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Tennessee Reproductive Medicine

2 doctors work here

Rated 9.3
Strongly recommend: 90%Neutral: 3%Don't recommend: 7%9.3
90% strongly recommend
42 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.8
8.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.7
8.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
373
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
2 doctors work here
NPS
8.9
Average Doctor Score
Jessica Scotchie
Tennessee Reproductive Medicine
84% strongly recommend
28 Reviews
Rated 9.4
Strongly recommend: 84%Neutral: 13%Don't recommend: 3%9.4
Rink Murray
Tennessee Reproductive Medicine
75% strongly recommend
13 Reviews
Rated 8.3
Strongly recommend: 75%Neutral: 5%Don't recommend: 20%8.3

This clinic has 1 office
Visit clinic website

Chattanooga
6031 Shallowford Road
Chattanooga, TN 37421
423-509-8094

42 patient reviews

Most Recent
Strongly Recommend
90%
Neutral
3%
Don't Recommend
7%
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 33
1 IVF
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
We met with Dr Scotchie for our consult and immediately had confidence in her as our doctor...thorough and laid out the timeline, process, and what to expect in a way that was easy to understand. Once stims started, she was at only one of my appointments but was reviewing my chart and making adjustments as needed. We have had full confidence in our care and IVF process.
Overall, I have nothing but positive things to say about TRM. We have had a fantastic experience so far...The initial consultation, history, testing, communication and stim process has been seamless...Our primary nurse was great! She was a clear communicator and answered all of my questions thoroughly...TRM recommends one embryo transfer over multiple embryo transfer
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
We met with Dr Scotchie for our consult and immediately had confidence in her as our doctor. Dr Scotchie was thorough and laid out the timeline, process, and what to expect in a way that was easy to understand. Once stims started, she was at only one of my appointments but was reviewing my chart and making adjustments as needed. We have had full confidence in our care and IVF process.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
My one piece of advice would be to trust the team. Dr Scotchie, Dr Murray, the nursing team, and the embryologists are all very passionate about what they do and it is reflected in the way they do their work. Ask questions if you have them and you will receive a helpful response quickly.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Both providers, Dr Scotchie and Dr Murray, are very personable and spent the needed time talking through the process and answering our questions. We didn't feel rushed during the appointments or consult. The nursing team was also super helpful and answered my ridiculous amount of questions very quickly.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
We had an antagonist protocol. The trigger was Lupron due to PCOS to help prevent OHSS. As we talked through the protocol, my previous labs with high testosterone and PCOS was the rationale behind it. The Follistim dosage was adjusted one time during the cycle. We were also recommended to do a FET instead of fresh to help reduce the risk of OHSS. Overall, 20 eggs were retrieved and 18 of them were mature.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Linda)
Our primary nurse was great! She was a clear communicator and answered all of my questions thoroughly. She had vacation right before stims started and over the first few days but had reached our prior to leaving to make sure we had everything we needed, reassured us the other nurses knew our treatment plan, and when she was back.
Describe your experience with Tennessee Reproductive Medicine.
Overall, I have nothing but positive things to say about TRM. We have had a fantastic experience so far. We have not yet completed the FET so I can't speak to that portion. The initial consultation, history, testing, communication and stim process has been seamless. The only bummer was not being able to have my husband there during recovery for egg retrieval due to Covid restrictions. However, I would rather that be the case than to have something happens that puts the cycle at risk.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
We used the first responders discount and paid $12,000 for the cycle (plus the FET). This included all of the monitoring visits
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
TRM recommends one embryo transfer over multiple embryo transfer. That is also our preference so we didn't have a lengthy discussion regarding the topic.
10
Doctor
Jessica Scotchie
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
10
NPS
10
Age 36 - 38
1 IUI
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Jessica Scotchie] sat down with me and we went over all of my paperwork from my previous doctors. She asked a lot of questions and was in no hurry to end our meeting. She told me exactly what my next step needed to be and has been great about keeping me informed on next steps...Her bedside manner isn't off the charts, but she's still a nice lady.
Due to Covid, they [Tennessee Reproductive Medicine] are low staffed which means they haven't been as fast to communicate, which is understandable. They are apologetic and are very helpful...the clinic as a whole is very nice and follows up with me. It has been a very good experience so far
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
She has been great making sure I get all the testing I need done. We had one IUI done and since it didn't work we are moving forward with IVF. I have only spoken to her twice, but the clinic as a whole is very nice and follows up with me. It has been a very good experience so far. We first tried the Nashville Fertility Clinic and were definitely treated like just another number there.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Her bedside manner isn't off the charts, but she's still a nice lady.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
She sat down with me and we went over all of my paperwork from my previous doctors. She asked a lot of questions and was in no hurry to end our meeting. She told me exactly what my next step needed to be and has been great about keeping me informed on next steps.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
My gynecologist already had me do multiple rounds of clomid and 2 IUI's so Scotchie found it was best to move on. She was open to more IUI's but after one of those I was ready to move on to IVF.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Linda)
I haven't gotten to use them very much yet because we're still in early stages, but so far they have been fabulous. Super nice and supportive and answer any questions I have.
Describe your experience with Tennessee Reproductive Medicine.
Due to Covid, they are low staffed which means they haven't been as fast to communicate, which is understandable. They are apologetic and are very helpful. I have had nothing but good experiences there so far. Hoping IVF will get me to a baby!!
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
One reason I'm going to this clinic is that they offer a Guarantee IVF Program which I am trying to get into. So far, the costs have been like most other fertility places I've heard of.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
I haven't started any of that yet.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
10
NPS
10
Age 32
1 IUI
1 IVF
Endometriosis
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Scotchie is extremely compassionate. She addresses your concerns in a way that makes you feel validated and heard. She is very thorough when discussing plan of care options taking time to explain everything to where you can understand why...She will always educate you and show compassion on every level...Trust her. Ask all the questions, no matter what they are.
The [Tennessee Reproductive Medicine - Chattanooga] clinic is very busy, especially during a stim cycle with the lab draws and ultrasounds. They run like a well oiled machine during that time, however, for some patients they can feel rushed through. My advice as a patient would be to speak up if you have questions. Do not feel intimidated by the busy schedule. They are always willing to listen and explain things, I say this from experience. The atmosphere for a one on one appointment is much different. There is no rushing and all questions and concerns are addressed.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
When I had my initial consultation with Dr. Scotchie it was via telehealth; even though we were unable to meet in person she made me feel so comfortable. Ever since that appointment she has continued to make me feel as though I am her only patient. Her & her partner Dr. Murray are a dream team and operate in unison to help provide the best care to all of their patients. I had a rare complication from egg retrieval that no one could have predicted. I had contacted her answering service multiple times after hours, she was quick to call me back answer all my questions and help me find answers. When I ended up in the ER because of this specific complication, she was operating on the same day at the same hospital. She made it a point to come give me a hug and check on me. I truly am thankful for her kindness and willingness to help in any situation that she is able.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Trust her. Ask all the questions, no matter what they are. She will always educate you and show compassion on every level.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie is extremely compassionate. She addresses your concerns in a way that makes you feel validated and heard. She is very thorough when discussing plan of care options taking time to explain everything to where you can understand why.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
Initial testing after consulting - HSG, labs, baseline ultrasound, Laparoscopic excision of endometriosis After excision surgery - 3 months of letrozole then pursue IUI. We chose to only complete 1 IUI then we moved to IVF. Egg retrieval - menopur, gonal F, start cetrotide on day 6, lupron & HCG trigger. I am unsure of all the doses. The only dose that changed during stims was the gonal F. I had to increase it 3 times.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Linda)
Linda is Compassionate and helpful. If she does not know the answer to a question she seeks help. She is good at keeping me informed of changes in our plan when needed.
Describe your experience with Tennessee Reproductive Medicine.
The clinic is very busy, especially during a stim cycle with the lab draws and ultrasounds. They run like a well oiled machine during that time, however, for some patients they can feel rushed through. My advice as a patient would be to speak up if you have questions. Do not feel intimidated by the busy schedule. They are always willing to listen and explain things, I say this from experience. The atmosphere for a one on one appointment is much different. There is no rushing and all questions and concerns are addressed.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
We were able to file most things through insurance for labs, testing, office visits. We paid the difference in what insurance did not cover. The costs not covered were IUI & IVF. My specific insurance plan, at the time, alloted 10,000 to be spent in one lifetime. We were able to use that for IUI and egg retrieval. In order to start IVF our quote was estimated at 15,000 without stim medications (This is not including the HSG, Laparoscopic surgery, or baseline ultrasound and labs. We spent roughly 7,000 on those test before starting any infertility treatments). The stim medications were to be paid out of pocket to get the best pricing. We spent approximately 6,000 on medications for my egg retrieval.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
N/a we have not done a transfer yet
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 25
1 Fertility Medications
Recurrent Pregnancy Loss
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
The first things Dr. Scotchie asks me when I see her are about my job, my family, and how I am doing emotionally as I deal with infertility. ... She is realistic and includes facts and statistics in the information she provides. I also found that she really does allow me to make choices for myself, and doesn't push me to try elective or experimental tests and treatments.
This clinic [Tennessee Reproductive Medicine] is in-network for patients with Progyny insurance, which was a huge bonus for me. I feel that they are very organized and as efficient as possible, given the number of patients they see. I had to wait several weeks for an initial consultation, but that gave me confidence that this was a good clinic to see since it is clearly busy.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie has completely changed our outlook on our situation. I leave every appointment feeling encouraged and hopeful, with a complete understanding of the protocol, goals, and expectations for my treatment cycle. She is realistic and includes facts and statistics in the information she provides. I also found that she really does allow me to make choices for myself, and doesn't push me to try elective or experimental tests and treatments.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Don't be afraid to ask questions! She will answer all of them, and will spend the necessary time with you to make sure you feel comfortable.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
The first things Dr. Scotchie asks me when I see her are about my job, my family, and how I am doing emotionally as I deal with infertility. She spent a great deal of time just getting to know my husband and me before we discussed anything medical. She also made it very clear that it's important to her that we receive the best care and have a chance at becoming parents to a biological child. At the end of our first consultation, she thanked us for giving her the chance to help her.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
My diagnostic testing showed no clear indicators for my recurrent miscarriage diagnosis. The only issue I was having was infrequent ovulation, and she prescribed letrozole and progesterone for timed intercourse. She was realistic with the timeline, and we will be on this protocol for 6 months before considering IVF. She took into account that I have a limited time left on my current infertility insurance before I have to switch, and she is making sure we get treatment that will fit that timeline so it's covered. We are just starting the timed intercourse protocol, but she was hopeful that we'd have success based on her past patients with similar medical histories.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
The nursing staff is extremely kind. They are always positive and answer any questions I have. They can take a bit of time to get things done, but that is absolutely worth it to me.
Describe your experience with Tennessee Reproductive Medicine.
This clinic is in-network for patients with Progyny insurance, which was a huge bonus for me. I feel that they are very organized and as efficient as possible, given the number of patients they see. I had to wait several weeks for an initial consultation, but that gave me confidence that this was a good clinic to see since it is clearly busy.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
This clinic accepts Progyny insurance (the only clinic within a 120-mile radius for me), so I have not paid a dime so far.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
Dr. Scotchie generally will not transfer multiple embryos due to the risks associated with multiples. I am thankful for this low-risk approach.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 28 - 29
2 IUI
Endometriosis
Unexplained
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Jessica Scotchie] didn't let us leave until our questions were answered and never made us feel rushed. We've never been clueless about our treatments at any point, which helps ease anxiety. We never felt like we were put on a one-size-fits all treatment plan. She really cares about your wants and needs...She didn't have a strong preference [in regards to ESET Approach]...I look forward to working with her again!
The only thing I don't like is that they [the Tennessee Reproductive Medicine clinic] work off of voicemail. Unless your nurse or billing dept. gave you their direct extension, you have to leave them a voicemail and wait for someone to call you back. They are pretty good about calling back that day...Our primary nurse, Linda, has been spectacular. She has been so patient with me when I come to her with a list of questions and concerns.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
She always called me by my first name and extremely down to earth. It can be intimidating going into a fertility clinic for the first, second, or 20th time; and she always made us feel comfortable. She didn't let us leave until our questions were answered and never made us feel rushed. We've never been clueless about our treatments at any point, which helps ease anxiety. We never felt like we were put on a one-size-fits all treatment plan. She really cares about your wants and needs. We've had 2 failed IUI's (I have endo) and we are doing our IVF with her in May. I look forward to working with her again!
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Come in with a list of questions - it will be easier on you so you don't forget to ask something.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
She always called me by my first name and extremely down to earth. It can be intimidating going into a fertility clinic for the first, second, or 20th time; and she always made us feel comfortable. She didn't let us leave until our questions were answered and never made us feel rushed. We've never been clueless about our treatments at any point, which helps ease anxiety. We never felt like we were put on a one-size-fits all treatment plan. She really cares about your wants and needs. We've had 2 failed IUI's (I have endo) and we are doing our IVF with her in May. I look forward to working with her again!
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
For our IUI's, I took letrazole on cycle days 4-10, tested for a positive ovulation day, and began progesterone the day after the procedure; and then took a pregnancy test 2 weeks later.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Linda Miller)
Our primary nurse, Linda, has been spectacular. She has been so patient with me when I come to her with a list of questions and concerns. I really wanted someone who would explain to me why things are done, rather than "here, this is what you need to do for the next two weeks," because understanding the reasoning brings me comfort; and she does that. During COVID, treatments were pushed back a few weeks, and she stayed in contact with me to give me updates without me having to reach out to her. Seriously, when I say they make me feel appreciated and comfortable, I mean it.
Describe your experience with Tennessee Reproductive Medicine.
The only thing I don't like is that they work off of voicemail. Unless your nurse or billing dept. gave you their direct extension, you have to leave them a voicemail and wait for someone to call you back. They are pretty good about calling back that day!
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
Our IVF (associated labs, anesthesia, transfer, retrieval, freezing, preimplantation genetic testing) was $12k with a law enforcement discount. Meds related to IV are $5k-6k. Our two IUI's were $700 each. Random labs (like vitamin D, estrogen, semen analysis, etc.) needed prior to diagnosis ended up costed a few hundred dollars, after insurance (insurance did help with diagnosing infertility, but nothing after that). Endometrial biopsy prior to transfer will be $100 if insurance doesn't assist with that. Follow up visits are $188 each.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
She didn't have a strong preference. She did explain how multiple embryo transfers have higher success rate (must one not take, there's still another that may. They do have a great success rate of single transfers, which is another reason I chose them.
What specific things went wrong at Tennessee Reproductive Medicine?
  • Lost appointments
Describe the specific things that went wrong at Tennessee Reproductive Medicine.
The only issue we've ever had was being double charged for a semen analysis, but that was quickly taken care of and refunded.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2018 - 2020, Unsuccessful
NPS
10
NPS
10
Age 26 - 28
2 IUI
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
[Dr. Rink Murray] and Shan were professional and helpful. During consultations, Dr. Murray was very thorough in his explanations and answered any questions my husband and I may have had...Dr. Murray was professional and methodical on his approach. Unfortunately, both my IUIs failed so my husband and I will be working with Dr. Murray in IVF treatments.
[Tennessee Reproductive Medicine] Strengths are the doctors and nursing staff. The doctors are excellent and thorough. The nirsing staff are kind and helpful...During procedures, the office was efficient and polite. One weakness I would say is with the office returning calls. It can be very difficult to reach anyone in the front office and takes time to have them return calls.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
Dr. Murray and Shan were professional and helpful. During consultations, Dr. Murray was very thorough in his explanations and answered any questions my husband and I may have had. During procedures, the office was efficient and polite. One weakness I would say is with the office returning calls. It can be very difficult to reach anyone in the front office and takes time to have them return calls.
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
Advice I would give to a prospective patient is to do your research beforehand and to have questions you want to ask prepared. It can be overwhelming in the beginning with the information so it's important to be prepared beforehand.
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
Dr. Murray was very professional and thorough in his explanation of the entire IUI and future IVF process. He was helpful and very personable.
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
Dr. Murray was professional and methodical on his approach. Unfortunately, both my IUIs failed so my husband and I will be working with Dr. Murray in IVF treatments.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
The nursing staff was professional and compassionate.
Describe your experience with Tennessee Reproductive Medicine.
Strengths are the doctors and nursing staff. The doctors are excellent and thorough. The nirsing staff are kind and helpful. The weaknesses are the office and time efficiency in returning calls. Perhaps a more efficient answering service would be beneficial.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
Everything was out of pocket.
Describe Rink Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
I have not have this procedure done.
What specific things went wrong at Tennessee Reproductive Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Tennessee Reproductive Medicine.
There was a miscommunication with the amount of frozen sperm left from my husband's donation. We were under the impression there was enough sperm left for 3 IUIs and some already stored for IVF. On the 3 round of IUI, we were told there was not enough available. This was at the point when I was already taking medicine and logging my levels for the third IUI
10
Doctor
Rink Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 26
5 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Scotchie was always willing to listen to issues at appointments but definitely follows the patients lead as far as what treatments to proceed with once she made her suggestions. She always laid out the pros and cons and was aware of the not only financial but emotional choices involved with treatment...I was originally placed on 2.5 mg of Letrozole to induce ovulation since I have PCOS. I was regularly ovulating, but was not having success with the one follicle. I voiced my concerns and she agreed to let me go up to 5.0 mg Letrozole which produced 2 follicles but I have still not become pregnant yet. She suggests moving on to IUI if not successful with timed intercourse.
The doctors at TRM are great, but I was on average taken back about 10 minutes after my appointment time which can be difficult when you have to take off work to make appointments. However, the nurses and appointment schedulers are good at returning voicemails (you always leave a message) in a timely matter and are reassuring when you have issues...The online portal has been down which has made communicating test results take much longer. Originally I would receive them via portal from Dr. Scotchie but now the nurses are calling which takes about a week to get progesterone test results back. However, the nurses are very friendly and kind on the phone and in office.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie was always willing to listen to issues at appointments but definitely follows the patients lead as far as what treatments to proceed with once she made her suggestions. She always laid out the pros and cons and was aware of the not only financial but emotional choices involved with treatment.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie was always incredibly kind and personable at all appointments.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
I was originally placed on 2.5 mg of Letrozole to induce ovulation since I have PCOS. I was regularly ovulating, but was not having success with the one follicle. I voiced my concerns and she agreed to let me go up to 5.0 mg Letrozole which produced 2 follicles but I have still not become pregnant yet. She suggests moving on to IUI if not successful with timed intercourse.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
The online portal has been down which has made communicating test results take much longer. Originally I would receive them via portal from Dr. Scotchie but now the nurses are calling which takes about a week to get progesterone test results back. However, the nurses are very friendly and kind on the phone and in office.
Describe your experience with Tennessee Reproductive Medicine.
The doctors at TRM are great, but I was on average taken back about 10 minutes after my appointment time which can be difficult when you have to take off work to make appointments. However, the nurses and appointment schedulers are good at returning voicemails (you always leave a message) in a timely matter and are reassuring when you have issues.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
We are lucky to have insurance handle a portion of our treatment. Ovulation inductions cycles have cost us about $100 which include medication, ultrasound, and progesterone blood draw. Initial consultation was not covered and it was $300.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
0
Age 40
Recurrent Pregnancy Loss
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
My numbers were stellar. ... I could tell something was wrong with me on the pill ... I told the doctor [Dr. Scotchie] Then I got on the table and - my numbers were terrible. She said birth control would have nothing to do with it, it was suddenly my age, egg counts plummet at my age... so basically it’s all my fault. ... Feeling like I was being fed a line I did a consult with the top doctor in the country and he said of course birth control is suppressive, everyone knows that, he doesn’t give it to patients over 30 and is careful with it in patients under 30. Such a frustrating experience. I switched clinics.
We had a terrible experience here [at TN Repro Med]. They didn’t listen to us. They told us they would send us numbers for x and sent us numbers for y. The man’s collection is frankly horrifyingly embarrassing but no one gives you any guidance or assurance it’s just - go do this. Awful. We would be told we could do x y z by the clinic director then would get on the phone with the nurse she would have no idea. We would be told we could do multiple retrieval’s by the doctor then the clinic director would send us numbers for something else with zero indication the doctor had said anything about our request. We felt like we were dictating our treatment plan not vice versa. Our nurse never came to meet us until the very end (she was “busy.”) If this was a dentist - fine. But this is the most sensitive work. The clinic didn’t treat us with compassion or care at all, we felt
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
The doctor seemed like she knew what she was talking about but as the treatment progressed our opinion changed. Something that began as not a terribly big deal, let’s just try it, insurance covers it turned into handw down the most frustrating experience of my life. Just shoot people straight and let them mourn it, don’t create false hope.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Use her partner
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Lots of confusion about treatment plan.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
My numbers were stellar. I was put on birth control to make sure my menstrual cycle aligned with the clinic’s. (So their schedule matters more than the patient’s results). I could tell something was wrong with me on the pill, I couldn’t breathe well, I was a mess. I told the doctor I thought stress must be getting to me and she said no, that wouldn’t affect your numbers. Then I got on the table and - my numbers were terrible. She said birth control would have nothing to do with it, it was suddenly my age, egg counts plummet at my age... so basically it’s all my fault. (I was 39 and 7 months when I had good numbers and 39 and 8 months when my numbers were terrible). Feeling like I was being fed a line I did a consult with the top doctor in the country and he said of course birth control is suppressive, everyone knows that, he doesn’t give it to patients over 30 and is careful with it in patients under 30. Such a frustrating experience. I switched clinics.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Linda)
So patronizing. And made up stuff on the fly (eg my egg count dropped because I got old, not because of the pill (and I was 1 month older between the two tests - HA).
Describe your experience with Tennessee Reproductive Medicine.
We had a terrible experience here. They didn’t listen to us. They told us they would send us numbers for x and sent us numbers for y. The man’s collection is frankly horrifyingly embarrassing but no one gives you any guidance or assurance it’s just - go do this. Awful. We would be told we could do x y z by the clinic director then would get on the phone with the nurse she would have no idea. We would be told we could do multiple retrieval’s by the doctor then the clinic director would send us numbers for something else with zero indication the doctor had said anything about our request. We felt like we were dictating our treatment plan not vice versa. Our nurse never came to meet us until the very end (she was “busy.”) If this was a dentist - fine. But this is the most sensitive work. The clinic didn’t treat us with compassion or care at all, we felt.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
Not terrible costs but they didn’t listen to our requests and price us appropriatelt
What specific things went wrong at Tennessee Reproductive Medicine?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
1
Doctor
Jessica Scotchie
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 38 - 41
10 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Scotchie is great, my overall experience has been a positive one. The day we found out that we were going to miscarry Dr. Scotchie was very honest but delicate when informing us. She called me at the end of her very busy day, around 6:30-7pm that evening to check on me and see if I had any questions. That is just one example of her patient care...is very good at communicating in an understandable and clear way but it is a TON of information and can be overwhelming.
The cost [at Tennessee Reproductive Medicine] is consistent with the going rates in our area and comparable with research done online, IVF online calculator, etc...The location is easy to find, clean, and well organized. The scheduling is done in a way that there is not much time spent waiting I. The waiting room. The most I’ve ever had to wait was maybe 20mins but that was rare...All of the nurses have been excellent. They are prompt returning phone calls, calling with lab results, and answering questions via the online portal. I will be assigned a nurse during my IVF cycle, I just haven’t reached that step yet.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie is great, my overall experience has been a positive one. The day we found out that we were going to miscarry Dr. Scotchie was very honest but delicate when informing us. She called me at the end of her very busy day, around 6:30-7pm that evening to check on me and see if I had any questions. That is just one example of her patient care. She is a very intelligent and skilled doctor. I am thankful for her expertise in my situation.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Be prepared to receive much information. Dr. Scotchie is very good at communicating in an understandable and clear way but it is a TON of information and can be overwhelming.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie adddesses all of my concerns and questions in a very informative yet understandable manner. She has never made me feel silly or like I’ve asked a stupid question (although I’m sure a fair share of them would fall under those categories). She takes her time with me and makes me feel comfortable and at ease.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
I have PCOS and was referred to Dr. Scotchie by my OBGYN. Dr. Scotchie surgically removed some ovarian cysts in March 2015. I was then prescribed Letrozole to help me ovulate. I got pregnant in June of 2015 and gave birth to my healthy son February 2016. I am now 40 years old and trying to conceive again. This go round has not been as successful as above. We started the same treatment as above in May 2017. I got pregnant in February 2018 but unfortunately this resulted in a miscarriage. My husband and I are currently undergoing the necessary steps to start IVF.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
All of the nurses have been excellent. They are prompt returning phone calls, calling with lab results, and answering questions via the online portal. I will be assigned a nurse during my IVF cycle, I just haven’t reached that step yet.
Describe your experience with Tennessee Reproductive Medicine.
The location is easy to find, clean, and well organized. The scheduling is done in a way that there is not much time spent waiting I. The waiting room. The most I’ve ever had to wait was maybe 20mins but that was rare.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
The cost is consistent with the going rates in our area and comparable with research done online, IVF online calculator, etc.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
I have not reached this stage in my journey as of yet.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
2 Fertility Medications
Recurrent Pregnancy Loss
European
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Scotchie has great scientific knowledge as well as an excellent bedside manner. Prior to being referred to her, we were dealing with an OB who was not very sensitive. Dr. Scotchie makes me feel heard and presents information in a way that is easy to understand.... We have had all of our testing done and I have unexplained recurrent pregnancy loss. We tried clomid for several cycles to find out if we could increase my follicle count and have a chance at a better egg that way. Unfortunately those cycles were not effective and I did not get pregnant. We are planning to move to IVF with PGS testing.
Every employee I've met has been friendly and sensitive. The facility [Tennessee Reproductive Medicine] is clean and well run. It is getting busier and busier, but once you have your first appointment they make sure they can fit you in for testing etc....I have had several nurses and they have all been great. They are all very sensitive about my miscarriages. They are all very competent and organized.... The monitoring was about $300 per cycle.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie has great scientific knowledge as well as an excellent bedside manner. Prior to being referred to her, we were dealing with an OB who was not very sensitive. Dr. Scotchie makes me feel heard and presents information in a way that is easy to understand.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Don't be afraid to ask questions about treatment options and really push her, she is great at providing the information you need.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie is the best doctor I have ever had. She listens to my questions and provides answers. She never makes me feel silly or crazy for asking questions or getting emotional about our treatment.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
We are still in treatment. We have had all of our testing done and I have unexplained recurrent pregnancy loss. We tried clomid for several cycles to find out if we could increase my follicle count and have a chance at a better egg that way. Unfortunately those cycles were not effective and I did not get pregnant. We are planning to move to IVF with PGS testing.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
I have had several nurses and they have all been great. They are all very sensitive about my miscarriages. They are all very competent and organized.
Describe your experience with Tennessee Reproductive Medicine.
The clinic is the best around. Check out their SART scores for yourself, but I found them to be above average from a statistical perspective. Every employee I've met has been friendly and sensitive. The facility is clean and well run. It is getting busier and busier, but once you have your first appointment they make sure they can fit you in for testing etc.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
So far the costs have mostly been testing and miscarriage treatment related. I spent probably $3,000 OOP on testing and miscarriage related procedures last year. This year we did several clomid cycles. The clomid is very affordable. The monitoring was about $300 per cycle. We are planning to do IVF in a few months and the costs do seem high compared to other clinics (about $22k total for one round with PGS testing) but at the same time the clinic has good success scores.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
Dr. Scotchie prefers the eSET method and has explained that this reduces the risk of multiples, and that multiples create a higher likelihood of complications.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 29 - 33
3 Fertility Medications
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Scotchie demonstrates compassion, thorough patient care, and an agreed upon action plan that made me feel at ease and comfortable. She left no detail overlooked when I was in her care. She personally called and left me a voicemail when I notified her office of my miscarriage. During my only full term pregnancy she saw me every week my first trimester and I can't say just how much that eased my fears and anxieties after repeated loss.
The staff [at TN Reproductive Med] is welcoming, there's never more than a couple patients waiting at the same time, and the wait times are usually minimal! TRM makes their patients feel valued and truly cared for! Scheduling an appointment is easy!... Dr. Scotchie prescribed me progesterone as an extra measure due to my two miscarriages. I had another miscarriage after my daughter was born, and started seeing Dr. Scotchie. I let her know I watched my cycles closely and noticed I may have luteal phase defect. Because of this, she suggested a small dose of femara (2.5mg?) to speed up my ovulation times. I also took progesterone every cycle. I got pregnant after 3 cycles and started lovenox shots. Unfortunately and very sadly, I also lost this baby after I stopped seeing Dr. Scotchie (because I was past the 9 week mark).
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie demonstrates compassion, thorough patient care, and an agreed upon action plan that made me feel at ease and comfortable. She left no detail overlooked when I was in her care. She personally called and left me a voicemail when I notified her office of my miscarriage. During my only full term pregnancy she saw me every week my first trimester and I can't say just how much that eased my fears and anxieties after repeated loss.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Be patient with your personal journey and remain hopeful, as your care is truly in the best hands.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie invited me to tell her my story before asking any questions.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
Dr. Scotchie prescribed me progesterone as an extra measure due to my two miscarriages. I had another miscarriage after my daughter was born, and started seeing Dr. Scotchie. I let her know I watched my cycles closely and noticed I may have luteal phase defect. Because of this, she suggested a small dose of femara (2.5mg?) to speed up my ovulation times. I also took progesterone every cycle. I got pregnant after 3 cycles and started lovenox shots. Unfortunately and very sadly, I also lost this baby after I stopped seeing Dr. Scotchie (because I was past the 9 week mark).
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
Always cheerful, listened well, and lended their support.
Describe your experience with Tennessee Reproductive Medicine.
The staff is welcoming, there's never more than a couple patients waiting at the same time, and the wait times are usually minimal! TRM makes their patients feel valued and truly cared for! Scheduling an appointment is easy!
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
Mine is different because it's not the typical infertility treatment. I thought my care was affordable.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2018, Unknown Success
NPS
10
NPS
10
Age 40
Tubal Blockage
Income $50K - $99K
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Jessica Scotchie] listens, she shows kindness, compassion, and is truly empathic to how I feel about my treatment. When I had my surgery to remove my tubes that were so badly damaged, she not only cared to ask how I felt physically but emotionally. She comforted me and made me feel validated in my emotions about my situation.... Dr. Scotchie took the time to find the real reason behind my infertility and not only that but she fixed an issue that had caused me years of pain and suffering. The staff at her office is so kind and understanding. We travel 4 hours one way to see them because of how we are treated and respected.
We have only completed the diagnostic and treatment [at TN Repro Med] to repair me so that IVF would even be possible.... The only trouble I had was understanding the fee chart. But I attribute this to the fact this isn't something I deal with daily. That being said, Angie from their office, called me and spent at least an hour on the phone going through all my questions and explained things until I understood.... Our costs will be between $26,000 to $39,000. This includes medicines, genetic testing, transfers of all quality embryos until exhausted, and storage costs.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
She listens, she shows kindness, compassion, and is truly empathic to how I feel about my treatment. When I had my surgery to remove my tubes that were so badly damaged, she not only cared to ask how I felt physically but emotionally. She comforted me and made me feel validated in my emotions about my situation.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
You will be cared for on a level I feel is not too commonly found among many doctors. I feel like I matter as a person.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
I had seen another doctor for treatment closer to home. He did not listen to me. I felt like I was begging for him to please treat me. Dr. Scotchie listened to me!! She and her staff treated my concerns about my fertility as if they were valid. Both my prior fertility doctor and obgyn, misdiagnosed my perforated fallopian tubes as cysts. Dr. Scotchie took the time to find the real reason behind my infertility and not only that but she fixed an issue that had caused me years of pain and suffering. The staff at her office is so kind and understanding. We travel 4 hours one way to see them because of how we are treated and respected.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
We have only completed the diagnostic and treatment to repair me so that IVF would even be possible.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
Kind and compassionate. Everyone smiles and is friendly, always.
Describe your experience with Tennessee Reproductive Medicine.
The only trouble I had was understanding the fee chart. But I attribute this to the fact this isn't something I deal with daily. That being said, Angie from their office, called me and spent at least an hour on the phone going through all my questions and explained things until I understood.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
Our costs will be between $26,000 to $39,000. This includes medicines, genetic testing, transfers of all quality embryos until exhausted, and storage costs.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
I appreciate that they support single transfer for the health of me and to promote a chance at live birth.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 35 - 36
5 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Murray gained our trust from early on because he was knowledgeable and always involved us in the next action step. We always felt comfortable in this stressful...5 IUI’s with no luck...Cycle 1 IVF yielded 3 embryos, but all PGS tested abnormal...we adjusted the treatment plan to include HGR (Human Growth Hormone), which resulted in 5 day 5 embryos, and TWO came back PGS tested normal. We transferred one, and our miracle baby is now a walking toddler.
The nurses [at Tennessee Reproductive Medicine] were always kind and went above and beyond to help us secure additional needed fertility drugs when we ran out during cycle 2. Not only did it save us the stress, but a lot of money was saved too...Our 3 cycle IVF Refund Program was $25,000. Additional fertility drugs were about $5,000 each cycle. PGS testing was a couple thousand.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
Dr. Murray gained our trust from early on because he was knowledgeable and always involved us in the next action step. We always felt comfortable in this stressful, expensive process of fertility treatment.
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
Make the appointment! Dr.Murray is the best!
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
Dr. Murray, Dr. Scotchie, and the entire TRM staff were kind and supportive from the very first visit, all the way until our successful pregnancy of our little miracle embryo that could. I honestly do not think without their medical expertise we could have achieved a healthy pregnancy after 15 years of trying.
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
We 5 IUI’s with no luck. We moved on to a multi cycle refund program IVF. Cycle 1 IVF yielded 3 embryos, but all PGS tested abnormal. We were heartbroken. Dr. Murray met with us and we adjusted the treatment plan to include HGR (Human Growth Hormone), which resulted in 5 day 5 embryos, and TWO came back PGS tested normal. We transferred one, and our miracle baby is now a walking toddler.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
The nurses were always kind and went above and beyond to help us secure additional needed fertility drugs when we ran out during cycle 2. Not only did it save us the stress, but a lot of money was saved too.
Describe your experience with Tennessee Reproductive Medicine.
Treatment visits are usually early morning-which allowed me to go forest thing before work. The office is easy to get to in Chattanooga. Our insurance did not cover much, but TRM is always honest and upfront regarding costs.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
Our 3 cycle IVF Refund Program was $25,000. Additional fertility drugs were about $5,000 each cycle. PGS testing was a couple thousand. The year we did IVF we claimed right under $40,000 in medical costs out of pocket on our tax return.
10
Doctor
Rink Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 26 - 28
3 IUI
Unexplained
European
Income $100K - $199K
Engineer
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
We loved doctor Scotchie. She was smart, informative, compassionate, and honest. She knows what she's doing and has an incredibly sweet personality. She encouraged us to try IUI and IVF. When our IUIs were unsuccessful, she gave us time, space, and information to decide when and if we wanted to pressure IVF. ... Dr. Scotchie really advocates for eSET but looks at the patients individually.
TRM is great at everything. The nurses are wonderful. The office staff is great. ... We did the money back guarantee IVF so it was more expensive because it included up to 3 egg retrievals and as many transfers as needed to have a successful pregnancy or your money back. ... Our IVF nurse was amazing, the other nurses are great as well, and the office and billing people are wonderful.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
We loved doctor Scotchie. She was smart, informative, compassionate, and honest. She knows what she's doing and has an incredibly sweet personality. She encouraged us to try IUI and IVF. When our IUIs were unsuccessful, she gave us time, space, and information to decide when and if we wanted to pressure IVF. She never made us feel rushed.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Be honest with her about what treatments you are ready to try and she'll guide you into what she thinks will work for you.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie was amazing. I remember on a particularly hard day I called the office and she was able to do a phone consultation with me. There are so many emotions that go with infertility and she understands that there are hard days. She didn't just listen, but gave compassionate advice.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
I seemed like a healthy 25 year old when I first met Jessica. I had been trying for nine months, but other than that I was healthy. She recommended IUI since IVF was not covered by our insurance. After three failed attempts we took a break. When we came back I was ready to try IVF. She offered me the option to do a money back guarantee program if we were healthy enough to qualify. I passed every fertility diagnostic test with flying colors. After we did an egg retrieval and a failed fresh transfer, she scheduled a frozen transfer. We were successful with our last embryo.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Rachel)
I love everyone at TRM. Our IVF nurse was amazing, the other nurses are great as well, and the office and billing people are wonderful. When you finish treatment successfully you "graduate" to your OBs office. It was a bittersweet day for us because they felt like family.
Describe your experience with Tennessee Reproductive Medicine.
TRM is great at everything. The nurses are wonderful. The office staff is great. Dr. Murray and Dr. Scotchie are the best and really care about their patients. They really have no weaknesses. I wish we could have stayed their throughout pregnancy and had them deliver our son.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
We had zero insurance coverage. Each IUI was around $1000 and our IVF was around $30,000 including medication. We did the money back guarantee IVF so it was more expensive because it included up to 3 egg retrievals and as many transfers as needed to have a successful pregnancy or your money back.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
Dr. Scotchie really advocates for eSET but looks at the patients individually. Ultimately the decision was up to us and since she did not perform our transfers we discussed and decided with our other doctor to transfer 2 embryos each time.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
9
NPS
10
Age 30
3 Fertility Medications
PCOS
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Scotchie has a great bedside manner. I knew that when I went in for my monitoring ultrasounds she was probably in a rush- but she was good at making sure she answered questions and explaining to me what I saw. I would have liked to have had more interactions with her but I understand this is a common issue at a busy fertility clinic.... We chose to start with Femara for 3 months before doing further diagnostics (ie. checking my tubes and sperm analysis).
The clinic [Tennessee Reproductive Medicine] was beautiful- always bright and clean. The receptionists were always sweet and welcoming. The biggest downside for me was the cost- which is an obvious and unavoidable one. I wish that they had more options for payment plans or taking care credit or been able to advise us on other options for handling the costs.... The nurses were really great at communicating with me about next steps and all.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie has a great bedside manner. I knew that when I went in for my monitoring ultrasounds she was probably in a rush- but she was good at making sure she answered questions and explaining to me what I saw. I would have liked to have had more interactions with her but I understand this is a common issue at a busy fertility clinic. The nurses were really great at communicating with me about next steps and all.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Make sure you remember your questions when you have your time with Dr. Scotchie- sometimes I would leave and remember that I'd wished I had asked something. She was very flexible with my treatment and starting conservative which I appreciated. Utilize the patient portal- I found it was a great way to communicate with my nurses since I work during the day and had a hard time always answering their phone calls.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
The office staff was always to nice! Dr. Scotchie was always so sweet and encouraging. The nurses were great at getting back to me both on the online portal and via phone calls. When I went in for a blood draw one time the nurse remembered something we had talked about the last time she drew my blood. They were just always so welcoming and sweet.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
I was diagnosed with PCOS by a previous doctor. When I started at TRM I had done a few unscusseful rounds of unmonitored clomid with my obgyn. Funds were limited for me at the time. We chose to start with Femara for 3 months before doing further diagnostics (ie. checking my tubes and sperm analysis). All 3 cycles were unsuccessful and then we had to relocate out of state. I would have loved to continue my treatment at TRM but the move made that impossible.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
They were great! They were always quick to get back to me with results and communicate on the patient portal.
Describe your experience with Tennessee Reproductive Medicine.
The clinic was beautiful- always bright and clean. The receptionists were always sweet and welcoming. The biggest downside for me was the cost- which is an obvious and unavoidable one. I wish that they had more options for payment plans or taking care credit or been able to advise us on other options for handling the costs.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
I think my initial consult was around 300 and each ultrasound was around 300
9
Doctor
Jessica Scotchie
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 40
1 IVF
Diminished Ovarian Reserve
Endometriosis
Recurrent Pregnancy Loss
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
I felt that Dr Session listened to all of our questions and answered the best she could. She definitely reads up on the latest studies and is proactive in treatment. While it was sometimes frustrating to go to some of the ultrasounds to check follicles and not see the Doctor and see a resident, she was there for all the important procedures...When we received a negative result she called me as soon as she could to find out how I was and give me options for next time if we chose to do it again.
There are many times when there is a long wait for your appointment [at TN Fertility Institute] but it doesn't happen every time. Sometimes there seem to be communication issues internally...Stephanie went over and above my expectations. She was caring, responsive and communicated well through the process. She always called when she said she would after a blood draw, even on Saturday...It was $12,000 for the IVF process, $550 for anesthesia and PGS was $5,500 but was optional.
How was your experience with Donna Session at Tennessee Reproductive Medicine?
I felt that Dr Session listened to all of our questions and answered the best she could. She definitely reads up on the latest studies and is proactive in treatment. While it was sometimes frustrating to go to some of the ultrasounds to check follicles and not see the Doctor and see a resident, she was there for all the important procedures. Sometimes it is still difficult to make the decisions you are trying to make based solely on percentages and statistics, but it is a numbers game. When we received a negative result she called me as soon as she could to find out how I was and give me options for next time if we chose to do it again.
What's one piece of advice would you give a prospective patient of Donna Session at Tennessee Reproductive Medicine?
Be prepared to spend a good amount of time at the office if you have alot of questions.
During treatment, were you treated like a number or a human with Donna Session at Tennessee Reproductive Medicine?
Dr. Sessions is very thorough and answers any and all questions you have. She is concerned with your well being. The nurses are very caring and personable.
Describe the protocols Donna Session used in your cycles at Tennessee Reproductive Medicine and their degree of success.
My protocol started with using estrogen patches and Cetrotide 9 days after a positive ovulation kit to suppress because I have diminished ovarian reserve. Then I used Gonal-F at a high dose twice a day plus Menopur 75iu until the follicles were a good size and then used Cetrotide. After retrieval I used progesterone in oil shots and Lovenox shots to help with clotting due to previous pregnancy losses. We were originally going to PGS test but decided not to when we only had 3.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Stephanie)
Stephanie went over and above my expectations. She was caring, responsive and communicated well through the process. She always called when she said she would after a blood draw, even on Saturday.
Describe your experience with Tennessee Reproductive Medicine.
There are many times when there is a long wait for your appointment but it doesn't happen every time. Sometimes there seem to be communication issues internally.
Describe the costs associated with your care under Donna Session at Tennessee Reproductive Medicine.
We had to do a self pay plan due to no insurance coverage for fertility treatments but they did cover diagnostic testing. It was $12,000 for the IVF process, $550 for anesthesia and PGS was $5,500 but was optional. The meds were purchased from an outside pharmacy.
10
Doctor
Donna Session
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 28
Endometriosis
Unexplained
European
Income $50K - $99K
Operations
1st of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
After a laparoscopy (performed by Dr. Scotchie) which determined that my previously diagnosed unexplained infertility was actually stage II endometriosis, she presented us with a couple of options moving forward. She allows her patients to choose how aggressive they would like their treatment to be.
They [Tennessee Reproductive Medicine] do a lot of communication through an online patient portal, which I love. It's easy and fast. I'm able to see any test results or have my questions answered within a day...TRM does a great job of making the patients feel comfortable. The staff is very friendly. In general, they do a good job of maintaining privacy. The sign in sheet is completely confidential, you would never know who had come and gone that day.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie is very kind. Upon our first meeting with her, we immediately felt comfortable and knew we were in good hands. She really takes the time to listen and get to know her patients. After briefly discussing our 2 year struggle with infertility, she was able to determine that I likely had endometriosis. My previous doctor never suggested that it was possible. After a laparoscopy, which we were able to schedule quickly and easily, endometriosis was confirmed (and removed). We are so impressed by her insight and attention to detail.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
There is nothing to be worried or embarrassed about with Dr. Scotchie. She is easy to talk to and really makes an effort to show her patients how invested she is in their success.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
After a laparoscopy (performed by Dr. Scotchie) which determined that my previously diagnosed unexplained infertility was actually stage II endometriosis, she presented us with a couple of options moving forward. She allows her patients to choose how aggressive they would like their treatment to be. We decided to try on our own for a couple of months before moving on to an IUI, which she thought was great given our ages and other fertility factors. She prescribed me 5mg of Letrozole to increase our chances slightly. She advised against Clomid as the extra estrogen could cause my endometriosis to grow back quicker.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Kayla)
Kayla is such a sweet person. She is very understanding and easy to talk to. She was the first person we met at the clinic, and sh she really made me feel comfortable from day 1.
Describe your experience with Tennessee Reproductive Medicine.
