monitoring visits, so it’s easy to go before work. The clinic is clean, professional, with cutting edge technology, but its very expensive as an out of pocket patient. Make sure you have good insurance coverage or have saved money, because treatment fees are due up front.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
$1800 for IUI out of pocket
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
10
10
Age 33
Male Factor
Other
Ashkenazi Jewish
Income $200K - $499K
Consultant
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Joseph Doyle] Took the time to explain everything Showed empathy...Listened to me without interrupting...Very understanding and personable...Made sure I felt comfortable with the course of treatment...Told me what the next steps were and what to expect...Felt like a human being and not just a number
[The staff at Shady Grove Fertility] are sure flexible with appointments and have weekends and early morning appointments which is awesome if you work full time. Just about all of the phone staff are nice...We were sent someone else’s lab work once. Labs were done outside of the clinic but shady grove sent the results
How was your experience with Joseph Doyle at Shady Grove Fertility?
Very understanding and personable Made sure I felt comfortable with the course of treatment Told me what the next steps were and what to expect Felt like a human being and not just a number He has been wonderful so far!!!
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Take notes and don’t be scared to ask as many questions as you need to ask
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Took the time to explain everything Showed empathy Listened to me without interrupting
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
Soon to be starting IVF
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Effie)
Similar to Dr Doyle Very patient and kind
Describe your experience with Shady Grove Fertility.
They are sure flexible with appointments and have weekends and early morning appointments which is awesome if you work full time. Just about all of the phone staff are nice but there was one that was rude to my husband which made us feel really uncomfortable
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
Still figuring out costs but all testing was out of pocket.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet we haven’t started
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
We were sent someone else’s lab work once. Labs were done outside of the clinic but shady grove sent the results. It wasn’t that big of a deal but was alarming.
10
Doctor
Joseph Doyle
Humanity
Communication
Compassion
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
9
9
Age 39 - 40
2 IVF
South Asian
Latinx
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. O’Brien was considerate and compassionate communicator who always framed options and choices from our unique perspective...Is a doctor with experience and compassion who takes of patients and thinks of their situation when coming up with solutions. Has been a good experience with her so far with her adjusting protocols to get the best outcomes for us as events happen.
The [Shady Grove Fertility] clinic is big facility with a very considerable staff and complicated setup. It ensures the privacy between clinical and financial sides. It does cause some confusion when going through for changes in thing like insurance. The clinic is well put together and lines are well managed...Do your research. We did....and we feel we made right choice with Dr O’Brien given location, her experience and Her clinic’s reputation.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Is a doctor with experience and compassion who takes of patients and thinks of their situation when coming up with solutions. Has been a good experience with her so far with her adjusting protocols to get the best outcomes for us as events happen.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Do your research. We did....and we feel we made right choice with Dr O’Brien given location, her experience and Her clinic’s reputation.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O’Brien was considerate and compassionate communicator who always framed options and choices from our unique perspective
Describe your experience with Shady Grove Fertility.
The clinic is big facility with a very considerable staff and complicated setup. It ensures the privacy between clinical and financial sides. It does cause some confusion when going through for changes in thing like insurance. The clinic is well put together and lines are well managed.
9
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Unsuccessful
10
10
Age 30 - 32
4 IUI
3 IVF
Recurrent Pregnancy Loss
Unexplained
Income $200K - $499K
Marketer or PR
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Over my many years of treatment at Shady Grove, Dr. Browne has been the bright spot in my infertility experience. She is extremely knowledgable about all of the latest and greatest procedures and studies, and has been very caring throughout our experience...She is a more serious doctor and candid - these were qualities appreciated by myself and my husband.
SGF is a big clinic. I used to think a big clinic was a bad thing... I was wrong. Instead, you benefit from discounts for medication, lots of very knowledgable doctors, and multiple locations if you need (or want to) travel up the east coast...[our assigned nurse] is an excellent nurse; quick with communication and very helpful...
How was your experience with Paulette Browne at Shady Grove Fertility?
Over my many years of treatment at Shady Grove, Dr. Browne has been the bright spot in my infertility experience. She is extremely knowledgable about all of the latest and greatest procedures and studies, and has been very caring throughout our experience.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
She is a more serious doctor and candid - these were qualities appreciated by myself and my husband.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
Dr. Brown is fantastic. She's balances being caring with being candid.
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
As one of the top doctors at SGF, Dr. Browne is involved in a lot of studies and research. This means as her patient, you will benefit from her ongoing education and knowledge.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice)
Patrice is an excellent nurse; quick with communication and very helpful.
Describe your experience with Shady Grove Fertility.
SGF is a big clinic. I used to think a big clinic was a bad thing... I was wrong. Instead, you benefit from discounts for medication, lots of very knowledgable doctors, and multiple locations if you need (or want to) travel up the east coast.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
I have fertility insurance.
10
Doctor
Paulette Browne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 34 - 35
2 IVF
South Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We felt good in the hands of [Dr. Stephanie Beall] helping us...Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics...
A lot of cases [at Shady Grove Fertility]...set protocol and very very high standards. Most important being is their number of clinics in DMV area like a lot of them in MD and VA and its all centralized so you can get your monitoring done at any of Shady Grove's clinics...We felt good in the hands of [Dr. Stephanie Beall] helping us...Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics...
How was your experience with Stephanie Beall at Shady Grove Fertility?
Communicative and very responsive in terms of risk. She changed her protocol in the second IVF cycle and it got successful, so we need to be patience. She is very empathetic listening to you and design the treatment protocol based on the individual rather than just getting generics
What's one piece of advice would you give a prospective patient of Stephanie Beall at Shady Grove Fertility?
be direct in answering your question and if you are working with her Denita please be responsive
During treatment, were you treated like a number or a human with Stephanie Beall at Shady Grove Fertility?
We felt good in the hands of Dr Beall helping us.
Describe your experience with Shady Grove Fertility.
A lot of cases, set protocol and very very high standards. Most important being is their number of clinics in DMV area like a lot of them in MD and VA and its all centralized so you can get your monitoring done at any of Shady Grove's clinics
Describe the costs associated with your care under Stephanie Beall at Shady Grove Fertility.
mostly IVF and medicines costs
10
Doctor
Stephanie Beall
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
9
Age 29 - 30
4 IUI
Donor Sperm
European
Income $100K - $199K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Rebecca Chason is] Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions...She was very hands on and explained everything perfectly...I have never felt like a burden or out of place
They [SGF staff] work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me...IUI with medicine was about 2000 with a discount...[our nurse] She would always follow up and make sure I knew what to expect.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
You are in good hands
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
She was very hands on and explained everything perfectly
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer)
Jennifer was very soft spoken and positive with her approach. She would always follow up and make sure I knew what to expect.
Describe your experience with Shady Grove Fertility.
They work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
IUI with medicine was about 2000 with a discount.
10
Doctor
Rebecca Chason
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
2018 - 2020, Successful
10
7
Age 36 - 38
IVF
Male Factor
Unexplained
European
Income $200K - $499K
Teacher
Strongly Recommends
Neutral
Successful
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her...Ask any questions you have and do not hesitate...Sensitive to situation, compassionate...She encouraged eSET...We went right to IVF
Many appointment times but long wait times [at Shady Grove Fertility- Rockville] occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc...Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
Dr O’Brien is very knowledgeable about current research and practices, sharing academic articles. She is also personally involved in her patients often making phone calls to explain results herself instead of the nurse or in addition to her.
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Ask any questions you have and do not hesitate
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Sensitive to situation, compassionate
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
We went right to IVF
Describe your experience with Shady Grove Fertility.
Many appointment times but long wait times occurred very frequently despite having made appointments ahead of time. Treat you like a number for the most part- very concerned about their financials but not Very helpful when you have questions about billing etc
Describe Jeanne O'Brien's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She encouraged eSET
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Compassion
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
9
9
Age 34 - 36
1 IUI
1 IVF
Other
European
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
I was 33 at the time of my egg retrieval [with Dr. Reh], and had a good retrieval that resulted in 8 PGS normal embryos. The hardest part for me was preparing my lining. Dr. Reh tried multiple different protocols, including estrogen priming and a natural cycle. Dr. Reh also recommended a series hysteroscopies with a surgeon outside of SGF. That turned out to be a really excellent recommendation - I was able to get pregnant after that.
SGF is a very large clinic, which comes with advantages and disadvantages. One of the advantages I experienced was my doctor presenting my case to her colleagues to get additional feedback. She came back with other recommendations for us to consider in my treatment. Of the disadvantages, the biggest one, for me, was that major procedures (retrieval and transfer) will be performed by doctors you don't know. I never had a bad experience with a doctor, but for people want their doctor for every procedure, it might not be possible.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh is a very good doctor. She showed a lot of compassion for me as I was going through treatment and hit a lot of road blocks. She was also willing to try different approaches/med protocols when the typical approach didn't work for me. She also presented my case to her colleagues to get others feedback, which I feel like shows a lot of humility and willingness to go beyond to figure out what would work for me. Even though we got pregnant without IVF, Dr. Reh and her colleagues gave me the diagnosis and connected me to a surgeon who was able to help us and is probably the reason we got pregnant.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Be prepared with questions and don't be afraid to ask about alternative approaches.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was my doctor for about 2 years. I saw her very frequently in the Arlington office, even for lining checks and smaller check-ins. She definitely got to know me and always took time to ask me about myself. She also was very kind around giving bad news, and she gave me some good pep talks when we hit some road blocks.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I was 33 at the time of my egg retrieval, and had a good retrieval that resulted in 8 PGS normal embryos. The hardest part for me was preparing my lining. Dr. Reh tried multiple different protocols, including estrogen priming and a natural cycle. Dr. Reh also recommended a series hysteroscopies with a surgeon outside of SGF. That turned out to be a really excellent recommendation - I was able to get pregnant after that.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley Wills)
The nursing staff were so excellent. I do not have enough good things to say about Ashley and the others at the Arlington office. They really made me feel like they were on my team. It was a bit bittersweet to "graduate" and say good bye.
Describe your experience with Shady Grove Fertility.
SGF is a very large clinic, which comes with advantages and disadvantages. One of the advantages I experienced was my doctor presenting my case to her colleagues to get additional feedback. She came back with other recommendations for us to consider in my treatment. Of the disadvantages, the biggest one, for me, was that major procedures (retrieval and transfer) will be performed by doctors you don't know. I never had a bad experience with a doctor, but for people want their doctor for every procedure, it might not be possible.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
I thought monitoring appointments were efficiently run. I frequently saw my primary doctor during these appointments. This was a benefit to the Arlington office. I also had the same nurses and techs at most appointments, so it was a comfortable experience.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I did SGF's Shared Risk Program with PGS. It was $19,500 + $5,000 for PGS. That included up to 6 retrievals and all FETs.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We never discussed anything other than an eSET. I would not have wanted to transfer multiple.
9
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
9
7
Age 36 - 37
2 IUI
Unexplained
Marketer or PR
Strongly Recommends
Neutral
Successful
[Dr. Reh is] Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps...We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF.
They [Shady Grove Fertility] seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps...There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh was the best part of our experience with Shady Grove. Friendly, professional, and extremely well-informed, she consistently took time to thoroughly answer our questions about what to expect throughout the process and encouraged us through some disappointing steps. Fortunately, we are now pregnant with two babies. Navigating all the steps can be challenging, but absolutely worth it.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Ask lots of questions and take notes that you can refer to when following up with other doctors and staff to ensure nothing gets lost in translation.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
She was always very friendly, well-informed and very informative, but sometimes that didn't always percolate down to the staff level at the Arlington office, though other office locations were seemed to be better briefed.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
She had us take all the relevant tests, starting with the female, then the male. Once she determined that we had unexplained infertility, she proceeded with genetic testing. We planned for 3 IUI attempts over 3 months, each with increasing levels of medication if they didn't work, before we would move to IVF. The first IUI was unsuccessful. Prior to the second attempt, I was prescribed Letrozole. Following the second attempt, I become pregnant with fraternal twins.
Describe your experience with your nurse at Shady Grove Fertility.
The original one was relatively well intentioned, but didn't communicate thoroughly or consistently with what we discussed with the doctor. She also miscommunicated about a chemical pregnancy, indicating that it was a normal pregnancy without confirmation. There were also some miscommunications with our insurance company regarding genetic testing and follow-up.
Describe your experience with Shady Grove Fertility.
They seem to offer a lot of options for getting timely treatment in terms of doctors and locations. There doctors seem well informed and generally proficient. But there was a lot of inconsistency between offices, which resulted in a lot of miscommunication about the details of medical history and next steps. Arlington had the biggest challenges, but the other offices were much better. Once we switched to the Fairfax Office, the communication improved and the process went much more smoothly.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Insurance covered most of the steps until IUI, which was $1800 per round, which we paid out of pocket. We also had to pay for a genetic testing out of pocket that wasn't covered by my husband's insurance, which was $350 (I believe through a discount program)
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Shady Grove Fertility.
Mostly when coordinating with the Arlington office, the nurse/staff either did have accurate information from the doctor, did not communicate accurate information to us or other offices or didn't follow-through on next steps without prompting. The Fairfax office was generally more reliable, but there was still some inconsistency with all the shuffling between locations, doctors and staff.
9
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Successful
10
10
Age 37 - 39
3 IVF
Donor Eggs
Poor Egg Quality
Latinx
Income $100K - $199K
Architect
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh ws patient and took the time to answer all my questions. She was compassionate; she was reassuring and understood my concerns and the impact of bad news. She became our guide through this process, someone we trust to tell us what to expect and what we should do...Dr. Reh was very professional, she explained everything, she provided the information we asked for.
Their [Shady Grove Fertility] staff and facility interior design is excellent. Everyone knows your name and is courteous. Sometimes you have to wait a bit in the waiting room, but it is a nice waiting room and guess what, you're not alone! A lot of other women are going through the same thing...Dr. Reh was very professional, she explained everything, she provided the information we asked for. She also understood how we were feeling at the time. As news came through, she showed compassion and in a way held our hand through the process.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh was very professional, she explained everything, she provided the information we asked for. She also understood how we were feeling at the time. As news came through, she showed compassion and in a way held our hand through the process.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Ask all the questions you need and know that you can trust.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh ws patient and took the time to answer all my questions. She was compassionate; she was reassuring and understood my concerns and the impact of bad news. She became our guide through this process, someone we trust to tell us what to expect and what we should do.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I went through three cycles. The first includes a lot of tests and is obviously tougher as a first time. I do not recall the specifics at this time.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Cristina Brocato was my IVF (own egg) nurse)
Cristina Brocato was so lovely that I actually miss her. Wish now in pregnancy I had her to offer her kind instructions!
Describe your experience with Shady Grove Fertility.
Their staff and facility interior design is excellent. Everyone knows your name and is courteous. Sometimes you have to wait a bit in the waiting room, but it is a nice waiting room and guess what, you're not alone! A lot of other women are going through the same thing.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Because of my age, we selected a Shared Risk IVF. I believe it initially cost $33,000 + all medication costs were paid from my pocket. Each cycle could cost up to an additional $5,000. We receive all our money back after a failed IVF process and had to pay an additional about $10,000 for the shared risk donor process.
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 33
Unexplained
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh is so kind and caring and is happy to help you understand all aspects of fertility testing and treatment. ... Dr. Reh was extremely knowledgeable, kind, caring and patient with us throughout the process. Although we ended up just going through testing, Dr. Reh explained everything thoroughly, was always open to questions, and made us feel confident in the process. We enjoyed working with her.
The clinic [Shave Grove Fertility - Arlington Branch] is very organized and clean. ... I believe they truly understand how hard this process can be for many people and try to make it as positive as possible. ... Don't be afraid to ask any question. ... The entire staff is welcoming, friendly and compassionate. ... Dr. Reh was extremely knowledgeable, kind, caring and patient with us throughout the process. Although we ended up just going through testing, Dr. Reh explained everything thoroughly, was always open to questions, and made us feel confident in the process. We enjoyed working with her.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh was extremely knowledgeable, kind, caring and patient with us throughout the process. Although we ended up just going through testing, Dr. Reh explained everything thoroughly, was always open to questions, and made us feel confident in the process. We enjoyed working with her.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Don't be afraid to ask any question. Dr. Reh is so kind and caring and is happy to help you understand all aspects of fertility testing and treatment.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh took her time with us at every appointment. She made connections and tried to get to know us as people. She was always open to questions and concerns.
Describe your experience with Shady Grove Fertility.
The clinic is very organized and clean. The entire staff is welcoming, friendly and compassionate. I believe they truly understand how hard this process can be for many people and try to make it as positive as possible.
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 31
1 IUI
Anovulation
PCOS
Other
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh was great at addressing all my questions and took care of us during a very stressful time...My main issue was a PCOS diagnosis and the fact that I was not ovulating. Since there were no other known issues, we began with the least invasive option of medicated monitored cycles/timed intercourse. After two failed cycles, I decided to do an IUI to increase my odds...
[Shady Grove Fertility] Strengths - responsiveness, apt availability, bedside manner, amazing nurses, empathic doctors, easy to use trainings/portal for messaging and support from financial team Cons - nothing that I can think of to report, I all around had a great experience...Dr. Reh was great at addressing all my questions and took care of us during a very stressful time
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh was great at addressing all my questions and took care of us during a very stressful time. We are so grateful for our experience at SGF and feel blessed to be expecting our first child this fall.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
My main issue was a PCOS diagnosis and the fact that I was not ovulating. Since there were no other known issues, we began with the least invasive option of medicated monitored cycles/timed intercourse. After two failed cycles, I decided to do an IUI to increase my odds. We are glad we did bc we came pregnant with our first IUI.
Describe your experience with Shady Grove Fertility.
Strengths - responsiveness, apt availability, bedside manner, amazing nurses, empathic doctors, easy to use trainings/portal for messaging and support from financial team Cons - nothing that I can think of to report, I all around had a great experience
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
10
Age 30 - 31
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.... Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 36 - 37
9 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
European
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should.
We were hoping for 8 eggs but only got 4 [at Shady Grove Fertility]. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal...Shawn [nurse] has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
I gush about Dr. O'Brien every chance I get - and I don't have a baby yet! She's a wonderful doctor. She's generous with her time and knowledge, she's innovative and persistent. She's also very honest and open with sharing her thought process. She advocates for her patients. On many occasions, I've been in for monitoring and end up getting a surprise visit. When my first retrieval attempt canceled, she came in and told me herself - and helped me feel ok about it. The next time around, I saw her in the hall and she pulled up my results to review them with me in real-time. She's taken time out of her day to call me to discuss next steps (answering all of my questions for 20+ minutes!) and never makes me feel like I'm not important. She's even emailed me with updates or to let me know she'd call at a certain time. I feel so lucky to have found her!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Don't be afraid to ask questions - she'll answer thoughtfully and thoroughly! She is very transparent so that does mean she shares a lot of information and detail. The first time I spoke with her (phone consult) it was a little overwhelming but now that I know her and her style, I greatly appreciate that.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
Dr. O'Brien is the second doctor I've worked with. With the first, I felt like a number. I was worried that might be the case at Shady Grove as well given the size of the clinic. It couldn't be more untrue! I'm out of state (I live in NC) and feel more connected to Dr. O'Brien than I ever did the doctor I worked with close to home. She's incredibly generous with her time and perspective. After my first transfer failed, she called me and we spoke for 20 mins. After the second failed and another retrieval was needed, she did the same. She was patient and answered my many (many) questions. I've had a lot of complications and challenges - a canceled cycle, DOR, slow response to meds, I can't follow the normal FET protocol (allergic to PIO), my lining doesn't thicken as it should. She is innovative and unflappable. She always has a solve to help us get past the hurdle. I truly believe she wants me to be pregnant almost as badly as I do. Her belief in me and in our cause helps keep me going when I struggle to believe it myself. She's straight forward, honest, caring and persistent. With her on my side, I have hope that this will work. (And now I'm crying!)
Describe the protocols Jeanne O'Brien used in your cycles at Shady Grove Fertility and their degree of success.
Retrieval attempt 1 - microflare. I took microdose Lupron for several days and then added in Gonal-F and Menopur. With only three follicles leading, she decided to cancel because she felt my ovaries could do better. Retrieval 1 - estrogen priming. This started with estrogen patches for several days. I added other meds later (forget the details!) and then Gonal-F and Menopur. The doses were pretty high, especially of Menopur. Towards the end I was taking 5 vials! Also added in Cetrotide to help extend the cycle and allow more follicles to grow. I ultimately had 6 retrieved, 4 mature. Retrieval 2- microflare - after the first cancellation on this protocol, she lowered the microdose lupron dose to ensure my follicles didn't grow too fast. This also allowed for lower doses of Gonal-F and Menopur. We were hoping for 8 eggs but only got 4. Lucky for me, 3 fertilized and became AA embryos. One has been transfered (fresh) and resulted in chemical pregnancy. The other two were PGS tested and are normal.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shawn Thompson)
All of the nurses at Shady Grove are fantastic. Shawn has been amazing. I live out of state and she's patient and helpful with ensuring my orders are sent to clinics when I need to monitor and letting me know if results aren't in yet, etc. She's very attentive and answers all of my (many) questions promptly. She delivers bad news with compassion and shows genuine excitement with good news. For instance, when she called to tell me my two embryos were PGS normal, I think she was as happy as I was! You can't fake that. I'm grateful to her - she helps keep me sane in this mess of a process.
Describe your experience with Shady Grove Fertility.
Shady Grove is massive and I worried I'd be just a number with them. It's not the case. The entire staff is compassionate, helpful and caring. I also believe their size allows them to be cutting edge and have vast experience and expertise. Nothing seems to surprise them - probably because they see it all. I also love that they have a Wellness Center onsite with acupuncture! I participate in the Shared Risk program which gives me peace of mind. It's a wonderful option and is not something I've seen available at many other places. An exception to my high praise is the billing department. To be clear, I don't mean the financial counselors - April Jackson was wonderful. The billing department is unresponsive and challenging to work with. I had a really bad experience with them working with my insurance that caused me a lot of added heartache I didn't need. I mentioned this to my nurse, Shawn, and financial counselor, April, and they helped me escalate it to a senior person on the team to help get resolution.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
The majority of my first IVF cycle (actual procedure) was covered by my insurance. Dr. O'Brien did a lot to help ensure I was able to maximize that. Now I am doing Shared Risk which is EXPENSIVE - but it's worth it for the peace of mind. If you qualify, it's a great option if there's a likelihood that you'll have to do multiple retrievals and transfers.
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
3
4
Age 34
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Professor
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
As unexplained infertility patients [of Dr. Swelstad], it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email...There weren't extra tests done, just standard...when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
I forgot my insurance card, but I had the app with all the important numbers. The clinic [Shady Grove Fertility] is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away...Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
How was your experience with Brad Swelstad at Shady Grove Fertility?
As unexplained infertility patients, it was really a bummer that we didn't find any answers or did any extra tests to have a more accurate diagnosis. Although I really appreciated that we went into the IUI cycle in full immersion, trying everything from the beginning. I wish there was more interaction with him, also if it was just via email
What's one piece of advice would you give a prospective patient of Brad Swelstad at Shady Grove Fertility?
expect no special treatment
During treatment, were you treated like a number or a human with Brad Swelstad at Shady Grove Fertility?
There weren't extra tests done, just standard.
Describe the protocols Brad Swelstad used in your cycles at Shady Grove Fertility and their degree of success.
we did day 3 to 7 of letrozole since I already tried clomid with my OBG with no success. It follow with Gonal f on day 7 and 9 and then we went in for blood work at day 11, when they realized I had too many mature follicles. The dr who saw the result (no Swelstad), called me and explain that there was a high risk of multiple pregnancy, so it was protocol to stop the cycle. If we decided to go ahead and have timed intercourse (IUI was out of the pics at this point), we should have consider the possibility of selective reduction in the future. We agree that that wasn't a problem and went ahead. We are now in the 2 weeks wait
Describe your experience with the nursing staff at Shady Grove Fertility.
Nursing staff was nice and always understanding, also when I was crying really hard, due to my hormone imbalance.
Describe your experience with Shady Grove Fertility.
Staff at the front desk wasn't extremely friendly. It didn't bother me too much, but it did bother my husband. I forgot my insurance card, but I had the app with all the important numbers. The clinic is not really digitalized, so couldn't just insert my patient numb, they had to make a paper copy of my card. In 2019 seemed weird. Financial person didn't contact us, but waited for us to contact him. I would have like to have somebody to talk to us right away. But it's all ok
Describe the costs associated with your care under Brad Swelstad at Shady Grove Fertility.
we didn't pay for the first appointment, only for the meds (around $300 +/-), second ultrasound and blood work ($150 +/-)
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
once they told us that the drugs were being ordered, I called my pharmacy, but they couldn't verify the doctor name. So it took an extra day before I could pick up the meds
3
Doctor
Brad Swelstad
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources