Shady Grove Fertility

45 doctors work here

Rated 8.1
Strongly recommend: 58%Neutral: 23%Don't recommend: 18%8.1
58% strongly recommend
489 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.4
8.4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
45 doctors work here
NPS
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Emily Barnard
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 10%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
83% strongly recommend
41 Reviews
Rated 9.3
Strongly recommend: 83%Neutral: 10%Don't recommend: 7%9.3
Joseph Doyle
Shady Grove Fertility
71% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 71%Neutral: 28%Don't recommend: 1%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9
Shruti Malik
Shady Grove Fertility
75% strongly recommend
11 Reviews
Rated 9
Strongly recommend: 75%Neutral: 15%Don't recommend: 10%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Lauren Roth
Shady Grove Fertility
60% strongly recommend
8 Reviews
Rated 8.7
Strongly recommend: 60%Neutral: 40%8.7
Jason Bromer
Shady Grove Fertility
69% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.7
Kate Devine
Shady Grove Fertility
61% strongly recommend
15 Reviews
Rated 8.6
Strongly recommend: 61%Neutral: 36%Don't recommend: 3%8.6
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.4
Rebecca Chason
Shady Grove Fertility
71% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
67% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 67%Neutral: 7%Don't recommend: 26%8.3
Melissa Esposito
Shady Grove Fertility
74% strongly recommend
15 Reviews
Rated 8.3
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Andrea Reh
Shady Grove Fertility
70% strongly recommend
27 Reviews
Rated 8.2
Strongly recommend: 70%Neutral: 8%Don't recommend: 22%8.2
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 57%Neutral: 25%Don't recommend: 18%8.1
Barbara Osborn
Shady Grove Fertility
25% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 25%Neutral: 49%Don't recommend: 25%8
Stephanie Beall
Shady Grove Fertility
59% strongly recommend
10 Reviews
Rated 8
Strongly recommend: 59%Neutral: 31%Don't recommend: 9%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Anitha Nair
Shady Grove Fertility
68% strongly recommend
22 Reviews
Rated 7.8
Strongly recommend: 68%Neutral: 5%Don't recommend: 26%7.8
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Naveed Khan
Shady Grove Fertility
56% strongly recommend
9 Reviews
Rated 7.3
Strongly recommend: 56%Neutral: 18%Don't recommend: 25%7.3
Arthur Sagoskin
Shady Grove Fertility
34% strongly recommend
12 Reviews
Rated 6.9
Strongly recommend: 34%Neutral: 33%Don't recommend: 33%6.9
Rachana Garde
Shady Grove Fertility
43% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 22%Don't recommend: 34%6.9
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
35% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 35%Neutral: 23%Don't recommend: 42%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Paulette Browne
Shady Grove Fertility
45% strongly recommend
6 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 24%Don't recommend: 32%6.6
Paul Shin
Shady Grove Fertility
26% strongly recommend
3 Reviews
Rated 6.5
Strongly recommend: 26%Neutral: 49%Don't recommend: 26%6.5
Lorna Timmreck
Shady Grove Fertility
41% strongly recommend
8 Reviews
Rated 6.5
Strongly recommend: 41%Neutral: 27%Don't recommend: 32%6.5
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Nancy Durso
Shady Grove Fertility
21% strongly recommend
9 Reviews
Rated 4.4
Strongly recommend: 21%Neutral: 11%Don't recommend: 68%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jaimin Shah
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Laura Zalles
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 41 more

This clinic has 21 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
Bel Air
201 Plumtree Road
Bel Air, MD 21015
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
Spring
2255 E Mossy Oaks Rd
Spring, TX 77389
Towson
901 Dulaney Valley Road
Towson, MD 21204
Waldorf
3010 Crain Highway
Waldorf, MD 20601
Washington DC
2021 K Street NW
Washington, DC 20006
Westminster
844 Washington Rd
Westminster, MD 21157
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
Show 19 more

489 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Unsuccessful
NPS
10
NPS
8
Age 33 - 38
11 IUI
1 IVF
Male Factor
Uterine Fibroids
European
Black or African-American
Native American
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Unsuccessful
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
The [SGF Annapolis] receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
How was your experience with Rebecca Chason at Shady Grove Fertility?
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Bring questions! She will provide answers and resources.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason personally follows up through out our cycles. She went above and beyond to provide me with an excellent surgeon to manage our ectopic pregnancy. She also followed up with the surgeon post op to continue consulting on my case.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
(2017-2020) We had 11 IUIs using donor sperm; 3 rounds were medicated (Clomid x2, Femara x1). I am sensitive to medication and prefer to limit it's usage. I had an allergic reaction to Clomid during our second medicated cycle. We had our first positive test with our 6th round. However, I miscarried a few days before our first ultrasound. (2021) We opted to try a round of IVF. We used estrogen patches, Menopur, Ganirelix, Gonal-F, Crinone and Estradiol. We had a fresh transfer on day 5; we opted to have our remaining embryos tested (PGT-A). Our cycle resulted in a positive pregnancy test, but the pregnancy was ectopic. We have not yet started preparing for our first FET.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann S.)
Ann took over my care when my previous nurse took a new position. She's calm and reassuring. She's very responsive when I reach out by phone or email. She's always so sweet when I see her around the office.
Describe your experience with Shady Grove Fertility.
The receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
Under our previous insurance, we paid for 5 IUIs out of pocket. Our current insurance covers services. For the majority of visits, I was charged my copay. IVF was applied towards my deductible in addition to copay charges. However, embryo testing was 100% out of pocket ($3600).
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
9
Age 37 - 38
2 IVF
Male Factor
Tubal Blockage
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician...she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
I truly enjoy my [Shady Grove Fertility] office location. I have experienced compassionate and kind people...[nurse] Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible...For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason is accessible. While most of my treatment I communicated with my nurse, I could always be in touch with her if needed. I feel she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Trust her, and ask questions if you need more for your own understanding. She is patient and will make sure you walk away knowing what the plan is and that you understand it as much as you want to.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
1st cycle was an antagonist protocol using birth control start, Menopur, Gonal F, Ganirelix and Lupron trigger (I do not recall the dosage). I had a high AF count and we wanted to prevent OHSS, and she felt I would be a good responder. I stimmed for 8 days, triggered on the 9th. We retrieved 21 eggs, 13 mature, 4 fertilized, 2 made to it to blast and 1 was euploid. That transfer resulted in a chemical pregnancy. For the 2nd round we made a change to improve our fertilization rate, we switched to a Lupron stop protocol. The goal was to produce better quality eggs to increase fertilization. I used Lupron for 9 days once I had a positive ovulation test, then I stimmed for 8 days triggering on the 9th using Menopur, Gonal F and a HCG trigger. We retrieved 19 eggs, 13 mature, 12 fertilized, 10 made it to blast, 7 euploid, 1 transferred resulted in a miscarriage. This last round is still being monitored for my HCG levels to drop and we will discuss next steps. I between round 1 & 2 retrieval I had a mock transfer which discovered a polyp, and between round 2 retrieval and transfer I had one hysteroscopy to remove the polyp and endometritis was discovered as well as low visibility of my right tube. I had a course of antibiotics for 2 weeks to rid the inflammation, followed by an endometrial biopsy which showed improvement but endometritis still present. At that time I opted for an additional hysteroscopy for a repeat biopsy and to look at the right tube. The biopsy showed the endometritis cleared, and the right tube entrance had scar tissue that was cleared.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Joan Skovron)
Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible.
Describe your experience with Shady Grove Fertility.
I truly enjoy my office location. I have experienced compassionate and kind people. For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
Most of my treatment was covered by insurance, outside of pgt-a testing, and embryo freezing cost.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My doctor recommended the transfer of a single embryo. We were informed as to the reasoning and stats behind that recommendation.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Conflicting information from a financial counselor regarding my insurance benefits. I had called my insurance and was ensured that a particular analysis for my husband was covered by insurance. I was told by the clinic it was not, this was not correct as my plan was different than the traditional plan they had seen which did not cover the analysis in question.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
5
NPS
6
Age 45 - 47
5 IUI
1 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
7 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I am sure she [Dr. Rebecca Chason] is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work...Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
They [Shady Grove Fertility] have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly...the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
How was your experience with Rebecca Chason at Shady Grove Fertility?
While I am sure she is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work. After the 3 failed IUI I reached out about a change to my regimen because clearly what I was on was not working. They said no it would stay the same and I was responding well. Well after 2 more failed attempts Dr. chasen now wants to talk about changing the regimen which I felt was a little late. I aged out of IVF at that particular clinic but never got a change to do a successful retrieval so I moved on to a clinic that didn’t have a age cut off of 45 for your own eggs. I didn’t even bother with the last IUI….more money wasted with no measurable change to the regimen
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
I barely spoke to Dr. Chasen more so her nurse. Overall while they were nice I didn’t feel that they cared as much as I would have liked during this emotionally stressful period. They kept pushing me to do donor egg although my egg reserve was good. I do feel that my failed egg retrieval could have also been avoided if certain things would have been noted before hand.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
For the IVF…I was on BC pills initially, then Lupron, added in 150 menopour and 275 gonal f. They started high because of my age and I reacted better than they thought so they had to lower the gonal f to 150 so I would not go into ohss. I went into retrieval with them seeing at least 16 follicles mature and ready. I woke up saying they were unable to retrieve any because they could not access my ovaries vaginally and abdominally they saw a blood vessel in front of the ovary and decided to not proceed. It was devastating They then told me that they would not move on with IVF for that reason….no trying to figure out how we can go around that because I clearly responded well. They then moved to IUI which was 100mg clomid for 5 days and on day 3 150 gonal f and day 5 150 gonal f. When I went in each time they saw 2-3 follicles that were mature and ready for insemenation. The sperm was great according to them, but Nothing took.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)
They nurse was pleasant enough and was available when I had a question. The staff at the clinic were great. I will say that the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
Describe your experience with Shady Grove Fertility.
They have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It was convenient as early as 7am and in and out in 30 mins and still able to get to work in a timely fashion
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
My insurance is pretty good and covered a good amount. The meds were the most expensive part. Without meds IVF was around 4,000. With meds $13,000. IUI meds were about $350 and out of pocket was 1,000
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
It was just twice that I had to call about results and to know if I was triggering that night as the staff failed to call as the usually did. I was able to reach a night nurse who after looking up the information called me back and said that yes I was to trigger which I would have missed if I was not proactive about calling
5
Doctor
Rebecca Chason
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
6
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 30 - 31
4 IUI
Anovulation
Male Factor
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
2
NPS
2
Age 41 - 42
2 IUI
2 IVF
Poor Egg Quality
Unexplained
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I didn't feel like my concerns were being addressed...I didn't have a good experience with him [Dr. McKeeby]. I felt I was just another candidate for failure due to my advanced age. I was not a good responder for the high hormone doses and I asked for a low hormone protocol that worked once but didn't result in a pregnancy, he ignored my request and kept doing the high hormone dose that didn't even result in 1 viable embryo. Very frustrating since this treatment costs a lot of money....
Overall the other staff [Shady Grove Fertility] is very helpful and nice. Cuddos for the girls that draw blood. I like the convenience of the clinic and that they are open 7 days a week ( sometimes going to different locations for the retrieval) The experience didn't feel personal...There is a patient portal that results were supposed to be uploaded there, but my results were not uploaded until I requested and not all of the results....
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
I didn't have a good experience with him. I felt I was just another candidate for failure due to my advanced age. I was not a good responder for the high hormone doses and I asked for a low hormone protocol that worked once but didn't result in a pregnancy, he ignored my request and kept doing the high hormone dose that didn't even result in 1 viable embryo. Very frustrating since this treatment costs a lot of money.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Go with your gut, if you don't like the protocol from start say something and if nothing is done to address it, change Drs.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
I didn't feel like my concerns were being addressed. He kept trying a protocol that clearly did not work for me.
Describe your experience with the nursing staff at Shady Grove Fertility.
Most of them are really nice. There was an instance that I had a chemical pregnancy and I didn't know about it, but complained about pain on the left side and they said it was normal. Only when I insisted that the pain wouldn't go away they checked with ultra sound and found out it was a chemical pregnancy and I need to be sent to the hospital right away.That was another very bad experience for me.
Describe your experience with Shady Grove Fertility.
Overall the other staff is very helpful and nice. Cuddos for the girls that draw blood. I like the convenience of the clinic and that they are open 7 days a week ( sometimes going to different locations for the retrieval) The experience didn't feel personal. I wish I had found another clinic somewhat closed to take a chance.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
There is a patient portal that results were supposed to be uploaded there, but my results were not uploaded until I requested and not all of the results.
2
Doctor
Jeffrey McKeeby
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
2
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
8
Age 36 - 37
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Dr McKeeby is a straight shooter and will not waste your time...I felt that my treatment plan was determined as soon as I walked through the door due to my having a history of uterine fibroids. I never felt any concern after expressing my fears of not exploring any other options besides IVF because there were several others offered at the facility.
My only complaint [for SGF] was the poor telephone communication. I could never speak to my nurse, it took months for me to find out how much the proposed procedures would actually cost. I suggest writing any questions that you have down and taking them with you on your next visit...ask them face to face...Roughly $500 for tests not covered by insurance.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr McKeeby is a straight shooter and will not waste your time. He is very knowledgeable and direct but at times it comes off as you are an annoyance or that he lacks compassion. I think that because he has years of experience and has had success in treatment plans that when you walk through the door give your age, he glances over whatever you give him regarding your medical he has determined the course of action for you prior to testing. In some cases that’s great, but in mine not so great.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Be tough, he does not mince words or facial expressions when he talks to you.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
I felt that my treatment plan was determined as soon as I walked through the door due to my having a history of uterine fibroids. I never felt any concern after expressing my fears of not exploring any other options besides IVF because there were several others offered at the facility.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
I had multiple rounds of preliminary testing for chromosomal issues, hsgs, but I never actually had the Chance procedure done.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie)
My assigned nurse never returned phone calls, or communicated with me. I was helped by other staff members who were very helpful to me.
Describe your experience with Shady Grove Fertility.
