How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. Infertility is an emotional journey, and we look to our doctors for support. Many times during my care I felt like he didn't have enough capacity for me, and he was taking on too many patients. In the worst of times, I felt abandoned by him as my doctor. He is present at appointments, but his time is rushed. Appointments have become difficult to schedule due to his split time between Redwood City and SF offices, and I have even had major procedures rescheduled last minute to accommodate his busy schedule.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Get to know your nurse, because Dr. Tran will not be available to you beyond your appointments. Be direct in your questions. Don't let yourself get rushed, or brushed off - speak up for yourself. You may need to ask questions multiple times to get the answer you need. Find a good therapist to help with the emotional stuff - you will need it.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is smart, but we've been disappointed in his bedside care. As long as appointments and/or procedures go as planned, he is a fine, friendly doc. But when things get complicated (as they often do with IVF), he seems to lack patience, and is reluctant to verbalize his reasoning for making treatment decisions. We had a heart wrenching complication during our cycle, and Dr. Tran never went out of his way to check in on us. The only time we ever heard from him was during scheduled appointments, which were always rushed. If that's not being treated like a number, I don't know what is.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary. He isn't super proactive - which may be partially due to his lack of time. If you're looking for a doc that will be extremely thorough, and give you all the bells and whistles, he many not be the doc for you.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
We never met our nurse and care coordinator in person, so it always felt detached, but overall kept decent rapport. Unfortunately we had several missteps with medications, treatment calendar information, etc. which caused some lost trust. Since the doctors are inaccessible beyond appointment hours, questions around treatment, etc. had to go through the nurse, which can get frustrating. Nursing staff at the clinic seems inexperienced overall, but there are some great gems if you can find them/get their time.
Describe your experience with Spring Fertility.
Spring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks.
What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too!
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We had some insurance coverage, but about $46-50k for retrieval, $6k for transfer, $800 for meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I wasn't given an option - single embryo transfers only
What specific things went wrong at Spring Fertility?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc.
You have to stay on top of your care team, medications and billing - just be prepared!