TRM does a great job of making the patients feel comfortable. The staff is very friendly. In general, they do a good job of maintaining privacy. The sign in sheet is completely confidential, you would never know who had come and gone that day. Although the waiting room is very small, and right by the front door, I've never had to wait long. The clinic is very well maintained with up to date equipment. They do a lot of communication through an online patient portal, which I love. It's easy and fast. I'm able to see any test results or have my questions answered within a day.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
Initial fertility work up was around $800, largely covered by insurance. My baseline ultrasound, pre-surgery monitoring was billed for $600, also covered by insurance. I've not yet received a bill for my laparoscopy procedure, but the clinic did not charge for my pre-op or post-op visit.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
9
NPS
9
Age 23 - 24
6 Fertility Medications
Male Factor
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
He [Dr. Rink Murray] explains everything so well, and we were given several options to consider instead of jumping straight in to IVF. We have always felt comfortable talking with him about our fertility issues...He is not pushy when it comes to treatment. We feel we can go at our own pace. He is a great communicator. We really have not had a bad experience with Dr. Murray and his office...
This clinic [Tennessee Reproductive Medicine] is very organized and compassionate. I have always felt comfortable at my appointments...They [the nurses] are very friendly. They always respond to messages the same day if you call before 2 pm. They are good at answering any questions you may have. I honestly can't think of any negative experiences with the nurses...We really have not had a bad experience with Dr. Murray and his office.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
Our experience with Dr. Murray has been great so far. We are still seeking treatment. He is very detailed with his explanations. I appreciate how he will draw things out on a piece of paper to help you understand, and then he gives you the paper at the end of the meeting for memory. He is not pushy when it comes to treatment. We feel we can go at our own pace. He is a great communicator. We really have not had a bad experience with Dr. Murray and his office.
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
I know that choosing to seek fertility treatment can be exciting but scary at the same time. I was definitely nervous before our first visit because of the unknown. As soon as I stepped foot in the office, it felt very welcoming. Then we met Dr. Murray. He greeted us with a handshake, and we went to his office to talk about what we needed to do. My advice would be to not get nervous (I know that is easier said than done) about meeting Dr. Murray. He is very understanding and you can tell he cares about wanting to see your dreams of becoming a parent come true.
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
He explains everything so well, and we were given several options to consider instead of jumping straight in to IVF. We have always felt comfortable talking with him about our fertility issues.
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
One of the reasons we started to seek fertility treatment was because we found out my husband had low sperm count. All this time I thought it was me because I had very irregular periods. Dr. Murray tested me for everything. We did blood work, an ultrasound to look at my ovaries, and hysterosalpingogram (HSG) to make sure my fallopian tubes weren't blocked. Everything tested normal, so the only thing we figured was I didn't ovulate regularly. My husband started taking Clomid 50 MG 1/2 tablet every other day. It usually takes several months of taking Clomid to make a difference, so I started taking Letrozole to help me ovulate regularly in hopes we would get lucky. The Letrozole dosage was 2.5 MG. I would have to call the nurses when I started my period (Cycle day 1) to let them know I was starting a treatment cycle. On cycle day 3, I would start taking Letrozole at 2 pills per day for 5 days. I had to test for ovulation starting on cycle day 10 until I ovulated. I would always ovulate between cycle day 19-21. I would have to call the nurses to let them know I had an LH surge. I took Letrozole for 6 cycles, but we never got pregnant. We met up with Dr. Murray for a meeting, and decided that my husband should do another seman analysis to see if the Clomid helped improve sperm count. It did a little, but not enough. Right now we are trying to decide if we should do IVF because it seems like that is the best option with our fertility issues.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
They are very friendly. They always respond to messages the same day if you call before 2 pm. They are good at answering any questions you may have. I honestly can't think of any negative experiences with the nurses.
Describe your experience with Tennessee Reproductive Medicine.
This clinic is very organized and compassionate. I have always felt comfortable at my appointments.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
My husband had to pay $100 per seman analysis. I had to pay about $150 for a serum progesterone test. My Letrozole pills were about $10 per cycle for 6 cycles. My husband's Clomid pills were about $38 every refill. My insurance has paid for regroup appointments. I am not sure what the exact cost will be for IVF, but we are looking into it right now.
Describe Rink Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
I do believe he prefers eSET as it is much safer.
9
Doctor
Rink Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
Male Factor
European
Income $50K - $99K
1st of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I called a few times and spoke with nurses because I was having a horrible reaction to the PIO (100mg/ml due to my history of low progesterone). He [Dr. Murray] called me back personally on a Friday evening to find out exactly what my symptoms were and switch me over to a high dose of suppositories so I wouldn't be in constant pain...Don't be afraid to ask questions. He is always willing to ask and help change course if needed.
Everyone [at Tennessee Reproductive Medicine] was kind, organized and professional. This clinic was worth the 2 hr drive for us. I can't think of any weaknesses...The nursing staff is great! When my local OBs office told me I was going to have a miscarriage at 5w6d I left a message for the on-call nurse and Candy called me back on her cell phone and reassured me it was too early to know and told me I could call her on her cell at any time. So she was excellent! I'm glad I listened to her and all was fine when we drove the 2 hrs to our clinic 4 days later and heard the heartbeat.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
Dr Murray is the first doctor I've ever seen, fertility or otherwise, who I trust completely, and know he truly wants the best for us and will do whatever it takes to get us there. He is kind, empathetic (probably helps that he and his wife experienced infertility), and extremely intelligent, and thorough in his explanations.
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
Don't be afraid to ask questions. He is always willing to ask and help change course if needed.
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
He has always been so generous with his time and never made me feel stupid even when I had lots of questions. He understands my need to understand every part of the process and has called me personally on the phone to explain things.
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
Because my FSH and AMH were bordering he started me on a high dose of Gonal-F. After monitoring on day 6 my follicles weren't growing as quickly as he would have wanted and moved me up for 375IUs. We had a successful retrieval with 10 eggs retrieved, and eset and pregnancy. Sadly we lost that baby at 21 weeks and Dr Murray called me personally to offer condolences and assured me he would do everything possible to be sure it didn't happen again and he meant it. Several months later we transferred a frozen 4BB embryo. I called a few times and spoke with nurses because I was having a horrible reaction to the PIO (100mg/ml due to my history of low progesterone). He called me back personally on a Friday evening to find out exactly what my symptoms were and switch me over to a high dose of suppositories so I wouldn't be in constant pain. This cycle was also successful and I'm 11w2d today.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Candy)
The nursing staff is great! When my local OBs office told me I was going to have a miscarriage at 5w6d I left a message for the on-call nurse and Candy called me back on her cell phone and reassured me it was too early to know and told me I could call her on her cell at any time. So she was excellent! I'm glad I listened to her and all was fine when we drove the 2 hrs to our clinic 4 days later and heard the heartbeat.
Describe your experience with Tennessee Reproductive Medicine.
Everyone was kind, organized and professional. This clinic was worth the 2 hr drive for us. I can't think of any weaknesses.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
I think a fresh Ivf cycle would be $12,000 or so and a FET was $3,600. We had insurance coverage so we only had to pay our deductible.
Describe Rink Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
He always recommended eset to us saying the stats weren't significant enough to encourage transferring 2, especially because we didn't want the potential risks of twins. We were grateful for this advice.
10
Doctor
Rink Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2013 - 2017, Successful
NPS
10
NPS
10
Age 35 - 39
1 IUI
2 IVF
Surrogacy
Male Factor
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Accountant
3rd of 4 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Scotchie is both professional and personal. I always felt like I was receiving the best possible care and medical plan, but also the highest level of compassion.... What I do remember is that Dr. Scotchie was always willing to put a lot of time in to a specific treatment plan tailored for us. We endured a very complicated miscarriage with our first round of IVF, fresh transfer, that resulted in about 9 months of treatments and a diagnosis of trophoblastic disease. Dr. Scotchie was amazing through the entire journey. Afterwards, we realized my lining had been damaged and would not longer grow thick enough to sustain a pregnancy.
IUI was about $3,500 [at Tennessee Reproductive Med] I believe. We did the IVF refund guarantee program, with ICSI, and paid about $28,000, I believe. That would have been for 3 fresh IVF attempts, and all frozen transfers from those retrievals, until a live birth. We only made it thru 1 fresh retrieval with a transfer, and 1 frozen transfer. The clinic went over and above for us by allowing us to do a second fresh retrieval so that we could do embryo testing. They effectively cancelled the guarantee contract and let those fees cover the retrieval. That was a huge goodwill gesture for us and was greatly appreciated.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie was truly a blessing for me. We left our first clinic because they fell short in providing what I expected as a level of care and compassion. Dr. Scotchie exceeded my expectations in both medical care and personal compassion.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Always take an active role in your medical care. Ask questions, challenge the status quo. Trust Dr. Scotchie.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr. Scotchie is both professional and personal. I always felt like I was receiving the best possible care and medical plan, but also the highest level of compassion.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
We tried many different options during our years of treatment. I don't remember specifics. Part of enduring such a long journey is letting go of the past and focusing on the present. What I do remember is that Dr. Scotchie was always willing to put a lot of time in to a specific treatment plan tailored for us. We endured a very complicated miscarriage with our first round of IVF, fresh transfer, that resulted in about 9 months of treatments and a diagnosis of trophoblastic disease. Dr. Scotchie was amazing through the entire journey. Afterwards, we realized my lining had been damaged and would not longer grow thick enough to sustain a pregnancy. Dr. Scotchie reached out across the country to her peers to try to identify a treatment plan that we could try. We tried everything that she could come up with, but unfortunately nothing worked. After a grieving process (which we always felt Dr. Scotchie to be supportive of us taking time between cycles), we decided to pursue conceiving via a gestational surrogate. Dr. Scotchie has been amazing during this process. Our GS was experienced, plus works at an OBGYN office. Dr. Scotchie was supportive of trying an unmedicated cycle, which ended up being successful. She has always been willing to evaluate each situation for its own merit and make an informed timely decision.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
We had an overall great experience with nurses at this clinic. The IVF nurse being the only real exception to that. She is a bit scattered and often unprepared. The other nurses are excellent.
Describe your experience with Tennessee Reproductive Medicine.
Excellent doctors, nurses and support staff. Convenient location. No scheduling issues. State of the art care and facility.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
IUI was about $3,500, I believe. We did the IVF refund guarantee program, with ICSI, and paid about $28,000, I believe. That would have been for 3 fresh IVF attempts, and all frozen transfers from those retrievals, until a live birth. We only made it thru 1 fresh retrieval with a transfer, and 1 frozen transfer. The clinic went over and above for us by allowing us to do a second fresh retrieval so that we could do embryo testing. They effectively cancelled the guarantee contract and let those fees cover the retrieval. That was a huge goodwill gesture for us and was greatly appreciated.
Describe Jessica Scotchie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
Dr. Scotchie always recommended transfering 1 single embryo. During our first retrieval we did not have testing on embryos. We ended up deciding to transfer multiple embryos to my uterus during that first transfer (which ended in miscarriage). During the 1 frozen transfer we did to my uterus we transferred multiple embryos due to the state of things during unthawing. We transferred a single tested embryo to our GS.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2014 - 2016, Successful
NPS
10
NPS
10
Age 27 - 29
Donor Eggs
Male Factor
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr. Rink Murray is] personable, relatable, genuine, through, well educated. He showed sympathy/empathy every step of the way. Making us feel more like family than a patient. I never questioned his plan for us and not once did I doubt that he wanted nothing but amazing success in our journey...We had male factor infertility. We decided to do natural cycle IVF and only had two embryos. We spoke to Dr Murray and he was VERY understo of our go big or go home attitude of wanting to transfer both. We were young and broke from trying to correct our male factor fertility with surgeries that we had to pay for up front. Our state and jobs offered no help/coverage for infertility.
The clinic [Tennessee Reproductive Medicine] is just right homey not too hospitalish...[The nurses] Always acknowledged me by name on phone and in person. Always supportive and smiling. Talked me off every ledge and really good at drawing labs!...We had male factor infertility. We decided to do natural cycle IVF and only had two embryos. We spoke to Dr Murray and he was VERY understo of our go big or go home attitude of wanting to transfer both. We were young and broke from trying to correct our male factor fertility with surgeries that we had to pay for up front. Our state and jobs offered no help/coverage for infertility.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
He's personable, relatable, genuine, through, well educated. He showed sympathy/empathy every step of the way. Making us feel more like family than a patient. I never questioned his plan for us and not once did I doubt that he wanted nothing but amazing success in our journey. He communited wiht our local OBGYN to help coordinate getting labs without having to travel as often which was awesome!
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
Be 100% honest if you lay everything out from the beginning it helps him see.the whole picture from what you have already been though to your goals and how to get there. Don't be afraid to cry and show the pain I promise he will provide comfort for you and help ease your heart the best he can!
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
Dr Murray is so personable. From the moment we met him, he came to get us from the waiting room himself, it was evident how genuine he was. Being young he sat down with us to discuss all of our options and shar d his personal journey as well (tear jerker)! He even went on to recommend therapy because of our issues and age but not once did he push any one option on us. He was beyond through and took his absolute time with us. He checked on lab results while we were in his office to try and get us immediate results for an even better game plan. We traveled a little over an hour to go see them and it was worth five times that drive time!
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
We had male factor infertility. We decided to do natural cycle IVF and only had two embryos. We spoke to Dr Murray and he was VERY understo of our go big or go home attitude of wanting to transfer both. We were young and broke from trying to correct our male factor fertility with surgeries that we had to pay for up front. Our state and jobs offered no help/coverage for infertility.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Rachel)
Always acknowledged me by name on phone and in person. Always supportive and smiling. Talked me off every ledge and really good at drawing labs!
Describe your experience with Tennessee Reproductive Medicine.
The clinic is just right homey not too hospitalish. Give them a try I promise you will not regret it I've sent 5+ people to them and most got pregnant within a year. I've never heard anyone I've sent they say a single negative word after going.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
Natural cycle IVF with donor used $5k
Describe Rink Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
He understood out stand point on I and NEVER made us feel judged for our decision
10
Doctor
Rink Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
If I'm concerned about something, she quickly finds a solution or explains to take away my concern. She also knows fertility treatments are expensive without insurance coverage! She works hard to keep costs to a minimum.
Dr Murray practices here with Dr. Scotchie. I really don't care for his style. He's very unemotional and unsympathetic.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Jessica is very bright and lively and extremely intelligent. When I ask a question, she answers in incredible detail and can quote me statistics off the top of her head to help me understand how it all works. She is extremely compassionate with miscarriage patients and will give them a hug and tell them she's in it with them. She remembers me when she happens to see me in the hall getting a blood test and remembers my daughter's and husband's names. She is also very flexible. She will tell me what she thinks will work best, but if I want it done another way she will do it.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
She will let you follow the fertility path you want. So, at first I told her I wanted to go gently and she put me on just clomid with natural intercourse. When that didn't work, I told her I wanted more aggressive and she immediately recommended iui. She'll try to read what you want and give you the treatment you want. Ask lots of questions and then be clear about what you want because she's looking for you to tell her what you want.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
Jessica Scotchie takes time to sit and answer every single question I have, no matter how silly it might be. If I'm concerned about something, she quickly finds a solution or explains to take away my concern. She also knows fertility treatments are expensive without insurance coverage! She works hard to keep costs to a minimum. The nurses in the office are amazing. I cried when I miscarried and had to bring the embryo in for testing. The nurse took the time to sit down with me and tell me that this was not my only chance. That I would carry again and that in time this would get better.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
Jessica put me on Clomid with natural intercourse for awhile and when I didn't get results, she recommended iui with clomid only or clomid and trigger shot. She told me I had high chances of success and she was absolutely right. My first two iuis were successful, although the first resulted in miscarriage due to chromosomal abnormalities. My second iui I am now pregnant and waiting for first ultrasound. It's all looking good!
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
Kayla. She's young and does not have children yet, but she is so empathetic and loving. She even takes time for a little chit chat on the phone when calling with lab results and she gets excited over good hcg levels too!
What specific things went wrong at Tennessee Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Tennessee Reproductive Medicine.
Dr Murray practices here with Dr. Scotchie. I really don't care for his style. He's very unemotional and unsympathetic. When my hcg levels were initially low, Dr. Scotchie was out of the office and Dr Murray wanted me to stop progesterone supplements and let my period start before even doing another blood test to see if the levels were increasing. I pushed back and insisted on another test. Then Dr Scotchie called me the next day and said Dr. Murray had jumped the gun and she did not want me to stop progesterone, but instead "give this pregnancy every chance."
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2014 - 2015, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Scotchie] is the kindest Dr I have ever known... Then, when I didn't get the results I wanted, I went back and asked for something more aggressive. She suggested IUI. I asked about IVF, but she encouraged me away from it because she said my fertility problems didn't warrant that huge of an expenditure to get a positive result. She was absolutely right and saved us thousands of dollars.
I was always [treated by the staff at Tennessee Reproductive Medicine as] an individual. The receptionists, nurses and Dr Scotchie knew me and my family. They remembered who came with me before and knew my family member's names... I miscarried naturally and had to bring it in to Kayla. It was SO hard. I cried and she looked me in the eyes and told me that even though this was so hard, it would eventually get better and I WOULD get another chance.
How was your experience with Jessica Scotchie at Tennessee Reproductive Medicine?
Dr Scotchie is very responsive. When I first came to her, I didn't want to do anything aggressive. She responded with a treatment plan that was gentle. Then, when I didn't get the results I wanted, I went back and asked for something more aggressive. She suggested IUI. I asked about IVF, but she encouraged me away from it because she said my fertility problems didn't warrant that huge of an expenditure to get a positive result. She was absolutely right and saved us thousands of dollars. She is patient and kind. She gave me a hug and let me cry when I miscarried. She is the kindest Dr I have ever known. And extremely knowledgeable as well. Any question I had, she had a detailed answer and took as much time as I needed to talk it all out.
What's one piece of advice would you give a prospective patient of Jessica Scotchie at Tennessee Reproductive Medicine?
Let Dr. Scotchie tell you what she thinks you should do to achieve results. She will let you drive if you want, but you may not know what will work the fastest. I wasted my first year with her because I didn't plain out ask her to run things.
During treatment, were you treated like a number or a human with Jessica Scotchie at Tennessee Reproductive Medicine?
I was always an individual. The receptionists, nurses and Dr Scotchie knew me and my family. They remembered who came with me before and knew my family member's names.
Describe the protocols Jessica Scotchie used in your cycles at Tennessee Reproductive Medicine and their degree of success.
I had 6 cycles of Femara with natural intercourse along with prometrium and estradiol luteal support. I got pregnant once but miscarried within a week. After a 6 month break for my emotional well being, we went back for IUI. My first iui we did an HSG first. This revealed one distended tube and the other with a small block that was cleared with the dye. I then had 100mg Clomid, follicle ultrasound and IUI. It was successful, but my twins had chromosomal disorders and I miscarried at 8 weeks. The second IUI was 100mg Clomid, follicle ultrasound and then trigger shot because I was producing 4-6 mature follicles and we didn't want any more! IUI was successful and I'm currently 12 weeks with a healthy singleton.
Describe your experience with your nurse at Tennessee Reproductive Medicine. (Assigned nurse: Kayla)
When I miscarried, I chose to have one of the embryos tested for chromosomal abnormalities. I miscarried naturally and had to bring it in to Kayla. It was SO hard. I cried and she looked me in the eyes and told me that even though this was so hard, it would eventually get better and I WOULD get another chance. I had family and friends all trying to say something to make me feel better, but Kayla was the one who did it.
Describe the costs associated with your care under Jessica Scotchie at Tennessee Reproductive Medicine.
$200 for a consultation $650 for first IUI with no trigger shot $1100 for second IUI with trigger shot and more follicle ultrasounds Everything covered once I was pregnant.
What specific things went wrong at Tennessee Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Tennessee Reproductive Medicine.
There was one time when I saw Dr. Murray. I am sure he is a great Dr as well, but he is not as verbal with his compassion as Dr Scotchie. When my first IUI was successful, my HCG levels were low to begin with. He was the one in the office when my results came in and he told me there was no point and it was not a viable pregnancy. I was to stop my progesterone support and allow the pregnancy to terminate. This was a terrible thing to hear. I called back the next day and talked to Dr Scotchie. She told me not to stop, but to give the pregnancy every chance, which is what any woman going through fertility treatments wants to do. Unfortunately, Dr Murray was right that the low HCG indicated a problem. But I'm glad I continued for 8 weeks to carry the babies as long as possible and give them a chance.
10
Doctor
Jessica Scotchie
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
1
NPS
1
Age 28
1 IVF
Male Factor
European
Native American
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
I found Dr. Murray's bedside manner lacking. At one point he told us that 'while it wouldn't be a miracle if you conceived I would call the pope.' He also pushed us towards using donor sperm even after my husband had made it clear he was not prepared to take that step at that time if ever. After our failed transfer, Dr. Murray offered to allow us into the refund/ guarantee program which we were ecstatic about but when we received the paperwork they had included a line saying we would have to use donor sperm or the contract would be null and void. Total bait and switch. He also made a comment about how I was a perfect candidate to be an egg donor, excuse me I can't even conceive myself that's not an appropriate line of conversation at that point. Also after our failed transfer he showed very little empathy for our emotional state.
The nurses and receptionist were very impersonal [at TN Reproductive Medicine]. I had several different people doing my blood draws and all of them but one hurt me and left significant bruising. After my retreival I was in a state of semi-shock, couldn't stop crying or shaking. Not a single nurse approached me or attempted to comfort me or even ask me what was wrong. I went out to the car to keep from upsetting the other patients in the waiting room. No one checked on me later on via phone or email either. The only positive staff member was the embryologist she was very soothing and sweet but my interaction with her was limited to a few minutes.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
I found Dr. Murray's bedside manner lacking. At one point he told us that 'while it wouldn't be a miracle if you conceived I would call the pope.' He also pushed us towards using donor sperm even after my husband had made it clear he was not prepared to take that step at that time if ever. After our failed transfer, Dr. Murray offered to allow us into the refund/ guarantee program which we were ecstatic about but when we received the paperwork they had included a line saying we would have to use donor sperm or the contract would be null and void. Total bait and switch. He also made a comment about how I was a perfect candidate to be an egg donor, excuse me I can't even conceive myself that's not an appropriate line of conversation at that point. Also after our failed transfer he showed very little empathy for our emotional state.
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
If you have a simple fix or are willing to jump immediately to donor options he's probably an okay dr if not, there are lots of better more caring options. One positive was he did alot of testing prior to starting the cycle.
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
Dr. Murray was rather impersonal.
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
Mini-IVF with ganerlix, menopur, hcg trigger shot. Fresh transfer. Supposedly mini-ivf grows superior eggs in smaller quantities. He initially indicated that I would produce 3-5 eggs for retrieval, we retrieved only one. He also suggested doing the retrieval without anesthesia saying it wouldn't be painful and would hurt no more than the saline sonogram. This was a complete fabrication, the retrieval process was very painful and left me in a state of semi-shock.
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
The nurses and receptionist were very impersonal. I had several different people doing my blood draws and all of them but one hurt me and left significant bruising. After my retreival I was in a state of semi-shock, couldn't stop crying or shaking. Not a single nurse approached me or attempted to comfort me or even ask me what was wrong. I went out to the car to keep from upsetting the other patients in the waiting room. No one checked on me later on via phone or email either. The only positive staff member was the embryologist she was very soothing and sweet but my interaction with her was limited to a few minutes.
Describe your experience with Tennessee Reproductive Medicine.
This clinic has a female RE which was a huge positive for us. However the building and technology are not as up to date as another local clinic. The staff are very impersonal and uncaring. Dr. Murray's bedside manner is lacking, and it would appear he cares only for his success rates.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
Our Mini-IVF cost about 5k.
Describe Rink Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tennessee Reproductive Medicine.
I do not remember him having a preference.
1
Doctor
Rink Murray
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
1
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Review of
2013 - 2014, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
1 Embryo Freezing
Unexplained
European
Income $100K - $199K
Marketer or PR
3rd of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Rink is the nicest doctor I've ever been to, and certainly the nicest fertility doctor. He exhibits high levels of empathy, anticipates patient questions and concerns and has a great sense of humor...I did IVF and all the drugs that entails. This was after 4 failed IUIs with another doctor. Dr. Rink diagnosed me with low Vitamin D levels, so I took supplements for that as well. He transferred only one embryo, due to my age (under 35) and undiagnosed infertility. It worked. (I also chose the pregnancy-or-your-money-back guarantee option)
This clinic's [Tennessee Reproductive Medicine] strengths are their people. Warm, friendly, empathetic, and competent. I appreciated the patience they had with me while I learned how to use a syringe for the first time, and when I would call with a silly question. I appreciated that they were accommodating to the fact that I live in Nashville and was commuting 2 hours to their clinic. And most of all, I appreciated that Dr. Rink seemed like he understood where we were coming from and answered all my questions thoroughly. He was also funny, which went a long way.
How was your experience with Rink Murray at Tennessee Reproductive Medicine?
Dr. Rink is the nicest doctor I've ever been to, and certainly the nicest fertility doctor. He exhibits high levels of empathy, anticipates patient questions and concerns and has a great sense of humor.
What's one piece of advice would you give a prospective patient of Rink Murray at Tennessee Reproductive Medicine?
Do the pregnancy-guarantee-or-your-money-back IVF option.
During treatment, were you treated like a number or a human with Rink Murray at Tennessee Reproductive Medicine?
Everyone was very nice, personable, and accommodating,
Describe the protocols Rink Murray used in your cycles at Tennessee Reproductive Medicine and their degree of success.
I did IVF and all the drugs that entails. This was after 4 failed IUIs with another doctor. Dr. Rink diagnosed me with low Vitamin D levels, so I took supplements for that as well. He transferred only one embryo, due to my age (under 35) and undiagnosed infertility. It worked. (I also chose the pregnancy-or-your-money-back guarantee option)
Describe your experience with the nursing staff at Tennessee Reproductive Medicine.
They were competent, pretty well organized (not perfect) but very friendly and empathetic and were excited for me when I was excited and reassuring when I was scared and sympathetic when I was sad.
Describe your experience with Tennessee Reproductive Medicine.
This clinic's strengths are their people. Warm, friendly, empathetic, and competent. I appreciated the patience they had with me while I learned how to use a syringe for the first time, and when I would call with a silly question. I appreciated that they were accommodating to the fact that I live in Nashville and was commuting 2 hours to their clinic. And most of all, I appreciated that Dr. Rink seemed like he understood where we were coming from and answered all my questions thoroughly. He was also funny, which went a long way.
Describe the costs associated with your care under Rink Murray at Tennessee Reproductive Medicine.
I chose the $25,000 IVF option. It cost more, but it covered 3 cycles of IVF and if I didn't get pregnant then I would have received most of the money back. I also had to pay for gas to drive back and forth to Chattanooga 15 times.
What specific things went wrong at Tennessee Reproductive Medicine?
  • Failed to order appropriate test
Describe the specific things that went wrong at Tennessee Reproductive Medicine.
They kind of forgot to check me for chicken pox/varicella resistance. I thought I would begin my IVF cycle during a certain month, but then it had to be postponed -- I had chicken pox as a child, but a test revealed had diminished resistance and needed to be revaccinated before I could begin my IVF cycle. Not really sure if it was a miscommunication or what.
10
Doctor
Rink Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tennessee Reproductive Medicine
Chattanooga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of

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