Spring Fertility

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Mountain View
2490 Hospital Dr
Mountain View, CA 94040
(415) 964-5618
Oakland
80 Grand Avenue
Oakland, CA 94612
(415) 964-5618
Redwood City
570 Price Avenue
Redwood City, CA 94063
(415) 964-5618
San Fran
1 Daniel Burnham Court
San Francisco, CA 94109
(415) 964-5618
Sunnyvale
550 Lakeside Dr
Sunnyvale, CA 94085
(415) 964-5618
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On a scale from 0-10, how likely are you to recommend Spring Fertility to a friend?
Strongly recommend: 82%Neutral: 7%Don't recommend: 11%9.1
77 assessments
  • 82% Strongly recommend (9-10)
  • 7% Neutral (7-8)
  • 11% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
985
Annual Cycles National Avg.
635
77 assessments
10
10
Age
34
Treated
2020
Success with this Doc
18 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
10
In my first meeting with Dr. Vaughn I was impressed by her ability to explain the egg retrieval process in great detail, while also maintaining a warmth and approachability. She acknowledged the challenges around making a decision like freezing your eggs and patiently answered all my questions. At the end of the meeting I felt that any reservations I had were gone and I was excited about starting a once daunting process with the support of Dr. Vaughn. This clear communication and supportive attitude carried through my entire experience!
The cost of the egg retrieval procedure [at Spring Fertility] was $8,500 with the option for a payment plan and the medication ended up at around $4,000...I had a great experience at the Mountain View clinic, where the majority of my appointments were held. The staff was very friendly, the clinic was clean and comfortable and I never waited to begin my appointment. My visits were always quick and easy!
Age
34
Treated
2020
Success with this Doc
18 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
10
How was your experience with Sara Vaughn at Spring Fertility?
I had a wonderful experience with Dr. Vaughn from start to finish. I felt that she was genuinely invested in my comfort with each step of the process and in my overall success with egg retrieval. She was great about explaining each step the process and clearly communicating what comes next after each visit. She was friendly, relatable and positive. Most importantly, she made what once seemed an intimidating process completely attainable. I felt incredibly well cared for during my time with Dr. Vaughn.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
I would advise anyone considering egg retrieval and freezing not to hesitate to reach out and learn more. I would encourage them to place their trust in Dr. Vaughn and her amazing team, as they are true professionals and lovely people.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
In my first meeting with Dr. Vaughn I was impressed by her ability to explain the egg retrieval process in great detail, while also maintaining a warmth and approachability. She acknowledged the challenges around making a decision like freezing your eggs and patiently answered all my questions. At the end of the meeting I felt that any reservations I had were gone and I was excited about starting a once daunting process with the support of Dr. Vaughn. This clear communication and supportive attitude carried through my entire experience!
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
My egg retrieval treatment included regular appointments for ultrasounds to monitor ovarian follicle growth and bloodwork to monitor hormone levels. I began with 10 days of birth control and then moved on to 12 total days of twice daily injections before my retrieval.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny Chen )
Anny and the rest of the care team were great to work with! They were wonderful at managing my schedule, handling medication orders and clearly communicating every step of the process. Any time I reached out with a question or concern I received a response almost immediately, which was very impressive!
Describe your experience with Spring Fertility.
I had a great experience at the Mountain View clinic, where the majority of my appointments were held. The staff was very friendly, the clinic was clean and comfortable and I never waited to begin my appointment. My visits were always quick and easy!
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
The cost of the egg retrieval procedure was $8,500 with the option for a payment plan and the medication ended up at around $4,000.
10
Doctor
Sara Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Spring Fertility
Mountain View
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
32
Treated
2020
Success with this Doc
Yes
Treatment
4 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
9
Dr. Vaughn adjusted my treatments based on the results of my first cycle, which was not so satisfactory. She recommended a more aggressive treatment, informed me about the inconvenience involved (more injections), and this led to more successful cycles...is warm and approachable. She was knowledgeable about my particular circumstances, and I received personalized care and recommendations based on her knowledge. I felt that I could go to her about questions, even outside of the care/services I was directly receiving from her.
There was a miscommunication between the nursing director and the nursing staff [at Spring Fertility] regarding dropping off lab samples at a third-party lab. I communicated this to the the nursing staff immediately, but it unfortunately happened twice, and was quite stressful, in addition to the inconvenience...Doctors, and nursing staff are very professional and capable. Do note that your retrieval might not always be with your main/primary doctor, and that occasionally you'll be seen by a different doctor on your monitoring appointments (the routine check-ins). This is because the retrievals, and other procedures I assume are on a rotating schedule.
Age
32
Treated
2020
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
9
How was your experience with Sara Vaughn at Spring Fertility?
From my very first appointment with Dr.Vaughn, I felt that I was in very capable hands. It was important for me to have a female doctor as i went through this journey. She has immaculate bedside manners, and professionalism. She also educated me along the way, so that I understood the fertility process much better than i had months prior. She was honest with me about my prospects, while at the same time encouraging optimism, striking a good balance for fertility-related care.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
Ask questions, be realistic about your expectations, relax. You're in good hands.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
Dr. Vaughn is warm and approachable. She was knowledgeable about my particular circumstances, and I received personalized care and recommendations based on her knowledge. I felt that I could go to her about questions, even outside of the care/services I was directly receiving from her.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
Dr. Vaughn adjusted my treatments based on the results of my first cycle, which was not so satisfactory. She recommended a more aggressive treatment, informed me about the inconvenience involved (more injections), and this led to more successful cycles.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny)
Anny was wonderful. I felt that she was a companion (besides my partner) in this journey. She was communicative, very organized, and always provided help when I needed it.
Describe your experience with Spring Fertility.
The clinic is very well-run. Doctors, and nursing staff are very professional and capable. Do note that your retrieval might not always be with your main/primary doctor, and that occasionally you'll be seen by a different doctor on your monitoring appointments (the routine check-ins). This is because the retrievals, and other procedures I assume are on a rotating schedule.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
There was a miscommunication between the nursing director and the nursing staff regarding dropping off lab samples at a third-party lab. I communicated this to the the nursing staff immediately, but it unfortunately happened twice, and was quite stressful, in addition to the inconvenience.
10
Doctor
Sara Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Spring Fertility
Mountain View
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
41
Treated
2020
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
10
10
Dr. Fisher is just a genuine person. Every interaction with Dr. Fisher it was clear that he not only cared about you as his patient, but that you were an individual and he was thinking of you individually and not as one of many. This was apparent from our countless conversations leading up to the egg retrieval but in also how he thought of my care, it was individualized and not a set protocol used on each women. His bedside manner is A+++.
Mel [nurse at Spring Fertility] was always easy to get ahold of and answered all of my questions. She is also super kind and supportive...Mid-luteal protocol. Apparently Spring has had a lot of success with this protocol, I had not heard of it prior to my treatment at this clinic, and I have to say, I am very happy with it...8 embryos made it to day 5 and of those, five were euploid...For the retrieval, it was approximately $18,000. For transfer, approximately $5-$6,000.
Age
41
Treated
2020
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
10
10
How was your experience with Thomas Fisher at Spring Fertility?
Dr. Fisher was the second reproductive endocrinologist I treated with over the course of about a year. I came to him very disheartened by my prior experience - both in the results and the relationship with my prior clinic and provider. Dr. Fisher was very different in every aspect from my prior experience. From the initial visit, he went through different protocols we could try during this egg retrieval to see if we could get better results, he took significant time explaining his thinking, he spent an enormous amount of time explaining medicine to me and assuring me when I was nervous. Dr. Fisher truly cares about his patients, I have not encountered this kind of care routinely and I will always be appreciative.
What's one piece of advice would you give a prospective patient of Thomas Fisher at Spring Fertility?
Don't be afraid to ask questions, Dr. Fisher will take the time to explain until you understand.
During treatment, were you treated like a number or a human with Thomas Fisher at Spring Fertility?
Putting aside specifically the treatment many women receive during fertility treatment where they are often treated as a number, Dr. Fisher is just a genuine person. Every interaction with Dr. Fisher it was clear that he not only cared about you as his patient, but that you were an individual and he was thinking of you individually and not as one of many. This was apparent from our countless conversations leading up to the egg retrieval but in also how he thought of my care, it was individualized and not a set protocol used on each women. His bedside manner is A+++.
Describe the protocols Thomas Fisher used in your cycles at Spring Fertility and their degree of success.
Mid-luteal protocol. Apparently Spring has had a lot of success with this protocol, I had not heard of it prior to my treatment at this clinic, and I have to say, I am very happy with it. At the prior clinic I treated with, I underwent the antagonist protocol and the same amount of eggs were retrieved as at Spring (in the 20s). But the prior clinic, I only ended up with one embryo after PGS testing (3 were tested but only one was euploid. At Spring, 8 embryos made it to day 5 and of those, five were euploid.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Mel)
Mel was always easy to get ahold of and answered all of my questions. She is also super kind and supportive.
Describe your experience with Spring Fertility.
Over the course of my treatment, I met almost every provider. It was nice to be able to know each doctor personally. However, I could always choose to see Dr. Fisher for all procedures (except the egg retrieval which is more time-sensitive) but felt comfortable with the skills of all the doctors at the clinic.
Describe the costs associated with your care under Thomas Fisher at Spring Fertility.
All of my costs were unfortunately out-of-pocket as Spring does not accept United Healthcare. For the retrieval, it was approximately $18,000. For transfer, approximately $5-$6,000.
Describe Thomas Fisher's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Fisher strongly recommended single embryo transfer and I agreed.
10
Doctor
Thomas Fisher
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
Oakland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40
Treated
2019
Success with this Doc
Yes
Treatment
9 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
10
When I met with Dr. Minjarez she knew everything I’d been through and already had a tailored plan. The major part of feeling confident and secure with Dr. Minjarez is that she was open to hearing my questions, thoroughly explained things, and if I had a specific request she was open to it. Many of the doctors I’d had before treated my journey as an experiment I.E. sure, I have no idea if that will work so let’s try it. That’s never comforting. As a queer female couple, every time we tried to get pregnant was costly financially and emotionally. Dr. Minjarez was the only doctor that understood that balance and knew that we didn’t have time or money to waste. Lastly, Dr. Minjarez treats you based on your cycle - the clinic didn’t make me take medications in order to fill their schedule. So when my body was ready they were able to always accommodate.
Some of the nurses [at Spring Fertility] go between the Oakland and SF office so it was really nice on the day of my transfer to see one of our nurses in SF and get a hug before I went in for the procedure...We did ICSI, genetic testing and frozen transfer with one embryo. Overall with medications we paid between $25-30k...easy location in Oakland, clean and cozy clinic, amazing staff. The SF clinic is similar. Things to know- parking at the Oakland clinic is difficult but not terrible. We only went to SF for the weekends and the day of procedures and found parking easily. If you have any questions or concerns with finances work with your coordinator to manage them. Spring basically has packages and we had no surprises with our costs.
Age
40
Treated
2019
Success with this Doc
Yes
Race
Latino, Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
9 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez treated me differently than the other fertility doctors I had seen. I was exhausted with misinformation and feeling like none of the doctors I met with were fully in control of a plan toward success. However, Dr. Minjarez was direct in her communication and let me know what challenges were ahead and she did it compassionately. Kaiser has sent over 450 pages of my medical records and I assumed it would be too much to read through so I came to the appointment with a timeline. When I met with Dr. Minjarez she knew everything I’d been through and already had a tailored plan. The major part of feeling confident and secure with Dr. Minjarez is that she was open to hearing my questions, thoroughly explained things, and if I had a specific request she was open to it. Many of the doctors I’d had before treated my journey as an experiment I.E. sure, I have no idea if that will work so let’s try it. That’s never comforting. As a queer female couple, every time we tried to get pregnant was costly financially and emotionally. Dr. Minjarez was the only doctor that understood that balance and knew that we didn’t have time or money to waste. Lastly, Dr. Minjarez treats you based on your cycle - the clinic didn’t make me take medications in order to fill their schedule. So when my body was ready they were able to always accommodate.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
If you have any doubts or questions make sure to always ask them before you leave the appointment. She is busy but always has time to explain and answer things.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez and her team were dedicated to my fertility journey. They addressed me and my wife personally, compassionately, and made sure we left with all the information we needed. Even though the office visits were efficient and brief we never felt rushed (helpful when you need to rush to work!). I was thankful that the staff were friendly and always rooted for our success.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
Because I’d already had an extensive journey with medication, Dr. Minjarez was able to tailor my injections and quantities based off my history. Surprisingly, she didn’t prescribe the highest amount of injections that I’d used before. Instead she explained to me that I didn’t need as much as I’d had before (that doctor had really amped up the meds) in order to produce. When I had my transfer she prescribed clomid. Previously I’d had a weird reaction to clomid (Rx from the same doctor that had rx’ed high amounts of injections) and Dr. Minjarez walked me through trying it again at a different dosage and taking them at night. She let me know that I could change the meds if I needed to. She was right and I didn’t have a negative reaction when I took them. After I had the embryo transfer I was able to just have progesterone suppositories instead of injecting. This is uncommon with the other doctors I’d met with and I was so thankful that Dr. Minjarez knew the up to date science and confirmed that my numbers were high enough for suppositories. Most other doctors just automatically prescribe progesterone injections no matter what.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Sonia, care coordinator. Flo, nurse)
Sonia was our coordinator and she is amazing. Super organized and totally invested in our journey to have a baby. As a queer couple, the entire staff embraced us and always addressed me and my wife appropriately. The nurses were all great! We mostly worked with Flo but also had other nurses. They were all knowledgeable and knew my medical chart very well. That type of knowledge and attention never happens at other clinics. Some of the nurses go between the Oakland and SF office so it was really nice on the day of my transfer to see one of our nurses in SF and get a hug before I went in for the procedure.
Describe your experience with Spring Fertility.
Strengths- easy location in Oakland, clean and cozy clinic, amazing staff. The SF clinic is similar. Things to know- parking at the Oakland clinic is difficult but not terrible. We only went to SF for the weekends and the day of procedures and found parking easily. If you have any questions or concerns with finances work with your coordinator to manage them. Spring basically has packages and we had no surprises with our costs.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
We did ICSI, genetic testing and frozen transfer with one embryo. Overall with medications we paid between $25-30k. Our insurance didn’t cover anything.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We preferred single embryo transfer and Dr. Minjarez agreed. We did PGS testing and ICSI to have the best chances of only needing the eSET. This was recommended by Dr. Minjarez and we were happy with the results.
10
Doctor
Debra Minjarez
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
Oakland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39
Treated
2020
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
Because we did the PGT we only transferred one egg [with Dr. Debra Minjarez]. Very happy with that decision...She is friendly and informative. She made me feel empowered which I believe contributed to the success of our transfer...Due to my husband's infertility, we did ICSI and PGT....She took us on with an intensity we needed to feel like IVF would work for us. Her confidence is infectious.
Due to my husband's infertility, we did ICSI and PGT [at Spring Fertility]...They [nurses] are kind, younger but energetic. I appreciate the positivity in the clinic by the nurses and staff. They are helpful but not too much. I am pretty quiet and I appreciated being left alone as well and not forced to make small talk. IVF is intense enough...was able to schedule us appointments, the same week as our consultation. Spring didn't pressure us into choosing them either, they offered us more information and availability. Spring helped us transfer medical records to their clinic so we wouldn't have to start over, which saved us money. The costs for Kaiser and Spring out of pocket were very similar. However I was able to save time being able to have ultrasounds and bloodwork done in Oakland instead of in Fremont. I got pregnant on our first transfer at 39. If you are thinking of leavin
Age
39
Treated
2020
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Debra Minjarez at Spring Fertility?
After having an awkward time at Kaiser's IVF clinic, working with Dr. Minjarez was a pleasure. She is friendly and informative. She made me feel empowered which I believe contributed to the success of our transfer.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Ask questions, no matter how dumb. Don't be afraid to share your experience with her. She took us on with an intensity we needed to feel like IVF would work for us. Her confidence is infectious.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
Due to my husband's infertility, we did ICSI and PGT.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Irina)
They are kind, younger but energetic. I appreciate the positivity in the clinic by the nurses and staff. They are helpful but not too much. I am pretty quiet and I appreciated being left alone as well and not forced to make small talk. IVF is intense enough.
Describe your experience with Spring Fertility.
I am leaving this review mostly for women/couples who are trying to decide between staying at Kaiser because you have Kaiser insurance or going with an outside clinic. I am very happy with our decision to leave Kaiser. After they cancelled all our appointments during the pandemic, their IVF doctor put us back on the waitlist even when they reopened because they had to restart other patients cycles. Understandable but waiting was not an option at my age. Spring was able to schedule us appointments, the same week as our consultation. Spring didn't pressure us into choosing them either, they offered us more information and availability. Spring helped us transfer medical records to their clinic so we wouldn't have to start over, which saved us money. The costs for Kaiser and Spring out of pocket were very similar. However I was able to save time being able to have ultrasounds and bloodwork done in Oakland instead of in Fremont. I got pregnant on our first transfer at 39. If you are thinking of leaving Kaiser, I am happy I did and feel my results are because of the care and intelligence of the staff at Spring. They are up to date on technology and have more than one doctor on staff.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Because we did the PGT we only transferred one egg. Very happy with that decision.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
Oakland
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
0
Age
33 - 34
Treated
2019 - 2020
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
6
0
I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be.
I preferred interacting with Dr. Harris [at Spring Fertility] directly to discuss my treatment plan. Initially, I was assigned to Nanette who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse.
Age
33 - 34
Treated
2019 - 2020
Success with this Doc
No
Race
Black or African-American
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
6
0
How was your experience with Isiah Harris at Spring Fertility?
Dr. Harris was relatable and easy to talk to; in the few visits where my husband joined me, he provided a place that was comfortable for a man going through this process. He was very clear on his thoughts on IUI vs. IVF up front but mentally, I wasn't ready to go straight to IVF w/o trying IUI. He respected my decision and supported me. He is very optimistic and always tells me everything "looks great" which is ironic because I feel like I'd be pregnant already if everything was truly "great". As I experienced set backs, one being a lab error (scheduled for the wrong day for my FET), Dr. Harris accepted accountability but was pretty dismissive of my emotional state and just kept saying he has faith I will eventually be a mom despite acknowledging the IVF fatigue I was experiencing. He also provided a "pregnancy guarantee" which never came into fruition under his care so it felt a bit like an empty promise.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility?
Take advantage of the time you have with him and ask a lot of questions. During each treatment I would ask him the questions I had instead of trying to schedule calls thru the clinic. But if I needed to do calls through the clinic, I'd do that. Do not always depend on the nurse being your "middle man". He's a great doctor but I cannot recommend the clinic in good faith. They don't care about their patients in the way you deserve to be cared for.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility?
Dr. Harris was personable and spoke in terms I understood. However when things started getting difficult (failed transfer) he was seemingly less understanding, said that 1/3 embryo doesn't result in a live birth and was overly optimistic which didn't help the pain I was experiencing. Towards the end of treatment it was clear to me that Spring was processing patients like a factory vs. a personalized experience. This became evident when my protocol was impacted due to a clinical error.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility and their degree of success.
I have "unexplained infertility", before trying I visited him to get the full work up to ensure my reproductive system was working as expected. However, I never had a HSG which I feel like is odd for someone who was doing IUI. I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jill)
I preferred interacting with Dr. Harris directly to discuss my treatment plan. Initially, I was assigned to Nanette who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse. She rarely replied to my emails in a timely fashion and I recently learned she works from home so I've never met her in person. Upon expressing concern to Spring about my nurse, they changed me to Jill who is FANTASTIC. She has really been an angel in the entire process, addressing all of the gaps I expressed with the previous nurse. However, when Jill is out I do not trust the other nurses to fully execute my care. For example, when Jill was out of the office another nurse scheduled my FET on the wrong day, meaning I missed my window of repetitive and the FET was cancelled which was heart breaking. I am really displeased with this outcome and working with the clinic & Dr. Harris specifically on being made "whole" from this devastating experience which means another FET to be covered by Spring.
Describe your experience with Spring Fertility.
Spring clinic is conveniently located in Redwood City, San Francisco and Oakland. Their clinics are state of the art and have a clean aesthetic with coordinating decor which is welcoming. They are very timely with their appointments. However, Spring does not take time to understand underlying fertility issues and the items they miss could be the reason you aren't conceiving. I can't trust them whole heatedly and they do not treat you like person with the several hoops you need to jump through to talk to the doctors.
Describe your experience with your monitoring appointments at Spring Fertility.
Spring is a Fertility Factory, sometimes they get it right and thats sheer luck but mostly they don't.
Describe the costs associated with your care under Isiah Harris at Spring Fertility.
100% covered by Progyny insurance after meeting my insurance deductible
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I wouldn't mind twins but Dr. Harris said he would only transfer one embryo at my age.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Spring Fertility.
My cycle coordinator (Michelle) is dealing with 1000 other clients and at times it feels like a factory operation instead of a fertility experience. She has made typos in emails and sent incorrect information so I second guess every email she sends which is unfortunate but she has gotten a little better, so I am thankful for that. Now I am working primarily with Dr. Harris & Nurse (Jill) for my communications.
6
Doctor
Isiah Harris
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Spring Fertility
Redwood City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Isiah Harris at Spring Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38
Treated
2020
Success with this Doc
Yes
Treatment
2 Egg Freezing
Diagnosis
10
10
Dr. Harris is the nicest, most empathetic doctor I have ever had. Even with a mask on his smile is contagious. He has so much positive energy which helped me get through everything. He was not excessively optimistic. He helped me to set reasonable or even a little bit low expectations so that I could be prepared for various things that could happen. He took time to answer all the questions I threw at him. It is on you to ask questions though if you are interested in non-essential things. I was amazed how well he kept track of my case while also taking care of many other patients.
All of the nurses that took care of me [at Spring Fertility] were amazing and so nice. I emailed Aubrey so many questions everyday and she was so patient and compassionate and helpful. The nurses in the Redwood City clinic and surgical nurses in SF were great. I couldn't ask for a better team. Both of my cycles were during the COVID lockdown and I still felt like everyone was so warm and professional. No one asked me to write a review, I just had such a good experience with Dr. Harris and the clinic overall that I wanted to say thank you to these awesome heroes!
Age
38
Treated
2020
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
10
10
How was your experience with Isiah Harris at Spring Fertility?
Dr. Harris is super nice. He is also very experienced and sharp. He has a compassionate nature and a good sense of humor. He also helped someone else I know and she said he was amazing with her as well through a long IVF journey.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility?
I think choosing a doctor is personal so you might want to do a consultation with a couple of doctors and then choose which one you felt best with. If you work with Dr. Harris or any doctor I'd say make sure to do some research on IVF so that you can know what questions to ask. Write down your questions and don't hesitate to ask them to your doctor and nurses.
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility?
Dr. Harris is the nicest, most empathetic doctor I have ever had. Even with a mask on his smile is contagious. He has so much positive energy which helped me get through everything. He was not excessively optimistic. He helped me to set reasonable or even a little bit low expectations so that I could be prepared for various things that could happen. He took time to answer all the questions I threw at him. It is on you to ask questions though if you are interested in non-essential things. I was amazed how well he kept track of my case while also taking care of many other patients.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility and their degree of success.
First cycle we did a follicular protocol with Aygestin and ten days of Gonal and Menopur with great results. Second cycle we did a midluteal protocol where you start 5 days after ovulation and twelve days of Gonal and Menopur with even better results. The doctor said he wished he could take credit but there is some randomness in how many follicles your body has each month so unclear how much the protocol helped but I was very happy he could make adjustments based on my first cycle to create a better second cycle and that he was humble about it and how well it worked.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Aubrey Baker)
All of the nurses that took care of me were amazing and so nice. I emailed Aubrey so many questions everyday and she was so patient and compassionate and helpful. The nurses in the Redwood City clinic and surgical nurses in SF were great. I couldn't ask for a better team. Both of my cycles were during the COVID lockdown and I still felt like everyone was so warm and professional. No one asked me to write a review, I just had such a good experience with Dr. Harris and the clinic overall that I wanted to say thank you to these awesome heroes!
Describe your experience with Spring Fertility.
Spring does a lot of little things that are very nice like letting you email your nurse. They also have a great website with videos about everything including how to do all the shots. They spoiled me with things like they gave me a small box of chocolate when I finished my retrievals. Their clinics are nice and clean and nicely decorated. For me I am near Redwood City so it was not ideal I had to go to SF for weekend appointments and retrieval but it was worth it to me. Since I did have appointments on weekends and on two holidays I ended up seeing some different doctors (Dr. Tran, Dr. Fisher and NP Audrey Krall) but I felt like they very cohesively communicated my case and my instructions with Dr. Harris and my nurse Aubrey Baker. I got a lot of phone calls before and after the retrieval to make sure my questions were answered. They all make up a great team. I think with any clinic you do have to realize that you need to be informed and not expect the nurses or doctors will totally hold your hand on everything. You need to educate yourself about your body, IVF, risks, statistics and options and ask them lots of questions. Keep low/reasonable expectations for everything to minimize bad surprises or disappointment. It is very hard to predict your outcome and the doctors are trying their best but you need to advocate for yourself and raise any concerns. I advise creating a document or notebook for yourself with your plan, your options, your risks, your questions just like you might do for a work project. I recommend therapy or a support group as needed. Part of your plan should be how you will handle all the uncertainty in this process through things like music, art, meditation, friends, movies, time off, baking, etc. It is very hard on your body and your mind.
10
Doctor
Isiah Harris
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
Redwood City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
42
Treated
2020
Success with this Doc
No
Treatment
2 IVF
Diagnosis
5
5
He [Dr. Isiah Harris] is friendly, but very busy...I felt is a default protocol to everyone. Even sent medication by nurse per email without any explanation why should I take the pills. During the ultrasound never said anything I need ask all the time about the sizes and is the medicine was working well...He just does single embryo transfer
She [nurse at Spring Fertility] is friendly but not easy to reach out...They asked to take some pills before the IVF and never explain why and for what propose...The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.
Age
42
Treated
2020
Success with this Doc
No
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
5
5
How was your experience with Isiah Harris at Spring Fertility?
He is friendly but don't explain why the protocol, and I felt is a default protocol to everyone. Even sent medication by nurse per email without any explanation why should I take the pills. During the ultrasound never said anything I need ask all the time about the sizes and is the medicine was working well.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility?
He is friendly, but very busy
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility?
He is very friendly, but not easy to reach out by phone or email
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
She is friendly but not easy to reach out
Describe your experience with Spring Fertility.
The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
He just does single embryo transfer
What specific things went wrong at Spring Fertility?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility.
They asked to take some pills before the IVF and never explain why and for what propose.
5
Doctor
Isiah Harris
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Spring Fertility
Redwood City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 42
Treated
2018 - 2020
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Unexplained
10
10
What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward...If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
[Spring Fertility's] strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense...If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
Age
40 - 42
Treated
2018 - 2020
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
10
10
How was your experience with Nam Tran at Spring Fertility?
We couldn't be happier as patients of Dr Tran. We saw him at Spring in 2018 when the clinic was still growing and again at the end of 2019 when the clinic had grown exponentially but we experienced the same level of care from Dr Tran. What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If you want a fertility doctor who is going to hold your hand, provide some fluffiness to your consults and consultations with a pair of rosy glasses on, this is not the doctor for you. If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
We've been a patient of Dr Tran's for 2 separate treatment cycles and have always felt like our consults and treatment conversations were personalized. He was always available for questions and concerns outside of appointment times.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Walking into the clinic, I thought for sure we would be doing IVF but after our consultation, ultrasound and fertility vitals, Dr Tran recommended that we start with IUI first since the more %s of increase in chances of being pregnant with IVF vs IUI wasn't worth the exponential extra cost of IVF. For our first treatment cycle, we did two rounds of IUIs. The first round resulted in a miscarriage at 5.5 weeks and the second round results in my now healthy toddler. For our second treatment cycle which was 10 months after giving birth, we did two rounds of IUI. The first round didn't take and the second round resulted in twins which I am currently in the third trimester of.
Describe your experience with your nurse at Spring Fertility.
I worked with multiple nurses at Spring Fertility and all were very responsive and helpful. I hardly ever had to stress about communication or to knowing answers to questions I had during my treatment. I only had 1 confusing situation/encounters which was caused by miscommunication with one of the medical assistants but cleared up with Dr Tran. If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
Describe your experience with Spring Fertility.
Clinic strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense. Weakness: communication with the financial coordinator.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
The initial consult was out of pocket which was reasonable. My first two IUI cycles were covered by work and we paid out of pocket for the 2nd two IUI cycles which we found was reasonable as well.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
6
Age
33 - 34
Treated
2019 - 2020
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
6
I never had a HSG which I feel like is odd for someone who was doing IUI. I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be but I am maneuvering through the process in hopes of his optimism turning into a baby...said he would only transfer one embryo at my age.
Initially, I was assigned to Nanette [nurse at Spring] who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse. She rarely replied to my emails in a timely fashion and I recently learned she works from home so I've never met her in person...My cycle coordinator (Michelle) is dealing with 1000 other clients and at times it feels like a factory operation instead of a fertility experience. She has made typos in emails and sent incorrect information so I second guess every email she sends which is unfortunate but she has gotten a little better, so I am thankful for that. Now I am working primarily with Dr. Harris & Nurse (Jill) for my communications.
Age
33 - 34
Treated
2019 - 2020
Success with this Doc
?
Race
Black or African-American
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
8
6
How was your experience with Isiah Harris at Spring Fertility?
Dr. Harris was relatable and easy to talk to; in the few visits where my husband joined me, he provided a place that was comfortable for a man going through this process. He was very clear on his thoughts on IUI vs. IVF up front but mentally, I wasn't ready to go straight to IVF w/o trying IUI. He respected my decision and supported me. He is very optimistic and always tells me everything "looks great" which is ironic because I feel like I'd be pregnant already if everything was truly "great". As I experienced set backs, one being a lab error (scheduled for the wrong day for my FET), Dr. Harris accepted accountability but was pretty dismissive of my emotional state and just kept saying he has faith I will eventually be a mom despite acknowledging the IVF fatigue I was experiencing.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility?
Take advantage of the time you have with him and ask a lot of questions. During each treatment I would ask him the questions I had instead of trying to schedule calls thru the clinic. But if I needed to do calls through the clinic, I'd do that. Do not always depend on the nurse being your "middle man".
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility?
Dr. Harris was personable and spoke in terms I understood. However when things started getting difficult (failed transfer) he was seemingly less understanding, said that 1/3 embryo doesn't result in a live birth and was overly optimistic which didn't help the pain I was experiencing.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility and their degree of success.
I have "unexplained infertility", before trying I visited him to get the full work up to ensure my reproductive system was working as expected. However, I never had a HSG which I feel like is odd for someone who was doing IUI. I came to Dr. Harris for my first IUI, which I did during a Letrozole cycle. He was supportive but said I'd have better success with IVF. After the second failed IUI (chemical pregnancy), I begun IVF, so in a way I feel like he was right all along but it took me awhile to get there emotionally/mentally. IVF hasn't been as much of a "sure bet" as he explained it would be but I am maneuvering through the process in hopes of his optimism turning into a baby.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jill)
I preferred interacting with Dr. Harris directly to discuss my treatment plan. Initially, I was assigned to Nanette who was difficult to reach via e-mail and sometimes I didn't understand her recommendations. Additionally, I had one chemical pregnancy and she didn't provide the level of compassion I expected from a nurse. She rarely replied to my emails in a timely fashion and I recently learned she works from home so I've never met her in person. Upon expressing concern to Spring about my nurse, they changed me to Jill who is FANTASTIC. She has really been an angel in the entire process, addressing all of the gaps I expressed with the previous nurse. However, when Jill is out I do not trust the other nurses to fully execute my care. For example, when Jill was out of the office another nurse scheduled my FET on the wrong day, meaning I missed my window of repetitive and the FET was cancelled which was heart breaking. I am really displeased with this outcome and working with the clinic & Dr. Harris specifically on being made "whole" from this devastating experience which means another FET to be covered by Spring.
Describe your experience with Spring Fertility.
Spring clinic is conveniently located in Redwood City, San Francisco and Oakland. Their clinics are state of the art and have a clean aesthetic with coordinating decor which is welcoming. They are very timely with their appointments.
Describe the costs associated with your care under Isiah Harris at Spring Fertility.
100% covered by Progyny insurance after meeting my insurance deductible
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I wouldn't mind twins but Dr. Harris said he would only transfer one embryo at my age.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Spring Fertility.
My cycle coordinator (Michelle) is dealing with 1000 other clients and at times it feels like a factory operation instead of a fertility experience. She has made typos in emails and sent incorrect information so I second guess every email she sends which is unfortunate but she has gotten a little better, so I am thankful for that. Now I am working primarily with Dr. Harris & Nurse (Jill) for my communications.
8
Doctor
Isiah Harris
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2019 - 2020
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected...strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
We used ICSI and they grew the embryos to day 6 [at Spring Fertility]. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing...I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
Age
34 - 35
Treated
2019 - 2020
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Nam Tran at Spring Fertility?
When we first met with Dr. Tran for a consultation, he was very efficient but thorough. He explained our options in a straightforward manner. We received a lot of information that first visit, but we had a fairly clear sense of our path forward, though the question of timing was still a little hard to grasp. We were able to proceed with treatment relatively quickly, and I always felt like I was in good hands with Dr. Tran. I appreciated that I saw him on most visits and that he handled my procedures himself. We had one minor confusion when he told us he thought we could do a transfer before the end of the year, when really January was the actual outcome because of holiday closures, but while that felt frustrating at the time, I'm glad we did the transfer at a time when we could have full access to Dr. Tran and the clinic. On the day of the retrieval, he did a great job putting me at ease, joking about the music playing in the procedure room. We got some bad news after my retrieval - only 2 embryos made it to day 6 out of the original 18 - and Dr. Tran explained that it might be due to the quality of my eggs over the phone. I think that information would have been a little easier to take in person, but I appreciate that he was able to take the time to talk to us about it. While things sometimes felt like they moved quickly with Dr. Tran, I know he's a very experienced doctor with a great track record, so I feel grateful we were able to work with him.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't be afraid to ask questions if you have any. Dr. Tran will make time to answer them if he knows you have them.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
While Spring was handling a lot of patients, I appreciated the attention from Dr. Tran. He kept appointments short and to-the-point without making me feel like he didn't have time for me -- I appreciated his efficiency as well as his personal approach.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
My partner was diagnosed with male factor infertility before coming to Dr. Tran. We were told IVF with ICSI was our best option by the reproductive endocrinologist we had gotten testing with at Kaiser. Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected. I did the trigger injections 36 hours before the procedure, and came in for the retrieval, which resulted in 19 eggs, 18 of which made it to the embryo state. We used ICSI and they grew the embryos to day 6. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing. When the clinic reopened after the holidays, I went on birth control for about two weeks before starting medication (Letrozole then Medrol) to prepare for the transfer. I was not put on progesterone after bloodwork showed I had appropriate levels. I was given Valium to take the day of the transfer, and no further medication after that. I got a positive HCG result about two and half weeks after the transfer and am currently 14 weeks pregnant.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette Perez)
I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
Describe your experience with Spring Fertility.
Spring is a very nice facility, I appreciate that it's not overwhelmingly clinical in atmosphere. It helped me feel like a person -- the touches like having snacks/drinks in the waiting room, and the running-water feature across from where you get your blood drawn. They're very friendly and accommodating. We struggled a little with our care coordinator at the beginning, and I was a little surprised by how much I had to advocate for myself when I expected a bit more hand-holding -- everything worked out, but I was initially a little frustrated by the confusion, which was mostly around timing. I was generally under the impression that they're growing a lot, quickly, which wonderful, but that some of the early missteps were just a result of that growth. Once I was handed over to the clinical team, everything was very smooth. While it's certainly not a deciding factor, the occasional difficulty of parking is something to be aware of -- at a stressful time, finding out the lot next door is closed or having to circle for spots is just something to account for in understanding the time it'll take to get to the appointments.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
We had some early confusion about timing for starting our first cycle -- we had a weekend trip planned out of town involving air travel, and because it fell around the time of possible ovulation, we weren't sure if we could start that cycle or not. It just took a bit of back and forth with our care coordinator. I also missed an injection class because I was sent the wrong date. In the scheme of things, these ended up being minor and manageable, they were just painful at the start of my treatment.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Nam Tran at Spring Fertility.

9
10
Age
38
Treated
2018
Success with this Doc
Yes
Treatment
10 IUI, 2 IVF
Diagnosis
Poor Egg Quality
9
10
Don't expect someone who is touchy-feely. Ask good questions...[Dr. Nam Tran is] happy to explain things...felt strongly that we should transfer 3 based on my age and egg quality...retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins...is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
I definitely felt like we got what we paid for...Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
Age
38
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
10 IUI, 2 IVF
Diagnosis
Poor Egg Quality
9
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was always honest about our odds of conceiving. He was hopeful that it could work, but didn't offer false hope which I appreciated. He was good at explaining what he was doing and why. He seemed to have a good balance between using evidence-based methods and a willingness to try something else when that didn't work. He is fairly technical and clinical, but I think that's what you want: someone precise and exacting. In the end, we trusted him and when he was optimistic that a second round could yield better results than our first, we agreed. And he was right! Our second round was successful.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't expect someone who is touchy-feely. Ask good questions, he's happy to explain things. Trust that his number one goal is to help you conceive and he'll do what he can to make that happen.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Round one: started with lupron then was on 150 menopur, 225 gonal f for 4 days, then 150 of each for 4 days, then 75 menopur/150 gonal f for 1 day. Produced 14 follicles, 9 embryos, all poor quality by day 3. Transferred the best 3 on day 3, resulted in a chemical pregnancy with nothing left to freeze. Round 2: started on Aygestin then was on 150 each menopur and gonal f for 8 days, then 75 menopur/150 gonal f for 3 days, then 75 of each for last day. Also took HGH throughout. Began cetrotide last 4 days. This time he also cultured our embryos differently. This time retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins.
Describe your experience with the nursing staff.
The staff were always courteous and efficient. We had an incident where meds weren't ordered in time which would have resulted in a delayed cycle (we ended up delaying for other reasons). Staff called us quickly afterward to find out what happened and ensured us it wouldn't happen again.
Describe your experience with Spring Fertility.
Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran felt strongly that we should transfer 3 based on my age and egg quality.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Spring Fertility.
We lived outside the same-day medication delivery area which I communicated multiple times. It still resulted in medications being ordered late and missing the delivery window which would have pushed back our cycle start date (we ended up taking that cycle off). They did follow up with their quality improvement folks to discuss what happened, which I appreciated.
9
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 36
Treated
2019 - 2020
Success with this Doc
?
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
Dr. Klatsky is warm and meets each patient where they are. E.g., early on I wanted to leave most things up to him, but as we progressed I got more involved in the data. He is warm and compassionate, and has a quirky sense of humor...he will be candid and forthright...Mid-luteal cycle start for my second cycle as I responded poorly at the first retrieval...is kind, patient, and thorough...He followed up with me when the number of eggs retrieved at my first retrieval was not what we were expecting, with a commitment to figure out what was going on.
Spring is a nice clinic. I appreciate that it felt almost spa-like. For people with grueling work schedules, they are able to see you early morning (e.g., 7 am), and it runs like clockwork at that time. The receptionists are nice and remember your name/face. The early morning flexibility with appointments and the concierge-like service was the most important factor for me in choosing Spring vs. UCSF...Catherine is my patient coordinator, and she is absolutely wonderful in every way. I used to send long lists of questions at the beginning, and she never handled them with anything other than good cheer, a high degree of competence, and utter professionalism. I’m sure her case load must be high, but she is amazing at her job. I feel lucky to be working with her, given how on top of everything she is all the time.
Age
35 - 36
Treated
2019 - 2020
Success with this Doc
?
Race
South Asian
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Peter Klatsky at Spring Fertility?
Dr. Klatsky is warm and meets each patient where they are. E.g., early on I wanted to leave most things up to him, but as we progressed I got more involved in the data. He is warm and compassionate, and has a quirky sense of humor.
What's one piece of advice would you give a prospective patient of Peter Klatsky at Spring Fertility?
Come armed with knowledge, or as you are - he will be candid and forthright.
During treatment, were you treated like a number or a human with Peter Klatsky at Spring Fertility?
Dr. Klatsky is kind, patient, and thorough. He meets everyone where they are - e.g., if you just want the data/facts he’ll do that. But he also cares. He followed up with me when the number of eggs retrieved at my first retrieval was not what we were expecting, with a commitment to figure out what was going on.
Describe the protocols Peter Klatsky used in your cycles at Spring Fertility and their degree of success.
Mid-luteal cycle start for my second cycle as I responded poorly at the first retrieval.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Catherine Lange )
Catherine is my patient coordinator, and she is absolutely wonderful in every way. I used to send long lists of questions at the beginning, and she never handled them with anything other than good cheer, a high degree of competence, and utter professionalism. I’m sure her case load must be high, but she is amazing at her job. I feel lucky to be working with her, given how on top of everything she is all the time.
Describe your experience with Spring Fertility.
Spring is a nice clinic. I appreciate that it felt almost spa-like. For people with grueling work schedules, they are able to see you early morning (e.g., 7 am), and it runs like clockwork at that time. The receptionists are nice and remember your name/face. The early morning flexibility with appointments and the concierge-like service was the most important factor for me in choosing Spring vs. UCSF
Describe the costs associated with your care under Peter Klatsky at Spring Fertility.
It’s all covered by my company’s insurance.
Describe Peter Klatsky's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
N/A; haven’t transferred yet
10
Doctor
Peter Klatsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2019
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS, Unexplained, Other
10
10
I had failed multiple IUI cycles elsewhere already. Based on my ethnicity and a combination of PCOS and unexplained infertility, and with some other considerations (like limited sperm vials to work with) I was recommended [by Dr. Nam Tran] an antagonist protocol for a freeze-all cycle and FET. We opted for PGS just because we could. We ended up having to adjust medications downwards because I was responding too well. Got more of everything than estimated - eggs, fertilized #, day 3, day 5/6. FET was a letrozole-assisted cycle and succeeded on the first try...He had a VERY, very, very, very strong preference for eSET due to my age and PGS-tested AA grade embryos.
I had nothing but excellent experiences with all the nursing staff [at Spring Fertility]. Every question I had was answered, even at 9pm at night, and all communications were timely...18k for stimulation/retrieval including icsi and pgs. around 4k for medications. 4500-5000 for FET. then $950 for saline sono and $450 for the last appointment to confirm pregnancy before graduating to my regular OB...I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.
Age
30
Treated
2019
Success with this Doc
Yes
Race
Other
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
PCOS, Unexplained, Other
10
10
How was your experience with Nam Tran at Spring Fertility?
I absolutely loved Dr. Tran. He was super straightforward, answered all my questions and beyond, and performed all procedures skillfully. He was also very respectful of me and my partner at every opportunity. It is a pretty rare situation that I leave a serious conversation with a doctor feeling pretty good about everything - even if the answer isn't necessarily what i wanted - but somehow he managed to make that happen.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
I spend a lot of my time dealing with healthcare advocacy for others, so Dr. Tran's bluntness was a big positive. But if that's not working for you, I would highly recommend Dr. Harris, who I think was my favorite for bedside manner out of all the doctors at Spring that I saw in brief.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The attention to detail and the way everyone communicated with me felt very personalized. Everything from consideration of names and pronouns, to timely updates.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I had failed multiple IUI cycles elsewhere already. Based on my ethnicity and a combination of PCOS and unexplained infertility, and with some other considerations (like limited sperm vials to work with) I was recommended an antagonist protocol for a freeze-all cycle and FET. We opted for PGS just because we could. We ended up having to adjust medications downwards because I was responding too well. Got more of everything than estimated - eggs, fertilized #, day 3, day 5/6. FET was a letrozole-assisted cycle and succeeded on the first try.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette Perez)
I had nothing but excellent experiences with all the nursing staff. Every question I had was answered, even at 9pm at night, and all communications were timely.
Describe your experience with Spring Fertility.
I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
18k for stimulation/retrieval including icsi and pgs. around 4k for medications. 4500-5000 for FET. then $950 for saline sono and $450 for the last appointment to confirm pregnancy before graduating to my regular OB.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
He had a VERY, very, very, very strong preference for eSET due to my age and PGS-tested AA grade embryos.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
42
Treated
2019
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
[Dr. Nam Tran is] not going to waste your time with un-substantiated rabbit holes...The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary...made a last-second decision to do ICSI with one of our retrievals. He clarified why and I'm fine with the rationale, but would have liked to know in advance.
[Spring Fertility has a] Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar...My experiences with the entire team were incredibly positive with the exception of Yvette. While she was very competent, her demeanor was lacking in compassion. Her delivery of our - positive!!! - pregnancy blood test results sounded like she was telling me my puppy died. TWICE...The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary.
Age
42
Treated
2019
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Nam Tran at Spring Fertility?
The proof is in the pudding. I'm a 42-year old woman, using my own eggs and husband's sperm, and am currently 20-weeks pregnant after a single embryo transfer! Dr. Tran is matter-of-fact and VERY data-based meaning he doesn't waste time with frivolous treatment without proven efficacy. After two failed transfers in LA, my doctor there had me going down rabbit holes. Not so with Dr. Tran! He reads all of the studies so you don't have to. At the same time Dr. Tran really, really cares about your outcomes. I have video of Dr. Tran in our first ultrasound, grinning from ear-to-ear. As we're all first laying eyes on our baby to be, Dr. Tran is ecstatically exclaiming "you've got a one good one!"
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't be afraid to ask questions and be open to data-based answers. Like I said, he's not going to waste your time with un-substantiated rabbit holes.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
1. Dr. Tran REALLY cares--I have a photo of him grinning from ear to ear as he is conducting my first ultrasound post-transfer, confirming our pregnancy! 2. The entire team converses with you in calming, collegial, layman's terms. 3. Every time I walked into the clinic, I was greeted with my name (without looking at the chart). 4. The demeanor of doctors, nurses, and staff, along with the physical setup of the office, are all very peaceful (i.e., designed with the human being in mind).
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
My experiences with the entire team were incredibly positive with the exception of Yvette. While she was very competent, her demeanor was lacking in compassion. Her delivery of our - positive!!! - pregnancy blood test results sounded like she was telling me my puppy died. TWICE.
Describe your experience with Spring Fertility.
Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We chose eSET because of my risk factors: age and two previous ectopic pregnancies. That was absolutely the right thought process and decision!
What specific things went wrong at Spring Fertility?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility.
Dr. Tran made a last-second decision to do ICSI with one of our retrievals. He clarified why and I'm fine with the rationale, but would have liked to know in advance.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
33
Treated
2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Other
5
5
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. ... I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary.
pring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too! ... Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
Age
33
Treated
2019
Success with this Doc
No
Race
Ashkenazi Jewish, Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
5th of 5 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Other
5
5
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. Infertility is an emotional journey, and we look to our doctors for support. Many times during my care I felt like he didn't have enough capacity for me, and he was taking on too many patients. In the worst of times, I felt abandoned by him as my doctor. He is present at appointments, but his time is rushed. Appointments have become difficult to schedule due to his split time between Redwood City and SF offices, and I have even had major procedures rescheduled last minute to accommodate his busy schedule.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Get to know your nurse, because Dr. Tran will not be available to you beyond your appointments. Be direct in your questions. Don't let yourself get rushed, or brushed off - speak up for yourself. You may need to ask questions multiple times to get the answer you need. Find a good therapist to help with the emotional stuff - you will need it.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is smart, but we've been disappointed in his bedside care. As long as appointments and/or procedures go as planned, he is a fine, friendly doc. But when things get complicated (as they often do with IVF), he seems to lack patience, and is reluctant to verbalize his reasoning for making treatment decisions. We had a heart wrenching complication during our cycle, and Dr. Tran never went out of his way to check in on us. The only time we ever heard from him was during scheduled appointments, which were always rushed. If that's not being treated like a number, I don't know what is.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary. He isn't super proactive - which may be partially due to his lack of time. If you're looking for a doc that will be extremely thorough, and give you all the bells and whistles, he many not be the doc for you.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
We never met our nurse and care coordinator in person, so it always felt detached, but overall kept decent rapport. Unfortunately we had several missteps with medications, treatment calendar information, etc. which caused some lost trust. Since the doctors are inaccessible beyond appointment hours, questions around treatment, etc. had to go through the nurse, which can get frustrating. Nursing staff at the clinic seems inexperienced overall, but there are some great gems if you can find them/get their time.
Describe your experience with Spring Fertility.
Spring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too!
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We had some insurance coverage, but about $46-50k for retrieval, $6k for transfer, $800 for meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I wasn't given an option - single embryo transfers only
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
5
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
41
Treated
2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Recurrent Pregnancy Loss
9
8
Be prepared with a list of questions to get the most out of your visits with Dr. Tran. We had most of our monitoring visits with him personally, but they're routine in nature and quick,...the whole reason we did IVF was the genetic test at D5/6 so we can minimize the risk miscarriage. The mid-luteal protocol didn't allow for a Day 3 transfer...He is strong with the numbers and the science behind this, which was important to my spouse particularly, but also showed great understanding and willingness to listen and consider not only new information but our desires about the ivf cycle we were undergoing as well as next steps. His team of nurses was phenomenal - accessible, understanding and compassionate.
team of nurses [at Spring Fertility] was phenomenal - accessible, understanding and compassionate...Dealing with the billing department at Spring was the most stressful and painful experience, an unwelcome one too given how taxing the IVF process already is. Inquires required multiple follow-ups before Spring would respond (sometimes 2-3 weeks later)...This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.
Age
41
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Recurrent Pregnancy Loss
9
8
How was your experience with Nam Tran at Spring Fertility?
What I mostly appreciated about Dr. Tran was his willingness to listen and adjust the treatment as new information came in and we wanted a change in direction. I think there's a lot of ego in this field and his flexibility was refreshing. He is very keep on the mid-luteal protocol. At the beginning he was reluctant to share what approach he'd take, stating that he doesn't care what the protocol is called, but whether it is appropriate for us, but ultimately took the approach he seems to be known for. We experienced a setback with unusually high drop in embryos in the lab (b/n D3 and D5/6). He was upfront about how unexpected that result was and presented a solution, without throwing the stats based on my age in my face, which I appreciated. Ultimately, we didn't get to an embryo transfer with him. He very candidly shared his opinion that our embryos had a better chance in my uterus, which is what we came to realize, and showed that he had our interest at heart. This is not where the clinic makes money, so he won my full trust with this recommendation.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be prepared with a list of questions to get the most out of your visits with Dr. Tran. We had most of our monitoring visits with him personally, but they're routine in nature and quick, so I found myself following up with the nurses with follow-up questions I didn't get to or didn't think of during the visits.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran showed interest in and concern about our individual journey to parenthood. He is strong with the numbers and the science behind this, which was important to my spouse particularly, but also showed great understanding and willingness to listen and consider not only new information but our desires about the ivf cycle we were undergoing as well as next steps. His team of nurses was phenomenal - accessible, understanding and compassionate.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
We had to IVF cycles with mid-luteal protocol, with moderate to low doses. I had 8-9 follicles at baseline, and given that there wasn't much potential beyond that, it was important for me to not get overly medicated (some other fertility doctors we consulted with in our research mentioned "aggressive" protocol, which was a big turnoff). Dr. Tran took a moderate approach and adjusted down given my good response in the first cycle. The meds were 225 IU Gonal-F and 150 IU Menopur. Great response initially - of 8 follicles we retrieved 8 mature eggs, 7 fertilized with ICSI. Second time less so - of 9 follicles, we retrieved 4 and only 2 mature eggs which were fertilized. "0" embryos at Day 5/6, however, and the whole reason we did IVF was the genetic test at D5/6 so we can minimize the risk miscarriage. The mid-luteal protocol didn't allow for a Day 3 transfer. Seems like our embryos can't make it beyond that in lab environment.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
My IVF nurse was phenomenal - responsive, knowledgeable, caring - just on top of her game in every sense. Yvette was super helpful and patient with all my questions, and they were many as I kept reading and educating myself. Same goes for my coordinator Nichakorn.
Describe your experience with Spring Fertility.
I definitely felt that I was getting personal care. This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We went through insurance as we had some coverage (with a lifetime max). Still unsure of the total out-of-pocket costs for either cycle due to the messy billing. Dealing with the billing department at Spring was the most stressful and painful experience, an unwelcome one too given how taxing the IVF process already is. Inquires required multiple follow-ups before Spring would respond (sometimes 2-3 weeks later). They simple didn't address/ignored some direct questions. Last but not least, they said they'd do the billing in a certain way for our second cycle, but didn't do so despite the agreement we had reached on that. Super frustrating experience, and I am still entangled in this two months after treatment.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
eSET was the considered approach but we didn't have a single embryo for transfer.
9
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
10
10
We did an IUI cycle with letrozole and trigger shot [with Dr. Peter Klatsky]. I asked for letrozole over clomid because I had researched that it had fewer side effects...We’ve decided to start with 3 cycles of IUI and if need be go to IVF next. He was very warm and optimistic at all my ultrasounds and I didn’t feel rushed...he’s to the point but not dry. He’s optimistic but also realistic. We went in with unexplained infertility, he explained in detail both the IUI and IVF procedures.
My care coordinator Kelsey [at Spring Fertility] is fantastic! She’s always prompt in responding to my emails and helped me check off everything I needed to get done prior to starting out IUI cycle. I really like working with her. While she was gone on vacation, I still felt very taken care of by the other staff at Spring...Each IUI is about $1600. Letrozole and trigger shot about $100ish...Clean and modern facility. You get access to the Spring portal online that has everything you need for your cycle which is great. I’d get texts a few hours before I had to take my pills as a reminder and to check to make sure I had the correct dosage. The staff are all very friendly.
Age
30
Treated
2019
Success with this Doc
?
Race
European, Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
10
10
How was your experience with Peter Klatsky at Spring Fertility?
Dr. Klatsky is optimistic but also realistic. He’ll explain everything in detail if you ask him to. I came prepared with a list of questions at the consultation and he answered all of them with patience. My ultrasound appointments were smooth, I appreciated his positivity.
What's one piece of advice would you give a prospective patient of Peter Klatsky at Spring Fertility?
Come prepared with questions! You’re your own advocate.
During treatment, were you treated like a number or a human with Peter Klatsky at Spring Fertility?
I really like Dr. Klatsky, he’s to the point but not dry. He’s optimistic but also realistic. We went in with unexplained infertility, he explained in detail both the IUI and IVF procedures. We’ve decided to start with 3 cycles of IUI and if need be go to IVF next. He was very warm and optimistic at all my ultrasounds and I didn’t feel rushed. If you have questions, don’t hesitate to ask, in fact I recommend to always come with questions and he’ll answer them for you.
Describe the protocols Peter Klatsky used in your cycles at Spring Fertility and their degree of success.
We did an IUI cycle with letrozole and trigger shot. I asked for letrozole over clomid because I had researched that it had fewer side effects.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Kelsey)
My care coordinator Kelsey is fantastic! She’s always prompt in responding to my emails and helped me check off everything I needed to get done prior to starting out IUI cycle. I really like working with her. While she was gone on vacation, I still felt very taken care of by the other staff at Spring.
Describe your experience with Spring Fertility.
Clean and modern facility. You get access to the Spring portal online that has everything you need for your cycle which is great. I’d get texts a few hours before I had to take my pills as a reminder and to check to make sure I had the correct dosage. The staff are all very friendly.
Describe the costs associated with your care under Peter Klatsky at Spring Fertility.
Each IUI is about $1600. Letrozole and trigger shot about $100ish.
10
Doctor
Peter Klatsky
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Recurrent Pregnancy Loss, Other
10
10
Dr. Minjarez has a strong preference on eSET, due to all of the risks for mom and babies if there are multiples...reviewed my specific health history with me, and then went over the potential problems, how to resolve those, and how to move forward. It was very personalized to my specific fertility challenges...clearly cares about her patients. She takes the time to hear about your fertility journey in your own words, but has also clearly taken the time to review the information you provide in your intake forms. I think she takes all steps necessary to achieve pregnancy.
I have visited the Oakland and San Francisco clinics [of Spring Fertility]. They are both great. Easy to get to & park near. Inviting, clean environment that always smells good. Friendly staff. Rarely a wait time beyond your scheduled appointment...I had a saline sonogram to look for scarring in the uterus. Then had a hysteroscopy to remove the scarring...The communication preference seems to be email, which is fine but if there is a back and forth going, sometimes a phone call makes more sense.
Age
33
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Recurrent Pregnancy Loss, Other
10
10
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez clearly cares about her patients. She takes the time to hear about your fertility journey in your own words, but has also clearly taken the time to review the information you provide in your intake forms. I think she takes all steps necessary to achieve pregnancy.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Ask questions. And ask what she would ask if she were in your shoes. Know that the fertility journey is not linear.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez reviewed my specific health history with me, and then went over the potential problems, how to resolve those, and how to move forward. It was very personalized to my specific fertility challenges.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
I had a saline sonogram to look for scarring in the uterus. Then had a hysteroscopy to remove the scarring. And now am on estrogen, and then will the provera toward the end of the estrogen.
Describe your experience with the nursing staff.
The communication preference seems to be email, which is fine but if there is a back and forth going, sometimes a phone call makes more sense. They are prompt with responses, but I did have to sometimes dig for information or ask questions about things that I thought should have been readily available information, like prescriptions needed following a surgery and what purpose the medication served.
Describe your experience with Spring Fertility.
I have visited the Oakland and San Francisco clinics. They are both great. Easy to get to & park near. Inviting, clean environment that always smells good. Friendly staff. Rarely a wait time beyond your scheduled appointment.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
Saline sonogram was around $700. Hysteroscopy with anesthesia was around $3500. Initial office consult was around $350.
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Minjarez has a strong preference on eSET, due to all of the risks for mom and babies if there are multiples.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
I had a hysteroscopy and the Dr who did the surgery, and Dr Minjarez gave me specific information about the drugs I was to take and the timing of the drugs. Then when the nurse called for follow up she had the information down differently. But she did call back with the correct information.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
37
Treated
2019
Success with this Doc
?
Treatment
IVF
Diagnosis
Male Factor
10
9
Appointments [with Dr. Minjarez] can be brief, but her team is always very responsive via email if things come up afterward...caring and kind. Even during short visits, I feel like Dr. Minjarez is very present and attentive to me and my partner...took time to thoroughly explain different parts of the process and answer any of our questions. We've had some delays getting started, and she's been helpful and responsive. She does a good job of balancing clear, direct communication with kindness and the feeling like she's rooting for us.
she [nurse at Spring Fertility] taught an injectable medications class that was very helpful. Our patient navigator and the team have been very helpful, promptly answering all of our questions and providing clear, detailed instructions...saline sonogram: $950...ovarian stimulation and monitoring, retrieval of oocytes, embryology lab services (including ICSI, PGS/PGD): $18,375...This facility transfers only one embryo at a time...when vetting labs we asked for Spring's stats, measuring against Fertility IQ's standards for lab quality, and they passed with flying colors.
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
10
9
How was your experience with Debra Minjarez at Spring Fertility?
Dr. Minjarez took time to thoroughly explain different parts of the process and answer any of our questions. We've had some delays getting started, and she's been helpful and responsive. She does a good job of balancing clear, direct communication with kindness and the feeling like she's rooting for us.
What's one piece of advice would you give a prospective patient of Debra Minjarez at Spring Fertility?
Make sure you think through your questions ahead of time -- it really benefit us to have done our research so we could make the most of our time with Dr. Minjarez. Appointments can be brief, but her team is always very responsive via email if things come up afterward.
During treatment, were you treated like a number or a human with Debra Minjarez at Spring Fertility?
Dr. Minjarez and her staff are caring and kind. Even during short visits, I feel like Dr. Minjarez is very present and attentive to me and my partner.
Describe the protocols Debra Minjarez used in your cycles at Spring Fertility and their degree of success.
We haven't started stimulation yet, because my follicles weren't ready. But the plan is to stimulate with FSH and Menopur.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Flo)
We haven't worked a lot with our nurse yet -- she taught an injectable medications class that was very helpful. Our patient navigator and the team have been very helpful, promptly answering all of our questions and providing clear, detailed instructions.
Describe your experience with Spring Fertility.
It's hard to say right now because we're at the very beginning of the process, but when vetting labs we asked for Spring's stats, measuring against Fertility IQ's standards for lab quality, and they passed with flying colors.
Describe the costs associated with your care under Debra Minjarez at Spring Fertility.
saline sonogram: $950 ovarian stimulation and monitoring, retrieval of oocytes, embryology lab services (including ICSI, PGS/PGD): $18,375 medication package: $4,400 future frozen embryo transfer (monitoring + thawing, transfer): $5,250 embryo cryopreservation after 6 months: $650
Describe Debra Minjarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
This facility transfers only one embryo at a time.
10
Doctor
Debra Minjarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
34
Treated
2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Male Factor
9
9
Dr. Harris has a warm demeanor and is really invested in success for his patients...At the beginning there was some miscommunication, but when I expressed my concern Dr. Harris was apologetic and made up for the initial misunderstanding...He was always sure to ask at each visit how things are going, whether you have experienced any side effects, etc...is openly optimistic and enthusiastic, and the result is that you can get swept into the optimism and expect more from your treatment than it can realistically deliver.
Strengths [at Spring Fertility]: - great staff - clear communication - transparent - very clean Weaknesses: - they use a surgical center that is out of network for all insurance - some procedures can only be done at the SF office so if you are going to the RWC office expect to have to go downtown occasionally...She [nurse] was warm, friendly, and followed up quickly when I had questions. Her e-mails with the course of treatment were always detailed and clear.
Age
34
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor
9
9
How was your experience with Isiah Harris at Spring Fertility?
At the beginning there was some miscommunication, but when I expressed my concern Dr. Harris was apologetic and made up for the initial misunderstanding. He truly wants to see his patients succeed and does what he can to that end. He was always sure to ask at each visit how things are going, whether you have experienced any side effects, etc. He explains the options clearly, and is thorough in describing the treatment plan.
What's one piece of advice would you give a prospective patient of Isiah Harris at Spring Fertility?
Dr. Harris is openly optimistic and enthusiastic, and the result is that you can get swept into the optimism and expect more from your treatment than it can realistically deliver. The result is that a failure can hit harder than it might have otherwise. I'm ultimately happy with our choice of doctor, but just be realistic with yourself,
During treatment, were you treated like a number or a human with Isiah Harris at Spring Fertility?
Dr. Harris has a warm demeanor and is really invested in success for his patients.
Describe the protocols Isiah Harris used in your cycles at Spring Fertility and their degree of success.
We used Clomid with an Ovidrel trigger shot followed by IUI three times. We have just started our first IVF cycle with Dr. Harris. Given our severe male factor infertility, he originally suggested we skip IUI and go directly to IVF, but that was not financially feasible for us at the time so we attempted IUI anyway despite the probable negative outcome. The first IUI cycle I had some spotting pre-period, which is unusual for me, and a positive pregnancy test long after the Ovidrel should have dissipated so we suspect the possibility of a chemical pregnancy. Dr. Harris was thorough with his description of the different approaches we could take with IVF and explained clearly why he felt the approach we went with was best for us. We're using birth control for 2 weeks followed by injectables for egg retrieval at the end of the month.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Michelle Chicas)
She was warm, friendly, and followed up quickly when I had questions. Her e-mails with the course of treatment were always detailed and clear.
Describe your experience with Spring Fertility.
Strengths: - great staff - clear communication - transparent - very clean Weaknesses: - they use a surgical center that is out of network for all insurance - some procedures can only be done at the SF office so if you are going to the RWC office expect to have to go downtown occasionally
Describe the costs associated with your care under Isiah Harris at Spring Fertility.
The self-pay cost for IUI is $1600 and it's $18,375 for IVF. With insurance, we paid ~$600 for the first two IUI cycles and nothing for the second as we'd hit our max out of pocket. IVF is going to cost around $3000 and most of that is the out-of-network surgical center. I don't yet know what additional there will be on top of that for the genetic testing, anesthesiologist, etc.
Describe Isiah Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We didn't discuss this as I had decided in advance that I wanted to do single embryo transfer.
9
Doctor
Isiah Harris
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
32
Treated
2019
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
9
10
I am early 30s with good stats, and his strategy was 3 unmedicated IUIs, then (if no pregnancy) 3 medicated IUIs, then potentially move on to IVF. ... now that I have had 3 unsuccessful IUIs, Dr. Tran thinks I should do one before beginning the more involved and expensive process of medicated IUIs. ... I have only ever seen Dr. Tram in person once, at my initial consult. ...
Strengths: friendly, easy to make appointments, knowledgeable staff [Spring Fertility] Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.
Age
32
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
9
10
How was your experience with Nam Tran at Spring Fertility?
I have only ever seen Dr. Tram in person once, at my initial consult. My IUIs were done by different doctors, and all other information has been conveyed through nurses and my patient coordinator. However I feel like I’m getting the care I need, and if I move on to IVF, I believe I will see him more.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
His primary focus is IVF, so if you are starting with IUI, you might not see him for many of your appointments. However he will still be involved in your care, and it’s easy to get answers to questions via your patient coordinator.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Along with the doctors and nurses, I was assigned a “patient coordinator” who is available to answer all my questions. Being able to go through this one person who knows me and my treatment history makes me feel much more connected to my treatment. It makes t easier to ask questions, so I understand more of what is going on. And everyone is always very responsive and friendly.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I am early 30s with good stats, and his strategy was 3 unmedicated IUIs, then (if no pregnancy) 3 medicated IUIs, then potentially move on to IVF. I have had three unsuccessful IUIs. I am now going to have an HSG test. I elected not to have one before beginning initial treatment, but now that I have had 3 unsuccessful IUIs, Dr. Tran thinks I should do one before beginning the more involved and expensive process of medicated IUIs. Depending on the results of the HSG test, I will either move on to the planned medicated cycles, or look at IVF.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Brittany Delacruz)
Great! Very responsive and quick to answer questions. Also very warm and friendly.
Describe your experience with Spring Fertility.
Strengths: friendly, easy to make appointments, knowledgeable staff Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Monitoring ultrasounds—$400 IUI— Around $800
9
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
34 - 36
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Poor Egg Quality
9
9
Dr. Tran has always been very honest and straightforward which I greatly appreciate. He is very accurate in his assessments and his protocol is always adjusted and designed to fit my individual needs. ... He is straightforward and sets realistic expectations which is exactly what you need in this process so you are not giving an unrealistic sense of hope; with this approach it can lack a little bit of warmth in his messages but in the end you leave his office with a real sense of understanding for the future.
The clinic [Spring Fertility] is professional and innovative; their results speak for themselves. However, with the rapid growth of the clinic they have lost some of the personal care and precise communication / organization that they had when the clinic first opened. ... I have worked with Laurel Maley and Allie Bell over the last several years and both of them were absolutely amazing and made a very stressful process smooth and bearable. They are knowledge, kind, responsive and effective in communicating / answering all the million of questions you have along the way.
Age
34 - 36
Treated
2017 - 2019
Success with this Doc
Yes
Race
European, South Asian, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Poor Egg Quality
9
9
How was your experience with Nam Tran at Spring Fertility?
From a scientific and IVF protocol I completely trust Dr. Tran and his decisions. He is very accurate in his assessments and his protocol is always adjusted and designed to fit my individual needs. He is straightforward and sets realistic expectations which is exactly what you need in this process so you are not giving an unrealistic sense of hope; with this approach it can lack a little bit of warmth in his messages but in the end you leave his office with a real sense of understanding for the future.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be patient with the process and trust Dr. Trans decisions as he shares the same desired outcome.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I have been a patient of Dr. Tran from the beginning of the clinic's opening and as they have grown the level of individual attention to detail is slightly diminished. However, Dr. Tran has always been very honest and straightforward which I greatly appreciate. He is very accurate in his assessments and his protocol is always adjusted and designed to fit my individual needs.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I did two retrievals using Lupron, Gonal-F, Menopur, Cetrotide and Novarel. Both retrievals resulted in a desirable amount of eggs; my particular problem is in growing the embryos to day 5. The number of embroys drastically dropped during this time. First retrieval results in 2 embryos that both came back normal after genetic testing. The second retrieval resulted in 1 embryo that came back abnormal. I then did a FET immediately following the second retrieval that resulted in a healthy pregnancy. I did a second transfer Sept 2019 with the remaining embryo from first retrieval that did not result in a pregnancy. I am currently undergoing preparation for another retrieval.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel Maley)
I have worked with Laurel Maley and Allie Bell over the last several years and both of them were absolutely amazing and made a very stressful process smooth and bearable. They are knowledge, kind, responsive and effective in communicating / answering all the million of questions you have along the way. They are thoughtful and compassionate; everything you would want in the person who is your primary contact during this process! There are some nursing staff that need to avoid speaking to you about your case when they don't know all the specifics; best to avoid communicating information that could lead to confusion.
Describe your experience with Spring Fertility.
The clinic is professional and innovative; their results speak for themselves. However, with the rapid growth of the clinic they have lost some of the personal care and precise communication / organization that they had when the clinic first opened.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
The first two retrievals and transfer were covered by insurance. Second transfer was around $6,000 and current retrieval will be around $25,000
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I agree with Dr. Tran's approach of eSET as I highly risk adverse to having multiple babies at my age.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
There was one instance when a nurse that I worked with briefly sent me conflicting information related to my protocol; however, after calling the clinic directly my questions and concerns were immediately addressed.
9
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
7
8
If a doctor with a really good bedside manner is important to you, chose one of the other doctors at this clinic. Dr. Tran can be a little "cold", but that was not something that bothered me...I trusted that he was well educated and believe that he made decision in our treatment that he thought would result in the best outcome. I felt that he set our expectations for success once we moved on to IVF too high. Sometimes I would have to push him to make changes to my course of treatment after multiple failures because he did not believe changes were needed. I'm not a fan doing the same thing over and over and expecting a different outcome.
Appointments were almost always on time [at Spring Fertility] which made me feel like they valued my time. Nursing staff and front desk staff were very nice. Billing staff communication was hit-or-miss...Most of the nursing staff seemed to really care about the outcome of my treatment and showed a lot of empathy when things didn't work out. The front desk staff always greeted me by name...There were two miscommunications in the first 6 months of treatment that had me questioning whether I should continue treatment at this clinic, but after that everything was good. On our first IUI cycle, no one told us that my husband needed certain bloodwork before the IUI and they ended up having to push my IUI back a few days to give time to get his results back. There was another time when I was supposed to take a medication that noone told me about. I received a text reminder to take the medicine and that is how I found out about it and had to ask for a prescription. After we moved on to IVF, the communication was great and we didn't have any problems. The staff were always very responsive to questions over phone and email.
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
7
8
How was your experience with Nam Tran at Spring Fertility?
I trusted that he was well educated and believe that he made decision in our treatment that he thought would result in the best outcome. I felt that he set our expectations for success once we moved on to IVF too high. Sometimes I would have to push him to make changes to my course of treatment after multiple failures because he did not believe changes were needed. I'm not a fan doing the same thing over and over and expecting a different outcome.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If a doctor with a really good bedside manner is important to you, chose one of the other doctors at this clinic. Dr. Tran can be a little "cold", but that was not something that bothered me.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Most of the nursing staff seemed to really care about the outcome of my treatment and showed a lot of empathy when things didn't work out. The front desk staff always greeted me by name.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
There were two miscommunications in the first 6 months of treatment that had me questioning whether I should continue treatment at this clinic, but after that everything was good. On our first IUI cycle, no one told us that my husband needed certain bloodwork before the IUI and they ended up having to push my IUI back a few days to give time to get his results back. There was another time when I was supposed to take a medication that noone told me about. I received a text reminder to take the medicine and that is how I found out about it and had to ask for a prescription. After we moved on to IVF, the communication was great and we didn't have any problems. The staff were always very responsive to questions over phone and email.
Describe your experience with Spring Fertility.
Appointments were almost always on time which made me feel like they valued my time. Nursing staff and front desk staff were very nice. Billing staff communication was hit-or-miss. I was told by my Gyn that this clinic was the best choice if you are looking for the most cutting edge fertility treatment.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
IUI cycle - $1,500 plus cost of meds IVF retrieval + PGS - $17,500 plus cost of meds Frozene Embryo Transfer - $4,500 plus cost of meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran was very adamant about not transferring more than one embryo.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
Describe the specific things that went wrong at Spring Fertility.
Issues were described under the nursing staff section
7
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Nam Tran at Spring Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
10
[Dr. Nam Tran is] Creative yet evidence-based and doesn’t recommend a bunch of things you don’t need. He is a scientist and straightforward but compassionate, and has some good deadpan humor! He does explain things quickly so write down and bring your questions and don’t hesitate to send up a follow up question. I most appreciate that Dr. Tran is willing to keep working with poor prognosis patients—some clinics want to move on to donor eggs to boost their numbers but not the case here. We were initially devastated after our first two cycles led to no transferable embryos likely due to poor egg quality and me being a poor responder to meds. At that point he recommended proceeding with minimal stimulation ivf which worked really well for us and ended up giving us a better blast yield per cycle and ultimately leading to success for us. Not all clinics do mini IVF so I was grateful Spring offers this as other clinics would have either proceeded with full stim (high expense for low yield) or pushed donor eggs.
Spring Fertility really focuses on the patient experience-everyone is very responsive, they have a lot of nice touches...they pay attention to the little things. The protocols are tailored to individuals not just an algorithm...We had one instance where we had to call back and clarify a miscommunication about an embryo report. However literally every other communication (probably more than 100 contacts between appointments, emails, and phone calls) was timely and accurate.
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is seriously smart and on the cutting edge. Creative yet evidence-based and doesn’t recommend a bunch of things you don’t need. He is a scientist and straightforward but compassionate, and has some good deadpan humor! He does explain things quickly so write down and bring your questions and don’t hesitate to send up a follow up question. I most appreciate that Dr. Tran is willing to keep working with poor prognosis patients—some clinics want to move on to donor eggs to boost their numbers but not the case here. We were initially devastated after our first two cycles led to no transferable embryos likely due to poor egg quality and me being a poor responder to meds. At that point he recommended proceeding with minimal stimulation ivf which worked really well for us and ended up giving us a better blast yield per cycle and ultimately leading to success for us. Not all clinics do mini IVF so I was grateful Spring offers this as other clinics would have either proceeded with full stim (high expense for low yield) or pushed donor eggs.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Write down your questions and don’t hesitate to send the team a follow up question!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Spring Fertility really focuses on the patient experience-everyone is very responsive, they have a lot of nice touches...they pay attention to the little things. The protocols are tailored to individuals not just an algorithm.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
1 letrozole flare 1 mid-luteal start 3 mini IVF with clomid and gonalF/menopur
Describe your experience with Spring Fertility.
This clinic prioritizes the patient experience and does all the touches right. We had so many visits there over our time and really appreciated their organization, timeliness, and attention to all the little things.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Pricing is transparent and up front. Comparable to other clinics in the area. Mini IVF cycles can be packaged which makes the cost about 50% of a regular IVF cycle
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
They recommend eSET for PGS tested
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
We had one instance where we had to call back and clarify a miscommunication about an embryo report. However literally every other communication (probably more than 100 contacts between appointments, emails, and phone calls) was timely and accurate.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.