SpringCreek Fertility

1 doctors work here

Rated 8.7
Strongly recommend: 78%Neutral: 8%Don't recommend: 14%8.7
78% strongly recommend
81 reviews
Operations
9.3
9.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.7
8.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
7
7
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
552
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Columbus
6760 Avery Muirfield
Dublin, OH 43016
614-401-4113
Dayton
7095 Clyo Road
Dayton, OH 45459
937-458-5084

81 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
6
Age 37 - 38
3 IVF
Donor Sperm
Endometriosis
Uterine Fibroids
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After failed multiple frozen embryo transfers, I felt like he [Dr. Groll] did not change protocols or adjust course adequately. Before each transfer he would state that everything looked good and he was very hopeful and my chances were high. But after several transfers, still no results. Anytime I suggested additional testing or other treatment options, he would say that those treatments didn't work and I was shot down every time.
[SpringCreek Fertility] Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative.... They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus.
How was your experience with Jeremy Groll at SpringCreek Fertility?
After failed multiple frozen embryo transfers, I felt like he did not change protocols or adjust course adequately. Before each transfer he would state that everything looked good and he was very hopeful and my chances were high. But after several transfers, still no results. Anytime I suggested additional testing or other treatment options, he would say that those treatments didn't work and I was shot down every time.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
We went to this clinic for over a year without results. We should have left much sooner to seek help elsewhere.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Very kind and friendly staff
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Antagonist protocol used. He does not use Lupron. Made very little changes in protocol from cycle to cycle.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: IVF team )
Nurses were somewhat knowledgeable, but at times hard to get ahold of. Best to communicate through email. I have been a patient at the practice longer than any of the nurses have worked there.
Describe your experience with SpringCreek Fertility.
Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative. Dr. Groll himself has extensive experience, but seemingly unable to budge on making adjustments to protocols. I asked about trying several different tests and treatments and was shot down every time. They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus. I went through several IVF Cycles there, and totally feel like I wasted my money. Before each cycle I was told my chances were great and everything looked good and I feel like I was giving false hope so that they could just get more money out of me. My biggest regret is not transitioning care for switching practices after my 3rd failed cycle.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Average around $15,000 per IVF cycle
What specific things went wrong at SpringCreek Fertility?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at SpringCreek Fertility.
I am a healthcare professional myself, and was disappointed by how information and details were conveyed and handled.
6
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
6
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
European
Income $50K - $99K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Groll is trustworthy and approachable. He is willing to listen to your questions and concerns and never comes across as condescending or accusatory. Our experience with Dr. Groll felt like a collaboration towards our fertility goals rather than blindly following the doctor's order as we had experienced in the past.... IVF with ICSI and Frozen Embryo transfer. Pre Stimes was managed with a few weeks of estrace. Egg retrieval(ER)/Stim protocol included Gonal-F & Menopur 11 days prior to ER. Cetrotide antagonist to prevent ovulation was added 5 days prior to ER and an Ovidrel trigger 36 hours before retrieval.
Personal and compassionate care is a strength of Spring Creek Fertility. From the friendly greetings to the charms and personalized hand-written postcards supporting us through the journey, you never felt alone. I did not take advantage of any of them, but they also have several support groups available for patients and non-patients to attend. The only improvement I would make is the addition of an online portal to enable patients to view their results and records.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is trustworthy and approachable. He is willing to listen to your questions and concerns and never comes across as condescending or accusatory. Our experience with Dr. Groll felt like a collaboration towards our fertility goals rather than blindly following the doctor's order as we had experienced in the past.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Come prepared with questions because Dr. Groll and his staff will be willing to answer them.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Everyone at the clinic is very compassionate and always willing to take the time to answer questions. Their availability and warmth is much appreciated. They treat not only the medical side of infertility but also provide emotional support and help to understand the financial aspects of the journey.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
IVF with ICSI and Frozen Embryo transfer. Pre Stimes was managed with a few weeks of estrace. Egg retrieval(ER)/Stim protocol included Gonal-F & Menopur 11 days prior to ER. Cetrotide antagonist to prevent ovulation was added 5 days prior to ER and an Ovidrel trigger 36 hours before retrieval. Nine eggs were retrieved, 5 fertilized with ISCI and 2 made it to blastocyst freeze. Results of FET are not yet known.
Describe your experience with your nurse at SpringCreek Fertility.
The entire nursing staff is excellent. They were prompt to answer any of my questions or quickly find an answer and return my call. I always felt like the entire staff was there to support my journey and available at any time.
Describe your experience with SpringCreek Fertility.
Personal and compassionate care is a strength of Spring Creek Fertility. From the friendly greetings to the charms and personalized hand-written postcards supporting us through the journey, you never felt alone. I did not take advantage of any of them, but they also have several support groups available for patients and non-patients to attend. The only improvement I would make is the addition of an online portal to enable patients to view their results and records.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
I paid an upfront deposit in full of around $6,300 that provided all care, monitoring appointments, blood work and procedures for my 1st IVF cycle, Cryo Freeze and first FET. Everything but meds was included in the initial payment to prevent surprises along the way.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
Doctor recommended 1 embryo transfer due to risk of multiples without significant success rate trade-off. Was strongly against transferring more than two for our first IVF cycle. We preferred to only transfer 1, so this was not an issue.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 30 - 31
3 IUI
Male Factor
PCOS
Uterine Fibroids
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
He was extremely thorough and very patient with us as this was our first time and we were anxious and had tons of questions....As the exam went on he took the time to explain certain things on the ultrasound and answer my questions about his findings. He gave me my results in real time, right there during the exam.... After our 3 failed IUI attempts Dr. Groll had my natural killer cell level checked. It came back that my NK cells were slightly elevated. He
I think a new patient would want to know that Springcreek is very warm and inviting. The environment is friendly and it does not feel like a sterile doctors office. The scheduling is flexible and you always leave with a sheet that reviews what you had done that day and what you need to do for your next appointment which I find so helpful because you tend to get forgetful when anxious and dealing with treatments. Springcreeks strength is its staff, they really are awesome. T
How was your experience with Jeremy Groll at SpringCreek Fertility?
My experience as a patient has been wonderful. Our first visit with Dr. Groll was a sit down consultation. He went over our history with trying to conceive and asked my husband and I several questions. He explained what he though our course of action should be and described all the testing he would like us to do in detail. He was extremely thorough and very patient with us as this was our first time and we were anxious and had tons of questions. We left that visit feeling very positive. Dr. Groll did my saline sonogram prior to our treatment to check my uterine cavity and to make sure my Fallopian tubes were open. I was nervous since I had never had one of these done and he made me feel completely comfortable. As the exam went on he took the time to explain certain things on the ultrasound and answer my questions about his findings. He gave me my results in real time, right there during the exam. I left that appointment feeling even more positive. After our 3rd IUI we had a meeting with Dr. Groll and he explained why he though our treatment had failed and then explained what he would suggest for us going forward. My husband and I took a break for a few month and recently just decided to get back up on the horse and try again. We had another meeting with Dr. Groll to explain our concerns and he again very thoroughly explained to us the adjustments he would be making to our treatment plan and answered every single one of our questions. We never felt rushed or like we were asking silly questions ( I tend to feel like my questions are a little out there). Every visit with him was lengthy and he took his time with us as a couple. When we felt overwhelmed he explained things in even more detail to make it easier for us to understand and make informed decisions. I would recommend Dr. Groll to anyone looking for fertility care from a compassionate doctor.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
I would tell a prospective patient that getting started is the hardest part and that going to Dr. Groll made this process so much easier and informative. From the minute we walked through the door we felt like we were in good hands. I would tell them that he is straightforward and won’t give you false hope. You can tell he is very respected by all of his patients and staff. I would tell a prospective patient that no question is silly and to not be afraid to ask your questions and voice your concerns, he will listen and explain everything.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Being a patient at Dr. Grolls office makes me feel like I’m not just a number. Dr. Groll has sat down with my husband and I several times to answer our questions and concerns, to shed light on things we were unaware of and he always makes us feel comfortable and that we are in good hands. He is willing to try new techniques and medications and he did a complete assessment of my husband and I. Hormonally and physically. He has a fantastic bedside manor and he doesn’t give you false hope. My husband and I were recommended to a second Specialist for a second opinion and we choose to stay at Springcreek with Dr. Groll. We feel confident in his care. His staff is also amazing! Every person I have ever came in contact with there is so caring and compassionate. When you come in for treatment they know you by name and always great you warmly. I have received so many hugs and words of validation and encouragement through my treatment process, they truly make you feel like you are not alone in this process and that there is light at the end of the tunnel. When I have been In tears for yet another failed treatment cycle, they cried with me and showed me so much compassion. They encouraged me to keep trying. We feel very blessed to have found Dr. Groll and his staff.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Our treatments started after I had my saline sonogram and lab work and my husband had his sperm analysis. My husbands results were: good sperm count, good sperm motility, low sperm morphology. My saline sonogram showed that my tubes were open, I had a mild pcos appearance on my ovaries, and a subserosal fibroid on the front of my uterus. My labs were normal aside from a slightly elevated insulin level (I started metformin immediately). With our results Dr. Groll recommended IUI. We did 3 cycles, I had good follicles each time, I took femara and did a trigger shot 36 hours prior to our iui each time and my husbands post wash counts were always great, they increased every time. After our 3 failed IUI attempts Dr. Groll had my natural killer cell level checked. It came back that my NK cells were slightly elevated. He said this could have been a factor in our failure since on paper we had 3 “perfect” cycles. He recommended either trying another iui with some medication changes or moving to Ivf. These changes would be taking acyclovir prior to ovulation. He said there are some studies of women taking this for dormant viruses and having pregnancy success. He also wanted to do the femara and trigger shot just as we had prior. After ovulation he wanted to add prednisone to help with the elevated NK cells and also a second trigger shot 5 days after ovulation. After thinking it over my husband decided to try another iui. We decided that we could not afford to take the financial hit and the emotional hit if the Ivf cycle failed. We feared we wouldn’t recover.
Describe your experience with the nursing staff at SpringCreek Fertility.
The best way to describe them would be AMAZING! these women make you feel like family. They are there with you through each procedure, the cheer you on and pray for you the finally receive that positive pregnancy test you have prayed for. When our procedures resulted in failure, they comforted me and helped my find the courage to try again. The return calls in a very short amount of time , and do not make you feel silly if you call to ask questions. They always make sure you are ok before you leave and help you get appointments scheduled that work around your schedule. These people are amazing and have made my journey much more bareable.
Describe your experience with SpringCreek Fertility.
I think a new patient would want to know that Springcreek is very warm and inviting. The environment is friendly and it does not feel like a sterile doctors office. The scheduling is flexible and you always leave with a sheet that reviews what you had done that day and what you need to do for your next appointment which I find so helpful because you tend to get forgetful when anxious and dealing with treatments. Springcreeks strength is its staff, they really are awesome. The best of any physician I’ve ever been to.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
The cost for our care was mainly out of pocket. My lab work and sonogram were covered under my insurance. The IUi procedures we did in a “Bundle” package that Springcreek offers. The cost was $3,100. That included all office visits, ultrasounds, medications, labs (associated with the procedure) and the IUI and sperm collection and washing.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Unexplained
European
Income $100K - $199K
Accountant
Strongly Recommends
Strongly Recommends
Unsuccessful
My only criticism [of Dr. Groll] would be that sometimes when he is explaining things, he talks over our heads. For example, using medical jargon and terminology a lay person would not understand...If I do not understand something, he is always very willing to explain things until they make sense...After the failed first attempt, we did additional testing of my immune system. It was found like I have a high number of Natural Killer Cells. To overcome this, Dr. Groll put me on acyclovir and steroids to surpass my immune system in order for the embryo to implant. We then did a subsequent embryo transfer with the second and last embryo. The second transfer did not result in a pregnancy. We have had follow up appointments in which we have decided to do additional sprem and immune system testing to adjust treatment as necessary for the next round of IVF.
[SpringCreek Fertility is a] Nice clean office...Personalized care. You speak to the nurses and Dr. Groll multiple multiple times throughout your course of treatment and they make adjustments as you go. The staff does everything they can to help you save money on meds and explain all the payments clearly and upfront. Weaknesses: because of the personalized care, if you did not live close to the clinic all the appointments would be more challenging. I lived 10 minutes from the office, so this was not a concern for me personally. But if you lived out of town, treatment would be very difficult.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is extremely intelligent. My only criticism would be that sometimes when he is explaining things, he talks over our heads. For example, using medical jargon and terminology a lay person would not understand. I do not fault him for that as I trust him and know that he is an expert in his field. If I do not understand something, he is always very willing to explain things until they make sense.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
If you work full time, be sure to prepare your co-workers for your frequent doctors appointments. During the egg retrieval process, the patient is in the office every other day for 10 days. I saw this as a benefit as they were closely monitoring my treatment and progress.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Jeremy Groll and his entire staff are very compassionate, friendly and understanding. The whole office makes me feel like they are genuinely invested in the outcome of our treatment. Dr. Groll has taken his personal time on the weekends to call me and explain things and check on how I was doing. The staff is very professional and honest and I feel display the upmost integrity and pride in their jobs. I would recommend the clinic to anyone. We were not successful with our first IVF treatment but will be using Dr. Jeremy Groll and Spring Creek Fertility Clinic when we do our next cycle.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
We underwent initial testing to check my hormone levels and my husbands sperm quality etc. My levels were low and he had some damage in his sprem so it was determined that IVF would be the best option for us. We did a saline sonogram and discovered a polyp on my uterus. Dr. Groll did surgery to remove that before we started any hormone treatments. We then did a round of stim meds in preparation for the egg retrieval. During the stim process, I was in the office every other day to do blood work (checking hormone levels) and a vaginal ultrasound to check growth and size of follicles. We ended up with 16 follicles, all at the optimal size. We did the egg retrieval with ICSI and assisted hatching ended up with 2 frozen embryos. Initially, we had paid to do PGS testing, after the 5 day embryo growth period we only ended up with 2 embryos. It was then determined at the recommendation of Dr. Groll, to go ahead and freeze the embryos and not to undergo PGS. We did a frozen transfer a month later with a negative pregnancy test result. After the failed first attempt, we did additional testing of my immune system. It was found like I have a high number of Natural Killer Cells. To overcome this, Dr. Groll put me on acyclovir and steroids to surpass my immune system in order for the embryo to implant. We then did a subsequent embryo transfer with the second and last embryo. The second transfer did not result in a pregnancy. We have had follow up appointments in which we have decided to do additional sprem and immune system testing to adjust treatment as necessary for the next round of IVF.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nursing staff at Spring Creek Fertility Clinic is incredible. Not only are they knowledgeable and professional but they truly care about you, your family and your course of treatment. Many of the staff (nurses and office staff) have laughed and cried with me throughout my journey. They treat every patient as a friend.
Describe your experience with SpringCreek Fertility.
Stengths: very detailed care. wonderful staff and nurses. Nice clean office. Very knowledgebale doctor who is invested in helping you grow your family. I never ever felt that it was all about the money. Personalized care. You speak to the nurses and Dr. Groll multiple multiple times throughout your course of treatment and they make adjustments as you go. The staff does everything they can to help you save money on meds and explain all the payments clearly and upfront. Weaknesses: because of the personalized care, if you did not live close to the clinic all the appointments would be more challenging. I lived 10 minutes from the office, so this was not a concern for me personally. But if you lived out of town, treatment would be very difficult.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Initial consult $175 out of pocket amount for surgery to remove polyp $500 IVF with PGS $14,300 Meds: retrieval stims $8000 Transfer meds: $500 these numbers are not exact. We had no insurance help for the fertility treatment/meds.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
Dr Groll tends to lean toward single embryo transfer unless there is a specific reason to do multiple. We did have the final say in determining the number to thaw or transfer (one or two embryos).
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
2017 - 2018, Unsuccessful
NPS
8
NPS
10
Age 18 - 19
3 IUI
Donor Sperm
PCOS
Other
Income $0 - $49K
LGBTQ
Neutral
Strongly Recommends
Unsuccessful
Basically, I would take Femara, have an ultrasound to check follicles, based on that result, I would get my trigger date (I was given Pregnyl) and the IUI was scheduled usually ~18 hours after the trigger...I did not actually see Dr. Groll much. I mostly worked with the NP. However, every time I worked with him was a great experience and I found him very thorough, kind, and experienced. He never hesitated to answer my questions and would explain everything to my understanding.
The whole staff [at Spring Creek Fertiity] were very kind and welcoming. They never seemed annoyed at all the questions I had or the late night calls when I was having anxiety over something treatment-related...I absolutely LOVED the nursing staff and the NP (who was my primary care here). They were all extremely compassionate and helpful. They will sit and cry with you, console you, talk you through things, the works. The only weakness is trying to get ahold of them, sometimes feels like you’re playing phone tag.
How was your experience with Jeremy Groll at SpringCreek Fertility?
I did not actually see Dr. Groll much. I mostly worked with the NP. However, every time I worked with him was a great experience and I found him very thorough, kind, and experienced. He never hesitated to answer my questions and would explain everything to my understanding.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
He is worth your time! As he is the only Doctor at SpringCreek, sometimes it is hard to reach him personally but keep trying! I never waited more than a day to hear from him directly.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
The whole staff were very kind and welcoming. They never seemed annoyed at all the questions I had or the late night calls when I was having anxiety over something treatment-related.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
With very irregular periods and not ovulating most of the time, we used Femara for all 3 cycles. On the first cycle, I was taking 5mg on days 3-7 and then had an ultrasound to check out the follicles. I didn’t respond to this, so I went up to 7.5mg for a few days (can’t remember) but we had growth and I was responding well. I used 7.5mg for the last two cycles. Basically, I would take Femara, have an ultrasound to check follicles, based on that result, I would get my trigger date (I was given Pregnyl) and the IUI was scheduled usually ~18 hours after the trigger.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Julie Castellanos)
I absolutely LOVED the nursing staff and the NP (who was my primary care here). They were all extremely compassionate and helpful. They will sit and cry with you, console you, talk you through things, the works. The only weakness is trying to get ahold of them, sometimes feels like you’re playing phone tag.
Describe your experience with SpringCreek Fertility.
The front desk receptionists are phenomenal and will always answer the phones and answer to their best abilities. It’s hard to get ahold of Dr. Groll and nurses sometimes through the nurse line because they’re very busy but they do a great job of getting back as soon as they can. Overall, warm environment. Refreshments are available in the lobby area. There’s a TV always playing a movie of some sort when you are in the waiting room/lobby area.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
We bought a 3 IUI cycle package which was ~$3500. This included baseline ultrasounds, blood tests (Progesterone & Beta), medications (Femara & Pregnyl). We also spent ~$2100 (3 vials) on Donor Sperm for each cycle.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
N/A
What specific things went wrong at SpringCreek Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at SpringCreek Fertility.
My first IUI cycle was right around Christmas and the clinic was closed on Christmas Eve and Christmas. This caused some scheduling conflict. We had problems with follicle growth. So I was on Femara for the typical days but no growth, so we upped the dose that cycle, stretching it out a little bit. From the size of follicles after my second ultrasound, they was one that was an iffy 18mm (this was a Friday) and was told we may cancel this cycle. Well, they didn’t cancel but instead made the IUI for Dec. 26 (5 days later). I had EWCM on Christmas Eve (Monday) and was positive I ovulated. I called the on-call person for that weekend and I was told it was fine, due to my follicle size I probably wasn’t ovulating and we continued with the IUI Wednesday. I felt like this cycle was rushed and I did not trust what I was being told but I think I was too excited to cancel and listened to what they said. I truly believe this was a wasted cycle and wish I would’ve spoke up and cancelled it.
8
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Unsuccessful
NPS
7
NPS
6
Age 34 - 36
1 IVF
1 Egg Freezing
Male Factor
Recurrent Pregnancy Loss
Unexplained
Other
Other
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Groll himself is very knowledgeable. He is up-to-date on all of the recent studies and medical advancements in the fertility industry. It would get overwhelming when he would explain things and try to help us understand. He was always very quiet and reserved when speaking as if to "get the job done". He had sympathy, but also was very much a "let's move on" type of person... Kind of felt rushed and pressured at some points.
Also, when we signed all the paperwork for IVF [at Spring Creek Fertility] we signed a form for cryopreservation of our embryos stating it'd be $1000 for the first year then $300 each additional year. We paid the first $1000, but when the next year came around, I received a bill for $540 to be paid in 5 weeks. Not very much warning. After speaking with the financial/billing lady, she said that they switched providers and tried to alert the patients as early as they could. Problem # 1 is that I signed an agreement that it'd be $300, so that's not cool. Problem #2 is that they wanted me to get $540 together as if that's not a big deal. If they had given me a grace period and allowed a few more weeks I could have pulled from a couple paychecks to get it together all in one lump sum.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll himself is very knowledgeable. He is up-to-date on all of the recent studies and medical advancements in the fertility industry. It would get overwhelming when he would explain things and try to help us understand. He was always very quiet and reserved when speaking as if to "get the job done". He had sympathy, but also was very much a "let's move on" type of person. I had two chemical pregnancies, so he was quick to move us on. After my miscarriages, he knew we had to miscarry and let my body heal, but it was very much a "prices go up at the beginning of the year" or "I still think we have a chance of this working." Kind of felt rushed and pressured at some points. The nursing staff was always helpful and nice. They would give hugs and encouraging words. I liked the touch of giving out the bracelets at each stage of IVF. A nice little touch. Although, towards the end, after 4 rounds (1 fresh IVF cycle and 3 frozen) I felt like Dr. Groll was grasping at straws trying to get us answers and was trying to justify to himself why we couldn't stay pregnant. More, of a "this girl has been through 4 rounds and it's still not working, what am I doing wrong?" kind of feel.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Don't be afraid to advocate for yourself. If you do not feel that the route he is suggesting is right for you, don't be afraid to speak up. Also, if he does not change a protocol or you have a side effect, etc. Contact the office and tell them. Remember...this is YOUR treatment, not theirs, you get to decide what happens.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
The office staff was always very nice and welcoming from the start. It took us a while to get the money together for IVF so they would call us every once in a while during that time to check in on us and make sure we were ok and asked if there was anything else they could do for us while we waited. They always worked with us to make sure we got the best prices and answers we could.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
For my fresh IVF cycle I was on: Follistim/ Gonal F; Menopur; Ganirelix; and Ovidrel for trigger. Then right before transfer I had Progesterone-in-oil and Prometrium. As I went on to frozen cycles I had Methylfolate added, Prednisone, and Lovenox/Baby Aspirin. The Methylfolate was due to MTHFR factor; Predisone was for natural killer cell agent; and Lovenox and baby aspirin were for a blood clotting disorder. PIO and Prometrium never changed. I also had Medrol for about 4 days for each transfer.
Describe your experience with SpringCreek Fertility.
Strength: Great nursing staff. Debbie was always super sweet to us. Kris was our IVF nurse and she always answered calls and emails for me, even after hours. I also was able to contact the medical assistant, Jordan, when Dr. Groll was not available. So that was helpful. I also had good communication with the financial ladies when talking about pricing. There were times though that I felt like I was pressured to move on with a cycle. Let's say that the FET would cost $3000 they'd quote me that on July 10th and say that in order to do it in August, I had to pay it by July 20th. Ten days is not very long to get together that amount of money. At times I felt as if they just wanted the money/patients. Working with patients in which a good majority of them do not have insurance coverage, you have to be mindful of this and remember that thousands of dollars is not easy for people to just scrounge together. Also, when we signed all the paperwork for IVF we signed a form for cryopreservation of our embryos stating it'd be $1000 for the first year then $300 each additional year. We paid the first $1000, but when the next year came around, I received a bill for $540 to be paid in 5 weeks. Not very much warning. After speaking with the financial/billing lady, she said that they switched providers and tried to alert the patients as early as they could. Problem # 1 is that I signed an agreement that it'd be $300, so that's not cool. Problem #2 is that they wanted me to get $540 together as if that's not a big deal. If they had given me a grace period and allowed a few more weeks I could have pulled from a couple paychecks to get it together all in one lump sum. They did not so I now have $45 taken out of my account every month to cover this. Another issue is your medical records. They are charging you a ridiculous amount for your medical records. If you need them for insurance or your primary doc or whatever, be prepared to pay a ridiculous amount. It's not just a printing or mailing fee...but a legit fee. Their reasoning is that 1. all practices are going to this...which is complete BS and not true. 2. due to the amount of time it takes to compile the records, that is why we have to pay. So basically you are paying for an office personnel to do their job. Electronic records..records that are already stored in the computer so they need to either print them off or drag them to a flash drive to send to you. So be prepared for yet ANOTHER bill from them if you ever want your records. OR fight them like I did and tell them how ridiculous this policy is and that they've already taken nearly $20,000 of my money...what do they need $75 more for??
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
IVF was roughly $8000 + another $2000 for meds so around $10,000 total. Each FET ranged from $3000-$3500 + meds. I'd say grand total with procedures, meds, bloodwork, etc, we're looking at roughly $20,000.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
He let us decide each time if we wanted to transfer one or two embryos. He would tell us the pros and cons of each but ultimately left it up to us. We had a twin miscarriage so after that, he advised us to just do one, however, he was not against us doing two. We elected to do one that round.
What specific things went wrong at SpringCreek Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at SpringCreek Fertility.
Just the medical records policy is complete crap, so watch out for that. If you call the office be prepared to talk to a nurse, which is fine, but if you want to ask the doctor specifically, ask for him. Read the fine print on all paperwork so you don't have any hidden fees (i.e. cryo fees and medical records release fees).
7
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
6
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 27 - 29
1 IVF
Male Factor
PCOS
Immunological
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Consultant
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Groll was very honest as a doctor and fair. He listened to my concerns and within reason made sure to support my needs as well as continue on the best path to success. I was never waiting long periods to be seen and always received my results within the next business day. As a patient I can't express how amazing his practice is holistically as they do not shy from naturalpath assistance such as acupuncture, massage therapy, etc.
The only true downside is high turnover. I’ve been with the clinic [SpringCreek Fertility] since 2016 and have seen so many new faces. When you build these bonds it’s important to see familiar faces. As a new patient ask lots of questions. No question will go unanswered. They are very accessible even after hours. Don’t be afraid to call. They understand how stressful this journey can be.... I was fortunate to do IVF under a summer special for about 11k to include PGD.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll was very honest as a doctor and fair. He listened to my concerns and within reason made sure to support my needs as well as continue on the best path to success. I was never waiting long periods to be seen and always received my results within the next business day. As a patient I can't express how amazing his practice is holistically as they do not shy from naturalpath assistance such as acupuncture, massage therapy, etc.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
There will be disappointments. But Dr. Groll will be there every step of the way.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll and his associates were beyond amazing during my care. Even though my treatments have yet to result in a pregnancy or a child, my disappointment was their disappointment. I was truly not alone in my experience.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
My first regime was with Julie, the nurse practitioner. I started with Ovulation Induction which resulted in a negative pregnancy. Then we moved on to IUI (letrozole and Ovidrel) which resulted in a negative as well. We moved on to IVF with PGD. I was told to take melatonin, B-vitamin supplement, and CoQ10. My first IVF round included egg retrieval, fertilization and PGD. The transfer included a round a prednisone but that ended in a negative pregnancy. Dr. Groll added Letrozole to the next round and transferred two embryos. That ended in a negative pregnancy. Dr. Groll has recommended me to see an Immunologist in Chicago for further testing.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nurses are like a second family. When we have milestones they cheer you on. When you hurt they share the pain. It’s more than a clinical staff, they are the support system you need during trying times
Describe your experience with SpringCreek Fertility.
The only true downside is high turnover. I’ve been with the clinic since 2016 and have seen so many new faces. When you build these bonds it’s important to see familiar faces. As a new patient ask lots of questions. No question will go unanswered. They are very accessible even after hours. Don’t be afraid to call. They understand how stressful this journey can be.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
I was fortunate to do IVF under a summer special for about 11k to include PGD. My medications were covered by my insurance.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
Dr Groll is conservative within reason of his choice of transfer. My first FET we transferred one embryo. After that failed transfer we discussed with him the possibility of transferring two. He wanted to be sure that no matter what my health and the health of a pregnancy had it’s best chance
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 28 - 29
Endometriosis
Recurrent Pregnancy Loss
Other
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Groll remembers my story and myself. He does not have to start at the chart instead of me during visits.... Full of knowledge. Able to explain everything to make us understand. Bedside manner is very caring and understanding.... Dr. Groll recommended IVF due to stage IV endometriosis. I did not agree due to I have gotten pregnant on my own several times but I always miscarry. Dr. Groll did several labs and found I have MTHFR disorder, increased NK killer cell level, and husband sperm was a little off but good motility.
Appointments are not hard to get. They [SpringCreek Fertility] are very organized at all times. They are always willing to sit down and explain or go over anything. The billing department is very helpful and will work with you anyway they can. The phone line when you leave a message they always call back fast.... The nurses remember us and our story. They are very compassionate and willing to do anything to help...
How was your experience with Jeremy Groll at SpringCreek Fertility?
Full of knowledge. Able to explain everything to make us understand. Bedside manner is very caring and understanding. Trustworthy. I saw Dr. Groll as my very first ferility doctor my husband and I saw. He was great and explained everything perfectly. We left because I didnt believe anything was wrong I couldn't accept it. After seeing 2 mote doctors and nothing working over the past 3.5 years and 4 miscarriages later we went back to Dr. Groll. I was scared he wouldn't understand why I left. Not only did they welcome us with open arms but he remembers us and our story.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Listen and trust, he knows what he is doing.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll remembers my story and myself. He does not have to start at the chart instead of me during visits.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Dr. Groll recommended IVF due to stage IV endometriosis. I did not agree due to I have gotten pregnant on my own several times but I always miscarry. Dr. Groll did several labs and found I have MTHFR disorder, increased NK killer cell level, and husband sperm was a little off but good motility. Dr Groll started me on the right dose of methylfolate 5mg and Aspirin 81mg. Also when pregnancy occurs prednisone 20mg. I became pregnant after Dr. Groll found scar tissue in my uterus and recommended surgery to remove it. I unfortunately have lost this baby again and ate awaiting to check if it is another ectopic. We will then discuss the next plan.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nurses remember us and our story. They are very compassionate and willing to do anything to help.
Describe your experience with SpringCreek Fertility.
Appointments are not hard to get. They are very organized at all times. They are always willing to sit down and explain or go over anything. The billing department is very helpful and will work with you anyway they can. The phone line when you leave a message they always call back fast.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Not sure.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 25
Male Factor
Black or African-American
Income $50K - $99K
Nurse or HC Services
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
As I’ve only seen him [Dr. Jeremy Groll] for a consultation thus far, there isn’t much to say. But as far as getting started on our fertility journey, he was very helpful by recommending different things to try (such as vitamins, sleep aids, etc) in conjunction with healthy lifestyle choices (exercise, smoking cessation, etc) while we wait to get started with our actual fertility treatments in hopes that maybe a baby would transpire all on its own before we even began treatment.
I can’t think of a single thing this clinic [Spring Creek Fertility] could improve on. I was blown away the minute I stepped through the door! It’s very clean and the decor is lovely. And don’t get me started on the snacks and “help yourself” keurig! Oh and the best part, it’s child friendly! Unless it’s a pediatric clinic, most clinics don’t have toys or books out to keep the little ones busy. So lovely to know that a placed so professional and focused on making babies is also focused on entertaining older children!
How was your experience with Jeremy Groll at SpringCreek Fertility?
He was incredibly nice and down to earth! As I previously mentioned, I’m not a fan of male health care providers because I’ve had bad experiences in the past, where they’ve made me feel inferior and as though my feelings were not valid. But Jeremy was so kind and considerate! I can’t wait to continue my fertility journey with him as my provider!
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Be up front and honest about your reproductive history and everything you’ve experienced in your fertility journey. It helps him decided the best course of action to take while providing care to you!
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
He and the staff were all so considerate and sensitive of my husband and I’s feelings during the consultation process. I’ve never been a fan of having male health providers, but with Dr. Groll I didn’t mind at all because he was so understanding and easy to communicate with.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
As I’ve only seen him for a consultation thus far, there isn’t much to say. But as far as getting started on our fertility journey, he was very helpful by recommending different things to try (such as vitamins, sleep aids, etc) in conjunction with healthy lifestyle choices (exercise, smoking cessation, etc) while we wait to get started with our actual fertility treatments in hopes that maybe a baby would transpire all on its own before we even began treatment. So far, no such luck with that, but it was so nice to know that he was still rooting for us to get pregnant naturally even though his whole career is projected towards helping couples conceive scientifically.
Describe your experience with the nursing staff at SpringCreek Fertility.
Excellent! As a nurse myself, it’s so easy for me to be able to distinguish great care from not so great care. The nurses at Spring Creek Fertility offer especially great care! Everyone of them seemed so happy to be there and thoroughly enjoying their work! That’s what I love to see! It makes me feel really good to be in a part of a facility where I know the staff really cares about their patients.
Describe your experience with SpringCreek Fertility.
I can’t think of a single thing this clinic could improve on. I was blown away the minute I stepped through the door! It’s very clean and the decor is lovely. And don’t get me started on the snacks and “help yourself” keurig! Oh and the best part, it’s child friendly! Unless it’s a pediatric clinic, most clinics don’t have toys or books out to keep the little ones busy. So lovely to know that a placed so professional and focused on making babies is also focused on entertaining older children!
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Our consultation fee was approximately $75.00 and our IVF treatment will be approximately $12,000
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
My husband and I are certain we will probably only be able to afford one IVF, and we know we want at least two children. We mentioned this to Dr. Groll and he was very open to the idea of “twinning” as he called it. He mentioned that when transferring more than two eggs at a time it usually complicates the pregnancy, but that he would be very open to transferring two embryos for us. So we are very fortunate for that.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 39 - 40
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Groll takes as much time that is needed with his patients. If you came for a hour consultant, and it took 2 hours, he never rushed anything. He took the time and addressed every single concern no matter how long it took. He is gentle and kind and empathetic. He is very thorough with his treatment plan for his patients and also very upfront as far as expectations. He presents the facts of the Fertility issue in a way that is easy to understand. He is very prompt in responding to after hour calls. In times of concern, he is reassuring. He has a way of making his patients feel very comfortable.
The clinic [SpringCreek Fertility] is very welcoming. The atmosphere is calming. There is always nature sounds playing in the background. It's in a central location that is easily accessible. Everything is on site so you don't have to go elsewhere to have labs drawn, provide specimens.... They were mistakes that could be made anywhere. The IVF coordinator forgot to send prescription paperwork to the pharmacy which resulted in me following up with a phone call. I hadn't started my IVF round yet so it wasn't a huge issue.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll takes as much time that is needed with his patients. If you came for a hour consultant, and it took 2 hours, he never rushed anything. He took the time and addressed every single concern no matter how long it took. He is gentle and kind and empathetic. He is very thorough with his treatment plan for his patients and also very upfront as far as expectations. He presents the facts of the Fertility issue in a way that is easy to understand. He is very prompt in responding to after hour calls. In times of concern, he is reassuring. He has a way of making his patients feel very comfortable.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Dr.Groll is super knowledgeable and truly cares about his patients.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll and his staff are amazing. They make you feel like family. They are very empathetic and give so much comfort during such a difficult journey.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
We did timed intercourse with follistim and HCG 3 times. The first time resulted in a positive pregnancy test (hcg of 9) but ended in a chemical pregnancy. The 2nd and third time resulted in a negative pregnancy test. We then moved forward with IVF using Follistim 350 or 450 IU ( can't remember which dose) ganirelix ,250mcg, menopur 75 IU, Ovidrel 250mcg. Only 2 eggs were retrieved. They were fertilized with ICSI, both did fertilize but didn't make it past day 5. We never made it to transfer.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nursing staff is wonderful. The IVF coordinator Lisa seemed to get patients confused quite a bit or leave out instructions which resulted in multiple calls questioning or confirming instructions.
Describe your experience with SpringCreek Fertility.
The clinic is very welcoming. The atmosphere is calming. There is always nature sounds playing in the background. It's in a central location that is easily accessible. Everything is on site so you don't have to go elsewhere to have labs drawn, provide specimens. Surgical procedures are also done on site such as egg retrieval and IVF. This makes it very convienent to have everything in one place. It also makes you feel comfortable since you are working with the same clinical staff that you have been from the beginning.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
i do not remember. Several thousand dollars
What specific things went wrong at SpringCreek Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at SpringCreek Fertility.
They were mistakes that could be made anywhere. The IVF coordinator forgot to send prescription paperwork to the pharmacy which resulted in me following up with a phone call. I hadn't started my IVF round yet so it wasn't a huge issue. There was some inaccurate information on my paperwork such as allergies that were incorrect (looked like allergies if someone else) and my allergy wasn't listed. I corrected that as well.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 33
1 IVF
Male Factor
European
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Successful
Dr. Groll was very thorough from the first consultation to the very last visit. Sometimes Dr's can make you feel uncomfortable be it your weight, life habits etc. I never felt that way with him. He is kind, trustworthy, very knowledgeable, approachable. As my embryos were being created and day to day I personally received updates from Dr. Groll on the phone.... I started with and high dosage of vitamin D as my levels were very low, along with q-10. Moved onto birth control for 3 weeks.
The clinic [SpringCreek Fertility] is in a great area of Centerville, and the facility is very up to date. Top of the line facilities and is always clean and neat in every area, from the waiting room, to the examination rooms, and the top notch egg retrieval, and transfer surgical rooms. This clinic hires compassionate people.... All combined with consultation, blood testing, sperm anaysis, egg retrieval and transfer, and post transfer appointments it was around $16,000, meds were another $5-6000.00
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll was very thorough from the first consultation to the very last visit. Sometimes Dr's can make you feel uncomfortable be it your weight, life habits etc. I never felt that way with him. He is kind, trustworthy, very knowledgeable, approachable. As my embryos were being created and day to day I personally received updates from Dr. Groll on the phone.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
That this man has helped many many people. Don't be scared. Put your trust in him, be upfront, and be ready to always call this place home.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Everyone in the office was kind, caring and very thoughtful during the whole process. Addressed me by name and I felt at home not just another number walking through the door. They actually cared!
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I started with and high dosage of vitamin D as my levels were very low, along with q-10. Moved onto birth control for 3 weeks. To prep for egg retrieval I moved onto Estradiol 3 times a day, 75 iu Menopur, 150iu follistim, then increased follistim to 225iu. When it was time for egg retrieval I took Ganirelix the night before and prior to I took a zpak. That resulted in 6 mature eggs, 5 injected with ICSI, 4 Fertilized, (1 had an extra set of chromosomes) leaving 3 embryos that we're set for PGS testing. 2 were normal profiles, 1 was failed amplification. I had a frozen transfer and took a round of zpak, estradiol , progesterone (capsule), Progesterone (oil injection) along with my vitamins vitamin D, q-10, and a prenatal.
Describe your experience with the nursing staff at SpringCreek Fertility.
Kind, understanding, caring, gentle, friendly, and welcoming.
Describe your experience with SpringCreek Fertility.
The clinic is in a great area of Centerville, and the facility is very up to date. Top of the line facilities and is always clean and neat in every area, from the waiting room, to the examination rooms, and the top notch egg retrieval, and transfer surgical rooms. This clinic hires compassionate people.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
All combined with consultation, blood testing, sperm anaysis, egg retrieval and transfer, and post transfer appointments it was around $16,000, meds were another $5-6000.00
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
My husband and I went in thinking we would transfer 2. With talking to Dr. Groll we were a little taking off guard with his decision to only transfer 1. After a discussion with him, we knew why. The risks we're a big one for us. We we're happy to transfer 1 little girl, and keep us (myself and baby) safe along the way.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
Unexplained
Other
Income $50K - $99K
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Groll was very nice and professional they first day we met with him. The first day he spent over an hour explaining everything and what he thought was best for us. He also ran some test on both of us and sent us home with packets of what was discussed so we could set down and review what we wanted to proceed with. The next visit we discussed our plans and what the next steps were. From here on out everything was perfect having a calendar of what I needed to do
The whole staff [SpringCreek Fertility] was wonderful but especially my IVF nurse coordinator Kris she provided me with a calendar of everything that was going to happen on what day. She had a small review class one on one with my husband and I how to give the injections and where along with calling me if something needed to be changed and I could reach her or Dr. Groll anytime I wanted after hours.... Everyone at the office was very nice and understanding.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll was very nice and professional they first day we met with him. The first day he spent over an hour explaining everything and what he thought was best for us. He also ran some test on both of us and sent us home with packets of what was discussed so we could set down and review what we wanted to proceed with. The next visit we discussed our plans and what the next steps were. From here on out everything was perfect having a calendar of what I needed to do and even called me with my test results and what medicine I needed to start every night. Overall I would rate him a 10 plus he never made you feel like you couldn't ask questions to better understand something he explained.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
That he is very honest and up front with what is going to happen. You may not get the end results like you are hoping but he is always there to help you and support you on the next steps that need to be taken.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll was very professional went over every detail and when I had questions he would always have some type of answer for me or explained to me in a sense that I would understand. He never made me feel stupid for asking questions and when going through the IVF process I could reach him or the nurse at anytime I needed them.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I went through the IVF cycle and was prescribed many medications some before the retrieval of the eggs and some before the implant. i do not remember the exact medications but I did have several injections and some pills that had to be taken. I would also have blood drawn every week to determine what I needed to take on certain medications.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Kris )
The whole staff was wonderful but especially my IVF nurse coordinator Kris she provided me with a calendar of everything that was going to happen on what day. She had a small review class one on one with my husband and I how to give the injections and where along with calling me if something needed to be changed and I could reach her or Dr. Groll anytime I wanted after hours.
Describe your experience with SpringCreek Fertility.
Everyone at the office was very nice and understanding. They worked with us on a payment plan for our first IVF cycle (as we are still paying on that). They don't try and force you into anything that you don't feel comfortable doing. The only thing I didn't care about is when my pregnancy test (blood work) came back they called to tell me over the phone the results I wish they would have scheduled an appointment to tell me and what they thought was the next best step. They also wanted me to schedule next month right away for another IVF which in my case and I am sure most people we didn't have the money again to do so soon.
Describe your experience with your monitoring appointments at SpringCreek Fertility.
All my appointments went fast, no long waits in the waiting room or actual room. I was explained everything that was being done and was able to watch the monitors while it was happening.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
The expense for IVF was very expensive I do not know the exact cost but it was well over 10k. The office did provide us with a payment plan which was very nice as they do not proved that option anymore.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
Dr. Groll suggested we do one embryo transfer instead of 2 or more he said anything more than two isn't helpful and in our case one would be better to try and implant then two especially since we only had 3 to work with in the future.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IUI
PCOS
Recurrent Pregnancy Loss
Other
Black or African-American
Income $0 - $49K
2nd of 2 Docs
2 IUI With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Groll ran multiple test on me. Checked for blood clotting disorders due to my previious micarriages. I have been diagnosed with protein S deficiency. I am on a baby aspirin regimen along with a prenatal and metformin 500 mg four times a day. Dr. Groll put me on femara 7.5 mg cycle day 5-9 to help me ovulate. I also take progesterone supplements three days after confimred ovulation until a negative beta. Dr. Groll did this dur to I have low progesterone.
The nursing staff [at Spring Creek Fertility] are wonderful. Very professional and offer advice and always are pleasant. Some have even shared experience of their journey of infertility.... The clinic is very organized. They have early appointment hours which make it easy for all diffeent work hours. I wish they were open on weekends which would make it easier to schedule iuis for when ovulation falls on weekends.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is amazing. He's very genuine in his intentions. Cares about the success of each treatment cycle. He always offers advice and goes over the what ifs. I love that he is optimistic. Dr. Groll always tries to make himself available. Whether its in person, over the phone or through email. He always makes sure my husband an I are comfortable and listens to our opinions when it comes to treatment.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
To explore every option offered. Dr. Groll knows what he is doing and has the best intentions at heart.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll and his staff are very personable. Very caring and take the time to get to know my husband and myself. Always available to answer questions or concerns we may have.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Dr. Groll ran multiple test on me. Checked for blood clotting disorders due to my previious micarriages. I have been diagnosed with protein S deficiency. I am on a baby aspirin regimen along with a prenatal and metformin 500 mg four times a day. Dr. Groll put me on femara 7.5 mg cycle day 5-9 to help me ovulate. I also take progesterone supplements three days after confimred ovulation until a negative beta. Dr. Groll did this dur to I have low progesterone.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nursing staff are wonderful. Very professinal and offer advice and always are pleasant. Some have even shared experience of their journey of infertility.
Describe your experience with SpringCreek Fertility.
The clinic is very organized. They have early appointment hours which make it easy for all diffeent work hours. I wish they were open on weekends which would make it easier to schedule iuis for when ovulation falls on weekends.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
I have insurance that covers most of cost once deductible is met. Before my deductible I paid around $288.00 which included labs and ultrasound for monitoring.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Donor Sperm
European
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Groll took the time to explain the entire process, testing and treatment. He was available; even when on vacation, he checked in with the office to retrieve and convey messages. I never felt like any question was stupid or that my treatment plan was unclear. Every appointment feels like I'm his only patient...Dr. Groll is very compassionate and caring. He spends as much time as I need explaining things and answering questions. He is very personable and friendly, has a soothing manner, and makes me feel as though I'm his only patient.
Kris [nurse at Spring Creek] was knowledgable and helpful, but very busy. The rest of the nursing staff were very helpful and knowledgable as well. Everyone was very welcoming and friendly. I always feel like they care about me as a person and not just another patient...The facilities are warm and cozy, more like a spa. I feel like they run like a well-oiled machine. Everyone works and functions well together, and it seems like everyone is very comfortable and friendly with each other, as more than just co-workers.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll took the time to explain the entire process, testing and treatment. He was available; even when on vacation, he checked in with the office to retrieve and convey messages. I never felt like any question was stupid or that my treatment plan was unclear. Every appointment feels like I'm his only patient.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Be prepared to spend a lot of time in the office. He takes his time and is thorough.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is very compassionate and caring. He spends as much time as I need explaining things and answering questions. He is very personable and friendly, has a soothing manner, and makes me feel as though I'm his only patient.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
attempted IUI first. used femara, u/s, hcg, and donor sperm. unsuccessful. attempted IVF next. 375 gonal and 75 menopur for 10 days. 450 gonal and hcg 36 hrs before retrieval. good response to stims. retrieved 8 eggs. 6 mature and ICSI used. 4 fertilized. 2 became blasts and sent for pgs. neither were usable after testing. FET cancelled.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Kris)
Kris was knowledgable and helpful, but very busy. The rest of the nursing staff were very helpful and knowledgable as well. Everyone was very welcoming and friendly. I always feel like they care about me as a person and not just another patient.
Describe your experience with SpringCreek Fertility.
The facilities are warm and cozy, more like a spa. I feel like they run like a well-oiled machine. Everyone works and functions well together, and it seems like everyone is very comfortable and friendly with each other, as more than just co-workers.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
i had insurance coverage.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
I have no knowledge of this.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
8
NPS
10
Age 26
1 IUI
Anovulation
European
Income $50K - $99K
Teacher
Neutral
Strongly Recommends
Unsuccessful
Dr. Grill [Dr. Jeremy Groll] met with my husband and I at an initial consultation that lasted over an hour. He gave very detailed explanations of his experience and after looking at our charts and discussing our history, he gave a very detailed explanation of what he felt would be our best option. I did not see him as often in the following appointments, but the nurse practitioner always referred to him before finalizing our next steps. I felt very comfortable with the nurse practitioner so not seeing him as often did not bother me.
Strength [for SpringCreek Fertility] - They were extremely flexible with scheduling appointments. Their hours are very convenient. They are very sensitive and supportive. Weakness- My husband and I are not considering IVF at this point, and I felt that at the initial consultation, IVF was pushed a little too much.... Because of the financial aspect, my husband and I decided to purchase a 3 IUI bundle.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Grill met with my husband and I at an initial consultation that lasted over an hour. He gave very detailed explanations of his experience and after looking at our charts and discussing our history, he gave a very detailed explanation of what he felt would be our best option. I did not see him as often in the following appointments, but the nurse practitioner always referred to him before finalizing our next steps. I felt very comfortable with the nurse practitioner so not seeing him as often did not bother me.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
I would tell them to find a balance between listening to the reality of your situation that he describes while also maintaining hope.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
At each appointment both Dr. Groll and the nurses always asked me about my life outside of the fertility treatments. They were always quick to ask for any concerns and answer any questions that I had.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Because of the financial aspect, my husband and I decided to purchase a 3 IUI bundle. With this we were given 3 cycles of monitoring and medication. I called Dr. Groll's office on day one of my cycle and scheduled a baseline ultrasound and blood work for day 4. During that appointment, I had no cysts visible on an ultrasound and had a negative pregnancy blood test so I started Femara that evening. I took 2 pills ( I can't remember the exact dosage) on day 4 through day 8. On day 11 I had another ultrasound and saw that I had one follicle measuring at 17 millimeters. On day 13 I gave myself a trigger shot period on day 16 I had an IUI. 5 days later I gave myself a booster shot. I started my period on day 29. I am now on day 10 of my second cycle with Femara. I took it day three- seven. Today my largest follicle was 12 mms so I'm going to have another ultrasound in 2 days.
Describe your experience with the nursing staff at SpringCreek Fertility.
Strength- They always seemed to remember me. They were extremely personable and sensitive. Negative- One particular nurse was very spazzy and overwhelming.
Describe your experience with SpringCreek Fertility.
Strength- They were extremely flexible with scheduling appointments. Their hours are very convenient. They are very sensitive and supportive. Weakness- My husband and I are not considering IVF at this point, and I felt that at the initial consultation, IVF was pushed a little too much.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
3 IUI bundle was $2,500.
8
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
NPS
9
NPS
8
Age 39 - 44
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
Writer
Strongly Recommends
Neutral
Successful
Dr. Groll is friendly and walked me though my treatment. He was concerned with my health and wanted to make the process as natural as possible. I appreciated his communication and he never rushed through my appointments...He spends time with you during appointments, answers questions and will give you hope without making false promises.
[SpringCreek Fertility] grew very quickly in popularity. They had to grow quickly too. At times there were some growing pains with high demand by clients and low staff but they’ve always done the best they could and it is appreciated...I love Siree [staff]. She’s held several different positions but became my favorite face at the office. Siree was my cheerleader. The rest of the office became that way too. They were with me through good times and bad. I appreciate them.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is friendly and walked me though my treatment. He was concerned with my health and wanted to make the process as natural as possible. I appreciated his communication and he never rushed through my appointments.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Dr. Groll wants you to have a baby and will lead you through the process in a compassionate way. He spends time with you during appointments, answers questions and will give you hope without making false promises.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Even though I was older. Dr. Groll and his staff treated me like a person and talked me through the process.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Dr. Groll drew my blood and looked at everything from my vitamin levels to potential toxins. He talked about everything from my diet to my stress level.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Siree Sweeten )
I love Siree. She’s held several different positions but became my favorite face at the office. Siree was my cheerleader. The rest of the office became that way too. They were with me through good times and bad. I appreciate them.
Describe your experience with SpringCreek Fertility.
The fertility clinic grew very quickly in popularity. They had to grow quickly too. At times there were some growing pains with high demand by clients and low staff but they’ve always done the best they could and it is appreciated.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Approximately $20,000
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
I only wanted single transfers so we didn’t discuss anything else in great detail.
9
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 30 - 31
1 IVF
Poor Egg Quality
Unexplained
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Groll is very knowledgeable about his profession and wants you to succeed as a patient of his. During consultations he took the time we needed to get all of our questions answered. He does at times use jargon that I did not understand but when asked he would simplify it so I did...He prefers to transfer only one embryo but supported our decision to transfer two.
[SpringCreek Fertility has] The most caring nurses and staff I could have ever asked for. From the front staff, to the nurses cheering for you to succeed, to the phlebotomist who was beyond kind when I was nervous to everyone in between, there couldn’t have been a better more compassionate grout of people...I had to check on a few prescriptions that had not been sent in
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr Groll is very knowledgeable about his profession and wants you to succeed as a patient of his. During consultations he took the time we needed to get all of our questions answered. He does at times use jargon that I did not understand but when asked he would simplify it so I did.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
If you don’t understand something he said don’t be afraid to ask questions on it. He wants you to feel comfortable and understand the whole process.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll makes sure you are comfortable and takes the time to listen not just look at you as another patient in line. He is extremely knowledgeable in his work.
Describe your experience with the nursing staff at SpringCreek Fertility.
The most caring nurses and staff I could have ever asked for. From the front staff, to the nurses cheering for you to succeed, to the phlebotomist who was beyond kind when I was nervous to everyone in between, there couldn’t have been a better more compassionate grout of people.
Describe your experience with SpringCreek Fertility.
Strengths- compassion for you and what you a going through no matter what your story. Weakness- I had to check on a few prescriptions that had not been sent in Other- they will price match for ivf procedure so I highly recommend pricing out places to save yourself some money
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
IUI around 500 each Ivf with meds cots 14,000
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
He prefers to transfer only one embryo but supported our decision to transfer two.
What specific things went wrong at SpringCreek Fertility?
  • Failed to call in prescriptions to pharmacy
7
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
7
Age 29
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
With Dr Groll we went straight into IUI after a few tests because I had already completed a few rounds of clinic treatments with another doctor...He is a very compassionate and understanding person. He explains everything throughout the process and prepares you for what is next to come. I have never get pressured to make a decision quickly which helps throughout this process. He also makes sure you understand how common what we are going through is so you don’t feel alone. I have always felt I was in good hands with a knowledgeable professional with years of experience.
They [nurses at SpringCreek Fertility] are all very knowledgeable and make you feel comfortable. They answer all your questions while showing compassion...Everyone is very friendly and compassionate. The one weakness I would say is sometimes there isn’t enough seating in the waiting room but I have never waited to long for my appointment. The staff is amazing on the phone and in person...They forgot to call me 1 time with results but called me back as soon as I left a message.
How was your experience with Jeremy Groll at SpringCreek Fertility?
He is a very compassionate and understanding person. He explains everything throughout the process and prepares you for what is next to come. I have never get pressured to make a decision quickly which helps throughout this process. He also makes sure you understand how common what we are going through is so you don’t feel alone. I have always felt I was in good hands with a knowledgeable professional with years of experience.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Go in with an open mind and don’t be afraid to ask questions
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Everyone in the office is friendly and makes you feel very welcome
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
With Dr Groll we went straight into IUI after a few tests because I had already completed a few rounds of clinic treatments with another doctor.
Describe your experience with the nursing staff at SpringCreek Fertility.
They are all very knowledgeable and make you feel comfortable. They answer all your questions while showing compassion.
Describe your experience with SpringCreek Fertility.
Everyone is very friendly and compassionate. The one weakness I would say is sometimes there isn’t enough seating in the waiting room but I have never waited to long for my appointment. The staff is amazing on the phone and in person.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Testing, IUI, medications
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
We have not completed these, this is our next process that we are saving up for.
What specific things went wrong at SpringCreek Fertility?
  • Failed to call with results
Describe the specific things that went wrong at SpringCreek Fertility.
They forgot to call me 1 time with results but called me back as soon as I left a message.
7
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
9
Age 29 - 30
Tubal Blockage
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
8 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Karnitis] was very kind and direct however jumped straight to ivf and didn’t give any alternate options. I felt like he just wanted to do ivf because it cost more rather than exploring other options. However, overall my experience was positive with him. He was very informative and went over every little detail of my health and the tests he had done...I’d already done 8 rounds of clomid so he had me do a saline ultrasound to check my tubes and well as a full blood work up. The saline ultrasound showed that my tubes were most likely severely blocked.
Everyone at the office [of SpringCreek Fertility] was very kind. It was only until I told them my decision to move forward with IVF or not was dependent on the cost that they stopped being so warm and kind...The nurse that was there during my saline ultrasound was especially nice and held my hand during the procedure...I paid about $400 for initial consultation, blood work, and saline ultrasound. I was quoted about $13,000 for ivf with an additional $2000-$5000 in meds.
How was your experience with Joseph Karnitis at SpringCreek Fertility?
He was very kind and direct however jumped straight to ivf and didn’t give any alternate options. I felt like he just wanted to do ivf because it cost more rather than exploring other options. However, overall my experience was positive with him. He was very informative and went over every little detail of my health and the tests he had done b
During treatment, were you treated like a number or a human with Joseph Karnitis at SpringCreek Fertility?
Everyone at the office was very kind. It was only until I told them my decision to move forward with IVF or not was dependent on the cost that they stopped being so warm and kind.
Describe the protocols Joseph Karnitis used in your cycles at SpringCreek Fertility and their degree of success.
By the time I got to Dr. Karnitis I’d already done 8 rounds of clomid so he had me do a saline ultrasound to check my tubes and well as a full blood work up. The saline ultrasound showed that my tubes were most likely severely blocked.
Describe your experience with the nursing staff at SpringCreek Fertility.
They were all very warm and encouraging. The nurse that was there during my saline ultrasound was especially nice and held my hand during the procedure.
Describe your experience with SpringCreek Fertility.
The staff is great from the receptionist to the nurses to the lab team to the financial advisors. They’re all very encouraging and will answer every question you have. They can be hard to get into so expect at least a month before your first appointment.
Describe the costs associated with your care under Joseph Karnitis at SpringCreek Fertility.
I paid about $400 for initial consultation, blood work, and saline ultrasound. I was quoted about $13,000 for ivf with an additional $2000-$5000 in meds.
8
Doctor
Joseph Karnitis
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
Other
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Groll spent time making sure we understood what he was saying. He provided us with copies of labwork and diagnostic test results to follow along with during appointments....Dr. Groll was patient, compassionate and an educator. He was realistic and hopeful. Knowing he felt positive to create a family for us, put a lot of our doubts at ease. We completely trust him and his partner, Dr. Karnitis.
The nursing staff [SpringCreek Fertility] was overall very thorough in explaining doses changes and instructions!... Very friendly. It’s nice that it’s a “one stop shop.” Meaning, consultation, blood work, exams, diagnostic procedures, egg retrieval, transfers, sperm collection and embryo freezing storage are all at the same building!... Meds were approximately 4,000 and the Freeze all IVF package was 12,500.
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll was patient, compassionate and an educator. He was realistic and hopeful. Knowing he felt positive to create a family for us, put a lot of our doubts at ease. We completely trust him and his partner, Dr. Karnitis.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Things move quick! Do your research, jot down questions! Take a note book with you to your appointments!
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Dr. Groll spent time making sure we understood what he was saying. He provided us with copies of labwork and diagnostic test results to follow along with during appointments.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I was medicated for an IVF cycle. I was started on estradiol then put on Gonal-f & Menopur nightly to stimulate the ovaries into producing and growing follicles. Also a z-pack! Eventually Ganerelix was added to make sure I didn’t ovulate and lastly trigger shot called Ovidrel to help finalize maturation of eggs 36 hours before retrieval!
Describe your experience with the nursing staff at SpringCreek Fertility.
The nursing staff was overall very thorough in explaining doses changes and instructions!
Describe your experience with SpringCreek Fertility.
Very friendly. It’s nice that it’s a “one stop shop.” Meaning, consultation, blood work, exams, diagnostic procedures, egg retrieval, transfers, sperm collection and embryo freezing storage are all at the same building!
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Unfortunately insurance didn’t touch anything for us. Meds were approximately 4,000 and the Freeze all IVF package was 12,500.
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
We are currently waiting to see what our options will be! Egg retrieval is actually tomorrow!
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 31
5 IUI
Donor Sperm
Male Factor
Other
Income $100K - $199K
1st of 3 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Groll gave us all the information we needed right upfront, walked us thru what the steps would be for our journey, allowed us to ask a ton of questions. Probably the best doctor I have worked with. ... We went thru allot of testing before treatments started. We did ultrasounds, checked to make sure my tubes were open and clear of tissue. ...
The whole team at Springcreek has been absolutely amazing. I never leave their feeling sad or upset about our situation. I can't thank them enough for their calls and conversations. ... [nursing staff] They are AMAZING. I have never had an issue with any of the staff here. All have went out of their way to help us. ... This clinic provides you with all the information you need to know the very first day. I honestly can't think of any negative things about this place. Wish all my doctors doctor's offices were ran like this office.
How was your experience with Jeremy Groll at SpringCreek Fertility?
During our journey we have seen both Dr. Groll and Julie Castellanos. I can't thank them enough for all they have done for my husband and myself. Julie did most of my IUIs she was so compassionate. So was Dr.Groll. I would recommended either one of them. Dr. Groll gave us all the information we needed right upfront, walked us thru what the steps would be for our journey, allowed us to ask a ton of questions. Probably the best doctor I have worked with.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Be completely open and honest. Ask all the questions you come up with even if you think they are silly or unimportant. He is very open to helping his patients.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
The whole team at Springcreek has been absolutely amazing. I never leave their feeling sad or upset about our situation. I can't thank them enough for their calls and conversations.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
We went thru allot of testing before treatments started. We did ultrasounds, checked to make sure my tubes were open and clear of tissue. Bloodwork lots and lots of blood work. Was started of femara for 5 days, then came in for an ultrasound to check size of follicles. Give an HCG injection to do the night before IUI.
Describe your experience with the nursing staff at SpringCreek Fertility.
They are AMAZING. I have never had an issue with any of the staff here. All have went out of their way to help us.
Describe your experience with SpringCreek Fertility.
This clinic provides you with all the information you need to know the very first day. I honestly can't think of any negative things about this place. Wish all my doctors doctor's offices were ran like this office.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Groll] tested my husband’s sperm quality, checked different labs, did a HSG test, checked natural killer cells...He explained everything that was going on the negatives and positive. If my husband and I didn’t understand what he was saying he would explain in an easier way that we could understand. He gave us options and let us choose what we wanted to do. Never felt like he was forcing us to do anything.
$4,000 for IUI, new patient establishment, labs, medications $17,000 for IVF to include medications [at Spring Creek Fertility]...We took a break from fertility treatments for a mental break, we were told an estimated price and a few months later the pricing had increased significantly from what we were prepared to pay. We were only given 1 option to check into for financing IVF. That option was prosper and were not given much info on the company. Wish they had more information on other companies with better rates. Also, do not like that they do not offer payment plans for IVF as other clinics we know about.
How was your experience with Jeremy Groll at SpringCreek Fertility?
He explained everything that was going on the negatives and positive. If my husband and I didn’t understand what he was saying he would explain in an easier way that we could understand. He gave us options and let us choose what we wanted to do. Never felt like he was forcing us to do anything.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Write down all your questions and he will answer all of them, the best he can
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Staff is very kind, caring and compassionate. They explain everything and take their time.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
He tested my husband’s sperm quality, checked different labs, did a HSG test, checked natural killer cells.
Describe your experience with the nursing staff at SpringCreek Fertility.
Staff was very caring, compassionate answered any questions and always returned calls the same day.
Describe your experience with SpringCreek Fertility.
Explaining financial options could be better. They’re pricing increased for IVF. We took a break from fertility treatments for a mental break, we were told an estimated price and a few months later the pricing had increased significantly from what we were prepared to pay. We were only given 1 option to check into for financing IVF. That option was prosper and were not given much info on the company. Wish they had more information on other companies with better rates. Also, do not like that they do not offer payment plans for IVF as other clinics we know about.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
$4,000 for IUI, new patient establishment, labs, medications $17,000 for IVF to include medications
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
In the process of starting IVF
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 42
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Groll is extremely compassionate and seems to love what he does. He explained everything so that I understood. I felt like I was in good hands and felt that I was going to see good results every time I saw him. He was always very positive at every visit...I have seen several fertility specialists, and Dr. Groll is the only one that made me feel like I was his only patient every time I went in to see him. He took the time to explain everything in detail and made sure that all my questions were answered to my satisfaction before I left...
The [SpringCreek] clinic is super cozy and friendly. It is very peaceful the moment you walk in the door. The front desk staff was very nice and greeted me the second I walked in the door...The entire nursing staff was super friendly and always a phone call away when I needed them. Siree was super knowledgable and caring, even giving me her email in the event that I needed her after hours or on the weekend. I felt like I was never alone. She answered even what I thought were the dumbest questions and never made me feel awkward for asking...
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is extremely compassionate and seems to love what he does. He explained everything so that I understood. I felt like I was in good hands and felt that I was going to see good results every time I saw him. He was always very positive at every visit.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
I would advise everyone seeking fertility treatment to see Dr. Groll as soon as possible. He is fantastic!
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
I have seen several fertility specialists, and Dr. Groll is the only one that made me feel like I was his only patient every time I went in to see him. He took the time to explain everything in detail and made sure that all my questions were answered to my satisfaction before I left.
Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Siree)
The entire nursing staff was super friendly and always a phone call away when I needed them. Siree was super knowledgable and caring, even giving me her email in the event that I needed her after hours or on the weekend. I felt like I was never alone. She answered even what I thought were the dumbest questions and never made me feel awkward for asking.
Describe your experience with SpringCreek Fertility.
The clinic is super cozy and friendly. It is very peaceful the moment you walk in the door. The front desk staff was very nice and greeted me the second I walked in the door.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Of all of the specialists that I saw, Dr. Groll's costs were significantly lower overall. The financial specialists were very easy to talk to and helped to take away a lot of the initial financial worry. There was no grey area. They were very forthcoming with their prices and I found there were no suprises.
10
Doctor
Jeremy Groll
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
9
Age 30 - 31
3 IUI
PCOS
European
Income $50K - $99K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt like he [Dr. Jeremy Groll] was very knowledgeable and I felt comfortable asking questions. He was able to give me more clarity on my PCOS diagnosis than I had received previously and explain why certain procedures would be a good fit for me...Letrozole, ovidrel trigger 24 prior to IUI. On this 3rd IUI I took progesterone suppositories 2 days prior to IUI to thicken lining. Waiting on results from 3rd IUI but progesterone check at 7 days post IUI was 27.5...
[nurses at SpringCreek Fertility] Very kind, interested in me as a person, compassionate when calling with bad news. The practice is growing so there were some growing pains with wait times before being called in for appointments but this has improved significantly...The clinic is based out of two buildings in the same plaza so you have to make sure you’re going in the right one for each appointment. I like that I get a handwritten summary of my appointments with important information about the cycle at each visit. Staff is welcoming and hopeful.
How was your experience with Jeremy Groll at SpringCreek Fertility?
I felt like he was very knowledgeable and I felt comfortable asking questions. He was able to give me more clarity on my PCOS diagnosis than I had received previously and explain why certain procedures would be a good fit for me.
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
Doctor and staff knew who I was as an individual.
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
Letrozole, ovidrel trigger 24 prior to IUI. On this 3rd IUI I took progesterone suppositories 2 days prior to IUI to thicken lining. Waiting on results from 3rd IUI but progesterone check at 7 days post IUI was 27.5.
Describe your experience with the nursing staff at SpringCreek Fertility.
Very kind, interested in me as a person, compassionate when calling with bad news. The practice is growing so there were some growing pains with wait times before being called in for appointments but this has improved significantly.
Describe your experience with SpringCreek Fertility.
The clinic is based out of two buildings in the same plaza so you have to make sure you’re going in the right one for each appointment. I like that I get a handwritten summary of my appointments with important information about the cycle at each visit. Staff is welcoming and hopeful.
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
$1100 per IUI cycle
What specific things went wrong at SpringCreek Fertility?
  • Lost appointments
Describe the specific things that went wrong at SpringCreek Fertility.
One appointment I waited for an hour in my car before I called to check whether they had me on the schedule. I suspect they lost the appointment but they did get me in very quickly after I called to check.
9
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
8
NPS
8
Age 29
1 IVF
Immunological
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He knew my history before he walked in.... Dr. Groll is a very intelligent man. He has always been nice and compassionate when I have had to see him. I think its great I saw him at every appointment for the amount of money I am spendin for IVF. I do feel he should offer all testing upfront instead of adding in testing after every cycle....I am on prednisone for high killer cells in my body. We are using this to supress my immune system.
Strengths would be everyone is so nice and friendly. They [SpringCreek Fertility] return phone calls within a timely manner. The clinic is clean and has a friendly environment. Weakness is you are not called at the same time every time for results so you sit around waiting... The nursing staff is amazing. They return phone calls in a resonable time. They provide you with whatever you need. I could not ask for a better nursing team to care for me
How was your experience with Jeremy Groll at SpringCreek Fertility?
Dr. Groll is a very intelligent man. He has always been nice and compassionate when I have had to see him. I think its great I saw him at every appointment for the amount of money I am spendin for IVF. I do feel he should offer all testing upfront instead of adding in testing after every cycle.
What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?
Go in with a list of questions and be ready to learn a lot
During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?
He knew my history before he walked in. I did not have to remind him everytime my past medical history
Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.
I am on prednisone for high killer cells in my body. We are using this to supress my immune system.
Describe your experience with the nursing staff at SpringCreek Fertility.
The nursing staff is amazing. They return phone calls in a resonable time. They provide you with whatever you need. I could not ask for a better nursing team to care for me
Describe your experience with SpringCreek Fertility.
Strengths would be everyone is so nice and friendly. They return phone calls within a timely manner. The clinic is clean and has a friendly environment. Weakness is you are not called at the same time every time for results so you sit around waiting
Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.
Ivf cost around $12,000 Frozen transfer around $3100
Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.
He perfers a single embryo transfer due to the chances of multiples, but will transfer two if you want to ot have had failed attempts
8
Doctor
Jeremy Groll
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
SpringCreek Fertility
Dayton
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5