SpringCreek Fertility

1 doctors work here

Rated 8.7
Strongly recommend: 78%Neutral: 8%Don't recommend: 14%8.7
78% strongly recommend
81 reviews
Operations
9.3
9.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.7
8.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
7
7
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
552
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Columbus
6760 Avery Muirfield
Dublin, OH 43016
Dayton
7095 Clyo Road
Dayton, OH 45459

10 patient reviews filtered by:

Clear Filters
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unknown Success
NPS
3
NPS
3
Age 31 - 34
5 IUI
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I rarely see Dr. Groll, only for the embryo transfers. He is nice for the few minutes I see him but he has never spoken to us about our fertility planning...He is way too busy with lots of patients. Do not expect to interact with him much and be your own advocate for your specific care. Do your own research and don't just take the cookie-cutter treatment presented to you...
[at SpringCreek Fertility] Two frozen embryo transfers have had to be moved because of clinic errors in communication, prescription orders, and when they just moved the time of the transfer without consulting me...Way too overscheduled, we often feel like we get put to the back of the line when scheduling the next transfer. We really have to keep track of everything ourselves and be our own advocates for our care/treatments. It feels like we are just another patient of many....
How was your experience with Jeremy Groll at SpringCreek Fertility?
I have only spoken with Dr. Groll at the embryo transfers. He did not consult with us for any of our treatment planning. He is soft-spoken and genuinely seems to enjoy his work but he is not necessarily personable. I would say that I really don't know much about him since we have very few interactions.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
He is way too busy with lots of patients. Do not expect to interact with him much and be your own advocate for your specific care. Do your own research and don't just take the cookie-cutter treatment presented to you.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
I rarely see Dr. Groll, only for the embryo transfers. He is nice for the few minutes I see him but he has never spoken to us about our fertility planning. The clinical staff are kind to us in person but the scheduling and logistics feel very impersonal. We often have to wait months between treatments.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Started with 5 rounds of medicated (femara and ovidrel) IUI using donor sperm (switched sperm donors after the first 3 rounds), we did this as it was more affordable than IVF. All of the 5 rounds had a negative pregnancy test. My wife did one round of egg retrieval and then we froze embryos (using donor sperm). Completed 3 separate embryo transfers using estrace/estradiol, femara/letrozole, acyclovir, 2mL of Progestrone in Oil (1/day), z-pack, medrol, xanex (day-of), and ibuprofen. All 3 transfers have resulted in negative pregnancy tests. We have two embryos left to transfer.
How competent was Jeremy Groll at LGBTQ care?
I would say that Dr. Groll is indifferent to us as an LGBTQ couple. He does not treat us any differently but since we see him so rarely I don't really have a good sense of it. His staff are friendly but they don't go out of their way to make us feel welcome specifically. They also had a very difficult time keeping our charts and treatments assigned to us as we moved from IUI to reciprocal IVF.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nursing/clinical staff are very kind and compassionate in person. However, they seem to be way too busy and are often impersonal on the phone and when scheduling. They don't always see everything in my chart and had a hard time keeping my wife and I separate. They were repetitive in their calls and reminders and would change schedules or schedule transfers months out.
Describe your experience with SpringCreek Fertility.
Strengths - They are friendly, clean, using the most recent technology and techniques, they have multiple offices, but are really the only game in town. Weaknesses - Way too overscheduled, we often feel like we get put to the back of the line when scheduling the next transfer. We really have to keep track of everything ourselves and be our own advocates for our care/treatments. It feels like we are just another patient of many.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
~$2,000 per IUI round ~$17,000 for egg retrieval and first transfer $3,650 for each frozen embryo transfer
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
There was no discussion of this as we only wanted to transfer one embryo at a time.
How competent was SpringCreek Fertility at LGBTQ care?
We saw them at a pride event a few years ago, but they don't seem to do anything specific or focused on the LGBTQ community.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at SpringCreek Fertility.
It was easy to ship our sperm to the clinic, no issues with that.
What specific things went wrong at SpringCreek Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at SpringCreek Fertility.
Two frozen embryo transfers have had to be moved because of clinic errors in communication, prescription orders, and when they just moved the time of the transfer without consulting me.
3
Doctor
Jeremy Groll
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
LGBTQ Care
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
LGBTQ Care
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
5
NPS
3
Age 37
1 Embryo Freezing
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Successful
He [Dr. Groll] always seems rushed though running from one patient's room to the next. He is a very hard person to read or feel comfortable around but obviously very smart; referring to research and such. His demeaning is robotic. He did make himself available after hours after my retrieval...I didn't consult with the doctor about my procedure, I consulted with his clinical team only. I never really saw the doctor until my very last ultrasound and then only for retrieval surgery right before and right after...
We have had two very frustrating mistakes by the clinic [SpringCreek Fertility] in prescriptions and scheduling. The wait time between treatments is unacceptably long. As an LGBTQ+ couple, we feel that we've been pushed to the bottom of the start line with each treatment cycle and the clinic sends you back to square one. They do not act as if they know you on the clinical management side...they have quality facilities, good nurses, and top-notch equipment. They are a bit pricey it seems too. They need to add more doctors to the team to help...
How was your experience with Jeremy Groll at SpringCreek Fertility?
He does explain things and offers to answer questions. He always seems rushed though running from one patient's room to the next. He is a very hard person to read or feel comfortable around but obviously very smart; referring to research and such. His demeaning is robotic. He did make himself available after hours after my retrieval.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Take as much time to ask questions as you can, he will explain things. Educate yourself though and don't be pressured into unnecessary tests.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
I didn't consult with the doctor about my procedure, I consulted with his clinical team only. I never really saw the doctor until my very last ultrasound and then only for retrieval surgery right before and right after. I was in line for retrieval day next to two other patients in prep and recovery. Every time I call in on the phone I got a different staff person and they didn't know me.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I was prescribed Follistim, Menopur, Ganirelix, and Ovidrel. I ended up not needing to use all of the Follistim due to overstimulation. I don't remember what was prescribed to help with overstimulation though. I was monitored every other day by ultrasound as my follicles with eggs grew. I took the Ovidrel 24-36 hours prior to retrieval.
How competent was Jeremy Groll at LGBTQ care?
I think the paperwork is very heterosexually gendered. I never felt overlooked as an LGBTQ+ person though. I think Dr. Groll isn't exactly aware that couples like us can't just keep trying on our own in-between treatment cycles though.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nurses are the heart and soul of Springcreek. They are so kind, so caring, and very approachable. I appreciated their thoughtfulness and sympathy after my wife and I had a negative pregnancy test again. I would say they do need to assign primary nurse coordinators and make sure those nurses are always interacting with a set cohort of patients. It seems this past year that they have had a lot of changeover on the nurse team.
Describe your experience with SpringCreek Fertility.
The clinic is expanding to auxiliary branches way too quickly without properly training new staff. It seems like, to me as a patient, that the Dayton branch is being crammed with new patients while running the Dr. around the region; at the expense and frustration of current patients. We have had two very frustrating mistakes by the clinic in prescriptions and scheduling. The wait time between treatments is unacceptably long. As an LGBTQ+ couple, we feel that we've been pushed to the bottom of the start line with each treatment cycle and the clinic sends you back to square one. They do not act as if they know you on the clinical management side. They seem like a good clinic with a good success rate but we have struggled to connect with them after two years. However, they have quality facilities, good nurses, and top-notch equipment. They are a bit pricey it seems too. They need to add more doctors to the team to help.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Meds were about $1,500 for egg retrieval treatments. The whole thing and procedure is about around $17,500 total I believe.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
We were not pushed to do multiple embryos, in fact it was signed-off to acknowledge one and one only would be used per treatment cycle.
How competent was SpringCreek Fertility at LGBTQ care?
They were fine. They don't discriminate. They could do a better job of noting on the paperwork neutral non-gendered labels for the partners.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at SpringCreek Fertility.
We used donor sperm. They provided a list of donor centers they recommended but we did our own research and found a different one out of California. It seems to have been okay to coordinate, but we did all of the coordination, not our clinic really.
What specific things went wrong at SpringCreek Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at SpringCreek Fertility.
One of our treatment cycles was cancelled due to the clinic's scheduling error after my wife had already started her Estrace regime. Another time we were not given a prescription and it was assumed called in and it messed up our scheduling and timed treatment so that had to be pushed further out in the calendar. And then I got overstimulated in my egg retrieval and had to be monitored for additional ultrasounds and drugs.
5
Doctor
Jeremy Groll
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
LGBTQ Care
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
0
NPS
5
Age 35
European
Income $100K - $199K
Professor
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
During our first consult (via telemedicine due to COVID-19) he [Dr. Groll] never introduced himself, asked which one of us (my wife or myself) would be carrying, nor asked ANY questions about our experiences, plans, medical history, etc. He just looked at my intake form, made some assumptions, and started reading off percentages based on a "perfectly fertile woman." We didn't get any personalized information during the entire hour-long session.
[nurses of SpringCreek Fertility have] Great communication, very proactive, and very understanding...as a same-sex couple, we didn't feel uncomfortable because of our sexuality, but did feel shamed and misunderstood because of the approach we were taking to making our family. New patients should know to ask about any legal logistics up front if they aren't in the category of a "traditional" male/female couple with biological infertility using the male partner's sperm. If using donor sperm, make sure the clinic is 100% forthright about their policies.
How was your experience with Jeremy Groll at SpringCreek Fertility?
We ended our consult feeling discouraged, misunderstood, and frankly shamed for the approach we are taking to starting a family. We had more questions after the consult than we did before. My spouse is a medical provider and I have done a lot of research, so we wanted technical information about which medications and approaches he suggested for IUI based on my cycle and history. Instead, we got some general percentages of success rates and multiple answers to our questions in the form of "then, we will make you ovulate." Because he never asked me about my body or history, I felt like he was just suggesting this general approach and that he felt like he knew what was best - at several points, I felt like it was wrong for me to be asking questions. I have never felt more uncomfortable or discouraged following a medical appointment!
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
If you like lots of medical detail (instead of general explanations), don't expect that. If you like warmth or personalized treatment, I didn't experience that either.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
During our first consult (via telemedicine due to COVID-19) he never introduced himself, asked which one of us (my wife or myself) would be carrying, nor asked ANY questions about our experiences, plans, medical history, etc. He just looked at my intake form, made some assumptions, and started reading off percentages based on a "perfectly fertile woman." We didn't get any personalized information during the entire hour-long session.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
He suggested blood testing (he would not tell us which tests), followed by a hysterosonogram. For an IUI cycle, he said he would "make me ovulate" but would not explain which medications he suggested for this.
Describe your experience with the nursing staff at SpringCreek Fertility.
Great communication, very proactive, and very understanding.
Describe your experience with SpringCreek Fertility.
All of our friends have had great experiences here. And, as a same-sex couple, we didn't feel uncomfortable because of our sexuality, but did feel shamed and misunderstood because of the approach we were taking to making our family. New patients should know to ask about any legal logistics up front if they aren't in the category of a "traditional" male/female couple with biological infertility using the male partner's sperm. If using donor sperm, make sure the clinic is 100% forthright about their policies. Using a known donor or surrogate - go somewhere else.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
We did not get to this stage because we could not pursue treatment with this clinic due to their policies.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
NA
What specific things went wrong at SpringCreek Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at SpringCreek Fertility.
The clinic did not explain their policies for known/directed donor sperm at any point during our initial phone calls or during either of the consults (one with each doctor) that we did. These policies include three mandatory visits with a psychologist prior to beginning treatment, which we found to be a stigmatizing and unnecessary burden on our already stressful and complex journey. Rather than telling us about this policy ahead of time, we found out about it when the nurse called me to schedule my treatment. We were absolutely devastated and didn't feel comfortable moving forward with treatment despite the good reputation of the clinic and its convenience to our location.
0
Doctor
Jeremy Groll
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
5
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
2
NPS
1
Age 39
Unexplained
Income $0 - $49K
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Doctor Jeremy Groll: Met him once for a procedure. Never saw him again after that. No bed side manner. I’m not sure I ever even passed him in the building again. He didn’t spend any additional time in room to explain anything. He left that up to the nurse...At another appointment, our IUI was over an hour and a half past appointment. No one came in to explain why, and we were worried that the sperm was not going to be as quality, due to how many hours late it was injected.
There was only one nurse [at SpringCreek Fertility] out of at least 6 that we saw at our appointments, over a 6 month span. Only one nurse was remembered. Only one out of several showed compassion...The IUI procedure was $1,100. The sperm sample/ lab fee, was an additional $300. The medication and supplements for my husband and I were about $400.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Doctor Jeremy Groll: Met him once for a procedure. Never saw him again after that. No bed side manner. I’m not sure I ever even passed him in the building again. He didn’t spend any additional time in room to explain anything. He left that up to the nurse.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Staff is not informed on numerous things. You may never even meet Dr. Groll. Some staff aren’t adequately trained. You will definitely be treated like a number. Go somewhere else.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
At 1 of our several appointments, the front staff forgot about us. At another appointment, our IUI was over an hour and a half past appointment. No one came in to explain why, and we were worried that the sperm was not going to be as quality, due to how many hours late it was injected.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I asked for my husband’s print out of sperm sample used for our second IUI procedure. I was denied and told that it was property of the FDA! We were happily given our copy the first treatment we did with this office so I was confused as to why we were told no. Even more confused we were told it belonged to the Food & Drug Administration...
Describe your experience with the nursing staff at SpringCreek Fertility.
There was only one nurse out of at least 6 that we saw at our appointments, over a 6 month span. Only one nurse was remembered. Only one out of several showed compassion.
Describe your experience with SpringCreek Fertility.
The front desk was very uneducated on what went on in the office. 2 females at front desk forgot that we were sitting in the waiting area for an appointment. We were also told inaccurate information twice, instead of front desk person simply asking the lab the correct answer.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
The IUI procedure was $1,100. The sperm sample/ lab fee, was an additional $300. The medication and supplements for my husband and I were about $400.
What specific things went wrong at SpringCreek Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at SpringCreek Fertility.
It’s very embarrassing to be told you can’t have a copy of your own sperm count, and then told that it’s property of the Food and Drug administration! Especially after there was no issue with receiving a copy of sperm count first IUI round. Then at a different appointment, IUI appointment, very time sensitive, was done almost 2 hours after appointment.
2
Doctor
Jeremy Groll
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
1 of 5
1
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
4
NPS
3
Age 29
1 IUI
Income $50K - $99K
1st of 2 Docs
6 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
after our initial consultation I never saw or spoke with Dr. Groll through the rest of our appointments and treatment with him. That made me feel more like a number than an important human...he went over all our questions about treatment and IVF in detail and put us at ease with that potential future decision...We went ahead with an IUI the following month but never saw him for any of the ultrasounds or the actual IUI except in the hallway on our way out
They [SpringCreek Fertility nurses] were wonderful, kind and caring through out my treatment there...our Initial consultation was $400 and fertility testing was around 1,000+ Our IUI total was $1,300-1,400...Great team, friendly staff. I enjoyed working with Dr.Grolls staff a lot. They were professional, but really tried to make the most of a crummy reality, like making you laugh with sperm pen holders in the office or a sperm stress ball to hold if nervous during your procedure.
How was your experience with Jeremy Groll at SpringCreek Fertility?
At our first consultation I was impressed with his knowledge. It was our first experience working with a fertility doctor and he went over all our questions about treatment and IVF in detail and put us at ease with that potential future decision. After extensive testing on my husband and I both, it was decided to do an IUI. I went for my baseline ultrasound where the tech found what she believed was a 5.5 cm Endometrioma and also a corpus luteum cyst. It was communicated through his staff that the IUI needed to be put on hold while I went on a cycle of birth control to see how those cysts responded. When questioned if surgery needed to happen, he said no, that he could get work around it and get me pregnant faster with out the risks of scarring that surgery would potentially have. We went ahead with an IUI the following month but never saw him for any of the ultrasounds or the actual IUI except in the hallway on our way out. That was disappointing to us. It started to feel very impersonal and we started questioning if this cyst wasn’t supposed to be there, regardless of risk, shouldn’t it come out?!?
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Have your questions well thought out and written down because you only have a general time slot and you don’t want to be on the way home and think of something you wished you would have asked
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
after our initial consultation I never saw or spoke with Dr. Groll through the rest of our appointments and treatment with him. That made me feel more like a number than an important human.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Sept 2019 : extensive testing on both my husband and I. The only thing a little high was my elevated killer cells which he said we would treat with prednisone after IUI/ovulation for precaution. Oct 2019 : scheduled IUI. Baseline ultrasound found cysts, so I was put on a cycle of birth control to see how they responded. 5.5 cm cyst hadn’t changed. Nov 2019: medicated cycle of letrozole with IUI and prednisone following IUI until period came. IUI was unsuccessful. We felt led at that point to get a second opinion on the 5.5 cm cyst that was pointing to be an Endometrioma due to coloring and shading shown on ultrasound.
Describe your experience with the nursing staff at SpringCreek Fertility.
I loved Dr. Grolls nursing staff. They were wonderful, kind and caring through out my treatment there!
Describe your experience with SpringCreek Fertility.
Great team, friendly staff. I enjoyed working with Dr.Grolls staff a lot. They were professional, but really tried to make the most of a crummy reality, like making you laugh with sperm pen holders in the office or a sperm stress ball to hold if nervous during your procedure.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
I don’t remember exact numbers but our Initial consultation was $400 and fertility testing was around 1,000+ Our IUI total was $1,300-1,400
4
Doctor
Jeremy Groll
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
3
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 37 - 38
3 IVF
Endometriosis
Uterine Fibroids
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After failed multiple frozen embryo transfers, I felt like he [Dr. Groll] did not change protocols or adjust course adequately. Before each transfer he would state that everything looked good and he was very hopeful and my chances were high. But after several transfers, still no results. Anytime I suggested additional testing or other treatment options, he would say that those treatments didn't work and I was shot down every time.
[SpringCreek Fertility] Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative.... They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus.
How was your experience with Jeremy Groll at SpringCreek Fertility?
After failed multiple frozen embryo transfers, I felt like he did not change protocols or adjust course adequately. Before each transfer he would state that everything looked good and he was very hopeful and my chances were high. But after several transfers, still no results. Anytime I suggested additional testing or other treatment options, he would say that those treatments didn't work and I was shot down every time.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
We went to this clinic for over a year without results. We should have left much sooner to seek help elsewhere.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Very kind and friendly staff
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Antagonist protocol used. He does not use Lupron. Made very little changes in protocol from cycle to cycle.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: IVF team )
Nurses were somewhat knowledgeable, but at times hard to get ahold of. Best to communicate through email. I have been a patient at the practice longer than any of the nurses have worked there.
Describe your experience with SpringCreek Fertility.
Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative. Dr. Groll himself has extensive experience, but seemingly unable to budge on making adjustments to protocols. I asked about trying several different tests and treatments and was shot down every time. They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus. I went through several IVF Cycles there, and totally feel like I wasted my money. Before each cycle I was told my chances were great and everything looked good and I feel like I was giving false hope so that they could just get more money out of me. My biggest regret is not transitioning care for switching practices after my 3rd failed cycle.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Average around $15,000 per IVF cycle
What specific things went wrong at SpringCreek Fertility?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at SpringCreek Fertility.
I am a healthcare professional myself, and was disappointed by how information and details were conveyed and handled.
6
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2018, Unsuccessful
NPS
7
NPS
6
Age 34 - 36
1 IVF
1 Egg Freezing
Male Factor
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Groll himself is very knowledgeable. He is up-to-date on all of the recent studies and medical advancements in the fertility industry. It would get overwhelming when he would explain things and try to help us understand. He was always very quiet and reserved when speaking as if to "get the job done". He had sympathy, but also was very much a "let's move on" type of person... Kind of felt rushed and pressured at some points.
Also, when we signed all the paperwork for IVF [at Spring Creek Fertility] we signed a form for cryopreservation of our embryos stating it'd be $1000 for the first year then $300 each additional year. We paid the first $1000, but when the next year came around, I received a bill for $540 to be paid in 5 weeks. Not very much warning. After speaking with the financial/billing lady, she said that they switched providers and tried to alert the patients as early as they could. Problem # 1 is that I signed an agreement that it'd be $300, so that's not cool. Problem #2 is that they wanted me to get $540 together as if that's not a big deal. If they had given me a grace period and allowed a few more weeks I could have pulled from a couple paychecks to get it together all in one lump sum.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll himself is very knowledgeable. He is up-to-date on all of the recent studies and medical advancements in the fertility industry. It would get overwhelming when he would explain things and try to help us understand. He was always very quiet and reserved when speaking as if to "get the job done". He had sympathy, but also was very much a "let's move on" type of person. I had two chemical pregnancies, so he was quick to move us on. After my miscarriages, he knew we had to miscarry and let my body heal, but it was very much a "prices go up at the beginning of the year" or "I still think we have a chance of this working." Kind of felt rushed and pressured at some points. The nursing staff was always helpful and nice. They would give hugs and encouraging words. I liked the touch of giving out the bracelets at each stage of IVF. A nice little touch. Although, towards the end, after 4 rounds (1 fresh IVF cycle and 3 frozen) I felt like Dr. Groll was grasping at straws trying to get us answers and was trying to justify to himself why we couldn't stay pregnant. More, of a "this girl has been through 4 rounds and it's still not working, what am I doing wrong?" kind of feel.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Don't be afraid to advocate for yourself. If you do not feel that the route he is suggesting is right for you, don't be afraid to speak up. Also, if he does not change a protocol or you have a side effect, etc. Contact the office and tell them. Remember...this is YOUR treatment, not theirs, you get to decide what happens.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
The office staff was always very nice and welcoming from the start. It took us a while to get the money together for IVF so they would call us every once in a while during that time to check in on us and make sure we were ok and asked if there was anything else they could do for us while we waited. They always worked with us to make sure we got the best prices and answers we could.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
For my fresh IVF cycle I was on: Follistim/ Gonal F; Menopur; Ganirelix; and Ovidrel for trigger. Then right before transfer I had Progesterone-in-oil and Prometrium. As I went on to frozen cycles I had Methylfolate added, Prednisone, and Lovenox/Baby Aspirin. The Methylfolate was due to MTHFR factor; Predisone was for natural killer cell agent; and Lovenox and baby aspirin were for a blood clotting disorder. PIO and Prometrium never changed. I also had Medrol for about 4 days for each transfer.
Describe your experience with SpringCreek Fertility.
Strength: Great nursing staff. Debbie was always super sweet to us. Kris was our IVF nurse and she always answered calls and emails for me, even after hours. I also was able to contact the medical assistant, Jordan, when Dr. Groll was not available. So that was helpful. I also had good communication with the financial ladies when talking about pricing. There were times though that I felt like I was pressured to move on with a cycle. Let's say that the FET would cost $3000 they'd quote me that on July 10th and say that in order to do it in August, I had to pay it by July 20th. Ten days is not very long to get together that amount of money. At times I felt as if they just wanted the money/patients. Working with patients in which a good majority of them do not have insurance coverage, you have to be mindful of this and remember that thousands of dollars is not easy for people to just scrounge together. Also, when we signed all the paperwork for IVF we signed a form for cryopreservation of our embryos stating it'd be $1000 for the first year then $300 each additional year. We paid the first $1000, but when the next year came around, I received a bill for $540 to be paid in 5 weeks. Not very much warning. After speaking with the financial/billing lady, she said that they switched providers and tried to alert the patients as early as they could. Problem # 1 is that I signed an agreement that it'd be $300, so that's not cool. Problem #2 is that they wanted me to get $540 together as if that's not a big deal. If they had given me a grace period and allowed a few more weeks I could have pulled from a couple paychecks to get it together all in one lump sum. They did not so I now have $45 taken out of my account every month to cover this. Another issue is your medical records. They are charging you a ridiculous amount for your medical records. If you need them for insurance or your primary doc or whatever, be prepared to pay a ridiculous amount. It's not just a printing or mailing fee...but a legit fee. Their reasoning is that 1. all practices are going to this...which is complete BS and not true. 2. due to the amount of time it takes to compile the records, that is why we have to pay. So basically you are paying for an office personnel to do their job. Electronic records..records that are already stored in the computer so they need to either print them off or drag them to a flash drive to send to you. So be prepared for yet ANOTHER bill from them if you ever want your records. OR fight them like I did and tell them how ridiculous this policy is and that they've already taken nearly $20,000 of my money...what do they need $75 more for??
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
IVF was roughly $8000 + another $2000 for meds so around $10,000 total. Each FET ranged from $3000-$3500 + meds. I'd say grand total with procedures, meds, bloodwork, etc, we're looking at roughly $20,000.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
He let us decide each time if we wanted to transfer one or two embryos. He would tell us the pros and cons of each but ultimately left it up to us. We had a twin miscarriage so after that, he advised us to just do one, however, he was not against us doing two. We elected to do one that round.
What specific things went wrong at SpringCreek Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at SpringCreek Fertility.
Just the medical records policy is complete crap, so watch out for that. If you call the office be prepared to talk to a nurse, which is fine, but if you want to ask the doctor specifically, ask for him. Read the fine print on all paperwork so you don't have any hidden fees (i.e. cryo fees and medical records release fees).
7
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
6
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
0
NPS
0
Age 34
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Income $200K - $499K
Doctor
1st of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We did IVF and it failed miserable. I got a second opinion and they said that the dosages and time of egg retrieval were inappropriate. When the cycle failed, he [Dr Groll] said he would just do the same thing again, and what? Expect a different result?
[SpringCreek] is a nice, new clinic...[The staff] were friendly, but didn't seem very knowledgable....I had to request my records 4 times before they were sent to a second opinion. I was told the wrong time for appointments as well.
How was your experience with Jeremy Groll at SpringCreek Fertility?
I would never recommend him to another person. He only offers one protocol despite the outcome, and his patient work-up is poor. His technique seems terrible after my experience with another doctor. I almost felt like my experiences bordered on malpractice.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Don't even set foot in the door.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
He would never call you - you always have to speak to a nurse. He was not willing to take time to discuss treatments.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
We did IVF and it failed miserable. I got a second opinion and they said that the dosages and time of egg retrieval were inappropriate. When the cycle failed, he said he would just do the same thing again, and what? Expect a different result?
Describe your experience with the nursing staff at SpringCreek Fertility.
They were friendly, but didn't seem very knowledgable.
Describe your experience with SpringCreek Fertility.
It is a nice, new clinic.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
It was more expensive than other locations
What specific things went wrong at SpringCreek Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at SpringCreek Fertility.
I had to request my records 4 times before they were sent to a second opinion. I was told the wrong time for appointments as well.
0
Doctor
Jeremy Groll
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
6
Age 33 - 34
1 IVF
Male Factor
PCOS
Poor Egg Quality
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Only Doc Seen
Surrogacy With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Groll is] very personable and empathetic... He’s great and communicates well if you’re an in-state patient. Once you become an out-of-state patient though, communication goes out the window. He’s a great doctor. But I wish my last transfer’s protocol was a little different....He prefers transferring only one embryo at a time... The clinic [SpringCreek] is AMAZING. Clean. Welcoming. The receptionists are so great. Kind and personable. The embryologist is amazing too.
The clinic [SpringCreek Fertility] is AMAZING. Clean. Welcoming. The receptionists are so great. Kind and personable. The embryologist is amazing too. They have the most up-to-date technologies. The lab is convenient and clean.... They were great but don’t communicate that well when you’re an out-of-state patient... [Dr. Groll] prefers transferring only one embryo at a time
How was your experience with Jeremy Groll at SpringCreek Fertility?
He’s great and communicates well if you’re an in-state patient. Once you become an out-of-state patient though, communication goes out the window. He’s a great doctor. But I wish my last transfer’s protocol was a little different.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Be your own advocate
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
He’s very personable and empathetic
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I don’t remember
Describe your experience with the nursing staff at SpringCreek Fertility.
They were great but don’t communicate that well when you’re an out-of-state patient
Describe your experience with SpringCreek Fertility.
The clinic is AMAZING. Clean. Welcoming. The receptionists are so great. Kind and personable. The embryologist is amazing too. They have the most up-to-date technologies. The lab is convenient and clean.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
I spent over 15k
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
He prefers transferring only one embryo at a time
8
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
0
NPS
0
Age 34 - 35
3 IUI
2 IVF
Diminished Ovarian Reserve
1st of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Told I would get 14 eggs and got 5. Mistimed my trigger. Did not order correct labs. Missed three fibroids (one large) that after I transferred care due to poor results, my new doctor immediately caught them. ... I asked multiple times about a laparoscopy and he said that was totally unnecessary. When my new doctor did it, I had severe endometriosis, one of the worst cases he had ever seen. He said the IUIs Dr. Groll did had no chance of working. Made decisions based on scheduling rather than chance of success.
Strengths: beautiful office [SpringCreek]. Parking is easy. Location is convenient. Weaknesses: the Doctor missed too many things with my cycles and that of others. The doctor only does a couple different protocols. If your case is at all complicated, it is too much for them. I really wish I had gone elsewhere sooner. ... Incorrect workup. Triggered too early. Told things wouldn’t work, then told they would. Told I would get much better results than I did.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Told I would get 14 eggs and got 5. Mistimed my trigger. Did not order correct labs. Missed three fibroids (one large) that after I transferred care due to poor results, my new doctor immediately caught them. Did a fresh transfer that other reproductive endocrinologist said was completely inappropriate with a high progesterone and missed fibroids. I asked multiple times about a laparoscopy and he said that was totally unnecessary. When my new doctor did it, I had severe endometriosis, one of the worst cases he had ever seen. He said the IUIs Dr. Groll did had no chance of working. Made decisions based on scheduling rather than chance of success.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Get another opinion.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Did 3 IUIs and 2 IVFs. Gave contradicting information.
Describe your experience with SpringCreek Fertility.
Strengths: beautiful office. Parking is easy. Location is convenient. Weaknesses: the Doctor missed too many things with my cycles and that of others. The doctor only does a couple different protocols. If your case is at all complicated, it is too much for them. I really wish I had gone elsewhere sooner.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
10,000 plus meds
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
Fine with multiple transfer. He transferred two PgS normal embryos to my friend.
What specific things went wrong at SpringCreek Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at SpringCreek Fertility.
Incorrect workup. Triggered too early. Told things wouldn’t work, then told they would. Told I would get much better results than I did.
0
Doctor
Jeremy Groll
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5