Sher Fertility of New York
Available Resources
Genetic counseling
Acupuncture
Mental health counseling
Nutrition counseling
Administration of shots
Coordinating at-home nursing
Selling medication
Providing backup medication
New York
425 Fifth Ave
New York, NY 10016
(646) 792-7476
Purchase
3020 Westchester Ave
Purchase, NY 10577
(914) 696-7476
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136 assessments
9
9
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, 3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
9
Dr. Dicken is a skilled doctor who is willing to treat patients with severely diminished ovarian reserve. I went to retrieval with an AFC of 7 and an AMH of below .4. She specializes in this type of treatment and did not overmedicate me, in order to avoid compromising the quality of remaining eggs. She was willing to incorporate HGH at my suggestion, based on outside research I had done. At one point we had some communication glitches, which resulted in our having to delay a cycle, but we came to learn this was more the result of failed communication between her and the office staff. We are very grateful to her for her willingness to help patients like me - she will go to retrieval for only one egg, because she understands how precious that one egg is.
SHER is willing to work with patients who have DOR which was our biggest priority. I previously did a cycle at RMA who treated me like a number for sure. All doctors are skilled in this sub-area. The clinic is great about sending instructions and calendars, has very responsive and communicative staff who are always available by email, and has a great late-night nursing call back system. I would highly recommend for a patient with diminished ovarian reserve as they are one of few clinics who will go to retrieval for one or two eggs.
Age
36
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF, 3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
9
How was your experience with Cary Dicken at Sher Fertility of New York?
Dr. Dicken is a skilled doctor who is willing to treat patients with severely diminished ovarian reserve. I went to retrieval with an AFC of 7 and an AMH of below .4. She specializes in this type of treatment and did not overmedicate me, in order to avoid compromising the quality of remaining eggs. She was willing to incorporate HGH at my suggestion, based on outside research I had done. At one point we had some communication glitches, which resulted in our having to delay a cycle, but we came to learn this was more the result of failed communication between her and the office staff. We are very grateful to her for her willingness to help patients like me - she will go to retrieval for only one egg, because she understands how precious that one egg is.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
Ask questions, and be sure that you understand every aspect of the proposed treatment as well as the rationale. Maintain communication throughout.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
Dr. Dicken is excellent at maintaining active correspondence during treatment. She always responded to our emails, which were often sent during periods of heightened emotion and anxiety, within 24 hours, and was both reassuring and realistic. She always read our chart before seeing us, and asked us how we were before delivering news.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
Our first cycle, we used 150iu of Menopur and 150iu of Gonal F, then added in 250mg of Cetrotide three days before retrieval. We triggered with HCG. The rationale was to not overmedicate, as I have DOR and too much medication can compromise the quality of eggs. We retrieved 4 eggs, and froze one 5-day embryo, which tested PGS normal. The second cycle, we hoped to have similar results but possibly retrieve more eggs without compromising quality, so we kept the protocol the same for the first five days, but then increased the Gonal f to 225iu on the sixth day, and added 1mL of Omnitrope (HGH) to increase egg quality. We also started the Cetrotide sooner to allow the eggs to grow a bit longer while preventing premature ovulation. We triggered with a combination of HCG and Lupron. That cycle, we retrieved 9 eggs, though only 6 were mature. Of those six, three made it past day 3, and 2 made it to freeze. We tested both - one came back PGS normal, and the other was inconclusive (the cells that were biopsied did not have enough DNA to run the test - annoying). We are about to start a third cycle and will probably keep the treatment the same as the second, because we were happy with the results.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Marian Gerges)
Marian was responsive, kind, and organized. We had one problem with communication that was frustrating - when we started our second cycle we did not have a full consultation, only a partial, so some decisions were made without our knowledge. They were responsive and rectified the situation with a mid-cycle consultation. We will not make the mistake again - the office staff in that case needed to be better as communicating as an entire team, but Marian herself was great. she even answered our late-night call when we had a panic attack about administering the double trigger We really love her and hope to work with her again.
Describe your experience with Sher Fertility of New York.
SHER is willing to work with patients who have DOR which was our biggest priority. I previously did a cycle at RMA who treated me like a number for sure. All doctors are skilled in this sub-area. The clinic is great about sending instructions and calendars, has very responsive and communicative staff who are always available by email, and has a great late-night nursing call back system. I would highly recommend for a patient with diminished ovarian reserve as they are one of few clinics who will go to retrieval for one or two eggs.
Describe the costs associated with your care under Cary Dicken at Sher Fertility of New York.
We had two cycles covered by insurance. The next will be self pay. The first two cycles came out to about 5K each including the cost of PGS testing and co-pays. They have quoted the self pay cycle at about 12K.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Dr. Dicken recommends transferring two past the age of 35, though she is more cautious with PGS-tested normal embryos and the last time we spoke, indicated that it was ultimately up to us. We will most likely transfer the PGS normal embryo along with the inconclusive embryo at the same time, because that (according to her) gives us the highest chance of a single live birth. Overall, she is a good combination of realistic but cautious.
What specific things went wrong at Sher Fertility of New York?
- Provided conflicting information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Sher Fertility of New York.
As written in the nursing section, we had a glitch with our second cycle where the staff didn't give us a full consultation appointment so decisions were being made without communicating to us the rationale. Also, we had to delay a cycle because Dr. Dicken didn't tell us to abstain from intercourse in the weeks prior and didn't want to risk proceeding if I was possibly pregnant (I wasn't). This was very frustrating, though they were responsive to our concerns. Overall we were happy enough with the outcome and so grateful to her for treating us with DOR that we took this as a lesson to always make sure we are asking the right questions and insisting on appointments and rationale. We will take it upon ourselves to be hypervigilant in the future. This is the only reason for the lower ratings.
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Verified
This patient has provided documentation of treatment at this clinic.
10
6
Age
38
Treated
2020
Success with this Doc
?
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
10
6
I switched to Dr Dicken after a failed IVF cycle at another clinic and the difference is night and day. Dr Dicken is compassionate yet straightforward, always reachable, did 99% of my scans. She gave me information but also provided advice. She has customized my treatment and allowed for flexible timing depending on the likelihood of success at each baseline...she has been present at every scan and been very forthcoming with information, describing her thought process step by step. She was much more thorough in the diagnostic workup and has found potential issues that other doctors had missed.
I’ve worked with different nurses [at Sher Fertility of New York]. Some senior nurses are great, very helpful and compassionate. First primary nurse was kind but extremely disorganized - forgot to send my calendar, forgot to order meds, missed some consents, didn’t submit insurance authorization for meds...I’ve had repeated problems ordering meds...I asked four separate times to order meds through my insurance company’s in-network pharmacy but it never got done so i had to pay out of pocket.
Age
38
Treated
2020
Success with this Doc
?
Race
European, East Asian
Income
$500K+
Occupation
Investor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
10
6
How was your experience with Cary Dicken at Sher Fertility of New York?
I have had an excellent experience so far with Dr Dicken, she has been present at every scan and been very forthcoming with information, describing her thought process step by step. She was much more thorough in the diagnostic workup and has found potential issues that other doctors had missed.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
Get educated, ask questions, be an active partner in your treatment.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
I switched to Dr Dicken after a failed IVF cycle at another clinic and the difference is night and day. Dr Dicken is compassionate yet straightforward, always reachable, did 99% of my scans. She gave me information but also provided advice. She has customized my treatment and allowed for flexible timing depending on the likelihood of success at each baseline.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
Estrogen prime antagonist protocol + PICSI:
- estradiol, follistim 150iu, menopur 150iu, ganirelix, HGH, dual trigger (Lupron, Novarel)
Supplements, acupuncture, thyroid medication.
We prime every month but base treatment on my antral count at baseline to maximize results, delay stims until CD4 or 5 (long cycles).
Results: 3 eggs retrieved, one day 6 embryo frozen. Prior doctor said I would never be able to retrieve more than 1-2 eggs per cycle, so this was above expectations.
Describe your experience with the nursing staff.
It varies. I’ve worked with different nurses. Some senior nurses are great, very helpful and compassionate.
First primary nurse was kind but extremely disorganized - forgot to send my calendar, forgot to order meds, missed some consents, didn’t submit insurance authorization for meds. Every step required chasing with repeated reminders, zero communication.
Since then I have rotated between different nurses, some better than others.
Describe your experience with Sher Fertility of New York.
Strengths: I really like my doctor, and like that it’s a smaller clinic with more personalized care. I love that my doctor does every scan and procedure herself, this is a huge advantage over larger clinics.
Weaknesses: they are experiencing financial difficulties and it shows, they seem increasingly disorganized and understaffed. Logistics at every step have been a challenge, if I didn’t have leftover meds from my prior clinic I would have had to cancel my cycle.
I saw a different attending doctor one day who provided conflicting (incorrect) information with poor bedside manner. However, this only happened once vs my prior clinic where it was the norm to see a different doctor every day.
What specific things went wrong at Sher Fertility of New York?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility of New York.
I’ve had repeated problems ordering meds. Eg I asked four separate times to order meds through my insurance company’s in-network pharmacy but it never got done so i had to pay out of pocket. It can be difficult to reach someone after hours. I have also had problems with billing since they began financial restructuring, hoping this gets rectified once the new billing team is in place.
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9
10
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
9
10
I felt that Dr. T[ortoriello] knew who I was as a patient - he was prepared to discuss my case every time and was very accessible...put me at ease during every appointment. He has an extremely calm bedside manner and explained what we were trying to accomplish at the beginning of every appointment. When we had an unsuccessful frozen embryo transfer, I felt that he truly took the results personally and had a different path to my care for the following attempt. I trust his professional judgment...was conservative in administering hormones (in a good way) so I wasn't overstimulated. I had heard horror stories from other clinics and felt fortunate to definitely avoid that experience.
Nursing and care coordination [at Sher Fertility of New York] was not very memorable. I didn't need hand holding so I don't think I relied on them for much other than coordinating beta tests...During my first transfer I was told I had a negative pregnancy test, which joyfully turned out to be incorrect. It was stressful to get re-tested at the time and was definitely shocking but a happy accident...doesn't employ the friendliest individuals on the phone. I know the staff may feel overrun but you are in the business of helping desperate families, a little compassionate would go a long way. I think there is some room for improvement when delivering bad news.
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
—
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
9
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
Dr. T put me at ease during every appointment. He has an extremely calm bedside manner and explained what we were trying to accomplish at the beginning of every appointment. When we had an unsuccessful frozen embryo transfer, I felt that he truly took the results personally and had a different path to my care for the following attempt. I trust his professional judgment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
I would advise anyone to come in equip with questions you have in mind. He is extremely knowledgeable but cannot read your mind and expectations.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
I felt that Dr. T knew who I was as a patient - he was prepared to discuss my case every time and was very accessible.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
I don't remember all of the exact treatment strategies used, however, I do think Dr. T was conservative in administering hormones (in a good way) so I wasn't overstimulated. I had heard horror stories from other clinics and felt fortunate to definitely avoid that experience.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecilia Choe)
Nursing and care coordination was not very memorable. I didn't need hand holding so I don't think I relied on them for much other than coordinating beta tests.
Describe your experience with Sher Fertility of New York.
The clinic doesn't employ the friendliest individuals on the phone. I know the staff may feel overrun but you are in the business of helping desperate families, a little compassionate would go a long way. I think there is some room for improvement when delivering bad news.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
We had care under the Progeny insurance network.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Dr. T was very firm to transfer a single embryo each time given my younger age.
What specific things went wrong at Sher Fertility of New York?
- Lost results
Describe the specific things that went wrong at Sher Fertility of New York.
During my first transfer I was told I had a negative pregnancy test, which joyfully turned out to be incorrect. It was stressful to get re-tested at the time and was definitely shocking but a happy accident.
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Verified
This patient has provided documentation of treatment at this clinic.
9
9
Age
38
Treated
2019
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Male Factor
9
9
Dr T [Tortoriello] really took the time to learn my entire background going back to teenage eating disorders to my current high blood pressure to recommend the next steps. He was an amazing listener (my husband and I are both talkers!) and asked questions that we were able to fill in. The day of our consultation we immediately got the ball rolling with an ultrasound and blood tests.
Incredibly clean and calming. There are two floors [at Sher Fertility of NY] and I'm occasionally confused about which floor to report to. As I had said, the receptionists are wonderful! They start off my appointments on the right foot.... I have received extremely prompt contact from my assigned nurse with very detailed instructions/suggestions over email. When we received our results for blood tests/semen analysis I received a call from both my nurse and a follow up with Dr. T to confirm my understanding.
Age
38
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 Fertility Medications
Diagnosis
Male Factor
9
9
How was your experience with Drew Tortoriello at Sher Fertility of New York?
Dr T really took the time to learn my entire background going back to teenage eating disorders to my current high blood pressure to recommend the next steps. He was an amazing listener (my husband and I are both talkers!) and asked questions that we were able to fill in. The day of our consultation we immediately got the ball rolling with an ultrasound and blood tests.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Ask as many questions as you need - he will take the time to answer them.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
I have received extremely prompt contact from my assigned nurse with very detailed instructions/suggestions over email. When we received our results for blood tests/semen analysis I received a call from both my nurse and a follow up with Dr. T to confirm my understanding. My nurse (Cecelia) was thorough, but Dr. T was very comforting and understanding in the plan that we were hoping to move forward with. He understood my concerns and helped me set in place our path.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
We are still in testing consultation mode after returning from a two week vacation. Our next steps will be IUI if needed.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecelia)
I have appreciated how through Cecelia has been, but on the phone she can speak a little too quickly for me to comprehend. I have made her slow down/repeat multiple times. She has been very kind to repeat. All nurses that have taken blood have been AMAZING! I usually have very bad veins and I have come out unscathed an mostly without any busing. Even the receptionists are very friendly and cheerful. I really appreciate for my 9 am appointments.
Describe your experience with Sher Fertility of New York.
Incredibly clean and calming. There are two floors and I'm occasionally confused about which floor to report to. As I had said, the receptionists are wonderful! They start off my appointments on the right foot.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
We have coverage through my husband's employer.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
N/A
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
42 - 43
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Poor Egg Quality
10
10
He [Dr. Tortoriello] wanted to make sure to explain things to me and would not provide an opinion as to the best course of action until he conducted preliminary tests/did a workup. Dr. T communicated with my husband and me throughout all of the treatments we did...I had to do three egg retrievals. Given my age, we PGS tested all embryos that survived to day 5. For the third retrieval, Dr. T decided to add in HGH...it was this cycle that led to the ONE embryo that tested viable and which we then transferred.
The doctors and nurses [at Sher Fertility of New York] are very communicative and supportive. I did feel as though there needed to be more communication between billing and the drs/nurses. We were initially billed for storage of embryos that did not PGS test as viable and which [Dr. Tortoriello] wouldn't transfer, which was a little frustrating...I felt very supported and that she [nurse] cared about me/the success of my treatments. She was genuinely very sad to let me know the results of the PGS testing for the first round (none of the embryos tested as viable).
Age
42 - 43
Treated
2018 - 2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Poor Egg Quality
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
Dr. Tortoriello was kind and communicative from the second I consulted with him. I had previously been to another clinic where I felt like a number and that the clinic had decided I needed to undergo IVF before even diagnosing me or conducting any tests. The experience with Dr. T was entirely opposite. He wanted to make sure to explain things to me and would not provide an opinion as to the best course of action until he conducted preliminary tests/did a workup. Dr. T communicated with my husband and me throughout all of the treatments we did.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Ask him any questions you have...he will answer them.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
Dr. Tortoriello was always available by email and his office was as well (by email and by telephone). He was sensitive to what I was experiencing emotionally and was encouraging.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
I first went through three IUIs for insurance coverage purposes. I used clomid in the first and third cycles. The third cycle led to a chemical pregnancy which slightly delayed moving forward with IVF.
I had to do three egg retrievals. Given my age, we PGS tested all embryos that survived to day 5. For the third retrieval, Dr. T decided to add in HGH...it was this cycle that led to the ONE embryo that tested viable and which we then transferred.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecilia Choe)
Cecilia was available. She even called me on her day off to let me know the results of a day 5 check of embryos. She spent time with me on the telephone when I had questions or doubts or needed assistance in thinking through what made the most sense. I felt very supported and that she cared about me/the success of my treatments. She was genuinely very sad to let me know the results of the PGS testing for the first round (none of the embryos tested as viable).
Describe your experience with Sher Fertility of New York.
The doctors and nurses are very communicative and supportive. I did feel as though there needed to be more communication between billing and the drs/nurses. We were initially billed for storage of embryos that did not PGS test as viable and which Dr. T wouldn't transfer, which was a little frustrating.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
Fortunately, my insurance covered a large portion of treatments. IUIs were covered; i had $50 co-pays every time I went for an appointment. IVF was 75% covered so I had a co-pay prior to treatment. Same for the transfer. I had to pay for medications.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
I only had one viable embryo to transfer.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
42 - 45
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
2 IVF, 5 Egg Freezing
Diagnosis
Endometriosis
10
10
He [Dr. Tortoriello] always changed my plan according to my needs. If something didn’t work, he looked for a solution. In my case he found it and we are blessed today at my age 44 with my own eggs. This is truly a blessing and miracle and It couldn’t happen without him. He didn’t turn me away where others did so it speaks to his compassion. He is dedicated and very diligent. I always felt 100 trust in him and his approach. He leveled with us when we asked the difficult questions and never gave us false hope... but somehow still managed to give us hope. I always felt relaxed with him because he is so easy going and very calm. That helps during such difficult times. I will forever be grateful to him.
[The staff at Sher Fertility of New York are] very responsive via email and in person and I never felt like a number. I felt unique in my journey and it was there approach that made me feel this way. They are amazing... They [nurses] were very responsive even communicating via email. I always felt comfortable knowing they would provide instructions when it came to my calendar and medications dosages. A couple times I ran out of medicine over a weekend and they provided me with some until I was able to get mine so I didn’t miss a cycle.
Age
42 - 45
Treated
2016 - 2019
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 5 Egg Freezing
Diagnosis
Endometriosis
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
I don’t have enough words to describe the great Doctor he is. He is smart and is very knowledgeable in the latest research. He always changed my plan according to my needs. If something didn’t work, he looked for a solution. In my case he found it and we are blessed today at my age 44 with my own eggs. This is truly a blessing and miracle and It couldn’t happen without him. He didn’t turn me away where others did so it speaks to his compassion. He is dedicated and very diligent. I always felt 100 trust in him and his approach. He leveled with us when we asked the difficult questions and never gave us false hope... but somehow still managed to give us hope. I always felt relaxed with him because he is so easy going and very calm. That helps during such difficult times. I will forever be grateful to him.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Don’t ever give up and Trust Dr. T. And his approach. I feel he is not about the money.... but truly cares. I believe that he really is in this to help in this difficult journey of infertility.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
The office staff and Dr. T were always very responsive via email and in person and I never felt like a number. I felt unique in my journey and it was there approach that made me feel this way. They are amazing.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecilia Choe and Frances Faundez)
I mainly worked with Frances Faundez and Cecilia Choe. They were both very easy to work with. They were very responsive even communicating via email. I always felt comfortable knowing they would provide instructions when it came to my calendar and medications dosages. A couple times I ran out of medicine over a weekend and they provided me with some until I was able to get mine so I didn’t miss a cycle. Frances was so compassionate and sweet when I had a miscarriage. And she took the time to make me feel like a person and not just another patient.
Describe your experience with Sher Fertility of New York.
I think all the nurses should all be as compassionate and on the same page. I know it’s hard when dealing with so many patients but it really does help. When the staff are all professional and kind and take the time to know your name It separates the practice from any other infertility practice. This journey is hard as it is and when you deal with a practice that is professional and doesn’t treat you like a number or rush you or lose patience with you it makes it more tolerable. Their strength I feel is that they are all compassionate and willing to help... even when they seemed swamped. The one advice I would have is to make sure that their front desk staff (not the 6th floor) is professional. Sometimes on the other floor when I would go in for a procedure the girls were a little loud and not well spoken or professional. I felt they were not as approachable.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
We asked Dr. T what he thought would be best for us and our situation. He would always give us his expert suggestions but ultimately try to let us decide how many we wanted transferred as long as it was safe. Based on my age we would transfer no more than two.
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Verified
This patient has provided documentation of treatment at this clinic.
9
9
Age
40
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
9
9
He [Dr. Tortoriello] was always nice and kind and polite. I always met with him every visit except for one weekend monitoring appointment where I met with his partner. He always answered my emails and all my questions...He was always right about my treatment...we moved to injectables and timed intercourse which failed the first time but worked more in harmony with my body and again he was correct 100% on which drug protocol to use despite me asking about trying other drugs and him assuring me that his choice would be best for me. My 2nd round of injectables we tried IUI and I got pregnant.
I never had to long wait or really any wait at all at [Sher Fertility of New York]...it was well run...very flexible in my appointment scheduling which was such a relief because there was no way I could have attended other well known NYC clinics with my schedule...[The nurse is] Always lovely and kind and helpful and answered emails promptly even after business hours at times...they are very busy and sometimes some details are forgotten but minor things and all in all lot better than most clinics.
Clinic Nps
Age
40
Treated
2019
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
—
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
9
9
How was your experience with Drew Tortoriello at Sher Fertility of New York?
I have a very tricky schedule living in NYC with two toddlers (one with special needs) and no family to help out so Dr. T was very flexible in my appointment scheduling which was such a relief because there was no way I could have attended other well known NYC clinics with my schedule. He always answered my questions via email or in person and I asked huge amount of questions. He was straight forward and honest but kind and compassionate at the same time. He was always right about my treatment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Just ask questions and ask the office staff questions as well to put your mind at rest and email him your concerns. I never had to long wait or really any wait at all at his office...it was well run.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
He was always nice and kind and polite. I always met with him every visit except for one weekend monitoring appointment where I met with his partner. He always answered my emails and all my questions.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
Started with clomid even though I pushed that because I was new to fertility treatments and nervous about injectables, IVF etc and wanted to try something as simple as possible. He was right when he said it probably wasn’t the best course of action to take in my situation and it caused more issues for me. Then we moved to injectables and timed intercourse which failed the first time but worked more in harmony with my body and again he was correct 100% on which drug protocol to use despite me asking about trying other drugs and him assuring me that his choice would be best for me. My 2nd round of injectables we tried IUI and I got pregnant.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Frances and Ivana )
Frances is Dr. T’s right hand woman. Always lovely and kind and helpful and answered emails promptly even after business hours at times.
Describe your experience with Sher Fertility of New York.
Strengths - small, kind, helpful, compassionate staff. Frances and Ivana went above and beyond. Also, I forget her name but the nurse who took my bloods and assisted Dr. T during examinations etc. was wonderful as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
I only had co-pay each visit and co insurance until I met my deductible.
What specific things went wrong at Sher Fertility of New York?
- Provided conflicting information
Describe the specific things that went wrong at Sher Fertility of New York.
As with any clinic you just have to follow up sometimes in case they are very busy and sometimes some details are forgotten but minor things and all in all lot better than most clinics.
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Ask this reviewer a question about their experience with Drew Tortoriello at Sher Fertility of New York.
Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
10
He [Dr. Tortoriello] is very professional, he answers all your questions and also is always available via email. He is kind and compassionate but also direct. Sometimes when you get bad news, you would prefer not to be direct but he isn’t dismissive of your hopes and dreams. We had two miscarriages with both of our transfers so the embryos likely had chromosomal abnormalities and he indicated this early on when signs showed it via sonogram but also let me have hope.
It [Sher Fertility] is one of the best clinics I have been to for any healthcare. They really don’t have any weaknesses. They worked around my cycle, they are available at night, on weekends, they respond immediately to emails and calls.... Everyone is great, they explain in detail what to expect, they comfort you when you are upset, they are loving and compassionate.... 14,000k for IVF cycle, $3800 for frozen embryo transfer
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
He is very professional, he answers all your questions and also is always available via email. He is kind and compassionate but also direct. Sometimes when you get bad news, you would prefer not to be direct but he isn’t dismissive of your hopes and dreams. We had two miscarriages with both of our transfers so the embryos likely had chromosomal abnormalities and he indicated this early on when signs showed it via sonogram but also let me have hope.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Go with Dr. T and Sher, they are kind and know what they are doing. Ask questions when you need to and know that Dr. T is usually right when he says things don’t look right.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
Everyone at Sher is so warm, they genuinely want to help you. Dr T. Is sensitive but also direct and tells you what to expect and doesn’t give you false hope. He also tries things when other Dr.s give up on you.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
He put me on an estrogen patch for 5 days to increase my follicle count and it worked. He followed my follicles very carefully and didn’t have me trigger too early, he adjusted my medicines daily as needed and as a result he got 4 eggs and all of them made it to 5 day blastocyst.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Frances )
Everyone is great, they explain in detail what to expect, they comfort you when you are upset, they are loving and compassionate.
Describe your experience with Sher Fertility of New York.
It is one of the best clinics I have been to for any healthcare. They really don’t have any weaknesses. They worked around my cycle, they are available at night, on weekends, they respond immediately to emails and calls. I love Sher!
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
14,000k for IVF cycle, $3800 for frozen embryo transfer
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
He let me make the decisions.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
42
Treated
2019
Success with this Doc
?
Treatment
2 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
—
10
10
She did a very thorough phone consultation for us before cycling again, obviously reviewed our extensive records, and has been extremely responsive while cycling. ... Dr Dicken added a few tweaks to that protocol for poor responders (like a dual trigger, for example). I liked that she had poor responder data and observations to back up her protocol tweaks.
I believe the embryology lab at SIRM is top notch. Financial can be difficult to navigate. And honestly it would be so much easier if each patient were assigned a dedicated clinical coordinator/nurse. It’s also no picnic trying to cycle out of town as a satellite patient. You really have to be your own advocate and review all of the calendars they send you. ...
Age
42
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
7th of 7 Docs
Treatment
2 IUI, 7 IVF, 3 Egg Freezing
Diagnosis
—
10
10
How was your experience with Cary Dicken at Sher Fertility of New York?
Honestly, when Dr. Wang left, I wanted to follow him to his new clinic. But because of various logistical reasons we decided to stay at SIRM. Dr. Dicken has been fantastic. As a poor responder, I appreciate that her protocol for our most recent freezing cycle hasn’t simply been a canned response.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
If you’re a former patient of Dr. Wang’s and you’re thinking about staying with SIRM, Dr. Dicken is a wonderful option.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
I went to Dicken after Wang left the Sher Institute. Nobody will ever be Wang, but Dicken is a good substitute! She did a very thorough phone consultation for us before cycling again, obviously reviewed our extensive records, and has been extremely responsive while cycling.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
Our protocol has been shaped mainly by past failures and though our work with Dr. Wang. We use a combination of low-stims and estrogen priming, plus hGH. Dr Dicken added a few tweaks to that protocol for poor responders (like a dual trigger, for example). I liked that she had poor responder data and observations to back up her protocol tweaks.
Describe your experience with the nursing staff.
There are a lot of clinical coordinators at SIRM. Sometimes you’re not sure who to communicate with when a problem arises.
Describe your experience with Sher Fertility of New York.
I believe the embryology lab at SIRM is top notch. Financial can be difficult to navigate. And honestly it would be so much easier if each patient were assigned a dedicated clinical coordinator/nurse. It’s also no picnic trying to cycle out of town as a satellite patient. You really have to be your own advocate and review all of the calendars they send you.
Describe your experience with your monitoring appointments at Sher Fertility of New York.
I am a satellite patient and I monitored out of town and flew in for egg retrievals. It’s difficult but not impossible to do this but you have to be prepared to manage a lot of the appointment go-betweens yourself.
Describe the costs associated with your care under Cary Dicken at Sher Fertility of New York.
I am fortunate to finally have IVF coverage but it’s not the greatest and many thing still aren’t covered. The things we have had to pay out of pocket for are required to be paid for before cycling. SIRM is much more expensive out of pocket than other clinics we have been to.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Dr. Dicken counsels each patient on this individually.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Male Factor, Recurrent Pregnancy Loss, Unexplained
10
10
After 2 successful IVF cycles at another boutique clinic...that resulted in 2 miscarriages at ~8 weeks (devastating), we switched to Dr. T[ortoriello]. During my initial consult with Dr. T he recommended a different protocol, adding several new medications. On my 1st cycle with Dr. T, I became pregnant and successfully carried to term and delivered a beautiful baby boy into the world. 2 years later, we went back to Dr. T., the man worked his magic again, and voila, we now have baby boy #2. I intend to visit Dr. T again soon as my husband is eager for baby boy #3...ha!
It was a combination of Dr. Tortoriello's bedside manner and the fact that Sher Institute's process is personable and didn't have the feel of an assembly line...After 2 miscarriages at ~8 weeks while at another clinic, Dr. T added Lovenox and intralipids to my cycle medications. My previous clinic did not prescribe these. I was 27 during my 1st cycle, my husband was 45, and our issue becoming pregnant was likely male-factor though it also seemed that I had an issue maintaining pregnancy beyond 8 weeks.
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
—
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor, Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
It is my great honor and pleasure to write this recommendation for Dr. Tortoriello. He is a miracle worker. After 2 successful IVF cycles at another boutique clinic (on East 69th St. in Manhattan) that resulted in 2 miscarriages at ~8 weeks (devastating), we switched to Dr. T. During my initial consult with Dr. T he recommended a different protocol, adding several new medications. On my 1st cycle with Dr. T, I became pregnant and successfully carried to term and delivered a beautiful baby boy into the world. 2 years later, we went back to Dr. T., the man worked his magic again, and voila, we now have baby boy #2. I intend to visit Dr. T again soon as my husband is eager for baby boy #3...ha!
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Be proactive about your case. This is true for any fertility doctor you visit.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
It was a combination of Dr. Tortoriello's bedside manner and the fact that Sher Institute's process is personable and didn't have the feel of an assembly line.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
After 2 miscarriages at ~8 weeks while at another clinic, Dr. T added Lovenox and intralipids to my cycle medications. My previous clinic did not prescribe these. I was 27 during my 1st cycle, my husband was 45, and our issue becoming pregnant was likely male-factor though it also seemed that I had an issue maintaining pregnancy beyond 8 weeks.
Describe your experience with the nursing staff.
The nurses were friendly, organized and communicative.
Describe your experience with Sher Fertility of New York.
Sher Fertility's strength is that it is a boutique clinic that can provide personalized care. You never feel like a number. The staff is
professional, organized and efficient. They are open on weekends, and I never had any issues with wait times.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
I was covered by insurance up to $25,000.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
After I had my first son Dr. T recommended eSET for subsequent transfers due to my age and success getting pregnant with previous transfers.
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Verified
This patient has provided documentation of treatment at this clinic.
9
9
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
9
Dr. Dicken was very compassionate...was always available on email and very through during all the consults I had including phone consults. She is a very kind woman and made me feel empowered and involved in my treatment plan. She never was condescending and she would get back to me with through responses via email during very stressful times and always put me at ease...I have DOR and we attempted to bank embryos and she usually stuck to the same protocol of low dose folistim and 1 vial of menopur but at my urging we did add other things into my protocol. I urged her to raise my dose once and she finally complied and it was a mistake and ended up a canceled cycle but I’m glad we at least tried.
My nurse Marian [at Sher Fertility of New York] was lovely. Jackie another nurse there was incredible to me. All the nurse staff even the ones that naturally had a rough way about them were all my angels...There were a few mishaps here and there but nothing egregious. Doctors and nurses are human too...PICSI cost $1000 even if it was just 2 eggs retrieved. Consults were $50. Most of my other costs I was lucky enough to have covered by insurance.
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
9
9
How was your experience with Cary Dicken at Sher Fertility of New York?
Dr Dicken was always available on email and very through during all the consults I had including phone consults. She is a very kind woman and made me feel empowered and involved in my treatment plan. She never was condescending and she would get back to me with through responses via email during very stressful times and always put me at ease.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
Tell her what you are thinking and she will work with you to do the best treatment for you.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
I felt that this clinic treated me very well. Everyone was always kind as Dr. Dicken was very compassionate
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
I have DOR and we attempted to bank embryos and she usually stuck to the same protocol of low dose folistim and 1 vial of menopur but at my urging we did add other things into my protocol. I urged her to raise my dose once and she finally complied and it was a mistake and ended up a canceled cycle but I’m glad we at least tried.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Marian)
My nurse Marian was lovely. Jackie another nurse there was incredible to me. All the nurse staff even the ones that naturally had a rough way about them were all my angels.
Describe your experience with Sher Fertility of New York.
This clinic is small and personal. The doctors are flexible and the nurse staff is wonderful. I felt well taken care of even though I did not have the outcome I wanted. When I got naturally pregnant after years of failed treatments I went back to this clinic because I could not imagine getting treatment from anywhere else. That was unfortunately a miscarriage at 8 weeks but I was so grateful to go through that surrounded by so many kind people who knew me.
Describe the costs associated with your care under Cary Dicken at Sher Fertility of New York.
PICSI cost $1000 even if it was just 2 eggs retrieved. Consults were $50. Most of my other costs I was lucky enough to have covered by insurance.
What specific things went wrong at Sher Fertility of New York?
- Failed to order appropriate test
- Provided conflicting information
Describe the specific things that went wrong at Sher Fertility of New York.
There were a few mishaps here and there but nothing egregious. Doctors and nurses are human too.
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Verified
This patient has provided documentation of treatment at this clinic.
10
9
Age
55
Treated
2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Other
10
9
My wife had a serious complication that resulted from ovarian over-stimulation. She wound up in the hospital. Dr. Tortoriello actively participated in her treatment and remotely was able to correctly diagnose my wife's condition. His correct diagnosis allowed us to avoid a very dangerous surgery proposed by the hospital staff. ... Dr. Tortoriello treated my wife and I as if we were the only patients that mattered.
The clinic [Sher Fertility of New York] offers a variety of fertility doctors. It is centrally located. It is not the cheapest. But, its quality to cost ratio is very good. A little more nursing help (in the form of a dedicated nurse assigned to the case) would eliminate the majority of confusion that occasionally crept in ... Frequently, the persons responding to a phone call were confused as to who should be consulted on a particular question. Appointment times were sometimes shuffled.
Age
55
Treated
2018
Success with this Doc
Yes
Race
European, Ashkenazi Jewish, Latino, Black or African-American
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, Other
10
9
How was your experience with Drew Tortoriello at Sher Fertility of New York?
My wife had a serious complication that resulted from ovarian over-stimulation. She wound up in the hospital. Dr. Tortoriello actively participated in her treatment and remotely was able to correctly diagnose my wife's condition. His correct diagnosis allowed us to avoid a very dangerous surgery proposed by the hospital staff. For that, we are eternally grateful
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Dr. Tortoriello is a very tactful person. Try to tamper your aggression. Trust this doctor to do the best for you. Ulterior motives exit when Dr. T enters
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
A number is faceless, a human (especially, a patient) requires compassion, attention to details, understanding, and I dare say empathy. Dr. Tortoriello treated my wife and I as if we were the only patients that mattered.
Describe your experience with the nursing staff.
Sometimes, there was confusion as to the appointment dates, test results, etc.
We attribute this to a lack of primary nursing help assignment. No malice.
Describe your experience with Sher Fertility of New York.
The clinic offers a variety of fertility doctors. It is centrally located. It is not the cheapest. But, its quality to cost ratio is very good. A little more nursing help (in the form of a dedicated nurse assigned to the case) would eliminate the majority of confusion that occasionally crept in
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
The cost of the cycle (hormonal pre-retrieval therapy, egg retrieval, ICSI, pre-implantation hormonal therapy, PGS/PGD, fertilization, implantation) ran close to $20,000
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Unfortunately, we did not have the luxury of having the availability of multiple embryos. Therefore, this question is moot
What specific things went wrong at Sher Fertility of New York?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Provided conflicting information
Describe the specific things that went wrong at Sher Fertility of New York.
Frequently, the persons responding to a phone call were confused as to who should be consulted on a particular question. Appointment times were sometimes shuffled.
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Verified
This patient has provided documentation of treatment at this clinic.
7
7
Age
38
Treated
2018
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
7
Dr T. [Tortoriello] is very responsive to emails, typically responding within 2 hours. Unfortunately, because I wasn’t a local patient and did remote monitoring (through another clinic), I didn’t get to have the regular/ frequent interaction with him during monitoring or speak with him about my results.... I have DOR so he did not want to use BC for priming since it would suppress my eggs. He had me on Estrogen patches before my cycle started, then Gonal F and Menapur.
Strength: you feel less like a number comparing to other clinics since it's a small clinic. They [Sher Fertility of NY] accept insurance. They treat DOR patients and don't give them the donor egg speech. Weakness: if you are not a local patient, you don't have the frequent interaction with your doctor.... On one occasion my test results were misread and they asked me to proceed with stims on a cycle that would have ended up being canceled due to a lead follicle.
Age
38
Treated
2018
Success with this Doc
?
Race
Middle Eastern
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
7
How was your experience with Drew Tortoriello at Sher Fertility of New York?
He is patient and understanding of what his patients are going through. He is also very candid but you have to ask a lot of questions and be an educated patient. I had to ask about other options available. At times, I felt as a number. On one occasion he misread my test results and didn’t realize until I questioned it.
He is very responsive to emails and gets back to you promptly which is great but his emails were abbreviated.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Be an educated patient. Ask questions. Schedule follow-up appointments.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
Dr T. is very responsive to emails, typically responding within 2 hours. Unfortunately, because I wasn’t a local patient and did remote monitoring (through another clinic), I didn’t get to have the regular/ frequent interaction with him during monitoring or speak with him about my results. If you do remote monitoring like I did, I would recommend arranging follow-up phone consultations after each monitoring. I found his emails too brief so I always had follow-up questions.
All in all, I would have appreciated more communication and personal guidance.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
I have DOR so he did not want to use BC for priming since it would suppress my eggs. He had me on Estrogen patches before my cycle started, then Gonal F and Menapur. He added another injectable to prevent early ovulation around D11. He then had me go in every couple of days and adjusted my dosage according to the results. he added HGH during my 2nd cycle which got cancelled due to a lead follicle.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecilia Choe)
Cecilia is organized and helpful. On one occasion, she located a local pharmacy close to midnight for me when I was traveling and that allowed me to continue stims.
Describe your experience with Sher Fertility of New York.
Strength: you feel less like a number comparing to other clinics since it's a small clinic. They accept insurance. They treat DOR patients and don't give them the donor egg speech.
Weakness: if you are not a local patient, you don't have the frequent interaction with your doctor.
Describe your experience with your monitoring appointments at Sher Fertility of New York.
I do remote monitoring in another state, so Im not aware of Sher's practice when it comes to monitoring
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
I haven't received a bill yet.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
n/a
What specific things went wrong at Sher Fertility of New York?
- Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility of New York.
On one occasion my test results were misread and they asked me to proceed with stims on a cycle that would have ended up being canceled due to a lead follicle.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
11 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
10
Dr. Dicken was always clear, efficient, and realistic but positive. She responded to emails quickly, within 24 hours on weekends and much sooner during business hours. She easily answered any questions I had, and I always felt cared for. She went out of her way to support me when a cycle went awry financially and while it was a small thing for her, it made a huge difference to me. She responded conscientiously to my financial needs as well as my body to adjust treatment and I never felt like I wasn't getting the best care just because I couldn't afford every option.
Very nice facility [Sher Fertility of NY]. Some weird art. The staff knew me and again always struck me as efficient and conscientious. While Dr. Dicken was based on the 6th floor mostly, many procedures are on the third floor, and that could sometimes be confusing. Doctors cover for each other occasionally, and the in interactions I had with Dr. Tortoriello and Dr. Wang, I found them both pleasant, responsive and effective.
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
11 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
10
How was your experience with Cary Dicken at Sher Fertility of New York?
Dr. Dicken was always clear, efficient, and realistic but positive. She responded to emails quickly, within 24 hours on weekends and much sooner during business hours. She easily answered any questions I had, and I always felt cared for. She went out of her way to support me when a cycle went awry financially and while it was a small thing for her, it made a huge difference to me. She responded conscientiously to my financial needs as well as my body to adjust treatment and I never felt like I wasn't getting the best care just because I couldn't afford every option.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
If you're not sure, ask and she'll tell you.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
Dr. Dicken and nurses and staff at the clinic were all kind and responsive in communicating.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
I had exhausted my covered IVF cycles and prescriptions and was limited to paying out of pocket for all drugs but had unlimited covered IUI cycles. She prescribed letrazole for low side-effect follicle stimulation, which I responded well to, producing 3-6 follicles for each of 5 cycles, the third resulting in a chemical pregnancy. Around that time, she suggested injectables would produce more eggs, if I could afford it. After two more negative cycles, I felt I was ready to try the more aggressive injectables. She gave me the choice of Menopur or Gonal-F, giving me a timeline and estimated number of doses, saying the output would be about the same. She did not indicate that the number of doses could go much higher, based on how my body responded, but it did, by five days, the follicles needing more time to grow than anticipated. I might have made a different choice had I known, but when it happened, I couldn't just scrap the cycle and while I did incur some unforeseen debt, she helped me out with a box of Menopur they had on hand at the clinic. This made a big difference to me both in how much I had to pay and struck me as a caring, humane gesture that certainly she didn't have to make. It was worth it, though, since that sixth cycle has ended up in a viable pregnancy!
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Jacqueline Piccardo)
The nursing staff I encountered on visits were always kind, professional and efficient. I wish they all wore name tags because I often ended up seeing the same people and while they knew me, after a while, it was awkward not to know theirs and to have to ask. Jacqueline, the coordinating nurse, once or twice was party to minor miscommunication, but it was always resolved quickly. She always had a lovely affect, which goes a long way.
Describe your experience with Sher Fertility of New York.
Very nice facility. Some weird art. The staff knew me and again always struck me as efficient and conscientious. While Dr. Dicken was based on the 6th floor mostly, many procedures are on the third floor, and that could sometimes be confusing. Doctors cover for each other occasionally, and the in interactions I had with Dr. Tortoriello and Dr. Wang, I found them both pleasant, responsive and effective.
Describe the costs associated with your care under Cary Dicken at Sher Fertility of New York.
$50 copay each visit--30 for seeing the doctor, 20 for labs whether I had them done or not. I was billed later for fees. I ended up spending an average of $800 a month at the clinic and on associated out-of-pocket drug costs (I used Kings in Brooklyn) for IUI cycles using letrozole. I did not investigate discount online fertility pharmacies, and I wish I had.
What specific things went wrong at Sher Fertility of New York?
- Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Sher Fertility of New York.
Once a prescription was not sent in to the pharmacy. I sent an email and they remedied it quickly.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
33
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
The moment my husband and I met Dr. Wang we felt a breath of fresh air...Dr. Wang sat with us and answered ALL of our questions. Not once did we feel rushed. He made us feel like all of our questions were important questions. He also suggested supplements that he felt might help us and told us not to hesitate to contact him via email...For my current cycle, Dr. Wang suggested I lower my sim doses...
I liked this clinic [Sher] very much. Everything was organized and I always felt I was treated with respect. The nurses were always friendly and there was never a long wait. I was always seen within minutes of arriving at the office. Since I am a teacher, the office staff worked with me to accommodate my schedule. I like how they communicate via email and are always quick to answer any questions.
Age
33
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Jeffrey Wang at Sher Fertility of New York?
Dr. Wang truly listens to his patients' concerns and does his best to answer any questions with complete honesty. Every time I asked him something, he was quick to offer his suggestions and feedback about what he think would work best for my cycle. At every appointment he sat with me for a few extra minutes so that he could answer all of my questions. I never felt rushed! He never hesitated to make sure I felt comfortable with the course of action.
What's one piece of advice would you give a prospective patient of Jeffrey Wang at Sher Fertility of New York?
If you have felt that all doctors have given up hope on you, please seek out Dr. Wang!
During treatment, were you treated like a number or a human with Jeffrey Wang at Sher Fertility of New York?
The moment my husband and I met Dr. Wang we felt a breath of fresh air. Coming off a very bad experience with a different doctor at a different clinic, we felt we were given no other options but donor eggs, after only one IVF cycle. On the contrary, Dr. Wang sat with us and answered ALL of our questions. Not once did we feel rushed. He made us feel like all of our questions were important questions. He also suggested supplements that he felt might help us and told us not to hesitate to contact him via email. I already felt like I was in good hands even though we hadn't even started our cycle yet. Whenever I emailed Dr. Wang he was always quick to write a response. It felt good that Dr. Wang actually cared.
Describe the protocols Jeffrey Wang used in your cycles at Sher Fertility of New York and their degree of success.
For my current cycle, Dr. Wang suggested I lower my sim doses. At my prior clinic I was on very high doses, but Dr.Wang felt that lower doses would be just as effective. I was on Gonal, Menopur, Omnitrope, and also Predisone. I also did a double trigger for egg retrieval.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecilia Choe)
All the nurses at Sher were extremely organized and caring. I liked how they provided me with an email of what I had to do during sims. I liked this much better than phone communication. If I had any questions, I could email the nurse. Anytime I emailed them, they always got right back to me.
Describe your experience with Sher Fertility of New York.
I liked this clinic very much. Everything was organized and I always felt I was treated with respect. The nurses were always friendly and there was never a long wait. I was always seen within minutes of arriving at the office. Since I am a teacher, the office staff worked with me to accommodate my schedule. I like how they communicate via email and are always quick to answer any questions.
Describe the costs associated with your care under Jeffrey Wang at Sher Fertility of New York.
I believe my treatment was approximately $7,000 with my insurance.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 7 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Immunological
10
10
Dr. Wang is a very knowledgeable and compassionate doctor. He takes the time to answer all of your questions thoroughly. It is amazing and refreshing that patients are able to contact him directly instead of just communicating via nurses. Dr Wang understands that the infertility journey is difficult, scary, and ambiguous. He is open to ideas from his patients, but he will also tell you when he disagrees and the reasons why.
This clinic [Sher] is great to work with whether you are local to NY or if you live in another city. By being so easy to communicate with the nurses and the doctors, you never feel like you are far away or that you will be forgotten. They do make mistakes now and then... The only team that can be difficult to get answers from is the financial team...The other nurses - Cecilia and Lindsay - are also great. They are quick to reply to emails, and send out prescriptions to pharmacies quickly and to other clinics if you are monitoring remotely.
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 7 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Immunological
10
10
How was your experience with Jeffrey Wang at Sher Fertility of New York?
Dr. Wang is a very knowledgeable and compassionate doctor. He takes the time to answer all of your questions thoroughly. It is amazing and refreshing that patients are able to contact him directly instead of just communicating via nurses. Dr Wang understands that the infertility journey is difficult, scary, and ambiguous. He is open to ideas from his patients, but he will also tell you when he disagrees and the reasons why. You also never feel like his recommendations are just part of a script. Your protocols and other tests are always done for a specific reason and he will tell you those reasons. His bedside manner is warm, friendly, and compassionate. He takes the time to communicate both good and difficult information directly to his patients.
Perhaps the only criticism is that sometimes he will leave some decisions up to his patients when sometimes as a patient you just want to be told what to do. However, he only does this when the outcome for either decision will remain unknown until tried, as every individual will react differently and there is know way to know ahead of time.
Above all, you feel like you are part of a true doctor-patient relationship with Dr Wang and you feel like you can trust his recommendations. Even when some cycles don't work out as you hoped, you never feel like noone was watching or that a true attempt wasn't made. And that makes such a difference in the journey.
What's one piece of advice would you give a prospective patient of Jeffrey Wang at Sher Fertility of New York?
Ask every question you have, no matter how silly you think it might be. Dr Wang is a rare doctor that never makes you feel like any question is dumb, or that you are bothering him or insulting his role as a doctor.
During treatment, were you treated like a number or a human with Jeffrey Wang at Sher Fertility of New York?
Dr Wang gives very personalized care. And you can actually communicate with him directly. He takes the time to explain what he recommends and you never feel like he is just throwing out a cookie-cutter protocol.
Describe the protocols Jeffrey Wang used in your cycles at Sher Fertility of New York and their degree of success.
Micro-dose lupron with Follitism and hgh - 1st cycle cancelled due to only 4 follicles growing. 2nd cycle - retrieved 4 eggs.
Antagonist with follistim and hgh - 1st cycle cancelled due to low response. 2nd cycle - 5 eggs retrieved.
Micro-dose lupron with Follitism, hgh, letrezole - 7 eggs retrieved.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Leslie)
Dr Wang has great nurses. Leslie is the main nurse and Dr Wang's right hand. She's amazing. The other nurses - Cecilia and Lindsay - are also great. They are quick to reply to emails, and send out prescriptions to pharmacies quickly and to other clinics if you are monitoring remotely.
Describe your experience with Sher Fertility of New York.
This clinic is great to work with whether you are local to NY or if you live in another city. By being so easy to communicate with the nurses and the doctors, you never feel like you are far away or that you will be forgotten.
They do make mistakes now and then as all clinics, and people in general, are apt to make, but because they are so readily available through email, corrections are made quickly.
The only team that can be difficult to get answers from is the financial team.
Describe the costs associated with your care under Jeffrey Wang at Sher Fertility of New York.
$9950 freeze all cycle - if monitoring not done at Sher.
$3820 - FET (does not include monitoring. I'm a remote patient)
$1800 - PGS testing. covered up to 8 embryos over 9 months.
Describe Jeffrey Wang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Dr Wang approved transferring 3 embryos due to my age and embryo quality. Otherwise, I'm not sure if he has strong feelings to doing eSET vs multiple in other circumstances.
What specific things went wrong at Sher Fertility of New York?
- Failed to inform you of changes in protocol
Describe the specific things that went wrong at Sher Fertility of New York.
There was a miscommunication in follistim dosage that was put on the calendar that was sent out. But I was able to confirm with Dr Wang directly with what had been discussed previously for dosage, and the nurse sent out a corrected calendar.
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Verified
This patient has provided documentation of treatment at this clinic.
8
8
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
8
8
He [Dr. Tortoriello] is quiet and introverted...For the first two FET rounds: Crinone Estrace Prednisone (slightly elevated NK levels) Lovenox (for slightly elevated anticardiolipin) Intralipids (slightly elevated NK levels) For third, I switched to PIO thinking maybe it was affecting implantation, skipped prednisone and intralipids and waited on the lovenox until a positive beta. This transfer worked, and so far so good.
[Sher Fertility has] Appointments rather than open monitoring...Don't feel like a number...It's almost always empty which makes me nervous! Big staff and sometimes feels disorganized...Modern facilities Modern communications...Financial coordination is great...She [nurse] was very responsive and supportive. Easy to talk to by email...I believe they misplaced a test result (test for initial clearance for an FET) but overall were very organized
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
8
8
How was your experience with Drew Tortoriello at Sher Fertility of New York?
Dr T is a wonderful person, and I feel safe and well cared for with him. He knows his stuff and has zero ego. He is open to experimental treatment but committed to the standard fundamentals.
I did have two failed transfers with him, however, with tested embryos. He recommended a very different protocol than I had had previously, and I wonder if it was too different, or too out there. His protocol included things like prednisone and intralipids, which I know are controversial.
When I wanted to switch back to a more standard protocol he was very supportive, and so far this one has worked (I'm 11 weeks). I would feel very comfortable going to him for a future cycle.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
You must do your own research and be proactive! He is quiet and introverted ... Make sure you ask all your questions!
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
His bedside care is amazing. He is warm, open, and caring. He listens and is incredibly patient. He remembers my case and responds to every email!
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
For the first two FET rounds:
Crinone
Estrace
Prednisone (slightly elevated NK levels)
Lovenox (for slightly elevated anticardiolipin)
Intralipids (slightly elevated NK levels)
For third, I switched to PIO thinking maybe it was affecting implantation, skipped prednisone and intralipids and waited on the lovenox until a positive beta. This transfer worked, and so far so good.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Lindsay )
She was very responsive and supportive. Easy to talk to by email. Seems to know her stuff but for some reason I'm not blown away by her capabilities as a nurse.
Describe your experience with Sher Fertility of New York.
Boutique
Appointments rather than open monitoring
Don't feel like a number
It's almost always empty which makes me nervous!
Big staff and sometimes feels disorganized
Modern facilities
Modern communications
Financial coordination is great
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
$1540 per transfer with insurance
Plus other costs
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
He was very open and asked my preference. Because I said single without hesitating, we didn't discuss it further
What specific things went wrong at Sher Fertility of New York?
- Lost paperwork
Describe the specific things that went wrong at Sher Fertility of New York.
I believe they misplaced a test result (test for initial clearance for an FET) but overall were very organized
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
39
Treated
2018
Success with this Doc
Yes
Treatment
1 Embryo Freezing
Diagnosis
—
10
10
My follicles grew slowly so I had a long stimming cycle and adjustments were made throughout [my cycle with Dr. Drew Tortoriello]...a very calm and reassuring physician...Dr. T really explained everything and answered all my questions. You can tell he cares deeply about patients, and I never felt like a number. I could email him and he would reply very quickly...He doesn't make promises, but he will take so much of the anxiety out of the process. If you need someone who is reassuring, honest, and thoughtful, Dr. T your best bet.
I absolutely loved working with Lindsay [nurse at Sher Fertility]. She was so incredibly helpful and responsive. Having that kind of support made me feel like I had a team going through the process with me, rather than just me and my husband... I had a couple of great conversations with the Financial Coordinator who practically gave me a line item budget of what everything would cost, what insurance covered, etc. It was so very helpful to go into the process with a clear picture of what we would need to pay upfront.
Age
39
Treated
2018
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing
Diagnosis
—
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
I met with a RE at another clinic before working with Dr. Tortoriello and the experience was like night and day. While the other physician had zero beside manner and barely let me speak, Dr. T really explained everything and answered all my questions. You can tell he cares deeply about patients, and I never felt like a number. I could email him and he would reply very quickly. If I pursue more IVF, it would definitely be under his care.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
He doesn't make promises, but he will take so much of the anxiety out of the process. If you need someone who is reassuring, honest, and thoughtful, Dr. T your best bet.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
Dr. Tortoriello is a very calm and reassuring physician. He presented information without editorializing or imposing any judgement.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
I was on Gonal-F, Menopur, and Cetrotide. My follicles grew slowly so I had a long stimming cycle and adjustments were made throughout. Gonal-F started at 300 but increased to 350. Menopur started at 75 and increased to 150.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Lindsay Cluff)
I absolutely loved working with Lindsay. She was so incredibly helpful and responsive. Having that kind of support made me feel like I had a team going through the process with me, rather than just me and my husband.
Describe your experience with Sher Fertility of New York.
Sher has a pretty good system so for the most part you only deal with your primary physician. I had to come in on the weekend once for an ultrasound and met a different doctor on call but in terms of the care I received, it was the same.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
I was able to use my insurance to cover my care, although we paid for medications out-of-pocket. I had a couple of great conversations with the Financial Coordinator who practically gave me a line item budget of what everything would cost, what insurance covered, etc. It was so very helpful to go into the process with a clear picture of what we would need to pay upfront.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 5 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Other
10
10
He [Dr. Wang] treats you with so much compassion and he is the very best at what he does. He tested us for things that other clinics either overlooked and blew off, or didn't bother to look into at all...Jeff is really good with cases of poor responders (aka diminished ovarian reserve). ..Jeff is so patient about working with us through that plan. If he can't help us get pregnant, I am convinced no RE can...I've never met a doctor quite like Jeff before. Jeff really makes me feel like part of the team that is treating our infertility and not just a number in a paper gown.
The clinic [Sher] itself seemed to be undergoing some changes in management right around the time that I became a patient there. The financial division was somewhat difficult to work with prior to the onset of my cycle. But the clinic itself, or rather the chain of clinics, are nationally renowned for their outside of the box thinking and their successes with the most difficult of cases....Everyone seemed efficient. I don't have a lot to say about the nursing staff.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
—
Occupation
—
Order & Number of Docs Seen
5th of 5 Docs
Treatment
2 IUI, 5 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Other
10
10
How was your experience with Jeffrey Wang at Sher Fertility of New York?
I can't stress this enough: if you have been to other clinics and have had failed IVF cycles but you are not done fighting infertility yet, you absolutely need to go see Jeff. He treats you with so much compassion and he is the very best at what he does. He tested us for things that other clinics either overlooked and blew off, or didn't bother to look into at all. We aren't pregnant yet, but we have plan of action and Jeff is so patient about working with us through that plan. If he can't help us get pregnant, I am convinced no RE can.
What's one piece of advice would you give a prospective patient of Jeffrey Wang at Sher Fertility of New York?
He's so worth it. I don't even live in NY. He's that worth it.
During treatment, were you treated like a number or a human with Jeffrey Wang at Sher Fertility of New York?
I've never met a doctor quite like Jeff before. Jeff really makes me feel like part of the team that is treating our infertility and not just a number in a paper gown.
Describe the protocols Jeffrey Wang used in your cycles at Sher Fertility of New York and their degree of success.
Jeff is really good with cases of poor responders (aka diminished ovarian reserve). Our first attempt with him I responded too quickly and unevenly so we cancelled, and the second time around we adjusted a few things and everything went much more smoothly. It was my 9th and 10th attempt overall and Jeff really studied all of my prior cycles so that he knew what had worked and not worked in the past.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Leslie)
Everyone seemed efficient. I don't have a lot to say about the nursing staff.
Describe your experience with Sher Fertility of New York.
The clinic itself seemed to be undergoing some changes in management right around the time that I became a patient there. The financial division was somewhat difficult to work with prior to the onset of my cycle. But the clinic itself, or rather the chain of clinics, are nationally renowned for their outside of the box thinking and their successes with the most difficult of cases.
Describe the costs associated with your care under Jeffrey Wang at Sher Fertility of New York.
This clinic is costlier than other clinics.
Describe Jeffrey Wang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
We have not yet transferred. We have only done retrievals with freezing. I believe that he assesses these things on a case by case basis.
What specific things went wrong at Sher Fertility of New York?
- Provided conflicting information
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 2 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids, Immunological
10
10
He [Dr. Wang] was immediately completely different from what I had experienced at a much bigger clinic. He is patient and kind and thoughtful and researches your case. His responses to your emails are extremely thorough. When I did a test with him (EFT test for implantation and it came back with suspected endometriosis) - he referred me to someone outside of their practice for further diagnosis and surgery. When I didn't agree with Dr Wangs suggestion of taking Lupron and forgoing the surgery, he was very agreeable and worked with the surgeon and continued to be responsive and available.
All of the nurses and coordinators at Sher are very responsive... they're generally very competent....Sher is a small clinic. You won't be in a massive waiting room of people for monitoring hours. You will only see your doctor for monitoring so you will have to work with their schedules a bit but it's worth it. It's not the most modern office...I had a few instances where prescriptions were called in wrong and I had to redo them. a few times my med chart was different than what I had discussed with the doctor but wasn't conveyed to the nurse.
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids, Immunological
10
10
How was your experience with Jeffrey Wang at Sher Fertility of New York?
My background - I started seeing Dr. Wang after a terrible experience at another clinic. He was immediately completely different from what I had experienced at a much bigger clinic. He is patient and kind and thoughtful and researches your case. His responses to your emails are extremely thorough. When I did a test with him (EFT test for implantation and it came back with suspected endometriosis) - he referred me to someone outside of their practice for further diagnosis and surgery. When I didn't agree with Dr Wangs suggestion of taking Lupron and forgoing the surgery, he was very agreeable and worked with the surgeon and continued to be responsive and available. I really valued that even when I went to see someone else he was still open to hearing opinions and thoughts.
What's one piece of advice would you give a prospective patient of Jeffrey Wang at Sher Fertility of New York?
Meet him. Do the consultation. Ignore that Sher may have lower SART stats (and really not statistically significant) than other big NYC clinics.
During treatment, were you treated like a number or a human with Jeffrey Wang at Sher Fertility of New York?
In spite of still not being successful, I have nothing but good things to say about Dr. Wang. He is responsive, compassionate, thoughtful. He responds to emails on nights, weekends, all the time really, with thorough responses. He always asks what you think, too. Doesn't just give his opinion. He's open to your thoughts and feedback but is also authoritative when you need him to be. He manages all your monitoring appointments. His bedside manner is great. It feels like he is really invested in your success.
Describe the protocols Jeffrey Wang used in your cycles at Sher Fertility of New York and their degree of success.
Round 1 : standard protocol - menopur, gonal f, ganirellex -- cycle cancelled due to too few follicles, converted to iui
Diminished reserve diagnosis
Round 2 : birth control pills, ganirellex to start - menopur, gonal f -- cycle cancelled. Low follicle count.
Round 3 : birth control pills, gonal f, menopur, ganirellex, trigger shot -- 5 follicles retrieved, 4 fertilized, no blasts
Round 4: similar to round 3, 4 follicles, converted to iui
Round 5: similar to round 3 & 4, introduced steroid for inflammation; cancelled around day 5. Few follicles.
Moved to donor embryos
EFT test - revealed high levels of cyclin E consistent with possible endometriosis-- referred to surgeon for endo excision and immune panel
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Leslie )
All of the nurses and coordinators at Sher are very responsive. Like all clinics I do think you have to stay on top of them and be constantly checking that the plan is the same you agreed with the dr, the orders have been placed, etc. but they're generally very competent.
Describe your experience with Sher Fertility of New York.
Sher is a small clinic. You won't be in a massive waiting room of people for monitoring hours. You will only see your doctor for monitoring so you will have to work with their schedules a bit but it's worth it. It's not the most modern office but everyone is very nice and you feel taken care of.
Describe the costs associated with your care under Jeffrey Wang at Sher Fertility of New York.
United healthcare coverage - 80/20 after $4k deductible.
What specific things went wrong at Sher Fertility of New York?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
Describe the specific things that went wrong at Sher Fertility of New York.
I had a few instances where prescriptions were called in wrong and I had to redo them. And a few times my med chart was different than what I had discussed with the doctor but wasn't conveyed to the nurse.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
41 - 43
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Uterine Fibroids, Unexplained
10
10
I had 12 eggs retrieved and 6 embryos were frozen [with Dr. Tortoriello]. I sent all the embryos for biopsy and PGS testing. They all came back abnormal. After discussions with Dr. Tortoriello and going over my PGS results, I decided to go the donor egg route as my egg quality was not resulting in normal embryos to transfer...was always available to speak with me whether over the phone , in person or via email. He always took his time to explain all of my options and any answered any concerns or questions I had during my process. Loved his one-on-one communication.
I love the fact that Sher is a boutique type of clinic. Everyone is always available to speak with you whether you are there in person, over the phone or via email. The office is bright, clean and just overall inviting. The staff always greets you with a smile. I honestly can not think of any weaknesses I experienced during my treatment. They are open on the weekends for monitoring and are very good at making sure you are seen at your appointment time. I have never had an issue waiting to be seen. I always saw Dr. Tortoriello during my visits. Overall, I had a great experience.
Age
41 - 43
Treated
2016 - 2018
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Uterine Fibroids, Unexplained
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
I felt at ease with Dr. Tortoriello during my first consultation with him. He is very soft spoken as well as very thorough in explaining the pros and cons, as well as answering all of my questions. It was very easy to make my decision to pick him to be my fertility doctor. Any other consultations I had at other clinics made me feel like a number and not a human. He always made me feel like a human.
During my treatment with Dr. Tortoriello, he was always very personable and accessible. There was never a time that I did not get a call back or an email reply to my questions or concerns during treatment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
I would tell a prospective patient to pick him as your fertility doctor. He takes his time with you and explains everything to you. You will not be disappointed.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
Dr. Tortoriello was always available to speak with me whether over the phone , in person or via email. He always took his time to explain all of my options and any answered any concerns or questions I had during my process. Loved his one-on-one communication.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
In 2016, I had an egg retrieval. The medication used was as follows: Lupron 10 units, Ganirelix 250 mcg, Gonal F 225 units, Menopur 75 units and Trigger Shot 10,000 IU. I had 13 eggs retrieved, 10 matured and fertilized and 7 embryos were frozen. I did not do any PGS testing during this first egg retrieval. In the same year, I did two frozen transfers. I transferred 2 embryos the first time and 1 embryo the second time and got negative results on both occasions. I then decided to unfreeze and biopsy (PGS testing) the 4 remaining embryos and they all came back abnormal (chromosomes). I then decided to discard those abnormal embryos and not transfer them. In 2017, I had another egg retrieval. The medication used was as follows: Lupron 10 units, Ganirelix 250 mcg, Gonal F 225 units, Menopur 75 units and Trigger Shot 10,000 IU. I had 12 eggs retrieved and 6 embryos were frozen. I sent all the embryos for biopsy and PGS testing. They all came back abnormal.
After discussions with Dr. Tortoriello and going over my PGS results, I decided to go the donor egg route as my egg quality was not resulting in normal embryos to transfer. In my case, my egg donor was my sister. It resulted in us having 2 normal PGS tested embryos. I transferred one of those embryos and got a positive pregnancy and a live birth. He is currently 7 months old.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Bushra Suddal)
My primary nurse was Bushra Suddal, but I also was helped by other nurses at Sher. Bushra and all of the staff were absolutely amazing. They were always responsive and answered all of my concerns immediately. I have reached out to Bushra during after hours as well as on weekends and she always replied (email or telephone) to any questions I had whether it was a medication question or just a general question I had at the time. The staff (no matter who I reached out to) was always quick to reply and handle any concern I had. Making my appointments was always easy and I never had an issue getting a date and time that worked with my work schedule.
Describe your experience with Sher Fertility of New York.
I love the fact that Sher is a boutique type of clinic. Everyone is always available to speak with you whether you are there in person, over the phone or via email. The office is bright, clean and just overall inviting. The staff always greets you with a smile. I honestly can not think of any weaknesses I experienced during my treatment. They are open on the weekends for monitoring and are very good at making sure you are seen at your appointment time. I have never had an issue waiting to be seen. I always saw Dr. Tortoriello during my visits. Overall, I had a great experience.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
My care under Dr. Tortoriello was primarily covered under my husband's insurance plan. My insurance covered 2 egg retrievals (my own egg retrievals), 2 transfers and medication associated with both egg retrievals and both transfers using my own eggs/embryos. However, my egg donor process was paid out-of-pocket. My out-of-pocket cost for my egg donor process plus transferring the embryo was approximately $22K (including egg retrieval of egg donor, medication for her, anesthesia for her, my transfer and my medication).
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Ask a Question
Ask this reviewer a question about their experience with Drew Tortoriello at Sher Fertility of New York.
10
10
Age
45
Treated
2018
Success with this Doc
Yes
Treatment
7 Embryo Freezing, IVF
Diagnosis
Other
10
10
She [Dr. Dicken] was so positive and encouraging. She was open to my own ideas and made me feel like we were partnering and not like I was a science project. At the same time she is professional knowledgeable and made a protocol that didn’t feel cookie cutter. ... Estrogen priming antagonist protocol with icsi. ... We transferred 2 as I was 44 at time of transfer. ...Embryo banking till we got enough embies to transfer.
On the clerical side [of Sher Fertility of New York], I was told the day before my transfer that I owed a substantial amount of money even though I was assured these charges were covered by insurance. I found it to be terrible timing and also not cool that the insurance coordinator wasn’t clean on what was covered. The lady was very sweet, but she needed to be more precise about that.
Age
45
Treated
2018
Success with this Doc
Yes
Race
Black or African-American
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 Embryo Freezing, IVF
Diagnosis
Other
10
10
How was your experience with Cary Dicken at Sher Fertility of New York?
She was so positive and encouraging. She was open to my own ideas and made me feel like we were partnering and not like I was a science project. At the same time she is professional knowledgeable and made a protocol that didn’t feel cookie cutter.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
Don’t be afraid to ask questions and trust her instincts. I was so annoyed she sent me for an MRI of my uterus... it turns out my earlier RE’s totally missed that I had a uterine septum! Her instincts were right!
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
She a d her staff were just really cool and personable. They remember you and your case and everyone was positive and encouraging.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
Estrogen priming antagonist protocol with icsi. Embryo banking till we got enough embies to transfer.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Mariam)
All the nurses were awesome, including my nurse coordinator, tho she started slipping a bit here and there. She sometimes gave incorrect updates which when I double checked was corrected. Generally, she was good, and I found two other nurses I could reach out to (also part of the team) who were always on point. Together, The team was amazing.
Describe your experience with Sher Fertility of New York.
It’s hard for me to make much of a complaint on the clinical side, they gave me my rainbow baby at 45 with my own eggs. To me they are IVF superheroes. On the clerical side, I was told the day before my transfer that I owed a substantial amount of money even though I was assured these charges were covered by insurance. I found it to be terrible timing and also not cool that the insurance coordinator wasn’t clean on what was covered. The lady was very sweet, but she needed to be more precise about that.
Describe the costs associated with your care under Cary Dicken at Sher Fertility of New York.
I don’t remember actual prices as my insurance covered almost everything
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
We transferred 2 as I was 44 at time of transfer. Ultimately one stuck and I am nursing her as I type!
What specific things went wrong at Sher Fertility of New York?
- Provided conflicting information
Describe the specific things that went wrong at Sher Fertility of New York.
Just a couple times the coordinating nurse told me one thing in person and then emailed me something in error. When I wrote back to confirm, she was able to give the right info. Wasn’t a big deal.
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Ask a Question
Ask this reviewer a question about their experience with Cary Dicken at Sher Fertility of New York.
10
10
Age
38
Treated
2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
I saw Dr. Tortoriello for every visit. He did each and every ultrasound and at the end of each scan he told me exactly where he thought i was in the process in relation to where he thought I ought to be. He did both my egg harvest and embryo implantation. He responded to all my many emails, even during his Easter weekend. ... He is my second IVF doctor and was a breath of fresh air. I genuinely felt he was my partner in this process
The 6th floor is beautiful to look at and very well run [Sher Fertility of New York]. I waited never more than 10 minutes. ... They need to open a bit earlier though as I had to rush to work after each visit. ... She [nurse] communicated with me practically daily and I actually feel bad at the number of times I had her call me! she was patient and soft-spoken and read and responded to most emails within 15 minutes.
Age
38
Treated
2018
Success with this Doc
Yes
Race
Ashkenazi Jewish, Latino, Middle Eastern
Income
$500K
Occupation
Investment Banker
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
He is my second IVF doctor and was a breath of fresh air. I genuinely felt he was my partner in this process...which was a big deal for me as my husband travels a lot and it's easy to get overwhelmed if you are doing a lot of this immense process alone. His warmth and intellect I found to be a perfect combination.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Consult with him early onward and then make your choice.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
I saw Dr. Tortoriello for every visit. He did each and every ultrasound and at the end of each scan he told me exactly where he thought i was in the process in relation to where he thought I ought to be. He did both my egg harvest and embryo implantation. He responded to all my many emails, even during his Easter weekend.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
We did an estrogen priming protocol that incorporated omnitrope (growth hormone). We were planning to do a fresh transfer but I had fluid in my uterus so we had to freeze and then do a frozen transfer. I had fluid in my uterus with my previous doctors but they downplayed it and both prior transfers with them failed. So Dr. Tortoriello was the first to acknowledge this and correct for it.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Cecily)
She communicated with me practically daily and I actually feel bad at the number of times I had her call me! she was patient and soft-spoken and read and responded to most emails within 15 minutes.
Describe your experience with Sher Fertility of New York.
The 6th floor is beautiful to look at and very well run. I waited never more than 10 minutes. (Plus they have my favorite cookies out). They need to open a bit earlier though as I had to rush to work after each visit.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
No issues...was out of pocket.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Dr. Tortoriello told me that twins were a high risk pregnancy so we opted to transfer just one blast and it took!
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10
10
Age
41 - 44
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Dicken was a kind and understanding doctor, who did not hesitate to give us the information we needed but was sensitive and considerate when she had bad news to deliver. She remembered us, kept in touch and was always available when we needed her...took the time to explain things when we had questions. She was encouraging but was always clear about risks and the probability of success.
We dealt closely with two or three nurses under Dr. Dicken [at Sher Fertility of New York]. All were excellent. They were not only professional but were warm and friendly. It made a big difference to us that even the receptionists at the front desk remembered our names and greeted us warmly every time we saw them...We compared facilities and found that costs at SHER were about average.
Age
41 - 44
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Cary Dicken at Sher Fertility of New York?
We found Dr. Dicken to be a consummate professional who gave us clear information and took the time to explain things when we had questions. She was encouraging but was always clear about risks and the probability of success. Dr. Dicken also remained available to us when we had questions for her. She responded promptly to emails and made sure that her staff followed up when necessary. We saw her at every appointment that involved a doctor.
It is hard to overstate how important this was for us. We went to Dr. Dicken after first seeing a well-known doctor at a major facility who we found cold, remote and insensitive. By contrast, we felt comfortable with Dr. Dicken as our guide through this sometimes difficult process. After some setbacks, we were blessed with a beautiful baby boy and we are eternally grateful to Dr. Dicken for her help in getting us there.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility of New York?
The advice I would give is to see Dr. Dicken first before trying other facilities. Frankly, we wasted time and money with another doctor who was more of a big name but ended up a disappointment.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility of New York?
Dr. Dicken was a kind and understanding doctor, who did not hesitate to give us the information we needed but was sensitive and considerate when she had bad news to deliver. She remembered us, kept in touch and was always available when we needed her. In contrast to other doctors we saw, Dr. Dicken was as kind and warm as she was totally professional. That made a great difference to us as we were going through a stressful process.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility of New York and their degree of success.
When we first came to see Dr. Dicken, we were trying IVF using our own eggs. We knew the odds were against us - and Dr. Dicken was clear with us about the statistics - but we were not ready to give up. Dr. Dicken led us through two cycles and made some adjustments to the process. After two IVF cycles, we decided to use an egg donor. The first transfer was not successful, and Dr. Dicken again made some adjustments to the treatment. The second time it worked.
Describe your experience with your nurse at Sher Fertility of New York.
We dealt closely with two or three nurses under Dr. Dicken. All were excellent. They were not only professional but were warm and friendly. It made a big difference to us that even the receptionists at the front desk remembered our names and greeted us warmly every time we saw them.
Describe your experience with Sher Fertility of New York.
This is a relatively small clinic, which for us was a plus. Before going to SHER, we first went to another facility that was much larger and felt like an assembly line where no one knew our name; frankly, we came to feel unwelcome at this other facility, as though we were dragging down their success statistics. In contrast, SHER was a smaller, kinder and more welcoming place, while still being totally professional.
As we were nearing the end of our treatment, SHER was sold to another company. Some changes started to happen, such as reorganization of offices and departments, but we saw only a little of this as we were on our way out (happily, we became pregnant and had a baby). So because we didn't have much experience with SHER after the sale, we don't feel that we can fully evaluate it today.
Describe the costs associated with your care under Cary Dicken at Sher Fertility of New York.
We compared facilities and found that costs at SHER were about average.
What specific things went wrong at Sher Fertility of New York?
- Lost paperwork
Describe the specific things that went wrong at Sher Fertility of New York.
One time, a nurse apparently lost some requested paperwork that we brought in and left at the front desk for her. We were annoyed with this but it was the only time anything like that happened. Otherwise they were completely organized and professional about all things.
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10
10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
10
10
Email is [Dr. Drew Tortoriello's] best way of communication...My hormones were high leading up to my egg retrieval so he changed my trigger shot from hcg to Lupron...was very kind every time I went to see him. Very soft spoken and made me feel very comfortable...During my egg retrieval he was calm and patient and caring and checked up on me afterwards to make sure I didn’t have complications. I plan on using his services when I am ready to implant.
I never had to wait more than 5 minutes when I came in for an appt [at Sher Fertility of New York]. After my appt they were very quick and good in explaining my next steps. I would have to say timeliness was their biggest strength. For weakness I would say I wish they had someone like a social worker or therapist on hand or that the recommend. Going thru this process can be very hard on your mind and being able to talk to someone about what your feeling would have been great
Age
36
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Investment Banker
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
10
10
How was your experience with Drew Tortoriello at Sher Fertility of New York?
Dr T was fantastic from my consultation wiith him to having 17 embryos frozen! Having infertility issues is devestating but finding a doctor like him and now being able to plan a family is amazing. I am grateful for meeting him. Every appt I had with him was comfortable and fast. I would sometimes go on my lunch break and didn’t have to take much time off of work. During my egg retrieval he was calm and patient and caring and checked up on me afterwards to make sure I didn’t have complications. I plan on using his services when I am ready to implant.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility of New York?
Email is his best way of communication and it was mine too because of work. That was perfect. Every email I sent was replied to within minutes by either the doctor or the nurse
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility of New York?
Dr T was very kind every time I went to see him. Very soft spoken and made me feel very comfortable
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility of New York and their degree of success.
I was on menapur, gonal f, and ganirelix. My hormones were high leading up to my egg retrieval so he changed my trigger shot from hcg to Lupron. Afterwards I took a prescription to lower hormones along with ganirelex
Describe your experience with the nursing staff.
I hate doing blood work because I have small veins but needed to do it every appt. but they were gentle and did a great job
Describe your experience with Sher Fertility of New York.
I never had to wait more than 5 minutes when I came in for an appt. After my appt they were very quick and good in explaining my next steps. I would have to say timeliness was their biggest strength. For weakness I would say I wish they had someone like a social worker or therapist on hand or that the recommend. Going thru this process can be very hard on your mind and being able to talk to someone about what your feeling would have been great
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility of New York.
I had Cigna so they covered most after I met my deductible. The prescription medicine was an expense I didn’t budget. Cigna covered it but I had to pay a copay and that was 1k
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