Southern California Reproductive Center

8 doctors work here

Rated 8
Strongly recommend: 61%Neutral: 19%Don't recommend: 20%8
61% strongly recommend
95 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,269
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 10 offices

Bakersfield
100 Old River Road
Bakersfield, CA 93311
661-349-4966
Beverly Hills
450 N. Roxbury Dr
Beverly Hills, CA 90210
310-277-2393
Burbank (closed)
201 S. Buena Vista St
Burbank, CA 91505
818-860-7526
Glendale
240 S. Jackson St.
Glendale, CA 91206
818-839-5764
Lancaster
44105 N. 15th St. West
Lancaster, CA 93534
661-418-5107
Pasadena
625 S Fair Oaks Ave
Pasadena, CA 91105
626-345-7260
Santa Barbara
1722 State Street
Santa Barbara, CA 93101
805-569-1950
Santa Monica [Closed]
2001 Santa Monica Blvd
Santa Monica, CA 90404
3102462462
Valencia
27871 Smyth Drive
Valencia, CA 91355
661-441-3590
Ventura
2755 Loma Vista Rd
Ventura, CA 93003
(805) 658-9112
Show 8 more

95 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 36 - 37
7 IUI
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Mark Surrey] recommended single transfer but was open to discussing this with me. Ultimately we did both single and multiple transfers...treatment was specific to me, not just a one size fits all approach...Anything important was always communicated directly from him, not another member of the team. I really appreciated that. Dr. Surrey has a supportive but not emotional method to his treatment. I felt like we really built a strong doctor patient relationship throughout my time. And when something didn’t go according to plan, he was sensitive to it. He had a very calm and friendly demeanor.
It was always a pleasure to go to the clinic [Southern California Reproductive Center] and see them [staff]. I felt like they really knew me and I developed a wonderful relationship with Laura [nurse] and the whole team...I had the most wonderful Ultrasound Tech, Neha! I had other techs as well who were fantastic, but I saw Neha at 90% of my visits. She was so knowledgeable and kind no matter the circumstance...The costs were in line with what we had experienced elsewhere. However, SCRC provided all costs upfront and at the start of each treatment. There were no hidden costs. It removed anxiety to know there wouldn’t be any unforeseen costs.
How was your experience with Mark Surrey at Southern California Reproductive Center?
From our first meeting with Dr. Surrey, I really like him and his thoughts on what would be good initial treatment steps for us. However, I felt there would be much less hand holding, which worried me. But I quickly realized that while I wouldn’t see Dr. Surrey at each visit (for convenience you often just see the nurse and ultrasound tech for quick check-ins) he would call me every time with my results from that day. Anything important was always communicated directly from him, not another member of the team. I really appreciated that. Dr. Surrey has a supportive but not emotional method to his treatment. I felt like we really built a strong doctor patient relationship throughout my time. And when something didn’t go according to plan, he was sensitive to it. He had a very calm and friendly demeanor.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Ask him questions as they arise, he is very open and easy to talk with.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
My care from Dr. Surrey and his team was specific to me. I had my own nurse and often saw the same ultrasound tech. They kept in close contact over email and phone with me. I was always able to reach someone when needed. They knew what was going on in each cycle. I felt like their treatment was specific to me, not just a one size fits all approach.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We did IVF cycles with him. He utilized injections and oral or vaginal medication for harvesting/retrieval prep and transfer plans. Our first retrieval prep was cancelled prior to the actual retrieval because of the poor egg numbers he saw. This was hard but I was so glad that he made this decision based on my numbers, it felt personalized, rather than just having me move forward with what would have been a poor retrieval. After that he adjusted my medications and got a better response for our next cycle. His transfer plans also felt specific to me, he adjusted as often as he felt necessary to allow for optimal results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Laura W. )
Laura was my main nurse, but Olivia and other team members helped as needed. They were all so supportive and wonderful! They always knew what was going on with my cycle, ordered the necessary labs, ultrasounds, etc. They were easy to get in touch with and always responded very quickly to emails. They provided ongoing education when needed and up to date calendars that were easy to follow. They reviewed in detail medication administration so I felt well equipped to administer at home. It was always a pleasure to go to the clinic and see them. I felt like they really knew me and I developed a wonderful relationship with Laura and the whole team.
Describe your experience with Southern California Reproductive Center.
The clinic is beautiful and very well run! It’s effective and efficient. Fertility is rough no matter what you have to do and patients are always a bit on edge. I know I was at different stages of my treatment. I think SCRC accounts for this and tries to ease the concerns and fear that goes with the process. They were also the most upfront with fertility costs than any other doctor I had seen before going to SCRC. It was nice to know that no unforeseen costs would be incurred. I knew everything at the start of each treatment. This removed a lot of anxiety.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
I had the most wonderful Ultrasound Tech, Neha! I had other techs as well who were fantastic, but I saw Neha at 90% of my visits. She was so knowledgeable and kind no matter the circumstance. We had good and bad ultrasounds and she was always a strong support. She was incredibly professional but also personal to my care. It meant the world to me.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
The costs were in line with what we had experienced elsewhere. However, SCRC provided all costs upfront and at the start of each treatment. There were no hidden costs. It removed anxiety to know there wouldn’t be any unforeseen costs.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He recommended single transfer but was open to discussing this with me. Ultimately we did both single and multiple transfers. He listened to me and we agreed together that a double embryo transfer was best for my last transfer that resulted in the live birth of our son.
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unsuccessful
9
N/A
Age 40 - 41
2 IVF
Endometriosis
Male Factor
PCOS
Latinx
Income $0 - $49K
1st of 3 Docs
Strongly Recommends
Unsuccessful
He [Dr. Mark Surrey] always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings...We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic.
The nursing staff [at Southern California Reproductive Center] was awesome, all very sweet, welcoming and polite. My fiancé had a lot of discomfort with the ultrasound probe. Except with one nurse, Sue. Who was extremely gentle and aware of her sensitivity, so we requested her every time and the nurses would coordinate to make it happen...Very nice, clean, plenty of seating, calming environment with lots of natural light. 8am - 10am there is a lot of patients coming and going. The administrative desk can be a little distracted at times. It would sometimes take a few moments to be greeted or acknowledged if they were typing, filing, etc. But overall very nice. The nursing team was awesome, always available, after hours or on the weekends.
How was your experience with Mark Surrey at Southern California Reproductive Center?
Overall, Dr. Surrey was very great and very pleasant. He always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings. Financial stresses and work related challenges have been very present throughout our process. This is probably just a personal/emotional experience, but I felt as though Dr. Surrey was not mindful of our financial struggles. I understand he has an accounting department for that, but sometimes it almost seemed like we were encouraged to take the most expensive procedures/actions to move forward. However, if finances were not an issue, I probably would not feel that way.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Educate yourself as much as possible, talk to others who have gone through IVF treatments successfully and unsuccessful. Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was always very involved. He would personally check in on my fiancé in addition to his nurses calling us as well. If he solely spoke to my fiancé on the phone, he always volunteered to call me directly and relay the information, or encouraged me to call if we had any questions. We had a couple emergency situations, over a weekend, due to hyper-stimulation and Dr. Surrey, literally left the golf course to come see us at his clinic. He was also very warm and friendly and very familiar with our situation, considering all the other patients he has, it made us feel special.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic. Of the 3 viable embryos, two were Day 7 and one was Day 5, which we transferred. Unfortunately our transfer was not a successful pregnancy. A couple months later we decided to do another egg retrieval and freeze. This time Dr. Surrey lowered the hormonal dosage, which prevented hyper stimulation happening again. This time we got 20 eggs and just froze them due to finances at this time.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Paulina)
Paulina was great. Very responsive and thorough with information. The nursing staff was awesome, all very sweet, welcoming and polite. My fiancé had a lot of discomfort with the ultrasound probe. Except with one nurse, Sue. Who was extremely gentle and aware of her sensitivity, so we requested her every time and the nurses would coordinate to make it happen. Olivia was also very helpful, she was aware of our finances and helped in obtaining coupons for medications. Desta was also amazing. He was the phlebotomist that my fiancé always requested as well. She does not like needles, bruises extremely easy and has delicate arms, so his care was highly appreciated!
Describe your experience with Southern California Reproductive Center.
Wonderful clinic. Very nice, clean, plenty of seating, calming environment with lots of natural light. 8am - 10am there is a lot of patients coming and going. The administrative desk can be a little distracted at times. It would sometimes take a few moments to be greeted or acknowledged if they were typing, filing, etc. But overall very nice. The nursing team was awesome, always available, after hours or on the weekends.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Surrey was very neutral and didn't really encourage one way or the other. He educated us on the tradeoffs.
9
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 37 - 39
4 IUI
1 IVF
Endometriosis
Unexplained
Middle Eastern
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Alexander] spends time with you and talks to with so much compassion. She involves you in the treatment plan and takes your thoughts/suggestions into consideration all while trying to establish an individualize approach to your case...she did a huge work up on me, starting from generic tests they order at all fertility clinics to ordering specialized genetic testing, full hematology work up, bcl6 testing, as well as DNA fragmentation test of my husbands sperm...
[Southern California Reproductive Center] Strengths: huge clinic with abundant staff, and state of the ART embryology lab. They are very organized and are open everyday. They also open at 7AM, allowing for early morning appts (which was SO important for me). They have different physicians, each with their own clinical team working here, but they do cover each other if for some reason a person from your designated team is unavailable. Weakness—because it is so large, you can feel lost sometimes. Make sure you ask questions (to anyone if needed).
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
She is a brilliant physician, who is well informed and up-to-date on all things relating to fertility. She doesn’t treat you as a number, but as patient and as a friend. Her warm demeanor/bedside manner instantly lessens your anxiety, and her expertise (she teaches at UCLA at cedar sinai!) immediately puts your mind at ease, reassuring you that you are in good hands. I’d recommend her in a heartbeat to anyone looking for a fertility doctor, because she’s seriously amazing.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Ask questions, don’t be afraid to give your input/suggestions because she will take them into consideration while attempting to tailor a customized approach to your case.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She spends time with you and talks to with so much compassion. She involves you in the treatment plan and takes your thoughts/suggestions into consideration all while trying to establish an individualize approach to your case.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
The kitchen sink was thrown at me, bc everything on paper was “normal”. I loved that she did a huge work up on me, starting from generic tests they order at all fertility clinics to ordering specialized genetic testing, full hematology work up, bcl6 testing, as well as DNA fragmentation test of my husbands sperm. I did 4 IUI, with no success. I ultimately did 1 round of IVF with Menpur/gonalF/cetrotide/lupron trigger, retrieving 31 eggs. We did ICSI, genetic testing, and frozen embryo transfer.
Describe your experience with your nurse at Southern California Reproductive Center.
Nursing staff handles a lot of the communication for reviewing protocols and medications with you. They are thorough and go over everything with you via email/phone. They are very nice, and no question is a dumb question. They walk you through each step of the protocol. Medications are sent quickly to ALTO pharmacy, who delivers them straight to your house to avoid any delays during the treatment
Describe your experience with Southern California Reproductive Center.
Strengths: huge clinic with abundant staff, and state of the ART embryology lab. They are very organized and are open everyday. They also open at 7AM, allowing for early morning appts (which was SO important for me). They have different physicians, each with their own clinical team working here, but they do cover each other if for some reason a person from your designated team is unavailable. Weakness—because it is so large, you can feel lost sometimes. Make sure you ask questions (to anyone if needed). If your email is not responded to by your team in a few hours, call the clinic. And request to speak to your team. Be proactive in your care and management, and you will have a great experience.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
For IVF: medication—$4000. IVF egg retrieval + ICSI genetic testing+ embryoscope, + frozen embryo transfer approx $25,000.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She recommended single embryo transfer to avoid any potential complications with pregnancy.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call with results
Describe the specific things that went wrong at Southern California Reproductive Center.
Ive had to request medication to be sent to the pharmacy once because it was not done in a timely manner. I called the clinical team, and they fixed this right away.
10
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
0
0
Age 42
Egg Freezing
Embryo Freezing
Diminished Ovarian Reserve
Other
Income $50K - $99K
Teacher
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Akopians did not provide personalized care or advice based on my individual situation and only recited standard textbook approaches for women of advanced maternal age. She suggested using donor eggs (the only doctor among 5 others) when I still have regular menses and have prior cycles where I was able to retrieve MII eggs that all fertilized. She didn't really clarify why I should use donor eggs other than mentioning how I was only able to retrieve a small amount of eggs and many were unable to make it to Day 5 blastocyst stage. However, there is research on IVF for older women which suggests Day 5 blastocyst cultures may not be the best approach especially for older women with low amount of eggs. Many viable embryos do not necessarily make it to blastocyst stage In vitro (but can still result in healthy babie
I only completed a consultation with Dr. Akopians and can't really say too much about the overall clinic [SCRC]. Front desk staff and phone calls with people were fine, but I can't say they came off particularly cheery, warm etc. like other clinics...Dr. Akopians did not provide personalized care or advice based on my individual situation and only recited standard textbook approaches for women of advanced maternal age. She suggested using donor eggs (the only doctor among 5 others) when I still have regular menses and have prior cycles where I was able to retrieve MII eggs that all fertilized. She didn't really clarify why I should use donor
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Honestly, out of all the doctors I've seen this year, she was the worst. Came off a bit arrogant, lectures on the basic of fertility 101 which most women going through IVF already know, and does not seem able to think outside the box. She was the only one to suggest donor eggs and does not seem confident or knowledgeable in working with older women 40+. She agreed to do my cycles but who wants a doctor that doesn't believe in their journey and wants to try innovative ways so they can maximize their potential?
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Don't see Dr. Akopians if you have a complex fertility issue because she can't think outside the box and won't try different protocols that aren't standard textbook approaches. I can't really recommend her for older women because she'll probably try to sell you donor eggs when you still have a couple years to try.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians did not provide personalized care or advice based on my individual situation and only recited standard textbook approaches for women of advanced maternal age. She suggested using donor eggs (the only doctor among 5 others) when I still have regular menses and have prior cycles where I was able to retrieve MII eggs that all fertilized. She didn't really clarify why I should use donor eggs other than mentioning how I was only able to retrieve a small amount of eggs and many were unable to make it to Day 5 blastocyst stage. However, there is research on IVF for older women which suggests Day 5 blastocyst cultures may not be the best approach especially for older women with low amount of eggs. Many viable embryos do not necessarily make it to blastocyst stage In vitro (but can still result in healthy babies if frozen early and implanted). She also gave a long intro on the basics of fertility (how women are born with all the eggs they have and how much they lose etc etc.), really basic information most women know especially if they are planning on IVF treatments. Most other doctors skip all that unless you ask, especially if you've already completed cycles prior. They should know that's all old news.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
She recommended donor eggs when I still have regular periods and mature MII oocytes/eggs that all fertilized. I was able to find another doctor (Dr. Amin at Reproductive Partners in Beverly Hills/Redondo/Westminster) who put me on estrogen/estradiol for 5 days before my cycle start, and I was able to grow 9 eggs instead of 3!
Describe your experience with Southern California Reproductive Center.
I only completed a consultation with Dr. Akopians and can't really say too much about the overall clinic. Front desk staff and phone calls with people were fine, but I can't say they came off particularly cheery, warm etc. like other clinics.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She is pessimistic regarding older women trying IVF and suggests donor eggs too early. Does not seem to have alternative approaches to try and does not think outside the box.
0
Doctor
Alin Lina Akopians
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 39 - 40
4 IVF
Ashkenazi Jewish
Latinx
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I originally came in wanting multiple embryos transferred. I was convinced I wanted twins! But Dr Akopians patiently explained the benefits and drawbacks of single vs multiple, especially with PGS testing. In the end we went with a single embryo and it was absolutely the right decision for us...always took the time with me to explain everything in detail, and made sure to communicate regularly. She treated this as a priority and made us feel like she personally cared about our outcome.
The clinic [SCRC] was very accommodating in terms of scheduling appointments with doctors, in addition to all the monitoring required. They opened very early which was great for pre-work appointments. And they also had flexibility and almost always accommodated my schedule requests. I hardly waited to be seen at any appointment. They also have a lab in house which makes things so much more seamless...All four of our retrievals were antagonist treatment. We had success in retrieving exactly the amount of eggs forecasted in ultrasounds and almost all fertilized. We did 2 cycles with HGH and 2 without, to see how it impacted results. We did PGS/PGD testing due to a genetic condition we are both carriers for. In the end we wound up with 41 eggs retrieved, 17 embryos, 7 of which tested normal. We were thrilled with the outcome.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr Akopians was everything I could ask for as a patient. She was straightforward about the process, risks, and recommendations. She was very confident and intelligent and immediately upon meeting her, I had faith in her ability to help us to our dream baby. The road was longer than we expected but she was always available to talk and plan our best course of action. She really wanted us to be successful — you could feel that from the care she took with our case. Whenever we needed her, she was fully present. For example, we met to discuss the Frozen Embryo Transfer process and she didn’t rush us, didn’t look at her watch, made us feel like her top priority. I loved that she was so vested in our success, and she led us down the right path.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
She’s wonderful, warm and considerate. She is also very straightforward. She will explain all of your treatment options and recommendations. Trust in her because she wants your success as much as you do.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr Akopians always took the time with me to explain everything in detail, and made sure to communicate regularly. She treated this as a priority and made us feel like she personally cared about our outcome.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
All four of our retrievals were antagonist treatment. We had success in retrieving exactly the amount of eggs forecasted in ultrasounds and almost all fertilized. We did 2 cycles with HGH and 2 without, to see how it impacted results. We did PGS/PGD testing due to a genetic condition we are both carriers for. In the end we wound up with 41 eggs retrieved, 17 embryos, 7 of which tested normal. We were thrilled with the outcome.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia // Sophia)
Julia was a huge part of our experience and a big reason why we were so happy during treatment. She was an excellent communicator and was on top of our schedule, medications, and recommendations. Her compassion and care made her my favorite person, both in and out of treatment. When Julia wasn’t available the rest of the care team was very kind and efficient and made sure we were responded to promptly.
Describe your experience with Southern California Reproductive Center.
The clinic was very accommodating in terms of scheduling appointments with doctors, in addition to all the monitoring required. They opened very early which was great for pre-work appointments. And they also had flexibility and almost always accommodated my schedule requests. I hardly waited to be seen at any appointment. They also have a lab in house which makes things so much more seamless.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
I was lucky enough to have insurance cover a large portion of my IVF costs. She made sure to discuss overall costs of each treatment plan. She managed them as well as possible so we never felt like we were overpaying.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I originally came in wanting multiple embryos transferred. I was convinced I wanted twins! But Dr Akopians patiently explained the benefits and drawbacks of single vs multiple, especially with PGS testing. In the end we went with a single embryo and it was absolutely the right decision for us.
10
Doctor
Alin Lina Akopians
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 33
Diminished Ovarian Reserve
European
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Akopians] is doing luteal phase estrogen priming for us in order to optimize our changes of quality eggs due to diminished ovarian reserve...advised me on supplements and diet...is warm and understanding. We never feel rushed when speaking with her. We were able to ask all of our questions and she took the time to explain everything thoroughly and in layman's terms...calls me and responds to my emails herself when she feels necessary. She also understands our emotional and financial concerns and came up with a game plan specific to our diagnosis.
Both of the nurses I worked with [at Southern California Reproductive Center] were thorough, kind, compassionate, prompt, organized and knew my case well. When my first cycle had to be postponed due to the pandemic, Julia called me instead of e-mailing. She talked to me for a while and I could tell she was so sad for me. When I restarted, Sophie called me and was so excited to get going and optimistic for me. The compassion is real...we were given a cost/fee sheet with breakdowns of SCRC's fees, the lab's fees, the anesthesiologist fees, testing fees and an estimate of prescription costs.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
We love that Dr. Akopians did not try to put us through a "general IVF" plan like prior doctors wanted to do. She was thorough and came up with a plan for our diagnosis. When I looked up the specific course of action, a lot of women only find out about this on their second or third try after failed attempts. So I feel like she is doing everything she can for this to work on the first try.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Since we don't know our final results yet, all I can say is trust her and know that she isn't a "one size fits all" RE.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians is warm and understanding. We never feel rushed when speaking with her. We were able to ask all of our questions and she took the time to explain everything thoroughly and in layman's terms. Also, since she is with SCRC, we had the opportunity to hear from the lead embryologist as well at one of their free seminars. Dr. Akopians calls me and responds to my emails herself when she feels necessary. She also understands our emotional and financial concerns and came up with a game plan specific to our diagnosis.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
We are in cycle now so I have no results to provide at this time. But she is doing luteal phase estrogen priming for us in order to optimize our changes of quality eggs due to diminished ovarian reserve. I have not started stims. I will say, my first start up was cancelled due to Covid-19. However, the doctors office stayed in contact with us about next steps, restarting and completing any necessary tests and other issues in the interim in order to "hit the ground running" once the restrictions were lifted. I didn't feel like I really even missed a beat.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Sophie and Julia)
Both of the nurses I worked with were thorough, kind, compassionate, prompt, organized and knew my case well. When my first cycle had to be postponed due to the pandemic, Julia called me instead of e-mailing. She talked to me for a while and I could tell she was so sad for me. When I restarted, Sophie called me and was so excited to get going and optimistic for me. The compassion is real.
Describe your experience with Southern California Reproductive Center.
First of all, I think SCRC has an excellent working model. We started with a free seminar which covered all the basics. We got to ask questions and hear from Dr. Akopians, Dr. Barritt (the head embryologist) and the CEO of the company in person. After the seminar, Dr. Akopians advised me on supplements and diet. Once I had my one on one with Dr. Akopians, I felt comfortable right away. Their embryology lab is used by UCLA for research as well. They went over all the ways their lab is one of the best and the care they take at each step with the embryos. The Covid-19 pandemic has forced cancellation of so many cycles. I commiserated with several other women at other clinics. But was surprised to learn quickly that SCRC was communicating with me and continuing to prep me to restart in ways that my friends at other clinics were not experiencing. They were left in the dark with no idea what was happening, but SCRC kept in close contact with me and was honest about what they thought was going to happen. I am so thankful that they did this for me when clearly that wasn't the case elsewhere. I also like that there is an on call nurse on weekends and holidays. As we all know, IVF can't be scheduled like traditional things. I got a positive OPK on Easter Sunday. I was able to reach a nurse right away for next steps. When she wasn't sure, she called Dr. Akopians and got an answer right away (on Easter Sunday). I was blown away at the level of care and access. These people are just passionate about their jobs. They also have a patient care coordinator named Ari, who is just as amazing as the nurses. Responds promptly to any question and is just wonderful.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
We are not complete with the process yet. But at the consult we were given a cost/fee sheet with breakdowns of SCRC's fees, the lab's fees, the anesthesiologist fees, testing fees and an estimate of prescription costs. So far it has been very accurate and helpful. I estimate we will have paid around $28k when complete with one cycle (including ICSI, PGS testing, etc).
10
Doctor
Alin Lina Akopians
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, 32 Eggs Frozen
10
10
Age 31
1 Egg Freezing
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was prescribed medications for an egg freezing cycle, and Dr Ghadir was attentive and detail orientated when it came to adjusting my doses depending on how I was feeling and my blood/ultrasound results...He took the time to explain the process to me step by step and listened carefully to my concerns while being honest. From the start of the process he was thoughtful, caring, and positive. His compassion and attentiveness during the entire process made an emotional experience easy to navigate...is a brilliant doctor, yet at times felt more like a friend which was exactly what I needed during this process. He was easy to speak to and I never hesitated to ask him to explain things to me over and over again if I needed. Upon each visit, he let me know what to expect going forward, specifically how I would be feeling mentally and physically.
Gaby, Dr Ghadir's nurse [at Southern California Reproductive Center], made sure to check in with me to see how I was doing during the process. She was extremely helpful and accommodating when it came to scheduling my next appointment, refilling my medications, or answering any questions I had. She was knowledgeable while also compassionate and I appreciated her support during this journey...I appreciated their flexibility during scheduling, especially the fact that they are open super early. I was able to do my labs and ultrasound before work. Wait times were average for doctor's visits and the waiting rooms was clean, comfortable, and spacious.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr Ghadir is a brilliant doctor, yet at times felt more like a friend which was exactly what I needed during this process. He was easy to speak to and I never hesitated to ask him to explain things to me over and over again if I needed. Upon each visit, he let me know what to expect going forward, specifically how I would be feeling mentally and physically.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Be honest with him about what you're trying to achieve, and do not be too shy or embarrassed to ask him anything!
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
The process of freezing my eggs was something I had found overwhelming and confusing before going to see Dr Ghadir. He took the time to explain the process to me step by step and listened carefully to my concerns while being honest. From the start of the process he was thoughtful, caring, and positive. His compassion and attentiveness during the entire process made an emotional experience easy to navigate.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I was prescribed medications for an egg freezing cycle, and Dr Ghadir was attentive and detail orientated when it came to adjusting my doses depending on how I was feeling and my blood/ultrasound results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Gaby)
Gaby, Dr Ghadir's nurse, made sure to check in with me to see how I was doing during the process. She was extremely helpful and accommodating when it came to scheduling my next appointment, refilling my medications, or answering any questions I had. She was knowledgeable while also compassionate and I appreciated her support during this journey.
Describe your experience with Southern California Reproductive Center.
As someone with a demanding job, I appreciated their flexibility during scheduling, especially the fact that they are open super early. I was able to do my labs and ultrasound before work. Wait times were average for doctor's visits and the waiting rooms was clean, comfortable, and spacious.
10
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 31 - 32
Prefer not to answer
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I went through the egg freezing process. I am on my second round now. Dr. Ghadir has been very careful about adjusting my shots and medication as the cycle has progressed...I cannot recommend him more highly. After working with other doctors in the area, it is clear how important it is to have an ally when going through this experience...He’s very thorough, cares deeply about my understanding the risks and outcomes but also positive and supportive to make me feel like I am being cared for with the best In medicine and technology.
Dr. Ghadir and his team [at Southern California Reproductive Center] have always been available and taken care of me with a special touch. They have valued my concerns and have been supportive and helped guide me through each step of the process. Going through this experience, there are always questions that come up along the way and it makes a big difference having people who are giving you 100% of their time and focus.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir has been an amazing doctor and guide through a very emotional experience. He’s very thorough, cares deeply about my understanding the risks and outcomes but also positive and supportive to make me feel like I am being cared for with the best In medicine and technology. He spent a lot of time helping me understand the process and has been available for any questions and concerns. I cannot recommend him more highly. After working with other doctors in the area, it is clear how important it is to have an ally when going through this experience.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Feel free to ask as many questions as you have that come up along the way. Dr. Ghadir and his team and nurses are amazing at responding and supporting you. Also communicate what your goals are for the shorter and longer term. You can’t find a better doctor to help you on your fertility journey.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir and his team have always been available and taken care of me with a special touch. They have valued my concerns and have been supportive and helped guide me through each step of the process. Going through this experience, there are always questions that come up along the way and it makes a big difference having people who are giving you 100% of their time and focus.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I went through the egg freezing process. I am on my second round now. Dr. Ghadir has been very careful about adjusting my shots and medication as the cycle has progressed.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nurses have been available from day one to answer questions and help me with my medication and visits. They are always available and quick to respond.
Describe your experience with Southern California Reproductive Center.
This strengths of the clinic are that it is very clean, professional, has the best technology, and very efficient. My visits are fast and I never find myself waiting. Parking is very easy and the staff is very friendly. I have no weakness is that I have experienced.
10
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, 28 Eggs Frozen
8
2
Age 29
1 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Successful
Dr. Ghadir set clear expectations, answered all my questions, and helped me achieve a fantastic result from a medical standpoint. My experience with him was nothing but pleasant. He also recommended a few additional holistic techniques and supplements which I believe helped me achieve optimal results.
If you're paying 100% in cash, SCRC might be right for you. Otherwise, save yourself the headache of having to project manage your claims alongside an already emotionally and physically taxing process. ... There were several times that my insurance coordinator did not answer my calls or emails, resulting in me needing to inform my doctor to nudge the department to give me an answer. The department also refused to respond to messages from my insurance company or HR even though both were proactive in reaching out to fix issues. I was also cheated out of ~$1200 because the billing department coded my surgery incorrectly. When I tried to fix this, I was consistently transferred between departments, none of which accepted responsibility or seemed to be knowledgeable enought to remedy the issue. I eventually decided to cut my losses as I was spending far too much time on this to be worth the money.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir set clear expectations, answered all my questions, and helped me achieve a fantastic result from a medical standpoint. My experience with him was nothing but pleasant. He also recommended a few additional holistic techniques and supplements which I believe helped me achieve optimal results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Gaby)
My nurse explained concepts and producures well enough if the patient came from a place of limited to no understanding. When I asked more detailed questions though, I did not always receive a sufficient answer. Additionally, I would sometimes receive information throughout the process that I felt I should have received on day 1 or a few weeks earlier.
Describe your experience with Southern California Reproductive Center.
DO NOT go to this clinic if your egg freezing is partially or fully subsidized by your employer. They are close to incompetent when it comes to matters of insurance approvals and correct billing. My surgery was delayed 2 weeks due to them not obtaining the proper approvals, even though I let them know on day 1 what was required. There were several times that my insurance coordinator did not answer my calls or emails, resulting in me needing to inform my doctor to nudge the department to give me an answer. The department also refused to respond to messages from my insurance company or HR even though both were proactive in reaching out to fix issues. I was also cheated out of ~$1200 because the billing department coded my surgery incorrectly. When I tried to fix this, I was consistently transferred between departments, none of which accepted responsibility or seemed to be knowledgeable enought to remedy the issue. I eventually decided to cut my losses as I was spending far too much time on this to be worth the money. If you're paying 100% in cash, SCRC might be right for you. Otherwise, save yourself the headache of having to project manage your claims alongside an already emotionally and physically taxing process.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Was supposed to cost $8K but cost more like $10K due to repeated issues with billing and insurance department.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
8
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
2
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
4
Age 38
3 IVF
Diminished Ovarian Reserve
Middle Eastern
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
I can’t forget the moment he [Dr. Ghadir] called me to let me know that my only one embryo came back from genetic testing healthy and successfully. He was so excited and emotional that I felt I am part of his family and I am very important to him. These are human beings qualities! He is amazingly caring, responsible, friendly, generous, and considerate , respectful. During the hard weeks of waiting to get the tests result of my IVF, he called me even during weekend hours and this is really appreciated. Dr. Ghadir has made me feel I am in safe hands... He helps me feel empowered to battle with my infertility issues. I have got unexpected good result with him while other doctors had made me hopeless. He is truly professional, smart, always kind, and compassionate doctor. He is best fit and I feel so lucky to have found him. He really took me from vulnerable place and made the experience very positive. His integrity and caring for me and others is above and beyond.
I am diagnosed with very low ovarian reserve. I used same protocol [at Southern California Reproductive Center] for two egg retrievals. First time retrieved 4 eggs and formed 1 embryo and 1 passed PGS. Second time 4 eggs retrieved and Nothing passed the PGS...Ari [Care Coordinator] is empathetic to the concerns of their patients and she feels deeply for their patients as they experience the ups and downs associated with infertility journey. She does whatever it takes to help their patients with whatever their health care needs require. She is so affectionate and so devoted. She has excellent communication skills. She makes the process as easy as possible you somehow become part of family. Gabby is a nurse in the office. She is sweet, understanding and caring person. The rest of the staff is supportive, friendly and welcoming.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
I had a previous experience with other ferility doctors and the experience with Dr. Shahin Ghadir is absolutely amazing. Now I feel I’m in good hands. I wish I would’ve seen him a lot early. I cannot say enough great things about Dr. Ghadir and his team! Dr. Shahin Ghadir is very competent, extremely knowledgeable and has great bedside manner, which has been such a comfort to me during this difficult, complicated and emotionally draining process. He is humble and a good listener; he cares and understands my concerns and explains diagnosis. I never felt like he was rushed to get done with my appointment. I felt important and that I mattered to him. He is honest, but also he is optimistic and offers hope. He helps me feel empowered to battle with my infertility issues. I have got unexpected good result with him while other doctors had made me hopeless. He is truly professional, smart, always kind, and compassionate doctor. He is best fit and I feel so lucky to have found him. He really took me from vulnerable place and made the experience very positive. His integrity and caring for me and others is above and beyond.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
If you have a choice of clinic, save yourself some heartache and start here.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I can’t forget the moment he called me to let me know that my only one embryo came back from genetic testing healthy and successfully. He was so excited and emotional that I felt I am part of his family and I am very important to him. These are human beings qualities! He is amazingly caring, responsible, friendly, generous, and considerate , respectful. During the hard weeks of waiting to get the tests result of my IVF, he called me even during weekend hours and this is really appreciated. Dr. Ghadir has made me feel I am in safe hands.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
Gonal- F: 225 IU’s Menopur: 150 IU’s Omnitrope: 25 units Last days: Cetrotide & z pack I didn’t take birth control. I am diagnosed with very low ovarian reserve. I used same protocol for two egg retrievals. First time retrieved 4 eggs and formed 1 embryo and 1 passed PGS. Second time 4 eggs retrieved and Nothing passed the PGS.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ari)
There is a lady in his office that she is like an angel. Her name is Ari. She is care coordinator. Ari is empathetic to the concerns of their patients and she feels deeply for their patients as they experience the ups and downs associated with infertility journey. She does whatever it takes to help their patients with whatever their health care needs require. She is so affectionate and so devoted. She has excellent communication skills. She makes the process as easy as possible you somehow become part of family. Gabby is a nurse in the office. She is sweet, understanding and caring person. The rest of the staff is supportive, friendly and welcoming.
Describe your experience with Southern California Reproductive Center.
The office itself is very nice and high tech. The environment is absolutely welcoming! It is neat and clean. staff are warm, friendly and in good moods. The office Features beautiful view that makes positive distraction.
10
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
4
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
9
Age 41
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Danzer is a wonderful mix between compassionate doctor and knowledgeable & experienced professional...He walks the line well between enthusiasm & sober reality of percentages...I appreciate that he’s rather humble...He won’t have time in appointments to explain every detail of all of the ART possibilities, he’ll tell you what he recommends. If there’s something you don’t know, he does a good job of answering questions...
Cost for ultrasounds, IUI & injection drug [at Southern California Reproductive Center] reasonable for the LA area. Less than what my gynecologist quoted me...The lobby is clean & modern. The reception is good...Nice clean bathrooms. It’s not cosy feeling, but it’s clean...nurses are wonderful & front desk staff have done a great job too...Great nursing staff, especially Debbie. She had a great manner & is well organized. Shaterika has been very kind & enthusiastic too. Very mindful of our time. Good Ultasound techs too.
How was your experience with Hal Danzer at Southern California Reproductive Center?
Dr. Danzer is a wonderful mix between compassionate doctor and knowledgeable & experienced professional. I appreciate his delicate position as a fertility doctor, where there are no absolutes. He walks the line well between enthusiasm & sober reality of percentages. I have been recommending him to friends. I don’t see an egotistical motivation in Dr. Danzer & I appreciate that he’s rather humble & conserves his words.
What's one piece of advice would you give a prospective patient of Hal Danzer at Southern California Reproductive Center?
Read their website info, educate yourself before & during your time in his care. He won’t have time in appointments to explain every detail of all of the ART possibilities, he’ll tell you what he recommends. If there’s something you don’t know, he does a good job of answering questions.
During treatment, were you treated like a number or a human with Hal Danzer at Southern California Reproductive Center?
Dr. Danzer does a good job of listening to questions, answering thoughtfully & taking action as he sees fit. I trust his knowledge is very strong & I appreciate his & his nurse’s enthusiasm for our journey. Hi nurses are wonderful & front desk staff have done a great job too.
Describe the protocols Hal Danzer used in your cycles at Southern California Reproductive Center and their degree of success.
Taking Levothyroxine for my Thryroid to get labs in the right place months in advance. Taking Vitamin D supplement & DHEA 75mg daily. IVF recommended, but so far I can’t afford it as a student. Will keep trying to get a loan later after I’ve started a new job. Took Clomid for 5 days & 1 trigger shot, 2-3 transvaginal ultrasounds before IUI. My fiancé had a sperm wash morning of IUI. Only the 1st IUI, I understand many couples do 3-6 generally. So I’m not deterred that we had a negative result. Will keep trying & be receptive to new life.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Debbie)
Great nursing staff, especially Debbie. She had a great manner & is well organized. Shaterika has been very kind & enthusiastic too. Very mindful of our time. Good Ultasound techs too.
Describe your experience with Southern California Reproductive Center.
The lobby is clean & modern. The reception is good. The waiting room music could use some more thought though. I personally can’t stand what I call “depressing piano music.” It’s better when they play chinese flute & meditation music. I know music is so personal, but I find it hard to imagine other people like depressing music while waiting nervously for appointments. All else is good in the clinic. Nice clean bathrooms. It’s not cosy feeling, but it’s clean.
Describe the costs associated with your care under Hal Danzer at Southern California Reproductive Center.
Cost for ultrasounds, IUI & injection drug we’re reasonable for the LA area. Less than what my gynecologist quoted me.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Southern California Reproductive Center.
The nurse had an issue with calling in a prescription (not sure if forgot or a technical issue.) but it wasn’t crucial to my treatment. I got it same day after calling in a day later to check on it. That was 1 time of many prescriptions that were done on time, so it doesn’t bother me.
9
Doctor
Hal Danzer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 29 - 30
2 IUI
2 IVF
PCOS
Ashkenazi Jewish
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Brilliant, clever, and truly cares about each of her patients. Her [Dr. Alexander] energy is contagious but she never creates a false sense of guarantee (which I appreciate). She’s direct and professional but kind. When you are sitting with her, you know she is focused on tailoring your treatment. She always called right away with results, even from her personal cell while she was on vacation.
I was impressed with how streamlined it was. Most of the time I’d be stopped in the hall and addressed by name by techs to let me know my ultrasound room was open or that they were ready to do my blood work (skipping having to go back outside to wait again). My appointments always ran on time. ... SCRC is pretty consistent with their pattern and you eventually pick up on it.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Brilliant, clever, and truly cares about each of her patients. Her energy is contagious but she never creates a false sense of guarantee (which I appreciate). She’s direct and professional but kind. When you are sitting with her, you know she is focused on tailoring your treatment. She always called right away with results, even from her personal cell while she was on vacation. She even texted us a few times with real time updates when she knew we were really anxious. My husband and I are so thankful for Dr. Alexander. She goes above and beyond for each of her patients.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
I think this goes for any doctor, but make sure you ask questions. You can see her mind is running a mile a minute to figure out the best plan for you so she doesn’t always explain every detail upfront and occasionally it was unclear what the next step was. Just ask and she’ll go through everything until you are comfortable and at ease.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
You can tell Dr. Alexander loves what she does and cares a lot about each of her patients. I never once had to remind her of any details about our case. I’ve never had a doctor like that. She’s also the only doctor you see walking back and forth through the halls. When available, she’ll try to go in to your ultrasound or at a minimum stop you in the hall to say hi and see how you are feeling.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
For my 2 IUI’s, I took Metformin, Letrozole, Gonal F, and Estrace. I was having a poor reaction to vaginal progesterone and she was going to switch me to injections and had me come in for an early pregnancy test before making the switch. Unfortunately it was negative so we didn’t proceed and I at least got to end the failed round a few days early. I appreciate that she’s aggressive when she needs to be. For my first IVF, I took Metformin, Gonal F, Menopur, Omnitrope, Cabergoline, Doxycycline, Ganirelex, Novarel, and Lupron. She also had me on a bunch of vitamins. We then switched to Follistim for my second round.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Nathalie & Valerie)
My main points of contact were Nathalie and Valerie, who were always quick to respond. They typically responded within an hour and at the most by end of day. We communicated through email except for when she would call with results or next steps. Everyone I encountered at SCRC was so helpful.
Describe your experience with Southern California Reproductive Center.
I think one of the biggest benefits that is often overlooked is that SCRC has its own lab. We learned during the process how important that is. The office is really nice and you can tell you are at a place with the most up to date equipment and technology. The clinic is busy because there are many doctors but that never bothered me. I was impressed with how streamlined it was. Most of the time I’d be stopped in the hall and addressed by name by techs to let me know my ultrasound room was open or that they were ready to do my blood work (skipping having to go back outside to wait again). My appointments always ran on time. I think for anyone new to the process it’s a little tough to understand the rhythm of your treatment in the beginning. SCRC is pretty consistent with their pattern and you eventually pick up on it. You’re in their frequently for labs/ultrasounds at your cycle start and get called with results/next steps by Dr. Alexander or sometimes your nurse. Visits become more and more frequent (sometimes daily) as you get close to ovulation/triggering. If you have questions you couldn’t think of at the time of the call, just explain them in an email and your nurse will discuss with the doctor and get you a response. If it’s more complex, just request to talk to the doctor on the phone or set up a separate appointment with the doctor.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
IVF retrieval was between $20,000-$25,000, which included ICSI and PGS testing.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Alexander knew my personality well and knew I wanted to maximize the opportunity for a transfer to work. For this reason, we did an ERA before doing FET. We transferred 1 embryo.
10
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 36
1 IVF
Male Factor
Latinx
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I feel I was treated like a human due to the time and effort she [Dr. Akopians] and her staff [SCRC] has taken to help me through the process. I work in the medical field and I tend to ask many questions. ... She provided me with data and additional process facts that helped educate and reassure me. She gave me a sense of comfort due to her communication, reassurance, empathy and her confidence.
They [SCRC] should improve their check out process were you typically pay your fees. More privacy should be created for this check out process. The semen collection rooms are near public areas were there is a lot of traffic. They are currently expanding to make more rooms and allow more privacy and quiet environment outside the semen collection rooms
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
Dr. Akopians quickly assessed my anxiety and need for control at the beginning of my IVF process. She took time to explain each detail. She wrote steps down for me so I could focus on listening but also having note to reference later. I pride myself in being organized and detail oriented so her notes were wonderful for me. She was patient with all my questions that constantly diverted the conversation. She provided me with data and additional process facts that helped educate and reassure me. She gave me a sense of comfort due to her communication, reassurance, empathy and her confidence. Her ability to make me feel at ease and confident in her abilities has been essential.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
She is accessible in person if you like that type constant interaction. If you’re like me I didn’t see her in person very often but I spoke with her over phone calls which worked well with my lifestyle.
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
I feel I was treated like a human due to the time and effort she and her staff has taken to help me through the process. I work in the medical field and I tend to ask many questions. The communication that Dr. Akopians and her staff have provided me has exceeded my expectations. They have provided me with the quality time I have needed to go through each step.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
Due to the know low sperm count and motility my husband had she had him take medication to increase his quantity and motility. Due to all our infectious disease labs being expired we had to re do them. We had sperm frozen in another facility. Dr. Akopians asked us to transfer it to her facility as backup for our process. Due to our sperm ICSI was recommended and used. Due to our sperm it was recommended to use an embryo scope to reduce the amount of times the embryos are manipulated to give them a higher chance to do well. We used the embryo scope.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia Fletcher)
I absolutely love the nurse assigned to me. As I’ve mentioned I ask a lot of questions. I like to know all my facts and opinions. I would email the nurse daily or even multiple times a day. I felt bad for emailing and calling so often but she reassured me that that is why she was there to help. She is extremely caring and reassuring. Her patients to walk me through all my injections questions and nervous was incredible.
Describe your experience with Southern California Reproductive Center.
There are always a lot of patients but they have a fast well organized process that gets all patients in and out in a timely organized manner. They should improve their check out process were you typically pay your fees. More privacy should be created for this check out process. The semen collection rooms are near public areas were there is a lot of traffic. They are currently expanding to make more rooms and allow more privacy and quiet environment outside the semen collection rooms
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
Consultation $275. Transvaginal US $230. Labs:Assay of Estradiol $85, FSH $85, Lh $85, assay thyroid stim hormone $85, venipuncture $30. Embryo freeze all: Cycle management fee $715, monitoring $3140, retrieval $2440. Frozen Embryo transfer: cycle management fee $715, monitoring $1590, embryo transfer $1065. Had to pay other fees for the surgery center and for the cryobank facility.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Due to our specific scenario and factors only one embryo will be transferred. Dr. Akopians made it sound like all other scenarios also only one embryo is encouraged to increase the transplant success rate. Ever couples scenario is unique.
10
Doctor
Alin Lina Akopians
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
9
Age 29 - 30
2 IVF
2 Embryo Freezing
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I wanted a doctor who was going to coddle me enough but also treat me with respect during this hard time. Dr. Akopains was a lot of that and more. She is incredible, hands on, explained everything/broke everything down, incredibly kind, patient, caring, gentle but stern when necessary...I love everything about her. I was so sad to graduate...Omintrope 25 cc - for egg quality...Mock ERA cycle - to up my odds for an embryo to stick during transfer. Saline ultrasound Transfer cycle: Birth control. Lupron injections. Estrace orally Endometrin Medrol Progesterone in oil 1ML
SCRC is LARGE! Sometimes it is hard to not feel a little lost. With Surrey's team, I felt like a number. With Dr. Akopains team, because of the care and one on one time spent, I felt cared for. However, SCRC is one of the best for the reason. All the techs, embryologists, etc. were great...SHE [nurse] WAS THE BEST!!!! So caring, kind, compassionate, personable, educated, helpful...During my time with Dr. Surrey...the nurse gave me the wrong information about my embryo results after the genetic testing. She read the results wrong and gave them to me directly . Surrey called to correct them later.
How was your experience with Alin Lina Akopians at Southern California Reproductive Center?
I came from working with Dr. Surrey who had the worse bed side manner. I wanted a doctor who was going to coddle me enough but also treat me with respect during this hard time. Dr. Akopains was a lot of that and more. She is incredible, hands on, explained everything/broke everything down, incredibly kind, patient, caring, gentle but stern when necessary...I love everything about her. I was so sad to graduate.
What's one piece of advice would you give a prospective patient of Alin Lina Akopians at Southern California Reproductive Center?
Ask questions...she will answer it all!
During treatment, were you treated like a number or a human with Alin Lina Akopians at Southern California Reproductive Center?
I came from working with Dr. Surrey who treated me like a number. Dr. Akopains was incredible, hands on, explained everything/broke everything down, incredibly kind, patient, caring, gently but stern when necessary...I love everything about her.
Describe the protocols Alin Lina Akopians used in your cycles at Southern California Reproductive Center and their degree of success.
IVF egg retrieval: Birth control. Followed by: Gonal F 200 units Menopur 75 units Omintrope 25 cc - for egg quality Cetrotide Trigger shot (don't recall the name) Mock ERA cycle - to up my odds for an embryo to stick during transfer. Saline ultrasound Transfer cycle: Birth control. Lupron injections. Estrace orally Endometrin Medrol Progesterone in oil 1ML
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Julia Fletcher)
SHE WAS THE BEST!!!! So caring, kind, compassionate, personable, educated, helpful.
Describe your experience with Southern California Reproductive Center.
SCRC is LARGE! Sometimes it is hard to not feel a little lost. With Surrey's team, I felt like a number. With Dr. Akopains team, because of the care and one on one time spent, I felt cared for. However, SCRC is one of the best for the reason. All the techs, embryologists, etc. were great.
Describe the costs associated with your care under Alin Lina Akopians at Southern California Reproductive Center.
Insurance did not cover anything. I do not know the exact number but it was somewhere between $20-25k including freezing, genetic testing, procedures, medications, etc.
Describe Alin Lina Akopians's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We did the mock ERA cycle for this reason. I did not have many embryos and we did not want to take the risk of losing any.
What specific things went wrong at Southern California Reproductive Center?
  • Provided conflicting information
Describe the specific things that went wrong at Southern California Reproductive Center.
During my time with Dr. Surrey...the nurse gave me the wrong information about my embryo results after the genetic testing. She read the results wrong and gave them to me directly . Surrey called to correct them later.
10
Doctor
Alin Lina Akopians
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
6
6
Age 30 - 31
2 IUI
Unexplained
European
Income $200K - $499K
Entrepreneur
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Expect [Dr. Carolyn Alexander] to be blunt, but kind. Don't expect to get a lot of her time and expect to need to call and follow up over and over...it's very hard to get time with her so for some, that's not ideal. She did call me one time on a Sunday which was very nice of her, so she will contact you outside of business hours, but the call with be to the point and not a second wasted before she's saying bye...I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
The SCRC Clinic is always PACKED and the time you have scheduled with the doctors is timed down to the second...I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Carolyn Alexander really does care about her patients, about that I have no doubt. I do think though that since the clinic overall is overloaded, it reduces her ability to spend quality time with patients. Communication with her is short, to the point, and over within a matter of minutes.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Expect her to be blunt, but kind. Don't expect to get a lot of her time and expect to need to call and follow up over and over. She is supposedly one of the best in the LA area, but it's very hard to get time with her so for some, that's not ideal. She did call me one time on a Sunday which was very nice of her, so she will contact you outside of business hours, but the call with be to the point and not a second wasted before she's saying bye.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The SCRC Clinic is always PACKED and the time you have scheduled with the doctors is timed down to the second. While you are with her, she is really nice, but you can tell that she has other patients to see. Phones will be ringing and she'll answer "on my way" or something similar during our appointment, so I don't really feel like I have time to even think about possible questions.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
I did two medicated IUI's back to back. I was put on letrozole with a trigger shot to induce ovulation, then progesterone suppositories during my luteal phase. I'm happy with the treatment used in the IUI, my only point of upset is my progesterone was never tested, neither before the IUI's nor during or after, and months later we found out my body wasn't responding to that progesterone dose. Had they tested my progesterone we could've found that out way earlier. I did not get pregnant with either IUI.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff is great! I feel like because they know Dr. Alexander and other doctors at this clinic are so busy, a lot of the questions/feedback/discussions fall on the nurses. They were always very pleasant and sweet and I never felt rushed by them. The only complaint I have and this is about SCRC in general, nurses included, is they give you very little direction of what the next steps are. For example if you come in for an ultrasound and bloodwork, they will do the ultrasound and then say thanks have a good day, without telling you to do bloodwork next. I always have to go to the front desk to ask. Same if you go to do bloodwork first, I will then have to go to the desk to ask if there's anything else I need to do. The communication between each department is severely lacking.
Describe your experience with Southern California Reproductive Center.
Strength - supposedly one of the best clinics in LA. I have yet to get pregnant, so I can't attest to that just yet. Weaknesses - they take on WAY too many clients and I do feel like it's about money and seeing as many people as they can. People put up with this though because of their supposed high success rates. If you become a patient here, keep notes of every call, meeting, bloodwork appointment. There will be many conversations that are detailed, technical, and since SCRC is so busy, they also will forget some things you need to do. I have had to initiate appointments before, initiate bloodwork, and it would be nice to not have to think about those things myself. Ultimately this is your fertility journey so regardless of how attentive a doctor or clinic is, you should be the one in the drivers seat keeping track of everything. Create a spreadsheet!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
The IUI's were roughly $800 and ultrasounds were $250. Bloodwork was in the few hundreds as well and each ultrasound and bloodwork were done multiple times a month each month. A consultation appointment with Dr. Alexander was $200 just to say "yes" we are doing IVF even though we were already decided and told the clinic we were decided. We have spent roughly $3,000 for two IUI's and no pregnancies.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We had our consultation for IVF this week so this is the only experience and insight I have on her approach. She shared that after retrieving the eggs, after doing genetic testing, after seeing how many make it to the 5-day stage etc. then we would need to decide if we want to implant one or two embryos. There were no further comments, but it did seem like it was an option she would openly discuss when that time comes.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Southern California Reproductive Center.
I have had to follow up about my bloodwork results and I have had to call SCRC multiple times to get a prescription called in. This all ties back to them being super busy and taking on too many clients, in my opinion. It's not for a lack of care because they do, it's that they simply don't have enough time in the day.
6
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
8
Age 38 - 39
6 IUI
1 IVF
Donor Sperm
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Alexander is a wonderful doctor and person, she is very compassionate and caring, I just wish she was more aggressive. I am on the older side for fertility treatment and I went in ready to go full force ahead, however she has more of the wait and see approach. She is very knowledgable and positive, and has a wonderful bedside manner.... IUI 1: Letrozole, trigger shot & Progesterone suppositories, switched from Clomid as my family has a history of breast cancer. Negative pregnancy test. IUI 2: Letrozole, Gonal F, trigger shot, & Progesterone suppositories - Added Gonal F to make more follicles.
SCRC is a wonderful clinic, a literal one stop shop. They have their own surgery center, cryo lab, embryologists, phlebotomists, etc. They typically run on time (as long as you are on time), my typical wait time was no more than 15 minutes. Everything is bright and clean, exactly what you would envision a BH fertility clinic to be! Parking is ample and all around, however I do not recommend using the lot connected to the building unless you want to spend even more money on top of your expensive fertility treatments!
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr Alexander is a wonderful doctor and person, she is very compassionate and caring, I just wish she was more aggressive. I am on the older side for fertility treatment and I went in ready to go full force ahead, however she has more of the wait and see approach. She is very knowledgable and positive, and has a wonderful bedside manner.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Go in with a list of questions, be ready to ask why/why not, and push for what you want. You are your best advocate when it comes to your treatment plan, fight for what is right for you.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
I definitely feel as though I am treated much more like a human rather than a number. The front desk staff, nurses, ultrasound technicians, phlebotomists and lab techs do a great job at establishing relationships with you. They always call you by name, typically recall conversations you have had previously, and are genuinely excited for you when you reach a new milestone.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
IUI 1: Letrozole, trigger shot & Progesterone suppositories, switched from Clomid as my family has a history of breast cancer. Negative pregnancy test. IUI 2: Letrozole, Gonal F, trigger shot, & Progesterone suppositories - Added Gonal F to make more follicles. Negative pregnancy test. HSG IUI 3: Gonal F, Dexamethasone, trigger shot, Progesterone suppositories, 2 Sperm donor vials 24 hours apart. - Added dexamethasone for inflammation, and a second vial of sperm (one at 12 hours post trigger, second at 36 hours post trigger). Negative pregnancy test. IUI 4: Gonal F, trigger shot, Progesterone suppositories, 2 Sperm donor vials 24 hours apart. First time having symptoms but they went away after 3 days, negative pregnancy test. Implantation Blood Panel IVF Egg Retrieval: Birth control pills, Lupron, Ganarelex, Cetrotide, Gonal F, Follistim, Omnitrope, Dexamethasone, Menopur, Trigger shot. I also added Co-Q10 & DHEA to my vitamins. 29 follicles retrieved, 11 made it to day 5, 6 were cleared via genetic testing. FET 1: Lupron, Birth control pill, baby aspirin, Estrace, Progesterone in Oil, Endometrin.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Sometimes the nurses were wonderful, they were knowledgable and compassionate, and sometimes it was the exact opposite, it all depended on who was responding to you that day! Same thing with response time, sometimes it was immediate and sometimes it was much longer. The nurses I correspond with I rarely if ever interact with in the office so it is difficult to establish a relationship.
Describe your experience with Southern California Reproductive Center.
SCRC is a wonderful clinic, a literal one stop shop. They have their own surgery center, cryo lab, embryologists, phlebotomists, etc. They typically run on time (as long as you are on time), my typical wait time was no more than 15 minutes. Everything is bright and clean, exactly what you would envision a BH fertility clinic to be! Parking is ample and all around, however I do not recommend using the lot connected to the building unless you want to spend even more money on top of your expensive fertility treatments! Make sure you don't wear any fragrances or colognes as us ladies are sensitive to smells when on medications, but more importantly fragrance can damage embryos.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
When I had insurance (I was laid off in the middle of my retrieval cycle), all of my appointments were covered with my $30 copay, plus $70 lab fee for each IUI, plus $1,000 per sperm vial. My total cost for the 4 IUIs under Dr Alexander was $8700. IVF retrieval cycle: $15,400 + $6000 for medication= $21,400 FET 1: $3780 + $1500 for medication= $5280 ERA: $2785 Grand total: $38,165
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
No opinion.
7
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
3
2
Age 37 - 38
2 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Even thought the nurses and Dr. Ghadir were up to date with my information and progress when we spoke it felt they were reading chart. The office was always very busy and things felt rushed - there would have been no time to actually cultivate a relationship. ... Dr. Ghadir was very kind and easy to talk to when we were meeting - although he often seemed rushed and sometimes pushy. ...
While they [So Cal Repro Ctr] seem to use cutting edge technology, state of the art equipment and have a lovely office space I feel that they were almost always overbooked and the personal I knew personally was the ultra sound tech. ... This is was the best of the experience. The early AM (6:30) appts saved me. ... There were a few times my meds weren't called into pharmacy and few times I had to remind them that was also supposed to be on blood thinners.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir was very kind and easy to talk to when we were meeting - although he often seemed rushed and sometimes pushy. At first he seemed cautious and then once we had success with freezing healthy embryos he became very positive. His positive attitude is what made us feel confident to move forward but then we did not have success we felt tricked.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
I would advise people to be weary of his positive attitude, to take it with a grain of salt.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
Even thought the nurses and Dr. Ghadir were up to date with my information and progress when we spoke it felt they were reading chart. The office was always very busy and things felt rushed - there would have been no time to actually cultivate a relationship.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
Dr. Ghadir suggested I see a rheumatologist as that is what he thought was the cause of my miscarriages. If were to try again, even without Dr. Ghadir I would continue to see my rheumatolgist -- he put me on several meds including a blood thinner shot.
Describe your experience with the nursing staff at Southern California Reproductive Center.
There were two nurses that I worked with via email, but I don't feel like I really ever saw them. The person I connected most with was the ultra sound technician -- she was great!
Describe your experience with Southern California Reproductive Center.
While they seem to use cutting edge technology, state of the art equipment and have a lovely office space I feel that they were almost always overbooked and the personal I knew personally was the ultra sound tech.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
This is was the best of the experience. The early AM (6:30) appts saved me. If I was the first client to arrive I could be out in 15 min and not be late to work!
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Towards the end of treatment Dr Ghadir started to take my insurance -- most was not covered but it did make a small difference. We spent approx. $40,000.
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I asked for multiple transfer and it did not come back positive test, moving forward Dr. Ghadir said he would only do single.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
There were a few times my meds weren't called into pharmacy and few times I had to remind them that was also supposed to be on blood thinners. I really felt that I had to advocate for myself and stay on top of my care.
3
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
9
Age 28 - 29
4 IUI
Anovulation
PCOS
Other
European
Black or African-American
Other
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Alexander] calls sometimes with results after scans but she is also very busy so can't always spend a lot of time talking or answering questions. When she does speak to me about tough news she does actually spend time talking to me and she seems to really care even though you know she has to deliver bad news to people quite often in this field. ... Sometimes you need to ask her as many questions as you can or she won't really give you the information right up front so I've learned to ask exactly what I want to know from her and then she'll tell me. ...
It's a well organized office [Southern California Reproductive Center] that has a streamlined process that seems to work. It can get really busy there because there are many doctors. In terms of getting an appointment with the doctor I can usually get one same week and it's really easy, even my first consultation ever! ... When I had the MCs they [nurses] were extremely nice compassionate and kind and knew exactly what to say to me to make me feel as comforted as I could without being too abrasive or anything.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander is a very kind and insightful doctor who I have been seeing for much longer than either of us thought (not her fault). I have done 2 IUIs that ended in mc and 2 that have failed and I'm currently on my 5th. I ended up taking a 6 month break after my 2nd mc due to waiting for blood test results that needed time in between for accurate diagnosis. Luckily Dr. Alexander allowed me to do these tests after only 2 MCs (instead 3 which is typical RPL). Thank God she let me because turns out I have MTHFR Gene mutation and a blood clotting disorder which means I need to do blood thinning injections once I'm pregnant. I wouldn't have known any of this if Dr. Alexander didn't take the time to speak with me and let me know my options prior to potentially going through another miscarriage! Sometimes you need to ask her as many questions as you can or she won't really give you the information right up front so I've learned to ask exactly what I want to know from her and then she'll tell me. Also at the clinic there are many other doctors and she is the only one I ever see walking though the halls and she always stops by her patients just to ask how they are doing and how they are feeling. Overall I'm glad I have her as my doctor going into my second year of fertility treatment.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Always ask her your specific questions if you are confused or didnt get all the info you wanted. Sometimes she can be very vague but once you ask she'll answer & clarify.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
She calls sometimes with results after scans but she is also very busy so can't always spend a lot of time talking or answering questions. When she does speak to me about tough news she does actually spend time talking to me and she seems to really care even though you know she has to deliver bad news to people quite often in this field.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
She had me do 5 days of letrozole and none of my follicles grew. So she had me wait a couple days and then start gonal f injections. I quickly had a big follicle after only 3 days so then I did trigger shot and IUI a day later. It got me pregnant (ended in mc) so the next cycle she had me mimic it and I got pregnant again (mc) then I took a break. The last 2 IUIs I did we're the same exact protocol but they didn't work. This one I wanted to do higher dose of gonal f but she's worried I'll produce too many mature follicles. So we'll see what this one's outcome is. When you go in for scans there is a tech who does it and then she or the nurses will call you after with instructions of what to do next. They also email so it's a pretty easy streamlined process.
Describe your experience with the nursing staff at Southern California Reproductive Center.
There are 2 nurses on Dr. Alexander's staff and they were very very nice and always got right back to me via email or call whenever I had questions. When I had the MCs they were extremely nice compassionate and kind and knew exactly what to say to me to make me feel as comforted as I could without being too abrasive or anything. They got 2 new nurses since I started treatment again after my break and they are just as sweet.
Describe your experience with Southern California Reproductive Center.
It's a well organized office that has a streamlined process that seems to work. It can get really busy there because there are many doctors. In terms of getting an appointment with the doctor I can usually get one same week and it's really easy, even my first consultation ever!
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I have fertility insurance through my husband's work so they bill insurance but cost out of pocket seems to be pretty general.
8
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Successful
10
10
Age 35 - 36
2 IUI
3 IVF
3 Egg Freezing
3 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Immunological
Latinx
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Shahin Ghadir] truly understands how delicate this process is, therefore I felt like he took care of me as if we were family. He is warm and very intelligent. He knows everyone, so he would always have a good referral for a doctor or anything that we would ask him. He would calm me down because I would get very nervous before every treatment. And he would even throw the occasional joke to make me relax when I needed it. I truly appreciate having him as a doctor. For me, he's the best doctor I've ever met.
There's plenty of staff there [at Southern California Reproductive Center] to see everyone at a fast pace. The nurses are very friendly, so are the ultrasound technicians and the phlebotomists. Their billing department runs very efficiently. Their scrub nurses are amazing and so are the embryologists team. They have a lab in house so you would get blood test very fast...take care not only of the medical part, but the emotional part of the process, which to me was very important. I never felt alone during the treatments and they would always answer any questions with infinite patience. I'm very grateful to have found them.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Doctor Ghadir is an amazing doctor. He always told me the truth, but taking care of my feelings. He truly understands how delicate this process is, therefore I felt like he took care of me as if we were family. He is warm and very intelligent. He knows everyone, so he would always have a good referral for a doctor or anything that we would ask him. He would calm me down because I would get very nervous before every treatment. And he would even throw the occasional joke to make me relax when I needed it. I truly appreciate having him as a doctor. For me, he's the best doctor I've ever met.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
Ask for the VIP packages and get them. They are worth every penny.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I always felt compassion and cared for at the clinic. Dr. Ghadir and his team take care not only of the medical part, but the emotional part of the process, which to me was very important. I never felt alone during the treatments and they would always answer any questions with infinite patience. I'm very grateful to have found them.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I don't remember. I'm 8 and a half month pregnant. My memory is not too good at the moment. But I'm pregnant thanks to him and his team.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Ari Mehdizadeh)
Ari took care of me like a godmother. She made sure to confirm all my ultrasounds and procedures appointments, have my prescriptions filled and refilled, even found a nurse that could inject me at my house when I needed it. Angela Ho, received me every appointment and made the calls for the prescriptions, confirmed the ultrasounds appointments, gave me injection instructions and always made sure to remind me to drink lots of liquids. Honestly, they are the best!
Describe your experience with Southern California Reproductive Center.
The clinic is extremely clean and organized, which for me is very important. Their appointments run very fast so you are not waiting there for a long time. There's plenty of staff there to see everyone at a fast pace. The nurses are very friendly, so are the ultrasound technicians and the phlebotomists. Their billing department runs very efficiently. Their scrub nurses are amazing and so are the embryologists team. They have a lab in house so you would get blood test very fast. That is a plus!
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
Don't remember
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Ghadir suggested we picked the best quality embryo to transfer this time that we got pregnant.
10
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
9
10
Age 34
1 IVF
1 Egg Freezing
1 Embryo Freezing
Male Factor
European
Other
Income $100K - $199K
Nurse or HC Services
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Surrey] read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent &gt;2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it. ... We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
The clinic [So Cal Reproductive Center] itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over. ... Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
How was your experience with Mark Surrey at Southern California Reproductive Center?
He read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent &gt;2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is worth it so if hesitant with your current doctor, Dr. Surrey is worth the second, third, fourth opinion
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
My first doctor was more friend than doctor, my second and third treated me like a number, and so far with Dr. Surrey I feel like a human being treated by an extremely knowledgeable doctor
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
So fat Dr. Surrey has had more items assessed than any other doctor therefore I can say that his protocols are more thorough. We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
Describe your experience with the nursing staff at Southern California Reproductive Center.
Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
Describe your experience with Southern California Reproductive Center.
The clinic is very clean and seemed well managed. The clinic itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
To be honest, I'm currently waiting to hear back from the financial department to find out the total costs.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We will see this year as I'm currently preparing for an egg retrieval
9
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
8
Age 38 - 39
5 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Other
European
Income $50K - $99K
3rd of 4 Docs
Strongly Recommends
Neutral
Unsuccessful
I always felt like I was in good hands with Dr. Danzer! He always explained everything to me, made me feel at ease and hopeful. I never had any doubts in him. His Protocols were effective and didn't leave me feeling horrendous like some other doctors/protocols. Even though we didn't achieve the hope for results, the experience wasn't terrible...Be aware that he is extremely busy, so his time may be limited and access impossible.
There are a lot of Nurses that work for each doctor [at Southern California Reproductive Center] so it is hard to get personal with any of them, in what feels like the most personal procedure out there. It feels somewhat like a meat market, with so many patients in the waiting room. Be prepared to wait for 1+ hours to get blood-work and your ultrasound, each time. Though once done, you can leave and then wait for a phone call from the main Nurse. Facilities are bright and beautiful and feel very luxurious. Waiting rooms are comfortable, with TV's, magazines and an area with Coffee, Tea and Water. All examination rooms feel sophisticated and clean.
How was your experience with Hal Danzer at Southern California Reproductive Center?
I always felt like I was in good hands with Dr. Danzer! He always explained everything to me, made me feel at ease and hopeful. I never had any doubts in him. His Protocols were effective and didn't leave me feeling horrendous like some other doctors/protocols. Even though we didn't achieve the hope for results, the experience wasn't terrible.
What's one piece of advice would you give a prospective patient of Hal Danzer at Southern California Reproductive Center?
Be aware that he is extremely busy, so his time may be limited and access impossible.
During treatment, were you treated like a number or a human with Hal Danzer at Southern California Reproductive Center?
Felt like a human, always took the time to talk to me kindly and explain everything thoroughly, called me every day to inform me of the progress of my fertilised eggs after retrieval. Always made me feel at ease.
Describe the protocols Hal Danzer used in your cycles at Southern California Reproductive Center and their degree of success.
Agonist Protocol.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Debbie Harrison, RN)
The staff at SCRC BH were very helpful when it came to teaching me how to administer the medications. The technicians performing blood-work and Ultrasounds were really sweet and lovely. The Doctors nurses at the doctors station, were nice and for the most part well organised but did not go above normal standards. No gifted samples, no extra kindness, would take long to respond to emails and calls.
Describe your experience with Southern California Reproductive Center.
Highly organised, which is practical but not always coddling or comforting, feels a little factory-like. There are a lot of Nurses that work for each doctor so it is hard to get personal with any of them, in what feels like the most personal procedure out there. It feels somewhat like a meat market, with so many patients in the waiting room. Be prepared to wait for 1+ hours to get blood-work and your ultrasound, each time. Though once done, you can leave and then wait for a phone call from the main Nurse. Facilities are bright and beautiful and feel very luxurious. Waiting rooms are comfortable, with TV's, magazines and an area with Coffee, Tea and Water. All examination rooms feel sophisticated and clean.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
I would have a window between 7am and 11am, to go for blood-work and ultrasounds. Even though the waits would be of 1+ hours, it was convenient most of the time. Wasn't made to wait around once I was done with the tests, I could go home and instructions would be given to me then!
Describe the costs associated with your care under Hal Danzer at Southern California Reproductive Center.
Prices in 2017 ROUND #1 SCRC Multiple charges of $340 - $510 a pop prior and post starting cycle which amounted to $2,655 just for blood, ultrasound and extra testing. IVF Round $6,295 | Roxbury Surgery (for egg retrieval) ART CENTER - ROXBURY SURGERY CENTER - IVF EMBRYOLOGY/ASSISTED FERT/EMBRYO CRYOPRESERVATION $13,240. (Medication prices not included). ROUND #2 (with transfer) IVF Round $6,051 | Roxbury Surgery (for egg retrieval) ART CENTER - ROXBURY SURGERY CENTER - IVF EMBRYOLOGY/ASSISTED FERT/EMBRYO CRYOPRESERVATION $12,590. (Medication prices not included) | HSS (HYSTEROSONOGRAM) w/saline solution $565.00 | TRANSFER OF EMBRYO $3,370. | Additional testing (bloodwork, ultrasound etc) not included in Cycle $4,785.
Describe Hal Danzer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We only had one embryo to transfer anyway.
10
Doctor
Hal Danzer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 39
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt I was very educated [by Dr. Ghadir] on why single embryo transfer was a good decision for me given the high likelihood I would become pregnant and specific medical situation...was invested in my personal situation and was aware and engaged in not just my medical history but the factors in my life that contributed to my fertility decisions...was someone I could implicitly trust and count on. In a sea of emotional decisions that had to be made he was a steadfast guide who knew just how to balance a compassionate bedside manner with objective medical expertise.
I found SCRC to be exceptionally professional and I found it to be a very curated and high end experience---which was a refreshing change from my past medical experiences. I also found the patient liaison to be exceptionally helpful and the concierge service they made available made my experience very smooth as all my questions were always answered and I felt very secure in the level of medical skill I was getting at the practice.
How was your experience with Shahin Ghadir at Southern California Reproductive Center?
Dr. Ghadir was someone I could implicitly trust and count on. In a sea of emotional decisions that had to be made he was a steadfast guide who knew just how to balance a compassionate bedside manner with objective medical expertise.
What's one piece of advice would you give a prospective patient of Shahin Ghadir at Southern California Reproductive Center?
I would advise any future patient of Dr. Ghadir's to be completely open and honest about their fertility goals and the mitigating factors that impact their decisions including finances so that he can make sure his treatments take your full life picture into account.
During treatment, were you treated like a number or a human with Shahin Ghadir at Southern California Reproductive Center?
I felt Dr. Ghadir was invested in my personal situation and was aware and engaged in not just my medical history but the factors in my life that contributed to my fertility decisions.
Describe the protocols Shahin Ghadir used in your cycles at Southern California Reproductive Center and their degree of success.
I don't really remember the exact protocols but I do remember that they were extremely effective (which is why maybe I don't remember them as I didn't need to implement many adjustments).
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff was extremely kind and very skilled. I think if anything I'd say they were extremely busy.
Describe your experience with Southern California Reproductive Center.
I found SCRC to be exceptionally professional and I found it to be a very curated and high end experience---which was a refreshing change from my past medical experiences. I also found the patient liaison to be exceptionally helpful and the concierge service they made available made my experience very smooth as all my questions were always answered and I felt very secure in the level of medical skill I was getting at the practice.
Describe the costs associated with your care under Shahin Ghadir at Southern California Reproductive Center.
I don't really remember, I think all in for retrieval and 2 transfers it was between 40 & 50k?
Describe Shahin Ghadir's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I felt I was very educated on why single embryo transfer was a good decision for me given the high likelihood I would become pregnant and specific medical situation. I can't speak to his approach with other patients but it worked for me.
10
Doctor
Shahin Ghadir
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
4
3
Age 29
5 IUI
Male Factor
Unexplained
European
Income $200K - $499K
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Alexander was a cheerleader through the process and genuinely wants you to get pregnant, but it seems like she sees too many patients and can’t give them individualized care. ... We didn’t make a decision and she called me a couple weeks later to check in, I was midway through my cycle like day 12 and she said we should try an IUI, she prescribed me injections and they were delivered to my house... Never did any testing before or an ultrasound... Strange now in hindsight, but I had no clue standard procedure.
The office [SCRC] is jam packed, waiting room is crazy filled with people and half the time you aren’t even sure if you’re being called for blood or what. Even the nurses might ask what you’re waiting for. ... I may have been a newbie, but I also feel like every new patient should be talked through the process. The billing process was easy and they were nice to deal with, although we were paying out of pocket, so not sure about insurance being involved.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was super thorough and easy to talk to, when we were able to see her. My husband initially went in just for a semen analysis (referred by my OBGYN) and we were able to do a consultation once his results were in.. he had a 1% morph. She went through some basic questions with us and she explained our options (IUI, IVF, etc). We didn’t make a decision and she called me a couple weeks later to check in, I was midway through my cycle like day 12 and she said we should try an IUI, she prescribed me injections and they were delivered to my house... Never did any testing before or an ultrasound... Strange now in hindsight, but I had no clue standard procedure. I’m sure she just wanted to give my follicles an extra oomph. I went in after the injections for an ultrasound, but never saw Dr. Alexander for those, only a nurse and Dr. Alexander would call me after with her take on my follies + a plan. Eventually we did the trigger and scheduled an IUI 36 hours after. The IUI process was with her and she was great through it, although only saw her for the insemination. She prescribed progesterone and sent me on my way. I started my period and came in for an ultrasound with a nurse and the nurse mentioned it looked like I might have cysts. Dr. Alexander called me after and said she thought they were follicles that were big and I was going to ovulate any day... it was CD3 and I wasn’t on any medication, I normally ovulate on CD16... I got a weird feeling and decided not to continue with her and the office, it felt like my care wasn’t being considered and they were using a one size fits all procedure. Dr. Alexander was a cheerleader through the process and genuinely wants you to get pregnant, but it seems like she sees too many patients and can’t give them individualized care.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
She is genuinely sweet and means every word she says to you, she’s extremely hopeful... But make sure to ask a lot of questions and be your own advocate through the process if something doesn’t feel right.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
The office is jam packed, waiting room is crazy filled with people and half the time you aren’t even sure if you’re being called for blood or what. Even the nurses might ask what you’re waiting for.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
We did Gonal-F injections 75IU CD12-14, an HCG shot on CD15 and an IUI on CD17. Started progesterone suppositories CD19 at night til period started on CD28
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nursing staff was good, but seemed overwhelmed sometimes. It almost felt like they were the doctors while they did the ultrasound and then when they called with the prescriptions advising you on dosage, etc. They were sweet and answered most questions, but were a bit short with their answers.
Describe your experience with Southern California Reproductive Center.
The clinic is busy, there are two sign in sheets - one for appointments and one for blood work. Most of the time I wasn’t sure if I needed to do blood work or not and I’d just sign in on the regular sheet, then 45 minutes later after waiting, I was told to sign in on the blood test sheet... I’m not sure how I would know if no one told me I’d be doing a blood test. Since it was my firstborn RE experience I may have been a newbie, but I also feel like every new patient should be talked through the process. The billing process was easy and they were nice to deal with, although we were paying out of pocket, so not sure about insurance being involved.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I can’t remember fully, but I know the ultrasound and office visits were more expensive than my current RE... I want to say it was $190 per visit for a standard ultrasound and the IUI was around $500.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Southern California Reproductive Center.
When my ultrasound with the nurse/tech happened once my period started after the gonal-f injections she mentioned I most likely had cysts, but Dr. Alexander would have to diagnose it. When she called she said they’re just big follicles... It was CD3. I started spotting that cycle several times throughout and the next RE I saw mentioned they were most likely small cysts that ruptured on their own.
4
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
9
8
Age 43
IVF
Uterine Fibroids
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Chang made me and my partner feel welcomed from the beginning. She was thorough and delicate in explaining our treatment plan, reading of lab results and clear with next steps. She made us feel very calm and confident even with such overwhelming and technical information....We've gone through many pre-tests and ultrasounds that have helped her give her a baseline of our health. I appreciate her having us take our time to improve our chances instead of rushing into the procedure.
Clinic [SRC - BH] is clean, modern, sophisticated. The hours are good and open early enough so that I could get my blood drawn before heading to work. In the early part of process, I think they could improve on how they reach out to a new prospective client as I felt like I had to initially chase the answers/information.... Nurses have thus far been able to answer questions that I have either via email or phone. At times, I might have to call back to get a more timely answer, but overall they have been responsive.
How was your experience with Wendy Chang at Southern California Reproductive Center?
Dr. Chang has been thorough in explaining information to us. She appears like she cares and wants to optimize our chances of getting pregnant. She communicates in a clear manner, often speaking slowly and calmly, which is appreciated given the technicalities of IVF.
During treatment, were you treated like a number or a human with Wendy Chang at Southern California Reproductive Center?
Dr. Chang made me and my partner feel welcomed from the beginning. She was thorough and delicate in explaining our treatment plan, reading of lab results and clear with next steps. She made us feel very calm and confident even with such overwhelming and technical information.
Describe the protocols Wendy Chang used in your cycles at Southern California Reproductive Center and their degree of success.
I have not completed a full cycle yet, but Dr. Chang is currently preparing for IVF and has suggested a number of supplements to optimize our health. We've gone through many pre-tests and ultrasounds that have helped her give her a baseline of our health. I appreciate her having us take our time to improve our chances instead of rushing into the procedure.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Nurses have thus far been able to answer questions that I have either via email or phone. At times, I might have to call back to get a more timely answer, but overall they have been responsive. When communicating, they appear warm, friendly and helpful. One suggestion would be for them to introduce themselves so that I could get to know their names as I know I'll be working with them more closely over the next few months.
Describe your experience with Southern California Reproductive Center.
Clinic is clean, modern, sophisticated. The hours are good and open early enough so that I could get my blood drawn before heading to work. In the early part of process, I think they could improve on how they reach out to a new prospective client as I felt like I had to initially chase the answers/information.
Describe the costs associated with your care under Wendy Chang at Southern California Reproductive Center.
Genetic screening, consultation office visits, ultrasounds, cycle day 2 labs, supplements
9
Doctor
Wendy Chang
Humanity
Communication
Trustworthiness
Compassion
Explained risks
8
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
5
5
Age 38 - 39
1 IVF
Male Factor
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Alexander was compassionate and caring to a fault. This was just what we needed in the beginning but as things went wrong this actually made the process more difficult because she had strong feelings which were sometimes hard to deal with.... Dr. Alexander was extremely compassionate and thorough with testing before we started a cycle.... Our first transfer was delayed because she found polyps and I was scheduled for a hysteroscopy to remove them.
It's like a factory. The waiting room [So Cal Reproductive Ctr] - Beverly Hills] is bustling sometimes beyond what's tolerable. There are t.v.s to watch in the waiting room. It's almost impossible to get anyone to answer the phone or call you back. The financial department is not helpful and was absent the entire time (there were mistakes.) . The lab techs are very nice and on it.... The nurses were great in person. All of them were warm and knowledgable. They were sometimes hard to get a hold of and I would have to follow up on medications because occasionally something slipped between the cracks.
How was your experience with Carolyn Alexander at Southern California Reproductive Center?
We started doing IVF for male factor (1 % morphology) after I had two chemical pregnancies. Dr. Alexander was extremely compassionate and thorough with testing before we started a cycle. She was confident I would get pregnant as everything on my side looked amazing. Our egg retrieval went great, with 4 PGS normal embryos. Our first transfer was delayed because she found polyps and I was scheduled for a hysteroscopy to remove them. While under she found a uterine septum and removed that as well. Then I tested slightly positive for irregular uterine cells and did a course of antibiotics. We finally started our transfer cycle only to be cancelled because my lining wasn't responding to the meds properly. We started again with a different type of estrogen priming and went ahead with our first transfer which resulted in a pregnancy. Dr. Alexander was more excited than me, as I was cautiously optimistic because I knew one beta test is not the whole picture. Our second beta came back lower than they would have liked and we did a third one which was normal. After this we waited to do an ultrasound at which point things did not look good. I was told this news during the ultrasound which was very upsetting. We had to go back several times to keep watching and I eventually started to miscarry and took drugs to help it along. Transfer 2 failed, which was shocking to everyone. We met with Dr. Alexander and she suggested an ERA and seeing a hematologist, which didn't make total sense to me. I said, why don't we do one more transfer before we do all that and she suggested another hysteroscopy before a transfer and the plan was to do a third transfer before she left for the holidays. We did the hysteroscopy where she removed a small piece of tissue but everything else looked great. We then found out that we wouldn't have time to do the transfer we talked about doing so I suggested doing the ERA while we were waiting for her to get back. We started a mock cycle on their "standard protocol" which did not work at all for me on any level. It was the same hormone protocol as the first cancelled transfer... I expressed concerns about this not working and was told it would be fine. When my lining didn't respond and this cycle was cancelled, I felt like Dr. Alexander started to lose confidence. She said the ERA was no longer necessary as she "didn't want to be chasing her tail around trying to get a good lining." It was disconcerting being told we needed a test and then a week later we didn't. She suggested trying a natural cycle which I started and when she discovered fluid in my uterus (which I believe was there from the cancelled cycle before) we were brought into her office and mid-cycle suggested surrogacy in a very odd way. Asking if I knew anyone who I would want to be my surrogate and saying she wished she could be mine. My husband and I were no where near ready for that conversation and it was very strange to have it brought up in the middle of an FET cycle. The fluid was aspirated, I had a second HSG with her associate (who called me a conundrum during that procedure) and she recommended going ahead with the third transfer. That one failed and we decided to get a second opinion at that point.
What's one piece of advice would you give a prospective patient of Carolyn Alexander at Southern California Reproductive Center?
Be ready to be in the driver's seat of your fertility journey whether it's following up for results, getting medications called in and doing your research. Dr. Alexander is smart but there were things that were missed along the way and I wish we were given a more realistic idea of what to expect with the entire process.
During treatment, were you treated like a number or a human with Carolyn Alexander at Southern California Reproductive Center?
Dr. Alexander was compassionate and caring to a fault. This was just what we needed in the beginning but as things went wrong this actually made the process more difficult because she had strong feelings which were sometimes hard to deal with. The nurses were compassionate when I saw them and always knew my name and had a positive and caring attitude no matter what was happening.
Describe the protocols Carolyn Alexander used in your cycles at Southern California Reproductive Center and their degree of success.
Egg retrieval was pretty typical. FET changed from estrogen pills to many patches and Viagra, lovenox, steroids and lots of natural supplements and PIO and endometrin when it was time. Final FET was natural (waiting for me to ovulate) with a little patch support and endometrin/PIO shots, lovenox and steroids.
Describe your experience with the nursing staff at Southern California Reproductive Center.
The nurses were great in person. All of them were warm and knowledgable. They were sometimes hard to get a hold of and I would have to follow up on medications because occasionally something slipped between the cracks.
Describe your experience with Southern California Reproductive Center.
It's like a factory. The waiting room is bustling sometimes beyond what's tolerable. There are t.v.s to watch in the waiting room. It's almost impossible to get anyone to answer the phone or call you back. The financial department is not helpful and was absent the entire time (there were mistakes.) . The lab techs are very nice and on it.
Describe the costs associated with your care under Carolyn Alexander at Southern California Reproductive Center.
I think a retrieval cycle was listed as a little over $20k but once you add tests and meds its more like $30k. We spent close to $7k for everything for each transfer.
Describe Carolyn Alexander's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
She went back and forth about whether or not to transfer one or two but ultimately agreed with our decision to transfer one at a time... she felt strongly about me not carrying twins for health reasons.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
  • Failed to consider drug intolerance
5
Doctor
Carolyn Alexander
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources