Shady Grove Fertility

46 doctors work here

Rated 8.1
Strongly recommend: 58%Neutral: 23%Don't recommend: 19%8.1
58% strongly recommend
490 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.3
8.3
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
46 doctors work here
NPS
7.9
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Emily Barnard
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 10%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
83% strongly recommend
41 Reviews
Rated 9.3
Strongly recommend: 83%Neutral: 10%Don't recommend: 7%9.3
Matthew Connell
Shady Grove Fertility
100% strongly recommend
2 Reviews
Rated 9.2
Strongly recommend: 100%9.2
Joseph Doyle
Shady Grove Fertility
71% strongly recommend
24 Reviews
Rated 9.1
Strongly recommend: 71%Neutral: 28%Don't recommend: 1%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9
Shruti Malik
Shady Grove Fertility
77% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 77%Neutral: 14%Don't recommend: 9%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Lauren Roth
Shady Grove Fertility
60% strongly recommend
8 Reviews
Rated 8.7
Strongly recommend: 60%Neutral: 40%8.7
Jason Bromer
Shady Grove Fertility
69% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 69%Neutral: 23%Don't recommend: 8%8.7
Kate Devine
Shady Grove Fertility
61% strongly recommend
15 Reviews
Rated 8.6
Strongly recommend: 61%Neutral: 36%Don't recommend: 3%8.6
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 14%8.4
Rebecca Chason
Shady Grove Fertility
71% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Sunita Kulshrestha (retired)
Shady Grove Fertility
67% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 67%Neutral: 7%Don't recommend: 26%8.3
Melissa Esposito
Shady Grove Fertility
74% strongly recommend
15 Reviews
Rated 8.3
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Andrea Reh
Shady Grove Fertility
70% strongly recommend
27 Reviews
Rated 8.2
Strongly recommend: 70%Neutral: 8%Don't recommend: 22%8.2
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 57%Neutral: 25%Don't recommend: 18%8.1
Barbara Osborn
Shady Grove Fertility
25% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 25%Neutral: 49%Don't recommend: 25%8
Stephanie Beall
Shady Grove Fertility
59% strongly recommend
10 Reviews
Rated 8
Strongly recommend: 59%Neutral: 31%Don't recommend: 9%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Anitha Nair
Shady Grove Fertility
68% strongly recommend
22 Reviews
Rated 7.8
Strongly recommend: 68%Neutral: 5%Don't recommend: 26%7.8
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Naveed Khan
Shady Grove Fertility
56% strongly recommend
9 Reviews
Rated 7.3
Strongly recommend: 56%Neutral: 18%Don't recommend: 25%7.3
Rachana Garde
Shady Grove Fertility
43% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 22%Don't recommend: 34%6.9
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
35% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 35%Neutral: 23%Don't recommend: 42%6.6
Paulette Browne
Shady Grove Fertility
45% strongly recommend
6 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 24%Don't recommend: 32%6.6
Paul Shin
Shady Grove Fertility
26% strongly recommend
3 Reviews
Rated 6.5
Strongly recommend: 26%Neutral: 49%Don't recommend: 26%6.5
Lorna Timmreck
Shady Grove Fertility
41% strongly recommend
8 Reviews
Rated 6.5
Strongly recommend: 41%Neutral: 27%Don't recommend: 32%6.5
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Nancy Durso
Shady Grove Fertility
21% strongly recommend
9 Reviews
Rated 4.4
Strongly recommend: 21%Neutral: 11%Don't recommend: 68%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Jaimin Shah
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Laura Zalles
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jerrine Morris
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Alexandra Gannon
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 42 more

This clinic has 21 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
Bel Air
201 Plumtree Road
Bel Air, MD 21015
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
Spring
2255 E Mossy Oaks Rd
Spring, TX 77389
Towson
901 Dulaney Valley Road
Towson, MD 21204
Waldorf
3010 Crain Highway
Waldorf, MD 20601
Washington DC
2021 K Street NW
Washington, DC 20006
Westminster
844 Washington Rd
Westminster, MD 21157
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
Show 19 more

490 patient reviews

2015 - 2016, Unsuccessful
NPS
10
NPS
10
Age 30 - 31
1 IUI
PCOS
Black or African-American
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. K [Simon Kipersztok] was so welcoming and understanding. He sat down with my husband and I and went over our options. He truly gave us hope.... I was on Provera to get my period started. Once my period started I had to go in once a week for testing. Next, I had to take meds to help me ovulate. Lastly, once my follicles were at the correct size I had to give myself a shot called Ovidrel to help me the sperm travel to my ovaries. This is a short but brief description.
The entire staff at Shady Grove is amazing. I use to get so emotional every time I would have an appointment and the staff would just give me words of wisdom throughout my treatment. It has been such a pleasure working with them.... The IUI treatment equal to $2,000 including treatment, copays, and meds... The only weakness I would say is my past nurse was not a good communicator. However, since then she and Dr. K have left a few new people have started and I have been nothing but please with the follow-up call and our options.
How was your experience with Simon Kipersztok (retired) at Shady Grove Fertility?
My husband and I got married December 2015. Of course after you get married here comes the baby in the baby carriage...as the song would say. After trying almost a year before we got married and nothing was happening, I knew it was time to get some help. I reached out to Shady Grove in Waldorf and Dr. K was so welcoming and understanding. He sat down with my husband and I and went over our options. He truly gave us hope.
What's one piece of advice would you give a prospective patient of Simon Kipersztok (retired) at Shady Grove Fertility?
The one piece of advice I would give is to just have faith and patience; both will truly get you through the process.
During treatment, were you treated like a number or a human with Simon Kipersztok (retired) at Shady Grove Fertility?
The fertility process is so emotional. However, Dr. K had patience and helped me through the process. He was totally a blessing.
Describe the protocols Simon Kipersztok (retired) used in your cycles at Shady Grove Fertility and their degree of success.
I was on Provera to get my period started. Once my period started I had to go in once a week for testing. Next, I had to take meds to help me ovulate. Lastly, once my follicles were at the correct size I had to give myself a shot called Ovidrel to help me the sperm travel to my ovaries. This is a short but brief description.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana Lee)
The entire staff at Shady Grove is amazing. I use to get so emotional every time I would have an appointment and the staff would just give me words of wisdom throughout my treatment. It has been such a pleasure working with them.
Describe your experience with Shady Grove Fertility.
The only weakness I would say is my past nurse was not a good communicator. However, since then she and Dr. K have left a few new people have started and I have been nothing but please with the follow-up call and our options.
Describe the costs associated with your care under Simon Kipersztok (retired) at Shady Grove Fertility.
The IUI treatment equal to $2,000 including treatment, copays, and meds
Describe Simon Kipersztok (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
Nothing to report
10
Doctor
Simon Kipersztok (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
10
Clinic
Shady Grove Fertility
Waldorf
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
0
NPS
5
Age 25 - 26
2 IVF
Male Factor
Income $100K - $199K
1st of 2 Docs
2 IVF With Other Docs
2 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Kipersztok always seemed rushed. It's not that I don't think he cared, it just seemed like he was often overwhelmed...He doesn't have much compassion when things go wrong, he fails to communicate vital information and then blames you for "not reading all the paperwork" that you ever got on this fertility journey. He claims he had know way to know there was a problem with your progress during a treatment when it was a hormone level that was regularly checked. He is quick to pass blame on anyone but himself and not quick to come up with helpful alternatives...
Shady Grove Waldorf has an excellent staff. Dana is a rock star who always is helpful and has answers. The rest of the ladies in the office are always great to interact with. Love all of the Waldorf Staff except Dr. Kiperzstok which is unfortunate since he's the only dr at this location...Not all Shady Grove doctors are the same. It's worth the added drive to another Shady Grove location (added over an hour to my drive when I switched locations) but it was well worth it to get a Doctor who had compassion, organization, and good communication...
How was your experience with Simon Kipersztok (retired) at Shady Grove Fertility?
I don't know what all else he has going on in his life, but Dr K is not a good doctor. He doesn't have much compassion when things go wrong, he fails to communicate vital information and then blames you for "not reading all the paperwork" that you ever got on this fertility journey. He claims he had know way to know there was a problem with your progress during a treatment when it was a hormone level that was regularly checked. He is quick to pass blame on anyone but himself and not quick to come up with helpful alternatives. My experience with him was frustrating and disheartening to say the least
What's one piece of advice would you give a prospective patient of Simon Kipersztok (retired) at Shady Grove Fertility?
Find a different doctor. Not all Shady Grove doctors are the same. It's worth the added drive to another Shady Grove location (added over an hour to my drive when I switched locations) but it was well worth it to get a Doctor who had compassion, organization, and good communication.
During treatment, were you treated like a number or a human with Simon Kipersztok (retired) at Shady Grove Fertility?
Dr K always seemed rushed. It's not that I don't think he cared, it just seemed like he was often overwhelmed
Describe your experience with Shady Grove Fertility.
Shady Grove Waldorf has an excellent staff. Dana is a rock star who always is helpful and has answers. The rest of the ladies in the office are always great to interact with. Love all of the Waldorf Staff except Dr. Kiperzstok which is unfortunate since he's the only dr at this location
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Simon Kipersztok (retired)
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
5
Clinic
Shady Grove Fertility
Waldorf
NPS
Operations
4 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
5
NPS
7
Age 37 - 38
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $100K - $199K
Lawyer
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
Don’t expect to see [Dr. Kulshrestha] much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions...I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
The billing dept at the Waldorf location [of Shady Grove Fertility] is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville)... After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around...Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
How was your experience with Sunita Kulshrestha (retired) at Shady Grove Fertility?
