Sher Fertility Solutions New York

2 doctors work here

Rated 9.1
Strongly recommend: 81%Neutral: 12%Don't recommend: 7%9.1
81% strongly recommend
162 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
967
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

New York
425 Fifth Ave
New York, NY 10016
Purchase (closed)
3020 Westchester Ave
Purchase, NY 10577

162 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 41
1 IVF
Unexplained
Ashkenazi Jewish
Marketer or PR
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] was incredibly compassionate...I never felt like “cattle” and always felt like a person. His quick responsiveness to all of my questions assured me during a very anxiety-ridden time... I never felt like I was going through this process alone. Even after I “graduated” from his care and transitioned to a routine OB, Dr T still answered any outstanding questions I had in a very quick and direct manner...
[Sher Fertility of New York is a] Beautiful calming environment where you don’t feel like 1 in a thousand. You are usually only one of 3 ppl there vs a prior clinic where I sat in an uncomfortable bench with 20+ women waiting to be monitored. I never felt like a piece of cattle...[The nurses are] Lovely people who also put me at ease at every step of the process...Menopur and Gonal injections for egg retrieval— progesterone / estrogen /folic acid post transfer up until 11 weeks pregnant
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T’s responsiveness to my questions put me at ease. I never felt like I was going through this process alone. Even after I “graduated” from his care and transitioned to a routine OB, Dr T still answered any outstanding questions I had in a very quick and direct manner.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Trust him.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T was incredibly compassionate - and just the feel of his office was light years different from a prior fertility practice I was treated at. I never felt like “cattle” and always felt like a person. His quick responsiveness to all of my questions assured me during a very anxiety-ridden time.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Menopur and Gonal injections for egg retrieval— progesterone / estrogen /folic acid post transfer up until 11 weeks pregnant
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Lovely people who also put me at ease at every step of the process
Describe your experience with Sher Fertility Solutions New York.
Beautiful calming environment where you don’t feel like 1 in a thousand. You are usually only one of 3 ppl there vs a prior clinic where I sat in an uncomfortable bench with 20+ women waiting to be monitored. I never felt like a piece of cattle at Dr T’s office and that meant a lot.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Everything was covered under my insurance - except for some medications.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 35 - 37
Tubal Blockage
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr T took the time to understand my health history and to date fertility journey...His dedication to helping families is remarkable. He made me feel like there was never a question that I could have children - I needed that confidence! Also his approach to finding my fertility issues were methodical and clear. He also takes a holistic health approach to figuring out an issue. Simply put, I would not have gotten pregnant without Dr T.
Excellent and responsive staff [at Sher Fertility Solutions New York]. I liked how they were all kept in the loop with regards to my treatment and status (ie on email with Dr T or in patient room) . Clinic itself very clean and comfortable- almost as if we were in a spa like environment...Dr T took the time to understand my health history and to date fertility journey...Luckily my insurance covered the treatments (I required testing and small procedures), so fortunately they were reasonable
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
His dedication to helping families is remarkable. He made me feel like there was never a question that I could have children - I needed that confidence! Also his approach to finding my fertility issues were methodical and clear. He also takes a holistic health approach to figuring out an issue. Simply put, I would not have gotten pregnant without Dr T.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Trust him and don’t give up. Use him as a resource.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T took the time to understand my health history and to date fertility journey.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He was always specific in his directions - ie what day to come in for ovarian reserve check and when to evaluate tubes, and what time to take meds etc. He also responded to emails at all times which is very appreciated!
Describe your experience with Sher Fertility Solutions New York.
Excellent and responsive staff. I liked how they were all kept in the loop with regards to my treatment and status (ie on email with Dr T or in patient room) . Clinic itself very clean and comfortable- almost as if we were in a spa like environment.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Luckily my insurance covered the treatments (I required testing and small procedures), so fortunately they were reasonable
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
NA
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 41 - 42
2 IVF
Poor Egg Quality
Income $100K - $199K
3rd of 3 Docs
3 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello always personally answered all my questions or concerns in a very timely manner. When I was waiting in the waiting room he always addressed me by my name with a smile!..He is very caring, compassionate, and funny! He always made me feel very welcome and didn't mind answering questions more than once.
My insurance covered 90% of the [Sher Fertility New York] costs...My advice would be if you have any concerns along the way, you should contact Dr. Tortoriello, directly, and he will will address your concerns immediately...First cycle with Dr T, resulted in 19 eggs...Fresh day 5 embryo transfer...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I couldn’t have asked for a more amazing experience with Dr. T! He is absolutely wonderful and I always felt like I was in good hands. He is very caring, compassionate, and funny! He always made me feel very welcome and didn't mind answering questions more than once.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
My advice would be if you have any concerns along the way, you should contact Dr. Tortoriello, directly, and he will will address your concerns immediately.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello always personally answered all my questions or concerns in a very timely manner. When I was waiting in the waiting room he always addressed me by my name with a smile!
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
HGH, estrogen patch, cetrotide. follistim and menopur. Fresh day 5 embryo transfer. First time I did estrogen priming, and using HGH. First cycle with Dr T, resulted in 19 eggs, the most eggs retrieved with my previous doctor was 10. My previous doctor used Lupron, and Dr. T Suggested that Lupron was one of the problems.
Describe your experience with Sher Fertility Solutions New York.
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Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
My insurance covered 90% of the costs
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Unexplained
Engineer
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Tortoriello was very attentive to my body and was able to improve my results with egg retrievals, and also improved my lining before the transfer...He added Viagra to my cycle of egg retrieval and transfer to improve egg quality and lining...was always very gentle and caring, he explained his intentions step by step and was always available via email if I had more questions
The team of nurses and crew [at Sher Fertility Solutions New York] were so nice and caring, they were always available for any of my questions...They were very clean and careful. I liked the fact that all treatments like egg retrieval,transfer, doctor appointments were on the same building...Thank you Sher fertility clinic and Dr Drew Tortoriello for the wonderful journey together.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
After 3 years of trying to conceive with IVF and other fertility treatments, a friend recommended Dr Tortoriello and starting treatments with him was the best decision I could ever make. After several month I was pregnant 😊 Dr Tortoriello was very attentive to my body and was able to improve my results with egg retrievals, and also improved my lining before the transfer. I trusted his judgment and I am recommending him to any women dreaming to become a mother, he will not give up and try all the new treatments out there. Also, his team of nurses and crew were so nice and caring, they were always available for any of my questions and I was very pleased with the way the handled the clinic during Covid-19 pandemic. Thank you Sher fertility clinic and Dr Drew Tortoriello for the wonderful journey together.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Listen to him he knows best
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr.T was always very gentle and caring, he explained his intentions step by step and was always available via email if I had more questions
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He added Viagra to my cycle of egg retrieval and transfer to improve egg quality and lining.
Describe your experience with Sher Fertility Solutions New York.
The team of nurses and crew were so nice and caring, they were always available for any of my questions and I was very pleased with the way the handled the clinic during Covid-19 pandemic. They were very clean and careful. I liked the fact that all treatments like egg retrieval,transfer, doctor appointments were on the same building (with my first clinic those were in a different far away clinic)
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
around 20,000 $
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
2 IVF
Endometriosis
Tubal Blockage
European
Income $200K - $499K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
With a frozen embryo transfer and genetic testing Dr Dicken advised the chances of success were high enough only one embryo was needed and we had success!...never made me feel rushed and always took her time to explain everything to me...She was kind, compassionate and knowledgeable. She even caught complications two other doctors I consulted with missed. She always took her time with me and fully explained everything. She’s the best and I will use her again.
All the nurses [at Sher Fertility of New York] were very friendly and knowledgeable...The care was pricey but in line with anywhere else and definitely not the most expensive. They did offer financing though I didn’t take advantage of it...Loved the clinic. Everyone was very friendly. Easy to get in touch with them and to get an appointment. Never really had to wait. Everything was very clean and I always felt comfortable. Everyone was very professional. I will gladly go to them again for our next and already have recommended them to friends.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
She was kind, compassionate and knowledgeable. She even caught complications two other doctors I consulted with missed. She always took her time with me and fully explained everything. She’s the best and I will use her again.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
If things don’t work as planned first try keep trying and don’t loose hope.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr Dicken never made me feel rushed and always took her time to explain everything to me.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
She supported egg transfer with medication/hormones which I think made all the difference.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
All the nurses were very friendly and knowledgeable.
Describe your experience with Sher Fertility Solutions New York.
Loved the clinic. Everyone was very friendly. Easy to get in touch with them and to get an appointment. Never really had to wait. Everything was very clean and I always felt comfortable. Everyone was very professional. I will gladly go to them again for our next and already have recommended them to friends.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
The care was pricey but in line with anywhere else and definitely not the most expensive. They did offer financing though I didn’t take advantage of it.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
With a frozen embryo transfer and genetic testing Dr Dicken advised the chances of success were high enough only one embryo was needed and we had success!
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2020 - 2022, Successful
NPS
10
NPS
10
Age 41 - 43
East Asian
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Drew Tortoriello] took the time to walk me through the process and explain my options to me...He was on top of his communication. He replies to his emails quickly and ensure all questions are answered. I left each appointment knowing what to expect at the next one...If you want to be seen by the doctor (ultrasounds, etc.) the hours are limited to the morning only. Afternoon appointments are done by the technicians only but reviewed by the doctor...
Overall the nursing staff [at Sher Fertility Solutions New York] were very helpful and thoughtful throughout the process...If you want to be seen by the doctor (ultrasounds, etc.) the hours are limited to the morning only. Afternoon appointments are done by the technicians only but reviewed by the doctor. They dont do weekend appointments for general follow up but only for procedures...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I had a wonderful experience. He was on top of his communication. He replies to his emails quickly and ensure all questions are answered. I left each appointment knowing what to expect at the next one.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Dont be afraid to ask. He'll take the time to answer.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He took the time to walk me through the process and explain my options to me
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Overall the nursing staff were very helpful and thoughtful throughout the process.
Describe your experience with Sher Fertility Solutions New York.
If you want to be seen by the doctor (ultrasounds, etc.) the hours are limited to the morning only. Afternoon appointments are done by the technicians only but reviewed by the doctor. They dont do weekend appointments for general follow up but only for procedures.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
10
3 IVF
1 Egg Freezing
4 Embryo Freezing
Anovulation
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $50K - $99K
Business Executive
2nd of 8 Docs
2 IUI With Other Docs
5 IVF With Other Docs
2 Egg Freezing With Other Docs
8 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello were always a pleasure to deal with. Felt like they were my second family. Dr. T always had the time to talk - i never felt rushed, stopped to say hello if he saw me in the waiting room. Was open and honest about potential risks and his opinions. His calm and caring demeanor always made us feel confident we were in good hands.
I found SIRM at the cutting edge of anything new in the fertility field. The staff was friendly, their phone calls prompt. Clinic clean and calm. During the difficult journey and many IVF cycles that many doctors had given up hope - they were the ones that ultimately were able to think out of the box and get me to my miracle...i loved going to the office!!! they were all fun and caring and professional.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
The staff and Dr. Tortoriello were always a pleasure to deal with. Felt like they were my second family. Dr. T always had the time to talk - i never felt rushed, stopped to say hello if he saw me in the waiting room. Was open and honest about potential risks and his opinions. His calm and caring demeanor always made us feel confident we were in good hands.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
use him! lol
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
always patient and attentive to all my questions
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
i loved going to the office!!! they were all fun and caring and professional.
Describe your experience with Sher Fertility Solutions New York.
I found SIRM at the cutting edge of anything new in the fertility field. The staff was friendly, their phone calls prompt. Clinic clean and calm. During the difficult journey and many IVF cycles that many doctors had given up hope - they were the ones that ultimately were able to think out of the box and get me to my miracle.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
8
Age 31
1 IVF
Male Factor
Tubal Blockage
European
Latinx
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Given my relatively young age at the time (30) and no egg quality or quantity factors, he [Dr. Melvin Thornton] selected a not aggressive stem process that left me with little to no side effects and success on the first try...Given my age (30) and quality of eggs, he recommended eSET unless we were ok with multiples...I always personally saw Dr. Thornton or a trusted colleauge at each of my appointments. If it was not going to be Dr. Thornton, he would let me know in advance.
Hours and location were convenient for monitoring appointments [at Sher Fertility of New York]. Retrievals and transfers were done in the NYC office, which was also accommodating with hours (my transfer was on a Sunday). Did not batch patients which I liked. However, sometimes long waits. The reception staff in the Westchester office were sometimes less than understanding and could be abrasive.
How was your experience with Melvin Thornton at Sher Fertility Solutions New York?
Warm, compassionate, calming presence. Matter of fact about all aspects of treatment. Always reachable, provided us with his cell and direct email. Selected the appropriate protocol given our infertility factors and history.
What's one piece of advice would you give a prospective patient of Melvin Thornton at Sher Fertility Solutions New York?
Don't be afraid to push for more details and clarity when needed. He can sometimes act like the treatment is simplistic but if you ask questions he will always take the time to answer them thoughtfully.
During treatment, were you treated like a number or a human with Melvin Thornton at Sher Fertility Solutions New York?
I always personally saw Dr. Thornton or a trusted colleauge at each of my appointments. If it was not going to be Dr. Thornton, he would let me know in advance.
Describe the protocols Melvin Thornton used in your cycles at Sher Fertility Solutions New York and their degree of success.
Gonal F 225. Given my relatively young age at the time (30) and no egg quality or quantity factors, he selected a not aggressive stem process that left me with little to no side effects and success on the first try.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Shardae)
Always compassionate, however, tended to see many different nurses and instructions were not always clear.
Describe your experience with Sher Fertility Solutions New York.
Hours and location were convenient for monitoring appointments. Retrievals and transfers were done in the NYC office, which was also accommodating with hours (my transfer was on a Sunday). Did not batch patients which I liked. However, sometimes long waits. The reception staff in the Westchester office were sometimes less than understanding and could be abrasive.
Describe the costs associated with your care under Melvin Thornton at Sher Fertility Solutions New York.
24K plus prescriptions.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Given my age (30) and quality of eggs, he recommended eSET unless we were ok with multiples. i agreed with this approach.
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost appointments
Describe the specific things that went wrong at Sher Fertility Solutions New York.
Again, it was just receptionist staff at Westchester clinic. They did not make scheduling appointments easy, and sometimes missed scheduling appointments I tried to make altogether. Reaching out to Dr. Thornton directly solved these issues.
10
Doctor
Melvin Thornton
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016, Unknown Success
NPS
10
NPS
10
Age 42
1 IVF
Poor Egg Quality
Latinx
Income $100K - $199K
Sales Representative
2nd of 2 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Wang is the most compassionate and caring doctor that I have ever had. He provides a level of personalized care that is simply a cut above the rest. I can't imagine ever feeling like I was just a number under his care. His level of attentiveness and kindness is what one can only hope for with every doctor but yet is so hard to find.
The clinic's [Sher Institute of Westchester] main strength is Dr. Wang himself. Patients come to the clinic for him. The clinic's main weakness seems to be some of it's other support staff. The administrative staff seems to be less knowledgeable about billing, insurance, scheduling out of town patients, etc....[Nurse] Leslie seems to be very organized and on top of all the details when it comes to coordinating an IVF cycle. I was very impressed by her.
How was your experience with Jeffrey Wang at Sher Fertility Solutions New York?
Dr. Wang is everything one could hope for in an RE. He is kind, compassionate, knowledgeable, thorough, communicative, progressive...I could go on and on. Truly, there is no other RE like him.
What's one piece of advice would you give a prospective patient of Jeffrey Wang at Sher Fertility Solutions New York?
Don't be shy to ask questions. Dr. Wang is very responsive and he never makes you feel like your questions are a bother.
During treatment, were you treated like a number or a human with Jeffrey Wang at Sher Fertility Solutions New York?
Dr. Wang is the most compassionate and caring doctor that I have ever had. He provides a level of personalized care that is simply a cut above the rest. I can't imagine ever feeling like I was just a number under his care. His level of attentiveness and kindness is what one can only hope for with every doctor but yet is so hard to find.
Describe the protocols Jeffrey Wang used in your cycles at Sher Fertility Solutions New York and their degree of success.
Estrogen priming to synchronize follicles then microdose Lupron, Gonal F and menopur and Omnitrope. Produced better results in terms of quality of the eggs.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Leslie)
Leslie seems to be very organized and on top of all the details when it comes to coordinating an IVF cycle. I was very impressed by her.
Describe your experience with Sher Fertility Solutions New York.
The clinic's main strength is Dr. Wang himself. Patients come to the clinic for him. The clinic's main weakness seems to be some of it's other support staff. The administrative staff seems to be less knowledgeable about billing, insurance, scheduling out of town patients, etc.
Describe the costs associated with your care under Jeffrey Wang at Sher Fertility Solutions New York.
Insurance paid for most of it.
10
Doctor
Jeffrey Wang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
3
NPS
3
Age 41
3 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $200K - $499K
Engineer
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
At the beginning, I thought she [Dr. Browne] was great but as things progressed she didn't seem sound on her own opinion and would change it, eg. when to trigger me etc. she often changed her mind at the last min (eg, 3 day transfer v 5 day). On the last attempt she did not clearly explain why the volume of eggs was so low.
The office staff [at Sher Fertility] in Westchester are lovely. I had Dr. Browne's mobile number and was able to call her. She responded to all my emails... The staff in the city office are rushed.
How was your experience with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
At the beginning, i thought she was great but as things progressed she didnt seem sound on her own opinon and would change it, eg. when to trigger me etc. she often changed her mind at the last min (eg, 3 day transfer v 5 day). On the last attempt she did not clearly explain why the volume of eggs was so low.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Sher Fertility Solutions New York?
REally question her decisions, ask her why she keeps changing her mind. It felt like she was in a rush sometimes.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
The office staff in Westchester are lovely. I had Dr. Browne's mobile number and was able to call her. She responded to all my emails.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Sher Fertility Solutions New York and their degree of success.
1st attempt - Follistim (600) , menapur and generelix and HCG trigger - 6 eggs, 5 fertilized, 5 made it to Day 3. Transferred 3 at Day 3 other 2 did not make it to Day5. negative pregnancy test 2nd attempt - Natural IVF attemp with lower meds, Follistim (350), menapur and ganerelix - 2 eggs retrieved, both fertilized. Did not make it past day 4. - no transfer 3rd attempt - Lupron used this time. for 7 days. Follistim (600), menapur and ganerelix - 5 eggs, only 1 fertilized. - Scans showed 9 follicles measuring between 18 -20 but only 5 mature, only 1 fertilized. - transferred the 1 embryo on Day 3 - awaiting results.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The staff in the Westchester office are great and caring. The staff in the city office are rushed.
What specific things went wrong at Sher Fertility Solutions New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
on my 1st attempt the nurse at Westchester forgot to schedule my intralipid infusion.
3
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
1 IVF
Male Factor
PCOS
Income $50K - $99K
4th of 4 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Browne is an amazing dr she’s so knowledgeable, sweet, caring , understanding, treats you like a friend and makes sure you know every detail there is to know , I’ve never been to such an amazing dr as she is . ... Take her advice and listen to her she knows what she’s doing be patient ... We did ultra sounds, blood, fertility drugs for a week and antibiotics, trigger shot , lots of monitoring.
Everything [at Sher Fertility of New York] is great ... had a great experience and wish I could do it all over again but we cannot afford it right now but dr brownes office is great and works with you and helps as much as they can. I would recommend them a millions times if I could [nurses] Sweet, caring and explains things properly ... [eset approach] I did two and sadly lost one and thank goodness I did that or I wouldn’t have my daughter
How was your experience with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
Dr Browne is an amazing dr she’s so knowledgeable, sweet, caring , understanding, treats you like a friend and makes sure you know every detail there is to know , I’ve never been to such an amazing dr as she is .
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Sher Fertility Solutions New York?
Take her advice and listen to her she knows what she’s doing be patient
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
Dr. Browne is amazing at what she does , she’s so friendly and knowledgeable
Describe the protocols Hyacinth Nicole Browne used in your cycles at Sher Fertility Solutions New York and their degree of success.
We did ultra sounds, blood, fertility drugs for a week and antibiotics, trigger shot , lots of monitoring.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Kamberi )
Sweet, caring and explains things properly
Describe your experience with Sher Fertility Solutions New York.
Everything is great had a great experience and wish I could do it all over again but we cannot afford it right now but dr brownes office is great and works with you and helps as much as they can. I would recommend them a millions times if I could
Describe the costs associated with your care under Hyacinth Nicole Browne at Sher Fertility Solutions New York.
$6500plus $500 for anesthesiologists
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I would definitely recommend doing more then one I did two and sadly lost one and thank goodness I did that or I wouldn’t have my daughter
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2011 - 2013, Unknown Success
NPS
10
NPS
10
Age 30 - 32
1 IVF
PCOS
Poor Egg Quality
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Was sure to explain every step of each process and always answered any questions. Very knowledgeable in his [Dr. Tortoriello] field. Never misleading. Explained things we had no idea about. As to why pcos causes infertility. Helpful throughout the whole process especially when we ran into issues with our insurance and med coverage ... Explained everything thoroughly and cared about what we were going through. Compassionate and caring
[Sher Fertility of New York] Absolutely amazing so helpful caring and compassionate. Talked us through everything. And understood what we were going through. Felt at ease after our first visit after the first dr we saw was horrible at another clinic ... [Nursing staff] Just like dr very compassionate and understanding ... Expect honesty and to actually feel like a human not a pay check
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Was sure to explain every step of each process and always answered any questions. Very knowledgeable in his field. Never misleading. Explained things we had no idea about. As to why pcos causes infertility. Helpful throughout the whole process especially when we ran into issues with our insurance and med coverage
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Expect honesty and to actually feel like a human not a pay check
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Explained everything thoroughly and cared about what we were going through. Compassionate and caring
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I dont remember
Describe your experience with your nurse at Sher Fertility Solutions New York.
Just like dr very compassionate and understanding
Describe your experience with Sher Fertility Solutions New York.
Absolutely amazing so helpful caring and compassionate. Talked us through everything. And understood what we were going through. Felt at ease after our first visit after the first dr we saw was horrible at another clinic
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost paperwork
Describe the specific things that went wrong at Sher Fertility Solutions New York.
When sher nj closed my records got lost in transfer
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5