Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery

2 doctors work here

Rated 8.9
Strongly recommend: 58%Neutral: 34%Don't recommend: 8%8.9
58% strongly recommend
11 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
170
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Lubbock
3502 9th St
Lubbock, TX 79415
806.743.4256

11 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
8
Age 29
Recurrent Pregnancy Loss
Unexplained
Other
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Robert Kaufmann] is such a knowledgeable and helpful doctor. He makes sure every visit that we are comfortable with treatments and testing and gives us multiple options for moving forward. He is very good about talking to me and my husband and not just one or the other. I never feel talked at or inferior. He is great at explaining things in ways that his patients understand. If we ever have questions he answers them honestly. We have never met a Doctor so patient and understanding. I would recommend him to anyone and we have just started our journey.
Just like every clinic some of the office staff [at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery] has their days. It just depends on who you talk too. Overall though we have had a good experience. I normally don’t have to sit in the waiting room long and it’s always clean. They are very busy though sometimes it’s difficult to get in.
How was your experience with Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
He is such a knowledgeable and helpful doctor. He makes sure every visit that we are comfortable with treatments and testing and gives us multiple options for moving forward. He is very good about talking to me and my husband and not just one or the other. I never feel talked at or inferior. He is great at explaining things in ways that his patients understand. If we ever have questions he answers them honestly. We have never met a Doctor so patient and understanding. I would recommend him to anyone and we have just started our journey.
What's one piece of advice would you give a prospective patient of Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Be honest and upfront. He asks a lot of questions initially and needs real answers to help you to the best of his ability.
During treatment, were you treated like a number or a human with Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
He has been available 24/7 and very kind and hopeful for us. We started seeing him when I was already pregnant. Unfortunately I lost my baby at 8 or 9 weeks and he was there and did my D&C after hours so we could be sure to retrieve genetic tissues for testing. He has prayed with and for us and has been so encouraging during these times of uncertainty.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Debbie Morrison)
I cannot say enough about her. With COVID-19 going on, I have only spoken with her Over the phone. She has gone above and beyond to make sure I had everything I need and to answer any questions or concerns I have throughout the day. When I miscarried she called just to check on me and make sure I was doing ok. Such a compassionate woman who is very good at her job! I can’t wait to meet her face to face.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Just like every clinic some of the office staff has their days. It just depends on who you talk too. Overall though we have had a good experience. I normally don’t have to sit in the waiting room long and it’s always clean. They are very busy though sometimes it’s difficult to get in.
Describe the costs associated with your care under Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
We just started our process not sure of prices yet
10
Doctor
Robert Kaufmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unsuccessful
10
10
Age 29 - 30
1 IUI
2 IVF
Endometriosis
PCOS
Poor Egg Quality
Other
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr phy is just flat out amazing. She has wonderful bedside manner. She is easy to talk to she explains everything you need to know up front. Dr phy is non judgmental she is very kind. Dr phy is very encouraging. I had a bad experience previously so I was kinda nervous but from the moment my husband and I walked into her office for our consult we knew we made the right decision. It was like black and white completely different feelings and it was definitely the right choice for us. She has helped us in every step of the way
The main nurse I worked with [at Texas Tech Center for Fertility and Reproductive Surg] her name is Crystal. She was amazing answering all my questions even when I felt like they were silly. All the other nurses were fabulous as well. Each one is very kind and helped along the way. Also the ladies up at the front desk were and are amazing! Shannon Is a true angel! She was there for me when I needed someone to cry to or even just have a hug.
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr phy is just flat out amazing. She has wonderful bedside manner. She is easy to talk to she explains everything you need to know up front. Dr phy is non judgmental she is very kind. Dr phy is very encouraging. I had a bad experience previously so I was kinda nervous but from the moment my husband and I walked into her office for our consult we knew we made the right decision. It was like black and white completely different feelings and it was definitely the right choice for us. She has helped us in every step of the way.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Make sure you call and make an appointment ASAP. Dr. Phy is so popular there can have a 6 month waiting period to see her!
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
When I first went for a consult with Dr. Phy I knew immediately that I made right choice to change Dr.s Dr. Phy is amazing! She was gentle, encouraging, she was positive she explained everything in detail. She was friendly and non judgmental.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
So for our treatment with Dr phy we did our 2nd IVF treatment. We used gonal-f, lupron, menopur, and we also added femara to help me ovulate better also she added in progesterone Injections and some pills to help with the embryos stick and for me to not get an infection from the egg retrieval. We were able to get more eggs this round then previous with our old Dr. And we were able to make it to transfer day! But unfortunately my transfer did not work.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Chrystal)
The main nurse I worked with her name is Crystal. She was amazing answering all my questions even when I felt like they were silly. All the other nurses were fabulous as well. Each one is very kind and helped along the way. Also the ladies up at the front desk were and are amazing! Shannon Is a true angel! She was there for me when I needed someone to cry to or even just have a hug.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Strengths are all the people you come into contact with are there to help you! Anything literally questions concerns or to just needing a hug they are there for you. Literally everyone I talked to was so helpful. Only thing I'd say about weakness is the waiting period. The waiting period could be a little long on some days. But Dr. Phy always apologized for it. And with the care you get it's worth the wait.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I do know Dr. Phy has IVF packages. I'm not sure how much iui is there.
Describe Jennifer Phy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
My Dr ultimately gave us the choice to pick one embryo or two to transfer but she did say transferring two had higher success rate and it could end in multiple babies which my husband and I were ok with.
10
Doctor
Jennifer Phy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
10
10
Age 27 - 31
1 IVF
Male Factor
European
Income $50K - $99K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He is not 'touchy-feely'...but his compassion truly comes out as he assists you through the process. We didn't need, or want, the touchy feely. We wanted a scientist. Successful and confident but also caring in his own way. He demonstrates caring in that he explains every detail with you, takes your phone calls or texts any time of day, but he probably won't cry with you or possibly convey false hope to build up spirits. He says it how it is...but is so passionate about what he does.
[Texas Tech University's] Strengths--physician and nurses Weaknesses--clarity in billing. We thought after a specific event we would have a refund in place but it was used for 'other' things. So we thought we would have about a $2500.00 credit...but then as we sat in their office, it was used for other things. It was heartbreaking. For both of us as working individuals, this was extremely devastating and financially difficult.
How was your experience with Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr. Huang was realistic with us. Although we have not had the outcome we had hoped for through IVF, he sincerely cared for us, communicated quickly with us, and went above and beyond when we needed medication through a weekend. He spent time with us at every visit and just truly listened to us and our hopes and frustrations.
What's one piece of advice would you give a prospective patient of Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
He is not 'touchy-feely'...but his compassion truly comes out as he assists you through the process. We didn't need, or want, the touchy feely. We wanted a scientist. Successful and confident but also caring in his own way. He demonstrates caring in that he explains every detail with you, takes your phone calls or texts any time of day, but he probably won't cry with you or possibly convey false hope to build up spirits. He says it how it is...but is so passionate about what he does.
During treatment, were you treated like a number or a human with Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
He was factual, but so caring. He spent time with us, explained things, drew pictures of the process, and was so excited when we had 18 eggs and 9 embryos.
Describe the protocols Jaou-Chen Huang used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
Some I have forgotten. We have used letrazole for fertility pill treatments and also we have used a VERY expensive medication I couldn't remember the name of in 2014 along with Lupron for the preparation of the frozen transfer. The 2nd transfer we used more oral hormone based treatments with progesterone injections at first which produced a very odd reaction and then the vaginal suppositories had to be ordered.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Michelle)
Their entire team was wonderful and compassionate. Celebrated successes and showed so much support during difficulties. I am a nurse, as well, and I couldn't say a single negative thing about them.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Strengths--physician and nurses Weaknesses--clarity in billing. We thought after a specific event we would have a refund in place but it was used for 'other' things. So we thought we would have about a $2500.00 credit...but then as we sat in their office, it was used for other things. It was heartbreaking. For both of us as working individuals, this was extremely devastating and financially difficult.
Describe the costs associated with your care under Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Approximately $18000 for the first cycle. $750/year storage fee. $4000 for transfers
Describe Jaou-Chen Huang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
He preferred we transfer 2 embryos. We were ok with this decision.
What specific things went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
  • Failed to convey critical information
Describe the specific things that went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Critical information about financing--it had to do more with the billing office and not the physicians or nursing staff.
10
Doctor
Jaou-Chen Huang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
10
10
Age 24
10 Fertility Medications
Unexplained
Other
Native American
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Phy and her staff are truly the best at what they do!!! They explain everything so well and make you feel like family...On my first visit she hugged me and it made me feel so loved... She was very kind and warm to us even in our darkest time...Was seen after an ectopic pregnancy and she was very compassionate and understanding but most of all encouraging and optimistic. Very thorough, professional and over all the ideal doctor.
The clinic [Texas Tech University Health Sciences] overall makes you feel at home and answers any questions you have... I would recommend a new patient because are so kind and want to make your dreams come true...As I come in they [nurses] greet me back and start the ultrasounds. Very gentle and welcoming. They answer any questions I have and lead me to what I need to do next.
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr. Phy and her staff are truly the best at what they do!!! They explain everything so well and make you feel like family. I recommend anyone with fertility issues come here!!! She is so welcoming. On my first visit she hugged me and it made me feel so loved.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Working with Dr. Phy was a great experience! She was very kind and warm to us even in our darkest time. I have never met a doctor like her. I would recommend her to anyone who is having fertility issues. The rest of the staff was also amazing!
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Was seen after an ectopic pregnancy and she was very compassionate and understanding but most of all encouraging and optimistic. Very thorough, professional and over all the ideal doctor.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
I started on Femara 2.5 mg twice daily on cycle days 3-5. I also went in for a baseline ultrasound on days 1-3. She wanted me to come in for another ultrasound to check my follicles on cycle days 10-13. If my follicles reached 18mm on my right ovary then I could trigger with Ovidril. If not I would have to try again the next month. I lost my left tube due to ectopic pregnancy and my follicles are only maturing in my left ovary. So now I have to do In Vitro Fertilization.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
As I come in they greet me back and start the ultrasounds. Very gentle and welcoming. They answer any questions I have and lead me to what I need to do next.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
The clinic overall makes you feel at home and answers any questions you have. I believe the weakness would be the overall cost of their treatment. Very expensive. I would recommend a new patient because are so kind and want to make your dreams come true.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
In Vitro Fertilization: Package price is 10,698.00 Additional services: Hospital charges- $750 ICIS- $668 Cryopreservation of embryos- $474 Assisted hatching- $900 Insemenation of oocytes- $686 Embryo storage for a year $750 PGS/PGD- $2,000
10
Doctor
Jennifer Phy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 34
9 Fertility Medications
PCOS
Tubal Blockage
European
Income $50K - $99K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Phy] seems to want to follow the patient's lead. She presents all options and listens to all of our concerns. She never rushes us out, and will even do an examination if I request it.... She let us try femara and clomid. With Clomid she was very careful to monitor my follicle growth since I had a high risk pregnancy previously and she did not want me to conceive multiples.... She is very considerate of our feelings and takes time to listen to us and explains things thoroughly. She is never in a rush.
They [Texas Tech U Health Sciences] have a great new location. There is sometimes a wait, but that's because the staff are so involved and take the time to listen to all of the patients. They are very easy to work with and they are always extra careful to check out insurance restrictions prior to making any testing or procedure plans.... They made sure to call me with lab results even though it was 5 o'c lock on a Friday. They had also rushed the lab to get the results to me before the weekend.
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She seems to want to follow the patient's lead. She presents all options and listens to all of our concerns. She never rushes us out, and will even do an examination if I request it. Her staff is very considerate as well and do everything they can to help us out with appointments or prescription refills.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is worth the wait to get into. I know it takes months to get in as a new patient, but follow up visits are scheduled much quicker.
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is very considerate of our feelings and takes time to listen to us and explains things thoroughly. She is never in a rush.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
She let us try femara and clomid. With Clomid she was very careful to monitor my follicle growth since I had a high risk pregnancy previously and she did not want me to conceive multiples. She has wanted to do an exploratory laparoscopy on me for quite some time, which I keep denying because I have a busy son at home, but her logic is sound and she has been very patient with me while I am still on the fence about it.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Katie)
They made sure to call me with lab results even though it was 5 o'c lock on a Friday. They had also rushed the lab to get the results to me before the weekend.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
They have a great new location. There is sometimes a wait, but that's because the staff are so involved and take the time to listen to all of the patients. They are very easy to work with and they are always extra careful to check out insurance restrictions prior to making any testing or procedure plans.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
My insurance covered the femara, and I paid for Clomid out of pocket. The visits with Dr. Phy are coded for PCOS preventative care so my insurance covers those.
What specific things went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
  • Lost appointments
Describe the specific things that went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I had requested a blood draw to confirm a pregnancy and the front desk had told me to come in at 2:30, but when I arrived they did not have me in the system. They were still able to get me in to see the nurse, and it did not cause any further delays in treatment.
10
Doctor
Jennifer Phy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 32 - 33
2 IUI
PCOS
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Jennifer Phy] demonstrated a caring and compassion that I had never experienced with previously providers. She in truly on this journey with us, invested in our success, holding our hand each step of the way...During my first miscarriage, she was truly right there with me, personally calling to check in and ensuring that she did all she could in finding a possible explanation prior to moving forward.
[Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery is] Very busy, they were short staffed during a portion of my journey, however, they always replied to messages or phone calls...The billing department has been wonderful, fighting with me for appropriate insurance coverage...difficult to get in initially...once you are an established patient, they are awesome at getting uou in!
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
From the first visit I felt a connection with Dr Phy, as though she was truly on the this journey with us. She is warm, friendly, and compassionate. Dr Phy has also been exceeding thorough, leaving no stone unturned. During my first miscarriage, she was truly right there with me, personally calling to check in and ensuring that she did all she could in finding a possible explanation prior to moving forward. I am beyond grateful for her and would not want to be on this journey with any other physician.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Have patience, she is a busy physician and you may have to occasionally wait. However, when it is your turn, she will spend as much time as needed with you!
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
From the first visit, Dr Phy demonstrated a caring and compassion that I had never experienced with previously providers. She in truly on this journey with us, invested in our success, holding our hand each step of the way.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
Letrozole, trigger shot, IUI, vaginal progesterone and Po estrogen after insemination
Describe your experience with the nursing staff at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Very busy, they were short staffed during a portion of my journey, however, they always replied to messages or phone calls. Very friendly
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Overall friendly. The billing department has been wonderful, fighting with me for appropriate insurance coverage. It is a busy office, difficult to get in initially m, however once you are an established patient, they are awesome at getting uou in!
10
Doctor
Jennifer Phy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2019, Unsuccessful
5
5
Age 27 - 29
4 IUI
2 IVF
Endometriosis
PCOS
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Jennifer Phy] She was genuinely concerned for us and always greated us with our names and was personable...We did a few rounds of clomid and then a few with letrozle. We did ultrasound monitoring as well as going over medication. We did a few rounds with the trigger shot 4 iui and 1 ivf cycle...[eSET approach] We talked about single or multiple and as a family we decided on multiple
[nurse of Texas Tech University]Always willing to help find answers, made small talk, was willing to help with medications, procedures etc...Staff is very caring, sweet, honest and wants the best for you. Always welcoming and helpful. They always worked around my work schedule and our travel time due to us living 1.5 hours away...
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Staff is very caring, sweet, honest and wants the best for you. Always welcoming and helpful. They always worked around my work schedule and our travel time due to us living 1.5 hours away. My husband worked nights at the time and always helped us manage that as well.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Ask questions always
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She was genuinely concerned for us and always greated us with our names and was personable
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
We did a few rounds of clomid and then a few with letrozle. We did ultrasound monitoring as well as going over medication. We did a few rounds with the trigger shot 4 iui and 1 ivf cycle
Describe your experience with the nursing staff at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Always willing to help find answers, made small talk, was willing to help with medications, procedures etc
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Always welcoming, helpful, nice. Staff is always willing to help find answers and help walk you through medications, procedures etc. They do almost everything in house or within the near 5 miles. This meant alot since we travel from out of town, and do not know the area.
Describe your experience with your monitoring appointments at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I was able to call and get same day appointments which meant alot due to traveling from out of town
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Co pay was 40 a visit IuI 475 a visit Seman was 100 Ivf 4000
Describe Jennifer Phy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
We talked about single or multiple and as a family we decided on multiple
What specific things went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
The only thing was trying to get my records sent over to an obgyn in my town. I had a hard time getting ahold of medical records as well as the record being sent over. I had to request it x2 and so did the obgyn office
5
Doctor
Jennifer Phy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
9
9
Age 32 - 33
4 IUI
Endometriosis
Unexplained
European
Other
Income $50K - $99K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I had multiple procedures done with Df. Kauffman. I had 4 IUI’s with Clomid and 1 cycle with Letryzol. He always was very positive after each procedure but I never got a positive pregnancy test. ... I do feel that he used the same protocol over and over and unfortunately I never got the results I wanted. In a sense, I feel that he did not know what steps to take next in helping me get pregnant.
The clinic [Texas Tech U] is organized and our wait time was usually minimal. The ladies behind the desk are kind and are always willing to answer any questions. They always had my billing in order and let me know how much it would cost ... Debbie [nurse] was organized, punctual and informative. Her personality can seem blunt at times and sometimes she came across as not compassionate. Overall though, she was good at her job and helped us out so many times.
How was your experience with Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr. Kauffman is a very kind and informative Dr. He is a great communicator and takes his time to explain things in detail. I had one procedure that turned out to be very painful and he was very compassionate and checked on me several times. I do feel that he used the same protocol over and over and unfortunately I never got the results I wanted. In a sense, I feel that he did not know what steps to take next in helping me get pregnant. Overall, I feel he is a compassionate and caring Dr.
What's one piece of advice would you give a prospective patient of Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Ask questions and be prepared for detailed answers.
During treatment, were you treated like a number or a human with Robert Kaufmann at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr. Kauffman takes the time to talk candidly with you at every appointment. He is patient and takes the time to explain everything in detail.
Describe the protocols Robert Kaufmann used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
I had multiple procedures done with Df. Kauffman. I had 4 IUI’s with Clomid and 1 cycle with Letryzol. He always was very positive after each procedure but I never got a positive pregnancy test.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Debbie )
Debbie was organized, punctual and informative. Her personality can seem blunt at times and sometimes she came across as not compassionate. Overall though, she was good at her job and helped us out so many times.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
The clinic is organized and our wait time was usually minimal. The ladies behind the desk are kind and are always willing to answer any questions. They always had my billing in order and let me know how much it would cost.
9
Doctor
Robert Kaufmann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 27
3 IUI
Endometriosis
European
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Jennifer Phy] is very positive which is a great thing when struggling with infertility! She always makes you feel calm and hopeful. She is always working to find the problem and the solution to the problem. When something isn’t working she immediately reevaluates the situation to figure out the next move...she is very willing to sit down and talk with you and answer all your questions...We have only done one treatment with her. I had the laparoscopic surgery for endo and then when I healed we went on to letroze for 5 days (2 2.5mg pills) we then weighted about a week to let the follicle grow more on its own. When it was ready we did a shot of ovadril and IUI. The treatment was unsuccessful. We are currently on our 2nd treatment with her. Letrozal 5mg daily till follicle reaches 18.
There is a long wait to get in the clinic [Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery-Lubbock] as a patient. But the dr. Phy is definitely worth the wait. The receptionist always remember your name and always greet you with a smile. The office is very nice and clean and comfortable...The nurses are very nice. Overall they are good no major complaints...She [Dr. Jennifer Phy] is very positive which is a great thing when struggling with infertility! She always makes you feel calm and hopeful.
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is very positive which is a great thing when struggling with infertility! She always makes you feel calm and hopeful. She is always working to find the problem and the solution to the problem. When something isn’t working she immediately reevaluates the situation to figure out the next move.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Don’t be scared to ask questions she is very willing to sit down and talk with you and answer all your questions.
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She cares a lot, and makes you feel like family. She will give you hugs and always stays very positive.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
We have only done one treatment with her. I had the laparoscopic surgery for endo and then when I healed we went on to letroze for 5 days (2 2.5mg pills) we then weighted about a week to let the follicle grow more on its own. When it was ready we did a shot of ovadril and IUI. The treatment was unsuccessful. We are currently on our 2nd treatment with her. Letrozal 5mg daily till follicle reaches 18.
Describe your experience with the nursing staff at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
The nurses are very nice. Overall they are good no major complaints.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
There is a long wait to get in the clinic as a patient. But the dr. Phy is definitely worth the wait. The receptionist always remember your name and always greet you with a smile. The office is very nice and clean and comfortable.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I have insurance they covers a lot of my ultrasounds due to having pcos. The IUI after insurance it only $450. And my meds are normally covered.
10
Doctor
Jennifer Phy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
8
8
Age 33 - 34
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Neutral
Unsuccessful
He [Dr. Jaou-Chen Huang] was always very detailed and optimistic. Sadly our fertility treatment was unsuccessful but I did become pregnant naturally a month after he performed surgery on me. We are now pregnant with our second child. He removed a septum on my uterus, scar tissue, cleaned my tubes and scraped my uterus. I had 3 miscarriages prior to seeing Dr Huang.
We rarely had to wait over 10 min [at Texas Tech Reproductive Center]. It was easy to schedule appointments and check out. The staff was very friendly, they all tried to know you. I did not like that the blood draw area was not private. There were 2 blood chairs and the restroom was off that room.... IUI was approx $1500 IVF retrieval started around$12,000 Retrieval meds
How was your experience with Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
He was always very detailed and optimistic. Sadly our fertility treatment was unsuccessful but I did become pregnant naturally a month after he performed surgery on me. We are now pregnant with our second child. He removed a septum on my uterus, scar tissue, cleaned my tubes and scraped my uterus. I had 3 miscarriages prior to seeing Dr Huang.
What's one piece of advice would you give a prospective patient of Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Voice all f your concerns. There are no stupid questions. You are paying for their help.
During treatment, were you treated like a number or a human with Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
The Dr, nurses and even receptionist genuinely cared about us, our personal lives and we'll being.
Describe the protocols Jaou-Chen Huang used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
We tried 3 IUIs first. My body created cysts from Clomid so we tried a different drug. We then did 1 egg retrieval and 2 frozen transfers. Unfortunately 1 embryo did not survive the thawing process.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Michelle)
She was kind, professional and caring.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
We rarely had to wait over 10 min. It was easy to schedule appointments and check out. The staff was very friendly, they all tried to know you. I did not like that the blood draw area was not private. There were 2 blood chairs and the restroom was off that room.
Describe the costs associated with your care under Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
IUI was approx $1500 IVF retrieval started around$12,000 Retrieval meds
Describe Jaou-Chen Huang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
He recommended only transferring 1 embryo. Which we did the first cycle. The second time we used our remaining two and were still unsuccessful.
8
Doctor
Jaou-Chen Huang
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unsuccessful
4
6
Age 36
Fertility Medications
Unexplained
European
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I think he [Dr. Jaou-Chen Huang] was very knowledgeable but I think if my chances at getting pregnant were higher he may have shown more interest. He told me not to waste my money. I felt like he didnt want to try to help me...He didn't even give me that [Eset] as an option...I felt like if they had thought I would have had more of a chance to get pregnant I would have had more interest from the doctor...
I think they were organized [at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery]. I think the support staff was great. I just wish the doctor [Dr. Chen Huang] would have done more. The staff calmed my nerves when I needed surgery. I heard good things about the other doctor in rye office but they told me I had to stay with my assigned doctor...I had to have a surgery and his nurses helped me with getting off of work and fought for me with my employer.
How was your experience with Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
I think he was very knowledgeable but I think if my chances at getting pregnant were higher he may have shown more interest. He told me not to waste my money. I felt like he didnt want to try to help me.
What's one piece of advice would you give a prospective patient of Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Go in expecting to walk away with no hope that way if he give you hope it will feel better. Don't go in with hope.
During treatment, were you treated like a number or a human with Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
I felt like if they had thought I would have had more of a chance to get pregnant I would have had more interest from the doctor
Describe your experience with the nursing staff at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
They were great. I had to have a surgery and his nurses helped me with getting off of work and fought for me with my employer.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I think they were organized. I think the support staff was great. I just wish the doctor would have done more. The staff calmed my nerves when I needed surgery. I heard good things about the other doctor in rye office but they told me I had to stay with my assigned doctor.
Describe the costs associated with your care under Jaou-Chen Huang at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
My insurance covered diagnostic and nothing else and since all I did was diagnostic I dont know how much the out of pocket would have been
Describe Jaou-Chen Huang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
He didn't even give me that as an option.
4
Doctor
Jaou-Chen Huang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources