Spring Fertility

12 doctors work here

Strongly recommend: 77%Neutral: 8%Don't recommend: 15%8.7
77% strongly recommend
86 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
985
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 8 offices

Danville
905 San Ramon Valley Blvd
Danville, CA 94526
510-470-1835
New York
114 W 41st Street, 2nd Floor
New York, NY 10036
(415) 964-5618
Oakland
80 Grand Avenue
Oakland, CA 94612
(415) 964-5618
Redwood City
570 Price Avenue
Redwood City, CA 94063
(415) 964-5618
San Francisco
1 Daniel Burnham Court
San Francisco, CA 94109
(415) 964-5618
San Francisco - SOMA
425 Mission St
San Francisco, CA 94105
415-964-5361
Sunnyvale
550 Lakeside Dr
Sunnyvale, CA 94085
(415) 964-5618
Mountain View (closed)
2490 Hospital Dr
Mountain View, CA 94040
(415) 964-5618
Show 6 more

86 patient reviews

10
10
Ask a Question
Ask a Question

Ask this reviewer a question about their experience with Nam Tran at Spring Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

Age 31 - 32
Treated 2018 - 2019
Success w/ Doc Yes
1 IVF
1 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
He [Dr. Tran] is a hardcore scientist, so sometimes his bedside manner is a little abrupt, but I trust him to get the best results any doctor could. He did a midluteal start with letrozole for estrogen suppression. I couldn't find a single example of this protocol in literature, he crafts very individualized protocols. I got 11 blasts with AFC of 12, so it definitely worked. ... Expect his bedside manner to be a little cold, but he really does care about you and your success.
The office [Spring Fertility] is beautiful and comfortable I have a hard time with anesthesia, and their anesthesiologist did a great job. ... Onjira [nurse] was the only bad thing about my experience with Spring. She forgot to tell me to take the necessary antibiotics, prescribed the wrong dose of letrozole (I'm glad I remembered the dose my doctor mentioned during our appointment!), and did not reply to emails. ... The clinic was usually running behind, 20-45 minute wait most appointments ...
How was your experience with Nam Tran at Spring Fertility?
He is the smartest doctor I have ever met! He is a hardcore scientist, so sometimes his bedside manner is a little abrupt, but I trust him to get the best results any doctor could. He did a midluteal start with letrozole for estrogen suppression. I couldn't find a single example of this protocol in literature, he crafts very individualized protocols. I got 11 blasts with AFC of 12, so it definitely worked.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Expect his bedside manner to be a little cold, but he really does care about you and your success.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The clinic is busy and you're in and out quickly, but everytime I saw Tran he remembered what was going on with my treatment, and remembered what I told him was important to me.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
He started stims 5 days after ovulation (midluteal, no birth control.) My starting doses were follistim 250u, menopur 150u, added cetrotide on day 7. He had me take letrozole 5mg daily throughout stims to keep my estrogen low. He did this to help prevent migraines, it was a freeze all cycle. I stimmed for 13 days and got 19 eggs, 16 mature, 11 made it to blast.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira)
Onjira was the only bad thing about my experience with Spring. She forgot to tell me to take the necessary antibiotics, prescribed the wrong dose of letrozole (I'm glad I remembered the dose my doctor mentioned during our appointment!), and did not reply to emails. I would have to email, then call 2-3 times to get a really. It always took at least 2 business days for a reply.
Describe your experience with Spring Fertility.
Pros: I love Spring for Dr. Tran, he is a genius! The office is beautiful and comfortable I have a hard time with anesthesia, and their anesthesiologist did a great job. Complaints: I did not like/trust my nurse Onjira The clinic was usually running behind, 20-45 minute wait most appointments
Describe the costs associated with your care under Nam Tran at Spring Fertility.
An IVF freeze all cycle was $13,500 plus meds. A FET will be $4,500
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We are planning an eSET in a few months.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
My nurse Onjira prescribed the wrong dose of letrozole. It didn't seem right, so I called the on call doctor before I took my first dose. Onjira also forgot to tell me to take antibiotics before retrieval, so they had to give me IV antibiotics the day of.
10
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 33
Treated 2016
Success w/ Doc No
IUI
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
With Dr. Tran, we tried 4 cycles of Clomid with no success then 1 cycle of Letrozole which led to no pregnancy. ... Dr. Tran was very knowledgeable of the treatments and explained everything that we can anticipate with each treatment. ... My husband and I, who are relatively new to any fertility treatments, were skeptical of what can be done for us. Dr. Tran made us feel comfortable and explained options we could pursue.
Clinic [Spring Fertility] was very beautiful; modern and made me feel as if I was in a spa. ... The staff were friendly and always smiling. ... There was snacks and beverages for patients in the waiting area. ... Customer service was definitely above par. ... With Dr. Tran, we tried 4 cycles of Clomid with no success then 1 cycle of Letrozole which led to no pregnancy.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was very knowledgeable of the treatments and explained everything that we can anticipate with each treatment. He explained them so my husband was able to understand. We always left the office visit feeling hopeful and comfortable to Dr. Tran's expertise and guidance.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask questions, express your concern, and be hopeful.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
My husband and I, who are relatively new to any fertility treatments, were skeptical of what can be done for us. Dr. Tran made us feel comfortable and explained options we could pursue.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
With Dr. Tran, we tried 4 cycles of Clomid with no success then 1 cycle of Letrozole which led to no pregnancy.
Describe your experience with Spring Fertility.
Clinic was very beautiful; modern and made me feel as if I was in a spa. There was snacks and beverages for patients in the waiting area. The staff were friendly and always smiling. Customer service was definitely above par.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We mainly paid copayment for each visit, I believe was $65 per visit. Then paid the copayment for each prescription and ultrasound.
10
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 32
Treated 2019
Success w/ Doc Yes
1 IVF
Male Factor
Tubal Blockage
Prefer not to answer
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Klatsky is very professional and intelligent. He is very dedicated and hard working doctor. I saw him every other visit and he never seemed in a rush. He explained to me all the steps and kept me well informed about the possible risks. He answered all our questions and listened to our concerns. I highly recommend him for every couple having difficulties conceiving. I think he’s the best fertility doctor I’ve seen.
Spring fertility team are just amazing. They are all supportive, organized and friendly. They treat us as human and patient and not numbers. Whenever we showed up for an appointment, they knew our names from the minute we entered the clinic. They were all very passionate and well trained...Dr. Klatsky is very professional and intelligent. He is very dedicated and hard working doctor. I saw him every other visit and he never seemed in a rush. He explained to me all the steps and kept me well informed about the possible risks.
How was your experience with Peter Klatsky at Spring Fertility?
Dr. Klatsky is very professional and intelligent. He is very dedicated and hard working doctor. I saw him every other visit and he never seemed in a rush. He explained to me all the steps and kept me well informed about the possible risks. He answered all our questions and listened to our concerns. I highly recommend him for every couple having difficulties conceiving. I think he’s the best fertility doctor I’ve seen.
Describe your experience with Spring Fertility.
Spring fertility team are just amazing. They are all supportive, organized and friendly. They treat us as human and patient and not numbers. Whenever we showed up for an appointment, they knew our names from the minute we entered the clinic. They were all very passionate and well trained.
10
Doctor
Peter Klatsky
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 36
Treated 2020
Success w/ Doc Yes
2 IVF
East Asian
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Vaughn is thoughtful, compassionate, professional, and always patiently and meticulously answered all of our questions. She was thoroughly prepared from the start, with slides to walk us through what to expect, presented it in an optimistic manner that was balanced by an honest appraisal, very data-driven but in a way even those without medical background can understand, and never missed the human element,
Spring has a very strong team. We had a great experience with other Spring fertility doctors who also help along the way, our anesthesiologists, and the whole nursing team from those who drew bloodwork to those who took care of me after egg retrievals and embryo transfers....Anny is caring and detail oriented. She explained the step-by-step procedures clearly and ahead of time so we had adequate preparation.
How was your experience with Sara Vaughn at Spring Fertility?
We honestly couldn't have imagined a better experience. Dr. Vaughn is thoughtful, compassionate, professional, and always patiently and meticulously answered all of our questions. She was thoroughly prepared from the start, with slides to walk us through what to expect, presented it in an optimistic manner that was balanced by an honest appraisal, very data-driven but in a way even those without medical background can understand, and never missed the human element, even with the challenge of a virtual consultation amidst the first major wave of COVID-19. Added together this was very reassuring to us as the IVF journey can seem quite intimidating. Dr. Vaughn also planned the treatment according to our needs. At our first appointment, we told her if possible we'd like to plan having more than one child in the future. Based on the first egg retrieval results, she suggested a second one for a more comfortable margin of success given our family planning. Although we had been trying for more than a year and I wanted to be pregnant as soon as possible, we felt comfortable with her advice because she explained in detail the multitude of reasons why this was the smarter choice. After following her plan, we now should have enough healthy embryos.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
Don’t hesitate to ask questions. Dr. Vaughn is very patient and she explains everything very clearly. It certainly helps ease a lot of potential anxiety. I remember after my first transfer failed, I asked Dr. Vaughn if we should implant multiple embryos instead of one to increase the chance of success. She told me that not only it will increase the risk of multiple births, it is also possible I’ll lose multiple healthy embryos if my body isn’t well-prepared. My second transfer was successful. Hang in there and don't give up.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
I genuinely felt cared for from Dr. Vaughn and the entire team at Spring.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny)
Anny is caring and detail oriented. She explained the step-by-step procedures clearly and ahead of time so we had adequate preparation. Normally she would give us a call first and follow-up immediately with an email.
Describe your experience with Spring Fertility.
Spring has a very strong team. We had a great experience with other Spring fertility doctors who also help along the way, our anesthesiologists, and the whole nursing team from those who drew bloodwork to those who took care of me after egg retrievals and embryo transfers. And there's a pleasant little surprise a day or two after a transfer that goes to show their thoughtfulness from beginning to end and going the extra mile to make patients feel comfortable.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
We were very lucky to have our treatments covered by insurance.
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Age 34
Treated 2020
Success w/ Doc Yes
2 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
She [Dr. Sara Vaughn] and the team made the experience as smooth and painless as it could have possibly been...is so willing to explain each step in accessible language and you will feel more comfortable the more informed you are...explained clearly at our consult that the goal was one healthy baby and the rationale for transferring one embryo at a time. It made lots of sense to us.
[The staff at Spring Fertility] made the whole process so much more manageable and less lonely. They were both very responsive and helped avoid confusion by reaching out early and often to clarify instructions and just to check in. The Spring team are truly outstanding in what they do...The early morning appointments were very efficient and worked well for my schedule. I was usually seen immediately after arriving and was out the door in 15 minutes or less.
How was your experience with Sara Vaughn at Spring Fertility?
Dr. Vaughn was so knowledgeable and shared her knowledge so freely that I felt a sense of trust in her from the get-go. She always greeted me warmly, explained each step of treatment thoroughly, and provided thoughtful answers to my many questions. Although I know I was far from her only patient, it felt like she remembered me well at each appointment and was able to comment on the specifics of my treatment. Dr. Vaughn was very friendly and I looked forward to seeing her at each appointment. She and the team made the experience as smooth and painless as it could have possibly been.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
If you are wondering something about your treatment, ask! Dr. Vaughn is so willing to explain each step in accessible language and you will feel more comfortable the more informed you are.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
I will always remember Dr. Vaughn telling me at our first meeting, "You are not broken." I didn't know how badly I needed to hear that until I heard it. Dr. Vaughn was warm, caring, communicative, and unbelievably professional. She worked with us to explain each step of treatment and set realistic expectations, and then celebrated with us when our results exceeded expectations. She always seemed glad to see me, provided helpful input, and was just generally a comforting presence. I felt very safe in her care.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
I believe it was an antagonist protocol. I was on Menopur, Gonal-F and Cetrotide before my retrieval, and the injection period lasted 12 or 13 days. Dr. Vaughn monitored me often and adjusted my dosage as necessary. Her excellent judgment led to a highly successful egg retrieval (21 eggs) which resulted in 11 5-day blasts, 7 of which were PGS normal.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny)
Anny (nurse) and Zunaira (coordinator) were SO WONDERFUL. They were warm and friendly and communicative and felt like my buddies very early on. Their emotional support made the whole process so much more manageable and less lonely. They were both very responsive and helped avoid confusion by reaching out early and often to clarify instructions and just to check in. The Spring team are truly outstanding in what they do.
Describe your experience with Spring Fertility.
Strengths--Everyone we worked with treated us kindly. Although I received treatment at a total of 4 locations (Mountain View, San Francisco, Sunnyvale, and Redwood City) the consistency in treatment and the excellent communication amongst staff created a feeling of continuity over the course of our care. The clinics themselves are comfortable, very clean, and have a friendly and not overly clinical feeling. It was especially interesting (and reassuring) to be able to see into the lab at the SF location from the treatment room. The staff are consummate professionals and always made us feel valued and cared for. The sweet flowers and card they sent after my transfer had me in tears--I just can't imagine a better team to guide us on this very long road. Weaknesses--honestly, almost nothing. Our treatment happened to coincide with the move from Mountain View to Sunnyvale, as well as the holidays, which meant we occasionally bounced around locations--but the fact that someone showed up on Thanksgiving to give me an ultrasound was remarkable enough to make it worth the drive!
Describe your experience with your monitoring appointments at Spring Fertility.
The early morning appointments were very efficient and worked well for my schedule. I was usually seen immediately after arriving and was out the door in 15 minutes or less.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
We were incredibly fortunate to have out entire cycle covered with Progyny.
Describe Sara Vaughn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Vaughn explained clearly at our consult that the goal was one healthy baby and the rationale for transferring one embryo at a time. It made lots of sense to us.
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
9
Age 36
Treated 2020
Success w/ Doc 27 Eggs Frozen
2 Egg Freezing
Donor Sperm
European
Middle Eastern
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Dr. Vaughn was warm, compassionate, but she never made me feel like she would compromise scientific rigor just to tell me what I wanted to hear. That engendered a lot of trust between us...I had an exceptionally positive experience with Dr. Vaughn, and not just because we had an outcome that exceeded all expectations (frozen 27 eggs when I was fully prepared to be happy with 10). I appreciated how forthcoming she was with information, how she answered all my questions and never appeared rushed. I felt that she offered the perfect balance of honesty and warmth, and I could not imagine a better RE for this step in my journey.
Anny [from Spring Fertility] was super prompt and helpful in her responses. When I was having a very hard time on birth control (emotionally speaking), she worked with me to adjust our approach in the middle of treatment so I never felt like I was sacrificing my mental health...$8750 for egg freezing plus a few hundred for the initial consultations, plus medications. The bulk of the cost is going to be embryology and transfer, so I am bracing myself.
How was your experience with Sara Vaughn at Spring Fertility?
I had an exceptionally positive experience with Dr. Vaughn, and not just because we had an outcome that exceeded all expectations (frozen 27 eggs when I was fully prepared to be happy with 10). I appreciated how forthcoming she was with information, how she answered all my questions and never appeared rushed. I felt that she offered the perfect balance of honesty and warmth, and I could not imagine a better RE for this step in my journey.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
You would be lucky to have her.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
Dr. Vaughn was warm, compassionate, but she never made me feel like she would compromise scientific rigor just to tell me what I wanted to hear. That engendered a lot of trust between us.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
Birth control, then GonalF + Menopur (low dose for both... response was very strong), then Lupron + Novarel trigger. The whole cycle took ~12 days from the start of injectables to retrieval.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny Chen)
Anny was super prompt and helpful in her responses. When I was having a very hard time on birth control (emotionally speaking), she worked with me to adjust our approach in the middle of treatment so I never felt like I was sacrificing my mental health.
Describe your experience with Spring Fertility.
New equipment, everything is top notch and sparkling shiny-- but you (or your employer) will pay for it-- even by Bay Area standards, this is a pricey clinic. Good thing is that all the financial information is transparent so you know what you are getting into.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
$8750 for egg freezing plus a few hundred for the initial consultations, plus medications. The bulk of the cost is going to be embryology and transfer, so I am bracing myself.
Describe Sara Vaughn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We have not gotten to embryo transfer yet, but my sense is that Dr. Vaughn would be cautious.
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Spring Fertility
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 32
Treated 2020
Success w/ Doc Yes
2 IUI
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
In terms of strengths, I think Dr. Vaughn excels in professionalism, intelligence, kindness, warmth, empathy, and competence. I can't think of weakness for her. Like the people reading this review, I was well informed and well researched heading into this process and knew what would suit my personality type and the type of care I needed, and Dr. Vuaghn met my every expectation.
The care team at Spring Fertility and specifically Dr. Vaughn's team are quite impressive. Zunaira was my patient coordinator/fairy Godmother/amazing human being who kept me up to date on literally everything. We were always in the loop about the next steps, and I never felt confused about the process because it was so clearly communicated. I don't know how this team was assembled but they are all kind, professional, and organized. Emails and phone calls were responded to immediately, and the staff seemed happy to be there.
How was your experience with Sara Vaughn at Spring Fertility?
In terms of strengths, I think Dr. Vaughn excels in professionalism, intelligence, kindness, warmth, empathy, and competence. I can't think of weakness for her. Like the people reading this review, I was well informed and well researched heading into this process and knew what would suit my personality type and the type of care I needed, and Dr. Vuaghn met my every expectation.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
I hate to paint such a rosy picture without any constructive feedback, but I wouldn't give you any advice other than if you want a warm, caring, nurturing--and ultra-competent doctor to take care of you, call Dr. Vaughn now.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
When I came to Dr. Vaughn, I expected to be treated like a number but ended up being treated like a human. She is warm, friendly--yet direct and confident. And she is reassuring without promising false hope. You get the sense she really cares because she spends time with you addressing your concerns and remembers details about your life. She is the perfect mix between relational and professional.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
For our treatment, we of course first did all of the necessary testing and landed in the undiagnosed fertility category. Once treatment began, I started with Clomid, then triggered Ovidrel--having the IUI procedure two days later. The plan was to try that three times and then discuss other options if that didn't work. The first round was not successful but the second round was. Dr. Vaughns's rationale for using IUI as a first treatment was mostly my age (and I'm sure lots of other really logical concepts I don't remember). I remember she felt really confident about the treatment plan and so did we.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny)
The care team at Spring Fertility and specifically Dr. Vaughn's team are quite impressive. Zunaira was my patient coordinator/fairy Godmother/amazing human being who kept me up to date on literally everything. We were always in the loop about the next steps, and I never felt confused about the process because it was so clearly communicated. I don't know how this team was assembled but they are all kind, professional, and organized. Emails and phone calls were responded to immediately, and the staff seemed happy to be there.
Describe your experience with Spring Fertility.
Spring Fertility seems to have a really well-organized system. There is always someone there to talk to, answer questions, or help you stay informed. You have a patient navigator, a nurse, a financial coordinator, a doctor, and then other people that call you to check on you periodically. For me, I think the doctor you get really makes a difference and I can't speak to all of the doctors but the ones I interacted with in addition to my primary doctor were really professional, competent, and friendly. They were also extremely accommodating about scheduling as I work and live two hours away from Mountain View where I was seen (I also went to SF occasioanlly). I never had trouble scheduling, and ultimately that is to the credit of my amazing Patient Navigator, Zunaira. She worked really hard to get me scheduled at times that were convenient for me.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
I don't think this is the cheapest option, but you pay for the exceptional service and extremely well-qualified doctors/staff.
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
Mountain View (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
9
9
Verified

This patient has provided documentation of treatment at this clinic.

Age 26
Treated 2020
Success w/ Doc Yes
2 Egg Freezing
2 Embryo Freezing
Diminished Ovarian Reserve
Prefer not to answer
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Vaughn was a very clear communicator, which I appreciated. She shared the facts and studies she was using to make her decisions, and also sent me the papers after our appointments so I could read up on them myself. She also is very insightful into treatment for patients with diminished ovarian reserve, and modified my treatment plan throughout my cycles. With her modifications, I went from retrieving 3 and 2 eggs (cycles 1 and 2) to retrieving 15 and 15 eggs (cycles 3 and 4). I would highly recommend her to anyone undergoing IVF, especially those with diminished ovarian reserve.
Since I had low follicle count, we did a min stim protocol for cycles 1 and 2 (and got 3 and 2 eggs) [at Spring Fertility]...We also switched to a flare protocol (microdose lupron flare) with antagonist priming (testosterone and estrace) for cycles 3 and 4, and had much better results (15 and 16 eggs)...I was charged for medication through Alto (pharmacy), and Spring charged me for the appointments and blood work.
How was your experience with Sara Vaughn at Spring Fertility?
Dr. Vaughn was a very clear communicator, which I appreciated. She shared the facts and studies she was using to make her decisions, and also sent me the papers after our appointments so I could read up on them myself. She also is very insightful into treatment for patients with diminished ovarian reserve, and modified my treatment plan throughout my cycles. With her modifications, I went from retrieving 3 and 2 eggs (cycles 1 and 2) to retrieving 15 and 15 eggs (cycles 3 and 4). I would highly recommend her to anyone undergoing IVF, especially those with diminished ovarian reserve.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
If you don't understand something, ask lots of questions until you do! Dr. Vaughn is great at explaining complicated medical concepts, and is more than comfortable going into the weeds if you want details.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
Dr. Vaughn was extremely receptive to my questions, she answered all my questions and concerns (and I had a lot!). She also checked in repeatedly with me to see how I was doing with each cycle, and provided assistance with my decision of whether to undergo more cycles.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
Since I had low follicle count, we did a min stim protocol for cycles 1 and 2 (and got 3 and 2 eggs). Dr. Vaughn suggested that I try removing my IUD after cycle 1 - she said that studies show that it shouldn't make a difference, but that some of her patients had seen better results after IUD removal. We also switched to a flare protocol (microdose lupron flare) with antagonist priming (testosterone and estrace) for cycles 3 and 4, and had much better results (15 and 16 eggs).
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny)
The nursing staff was great. I am really bad with needles, but their blood draws were straightforward and as painless as they can get. The mountain view crew was particularly friendly and helpful. When I had appointments in the San Francisco office, they seemed more rushed and impersonal.
Describe your experience with Spring Fertility.
Spring Fertility has a great success rate, which is why I chose them. Their equipment and methodologies are very up-to-date, and their systems are seamless. The only downside to working with them at their Mountain View office is that it is only open M/W/F, so for appointments on other days, I had to go to Redwood City (Tu/Th) or San Francisco (weekends). Only the San Francisco office does retrievals. Therefore, there was some logistical hassles, but the doctors at the different offices exchanged information seamlessly and there were no issues with my treatment due to this.
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
I was charged for medication through Alto (pharmacy), and Spring charged me for the appointments and blood work.
9
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Spring Fertility
Mountain View (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Age 34
Treated 2020
Success w/ Doc 18 Eggs Frozen
1 Egg Freezing
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
In my first meeting with Dr. Vaughn I was impressed by her ability to explain the egg retrieval process in great detail, while also maintaining a warmth and approachability. She acknowledged the challenges around making a decision like freezing your eggs and patiently answered all my questions. At the end of the meeting I felt that any reservations I had were gone and I was excited about starting a once daunting process with the support of Dr. Vaughn. This clear communication and supportive attitude carried through my entire experience!
The cost of the egg retrieval procedure [at Spring Fertility] was $8,500 with the option for a payment plan and the medication ended up at around $4,000...I had a great experience at the Mountain View clinic, where the majority of my appointments were held. The staff was very friendly, the clinic was clean and comfortable and I never waited to begin my appointment. My visits were always quick and easy!
How was your experience with Sara Vaughn at Spring Fertility?
I had a wonderful experience with Dr. Vaughn from start to finish. I felt that she was genuinely invested in my comfort with each step of the process and in my overall success with egg retrieval. She was great about explaining each step the process and clearly communicating what comes next after each visit. She was friendly, relatable and positive. Most importantly, she made what once seemed an intimidating process completely attainable. I felt incredibly well cared for during my time with Dr. Vaughn.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
I would advise anyone considering egg retrieval and freezing not to hesitate to reach out and learn more. I would encourage them to place their trust in Dr. Vaughn and her amazing team, as they are true professionals and lovely people.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
In my first meeting with Dr. Vaughn I was impressed by her ability to explain the egg retrieval process in great detail, while also maintaining a warmth and approachability. She acknowledged the challenges around making a decision like freezing your eggs and patiently answered all my questions. At the end of the meeting I felt that any reservations I had were gone and I was excited about starting a once daunting process with the support of Dr. Vaughn. This clear communication and supportive attitude carried through my entire experience!
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
My egg retrieval treatment included regular appointments for ultrasounds to monitor ovarian follicle growth and bloodwork to monitor hormone levels. I began with 10 days of birth control and then moved on to 12 total days of twice daily injections before my retrieval.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny Chen )
Anny and the rest of the care team were great to work with! They were wonderful at managing my schedule, handling medication orders and clearly communicating every step of the process. Any time I reached out with a question or concern I received a response almost immediately, which was very impressive!
Describe your experience with Spring Fertility.
I had a great experience at the Mountain View clinic, where the majority of my appointments were held. The staff was very friendly, the clinic was clean and comfortable and I never waited to begin my appointment. My visits were always quick and easy!
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
The cost of the egg retrieval procedure was $8,500 with the option for a payment plan and the medication ended up at around $4,000.
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Spring Fertility
Mountain View (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
9
Age 32
Treated 2020
Success w/ Doc Yes
4 Egg Freezing
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Vaughn adjusted my treatments based on the results of my first cycle, which was not so satisfactory. She recommended a more aggressive treatment, informed me about the inconvenience involved (more injections), and this led to more successful cycles...is warm and approachable. She was knowledgeable about my particular circumstances, and I received personalized care and recommendations based on her knowledge. I felt that I could go to her about questions, even outside of the care/services I was directly receiving from her.
There was a miscommunication between the nursing director and the nursing staff [at Spring Fertility] regarding dropping off lab samples at a third-party lab. I communicated this to the the nursing staff immediately, but it unfortunately happened twice, and was quite stressful, in addition to the inconvenience...Doctors, and nursing staff are very professional and capable. Do note that your retrieval might not always be with your main/primary doctor, and that occasionally you'll be seen by a different doctor on your monitoring appointments (the routine check-ins). This is because the retrievals, and other procedures I assume are on a rotating schedule.
How was your experience with Sara Vaughn at Spring Fertility?
From my very first appointment with Dr.Vaughn, I felt that I was in very capable hands. It was important for me to have a female doctor as i went through this journey. She has immaculate bedside manners, and professionalism. She also educated me along the way, so that I understood the fertility process much better than i had months prior. She was honest with me about my prospects, while at the same time encouraging optimism, striking a good balance for fertility-related care.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
Ask questions, be realistic about your expectations, relax. You're in good hands.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
Dr. Vaughn is warm and approachable. She was knowledgeable about my particular circumstances, and I received personalized care and recommendations based on her knowledge. I felt that I could go to her about questions, even outside of the care/services I was directly receiving from her.
Describe the protocols Sara Vaughn used in your cycles at Spring Fertility and their degree of success.
Dr. Vaughn adjusted my treatments based on the results of my first cycle, which was not so satisfactory. She recommended a more aggressive treatment, informed me about the inconvenience involved (more injections), and this led to more successful cycles.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny)
Anny was wonderful. I felt that she was a companion (besides my partner) in this journey. She was communicative, very organized, and always provided help when I needed it.
Describe your experience with Spring Fertility.
The clinic is very well-run. Doctors, and nursing staff are very professional and capable. Do note that your retrieval might not always be with your main/primary doctor, and that occasionally you'll be seen by a different doctor on your monitoring appointments (the routine check-ins). This is because the retrievals, and other procedures I assume are on a rotating schedule.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
There was a miscommunication between the nursing director and the nursing staff regarding dropping off lab samples at a third-party lab. I communicated this to the the nursing staff immediately, but it unfortunately happened twice, and was quite stressful, in addition to the inconvenience.
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Spring Fertility
Mountain View (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Age 36
Treated 2020
Success w/ Doc 44 Eggs Frozen
3 Egg Freezing
East Asian
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
I had three treatment cycles with Dr Vaughn this summer, and my experience has been nothing but great from the initial consultant to the final procedure/surgery. During the initial consultant session, she was very patient in understanding my goal and explaining everything in an easy-to-understand. Each appointment with Dr. Vaughn is warm and personable, I trusted her every step of of the process. I highly recommend.
Anny [from Spring Fertility] was amazing. She communicates promptly, pays great attention to details. She is warm and caring...They have multiple locations across the area, so it can be very convenient. I had appointments with several on-call nurses and doctors ( when my primary team was absent, ie. weekend or holiday) , they are all very professional, nice and warm. Facility is also very clean. I never had to wait for too long in the patience room
How was your experience with Sara Vaughn at Spring Fertility?
I had three treatment cycles with Dr Vaughn this summer, and my experience has been nothing but great from the initial consultant to the final procedure/surgery. During the initial consultant session, she was very patient in understanding my goal and explaining everything in an easy-to-understand. Each appointment with Dr. Vaughn is warm and personable, I trusted her every step of of the process. I highly recommend.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Spring Fertility?
Don't hesitate to contact Dr. Vaughn.
During treatment, were you treated like a number or a human with Sara Vaughn at Spring Fertility?
Dr. Vaughn was very warm during my treatment, either during in-person appointments or over the phone.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Anny Chen)
Anny was amazing. She communicates promptly, pays great attention to details. She is warm and caring.
Describe your experience with Spring Fertility.
They have multiple locations across the area, so it can be very convenient. I had appointments with several on-call nurses and doctors ( when my primary team was absent, ie. weekend or holiday) , they are all very professional, nice and warm. Facility is also very clean. I never had to wait for too long in the patience room
Describe the costs associated with your care under Sara Vaughn at Spring Fertility.
$1500
10
Doctor
Sara Vaughn
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Spring Fertility
Mountain View (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review