Shady Grove Fertility

43 doctors work here

Rated 8.2
Strongly recommend: 59%Neutral: 24%Don't recommend: 17%8.2
59% strongly recommend
478 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.6
8.6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,381
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
43 doctors work here
7.8
Average Doctor Score
Robert Stillman
Shady Grove Fertility
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
John Csokmay
Shady Grove Fertility
92% strongly recommend
6 Reviews
Rated 9.6
Strongly recommend: 92%Don't recommend: 8%9.6
Jeanne O'Brien
Shady Grove Fertility
89% strongly recommend
24 Reviews
Rated 9.6
Strongly recommend: 89%Neutral: 9%Don't recommend: 2%9.6
Eric Levens
Shady Grove Fertility
80% strongly recommend
40 Reviews
Rated 9.3
Strongly recommend: 80%Neutral: 14%Don't recommend: 7%9.3
Joseph Doyle
Shady Grove Fertility
72% strongly recommend
24 Reviews
Rated 9.2
Strongly recommend: 72%Neutral: 27%Don't recommend: 1%9.2
Frank Chang
Shady Grove Fertility
65% strongly recommend
17 Reviews
Rated 9.1
Strongly recommend: 65%Neutral: 31%Don't recommend: 4%9.1
Cigdem (Cori) Tanrikut
Shady Grove Fertility
50% strongly recommend
2 Reviews
Rated 9
Strongly recommend: 50%Neutral: 50%9
Ricardo Yazigi (retired)
Shady Grove Fertility
73% strongly recommend
12 Reviews
Rated 9
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%9
David Saffan
Shady Grove Fertility
61% strongly recommend
13 Reviews
Rated 8.9
Strongly recommend: 61%Neutral: 33%Don't recommend: 6%8.9
Kate Devine
Shady Grove Fertility
56% strongly recommend
13 Reviews
Rated 8.7
Strongly recommend: 56%Neutral: 40%Don't recommend: 3%8.7
Jason Bromer
Shady Grove Fertility
70% strongly recommend
51 Reviews
Rated 8.7
Strongly recommend: 70%Neutral: 23%Don't recommend: 8%8.7
Lauren Roth
Shady Grove Fertility
52% strongly recommend
8 Reviews
Rated 8.5
Strongly recommend: 52%Neutral: 48%8.5
Melissa Esposito
Shady Grove Fertility
77% strongly recommend
15 Reviews
Rated 8.5
Strongly recommend: 77%Neutral: 13%Don't recommend: 10%8.5
Anitha Nair
Shady Grove Fertility
75% strongly recommend
21 Reviews
Rated 8.4
Strongly recommend: 75%Neutral: 6%Don't recommend: 19%8.4
Brad Swelstad
Shady Grove Fertility
70% strongly recommend
20 Reviews
Rated 8.4
Strongly recommend: 70%Neutral: 16%Don't recommend: 13%8.4
Shruti Malik
Shady Grove Fertility
62% strongly recommend
10 Reviews
Rated 8.4
Strongly recommend: 62%Neutral: 23%Don't recommend: 15%8.4
Rebecca Chason
Shady Grove Fertility
73% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 73%Don't recommend: 27%8.3
Joseph Osheroff
Shady Grove Fertility
50% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 50%8.3
Stephanie Beall
Shady Grove Fertility
73% strongly recommend
9 Reviews
Rated 8.3
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%8.3
Michael Levy
Shady Grove Fertility
67% strongly recommend
10 Reviews
Rated 8.2
Strongly recommend: 67%Neutral: 13%Don't recommend: 20%8.2
Gilbert Mottla
Shady Grove Fertility
58% strongly recommend
19 Reviews
Rated 8.1
Strongly recommend: 58%Neutral: 25%Don't recommend: 17%8.1
Barbara Osborn
Shady Grove Fertility
22% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 22%Neutral: 55%Don't recommend: 22%8
Sunita Kulshrestha (retired)
Shady Grove Fertility
63% strongly recommend
6 Reviews
Rated 8
Strongly recommend: 63%Neutral: 5%Don't recommend: 32%8
Andrea Reh
Shady Grove Fertility
65% strongly recommend
24 Reviews
Rated 8
Strongly recommend: 65%Neutral: 12%Don't recommend: 23%8
Kathryn Humm
Shady Grove Fertility
65% strongly recommend
9 Reviews
Rated 7.8
Strongly recommend: 65%Neutral: 24%Don't recommend: 12%7.8
Naveed Khan
Shady Grove Fertility
55% strongly recommend
9 Reviews
Rated 7.5
Strongly recommend: 55%Neutral: 23%Don't recommend: 22%7.5
Eric Widra
Shady Grove Fertility
38% strongly recommend
29 Reviews
Rated 7.4
Strongly recommend: 38%Neutral: 39%Don't recommend: 23%7.4
Paulette Browne
Shady Grove Fertility
57% strongly recommend
6 Reviews
Rated 7.4
Strongly recommend: 57%Neutral: 18%Don't recommend: 24%7.4
Lorna Timmreck
Shady Grove Fertility
43% strongly recommend
7 Reviews
Rated 6.9
Strongly recommend: 43%Neutral: 29%Don't recommend: 29%6.9
Paul Shin
Shady Grove Fertility
20% strongly recommend
3 Reviews
Rated 6.8
Strongly recommend: 20%Neutral: 61%Don't recommend: 20%6.8
Arthur Sagoskin
Shady Grove Fertility
31% strongly recommend
12 Reviews
Rated 6.8
Strongly recommend: 31%Neutral: 35%Don't recommend: 35%6.8
Simon Kipersztok (retired)
Shady Grove Fertility
33% strongly recommend
5 Reviews
Rated 6.7
Strongly recommend: 33%Neutral: 44%Don't recommend: 22%6.7
Kimberly Moon
Shady Grove Fertility
29% strongly recommend
15 Reviews
Rated 6.6
Strongly recommend: 29%Neutral: 27%Don't recommend: 44%6.6
Howard McClamrock
Shady Grove Fertility
31% strongly recommend
8 Reviews
Rated 6.6
Strongly recommend: 31%Neutral: 31%Don't recommend: 37%6.6
Rachana Garde
Shady Grove Fertility
45% strongly recommend
10 Reviews
Rated 6.6
Strongly recommend: 45%Neutral: 18%Don't recommend: 37%6.6
Jeffrey McKeeby
Shady Grove Fertility
27% strongly recommend
15 Reviews
Rated 6
Strongly recommend: 27%Neutral: 22%Don't recommend: 52%6
Nancy Durso
Shady Grove Fertility
31% strongly recommend
9 Reviews
Rated 4.9
Strongly recommend: 31%Neutral: 10%Don't recommend: 59%4.9
Eugene Katz (retired)
Shady Grove Fertility
18% strongly recommend
10 Reviews
Rated 4.4
Strongly recommend: 18%Neutral: 29%Don't recommend: 53%4.4
Selma Amrane
Shady Grove Fertility
0% strongly recommend
1 Review
Rated 3
Don't recommend: 100%3
Nicole Doyle
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Jennifer Hsu
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Emily Barnard
Shady Grove Fertility
strongly recommend
0 Reviews
Rated
Russell Hayden
Shady Grove Fertility Pennsylvania
strongly recommend
0 Reviews
Rated
Show 39 more

This clinic has 20 offices

Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington, VA 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Frederick
165 Thomas Johnson Dr.
Frederick, MD 21702
301.631.1180
Fredericksburg
200 Executive Center Pkwy
Fredericksburg, VA 22401
877-455-2182
Glen Burnie
203 Hospital Drive
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Westminster
844 Washington Rd
Westminster, MD 21157
410.512.8300
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
Show 18 more

472 patient reviews

2014, Successful
7
7
Age 36
4 IUI
1 IVF
Unexplained
European
Income $500K
Neutral
Neutral
Successful
Truthfully, I felt like there were certain things that were 'missed' [by Dr. Katz and Shady Grove Fertility] and felt that if I weren't 100% on top of things I may not have gotten pregnant. In short, I felt details were missed... Whenever I spoke with my doctor I never really felt he recalled who I was or the details of my treatment.
The clinic [Shady Grove Fertility] itself was very busy. Whenever I spoke with my doctor I never really felt he recalled who I was or the details of my treatment.... I liked her [my nurse] as a person but felt attention to detail was lacking tremendously which strongly affected my experience.
How was your experience with Eugene Katz (retired) at Shady Grove Fertility?
I'm very happy that I was able to conceive with just one round of IUI so this experience jades my perception of him in a positive manner. Truthfully, I felt like there were certain things that were 'missed' and felt that if I weren't 100% on top of things I may not have gotten pregnant. In short, I felt details were missed.
What's one piece of advice would you give a prospective patient of Eugene Katz (retired) at Shady Grove Fertility?
Stay on top of your care and ask for as much clarification as you need. Ask lots of questions and stay on top of your care!
During treatment, were you treated like a number or a human with Eugene Katz (retired) at Shady Grove Fertility?
The clinic itself was very busy. Whenever I spoke with my doctor I never really felt he recalled who I was or the details of my treatment.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Natalie)
Very compassionate, however, disorganized and forgetful. I liked her as a person but felt attention to detail was lacking tremendously which strongly affected my experience.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I was not told to discontinue my prolactin lowering meds after receiving a positive pregnancy test. I was given wrong information about number of embroyos. My husbands medication linked to male infertility was missed. Many other details were looked over which I can't recall at this time.
7
Doctor
Eugene Katz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
9
9
Age 30 - 31
IVF
Egg Freezing
Anovulation
PCOS
Ashkenazi Jewish
Strongly Recommends
Strongly Recommends
Successful
Dr. Sagoskin provided a reasoned strategy and was open to adjustments along the way as necessary.
My nurses Emily and Lindsay were fantastic, personal, detailed and thorough...Financial paperwork had to be corrected several times, with administrative staff trying to bill me for a procedure we were not pursuing.
How was your experience with Arthur Sagoskin at Shady Grove Fertility?
He was scientific and explained things in a way that respected my level of education (not 'dumbing down' the process). It was helpful attending the Rockville location so that he could personally oversee the majority of my treatment. Once I felt that he pushed a treatment (ICSY) that was more in the interest of his success rate than my personal wishes. But ultimately I respect and trust his expertise and ability to devise an individualized plan.
What's one piece of advice would you give a prospective patient of Arthur Sagoskin at Shady Grove Fertility?
Don't hesitate to ask for updates and lots of information directly from the doctor.
During treatment, were you treated like a number or a human with Arthur Sagoskin at Shady Grove Fertility?
My nurses Emily and Lindsay were fantastic, personal, detailed and thorough. I felt Dr. Sagoskin provided a reasoned strategy and was open to adjustments along the way as necessary.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Lindsay)
We spoke daily and she knew my history intimately. She was compassionate when a cycle was canceled and enthusiastic when we had success. She was willing to answer questions in a timely manner, even occasionally beyond office hours.
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
Describe the specific things that went wrong at Shady Grove Fertility.
Financial paperwork had to be corrected several times, with administrative staff trying to bill me for a procedure we were not pursuing.
9
Doctor
Arthur Sagoskin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2014, Successful
10
N/A
Age 35 - 39
2 IVF
Diminished Ovarian Reserve
European
Middle Eastern
Income $200K - $499K
Business Executive
Strongly Recommends
Successful
In preparation for my IVF cycle, he [Dr. Frank Chang] suggested I have my tubes removed. I had my tubes removed by an oncologist who did a lot of surgeries and had removed a large cyst from my left ovary. I had some sort of infection following the surgery and had to be admitted to the hospital. Dr. Chang called to check on my personally. I didn't expect that kind of care. I felt he really cared about me.
She [the nurse at Shady Grove-Rockville] was amazing! Every step of the way. Super patient with me. Willing to put up with questions. I still remember the day she called me with the news that I was pregnant. I felt she lived it with me. That she was excited as I was that i was pregnant. The same thing when I had a failed cycle. I heard the sadness in her voice as well. She truly cared.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was thoughtful and professional and I hold him responsible for my two children. He was patient with me. Accepted my input in the plans for my care. He tried to help me have realistic expectations and I felt he was personally involved in my care.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Don't be afraid to advocate for yourself or disagree with him. He is open.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
In preparation for my IVF cycle, he suggested I have my tubes removed. I had my tubes removed by an oncologist who did a lot of surgeries and had removed a large cyst from my left ovary. I had some sort of infection following the surgery and had to be admitted to the hospital. Dr. Chang called to check on my personally. I didn't expect that kind of care. I felt he really cared about me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
She was amazing! Every step of the way. Super patient with me. Willing to put up with questions. I still remember the day she called me with the news that I was pregnant. I felt she lived it with me. That she was excited as I was that i was pregnant. The same thing when I had a failed cycle. I heard the sadness in her voice as well. She truly cared.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Nursing Staff
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
7
7
Age 36 - 37
IVF
Donor Eggs
Other
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Successful
Bromer was great but I rarely saw him. We interacted more with nurses. My assigned nurse, patty, seemed to be indifferent to my treatment. I was not pleased with my interactions with her at all.
I had good interactions with the rest of the nursing staff. Patty was hard to get hold of, barely answered my questions and never seemed interested in me, my husband, or what we were going through.
How was your experience with Jason Bromer at Shady Grove Fertility?
I liked Dr. Bromer. He put up with my questions and answered them candidly.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
He's not a warm and fuzzy guy but knows his stuff.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
Bromer was great but I rarely saw him. We interacted more with nurses. My assigned nurse, patty, seemed to be indifferent to my treatment. I was not pleased with my interactions with her at all.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Patty)
I had good interactions with the rest of the nursing staff. Patty was hard to get hold of, barely answered my questions and never seemed interested in me, my husband, or what we were going through.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Shady Grove Fertility.
The main issue was that my nurse was a terrible communicator. On several occasions I had to remind her to send me orders for scripts and procedures. We also had a donor flake out on a cycle. This was mostly the donors fault of course but my nurse was never great and letting us know what was going on.
7
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
7
9
Age 32
2 IUI
Anovulation
PCOS
European
Income $500K
Marketer or PR
1st of 2 Docs
Neutral
Strongly Recommends
Successful
Understanding, patiently explained all treatment options, warm personality!
She splits time between the Annandale and Woodbridge offices and isn't frequently available in Annandale. If it is important to you to actually SEE your doctor frequently, I'd recommend the other office location or selecting a different doctor.
How was your experience with Rachana Garde at Shady Grove Fertility?
Understanding, patiently explained all treatment options, warm personality!
What's one piece of advice would you give a prospective patient of Rachana Garde at Shady Grove Fertility?
She splits time between the Annandale and Woodbridge offices and isn't frequently available in Annandale. If it is important to you to actually SEE your doctor frequently, I'd recommend the other office location or selecting a different doctor.
During treatment, were you treated like a number or a human with Rachana Garde at Shady Grove Fertility?
Dr. Garde was able to explain my fertility issues and options for various treatments. She primarily works in another office (Woodbridge, I believe), so I often saw her colleagues instead.
Describe the protocols Rachana Garde used in your cycles at Shady Grove Fertility and their degree of success.
Each cycle we added another element: Clomid only, Clomid + IUI, Clomid + Injectables + IUI
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Sara)
The nurse would call the same day as any bloodwork and provide me an update on the results, including the actual estrogen, progesterone levels. Would help clarify next steps, including making appointments on my behalf.
7
Doctor
Rachana Garde
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
10
10
Age 38 - 39
3 IUI
Donor Sperm
PCOS
European
Native American
Income $100K - $199K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Timmreck was extremely patient with all of my questions, and very understanding when things didn't work out for a cycle. Even when I miscarried - I felt as though I was supported and cared for....Ask questions - dont' be afraid - she will answer them...Dr Timmreck was fantastic - highly recommend. She treated me as a person and not just another patient. I felt like she was genuinely concerned for my well being and cared about my success with the treatments....
All of the nursing staff [at Shady Grove - Columbia] cared for my well being. They were compassionate and kind every single visit. They cried with me when I miscarried and cheered me on every cycle. They were a large part of my support system...Excellent financing options. Fantastic front desk staff. Professional skilled phlebotomists. Excellent hours for accommodating schedules... Even when I miscarried - I felt as though I was supported and cared for....
How was your experience with Lorna Timmreck at Shady Grove Fertility?
Dr Timmreck was fantastic - highly recommend. She treated me as a person and not just another patient. I felt like she was genuinely concerned for my well being and cared about my success with the treatments.
What's one piece of advice would you give a prospective patient of Lorna Timmreck at Shady Grove Fertility?
Ask questions - dont' be afraid - she will answer them
During treatment, were you treated like a number or a human with Lorna Timmreck at Shady Grove Fertility?
Dr Timmreck was extremely patient with all of my questions, and very understanding when things didn't work out for a cycle. Even when I miscarried - I felt as though I was supported and cared for.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kim B)
All of the nursing staff cared for my well being. They were compassionate and kind every single visit. They cried with me when I miscarried and cheered me on every cycle. They were a large part of my support system
Describe your experience with Shady Grove Fertility.
Excellent financing options. Fantastic front desk staff. Professional skilled phlebotomists. Excellent hours for accommodating schedules
Describe the costs associated with your care under Lorna Timmreck at Shady Grove Fertility.
$10,000 est
10
Doctor
Lorna Timmreck
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Columbia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
10
10
Age 32
1 IVF
1 Egg Freezing
Latinx
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Doyle] was unable to do our egg retrieval and was very apologetic and disappointed to not be able to perform this procedure on his patient. He called and followed up with us that same day. He is a very up-beat individual.
Everyone [at Shady Grove] was very nice and genuinely cared about every patient that was there. We were all greeted promptly and with a smile. Staff would say hi, and make small talk.
How was your experience with Joseph Doyle at Shady Grove Fertility?
Dr. Doyle was very personable. He was patient, answering all of our questions in a way we could understand. He also took time to call us with our results and answer our questions. He was unable to do our egg retrieval and was very apologetic and disappointed to not be able to perform this procedure on his patient. He called and followed up with us that same day. He is a very up-beat individual.
During treatment, were you treated like a number or a human with Joseph Doyle at Shady Grove Fertility?
Everyone was very nice and genuinely cared about every patient that was there. We were all greeted promptly and with a smile. Staff would say hi, and make small talk.
10
Doctor
Joseph Doyle
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2011 - 2014, Successful
10
10
Age 34 - 37
6 IUI
Donor Sperm
Male Factor
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Mckeeby is an amazing doctor. He is patient and kind. If there are as bad news to deliver he made sure I fully understood what was going on. He took the time to make me understand the next steps....Dana is the best! I absolutely loved her as a nurse and person too. I felt like she was truly excited for me and my pregnancies...Wait times [at Shady Grvcan sometimes be long.
Dr Mckeeby is an amazing doctor. He is patient and kind. If there are as bad news to deliver he made sure I fully understood what was going on. He took the time to make me understand the next steps....Dana is the best! I absolutely loved her as a nurse and person too. I felt like she was truly excited for me and my pregnancies...Wait times [at Shady Grvcan sometimes be long.
How was your experience with Jeffrey McKeeby at Shady Grove Fertility?
Dr Mckeeby is an amazing doctor. He is patient and kind. If there are as bad news to deliver he made sure I fully understood what was going on. He took the time to make me understand the next steps.
What's one piece of advice would you give a prospective patient of Jeffrey McKeeby at Shady Grove Fertility?
Ask questions if you don't understand.
During treatment, were you treated like a number or a human with Jeffrey McKeeby at Shady Grove Fertility?
When I was going through my treatment my mom was dying. The staff was so supportive. They knew me and my situation and took a personal interest.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dana White)
Dana is the best! I absolutely loved her as a nurse and person too. I felt like she was truly excited for me and my pregnancies.
Describe your experience with Shady Grove Fertility.
Wait times can sometimes be long.
10
Doctor
Jeffrey McKeeby
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Annapolis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
10
10
Age 39
1 IUI
IVF
Egg Freezing
Unexplained
Latinx
Income $100K - $199K
Marketer or PR
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Chang] went straight to the point, avoiding unnecessary tests and treatments. I recommend him 100%
Write down everything. Given his [Dr. Chang's]expertise, he may not be as accessible.
How was your experience with Frank Chang at Shady Grove Fertility?
After being treated by several doctors in different clinics, Dr Chang's expertise rised above all! he went straight to the point, avoiding unnecesary tests and treatments. I recommend him 100%
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Write down everything. Given his expertise, he may not be as accesible
Describe your experience with your monitoring appointments at Shady Grove Fertility.
timely and precise
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2013 - 2014, Successful
10
8
Age 37 - 38
4 IUI
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Operations
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
[Shady Grove] was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends...She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
How was your experience with Kimberly Moon at Shady Grove Fertility?
She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
She was honest and professional yet understood the deeply emotional aspects of infertility.
Describe your experience with Shady Grove Fertility.
A clinic was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had most of the treatments covered by insurance.
10
Doctor
Kimberly Moon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
10
9
Age 36
7 IUI
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Around day 13 or 14 when my eggs already had a nice grow I did my trigger shot and the next day had my IUI [with Dr. Frank Chang]. After the IUD they prescribe you the vaginal hormones to help with the uterus lining...He took the time to explain what will be the next step to us. The day before to do the IUI he personally call me to explain what was going on with my eggs and if I want to do the IUI (I had to many eggs)...The day I had my IUI I didn’t know who would do my treatment (is not always your primary doctor) so I asked for doctor Chang and I found him talking to a nurse and I asked him “Dr. Chang please could you do the IUI” and he said “Yes, just wait for my in the room”. I was so happy.
They are really nice nurses [at Shady Grove Fertility] and they always call you back the same day usually at the end of the day...The people who works with the insurances companies are really knowledge and nice, they explain almost every detail about your insurance covers. I had a few problem with the personal from the front desk, sometimes they don’t know about some information and make you wait long time on the phone...They call the wrong pharmacy to get my trigger shot.
How was your experience with Frank Chang at Shady Grove Fertility?
He was so nice with me. Every time I saw him he always answers my concerns and worries and make me feels calm and positive (when you are in a fertility treatment been positive is a key for success). The day I had my IUI I didn’t know who would do my treatment (is not always your primary doctor) so I asked for doctor Chang and I found him talking to a nurse and I asked him “Dr. Chang please could you do the IUI” and he said “Yes, just wait for my in the room”. I was so happy.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Follow his advises and be super positive!
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
He took the time to explain what will be the next step to us. The day before to do the IUI he personally call me to explain what was going on with my eggs and if I want to do the IUI (I had to many eggs).
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
He did the hormones injections (I don’t remember the name of the injections). I started the fourth day of my period and then I had to go every day or every other day to check my process. Around day 13 or 14 when my eggs already had a nice grow I did my trigger shot and the next day had my IUI. After the IUD they prescribe you the vaginal hormones to help with the uterus lining.
Describe your experience with your nurse at Shady Grove Fertility.
They are really nice nurses and they always call you back the same day usually at the end of the day.
Describe your experience with Shady Grove Fertility.
The people who works with the insurances companies are really knowledge and nice, they explain almost every detail about your insurance covers. I had a few problem with the personal from the front desk, sometimes they don’t know about some information and make you wait long time on the phone.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
$1,500
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility.
They call the wrong pharmacy to get my trigger shot.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
10
10
Age 38 - 39
2 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Professor
Strongly Recommends
Strongly Recommends
Successful
I am not sure how Dr Chang treated other patients but when he learned that I am scientists he made every effort to provide me with data and statistics for every question I had.
She [my nurse] took her time to explain everything I wanted to know and was very caring and personal
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
if anyone can help you - he is the one!
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
I am not sure how Dr Chang treated other patients but when he learned that I am scientists he made every effort to provide me with data and statistics for every question I had. Additionally when I would get results from any of the tests, a nurse would call to let me know and if I had any questions she was not able to answer Dr Chang would call. When my first pregnancy went wrong, gave me all the answers I needed to deal the best I can with the situation. I am really really grateful for that. He is not someone to cry with you but he is very smart guy who knows his job very well and how to treat his patients.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Started with Vivelle patches and cetrotide and afterwards we did Gonal F/Menopur and the final shot was Lupron not HCG which would have been too much for me. I remember that one of the nurses commented that everyone in the clinic is giving HCG and she was asking me 10 times if I am sure the I needed Lupron. I was responding very well to treatment and if I got HCG I wold have likely ended up in hospital due to hyper-stimulation. First pregnancy lost due to trisomy (we biopsied the embryo to learn what went wrong. Would recommend this over waiting at home the embryo goes out on its own. This helped me tremendously to deal with the pregnancy loss. Second cycle we got out twin girls. I carried them full term and they are happy healthy kids and I am well too.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
She took her time to explain everything I wanted to know and was very caring and personal
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
we had to pay for medication and IVF cycles out of pocket but doctor's visits were covered by insurance so I would not know the precise sum. I would guess that it was between $20,000 and $25,000 for both cycles with meds. We also got a discount for the cycles because we paid for multiple cycles from once.
10
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
8
10
Age 38
13 IUI
2 IVF
Donor Sperm
Recurrent Pregnancy Loss
East Asian
Income $50K - $99K
Teacher
3rd of 3 Docs
Neutral
Strongly Recommends
Successful
Dr. Chang is very kind, not super chatty. I had switched to him from another doctor -- they had actually been partners once upon a time and so they knew each other well. My previous doctor, who was more aggressive in treating RPL that had possible immunological causes, told me outright that Dr. Chang would not be in favor of my doing IVIG. I brought him my labwork from the immunological testing that my other doctor had ordered and he was very honest and said, "I don't know I am looking at." He said that he was willing to let me do blood thinning injections, and I had thought that maybe that would be enough, and since I was not super excited about doing IVIG, I was happy enough to try my first round of IVF, after 13 rounds of IUI with 4 miscarriages, without doing the IVIG. Unfortunately I did have my fifth miscarriage with a genetically tested embryo. From that retrieval, I only had one other frozen embryo that did not reveal any results in the genetic testing (perhaps a glitch in the testing, perhaps an indication that it was not a good embryo). As a result, Dr. Chang was more than happy to let me do my second retrieval (I had a package of two retrievals) rather than compel me to use the embryo of uncertain quality. For this round, he did not discourage me from doing IVIG, and so I was super lucky enough for the embryo to finally stick. My son is now three years old. I really liked Dr. Chang as a person, and I know that immune issues in pregnancy have split the RE professional community: some doctors believe it but won't treat it, some doctors just don't believe in it, and then there are RE's out there who really look to immune issues when a patient's history of RPL suggests that it might be present. So I think Dr. Chang is an excellent doctor who just happens to not be in the "immune camp."
I had a package of two retrievals, as many FETs as were needed, freezing and storage for a year. I qualified for a reduction in price due to my income, and I think it was a little over $15,000. I used both retrievals, so it was an extremely good deal. I also qualified for some reduced price medication for my first round of IVF...Shady Grove is a very large facility and has so many patients. I totally thought that it would feel like a factory and was quite pleasantly surprised that it was by far the best experience I had had. From the doctor to nurse to the people signing you in at the front desk to the financial people and the monitoring nurses, I never had a bad experience. They were all very polite and kind and did not make you feel rushed. The financial consultants were particularly thorough and kind. I had a different doctor for my transfer, Dr. Doyle, and he didn't know me at all but made me feel like I was his patient. I was floored by the contrast between my expectations and my actual experience.
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang is very kind, not super chatty. I had switched to him from another doctor -- they had actually been partners once upon a time and so they knew each other well. My previous doctor, who was more aggressive in treating RPL that had possible immunological causes, told me outright that Dr. Chang would not be in favor of my doing IVIG. I brought him my labwork from the immunological testing that my other doctor had ordered and he was very honest and said, "I don't know I am looking at." He said that he was willing to let me do blood thinning injections, and I had thought that maybe that would be enough, and since I was not super excited about doing IVIG, I was happy enough to try my first round of IVF, after 13 rounds of IUI with 4 miscarriages, without doing the IVIG. Unfortunately I did have my fifth miscarriage with a genetically tested embryo. From that retrieval, I only had one other frozen embryo that did not reveal any results in the genetic testing (perhaps a glitch in the testing, perhaps an indication that it was not a good embryo). As a result, Dr. Chang was more than happy to let me do my second retrieval (I had a package of two retrievals) rather than compel me to use the embryo of uncertain quality. For this round, he did not discourage me from doing IVIG, and so I was super lucky enough for the embryo to finally stick. My son is now three years old. I really liked Dr. Chang as a person, and I know that immune issues in pregnancy have split the RE professional community: some doctors believe it but won't treat it, some doctors just don't believe in it, and then there are RE's out there who really look to immune issues when a patient's history of RPL suggests that it might be present. So I think Dr. Chang is an excellent doctor who just happens to not be in the "immune camp."
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
If you have had several miscarriages and want to pursue immune testing and treatment, Dr. Chang is probably not the way to go. Other than that, he is a very thoughtful doctor.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang is very compassionate but in a low-key way. Of the three doctors I had, he was the only one who would actually phone me -- it kind of blew me away that he'd call personally instead of getting a nurse to call. The only critique I have of him is one that I knew when I switched: he is not really interested in treating people who suspect themselves to have immunological problems with pregnancy. So he was politely dismissive of IVIG, an immune treatment that was recommended by my previous RE (who I sadly had to leave for financial reasons once I switched to IVF). But other than that, he is compassionate and seemed devastated when he had to tell me he could see no heartbeat for my fifth miscarriage on my first IVF round with him (I did not elect to do IVIG for this transfer).
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Because I had had four IUI miscarriages at another clinic, Dr. Chang strongly recommended that I use a genetically tested embryo rather than do an IVF transfer without genetic testing. I fully agreed. For my first transfer, I injected with Lovenox (a blood thinner), which was his concession to my suspected immune issues. I was also happy to do that since I was honestly a little freaked out by the thought of IVIG. After my miscarriage, Dr. Chang was so disappointed with the RPL that he actually requested that the D&C fetal material be genetically tested (again) just to make sure that the original testing was correct (it was). (My OB thought it was a little silly to test it because the chances of the original testing being wrong are very very slim.) Dr. Chang also called the genetic testing company to find out the gender of embryo, as a way to make sure that we had all the right information. For my second transfer, Dr. Chang saw no reason for me to spend the money on genetic testing again. And so we went for a fresh 5 day transfer. I continued doing the Lovenox injections, and I also informed him that I'd be doing IVIF pre-transfer. He again did not seem to think that the IVIG would help at all, but he did not discourage me. Happily, I did get pregnant and for the first time my HCG doubled and doubled ... and now I have a three year old. The credit for my protocol will have to go to Dr. Abbasi of Columbia Fertility Associates, as well as Dr. Victor Priego, a hematologist at the Center for Cancer and Blood Disorders.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jessica)
Jessica was amazing! Very personable and easy to talk to, very positive. She was totally organized. I was quite surprised because I had expected to have a "dip" when moving to Shady Grove Fertility, which is so large and seemed to have the reputation of a factory. I had the complete opposite experience, personified by Jessica. She was very responsive to email or phone calls, kept track of all my paperwork, and left me the nicest happiest message on my answering machine after my son was born.
Describe your experience with Shady Grove Fertility.
Shady Grove is a very large facility and has so many patients. I totally thought that it would feel like a factory and was quite pleasantly surprised that it was by far the best experience I had had. From the doctor to nurse to the people signing you in at the front desk to the financial people and the monitoring nurses, I never had a bad experience. They were all very polite and kind and did not make you feel rushed. The financial consultants were particularly thorough and kind. I had a different doctor for my transfer, Dr. Doyle, and he didn't know me at all but made me feel like I was his patient. I was floored by the contrast between my expectations and my actual experience.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
I had a package of two retrievals, as many FETs as were needed, freezing and storage for a year. I qualified for a reduction in price due to my income, and I think it was a little over $15,000. I used both retrievals, so it was an extremely good deal. I also qualified for some reduced price medication for my first round of IVF.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My nurse Jessica was fabulous, and she said, "Do you want multiples at all?" and I said no. She said, then only transfer one embryo. She said, "It's happened before that someone transfers two, and then one splits ... and they got triplets." I really did not want that to happen!
8
Doctor
Frank Chang
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
0
10
Age 32
1 IVF
Donor Sperm
Male Factor
European
Income $50K - $99K
Writer
Doesn't Recommend
Strongly Recommends
Unsuccessful
TESE Microdissection in an effort to retrieve mature sperm in high quantities after a diagnosis of severe oligospermia...He [Dr. Paul Shin] mentioned donor sperm three times IN SPITE of us telling him that wasn't the route forward for us at that time. And for the record, we didn't need donor sperm to conceive! Thank goodness he wasn't in charge our case (he is a urologist and our AMAZING RE was in charge) because if he were, our amazing children wouldn't exist! I worry that other REs might not stand up to Dr. Shin's self-important confidence in his believe that if cutting fails then there's no hope at all.
Wait times were ridiculous. One visit we waited for 90 minutes in the exam room. Dr. Shin also had no interest in trying to adjust to our unique infertility needs. When his first attempt to help us failed, he essentially threw his hands up in the air and told us to give up--despite our telling him that our RE had a plan to move forward!...TESE Microdissection in an effort to retrieve mature sperm in high quantities after a diagnosis of severe oligospermia.
How was your experience with Paul Shin at Shady Grove Fertility?
Paul Shin has the stereotypical rock star surgeon personality. He seems to be mechanically talented as far as actual cutting is concerned, but he isn't a DOCTOR in the sense that a doctor is meant to care for his/her patients. When Dr. Shin' s first and only attempt to help us failed (quite dramatically and surprisingly) he gave up. When we went in for our followup appointment he wasn't interested in even discussing anything but donor sperm. When we explained out RE's plan to move forward without donor sperm, he was utterly dismissive. He mentioned donor sperm three times IN SPITE of us telling him that wasn't the route forward for us at that time. And for the record, we didn't need donor sperm to conceive! Thank goodness he wasn't in charge our case (he is a urologist and our AMAZING RE was in charge) because if he were, our amazing children wouldn't exist! I worry that other REs might not stand up to Dr. Shin's self-important confidence in his believe that if cutting fails then there's no hope at all.
What's one piece of advice would you give a prospective patient of Paul Shin at Shady Grove Fertility?
Don't give up when he does.
During treatment, were you treated like a number or a human with Paul Shin at Shady Grove Fertility?
Wait times were ridiculous. One visit we waited for 90 minutes in the exam room. Dr. Shin also had no interest in trying to adjust to our unique infertility needs. When his first attempt to help us failed, he essentially threw his hands up in the air and told us to give up--despite our telling him that our RE had a plan to move forward!
Describe the protocols Paul Shin used in your cycles at Shady Grove Fertility and their degree of success.
TESE Microdissection in an effort to retrieve mature sperm in high quantities after a diagnosis of severe oligospermia.
0
Doctor
Paul Shin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
LGBTQ
2009 - 2013, Successful
9
9
Age 35 - 39
28 IUI
Donor Sperm
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Operations
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
My wife and I were clear that we wanted to get pregnant with IUI and if it wasn't going to happen, we thought we would accept that. It took almost 2 years to get pregnant the first time and Dr Widra respected our wishes and did not once attempt to push us into a different course of treatment, even though his #1 objective as a reproductive endocrinologist, is to get women pregnant as quickly as possible. I continue to be very grateful for that.
I had a few care coordinators [at Shady Grove], and generally they were fine. They have a hard job, managing emotionally challenging situations, calling with highly anticipated test results. But admittedly I never felt a real connection with any of them. I understand that that may be a lot to ask....Functionally competent, efficient, solid customer service....He was direct and compassionate when there was bad news. I appreciated his sense of humor, which he used adeptly and with sensitivity. It helped me keep a sense of perspective when things looked bleak. He did not make promises that weren't his to keep and he was helpful at managing our expectations.
How was your experience with Eric Widra at Shady Grove Fertility?
My wife and I were clear that we wanted to get pregnant with IUI and if it wasn't going to happen, we thought we would accept that. It took almost 2 years to get pregnant the first time and Dr Widra respected our wishes and did not once attempt to push us into a different course of treatment, even though his #1 objective as a reproductive endocrinologist, is to get women pregnant as quickly as possible. I continue to be very grateful for that.
What's one piece of advice would you give a prospective patient of Eric Widra at Shady Grove Fertility?
he treated us honestly and respectfully - like adults who don't need to be coddled - and while we certainly had some challenges, we now have 2 healthy kids. I'm not sure what else I can say. So much of this journey is out of our control.
During treatment, were you treated like a number or a human with Eric Widra at Shady Grove Fertility?
He was direct and compassionate when there was bad news. I appreciated his sense of humor, which he used adeptly and with sensitivity. It helped me keep a sense of perspective when things looked bleak. He did not make promises that weren't his to keep and he was helpful at managing our expectations.
Describe the protocols Eric Widra used in your cycles at Shady Grove Fertility and their degree of success.
As I mentioned previously, we were patient with wanting to get pregnant with IUIs. I had 2 miscarriages before my daughter was born. I was given choices on how to conclude the miscarriages. Those choices were respected. After each, some test was proposed to see if there was an identifiable reason. There wasn't. And eventually I got pregnant.
Describe your experience with your nurse at Shady Grove Fertility.
I had a few care coordinators, and generally they were fine. They have a hard job, managing emotionally challenging situations, calling with highly anticipated test results. But admittedly I never felt a real connection with any of them. I understand that that may be a lot to ask.
Describe your experience with Shady Grove Fertility.
Functionally competent, efficient, solid customer service.
Describe the costs associated with your care under Eric Widra at Shady Grove Fertility.
2 IUIs per cycle at $395 each, I think. My insurance did not pay for IUIs. Bloodwork, D&C, HSG we're all covered.
9
Doctor
Eric Widra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2013, Unsuccessful
5
8
Age 32 - 35
7 IUI
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Levens is a nice doctor and well knowledge but maybe he needs to works in the way how to talk to his patients in certain circumstances.... When I did my IUI with Doctor Chang and I got a positive pregnancy test my husband and I went to the Shady Grove in Rockville... Dr Levens was on charge that morning and when he saw us he looks surprise to see us but not like his patient. When we explain what was the reason of our visit (positive test pregnancy) he said to us very serious “well sometimes the home pregnancy test are false positive so we are going to do blood test to confirm if you are pregnant or not”.
The staff of Annandale [Shady Grove] office were so nice and very knowledge. Easy to make an appointment. They made my first appointment with dr Levens, I think it was the most available at that time. They always call me to reminder my doctor’s appointment. They always welcome to the office and make you feel comfortable. The only problem was the waiting room was a little small (I was there more than 7 years ago) and the area were they taken the blood sample was really small too.
How was your experience with Eric Levens at Shady Grove Fertility?
Dr. Levens is a nice person but he made a comment that I didn’t like it. When I did my IUI with Doctor Chang and I got a positive pregnancy test my husband and I went to the Shady Grove in Rockville MD to do the blood test. We were so excited and nervous at the same time. Dr Levens was on charge that morning and when he saw us he looks surprise to see us but not like his patient. When we explain what was the reason of our visit (positive test pregnancy) he said to us very serious “well sometimes the home pregnancy test are false positive so we are going to do blood test to confirm if you are pregnant or not”. At that moment we felt really sad and nervous that could be a false positive, but luckily it wasn’t a false positive it was a BFP. I think that comment that Dr Levens made about the false positive (for a couple who were trying for almost 7 years to get pregnant) was a really bad one.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
Dr. Levens is a nice doctor but I would you recommend dr Chang.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens is a nice doctor and well knowledge but maybe he needs to works in the way how to talk to his patients in certain circumstances.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I did clomid and IUI. He did the hormones injections in the third or fourth day of my cycle and I have to go almost every day to the office to see is the medicine was working. In the 13 or 14 day of my cycle I did the trigger shot and next day I went to the office for the IUI. Sometimes dr Levens did the IUI other time a different doctor did the IUI.
Describe your experience with your nurse at Shady Grove Fertility.
They were really nice nurses and always answered your questions and calling you back most of the time the same day.
Describe your experience with Shady Grove Fertility.
The staff of Annandale office were so nice and very knowledge. Easy to make an appointment. They made my first appointment with dr Levens, I think it was the most available at that time. They always call me to reminder my doctor’s appointment. They always welcome to the office and make you feel comfortable. The only problem was the waiting room was a little small (I was there more than 7 years ago) and the area were they taken the blood sample was really small too.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I don’t remember very well but I think it was more than $1500 per treatment.
5
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2011 - 2013, Successful
10
10
Age 44 - 46
3 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
European
Ashkenazi Jewish
Middle Eastern
Income $500K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I had seen 2 other doctors before I saw him and he was the first person who told me the truth. He also gave me statistics and recommendations but allowed me to think about them and process them before I made a decision. ... Dr. Levens was excellent at communication and used drawings, articles, and artifacts to help convey information. ... He always made me feel comfortable.
clean, updated facility [Shady Grove Fertility] with comfortable seating and plenty of reading materials they try to keep your privacy but that is hard to do when you are seated in a large waiting room. I actually saw someone there I wish I didn't run into. ... the following people were al excellent: Allison Murray, Alethia woodley, Amy Aldrich, Cerone kent ...
How was your experience with Eric Levens at Shady Grove Fertility?
I had seen 2 other doctors before I saw him and he was the first person who told me the truth. He also gave me statistics and recommendations but allowed me to think about them and process them before I made a decision. his office was clean and equipment was new.
What's one piece of advice would you give a prospective patient of Eric Levens at Shady Grove Fertility?
see him sooner than later. Don't wait to see him. He needs time to test and try different things on your body. Also take his advise.
During treatment, were you treated like a number or a human with Eric Levens at Shady Grove Fertility?
Dr. Levens was excellent at communication and used drawings, articles, and artifacts to help convey information. he was very professional at telling me the truth and expectations of success. He always made me feel comfortable.
Describe the protocols Eric Levens used in your cycles at Shady Grove Fertility and their degree of success.
I was told to lose some weight and change my diet to organic with lots of water each day. Then we did hormones 3 cycles and 2 embryo transfers. The the first time I took the hormones, my body wasn't ready for the embryo cycles so we stopped and waited till later. Then the next cycle, I was pregnant right away, but lost it after 10 weeks. we waited again for 4 months and tried again and had a successful pregnancy. Dr. Levens recommended donor eggs based on my age which I followed right away.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: angela menefee)
the following people were al excellent: Allison Murray, Alethia woodley, Amy Aldrich, Cerone kent
Describe your experience with Shady Grove Fertility.
clean, updated facility with comfortable seating and plenty of reading materials they try to keep your privacy but that is hard to do when you are seated in a large waiting room. I actually saw someone there I wish I didn't run into.
Describe the costs associated with your care under Eric Levens at Shady Grove Fertility.
I think it was around $27,000 plus the DNC and med costs
Describe Eric Levens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I wanted multiples based on my age and no other children. The doctor did not recommend it but he understood my situation. he told me how hard it was to raise multiples and I didn't believe him. I'm lucky because we can afford to have help. he might want to prepare a sheet of how much things cost to show parents and have them sign it confirming they understand the risks before they do multiple transfers.
10
Doctor
Eric Levens
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fairfax
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
2
6
Age 35
IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Other
Income $500K
Entrepreneur
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
With regard to our specific treatment by Dr. Levy, I thought he was very quick to jump the gun after our second failed IVF and suggest thinking about donor eggs. Not only did this seem premature to me, but it made me feel like my doctor was willing to go to bat for me.
I was happy with the efficiency of the Shady Grove process, however, the waiting room area can feel very impersonal and crowded at times. Jordan was our point person for everything. She was on the ball, cheerful and genuinely wanted to see us succeed for us and not for the statistics of the clinic.
How was your experience with Michael Levy at Shady Grove Fertility?
Dr. Levy has a long track record of several decades treating patients for infertility. He is affable and personable and confident in his abilities. For those with less challenging or complex fertility issues, I believe he would be a good fit. I did not feel in our case, as we discovered we discovered we had challenges, that he was flexible or open-minded in our chances for a successful round.
What's one piece of advice would you give a prospective patient of Michael Levy at Shady Grove Fertility?
He has a long history of treating patients and I believe there is something to be said for this depth of experience. However, if you discover you are a more challenging case, I would encourage exploring other doctors.
During treatment, were you treated like a number or a human with Michael Levy at Shady Grove Fertility?
I was happy with the efficiency of the Shady Grove process, however, the waiting room area can feel very impersonal and crowded at times. With regard to our specific treatment by Dr. Levy, I thought he was very quick to jump the gun after our second failed IVF and suggest thinking about donor eggs. Not only did this seem premature to me, but it made me feel like my doctor was willing to go to bat for me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jordan Blades)
Jordan was our point person for everything. She was on the ball, cheerful and genuinely wanted to see us succeed for us and not for the statistics of the clinic.
2
Doctor
Michael Levy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
10
10
Age 31 - 32
3 IVF
Donor Sperm
Male Factor
European
Income $50K - $99K
Writer
Strongly Recommends
Strongly Recommends
Successful
When our results were not what everyone anticipated, she [Dr. Jeanne O'Brien] was ready with a plan B immediately. She called us immediately and assured us that she had a plan. There wasn't even a moment of uncertainty as to how we should proceed. Our cycle was definitely tailored to our unique fertility needs.
Shady Grove is nationally recognized for a reason. They have top notch technology and everyone who works there is really wonderful. A weakness might be that it is so big that you end up seeing many doctors throughout your treatment, but that is also a strength because the doctors can rely on each other for advice when necessary.
How was your experience with Jeanne O'Brien at Shady Grove Fertility?
My children are alive because of Dr. O'Brien. Other doctors told us to give up hope, but she felt confident (seemingly against all odds) that we would be successful. We trusted her and fought for the treatment she recommended, and have our children because of it!
What's one piece of advice would you give a prospective patient of Jeanne O'Brien at Shady Grove Fertility?
Trust her. If she says you have hope, you do. If she says to move on to a donor, it's because you really do have to use a donor.
During treatment, were you treated like a number or a human with Jeanne O'Brien at Shady Grove Fertility?
When our results were not what everyone anticipated, she was ready with a plan B immediately. She called us immediately and assured us that she had a plan. There wasn't even a moment of uncertainty as to how we should proceed. Our cycle was definitely tailored to our unique fertility needs.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Effie)
Effie is an angel. She's enormously reassuring and compassionate and really went above and beyond on our behalf.
Describe your experience with Shady Grove Fertility.
Shady Grove is nationally recognized for a reason. They have top notch technology and everyone who works there is really wonderful. A weakness might be that it is so big that you end up seeing many doctors throughout your treatment, but that is also a strength because the doctors can rely on each other for advice when necessary.
Describe the costs associated with your care under Jeanne O'Brien at Shady Grove Fertility.
When our insurance ran out, the Shared Help and Shared Risk programs allowed us to continue treatment.
10
Doctor
Jeanne O'Brien
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Rockville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013, Unsuccessful
5
8
Age 32
4 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
1st of 4 Docs
Doesn't Recommend
Neutral
Unsuccessful
We only retrieved 3 eggs. We did a day 3 transfer of two embryos but were unsuccessful. Dr Yazigi recommended a slightly higher stim protocol which ultimately was converted to an IUI. He then recommended a protocol with lupron. I did not respond at all and was cancelled the cycle. He then recommended donor eggs...a very practical physician. I would describe his bedside manner as neutral. He isn’t unkind but also isn’t particularly warm.
Strengths [at Shady Grove Fertility: Very organized and efficient Weaknesses: Not much individualization of care...Danielle [nurse] was fantastic. She is incredibly thorough and kind...We only retrieved 3 eggs. We did a day 3 transfer of two embryos but were unsuccessful. Dr Yazigi recommended a slightly higher stim protocol which ultimately was converted to an IUI. He then recommended a protocol with lupron. I did not respond at all and was cancelled the cycle. He then recommended donor eggs.
How was your experience with Ricardo Yazigi (retired) at Shady Grove Fertility?
I would recommend Dr. Yazigi for someone with more common infertility diagnoses. For anything that requires more individualization of care, I’d suggest seeing a different doctor. In my opinion, Dr Yazigi was too quick to recommend donor eggs.
What's one piece of advice would you give a prospective patient of Ricardo Yazigi (retired) at Shady Grove Fertility?
Don’t hesitate to get a second opinion.
During treatment, were you treated like a number or a human with Ricardo Yazigi (retired) at Shady Grove Fertility?
Dr. Yazigi is a very practical physician. I would describe his bedside manner as neutral. He isn’t unkind but also isn’t particularly warm.
Describe the protocols Ricardo Yazigi (retired) used in your cycles at Shady Grove Fertility and their degree of success.
At first my dx was unexplained infertility. He recommend 3 clomid IUIs. When none was successful, he mov d quickly to IVF on their standard “high responder” protocol. We only retrieved 3 eggs. We did a day 3 transfer of two embryos but were unsuccessful. Dr Yazigi recommended a slightly higher stim protocol which ultimately was converted to an IUI. He then recommended a protocol with lupron. I did not respond at all and was cancelled the cycle. He then recommended donor eggs.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Danielle)
Danielle was fantastic. She is incredibly thorough and kind.
Describe your experience with Shady Grove Fertility.
Strengths: Very organized and efficient Weaknesses: Not much individualization of care If you’re in the Baltimore/Towson area, you can’t beat the convenience. The Towson office was close to home and the Harbor East office was close to work.
5
Doctor
Ricardo Yazigi (retired)
Humanity
Communication
Frequency Seen
Compassion
8
Clinic
Shady Grove Fertility
Towson
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013, Successful
10
10
Age 29
IVF
Male Factor
Other
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Bromer] knew my case and details and was very good at relaying information...We had a great experience. He adjusted cycles as needed and was great with communicating. He was personable and answered and questions we had. He was nice, sincere, empathetic, and genuine...able to diagnose and determine a treatment plan for us in a short amount of time
Everyone was incredibly nice and polite. I did not meet a single person [at Shady Grove Fertility-Frederick] I wasn’t happy with or felt or off by. My nurse was fantastic and answered my questions in a timely manner both through email and phone calls. The bloodwork nurses were fantastic as well...We did a shared risk program and paid $22,000 for our IVF. Medication was an extra expense. Our fresh cycle was approximately $7,000 in medication. The two frozen cycles were approximately $5000 in medication.
How was your experience with Jason Bromer at Shady Grove Fertility?
We had a great experience. He adjusted cycles as needed and was great with communicating. He was personable and answered and questions we had. He was nice, sincere, empathetic, and genuine. I was very happy with our experience with Dr. Bromer.
What's one piece of advice would you give a prospective patient of Jason Bromer at Shady Grove Fertility?
Ask questions.
During treatment, were you treated like a number or a human with Jason Bromer at Shady Grove Fertility?
He knew my case and details and was very good at relaying information.
Describe the protocols Jason Bromer used in your cycles at Shady Grove Fertility and their degree of success.
I do not remember specifics. I triggered with Lupron.
Describe your experience with your nurse at Shady Grove Fertility.
Everyone was incredibly nice and polite. I did not meet a single person. I wasn’t happy with or felt or off by. My nurse was fantastic and answered my questions in a timely manner both through email and phone calls. The bloodwork nurses were fantastic as well.
Describe your experience with Shady Grove Fertility.
My clinic was great with communication and empathy. Everyone was polite and knowledgeable. They were able to diagnose and determine a treatment plan for us in a short amount of time. I think future patients should not judge the clinic by their first visit. You are literally a number when you go in for a consultation, but you become family.
Describe the costs associated with your care under Jason Bromer at Shady Grove Fertility.
We did a shared risk program and paid $22,000 for our IVF. Medication was an extra expense. Our fresh cycle was approximately $7,000 in medication. The two frozen cycles were approximately $5000 in medication.
Describe Jason Bromer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a
10
Doctor
Jason Bromer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Frederick
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2013, Successful
6
9
Age 32 - 33
IVF
Surrogacy
East Asian
Income $200K - $499K
Entrepreneur
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Successful
I had only a couple short meetings with her throughout the process. She [Dr Osborn] was my first doctor so I did not know all the questions to ask, I found out most information online...Ask lots of questions. Ask her to tell you the numbers. I had to ask a few times to get to the bottom of it - I asked "Based on my numbers, what is the estimated number of cycles it will take to get to a live birth?" Then her answer was 2.6
Shady Grove is a factory. Good results, but I only saw Dr. Osborn 3 times the whole time I was there...Multiple locations, convenient, runs like a well oiled machine, but also feels like an assembly line...I actually signed up for shared risk program where you pay 2.5 times the cost of one cycle, with money returned if there was no live birth after 6 cycles.
How was your experience with Barbara Osborn at Shady Grove Fertility?
I had only a couple short meetings with her throughout the process. She was my first doctor so I did not know all the questions to ask, I found out most information online..
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Ask lots of questions. Ask her to tell you the numbers. I had to ask a few times to get to the bottom of it - I asked "Based on my numbers, what is the estimated number of cycles it will take to get to a live birth?" Then her answer was 2.6
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
Shady Grove is a factory. Good results, but I only saw Dr. Osborn 3 times the whole time I was there
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
300 Gonal-f, 225 Menopur
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Linda Hocker)
I needed to get 1 extra vial for an extra day of meds but could not get it from the pharmacy downstairs and Linda was able to call the office and get me one
Describe your experience with Shady Grove Fertility.
Multiple locations, convenient, runs like a well oiled machine, but also feels like an assembly line
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
I actually signed up for shared risk program where you pay 2.5 times the cost of one cycle, with money returned if there was no live birth after 6 cycles.
6
Doctor
Barbara Osborn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2013, Successful
8
8
Age 33 - 36
1 IUI
Unexplained
Other
European
Latinx
Income $200K - $499K
Consultant
Neutral
Neutral
Successful
Wish she [Dr. Osborn] had looked at why I couldn't do this on my own but on the whole she is a kind and caring doctor. In the end I did get the one thing I wanted... and then some. My twins are here because of her...We planned an IUI. She watched and my eggs took a long time to grow so lots of extra FSH shots. We had success on our first try...always felt like to goal was to just have a baby .. not to find out why I couldn't get pregnant on my own
They [Shady Grove Fertility] did a nice job dealing with the insurance and let us know what we might have to pay for and how to get our drugs from insurance.Very helpful with scheduling appointments...Wish she [Dr. Osborn] had looked at why I couldn't do this on my own but on the whole she is a kind and caring doctor. In the end I did get the one thing I wanted... and then some. My twins are here because of her...We planned an IUI. She watched and my eggs took a long time to grow so lots of extra FSH shots. We had success on our first try...always felt like to goal was to just have a baby .. not to find out why I couldn't get pregnant on my own
How was your experience with Barbara Osborn at Shady Grove Fertility?
Wish she had looked at why I couldn't do this on my own but on the whole she is a kind and caring doctor. In the end I did get the one thing I wanted... and then some. My twins are here because of her.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Ask why you can't get pregnant on your own... there are other medical issues from infertility
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
always felt like to goal was to just have a baby .. not to find out why I couldn't get pregnant on my own
Describe the protocols Barbara Osborn used in your cycles at Shady Grove Fertility and their degree of success.
We planned an IUI. She watched and my eggs took a long time to grow so lots of extra FSH shots. We had success on our first try
Describe your experience with Shady Grove Fertility.
They did a nice job dealing with the insurance and let us know what we might have to pay for and how to get our drugs from insurance.Very helpful with scheduling appointments..............................
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
this was back in the day when insurance plans covered things.... I paid almost nothing
What specific things went wrong at Shady Grove Fertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Shady Grove Fertility.
No nothing
8
Doctor
Barbara Osborn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Unknown Success
6
9
Age 35 - 36
1 IVF
1 Embryo Freezing
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Not sure
She [Dr Osborn] did a good job and was cautious about treatment - she encouraged us to only implant a single perfect embryo on our first round, instead of automatically going for multiples. I would recommend her to someone who is knowledgeable about the process and doesn't need a lot of hand-holding.
The waiting room [at Shady Grove on K Street] is very crowded and that can get a little awkward. But they were always prompt with all of the appointments. They were great about squeezing me in the time I thought I was having a miscarriage. Ultimately I am glad that we made the choice to go here. I liked the injection class they taught - very useful and helpful.
How was your experience with Barbara Osborn at Shady Grove Fertility?
She is a very knowledgeable doctor. I would describe her as clinical; meaning that she knows a lot but is always thinking about the medical side of things. I did not really feel like I could talk with her about the emotional part of the IVF process. I also didn't feel like I could ask questions about my treatment outside of any appointments we had. She did a good job and was cautious about treatment - she encouraged us to only implant a single perfect embryo on our first round, instead of automatically going for multiples. I would recommend her to someone who is knowledgeable about the process and doesn't need a lot of hand-holding.
What's one piece of advice would you give a prospective patient of Barbara Osborn at Shady Grove Fertility?
Be assertive during your appointments with her and ask a lot of questions then, because I felt she was hard to talk with otherwise.
During treatment, were you treated like a number or a human with Barbara Osborn at Shady Grove Fertility?
She was a good but impersonal doctor. She definitely explained the process fully, but I didn't see her except when there was something major to discuss (like a negative pregnancy test.)
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Heidi)
Heidi was a great nurse - she was extremely attentive and communicative during the process. She was very responsive to any emails I sent and answered all questions quickly.
Describe your experience with Shady Grove Fertility.
Shady Grove is very well-run. It's very organized. It is convenient - there are multiple locations, and I could go to different locations for blood draws or ultrasounds if a certain one was closer (i.e., if I was doing errands on a Saturday in Baltimore, I could go to a MD location and they'd do the work and have the results.) The waiting room is very crowded and that can get a little awkward. But they were always prompt with all of the appointments. They were great about squeezing me in the time I thought I was having a miscarriage. Ultimately I am glad that we made the choice to go here. I liked the injection class they taught - very useful and helpful.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It was crowded but organized. There was a sign in sheet and then you were called from it. The waits were not too bad considering the number of people being treated. Everybody was very efficient. They were also nice but not overly chatty or personal. I could get some quick questions answered, but mostly they referred me to my nurse, who was excellent about answering anything, and doing it quickly.
Describe the costs associated with your care under Barbara Osborn at Shady Grove Fertility.
Our insurance covered half of the care. We were told that our negotiated rate with our carrier (Kaiser) was the lowest of the insurance providers who covered fertility treatments. I think our costs were about $10k for the IVF with egg retrieval and about $5k for the second cycle of just the embryo transfer. This included all of my medication (purchase separately) and frozen embryo storage.
6
Doctor
Barbara Osborn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012, Unknown Success
10
10
Age 28
4 IUI
1 IVF
PCOS
Latinx
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I only got to work with Dr. Saffan in the initial diagnosis phase before we had to move away, but I feel like the was very thorough and went through explanation of all of the medical tests that needed to be done and why. After results for each test came in he sat down and explained them to us with patience and understanding, letting us ask questions but not letting us get overwhelmed all at once. In hindsight I would have liked one more test to diagnose my endometriosis earlier on but I understand that it is not an industry standard.
The financial advisor [at Shady Grove in Fair Oaks] was excellent in pulling our benefits and showing us what would be out of pocket, which was very little....Its a huge network and they have all of the latest resources and technology. I wish I had had the opportunity to stay in the area and complete my treatment at Shady Grove. I felt safe and taken care of there...Dr. Saffan ran hormone tests, HSG, genetic testing, as well as the usual pre-pregnancy blood tests. He presented the genetic testing well, which I can attest to because it is my educational background.
How was your experience with David Saffan at Shady Grove Fertility?
I only got to work with Dr. Saffan in the initial diagnosis phase before we had to move away, but I feel like the was very thorough and went through explanation of all of the medical tests that needed to be done and why. After results for each test came in he sat down and explained them to us with patience and understanding, letting us ask questions but not letting us get overwhelmed all at once. In hindsight I would have liked one more test to diagnose my endometriosis earlier on but I understand that it is not an industry standard.
What's one piece of advice would you give a prospective patient of David Saffan at Shady Grove Fertility?
Don't be afraid to ask questions, he is does not shy away from anything you might want to know. If he thinks it will overwhelm you more than inform, trust him.
During treatment, were you treated like a number or a human with David Saffan at Shady Grove Fertility?
Dr. Saffan was the first doctor we went to about our infertility issues. He was very honest and open about expectations. He answered all of our questions and took his time with us in the initial visit and subsequent visits. He was kind but to the point and fact driven. He was one of the best doctors I had.
Describe the protocols David Saffan used in your cycles at Shady Grove Fertility and their degree of success.
My initial diagnosis that I knew I had was PCOS. Dr. Saffan ran hormone tests, HSG, genetic testing, as well as the usual pre-pregnancy blood tests. He presented the genetic testing well, which I can attest to because it is my educational background.
Describe your experience with Shady Grove Fertility.
Its a huge network and they have all of the latest resources and technology. I wish I had had the opportunity to stay in the area and complete my treatment at Shady Grove. I felt safe and taken care of there.
Describe the costs associated with your care under David Saffan at Shady Grove Fertility.
We had good insurance through Fairfax County. The mayority of the procedures were covered through the insurance. The financial advisor was excellent in pulling our benefits and showing us what would be out of pocket, which was very little.
10
Doctor
David Saffan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources