Spring Fertility

I had a great experience at the Mountain View clinic, where the majority of my appointments were held. The staff was very friendly, the clinic was clean and comfortable and I never waited to begin my appointment. My visits were always quick and easy!

The clinic is very well-run. Doctors, and nursing staff are very professional and capable. Do note that your retrieval might not always be with your main/primary doctor, and that occasionally you'll be seen by a different doctor on your monitoring appointments (the routine check-ins). This is because the retrievals, and other procedures I assume are on a rotating schedule.

Over the course of my treatment, I met almost every provider. It was nice to be able to know each doctor personally. However, I could always choose to see Dr. Fisher for all procedures (except the egg retrieval which is more time-sensitive) but felt comfortable with the skills of all the doctors at the clinic.

Strengths- easy location in Oakland, clean and cozy clinic, amazing staff. The SF clinic is similar. Things to know- parking at the Oakland clinic is difficult but not terrible. We only went to SF for the weekends and the day of procedures and found parking easily. If you have any questions or concerns with finances work with your coordinator to manage them. Spring basically has packages and we had no surprises with our costs.

I am leaving this review mostly for women/couples who are trying to decide between staying at Kaiser because you have Kaiser insurance or going with an outside clinic. I am very happy with our decision to leave Kaiser. After they cancelled all our appointments during the pandemic, their IVF doctor put us back on the waitlist even when they reopened because they had to restart other patients cycles. Understandable but waiting was not an option at my age. Spring was able to schedule us appointments, the same week as our consultation. Spring didn't pressure us into choosing them either, they offered us more information and availability. Spring helped us transfer medical records to their clinic so we wouldn't have to start over, which saved us money. The costs for Kaiser and Spring out of pocket were very similar. However I was able to save time being able to have ultrasounds and bloodwork done in Oakland instead of in Fremont. I got pregnant on our first transfer at 39. If you are thinking of leaving Kaiser, I am happy I did and feel my results are because of the care and intelligence of the staff at Spring. They are up to date on technology and have more than one doctor on staff.

Spring clinic is conveniently located in Redwood City, San Francisco and Oakland. Their clinics are state of the art and have a clean aesthetic with coordinating decor which is welcoming. They are very timely with their appointments. However, Spring does not take time to understand underlying fertility issues and the items they miss could be the reason you aren't conceiving. I can't trust them whole heatedly and they do not treat you like person with the several hoops you need to jump through to talk to the doctors.

Spring does a lot of little things that are very nice like letting you email your nurse. They also have a great website with videos about everything including how to do all the shots. They spoiled me with things like they gave me a small box of chocolate when I finished my retrievals. Their clinics are nice and clean and nicely decorated. For me I am near Redwood City so it was not ideal I had to go to SF for weekend appointments and retrieval but it was worth it to me. Since I did have appointments on weekends and on two holidays I ended up seeing some different doctors (Dr. Tran, Dr. Fisher and NP Audrey Krall) but I felt like they very cohesively communicated my case and my instructions with Dr. Harris and my nurse Aubrey Baker. I got a lot of phone calls before and after the retrieval to make sure my questions were answered. They all make up a great team. I think with any clinic you do have to realize that you need to be informed and not expect the nurses or doctors will totally hold your hand on everything. You need to educate yourself about your body, IVF, risks, statistics and options and ask them lots of questions. Keep low/reasonable expectations for everything to minimize bad surprises or disappointment. It is very hard to predict your outcome and the doctors are trying their best but you need to advocate for yourself and raise any concerns. I advise creating a document or notebook for yourself with your plan, your options, your risks, your questions just like you might do for a work project. I recommend therapy or a support group as needed. Part of your plan should be how you will handle all the uncertainty in this process through things like music, art, meditation, friends, movies, time off, baking, etc. It is very hard on your body and your mind.

The clinic seems always full, and the doctors very busy. You just see the doctor on the ultrasound time, and it less them 5 minutes. Is not possible reach out the doctors just hardly the nurses. And in my opinion they have a default protocol to everyone.

Clinic strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense. Weakness: communication with the financial coordinator.

Spring clinic is conveniently located in Redwood City, San Francisco and Oakland. Their clinics are state of the art and have a clean aesthetic with coordinating decor which is welcoming. They are very timely with their appointments.

Spring is a very nice facility, I appreciate that it's not overwhelmingly clinical in atmosphere. It helped me feel like a person -- the touches like having snacks/drinks in the waiting room, and the running-water feature across from where you get your blood drawn. They're very friendly and accommodating. We struggled a little with our care coordinator at the beginning, and I was a little surprised by how much I had to advocate for myself when I expected a bit more hand-holding -- everything worked out, but I was initially a little frustrated by the confusion, which was mostly around timing. I was generally under the impression that they're growing a lot, quickly, which wonderful, but that some of the early missteps were just a result of that growth. Once I was handed over to the clinical team, everything was very smooth. While it's certainly not a deciding factor, the occasional difficulty of parking is something to be aware of -- at a stressful time, finding out the lot next door is closed or having to circle for spots is just something to account for in understanding the time it'll take to get to the appointments.

Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.

Spring is a nice clinic. I appreciate that it felt almost spa-like. For people with grueling work schedules, they are able to see you early morning (e.g., 7 am), and it runs like clockwork at that time. The receptionists are nice and remember your name/face. The early morning flexibility with appointments and the concierge-like service was the most important factor for me in choosing Spring vs. UCSF

I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.

Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar.

Spring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too!

I definitely felt that I was getting personal care. This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.

Clean and modern facility. You get access to the Spring portal online that has everything you need for your cycle which is great. I’d get texts a few hours before I had to take my pills as a reminder and to check to make sure I had the correct dosage. The staff are all very friendly.

I have visited the Oakland and San Francisco clinics. They are both great. Easy to get to & park near. Inviting, clean environment that always smells good. Friendly staff. Rarely a wait time beyond your scheduled appointment.

It's hard to say right now because we're at the very beginning of the process, but when vetting labs we asked for Spring's stats, measuring against Fertility IQ's standards for lab quality, and they passed with flying colors.

Strengths: - great staff - clear communication - transparent - very clean Weaknesses: - they use a surgical center that is out of network for all insurance - some procedures can only be done at the SF office so if you are going to the RWC office expect to have to go downtown occasionally

Strengths: friendly, easy to make appointments, knowledgeable staff Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.