I have 2 cancelled IVF cycles. I feel like she is not trying to figure out “why” the cycles were cancelled. She suggest the same cycles or to move along with transferring my one and only embryo. At this point, I feel like she and nurse are giving up on me.
What's one piece of advice would you give a prospective patient of Sunita Kulshrestha (retired) at Shady Grove Fertility?
Don’t expect to see her much in person. Most correspondence will be through her nurse. She is thorough over the phone only if you ask her tons of questions.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Rochelle )
Nurse Rochelle was pretty good. I don’t have any complaints about her. She always answered all my questions in a timely manner.
Describe your experience with Shady Grove Fertility.
The billing dept at the Waldorf location is horrible. Stay in stop of them and keep all your receipts. The Waldorf location is smaller than some of the other offices (DC And Rockville). Due to the pandemic, the Waldorf location is temporarily closed which is an inconvenience.
Describe the costs associated with your care under Sunita Kulshrestha (retired) at Shady Grove Fertility.
80% covered through insurance so not too bad
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
After monitoring appts, I’ve had to call for further instructions. They are suppose to call the patients-not the other way around.
5
Doctor
Sunita Kulshrestha (retired)
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Shady Grove Fertility
Waldorf
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
5
NPS
6
Age 33 - 35
1 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Widra is very experienced, but I did not feel that my treatment protocol was particularly individualized and he did not have any interest in trying to uncover what could be causing infertility/miscarriage. As a result, I had several concerns with my treatment protocols that he did not address and our outcomes were different from what he had led us to expect. He also very rarely communicated directly with us and almost all interactions were handled by his nurses. I also felt that because we were likely to have a positive outcome eventually, my case was not prioritized and my treatment timeline was longer than necessary.
I got the sense that the nursing staff [at Shady Grove Fertility] were extremely busy and did not have a lot of time to go over protocols, results, updates, etc. While I felt that they did their best to be responsive, sometimes the information they were conveying was unclear and it was like playing phone tag with the doctor. A few were compassionate but with others it felt like they were trying to get you off the phone as quickly as possible...
How was your experience with Eric Widra at Shady Grove Fertility?
I believe Dr. Widra is very experienced, but I did not feel that my treatment protocol was particularly individualized and he did not have any interest in trying to uncover what could be causing infertility/miscarriage. As a result, I had several concerns with my treatment protocols that he did not address and our outcomes were different from what he had led us to expect. He also very rarely communicated directly with us and almost all interactions were handled by his nurses. I also felt that because we were likely to have a positive outcome eventually, my case was not prioritized and my treatment timeline was longer than necessary.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Ask as many questions as possible, and if something he says does not feel right, don't be afraid to raise it. I felt that he was not comfortable with having his treatment protocols questioned, but he was willing to explain his reasoning or make changes if you were persistent.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra is not very personable and does not get to know his patients. Throughout 2 years of seeing him we only had a few visits and he always repeated the same standard talking points. When I had my second miscarriage he called me but was clearly unfamiliar with my case notes and didn't realize it was my second. However, he was fairly responsive and answered our direct questions.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
We did two medicated cycles with letrozole and timed intercourse that were unsuccessful. At the time, Dr. Widra thought I could have PCOS and it was unclear whether IUI would make a difference. Later, our diagnosis was "unexplained" and we did an IUI with letrozole that led to a pregnancy and miscarriage due to a chromosomal abnormality. This was my second miscarriage and at that point we asked to go to IVF with genetic testing. Dr. Widra agreed this would likely be the most efficient treatment. For my first cycle I was on fairly low doses of gonal-F and Menopur because he still thought I could have PCOS, but I ended up getting a fairly low number of eggs. We did a freeze-all cycle with PGT-A testing. After the retrieval we were encouraged to do a FET immediately, even though we had been very clear that we wanted to bank embryos for future pregnancies and we did not have enough embryos to achieve that. We ended up doing a second egg retrieval with higher levels of gonal-F and Menopur, which led to more eggs being retrieved but fewer making it to the blastocyst stage. The successful embryos were frozen and underwent PGT-A testing, and then we proceeded with a medicated FET that was successful.
Describe your experience with the nursing staff at Shady Grove Fertility.
I got the sense that the nursing staff were extremely busy and did not have a lot of time to go over protocols, results, updates, etc. While I felt that they did their best to be responsive, sometimes the information they were conveying was unclear and it was like playing phone tag with the doctor. A few were compassionate but with others it felt like they were trying to get you off the phone as quickly as possible.
Describe your experience with Shady Grove Fertility.
I chose this clinic because it had the best outcomes in the area by far. The lab seemed very well-run and overall, my treatments were organized. The physicians and the nursing teams were underwhelming and the only reason I stayed with this clinic was because of the outcome metrics.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My health insurance (Cigna, employer sponsored plan) covered all infertility treatment up to $25K after the deductible was met. Without insurance, the cost of each round of treatment without medications would have been between $15-18K. The clinic also offers shared risk and special rates for multiple rounds of IVF, including a refund if you do not have success.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Widra had a strong preference for eSET, and we agreed. He said that particularly since we were doing an FET with tested embryos that eSET was the best option.
What specific things went wrong at Shady Grove Fertility?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
We were very clear that we wanted to bank a certain number of embryos for future pregnancies. Our doctor felt that we could easily achieve this number with one egg retrieval, but that was not the case. Unfortunately, even though we told the doctor and the nursing team several times that we wanted to do another retrieval, they still proceeded as though we were going straight to transfer and pressured us into doing an FET right away. We were also started on a treatment protocol they said could be for a retrieval, but when we refused to do an FET we were told we couldn't do a retrieval and ended up having to wait an extra two months because of the inappropriate protocol and then lab closures for holidays. Everyone was extremely defensive about this and refused to apologize for the delays or try to move up the timeline. We were also told frequently that because of our age we had "plenty of time" so the delays were not a big deal. The only offer they made during this time was to let us switch to a different doctor, but said this would further delay our timeline.
5
Doctor
Eric Widra
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 30 - 31
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.... Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra is blunt and this is what you notice first and foremost about him. However he is compassionate in his own way and he is extremely knowledgeable. He is also a leader in a large practice. If you you are looking for a straight shooter with a strong research background, he is your guy.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Don't be afraid to push back and ask questions. He is flexible and understanding but because he is a bit intimidating it can be a bit hard. But I think he respects and appreciates when you are your own advocate.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra has many patients and isn't focused on day to day care. That being said, it's clear he knows who we are and the circumstances of our case. When we have worked with him directly he has not rushed us and been patient to answer all questions. Lastly, he has weighed all of our factors carefully as well as our financial planning, and helped us make decisions accordingly.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
First cycle (fresh) : Vivelle patch, then Cetrotide injection, then pre eval, initial Dosing: 300 IU Gonal-F and 150 IU Menopur (2 vials), monitored follicles and finished with HCG Trigger injection. Retrevial two days later (7 eggs--&gt; 2 embryos) and then 5 day transfer of 1 fresh and froze the other. Estradiol/Estrace and endrometrin during TWW. Negative preg test. Second cycle(ERA and FET): Estradiol/Estrace 2mg tablets 3 times a day, then lining check, then Progesterone in Oil 1 ml every third day, then 2 endometrin inserts 2x a day. ERA test showed late stage receptivity so timing of oil shots was shifted by 12 hours. Transfered 1 week ago and waiting for preg test.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Carrie )
Carrie is sweet, knowledgeable and typically available. She is our main POC and translates/communicates all information about our protocol. She has endless patience and is a treasure trove of information. She seems to always act on our behalf and has been a true reliable source of comfort and data. For monitoring, we see a revolving door of nurses and other medical staff. They are all nice, some more helpful than others, but haven't been dissatisfied with any. Just know that you really never have a singular person your dealing with on any given day, except our main nurse.
Describe your experience with Shady Grove Fertility.
Shady Grove is a large practice and it is a business. They do their best to provide the best care but by nature because it is such a enormous practice you are constantly dealing with different people for all parts of the process. It would be easy to feel like a number but I actually don't. I think it does force you to realize you and your partner are in charge, and you must consistently speak up for yourself at every step. They appear to follow science to the enth degree and for that I respect them.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
In total for the fresch cycle, including meds, with 50% insurance we initially paid about $6000 for the first cycle. We were later reimbursed some of it due to a higher payout of the insurance. For the ERA and FET we paid I think around $2000 including meds with insurance.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Strongly recommended against multiple transfers.
8
Doctor
Eric Widra
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
8
Age 32 - 33
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Devine] used numbers and statistics to explain her reasoning for decisions and for her overall optimism for us...she is direct and appointments feel quick - come with questions ready and prioritize their importance...Dr Devine showed up to do our second transfer even though she wasn’t on call for transfers that day, which was a lovely surprise...Dr Devine almost always recommends eSET vs multiples...
The Rockville office [Shady Grove Fertility] is calm and the facilities are modern. The nurses and nurse anesthetist for egg retrieval were stellar...Despite having many patients, they seem to get everyone scheduled when they need to be...sometimes appointments can start late esp for bloodwork and ultrasound. Sometimes it feels like until you’re an IVF patient, you’re low priority. Sometimes I felt like the coordination between the andrology lab and the other areas was lacking...
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is the director of research and I trusted that she had up to date, accurate, and thorough information to guide us. She presented options and answered our questions. All the while, she was reassuring about our prospects. She is direct, so we felt that she would have told us if she weren’t optimistic. Dr. Devine seems busy - we had 3 zoom appointments with her and then met her in person when she came to do our second transfer (which was a pleasant surprise)! We would go back to her for baby #2.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Know that she is direct and appointments feel quick - come with questions ready and prioritize their importance.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr Devine was kind and reassuring to us right off the bat. She used numbers and statistics to explain her reasoning for decisions and for her overall optimism for us. Although we had previously only met her on zoom, Dr Devine showed up to do our second transfer even though she wasn’t on call for transfers that day, which was a lovely surprise. The nurses helped me feel like a human because every time we talked on the phone, they were willing to answer all of my questions and I knew they were in contact with Dr. Devine.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
We were not quite at a year so Dr Devine recommended starting with unmedicated IUIs. We did 3 without success. At that point, we were at a year and she gave us the option of medicated IUI or straight to IVF. She did not push us either way, but told us why a couple might opt for one or the other. We went straight to IVF because of its higher likelihood of success. My stims cycle was pretty straightforward, with a Lupron trigger prescribed over hcg due to worries about OHSS (which I didn’t ultimately get). I opted for a freeze all cycle and we did PGT-A testing for our 9 embryos, 5 of which came back normal. We did two medicated transfers, the first of which failed and the second of which has resulted in a current pregnancy. The first cycle, we did estrace 3x daily plus PIO every third day and endometrin inserts twice daily. For the second cycle, I think dropped the inserts and did PIO daily (my preference). She offered us a modified natural cycle which we would have tried except that we had a lot of travel that precluded it. That would have been our next choice of transfer 2 had not worked.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Stephanie, KC, Vanessa were my main 3)
The nurses were lovely. In particular, Stephanie was always so kind, reassuring, and willing to answer my MANY questions along the way through messages and on the phone.
Describe your experience with Shady Grove Fertility.
Strengths: multiple facilities in the area, relatively easy to make appointments once you’re a patient, top notch doctors and care team. The Rockville office is calm and the facilities are modern. The nurses and nurse anesthetist for egg retrieval were stellar. Dr Humm did my retrieval and was superb. Despite having many patients, they seem to get everyone scheduled when they need to be! Cons: there are a lot of patients and they do seem busy at times, sometimes appointments can start late esp for bloodwork and ultrasound. Sometimes it feels like until you’re an IVF patient, you’re low priority. Sometimes I felt like the coordination between the andrology lab and the other areas was lacking.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
IVF was about $7000 after insurance. FET cycles were about $1000 plus a $645 “thaw fee” not covered by insurance. Embryo storage is $60/month per retrieval cycle.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Devine almost always recommends eSET vs multiples. Multiples was not an option for us, which we didn’t mind.
9
Doctor
Kate Devine
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unsuccessful
NPS
7
NPS
2
Age 39 - 42
3 IUI
2 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
Donor Sperm
Neutral
Doesn't Recommend
Unsuccessful
Dr. Devine is very knowledgeable and gave advice in probabilities/estimates of success which I found to be very helpful when I needed to make a decision about how I wanted to proceed. She proactively consulted with another dr who had more experience with a more novel treatment plan for my adenomyosis. I appreciated her thorough approach to managing my care.
[Shady Grove Fertility - Washington DC] Strength - success rates. Weakness - factory feel, financial billing department is not responsive and gives inaccurate information, you rarely interact with your dr after your treatment plan is finalized. A different dr will do your egg retrievals, and most other procedures you may need along the way.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is very knowledgeable and gave advice in probabilities/estimates of success which I found to be very helpful when I needed to make a decision about how I wanted to proceed. She proactively consulted with another dr who had more experience with a more novel treatment plan for my adenomyosis. I appreciated her thorough approach to managing my care.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Get your emotional support from your partner, friend, or therapist, don't expect to get it from Dr. Devine. She is very knowledgeable but isn't very warm or empathetic.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine was not particularly warm, but she was compassionate when I experienced miscarriages or set backs.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the specifics. I had 2 IVF cycles which yielded a total of 3 PGT tested normal embryos.
Describe your experience with your nurse at Shady Grove Fertility.
Generally I had positive experiences with my nurses but found the nursing team approach to be frustrating and ineffective. Information would get lost between the nurses, I would get asked the same questions by multiple nurses on the team. I wished I had one point of contact instead of multiple. The staff who draw your blood and perform your ultrasounds were kind and skilled.
Describe your experience with Shady Grove Fertility.
Strength - success rates. Weakness - factory feel, financial billing department is not responsive and gives inaccurate information, you rarely interact with your dr after your treatment plan is finalized. A different dr will do your egg retrievals, and most other procedures you may need along the way.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
My insurance covered 80% of my fertility treatment costs.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
see above
7
Doctor
Kate Devine
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
2
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
7
NPS
3
Age 38 - 39
3 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
I felt the doctor [Dr. Eric Widra] was honest, and straight forward. I wish that there was more focus on ensuring the patient understood the process, and more hand holding...He was straight forward and direct. I felt like i could ask questions that i had and would get an answer. He is personable. I liked that we were able to access him as needed, and could get on his calendar for check ins. He's not overly verbose. I would have liked to be more informed around why he's making the decisions he is making as it pertained to protocol decisions.
[Shady Grove Fertility] Strength: Convenient location; broad network of doctors; decent sart/cdc stats Weakness: Patient needs to stay on top of every item to make sure nothing slips through the cracks - validate prescription, validate doses, ensure financial packages offered match to what the doctor advised (for us we had hiccups with this), validate costs and contract fine print, etc. Going through IVF is akin to having a part time job
How was your experience with Eric Widra at Shady Grove Fertility?
He was straight forward and direct. I felt like i could ask questions that i had and would get an answer. He is personable. I liked that we were able to access him as needed, and could get on his calendar for check ins. He's not overly verbose. I would have liked to be more informed around why he's making the decisions he is making as it pertained to protocol decisions.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Ask direct questions. Communicate your overall family planning needs
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
I felt the doctor was honest, and straight forward. I wish that there was more focus on ensuring the patient understood the process, and more hand holding throughout the process by either the Dr, the Nurses or even a separate support staff.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist with Birth Control Pill priming x2 Antagonist with Estrogen Patch/Cetrotide priming x1 rational is unclear that wasn't discussed with me. We switched to Estrogen Patch to to belief that BCP might have been suppressing me
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: 3 different nurses)
Generally compassionate, but to the point. Not a lot of hand holding or time taken to really make sure it was understood. In general, questions were answered as asked. But information isn't 'pushed' to the patient. I mostly relied on Reddit to learn about the process, and what i need to ask in order to advocate for myself
Describe your experience with Shady Grove Fertility.
Strength: Convenient location; broad network of doctors; decent sart/cdc stats Weakness: Patient needs to stay on top of every item to make sure nothing slips through the cracks - validate prescription, validate doses, ensure financial packages offered match to what the doctor advised (for us we had hiccups with this), validate costs and contract fine print, etc. Going through IVF is akin to having a part time job
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
$25.6K USD - 2 cycle freeze all embryo banking w/ PGT-A testing $29K Shared Risk program, subsequent refund received due to lack of results
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
none
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
The approach our doctor was advising, is not what the financial team presented. We found out 1 business day before our payment was due, that the package and contract we were about to sign, does not support the treatment plan the doctor recommended. This resulted in unnecessary stress and last minute decisions around how to proceed. With financial impacts.
7
Doctor
Eric Widra
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
7
Age 30
3 Fertility Medications
PCOS
European
Latinx
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Neutral
Successful
I have a history of sexual trauma and Dr. Devine was very sensitive to that history. She did everything she could to minimize triggers and adapted procedures in order to make me feel comfortable...Dr. Devine was very warm, but also straightforward. She actually listened to how my past experiences had shaped my anxiety about treatment and made adjustments to accommodate me. To the extent that was possible, she had her staff schedule my appointments for when she was on the monitoring floor and she came to my monitoring ultrasound appointments.
This location [Shady Grove Fertility] is in the middle of downtown DC and parking was always a challenge. It was difficult to find metered street parking, and garage parking was $22 per day, which could add up when you have to go in for daily monitoring. The waiting room is very busy for the morning monitoring appointments and sometimes the wait was up to 45-50 minutes past the appointment time.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine was very warm, but also straightforward. She actually listened to how my past experiences had shaped my anxiety about treatment and made adjustments to accommodate me. To the extent that was possible, she had her staff schedule my appointments for when she was on the monitoring floor and she came to my monitoring ultrasound appointments. She was warm and reassuring and made me feel confident in her decisions as a provider.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be very honest about any of your treatment concerns with her.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
I have a history of sexual trauma and Dr. Devine was very sensitive to that history. She did everything she could to minimize triggers and adapted procedures in order to make me feel comfortable.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
My diagnosis was an anovulation due to PCOS. Dr. Device prescribed 7.5 mg letrozole taken on days 3-7 with follicle monitoring starting on day 11. When the follicle was mature, she had me do an Ovidrel trigger shot followed by timed intercourse, and then progesterone suppositories for the remainder of the cycle. She was able to successfully induce ovulation three times and I got pregnant on the third month.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vanessa)
Dr. Devine's nursing team were very responsive to all of my messages. I didn't interact with them much in person, but they were friendly over the phone. The medical assistants that I encountered every morning for monitoring appointments left much to be desired. They never read my chart, which specifically said that I was only to have transabdominal ultrasounds, and they routinely argued with me when I told them I did not need to get undressed for the ultrasound. They were often rude when I declined to get undressed, and multiple times I could hear them standing on the other side of the door telling the doctor/ultrasound tech that I "wasn't cooperating." My history of sexual trauma was written as a warning in my chart as was a very clear "TAUS only" warning.
Describe your experience with Shady Grove Fertility.
This location is in the middle of downtown DC and parking was always a challenge. It was difficult to find metered street parking, and garage parking was $22 per day, which could add up when you have to go in for daily monitoring. The waiting room is very busy for the morning monitoring appointments and sometimes the wait was up to 45-50 minutes past the appointment time.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
My insurance covered only 50%, so every single monitoring appointment was approximately $115 out of pocket, and there are a lot of monitoring appointments.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A - I did not do IVF
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
The medical assistants that I encountered every morning for monitoring appointments left much to be desired. They never read my chart, which specifically said that I was only to have transabdominal ultrasounds, and they routinely argued with me when I told them I did not need to get undressed for the ultrasound. They were often rude when I declined to get undressed, and multiple times I could hear them standing on the other side of the door telling the doctor/ultrasound tech that I "wasn't cooperating." My history of sexual trauma was written as a warning in my chart as was a very clear "TAUS only" warning.
10
Doctor
Kate Devine
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 13 Eggs Frozen
NPS
10
NPS
10
Age 39
1 Egg Freezing
European
Income $50K - $99K
Professor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Devine is also the head of research at Shady Grove so she knows ALL the data...Any clinical questions that had to go to her were usually answered within a matter of a few hours, shorter if urgent. She also encouraged me to continue taking my mental health scripts which was a huge relief...She remembered even the smallest details related to my ‘case’. She never seemed in a rush and took incredible care to answer all my questions
Despite being rotational, which actually means you can always reach someone, [the nurses at Shady Grove Fertility] were all totally up to speed on my case and seemed completely apprised and like my case mattered to them...I wish the messages in portal system was better; you can’t see the thread when writing a message...Insurance covered injections in DC! (Blue cross..Id called and they even said no. But my nurses must’ve done something... I paid less than $200 in co-pays for allllll my meds.)......I wish the nursing line would ring to a human. You have to leave a voicemail
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Devine is also the head of research at Shady Grove so she knows ALL the data. Bring up a random supplement, and she can tell you ‘oh that was shown in one clinical trial to do XYZ’. I appreciate that rather than doctors shooting from the hip. She’s extremely current on national research, as well, so isn’t just working from a MD she got 20 years ago. She also predicted *exactly* the number of eggs I would get, based on this research! Dr. Devine took nearly an hour with me each time we met and never hurried me. She listened thoughtfully to my questions and adjusted my treatment plan as necessarily. I had a SUPER easy process all around. No post-op recovery besides laying low one day. No bonkers hormones, etc. Throughout the process, she set good healthy expectations so I wasn’t surprised by any of it or the results despite being completely new to this. I had been told several times she would be completely honest with me and she really was. Honest but compassionate - I think that’s the best kind of bedside manner. Any clinical questions that had to go to her were usually answered within a matter of a few hours, shorter if urgent. She also encouraged me to continue taking my mental health scripts which was a huge relief. If you want to go to someone who’s truly a subject matter expert and has likely read (and even conducted!) the most research on everything from typical egg freezing or IVF to breaking research on something relatively obscure that might relate to your situation, pick Dr. Devine. I think we underestimate the importance of being really curious and well-educated but in a field that is evolving daily, this would be crucial. Friends of mine across the country have had difficult IVF processes and I wish they were in DC and could see Dr. Devine. She would be real with them and would probably be MOST aware, of all the doctors in this space, if there was emerging data on something impacting their situation.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
I believe she’s also a professor. I learned SO much about the human body in the process because I spent time researching myself in advance. Then I felt like when we met, I would get a personalized tutorial that helped things click. To make the most of your one on ones, come with questions and don’t be shy. She was happy to answer all mine and is fantastic at it.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
She remembered even the smallest details related to my ‘case’. She never seemed in a rush and took incredible care to answer all my questions. Her team was exactly the same.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
Estrogen priming protocol with patches and cetrotide a few days before my period. Then stims which included gonal-f and menopur. Cetrotide halfway through followed by lupron trigger. (Btw If you’d told me 6 months ago, I’d be rattling these off easily, I would’ve been shocked!! Haha)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vanessa)
Ahhhh I truly adore Vanessa. And Toyin! Really the whole team but I spent the most time talking to Vanessa. Despite being rotational, which actually means you can always reach someone, they were all totally up to speed on my case and seemed completely apprised and like my case mattered to them. Awesome, helpful, knowledgeable and compassionate.
Describe your experience with Shady Grove Fertility.
I wish the nursing line would ring to a human. You have to leave a voicemail. They do call you back in 30 minutes but answering the phone would be helpful. The clinic itself re scheduling and appts is a truly well-oiled machine. I wish the messages in portal system was better; you can’t see the thread when writing a message - so say your nurse writes some questions and you click reply to respond. They disappear. On a separate topic, do you hate bloodwork? Me too. It’s my Mt Everest. I came to love the women in the bloodwork room. Damn. They knew exactly what I needed to make it less daunting and painful. I really felt like they were cheering me on. Alexis in particular is just incredible.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
$7,500 for one retrieval cycle which seemed to include nearly everything. Insurance covered injections in DC! (Blue cross! Can you imagine?! I was shocked. If you live in DC with BC, use CVS specialty pharmacy and see if it works. Could be because I was 39 when I did it so geriatric in BC minds 😉 Id called and they even said no. But my nurses must’ve done something... I paid less than $200 in co-pays for allllll my meds.)
10
Doctor
Kate Devine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 33 - 35
5 IUI
2 IVF
3 Embryo Freezing
Immunological
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $500K+
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She strongly encouraged us to transfer one embryo at a time, citing the risks of twin pregnancies and preferring to give each tested embryo its best chance at survival...[Dr. Devine] is a researcher at her core--something we have both respected and appreciated throughout this process. She is consistent in her approach: compassionate, particularly during our repeated losses, and at the same time straightforward. She was also always available for a call
I preferred the more patient-centered, primary nursing approach to the [Shady Grove Fertility] Team-based approach and found this shift alternatively disappointing and frustrating...You can get a same-day appointment if you need to. It's also nice to have a one-stop-shop--they were managing my thyroid meds, providing surgical treatments (e.g., my hysteroscopy) and holding my hand throughout my treatments, pregnancies and miscarriages.
How was your experience with Kate Devine at Shady Grove Fertility?
I will start this by saying that I have had a long and traumatic journey to get to my SGF graduation--I was a patient for over two years and suffered two miscarriages, a corneal ectopic pregnancy, and at least six negative pregnancy tests. And with every setback, Dr. Devine was sympathetic, encouraging, and confident that we would achieve success. And while I'm not sure when I'll stop holding my breath, I can close my eyes as I write this and hear the rhythmic thudding of my baby's heartbeat on the ultrasound machine. I am also trained as a psychologist and understand the value of evidence-based treatment; my husband is an attorney and finds solace in rules, numbers and facts. Dr. Devine is a researcher at her core--something we have both respected and appreciated throughout this process. She is consistent in her approach: compassionate, particularly during our repeated losses, and at the same time straightforward. She was also always available for a call (or, since COVID, a video call). I never felt like she was being anything less than honest with me. No upselling, no B-S. And when I wanted to explore my options, she was responsive--balancing her clinical opinion with a willingness to try it my way, if that's really what I wanted to do. For example, when I wanted to explore transferring two embryos, she shared with me the statistics (Yes, it would increase the probability of a live birth, but the probability a live birth per embryo was drastically lower.) and her clinical reasons for preferring singleton pregnancies, particularly for women with my BMI. We also explored the research on using more Progesterone (PIO) prior to/during transfer; Adding Prednisone and/or Lovenox to my transfer protocol (which may have been the magic bullet); and the risks of PGS testing on an embryo's viability. We were excited to say goodbye to Dr. Devine as we 'graduated' to an obstetrician--not because she wasn't a great doctor, but because we are elated to FINALLY be closing a door on what has been a painfully long chapter in our lives and marriage. Should fertility continue to be an obstacle (which I expect it will), we plan to return to Dr. Devine for any/all attempts at future siblings for baby M.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Do not be afraid to ask for her time and come to the appointment armed with questions. She will take her time to answer all of them.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine is very results-, data-driven, but I really appreciate that about her. At the same time, I felt she has been truly involved and invested in our journey and has been cheering us on throughout all of our trials and tribulations.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
IUI #1 - Clomid - Cancelled due to over-response IUI #2 - Femera + Estrace (lining support) - Not pregnant IUI #3 - Femera + Menopur (1/2 vial) - Not pregnant IUI #4 - Femera - Not pregnant IUI #5 - Femera - Not pregnant IUI #6 - Femera + Menopur (1/2 vial) - Not pregnant IVF Retrieval #1-3 - Follistim, Menopur, Gannirelix, Lupron, Zithromax --all produced 12-16 eggs; 6-8 embryos, 2-4 PGS-normal embroys FET #1 - Estrace (2mg) 3x/daily + PIO (50mg) - Miscarriage at 6 weeks FET #2 - Estrace (2mg) 3x/daily + PIO (50mg) - Corneal ectopic FET #3 - Estrace (2mg) 3x/daily + PIO (50mg) - Miscarriage at 5.5 weeks FET #4 - Estrace (2mg) 3x/daily + PIO (100mg) *for implantation support* + Baby asprin + Prednisone (7.5mg) *for implantion support / immunosuppression* - Not pregnant FET #5 - Estrace (2mg) 3x/daily + PIO (50mg) + Baby asprin + Prednisone (7.5mg) + Lovenox *for implantation support* - Currently Pregnant
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey Weigel, BSN, RN)
Kelsey was my rock throughout this process. Unfortuantely, SGF's K Street Office changed to a Nursing Team halfway through my treatment, which meant that I stopped hearing from Kelsey primarily. While every other nurse I interacted with was highly professional, competent, and responsive, my case got complicated and Kelsey seemed to know me and my particulars best. I preferred the more patient-centered, primary nursing approach to the Team-based approach and found this shift alternatively disappointing and frustrating.
Describe your experience with Shady Grove Fertility.
Even internally, SGF will joke that it's a 'factory.' There are good things about being at a factory though -- you never have to wait long to be seen or have someone call you back. You can get a same-day appointment if you need to. It's also nice to have a one-stop-shop--they were managing my thyroid meds, providing surgical treatments (e.g., my hysteroscopy) and holding my hand throughout my treatments, pregnancies and miscarriages.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
I have amazing insurance. The vast majority of my costs have been for co-pays, embryo testing, and cryopreservation.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She strongly encouraged us to transfer one embryo at a time, citing the risks of twin pregnancies and preferring to give each tested embryo its best chance at survival.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
10
Doctor
Kate Devine
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
5
NPS
0
Age 28
1 Embryo Freezing
Ashkenazi Jewish
Income $500K+
Investor
Only Doc Seen
Donor Eggs With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Successful
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations...She allowed multiple embryo transfer but advised us against it...The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
We had our initial consult with Dr Moon [at Shady Grove Fertility], but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us...The doctors don't really matter in the end, you only deal with the clinical and administrative staff...The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't bother with Shady Grove - they are terrible. The doctors don't really matter in the end, you only deal with the clinical and administrative staff.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
We had our initial consult with Dr Moon, but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
N/A
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Doris Thomas)
The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
Describe your experience with Shady Grove Fertility.
The clinic is terrible. It is a premium service where they treat you like garbage. They are disorganized. We got passed around to multiple coordinators and they forgot to tell us. The process is stressful and expensive and Shady Grove makes you feel like a dollar sign without providing any sort of premium service at all. The facilities are nice and we had a good medical outcome, but the process to get there was miserable.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
$19k for egg retrieval $8k for drugs $1,500 for required social work $1,000 for genetic counseling $3,000 for miscellaneous fees
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She allowed multiple embryo transfer but advised us against it.
How competent was Shady Grove Fertility at LGBTQ care?
They were OK with LGBTQ. We used a known egg donor who was related to me and used my (male) partner's sperm. I was often not included in things because I had no medical interaction, but I coordinated all of the care. They never bother to read your chart, so you have to explain every time you speak with someone what the situation is, which can be uncomfortable. They never were discriminatory, but they were far from thoughtful.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
They never return your call, they do not read your chart, they switched our clinical coordinator without telling us, they failed to keep us updated on the results of the biopsy, and they asked our egg donor if she wanted to keep eggs for herself. They also would not show our egg donor how to do the shots, would not even help her with the first round. They also made us order a full batch of drugs and then only used 1/4 of them, so we had to pay $8k and only used $2k worth of drugs.
5
Doctor
Kimberly Moon
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
0
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 30 Eggs Frozen
NPS
10
NPS
9
Age 35 - 36
1 Egg Freezing
Black or African-American
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment...She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Twice I wasn't informed of changes in my protocol [at Shady Grove Fertility] and needed to call the emergency line to know my dosage for that evening...Loved that it [monitoring] was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could...The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Understand that you will not be able to see the doctor every visit and that you are in good hands with the rest of the clinical staff.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was professional, caring, honest and direct. She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Started with standard Gonal 112 and started Menopur 1 vial on day 4 perhaps? Needed to dial back the gonal down to eventually I think 25-50. I triggered a day earlier than anticipated. We didn't want to hormones to outpace the growth of the follicles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
Jenn was great and communicated through the patient portal. I asked a lot of questions and she was always able to get back to me within a day or point me in the right direction for who would have my answers. She was friendly and professional.
Describe your experience with Shady Grove Fertility.
The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Loved that it was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$11,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
Initial lab work had the results sent to the clinic but didn't hear anything back to confirm is they were good or not. Wrote nurse in portal and said everything looks good, would have told you if it was otherwise. I thought regardless, I shouldn't have to ask if results were good. Twice I wasn't informed of changes in my protocol and needed to call the emergency line to know my dosage for that evening.
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Unsuccessful
NPS
10
NPS
10
Age 39 - 44
1 IVF
1 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Devine takes a very empathetic, yet straightforward, approach. We appreciate that she always takes the time to walk through the statistics and doesn't try to sugar coat them, yet she is also very sensitive to the needs and stresses that her patients are going through....we have truly appreciated how Dr. Devine never tires of our questions...Dr. Devine was with us through each step
In addition to the doctors and nurses, who are extremely competent and compassionate, SGF offers infertility workshops and support groups, which we have found to be very helpful in our journey...financial services department is likely overstretched and does not operate with quite the same responsiveness as the medical team...The nurses at Shady Grove now operate as a team.
How was your experience with Kate Devine at Shady Grove Fertility?
I have been a patient of Dr. Devine's for several years. First, in my late 30s I was diagnosed with an early stage breast cancer. I saw Dr. Devine to undergo a round of egg freezing before beginning a long-term medication to prevent a recurrence. I had a successful round of egg freezing at that time. Several years later I returned to Dr. Devine with my husband to thaw and inseminate the eggs. At the time of our consultation, Dr. Devine presented us with the most recent statistics on egg freezing and let us know that our prospects of a successful pregnancy with the frozen eggs were only just above 50%. Although this was disappointing news, we truly appreciated Dr. Devine's ability to be direct, honest, and clear about our chances, while remaining compassionate and cautiously optimistic. Unfortunately, this set of eggs did not result in viable embryos for transfer. My husband and I then decided to proceed with a new round of IVF. Again, Dr. Devine took the time to walk us through the statistics and provide us with guidance. Ultimately, this round of IVF did not result in embryos for transfer, but Dr. Devine was with us through each step. She took the time to personally call us as results were coming in about the growth of our embryos and discuss what this would mean for our future options. In particular, we have truly appreciated how Dr. Devine never tires of our questions (sometimes with both my husband and I on the phone line) and always takes the time to provide detailed answers. We had planned to continue to the next step in our fertility treatment with Dr. Devine until we were interrupted by the novel coronavirus pandemic.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
You should know that you are in extremely good and capable hands with Dr. Devine. She is not "selling" fertility treatment to you. She wants you to have the agency to make choices with her guidance. This means that she has a very science-based approach - meaning to say, she is personable and has a good sense of humor, etc. but she will ensure that you know the facts and chances you are dealing with, even if they are uncomfortable to hear. Given how much financial and emotional capital you are about to spend, that kind of no-nonsense honest approach is extremely important.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine takes a very empathetic, yet straightforward, approach. We appreciate that she always takes the time to walk through the statistics and doesn't try to sugar coat them, yet she is also very sensitive to the needs and stresses that her patients are going through.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
Femara, Gonal-F/Menopur, Cetrotide
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
The nurses at Shady Grove now operate as a team. Our care coordinators alternate between Kelsey, Toyin, and Candace. We have found each of them to be extremely competent and responsive. That said, their communication styles are somewhat different, but we have found that they operate seamlessly as a team.
Describe your experience with Shady Grove Fertility.
In addition to the doctors and nurses, who are extremely competent and compassionate, SGF offers infertility workshops and support groups, which we have found to be very helpful in our journey. The social worker who runs the K St. group is excellent. The financial services department is likely overstretched and does not operate with quite the same responsiveness as the medical team.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring appointments are pretty convenient. Although a time is set the day before with your nurse, I've found that earlier appointments require a lot less waiting then appointments in the later part of the morning.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
Costs at SGF are high. Unfortunately, we do not have any insurance coverage for fertility treatment so the expenses have been extraordinary.
10
Doctor
Kate Devine
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 40 - 41
1 IUI
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free...I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI...I had one IUI that didn't take...I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing...[he] immediately set a new protocol in action to determine the best course of action for my changed goals
I am a single mother by choice. this is an important detail because I felt accepted at my clinic [Shady Grove Fertility] and did not feel any judgement about my choices...I think the online portal can be a bit frustrating to navigate...I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed
How was your experience with Eric Widra at Shady Grove Fertility?
Dr. Widra was always pleasant, kind and compassionate, and every appointment I had with him felt judgement-free. I felt like Dr. Widra cared about my well-being and truly wanted to help me reach my fertility goals. I communicate in a very matter-of-fact fashion, and Dr. Widra was able to take my fertility vision and put it into a medical protocol that made sense to me and was appropriate for me.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
Just be yourself and be honest with your goals.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
Dr. Widra always treated me with respect and kindness, and showed genuine interest in helping me achieve my fertility goals. Dr. Widra clearly understood my requests and communicated clearly and logically about my treatment protocol.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
I am a single mother by choice. My fertility numbers were good enough to start with an unmedicated IUI, so that's what we did. I had one IUI that didn't take (not uncommon). I have since changed course because of my desire to have multiple children so I will be undergoing egg freezing. Dr. Widra was very open to this and immediately set a new protocol in action to determine the best course of action for my changed goals.
Describe your experience with the nursing staff at Shady Grove Fertility.
I was assigned to a clinical care team. Initially I was assigned one nurse, the the clinic I'm at changed that to assign patients to a few nurses per patient. I communicate with the nurses mainly through an online portal, but can schedule a call with one of them if needed.
Describe your experience with Shady Grove Fertility.
I am a single mother by choice. this is an important detail because I felt accepted at my clinic and did not feel any judgement about my choices. I got linked up with a support group for other single mothers by choice, which has been super helpful and supportive. I think the online portal can be a bit frustrating to navigate. It's nice to talk to a human every now and again, so that is something that can be a bit of a pain, but not a big deal. Overall, I am happy with my clinic. I went to another clinic before this one, and the doctor I saw had unpleasant bedside manner, and I felt like I was being judged by her. So I was very pleased to find my current clinic, which basically had open arms towards me and my fertility goals.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
My insurance covered a lot of it, so fortunately I haven't paid a whole lot. I've only gotten one IUI done thus far though, so my costs will increase as I have more fertility treatments.
Describe Eric Widra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
n/a
10
Doctor
Eric Widra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
1
Age 34 - 35
2 IUI
3 IVF
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Anitha Nair] always seemed too busy and in a rush to answer our questions...often describe my result in vague terms, and we had to push her to get actual numbers - for example what my fsh/amh levels were. When she advised that we were going to be withdrawn from the shared risk program she joked, “now you guys can take the money and go buy a boat!” She meant it to be a joke, but it was quite hurtful in the moment and revealed that she didn’t seem to be really in touch with the pain that we were going through.
Shady grove is a big clinic, you rarely see a Dr. Or your nurse in person who is informed about the details of your case...can choose to terminate you from their shared risk program at any time...We were not informed of the pros and cons or fresh vs. frozen transfers...We had issues with communication and did not feel supported when we had to make serious decisions...did not feel like we got an individualized treatment plan tailored to my case.
How was your experience with Anitha Nair at Shady Grove Fertility?
We had issues with communication and did not feel supported when we had to make serious decisions. It would be difficult to get a complete overview of the facts of my case from Dr. Nair. She always seemed too busy and in a rush to answer our questions. She would often describe my result in vague terms, and we had to push her to get actual numbers - for example what my fsh/amh levels were. When she advised that we were going to be withdrawn from the shared risk program she joked, “now you guys can take the money and go buy a boat!” She meant it to be a joke, but it was quite hurtful in the moment and revealed that she didn’t seem to be really in touch with the pain that we were going through.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Try to work with a different Dr.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
The Dr. Was always rushed in her manner when speaking with us. She did not give us time to ask questions. We had to be very demanding and pushy if we wanted to g e.g. straight facts, which was unsettling. It felt as if we were trying different combinations of drugs without purpose, did not feel like we got an individualized treatment plan tailored to my case.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We were told a fresh transfer was the best way to go, and at the time we didn’t have the knowledge to question this. We tried clomid and I “over responded” once leading to a cancelled IUI cycle. We next tried IVF and when I asked why we didn’t try clocks in conjunction with this, it was brushed off. I now understand this is done by other clinics, so I’m not sure why it was disregarded. For two cycles of IVF, I was on Lupron, Gonal, and Menopur.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
The nursing staff was more helpful in answering questions (through the patient portal) than Dr. Nair. However, because Shady grove is a big clinic, you rarely see a Dr. Or your nurse in person who is informed about the details of your case. This is somewhat frustrating because you cannot ask them about your results and what they mean in terms of the bigger picture of your treatment cycle.
Describe your experience with Shady Grove Fertility.
The “shared risk” program is not advertised accurately on their website. They have reviews stating that you don’t have to worry about “paying a penny” for 6 cycles of IVF. In reality, you are responsible for all medication costs and Shady grove can choose to terminate you from their shared risk program at any time. I know several couples who this has happened to, and it is not clear how these cases are counted in their overall advertised numbers of “success.” I fear that they are not included, this leading to artificially elevated numbers.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
IUIs: approximately $10,000 IVF cycles: approximately $40,00
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
We were not informed of the pros and cons or fresh vs. frozen transfers.
0
Doctor
Anitha Nair
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, 17 Eggs Frozen
NPS
10
NPS
10
Age 38 - 43
3 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nair is] Warm, honest, compassionate...She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient...was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team [at Shady Grove Fertility] gave me tips on how to find the most cost effective pharmacies to fill them...many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
How was your experience with Anitha Nair at Shady Grove Fertility?
Warm, honest, compassionate, and expert. I fully trust her advice and recommendations and feel like I could not have a better doctor for this journey. She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient. She is a Godsend.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
This is the doctor that you want to work with! She’s on your side and in your fight as much as you are.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr Nair is exactly what you want in a fertility doctor: open, honest, transparent, warm. She has an excellent bedside manner, and gently shares all data (good & not so good) so that you can make the best decisions. She also inquires and cares about your emotional health, not just your physical health. I cannot recommend her enough.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
During early processes for elective egg freezing at age 37, it became apparent that I had diminished ovarian reserves and might not have the outcome I wanted. Dr Nair delivered these facts gently and compassionately, and was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer young)
So caring and communicative! She was proactive and checked in on procedures I had with my general ob/gyn to see how I was recovering!
Describe your experience with Shady Grove Fertility.
Shady Grove’s many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team gave me tips on how to find the most cost effective pharmacies to fill them. The per cycle cost was hefty, yes, but I truly felt that I got what I paid for, from start to finish.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet!
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
NPS
6
NPS
7
Age 33 - 37
2 IUI
3 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
While I know she [Dr. Kimberly Moon] knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Both [nurses at Shady Grove Fertility] showed compassion and answered my portal questions on the same day and with accuracy...Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00...There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekd
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is well educated and seems to be a numbers person. During our consult for our second IVF cycle with her for a second biological child, she ran our data from our cycle 2 years prior through a spreadsheet they had to predict likelihood for success with unexplained infertility and our age and the numbers were so-so. I pushed and asked why we only ended up with (1) blastocyst when I had 21 retrieved and 17 mature/fertilized. She responded that to her that points to male factor infertility bc the cells live off the maternal protein the initial 3 days and then once getting past 4-cells they live off the male DNA. Since we still had 10+ embryos after our Day-2 update and then only 1 come day 5/6/7, she deducts there are some MFI issues and referred us to the urologist in her practice if we wanted more information. If we had decided not to go, then we never would have learned about the Sperm DNA Fragmentation test that is available. I don't know why this test wasn't recommended after our initial 2-failed IUIs or when his semen analysis in initial work up was so-so. The results came back that 36% of his sperm had DNA fragmentation and success for frag over 30% isn't good. For our IVF cycle in 2019 to attempt for our second baby, the urologist recommended he perform a TESE procedure on my husband to get to the source of the sperm before they get fragmented in ejaculation. Again, we had 21 retrieved and 17 mature/fertilize but only 2 make it to blastocysts (day 5 & 6). They were tested and both came back abnormal. At that point, Dr. Moon and the board reviewed our case and decided we could not continue in the Shared Risk program, unless we used 50% donor sperm and 50% of my husband's. While I get they want to protect their data and pregnancy rates, this felt like a blow that they didn't have faith in our future outcomes. We want a full biological family and we know it is possible since we have our son; we'd think they would come up with ways to help overcome this DNA fragmentation. They moved our deposit for Shared Risk over to a Multi-Cycle program (2 tries) and then I don't know what we'll do if those two don't work..... After that failed cycle, I read up on whatever studies I could find and put my husband on supplements for 3-months and he was trying to work on getting his BMI down since the clinic didn't have any recommendations on what we could do to make a difference. Sadly our March 2020 IVF cycle had about 20 retrieved; 18 mature and fertilized and only 2 made it to blast again and both came back abnormal again. We have a teleconference with Dr. Moon this afternoon to talk about next steps, I guess. Curious to see what she'll say....
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't be afraid to do your own research and schedule calls with her to get questions answered.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
My response is mixed. While I know she knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't recall the treatment protocols for my (2) IUIs, but for my (3) IVF cycles she had me on an antagonist protocol with 225 Gonal-F and (3) vials of Menopur. I am slower to respond, esp. my right side, so my 3rd cycle I was started on these higher doses and stayed pretty steady throughout cycle. Only (1) IVF cycle in 2017 was successful with producing (1) blastocyst (our son). Have a tele-consult with our Dr. this afternoon and am curious if there is another protocol we can try for our final cycle.
Describe your experience with the nursing staff at Shady Grove Fertility.
Lana and Caroline were the two I remember communicating the most with during my two cycles the last 6-months. Both showed compassion and answered my portal questions on the same day and with accuracy. In 2017 I did have (1) assigned nurse, Kate Manders, and I didn't 100% care for her. She was nice enough but seemed pretty cold/robotic. She is now the K Street Patient Care Coordinator or Office Manager or something to that effect.
Describe your experience with Shady Grove Fertility.
Strengths - Monitoring appointments are quick and efficient. There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekdays and stay with 7a on weekends so patients can still get to work at a semi-decent hour.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00 PGT-A Testing - $5,000.00 TESE - $5,000.00 Sperm Analysis - $50.00 Sperm DNA Fragmentation Test - $250.00
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
6
Doctor
Kimberly Moon
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
7
Age 33 - 34
1 IVF
Unexplained
Black or African-American
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility)...took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA)...Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
How was your experience with Kimberly Moon at Shady Grove Fertility?
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility). I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began. I would like to see more clarity on communication with regard to the pandemic, the clinic, not necessarily Dr. Moon herself, waited a long time, gave unclear directives and made the experience much more unclear; we understand no one plans for this, but the clinic gave very little clarity on action plans for us when it all happened mid-transfer. It was really hard to deal with that uncertainty and I hope communication for Dr. Moon and others improves to reassure patients within each person's portfolio.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
No direct advice; continue to give each person time on the feedback calls; we really loved after our retrieval that we didn't receive the numbers we assumed would happen and Dr. Moon took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward!
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was clear in her protocol and treated us and our case with respect each time we met.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist protocol - Lupron not HCG to lessen risk of OHSS; stimmed for 11 days with Gonal-F, Menopur, and then Ganirelix/Cetrotide. 29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
Describe your experience with the nursing staff at Shady Grove Fertility.
We came into our first cycle as changes were being made to the nursing staff. Therefore, we went from having one primary nurse we worked with to having a team of nurses that seemed to change quite a bit. I would advise there has to be some sort of communication by the clinic to change these things; people get attached, and rightfully so in a process like this and when changes to nursing teams are made, it can make things like communication change. I'd like to see Shady Grove be more forthright with this information before changes simply show up.
Describe your experience with Shady Grove Fertility.
Clinic can feel like a conveyor belt; personalized care with a doctor, when seen by your doctor, is good but between starting my IVF cycle and likely ending this pregnancy in a miscarriage, I've talked directly to my doctor four times which when I really think about it, is pretty low for a 45 day span of invasive treatments. I think there is a lot of responsibility built into this that the nurses play which is great, however, with the recent switch to team nursing it really can be hard to feel "connected" to anyone at the practice. I hope that Shady Grove is able to balance this out and provide continuous personalized care to many but also still being clear on the quality aspect!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Yes, total cluster 45 min wait times for some days. Not the best way to start and there is then no point to providing monitoring appointments if it's first-come first serve open-ended whenever you want to show up!
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Covered by insurance
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
7
Doctor
Kimberly Moon
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 31 - 32
1 IVF
Male Factor
Tubal Blockage
Income $100K - $199K
Consultant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Devine] is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way...called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation...You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them...Kelsey [nurse] was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
How was your experience with Kate Devine at Shady Grove Fertility?
I can't answer this in full yet because I'm still undergoing treatment. She is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be educated and ask questions up front. Ask questions and get specific answers and talk statistics.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the specifics.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
Kelsey was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
Describe your experience with Shady Grove Fertility.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation. I can't fully answer since I'm still undergoing treatment. You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
it went through insurance, so i'm not sure of the negotiated rates.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Devine recommends SET, as does Shady Grove and we followed that guidance.
8
Doctor
Kate Devine
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
8
NPS
8
Age 39 - 41
3 IUI
3 IVF
3 Embryo Freezing
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Successful
The times when she [Dr. Nair] has called to give me the bad news herself have always meant a lot to me. She really does seem to care, which is nice. ... That would be my only complaint - that she talks and moves so fast through the material. That being said, you don't feel rushed. ... 3 unsuccessful IUIs. Then 1 IVF using antagonist protocol. Then microdose Lupron protocol with PGS for the 2nd.
They [Shady Grove] have appointments very early in the morning so I have managed to have 6 fertility treatments without having to reveal to my work what is going on, because I can get in and out of there without being late every day. ... There are 3 different people I've dealt with regarding payment and insurance on the exact same issue and no one seems to be communicating with one another, or really trying all that hard to fix any problems.
How was your experience with Anitha Nair at Shady Grove Fertility?
She is extremely intelligent and a wealth full of information. She does explain things in a way that makes sense, however she covers a lot of material very quickly. I'm always so glad that my husband is present when we meet in person, because we do always leave having to "compare notes" in a sense that we need to combine what each of us understood. That would be my only complaint - that she talks and moves so fast through the material. That being said, you don't feel rushed. You can ask as many questions as you want. It's just a matter of can you keep up to ask the right questions. I always take lots and lots of notes when we meet. The times when she has called to give me the bad news herself have always meant a lot to me. She really does seem to care, which is nice.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Take notes. Ask lots of questions. Don't be afraid to slow her down and ask for clarification/repetition if you need it.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Somewhere in between - the sheer numbers of patients going in and out of that clinic definitely made me feel like a number. However, Dr. Nair always made an effort to know me and my story.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
3 unsuccessful IUIs. Then 1 IVF using antagonist protocol. Then microdose Lupron protocol with PGS for the 2nd. Then microdose Lupron without PGS - could only do a fresh transfer for the 3rd. Getting ready to start a Lupron stop protocol.
Describe your experience with Shady Grove Fertility.
1. Always schedule the earliest appointment you can. They are efficient for sure, but if you have to get to work by a certain time, it can be very stressful on the days when they are not running on time. 2. Know your health insurance and DOUBLE CHECK everything that you are quoted from the financial counselors. And monitor your bills very closely. If I didn't understand what I do about health insurance, I think we would be out of a lot of money. There are 3 different people I've dealt with regarding payment and insurance on the exact same issue and no one seems to be communicating with one another, or really trying all that hard to fix any problems. I still have a credit on my account after I paid for a service that they assured me I owed - turns out I was right. But they won't let you start your treatment until you are financially "cleared" and you have paid in full. Just watch all of that very, very closely. And don't be afraid to second guess when someone else is asking for money - like the desk when you check out - the communication between parties is terrible there. I've paid I don't know how many co-pays that we unnecessary until I smartened-up and realized I could just speak up.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
They have appointments very early in the morning so I have managed to have 6 fertility treatments without having to reveal to my work what is going on, because I can get in and out of there without being late every day.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$1500 out of pocket max per year through my insurance plan. Plus cost of meds which was usually less than $500 per IVF treatment with my insurance.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Haven't encountered this situation yet.
8
Doctor
Anitha Nair
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
9
Age 35 - 38
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I always felt like she [Dr. Anitha Nair] really cared about me as an individual. She asked about my work, never rushed when I had lots of questions, was candid yet compassionate in all of her communication. And even though my transfer was scheduled while she was on vacation, she called me to check in that morning!...She was fully present during our visits. She never rushed or seemed annoyed when I had a lot of questions. She treated me like an educated, informed adult (which is more than I can say for my prior doctor).
It was easy to get an appointment [at Shady Grove Fertility], and the locations are convenient. All of the staff were competent and kind. I did have to call to remind the insurance/billing specialist about my authorizations, after not hearing from them before a procedure...My nurse the first time was very good. She sometimes didn’t get back to me as quickly as I would have liked, but overall was compassionate and answered my questions and served as a very helpful resource. The other nurses and staff who I interacted with during monitoring appointments, etc. were all wonderful.
How was your experience with Anitha Nair at Shady Grove Fertility?
I always felt like she cared about the smallest details, and that she had my best interests at heart. She was fully present during our visits. She never rushed or seemed annoyed when I had a lot of questions. She treated me like an educated, informed adult (which is more than I can say for my prior doctor).
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Have your list of questions ready, and she will answer all of them!
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I always felt like she really cared about me as an individual. She asked about my work, never rushed when I had lots of questions, was candid yet compassionate in all of her communication. And even though my transfer was scheduled while she was on vacation, she called me to check in that morning!
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
We did a pretty standard (antagonist?) IVF protocol for a fresh transfer. It was the first cycle we had tried, after 3 failed IUIs at another clinic that declined to let us try a fresh transfer. I did not take BCP because I’ve had bad reactions in the past, and Dr. Nair was supportive of me declining that component. I responded well to the protocol.
Describe your experience with your nurse at Shady Grove Fertility.
My nurse the first time was very good. She sometimes didn’t get back to me as quickly as I would have liked, but overall was compassionate and answered my questions and served as a very helpful resource. The other nurses and staff who I interacted with during monitoring appointments, etc. were all wonderful.
Describe your experience with Shady Grove Fertility.
It was easy to get an appointment, and the locations are convenient. All of the staff were competent and kind. I did have to call to remind the insurance/billing specialist about my authorizations, after not hearing from them before a procedure.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It definitely felt a little bit like a cattle call, but a well run one. I went in the morning before work and it was always packed but moved along fairly quickly.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
I had really good insurance coverage for the cycle, including meds. I had already met my out of pocket max, thanks to IUIs done earlier in the year, so my IVF cycle cost very little. I paid an office visit copay when I saw the doctor. The most expensive part was the cost for a nurse to help me at home with my injections the first few days (I was nervous!!). And also the embryo storage, which insurance did not cover.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was happy to do eSET, and Dr. Nair was fully supportive given my age and history.
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 42
1 Fertility Medications
Black or African-American
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Devine] definitely has a direct communication style but I have never felt like a number. During my appointments with her, she was always patient enough to answer my questions, and I tend to have a great deal of questions. :) She also provides advice that seems to come from a place of care and concern. I felt more “connected” with her after the first meeting. That also might have been because I was overwhelmed about the process.
I am on round one of IVF with donor sperm [at Shady Grove Fertility]. My protocol includes birth control pills and IVF “shots” to include the trigger shot. I have had to increase my Vitamin D. I also elected for PGA testing. Going straight to IVF instead of IUI made the most sense for my age (42)...[nurses are] very knowledgeable about the process and allowed for extra discussions about it. I’ve asked them both at different times to walk me through a notional timeline.
How was your experience with Kate Devine at Shady Grove Fertility?
Dr. Divine, from the beginning, has been honest and candid about my fertility options. Given that I am over 40, she shared the scary statistics without making them feel daunting. Instead, she highlighted all possible options including ones I had never considered (e.g., using donor eggs if mine are not viable). Although she has a direct communication style (think: straight, no chaser), I found her candor to be refreshing. You definitely know where you stand, both with her, and your fertility options. After every appointment, I was clear on what to do next. She has been thorough, rigorous and quick minded I implicitly trust that she will do everything possible to ensure that I have the best possible options during this journey. Given that I struggle financially and, like many, juggle other life stresses, it is a relief to have a doctor and medical team who don’t add unnecessary stress due to lack of bedside manner, incompetence, etc. Overall, I am pleased with Dr. Divine and I look forward to having her continue to guide me through this process!
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Ask as many questions as you would like. She is patient and thorough! She’s extremely knowledgeable! She will also guide you to nurses for questions they can address.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Divine definitely has a direct communication style but I have never felt like a number. During my appointments with her, she was always patient enough to answer my questions, and I tend to have a great deal of questions. :) She also provides advice that seems to come from a place of care and concern. I felt more “connected” with her after the first meeting. That also might have been because I was overwhelmed about the process.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I am on round one of IVF with donor sperm. My protocol includes birth control pills and IVF “shots” to include the trigger shot. I have had to increase my Vitamin D. I also elected for PGA testing. Going straight to IVF instead of IUI made the most sense for my age (42)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Shiela and Kelsey )
I started with Sheila and ended up with Kelsey when Sheila left SGF. Both were very knowledgeable about the process and allowed for extra discussions about it. I’ve asked them both at different times to walk me through a notional timeline. They literally walked through each step very slowly and deliberately. I felt like I was not alone when we talk through the process. They were also very reassuring. I have appreciated working with them both
Describe your experience with Shady Grove Fertility.
SGF is huge so it is ideal to have questions prepped in advance before making a phone call or laying a visit. Some appointments move very quickly. I would say that if you need to slow them down, advocate for yourself and slow the conversation down. It’s your money, your baby and your experience!
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
23,500 for the two round bundle deal. 5,000 for PGS testing, 5,076 for medication. Also approx 2,000 for donor sperm. This is all out of pocket for me unfortunately. No insurance coverage outside of the initial visits
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
No comments on this actually. She mentioned preferring single and it makes sense to me.
8
Doctor
Kate Devine
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 39
4 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. ... I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Shady Grove feels like an institution, and that carries pros and cons with it. ... Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable). ... Robin [nurse] has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
How was your experience with Kimberly Moon at Shady Grove Fertility?
I've been a patient of Dr. Moon's for about three years, and have seen her about seven times: once for an initial consultation, again for a second consultation two years later, three or four times during my monitoring for my four IUIs, and most recently for another consultation after my IUIs were not successful. Every time, she has been warm, empathetic, and helpful. I really appreciate how she writes out the details of my protocol--the protocol itself and the medical explanation behind it--on a separate sheet of paper so that I can take it home with me. While I saw her only occasionally during my monitoring, I never expected to see her every day, as my clinic is large and the nurses are very capable. When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. I have referred multiple friends to her. While I haven't yet been successful in getting pregnant, I consider this a fault of my eggs, rather than Dr. Moon--she's not a magician! I feel lucky to have a doctor who is so supportive, particularly since I'm a non-traditional patient (as a single mom by choice).
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Also , it's helpful if you look through the clinic's website before seeing her, as it has a lot of good information on it; with a bit of background, you'll be able to ask informed questions and make the most of your time with Dr. Moon.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon has been warm, friendly, and empathetic throughout my treatment, from my initial consultation through my most recent IUI. She shared her own experience with infertility very early on, and established a good rapport with me, which was important to me as a single mom by choice. When I broke down sobbing in her office, she never made me feel embarrassed or uncomfortable. I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Based on my initial testing, Dr. Moon diagnosed me with low ovarian reserve. She indicated that if cost was no object, she would recommend that I go straight to IVF. Because I have no insurance coverage for fertility treatment, cost is an object. She said I could try a few IUIs, and then decide to go to IVF, or then go to donor embryo. I appreciated that she didn't try to push one protocol over another, and left this very personal decision up to me. In terms of IUI natural versus medicated, she indicated that medicated IUIs would cost more and have a higher risk of multiples, without much of a payoff (ie, they would only raise my chance of a successful pregnancy by a few percentage points). After I did a first IUI completely unmedicated, she suggested that I use a trigger shot (Ovidrel) for my second IUI; I appreciated that she was looking at and thinking about my protocol and what would be most successful. I did three more IUIs, unmedicated except for a trigger shot, none of which were successful--but based on Dr. Moon's initial prognosis, I didn't really expect them to be. I did the IUIs because I needed to give using my own eggs a shot before I moved to donor egg or embryo. Dr. Moon understood and supported this decision. After four unsuccessful IUIs, she recommended that I move to another protocol, and I concurred.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin Peterson)
Robin has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
Describe your experience with Shady Grove Fertility.
Shady Grove feels like an institution, and that carries pros and cons with it. I call it the "Bank of America" of fertility clinics, in the sense that they dominate the local market here. That said, while I usually prefer a more intimate, personal approach, I decided to stick with them because I love my doctor and nurse, and because I think they get results (even if I haven't yet been successful). Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable).
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had insurance coverage for most of my diagnostic procedures and consultations, and for none of my actual fertility procedures. I paid $1200 for each IUI (actually, I paid $1140, as I had a 5% discount through their discount program).
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a (though I think she usually recommends single embryo transfer).
10
Doctor
Kimberly Moon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 21
1 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Native American
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
when I met Dr. Nair she showed me true kindness and compassion. She is honest, knowledgeable, and most importantly she gave me hope.... She was honest and thorough when explaining our options and let us feel in control of our treatment plan. Dr Nair worked together with us as a team and assured we were comfortable in our decision making process...Dr Nair suggested that while taking clomid if I produced too many mature eggs that cycle I should not go through with IUI
Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful...The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families
How was your experience with Anitha Nair at Shady Grove Fertility?
When Dr. Nair first introduced herself to my husband and I she approached us with a welcoming voice and a kind smile. She made us feel comfortable and patiently listened to everything we had to say. Dr Nair showed empathy and compassion when I opened up to her about our previous miscarriages. She was honest and thorough when explaining our options and let us feel in control of our treatment plan. Dr Nair worked together with us as a team and assured we were comfortable in our decision making process. Overall Dr. Nair has many strengths and as far as I have seen she has not shown any weaknesses.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
I highly recommend seeing Dr. Nair. She is everything we have been looking for in a doctor. There aren’t many like her.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
I know what it’s like to feel like a number, I was treated as such by previous doctors who refused to provide further treatment for me... but when I met Dr. Nair she showed me true kindness and compassion. She is honest, knowledgeable, and most importantly she gave me hope.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Dr Nair suggested that while taking clomid if I produced too many mature eggs that cycle I should not go through with IUI and take the chance conceiving multiples of 3 or more due to the increased risks of preterm labor and low birthweight.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Olga Mejia)
Our nurse was very organized and informative. She made sure we were satisfied and understood our treatment plan.
Describe your experience with Shady Grove Fertility.
The clinic has more strengths than weaknesses for sure. Most weaknesses are just small inconveniences such as location and parking situation. In my opinion their main weakness is that the receptionist fails to answer and return phone calls. In person she is very unfriendly. The clinical staff at Shady Grove is absolutely wonderful. They go above and beyond to satisfy patient needs. They even provide visuals to help further understand procedures. The financial counselor is thorough in explaining what is covered by insurance and what is owed. They offer a generous 25% off discount for military families, and a 5%-25% off discount for qualifying patients who make under 95k per year. Overall i’m high Satisfied.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
Initial consultation along with diagnostics was covered by Tricare. (No copay or deductible) otherwise consultation is $175. IUI costs $1,800. Clomid $100-$500. 25% off Military discount. IVF $10-$15k.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr Nair suggested transferring no more than 2 embryos.
10
Doctor
Anitha Nair
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Washington DC
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5