The Advanced IVF Institute

1 doctors work here

Rated 8.9
Strongly recommend: 62%Neutral: 32%Don't recommend: 5%8.9
62% strongly recommend
41 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.4
8.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.7
6.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
694
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Naperville
120 Osler Drive
Naperville, IL 60540
630-428-2229
Schaumburg
1900 E. Golf Rd
Schaumburg, IL 60173
847-593-1040

41 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
Endometriosis
PCOS
Income $100K - $199K
Teacher
3rd of 4 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Miller is a genius and one of the best in his field. If you have endo I would recommend him over anyone else in Illinois. He is compassionate and brilliant and I trust him completely. ... So far it’s been great, he performed surgery on me ... I feel so much better. I will be starting stimulation for egg retrieval soon and I have faith in Dr. Miller to help me achieve a healthy pregnancy.
Large clinic [Advanced Gynecologic Surg Inst], lots of patients, message responses instead of phone calls and there’s only a one way message system, nurses can message you but you can’t message back. ... Poor communication and having to check in frequently and remind nurses of prescriptions or med changes. ... Weakness- nursing staff is very busy and overwhelmed and things can get lost in the shuffle so you really have to keep up with everything yourself and stay on top of the nurses. ... Alina has been great so far but I do not always communicate with just her, I hear from other nurses most of the time.
How was your experience with Charles Miller at The Advanced IVF Institute?
So far it’s been great, he performed surgery on me and referred me to Dr. Park for rectal endo and they both removed it and I feel so much better. I will be starting stimulation for egg retrieval soon and I have faith in Dr. Miller to help me achieve a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Advocate for yourself, request to switch nurses if you aren’t happy with yours.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Large clinic, lots of patients, message responses instead of phone calls and there’s only a one way message system, nurses can message you but you can’t message back.
Describe your experience with your nurse at The Advanced IVF Institute. (Assigned nurse: Alina )
Alina has been great so far but I do not always communicate with just her, I hear from other nurses most of the time.
Describe your experience with The Advanced IVF Institute.
Dr. Miller is a genius and one of the best in his field. If you have endo I would recommend him over anyone else in Illinois. He is compassionate and brilliant and I trust him completely. Weakness- nursing staff is very busy and overwhelmed and things can get lost in the shuffle so you really have to keep up with everything yourself and stay on top of the nurses.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
So far, $15,000
Describe Charles Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Advanced IVF Institute.
He said he will only do single embryo transfers on me
What specific things went wrong at The Advanced IVF Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at The Advanced IVF Institute.
Poor communication and having to check in frequently and remind nurses of prescriptions or med changes.
10
Doctor
Charles Miller
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 35
1 IVF
Male Factor
Other
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Miller was so knowledgeable and guided us with his compassion. His cutting-edge research gave us the best chance to conceive. The specialized plan was so on target with our specific needs. We were so lucky to have him as our doctor.... Dr. Miller was so personable, he took that time to get to know my husband and myself. He was confident that he could help us conceive and made a specialized plan for us.
I especially liked the option of going to the closer practice to my house for weekly appointments [at The Advanced Gynecologic Surgery Institute]. The procedures needed to be done in Naperville, but all of the other appointments I had at the closer appt to my house.... Dr. Miller was so knowledgeable and guided us with his compassion. His cutting-edge research gave us the best chance to conceive. The specialized plan was so on target with our specific needs. We were so lucky to have him as our doctor.
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr. Miller was so knowledgeable and guided us with his compassion. His cutting-edge research gave us the best chance to conceive. The specialized plan was so on target with our specific needs. We were so lucky to have him as our doctor.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Believe in the process and in Dr. Miller.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Dr. Miller was so personable, he took that time to get to know my husband and myself. He was confident that he could help us conceive and made a specialized plan for us.
Describe your experience with your nurse at The Advanced IVF Institute. (Assigned nurse: JoRene and Alex)
They were always supportive and made me feel comfortable.
Describe your experience with The Advanced IVF Institute.
I especially liked the option of going to the closer practice to my house for weekly appointments. The procedures needed to be done in Naperville, but all of the other appointments I had at the closer appt to my house.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
My insurance covered 90%
Describe Charles Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Advanced IVF Institute.
He explained all of our options and let us decide.
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2016, Successful
NPS
10
NPS
10
Age 35 - 38
2 IUI
3 IVF
Unexplained
European
South Asian
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. MILLER WAS DEFINITELY DIRECT AND STRAIGHT TO THE POINT BUT HE CARES ABOUT ME AND MY OUTCOME I WAS MORE THAN A NUMBER....He may not be super warm and fuzzy but he will get you the results you want. Remember he does care. He truly cares for you as a patient and cares about your outcome...Dr. Miller did everything he could to help me obtain my dream of being a mom. It was a grueling process but he was always up front with me.
The clinic [The Advanced Gynecologic Surgery Institute] was great! Clean and comfortable. I loved the girls at the front desk. They knew me by my first name. The ultrasound techs were always so super nice to me too. I just loved everyone there....I loved [nurse] Patti. Surprisingly I really miss her. She was so kind to me during my process...Dr. Miller did everything he could to help me obtain my dream of being a mom. It was a grueling process but he was always up front with me.
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr. Miller did everything he could to help me obtain my dream of being a mom. It was a grueling process but he was always up front with me. He was always very kind to me and showed compassion for what I was going through. I will forever be grateful to him for helping me.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
He may not be super warm and fuzzy but he will get you the results you want. Remember he does care. He truly cares for you as a patient and cares about your outcome.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Dr. MILLER WAS DEFINITELY DIRECT AND STRAIGHT TO THE POINT BUT HE CARES ABOUT ME AND MY OUTCOME I WAS MORE THAN A NUMBER.
Describe your experience with your nurse at The Advanced IVF Institute. (Assigned nurse: Patti)
I loved Patti. Surprisingly I really miss her. She was so kind to me during my process.
Describe your experience with The Advanced IVF Institute.
The clinic was great! Clean and comfortable. I loved the girls at the front desk. They knew me by my first name. The ultrasound techs were always so super nice to me too. I just loved everyone there.
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
8
NPS
8
Age 29
1 IVF
Male Factor
PCOS
Recurrent Pregnancy Loss
Other
Income $100K - $199K
Business Executive
2nd of 2 Docs
2 IVF With Other Docs
Neutral
Neutral
Successful
Dr. Miller was great! We did have to schedule a second meeting after the consultation because he skimmed through our medical records and missed that we already had done a TESE and had frozen sperm to use. ... he retested everything, including thyroid function and glucose, checked for receptivity of my uterus and checked to ensure my tubes were not leaking.
They [Advanced Gynecologic Surgery Inst] take almost all insurances, the clinic is clean and inviting. The procedure team and embryologists are worth the negatives!! Weakness would be disorganized nursing staff and very long wait times. ... When we were there the nursing staff was sub-par at best. I believe they have changed staff since then. ... His [Dr. Miller] nursing staff made you feel like cattle
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr. Miller was great! We did have to schedule a second meeting after the consultation because he skimmed through our medical records and missed that we already had done a TESE and had frozen sperm to use.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Expect LONG wait times
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
His nursing staff made you feel like cattle
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
After repeated implantation failure at another clinic he retested everything, including thyroid function and glucose, checked for receptivity of my uterus and checked to ensure my tubes were not leaking. Results were a successful pregnancy after adding in thyroid medicine and increased Progesterone.
Describe your experience with your nurse at The Advanced IVF Institute.
When we were there the nursing staff was sub-par at best. I believe they have changed staff since then.
Describe your experience with The Advanced IVF Institute.
They take almost all insurances, the clinic is clean and inviting. The procedure team and embryologists are worth the negatives!! Weakness would be disorganized nursing staff and very long wait times.
What specific things went wrong at The Advanced IVF Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Charles Miller
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
2014, Unsuccessful
NPS
5
NPS
3
Age 31
Donor Sperm
Other
Other
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
5 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Loved Dr Miller Very down to earth Wonderful personality...Never got to treatment. Found a cervical polyp during workouts for Ivf. Then found out his clinic wouldn't take sperm from the Sperm bank we picked so we left
No electronic record system, no email. Had to leave voicemails and nurses called back end of day/next day. One department in the office didn't know what anyone else was doing...Never got to treatment. Found a cervical polyp during workouts for Ivf. Then found out his clinic wouldn't take sperm from the Sperm bank we picked so we left
How was your experience with Charles Miller at The Advanced IVF Institute?
Husband with no sperm. Dr Miller entered room and said "no sperm huh? Well that sucks" Husband was so relived to have him just admit it sucked!
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Ask about what sperm banks they work with
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Loved Dr Miller Very down to earth Wonderful personality
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
Never got to treatment. Found a cervical polyp during workouts for Ivf. Then found out his clinic wouldn't take sperm from the Sperm bank we picked so we left
Describe your experience with the nursing staff at The Advanced IVF Institute.
No electronic record system, no email. Had to leave voicemails and nurses called back end of day/next day. One department in the office didn't know what anyone else was doing.
Describe your experience with The Advanced IVF Institute.
Clean, organized, no EMR
5
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
3
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
3 of 5
Scheduling
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2005 - 2012, Unsuccessful
NPS
10
NPS
10
Age 24 - 31
1 Fertility Medications
Male Factor
European
Income $50K - $99K
1st of 4 Docs
9 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He was very kind and answered all of our questions. It is when we started our journey, so we were scared. He made us very comfortable....He was there through every consult and procedure. He explained every step. When the sperm count was too low he made sure we were connected with the best urologist. He honestly did everything he could and never made us felt like a number....Although Dr. Zinger is now on the East Coast, I would have recommend him to everyone. His bedside manner is second to none...Dr. Zinger and team really made sure all of our questions were answered and made us feel comfortable through each step..
When we went to this clinic [Adv IVF - Ch Miller] back in 2005, everyone was fantastic and took care of us. We were new on our journey and it was quite overwhelming. Dr. Zinger and team really made sure all of our questions were answered and made us feel comfortable through each step....e was there through every consult and procedure. He explained every step. When the sperm count was too low he made sure we were connected with the best urologist. He honestly did everything he could and never made us felt like a number...He was very kind and answered all of our questions. It is when we started our journey, so we were scared. He made us very comfortable.
How was your experience with Michael Zinger at The Advanced IVF Institute?
He was there through every consult and procedure. He explained every step. When the sperm count was too low he made sure we were connected with the best urologist. He honestly did everything he could and never made us felt like a number.
What's one piece of advice would you give a prospective patient of Michael Zinger at The Advanced IVF Institute?
Although Dr. Zinger is now on the East Coast, I would have recommend him to everyone. His bedside manner is second to none.
During treatment, were you treated like a number or a human with Michael Zinger at The Advanced IVF Institute?
He was very kind and answered all of our questions. It is when we started our journey, so we were scared. He made us very comfortable.
Describe your experience with The Advanced IVF Institute.
When we went to this clinic back in 2005, everyone was fantastic and took care of us. We were new on our journey and it was quite overwhelming. Dr. Zinger and team really made sure all of our questions were answered and made us feel comfortable through each step.
Describe the costs associated with your care under Michael Zinger at The Advanced IVF Institute.
Fortunately, we had fantastic insurance while we lived in Illinois. We didn't have to worry about the costs.
10
Doctor
Michael Zinger
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
5 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Charles Miller] used the antagonist protocol, but even after removing my endometriosis it still didn't produce any results...He is very knowledgeable but also very blunt. He is not very compassionate but I wanted a doctor that knows what he is doing, I had my husband to hold my hand. You also have to wait a while to see him, I think the most we waited an hour and a half...Be patient for his consultations and don't expect him to hold your hand.
They [doctors at The Advanced Gynecologic Surgery Institute] are experts in endometriosis, and considering 10% of women are affected by it it's important for a RE to know how to diagnose it before it starts the infertility treatment. The nurses were a bit disorganized, but they make up for it when I ran out of meds by borrowing me some...he [Dr. Charles Miller] used the antagonist protocol, but even after removing my endometriosis it still didn't produce any results...He is very knowledgeable but also very blunt. He is not very compassionate but I wanted a doctor that knows what he is doing, I had my husband to hold my hand. You also have to wait a while to see him, I think the most we waited an hour and a half...Be patient for his consultations and don't expect him to hold your hand.
How was your experience with Charles Miller at The Advanced IVF Institute?
He is very knowledgeable but also very blunt. He is not very compassionate but I wanted a doctor that knows what he is doing, I had my husband to hold my hand. You also have to wait a while to see him, I think the most we waited an hour and a half.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Be patient for his consultations and don't expect him to hold your hand.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
he used the antagonist protocol, but even after removing my endometriosis it still didn't produce any results.
Describe your experience with The Advanced IVF Institute.
They are experts in endometriosis, and considering 10% of women are affected by it it's important for a RE to know how to diagnose it before it starts the infertility treatment. The nurses were a bit disorganized, but they make up for it when I ran out of meds by borrowing me some.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
Covered by insurance
What specific things went wrong at The Advanced IVF Institute?
  • Failed to call with results
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Naperville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 38
Anovulation
Diminished Ovarian Reserve
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $0 - $49K
Sales Representative
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I went to Dr. Miller because I had fibroids and polyps. I’ve did 5 IUI cycles with a prior Dr. and I have had a total of 4 surgeries. So, when I came to see Dr. Miller he sat up a plan of things to get done. Each one was a step to him to figure out what was going on with me and my body. One by one. Those tests, blood work, and surgery was done...He was very kind. He looked over my history and wrote out a plan. I had my HSG a few days later and then about 2 weeks later I was in for surgery. He explained everything to me in detail. He didn’t rush. I appreciate him for that.
Eileen [nurse at The Advanced Gynecologic Surgery Institute] was amazing. She was so nice and understanding especially when it came to the paperwork for the surgery. That was a headache. She shown so much care and compassion. When I had questions about my surgery. She answered then with no hesitation. Very knowledgeable. I appreciate her...They accept everyone, no matter what your lifestyle is. Very compassionate. They care about YOU! They are very clean. Very organized. They are friendly. I think that they should have more people at the front desk.
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr. Miller was very familiar with what he was doing. He had a lot of knowledge. He explained things to me in detail when I didn’t understand. I didn’t feel rushed or like I was to nervous to talk about what is/was going on with my body. He was compassionate and so understanding.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Just make sure you tell him everything. Don’t leave anything out about your history. I went through 2 other Dr’s before seeing Charles aka Chuck! It’s ok to cry. It’s ok to open up. He is here to help you.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Dr. Charles Miller was my last Doctor I went to. He was referred to me by Dr. Robert Kiltz. He was very kind. He looked over my history and wrote out a plan. I had my HSG a few days later and then about 2 weeks later I was in for surgery. He explained everything to me in detail. He didn’t rush. I appreciate him for that.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
So, I went to Dr. Miller because I had fibroids and polyps. I’ve did 5 IUI cycles with a prior Dr. and I have had a total of 4 surgeries. So, when I came to see Dr. Miller he sat up a plan of things to get done. Each one was a step to him to figure out what was going on with me and my body. One by one. Those tests, blood work, and surgery was done.
Describe your experience with the nursing staff at The Advanced IVF Institute.
Eileen Pagliara was amazing. She was so nice and understanding especially when it came to the paperwork for the surgery. That was a headache. She shown so much care and compassion. When I had questions about my surgery. She answered then with no hesitation. Very knowledgeable. I appreciate her. You’re amazing.
Describe your experience with The Advanced IVF Institute.
They accept everyone, no matter what your lifestyle is. Very compassionate. They care about YOU! They are very clean. Very organized. They are friendly. I think that they should have more people at the front desk.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
Well, my surgery was $35k I still owe $15k So, it all depends. I honestly feel like he has good prices. He was out-of-network for me because of my work insurance. But I wanted the best of the best. I think his prices are very reasonable.
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
2016 - 2018, Successful
NPS
8
NPS
9
Age 34 - 36
1 IVF
1 Embryo Freezing
Anovulation
Diminished Ovarian Reserve
Male Factor
Immunological
European
Income $100K - $199K
Consultant
Neutral
Strongly Recommends
Successful
Dr Miller is a little quirky and his personality could be off-putting to some people. If you are looking for a extremely nurturing and loving doctor, he’s not it. He is, however, very friendly and honest and does a great job explaining all of the options, risks and success rates...We ended up going with an antagonist ganarelix cycle for our egg retrieval...The decision to go with the anatagonist protocol was due to our MFI and diminished ovarian reserve.
All of the nurses and support staff were wonderful. At least three of them when through IVF themselves which made such a difference in their care and treatment.... The clinic [Advanced Gyn Surg Inst] has a handful of nurses and you are assigned one primary nurse when you start the process. It really helps to have that one point of contact to lean on through out. They communicate via phone and through on online portal which I really like.
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr Miller is a little quirky and his personality could be off-putting to some people. If you are looking for a extremely nurturing and loving doctor, he’s not it. He is, however, very friendly and honest and does a great job explaining all of the options, risks and success rates. Overall, I chose Dr Miller because he is one of the best at diagnosis fertility issues and creating a customized protocol that will get you the baby you need.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Be honest about what you are looking for and any concerns you have about the process.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Dr Miller took the time to understand what we wanted out of our infertility journey at the beginning and continually checked in to make sure our goals were still being met. Additionally, he took the time to get to know more about us as people. That attention to detail and humanization trickled down to his staff, as well.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
We ended up going with an antagonist ganarelix cycle for our egg retrieval that resulted in 12 eggs, all mature, 10 fertilized and 8 day 5 embryos. We transferred 1 egg as a fresh transfer and froze the other 7. The transfer resulted in a live birth. The decision to go with the anatagonist protocol was due to our MFI and diminished ovarian reserve.
Describe your experience with your nurse at The Advanced IVF Institute. (Assigned nurse: Wendy)
All of the nurses and support staff were wonderful. At least three of them when through IVF themselves which made such a difference in their care and treatment.
Describe your experience with The Advanced IVF Institute.
The clinic has a handful of nurses and you are assigned one primary nurse when you start the process. It really helps to have that one point of contact to lean on through out. They communicate via phone and through on online portal which I really like. I’m a visual processor so seeing my results online first really helps. I then call Wendy if I have any follow up questions or concerns.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
We were fortunate that our insurance covered a large amount of the cost. The medication cost was approx $3000
Describe Charles Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Advanced IVF Institute.
Dr Miller only gave us two options 1 or 2 embryos and was very clear on the success rates for single vs multiple births. We collectively agreed to start with 1 and then reevaluate if the first transfer didn’t work.
8
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 44 - 45
1 Embryo Freezing
Other
Income $50K - $99K
Accountant
3rd of 3 Docs
4 IVF With Other Docs
7 Embryo Freezing With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. miller is vey straight forward, and that’s exactly what I need after so many failed cycles. I need answers, and he is helping me find them. He is a very busy man, but I believe it is because he wants to help women achieve their goals of having a baby... We have been doing a lot of investigating testing to why all my 13 failed transfers have not worked...My protocol Consists of menupor, Folistim, lovenox steroid for auto immune, baby aspirin, and ganirelix ....My last retrieval produced 11 eggs and so far have seven day one frozen embryos.
They [nurses at Advanced Gynecologic Surgery Institute] are a bit unorganized for somebody that’s been in the field for so long, however I do believe they are trying to accommodate everyone that sees Dr. Miller...I feel the nurse staff should have been a little bit more clear at the beginning at my first nurse consult. They should have explained to me more about the window of opportunity to do certain cycles at certain times. I got my period on a certain day last month thinking that I would be able to move forward with my retrieval, to only find out that I did not fall into the window of opportunity therefore I had to wait another month! Which is very crucial to me ...Because my situation is very time sensitive, for I am turning 45 in a few weeks!
How was your experience with Charles Miller at The Advanced IVF Institute?
I have Not been with Dr. Charles Miller for very long, since last August! We have been doing a lot of investigating testing to why all my 13 failed transfers have not worked. He has been very straightforward and very helpful and I truly believe that he wants to help me achieve success and having a baby. I believe he leaves no stone unturned! And even though he is very busy with a lot of patience, I believe it is because he wants to help everyone that asks for his help!
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Be your own advocate, ask lots of questions!
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Dr. miller is vey straight forward, and that’s exactly what I need after so many failed cycles. I need answers, and he is helping me find them. He is a very busy man, but I believe it is because he wants to help women achieve their goals of having a baby.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
Done so far. I’m in the process of backing starting Nother retrieval cycle that I will have about a week! My protocol Consists of menupor, Folistim, lovenox steroid for auto immune, baby aspirin, and ganirelix ....My last retrieval produced 11 eggs and so far have seven day one frozen embryos.
Describe your experience with the nursing staff at The Advanced IVF Institute.
They are a bit unorganized for somebody that’s been in the field for so long, however I do believe they are trying to accommodate everyone that sees Dr. Miller.
Describe your experience with The Advanced IVF Institute.
I feel it’s very important to be your own advocate! Ask a lot of questions and do a lot of research! Sometimes things can be forgotten about or phone calls may take some time to be returned! I truly believe that Dr. Miller wants the best for all his patients however the communication skills from the nurses are not the greatest! So it’s important to stay on top of everything and just believe that everything will fall into place as it should.
Describe your experience with your monitoring appointments at The Advanced IVF Institute.
In general, I did not have to wait very long especially at the Park Ridge office there was hardly any wait at all! And I feel they are very thorough with the monitoring.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
BeI guess almost 45 years old, it is very important that we do PGS testing, which is extremely expensive and this will be our fourth PGS testing ...This will be our first time doing these tests with Dr Charles Miller, and they are not cheap. Also, we have spent a lot of money doing certain tests that were out of pocket, like some blood work and ERA TEST.
Describe Charles Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Advanced IVF Institute.
We will be doing a single embryo transfer because we will be doing PGS testing
What specific things went wrong at The Advanced IVF Institute?
  • Failed to convey critical information
Describe the specific things that went wrong at The Advanced IVF Institute.
I feel the nurse staff should have been a little bit more clear at the beginning at my first nurse consult. They should have explained to me more about the window of opportunity to do certain cycles at certain times. I got my period on a certain day last month thinking that I would be able to move forward with my retrieval, to only find out that I did not fall into the window of opportunity therefore I had to wait another month! Which is very crucial to me ...Because my situation is very time sensitive, for I am turning 45 in a few weeks!
10
Doctor
Charles Miller
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
9
NPS
9
Age 40 - 41
3 IUI
1 IVF
PCOS
European
Income $100K - $199K
Operations
Strongly Recommends
Strongly Recommends
Successful
I was diagnosed with PCOS and I was almost 40 years old, once on medications to help control the PCOS and regulate my cycle my body seemed to respond well. I did 3 rounds of IUI with the 3rd being cancelled because I had 6 eggs that looked ready to release. I then had another appointment with Dr. Miller where we decided to move on to IVF in order to control the amount of embryos...I liked how I was treated at this office
It is nice that they [Advanced IVF] have the Schaumburg office but it would have been nice to be able to have all appointments there. Transfers and IUI procedures are only done at the Naperville office...I liked how I was treated at this office, it Dinkins of feel like an assembly line of a baby making factory though. Everyone was very nice and personable... I never had a problem with the nursing staff all were nice and explained anything they were doing.
How was your experience with Charles Miller at The Advanced IVF Institute?
I was diagnosed with PCOS and I was almost 40 years old, once on medications to help control the PCOS and regulate my cycle my body seemed to respond well. I did 3 rounds of IUI with the 3rd being cancelled because I had 6 eggs that looked ready to release. I then had another appointment with Dr. Miller where we decided to move on to IVF in order to control the amount of embryos. I did one round of IVF egg retrieval was not bad and 12 were pulled 8 were mature and 7 successfully fertilized. Two of my eggs that were grown for 5 days and were B grade were then transferred. The transfer was successful and I was pregnant with 1 of the 2 embryos implanted. I carried to 23 weeks 5 days when I had a lazy cervix and then a placental abrubtion. This was no fault of the Dr. My son was born 1lb 5oz. And spsnt 5 months and 1 day in the hospital but is now a healthy happy 15 month old boy.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
I liked how I was treated at this office, it Dinkins of feel like an assembly line of a baby making factory though. Everyone was very nice and personable.
Describe your experience with the nursing staff at The Advanced IVF Institute.
I never had a problem with the nursing staff all were nice and explained anything they were doing.
Describe your experience with The Advanced IVF Institute.
It is nice that they have the Schaumburg office but it would have been nice to be able to have all appointments there. Transfers and IUI procedures are only done at the Naperville office.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
Thankfully I had HMO (knowing I was going to be trying to get pregnant I opted to pay for the more expensive coverage of HMO knowing it covered infertility, just in case) and everything was covered at 100 percent. The only thing we had to pay for was my husbands blood work. If I had realized we had to pay for it I would have had him go somewhere else to have it done because it would have been cheaper. I assumed my HMO would have paid for it because they paid for the other tests for him. So I am not going to complain for $300 out ofnpocket is about all I paid.
9
Doctor
Charles Miller
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 29 - 32
2 IVF
Male Factor
Immunological
Recurrent Pregnancy Loss
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Miller] will not hold your hand through this process. He doesn't have time. You will feel like a number. But...he is SMART. he looks for the problem. He wants you to get pregnant. He doesn't say, this will never happen. You need to find your warm and fuzzies elsewhere...But when we are in that appointment, he definitely spent time explaining what went wrong and how we can try to improve for the next time...
[Adv IVF - Ch Miller - Schaum clinic is...] VERY high tech when it comes to the science but could be more high tech in terms of the communication. Would nice to do some things over email...very hard to get a hold of someone for question (need to call nurse, then they call me back, what if I miss the call...)...[Nurses are...] Very completely organized. Advocate for me. Very compassionate. They all want me to do well and have been a wonderful support team. Could use an update in terms of communication...voice mail box/paperwork is tedious...
How was your experience with Charles Miller at The Advanced IVF Institute?
First IVF Retrieval: 1 successful pregnancy. Coming back for #2 was a different story. Always wants to try new things, get more information. Found out that I had immune infertility issue after two chemical pregnancies. Changed course of action and did retrieval number 2. Five embryos, four normal. My first IVF retrieval had 30 eggs, the 2nd had less. Felt much better overall and had better quality eggs because he changed course of action.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
He will not hold your hand through this process. He doesn't have time. You will feel like a number. But...he is SMART. he looks for the problem. He wants you to get pregnant. He doesn't say, this will never happen. You need to find your warm and fuzzies elsewhere.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
Felt like a number sometimes...crazy busy hours, lots of patients. WAITING for a 20 minute WTF appointment. But when we are in that appointment, he definitely spent time explaining what went wrong and how we can try to improve for the next time.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
Both times used a combo of follistim and menopur. The first time we went heavier doses of follistim (a recruiter) and less menopur. 29 mature eggs, 21 fertilized (ICSI) and 9 retrieved. 3 embryos used when going to transfer (one didnt survive thaw), two put back, one resulted in successful pregnancy. Second time we had heavier doses of menopur 16 eggs, 12 mature, 8 fertilized, 5 embryos, 4 were genetically tested to be normal. Putting 1 normal embryo back on 10/17/16
Describe your experience with your nurse at The Advanced IVF Institute. (Assigned nurse: Wendy)
Very completely organized. Advocate for me. Very compassionate. They all want me to do well and have been a wonderful support team. Could use an update in terms of communication...voice mail box/paperwork is tedious.
Describe your experience with The Advanced IVF Institute.
VERY high tech when it comes to the science but could be more high tech in terms of the communication. Would nice to do some things over email...very hard to get a hold of someone for question (need to call nurse, then they call me back, what if I miss the call...)
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
Very minimal...my insurance covers everything.
What specific things went wrong at The Advanced IVF Institute?
  • Lost paperwork
Describe the specific things that went wrong at The Advanced IVF Institute.
Oh there was some issues with my GYN getting notes faxed over there...they kept asking for the results but I had sent over the fax several times. Minor issue
10
Doctor
Charles Miller
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2017, Unknown Success
NPS
10
NPS
10
Age 38 - 40
2 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Consultant
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have nothing but wonderful things to say about Dr. Miller. From our first consult until now, he's been nothing but warm and compassionate with us. I trust what he tells me. His team is also exceptional. I feel like I'm in great hands!...Dr. Miller preformed by tubal reversal surgery last year. Following the surgery, I was given my options based upon how aggressive I wanted my treatment to be. He explained each option fully. I completed 3 clomid cycles with monitoring. All of those ended with a negative pregnancy test. I did two IUI cycles after that which were unsuccessful. While awaiting for IVF to begin, my husband and I got pregnant spontaneously but that ended in miscarriage. Dr Miller performed my D and C. I am now awaiting an IVF with ICSI and PGS testing cycle.
I have nothing but wonderful things to say about Dr. Miller. From our first consult until now, he's been nothing but warm and compassionate with us. I trust what he tells me. His team is also exceptional. I feel like I'm in great hands!...Dr. Miller preformed by tubal reversal surgery last year. Following the surgery, I was given my options based upon how aggressive I wanted my treatment to be. He explained each option fully. I completed 3 clomid cycles with monitoring. All of those ended with a negative pregnancy test. I did two IUI cycles after that which were unsuccessful. While awaiting for IVF to begin, my husband and I got pregnant spontaneously but that ended in miscarriage. Dr Miller performed my D and C. I am now awaiting an IVF with ICSI and PGS testing cycle.
How was your experience with Charles Miller at The Advanced IVF Institute?
I have nothing but wonderful things to say about Dr. Miller. From our first consult until now, he's been nothing but warm and compassionate with us. I trust what he tells me. His team is also exceptional. I feel like I'm in great hands!
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
TRUST HIM!!
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
All of the staff knew me by name. I felt welcomed when entering the clinic and throughout my visits.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
Dr. Miller preformed by tubal reversal surgery last year. Following the surgery, I was given my options based upon how aggressive I wanted my treatment to be. He explained each option fully. I completed 3 clomid cycles with monitoring. All of those ended with a negative pregnancy test. I did two IUI cycles after that which were unsuccessful. While awaiting for IVF to begin, my husband and I got pregnant spontaneously but that ended in miscarriage. Dr Miller performed my D and C. I am now awaiting an IVF with ICSI and PGS testing cycle.
Describe your experience with the nursing staff at The Advanced IVF Institute.
Sometimes the communication was a tad lacking but it didn't bother me. I'm happy to be in a clinic with great results!
Describe your experience with The Advanced IVF Institute.
Strengths- Dr. Miller, front desk staff, phlebotomist Fanny, most nurses.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
I have been able to use insurance for most of my procedures and appointments/
Describe Charles Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Advanced IVF Institute.
I have not gotten to that point yet.
What specific things went wrong at The Advanced IVF Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Advanced IVF Institute.
The only one thing was a prescption was not called in quickly. I needed to call and follow up the next day.
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
8
Age 37
1 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Neutral
Successful
Dr. Miller was very thourough and I actually felt like he read my chart in detail. He was very straight forward about what to expect and told me the path in which we were to proceed. He gave me the now situation and the what if situations...we were to try hormonal injections for 2 months with timed intercourse and then after that hormonal injections with IUI. And then if that didn't work we would talk about other options like IVF...
There were 2 locations Schaumburg and Naperville. Naperville was the only office that did the procedures and sometimes the only office that could get me in for appointments. I wish going into it I would of known because I live in Schaumburg,..very caring staff [at Adv IVF]. receptionist even remembered me...The nurse who always called my results was very smart and organized but I feel that there were times she lacked a little compassion. The phlebotomist was extremely friendly and made me less nervous. There were some ultrasound techs that were amazing and then there was one that seemed to get annoyed with my numerous questions.
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr. Miller was very thourough and I actually felt like he read my chart in detail. He was very straight forward about what to expect and told me the path in which we were to proceed. He gave me the now situation and the what if situations.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
very caring staff. receptionist even remembered me.
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
we were to try hormonal injections for 2 months with timed intercourse and then after that hormonal injections with IUI. And then if that didn't work we would talk about other options like IVF
Describe your experience with your nurse at The Advanced IVF Institute. (Assigned nurse: sarah)
The receptionist was the first person I always saw or talked to and was so caring and nice. She always remembered me. The nurse who always called my results was very smart and organized but I feel that there were times she lacked a little compassion. The phlebotomist was extremely friendly and made me less nervous. There were some ultrasound techs that were amazing and then there was one that seemed to get annoyed with my numerous questions.
Describe your experience with The Advanced IVF Institute.
There were 2 locations Schaumburg and Naperville. Naperville was the only office that did the procedures and sometimes the only office that could get me in for appointments. I wish going into it I would of known because I live in Schaumburg, but Naperville is far and it was personally hard for me having to leave work and go there. It was worth it because they were excellent but it was just far for me.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
minimal. because my insurance coverage
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
9
Age 43
Uterine Fibroids
Prefer not to answer
Income $100K - $199K
Consultant
IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Knows his [Dr. Charles Miller] stuff and will let you know he knows his stuff. Brilliant doctor I trust but extremely busy. This means you get little to no time with him must make the most of any appointment that you have the opportunity to see him. ... I had uterine fibroids surgery with him and this was successful. I am now currently going through our first of cycle and hoping for the best.
I am currently happy with my overall experience. Ask the right questions when not clear. You may need to take charge of your treatment and stay on top of them. It can get frustrating atimes. But stay the course and stay focussed. ... [Advanced Gynecologic Surgery Inst is] Cluster of an office you need to be able to navigate your way around.
How was your experience with Charles Miller at The Advanced IVF Institute?
Knows his stuff and will let you know he knows his stuff. Brilliant doctor I trust but extremely busy. This means you get little to no time with him must make the most of any appointment that you have the opportunity to see him.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Do you research and be ready with your questions ahead of time.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
You need to be on top of things and follow-up it does get overwhelming quick
Describe the protocols Charles Miller used in your cycles at The Advanced IVF Institute and their degree of success.
I had uterine fibroids surgery with him and this was successful. I am now currently going through our first of cycle and hoping for the best.
Describe your experience with the nursing staff at The Advanced IVF Institute.
Cluster of an office you need to be able to navigate your way around.
Describe your experience with The Advanced IVF Institute.
I am currently happy with my overall experience. Ask the right questions when not clear. You may need to take charge of your treatment and stay on top of them. It can get frustrating atimes. But stay the course and stay focussed.
Describe the costs associated with your care under Charles Miller at The Advanced IVF Institute.
Surgery with insurance was high.
Describe Charles Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Advanced IVF Institute.
Will only transfer 1 if pgs tested but open to transfer more if you don't test based on age
What specific things went wrong at The Advanced IVF Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
8
Doctor
Charles Miller
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
10
Age 26 - 28
2 IVF
2 Egg Freezing
Unexplained
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Miller is extremely knowledgeable and always had a plan of action. He never gave up on us and explored every option when we had setbacks. I felt very confident in having him as our doctor. I also thought he was very warm and caring towards us. He gave us hugs whenever we saw him and told us often that he wanted this very badly for us. I felt he was very invested in helping us to have a child.
Dr. Miller is extremely knowledgeable and always had a plan of action. He never gave up on us and explored every option when we had setbacks. I felt very confident in having him as our doctor. I also thought he was very warm and caring towards us. He gave us hugs whenever we saw him and told us often that he wanted this very badly for us. I felt he was very invested in helping us to have a child.
How was your experience with Charles Miller at The Advanced IVF Institute?
Dr. Miller is extremely knowledgeable and always had a plan of action. He never gave up on us and explored every option when we had setbacks. I felt very confident in having him as our doctor. I also thought he was very warm and caring towards us. He gave us hugs whenever we saw him and told us often that he wanted this very badly for us. I felt he was very invested in helping us to have a child.
What's one piece of advice would you give a prospective patient of Charles Miller at The Advanced IVF Institute?
Put your trust in Dr. Miller and follow his course of treatment. He knows what he is doing. If you are unsure about something though, just ask. Dr. Miller and his staff are very willing to answer any and all questions.
During treatment, were you treated like a number or a human with Charles Miller at The Advanced IVF Institute?
I was very pleased with the care and support I received from the staff, including Dr. Miller. They were warm and genuinely cared about how I felt. They provided encouragement throughout the entire journey.
10
Doctor
Charles Miller
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
The Advanced IVF Institute
Schaumburg
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5