Tree of Life Center

2 doctors work here

Rated 8.3
Strongly recommend: 60%Don't recommend: 40%8.3
60% strongly recommend
9 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.8
8.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.7
7.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.7
8.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
120
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 2 offices

Beverly Hills
450 N. Roxbury Drive
Beverly Hills, CA 90120
Tarzana
18370 Burbank Blvd
Tarzana, CA 91356

9 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
8
NPS
6
Age 41
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Latinx
Income $50K - $99K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Vuk Jovanovic] was very knowledgeable and kind, and took time to explain things to us. He made my partner feel comfortable and included, and he acted quickly to make adjustments when it seemed I wasn't responding to the medication as well as expected...very kind and was willing to take time explaining in great detail what to expect and why things might be happening the way that they were.
The [Tree of Life Center] clinic itself is fine, other than the disorganization issue...My nurse and the staff were all very kind, but they did seem to struggle with communication and organization. They pretty much never called me back on the day that they said they would...The clinic itself is clean and comfortable and has a great view
How was your experience with Vuk Jovanovic at Tree of Life Center?
The doctor was very knowledgeable and kind, and took time to explain things to us. He made my partner feel comfortable and included, and he acted quickly to make adjustments when it seemed I wasn't responding to the medication as well as expected.
What's one piece of advice would you give a prospective patient of Vuk Jovanovic at Tree of Life Center?
Be aware that all the appointments happen VERY early in the morning. That was a bit rough for us.
During treatment, were you treated like a number or a human with Vuk Jovanovic at Tree of Life Center?
The doctor was always very kind and was willing to take time explaining in great detail what to expect and why things might be happening the way that they were.
Describe the protocols Vuk Jovanovic used in your cycles at Tree of Life Center and their degree of success.
I started with 4 AFC. I was stimulated with Gonal-F and Menopur for 13 days. When my follicles were not responding as expected, the dose of Gonal-F was raised. I was triggered with double Cetrotide before the retrieval. The day before the retrieval, there were 7 follicles. I was sedated with fentanyl and propofol for the retrieval. 8 eggs were retrieved, and, of those, 5 were mature. 4 fertilized (some with the help of ICSI), and all 4 made it to blastocyst, biopsied and frozen, two on day 5 and two on day 6. Unfortunately, PGS testing showed them all to be abnormal, so I will be beginning a second cycle soon.
Describe your experience with your nurse at Tree of Life Center. (Assigned nurse: Suyeon)
My nurse and the staff were all very kind, but they did seem to struggle with communication and organization. They pretty much never called me back on the day that they said they would (even to tell me about fertilization or embryo stage at day 5). I had to repeatedly call and pester for information. My nurse was hard to get ahold of by phone, though I fared somewhat better communicating via email. When I asked for the embryo grades, one of the grades I got over the phone (from the lab tech) was different from what I ended up seeing in the report. I ended up having to call the PGS lab (a different company) myself and send the results to my nurse, rather than the other way around, which was extra disturbing given that the results were bad so I had to process them alone. It turned out the lab had created the results over a week prior! So I was waiting all that time in vain.
Describe your experience with Tree of Life Center.
The clinic itself is fine, other than the disorganization issue I mentioned in my staff review. The appointments there are SUPER early, though, like I had to be there at 7:00 or 7:30 am, and occasionally I had to be there at 6:00 or 6:45 am. I am not a morning person at all, so this was rough for me. The clinic itself is clean and comfortable and has a great view. Parking is available on the street or in a nearby pay lot, though it's somewhat complicated at the appointment times because the pay lot doesn't open till a particular time, and street parking ends at a particular time, and the transition time between the two was something that needed to be worked around.
Describe the costs associated with your care under Vuk Jovanovic at Tree of Life Center.
~$600 - initial consultation + testing ~$11,000 - egg retrieval and associated monitoring and testing (not meds) ~$4,000 - PGS testing for up to 6 embryos
Describe Vuk Jovanovic's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tree of Life Center.
We did not transfer yet.
What specific things went wrong at Tree of Life Center?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Tree of Life Center.
I explained it all in the review but they never called on the day they said they would, and I had to get my results for PGS testing directly from the external lab because the clinic said they didn't have them yet. You would think they would be willing to call themselves when enough time had gone by with no word.
8
Doctor
Vuk Jovanovic
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Tree of Life Center
Beverly Hills
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 39
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ben-Ozer is very compassionate and takes thorough time to listen to you and help....She is warm but gets straight to the point. She wants to get you pregnant and get a baby home in a crib. She is passionate and caring and it’s a great combo. She is thoughtful and thorough in ordering bloodwork and tests to help determine your next steps...Dr. Ben-Ozer is kind and compassionate yet gets down to business. She goes through records with a fine tooth comb to see if she can help get to the bottom of why you’re not getting pregnant. She has matter of fact treatment plans that make sense.
[Nursing Staff Tree of Life Center] Kind and knowledgeable... Dr. Ben-Ozer is kind and compassionate yet gets down to business. She goes through records with a fine tooth comb to see if she can help get to the bottom of why you’re not getting pregnant. She has matter of fact treatment plans that make sense....Dr. Ben-Ozer is very compassionate and takes thorough time to listen to you and help.
How was your experience with Snunit Ben-Ozer at Tree of Life Center?
She is warm but gets straight to the point. She wants to get you pregnant and get a baby home in a crib. She is passionate and caring and it’s a great combo. She is thoughtful and thorough in ordering bloodwork and tests to help determine your next steps
During treatment, were you treated like a number or a human with Snunit Ben-Ozer at Tree of Life Center?
Dr. Ben-Ozer is very compassionate and takes thorough time to listen to you and help.
Describe your experience with the nursing staff at Tree of Life Center.
Kind and knowledgeable
Describe your experience with Tree of Life Center.
Dr. Ben-Ozer is kind and compassionate yet gets down to business. She goes through records with a fine tooth comb to see if she can help get to the bottom of why you’re not getting pregnant. She has matter of fact treatment plans that make sense.
10
Doctor
Snunit Ben-Ozer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tree of Life Center
Beverly Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
6
Age 40 - 41
7 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Black or African-American
Income $50K - $99K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Ben-Ozer] was super patient. I wish, though, that she had encouraged us to save our embryos, just in case they could be used later. ... I am not sure that IUI after IUI was the way to go either. It never worked, yet somehow we did like 7 of them ... She was pretty aggressive with the meds, the goal being to get as many eggs as possible. ... For me, it would have made a lot more sense to do a mini IVF or a mild IVF which uses less meds.
I will say that the energy there [Tree of Life Center] was very welcoming ... Once, the blood draw order was not at the clinic when I showed up for my appointment ... Ercy [nurse] was wonderful. Organized, warm, likable and efficient. June was also very efficient and kind. ... she [Dr. Ben-Ozer] told me she would not transfer more than 2 at a time. We never got to that point though. If we had, I would transfer one at a time, not more than that.
How was your experience with Snunit Ben-Ozer at Tree of Life Center?
I really liked her a lot. We were referred to her by a couple who had a successful IVF with her and knew a few other couples who were successful with her. She was super patient. I wish, though, that she had encouraged us to save our embryos, just in case they could be used later. We are finding out now that one of them could have been implanted and possible autocorrected. But, there has been a lot of research since then, I just wish she would have had a bit more foresight as an expert in her field. Which may or may not be fair. Also, I wish that she had been less aggressive with the hormones, as I am learning now that when you are in your 40's, too many meds can fry your eggs as they are more delicate than when you are younger.
What's one piece of advice would you give a prospective patient of Snunit Ben-Ozer at Tree of Life Center?
Do your research. Don't throw your embryos out right away if they are labeled "abnormal." See what other advancements will be made over the next couple years. She is a good doctor. Go with your gut.
During treatment, were you treated like a number or a human with Snunit Ben-Ozer at Tree of Life Center?
She was very kind and so was everyone who worked in her office. She was likable and seemed to like me too. She had a sense of humor and was respectful and considerate. She thought before she spoke and never seemed in a rush or anything.
Describe the protocols Snunit Ben-Ozer used in your cycles at Tree of Life Center and their degree of success.
She was pretty aggressive with the meds, the goal being to get as many eggs as possible. For me, it would have made a lot more sense to do a mini IVF or a mild IVF which uses less meds. Also, I am not sure that IUI after IUI was the way to go either. It never worked, yet somehow we did like 7 of them, which is very expensive. In retrospect, I probably would not have done so many of them.
Describe your experience with the nursing staff at Tree of Life Center.
Ercy was wonderful. Organized, warm, likable and efficient. June was also very efficient and kind.
Describe your experience with Tree of Life Center.
It is hard for me to totally recommend this clinic, as I did not get pregnant, but I will say that the energy there was very welcoming and Dr. Ben-Ozer was skilled and compassionate. I just do't know how updated she was on what was happening in the field as far as new protocols, etc.
Describe the costs associated with your care under Snunit Ben-Ozer at Tree of Life Center.
It was expensive. Stimulated IUI: $5,000 Regular IUI: $2500 Use of surgery center for extraction: $10,000 Rest of IVF expenses: $10,000- $15,000
Describe Snunit Ben-Ozer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tree of Life Center.
She told me she would not transfer more than 2 at a time. We never got to that point though. If we had, I would transfer one at a time, not more than that.
What specific things went wrong at Tree of Life Center?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Tree of Life Center.
Once, the blood draw order was not at the clinic when I showed up for my appointment; not a huge deal, it was managed within a matter of a few minutes. Also, I did not get pregnant.
7
Doctor
Snunit Ben-Ozer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Tree of Life Center
Tarzana
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
1 IVF
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Jovanovic has a pleasant demeanor and is very knowledgeable in regards to patients with endometriosis...We did traditional IVF with a fresh transfer of 2, day-5 blastocysts. We chose not to do PGS testing...I think the doctor would prefer to do a frozen cycle with a single PGS tested embryo transfer...We chose to transfer 2-embryos since they weren't genetically tested and it was a fresh transfer
One of the major strengths of [Tree of Life Center] to us is that they were less expensive than another clinic where we had been quoted for IVF. We also loved that Dr. Jovanovic was able to order us medication from overseas to decrease the medication cost about 50-75%...I felt like the team of nurses and the doctor communicated with one another regularly and they were with us in our journey.
How was your experience with Vuk Jovanovic at Tree of Life Center?
Dr. Jovanovic has a pleasant demeanor and is very knowledgeable in regards to patients with endometriosis. I sometimes had to ask him to repeat some phrases, since I didn't always understand his accent (keep in mind this is during the COVID-19 pandemic and we are also wearing masks, making communication a little more challenging). He was always very kind to me and my spouse. I think the time he spent with us initially made a really big difference to us, helping us decide what might be best for our circumstances. Everything with our IVF procedure went very well and I wasn't nervous for any part of it with Dr. Jovanovic. Once we were able to become pregnant, i really enjoyed the pictures he sent to us of our developing embryo/fetus.
What's one piece of advice would you give a prospective patient of Vuk Jovanovic at Tree of Life Center?
I think as with any doctor, come with your questions and follow-up questions prepared. I asked him about fresh/frozen transfer pros and cons, if we were transferring day 5 blastocysts, PGS testing for our case, etc.
During treatment, were you treated like a number or a human with Vuk Jovanovic at Tree of Life Center?
We had some of our own specific questions related to using medication from abroad to decrease costs and potentially using a non-traditional option like InvoCell as opposed to IVF. Dr. Jovanovic spent a lot of time with us in our initial consult to review our specific case and provide recommendations.
Describe the protocols Vuk Jovanovic used in your cycles at Tree of Life Center and their degree of success.
We did traditional IVF with a fresh transfer of 2, day-5 blastocysts. We chose not to do PGS testing since we both had genetic screening done with no abnormalities and at the time of the transfer was fairly young in my opinion (33). I think frozen transfers are preferred by this doctor and others due to the woman's hormone levels being able to return to normal, but we didn't feel the need to do a frozen transfer because we didn't need to do genetic testing and didn't feel like we needed to spend the extra money for a frozen transfer. We didn't increase the hormones one last time before ovulation maybe as much as usual since we were doing a fresh transfer. Ultimately Dr. Jovanovic listened to us and helped us make informed decisions, of course in a way that he would recommend and be able to do safely.
Describe your experience with your nurse at Tree of Life Center. (Assigned nurse: Sumeima)
Suleima, Roshanda and Asia were all very nice. They've been working diligently in the midst of this pandemic and I feel like they are doing their jobs very safely. I was glad to see the staff always wearing masks. They taught me how to do my injections and didn't ever hurt me when sticking me for blood draws. Since blood is being drawn frequently, this was very important to me. As always, come ready with your questions as well for the nurses.
Describe your experience with Tree of Life Center.
First of all, I feel like the clinic is doing things safely during the COVID-19 pandemic. I like that they have sanitizer for you right after you open the door to the clinic and come inside. All the staff have also been wearing masks, which is great. One of the major strengths of this clinic to us is that they were less expensive than another clinic where we had been quoted for IVF. We also loved that Dr. Jovanovic was able to order us medication from overseas to decrease the medication cost about 50-75%. Of course we were slightly worried about the quality of the medication, but Dr. Jovanovic has worked abroad and ordered medication for many other patients from abroad. All the medications were labeled in English and the clinic tests hormone levels frequently to make sure everything is progressing correctly. I felt like the team of nurses and the doctor communicated with one another regularly and they were with us in our journey.
Describe the costs associated with your care under Vuk Jovanovic at Tree of Life Center.
The IVF fresh transfer with ICSI but no PGS testing was just under $11,000. We got our medications for an additional $2,200. A frozen transfer would have added about $4,000 to the cost and PGS testing would have added $5,000.
Describe Vuk Jovanovic's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tree of Life Center.
We chose to transfer 2-embryos since they weren't genetically tested and it was a fresh transfer. I think the doctor would prefer to do a frozen cycle with a single PGS tested embryo transfer.
10
Doctor
Vuk Jovanovic
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Tree of Life Center
Tarzana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2020, Unknown Success
NPS
10
NPS
10
Age 32 - 36
2 IVF
Unexplained
Income $200K - $499K
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jovanovich was always warm and friendly to interact with. He always explains things thoroughly and would make time to call me to check in regularly....he is who I see for EVERY appointment. Even just monitoring...he did a tubal ligation reversal for me which was successful. 4 years later, we are facing 2ndary infertility and despite now living 3 hours from his office, I only want to work with him
[Tree of Life Center's] biggest strength is it's size and their personal approach. You will see your doctor at every visit and they really are invested in your success...They [staff] can be slow to respond via email but always great if you call. My first egg retrieval, I opted to be awake and I'm so thankful that Aja was there because she was so great at calming me down and holding/squeezing my hand. It was a small gesture but really meant a lot to me. Overall the nurses are very friendly and personable
How was your experience with Vuk Jovanovic at Tree of Life Center?
The first time I saw Dr. Jovanovic was with another clinic and he did a tubal ligation reversal for me which was successful. 4 years later, we are facing 2ndary infertility and despite now living 3 hours from his office, I only want to work with him. He is very kind and nurturing, wants to make sure that I am always comfortable with whatever protocol we are planning and just generally checks in to see how you're doing/feeling. I never feel pressured by him and he is who I see for EVERY appointment. Even just monitoring.
What's one piece of advice would you give a prospective patient of Vuk Jovanovic at Tree of Life Center?
Don't be afraid to ask any and all of the questions you have. He genuinely wants to help you meet your goals
During treatment, were you treated like a number or a human with Vuk Jovanovic at Tree of Life Center?
Dr. Jovanovich was always warm and friendly to interact with. He always explains things thoroughly and would make time to call me to check in regularly.
Describe the protocols Vuk Jovanovic used in your cycles at Tree of Life Center and their degree of success.
My first IVF cycle was actually an IUI cycle that we converted to IVF due to overstimulation. I had been on a VERY low dose of Gonal f but had an amazing response so we opted to convert to IVF instead of cancel the cycle. The bad news is, our cycle was not very successful in that our embryos did not make it to the blastocyst stage. Despite fertilization, the eggs failed to activate and cleave. The good news is, now we knew why we weren't getting pregnant. Currently undergoing our 2nd IVF cycle (had a chemical pregnancy between the last cycle and this one) and doing an antagonist protocol with Gonal f, Menopur, and Ganirelix. Trigger was Ovidrel and my 2nd retrieval was yesterday and produced 20 eggs. 16 were mature and 14 fertilized so we'll know more when we get the next update but we are optimistic that the changes we made both to the protocol as well as lifestyle/supplement changes will have a positive impact on our outcome.
Describe your experience with the nursing staff at Tree of Life Center.
They can be slow to respond via email but always great if you call. My first egg retrieval, I opted to be awake and I'm so thankful that Aja was there because she was so great at calming me down and holding/squeezing my hand. It was a small gesture but really meant a lot to me. Overall the nurses are very friendly and personable.
Describe your experience with Tree of Life Center.
I think this clinic's biggest strength is it's size and their personal approach. You will see your doctor at every visit and they really are invested in your success. Weakness would be email response.
10
Doctor
Vuk Jovanovic
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Tree of Life Center
Tarzana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2012, Successful
NPS
9
NPS
9
Age 31 - 34
3 IUI
3 IVF
Male Factor
European
Income $500K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Ben-Ozer is what I needed. A small, personal clinic that put up with my questions and was flexible with appointments to suit my busy schedule. She is not as warm and fuzzy as mr. rogers. But you KNOW she cares. I have three incredible kids thanks to Dr. Ben-Ozer. After my first IVF left us with only one half assed blast on day 5 she figured out a new protocol for me that allowed me to have the family I now have. I owe her so much.
It [Tree of Life Center] is a very small clinic so every one working there knows you by name. Dr. Ben-Ozer didn't just go by the book. She found out what worked for ME personally and not the masses. Also after transfer Dr. Ben-Ozer would hold our hands and say a prayer in Hebrew. Even for an agnostic/atheist like me it was very touching.
How was your experience with Snunit Ben-Ozer at Tree of Life Center?
Dr. Ben-Ozer is what I needed. A small, personal clinic that put up with my questions and was flexible with appointments to suit my busy schedule. She is not as warm and fuzzy as mr. rogers. But you KNOW she cares. I have three incredible kids thanks to Dr. Ben-Ozer. After my first IVF left us with only one half assed blast on day 5 she figured out a new protocol for me that allowed me to have the family I now have. I owe her so much.
What's one piece of advice would you give a prospective patient of Snunit Ben-Ozer at Tree of Life Center?
This isn't the flashiest, biggest clinic. But that means they can really pay attention to YOU the person.
During treatment, were you treated like a number or a human with Snunit Ben-Ozer at Tree of Life Center?
It is a very small clinic so every one working there knows you by name. Dr. Ben-Ozer didn't just go by the book. She found out what worked for ME personally and not the masses. Also after transfer Dr. Ben-Ozer would hold our hands and say a prayer in Hebrew. Even for an agnostic/atheist like me it was very touching.
Describe the protocols Snunit Ben-Ozer used in your cycles at Tree of Life Center and their degree of success.
After trying for a year we went to Ben-Ozer at the suggestion of my friend. We did blood testing and I was relieved to see on the "dildo cam" that I had ovaries and follicles. Turns out our issue was male factor. When she got the results Dr. Ben-Ozer sat us down and explained she thought we should go straight to IVF. I was very overwhelmed and seeing that Dr. Ben-Ozer agreed to let us try IUIs first. But pretty quickly we knew we'd be moving on to IVF. Our first retrieval was disappointing. Though I had lots of follicles half were empty. B-O (Ben ozer from now on) also noticed that the liquid around the eggs was cloudy and looked like it belonged to an older woman. Needless to say that IVF resulted in a negative. I was heartbroken and worried that I would never be able to produce decent eggs. Was the issue MFI AND me? B-O never wavered. She told me she would get me pregnant. The next IVF cycle we used a different protocol. The biggest change was no more lupron. With this new protocol, my next retrieval was so much better. I transferred two embryos and we froze four. One of those two became by daughter. A year later we did an FET. Two of the frozens didn't survive. The other two were transferred. But alas a negative. Using the same protocol as our successful IVF we did another fresh cycle. This was our best one yet. And the two embryos we transferred both took and gave us our twin boys. Dr. Ben-Ozer clearly found the right protocol for my body.
Describe your experience with your nurse at Tree of Life Center.
Again, this is a small clinic. Besides Dr. B-O there were only two other people in the office. You really got to know them and they got to know you.
Describe your experience with Tree of Life Center.
It's small. 3 exam rooms. One doctor. A nurse and the paperwork lady. There is also a little man behind the desk who deals with the money. I liked it for this very reason. I wanted small and personal.
Describe the costs associated with your care under Snunit Ben-Ozer at Tree of Life Center.
I was out of pocket, but Dr. Ben-Ozer did whatever she could to cut the costs. She offered packages. She often gave me donated meds. And whenever she could she would charge off my monitoring as something else (i.e. watching a cyst which was covered by insurance)
9
Doctor
Snunit Ben-Ozer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Tree of Life Center
Tarzana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 32 - 34
3 IUI
2 IVF
Surrogacy
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ben-Ozer treated me like her sister. She deeply cared about us. She held my hand while I went into a surgery....Dr. Ben-Ozer is a top doctor. She is brilliant and compassionate. She does everything herself, so there is no confusion. She is extremely detailed and specific. I highly recommend her to be your RE.
Dr. Ben-Ozer [at Tree of Life Center in Tarzana] uses the ART Center in Beverly Hills for retrievals and transfers, and this is where the embryos are stored. It's a top clinic...Costs were what we expected...Dr. Ben-Ozer is a top doctor. She is brilliant and compassionate. She does everything herself, so there is no confusion. She is extremely detailed and specific. I highly recommend her to be your RE.
How was your experience with Snunit Ben-Ozer at Tree of Life Center?
Dr. Ben-Ozer is a top doctor. She is brilliant and compassionate. She does everything herself, so there is no confusion. She is extremely detailed and specific. I highly recommend her to be your RE.
What's one piece of advice would you give a prospective patient of Snunit Ben-Ozer at Tree of Life Center?
She will tell you the truth. She will be very detailed and specific.
During treatment, were you treated like a number or a human with Snunit Ben-Ozer at Tree of Life Center?
Dr. Ben-Ozer treated me like her sister. She deeply cared about us. She held my hand while I went into a surgery.
Describe the protocols Snunit Ben-Ozer used in your cycles at Tree of Life Center and their degree of success.
She was constantly adjusting our treatments based on the results we were getting. She wanted to see me all the time to check on how things were going. And, she was always the one to do the ultrasounds herself. She would then sit down with us and go over our next course of action.
Describe your experience with Tree of Life Center.
Dr. Ben-Ozer uses the ART Center in Beverly Hills for retrievals and transfers, and this is where the embryos are stored. It's a top clinic.
Describe the costs associated with your care under Snunit Ben-Ozer at Tree of Life Center.
Costs were what we expected
10
Doctor
Snunit Ben-Ozer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tree of Life Center
Tarzana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 47
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jovanovic and his staff are very personable. You are not treated like a number. He gets to know you and your goals. He explores all avenues to obtain the best outcomes. He recommeneded tests that other doctors have not brought up. ... He recommended specialized blood tests to explore immunological or clotting disorders that could have let to the miscarriage. ... Other doctors have never explained these risks.
Clinic [Tree of Life Center] is small so you do not feel like a number. Doctors are up to date with the latest treatments and studies. Everyone is compassionate and sensitive to your situation. You feel as if they are a team pulling for what's best for you. ... Staff is always very friendly and helpful with questions. ... so far costs are comparable to other clinics we have been to. They do keep your budget in mind. ...
How was your experience with Vuk Jovanovic at Tree of Life Center?
Dr.Jovonovic is very personable and cares about his patients. He explores all avenues to get the best outcome. We are at initial stages with him but already note the difference. He has recommended tests that other doctors have not told us about.
What's one piece of advice would you give a prospective patient of Vuk Jovanovic at Tree of Life Center?
He is a doctor you can trust during this very emotional time.
During treatment, were you treated like a number or a human with Vuk Jovanovic at Tree of Life Center?
Dr. Jovanovic and his staff are very personable. You are not treated like a number. He gets to know you and your goals. He explores all avenues to obtain the best outcomes. He recommeneded tests that other doctors have not brought up.
Describe the protocols Vuk Jovanovic used in your cycles at Tree of Life Center and their degree of success.
I had a miscarriage after a FET prior to coming to Dr. Jovanovic. He recommended specialized blood tests to explore immunological or clotting disorders that could have let to the miscarriage. Other doctors have never explained these risks.
Describe your experience with the nursing staff at Tree of Life Center.
Staff is always very friendly and helpful with questions.
Describe your experience with Tree of Life Center.
Clinic is small so you do not feel like a number. Doctors are up to date with the latest treatments and studies. Everyone is compassionate and sensitive to your situation. You feel as if they are a team pulling for what's best for you.
Describe the costs associated with your care under Vuk Jovanovic at Tree of Life Center.
We are at beginning stages, but so far costs are comparable to other clinics we have been to. They do keep your budget in mind.
10
Doctor
Vuk Jovanovic
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Tree of Life Center
Tarzana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Unsuccessful
NPS
7
NPS
5
Age 45
1 IVF
Diminished Ovarian Reserve
European
Latinx
Income $50K - $99K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Vuk Jovanovic] He is very nice and knowledgeable. He does explain things when you sit him down and ask. You do feel rushed at times...I had to keep reminding him of my situation. He was honest & direct... Implanted frozen embryo. He thought it would be best to implant after letting egg develop in lab for days before implanting. Due to my age, he said it was best to not do a lot of fertility drugs.
Make sure to tell the financial person [of Tree of Life Center] to be 100% clear on everything you can expect to pay. We were surprised with an additional fee of several thousands to pay them without any heads up. I think the communication should be more clear.I sometimes felt rushed or they were impatient over the phone...
How was your experience with Vuk Jovanovic at Tree of Life Center?
He is very nice and knowledgeable. He does explain things when you sit him down and ask. You do feel rushed at times. He would forget things that I had hoped he’d remember as his patient. I had to keep reminding him of my situation. He was honest & direct.
What's one piece of advice would you give a prospective patient of Vuk Jovanovic at Tree of Life Center?
Just know who your patient is before they come in so they don’t feel like a number. Look up their file before they walk in to remind yourself. Talk to the couple and listen even if some questions sound silly, people go in without knowing all that you know, that’s why they are the patient. Make sure your staff is kind, patient (in person & over the phone) and remember what couples are going there to do, it’s a very emotional nerve racking and expensive time for them.
During treatment, were you treated like a number or a human with Vuk Jovanovic at Tree of Life Center?
It’s a very personal, stressful and emotional time and I just felt like the front office team were a little cold at times, not too friendly and kind. I sometimes felt rushed or they were impatient over the phone. The dr is very nice and will answer your questions but overall I felt like a number.
Describe the protocols Vuk Jovanovic used in your cycles at Tree of Life Center and their degree of success.
Natural IVF with a trigger shot, and pills to take. Shots every night for about 2 weeks or more to prepare for egg retrieval. 2 eggs taken, left for 5 days, 1 became an embryo then frozen. Implanted frozen embryo. He thought it would be best to implant after letting egg develop in lab for days before implanting. Due to my age, he said it was best to not do a lot of fertility drugs.
Describe your experience with the nursing staff at Tree of Life Center.
Make sure to tell the financial person to be 100% clear on everything you can expect to pay. We were surprised with an additional fee of several thousands to pay them without any heads up. I think the communication should be more clear. You’re already stressed out about the cost & everything the procedure entails. Clear, direct, honest communication would help a couple out so they can plan.
Describe your experience with Tree of Life Center.
The office is very nice. The dr is nice. Make sure to tell the dr you’d like to talk to him more than the nurses. Clear communication about the cost and any other fees that could pop up. Insist they spend time and answer your questions.
Describe the costs associated with your care under Vuk Jovanovic at Tree of Life Center.
I was quoted one amount and then as I was close, days away to the frozen embryo transfer, I was surprised with additional thousands to pay in order to get the transfer that I had an appointment already scheduled for. I wish we would have been told from the beginning that we may need to pay them a lot more $. We needed the time to be able to come up with the additional thousands. The clear communication from the beginning would have saved us from additional unnecessary stress.
Describe Vuk Jovanovic's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Tree of Life Center.
He would have transferred 2 but only one of the two became an embryo
7
Doctor
Vuk Jovanovic
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
5
Clinic
Tree of Life Center
Tarzana
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5