Sincera Reproductive Medicine (FKA Abington Reproductive Medicine)

The Langhorne office’s nursing staff is constantly changing and the process of drawing blood is a nightmare. The new employees would use me as a pin cushion, turning routine monitoring appointments into a dreaded nightmare. I am not a “difficult stick” but the new employees were always struggling, would call in a PA to help and then leave the room. How is that learning?

Lots of facilities to choose from in the Philadelphia area so you won't have to travel far. Some of the doctors and nurses are easier to deal with than others. Dr. Barmat, Dr. Lee, and Dr. Sobel are very nice to deal with and you don't feel so rushed. The Ft. Washington facility is very nice and new, with easy parking. Didn't feel like everything was explained to me very clearly like the costs of medicine or what is or isn't covered with insurance. Sincera is owned by Axia and they handle a lot of that but are incredibly hard to get ahold of and would take a ton of time to return calls, if at all. There were times we had to call different people to just get someone to answer us.

The staff is not compassionate at all. Trying to reach anyone is very difficult once I had paid I feel like it was game over. There are very many options for clinics in the Pa area. The surgery and ET are all done at Abington main but there are satellite offices in most areas of the state. That being said it gets a little less personal when you call. Each time I have had a question calling for me a different person

I had a terrible experience with the billing department at this practice. I met with a financial consultant during my first appointment and was told that monitoring procedures would be covered with a referral. During my testing cycle, I noticed that Explanation of Benefits (EOB) on my insurance page were showing large bills for ultrasounds (usually $180 or more). I called the billing department right away and was told that it was just an EOB and the final bill should reflect that I'm covered. With this assurance, I continued with my ultrasounds (probably 8 total). A few weeks later, I received bills for the ultrasound and two procedures, totaling over $2000. I called multiple people within the practice about this concern and was told that it was part of my deductible. I consulted with a colleague with identical insurance who was undergoing fertility treatments at another practice and she was only billed the copay ($40) for identical services. The practice was completely unwilling to review their billing procedures. I visited two additional practices in the area for consultations and was billed only the copay for ultrasounds. I am still trying to resolve this issue.

It is a branch location for a larger branch in Abington PA. You are treated like a branch. It is small in a basement. You might have to drive to Abington or other locations where they do not treat you well either.

It is a branch location to an Abington PA office. You are treated like a branch. You do not have access to the doctor, you have to travel for large appointments, and you only deal with the nurse or PA. It is in a damp basement and has very outdated equipment. Other branches do not have outdated equipment.

I usually didn't have to wait too long during my early morning appointments. The exam rooms were very small, it was uncomfortable to have my husband in there with me because there was so little room. The equipment also looked old. In the room where they drew blood it was pretty messy. There was blood spatter on the wall behind the sharps container.

It was clean and tidy. The receptionist was generally nice, but didn't always seem to have an understanding of what was going on with the patients. The had good hours and many locations, which was helpful.

The office atmosphere leaves a lot to be desired. No natural light, low ceilings, and small exam rooms. They would really benefit from changing offices. The room where you go over treatment is also out in the open and only divided by a small partition which doesn't seem very private.

I can't speak to the strengths because I have no experience with another reproduction clinic, but I will say that you are treated as a random number, the receptionist (at Langhorne) is rude, unprepared, has no answers ever, and eats at her desk constantly.