Shady Grove Fertility

65 doctors work here

Rated 8.7
Strongly recommend: 69%Neutral: 21%Don't recommend: 10%8.7
69% strongly recommend
474 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,940
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
65 doctors work here
8.2
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Isaac Sasson
Shady Grove Fertility
100% strongly recommend
22 Reviews
Rated 9.8
Strongly recommend: 100%9.8
Celso Silva
Shady Grove Fertility
91% strongly recommend
17 Reviews
Rated 9.6
Strongly recommend: 91%Neutral: 5%Don't recommend: 4%9.6
Jeanne O'Brien
Shady Grove Fertility
88% strongly recommend
21 Reviews
Rated 9.6
Strongly recommend: 88%Neutral: 8%Don't recommend: 4%9.6
Anitha Nair
Shady Grove Fertility
86% strongly recommend
18 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 10%Don't recommend: 3%9.5
Sunita Kulshrestha
Shady Grove Fertility
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Eric Levens
Shady Grove Fertility
86% strongly recommend
39 Reviews
Rated 9.4
Strongly recommend: 86%Neutral: 12%Don't recommend: 3%9.4
Tarita Pakrashi
Shady Grove Fertility
80% strongly recommend
14 Reviews
Rated 9.4
Strongly recommend: 80%Neutral: 20%9.4
Anate Aelion Brauer
Shady Grove Fertility
91% strongly recommend
9 Reviews
Rated 9.3
Strongly recommend: 91%Don't recommend: 9%9.3
Anish Shah
Shady Grove Fertility
84% strongly recommend
21 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 16%9.3
Nicole Banks
Shady Grove Fertility
63% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 63%Neutral: 37%9.3
Brianna Schumacher
Shady Grove Fertility
67% strongly recommend
5 Reviews
Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
Tara Budinetz
Shady Grove Fertility
80% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 80%Neutral: 20%9.2
Patricia McShane
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 9
Strongly recommend: 100%9
Ricardo Yazigi
Shady Grove Fertility
68% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 68%Neutral: 25%Don't recommend: 7%9
Joseph Doyle
Shady Grove Fertility
68% strongly recommend
18 Reviews
Rated 9
Strongly recommend: 68%Neutral: 32%9
Geof Tidey
Shady Grove Fertility
64% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 64%Neutral: 27%Don't recommend: 9%9
Gilbert Mottla
Shady Grove Fertility
57% strongly recommend
17 Reviews
Rated 8.9
Strongly recommend: 57%Neutral: 43%8.9
Frank Chang
Shady Grove Fertility
62% strongly recommend
16 Reviews
Rated 8.9
Strongly recommend: 62%Neutral: 33%Don't recommend: 6%8.9
Andrea Reh
Shady Grove Fertility
75% strongly recommend
14 Reviews
Rated 8.9
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.9
Shayne Plosker
Shady Grove Fertility
74% strongly recommend
16 Reviews
Rated 8.8
Strongly recommend: 74%Neutral: 8%Don't recommend: 19%8.8
Cigdem (Cori) Tanrikut
Shady Grove Fertility
40% strongly recommend
2 Reviews
Rated 8.8
Strongly recommend: 40%Neutral: 60%8.8
Erika Johnston-MacAnanny
Shady Grove Fertility
71% strongly recommend
14 Reviews
Rated 8.8
Strongly recommend: 71%Neutral: 25%Don't recommend: 4%8.8
Shruti Malik
Shady Grove Fertility
62% strongly recommend
7 Reviews
Rated 8.8
Strongly recommend: 62%Neutral: 30%Don't recommend: 8%8.8
Jason Bromer
Shady Grove Fertility
66% strongly recommend
47 Reviews
Rated 8.7
Strongly recommend: 66%Neutral: 27%Don't recommend: 7%8.7
David Saffan
Shady Grove Fertility
47% strongly recommend
13 Reviews
Rated 8.6
Strongly recommend: 47%Neutral: 47%Don't recommend: 6%8.6
Joseph Osheroff
Shady Grove Fertility
63% strongly recommend
7 Reviews
Rated 8.5
Strongly recommend: 63%Neutral: 37%8.5
Lauren Roth
Shady Grove Fertility
56% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 56%Neutral: 44%8.5
Michael Levy
Shady Grove Fertility
70% strongly recommend
10 Reviews
Rated 8.5
Strongly recommend: 70%Neutral: 13%Don't recommend: 17%8.5
Ryan Martin
Shady Grove Fertility
65% strongly recommend
11 Reviews
Rated 8.4
Strongly recommend: 65%Don't recommend: 35%8.4
Kate Devine
Shady Grove Fertility
42% strongly recommend
8 Reviews
Rated 8.4
Strongly recommend: 42%Neutral: 52%Don't recommend: 6%8.4
Anthony Imudia
Shady Grove Fertility
77% strongly recommend
11 Reviews
Rated 8.2
Strongly recommend: 77%Don't recommend: 23%8.2
Melissa Esposito
Shady Grove Fertility
68% strongly recommend
12 Reviews
Rated 8.2
Strongly recommend: 68%Neutral: 19%Don't recommend: 13%8.2
Rebecca Chason
Shady Grove Fertility
75% strongly recommend
4 Reviews
Rated 8.1
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%8.1
Tomer Singer
Shady Grove Fertility
63% strongly recommend
12 Reviews
Rated 8.1
Strongly recommend: 63%Neutral: 15%Don't recommend: 23%8.1
Caleb Kallen
Shady Grove Fertility of Philadelphia
70% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 70%Neutral: 2%Don't recommend: 29%8.1
Alex Polotsky
Shady Grove Fertility
56% strongly recommend
19 Reviews
Rated 8
Strongly recommend: 56%Neutral: 28%Don't recommend: 16%8
Eric Widra
Shady Grove Fertility
36% strongly recommend
25 Reviews
Rated 7.7
Strongly recommend: 36%Neutral: 52%Don't recommend: 12%7.7
Barbara Osborn
Shady Grove Fertility
19% strongly recommend
11 Reviews
Rated 7.5
Strongly recommend: 19%Neutral: 36%Don't recommend: 45%7.5
Brad Swelstad
Shady Grove Fertility
55% strongly recommend
18 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 17%Don't recommend: 27%7.5
Shona Murray
Shady Grove Fertility
53% strongly recommend
25 Reviews
Rated 7.3
Strongly recommend: 53%Neutral: 13%Don't recommend: 34%7.3
Michael Edelstein
Shady Grove Fertility
38% strongly recommend
11 Reviews
Rated 7.3
Strongly recommend: 38%Neutral: 30%Don't recommend: 33%7.3
Paulette Browne
Shady Grove Fertility
29% strongly recommend
5 Reviews
Rated 7.3
Strongly recommend: 29%Neutral: 57%Don't recommend: 14%7.3
Howard McClamrock
Shady Grove Fertility
44% strongly recommend
7 Reviews
Rated 7.2
Strongly recommend: 44%Neutral: 25%Don't recommend: 31%7.2
Kimberly Moon
Shady Grove Fertility
30% strongly recommend
15 Reviews
Rated 7
Strongly recommend: 30%Neutral: 34%Don't recommend: 36%7
Jeffrey McKeeby
Shady Grove Fertility
32% strongly recommend
13 Reviews
Rated 7
Strongly recommend: 32%Neutral: 23%Don't recommend: 45%7
Simon Kipersztok (retired)
Shady Grove Fertility
40% strongly recommend
5 Reviews
Rated 7
Strongly recommend: 40%Neutral: 40%Don't recommend: 20%7
Rachana Garde
Shady Grove Fertility
51% strongly recommend
10 Reviews
Rated 6.9
Strongly recommend: 51%Neutral: 17%Don't recommend: 32%6.9
Naveed Khan
Shady Grove Fertility
49% strongly recommend
8 Reviews
Rated 6.9
Strongly recommend: 49%Neutral: 27%Don't recommend: 24%6.9
Stephanie Beall
Shady Grove Fertility
50% strongly recommend
9 Reviews
Rated 6.7
Strongly recommend: 50%Neutral: 27%Don't recommend: 23%6.7
Eugene Katz (retired)
Shady Grove Fertility
27% strongly recommend
9 Reviews
Rated 6.5
Strongly recommend: 27%Neutral: 50%Don't recommend: 23%6.5
Arthur Sagoskin
Shady Grove Fertility
23% strongly recommend
9 Reviews
Rated 6.3
Strongly recommend: 23%Neutral: 37%Don't recommend: 40%6.3
Lorna Timmreck
Shady Grove Fertility
23% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 23%Neutral: 39%Don't recommend: 39%6
Paul Shin
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 5
Strongly recommend: 50%Don't recommend: 50%5
Nancy Durso
Shady Grove Fertility
22% strongly recommend
9 Reviews
Rated 4.6
Strongly recommend: 22%Neutral: 7%Don't recommend: 71%4.6
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Selma Amrane
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Robert Setton
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Cassandra Roeca
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Nanette Santoro
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Rachel Sprague
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jessica Kanter
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Show 61 more

This clinic has 37 offices

Allentown
5018 Medical Center Circle, Suite 210
Allentown, PA 18106
484-640-5367
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Brandon
515 South Kings Ave
Brandon, FL 33511
813-513-6794
Brooklyn
41 Flatbush Ave
Brooklyn, NY 11217
929.419.5123
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Colorado Springs - Shady Grove
4125 Briargate Parkway, Suite 350
Colorado Springs, CO 80920
719-314-3333
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Denver
8200 E. BELLEVIEW AVENUE, SUITE 615-E
Greenwood Village, CO 80111
720-704-8221
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Henrico
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Manhattan
110 E 60th St
New York, NY 10022
212-203-4826
Marietta
61 Whitcher St
Marietta, GA 30060
678-540-1098
Norfolk
601 Colley Avenue
Norfolk, VA 23507
757-937-7955
Richmond
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Silver Spring
804 Pershing Dr
Silver Spring, MD 20910
877-975-5529
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Tampa Westshore
5016 West Cypress Street
Tampa, FL 33607
813-321-0146
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Wesley Chapel
2590 Healing Way
Wesley Chapel, FL 33544
813-616-1442
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Wexford
6400 Brooktree Ct
Wexford, PA 15090
412.785.1057
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 35 more

468 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 29 - 30
1 IVF
Tubal Blockage
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kallen] put me on the antagonist protocol. Started me off on a very low dose of gonal and menopur as he expected my ovaries to react well. They weren't initially responding the way he expected them to so he monitored me very closely and adjusted my doses as needed. I stimmed for about 13 days and ended up with 18 retrieved, 17 mature, 12 fertilized and 9 embryos. He was very confident that even though my ovaries didn't respond the way we initially thought the were going to we would still end up with good embryos (which we did!) I'm very happy I trusted him as we were very happy with the results.
Everyone at the chesterbrook location [Shady Grove Fertility] was great! From the staff to the nurses. They're compassionate, caring, friendly and never once rude. I will recommend this clinic to everyone. They were always answering my questions, always willing to help...Dr. Kallen was great. He always made me feel like I was more than just a number. From phone calls to emails I always felt like I was receiving excellent care...
How was your experience with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen is a very smart man. He knew from the very beginning what my problem conceiving was. He put me on the perfect protocol and even though I wasn't very sure at first I trusted him and sure enough everything turned out exactly as he expected it to. I felt confident I was under the right care from the very beginning. He is an excellent doctor!
What's one piece of advice would you give a prospective patient of Caleb Kallen at Shady Grove Fertility?
Trust him, he knows what he's doing.
During treatment, were you treated like a number or a human with Caleb Kallen at Shady Grove Fertility?
Dr. Kallen was great. He always made me feel like I was more than just a number. From phone calls to emails I always felt like I was receiving excellent care.
Describe the protocols Caleb Kallen used in your cycles at Shady Grove Fertility and their degree of success.
He put me on the antagonist protocol. Started me off on a very low dose of gonal and menopur as he expected my ovaries to react well. They weren't initially responding the way he expected them to so he monitored me very closely and adjusted my doses as needed. I stimmed for about 13 days and ended up with 18 retrieved, 17 mature, 12 fertilized and 9 embryos. He was very confident that even though my ovaries didn't respond the way we initially thought the were going to we would still end up with good embryos (which we did!) I'm very happy I trusted him as we were very happy with the results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Laura )
Laura was awesome!!
Describe your experience with Shady Grove Fertility.
Everyone at the chesterbrook location was great! From the staff to the nurses. They're compassionate, caring, friendly and never once rude. I will recommend this clinic to everyone. They were always answering my questions, always willing to help.
Describe the costs associated with your care under Caleb Kallen at Shady Grove Fertility.
insurance coverage
Describe Caleb Kallen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
His stance on single embryo transfers vs multiple embryo transfers is very clear and understandable. One healthy baby is the goal! If single transfers aren't working then he isn't opposed to transferring more than one.
10
Doctor
Caleb Kallen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, 13 Eggs Frozen
10
10
Age 29
1 Egg Freezing
Endometriosis
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs...For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands....
A big strength is the empathy that is constantly shown at SGF [Shady Grove Fertility]. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing...My nurse was Grace and she was awesome...She gave me her personal line and was always one phone call away from answering any question that I needed.
How was your experience with Tomer Singer at Shady Grove Fertility?
For as many patients that Dr. Singer had, I felt like I was the only one. He was available as needed and was always there to help guide me throughout the entire journey. He was very involved in the process and wanted to make sure I felt like I was in good hands.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility?
No other clinic to go to!
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility?
Dr. Singer gave me one-on-one attention that I have never received from another doctor in my life. As someone who suffers from severe endometriosis, I knew I had to freeze my eggs. I hate the thought of needles, feeling bloated, having a procedure etc. so it took me awhile to finally have the courage to educate myself. Dr. Singer, my nurse and the SGF team really made me feel empowered to go on the journey. Not to mention, they were very empathetic, which was critical for me. I finally felt like "I can do this" and that is all due to the SGF staff and Dr. Singer. Highly recommend for anyone considering.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility and their degree of success.
My journey started with an in person visit for bloodwork to understand my AMH levels and a sonogram. Based on those results, Dr. Singer was able to formulate the right plan for me, including medication. I started off with two injections and a pill and then introduced a third during day 4/5. I then triggered on day 7/8. I went into the office frequently and Dr. Singer adjusted my medication intake as needed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Grace )
My nurse was Grace and she was awesome. I almost felt like we became friends by the end of the journey that is how often I would call her. She gave me her personal line and was always one phone call away from answering any question that I needed. She was great.
Describe your experience with Shady Grove Fertility.
A big strength is the empathy that is constantly shown at SGF. Everyone walks around with a smile and truly has the patient's best interest at heart. All of the doctors and staff there are educated and know exactly what they are doing.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring was super easy - I always expect to wait around at doctors office and I typically get super impatient. I was a little worried about this going into the process knowing how frequently I would need to go into the office for monitoring. SGF never made me wait. I was always in and out and it was very easy. Again, made the process that much more enjoyable (without it actually being enjoyable, haha)
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility.
I believe it was around 7K for the procedure and then additional funds for the medicine and anesthesia.
10
Doctor
Tomer Singer
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Manhattan
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 38 - 39
3 IUI
Unexplained
European
Income $500K+
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh is friendly and to the point. She does not dilly dally. She provided optimism in my fertility journey...I underwent 3 cycles of IUI. First with clomid, the following 2 cycles were w/ letrozole. I also used vaginal progesterone and estrogen. The 1st 2 cycles failed. Then prior to initiating a 3rd cycle, my thyroid studies were abnormal so I was referred to an endocrinologist and started on levothyroxine. My 3rd IUI was successful...
For me, the hours of operation [at Shady Grove Fertility] are important. I was able to undergo fertility treatments without missing any days of work. The flexible hours and minimal/or no wait times are huge bonuses to a successful medical practice...The nursing staff was excellent, communicated well and in a timely manor. The nurses are definitely the glue that keeps this practice running as efficiently as it does...$1800 for each IUI cycle and everything done within that cycle (ultrasounds, blood work).
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr. Reh is friendly and to the point. She does not dilly dally. She provided optimism in my fertility journey. I trusted her in my care. I had also heard excellent things about her from other patients/my personal friends.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
She will do whatever it takes to get you pregnant and I would trust her advice even if you think it will never happen.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
I felt like the staff cared about me and communicated regularly. I did not feel like a number.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
I underwent 3 cycles of IUI. First with clomid, the following 2 cycles were w/ letrozole. I also used vaginal progesterone and estrogen. The 1st 2 cycles failed. Then prior to initiating a 3rd cycle, my thyroid studies were abnormal so I was referred to an endocrinologist and started on levothyroxine. My 3rd IUI was successful. I am now 8 weeks pregnant and hopeful this will be a successful pregnancy.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lana)
The nursing staff was excellent, communicated well and in a timely manor. The nurses are definitely the glue that keeps this practice running as efficiently as it does.
Describe your experience with Shady Grove Fertility.
For me, the hours of operation are important. I was able to undergo fertility treatments without missing any days of work. The flexible hours and minimal/or no wait times are huge bonuses to a successful medical practice.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
$1800 for each IUI cycle and everything done within that cycle (ultrasounds, blood work). I had to pay out of pocket for medications/whatever my insurance didn't cover. Seemed like reasonable pricing.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 39 - 40
3 IUI
4 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Brauer was a caring and warm provider. I always felt like she was invested in what we were doing and in my results. She always took the time to answer my questions and clarify any confusion. She provided positive support while not giving unrealistic expectations...she adjusted my protocol from cycle to cycle, and even within a cycle if it seemed necessary....
I went to a nearby and highly qualified clinic before coming to Shady Grove. I truly felt like just a number at the other clinic. I suppose it doesn't really matter if they get the job done, but SGF got the job done while treating me like a human with feelings...Debs (Deborah) was always supportive and available for questions if needed. I felt that she cared about my results. I felt incredibly confident in her expertise and level of care
How was your experience with Anate Aelion Brauer at Shady Grove Fertility?
Again, Dr. Brauer was a caring and warm provider. I always felt like she was invested in what we were doing and in my results. She always took the time to answer my questions and clarify any confusion. She provided positive support while not giving unrealistic expectations.
During treatment, were you treated like a number or a human with Anate Aelion Brauer at Shady Grove Fertility?
Dr. Brauer was incredibly warm and caring during my care. She seemed genuinely disappointed when there was bad news, and very excited when she called to tell me that my embryo had implanted. I loved working with her.
Describe the protocols Anate Aelion Brauer used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember these details. I do know that she adjusted my protocol from cycle to cycle, and even within a cycle if it seemed necessary.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Deborah Lurie)
Debs (Deborah) was always supportive and available for questions if needed. I felt that she cared about my results. I felt incredibly confident in her expertise and level of care. The other nurses I dealt with (Lily, Sara, Victoria(?)) were all wonderful as well.
Describe your experience with Shady Grove Fertility.
I went to a nearby and highly qualified clinic before coming to Shady Grove. I truly felt like just a number at the other clinic. I suppose it doesn't really matter if they get the job done, but SGF got the job done while treating me like a human with feelings.
Describe the costs associated with your care under Anate Aelion Brauer at Shady Grove Fertility.
For four egg retrievals and one embryo transfer, we paid about $60,000. I believe $20,000 of this was for medication. It should be noted that this was with insurance coverage for the first two cycles, and one cycle where I spent significantly less than otherwise on medication because I had access to leftover medication from someone else.
Describe Anate Aelion Brauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
This wasn't something we discussed. I had two viable embryos after 4 retrievals, and wouldn't have wanted to implant both even if she'd supported it. I do know that I'm already a high risk pregnancy so I don't expect that any doctor would have supported that choice.
10
Doctor
Anate Aelion Brauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Manhattan
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 37 - 38
2 IUI
4 IVF
1 Egg Freezing
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Reh took the time to call us when we didn't have an appointment and discuss our questions at no additional charge...Dr. Reh recommended an ERA prior to transfer...That ERA showed that we needed 11 hours less progesterone and we made that adjustment for the frozen embryo transfer...she is busy and she may not see you personally at each appointment. That does not mean that she isn't checking your records and communicating with the staff....
Lana was our nurse [at Shady Grove Fertility] and we could not possibly say enough wonderful things about her. I received portal messages consistently within hours of messaging. She would call if she thought my question was better answered by talking - even if no actual information needed to be imparted, just reassurance...Financial counselors are assigned to specific physicians, so when selecting a doctor at Shady Grove, you should also ask about their nursing and financial staff because those are the people that will affect your experience 80% of the time.
How was your experience with Andrea Reh at Shady Grove Fertility?
We did not see Dr. Reh personally many times. I met her in person twice - once for a saline sonogram and once for our final ultrasound. However, we had a virtual consult and several phone calls to discuss our options and treatment plan. I know some might have a problem with not seeing their doctor personally for every appointment, but I never felt like there was any lost information or miscommunication. Her treatment plan as described was being carried out every time.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Be able to discuss your history in detail during the consult. She had not reviewed my records in detail, but once I explained our background in about 10 minutes of our 60 minute consult, she was able to talk to us about our previous cycles. Just understand that she is busy and she may not see you personally at each appointment. That does not mean that she isn't checking your records and communicating with the staff.
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh took the time to call us when we didn't have an appointment and discuss our questions at no additional charge. Although we had additional embryos for use at another location (which we couldn't access due to COVID), she said she was going to treat us like we only had one. She recommended an ERA - something our previous clinic didn't advise, but we were interested in.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
We came to Dr. Reh's office following treatment at 2 other clinics. We left the first clinic due to a move and the second clinic shut down because of a lab accident. We had one Day 6 tested embryo available to us to use for a frozen transfer. Dr. Reh recommended an ERA prior to transfer, which our previous clinic did not support until at least two failed transfers. That ERA showed that we needed 11 hours less progesterone and we made that adjustment for the frozen embryo transfer. I obviously do not know what would have happened had we not done that ERA, but our first transfer was successful and we are currently pregnant with identical twins. We are certainly very satisfied with the outcome.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lana Truong)
Lana was our nurse and we could not possibly say enough wonderful things about her. I received portal messages consistently within hours of messaging. She would call if she thought my question was better answered by talking - even if no actual information needed to be imparted, just reassurance. She always remembered how we prefer communication depending on the day. The most important thing she did was adjust our Frozen Embryo Transfer on the fly. We had a thyroid test come back too high, and I was uncomfortable with proceeding with transfer assuming that a medication adjustment would make it alright to transfer in time. She changed everything within 15 minutes of our baseline appointment and set up a new transfer in 20 minutes with minimal delay to our transfer and no cancellation or change charges to us. Our experience with Lana is the biggest reason that we continue to recommend Shady Grove to friends seeking fertility care.
Describe your experience with Shady Grove Fertility.
Our financial coordinator Melissa was also a critical part of our positive experience at Shady Grove. Melissa actually worked with our insurance company directly and ensured that we did not pay one cent outside the global fee for the transfer - and we have a very frustrating insurance provider. We never waited more than a few hours for a response and she often replied to me after business hours. Shady Grove has multiple clinics across the country. I would say that a weakness is that you can never guarantee you will have your personal reproductive endocrinologist at any given appointment, including egg retrievals or transfers if that matters to you. That means that you really have to be comfortable seeing many different people. While we didn't experience this personally, there are too many people who struggle with their financial counselors and it seems like systemic failing in their system overall. Financial counselors are assigned to specific physicians, so when selecting a doctor at Shady Grove, you should also ask about their nursing and financial staff because those are the people that will affect your experience 80% of the time.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
We paid for the Global Frozen Embryo Transfer Fee with the Military Discount. It was $3910 and insurance covered all medications. That was the only thing we paid. Our financial counselor let us know that Shady Grove was raising their prices in a few days and advised us to pay early, which saved us several hundred dollars.
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We did not have multiple embryos to transfer, so this was not an option for us.
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 40 - 41
3 IVF
3 Egg Freezing
Embryo Freezing
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
3 cycles with different protocols [with Dr. Reh]. The last one was able to produce successful PGS tested embryos...Many of my appts were with her rather than another team member. She treated my case as unique and answered questions thoroughly...She took my requests and ideas into consideration and I felt I could collaborate on my treatment...genuinely cared about my treatment and outcome.
She [nurse at Shady Grove Fertility] was so invested that I felt like we were going through this journey together. She was knowledgeable, communicative, personable...SGF Arlington is full of friendly staff from the front desk to the phlebotomists to the nurses and providers. SGF Fairfax is convenient but too big to feel like family. They also seemed to have higher turnover because I rarely saw the same staff members and they seemed less personal. I appreciated the convenience and weekend appts at fairfax though.
How was your experience with Andrea Reh at Shady Grove Fertility?
Dr Reh is genuine, approachable and knowledgeable. I highly recommend her. She saw me for most of my appts and gave me clear expectations of the plan for treatment. She took my requests and ideas into consideration and I felt I could collaborate on my treatment.
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Start sooner than later with IVF and go with Dr Rey because she knows her stuff!
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr Rey genuinely cared about my treatment and outcome. Many of my appts were with her rather than another team member. She treated my case as unique and answered questions thoroughly.
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
3 cycles with different protocols. The last one was able to produce successful PGS tested embryos
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ashley Westin)
I LOVED Ashley. She was so invested that I felt like we were going through this journey together. She was knowledgeable, communicative, personable and went above and beyond to meet my needs every single time!
Describe your experience with Shady Grove Fertility.
SGF Arlington is full of friendly staff from the front desk to the phlebotomists to the nurses and providers. SGF Fairfax is convenient but too big to feel like family. They also seemed to have higher turnover because I rarely saw the same staff members and they seemed less personal. I appreciated the convenience and weekend appts at fairfax though.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Treatment was costly as it is for most infertility treatment but it was worth it and the clinic was professional with smooth communication through the portal.
10
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
9
Age 33 - 34
2 IUI
1 IVF
Unexplained
Other
European
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Doyle is smart, well informed, kind, and shares plenty of information. He was with us from step one, always encouraging us that we'd have great chances at a pregnancy. Even when we encountered setbacks, he explained them well and helped us chart next steps...We tried two IUIs, one with clomid and one with letrazole. I had a bad reaction to the clomid, so Dr. Doyle changed it up after our first failed procedure. We also found other issues along the way, and did two polyp removal surgeries. While initially we weren't certain if IVF would be necessary, as we continued to find polyps, Dr Doyle supported our plan of moving to IVF after just two cycles of IUI, and we got pregnant on that first transfer (plus we have many PGS tested embryos ready to go if we want to give this baby a sibling).
The nursing staff [at Shady Grove Fertility] was fine. All messages were answered in a timely manner, though sometimes questions needed to be asked more than once. I did feel like they were rooting us along, but maybe that they were overworked...We didn't always know how we'd get (negative) results, and sometimes got them via phone vs via portal message. It wasn't a big deal, but would be helpful to know what to expect...We didn't find billing to be incredibly transparent but that wasn't a huge issue for us.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr Doyle is smart, well informed, kind, and shares plenty of information. He was with us from step one, always encouraging us that we'd have great chances at a pregnancy. Even when we encountered setbacks, he explained them well and helped us chart next steps. I can't be more grateful that we got Dr Doyle as a doctor, and genuinely believe our success was thanks to him.
What's one piece of advice would you give a prospective patient of Joseph Doyle at Shady Grove Fertility?
Know that he will be there with you through the ups and downs, and don't be afraid to share with him if things outside of your treatment are impacting how you're feeling or how anxious you are. He wants to know, and will treat you and your partner with compassion.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Dr Doyle was fantastic. Even at a large practice, he managed to attend every single one of my procedures, and even called me to check in when I'd had more pain than anticipated. He knew me by name, and would warmly greet me any time he saw me (even if I was just seeing a nurse that day). He nearly cried when we got our positive result, and can't wait to meet our baby.
Describe the protocols Joseph Doyle used in your cycles at Shady Grove Fertility and their degree of success.
We tried two IUIs, one with clomid and one with letrazole. I had a bad reaction to the clomid, so Dr. Doyle changed it up after our first failed procedure. We also found other issues along the way, and did two polyp removal surgeries. While initially we weren't certain if IVF would be necessary, as we continued to find polyps, Dr Doyle supported our plan of moving to IVF after just two cycles of IUI, and we got pregnant on that first transfer (plus we have many PGS tested embryos ready to go if we want to give this baby a sibling).
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Concetta)
The nursing staff was fine. All messages were answered in a timely manner, though sometimes questions needed to be asked more than once. I did feel like they were rooting us along, but maybe that they were overworked.
Describe your experience with Shady Grove Fertility.
We had a great experience with Shady Grove Fertility. We found that being a large practice meant it was easy to get appointments, schedule necessary surgeries, and get questions answered 24/7. We do feel like we lucked out on Dr Doyle, since we had such a great personal relationship with him, but don't doubt we would have gotten good care with another provider.
Describe the costs associated with your care under Joseph Doyle at Shady Grove Fertility.
We're still waiting to see - we had some insurance coverage but some things were out of pocket, so we need to figure out our final bill. We didn't find billing to be incredibly transparent but that wasn't a huge issue for us.
Describe Joseph Doyle's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Our doctor was quite clear that with our ages and lack of issues, a single transfer was the only good option, and we agreed with him on that assessment.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
We didn't always know how we'd get (negative) results, and sometimes got them via phone vs via portal message. It wasn't a big deal, but would be helpful to know what to expect.
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
10
10
Age 34 - 36
4 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Browne has always been the best choice for a fertility doctor for me and my husband. She truly is knowledgeable, kind and trustworthy. She is science and compassion rolled into one. I would definitely recommend her to anyone seeking fertility treatment. ... Dr. Browne is understanding and takes time with her patients. ... After initial testing I was diagnosed with unexplained infertility and given the go ahead to keep trying naturally for another 3-6 months.
Everyone is kind that I have interacted with from the front desk to phlebotomists. The ultra sound technicians are kind and upbeat as well. The entire staff at any Shady Grove office I’ve been to has been professional and knowledgeable. They will always say good luck as you leave and even though it’s a small gesture it makes you feel like they are truly rooting for you.
How was your experience with Paulette Browne at Shady Grove Fertility?
Dr. Browne has always been the best choice for a fertility doctor for me and my husband. She truly is knowledgeable, kind and trustworthy. She is science and compassion rolled into one. I would definitely recommend her to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Paulette Browne at Shady Grove Fertility?
Be open about your feelings and hesitations. Ask a lot of questions because she is willing to answer them.
During treatment, were you treated like a number or a human with Paulette Browne at Shady Grove Fertility?
Dr. Browne is understanding and takes time with her patients. Anytime I’ve had to talk with her or her nurse I have never felt pressured or rushed. She explains things and let’s patients talk about concerns, research they have read about and answer any and all questions you might have.
Describe the protocols Paulette Browne used in your cycles at Shady Grove Fertility and their degree of success.
After trying for 6 months my husband and I got a recommendation from our primary care doctor for Shady Grove. Having no idea what to expect when we called we were asked if we had a preference for which doctor we wanted and we did not. I feel we truly lucked out on getting Dr. Browne. After initial testing I was diagnosed with unexplained infertility and given the go ahead to keep trying naturally for another 3-6 months. After one very early miscarriage we started on Clomid through my regular OBGYN and without any monitoring. We did this for a few months and nothing happened. Once off of Clomid we contacted Dr. Browne to try IUIs. Right before we were set to start I had a chemical pregnancy confirmed. The next month we started IUIs and Dr. Browne was nothing but helpful throughout the process. I saw her for every monitoring appointment with the nurse. We tried four rounds of IUIs with two different doses of clomid, a round with Letrozole and then a round with both Clomid and Gonal (injectables). Only once with the higher dose Clomid did we get two follicles to respond. At this point we went for more testing showing my AMH and FSH levels were showing signs of diminished ovarian reserve and poor egg quality. Which was what they thought was resulting it early pregnancy losses. After the last IUI cycle we decided we needed a break and took a couple months off. Two months later we ended up pregnant again only to have another early loss. With no insurance coverage for IVF we stopped all fertility treatments for a little over a year. Then just a few months ago decided (with the help of family) to begin IVF using the multicycle discount (I no longer qualified for shared risk due to my levels). I went on birth control for two weeks and then I started on Menopur 150 IUs and Gonal 300 IUs. After three days of that dose they upped my gonal to 450 IUs. I did this dosing for 12 days (added in Cetrotide at day 11). However, due to my response to meds, my levels showing I ovulated and the current COVID 19 crisis my cycle was cancelled after 12 days of stims. Doctor Browne called me personally to apologize and explained everything to me. Then within the hour her nurse also called to check on me to see if I had any follow up questions. They also told me that they had some medication donations as well as different protocol for whenever the next cycle begins. (Switching from antagonist protocol to a flair protocol). They are hopeful that with my AMH and FSH levels this will result in me being able to actual make it to the retrieval stage. At this point it’s just a waiting to game for my period to start again so I can begin my next cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patrice Smith)
I love Patrice! Warm, kind, funny, understanding and most importantly patient. She takes her time with patients and is just one of the most calming people I know.
Describe your experience with Shady Grove Fertility.
Shady Grove is the best. Everyone is kind that I have interacted with from the front desk to phlebotomists. The ultra sound technicians are kind and upbeat as well. The entire staff at any Shady Grove office I’ve been to has been professional and knowledgeable. They will always say good luck as you leave and even though it’s a small gesture it makes you feel like they are truly rooting for you.
Describe the costs associated with your care under Paulette Browne at Shady Grove Fertility.
$18,500 for two round of IVF which included all monitoring appts, two retrievals but unlimited transfers. Medication was separate cost.
Describe Paulette Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA
10
Doctor
Paulette Browne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 34 - 35
4 IUI
PCOS
Unexplained
European
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Celso Silva called after every cycle (successful or failed)...He explains things in great detail and is careful to separate clinic reasoning from emotional reasoning...He is even keeled, even in times of great distress (like finding out my miscarriage was molar...Given the PCOS diagnosis, we opted to start a cycle late, rather than possibly wait 40 days to start another...We did 5mg Letrozole on CD5-10, the follicles were maturing, but slowly, and my body surged before we were ready to trigger.
All of the nurses of [Shady Grove Fertility-Tampa Westshore] here are amazing...They are consistently available to answer questions. They are warm, kind and knowledgeable...called me that day as well, and she and the other nurse did an excellent job coordinating my D&C and after care...Cash IUIs typically run about $3000. We do not know what we paid for the D&C...They have the benefit of sharing best practices across their 20+ offices and have developed tools that assess the likelihood of a successful pregnancy
How was your experience with Celso Silva at Shady Grove Fertility?
Dr. Silva is an incredible doctor and was a breath of fresh air after leaving our last clinic. He explains things in great detail and is careful to separate clinic reasoning from emotional reasoning. He is even keeled, even in times of great distress (like finding out my miscarriage was molar and I may have cancer). He knows each patient and treats them like a person.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Don't be afraid to ask questions! He never takes offense and is very good at breaking down the science.
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
Silva called after every cycle (successful or failed). When we lost the baby, he met with us personally (he did not do the US where we couldn't find a heartbeat). When we found out the pregnancy was molar, he made the phone call to me, rather than a nurse.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
IUI #1 was kind of a joke and Silva refuses to recognize it as a real cycle. We were referred to SGF after our previous clinic, USF, abruptly closed. We had our consult on CD5. Given the PCOS diagnosis, we opted to start a cycle late, rather than possibly wait 40 days to start another. We did 5mg Letrozole on CD5-10, the follicles were maturing, but slowly, and my body surged before we were ready to trigger. The cycle failed. IUI #2 we started 7.5mg of letrozole on CD3-8. Monitoring went well, we had a 23mm dominant follicle and a second at around 17. This IUI was successful, but we lost the heartbeat in the 9th week. It appears that we had a tripoloid, and post D&C, the pathology report revealed a molar pregnancy.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Emily Kerr)
All of the nurses here are amazing. When we lost the baby, our primary RN (Courtney) came to find us an express her condolences. Emily called me that day as well, and she and the other nurse Beth did an excellent job coordinating my D&C and after care. They are consistently available to answer questions. They are warm, kind and knowledgeable
Describe your experience with Shady Grove Fertility.
SGF has a better "feel" than most clinics. It's clean, bright, and everyone is clearly on one team. They have the benefit of sharing best practices across their 20+ offices and have developed tools that assess the likelihood of a successful pregnancy. Our experience with them has been great.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
Cash IUIs typically run about $3000. We do not know what we paid for the D&C
10
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
8
9
Age 37 - 38
2 IVF
Donor Eggs
Other
European
Income $200K - $499K
Consultant
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Khan is a straight shooter and that’s what I wanted. For me, being human is being realistic and well informed. Dr Khan is both. I don’t need to be best friends with my RE - I want a baby and to move on with my life. ... Dr Khan is on top of the latest science and was very hands on as we selected our egg donor. I felt I could ask about my protocol and he would get back to me with his rationale in making certain decisions. I felt the coordination level between SGF offices was high. I never had any issues or confusion. Dr Khan is detail oriented and will be realistic about your prognosis.
I had zero issues - everything had been straight forward so far. From the finance team to my primary clinic to the clinic I went to for transfer — no issues. I was able to speak the embryologist on transfer day and see a photo of our embryo which I appreciated. ... I felt the coordination level between SGF offices was high. ... [nurses] Completely on the ball in every aspect. Always returned munch calls, helpful and educated.
How was your experience with Naveed Khan at Shady Grove Fertility?
Dr Khan is on top of the latest science and was very hands on as we selected our egg donor. I felt I could ask about my protocol and he would get back to me with his rationale in making certain decisions. I felt the coordination level between SGF offices was high. I never had any issues or confusion. Dr Khan is detail oriented and will be realistic about your prognosis.
What's one piece of advice would you give a prospective patient of Naveed Khan at Shady Grove Fertility?
Dr Khan is willing to spend time answering your questions and talking to you about different options. Be prepared with your thoughts and it will be a productive conversation.
During treatment, were you treated like a number or a human with Naveed Khan at Shady Grove Fertility?
Dr Khan is a straight shooter and that’s what I wanted. For me, being human is being realistic and well informed. Dr Khan is both. I don’t need to be best friends with my RE - I want a baby and to move on with my life.
Describe the protocols Naveed Khan used in your cycles at Shady Grove Fertility and their degree of success.
I am doing the shared risk egg donor program — we did 1:2 and anonymously shared the egg haul with another receipt(s). We got 12 mature eggs, 10 of which became blasts, 6 of which tested PGS normal. This is an incredible result so far. We got one blast in two retrievals with my own eggs. I am currently pregnant from our first transfer - although it is early.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Christine )
Completely on the ball in every aspect. Always returned munch calls, helpful and educated.
Describe your experience with Shady Grove Fertility.
I had zero issues - everything had been straight forward so far. From the finance team to my primary clinic to the clinic I went to for transfer — no issues. I was able to speak the embryologist on transfer day and see a photo of our embryo which I appreciated.
Describe the costs associated with your care under Naveed Khan at Shady Grove Fertility.
We paid around $50k for all inclusive 1:2 shared risk program and PGS testing. Baby or money back.
Describe Naveed Khan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Non-issue. I only wanted to transfer one at a time so it wasn’t something discussed at length.
8
Doctor
Naveed Khan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Leesburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
8
Age 31 - 32
1 IVF
Male Factor
Tubal Blockage
Prefer not to answer
Income $100K - $199K
Consultant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Devine] is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way...called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation...You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them...Kelsey [nurse] was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
How was your experience with Kate Devine at Shady Grove Fertility?
I can't answer this in full yet because I'm still undergoing treatment. She is extremely intelligent and cares for her patients, I have no doubt she's a leader in the field, but I do have some outstanding questions on how involved she was every step of the way.
What's one piece of advice would you give a prospective patient of Kate Devine at Shady Grove Fertility?
Be educated and ask questions up front. Ask questions and get specific answers and talk statistics.
During treatment, were you treated like a number or a human with Kate Devine at Shady Grove Fertility?
Dr. Devine called me to discuss options and next steps and really wanted the best for me. The hard part is that she didn't perform any of the procedures and did most of the evaluation of my progress in the background, so I'm not entirely sure how involved she was. I also would have appreciated her educating us on all of our options earlier on and on how IVF works. You don't know the correct questions to even ask during the first couple of meetings.
Describe the protocols Kate Devine used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember the specifics.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kelsey)
Kelsey was fantastic. The hiccup occurred when Shady Grove moved to a shared nursing model midway through my treatment. Kelsey is the only nurse I know or met, so when other nurses call me (especially to deliver bad news), it just sounds like a stranger on the line. I would have had an even better experience if Kelsey had been the main point of contact all the way through. I would have felt more comfortable asking questions and feeling supported.
Describe your experience with Shady Grove Fertility.
SGF is a great, professional clinic. That said, it can feel very impersonal at times. I would insist on one nurse contact and to have your doctor perform procedures. I'm not sure that the doctors fully understood my unique situation. I can't fully answer since I'm still undergoing treatment. You must ask questions, do TONS of research early on, even if some of these treatments won't apply to you, it's important to know and ask about them.
Describe the costs associated with your care under Kate Devine at Shady Grove Fertility.
it went through insurance, so i'm not sure of the negotiated rates.
Describe Kate Devine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Dr. Devine recommends SET, as does Shady Grove and we followed that guidance.
8
Doctor
Kate Devine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
7
Age 33 - 34
1 IVF
Unexplained
Black or African-American
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility)...took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA)...Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
How was your experience with Kimberly Moon at Shady Grove Fertility?
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility). I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began. I would like to see more clarity on communication with regard to the pandemic, the clinic, not necessarily Dr. Moon herself, waited a long time, gave unclear directives and made the experience much more unclear; we understand no one plans for this, but the clinic gave very little clarity on action plans for us when it all happened mid-transfer. It was really hard to deal with that uncertainty and I hope communication for Dr. Moon and others improves to reassure patients within each person's portfolio.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
No direct advice; continue to give each person time on the feedback calls; we really loved after our retrieval that we didn't receive the numbers we assumed would happen and Dr. Moon took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward!
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was clear in her protocol and treated us and our case with respect each time we met.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist protocol - Lupron not HCG to lessen risk of OHSS; stimmed for 11 days with Gonal-F, Menopur, and then Ganirelix/Cetrotide. 29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
Describe your experience with the nursing staff at Shady Grove Fertility.
We came into our first cycle as changes were being made to the nursing staff. Therefore, we went from having one primary nurse we worked with to having a team of nurses that seemed to change quite a bit. I would advise there has to be some sort of communication by the clinic to change these things; people get attached, and rightfully so in a process like this and when changes to nursing teams are made, it can make things like communication change. I'd like to see Shady Grove be more forthright with this information before changes simply show up.
Describe your experience with Shady Grove Fertility.
Clinic can feel like a conveyor belt; personalized care with a doctor, when seen by your doctor, is good but between starting my IVF cycle and likely ending this pregnancy in a miscarriage, I've talked directly to my doctor four times which when I really think about it, is pretty low for a 45 day span of invasive treatments. I think there is a lot of responsibility built into this that the nurses play which is great, however, with the recent switch to team nursing it really can be hard to feel "connected" to anyone at the practice. I hope that Shady Grove is able to balance this out and provide continuous personalized care to many but also still being clear on the quality aspect!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Yes, total cluster 45 min wait times for some days. Not the best way to start and there is then no point to providing monitoring appointments if it's first-come first serve open-ended whenever you want to show up!
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Covered by insurance
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
7
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
9
10
Age 38
IUI
Endometriosis
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrea Reh] made it clear that she may or may not be the doc to perform some procedures based on the day and timing of the cycle...She made recommendations but also allowed me to make my own informed decision. Due to having endometriosis and one blocked tube IVF is the preferred treatment...Following initial ultrasound she reported to her staff that I would have to take birth control for one month prior to proceeding. I just started Clomid cycle with Gonal f injection
Weakness [at Shady Grove Fertility]: financial services are helpful. I do not like that I don't receive an itemized bill of what I am actually spending money on SPECIFICALLY...Overall the entire SGF team at all locations work together for treatment...Staff are all phenomenal. Kind, personable, helpful. One nurse shared her own SGF story with me (she was a patient before becoming and employee)...It was explained that single embryo is preferred. I am not at this stage yet so we will see what happens in the future
How was your experience with Andrea Reh at Shady Grove Fertility?
At this time I have only met with Dr. Reh once for my consultation. She made recommendations but also allowed me to make my own informed decision. Due to having endometriosis and one blocked tube IVF is the preferred treatment. My insurance does not cover IVF so I decided to begin with IUI for a few cycles. Dr. Reh moved forward with my desired treatment. Following initial ultrasound she reported to her staff that I would have to take birth control for one month prior to proceeding. I just started Clomid cycle with Gonal f injection
What's one piece of advice would you give a prospective patient of Andrea Reh at Shady Grove Fertility?
Have all documents in order to present to her so that she can review them with you in the room. If she has questions she can ask. Make notes of your questions and ask them at the end...once she is finished talking
During treatment, were you treated like a number or a human with Andrea Reh at Shady Grove Fertility?
Dr. Reh was thorough and very matter of fact which is a quality I like. She presents as a little rehearsed in effort to ensure she gets all pertinent information out prior to allowing questions to be asked. My suggestion with her would be to take notes as she speaks and at the end seek clarification on details. She is open about the structure of SGF in that you will not likely meet with her after the consultation but she and her team are involved in monitoring the process closely. Dr Reh also made it clear that she may or may not be the doc to perform some procedures based on the day and timing of the cycle. Overall the entire SGF team at all locations work together for treatment
Describe the protocols Andrea Reh used in your cycles at Shady Grove Fertility and their degree of success.
Initial ultrasound, one month of birth control, Clomid (5 days) and Gonal f injection plus trigger shot, IUI. I am currently still taking the Clomid
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Caitlin Herbert)
Staff are all phenomenal. Kind, personable, helpful. One nurse shared her own SGF story with me (she was a patient before becoming and employee).
Describe your experience with Shady Grove Fertility.
I appreciate them for remaining open during COVID 19 madness. They have taken measures to reduce number of people in clinic during monitoring hours. Weakness: financial services are helpful. I do not like that I don't receive an itemized bill of what I am actually spending money on SPECIFICALLY.
Describe the costs associated with your care under Andrea Reh at Shady Grove Fertility.
Kaiser insurance: thus far $377 for Rx, $450 for IUI, $30 office visit
Describe Andrea Reh's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
It was explained that single embryo is preferred. I am not at this stage yet so we will see what happens in the future
9
Doctor
Andrea Reh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Arlington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
6
7
Age 33 - 37
2 IUI
3 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
While I know she [Dr. Kimberly Moon] knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Both [nurses at Shady Grove Fertility] showed compassion and answered my portal questions on the same day and with accuracy...Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00...There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekd
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is well educated and seems to be a numbers person. During our consult for our second IVF cycle with her for a second biological child, she ran our data from our cycle 2 years prior through a spreadsheet they had to predict likelihood for success with unexplained infertility and our age and the numbers were so-so. I pushed and asked why we only ended up with (1) blastocyst when I had 21 retrieved and 17 mature/fertilized. She responded that to her that points to male factor infertility bc the cells live off the maternal protein the initial 3 days and then once getting past 4-cells they live off the male DNA. Since we still had 10+ embryos after our Day-2 update and then only 1 come day 5/6/7, she deducts there are some MFI issues and referred us to the urologist in her practice if we wanted more information. If we had decided not to go, then we never would have learned about the Sperm DNA Fragmentation test that is available. I don't know why this test wasn't recommended after our initial 2-failed IUIs or when his semen analysis in initial work up was so-so. The results came back that 36% of his sperm had DNA fragmentation and success for frag over 30% isn't good. For our IVF cycle in 2019 to attempt for our second baby, the urologist recommended he perform a TESE procedure on my husband to get to the source of the sperm before they get fragmented in ejaculation. Again, we had 21 retrieved and 17 mature/fertilize but only 2 make it to blastocysts (day 5 & 6). They were tested and both came back abnormal. At that point, Dr. Moon and the board reviewed our case and decided we could not continue in the Shared Risk program, unless we used 50% donor sperm and 50% of my husband's. While I get they want to protect their data and pregnancy rates, this felt like a blow that they didn't have faith in our future outcomes. We want a full biological family and we know it is possible since we have our son; we'd think they would come up with ways to help overcome this DNA fragmentation. They moved our deposit for Shared Risk over to a Multi-Cycle program (2 tries) and then I don't know what we'll do if those two don't work..... After that failed cycle, I read up on whatever studies I could find and put my husband on supplements for 3-months and he was trying to work on getting his BMI down since the clinic didn't have any recommendations on what we could do to make a difference. Sadly our March 2020 IVF cycle had about 20 retrieved; 18 mature and fertilized and only 2 made it to blast again and both came back abnormal again. We have a teleconference with Dr. Moon this afternoon to talk about next steps, I guess. Curious to see what she'll say....
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't be afraid to do your own research and schedule calls with her to get questions answered.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
My response is mixed. While I know she knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't recall the treatment protocols for my (2) IUIs, but for my (3) IVF cycles she had me on an antagonist protocol with 225 Gonal-F and (3) vials of Menopur. I am slower to respond, esp. my right side, so my 3rd cycle I was started on these higher doses and stayed pretty steady throughout cycle. Only (1) IVF cycle in 2017 was successful with producing (1) blastocyst (our son). Have a tele-consult with our Dr. this afternoon and am curious if there is another protocol we can try for our final cycle.
Describe your experience with the nursing staff at Shady Grove Fertility.
Lana and Caroline were the two I remember communicating the most with during my two cycles the last 6-months. Both showed compassion and answered my portal questions on the same day and with accuracy. In 2017 I did have (1) assigned nurse, Kate Manders, and I didn't 100% care for her. She was nice enough but seemed pretty cold/robotic. She is now the K Street Patient Care Coordinator or Office Manager or something to that effect.
Describe your experience with Shady Grove Fertility.
Strengths - Monitoring appointments are quick and efficient. There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekdays and stay with 7a on weekends so patients can still get to work at a semi-decent hour.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00 PGT-A Testing - $5,000.00 TESE - $5,000.00 Sperm Analysis - $50.00 Sperm DNA Fragmentation Test - $250.00
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
6
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 35 - 36
6 IUI
2 IVF
3 Egg Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I love that I see him [Dr. Singer] for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive. ... His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful. ... Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
How was your experience with Tomer Singer at Shady Grove Fertility?
I love that I see him for every visit, he is always very positive, unless there is a reason not to be, he is kind in bad news, but also very clear. He is always very matter of fact in his advice and treatment plans and is available and responsive.
What's one piece of advice would you give a prospective patient of Tomer Singer at Shady Grove Fertility?
Be ready to feel like part of the family, he is a wonderful man.
During treatment, were you treated like a number or a human with Tomer Singer at Shady Grove Fertility?
Dr. Singer speaks to you like a person and an intelligent human being, he started off with us very basic, but as we have been going through this for many years now he now speaks to us on our level of understanding. You can tell that he truly cares and can empathize with our challenges and is confident he can assist us. His treatment plan is based on science and facts and tailored to our needs and our results from precious cycles with other doctors. He has thoroughly reviewed all of our history and either has a great memory or refreshes himself on our case prior to all visits/calls to discuss.
Describe the protocols Tomer Singer used in your cycles at Shady Grove Fertility and their degree of success.
We have yet to start a treatment cycle with Dr. Singer, unfortunately as we need donor eggs and all donor cycles are on hold due to COVID-19 we are in a holding pattern. We are reviewing their frozen egg bank to see if there is a suitable donor there. He has us re-do all the testing from previous clinics with much additional to determine what protocols we should use including and ERA to determine exactly how much progesterone is needed for a transfer. None of the other doctors even suggested this test, we were planning to ask our last clinic. When discussing previous treatment protocols he is very clear about what is will and won't do based on science and his overall experience, other clinics have been very open to our suggestions which made us feel like we had to do the research and be the doctor.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Vivian Oseni - donor coordinating nurse)
Vivian is located in the Rockville office so I only speak to her over the phone and via email or through the portal. She is very responsive, compassionate and thorough. My donor coordinator is Rachel Light, who is also very responsive and helpful. When I physically am in the office I cannot remember the name of the nurse, but I have seen her every time. She is nice and thorough but as I see Dr. Singer on every visit I have formed a much stronger relationship with hin.
Describe your experience with Shady Grove Fertility.
The NYC office is brand new, state of the art, and beautiful. For those who do not live in the city, like myself, parking is expensive and generally in a garage because of the area of the city it is located in. The office staff is friendly and very helpful.
Describe the costs associated with your care under Tomer Singer at Shady Grove Fertility.
We have been accepted into the Shared Risk Program with Shady Grove, but as we have not yet selected a donor we have not had to pay yet. If we do a 1:1 donor with the PGT-A testing the cost will be $77k excluding medications and that will cover up to 6 donors (and all the eggs that come from them) and all transfers until we take home a live child. If we don't or choose to give up then we get the $77k back. If we do the 2:1 then it would be $53k with the same as above except we would be splitting the eggs with another couple.
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He has advised us that he would be most comfortable with eSET, but open to discussing the transfer of 2 embryos. Mostly because we would like to have two children. However, he is not strongly in favor due to the risk of the embryo and myself if a twin pregnancy does occur.
10
Doctor
Tomer Singer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Manhattan
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
8
Age 29 - 30
1 IUI
Anovulation
PCOS
Other
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Sasson is very compassionate, yet direct and to the point. He was clear on my predicted outcome and shared our sense of urgency...has been wonderfully compassionate, thorough and insightful so far. We absolutely trust his clinical judgment and reccomendations. We will be moving into IVF as soon as we are allowed by the state (treatments are currently paused due to COVID19)...did tell us that the chances of pregnancy are the same whether you implant one embryo or two. Therefore, I believe we will just transfer one.
Nikki [nurse at Shady Grove Fertility - Chesterbrook] is fabulous and always replied to emails within an insanely fast time frame. She was clear, specific and always had the answers to our questions...The front desk staff could definitely be more friendly and welcoming. I also think that the clinic could use a facelift, especially given the amount of money we have spent there - you'd think they could update things a bit!...I have PCOS and am completely anovulatory. Unfortunately, my condition cannot be managed by exercise and diet. We completed 3 cycles using letrazole which were unsuccessful. Unfortunately, the fourth cycle I did not respond to either letrazole or clomid, so we moved onto Gonal F injections. Sadly, we were not successful on that cycle either. Since the cycles have become increasingly difficult for me emotionally, we decided that our best bet is to move forward with IVF.
How was your experience with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson has been wonderfully compassionate, thorough and insightful so far. We absolutely trust his clinical judgment and reccomendations. We will be moving into IVF as soon as we are allowed by the state (treatments are currently paused due to COVID19).
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
I believe you are in good hands! Though we haven't had success just yet, I am very hopeful that we will through IVF.
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Dr. Sasson is very compassionate, yet direct and to the point. He was clear on my predicted outcome and shared our sense of urgency.
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I have PCOS and am completely anovulatory. Unfortunately, my condition cannot be managed by exercise and diet. We completed 3 cycles using letrazole which were unsuccessful. Unfortunately, the fourth cycle I did not respond to either letrazole or clomid, so we moved onto Gonal F injections. Sadly, we were not successful on that cycle either. Since the cycles have become increasingly difficult for me emotionally, we decided that our best bet is to move forward with IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Nikki)
Nikki is fabulous and always replied to emails within an insanely fast time frame. She was clear, specific and always had the answers to our questions.
Describe your experience with Shady Grove Fertility.
The front desk staff could definitely be more friendly and welcoming. I also think that the clinic could use a facelift, especially given the amount of money we have spent there - you'd think they could update things a bit!
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
We have spent an average of $1,800 per cycle since we have a high deductible plan. For IVF, we will spent am additional approximately $26K
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We have not gotten to that stage just yet, however, Dr. Sasson did tell us that the chances of pregnancy are the same whether you implant one embryo or two. Therefore, I believe we will just transfer one.
9
Doctor
Isaac Sasson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
9
Age 40 - 41
1 IVF
Black or African-American
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
His [Dr. Levens] knowledge and competence is without question. ... Because he was not available without an appointment, it was difficult to speak with him about questions or concerns. This was frustrating because it was my first cycle. He is thorough and compassionate if the news is not as hoped as was our case. He has adjusted treatment based on our specific results and explained the next steps.
The clinic [Shady Grove Fertility] overall is doing a great job however we noticed a lack of consistency in result reporting in dealing with the nursing staff. My nurse would call and not give the details of my monitoring appt or test results unless I asked specifics while others nurses would give me the results without prompting. After talking with my doc the day I was scheduled to trigger another nurse was trying to get us to buy more meds! She had not looked at my chart really and we could tell she had no idea but it did cause some confusion that day.
How was your experience with Eric Levens at Shady Grove Fertility?
His knowledge and competence is without question. As a doctor myself, I had to remind him that I wanted to know every detail without the sugarcoating or layman's optimism. Because he was not available without an appointment, it was difficult to speak with him about questions or concerns. This was frustrating because it was my first cycle. He is thorough and compassionate if the news is not as hoped as was our case. He has adjusted treatment based on our specific results and explained the next steps.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Patients have all different backgrounds and those who want to know more detail should be treated accordingly within reason.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
It was at times difficult to speak directly with him, however, I understand that he is extremely busy as the medical director of the clinic. When I did leave questions, he definitely would call back with an answer within a day or two. He was well versed with my record when we did talk.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
Based on AMH, FSH, it was determined that my ovarian reserve was more than adequate and similar to someone approximately 5-6 yrs younger however quality was still unknown. The protocol was about 15 days and began with gonal f 150iu and 75iu of menopur. The menopur was increased up to 225 in the last week. I took doses of Cetrotide and used Leuprolide as the trigger. 17 eggs were retrieved, 13 of which were mature. 9 embryos were fertilized with 2 making it to day 6. Embryo testing of the 2 showed chromosome 21 trisomy and chromosome 21 monosomy. My husband and I were sent out for karyotype testing and awaiting results.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Courtney Schmidt)
She was very responsive and willing to go the extra mile if needed. She was always accessible which was a plus considering that I could not always reach my doc. She would pass along any message or question so that I could get an answer quickly.
Describe your experience with Shady Grove Fertility.
The clinic overall is doing a great job however we noticed a lack of consistency in result reporting in dealing with the nursing staff. My nurse would call and not give the details of my monitoring appt or test results unless I asked specifics while others nurses would give me the results without prompting. After talking with my doc the day I was scheduled to trigger another nurse was trying to get us to buy more meds! She had not looked at my chart really and we could tell she had no idea but it did cause some confusion that day.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
We did a multicycle package with a military discount and paid additional 5k for blast genetic testing. Altogether the services were 18k without medication.
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Given our age and no children, we will be transferring more than 1 blast if available.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Previous box discussed this conflict.
8
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 42 - 43
3 IUI
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Architect
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Silva is very verbose. He had a lot to say and is also extremely busy...He was rather blunt, but did not lack compassion...I am over 40 w decent numbers...We did one IUI and 2 rounds of IVF w our own eggs...My numbers were decent for my age so the same medications were used for our second round of IVF, just w slightly higher doses. We did ICSI and also did PGT testing...
[nurse of Shady Grove Fertility] she will stay on the phone as long as you want and she will always call you back or email you even when she’s super busy...We spent $32,000 on two rounds of IVF w ICSI, medications, and PGT testing. The cost was due to me being over 41...The Nurse Practitioner who does all your ultrasounds was great as well. This clinic is quite thorough and we felt that as patients.
How was your experience with Celso Silva at Shady Grove Fertility?
Dr Silva is very verbose. He had a lot to say and is also extremely busy and getting an appt specifically w him was not easy even after we were patients. He was rather blunt, but did not lack compassion. He was not my perfect doctor, but I would and will continue to go to him bc I find him very knowledgeable and feel, whether or not it’s true, that he cares about me and my husband.
What's one piece of advice would you give a prospective patient of Celso Silva at Shady Grove Fertility?
Be ready w a list of questions. Right down the answers bc he talks very fast. He does not sugar coat things, but remains optimistic at the same time.
During treatment, were you treated like a number or a human with Celso Silva at Shady Grove Fertility?
Shady Grove is clearly a well-run machine. They have a number of offices in the US. And they do a large volume of patients. But we still felt like our case was being specifically looked at, as opposed to just another infertility case.
Describe the protocols Celso Silva used in your cycles at Shady Grove Fertility and their degree of success.
I am over 40 w decent numbers. My husband does not have a low sperm count, but he doesn’t have great sperm. We did one IUI and 2 rounds of IVF w our own eggs. My numbers were decent for my age so the same medications were used for our second round of IVF, just w slightly higher doses. We did ICSI and also did PGT testing. I would not suggest doing the PGT testing. There are too many studies out there that show it is t a perfect science and that perfectly good embryos are actually being discarded bc of the testing. Shady Grove will not transfer any abnormal or mosaic embryos. I understand that not transferring them can save the patient from some heart ache, but after much thought, I think the heart ache is better than the results of the PGT. Especially when it results in zero embryos to transfer, as it did w us.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Beth)
Our nurse, Beth, was great. She does talk a lot, so be prepared. But she will stay on the phone as long as you want and she will always call you back or email you even when she’s super busy. We have zero complaints about the staff.
Describe your experience with Shady Grove Fertility.
The financial person was a joke. She’s just a glorified credit card runner. The office manager was amazing. The Nurse Practitioner who does all your ultrasounds was great as well. This clinic is quite thorough and we felt that as patients.
Describe the costs associated with your care under Celso Silva at Shady Grove Fertility.
We spent $32,000 on two rounds of IVF w ICSI, medications, and PGT testing. The cost was due to me being over 41.
9
Doctor
Celso Silva
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Tampa Westshore
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, 17 Eggs Frozen
10
10
Age 38 - 43
3 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nair is] Warm, honest, compassionate...She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient...was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team [at Shady Grove Fertility] gave me tips on how to find the most cost effective pharmacies to fill them...many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
How was your experience with Anitha Nair at Shady Grove Fertility?
Warm, honest, compassionate, and expert. I fully trust her advice and recommendations and feel like I could not have a better doctor for this journey. She truly cares about her patients, and can evaluate each patient’s specific needs to determine the best course of action. She tells the truth, shares empathy, and always strives for the best outcomes for each patient. She is a Godsend.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
This is the doctor that you want to work with! She’s on your side and in your fight as much as you are.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr Nair is exactly what you want in a fertility doctor: open, honest, transparent, warm. She has an excellent bedside manner, and gently shares all data (good & not so good) so that you can make the best decisions. She also inquires and cares about your emotional health, not just your physical health. I cannot recommend her enough.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
During early processes for elective egg freezing at age 37, it became apparent that I had diminished ovarian reserves and might not have the outcome I wanted. Dr Nair delivered these facts gently and compassionately, and was willing to be as aggressive and patient as I was willing to be. It took a maximum amount of ovarian stimulation each cycle, and I took 4-6 days longer than average to get to the right blood level numbers (showing optimal ovarian stimulation) each cycle. Other doctors would have likely cancelled my first cycle when it took so long. Dr Nair did discuss this possibility and ramifications with me, but did let me keep trying a bit longer. Turns out, I’m just a slow goer; we successfully harvested 6 eggs the first round, which I was ecstatic about given my poor indicators. She helped me maximize each of 3 cycles, through medication decisions, and was my cheerleader throughout the process. We harvested 18 eggs over 3 cycles (over 2ish years) and froze 17 mature eggs. A few years later, my new husband and I are starting the process to thaw and fertilize and hopefully transfer an embryo! As with the freezing procedures, I trust and valie her recommendations 100%.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer young)
So caring and communicative! She was proactive and checked in on procedures I had with my general ob/gyn to see how I was recovering!
Describe your experience with Shady Grove Fertility.
Shady Grove’s many positives include efficiency, a proven track record, multiple locations and ease of access, and great historical data on outcomes. Despite this “Big Center” status (for lack of a better term), I have never felt like “just” a number or “just” a source of revenue.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
My medication costs were at the highest end of the spectrum, due to my situation. Dr Nair’s team gave me tips on how to find the most cost effective pharmacies to fill them. The per cycle cost was hefty, yes, but I truly felt that I got what I paid for, from start to finish.
Describe Anitha Nair's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Not yet!
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
9
10
Age 36 - 38
4 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Durso] is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor. ... She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. ... Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email.
How was your experience with Nancy Durso at Shady Grove Fertility?
The only thing that may be considered a weakness to some is that Dr. Durso can be a bit socially awkward when it comes to small talk or casual conversation. She’s a great listener, though, if you like to chat. Regardless, when it’s time to talk treatment she really knows her stuff and gives you a clear plan and predicted outcomes, and we leave comfortable with every appointment we have with her.
What's one piece of advice would you give a prospective patient of Nancy Durso at Shady Grove Fertility?
Be open and honest with her. She would’ve stopped us after our 3rd IUI and moved us to IVF but we weren’t comfortable without one more try. She listened to us and gave it a 4th and final attempt. Now we are comfortable moving into IVF with ICSI since our attempts revealed MFI in addition to my PCOS.
During treatment, were you treated like a number or a human with Nancy Durso at Shady Grove Fertility?
Dr. Durso was very kind from our initial consultation and actively listened to what brought us to her for treatment. When I cried during the consult she simply paused, pushed a box of tissue to me and allowed me to get it out. Once I was done crying she asked if I was ready to continue. That was very kind and I did not feel judged. She is matter-of-fact with the combination of age, BMI, personal diagnosis, and predicted outcomes but that is something my husband and I need in our doctor.
Describe the protocols Nancy Durso used in your cycles at Shady Grove Fertility and their degree of success.
Because of my PCOS we had to use Provera to jumpstart the first treatment, as well as Letrazole tablets because previous attempts with Clomid (at my former OBGYN) failed. We did 4 IUIs using Gonal-F and triggering with Ovidrel. I was also placed on progesterone suppositories and Estrace, both taken vaginally. None resulted in pregnancy but male factor infertility was revealed.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Andrea Williams)
Our primary nurse is Andrea Williams and she is absolutely terrific. We always feel welcome in our office and she is an excellent listener and has the most compassionate heart. She is great with communication in person, over the phone, and in email. Responses are always very timely. And if you’re a hugger, she gives good ones. We also meet with Nurse Rosie for most of our appointments and I can’t say enough good things about her either. She’s an excellent listener, very thorough with the scans and walks you through what she’s seeing. She is gentle with “Wanda” and makes the entire visit somehow not seem overly intrusive. Nurse Andrea and Nurse Rosie make you feel more like family...not a number.
Describe your experience with Shady Grove Fertility.
From the moment we started going to the Fredericksburg SGF location, we felt welcomed and cared for. We are usually seen right at our scheduled appointment time, which I can’t say for most doctor’s offices. The entire staff - from the PAs/Administrative to the nursing staff to Dr.Durso - are the perfect fit for us. Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
Describe Nancy Durso's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We have not yet undergone our first IVF round but I did ask if we would be able to transfer two embryos. Dr. Durso highly recommends only transferring one because it will ultimately be safer for mom and baby.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility.
Since our first consultation in December 2018, there has been only 1 appointment I can recall where there was a hiccup. There was a scheduling error and our appointment that we scheduled by phone didn’t make it into the system. It was a very busy time and we fault no one for this...especially with how it was handled. When we showed up, the person who we scheduled with said she didn’t see it in the system but she remembered talking with me about it and immediately apologized and asked me to wait a moment. She went to the back to let them know what happened and Dr. Durso herself came out and said she had back to back appointments but she’d still meet with us if we didn’t mind waiting. We waited and she saw us and answered all questions even past closing. TWO THUMBS UP for service!
9
Doctor
Nancy Durso
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fredericksburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 26 - 27
1 IVF
Anovulation
PCOS
Poor Egg Quality
Tubal Blockage
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Isaac Sasson] wants to get to the route cause of my infertility and has been very supportive and compassionate through the whole process. He tweaks protocols and walks me through each diagnosis in terms I can understand...in the baby making business but also wants to keep mom and baby healthy. He will only transfer a single embryo unless there is a particular reason why the patient is requesting 2...
Everyone [at Shady Grove Fertility] is friendly and compassionate. They are all rooting for you! They are sensitive to not allowing people to bring their children to appointments and they are always checking in on us to see how everything is going...[Nurse] answers all my questions and never sounds like she is a rush to get off the phone...For IVF, our shared risk with PGS testing was about $26,000 (not including meds).
How was your experience with Isaac Sasson at Shady Grove Fertility?
I highly recommend Isaac Sasson. He wants to get to the route cause of my infertility and has been very supportive and compassionate through the whole process. He tweaks protocols and walks me through each diagnosis in terms I can understand.
What's one piece of advice would you give a prospective patient of Isaac Sasson at Shady Grove Fertility?
Book soon because it take a little time to see him. Everyone wants him to be their doctor
During treatment, were you treated like a number or a human with Isaac Sasson at Shady Grove Fertility?
Isaac explains things in a way that makes sense. He explains everything medically and then again in terms I can understand. He is the best!
Describe the protocols Isaac Sasson used in your cycles at Shady Grove Fertility and their degree of success.
I started my first several rounds on clomid. Trying to get me to grow a few follicles and ovulate. Clomid effected my lining so we switched to Gonal F. I had the best results with this and it allowed my lining to grow as well. After almost a year, we decided to try IVF. Turns out I have poor egg quality so the protocol will be changing to a lupron, Gonal f, menopur cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Alicia)
Alicia is great. She answers all my questions and never sounds like she is a rush to get off the phone
Describe your experience with Shady Grove Fertility.
The clinic is great. Everyone is friendly and compassionate. They are all rooting for you! They are sensitive to not allowing people to bring their children to appointments and they are always checking in on us to see how everything is going.
Describe the costs associated with your care under Isaac Sasson at Shady Grove Fertility.
For times intercourse cycles the cost was around $1500 a cycle (including meds). For IVF, our shared risk with PGS testing was about $26,000 (not including meds)
Describe Isaac Sasson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Isaac is in the baby making business but also wants to keep mom and baby healthy. He will only transfer a single embryo unless there is a particular reason why the patient is requesting 2.
10
Doctor
Isaac Sasson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Chesterbrook
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
10
Age 30 - 31
4 IUI
IVF
Anovulation
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
7
9
Age 28
Male Factor
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Shah for the consult and the follow up, but he didn't perform my HSG or ultrasound. I did feel he took care with my charts, so this didn't seem a disadvantage ... Dr. Shah is professional and friendly and puts us at ease. He is very confident and explains things clearly. I like that he walked us through why he was recommending a certain treatment plan, and that he took the financial aspect seriously.
The lab is located on the floor below so it is easy to schedule the semen analysis. The only weakness [of Shady Grove Fertility] is the hours of operation. There are no extended hours, and most of the procedure appointments are available before noon only. Scheduling was hard. It was difficult for us to navigate our work schedules to complete these appointments. It would have been so much easier even if they had some availability until 5 PM or 6.
How was your experience with Anish Shah at Shady Grove Fertility?
Dr. Shah is professional and friendly and puts us at ease. He is very confident and explains things clearly. I like that he walked us through why he was recommending a certain treatment plan, and that he took the financial aspect seriously. He went over the standard treatment options and the average success rates of each, and didn't jump immediately to either the most expensive option that we might not need, or the least expensive option that wouldn't give results. He showed us clear data, answered all of our questions, and definitely made us feel more hopeful about getting pregnant! The only thing I wish he did differently would be his approach to genetic testing. He told us it was a requirement for treatment, but we were told by our care coordinator that we had the option to accept or decline testing. Based on our medical histories, genetic testing was the right decision, but I would have preferred that he put the decision in our hands. Overall my spouse and I appreciate his skills and demeanor and are happy with our choice of having him as our doctor.
What's one piece of advice would you give a prospective patient of Anish Shah at Shady Grove Fertility?
Dr. Shah works at a clinic in partnership with other doctors. They take turns being on call for different procedures, and a lot of those procedures are based on your cycle. If you need a certain procedure on a specific day and Dr. Shah is not on call, another doctor will perform the procedure. I saw Dr. Shah for the consult and the follow up, but he didn't perform my HSG or ultrasound. I did feel he took care with my charts, so this didn't seem a disadvantage, and the doctors who performed the procedures had excellent bedside manner and told me each step of the process as they did it. My care was excellent and this did not seem to impact my standard of care, but it can throw you if you're not expecting to see a different doctor.
During treatment, were you treated like a number or a human with Anish Shah at Shady Grove Fertility?
Dr. Shah was personable and friendly, and made an effort to connect. He explained everything in easy to understand terms and seemed to remember details about us from our initial consult to the follow up.
Describe the protocols Anish Shah used in your cycles at Shady Grove Fertility and their degree of success.
Dr. Shah recommended Clomid with IUI. My test results were all in normal range, and my spouse had low end of normal results for his SA, except for his morphology being at 0. He was prescribed supplements to enhance the quality of the sperm. Dr. explained the data - with minor male factor we have a 4% chance of conceiving on our own. Using Clomid with IUI will increase our chances to 12-14% by creating more opportunity and making the path more direct for conception. Since we are healthy and not yet 30, he recommended this course of treatment as having the best cost-to-chances of success ratio. If that is not successful after a few months we would talk about IVF.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jonessa)
We saw Jonessa after our first consult with Dr. Shah. He was very kind and knowledgeable. My anxiety levels were high, especially trying to process the information we had just learned. I hadn't known what to expect and was overwhelmed at all of the bloodwork and diagnostic procedures we needed to do for our prescreening. Jonessa slowly and clearly explained the timing of each procedure as well as the anticipated cost. She answered all of my questions and was patient when I wasn't sure how to word something. Her demeanor was reassuring and she made sure we knew our rights as patients. After this initial meeting we have been in contact with several staff members and nurses. Everyone has been exceedingly helpful and kind. If they don't know the information I am looking for, they connect me with the person who does. I can always be confident about a quick follow up. When we went for our genetic testing blood draw, my husband got woozy. The nurses got him a pillow and fed him a juice box! Quality treatment. The staff are really what put me at ease so I feel confident going into the clinic.
Describe your experience with Shady Grove Fertility.
The clinic environment is pleasant and clean. They have a Keurig in the waiting room, and an encouragement board where you can write notes to others on the same journey. The lab is located on the floor below so it is easy to schedule the semen analysis. The only weakness is the hours of operation. There are no extended hours, and most of the procedure appointments are available before noon only. Scheduling was hard. It was difficult for us to navigate our work schedules to complete these appointments. It would have been so much easier even if they had some availability until 5 PM or 6.
Describe the costs associated with your care under Anish Shah at Shady Grove Fertility.
Appointment with Dr. Shah (consult/followup) - $140 Transvaginal Ultrasound - $230 on site Office visit for Ultrasound - $65 HSG procedure - $1170
Describe Anish Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
7
Doctor
Anish Shah
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Stony Point
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, 30 Eggs Frozen
10
9
Age 35 - 36
1 Egg Freezing
Black or African-American
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment...She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Twice I wasn't informed of changes in my protocol [at Shady Grove Fertility] and needed to call the emergency line to know my dosage for that evening...Loved that it [monitoring] was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could...The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
How was your experience with Anitha Nair at Shady Grove Fertility?
Dr. Nair was direct and honest. Initial consult was very informative and she was incredibly positive at the idea of being a single mother by choice. She saw me in person when I started treatment and hormone levels were very elevated, she explained everything and I understood my process clearly. She called to deliver the final news as well for my successful treatment.
What's one piece of advice would you give a prospective patient of Anitha Nair at Shady Grove Fertility?
Understand that you will not be able to see the doctor every visit and that you are in good hands with the rest of the clinical staff.
During treatment, were you treated like a number or a human with Anitha Nair at Shady Grove Fertility?
Dr. Nair was professional, caring, honest and direct. She answered all of my questions, she was open about her availability and that she was in two different locations so I might need to travel to see her. She saw me in person as I started treatment when my hormone levels were elevated early. She called once my treatment was complete to deliver all of my final news and was very excited for our results.
Describe the protocols Anitha Nair used in your cycles at Shady Grove Fertility and their degree of success.
Started with standard Gonal 112 and started Menopur 1 vial on day 4 perhaps? Needed to dial back the gonal down to eventually I think 25-50. I triggered a day earlier than anticipated. We didn't want to hormones to outpace the growth of the follicles.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jenn)
Jenn was great and communicated through the patient portal. I asked a lot of questions and she was always able to get back to me within a day or point me in the right direction for who would have my answers. She was friendly and professional.
Describe your experience with Shady Grove Fertility.
The appointment system is pointless for walk in blood work and ultrasound, it didn't matter if you had an appointment or not, it was only dependent on how many people were there. Also, I needed to call the clinic at least twice for my nightly dosage because I didn't receive a note through the portal or a call. The emergency hotline is good and I used it a few times.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Loved that it was very early morning. Basically walk in even though there are appointments, dependent upon how many people were there. Staff was friendly and moved as quickly as they could.
Describe the costs associated with your care under Anitha Nair at Shady Grove Fertility.
$11,000
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Shady Grove Fertility.
Initial lab work had the results sent to the clinic but didn't hear anything back to confirm is they were good or not. Wrote nurse in portal and said everything looks good, would have told you if it was otherwise. I thought regardless, I shouldn't have to ask if results were good. Twice I wasn't informed of changes in my protocol and needed to call the emergency line to know my dosage for that evening.
10
Doctor
Anitha Nair
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
5
0
Age 28
1 Embryo Freezing
Donor Eggs
Ashkenazi Jewish
Income $500K+
Investor
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Successful
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations...She allowed multiple embryo transfer but advised us against it...The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
We had our initial consult with Dr Moon [at Shady Grove Fertility], but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us...The doctors don't really matter in the end, you only deal with the clinical and administrative staff...The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't bother with Shady Grove - they are terrible. The doctors don't really matter in the end, you only deal with the clinical and administrative staff.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
We had our initial consult with Dr Moon, but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
N/A
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Doris Thomas)
The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
Describe your experience with Shady Grove Fertility.
The clinic is terrible. It is a premium service where they treat you like garbage. They are disorganized. We got passed around to multiple coordinators and they forgot to tell us. The process is stressful and expensive and Shady Grove makes you feel like a dollar sign without providing any sort of premium service at all. The facilities are nice and we had a good medical outcome, but the process to get there was miserable.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
$19k for egg retrieval $8k for drugs $1,500 for required social work $1,000 for genetic counseling $3,000 for miscellaneous fees
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She allowed multiple embryo transfer but advised us against it.
How competent was Shady Grove Fertility at LGBTQ care?
They were OK with LGBTQ. We used a known egg donor who was related to me and used my (male) partner's sperm. I was often not included in things because I had no medical interaction, but I coordinated all of the care. They never bother to read your chart, so you have to explain every time you speak with someone what the situation is, which can be uncomfortable. They never were discriminatory, but they were far from thoughtful.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
They never return your call, they do not read your chart, they switched our clinical coordinator without telling us, they failed to keep us updated on the results of the biopsy, and they asked our egg donor if she wanted to keep eggs for herself. They also would not show our egg donor how to do the shots, would not even help her with the first round. They also made us order a full batch of drugs and then only used 1/4 of them, so we had to pay $8k and only used $2k worth of drugs.
5
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
0
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources