The Fertility Center of Michigan

5 doctors work here

Rated 8.4
Strongly recommend: 65%Neutral: 23%Don't recommend: 12%8.4
65% strongly recommend
216 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.4
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,001
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 5 offices

Grand Rapids
3230 Eagle Park Drive NE
Grand Rapids, MI 49525
(616) 988-2229
Grand Rapids - Women's Center/Downtown (closed)
555 MidTowne
Grand Rapids, MI 49503
(616) 988-2229
Kalamazoo
317 South Drake Rd
Kalamazoo, MI 49009
(269) 324-5100
Mason
1100 S. Cedar Street
Mason, MI 48854
(616) 988-2229
Traverse City
1200 6th Street
Traverse City, MI 49684
(877) 904-4483
Show 3 more

216 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
4
Age 27 - 28
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Other
Other
Income $50K - $99K
Nurse or HC Services
1st of 4 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Dodd’s is a very caring and intelligent man. He personally called me to explain the results of the negative pregnancy test and met with us immediately after to start planning our next steps...We bumped up follistim to 187.5 because my follicles weren’t as large as anticipated. Had bloodwork/ultrasound every 2 days to track. When follicles looked good we scheduled the egg retrieval.
Heidi [nurse at The Fertility Center of Michigan] was great. The front desk staff are excellent. They remembered me and treated me like family. The staff in Grand Rapids Michigan were awful. On the day of the mock transfer and ultrasound, the nurse did not greet me, did not introduce herself, and did not explain things as she went. She pulled up my shirt and started putting ultrasound gel on without even telling me I needed to lift up my shirt. When the doctor completed the mock transfer, both the nurse and the doctor walked out without telling me
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr. Dodds is very kind and informative. A different doctor did my embryo transfer and I was very disappointed in how things were handled. Dr Dodd’s listened to our complaints and assured us this next round will be different. He helped us with cost as we didn’t anticipate a negative test. He personally called us to go over results and met with us to discuss moving forward.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Make sure you see Dr Dodd’s and not Dr young.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
Dr. Dodd’s is a very caring and intelligent man. He personally called me to explain the results of the negative pregnancy test and met with us immediately after to start planning our next steps.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
We started out with 150 follistim and 1ml menopure for the first 4 days. Seeing the doctor every 2 days for ultrasound and bloodwork. We bumped up follistim to 187.5 because my follicles weren’t as large as anticipated. Had bloodwork/ultrasound every 2 days to track. When follicles looked good we scheduled the egg retrieval. I was given IV sedation, antibiotics, and valume to take. The next day Dr young called stating we retrieved 11 eggs but 1 fertilized and was “Mediocre with no hope of survival but we will transfer anyway”. We transferred the one embryo. I was given antibiotics to take for 3 days (I think) and progesterone injections every night until pregnancy test results.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Heidi )
Heidi was great. The front desk staff are excellent. They remembered me and treated me like family. The staff in Grand Rapids Michigan were awful. On the day of the mock transfer and ultrasound, the nurse did not greet me, did not introduce herself, and did not explain things as she went. She pulled up my shirt and started putting ultrasound gel on without even telling me I needed to lift up my shirt. When the doctor completed the mock transfer, both the nurse and the doctor walked out without telling me I can put my pants back on. I had to ask if I was able to get dressed and asked if there was a pad I could have. She said “yes” very coldly and walked out. I had to find the exit myself. She also assisted Dr Young (whom I complained about during my embryo transfer) during the embryo transfer. It was the same experience. Did not tell me what was going on, did not greet my husband or myself. Did not say congratulations or happy transfer day. They were stone cold. I told Dr Dodd’s how this made me want to stop IVF and I refused to work with them again.
Describe your experience with The Fertility Center of Michigan.
Strengths: the front desk staff are great. Weaknesses: appointments being pushed out so far. I feel as though this clinic lost sight of what IVF means to the patients requiring treatment. This clinic does not send appointment reminders. This is the closest clinic to us and we have no other choice but to go through them. I feel as though that is taken advantage of and they don’t really know what it is like to go through what their patients go through.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
There is a non refundable IVF treatment fee that is $1800. We were quoted around $6,500 for the whole process. Our insurance gave us a $25,000 lifetime limit and $10,000 lifetime medication limit. After the first round we have some left for lifetime limit and $1,000 left for medication. I did not expect this.
Describe William Dodds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We were supposed to transfer multiple embryos. Our doctor preferred this. He said it had a higher chance of one embryo sticking.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
When going through IVF, all injections are done at home. They send you home with a folder FULL of paperwork and hope you get the dosing/timing correct. The first nurse I had (not Heidi) did not even demo the injections or how to draw/mix them. Heidi straightened this out.
8
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 35 - 37
4 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Young treated me like a human being and not like a broken patient. He took time to ensure that I understood ad agreed with each of my treatment plan...I kept developing uterine polyps from the estrogen prime while we attempted to prepare for FET. After multiple removals I consulted with Dr. Young. We stopped estrogen and did a Femara protocol to shut down my estrogen. This worked and I was able to do a FET weeks later.
[issues with Fertility Center of Michigan] I would have to call for results, remind of tests the doctor wanted me to have, RXs were called in when I was allergic...We did a multi cycle IVF for around $12,000 add in what insurance didn't cover and it's closer to $20,000...I met nearly all nurses having been with the clinic for 2 years. Most are amazing...[Billing Dept.] sometime claiming I owed when it was part of a package
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young treated me like a human being and not like a broken patient. He took time to ensure that I understood ad agreed with each of my treatment plan. When I felt frustrated he sensed it and took extra time to reassure and educate me. When a doctor is passionate and authentic about their chosen field it's obvious. And Dr. Young is one of those doctors.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Don't be afraid to come with questions because he will spend the time to explain and review with you.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Human. He took so much time to ensure I understood and agreed with the treatment plan.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I kept developing uterine polyps from the estrogen prime while we attempted to prepare for FET. After multiple removals I consulted with Dr. Young. We stopped estrogen and did a Femara protocol to shut down my estrogen. This worked and I was able to do a FET weeks later.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I met nearly all nurses having been with the clinic for 2 years. Most are amazing. All are kind. Some more organized than others.
Describe your experience with The Fertility Center of Michigan.
The administrative staff has some weaknesses. The billing Dept wasn't always friendly. I paid tens of thousands and it seemed they thought no was trying to skip out on paying a few hundred. Or sometime claiming I owed when it was part of a package. Their tone would become forceful. The nurses genuinely cares for me and some even reached out during the quarentine to check up on me. The office is clean and typically runs very efficently. The sonographers are also very important people at the clinic and were all amazingly kind.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
We did a multi cycle IVF for around $12,000 add in what insurance didn't cover and it's closer to $20,000
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
The quality of my embryos were suspect so we we froze all, each cycle, on day 2. We did not take them to day 5 prior to transfer and instead chose to transfer 2 good quality embroys.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at The Fertility Center of Michigan.
Depending on the nurse I had during the that time, some being better than others, I would have to call for results, remind of tests the doctor wanted me to have, RXs were called in when I was allergic but overall, in the 2 years, these were few instances.
10
Doctor
James Young (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
10
10
Age 28 - 30
12 Fertility Medications
Anovulation
Diminished Ovarian Reserve
Endometriosis
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Dodds has a great communication style and bedside manner...He really does listen and thoughtfully answers our questions, and he's really fair about giving his opinion both from a personal and professional perspective...Do your research before going in for a consultation - not because he won't explain it, but because it'll allow you to ask better questions and have a more productive conversation about your fertility plan.
First and foremost - you will be comfortable here [at the Fertility Center of Michigan]. Their waiting area is quiet, beautiful, and comfortable...I'm obese, and never once did Dr. Dodds or his staff make me feel uncomfortable about it, or allude that my weight was the reason for my infertility...All of the nurses, billing staff, and techs are lovely, professional, organized, and thorough.
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr. Dodds has a great communication style and bedside manner. After our first consultation, he adjusted how he spoke to us based on what we needed and expected (i.e. nice but to the point and fully explained). He always makes sure that we understand what the plan is while taking into consideration what we feel most comfortable doing and he has never tried to railroad through what we want to try something else. He really does listen and thoughtfully answers our questions, and he's really fair about giving his opinion both from a personal and professional perspective.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Do your research before going in for a consultation - not because he won't explain it, but because it'll allow you to ask better questions and have a more productive conversation about your fertility plan.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
I was definitely treated like a human and I genuinely haven't met a nicer staff. My only tiny complaint would be that we did have to remind them of some things and push to get certain files updated/added. Because of that, there were a few appointments that felt like they were just going through the motions without really looking at our file first.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
My AMH is low and I have a diminished egg reserve, so my body doesn't ovulate on its own without medication. The first thing he did was get a full blood workup and sperm sample so we had all of the information available. Once it became clear what the problem was, Dr. Dodds put us on oral medication first (Clomid/Femara) at a slightly higher dose than I had previously taken from my OBGYN. We tried that for 3 cycles and increased the dosage. For the next few cycles, they had me come in for mid-cycle ultrasounds to see if my body was responding to those medications and to see where we could adjust our treatment plan to work better for me. Given my history of PCOS, they also started doing bloodwork to keep an eye on my estrogen levels in case they saw a cyst and 2 cycles were cancelled for that reason, thankfully. When it became clear that the oral medication wasn't working by itself, Dr. Dodds scheduled an HSG (after discussing it with us obviously) to make sure that my tubes were open and despite how uncomfortable the procedure itself was, it was the most mentally-pain-free experience because he and his staff told me exactly what to be ready for and how to handle it. With clear HSG results, Dodds moved us forward into 2 hybrid cycles, with both oral meds and injections. I was still only producing 1-2 good eggs per cycle so he prescribed 2 injection-only cycles on a higher dose, which were also unsuccessful. He limited those treatments because he didn't want to continue pulling 1 egg at a time from a reserve that won't last forever and I appreciate that he was very upfront with his concerns about that. He was also honest about IUI and explained that he didn't think it would serve its purpose with our situation and straight up told us it would probably be a waste of our time and money to go for that route, despite it being next up on the strategy chain. We had already come to conclusion that IVF is probably going to be the best option for us and he agreed, but knowing that our insurance wasn't covering any of our fertility treatment costs, he gave us a plethora of information on grants, saving, and full cost breakdown step by step. We are now in the saving-for-IVF part of the plan and will move forward once we are ready/clinics are open!
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The best. There was one ultrasound technician whose methods weren't as comfortable for me, but as soon as I said something to the office manager, they put a note in my chart about it and were super understanding. All of the nurses, billing staff, and techs are lovely, professional, organized, and thorough.
Describe your experience with The Fertility Center of Michigan.
First and foremost - you will be comfortable here. Their waiting area is quiet, beautiful, and comfortable. Their consultation rooms and exam rooms are all comfortable, clean, and definitely a step above your average doctor's office. I should also note that I'm obese, and never once did Dr. Dodds or his staff make me feel uncomfortable about it, or allude that my weight was the reason for my infertility. They will make you feel totally at-home and they will be patient and respectful of your nervousness, no matter how many "silly" questions you ask them.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
In 2019, we spent a total of $6,000 on treatments and co-pays. My oral medications were very affordable, I want to say probably less than $30 per cycle. Consultations are about $350, standard ultrasounds are around $275, a mid-cycle ultrasound + bloodwork was $315, and out-of-pocket injections were $600 per cycle through Freedom Fertility since our insurance wouldn't cover those. All other bloodwork and procedure co-pays were dependent on insurance coverage.
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
Describe the specific things that went wrong at The Fertility Center of Michigan.
Our consent form for the injection cycles was initially lost, but they were really flexible about how I could get a new one sent to them (email, fax, next appointment, etc).
10
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
8
Age 39 - 40
4 IUI
Donor Sperm
Anovulation
PCOS
European
Income $50K - $99K
Professor
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Dodds always addresses me by my first name throughout our conversations and looks me in the eyes whenever he is speaking to me. This makes me feel as though he is engaged in the conversation and not just going through the motions. He consistently explains everything fully and answers my questions until I am satisfied with the responses. He is always sympathetic when I return for treatment, and he genuinely seems to want me to have a successful pregnancy. I really feel as if he has a vested interest in me as a person and a future parent.
I saw ~6 nurses over the course of my 4 IUIs [at The Fertility Center of Michigan]. Most of the nurses were both knowledgeable and had a caring bedside manner. However, there were 1-2 nurses that were unable to answer my questions (and would not admit that they did not know the answer) and had more of an abrupt manner...Each IUI was ~$250...A lot of the individual treatment information is provided either verbally or in hand-written notes rather than prescribed packets or post-visit documentation tied to your patient account (that you can access as a patient). This can make your treatment confusing after you leave the clinic, although nurses are always happy to clarify if you call. The second downside to this clinic is their limited hours. If you need treatment information over the weekend, you must call their emergency line, and they may not respond until Monday (holidays are even worse). In addition, if yo
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr. Dodds is very caring and experienced. He founded the clinic, and I believe he has been a reproductive endocrinologist for approximately 30 years. In addition, he specializes in PCOS, my fertility issue. Therefore, I have a great deal of confidence in his ability to maximize my potential to be a parent. The only negative comment I have about Dr. Dodds is that I think is so knowledgeable that he sometimes forgets that I (as a patient) am not. He is always happy to clarify any confusion, but the first time he explains something, it is not always clear (e.g., certain details are missing or he mentions a term we had not previously discussed).
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
If you have any questions or need clarification, please ask. Dr. Dodds wants to ensure all his patients have a clear understanding of their treatment.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
Dr. Dodds always addresses me by my first name throughout our conversations and looks me in the eyes whenever he is speaking to me. This makes me feel as though he is engaged in the conversation and not just going through the motions. He consistently explains everything fully and answers my questions until I am satisfied with the responses. He is always sympathetic when I return for treatment, and he genuinely seems to want me to have a successful pregnancy. I really feel as if he has a vested interest in me as a person and a future parent.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
I did 4 IUI cycles. 3 were with Femara (5 mg for 5 days) and Estrace (vaginally) because of a thin uterine lining on ultrasound. Estrace was taken before and after IUI. For one of the cycles, I did a stepwise Femara cycle, as the first 5 days did not produce mature follicles. This resulted in the production of mature follicles after the stepwise administration. For the 4th IUI, I took Femara (5 mg for 5 days) and Gonal-F (75 IU) injections prior to IUI. For all IUIs, I did an Ovidrel injection 48 hours prior to the IUI.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I saw ~6 nurses over the course of my 4 IUIs. Most of the nurses were both knowledgeable and had a caring bedside manner. However, there were 1-2 nurses that were unable to answer my questions (and would not admit that they did not know the answer) and had more of an abrupt manner.
Describe your experience with The Fertility Center of Michigan.
The clinic has a long history and many patients, so I feel that overall, this facility has the collective experience and knowledge that makes me confident in obtaining a positive treatment outcome. However, there are aspects of this center that are quite unorganized. A lot of the individual treatment information is provided either verbally or in hand-written notes rather than prescribed packets or post-visit documentation tied to your patient account (that you can access as a patient). This can make your treatment confusing after you leave the clinic, although nurses are always happy to clarify if you call. The second downside to this clinic is their limited hours. If you need treatment information over the weekend, you must call their emergency line, and they may not respond until Monday (holidays are even worse). In addition, if you have a full-time job, you should be prepared to miss work, as all treatments are done during the business day (8:30AM-3:30PM only). Finally, the billing department is incredibly disorganized, so you should be prepared to essentially keep meticulous track of your own financial accounting.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
Each IUI was ~$250.
8
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
10
9
Age 30 - 35
3 IUI
1 IVF
Tubal Blockage
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
One week before the transfer, we discovered my remaining tube now was blocked and had hydro. She [Dr. Valerie Shavell] did another laparoscopy to remove it. And we are waiting for Covid to be stable before doing the transfer our last two remaining embryos...She seems to prefer two embryos while giving the risks of multiple pregnancies but letting us know that the success rates are higher with transferring two vs one...She was extremely sympathetic while waiting for an imminent miscarriage. She has great bedside manner and expresses empathy for the ups and downs of the process.
IUIs - a couple hundred each [at The Fertility Center of Michigan]...IVF retrieval with fresh - $8000 plus meds...frozen transfer - $4500 plus meds...The whole process takes longer than you want it to. 2 months for the consult, then the testing might take a month or two to do labs at certain times of your cycle. There is a small month or two wait list for IVF and it all depends on where you are in your cycle too. The clinic is well run, everyone is super friendly and supportive.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell was fantastic from the very beginning. I've done three IUIs, one egg retrieval, and three transfers that have resulted in my two children. We are currently under her care for another transfer for hopefully baby #3. She doesn't rush to the next treatment unless she feels it's the right move, included us in the decisions as well. She's performed two laparoscopy surgeries on me and has been very attentive to an issues or questions.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
She is a bit softer spoken. But she answers all questions thoroughly and is extremely empathetic.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
She was extremely sympathetic while waiting for an imminent miscarriage. She has great bedside manner and expresses empathy for the ups and downs of the process.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
We did three IUIs while knowing that one tube was blocked and the other was damaged. It felt okay trying this before going to IVF. Before IVF, she removed the blocked tub because it had hydro in it. We did an egg retrieval and fresh transfer of two embryos that resulted in a singleton pregnancy that resulted in a miscarriage at 11 weeks. We did a fresh transfer of two embryos that resulted in a twin pregnancy, but we lost one baby at 9 weeks, but it resulted in my healthy first born daughter. We returned two years later and did another frozen transfer of two embryos that resulted in my second healthy daughter. We are currently under care for another transfer. One week before the transfer, we discovered my remaining tube now was blocked and had hydro. She did another laparoscopy to remove it. And we are waiting for Covid to be stable before doing the transfer our last two remaining embryos.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Very easy to communicate via phone or message. Answered all my questions that came and got me in contact with the dr as needed.
Describe your experience with The Fertility Center of Michigan.
The whole process takes longer than you want it to. 2 months for the consult, then the testing might take a month or two to do labs at certain times of your cycle. There is a small month or two wait list for IVF and it all depends on where you are in your cycle too. The clinic is well run, everyone is super friendly and supportive.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
IUIs - a couple hundred each IVF retrieval with fresh - $8000 plus meds frozen transfer - $4500 plus meds
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
She seems to prefer two embryos while giving the risks of multiple pregnancies but letting us know that the success rates are higher with transferring two vs one.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
I had called on cycle day 1 and was to start meds on cycle day 21, at one point I called for another reason and they acted surprised that I had started meds. It appears like a nurse didn't record my cycle day 1 notes and that she had given me a start date for the meds. Everything was fine, they did have me scheduled for that month and everything proceeded fine.
10
Doctor
Valerie Shavell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
3
2
Age 30
5 Fertility Medications
Male Factor
PCOS
Other
Income $50K - $99K
Sales Representative
2nd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Just pushed through a process [with Dr. Shavell]...I frequently saw different providers and got mixed messages about my treatment and next steps. I later went onto another clinic and found out that this clinic missed my diagnosis of PCOS...We did cycles with progesterone. Cycles with progesterone and femara, had an ectopic pregnancy that took weeks to make a decision on. Doctors couldn’t agree on the treatment they wanted to do.
Just pushed through a process [at The Fertility Center of Michigan]...I felt like the clinic had too much going on to focus on the individuals. I frequently saw different providers and got mixed messages about my treatment and next steps. I later went onto another clinic and found out that this clinic missed my diagnosis of PCOS...We did cycles with progesterone. Cycles with progesterone and femara, had an ectopic pregnancy that took weeks to make a decision on. Doctors couldn’t agree on the treatment they wanted to do.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
I felt like the clinic had too much going on to focus on the individuals. I frequently saw different providers and got mixed messages about my treatment and next steps. I later went onto another clinic and found out that this clinic missed my diagnosis of PCOS.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
Do your research. Make sure you know what you are willing to do and your expected timeline for results. Be meticulous with your budget. Things get very expensive very quickly.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Just pushed through a process
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
We did cycles with progesterone. Cycles with progesterone and femara, had an ectopic pregnancy that took weeks to make a decision on. Doctors couldn’t agree on the treatment they wanted to do.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Most of the nurses were great and compassionate!
Describe your experience with The Fertility Center of Michigan.
The office is very nice and clean. The front office staff could be friendlier and more compassionate for sure. At times it was rather difficult to get ahold of people and get answers. I ended up leaving for another clinic because I felt like just a number that was shuffled about.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
My insurance did cover most of my procedures but that was because the clinic kept me at a minimal level of care that did not result in pregnancy. I ended up paying about $1000 for a few failed cycles and no resulting pregnancy.
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
No comment
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
As stated earlier, I felt like a number. I didn’t feel like the clinic was overly motivated to get me pregnant.
3
Doctor
Valerie Shavell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Unsuccessful
7
8
Age 30 - 32
2 IUI
1 IVF
Endometriosis
Unexplained
Other
Income $50K - $99K
1st of 4 Docs
Neutral
Neutral
Unsuccessful
Dr Young was very genuine and made me feel like he cared about us... is very quiet but compassionate and caring. He called me after our second transfer didn't work just to see how I was doing and if I had any questions. He always asked us if we had any questions, shook our hands at the end and made us feel like he cared about what was going on with us...Just be aware he is flat affected so if you're expecting an upbeat personality, you won't get that from him. It's not that he doesn't care, it's just not his personality
We love Libby [nurse at The Fertility Center of Michigan]! She was always upbeat but compassionate when things didn't go our way. She always had answers for us and always wished us well. She also never made me feel guilty for calling with a question...For egg retrieval, medications and 3 transfers, it was over $22,000...Strengths: They treat you really well when you're doing IVF Weaknesses: When asked what I needed to do differently according to diet, exercise, etc. They said nothing when other clinics would give me a list of things to do to help our chances.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young is very quiet but compassionate and caring. He called me after our second transfer didn't work just to see how I was doing and if I had any questions. He always asked us if we had any questions, shook our hands at the end and made us feel like he cared about what was going on with us.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Just be aware he is flat affected so if you're expecting an upbeat personality, you won't get that from him. It's not that he doesn't care, it's just not his personality
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr Young was very genuine and made me feel like he cared about us.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Libby )
We love Libby! She was always upbeat but compassionate when things didn't go our way. She always had answers for us and always wished us well. She also never made me feel guilty for calling with a question.
Describe your experience with The Fertility Center of Michigan.
Strengths: They treat you really well when you're doing IVF Weaknesses: When asked what I needed to do differently according to diet, exercise, etc. They said nothing when other clinics would give me a list of things to do to help our chances.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
For egg retrieval, medications and 3 transfers, it was over $22,000
7
Doctor
James Young (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Unknown Success
10
9
Age 35 - 37
1 IUI
PCOS
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Young] was very calm, patient, and reassuring when he explained our options and how we would proceed through our plan. He took time to draw diagrams of our plan. He asked questions of us in order to get to know us outside of our treatment...I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications....
[The Fertility Center of Michigan] is very clean and welcoming. The waiting area is relaxed. All of the staff I've seen have been polite and helpful...The nurses are very helpful and responsive. You always receive a call back the same day...They forgot to order a lab, but it was corrected the same day...Approx $600 for an IUI..I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He was very calm, patient, and reassuring when he explained our options and how we would proceed through our plan. He took time to draw diagrams of our plan. He asked questions of us in order to get to know us outside of our treatment.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
If you have any questions, don't hesitate to ask. He's very thoughtful and thorough with his answers.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He took the time to explain our options. He used pictures and diagrams to show us exactly how our process would work.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nurses are very helpful and responsive. You always receive a call back the same day.
Describe your experience with The Fertility Center of Michigan.
The clinic is very clean and welcoming. The waiting area is relaxed. All of the staff I've seen have been polite and helpful. There have been a few instances where I received a bill when I actually had a credit, but that is due to special circumstances.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Approx $600 for an IUI
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
He said they typically transfer 2 embryos, but we have not reached that step yet.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Fertility Center of Michigan.
They forgot to order a lab, but it was corrected the same day.
10
Doctor
James Young (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
0
Age 27 - 28
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Nurse or HC Services
2nd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
The Kalamazoo clinic [of Fertility Center of Michigan] is ok. The front desk staff and ultrasound tech I had were great. They do not send appointment reminders. They seem to have lost sight of what IVF patients are going through and what it means to need IVF...When we got to transfer day, he [Dr. Young] did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Don’t see him! Find another doctor who cares.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
Describe your experience with The Fertility Center of Michigan.
The Kalamazoo clinic is ok. The front desk staff and ultrasound tech I had were great. They do not send appointment reminders. They seem to have lost sight of what IVF patients are going through and what it means to need IVF.
0
Doctor
James Young (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Consult
9
9
Age 31
Other
Other
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Since we had a televisit, its hard to describe our experience, since its alot different with other appointments. But i believe she [Dr. Mili Thakur] answered all of our questions and i feel like she helped us, and provided alot of information...She's great, if you have questions just ask...went above and beyond making sure we understood everything so far. Its a difficult time with covid 19, and she made sure we knew how to protect against it and explained how right now they can not do new ivf, since no one knows how it will or could affect fertility or pregnancies
We are in the very early stages of treatment, we have only had our initial appointment [with The Fertility Center of Michigan]...we went over medical history, and what she thinks we can still trt, and what is safe to do with this pandemic covid 19...i do love the fact that they are doing the televisits. I was very worried that our appointment was going to get pushed back with the offices not being able to see patients, but because of the televisit we we're able to seen(televisit) sooner than our initial appointment.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
Since we had a televisit, its hard to describe our experience, since its alot different with other appointments. But i believe she answered all of our questions and i feel like she helped us, and provided alot of information.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
She's great, if you have questions just ask.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
I felt like Dr. Thakur went above and beyond making sure we understood everything so far. Its a difficult time with covid 19, and she made sure we knew how to protect against it and explained how right now they can not do new ivf, since no one knows how it will or could affect fertility or pregnancies
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
We are in the very early stages of treatment, we have only had our initial appointment, and that eas a televising, but we went over medical history, and what she thinks we can still trt, and what is safe to do with this pandemic covid 19
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I have not seen any of the nursing staff, with the stay at home order, the offices are closed to patients and our appointment was a televisit
Describe your experience with The Fertility Center of Michigan.
At this point in our fertility/infertility journey I can not say how the clinic was, since we have the pandemic covid 19,and the stay at home order,so offices are closed to patients, i am however excited to meet everyone in person once the covid 19 has calmed down, or clears up so that the clinic can open back up.i do love the fact that they are doing the televisits. I was very worried that our appointment was going to get pushed back with the offices not being able to see patients, but because of the televisit we we're able to seen(televisit) sooner than our initial appointment.
Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.
Being that we have only had a consultation it is too early to say anything about cost as we arr still learning what we need to do.
9
Doctor
Mili Thakur
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Mason
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
7
7
Age 31 - 32
2 IUI
Unexplained
European
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Unsuccessful
I've only ever seen Dr. Shavell twice in two years, during consults. She's very sweet, but she has nurses perform IUI procedures (and not very well), a different doctor performed my HSG and any time I place a call or send a message to her directly it's always a nurse that responds...We were diagnosed with unexplained infertility though and given a packet of pre-determined steps with none ever working for us. Our care is really left in the hands of nurses, we never hear from the doctor or see her during/after procedures and ultrasounds unless we want to pay out of pocket for another consult.
All [the nurses at The Fertility Center of Michigan] are kind. Very disappointed they are the ones that perform the IUI though. Had two different nurses and neither really inspired confidence, they knew what to do just didn't seem to have much skill in it. Neither IUI worked and it was $1,400 down the drain...Terrible business hours for anyone that works a regular job and is expected to drive back and forth multiple times a month in the middle of the day for ultrasounds. The staff there also seems to forget everything is being paid out of pocket by most of us and every time we come we're charged hundreds of dollars, and are disapproving when trying to minimize appointments. The front registration staff are phenomenal.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell is very nice and soft spoken, easy to talk to. We were diagnosed with unexplained infertility though and given a packet of pre-determined steps with none ever working for us. Our care is really left in the hands of nurses, we never hear from the doctor or see her during/after procedures and ultrasounds unless we want to pay out of pocket for another consult.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
You're just one of many. She is kind and knowledgeable but don't plan for her to actually be involved in your care unless you're doing IVF.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
I've only ever seen Dr. Shavell twice in two years, during consults. She's very sweet, but she has nurses perform IUI procedures (and not very well), a different doctor performed my HSG and any time I place a call or send a message to her directly it's always a nurse that responds.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
HSG that came back normal, 3 rounds of clomid, 4 rounds of Femara in attempt to see if any of these things would produce more follicles to increase chances of pregnancy. I was already ovulating on my own and ended up with multiple follicles twice. Also went on estrogen and progesterone to thicken lining when Femara thinned it. No success from any treatments.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
All are kind. Very disappointed they are the ones that perform the IUI though. Had two different nurses and neither really inspired confidence, they knew what to do just didn't seem to have much skill in it. Neither IUI worked and it was $1,400 down the drain.
Describe your experience with The Fertility Center of Michigan.
Terrible business hours for anyone that works a regular job and is expected to drive back and forth multiple times a month in the middle of the day for ultrasounds. The staff there also seems to forget everything is being paid out of pocket by most of us and every time we come we're charged hundreds of dollars, and are disapproving when trying to minimize appointments. The front registration staff are phenomenal.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
Expensive, my insurance doesn't cover most of it. Ultrasounds are frequent and usually cost $175-250 depending on limited or complete (although even when charging for complete ultrasound the cervix isn't evaluated and a VERY fast sweep of the uterus is performed that's not very diagnostic). IUIs were around 700 each time, the HSG was probably closer to 1000 but I can't remember the exact numbers for sure. Consults are over 100, and then another 50 every time I talk to a nurse in the clinic after ultrasounds.
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Not to that point yet
7
Doctor
Valerie Shavell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
7
Age 36 - 37
4 IUI
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Sales Representative
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Shavell is so empathetic she almost comes off as meek in the consult room, which might be good for some people, but I prefer a doctor to be blunt and tell me like it is. She did perform surgery when I had an ectopic pregnancy and she's much more to the point in the operating room so I was happy with that and she did a great job...The third IUI was positive, but resulted in an ectopic pregnancy found at the 6 week ultrasound. Dr. Shavell recommended methotrexate to terminate the pregnancy. That was followed by two weeks of Beta HCG blood tests every few days and my numbers weren't going down. She recommended a second dose of methotrexate over surgery and that was also ineffective. Two weeks later I fi
you're always seeing someone different [at The Fertility Center of Michigan] so there's bound to be conflicting information...We paid around $35K in 2019 for 1 IUI, 1 egg retrieval + fresh transfer, 2 FET's, meds, labs, etc., etc... think they do a good job for the most part. The reception staff is very sweet. The medical assistants, ultrasound techs, etc. are really compassionate and willing to do whatever they can to help you out. The one thing I would change if I could, is being able to see my primary doctor/nurse for every appointment/procedure. They are so busy that you basically just see whoever is available. Which makes sense since fertility is such a time sensitive thing and comes down to the day you're ovulating so they can't always be available for you, but another doctor/nurse always is.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell is so empathetic she almost comes off as meek in the consult room, which might be good for some people, but I prefer a doctor to be blunt and tell me like it is. She did perform surgery when I had an ectopic pregnancy and she's much more to the point in the operating room so I was happy with that and she did a great job.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
I would suggest going into an appointment prepared with lots of questions to ask. I've done a lot of my own research and make lists of things I want to ask her about.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell is empathetic and really spends the time to help my husband and I by explaining everything and letting us ask a ton of questions.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
I've done 4 IUI's under Dr. Shavell's primary care. At the Fertility Center you basically see whichever doctor or nurse is available during your procedures though so a lot of these protocols were assigned by other providers. Each IUI cycle started with Clomid cycle days 3-5, midcycle ultrasound ~day 10-12, IUI ~day 13-15. The first two were negative. The third IUI was positive, but resulted in an ectopic pregnancy found at the 6 week ultrasound. Dr. Shavell recommended methotrexate to terminate the pregnancy. That was followed by two weeks of Beta HCG blood tests every few days and my numbers weren't going down. She recommended a second dose of methotrexate over surgery and that was also ineffective. Two weeks later I finally had surgery to remove the ectopic pregnancy and my fallopian tube. After methotrexate you have to wait 3 months to conceive so we did a 4th and final IUI that was negative. At that point we jumped into IVF and prepping for egg retrieval. I can't remember the protocol, but it involved Menopur and Ganirelix, etc. The ER was very successful with 18 eggs retrieved, 17 mature and fertilized, 14 made it to day 3. We did a 3 day fresh transfer with 2 embryos and froze the remaining 12. The result was negative. We waited a month or so and then began to prep for frozen embryo transfer. It was a long lupron protocol. We transferred 2 embryos, which resulted in miscarriage at ~5.5 weeks. We waited another month and began the same long lupron protocol again. We decided to thaw all frozen 10 embryos to grow them out to blastocyst with the goal of weeding out some that may be weaker. They all survived thaw and made it to blast. We transferred 2 and refroze the remaining 8. This cycle ended in a chemical pregnancy. We were getting ready to do some additional testing (hysteroscopy to check for fibroids, etc. and chromosome mapping) before moving forward with the next cycle, but everything is now on hold due to Covid-19. We will also do an ERA cycle prior to the next FET.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They are wonderful and compassionate in their communication.
Describe your experience with The Fertility Center of Michigan.
I think they do a good job for the most part. The reception staff is very sweet. The medical assistants, ultrasound techs, etc. are really compassionate and willing to do whatever they can to help you out. The one thing I would change if I could, is being able to see my primary doctor/nurse for every appointment/procedure. They are so busy that you basically just see whoever is available. Which makes sense since fertility is such a time sensitive thing and comes down to the day you're ovulating so they can't always be available for you, but another doctor/nurse always is.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
I would estimate that each IUI costs around $1500 including drugs, ultrasounds, and procedure. They don't bill insurance for the male portion, but they've billed my insurance for everything else and majority of it has been covered by Blue Care Network. We've paid 100% out of pocket for IVF as our insurance does not cover. We paid around $35K in 2019 for 1 IUI, 1 egg retrieval + fresh transfer, 2 FET's, meds, labs, etc., etc.
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr. Shavell has had no problem transferring two embryos each time, but has made sure to ask that we are ok with the higher chance of having multiples.
What specific things went wrong at The Fertility Center of Michigan?
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at The Fertility Center of Michigan.
Like I stated before in the weaknesses, you're always seeing someone different so there's bound to be conflicting information. I always take the information given and then if I feel like I need a second opinion I'll call and speak with a different nurse/doctor over the phone to get their opinion/confirm what I was told/was recommended to me. I had one IUI cycle cancelled due to intolerance of drugs prescribed. I took the Clomid as instructed and the doctor also put me on Estradiol to help give my lining a boost. Apparently Estradiol can basically cancel out the clomid in some women so my follicles stopped progressing that cycle. After four rounds of clomid, I've now been told that clomid can actually cause a thin lining, which was my issue, so they switched to Femera for the last two cycles and that really helped thicken my lining.
7
Doctor
Valerie Shavell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 27 - 28
1 IUI
Anovulation
Male Factor
PCOS
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Dodd’s is a great person and doctor. He doesn’t rush through the appointment and thoroughly answers each question with years of experience clearly behind each thoughtful answer. He is understanding that this is a difficult and sensitive time for patients...I had tried clomid prior to seeing Dr. Dodd, and he explained that IN femara studies it have been shown to work better than clomid for pcos which I have. We tried femara twice which I ovulated with based on occupations tests and a progesterone level.
Nurses [The Fertility Ctr of Michigan] kind and compassionate, with you every step of the way. Detailed in keeping you updated on the plan and details for each new cycle. Staff communicate well with each other and with me.... They met me after each of my appointments to go over the next plan and future appointments which was appreciated. They were efficient at calling me back the same day, and working to make sure they retrieved any labs taken outside of the clinic.
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr. Dodd’s is a great person and doctor. He doesn’t rush through the appointment and thoroughly answers each question with years of experience clearly behind each thoughtful answer. He is understanding that this is a difficult and sensitive time for patients, especially the woman. He is kind and detailed, with every script and note written, never missing one single fact. At the first appointment we talked about our personal lives, careers, and families including both his own and ours - which set the tone for each future appointment, making it feel like we were just meeting with a friend. We also met in casual settings that didn’t feel like a “doctor’s office” which contributed to our comfort. He is clearly close with his staff, which helped us trust him and all the staff at the fertility clinic, knowing they were a team all together supporting us.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Great doctor- he has perfect bedside Manner and is excellent at his profession.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
My calls were answered quickly, my questions were taken seriously and given thorough answers, the processes were explained in great detail as well as printed out, the staff grieved with me with each negative pregnancy test, they also helped me find the cheapest pharmacy to get medications by cash. I also had a nurse meet with me at the end of each ultrasound/consultation to go over the plan and next steps.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
I had tried clomid prior to seeing Dr. Dodd, and he explained that IN femara studies it have been shown to work better than clomid for pcos which I have. We tried femara twice which I ovulated with based on occupations tests and a progesterone level. On the second round I didn’t get a positive ovulation test so I added ovidrel in the third and fourth cycles to ensure good ovulation. On the third and fourth cycles we did a mid cycles ultrasound Which showed that my uterine lining was getting smaller, and on the fourth round, which I had increased the dose of femara on, I was still only getting one follicle, so we have decided to move on to injectable with ovidrel and IUI which I am doing now. He explained that injectables will stimulate more eggs and thus increase chances of pregnancy. He also said iui doesn’t increase your chances by much, but we still wanted to try this during these injectable cycles as we will do 3 of them and then move to IVF.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They met me after each of my appointments to go over the next plan and future appointments which was appreciated. They were efficient at calling me back the same day, and working to make sure they retrieved any labs taken outside of the clinic. They were kind and compassionate and I appreciated them greatly at critical moments during my treatments.
Describe your experience with The Fertility Center of Michigan.
Thorough and understanding doctors with lots of experience. Nurses kind and compassionate, with you every step of the way. Detailed in keeping you updated on the plan and details for each new cycle. Staff communicate well with each other and with me.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
$300 for each ultrasound - which were multiple in some cycles. $600 -iui. $500 - first months dose of gonal f. $50 - femara. $50- metformin.
Describe William Dodds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr. Dodd’s suggested a 2 embryo transfer as that will increase our chances of success, with a reasonable chance of a multiple pregnancy. Also is it obviously a very expensive procedure, so that is to be considered.
What specific things went wrong at The Fertility Center of Michigan?
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
At my first appointment, dr Dodd’s put ovidrel in his office note but we hadn’t discussed it and it was prescribed. It worked out as I was going to start it anyway.
10
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 32 - 33
7 Fertility Medications
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Thakur was very direct but also very compassionate. She sincerely seemed concerned that I was having trouble conceiving, and wants to figure out why. ... I was also put on synthroid because my absorption rate was "normal" but hypo for someone who is TTC. ... I am very happy, she sat down with me and gave me numbers and what those numbers meant and what she wanted to do and how I was supposed to do it.
It is still very early in my treatment at the clinic [FC - MI] but so far I can say that they are very organized but also very busy. Some of the hours are a little strange but I also work a kind of first/second shift job so I have some odd hours open. ... When setting up my first appointment I was given a range of about how much my visit would cost ... hey were very helpful and compassionate, they made sure that any questions I had were answered and that I had everything I needed.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
It is still very early in my treatment, but compared to how I was treated at my OB/GYN I am very happy, she sat down with me and gave me numbers and what those numbers meant and what she wanted to do and how I was supposed to do it. She also was very compassionate, and explained that there are several different factors that could be at play and to conceive they all need to work in sync.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
This is a new experience, don't expect the same experience.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
Dr. Thakur was very direct but also very compassionate. She sincerely seemed concerned that I was having trouble conceiving, and wants to figure out why.
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
I am still very new to the clinic and Dr. Thakur, but we are trying 3 cycles of femara using OPK's with an optimal trigger shot to begin because I was able to conceive once on a clomid cycle ( but it resulted in a chemical pregnancy). I was also put on synthroid because my absorption rate was "normal" but hypo for someone who is TTC.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were very helpful and compassionate, they made sure that any questions I had were answered and that I had everything I needed.
Describe your experience with The Fertility Center of Michigan.
It is still very early in my treatment at the clinic but so far I can say that they are very organized but also very busy. Some of the hours are a little strange but I also work a kind of first/second shift job so I have some odd hours open.
Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.
My insurance does not cover any costs. When setting up my first appointment I was given a range of about how much my visit would cost so that I would be prepared and then at my visit I was given a sheet that broke down the clinic costs for visits, procedures, and most medications.
9
Doctor
Mili Thakur
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
10
Age 31
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Young is slightly deadpan in his delivery or information. If you’re looking for someone who will tell you his honest opinion, he definitely will. It was comforting to me that he would tell me his thoughts or what would be beat for our treatment instead of laying out all the options and having me decide.... Know that you will not see him at every appointment. The clinic works so that whichever doctor is available is the one that sees you. They are all extremely capable.
I liked all the staff [at The Fertility Ctr of MI], the early hours they were open for appointments, and that they offered a counselor for free to any of their patients. I was slightly disappointed that they close at 3:30, but I understand that they have calls to make to IVF patients at that time.... IVF with FET was 13,000 at the fertility center, 4,000 for meds (not including meds for FET), and 6,000 to do genetic testing with an outside location.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young is slightly deadpan in his delivery or information. If you’re looking for someone who will tell you his honest opinion, he definitely will. It was comforting to me that he would tell me his thoughts or what would be beat for our treatment instead of laying out all the options and having me decide.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Know that you will not see him at every appointment. The clinic works so that whichever doctor is available is the one that sees you. They are all extremely capable.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr. Young did a thorough job explaining our options to me. He helped us come to a decision to go forward with IVF.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I am in the middle of my IVF cycle now, so I am not sure the results yet. But I have appreciated that the medicine they wanted me to buy was almost exactly what I needed.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sarah)
Everyone was extremely thorough and compassionate. I felt well cared for through every interaction.
Describe your experience with The Fertility Center of Michigan.
I liked all the staff, the early hours they were open for appointments, and that they offered a counselor for free to any of their patients. I was slightly disappointed that they close at 3:30, but I understand that they have calls to make to IVF patients at that time.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
IVF with FET was 13,000 at the fertility center, 4,000 for meds (not including meds for FET), and 6,000 to do genetic testing with an outside location.
What specific things went wrong at The Fertility Center of Michigan?
  • Lost appointments
Describe the specific things that went wrong at The Fertility Center of Michigan.
I had an appointment scheduled for a SHG at 10am, but in the appointment calendar at the clinic it was in for 8am. They could see in their system that I had been scheduled for 10 to check in but for 8am in a room for the procedure. I showed up at 10, and they did find time to fit me in for my procedure. I was thankful they made it right.
8
Doctor
James Young (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Unknown Success
9
9
Age 27 - 32
2 IVF
Endometriosis
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Dodds] is very friendly and compassionate. Blunt but not too blunt. Good bedside manner. We haven’t gotten the results we have been hoping for yet but he is always very understanding and always adjusting my plan and listening to my needs/wants. ... Sometimes I feel like he is stretched thin and in a hurry but other times he really takes his time.
They [The Fertility Center of Michigan] are very organized and friendly. Sometimes they run behind on time but then there are days where I am in and out in a timely manner. They always are on the same page as the doctor. A weakness is sometimes I have to call and ask certain things before they get the chance to call me. I’m sure they’re busy though. ... The only issue was my ERA test-the scheduling staff kept wanting to change it to a different day and time not knowing that it is a time sensitive test and didn’t to be done exactly when the nurse sugguested.
How was your experience with William Dodds at The Fertility Center of Michigan?
He is very friendly and compassionate. Blunt but not too blunt. Good bedside manner. We haven’t gotten the results we have been hoping for yet but he is always very understanding and always adjusting my plan and listening to my needs/wants.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Don’t be afraid to ask questions and tell him what you would prefer/want-he is good at listening to your preferences and then adding in his professional advice.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
At first I could tell he didn’t remember me or my husband but then as we continued to go there he now remembers us and it very friendly. Sometimes I feel like he is stretched thin and in a hurry but other times he really takes his time.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Nursing staff is amazing, always so helpful and never make you feel stupid or crazy for your questions or concerns. Always called with results in a timely manner and showed compassion.
Describe your experience with The Fertility Center of Michigan.
They are very organized and friendly. Sometimes they run behind on time but then there are days where I am in and out in a timely manner. They always are on the same page as the doctor. A weakness is sometimes I have to call and ask certain things before they get the chance to call me. I’m sure they’re busy though.
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
They were always in the morning and usually very quick. It worked for me because of my drive and then I just went to work afterwards.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
Retrieval with transferring 5 day embryo with ICSI and embryo glue was roughly $10,000. My meds were around $3,000 and my montoring was roughly $2,500
Describe William Dodds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We wanted to transfer 2 and he was okay with that, he never questioned it but I think it was because he knew I had poor egg quality and wanted to better our chances.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
The only issue was my ERA test-the scheduling staff kept wanting to change it to a different day and time not knowing that it is a time sensitive test and didn’t to be done exactly when the nurse sugguested. I feel like for scheduling staff that they should definently know that. Thankfully I knew it was time sensitive and stood my ground.
9
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
0
Age 39 - 40
4 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Upon meeting Dr. Dodds, he quickly explained to me that I had two options due to my age (39y.o.) ... He would have kept running the same thing over and over, even though we got no better results each time. ... No pregnancies resulted from all 4 IUIs I had done. ... He in no way was interested in discovering why we are unable to conceive. ...
Weaknesses: staff [The Fertility Ctr of MI] is not friendly, or welcoming. You are shuffled room to room for procedures and consults. No continuity in staff throughout a week let alone a cycle. ... It was obvious I had been crying. The staff checking me out, starting asking me about my bill, and a discrepancy with my insurance. ... It was a frustrating, confusing, stressful, and impersonal experience with the staff overall.
How was your experience with William Dodds at The Fertility Center of Michigan?
Upon meeting Dr. Dodds, he quickly explained to me that I had two options due to my age (39y.o.): 1) The "European method". He explained this as "...if you want a baby ASAP, I can get you one using IVF. I call it the European method because it's cheaper and used more often in Europe. It's like the deluxe package". Or we could go the 2). Conservative route. Which would be try more medicated cycles and then IUIs and see what we could get to happen. But that we had maybe a 15-30% chance of ever conceiving this way. I was, and still am, diagnosed as Unexplained Infertility. I do not have PCOS, endometriosis, or diminished ovarian reserve, I ovulate regularly, am healthy, and all tests have come back in good range. I believe the only reason he said IVF was my best option is my age. He in no way was interested in discovering why we are unable to conceive. At one time he used the phrase "Well it's a good thing that's how the good Lord made you!" when discussing female reproductive anatomy. He commented on how "great" my husband's sperm analysis was several times. He called him an "overachiever". I left feeling hopeless, pressured to spend anywhere from $10-25,000 for IVF with them, and that my body was a complete failure. I never met with him in person again. I went through 4 IUI cycles in which he supposedly read the monitoring reports and made recommendations. It took me changing Drs to get a new protocol. He would have kept running the same thing over and over, even though we got no better results each time.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Go in confident. Do not let him pressure you to make decisions. Ask questions, and ask them again. Ask that you see him in person once in awhile to check in. Ask if he personally is monitoring your cycle. I doubt he will, but I wish I had demanded it more.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
The entire office is impersonal, and you can see a different nurse, tech, or doctor each time. There is little to no consistency nor connection with your primary doctor. You are called through the same process each visit and can see others doing the same. I felt like cattle being processed for ultrasounds and IUIs. I was rarely referred to by name. Doctors who had performed IUIs on me, did not remember me from cycle to cycle. I once walked into the wrong consult room (down a long hallway, all doors look the same) and Dr. Dodds welcomed me in and asked me to sit down. He was in fact waiting for a different patient. He was not my Dr. that day, didn't recognize me, (note: he is considered my PRIMARY Dr. and has met me in-person) nor, apparently, the patient he was supposed to be waiting for. I excused myself and went to the Dr. I was seeing that day.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
My first medicated cycle, he had me do 100mg of Clomid days 3-7. I produced 6-8 mature follicles. They recommended we switch to timed intercourse rather than IUI to avoid multiples. Then, I used 50 and 100 mg of Clomid days 3-7 (alternating days), with transvaginal monitoring on Day 1, and then closer to ovulation. We hoped to get 3-5 follicles of good size. I produced these each time, with some of them getting to a very large size---38mm was my largest. Ovidril was used to trigger ovulation and IUI was performed around 24-36 hrs later. I used progesterone the day following and for the next 14 days. I was not told that progesterone could stop my period from coming and I needed to stop after a negative test in order to allow myself to bleed. This lead to quite a bit of disappointment and heartache right off the bat. By the time we came to IUI #3, my lining was severely thinning due to the Clomid. I then started using estradiol to help build my lining. No pregnancies resulted from all 4 IUIs I had done.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
A new person every time. The ultrasound techs were aloof and impersonal. They seemed upset to be there. The nursing staff would make recommendations or changes in the protocol which were in direct contradiction to the original protocol. I never felt confident when they told me to change the protocol b/c they did not seem sure or confident when I questioned why we were changing. It was a frustrating, confusing, stressful, and impersonal experience with the staff overall.
Describe your experience with The Fertility Center of Michigan.
Weaknesses: staff is not friendly, or welcoming. You are shuffled room to room for procedures and consults. No continuity in staff throughout a week let alone a cycle. I was crying with frustration in a consultation room once. I go myself back together and went to check out. It was obvious I had been crying. The staff checking me out, starting asking me about my bill, and a discrepancy with my insurance. I had fulfilled my deductible. She continued to ask for payment for services that were coming back as "going to deductible". I understand business, and this is one, but I was very obviously upset and it was not an appropriate time to ask for these things. This is still a very emotional journey.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
With medications, consults, 4 IUIs, etc. about $7,000. A 10 min conversation with the Dr following my ultrasound would cost me about $150 each time. Ultrasound: $120 ea. IUI: $1200 +.
Describe William Dodds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/A
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
Among many other things: I had to call in for over a week to get them to call my specialty pharmacy for a prescription that was time-sensitive. I finally left a pleading message which led them to call. I was left at the blood lab at 8 in the morning without my stat lab order being called in in the appropriate time. I had to call repeatedly for 30 min to get them to call the order in so that I could get my blood drawn, get the recommendation for the injectible meds that afternoon, and get to work on time. I had to call off and on for 2 1/2 weeks to get my records sent to my new choice in fertility clinic (CNY Fertility; $3900 IVF. They are also groundbreaking and amazing) ahead of my consult (I requested this 1 1/2 months in advance). I hope to never have to utilize them ever again. Ever.
0
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
10
9
Age 28 - 30
7 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Shavell was very thorough from the very first consultation. ... When it was time to delve into the more difficult news, the information was provided in an informing and caring manner. ... The laparoscopy resulted in finding and removing stage 2 endometriosis. Dr. Shavell wanted to try IUI again now that we found a potential cause. ... Everything looked just fine for implantation and the mock transfer went smoothly as well.
The billing department and front desk staff [The Fertility Center of MI] have had billing miscommunications within their computer system. The front desk staff would have us pay off our entire balance and then I'd receive a bill for services we already paid for and they would say what we paid must have been applied to a different procedure balance. No one could actually identify the issue so we just paid what they said we owed and we haven't had a problem since.
How was your experience with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell was very thorough from the very first consultation. There was a lot of information to take in but it provided me with everything I needed to know and to further research myself. Any questions resulting from my research and conversations with others in similar situations were always received positively and answered appropriately no matter how silly some questions may have sounded. She was more available to the nurses than me, however. She did not conduct the 7 IUIs but still communicated with the nurses before starting the next round. Although she was not available to conduct my laparoscopy, she did my pre-op and post-op and made sure I was very comfortable and doing well. Most recently she did my sonohysterogram and mock embryo transfer and was very gentle and calming through the discomfort. She ensured all parts were in working fashion to proceed with IVF in the coming month.
What's one piece of advice would you give a prospective patient of Valerie Shavell at The Fertility Center of Michigan?
If you feel like you need a face to face meeting, do not be scared to call and make the appointment. It can be difficult playing phone tag with the nurses who have to communicate with the doctors and then back to you. It can be time consuming, especially if you miss phone calls due to work or other daily activities.
During treatment, were you treated like a number or a human with Valerie Shavell at The Fertility Center of Michigan?
Dr. Shavell was always kind and sensitive to the nature of our conversations. When it was time to delve into the more difficult news, the information was provided in an informing and caring manner. Our meetings weren't rushed. After providing a certain amount of information she always asked if I had any questions instead of dumping a ton of information at once and waiting until the end to ask if I had questions. It is always difficult to remember so much, but with the breaks for questioning between information, it made it feel more human and personable.
Describe the protocols Valerie Shavell used in your cycles at The Fertility Center of Michigan and their degree of success.
The first test I had completed was an HSG. Everything looked perfect with no signs of obstructions. Dr. Shavell mentioned there is some research showing women getting pregnant in the following three months. Unfortunately that was not the case for me. We started a cycle of clomid in December 2017 with a trigger shot of Ovidrel followed with an IUI. A negative pregnancy was the result. We continued with the same protocol for 3 more IUIs. Dr. Shavell provided statistics that show IUIs increasing positive outcomes after 3 IUIs, again they all resulted in negative pregnancy tests. We had a meeting with Dr. Shavell to discuss the next steps. She stated she would like to see my egg quantity and quality response with a protocol of pills and injectables with IUI. We switched to letrozole pills as I started having very bad headaches and long lasting nausea with clomid, and added Gonal F 75 IU daily, triggered with ovidrel followed with IUI. We did this for 2 rounds and both resulted in negative pregnancy tests. However, there was an increase in the number of follicles and size. At this point I could not continue to see negative tests and chose to take a month off. We met again and discussed having a laparoscopy to inspect the outside of my anatomy. We had a good pre-op conversation consisting of laparoscopy information and IVF information. The laparoscopy resulted in finding and removing stage 2 endometriosis. Dr. Shavell wanted to try IUI again now that we found a potential cause. We did IUI with letrozole, gonal f, and ovidrel. Another negative pregnancy test. That was the final IUI. Being that I was provided with IVF information a few months prior, I decided to schedule an IVF consultation in January 2019. The meeting was with an IVF nurse and she provided all the procedures,medication, and protocol information Dr. Shavell wants me to do. I was scheduled for a Sonohysterogram and mock embryo transfer with Dr. Shavell February 7, 2019. Here she wanted to get a better view of inside the uterus to ensure there weren't fibroids, polyps, scar tissue or other abnormalities that would prevent implantation. Everything looked just fine for implantation and the mock transfer went smoothly as well. Dr. Shavell will carry out my egg retrieval and embryo transfer in March 2019.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff was fairly easy to communicate with. In most cases I left voicemails for them and they would call back. Some of my messages may have been long and it seemed like they may not have listened to all of it at times. Regardless, they still answered my questions after getting them on the phone and mentioning it again. The nurses carried out the IUIs and were as gentle as possible and comforting. They were able to provide information regarding the seman sample prewash and postwash prior to the IUI. The IVF nurse who did my IVF consult was very thorough and informative.
Describe your experience with The Fertility Center of Michigan.
The clinic has a lot of staff so you may not always be familiar with who you are speaking to. The billing department and front desk staff have had billing miscommunications within their computer system. The front desk staff would have us pay off our entire balance and then I'd receive a bill for services we already paid for and they would say what we paid must have been applied to a different procedure balance. No one could actually identify the issue so we just paid what they said we owed and we haven't had a problem since. The clinic is very clean and well organized. Be aware, that some fertility clinics have separate areas for those with no children and not pregnant and those who have children or currently pregnant, this is not one of those clinics. You will frequently walk into the waiting room where there are multiple children per family. Anyone of the more sensitive nature may feel uncomfortable.
Describe the costs associated with your care under Valerie Shavell at The Fertility Center of Michigan.
We do not have infertility insurance, however we do have coverage for monitoring and some procedures such as the HSG and laparoscopy which resulted in significant savings. Ultrasounds performed at one of their smaller locations (Mason) were typically $180 or $75 after insurance. However, if it was one of the Doctors that did the ultrasound as an ultrasound technician wasn't available, an extra $30 was added. If they were done at the Grand Rapids office, regardless of who did it, an extra $30 was tacked on. The bill would show it as a meeting, even though no meeting took place, it was just the ultrasound. IUIs were out of pocket. For the semen wash and the procedure it was $500 per IUI, we did this 4 times. Pricing changed and the IUIs were then $600 per, we did this 3 more times. The laparoscopy was a reasonable and fair price. For IVF, we will be paying $9,867 just for the procedures. This price includes the $1,850 we paid for a case management fee. We have a $8,017 balance due at the end of February 2019.
Describe Valerie Shavell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr. Shavell provided statistics on the success rates of single vs. Multiple embryo transfer along with specific criteria as to why a two embryo transfer is ideal for me. As I do not meat criteria for increased high risk pregnancy, we both agreed a two embryo transfer is ideal. She made sure to discuss the possibility of selective aborting if there were more than 2 or 3 developing babies.
What specific things went wrong at The Fertility Center of Michigan?
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
The only issue was a billing issue. The front desk provided a remaining balance for specific procedures while the billing department had a different balance for those same procedures. We simply paid the billing departments balance and haven't had an issue since. Although no one could pinpoint exactly what procedures were outstanding balances when our receipts showed they were all paid. We basically paid just so it didn't drag on.
10
Doctor
Valerie Shavell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 33
9 Fertility Medications
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Dodds wants to try two cycles of hybrid medications with IUI to increase my chances of conceiving. I will be using Femara 5.0, and Gonal F at 450iu at 75iu per injection for a few days days, and a trigger shot of Ovidrel at 250 mcg/.5 ml He also gave me the success rates for all of the options that he gave me (such as, I could try Laproscopic surgery to check for endo but it would only increase my chances of conceiving by about 20%, or I could do the hybrid and IUI which on average 60% conceive within 3 cycles, or IVF which is a 60% change on the first try no matter if I have endo or anything else, with the added bonus of having egg retrieval and FET at the age of 32 instead of later in life, especially with my low ovarian reserve.
it is a nice sized clinic [The Fertility Center of MI-Kalamazoo] but it is kind of like a satellite clinic, they can do consultations,ultrasounds etc. there but for anything else you might need or want done ( IUI, HSG, IVF) you have to go to Grand Rapids to do. Which at times can make for time constraints especially for work hours. The clinic is also only open Monday, Tuesday, Thursday and Friday (which isn't a problem for me but I could see it causing issues for some people depending on their work schedule or commute time)
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr. Dodds was very well spoken and personable, he told me the findings of my blood work and what was normal or abnormal and what he thought we needed to work on. He have me several different options as to what my next steps should be, but also rated them as what he would "suggest if I were his own child" . He made it very clear that he wanted to get me to what my husband and my goal of having a child in the most cost effective and healthy way possible.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
He is very open and will explain anything that you want/need.
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
Dr. Dodds took the time to look at my information and decide what he thought was the best for me, he was caring but also to the point. He seemed sincere and concerned for my best interest in all aspects.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr. Dodds wants to try two cycles of hybrid medications with IUI to increase my chances of conceiving. I will be using Femara 5.0, and Gonal F at 450iu at 75iu per injection for a few days days, and a trigger shot of Ovidrel at 250 mcg/.5 ml He also gave me the success rates for all of the options that he gave me (such as, I could try Laproscopic surgery to check for endo but it would only increase my chances of conceiving by about 20%, or I could do the hybrid and IUI which on average 60% conceive within 3 cycles, or IVF which is a 60% change on the first try no matter if I have endo or anything else, with the added bonus of having egg retrieval and FET at the age of 32 instead of later in life, especially with my low ovarian reserve.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Amy)
Everyone was very sensitive and supportive, every time I go into the clinic I feel at ease and supported, everyone is very sensitive to the situation and you feel like they are all rooting for you to win
Describe your experience with The Fertility Center of Michigan.
it is a nice sized clinic, but it is kind of like a satellite clinic, they can do consultations,ultrasounds etc. there but for anything else you might need or want done ( IUI, HSG, IVF) you have to go to Grand Rapids to do. Which at times can make for time constraints especially for work hours. The clinic is also only open Monday, Tuesday, Thursday and Friday (which isn't a problem for me but I could see it causing issues for some people depending on their work schedule or commute time)
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
with no insurance coverage, my consultation was around $240, ultrasound runs around $275, medication costs Femara $6, Ovidrel $100 Gonal-F $450, Initial consultation was $375, Blood work all together was around $600
Describe William Dodds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/A
8
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Kalamazoo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
10
Age 22 - 24
9 Fertility Medications
PCOS
Other
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Dodds made me feel very comfortable and confident with his treatment plan. He told me all of the details and made me hopeful. The only thing that I wish could have done differently is that he would have suggested the hsg test before I started the Femara.... I had an ultrasound done and Dr. Dodds could tell that I had pcos. Because of the multiple cysts on my ovaries and infertility as well as some other symptoms he was confident
The strengths they [Fertility Center of Michigan] have are fast scheduling, prompt return calls, so caring and knowledgeable, great at explaining the next step. They have multiple doctors that you can see if your doctor isn't available and they are all great! When you call with questions they call you back within the hour and always answer all of your questions.... The nursing staff has been incredible! They make me feel comfortable and are genuinely concerned
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr. Dodds made me feel very comfortable and confident with his treatment plan. He told me all of the details and made me hopeful. The only thing that I wish could have done differently is that he would have suggested the hsg test before I started the Femara.
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Ask every question you can think of! There are no stupid questions!
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
He took the time to answer all of my questions and to explain the diagnosis of PCOS. He gave me hope with the treatment plan he decided and explained to me!
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
I had an ultrasound done and Dr. Dodds could tell that I had pcos. Because of the multiple cysts on my ovaries and infertility as well as some other symptoms he was confident with the diagnosis. He started me on Femara 5 mg for the first cycle. It worked but the second cycle we decided to add the trigger shot to take out the guess work of when I ovulate. Now this third cycle because I only had one follicle the previous two we increased my dosage to 7.5 of Femara with the trigger shot. I had one large follicle again. I have a consultation scheduled in a couple weeks if I am not pregnant to go over the next options.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff has been incredible! They make me feel comfortable and are genuinely concerned and so caring every time I call or come in for my appointments. They make the visits each month as enjoyable as they can be.
Describe your experience with The Fertility Center of Michigan.
The strengths they have are fast scheduling, prompt return calls, so caring and knowledgeable, great at explaining the next step. They have multiple doctors that you can see if your doctor isn't available and they are all great! When you call with questions they call you back within the hour and always answer all of your questions. I can't really think of any weaknesses at this point.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
I paid everything out of pocket. Consultation $250. Ultrasound $200 Nurse consultation $75
10
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
10
Age 34 - 35
5 IUI
Male Factor
European
Income $50K - $99K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We felt she [Dr. Thakur] was thorough and helping us identify the issues as well as solutions. She followed up with us personally when she found out from the nurse that I was hesitant about the retrieval based on tests. She followed up directly when I had some slight concern of overstimulation (turned out I wasn’t ohss but she wanted to call to chat anyway). She called when she’d heard I was sick from the meds to see about adjusting them even though I’d commented I’d tough it out. She was available when we needed her by phone or office visit and was just really great to work with.
They [Fertility Ctr of MI] were overall a really great place to be working with. The few complaints I have are quite minor, they seem to be very busy and I get that but getting back to people on administrative stuff is not their strong suit. Getting record copy’s, talking to their billing department, finding out what paperwork is needed next all took longer than necessary. While the nurses and docs will call back within the day the office itself won’t call back for a fee sometimes, or forget to email paperwork or forms etc. so that part was frustrating.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
We felt she was thorough and helping us identify the issues as well as solutions. She followed up with us personally when she found out from the nurse that I was hesitant about the retrieval based on tests. She followed up directly when I had some slight concern of overstimulation (turned out I wasn’t ohss but she wanted to call to chat anyway). She called when she’d heard I was sick from the meds to see about adjusting them even though I’d commented I’d tough it out. She was available when we needed her by phone or office visit and was just really great to work with.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
Don’t hold back on questions because she will draw pictures and explain everything you just have to ask. In the beginning I don’t think I asked as much, with nerves etc and so wish I had as she was so great at taking the time to explain things to us.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
She was great about sitting ya down and going through every detail of the process. We had a prior doc and felt like a number and this was a million times better. She was sympathetic, called to check in when she knew I’d been sick even though I hadn’t called. She was our team mate not our doctor.
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
We started with femara lightly and an IUI because we weren’t sure how severe the sperm motility was. She switched us to clomid and objectively gonalf to grow additional eggs and grow them more friendly to penetration by softer sperm as we didn’t have a lot of strength on our side. We tried different variations of that. We learned I react very very poorly to any progesterone and in the end canceled my retrieval to see what else could be tried safely before we did a retrieval and transfer.
Describe your experience with your nurse at The Fertility Center of Michigan.
The nurses were mostly pretty great. There were times it felt like it was difficult hearing back and we’d play a lot of phone tag as they didn’t seem to answer the phone ever but because I was working I couldn’t always pick up when they called back.
Describe your experience with The Fertility Center of Michigan.
They were overall a really great place to be working with. The few complaints I have are quite minor, they seem to be very busy and I get that but getting back to people on administrative stuff is not their strong suit. Getting record copy’s, talking to their billing department, finding out what paperwork is needed next all took longer than necessary. While the nurses and docs will call back within the day the office itself won’t call back for a fee sometimes, or forget to email paperwork or forms etc. so that part was frustrating.
Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.
Iui’s were broken between the lab and the insemination itself. Lab was $350, procedure $250 for a total of $600. Meds were usually sent to freedom pharmacy unless you requested otherwise. Consults were $350ish even though the nurse will always say on the phone 200 they always bill at the higher coding rate. Sperm analysis are $200, genetic testing is $100 for each spouse.
Describe Mili Thakur's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We had heard the field was cutting back on transfers but our doctor said that they still transfer two if we really wanted it or if we’ve down more than one IVF already.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
10
Doctor
Mili Thakur
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
6
8
Age 32 - 34
2 IUI
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
I felt really good about our first consult in 2017. We had a solid treatment plan/ path established....we decided to re-consult. I felt like Dr Dodds didn't take any time to review my chart prior to coming in the room. He waffled on the recommended treatment course, at first recommending up to 4 more cycles of IUI. As we talked further, he backtracked and decided that IVF was what he was going to recommend. I felt like I had to steer the conversation, as he was saying things that weren't applicable to me
All of the nursing staff [Fertility Center of Michigan] has been beyond friendly and sympathetic!... I believe the clinic overall is a solid one. I believe they have very fair prices, but I do wish they would look into Invocell IVF. This would give people like myself a chance at IVF due to the lower cost.... Each round of IUI ended up being around $800. IVF is expected to cost around $10,000 plus meds, anesthesia, etc.
How was your experience with William Dodds at The Fertility Center of Michigan?
Strengths-I do believe he truly wants to help his patients achieve the end goal of bringing home a baby Weakness-I believe he is a very busy man and I didn't feel as supported by him as I would have liked. I think he focuses the majority of his support on IVF patients
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
Speak up about your wants and if something doesn't sound right or applicable to your case
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
I felt really good about our first consult in 2017. We had a solid treatment plan/ path established. We did 2 rounds of IUI, with the second ending in a miscarriage/ possible ectopic. We then took a break. Fast forward to 2019, we decided to re-consult. I felt like Dr Dodds didn't take any time to review my chart prior to coming in the room. He waffled on the recommended treatment course, at first recommending up to 4 more cycles of IUI. As we talked further, he backtracked and decided that IVF was what he was going to recommend. I felt like I had to steer the conversation, as he was saying things that weren't applicable to me or were untrue.
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
We did 2 rounds of IUI with femara and Ovidrel. The rationale was that due to my husband's lower sperm count and motility, having more eggs and putting the sperm closer to them would increase the chance of pregnancy. I had one negative cycle and one pregnancy that ended in a miscarriage/ possible ectopic
Describe your experience with the nursing staff at The Fertility Center of Michigan.
All of the nursing staff has been beyond friendly and sympathetic!
Describe your experience with The Fertility Center of Michigan.
I believe the clinic overall is a solid one. I believe they have very fair prices, but I do wish they would look into Invocell IVF. This would give people like myself a chance at IVF due to the lower cost.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
Each round of IUI ended up being around $800. IVF is expected to cost around $10,000 plus meds, anesthesia, etc.
Describe William Dodds's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/A we did not do IVF
6
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
10
Age 27
1 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Doctor Young took the time to explain everything in terms that both my husband and I would understand, even drawing pictures at times. He made sure that we both agreed and understood the plan going forward...He also gave us ways to increase our chances such as reduce alcohol use, exercise, eat well, etc... With that and my husband's low motility, he had us start with IUI, first having me take Femera so I would ovulate on time and possibly produce more then one egg, then going to an ultrasound to make sure an egg had formed, and then using ovidrel so they could time the IUI treatment even closer to ovulation.
Because the doctors [The Fert Ctr] rotate to their other offices, it isn't uncommon that you talk to all of them at one point or another. I personally think that is a good thing, because I feel like I get all of their expertise involved in my care. Everyone is very knowledgeable in what they do and they are able to make you feel like you have control going forward and they give you hope again.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He was very good at describing our treatment in easy to understand terms also providing pictures when necessary. He always made sure we understood before moving on to the next area. He took time to ask about what we do and got to know us a little bit and also joked around with us. It helped for us to both feel comfortable and we left feeling like we had some control over the situation again.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Doctor Young will go over everything you need but I think it is always good to know a little background on fertility treatments.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Doctor Young took the time to explain everything in terms that both my husband and I would understand, even drawing pictures at times. He made sure that we both agreed and understood the plan going forward and even took some time to get to know what we both do and joked with us. He made us feel comfortable during a tough discussion and made us feel like we had some small amount of control back.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Before we had met Dr. Young my obgyn had already had me try 4 rounds of clomid because of my irregular cycles. With that and my husband's low motility, he had us start with IUI, first having me take Femera so I would ovulate on time and possibly produce more then one egg, then going to an ultrasound to make sure an egg had formed, and then using ovidrel so they could time the IUI treatment even closer to ovulation. He also gave us ways to increase our chances such as reduce alcohol use, exercise, eat well, etc.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
After my ultrasound the nurse sat down with me to do over the next steps for treatment. She made sure I was able to get the medicine I needed on time and that I understood what would happen going forward.
Describe your experience with The Fertility Center of Michigan.
Because the doctors rotate to their other offices, it isn't uncommon that you talk to all of them at one point or another. I personally think that is a good thing, because I feel like I get all of their expertise involved in my care. Everyone is very knowledgeable in what they do and they are able to make you feel like you have control going forward and they give you hope again.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
I don't remember the cost of the initial consultation appointment but the ultrasound and meet up with the nurse was around $250 and the actual IUI was $600. They gave me resources to get the ovidrel at a more reasonable cost, which was around $35.
8
Doctor
James Young (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
10
Age 34 - 36
7 Fertility Medications
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Prefer not to answer
Income $50K - $99K
1st of 7 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. William Dodds] had us try clomid for 6 rounds. unsuccessful. we then trying to set my body my body up for ivf, where my body did not respond to the drugs . this is when we found out that the D&C damaged uterus lining. he did everything to make sure we could have our family. he performed a surgery to attempt to restore my lining . unsuccessful...[Dr. Dodds] is caring . Explains plans in details. Answers all our questions. calls us back if we have questions. knows who we are
Everyone one at the clinic [The Fertility Center of Michigan] is patient, compassionate and understanding. No matter how many times you call or email, they are happy to assist you with their knowledge...Egg Donor process was slow moving . they had us wait months for a certain nurse, who did not end up being there for our initial appointment. I like the clinic because they never are frustrated with things. they are completely understanding and show empathy every phone call, email, or visit.
How was your experience with William Dodds at The Fertility Center of Michigan?
Dr Dodds I did recommend to my best experiencing infertility. Reason is that he is knowledgeable and can run several test that may determine a solution. He always makes sure we fully understand the steps in the plan and what are options are .
What's one piece of advice would you give a prospective patient of William Dodds at The Fertility Center of Michigan?
This process is overwhelming . Your head is foggy with anxiety , sadness and negativity. Before you go to the appointment, write down your goals and questions
During treatment, were you treated like a number or a human with William Dodds at The Fertility Center of Michigan?
Dr Dodds is caring . Explains plans in details. Answers all our questions. calls us back if we have questions. knows who we are
Describe the protocols William Dodds used in your cycles at The Fertility Center of Michigan and their degree of success.
when we first met Dr Dodds, I had miscarried three times. he understood getting pregnant was not an issue for us , but staying pregnant was . He had us try clomid for 6 rounds. unsuccessful. we then trying to set my body my body up for ivf, where my body did not respond to the drugs . this is when we found out that the D&C damaged uterus lining. he did everything to make sure we could have our family. he performed a surgery to attempt to restore my lining . unsuccessful.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Robin Strouse)
Everyone one at the clinic is patient, compassionate and understanding. No matter how many times you call or email, they are happy to assist you with their knowledge
Describe your experience with The Fertility Center of Michigan.
Egg Donor process was slow moving . they had us wait months for a certain nurse, who did not end up being there for our initial appointment. I like the clinic because they never are frustrated with things. they are completely understanding and show empathy every phone call, email, or visit.
Describe the costs associated with your care under William Dodds at The Fertility Center of Michigan.
I think that being drugs for me, ultrsounds, tests, consultations,egg donor. We are well over 50k
10
Doctor
William Dodds
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 28 - 29
1 Egg Freezing
IVF
PCOS
Prefer not to answer
Income $50K - $99K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
If you are looking for a fertility doctor that will cover all aspects of your health, (physical, mental and emotional) Dr. Mili Thakur is the right doctor for you. Her knowledge of the field and compassionate bedside manor will give you confidence that you are in the best hands. She wants nothing more than success for all her patients on the safest path...encouraged me to take multiple vitamins such as prenatal, CoQ10, folic acid, vitamin C, fish oil, D-3, vitamin E and Metformin. There were multiple injections I used such as Lupron, Progesterone, and other standard medications for IVF treatment. We discussed ICSI and Blastocyst as the best options for my pregnancy success.
The clinic [The Fertility Center of Michigan] offers FREE counseling sessions with their in house counselor. They also have a monthly support group session that I have found helpful. The clinic is modern, clean and easy to access...The nurses give extreme patience with the many questions I've asked, sometimes multiple times. Their bedside manor also shows great compassion and understanding of the emotional roller coaster infertility dishes out. The nurses show incredible care with detail and being thorough.
How was your experience with Mili Thakur at The Fertility Center of Michigan?
During my time at The Fertility Center - Grand Rapids, Dr. Thakur has take incredible care of me through the many delays I've experienced. There were multiple surprises along the way due to my health, not any reflection of my clinic or doctor, such as surgeries to better improve my chances of pregnancies (tube removal and endometriosis removal). These issues were diagnosed by Dr. Thakur and she was able to change my medical plan to suit those needs. Dr. Thakur has been incredibly informative and empathetic. I feel Dr. Thakur truly cares about me and my opinion with my best interest and safety in mind.
What's one piece of advice would you give a prospective patient of Mili Thakur at The Fertility Center of Michigan?
If you are looking for a fertility doctor that will cover all aspects of your health, (physical, mental and emotional) Dr. Mili Thakur is the right doctor for you. Her knowledge of the field and compassionate bedside manor will give you confidence that you are in the best hands. She wants nothing more than success for all her patients on the safest path.
During treatment, were you treated like a number or a human with Mili Thakur at The Fertility Center of Michigan?
Dr. Mili Thakur has amazing bedside manor. She has kept me feeling reassured and well taken care of. Her ability to deliver news, both positive and negative, with extreme compassion rather an only clinical view let's me know I am at the right office with the right doctor.
Describe the protocols Mili Thakur used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr. Thakur encouraged me to take multiple vitamins such as prenatal, CoQ10, folic acid, vitamin C, fish oil, D-3, vitamin E and Metformin. There were multiple injections I used such as Lupron, Progesterone, and other standard medications for IVF treatment. We discussed ICSI and Blastocyst as the best options for my pregnancy success.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nurses give extreme patience with the many questions I've asked, sometimes multiple times. Their bedside manor also shows great compassion and understanding of the emotional roller coaster infertility dishes out. The nurses show incredible care with detail and being thorough.
Describe your experience with The Fertility Center of Michigan.
I have a limiting schedule with my career to allow for the many doctors appointments IVF warrants. The scheduling staff always found a way to fit my schedule. The clinic offers FREE counseling sessions with their in house counselor. They also have a monthly support group session that I have found helpful. The clinic is modern, clean and easy to access.
Describe the costs associated with your care under Mili Thakur at The Fertility Center of Michigan.
For an egg retrial, fresh embryo transfer and the medications associated with it, I spent roughly $14,000.
Describe Mili Thakur's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr. Mili Thakur has guided me through the process to the right decisions. Due to my age, medical diagnosis and preference, we have chosen to go the route of multiple embryo transfer with not more than 2 embryos.
10
Doctor
Mili Thakur
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources