Strong Fertility Center (U of Rochester)

7 doctors work here

Rated 7.4
Strongly recommend: 42%Neutral: 39%Don't recommend: 19%7.4
42% strongly recommend
41 reviews
Operations
7.9
7.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.1
8.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.8
6.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
553
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Rochester
601 Elmwood Ave
Rochester, NY 14642
(585) 487-3378

41 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
NPS
0
NPS
0
Age 29 - 30
8 IUI
Donor Sperm
Unexplained
Prefer not to answer
Income $50K - $99K
Business Executive
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Wendy Vitek] had a good beside manner and was very knowledgable but I never interacted enough to really get the feel like she cared about me as her patient. I felt like just another number and don't feel that she really spent much time on my case...I only saw Dr Vitek at my initial consultation and then the consultation after my miscarriage. She was not present at any of the dozens of monitoring appointments or IUIs. The nurses were nice but never looked at my case as more than just another appointment to get through. I felt like they were just following some sort of normal protocol instead of really looking at my case and making adjustments that were tailored to me.
I only saw Dr Vitek at my initial consultation and then the consultation after my miscarriage. She was not present at any of the dozens of monitoring appointments or IUIs. The nurses were nice but never looked at my case as more than just another appointment to get through. I felt like they were just following some sort of normal protocol instead of really looking at my case and making adjustments that were tailored to me.
How was your experience with Wendy Vitek at Strong Fertility Center (U of Rochester)?
She had a good beside manner and was very knowledgable but I never interacted enough to really get the feel like she cared about me as her patient. I felt like just another number and don't feel that she really spent much time on my case.
What's one piece of advice would you give a prospective patient of Wendy Vitek at Strong Fertility Center (U of Rochester)?
Go somewhere else
During treatment, were you treated like a number or a human with Wendy Vitek at Strong Fertility Center (U of Rochester)?
I only saw Dr Vitek at my initial consultation and then the consultation after my miscarriage. She was not present at any of the dozens of monitoring appointments or IUIs. The nurses were nice but never looked at my case as more than just another appointment to get through. I felt like they were just following some sort of normal protocol instead of really looking at my case and making adjustments that were tailored to me.
Describe the protocols Wendy Vitek used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
We started with a non-medicated IUI - negative. Then we went to clomid for the next IUI - negative. Then we did higher doses of clomid for three more cycles - negative. My body was responding well to the drugs but I just was not getting pregnant. Then we tried letrozol and got a positive but I had a miscarriage of twins at 8 weeks. We tried Letrozol again and got a negative. Then Clomid again and got a negative and then I moved on to a new clinic and got pregnant off my first IVF.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
They were all very lovely but couldn't speak much on my case without consulting the doctor so I didn't get very far with them.
Describe your experience with Strong Fertility Center (U of Rochester).
They need to treat each case individually with its own course of action and not follow some general protocol and just "wait and see". You will need to be your own medical advocate since no one at this clinic will be.
Describe the costs associated with your care under Wendy Vitek at Strong Fertility Center (U of Rochester).
I paid for sperm out of pocket. I paid for the monitoring, IUIs and medications through my insurance so I only paid copays.
What specific things went wrong at Strong Fertility Center (U of Rochester)?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Wendy Vitek
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
NPS
6
NPS
8
Age 34 - 37
9 IUI
Unexplained
European
Income $50K - $99K
Doesn't Recommend
Neutral
Unsuccessful
Although she [Dr. Masaba] was nice when I was her, I seldom saw her other than the consultations and when I actually got pregnant. I will say she is understanding when it comes to the emotional and financial toll infertility can take on a couple.... At first we did just chlomid then switched to letrizole and intercourse. I got pregnant but miscarried and after that appointment I stated I wanted to do iui instead and I thankfully got pregnant my first iui and had a healthy baby girl. I came back for hopefully a second try and immediately started with iui and did 5 with no success.
The positives is that it can be successful which I think is the main goal (myself and people I know have had children thanks to them [Strong Fertility Center]). Negative is that it’s very busy and rushed at times. I feel like it’s not personal treatment plans that it’s very direct this is what happens no matter what the situation.... Nurse Deb worzinger was so great in communicating what was to expect and having compassion with patients... Dr massaba has good bedside manner but also understands
How was your experience with Erin Masaba at Strong Fertility Center (U of Rochester)?
Although she was nice when I was her, I seldom saw her other than the consultations and when I actually got pregnant. I will say she is understanding when it comes to the emotional and financial toll infertility can take on a couple.
What's one piece of advice would you give a prospective patient of Erin Masaba at Strong Fertility Center (U of Rochester)?
Don’t expect to see her often but the nurses were incredibly nice
During treatment, were you treated like a number or a human with Erin Masaba at Strong Fertility Center (U of Rochester)?
Dr massaba has good bedside manner but also understands the toll emotionally and financially infertility takes.
Describe the protocols Erin Masaba used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
At first we did just chlomid then switched to letrizole and intercourse. I got pregnant but miscarried and after that appointment I stated I wanted to do iui instead and I thankfully got pregnant my first iui and had a healthy baby girl. I came back for hopefully a second try and immediately started with iui and did 5 with no success. Started with injections and still no success
Describe your experience with your nurse at Strong Fertility Center (U of Rochester). (Assigned nurse: Deb worzinger)
Nurse Deb worzinger was so great in communicating what was to expect and having compassion with patients
Describe your experience with Strong Fertility Center (U of Rochester).
The positives is that it can be successful which I think is the main goal (myself and people I know have had children thanks to them). Negative is that it’s very busy and rushed at times. I feel like it’s not personal treatment plans that it’s very direct this is what happens no matter what the situation.
Describe the costs associated with your care under Erin Masaba at Strong Fertility Center (U of Rochester).
Thankfully my insurance covers infertility iui treatments so I paid a $40 copay every visit
6
Doctor
Erin Masaba
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
8
NPS
8
Age 32 - 35
6 IUI
Endometriosis
PCOS
Income $0 - $49K
Sales Representative
Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Dr.B [Bhagavath] always reviewed my case thoroughly and made sure to give me all my options. He does not leave out details that might be scary as he wants me to be fully informed...He is very up front about what he thinks is the best course of action and explains why. I had laparoscopic surgery to remove endometriosis and provided all the risks and reasons why it was advised. He does talk a little fast sometimes but if I ask him to repeat it’s not a problem.
The staff at Strong Fertility Center is truly amazing. They make every effort to keep you informed. Some of the staff even went above and beyond to help sort out a medication prescription issue with my pharmacy. They answer any and all questions without making me feel silly. They make me comfortable that I am in the right hands....They are on top of everything. I am always well informed of appointments, procedures and medications. They work tirelessly to help on this journey to hopefully become a parent. They are professional and really caring.
How was your experience with Bala Bhagavath at Strong Fertility Center (U of Rochester)?
He is very up front about what he thinks is the best course of action and explains why. I had laparoscopic surgery to remove endometriosis and provided all the risks and reasons why it was advised. He does talk a little fast sometimes but if I ask him to repeat it’s not a problem.
What's one piece of advice would you give a prospective patient of Bala Bhagavath at Strong Fertility Center (U of Rochester)?
Keep an open mind and trust that he has your best interest at heart.
During treatment, were you treated like a number or a human with Bala Bhagavath at Strong Fertility Center (U of Rochester)?
Dr.B always reviewed my case thoroughly and made sure to give me all my options. He does not leave out details that might be scary as he wants me to be fully informed.
Describe the protocols Bala Bhagavath used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
I underwent laparoscopic surgery twice (one exploratory) for endometriosis. It was done to improve my chances of conceiving and worked once. He upped my dose of letrozole when needed and it produced great follicles.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester). (Assigned nurse: Connie)
The staff at Strong Fertility Center is truly amazing. They make every effort to keep you informed. Some of the staff even went above and beyond to help sort out a medication prescription issue with my pharmacy. They answer any and all questions without making me feel silly. They make me comfortable that I am in the right hands.
Describe your experience with Strong Fertility Center (U of Rochester).
They are on top of everything. I am always well informed of appointments, procedures and medications. They work tirelessly to help on this journey to hopefully become a parent. They are professional and really caring.
Describe the costs associated with your care under Bala Bhagavath at Strong Fertility Center (U of Rochester).
The most costly thing was my surgeries. Most of the procedures/labs/office visits were covered by insurance.
8
Doctor
Bala Bhagavath
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 29
4 IUI
Anovulation
PCOS
European
Income $50K - $99K
Neutral
Neutral
Success w/ Doc Not sure
She is very understanding. She allowed me to do appointments over the phone as I live 2 hours away from their office. Dr.Masaba is very compassionate and is willing to answer any and all questions that I have...I have had 4 IUIs since being under her treatment. We have only changed my meds once. I am not sure if anything should have been changed. I’m trusting her and her decisions... When I had mine [IUI] done, it was done by a nurse, not a doctor.
The facility [Strong Fertility] itself is very nice and warming. It helped make me be not so nervous. The doctors and nurses are very nice and caring. At times, I had to push the nurse to change a med that was a little cheaper but they will try different options to help you out....An IUI at their clinic, with a discount, costed me $288 out of pocket... you communicate more with the nurses than the doctor at times. The nurses are good at communicating and getting back to you but usually only call at the end of the day.
How was your experience with Erin Masaba at Strong Fertility Center (U of Rochester)?
She is very understanding. She allowed me to do appointments over the phone as I live 2 hours away from their office. Dr.Masaba is very compassionate and is willing to answer any and all questions that I have.
Describe the protocols Erin Masaba used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
I have had 4 IUIs since being under her treatment. We have only changed my meds once. I am not sure if anything should have been changed. I’m trusting her and her decisions.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester).
At this office, you communicate more with the nurses than the doctor at times. The nurses are good at communicating and getting back to you but usually only call at the end of the day. This is fine, but it would be nice for them to explain that to me in the beginning. I figured it out a few weeks into treatment when finally one of the nurses said they do their calls at the end of the day when their phones are turned off. Some of them do IUIs. When I had mine done, it was done by a nurse, not a doctor. The nurses that I have dealt with this far have been great and knowledgeable.
Describe your experience with Strong Fertility Center (U of Rochester).
The facility itself is very nice and warming. It helped make me be not so nervous. The doctors and nurses are very nice and caring. At times, I had to push the nurse to change a med that was a little cheaper but they will try different options to help you out.
Describe the costs associated with your care under Erin Masaba at Strong Fertility Center (U of Rochester).
An IUI at their clinic, with a discount, costed me $288 out of pocket
7
Doctor
Erin Masaba
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2017, Successful
NPS
8
NPS
8
Age 34 - 35
4 IUI
1 IVF
Other
East Asian
Income $100K - $199K
Teacher
1st of 2 Docs
Neutral
Neutral
Successful
[Dr. Queenan is] quite friendly...is very knowledgeable. I trust him. However, he tends not to listen to his patents. For example, from the first appointment, I told him I thought I had implantation issues, because I had no problem of ovulation, and my cycle is very accurate. He did not listen to me, and suggested four cycles of IUI. They all failed. Then we went further with IVF, and before the procedure, they finally found I had polyps in my uterus. So my polyps were removed, and we had a successful pregnancy. I am not sure if they found the polyps at the first time, if we would still need IVF.
They [nurses at Strong Fertility Center] were nice and professional...We spent $4000 on PGS...They [staff] are very knowledgeable, and they care about their patients. However, I feel like sometimes they are too confident, and tend not to listen to their patients. I was a textbook case, so I had a success with their treatment. However, sometimes I wonder if they believed what I said (I told them I had implantation issues, and they did not believe), and fixed my implantation issues, if we still needed IVF which is stressful and painful.
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Dr. Queenan is very knowledgeable. I trust him. However, he tends not to listen to his patents. For example, from the first appointment, I told him I thought I had implantation issues, because I had no problem of ovulation, and my cycle is very accurate. He did not listen to me, and suggested four cycles of IUI. They all failed. Then we went further with IVF, and before the procedure, they finally found I had polyps in my uterus. So my polyps were removed, and we had a successful pregnancy. I am not sure if they found the polyps at the first time, if we would still need IVF.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
Dr. Queenan and the staff were quite friendly.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
They were nice and professional.
Describe your experience with Strong Fertility Center (U of Rochester).
They are very knowledgeable, and they care about their patients. However, I feel like sometimes they are too confident, and tend not to listen to their patients. I was a textbook case, so I had a success with their treatment. However, sometimes I wonder if they believed what I said (I told them I had implantation issues, and they did not believe), and fixed my implantation issues, if we still needed IVF which is stressful and painful.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
We spent $4000 on PGS, and the insurance covered the other cost. We are lucky to have good insurance.
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
Dr. Queenan highly recommended eSET. We did PGS, and transferred one single embryo. It was successful. I read some studies before eSET, and I believe this is the best option for us.
8
Doctor
John Queenan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
7
NPS
8
Age 31 - 32
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Neutral
Neutral
Successful
He [Dr. Queenan] answered our questions as a doctor but also included his personal opinion when asked. He was responsive to our wants during our cycles as well...He is knowledgeable and trustworthy. He is strong in his convictions related to fertility treatment but is open to hearing your thoughts and ideas. He has a calmness about him that benefits the clients he interacts with...With unexplained infertility, we went with very “classic” treatment approaches using the least amount of medication possible. Dr Q is very conservative with his use of medications.
They [nursing staff at Strong Fertility Center] are knowledgeable and efficient; however, they see so many individuals throughout the day they do seem rushed...My IVF cycle package cost $6500 (one egg retrieval and two transfers). I spent an extra $4500 on PGS testing and $4000 on medications. I also spent $1500 on FET medications...The clinic is extremely efficient. The downside is they see so many patients in one day it can be easy to feel like a number. They always called when they said they would and returned my calls within a timely manner.
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
He is knowledgeable and trustworthy. He is strong in his convictions related to fertility treatment but is open to hearing your thoughts and ideas. He has a calmness about him that benefits the clients he interacts with.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
He will answer any question asked of him, just make sure you come with them ready to ask!
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
He answered our questions as a doctor but also included his personal opinion when asked. He was responsive to our wants during our cycles as well.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
With unexplained infertility, we went with very “classic” treatment approaches using the least amount of medication possible. Dr Q is very conservative with his use of medications.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
They are knowledgeable and efficient; however, they see so many individuals throughout the day they do seem rushed.
Describe your experience with Strong Fertility Center (U of Rochester).
The clinic is extremely efficient. The downside is they see so many patients in one day it can be easy to feel like a number. They always called when they said they would and returned my calls within a timely manner.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
My IVF cycle package cost $6500 (one egg retrieval and two transfers). I spent an extra $4500 on PGS testing and $4000 on medications. I also spent $1500 on FET medications.
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
He very, very strongly believes is eSET. He warned us about the risks of transferring more than one embryo on multiple occasions. We are thankful we only transferred one embryo, as our one embryo split and we are having identical twins.
7
Doctor
John Queenan
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
5
NPS
0
Age 37
1 Fertility Medications
Diminished Ovarian Reserve
European
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Vitek] listened, but didn’t explain much. I didn’t know how frequently I would be going in for tests or scans. She never suggested I might have endometriosis, which I did. A LOT of endometriosis. No e of the treatments i tried with her ever had a chance of working without endometriosis excision.... First and second d cycle: monitoring, no drugs, timed intercourse. Third cycle: monitoring, injectables, timed intercourse.
[Strong Fertility Center- U of Rochester] Lost paperwork. Didn’t call in Rx. When is call to ask a question, no one knew what was going on. It could take 2 days to get a call back.... Didn’t return phone calls. Forgot to call in scripts. When I changed RE clinics, I had to request THREE TIMES for them to transfer the files, and then they sent only 1/10th of the information, so I had to request AGAIN.... Didn’t explain what to expect. Didn’t update me on percentage success rate of each treatment, when new information was found.
How was your experience with Wendy Vitek at Strong Fertility Center (U of Rochester)?
She listened, but didn’t explain much. I didn’t know how frequently I would be going in for tests or scans. She never suggested I might have endometriosis, which I did. A LOT of endometriosis. No e of the treatments i tried with her ever had a chance of working without endometriosis excision. I wasted 3 cycles and $3000 for treatment which never could have resulted in pregnancy due to endometriosis.
What's one piece of advice would you give a prospective patient of Wendy Vitek at Strong Fertility Center (U of Rochester)?
Ask who, what, where, when, why, and how for every single thing, and write everything down, including who you talked to, when, and what they said.
During treatment, were you treated like a number or a human with Wendy Vitek at Strong Fertility Center (U of Rochester)?
Personable
Describe the protocols Wendy Vitek used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
First and second d cycle: monitoring, no drugs, timed intercourse. Third cycle: monitoring, injectables, timed intercourse.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
Disaster. List records. Didn’t return phone calls. Forgot to call in scripts. When I changed RE clinics, I had to request THREE TIMES for them to transfer the files, and then they sent only 1/10th of the information, so I had to request AGAIN.
Describe your experience with Strong Fertility Center (U of Rochester).
Didn’t explain what to expect. Didn’t update me on percentage success rate of each treatment, when new information was found. Not nearly aggressive enough in treatment. Missed glaringly obvious medical problems.
What specific things went wrong at Strong Fertility Center (U of Rochester)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Strong Fertility Center (U of Rochester).
Lost paperwork. Didn’t call in Rx. When is call to ask a question, no one knew what was going on. It could take 2 days to get a call back.
5
Doctor
Wendy Vitek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
5
NPS
8
Age 38
Diminished Ovarian Reserve
European
Income $100K - $199K
Professor
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Bedside manner is quirky. Makes it evident he [Dr. Queenan] is insecure to be asked questions by patients. Condescending tone when questions asked. As he stated “ I like to hear my own voice, you just listen”. This was very off putting. ... Physician stated he has lots of patients and therefore could not remember who we are or our story was. ... He is a good fit if you prefer a hierarchical physician- patient relationship
The clinic [Strong Fertility Center] offers free support groups and counseling with LMHC. It is centrally located. Front end staff are very pleasant and kind. Nurse Practitioners also very helpful ... She [nurse] is very organized and explains everything in great detail. She demonstrates compassion and understanding on this difficulty Journey ... An option [eset] is not provided and we were told one would be inserted
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Bedside manner is quirky. Makes it evident he is insecure to be asked questions by patients. Condescending tone when questions asked. As he stated “ I like to hear my own voice, you just listen”. This was very off putting.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
He is a good fit if you prefer a hierarchical physician- patient relationship
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
Physician stated he has lots of patients and therefore could not remember who we are or our story was.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
Plan for Mock cycle. Then will do donor eggs— our choice of frozen from national bank or anonymous fresh donor from clinic.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester). (Assigned nurse: Kaitlin)
She is very organized and explains everything in great detail. She demonstrates compassion and understanding on this difficulty Journey
Describe your experience with Strong Fertility Center (U of Rochester).
There was a Reasonable wait time to get an initial consult. The clinic offers free support groups and counseling with LMHC. It is centrally located. Front end staff are very pleasant and kind. Nurse Practitioners also very helpful
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
22,000 inclusive for third party reproduction with donor eggs
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
An option is not provided and we were told one would be inserted
5
Doctor
John Queenan
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 35
1 IUI
Male Factor
Tubal Blockage
Unexplained
European
Income $0 - $49K
Teacher
4th of 10 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Masaba] was specific, detailed and explained the various options but still left us knowing we were making our own decisions. Thorough while taking our history since we have been trying for over 5 years before changing to this new practice. We are hopeful and excited to try out IVF this coming summer.... The staff [Strong Fertility] is kind and understanding. They always make sure to provide patients with all information that led to their individual plan of care.
The staff [Strong Fertility] is kind and understanding. They always make sure to provide patients with all information that led to their individual plan of care. This was especially important for us as our previous fertility clinic did not always do this. They make time to answer our questions and make us feel like people are valued and not just a number. They are very knowledgeable and professional.... Weakness would be getting to talk to a nurse via phone within the house of leaving a message. There are so many strengths!!!!
How was your experience with Erin Masaba at Strong Fertility Center (U of Rochester)?
She was specific, detailed and explained the various options but still left us knowing we were making our own decisions. Thorough while taking our history since we have been trying for over 5 years before changing to this new practice. We are hopeful and excited to try out IVF this coming summer.
What's one piece of advice would you give a prospective patient of Erin Masaba at Strong Fertility Center (U of Rochester)?
Be open and honest. Share all of your thoughts.
During treatment, were you treated like a number or a human with Erin Masaba at Strong Fertility Center (U of Rochester)?
Like a human, calling me by name and talking about my specific details and future plans.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester).
The staff is kind and understanding. They always make sure to provide patients with all information that led to their individual plan of care. This was especially important for us as our previous fertility clinic did not always do this. They make time to answer our questions and make us feel like people are valued and not just a number. They are very knowledgeable and professional.
Describe your experience with Strong Fertility Center (U of Rochester).
Weakness would be getting to talk to a nurse via phone within the house of leaving a message. There are so many strengths!!!! Open schedules to help make an appointment, refreshments in the waiting room, clean atmosphere, entire clinic shares the responsibility of keeping our Information confidential and private.
Describe the costs associated with your care under Erin Masaba at Strong Fertility Center (U of Rochester).
Insurance covers everything except 10 dollar copay until we get to IVF.
10
Doctor
Erin Masaba
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 35 - 36
1 IVF
Unexplained
Other
Income $200K - $499K
Investor
1st of 2 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Vitek is very knowledgeable and compassionate although I feel she could have been more direct. For example I didn’t realize how low my AMH was and how it could impact getting pregnant. I saw in Dr. Vitek’s notes later on that she recommended being aggressive given my low AMH but she never expressed this concern with me directly. ... We did two rounds of clomid then because my AMH was low Dr. Vitek rexommened jumping into IVF
Strong [Fertility Center] is the best of the best when it comes to their facility and latest technology. However, they did not do a good job communicating costs. For example I was told a round of IVF would be covered under my insurance. I ended up paying close to 10k out of pocket which was not expected. ... The nurses felt like family to me. They were SO kind and compassionate.
How was your experience with Wendy Vitek at Strong Fertility Center (U of Rochester)?
Dr. Vitek is very knowledgeable and compassionate although I feel she could have been more direct. For example I didn’t realize how low my AMH was and how it could impact getting pregnant. I saw in Dr. Vitek’s notes later on that she recommended being aggressive given my low AMH but she never expressed this concern with me directly. However I would still recommend Dr. Vitek.
What's one piece of advice would you give a prospective patient of Wendy Vitek at Strong Fertility Center (U of Rochester)?
Ask blunt questions
During treatment, were you treated like a number or a human with Wendy Vitek at Strong Fertility Center (U of Rochester)?
I felt Dr. Vitek genuinely cared about me
Describe the protocols Wendy Vitek used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
We did two rounds of clomid then because my AMH was low Dr. Vitek rexommened jumping into IVF which I agreed with.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
The nurses felt like family to me. They were SO kind and compassionate.
Describe your experience with Strong Fertility Center (U of Rochester).
Strong is the best of the best when it comes to their facility and latest technology. However, they did not do a good job communicating costs. For example I was told a round of IVF would be covered under my insurance. I ended up paying close to 10k out of pocket which was not expected.
Describe the costs associated with your care under Wendy Vitek at Strong Fertility Center (U of Rochester).
I had insurance that covered some of the costs of clomid and IVF fresh transfer but I ended up paying 10k out of pocket
9
Doctor
Wendy Vitek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 36
1 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Vitek made me feel comfortable, safe and secure during the procedure. She modified my treatment plan as I was visiting from out of state for the summer and was willing to work with me in any and all ways. She was gentle and kind throughout...I used Clomid 50mg to increase egg production and timed IUI. All of my tests are normal therefore the protocol was basic. I was not successful this cycle.
Strong Infertility was a wonderful clinic for me. I am currently taking a break from treatment but plan to continue with them when I start again. The environment was comfortable, clean and calming. I felt a decrease in anxiety and stress when transferring my treatment to this team...The staff at Strong Infertility was efficient, organized and compassionate. My nursing time took an incredible amount of time to walk me through the process and ensure that I knew all of the steps and procedures.
How was your experience with Wendy Vitek at Strong Fertility Center (U of Rochester)?
Dr. Vitek made me feel comfortable, safe and secure during the procedure. She modified my treatment plan as I was visiting from out of state for the summer and was willing to work with me in any and all ways. She was gentle and kind throughout.
What's one piece of advice would you give a prospective patient of Wendy Vitek at Strong Fertility Center (U of Rochester)?
Ask questions and do your research as you should during this process with any RE.
During treatment, were you treated like a number or a human with Wendy Vitek at Strong Fertility Center (U of Rochester)?
Dr. Vitek was very warm, supportive and personable. She engaged and communicated gently and effectively with my significant other and I.
Describe the protocols Wendy Vitek used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
I used Clomid 50mg to increase egg production and timed IUI. All of my tests are normal therefore the protocol was basic. I was not successful this cycle.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester).
The staff at Strong Infertility was efficient, organized and compassionate. My nursing time took an incredible amount of time to walk me through the process and ensure that I knew all of the steps and procedures.
Describe your experience with Strong Fertility Center (U of Rochester).
Strong Infertility was a wonderful clinic for me. I am currently taking a break from treatment but plan to continue with them when I start again. The environment was comfortable, clean and calming. I felt a decrease in anxiety and stress when transferring my treatment to this team.
Describe the costs associated with your care under Wendy Vitek at Strong Fertility Center (U of Rochester).
IUI was approximately 400 with sperm isolation. Consultation was approximatelly 100.
Describe Wendy Vitek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
I did not use this method.
10
Doctor
Wendy Vitek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
9
Age 28 - 29
3 IUI
Donor Sperm
Unexplained
European
1st of 3 Docs
4 IVF With Other Docs
4 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Hoeger was there to listen to me. She was my first experience with fertility treatments and she was very professional and compassionate. She took the time to answer all of my questions and was great at explaining everything, including the transvaginal ultrasounds which were a first for me and very confusing at first but she was patient and showed myself and my mom everything we were looking at on the screen.
The [Strong Fertility Center] clinic was great during my three IUI procedures and they were very willing to listen to all my questions and answer them with great patience. I felt like they took the time to get to know me and my situation. They were inclusive of my mother who was with me at all of my appointments...The nursing staff was excellent.
How was your experience with Kathleen Hoeger at Strong Fertility Center (U of Rochester)?
Dr. Hoeger was very patient and kind. She took the time to listen and explain things which was especially important considering it was my first experience with fertility treatments. She was even very inclusive of my mother who was with me at all of my appointments.
What's one piece of advice would you give a prospective patient of Kathleen Hoeger at Strong Fertility Center (U of Rochester)?
Definitely a great doctor and I highly recommend her!
During treatment, were you treated like a number or a human with Kathleen Hoeger at Strong Fertility Center (U of Rochester)?
Dr. Hoeger was there to listen to me. She was my first experience with fertility treatments and she was very professional and compassionate. She took the time to answer all of my questions and was great at explaining everything, including the transvaginal ultrasounds which were a first for me and very confusing at first but she was patient and showed myself and my mom everything we were looking at on the screen.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
The nursing staff was excellent.
Describe your experience with Strong Fertility Center (U of Rochester).
The clinic was great during my three IUI procedures and they were very willing to listen to all my questions and answer them with great patience. I felt like they took the time to get to know me and my situation. They were inclusive of my mother who was with me at all of my appointments.
Describe Kathleen Hoeger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
N/A
10
Doctor
Kathleen Hoeger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016, Unsuccessful
NPS
6
NPS
7
Age 46
Donor Eggs
Tubal Blockage
Unexplained
European
Income $100K - $199K
Marketer or PR
3rd of 3 Docs
2 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He's [Dr John Queenan] pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distracting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle...Did a couple cycles because the first batch of donor eggs was a failure. They required a mock cycle to get the treatment right. Resulted in adding a thyroid medication for the real cycle. They always claimed they had to follow the protocols required by the egg bank which made me think they sometimes couldn't change things even if they wanted to.
The intake nurses [at Strong Fertility Center in Rochester] can be very gruff, they rarely introduce themselves. The paperwork is confusing and uses medical lingo. You have to ask them to use lay language sometimes....paid out of pocket for donor eggs $10k. Remaining IVF procedures covered under insurance....He's [Dr. John Queenan] pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distratcting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle.
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
He's pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distratcting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
He has a big personality - it can be distracting.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
He seems to care. He's super busy and seems a bit ditzy though.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
Did a couple cycles because the first batch of donor eggs was a failure. They required a mock cycle to get the treatment right. Resulted in adding a thyroid medication for the real cycle. They always claimed they had to follow the protocols required by the egg bank which made me think they sometimes couldn't change things even if they wanted to.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester).
The care structure isn't clear at the beginning. It is confusing to figure out with whom you should speak with.
Describe your experience with Strong Fertility Center (U of Rochester).
The intake nurses can be very gruff, they rarely introduce themselves. The paperwork is confusing and uses medical lingo. You have to ask them to use lay language sometimes.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
Paid out of pocket for donor eggs $10k. Remaining IVF procedures covered under insurance.
What specific things went wrong at Strong Fertility Center (U of Rochester)?
  • Canceled a cycle due to clinic error
6
Doctor
John Queenan
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2015, Unsuccessful
NPS
3
NPS
3
Age 27 - 32
2 IVF
Male Factor
European
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.... I went to this practice for 5 years and nurses still didn't know my name..... Every time I did a cycle there were errors with my plan. One time I took the wrong dose of meds because it was wrong in my plan. One time my plan got mailed to the wrong address! They said I must have moved, which of course I didn't.
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.... I went to this practice [Strong Fertility Center] for 5 years and nurses still didn't know my name..... Every time I did a cycle there were errors with my plan. One time I took the wrong dose of meds because it was wrong in my plan. One time my plan got mailed to the wrong address! They said I must have moved, which of course I didn't.
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
Don't waste your time at this office.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
I went to this practice for 5 years and nurses still didn't know my name.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester). (Assigned nurse: Dawn)
They were terrible!!! Very unorganized, very rude! They made mistakes in my plan and never apologized. Their mistakes always ended up being my fault.
Describe your experience with Strong Fertility Center (U of Rochester).
Medically they do everything by the book. They don't think outside of the box. They are not accommodating or compassionate.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
I can't remember exactly but I think it was $7500 for IVF and $3000 for FETs
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
Dr Q told me my chances were better with only one but we did two cycles with only one embryo and it was unsuccessful
What specific things went wrong at Strong Fertility Center (U of Rochester)?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Strong Fertility Center (U of Rochester).
Every time I did a cycle there were errors with my plan. One time I took the wrong dose of meds because it was wrong in my plan. One time my plan got mailed to the wrong address! They said I must have moved, which of course I didn't.
3
Doctor
John Queenan
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 30 - 31
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Erin Masaba] was friendly and warm. She took time to answer all my questions and make me feel comfortable. I do wish I had seen her at more appointments. She did not perform my egg retrieval or transfer. After we started the IVF process I did not see her again.... The nurses [at Strong Fertility Center- Univ of Rochester]were great and I always Felt well taken care of... There was a doctor who performed one of my ultrasounds that was very cold and I requested not to see him again. He was very discouraging and I cried The entire way home from this appointment.
The nurses [at Strong Fertility Center- Univ of Rochester]were great and I always Felt well taken care of... There was a doctor who performed one of my ultrasounds that was very cold and I requested not to see him again. He was very discouraging and I cried The entire way home from this appointment. I do Not believe he should have access to other doctors patients with the attitude he has.
How was your experience with Erin Masaba at Strong Fertility Center (U of Rochester)?
She was friendly and warm. She took time to answer all my questions and make me feel comfortable. I do wish I had seen her at more appointments. She did not perform my egg retrieval or transfer. After we started the IVF process I did not see her again.
What's one piece of advice would you give a prospective patient of Erin Masaba at Strong Fertility Center (U of Rochester)?
Skip IUI and save money.
During treatment, were you treated like a number or a human with Erin Masaba at Strong Fertility Center (U of Rochester)?
I never felt like a number. De. Masaba was great.
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
The nurses were great and I always Felt well taken care of
Describe your experience with Strong Fertility Center (U of Rochester).
There was a doctor who performed one of my ultrasounds that was very cold and I requested not to see him again. He was very discouraging and I cried The entire way home from this appointment. I do Not believe he should have access to other doctors patients with the attitude he has.
10
Doctor
Erin Masaba
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Unknown Success
NPS
9
NPS
9
Age 27 - 31
1 IUI
3 IVF
3 Egg Freezing
PCOS
European
Income $100K - $199K
Sales Representative
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr John Queenan is a wonderful man who truly cared about my husband and I! He wanted our success as much as we did. We loved working with him! We would recommend him to anyone struggling to convince. He’s the reason we are parents! We had a lot of setbacks but he never gave up on us and our dreams! We love Dr Queenan!
The clinic [at Strong Fertility Center] is great. It’s overwhelming and a lot to handle but your success is what they want! They are routing for you. I liked the entire staff and felt comfortable with them. I recommend the Strong Fertility clinic and staff to anyone struggling....The entire team at Strong Fertility was really outstanding and we are truly grateful for what they’ve done for us. Their compassion was so helpful during our hardest times.
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Dr John Queenan is a wonderful man who truly cared about my husband and I! He wanted our success as much as we did. We loved working with him! We would recommend him to anyone struggling to convince. He’s the reason we are parents! We had a lot of setbacks but he never gave up on us and our dreams! We love Dr Queenan! The entire team at Strong Fertility was really outstanding and we are truly grateful for what they’ve done for us. Their compassion was so helpful during our hardest times.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
Listen to his suggestions
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
He was always amazing to us and felt like he truly cared!
Describe your experience with the nursing staff at Strong Fertility Center (U of Rochester).
Wonderful!
Describe your experience with Strong Fertility Center (U of Rochester).
The clinic is great. It’s overwhelming and a lot to handle but your success is what they want! They are routing for you. I liked the entire staff and felt comfortable with them. I recommend the Strong Fertility clinic and staff to anyone struggling.
9
Doctor
John Queenan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Strong Fertility Center (U of Rochester)
Rochester
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5