Sher Fertility Solutions New York

2 doctors work here

Rated 9.1
Strongly recommend: 81%Neutral: 12%Don't recommend: 7%9.1
81% strongly recommend
162 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
967
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

New York
425 Fifth Ave
New York, NY 10016
Purchase (closed)
3020 Westchester Ave
Purchase, NY 10577

162 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] is very professional, he answers all your questions and also is always available via email. He is kind and compassionate but also direct. Sometimes when you get bad news, you would prefer not to be direct but he isn’t dismissive of your hopes and dreams. We had two miscarriages with both of our transfers so the embryos likely had chromosomal abnormalities and he indicated this early on when signs showed it via sonogram but also let me have hope.
It [Sher Fertility] is one of the best clinics I have been to for any healthcare. They really don’t have any weaknesses. They worked around my cycle, they are available at night, on weekends, they respond immediately to emails and calls.... Everyone is great, they explain in detail what to expect, they comfort you when you are upset, they are loving and compassionate.... 14,000k for IVF cycle, $3800 for frozen embryo transfer
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is very professional, he answers all your questions and also is always available via email. He is kind and compassionate but also direct. Sometimes when you get bad news, you would prefer not to be direct but he isn’t dismissive of your hopes and dreams. We had two miscarriages with both of our transfers so the embryos likely had chromosomal abnormalities and he indicated this early on when signs showed it via sonogram but also let me have hope.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Go with Dr. T and Sher, they are kind and know what they are doing. Ask questions when you need to and know that Dr. T is usually right when he says things don’t look right.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Everyone at Sher is so warm, they genuinely want to help you. Dr T. Is sensitive but also direct and tells you what to expect and doesn’t give you false hope. He also tries things when other Dr.s give up on you.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He put me on an estrogen patch for 5 days to increase my follicle count and it worked. He followed my follicles very carefully and didn’t have me trigger too early, he adjusted my medicines daily as needed and as a result he got 4 eggs and all of them made it to 5 day blastocyst.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Frances )
Everyone is great, they explain in detail what to expect, they comfort you when you are upset, they are loving and compassionate.
Describe your experience with Sher Fertility Solutions New York.
It is one of the best clinics I have been to for any healthcare. They really don’t have any weaknesses. They worked around my cycle, they are available at night, on weekends, they respond immediately to emails and calls. I love Sher!
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
14,000k for IVF cycle, $3800 for frozen embryo transfer
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He let me make the decisions.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
9
Age 40
1 IUI
Anovulation
European
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] was always nice and kind and polite. I always met with him every visit except for one weekend monitoring appointment where I met with his partner. He always answered my emails and all my questions...He was always right about my treatment...we moved to injectables and timed intercourse which failed the first time but worked more in harmony with my body and again he was correct 100% on which drug protocol to use despite me asking about trying other drugs and him assuring me that his choice would be best for me. My 2nd round of injectables we tried IUI and I got pregnant.
I never had to long wait or really any wait at all at [Sher Fertility of New York]...it was well run...very flexible in my appointment scheduling which was such a relief because there was no way I could have attended other well known NYC clinics with my schedule...[The nurse is] Always lovely and kind and helpful and answered emails promptly even after business hours at times...they are very busy and sometimes some details are forgotten but minor things and all in all lot better than most clinics. Clinic Nps
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I have a very tricky schedule living in NYC with two toddlers (one with special needs) and no family to help out so Dr. T was very flexible in my appointment scheduling which was such a relief because there was no way I could have attended other well known NYC clinics with my schedule. He always answered my questions via email or in person and I asked huge amount of questions. He was straight forward and honest but kind and compassionate at the same time. He was always right about my treatment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Just ask questions and ask the office staff questions as well to put your mind at rest and email him your concerns. I never had to long wait or really any wait at all at his office...it was well run.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He was always nice and kind and polite. I always met with him every visit except for one weekend monitoring appointment where I met with his partner. He always answered my emails and all my questions.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Started with clomid even though I pushed that because I was new to fertility treatments and nervous about injectables, IVF etc and wanted to try something as simple as possible. He was right when he said it probably wasn’t the best course of action to take in my situation and it caused more issues for me. Then we moved to injectables and timed intercourse which failed the first time but worked more in harmony with my body and again he was correct 100% on which drug protocol to use despite me asking about trying other drugs and him assuring me that his choice would be best for me. My 2nd round of injectables we tried IUI and I got pregnant.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Frances and Ivana )
Frances is Dr. T’s right hand woman. Always lovely and kind and helpful and answered emails promptly even after business hours at times.
Describe your experience with Sher Fertility Solutions New York.
Strengths - small, kind, helpful, compassionate staff. Frances and Ivana went above and beyond. Also, I forget her name but the nurse who took my bloods and assisted Dr. T during examinations etc. was wonderful as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I only had co-pay each visit and co insurance until I met my deductible.
What specific things went wrong at Sher Fertility Solutions New York?
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
As with any clinic you just have to follow up sometimes in case they are very busy and sometimes some details are forgotten but minor things and all in all lot better than most clinics.
9
Doctor
Drew Tortoriello
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 42 - 45
2 IVF
5 Egg Freezing
Endometriosis
Latinx
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] always changed my plan according to my needs. If something didn’t work, he looked for a solution. In my case he found it and we are blessed today at my age 44 with my own eggs. This is truly a blessing and miracle and It couldn’t happen without him. He didn’t turn me away where others did so it speaks to his compassion. He is dedicated and very diligent. I always felt 100 trust in him and his approach. He leveled with us when we asked the difficult questions and never gave us false hope... but somehow still managed to give us hope. I always felt relaxed with him because he is so easy going and very calm. That helps during such difficult times. I will forever be grateful to him.
[The staff at Sher Fertility of New York are] very responsive via email and in person and I never felt like a number. I felt unique in my journey and it was there approach that made me feel this way. They are amazing... They [nurses] were very responsive even communicating via email. I always felt comfortable knowing they would provide instructions when it came to my calendar and medications dosages. A couple times I ran out of medicine over a weekend and they provided me with some until I was able to get mine so I didn’t miss a cycle.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I don’t have enough words to describe the great Doctor he is. He is smart and is very knowledgeable in the latest research. He always changed my plan according to my needs. If something didn’t work, he looked for a solution. In my case he found it and we are blessed today at my age 44 with my own eggs. This is truly a blessing and miracle and It couldn’t happen without him. He didn’t turn me away where others did so it speaks to his compassion. He is dedicated and very diligent. I always felt 100 trust in him and his approach. He leveled with us when we asked the difficult questions and never gave us false hope... but somehow still managed to give us hope. I always felt relaxed with him because he is so easy going and very calm. That helps during such difficult times. I will forever be grateful to him.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Don’t ever give up and Trust Dr. T. And his approach. I feel he is not about the money.... but truly cares. I believe that he really is in this to help in this difficult journey of infertility.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
The office staff and Dr. T were always very responsive via email and in person and I never felt like a number. I felt unique in my journey and it was there approach that made me feel this way. They are amazing.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe and Frances Faundez)
I mainly worked with Frances Faundez and Cecilia Choe. They were both very easy to work with. They were very responsive even communicating via email. I always felt comfortable knowing they would provide instructions when it came to my calendar and medications dosages. A couple times I ran out of medicine over a weekend and they provided me with some until I was able to get mine so I didn’t miss a cycle. Frances was so compassionate and sweet when I had a miscarriage. And she took the time to make me feel like a person and not just another patient.
Describe your experience with Sher Fertility Solutions New York.
I think all the nurses should all be as compassionate and on the same page. I know it’s hard when dealing with so many patients but it really does help. When the staff are all professional and kind and take the time to know your name It separates the practice from any other infertility practice. This journey is hard as it is and when you deal with a practice that is professional and doesn’t treat you like a number or rush you or lose patience with you it makes it more tolerable. Their strength I feel is that they are all compassionate and willing to help... even when they seemed swamped. The one advice I would have is to make sure that their front desk staff (not the 6th floor) is professional. Sometimes on the other floor when I would go in for a procedure the girls were a little loud and not well spoken or professional. I felt they were not as approachable.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We asked Dr. T what he thought would be best for us and our situation. He would always give us his expert suggestions but ultimately try to let us decide how many we wanted transferred as long as it was safe. Based on my age we would transfer no more than two.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 42 - 43
3 IUI
3 IVF
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] wanted to make sure to explain things to me and would not provide an opinion as to the best course of action until he conducted preliminary tests/did a workup. Dr. T communicated with my husband and me throughout all of the treatments we did...I had to do three egg retrievals. Given my age, we PGS tested all embryos that survived to day 5. For the third retrieval, Dr. T decided to add in HGH...it was this cycle that led to the ONE embryo that tested viable and which we then transferred.
The doctors and nurses [at Sher Fertility of New York] are very communicative and supportive. I did feel as though there needed to be more communication between billing and the drs/nurses. We were initially billed for storage of embryos that did not PGS test as viable and which [Dr. Tortoriello] wouldn't transfer, which was a little frustrating...I felt very supported and that she [nurse] cared about me/the success of my treatments. She was genuinely very sad to let me know the results of the PGS testing for the first round (none of the embryos tested as viable).
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello was kind and communicative from the second I consulted with him. I had previously been to another clinic where I felt like a number and that the clinic had decided I needed to undergo IVF before even diagnosing me or conducting any tests. The experience with Dr. T was entirely opposite. He wanted to make sure to explain things to me and would not provide an opinion as to the best course of action until he conducted preliminary tests/did a workup. Dr. T communicated with my husband and me throughout all of the treatments we did.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask him any questions you have...he will answer them.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello was always available by email and his office was as well (by email and by telephone). He was sensitive to what I was experiencing emotionally and was encouraging.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I first went through three IUIs for insurance coverage purposes. I used clomid in the first and third cycles. The third cycle led to a chemical pregnancy which slightly delayed moving forward with IVF. I had to do three egg retrievals. Given my age, we PGS tested all embryos that survived to day 5. For the third retrieval, Dr. T decided to add in HGH...it was this cycle that led to the ONE embryo that tested viable and which we then transferred.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
Cecilia was available. She even called me on her day off to let me know the results of a day 5 check of embryos. She spent time with me on the telephone when I had questions or doubts or needed assistance in thinking through what made the most sense. I felt very supported and that she cared about me/the success of my treatments. She was genuinely very sad to let me know the results of the PGS testing for the first round (none of the embryos tested as viable).
Describe your experience with Sher Fertility Solutions New York.
The doctors and nurses are very communicative and supportive. I did feel as though there needed to be more communication between billing and the drs/nurses. We were initially billed for storage of embryos that did not PGS test as viable and which Dr. T wouldn't transfer, which was a little frustrating.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Fortunately, my insurance covered a large portion of treatments. IUIs were covered; i had $50 co-pays every time I went for an appointment. IVF was 75% covered so I had a co-pay prior to treatment. Same for the transfer. I had to pay for medications.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I only had one viable embryo to transfer.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
9
NPS
10
Age 32 - 35
2 IUI
1 IVF
Endometriosis
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt that Dr. T[ortoriello] knew who I was as a patient - he was prepared to discuss my case every time and was very accessible...put me at ease during every appointment. He has an extremely calm bedside manner and explained what we were trying to accomplish at the beginning of every appointment. When we had an unsuccessful frozen embryo transfer, I felt that he truly took the results personally and had a different path to my care for the following attempt. I trust his professional judgment...was conservative in administering hormones (in a good way) so I wasn't overstimulated. I had heard horror stories from other clinics and felt fortunate to definitely avoid that experience.
Nursing and care coordination [at Sher Fertility of New York] was not very memorable. I didn't need hand holding so I don't think I relied on them for much other than coordinating beta tests...During my first transfer I was told I had a negative pregnancy test, which joyfully turned out to be incorrect. It was stressful to get re-tested at the time and was definitely shocking but a happy accident...doesn't employ the friendliest individuals on the phone. I know the staff may feel overrun but you are in the business of helping desperate families, a little compassionate would go a long way. I think there is some room for improvement when delivering bad news.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T put me at ease during every appointment. He has an extremely calm bedside manner and explained what we were trying to accomplish at the beginning of every appointment. When we had an unsuccessful frozen embryo transfer, I felt that he truly took the results personally and had a different path to my care for the following attempt. I trust his professional judgment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would advise anyone to come in equip with questions you have in mind. He is extremely knowledgeable but cannot read your mind and expectations.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I felt that Dr. T knew who I was as a patient - he was prepared to discuss my case every time and was very accessible.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I don't remember all of the exact treatment strategies used, however, I do think Dr. T was conservative in administering hormones (in a good way) so I wasn't overstimulated. I had heard horror stories from other clinics and felt fortunate to definitely avoid that experience.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
Nursing and care coordination was not very memorable. I didn't need hand holding so I don't think I relied on them for much other than coordinating beta tests.
Describe your experience with Sher Fertility Solutions New York.
The clinic doesn't employ the friendliest individuals on the phone. I know the staff may feel overrun but you are in the business of helping desperate families, a little compassionate would go a long way. I think there is some room for improvement when delivering bad news.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
We had care under the Progeny insurance network.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr. T was very firm to transfer a single embryo each time given my younger age.
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost results
Describe the specific things that went wrong at Sher Fertility Solutions New York.
During my first transfer I was told I had a negative pregnancy test, which joyfully turned out to be incorrect. It was stressful to get re-tested at the time and was definitely shocking but a happy accident.
9
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 38
1 IVF
Donor Eggs
Poor Egg Quality
3rd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I had gone to [Dr. Tortoriello] because I was told my egg quality was not good. On top of that, I had ashermans syndrome (scarring of the uterus due to 2 DNC's caused by another doctor). [He] was honest...I can successfully say I now have a healthy 4 month old son because of Dr. T. We did use a donor egg however I was able to carry my son the entire pregnancy - gave birth at 38 weeks - myself
Not one bad thing to say about [Sher Fertility Solutions New York]! The clinic was small which I liked because they knew me by name. I was always greeted with a smile. I ALWAYS saw my doctor. He ALWAYS answered my emails (questions or anxieties). The clinic and staff was clean and professional, yet warm...Bushra and Franny were the 2 nurses I had most contact with...every nurse was pleasant.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was skeptical about Dr. T in the beginning because I had been through so many negative experiences with fertility doctors. But with every questions, concern, or anxiety I had, he stayed calm, patient, and kind. He treated me like a friend as opposed to a number. Hands down, the BEST experience. I recommend him to everyone looking for an IVF doctor.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Don't let your anxieties get in the way of Dr. T's expertise. He will tailor the treatment to you and will actually care about your outcome.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello treated me, not only as a human, but more. From the first time I met him until the last, he was with me very step of the way. He did not turn his back. He always answered my questions and eased my anxieties, not only with his answers and experience, but with his calm demeanor.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I'm not sure the name, if there was a name, of the protocol Dr. T used but I can tell you we used Letrozole, Estrogen patches, baby aspirin, and progesterone suppositories. I had gone to Dr. T because I was told my egg quality was not good. On top of that, I had ashermans syndrome (scarring of the uterus due to 2 DNC's caused by another doctor). Dr. T was honest. He made no promises and in my eyes that's all I wanted! I can successfully say I now have a healthy 4 month old son because of Dr. T. We did use a donor egg however I was able to carry my son the entire pregnancy - gave birth at 38 weeks - myself!
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Bushra and Franny were my go to nurses. )
Bushra and Franny were the 2 nurses I had most contact with. However, I will say, that every nurse was pleasant.
Describe your experience with Sher Fertility Solutions New York.
Not one bad thing to say about them! The clinic was small which I liked because they knew me by name. I was always greeted with a smile. I ALWAYS saw my doctor. He ALWAYS answered my emails (questions or anxieties). The clinic and staff was clean and professional, yet warm.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
It cost us approx $90k
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I told Dr. T the gender of the baby my husband and I wanted and I let him pick with embryo looked the best and would give me the best chances. Can you tell I had faith in him?!
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 42
Diminished Ovarian Reserve
Teacher
3rd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Drew Tortoriello] couldn't remember my information, like I was remote monitoring. Seems pretty obvious since I told him at the consultation & all my forms had my out of state address on it...He suggested that I monitor in NYC instead of locally because he felt like my monitoring clinic wasn’t good. They are. I got pregnant using their labs before with a different dr. who retired from Sher, two yrs earlier. I live 1,000 miles away, not happening. He was not very caring or compassionate.
The clinic [Sher Fertility of NY] is very disorganized. Not all the nurses work every day so I don’t actually know who my nurse was because every day it seemed it was a different person...Terrible communication. They never receive faxes. I send same documents multiple times to the same fax number (called first to confirm the number). The office forgot to send a procedure order when I was traveling, so the entire cycle was canceled because they forgot. Then I left this clinic.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He suggested that I monitor in NYC instead of locally because he felt like my monitoring clinic wasn’t good. They are. I got pregnant using their labs before with a different dr. who retired from Sher, two yrs earlier. I live 1,000 miles away, not happening. He was not very caring or compassionate.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
If you are looking for an out of the box thinker, or someone who treats you like a person, not just a number, he is not the Dr. for you.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He couldn't remember my information, like I was remote monitoring. Seems pretty obvious since I told him at the consultation & all my forms had my out of state address on it.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Menopur & Follistim. I started late on a cycle & asked if I should instead start the next month because I was already showing a lead follicle. He said no, start meds, big surprise, lead follicle the whole cycle. Wasted time & money when we should’ve just waited.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The clinic is very disorganized. Not all the nurses work every day so I don’t actually know who my nurse was because every day it seemed it was a different person.
Describe your experience with Sher Fertility Solutions New York.
Terrible communication. They never receive faxes. I send same documents multiple times to the same fax number (called first to confirm the number). The office forgot to send a procedure order when I was traveling, so the entire cycle was canceled because they forgot. Then I left this clinic.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
They were covered by my insurance
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I already did.
0
Doctor
Drew Tortoriello
NPS
Humanity
1 of 5
Communication
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
9
Age 33 - 34
3 IUI
Male Factor
PCOS
Ashkenazi Jewish
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My wife and I had an amazing experience with Dr. T. [Tortoriello] ... We used Clomid then injectables for PCOS, and then used IUI to help with sperm morphology issues ... Throughout the process Dr. T was patient and understanding, always available to answer our questions. He had a steady optimism that even in the worst of times during our process, let us knew one way or another things would work out.
The clinic [Sher Fertility of NY] is great with an amazing team. They have all of the facilities needed and are always available when you need them. They are organized and everyone treats you nicely. I recommend them and they make you feel comfortable throughout the process ... We had to call them sometimes to get all of the information we needed and they didn't always proactively call or explain. But overall was not a big problem
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
My wife and I had an amazing experience with Dr. T. We had a bit of a difficult time getting pregnant and currently we are celebrating nearly a week with our healthy beautiful baby girl. Throughout the process Dr. T was patient and understanding, always available to answer our questions. He had a steady optimism that even in the worst of times during our process, let us knew one way or another things would work out. It took a while and there were some struggles, but having him by our side throughout the process made things much easier. We recommend Dr. T highly without any reservations
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Don't be afraid to ask questions - he always is patient and happy to explain things
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T has amazing bedside manner and explains all of your options to you. He expresses a realistic optimism that as we were having trouble let us know everything was going to be ok
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
We used Clomid then injectables for PCOS, and then used IUI to help with sperm morphology issues
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Amazing all around
Describe your experience with Sher Fertility Solutions New York.
The clinic is great with an amazing team. They have all of the facilities needed and are always available when you need them. They are organized and everyone treats you nicely. I recommend them and they make you feel comfortable throughout the process
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call with results
Describe the specific things that went wrong at Sher Fertility Solutions New York.
We had to call them sometimes to get all of the information we needed and they didn't always proactively call or explain. But overall was not a big problem
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
7
Age 28 - 29
2 IVF
European
Ashkenazi Jewish
Income $100K - $199K
Business Executive
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
[Dr. Sergio Oehninger] is a doctor that knows the science behind everything and had studied fertility for a long time. He is friendly and approachable but he spends little time with his patients on a one on one basis. Perhaps he is busy or he could also just be awkward at times...Pay attention to your egg retrieval stats early on - he may overlook certain things...He was great and friendly but seemed very busy all the time.
Strengths [at Sher Fertility of New York]: convenient location, friendly and caring staff, attentive doctors. Great online portal. Weaknesses: facility is outdated, communication can be improved. Would be better to have one clinic staff member per patient instead of pooled clinicians...They [nurses] are very sweet, attentive and diligent. Some are better than others but they were all good at their jobs...I used birth control and estrogen to prepare for embryo transfer and then began progesterone as well.
How was your experience with Sergio Oehninger at Sher Fertility Solutions New York?
Sergio is a doctor that knows the science behind everything and had studied fertility for a long time. He is friendly and approachable but he spends little time with his patients on a one on one basis. Perhaps he is busy or he could also just be awkward at times.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Sher Fertility Solutions New York?
Pay attention to your egg retrieval stats early on - he may overlook certain things.
During treatment, were you treated like a number or a human with Sergio Oehninger at Sher Fertility Solutions New York?
He was great and friendly but seemed very busy all the time.
Describe the protocols Sergio Oehninger used in your cycles at Sher Fertility Solutions New York and their degree of success.
I used birth control and estrogen to prepare for embryo transfer and then began progesterone as well.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
They are very sweet, attentive and diligent. Some are better than others but they were all good at their jobs.
Describe your experience with Sher Fertility Solutions New York.
Strengths: convenient location, friendly and caring staff, attentive doctors. Great online portal. Weaknesses: facility is outdated, communication can be improved. Would be better to have one clinic staff member per patient instead of pooled clinicians.
Describe the costs associated with your care under Sergio Oehninger at Sher Fertility Solutions New York.
Unsure but over $10k
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
No comments
6
Doctor
Sergio Oehninger
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 42 - 43
2 IUI
Tubal Blockage
Unexplained
European
Latinx
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Oehninger has always been open, realistic and communicative with my husband and I. I appreciate his expertise in the field and I trust his recommendations. He has a very gentle approach when performing both IUIs.... assigned doctor may or may not perform treatments on assigned patient... Don’t be afraid to discuss your fertility struggles and journey with him. He is very open-minded and is willing to work with his patients.
Strengths-friendly and knowledgeable staff, availability of nurses after hours, and clinic [Sher Fertility of New York] is open daily Weaknesses-messages on patient portal are not always answered in a timely fashion, assigned doctor may or may not perform treatments on assigned patient... Jane Wong, Cecilia Choe and another nurse that I spoke with after clinic hours all treated me with immense compassion and always communicated with me on the phone, patient portal and via email.
How was your experience with Sergio Oehninger at Sher Fertility Solutions New York?
Dr. Oehninger has always been open, realistic and communicative with my husband and I. I appreciate his expertise in the field and I trust his recommendations. He has a very gentle approach when performing both IUIs.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Sher Fertility Solutions New York?
Don’t be afraid to discuss your fertility struggles and journey with him. He is very open-minded and is willing to work with his patients.
During treatment, were you treated like a number or a human with Sergio Oehninger at Sher Fertility Solutions New York?
All of the staff were always pleasant and explained all procedures thoroughly.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Jane Wong)
Jane Wong, Cecilia Choe and another nurse that I spoke with after clinic hours all treated me with immense compassion and always communicated with me on the phone, patient portal and via email.
Describe your experience with Sher Fertility Solutions New York.
Strengths-friendly and knowledgeable staff, availability of nurses after hours, and clinic is open daily Weaknesses-messages on patient portal are not always answered in a timely fashion, assigned doctor may or may not perform treatments on assigned patient
Describe the costs associated with your care under Sergio Oehninger at Sher Fertility Solutions New York.
$40-50 copay for each visit (including ultrasounds, HSG and IUI, $200 bloodwork
9
Doctor
Sergio Oehninger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
2 IUI
Male Factor
PCOS
Tubal Blockage
South Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Tortoriello is] Well manared, soft spoken, always available thru email, gave my opinion priority even if he felt different, never pushed any procedure to me, well explained, it was easy to get his appointment, spoke with empathy, ... He was very soft spoken and treated with care ... Letrozol and timed sex (3X) Letrozol and IUI Clomid and IUI
Francis [nurse at Sher Fertility of New York] was always available thru phone and email. She explained my results with care and empathy ... Nice location, clean, spacious, privacy, easily accessible, clean restroom, refreshments available, soothing environment, no screaming or hustle, designated areas for nurses, nice waiting area, things available to read, ...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Well manared, soft spoken, always available thru email, gave my opinion priority even if he felt different, never pushed any procedure to me, well explained, it was easy to get his appointment, spoke with empathy,
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Stick with one doctor, switching won't help
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He was very soft spoken and treated with care
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Letrozol and timed sex (3X) Letrozol and IUI Clomid and IUI
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Francis)
Francis was always available thru phone and email. She explained my results with care and empathy
Describe your experience with Sher Fertility Solutions New York.
Nice location, clean, spacious, privacy, easily accessible, clean restroom, refreshments available, soothing environment, no screaming or hustle, designated areas for nurses, nice waiting area, things available to read,
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I don't remember, was billed for multiple visits so can't describe
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
N/A
10
Doctor
Drew Tortoriello
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 9 Eggs Frozen
NPS
10
NPS
10
Age 28
2 Egg Freezing
Endometriosis
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. T [Dr. Tortoriello] was the emost empathetic, caring doctor I have ever had. I saw him during every ultrasound appointment, and when I didn't get the results I wanted after each of the cycles, he was super caring, empathetic, and helped talk me through everything...He has a lot of patience as well to answer any and every question and is always available by email...
Cecilia [nurse at Sher Fertility Solutions New York] was always available by email or phone, she taught me how to insert my injections and she was very caring. She even remembered me as a patient a couple of years later when I came back into the office...The staff at the clinic is amazing, and even their billing department is caring and works closely with each patient. I never had a bad experience at this clinic, they helped comfort me throughout each cycle...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was single and 28 years old when I first went to Dr. Tortoriello's clinic because a previous clinic had run tests and told me heartbreaking results. Even though I was young, due to my endometriosis, I had the AMH of a 38-40 year old. I was completely shocked, and my endometriosis surgeon knew Dr. Tortoriello and suggested I freeze my eggs with him. I also had Carrot as a benefit at my employer and Sher Fertility partners with Carrot. I needed a doctor who would hold my hand through the process since I was both afraid of egg freezing, and really sad about the diagnosis. Dr. T was the emost empathetic, caring doctor I have ever had. I saw him during every ultrasound appointment, and when I didn't get the results I wanted after each of the cycles, he was super caring, empathetic, and helped talk me through everything. During my second cycle, Dr. T mentioned that he would be on vacation the day of my retrieval and since I had bad results during my first cycle, I began crying because I felt like I really trusted him and didn't want someone else to do the procedure. Dr. T held my hand and personally introduced me to the other doctor at the practice who would be doing my procedure and he made sure I felt comfortable with him and confident. I can't say enough wonderful things about Dr. T. He is very honest about the reality and results, but also very caring and empathetic. He has a lot of patience as well to answer any and every question and is always available by email.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I was single and 28 years old when I first went to Dr. Tortoriello's clinic because a previous clinic had run tests and told me heartbreaking results. Even though I was young, due to my endometriosis, I had the AMH of a 38-40 year old. I was completely shocked, and my endometriosis surgeon knew Dr. Tortoriello and suggested I freeze my eggs with him. I also had Carrot as a benefit at my employer and Sher Fertility partners with Carrot. I needed a doctor who would hold my hand through the process since I was both afraid of egg freezing, and really sad about the diagnosis. Dr. T was the emost empathetic, caring doctor I have ever had. I saw him during every ultrasound appointment, and when I didn't get the results I wanted after each of the cycles, he was super caring, empathetic, and helped talk me through everything. During my second cycle, Dr. T mentioned that he would be on vacation the day of my retrieval and since I had bad results during my first cycle, I began crying because I felt like I really trusted him and didn't want someone else to do the procedure. Dr. T held my hand and personally introduced me to the other doctor at the practice who would be doing my procedure and he made sure I felt comfortable with him and confident. I can't say enough wonderful things about Dr. T. He is very honest about the reality and results, but also very caring and empathetic. He has a lot of patience as well to answer any and every question and is always available by email.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
Cecilia was always available by email or phone, she taught me how to insert my injections and she was very caring. She even remembered me as a patient a couple of years later when I came back into the office.
Describe your experience with Sher Fertility Solutions New York.
The staff at the clinic is amazing, and even their billing department is caring and works closely with each patient. I never had a bad experience at this clinic, they helped comfort me throughout each cycle.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 37
1 IVF
Endometriosis
Immunological
East Asian
Income $200K - $499K
Nurse or HC Services
3rd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The doctor [Dr. Drew Tortoriello] was compassionate and reassuring. I remember he was very calm during the procedure and inspired confidence. He made me feel like it was going to work. He doesn't talk a lot but he gives you a great sense that he knows what he is doing...understood my particular situation, took care of the medication management, oversaw the all process until the transfer of the embryo which he did personally and it was just flawless. He just knew the exact spot where to go place the embryo. While other doctors before just pushed the embryo in, I had the feeling that Dr. Tortoriello just knew the best spot for it. I would recommend anybody who is having a hard time getting pregnant to go see Dr. Tortoriello, he might hold the solution to your problems.
[The nurses at Sher Fertility of New York were] Very kind and always ready to help and explain things...We purchased a package that included free transfer until success...The clinic is small but very efficient and clean. The only negative is that they don't have their own lab so you have to wait longer to get the results of your tests. Other than that it is in a very central and convenient location...We just decided to test the embryos for genetic problems and then transfer the best looking one. We didn't want to put too much stress on the body. We also only had 4 embryos and didn't want to lose two in one shot in case it didn't work.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is simply the best doctor I have experienced during my journey. My husband shares the same feeling. I remember my husband telling me: 'this doctor did it right this time!'. He really did, we got a gorgeous baby boy. I went to Cornell at first, thinking I would find the best doctors there but I was wrong, I had a horrible experience. Dr. Tortoriello understood my particular situation, took care of the medication management, oversaw the all process until the transfer of the embryo which he did personally and it was just flawless. He just knew the exact spot where to go place the embryo. While other doctors before just pushed the embryo in, I had the feeling that Dr. Tortoriello just knew the best spot for it. I would recommend anybody who is having a hard time getting pregnant to go see Dr. Tortoriello, he might hold the solution to your problems.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Follow his instructions to the T, like he like to be called Dr. T, and be confident. Don't worry if he doesn't talk a lot, he knows what he is doing.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
The doctor was compassionate and reassuring. I remember he was very calm during the procedure and inspired confidence. He made me feel like it was going to work. He doesn't talk a lot but he gives you a great sense that he knows what he is doing.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Don't remember, there were so many medicines.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Very kind and always ready to help and explain things.
Describe your experience with Sher Fertility Solutions New York.
The clinic is small but very efficient and clean. The only negative is that they don't have their own lab so you have to wait longer to get the results of your tests. Other than that it is in a very central and convenient location.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Don't remember. We purchased a package that included free transfer until success.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We just decided to test the embryos for genetic problems and then transfer the best looking one. We didn't want to put too much stress on the body. We also only had 4 embryos and didn't want to lose two in one shot in case it didn't work.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Recurrent Pregnancy Loss
European
Latinx
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] was excellent. He took his time to explain everything to us and was kind and compassionate throughout the entire experience. We felt like we were in good hands and working with someone who understood how difficult our journey had been...bedside manner was one of the things we appreciated most about him. He was understanding and kind throughout the entire process and made us feel like real people with someone in our corner.
[The nurses at Sher Fertility of New York were] Helpful and responsive...professional, friendly. I thought the clinic was great - both my experience with the Dr. T[ortoriello] and the nurses was top notch and I would gladly recommend them to a friend...sometimes it was hard to follow email trails because correspondence would come from multiple nurses...[Dr. Tortoriello] was excellent. He took his time to explain everything to us and was kind and compassionate throughout the entire experience. We felt like we were in good hands and working with someone who understood how difficult our journey had been...bedside manner was one of the things we appreciated most about him. He was understanding and kind throughout the entire process and made us feel like real people with someone in our corner.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr.T was excellent. He took his time to explain everything to us and was kind and compassionate throughout the entire experience. We felt like we were in good hands and working with someone who understood how difficult our journey had been.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
sometimes it was hard to follow email trails because correspondence would come from multiple nurses.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello’s bedside manner was one of the things we appreciated most about him. He was understanding and kind throughout the entire process and made us feel like real people with someone in our corner.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Helpful and responsive.
Describe your experience with Sher Fertility Solutions New York.
Responsive, professional, friendly. I thought the clinic was great - both my experience with the Dr. T and the nurses was top notch and I would gladly recommend them to a friend..............
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 33
1 Embryo Freezing
European
Income $200K - $499K
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello is an absolute expert in his field. He always provides all information needed and explains all options carefully. We had a lot of questions during the process, and Dr. Tortoriello was always patient to answer them and to make sure we understand every aspect of the process...
The [Sher Fertility Solutions NY] clinic has very strong doctors and nursing staff. They are well equipped. However be prepared for long wait dates if you request a new appointment. Location is good, close proximity to the subway...Dr. Tortoriello is a great doctor whom we can't praise high enough! He was so compassionate and willing to answer any questions we had back then.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello is an absolute expert in his field. He always provides all information needed and explains all options carefully. We had a lot of questions during the process, and Dr. Tortoriello was always patient to answer them and to make sure we understand every aspect of the process.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
You are very lucky to have this doctor!
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello is a great doctor whom we can't praise high enough! He was so compassionate and willing to answer any questions we had back then.
Describe your experience with Sher Fertility Solutions New York.
The clinic has very strong doctors and nursing staff. They are well equipped. However be prepared for long wait dates if you request a new appointment. Location is good, close proximity to the subway.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
4 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
East Asian
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] listened to our needs and wants and is willing to try new things and adjust his treatment protocols. I had a lot of issues that were uncovered throughout the process - the biggest thing we found is I have a balanced translocation which is likely the cause of my miscarriages...also sees you at every visit which is a nice continuation of the treatment process.
[Sher Fertility Solutions New York is] Well managed, smooth operations. Never had to wait long. The lab is also key and well-managed and follows the highest standards. You have the option to speak with the embryologist which is nice to hear directly from them...[nurses were] Very organized and on top of the protocols and calendars.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T is a very experienced, trustworthy, and caring RE. He listened to our needs and wants and is willing to try new things and adjust his treatment protocols. I had a lot of issues that were uncovered throughout the process - the biggest thing we found is I have a balanced translocation which is likely the cause of my miscarriages. This should have been caught by the lab who initially said my karyotype was normal.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
He is a little bit of an introvert so my advice would be to always ask questions if you feel unsure or unclear about something.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T was always responsive to my questions, emails, and needs. You can tell he cares about the treatment of all his patients. He also sees you at every visit which is a nice continuation of the treatment process.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
For my retrievals, I was on 225 IU Gonal F and 75 IU of menopur. When I didn't produce any PGS normal embryos, he added HGH Omnitrope to my protocol which had better results. For transfer, I was on prednisone and did intralipid infusion. It was a medicated transfer where I took estrogen pills and 2ml of progesterone injections. Before transfer we did the ReceptivaRX test which had high BCL6 levels (indication of endometriosis). Per Dr T's recommendation I had a laparascopy to remove it. Also did an ERA test after my first failed transfer which said I needed an extra day of progesterone. My second transfer worked
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
Very organized and on top of the protocols and calendars.
Describe your experience with Sher Fertility Solutions New York.
Well managed, smooth operations. Never had to wait long. The lab is also key and well-managed and follows the highest standards. You have the option to speak with the embryologist which is nice to hear directly from them.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I was very fortunate and had a $30K lifetime max allowance under my insurance, excluding prescription meds.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Yes, preferred single embryo transfer
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
2 IUI
1 IVF
1 Egg Freezing
Endometriosis
East Asian
Income $200K - $499K
Operations
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello listened to me very patiently, tried to understand my concerns and tried to solve it though my English was not that great. He also tired to see me as much as possible (He went through the whole IVF cycle with me) while my previous doctor rarely showed up and always had other doctors or nurse take care of me instead...He is very professional, always tries to answer all of my questions and was always available and very responsive via e-mail. He treated me as a human not a number with good bedside manner
The [Sher Fertility Solutions New York] clinic is very clean and is not over booked so that you can have ample time with your doctor through out the treatment. Good team work within all of the three doctors, so even if your primary doctor is absent, you will be seen by other doctors properly and the data will be shared with your primary doctor seamlessly. Their financial coordinator is also very friendly and explains all the cost associated with the treatment thoroughly.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is very professional, always tries to answer all of my questions and was always available and very responsive via e-mail. He treated me as a human not a number with good bedside manner. I would recommend doing your own research about fertility treatment beforehand so that you can ask him lots of question. He tried to identify the reason for my infertility one by one and treated it before starting IVF while my previous doctor tired to recommend me IVF without trying to identify the reason for my infertility. Dr. Tortoriello listened to me very patiently, tried to understand my concerns and tried to solve it though my English was not that great. He also tired to see me as much as possible (He went through the whole IVF cycle with me) while my previous doctor rarely showed up and always had other doctors or nurse take care of me instead.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would recommend doing your own research about fertility treatment beforehand so that you can ask him lots of questions.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
We didn't fell any coldness from Dr. Tortoriello that we felt from our previous doctor. He was very patient and tried to understand our concern even though our English is not that great. He tried to do check ups by him self as much as possible while our previous doctor rarely showed up and usually let nurses or other doctors to take care of me.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Having failed to get pregnant 2 times with IUI (5 times total including IUI with previous doctor), Dr. Tortoriello tested me to see if i was having endometriosis. The test result was negative so we started IVF cycle and during the egg retrieval, he collected a cell from my uterus and found out that I had endometritis, so he prescribed a medicine to treat it before putting back embryo. I was using intramuscular injection to take progesterone first but it got too painful, so he immediately switched it to gel type.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
They are very friendly and responsive via email.
Describe your experience with Sher Fertility Solutions New York.
The clinic is very clean and is not over booked so that you can have ample time with your doctor through out the treatment. Good team work within all of the three doctors, so even if your primary doctor is absent, you will be seen by other doctors properly and the data will be shared with your primary doctor seamlessly. Their financial coordinator is also very friendly and explains all the cost associated with the treatment thoroughly.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I don't remember the exact numbers but I think they are within my expectation and also are within the general market standard.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He explained pros and cons of both eSET and multiple embryo transfer and let me choose which one I want to do.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2014 - 2019, Successful
NPS
10
NPS
10
Age 37 - 42
5 IVF
4 Embryo Freezing
Endometriosis
Poor Egg Quality
Immunological
Unexplained
Income $500K
Doctor
5th of 5 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr T[ortoriello] had to give me bad news many times and he is gentle/kind but also honest/pragmatic and will get you through to the best results that are possible for you...consider every aspect of infertility before putting you through more cycles (egg quality, immune therapy, implantation failure etc)...Treatment for poor egg quality, banking cycles, Cgh embryo testing, treatment for implantation failure (3-4mo Lupron depot) prednisone and ivig/intralipid infusions. I had it all!
Treatment [at Sher Fertility of New York] for poor egg quality, banking cycles, Cgh embryo testing, treatment for implantation failure (3-4mo Lupron depot) prednisone and ivig/intralipid infusions. I had it all!...All of the nurses are great- I’ve worked with all of them...Boutique feel, clean& organized...you must make an appointment with your doctor as there are not bulk monitoring sessions. You are a person and not a number. They will know you. This is essential with something as stressful as an infertility battle
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I had a long infertility journey and just wish I found Dr Tortoriello and his colleagues sooner. His clinic is not a factory like many of the other academic centers in NYC. The doctor will see you at every appointment, the doctor explains things to you, and the doctor KNOWS your history. The doctors here are also better than most academic centers in that they have the best training but also consider every aspect of infertility before putting you through more cycles (egg quality, immune therapy, implantation failure etc). Too many places in NYC blow off patients with autoimmunity or implantation failures but Dr Tortoriello (and his colleagues) will be able to manage it and bring success if you stick with it!!!! I’m so thankful for their help in creating my family.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Make an appointment and be willing to adjust your personal schedule to see the doctor every time. Don’t go to a factory with rotating doctors!! It’s worth it.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T had to give me bad news many times and he is gentle/kind but also honest/pragmatic and will get you through to the best results that are possible for you.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Treatment for poor egg quality, banking cycles, Cgh embryo testing, treatment for implantation failure (3-4mo Lupron depot) prednisone and ivig/intralipid infusions. I had it all!
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: All are excellent -too many to list )
All of the nurses are great- I’ve worked with all of them
Describe your experience with Sher Fertility Solutions New York.
Boutique feel, clean& organized. Again- you must make an appointment with your doctor as there are not bulk monitoring sessions. You are a person and not a number. They will know you. This is essential with something as stressful as an infertility battle
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Some though insurance some out of pocket
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I was aligned with Dr T in that I preferred eSET. After such a long infertility journey, the last thing I wanted was a high risk multiples pregnancy!
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 32 - 35
5 IUI
Unexplained
European
Income $100K - $199K
Lawyer
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] really does never stop trying until you achieve your desired result but at the same time is not too invasive and tries to give you only medication you really need which I really appreciated. The fact that he is so responsive with questions by email was also extremely valuable to me. I can only think of one thing to improve and that would be informing patients about symptoms or consequences that certain medications can have. Overall he is fantastic and would recommend him to everyone struggling with fertility.
The clinic [Sher Fertility of New York] is small and very organized which I think is exactly what you want. The staff is extremely nice ans responsive and always try to help in any manner they can. The nurses doing your blood work are also very competent which is important specially if you end up going weekly! Everything is very clean...As our infertility was unexplained, we started with IUI which unfortunately did not work. After a few tries we moved to IVF which worked perfectly. Sadly we had a miscarriage and later discovered it would be due to autoimmune problems.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Drew Tortoriello is a great doctor who takes huge cafe of his patients. He really does never stop trying until you achieve your desired result but at the same time is not too invasive and tries to give you only medication you really need which I really appreciated. The fact that he is so responsive with questions by email was also extremely valuable to me. I can only think of one thing to improve and that would be informing patients about symptoms or consequences that certain medications can have. Overall he is fantastic and would recommend him to everyone struggling with fertility.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
You are in good hands!
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T and his team would always answer all my questions via email or in person and treated me with a lot of care. Even when the autoimmune doctor recommended a protocol he thought was too strong for me, we would analyze it in detail and tailor it to my needs.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
As our infertility was unexplained, we started with IUI which unfortunately did not work. After a few tries we moved to IVF which worked perfectly. Sadly we had a miscarriage and later discovered it would be due to autoimmune problems.
Describe your experience with Sher Fertility Solutions New York.
The clinic is small and very organized which I think is exactly what you want. The staff is extremely nice ans responsive and always try to help in any manner they can. The nurses doing your blood work are also very competent which is important specially if you end up going weekly! Everything is very clean
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Very reasonable costa always as they work with insurances
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 37 - 38
2 Fertility Medications
PCOS
Poor Egg Quality
Income $100K - $199K
4th of 4 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Drew Tortoriello] is very considerate and always asked how I was feeling every time I had treatment with him. Dr. T is truly a kind man who cares about his patients...After numerous setbacks in previous cycles, we were desperate to find a doctor who could identify our own issues and adjust treatment methods accordingly. We have been fortunate that we met Dr. T and cannot thank enough what he did to us. Dr. T is kind and compassionate and has the ability and experience to adjust his treatment methods according to various situations of his patients.
Response is super quick [by nurse at Sher Fertility of New York] and she rarely makes a communication error...We were asked about the choice b/w eSET v. Multiple and chose eSET...Small settings, not too many patients, no significant wait time. Front desk is very kind and friendly. Dr. T’s team (including his coordinator) is solid and we had no complaints. One thing is that we cannot make an appointment via its website - it would be nice if the web-portal site is up and running.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
After numerous setbacks in previous cycles, we were desperate to find a doctor who could identify our own issues and adjust treatment methods accordingly. We have been fortunate that we met Dr. T and cannot thank enough what he did to us. Dr. T is kind and compassionate and has the ability and experience to adjust his treatment methods according to various situations of his patients.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Trust him and you will get to where you want to be at.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He is very considerate and always asked how I was feeling every time I had treatment with him. Dr. T is truly a kind man who cares about his patients.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
After we had a negative pregnancy, Dr. T gave us a different medication plan. Basically we tried different medications (e.g. baby Aspirin, Letrozole, Cetrotide, etc.) in the last transfer cycle. I believe the adjustment he made in the medication plan of the last cycle contributed a lot to conceiving.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
Response is super quick and she rarely makes a communication error.
Describe your experience with Sher Fertility Solutions New York.
Small settings, not too many patients, no significant wait time. Front desk is very kind and friendly. Dr. T’s team (including his coordinator) is solid and we had no complaints. One thing is that we cannot make an appointment via its website - it would be nice if the web-portal site is up and running.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We were asked about the choice b/w eSET v. Multiple and chose eSET.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 41
1 IVF
Unexplained
Ashkenazi Jewish
Marketer or PR
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] was incredibly compassionate...I never felt like “cattle” and always felt like a person. His quick responsiveness to all of my questions assured me during a very anxiety-ridden time... I never felt like I was going through this process alone. Even after I “graduated” from his care and transitioned to a routine OB, Dr T still answered any outstanding questions I had in a very quick and direct manner...
[Sher Fertility of New York is a] Beautiful calming environment where you don’t feel like 1 in a thousand. You are usually only one of 3 ppl there vs a prior clinic where I sat in an uncomfortable bench with 20+ women waiting to be monitored. I never felt like a piece of cattle...[The nurses are] Lovely people who also put me at ease at every step of the process...Menopur and Gonal injections for egg retrieval— progesterone / estrogen /folic acid post transfer up until 11 weeks pregnant
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T’s responsiveness to my questions put me at ease. I never felt like I was going through this process alone. Even after I “graduated” from his care and transitioned to a routine OB, Dr T still answered any outstanding questions I had in a very quick and direct manner.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Trust him.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T was incredibly compassionate - and just the feel of his office was light years different from a prior fertility practice I was treated at. I never felt like “cattle” and always felt like a person. His quick responsiveness to all of my questions assured me during a very anxiety-ridden time.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Menopur and Gonal injections for egg retrieval— progesterone / estrogen /folic acid post transfer up until 11 weeks pregnant
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Lovely people who also put me at ease at every step of the process
Describe your experience with Sher Fertility Solutions New York.
Beautiful calming environment where you don’t feel like 1 in a thousand. You are usually only one of 3 ppl there vs a prior clinic where I sat in an uncomfortable bench with 20+ women waiting to be monitored. I never felt like a piece of cattle at Dr T’s office and that meant a lot.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Everything was covered under my insurance - except for some medications.
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 35 - 37
Tubal Blockage
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr T took the time to understand my health history and to date fertility journey...His dedication to helping families is remarkable. He made me feel like there was never a question that I could have children - I needed that confidence! Also his approach to finding my fertility issues were methodical and clear. He also takes a holistic health approach to figuring out an issue. Simply put, I would not have gotten pregnant without Dr T.
Excellent and responsive staff [at Sher Fertility Solutions New York]. I liked how they were all kept in the loop with regards to my treatment and status (ie on email with Dr T or in patient room) . Clinic itself very clean and comfortable- almost as if we were in a spa like environment...Dr T took the time to understand my health history and to date fertility journey...Luckily my insurance covered the treatments (I required testing and small procedures), so fortunately they were reasonable
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
His dedication to helping families is remarkable. He made me feel like there was never a question that I could have children - I needed that confidence! Also his approach to finding my fertility issues were methodical and clear. He also takes a holistic health approach to figuring out an issue. Simply put, I would not have gotten pregnant without Dr T.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Trust him and don’t give up. Use him as a resource.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T took the time to understand my health history and to date fertility journey.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He was always specific in his directions - ie what day to come in for ovarian reserve check and when to evaluate tubes, and what time to take meds etc. He also responded to emails at all times which is very appreciated!
Describe your experience with Sher Fertility Solutions New York.
Excellent and responsive staff. I liked how they were all kept in the loop with regards to my treatment and status (ie on email with Dr T or in patient room) . Clinic itself very clean and comfortable- almost as if we were in a spa like environment.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Luckily my insurance covered the treatments (I required testing and small procedures), so fortunately they were reasonable
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
NA
10
Doctor
Drew Tortoriello
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
2 IVF
Endometriosis
Tubal Blockage
European
Income $200K - $499K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
With a frozen embryo transfer and genetic testing Dr Dicken advised the chances of success were high enough only one embryo was needed and we had success!...never made me feel rushed and always took her time to explain everything to me...She was kind, compassionate and knowledgeable. She even caught complications two other doctors I consulted with missed. She always took her time with me and fully explained everything. She’s the best and I will use her again.
All the nurses [at Sher Fertility of New York] were very friendly and knowledgeable...The care was pricey but in line with anywhere else and definitely not the most expensive. They did offer financing though I didn’t take advantage of it...Loved the clinic. Everyone was very friendly. Easy to get in touch with them and to get an appointment. Never really had to wait. Everything was very clean and I always felt comfortable. Everyone was very professional. I will gladly go to them again for our next and already have recommended them to friends.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
She was kind, compassionate and knowledgeable. She even caught complications two other doctors I consulted with missed. She always took her time with me and fully explained everything. She’s the best and I will use her again.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
If things don’t work as planned first try keep trying and don’t loose hope.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr Dicken never made me feel rushed and always took her time to explain everything to me.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
She supported egg transfer with medication/hormones which I think made all the difference.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
All the nurses were very friendly and knowledgeable.
Describe your experience with Sher Fertility Solutions New York.
Loved the clinic. Everyone was very friendly. Easy to get in touch with them and to get an appointment. Never really had to wait. Everything was very clean and I always felt comfortable. Everyone was very professional. I will gladly go to them again for our next and already have recommended them to friends.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
The care was pricey but in line with anywhere else and definitely not the most expensive. They did offer financing though I didn’t take advantage of it.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
With a frozen embryo transfer and genetic testing Dr Dicken advised the chances of success were high enough only one embryo was needed and we had success!
10
Doctor
Cary Dicken
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
9
Age 36
2 Embryo Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Teacher
2nd of 2 Docs
6 IUI With Other Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Dicken is a skilled doctor who is willing to treat patients with severely diminished ovarian reserve. I went to retrieval with an AFC of 7 and an AMH of below .4. She specializes in this type of treatment and did not overmedicate me, in order to avoid compromising the quality of remaining eggs. She was willing to incorporate HGH at my suggestion, based on outside research I had done. At one point we had some communication glitches, which resulted in our having to delay a cycle, but we came to learn this was more the result of failed communication between her and the office staff. We are very grateful to her for her willingness to help patients like me - she will go to retrieval for only one egg, because she understands how precious that one egg is.
SHER is willing to work with patients who have DOR which was our biggest priority. I previously did a cycle at RMA who treated me like a number for sure. All doctors are skilled in this sub-area. The clinic is great about sending instructions and calendars, has very responsive and communicative staff who are always available by email, and has a great late-night nursing call back system. I would highly recommend for a patient with diminished ovarian reserve as they are one of few clinics who will go to retrieval for one or two eggs.
How was your experience with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is a skilled doctor who is willing to treat patients with severely diminished ovarian reserve. I went to retrieval with an AFC of 7 and an AMH of below .4. She specializes in this type of treatment and did not overmedicate me, in order to avoid compromising the quality of remaining eggs. She was willing to incorporate HGH at my suggestion, based on outside research I had done. At one point we had some communication glitches, which resulted in our having to delay a cycle, but we came to learn this was more the result of failed communication between her and the office staff. We are very grateful to her for her willingness to help patients like me - she will go to retrieval for only one egg, because she understands how precious that one egg is.
What's one piece of advice would you give a prospective patient of Cary Dicken at Sher Fertility Solutions New York?
Ask questions, and be sure that you understand every aspect of the proposed treatment as well as the rationale. Maintain communication throughout.
During treatment, were you treated like a number or a human with Cary Dicken at Sher Fertility Solutions New York?
Dr. Dicken is excellent at maintaining active correspondence during treatment. She always responded to our emails, which were often sent during periods of heightened emotion and anxiety, within 24 hours, and was both reassuring and realistic. She always read our chart before seeing us, and asked us how we were before delivering news.
Describe the protocols Cary Dicken used in your cycles at Sher Fertility Solutions New York and their degree of success.
Our first cycle, we used 150iu of Menopur and 150iu of Gonal F, then added in 250mg of Cetrotide three days before retrieval. We triggered with HCG. The rationale was to not overmedicate, as I have DOR and too much medication can compromise the quality of eggs. We retrieved 4 eggs, and froze one 5-day embryo, which tested PGS normal. The second cycle, we hoped to have similar results but possibly retrieve more eggs without compromising quality, so we kept the protocol the same for the first five days, but then increased the Gonal f to 225iu on the sixth day, and added 1mL of Omnitrope (HGH) to increase egg quality. We also started the Cetrotide sooner to allow the eggs to grow a bit longer while preventing premature ovulation. We triggered with a combination of HCG and Lupron. That cycle, we retrieved 9 eggs, though only 6 were mature. Of those six, three made it past day 3, and 2 made it to freeze. We tested both - one came back PGS normal, and the other was inconclusive (the cells that were biopsied did not have enough DNA to run the test - annoying). We are about to start a third cycle and will probably keep the treatment the same as the second, because we were happy with the results.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian Gerges)
Marian was responsive, kind, and organized. We had one problem with communication that was frustrating - when we started our second cycle we did not have a full consultation, only a partial, so some decisions were made without our knowledge. They were responsive and rectified the situation with a mid-cycle consultation. We will not make the mistake again - the office staff in that case needed to be better as communicating as an entire team, but Marian herself was great. she even answered our late-night call when we had a panic attack about administering the double trigger We really love her and hope to work with her again.
Describe your experience with Sher Fertility Solutions New York.
SHER is willing to work with patients who have DOR which was our biggest priority. I previously did a cycle at RMA who treated me like a number for sure. All doctors are skilled in this sub-area. The clinic is great about sending instructions and calendars, has very responsive and communicative staff who are always available by email, and has a great late-night nursing call back system. I would highly recommend for a patient with diminished ovarian reserve as they are one of few clinics who will go to retrieval for one or two eggs.
Describe the costs associated with your care under Cary Dicken at Sher Fertility Solutions New York.
We had two cycles covered by insurance. The next will be self pay. The first two cycles came out to about 5K each including the cost of PGS testing and co-pays. They have quoted the self pay cycle at about 12K.
Describe Cary Dicken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr. Dicken recommends transferring two past the age of 35, though she is more cautious with PGS-tested normal embryos and the last time we spoke, indicated that it was ultimately up to us. We will most likely transfer the PGS normal embryo along with the inconclusive embryo at the same time, because that (according to her) gives us the highest chance of a single live birth. Overall, she is a good combination of realistic but cautious.
What specific things went wrong at Sher Fertility Solutions New York?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Sher Fertility Solutions New York.
As written in the nursing section, we had a glitch with our second cycle where the staff didn't give us a full consultation appointment so decisions were being made without communicating to us the rationale. Also, we had to delay a cycle because Dr. Dicken didn't tell us to abstain from intercourse in the weeks prior and didn't want to risk proceeding if I was possibly pregnant (I wasn't). This was very frustrating, though they were responsive to our concerns. Overall we were happy enough with the outcome and so grateful to her for treating us with DOR that we took this as a lesson to always make sure we are asking the right questions and insisting on appointments and rationale. We will take it upon ourselves to be hypervigilant in the future. This is the only reason for the lower ratings.
9
Doctor
Cary Dicken
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 39 - 40
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Uterine Fibroids
Immunological
European
Middle Eastern
Income $200K - $499K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Wang] was immediately completely different from what I had experienced at a much bigger clinic. He is patient and kind and thoughtful and researches your case. His responses to your emails are extremely thorough. When I did a test with him (EFT test for implantation and it came back with suspected endometriosis) - he referred me to someone outside of their practice for further diagnosis and surgery. When I didn't agree with Dr Wangs suggestion of taking Lupron and forgoing the surgery, he was very agreeable and worked with the surgeon and continued to be responsive and available.
All of the nurses and coordinators at Sher are very responsive... they're generally very competent....Sher is a small clinic. You won't be in a massive waiting room of people for monitoring hours. You will only see your doctor for monitoring so you will have to work with their schedules a bit but it's worth it. It's not the most modern office...I had a few instances where prescriptions were called in wrong and I had to redo them. a few times my med chart was different than what I had discussed with the doctor but wasn't conveyed to the nurse.
How was your experience with Jeffrey Wang at Sher Fertility Solutions New York?
My background - I started seeing Dr. Wang after a terrible experience at another clinic. He was immediately completely different from what I had experienced at a much bigger clinic. He is patient and kind and thoughtful and researches your case. His responses to your emails are extremely thorough. When I did a test with him (EFT test for implantation and it came back with suspected endometriosis) - he referred me to someone outside of their practice for further diagnosis and surgery. When I didn't agree with Dr Wangs suggestion of taking Lupron and forgoing the surgery, he was very agreeable and worked with the surgeon and continued to be responsive and available. I really valued that even when I went to see someone else he was still open to hearing opinions and thoughts.
What's one piece of advice would you give a prospective patient of Jeffrey Wang at Sher Fertility Solutions New York?
Meet him. Do the consultation. Ignore that Sher may have lower SART stats (and really not statistically significant) than other big NYC clinics.
During treatment, were you treated like a number or a human with Jeffrey Wang at Sher Fertility Solutions New York?
In spite of still not being successful, I have nothing but good things to say about Dr. Wang. He is responsive, compassionate, thoughtful. He responds to emails on nights, weekends, all the time really, with thorough responses. He always asks what you think, too. Doesn't just give his opinion. He's open to your thoughts and feedback but is also authoritative when you need him to be. He manages all your monitoring appointments. His bedside manner is great. It feels like he is really invested in your success.
Describe the protocols Jeffrey Wang used in your cycles at Sher Fertility Solutions New York and their degree of success.
Round 1 : standard protocol - menopur, gonal f, ganirellex -- cycle cancelled due to too few follicles, converted to iui Diminished reserve diagnosis Round 2 : birth control pills, ganirellex to start - menopur, gonal f -- cycle cancelled. Low follicle count. Round 3 : birth control pills, gonal f, menopur, ganirellex, trigger shot -- 5 follicles retrieved, 4 fertilized, no blasts Round 4: similar to round 3, 4 follicles, converted to iui Round 5: similar to round 3 & 4, introduced steroid for inflammation; cancelled around day 5. Few follicles. Moved to donor embryos EFT test - revealed high levels of cyclin E consistent with possible endometriosis-- referred to surgeon for endo excision and immune panel
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Leslie )
All of the nurses and coordinators at Sher are very responsive. Like all clinics I do think you have to stay on top of them and be constantly checking that the plan is the same you agreed with the dr, the orders have been placed, etc. but they're generally very competent.
Describe your experience with Sher Fertility Solutions New York.
Sher is a small clinic. You won't be in a massive waiting room of people for monitoring hours. You will only see your doctor for monitoring so you will have to work with their schedules a bit but it's worth it. It's not the most modern office but everyone is very nice and you feel taken care of.
Describe the costs associated with your care under Jeffrey Wang at Sher Fertility Solutions New York.
United healthcare coverage - 80/20 after $4k deductible.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I had a few instances where prescriptions were called in wrong and I had to redo them. And a few times my med chart was different than what I had discussed with the doctor but wasn't conveyed to the nurse.
10
Doctor
Jeffrey Wang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5