Very clean clinic with short wait times...it’s like a well oiled machine in that aspect. My only complaint was the poor telephone communication. I could never speak to my nurse, it took months for me to find out how much the proposed procedures would actually cost. I suggest writing any questions that you have down and taking them with you on your next visit...ask them face to face.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Roughly $500 for tests not covered by insurance. I couldn’t afford IVF at the time but that was roughly 10,000 per cycle.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
8
Doctor
Jeffrey McKeeby
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 34 - 35
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby displays a great deal of experience and knowledge. He thoroughly answers all questions and provides examples (and drawings!) to make sure we understand and feel comfortable. Early on in our treatment, Dr. McKeeby built a more personal relationship with us and tried to relate to us about things we had in common, which was helpful in building an overall positive rapport. We’ve had ups and downs so far in our treatment, and Dr. McKeeby has had to communicate difficult or disappointing news to us on multiple occasions. Although sometimes he can be very blunt/direct, he recognizes when we need him to communicate information differently and he will re-state his point. After a difficult first cycle which didn’t end the way we had hoped, he was positive/reassuring and recommended a change in protocol to try and refine the results and increase our chances of success. While it’s too early to say how things will end, we trust his opinion and are very satisfied with our interactions with Dr. McKeeby to this point.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Not so much related to Dr. McKeeby but more the process - don’t be afraid to ask questions, be your own advocate, and be clear about your wishes and concerns.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
During appointments, Dr. McKeeby takes plenty of time to explain the diagnosis and the recommended treatment plan. He never makes you feel rushed and always answers all of our questions. He has offered to meet with us beyond our “normal” follow up appointments (if we needed) and has squeezed us in multiple times to keep the process moving forward. When we see him at the office during monitoring appointments he always acknowledges us and often comes to say hi and see how everything is going.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
The first IVF cycle we did was a “standard” protocol - baseline bloodwork and birth control for 2-3 weeks, begin injections of stimulating hormones and attend routine monitoring appointments (bloodwork and ultrasound). Trigger shot of HcG and a scheduled egg retrieval 36 hours later. Although we achieved pretty good results with a decent number of eggs retrieved, we did not have any embryos to transfer this cycle. Dr. McKeeby explained that we’ll change up the protocol for the next cycle in the hopes that we have a more efficient stimulation synchronizing follicle growth and hopefully resulting in more (and better quality) eggs retrieved. Additionally, after the first IVF cycle Dr. McKeeby referred us to another Shady Grove physician to gather some additional information about the male component and to make sure we’re taking the best approach for our situation.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Elizabeth Bazel)
Beth is amazing - she is organized, responsive, compassionate, knowledgeable, and she truly goes above and beyond! She has made us feel cared for and supported throughout the process. We were initially assigned to a different nurse but requested to change to a new nurse very early on in the process due to a disconnect in communication styles and expectations.
Describe your experience with Shady Grove Fertility.
Overall it’s been a pretty positive experience with Shady Grove Annapolis. The front desk staff are always friendly and organized, and scheduled appointments with physicians are (mostly) on schedule. The wait times for monitoring appointments can vary anywhere from 15-45 minutes before being seen). I’ve never had a problem getting an appointment and the staff has always been accommodating when they could be. By far the worst part of the process so far has been the financial aspect as the Annapolis office doesn’t have a financial coordinator on site. You spend a lot of time playing phone tag and trying to reach the single financial coordinator assigned to patients in Annapolis, Towson, and Rockville. When you are able to get through they almost never have the answers to your questions and almost always need to get back to you.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our health insurance covered some of the diagnostic testing and appointments but doesn’t cover anything for infertility, so we are 100% self pay for procedures, medication, and all other related expenses/costs.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
For our situation, Dr. McKeeby was not supportive of multiple embryo transfer (I asked!), but he did explain the reasons why and we feel comfortable with that decision.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility.
The first nurse we were assigned to failed to schedule the correct bloodwork/prepare the correct order in the system. It ultimately wasn’t an issue because the phlebotomist caught the error and corrected it immediately.
8
Doctor
Jeffrey McKeeby
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 34 - 35
Black or African-American
Income $100K - $199K
Business Executive
Only Doc Seen
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Mottla] had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing...He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.
I appreciate how communicative they are [at Shady Grove Fertility], including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He has been very hands on throughout the process. Always willing to answer any questions or concerns that I may have. At one point there seemed like there could have been a "miracle" for my situation, and he was very realistic and practical with how often the miracle could happen. It let me know and see that he was hopeful and optomistic, but also being real about the situation.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Go for it- ask all of your "what if" questions- he is a straight shooter.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He asked myself and my husband about ourselves. how we met, what lead us to him. During the discussion we realized that he went to the same college as my parents and they actually attended school during the same time, though they did not know each other. The conversation was very organic.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
The one thing that initially made me a little sad, was he stated in the beginning that he is a fan of single births and that he would not implant more than one embryo. As someone hoping for twins, I was a little disappointed. He explained the health risks associated with the recommendation, so I knew it was coming from a good place.
Describe your experience with your nurse at Shady Grove Fertility.
The original nurse that I was assigned was not good. She was very unorganized and actually confused my case/situation with another client. I requested a transfer to a different nurse, who is wonderful!
Describe your experience with Shady Grove Fertility.
Everyone is extremely friendly, warm and welcoming. I appreciate how communicative they are, including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building. I was able to meet with the financial coordinator right after my consultation, thanks to Shady Grove being proactive. At the end of our consultation we were given temporary access into a database to take a look at the various options there and help familiarize ourselves with the process. I found the doctor to be realistic with timeliness, treatments and expectations. Also, the financial coordinator was extremely helpful and patient- my husband and I sat with her for over an hour discussing the various options, pros and cons. She also went above and beyond to speak with the broker for my husbands insurance to determine exactly what, if anything, was covered. Overall, it’s been a great experience.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Approximately 42k
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He had a strong preference for single embryo transfer and essentially told me that multiple embryo transfers were not an option and something that he did not suggest. This was a little disappointing.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
I mentioned this previously, but our initial coordinator was unresponsive and she confused my information with another patient that allegedly had a similar name.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 28
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. ... Dr. McKeeby has a bit of a unique personality. ... He also took into consideration our insurance and financial situation. ... He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely.
The Annapolis office [Shady Grove] is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has a bit of a unique personality. He was very welcoming when my husband and I attended our consultation in March of 2018. We felt that he took a detailed history, asked a lot of questions about our desires/goals, and allowed us to have input on what treatment would like. Dr. McKeeby is very knowledgeable about the science aspect of treatment and was able to explain our treatment options in detail. He was able to provide us to with statistics for success and gave us a recommendation, based on what was our best chance statistically. He also took into consideration our insurance and financial situation. We have, unfortunately, experienced a lot of unanticipated setbacks throughout treatment. We have had several FET cycles cancelled, for various reasons, but Dr. McKeeby has always been extremely compassionate in breaking the bad news to us - He always explains why the cancellation is necessary, and is always ready with a new plan. He has been very proactive and has never suggested that we try the same plan twice - if it doesn't work the first time, he makes changes or suggests something new entirely. Although we have not had success yet, I have been extremely satisfied with Dr. McKeeby and his management of our treatment.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby has been extremely compassionate during our fertility treatment. He has been readily available to meet with me, unexpectedly, when issues have arose during monitoring appointments. When my fresh transfer was cancelled due to OHSS, Dr. McKeeby called me personally to provide an update on our embryos. He always says "hi" when he sees me at the clinic for monitoring appointments, and treats me as an individual at follow-up appointments.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
For our IVF retrieval cycle we used Gonal-F 150IU, Menopur 75IU (increased to 150IU on stim day 7), Ganirelix, and a Lupron trigger. We used this protocol, which is pretty standard and low-dose, because our diagnosis is MFI and Dr. McKeeby did not anticipate any issue with follicle growth. For our 1st FET cycle we used oral Estrace 2mg, taken three times daily. Vaginal Estrace was added, due to thin lining - this cycle was cancelled. For our 2nd FET cycle we used a stimulated FET protocol, with Gonal-F 150IU and Ganirelix to prevent ovulation. This protocol was chosen due to prior difficulty with uterine lining - cycle was cancelled due to high follicle count. For our 3rd FET cycle we used Delestrogen .2 ML, every other day - cycle was cancelled due to ovulation. For our 4th FET cycle we used Delestrogren .2 ML, every other day and Estrace 2mg vaginally, twice daily - this cycle resulted in pregnancy, but pregnancy was not viable. For our 5th FET cycle we used the same protocol as the previous cycle, but lining did not respond the same and cycle was cancelled. Four our 6th FET we are using another stimulated FET protocol with Menopur 112 IU - this cycle is in process.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jackie Seibert)
Jackie has been extremely helpful throughout this process. She always returns my phone calls within the guidelines stated on her voicemail, and is very responsive to questions/concerns. She calls promptly with updates from monitoring appointments and answers all questions. She is obviously very knowledgeable. She has called to check-in when we have gone through difficult times.
Describe your experience with Shady Grove Fertility.
The Annapolis office is very welcoming. The front desk staff have learned my name and always greet me when I come in for an appointment. The wait time for monitoring is usually reasonable, but can sometimes be 30+ minutes past your appointment time if the clinic is very busy. The phlebotomists are very friendly and talkative. The ultrasound techs do a great job of explaining what they see on the ultrasound, and always offer to refer you to the monitoring nurse if you more questions than they can answer.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Our treatment is covered by insurance. We receive a 5% discount, based on income, for all expenses not covered.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. McKeeby has recommended an eSET, due to our ages and quality of our embryos. We are agreeable.
10
Doctor
Jeffrey McKeeby
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
8
Age 32 - 33
1 IVF
Latinx
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. ... One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him. ... I know he has lots of patients and he's always been super compassionate and positive.
I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. ... I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them. ... We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. ... Efficient well oiled machine. [monitoring appointments]
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He gave us a realistic expectation, that it would take a few transfers to get a sticky embryo. We've had two transfers and still lost them both. One thing I struggle with is getting a thick lining and he changed up my medicine protocol unlike my previous doctor who just kept doing the same drugs and said I had a naturally thin lining. Dr. Mottla was able to get my lining at a 9. We've really enjoyed working with him.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Shady grove is a huge practice and the doctors are spread thin; however, when you are with your Doctor they give you 100 percent attention. I recommend CCing him on every email back and forth with nurses.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I know he has lots of patients and he's always been super compassionate and positive. Eager to find a solution.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I haven't particularly loved my nurse at Shady Grove. My nurse at UNC fertility seemed to work around the clock. The nurses at shady grove check out and do not communicate via email or phone past 4pm (mon-Fri).
Describe your experience with Shady Grove Fertility.
I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Efficient well oiled machine. We live in Raleigh so I would fly in and out same day and they always accommodated me. I was also able to do some monitoring at my GYNO locally and my doctors worked very nicely with them.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We paid 30,000 for a package that includes 2 retrievals, as many transfers as we want and covers some PGS testing. Some tests are partially covered by insurance or we had to pay our deductible. Our medicines are very expensive and not covered through insurance and one thing that does frustrate me is that they over prescribe.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't found a doctor that is pro multiple embryo transfer. Everyone has said its too dangerous.
8
Doctor
Gilbert Mottla
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 30
1 Fertility Medications
Male Factor
European
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
On first consultation he [Dr. Mottla] made observations based off of questions, frequency and regularity of period etc ... Speculated that testosterone/MFI was probably not an issue by looking at husbands muscle and facial hair. ... Come to find out we have MFI and I am fine. Much longer process than simply taking clinic. ... He was friendly enough but has an experience where he was 30 minutes late to appointment and hadn’t reviewed updated tests prior to speaking with us so seemed unprepared for our appt. ..
We never heard back from the nurse until we got a phone call from our financial counselor telling us that we had to pay same day or our date/surgery wouldn’t happen. ... The clinic [Shady Grove Fertility] was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc. ...
How was your experience with Gilbert Mottla at Shady Grove Fertility?
On first consultation he made observations based off of questions, frequency and regularity of period etc and without further testing speculated that our issue was probably irregular ovulation. Said that cloned would probably do the trick. Speculated that testosterone/MFI was probably not an issue by looking at husbands muscle and facial hair. That set hopes and expectations high. Come to find out we have MFI and I am fine. Much longer process than simply taking clinic.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Do research prior to appointment so you know what questions to ask.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
He was friendly enough but has an experience where he was 30 minutes late to appointment and hadn’t reviewed updated tests prior to speaking with us so seemed unprepared for our appt.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
All female diagnostic tests. Then male diagnostic. Husband tested positive for genetic condition which causes azoospermia. Was put on medication to increase testosterone level for three months and then underwent Micro-TESE to retrieve sperm.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
Nurse was responsive but didn’t seem to fully communicate all the information between us and other doctors. Was good if we pressed for information or answers.
Describe your experience with Shady Grove Fertility.
The clinic was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
All diagnostics which were mostly covered by insurance for husband and myself totalled about $2K. That included two counsyl genetic carrier tests at $299 each. Surgery for $8500 out of pocket and have not gotten to first IVF cycle yet.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
We had talked to our nurse about scheduling a surgical procedure and were told that she’d reach out to the doctors assistant to find out what day/times were available. We never heard back from the nurse until we got a phone call from our financial counselor telling us that we had to pay same day or our date/surgery wouldn’t happen. As far as we’d known nothing had been scheduled and we being asked to pay quite a large sum of money within the next 4 hours or so. Communication was lacking from the nurse.
7
Doctor
Gilbert Mottla
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
4 IUI
1 IVF
Anovulation
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Mottla wants you to succeed in treatments so does not hold back on what he believes will work best for you. After our first meeting we went straight to IUI with clomid and injectables. After 4 failed IUIs he gave us the option to try again, but assured us that IVF was the best route for our situation. He was right, 5+ weeks pregnant with a fresh 5 day hatching embryo transferred!
Shady Grove [Annapolis] has so many different locations available in my area. The hours are great and they have always been able to accommodate every need. The clinics are beautiful and are so welcoming to all patients.... All of the nurses at Shady Grove have been very helpful. They are very good at explaining treatment plans and answering all questions or concerns. Ann was always available to answer any crazy question I threw her way!
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla is truly a caring doctor and always makes sure to take time out of his day to call or talk to us at visits. He shows so much compassion with treatment failures and successes, while still being realistic about the next steps.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Make sure to listen to his advice, thoughts, and concerns. He has a lot of experience and is very realistic about plans and options available to you.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla personally took the time to always call to explain things to us as well as answer any additional questions or concerns we had along the way.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Mottla wants you to succeed in treatments so does not hold back on what he believes will work best for you. After our first meeting we went straight to IUI with clomid and injectables. After 4 failed IUIs he gave us the option to try again, but assured us that IVF was the best route for our situation. He was right, 5+ weeks pregnant with a fresh 5 day hatching embryo transferred!
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)
All of the nurses at Shady Grove have been very helpful. They are very good at explaining treatment plans and answering all questions or concerns. Ann was always available to answer any crazy question I threw her way!
Describe your experience with Shady Grove Fertility.
Shady Grove has so many different locations available in my area. The hours are great and they have always been able to accommodate every need. The clinics are beautiful and are so welcoming to all patients.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring appointments are quick and easy. All the staff is very accommodating and they get you in and out super quickly.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Mottla really wanted us to succeed with IVF treatment, but given my age, I had a 50/50 chance getting pregnant with IVF do transferring one was all we needed. He explained that though I am tall enough to carry twins, it is still a high risk pregnancy and since my chances are high, he advised transferring only one.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
8
NPS
8
Age 39 - 41
3 IUI
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Lawyer
Only Doc Seen
Neutral
Neutral
Unsuccessful
He [Dr. Mottla] was amazing and I am so glad he was my doctor. At times I wish he was a little more thorough or “out of the box” but overall I wholeheartedly recommend him. I’ve never had a doctor show so much compassion. Because of how the practice is set up, sometimes you didn’t get to see him or you would have to communicate with him through nurses but that was the only frustrating part...Very compassionate, always felt he cared about me and my goals.
[Shady Grove ] Most in the Annapolis are nice and show compassion. One of the doctors I had for an IUI in Toowson was so mean. One of the phlebotomists in Annapolis was very rude to me during an emotional moment which left me cryin* for hours after an IUI. There is potential to feel l8r just a number but overall the compassion shown by most avoids that...I got a phone voice message from a nurse saying something about my blood work confirming recent ovulation...I was in the middle of ivf and hadn’t recently ovulated.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
He was amazing and I am so glad he was my doctor. At times I wish he was a little more thorough or “out of the box” but overall I wholeheartedly recommend him. I’ve never had a doctor show so much compassion. Because of how the practice is set up, sometimes you didn’t get to see him or you would have to communicate with him through nurses but that was the only frustrating part.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Do your research ahead of time and have plenty of questions to ask him.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Very compassionate, always felt he cared about me and my goals.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Iuis-2cyckes with clomid, 1 with injectibles Ivfs-Lupron stop, then Gonal f and menopur. First ivf cycle, 8 eggs only 6 mature, 3 fertilized, one transferred (ABG), none to freeze 2nd ivf cycle, 8 eggs, all mature, 6 fertilized, 2 transferred (ABG) none to freeze In both cases had implantation and heartbeat, but miscarried at 7 weeks.
Describe your experience with Shady Grove Fertility.
Most in the Annapolis are nice and show compassion. One of the doctors I had for an IUI in Toowson was so mean. One of the phlebotomists in Annapolis was very rude to me during an emotional moment which left me cryin* for hours after an IUI. There is potential to feel l8r just a number but overall the compassion shown by most avoids that.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Ivfs- $18,000 for 2 cycles. Iuis- around $1800 per cycle
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I wish he would have considered transferring larger number on day 3, rather than be8ng selective on day 5. I will always wonder if any of the others would have led to a successful pregnancy.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
I got a phone voice message from a nurse saying something about my blood work confirming recent ovulation...I was in the middle of ivf and hadn’t recently ovulated. She was new and I think confused. No biggie. The various branches are not always consistent. For example after ET in Rockville, I was told no lifting over 20 lbs. for 3 days; another nurse said no lifting for 10 days; and my nurse said no lifting for entire pregnancy. Similar inconsistencies with herbal teas, caffeine, etc. didn’t bother me a ton since I know different doctors have different approaches.
8
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
9
NPS
8
Age 45 - 47
Uterine Fibroids
European
Income $50K - $99K
Teacher
3rd of 3 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Andrea [Reh] was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest...As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing.
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances....The entire nursing staff was always very kind. I felt very comfortable and welcome....I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
How was your experience with Andrea Reh at Shady Grove Fertility?
Andrea was very thorough in exploring all of my options. As a single woman, she was supportive of my journey. I never felt worried about doing this alone. Andrea never made me feel like she was rushing. In fact, when I apologized for asking so many questions, she told me that it was her job and to ask her everything I needed to. In addition, I was told to contact her with further questions. She encouraged me to keep all of my options open and explore all possibilities. Each time I go, Andrea makes me feel that I matter and am not just another number.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
That she is very nice and thorough - don't hesitate to ask her any questions.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Andrea was extremely kind and really took the time to explain everything, including things that were not necessarily in her scope of expertise (financing). She was very patient and really explored all options with me. In addition, she was very honest.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I had fibroid surgery while I was under Andrea's care. I had all of the testing done to assess readiness for IVF. My treatment was pause in order to secure proper financing. We discussed transferring my eggs from NY, using egg donors, and using sperm donors.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: first nurse is no longer there)
The entire nursing staff was always very kind. I felt very comfortable and welcome.
Describe your experience with Shady Grove Fertility.
Shady Grove has cutting-edge technology and gives you confidence in the procedures and treatments. They have many different locations and everyone from front desk staff to the physicians are extremely kind. At times, I had some difficulty getting super specific information or suggestions about finances.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
I was able to use insurance only for the fibroid surgery. Everything else has been out of pocket - my insurance does not cover anything. I believe using my froze eggs (including transfer) costs somewhere around 16K, if this is not successful, using an egg donor (shared) will be around 19k.
9
Doctor
Andrea Reh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
4 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chason was wonderful and very knowledgeable about everything. From our very first appointment she always explained everything to us so that we understood what we were doing, what our options were, and what we may do next. She called regularly to check in on us as we completed multiple rounds of IUI and that was so great! She understood that it's easy to get down about things when the first couple rounds fail. She made adjustments to my medications and plan in real time, based on my blood work and ultrasounds from that very morning. I always felt like she stayed right on top of keeping us on track
They [Shady Grove Fertility- Annapolis] are extremely efficient in the mornings! It was so great! Each morning I went in there were dozens of other women also coming in for blood work and ultrasounds but they kept everything moving and flowing so well! It was quick but I never felt rushed, I don't know how they managed that!... All of the nursing staff was wonderful! Not only were they friendly and caring, but they remembered me and my husband every time we came in!
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason was wonderful and very knowledgeable about everything. From our very first appointment she always explained everything to us so that we understood what we were doing, what our options were, and what we may do next. She called regularly to check in on us as we completed multiple rounds of IUI and that was so great! She understood that it's easy to get down about things when the first couple rounds fail. She made adjustments to my medications and plan in real time, based on my blood work and ultrasounds from that very morning. I always felt like she stayed right on top of keeping us on track.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask her any questions that you have, she'll answer them all and she'll never make you feel silly for asking!
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason understood that we had been ready for a baby years ago when we started trying. Other doctors made me feel like I was being impatient but she never did! She understood had been ready and that years of waiting already were so very hard.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
My first IUI cycle I had a cyst so I ended up on birth control for a short amount of time, which was successful in getting rid of it. I did a half dose of Clomid for 5 days, but I didn't respond to it very much so I then did a full dose. I got 2 mature eggs from that, but my lining was very thin. Dr. Chason added Estrace for me, and the Ovidrel shot, then Progesterone after the insemination. No baby from that round. In round 2 I was switched to Letrozole which only produced 1 mature egg, but kept my lining thicker. I still was prescribed Estrace to help it more though. I ended up with a chemical pregnancy from this round. Round 3 followed the same as round 2, but no pregnancy at all that time. Round 4 I had a very small cyst but it went away on it's own in the first few days. I followed the same as rounds 2 and 3, but had conversations with Dr. Chason of possible changes (more injectables) if I needed to move on to a round 5 or 6. But, I didn't need to do that because round 4 was successful and lead to my beautiful baby girl.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jen)
All of the nursing staff was wonderful! Not only were they friendly and caring, but they remembered me and my husband every time we came in!
Describe your experience with Shady Grove Fertility.
They are extremely efficient in the mornings! It was so great! Each morning I went in there were dozens of other women also coming in for blood work and ultrasounds but they kept everything moving and flowing so well! It was quick but I never felt rushed, I don't know how they managed that!
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
My insurance covered the cost of 6 IUIs and 3 IVFs, since we only needed 4 IUIs we didn't have a cost. We paid a $15 copay for each visit but that was it.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Unknown Success
NPS
8
NPS
8
Age 36 - 38
5 IVF
5 Egg Freezing
5 Embryo Freezing
Endometriosis
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
3rd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Strengths - good communication, optimistic, explains things in easy to understand terms, easy to get in contact with, compassionate Weaknesses - not fully understanding how adenomyosis affects fertility, however it is still an area where most RE's are not fully versed...He is kind and will clearly explain your protocol and all procedures. If you have questions or don't understand, ask so he will explain in a different way.
[Shady Grove] Strengths- quick to get an appointment, ultrasound and lab staff is caring and positive Weaknesses - monitoring appointments are not honored, it is a first come first serve cattle call type situation, front desk staff can be rude, billing and financial often seems confused about things...When my nurse was off for an extended time, her replacement forgot to order meds. When the financial coordinator calls they are often unsure of what I owe, what I have paid, etc.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Strengths - good communication, optimistic, explains things in easy to understand terms, easy to get in contact with, compassionate Weaknesses - not fully understanding how adenomyosis affects fertility, however it is still an area where most RE's are not fully versed
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
He is kind and will clearly explain your protocol and all procedures. If you have questions or don't understand, ask so he will explain in a different way.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Dr. McKeeby and his nurse, Ann, often call or email to check how I am doing on a cycle or after a cycle. They are responsive to calls and e-mails. They know me when I come in the office and seem to genuinely care. The staff that does blood work and ultrasounds are the same.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
I have done 5 retrievals and 2 FETs with while under his care. The protocols for retrievals have been varied and were adjusted with my last retrieval producing the most eggs. He is very careful when he adjusts and always calls and explains the why. For FETs he has tried 2 different protocols. My most recent was 6 months of down-regulation. It resulted in a pregnancy but early miscarriage, most likely due to diffuse adenomyosis.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann )
Strengths- great communication, returns calls and emails even at night and on weekends, compassionate, explains things well Weaknesses - none
Describe your experience with Shady Grove Fertility.
Strengths- quick to get an appointment, ultrasound and lab staff is caring and positive Weaknesses - monitoring appointments are not honored, it is a first come first serve cattle call type situation, front desk staff can be rude, billing and financial often seems confused about things
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Cattle call! As a teacher who had to be to work by a certain time, I would often need to show up at 6:45 just to guarantee I was among the first few patients seen when monitoring started at 7:30 even though I have had appointments.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
My insurance covers most of the retrieval process. I cover $600 and then cost to PGS test and freeze. They cover transfer up to 3 for live birth. My medicines are covered except for a co-pay.
Describe Jeffrey McKeeby's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. McKeeby has always recommended one embryo due to my age as well as the PGS tested quality of the embryo being transferred. I do not believe transferring multiple would have had a different outcome so I trust him with this decision.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
When my nurse was off for an extended time, her replacement forgot to order meds. When the financial coordinator calls they are often unsure of what I owe, what I have paid, etc.
8
Doctor
Jeffrey McKeeby
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 29 - 30
Unexplained
European
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Matla understood the pain we were going through to conceive and the tough place we were in. He was understanding, patient and explained all the results and procedures so that we could comprehend our treatment. He never rushed through our appointments to get to the next patient...Dr. Mottla wanted to provide us with a child and tried to take our income in to consideration so we didn’t throw money at a treatment that wouldn’t provide us our desired outcome. He let us take our time discussing our treatment so that we were not rushed to a decision.
Everyone is so friendly and kind! They [Shady Grove] take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment...Dana was the best! I felt she was more of a family member than our nurse...She gave me her cellphone number and let me ask questions whenever I had them. She was quick to return my calls and so compassionate.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla wanted to provide us with a child and tried to take our income in to consideration so we didn’t throw money at a treatment that wouldn’t provide us our desired outcome. He let us take our time discussing our treatment so that we were not rushed to a decision. I appreciated his explanations so that we knew what to expect during treatment.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Be aware that he is blunt. He’s not being unkind, sometimes delivering bad news is not easy. He is there to help and understands what you’re going through.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Matla understood the pain we were going through to conceive and the tough place we were in. He was understanding, patient and explained all the results and procedures so that we could comprehend our treatment. He never rushed through our appointments to get to the next patient. We felt like our infertility was not a problem.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana)
Dana was the best! I felt she was more of a family member than our nurse. She gave me her cellphone number and let me ask questions whenever I had them. She was quick to return my calls and so compassionate.
Describe your experience with Shady Grove Fertility.
Everyone is so friendly and kind! They take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Dana was good to call around to find us the best priced medication which was $423 a cycle. IVF was $30,000 for 6 cycles and a shared risk. If you did not deliver a child after 6 sessions you were fully refunded.
9
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 27
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Mottla was the first doctor who actually seemed to care about our recurrent losses. We've had 4 miscarriages, and 1 stillbirth, but other RE's continued to sweep our issues under the rug. Dr. Mottla was completely different. He took time to listen to our story, and treated us with such compassion...Dr. Mottla's strengths are his compassion, bedside manner, attention to detail, and knowledge of research in the RE field.
Shady Grove is absolutely wonderful! All of the staff members are polite, and caring. It's easy to get a hold of whomever I need, and everything happens promptly. The communication of the clinic is stellar, and everyone is always on the same page...[Nurse] Sarah has been fantastic to work with. She is always quick to return my phone calls (usually the same day), and is patient with the numerous questions I usually have.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla's strengths are his compassion, bedside manner, attention to detail, and knowledge of research in the RE field. After 6 months of paltry care from our previous clinic, seeing Dr. Mottla was a breath of fresh air. We finally felt cared for, and our hope in a successful pregnancy was restored.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
Go in with high expectations, because he will meet (and even exceed) them!
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla was the first doctor who actually seemed to care about our recurrent losses. We've had 4 miscarriages, and 1 stillbirth, but other RE's continued to sweep our issues under the rug. Dr. Mottla was completely different. He took time to listen to our story, and treated us with such compassion. I'll never forget what he said at our first appointment: "You've been through a lot, and you deserve the best care." He is the embodiment of William Mayo's quote, "The needs of the patient come first."
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
We haven't started treatment yet, because I had my uterine septum removed. Right now, our plan is to do a monitored cycle, seeing as we haven't had difficulty getting pregnant (knock-on-wood), our problem lies in maintaining a pregnancy. He plans to trigger ovulation, and put me on progesterone to keep my lining thick. I'll also take baby aspirin and Lovenox to combat any clotting factors that may be inhibiting pregnancy.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah)
Sarah has been fantastic to work with. She is always quick to return my phone calls (usually the same day), and is patient with the numerous questions I usually have.
Describe your experience with Shady Grove Fertility.
Shady Grove is absolutely wonderful! All of the staff members are polite, and caring. It's easy to get a hold of whomever I need, and everything happens promptly. The communication of the clinic is stellar, and everyone is always on the same page. I highly recommend Shady Grove!
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
We had a referral for our initial consult, HSG, baseline blood work, and saline sonogram, so that was all covered. I've switched insurance plans now, so a copay will be associated from here on out. Despite that, the prices seem very reasonable.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
9
NPS
9
Age 34
1 IVF
European
Income $50K - $99K
3rd of 3 Docs
13 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
The contact I had directly with Dr Mottla was warm and positive..Dr Mottla was great when I did interact with him....Dr Mottla stated at first that he almost always recommends a single embryo transfer, though there are circumstances where multiple embryo transfer is recommended...He was warm and called me personally at a couple stages through my IVF cycle. He was knowledgeable and made good treatment recommendations for me while under his care...
Shady Grove is a large facility so there are times you feel like a number during the process....I was an out of state patient and I felt like my nurse did a very good job communicating with me throughout the process and my doctors out of state...I particularly chose to travel to shady grove from out of state because of their financial aid program. I qualified for a 25% discount on my treatment. Also there are different packages at reduced cost for multiple cycles.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
I had a very positive experience with Dr Mottla and would return if I wished to conceive again. He was warm and called me personally at a couple stages through my IVF cycle. He was knowledgeable and made good treatment recommendations for me while under his care.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
None
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
The contact I had directly with Dr Mottla was warm and positive. Shady Grove is a large facility so there are times you feel like a number during the process. But Dr Mottla was great when I did interact with him. He personally called me the day before my embryo transfer and also to congratulate me on my pregnancy.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
It’s been awhile since I thought about this! I did an IVF cycle with Dr Mottla, which resulted in a fresh transfer of two average grade embryos—but I had twins! I remember that I took menopur, gonalF, and ganirilex, then a trigger shot before my retrieval. My ultrasounds showed 10 follicles and I remember Dr mottla saying that he would change my medications if I did a second round. However, at my retrieval 9 eggs were retrieved and all 9 fertilized. By day 5 only two embryos were left and of good quality, so dr mottla advised I transfer both for better odds of success. I ended up with twins.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sarah Townsend)
I was an out of state patient and I felt like my nurse did a very good job communicating with me throughout the process and my doctors out of state.
Describe your experience with Shady Grove Fertility.
It is a large facility so I recommend keeping on top of your own treatment. I think they do a great job but for peace of mind, stay on top of things and advocate for yourself. It is an emotional and expensive experience.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Seemed like monitoring was done in morning hours and there were a lot of staff seeing people in multiple rooms. It moved quickly and I could tell a lot of people were coming before work.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Ivf is expensive, but I particularly chose to travel to shady grove from out of state because of their financial aid program. I qualified for a 25% discount on my treatment. Also there are different packages at reduced cost for multiple cycles.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Mottla stated at first that he almost always recommends a single embryo transfer, though there are circumstances where multiple embryo transfer is recommended. In my situation because I only had 2 embryos that made it to day 5 and the embryologists felt the quality wasn’t good enough to survive a freeze, dr mottla did recommend I transfer both.
9
Doctor
Gilbert Mottla
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
8
NPS
8
Age 40
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 3 Docs
IVF With Other Docs
Neutral
Neutral
Successful
He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.
Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies...My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Not sure this site will let me review the other two docs, who I was NOT happy with. But he was my last stop--I thought I would get a chance to even try with my own eggs, but I wasn't. Even with my DOR status, I had gotten pregnant 3 times on my own. I think he knew that despite being at the end of my emotional rope, that I really wanted to use my OEs despite my intense fear of another MC. He said, "he didn't want to put me through all of that" and that DE "was my best chance of a successful pregnancy." I don't know what could have happened, but we went with DE and our first is due in 2 weeks. Got lucky on shot #1. I will say for the very expensive money, if it doesn't work, you get it ALL back through their guarrantee program (6 shots). Dr. Mottla did genuinely care about me, I believe. I did not care for the other doctor and left the clinic the first time because of his demeanor.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
I'm not sure there is anything I would tell you about him specifically, only that the fertility road is exhausting, emotional, expensive, and really makes you question everything as a person and what kind of information you can trust. I think Dr. Mottla is completely aware of all this. In the end, I had to trust him. Had to trust somebody.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla was the 3rd doc I saw. 2nd at Shady Grove. I did not like Dr. McKeeby (my first doc) and transferred up to Johns Hopkins. I did feel like a number there and had no real personal interaction. Dr. Mottla was my last stop and although I didn't like what I heard (and still don't totally believe the actual source of my issue was DOR), I am almost due with my first baby, through the use of DE and couldn't be happier.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Because he would not let me use my own eggs (my AMH was less than 0.01, despite getting pregnant multiple times on my own), none of the treatments I had researched were used. My DE treatment was pretty basic with estrogen/progesterone shots after my cycle had lined up with the donor's. At Johns Hopkins, we were doing natural, medicated cycles using Femara and then the ovidril trigger shot. Only 2 of my 4 cycles cooperated. They had terrible communication up there and I was always confused by what they were telling me. They would have treated me with my OE, but by then the 2 hour round trip ride and the complete lack of communication had thoroughly exhausted me. Mottla felt that while I could have a miracle baby, that any egg my body produced would be far superior to any eggs they could get from me artificially.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Multiple, but ended with Penny)
My first nurse (can't remember her name) answered my endless questions (and I had a lot). She was always kind and helpful, returning calls immediately. Penny was my DE nurse. She was kind of an "all business" lady and by that time, I did not need as much emotional support.
Describe your experience with Shady Grove Fertility.
Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies. Johns Hopkins: So impersonal, not nice office, never saw the same doc twice. Much more cold hospital setting. JH is great if you have a rare illness (which I had and my care was great), but for fertility stuff, a specialized clinic is better.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
My insurance would have paid for 3 rounds of IVF with my own egg. But they wouldn't do it :( I used their most popular program: the 1:3 donor egg match (1 donor to three recipients). $30k for 6 cycles or all of your money back. We did get lucky on try #1.
8
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
0
NPS
8
Age 39
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I am still annoyed that I wasn't allowed to try even 1 cycle with my own eggs--maybe because people with DOR don't typically get pregnant as easily as I did...Dr. McKeeby could only say "well, something else must have gone wrong" and looked at my #s and just said, "you need to do donor egg." There was no further discussion about any other possible solution. I just felt like they were trying to sell me something that I didn't want and left for a 2nd opinion at another clinic.
If you don't like him [Dr Jeffrey McKeeby] , just move on to Mottla. It was night and day...SG is a very organized clinic, compared to the other one I went to. It's pretty, clean, relaxing, maybe because it is a for-profit organization. I felt known and the people were very friendly....Jackie was my first nurse at SG. I almost didn't want to change docs bc I was so attached to her.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
I had a co-worker who had a rare uterine condition and he treated her for the 3 cycles that both of our insurances would have paid for. She really liked him and just described him as being "dorky". At a donor recipient support group, I also met another woman who also left SG because of McKeeby... so maybe he works for some people, but as I said, I ultimately left for a 2nd opinion at Johns Hopkins bc of this doctor. It took 4-5 months to see that doc and my numbers got way worse during that time period. I am still annoyed that I wasn't allowed to try even 1 cycle with my own eggs--maybe because people with DOR don't typically get pregnant as easily as I did.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
If you don't like him, just move on to Mottla. It was night and day. Also, the fertility world is filled with all sorts of natural remedies that could "possibly work for you". This made me into an obsessed person who was trying to make the perfect egg of my own. That wasn't to be, at least this time around. Even Mottla said that miracle babies do exist, but we needed at least to get a jump start on baby #1, given our ages (now 41 and 45, due in 2 weeks with our DE baby on first cycle).
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
Miscarriage #3 was my first baby with a heartbeat that we knew of. At 12w, I found out that the chromosomally-normal M had passed away at 10w. Dr. McKeeby could only say "well, something else must have gone wrong" and looked at my #s and just said, "you need to do donor egg." There was no further discussion about any other possible solution. I just felt like they were trying to sell me something that I didn't want and left for a 2nd opinion at another clinic.
Describe the protocols Jeffrey McKeeby used in your cycles at Shady Grove Fertility and their degree of success.
Never got that far with him. Was so thrown by his only saying to use a DE.
Describe your experience with the nursing staff at Shady Grove Fertility.
Jackie was my first nurse at SG. I almost didn't want to change docs bc I was so attached to her. She was fantastic at answering calls and all my questions, including about how to improve egg quality. SG is not "alternative" sort of clinic in terms of using/recommending supplements, etc. which may be both good and bad, depending on what sort of person you are.
Describe your experience with Shady Grove Fertility.
SG is a very organized clinic, compared to the other one I went to. It's pretty, clean, relaxing, maybe because it is a for-profit organization. I felt known and the people were very friendly.
Describe the costs associated with your care under Jeffrey McKeeby at Shady Grove Fertility.
Didn't get that far.
0
Doctor
Jeffrey McKeeby
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
10
NPS
9
1 IVF
European
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Mottla always made me feel hopeful and had excellent bedside manner. He is patient and even came to a different office location to perform one of my procedures himself. I would recommend him to anyone...thoughtful approach to infertility...truly cares about his patients...
The staff at the [at Shady Grove Fertility] clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful...The nursing staff is great...Only once my medication was not called in properly but the clinic was able to give me samples they had so it didn’t affect my treatment at all.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla always made me feel hopeful and had excellent bedside manner. He is patient and even came to a different office location to perform one of my procedures himself. I would recommend him to anyone. Even though we haven’t been successful yet, I would still recommend him and his thoughtful approach to infertility.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
He’s a great doctor so just be prepared to wait to become one of his patients.
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I felt like a human because he was always there for me to answer questions and he was always looking for answers. He even pulled me aside during morning monitoring to check up on me and when we received negative results he cared enough to call and encourage us. He has excellent bedside manner and he truly cares about his patients.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
One thing I remember is that he prefers estrogen and progesterone shots for frozen cycles and not the oral medication or suppositories.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)
The nursing staff is great.
Describe your experience with Shady Grove Fertility.
The staff at the clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
I don’t remember exactly.
Describe Gilbert Mottla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We were allowed to transfer multiple embryos after transferring singles the first two times.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
Only once my medication was not called in properly but the clinic was able to give me samples they had so it didn’t affect my treatment at all.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
2
Age 29 - 30
2 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Use of clomid to treat annovulation [protocol with Dr. Chason]. Completed two failed IUIs without much change to protocol...I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment...My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.
You’re going to be doing a lot of waiting [at Shady Grove Fertility-Annapolis]...[Nurses are] Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments...I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting...$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.
How was your experience with Rebecca Chason at Shady Grove Fertility?
My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
You’re going to be doing a lot of waiting. Make sure you ask about the chance of each procedure being effective for your situation and why she thinks the protocol is the best course of action.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
Use of clomid to treat annovulation. Completed two failed IUIs without much change to protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Lavy)
Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments.
Describe your experience with Shady Grove Fertility.
Strength: there are many clinics to chose from, and have pretty flexible monitoring appointment slots. Weakness: you’re just a number. You’ll hardly ever see the same doctor twice. They’re not very friendly.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting.
2
Doctor
Rebecca Chason
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
2
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
1 Embryo Freezing
Endometriosis
European
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mottla was reassuring during the whole process and made decisions based on our specific needs. He was caring and understanding and we couldn't have asked for a better doctor. ... Dr. Mottla sent me to a surgeon to remove a large endometrioma before IVF. Right before the surgery he put me on lupron so the endometrima couldn't come back before IVF. After my 2 week recovery we jumped right into IVF.
Shady Grove sees a ton of patients. They were like a well oiled machine with girls coming in and out very quickly. The wait was never super long and I always was taken care of. Some of the staff is friendlier than others, but at least you didn't have to wait long. ... Jen [nurse] made sure I had all the answers along the way. I constantly emailed with questions and she made sure to get back to me ASAP.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Dr. Mottla was reassuring during the whole process and made decisions based on our specific needs. He was caring and understanding and we couldn't have asked for a better doctor. Our nurse was part of the great experience we had.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
He will make sure you understand what is happening so don't be shy to ask questions
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
I broke down in tears in his office and he sat there for as long as I needed to compose myself and told me how he understood and this was a difficult process. When we got our positive pregnancy test he celebrated with us and was excited for us during our first ultrasound.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Mottla sent me to a surgeon to remove a large endometrioma before IVF. Right before the surgery he put me on lupron so the endometrima couldn't come back before IVF. After my 2 week recovery we jumped right into IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jen Lavy)
Jen made sure I had all the answers along the way. I constantly emailed with questions and she made sure to get back to me ASAP.
Describe your experience with Shady Grove Fertility.
Shady Grove sees a ton of patients. They were like a well oiled machine with girls coming in and out very quickly. The wait was never super long and I always was taken care of. Some of the staff is friendlier than others, but at least you didn't have to wait long.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
I had to hit my out of pocket max for insurance but then the rest was covered by insurance.
10
Doctor
Gilbert Mottla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 27
1 IUI
PCOS
European
Native American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mottla was] Very kind, very helpful, and very thorough at our first appointment. Although I did not see him often, he was available for our nurse and answered questions promptly. He was not there for our IUI which was surprising...You won’t see him much, but trust that he is behind all of the big choices and he trusts his staff...Letrozole, gonal f, ovidrel iui was the initial treatment plan. We ended up doing a cyst aspiration and no gonal F but two rounds of letrozole.
The staff [at Shady Grove Fertility] is so friendly, they listen to me, and answer every question with patience. They act like they know me...[nurses are] So friendly, so patient. She answered every question I ever had. There for me during the hard moments when we had to delay...At HSG test they messed up the way my appointment was scheduled and didn’t have it pre-authorized. They handled it beautifully, if I hadn’t been listening hard I wouldn’t have ever known there was ever an issue. They ended up eating the charge because my insurance denied the claim.
How was your experience with Gilbert Mottla at Shady Grove Fertility?
Very kind, very helpful, and very thorough at our first appointment. Although I did not see him often, he was available for our nurse and answered questions promptly. He was not there for our IUI which was surprising.
What's one piece of advice would you give a prospective patient of Gilbert Mottla at Shady Grove Fertility?
You won’t see him much, but trust that he is behind all of the big choices and he trusts his staff
During treatment, were you treated like a number or a human with Gilbert Mottla at Shady Grove Fertility?
The staff is so friendly, they listen to me, and answer every question with patience. They act like they know me.
Describe the protocols Gilbert Mottla used in your cycles at Shady Grove Fertility and their degree of success.
Letrozole, gonal f, ovidrel iui was the initial treatment plan. We ended up doing a cyst aspiration and no gonal F but two rounds of letrozole.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana)
So friendly, so patient. She answered every question I ever had. There for me during the hard moments when we had to delay.
Describe your experience with Shady Grove Fertility.
Very friendly. They do tend to talk about their children or babies that come to visit frequently which can be difficult to listen to while you’re waiting for an ultrasound. However they work with my schedule and they talk to me while doing blood work and make you forget what you’re there for.
Describe the costs associated with your care under Gilbert Mottla at Shady Grove Fertility.
Covered by insurance
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
At HSG test they messed up the way my appointment was scheduled and didn’t have it pre-authorized. They handled it beautifully, if I hadn’t been listening hard I wouldn’t have ever known there was ever an issue. They ended up eating the charge because my insurance denied the claim.
10
Doctor
Gilbert Mottla
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5