UC Health Center for Reproductive Health
Available Resources
Genetic counseling
Acupuncture
is not offered
is not offered
Mental health counseling
Nutrition counseling
Administration of shots
Coordinating at-home nursing
is not offered
is not offered
Selling medication
Providing backup medication
Christ
2123 Auburn Avenue
Cincinnati, OH 45219
(513) 585-2355
West Chester
7675 Wellness Way
West Chester, OH 45069
(513) 475-7600
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20 assessments
10
10
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Male Factor
10
10
He [Dr. Michael Thomas] always addressed my concerns, listened and gave me individualized care. He is phenomenal and very personable.... The 3rd cycle he did a long lupron cycle instead. It worked. Despite a lot less eggs this time, they were much stronger. I had several embryos but none were freeze quality. They transferred the best 2, and bam. I now have the most perfect daughter. Thanks to Dr: Thomas...I felt like he truly wanted it to work.
She [nurse at UC Health Center for Reproductive Health] was amazing. She even sat and held my hand when I cried in fear of a failed retrieval. She took the time to comfort me...It was very expensive but he [Dr. Thomas] also went out of his way to help make it more affordable. He covered my last cycle. His costs are very reasonable especially when compared to the National ivf rate... My only complaint is that they are closed for so long over the holidays. I wish the doctors and staff could find a balence that would allow them to stay open and better serve their patients, especially when time is of the essence.
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Male Factor
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
He was very thorough, compassionate, caring, professional, and knowledgeable. I felt like he truly wanted it to work. He supported me in my journey. I can’t say enough about how outstanding he is. Ivf was a rollercoaster but he stood by me and never gave up. I have the most perfect daughter because of him!
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Always speak your concerns. He will listen and work with you. You are on the same team.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
He always addressed my concerns, listened and gave me individualized care. He is phenomenal and very personable.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
He started with what seems to be a default protocol and it was a smoke antagonist protocol. I started to ovulate despite the antagonist. This resulted in poor egg quality despite a high number retrieved. He tried one more time to see if it was just a fluke but it started happening again so he cancelled the cycle. The 3rd cycle he did a long lupron cycle instead. It worked. Despite a lot less eggs this time, they were much stronger. I had several embryos but none were freeze quality. They transferred the best 2, and bam. I now have the most perfect daughter. Thanks to Dr: Thomas.
Describe your experience with your nurse at UC Health Center for Reproductive Health. (Assigned nurse: Stephanie)
She was amazing. She even sat and held my hand when I cried in fear of a failed retrieval. She took the time to comfort me.
Describe your experience with UC Health Center for Reproductive Health.
They are awesome. My only complaint is that they are closed for so long over the holidays. I wish the doctors and staff could find a balence that would allow them to stay open and better serve their patients, especially when time is of the essence.
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
It was very expensive but he also went out of his way to help make it more affordable. He covered my last cycle. His costs are very reasonable especially when compared to the National ivf rate.
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
We transferred 2. He gave me the risks, told me his recommendation but ultimately left the choice up to me.
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8
8
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS
8
8
I felt as though [Dr. Thakore] treated me like Hope was just around the corner with the proper timing and medication. She ensured me after my previous miscarriage that it’s good that I can get pregnant it’s just a matter of sustaining the pregnancy. She has a positive spin on even the worst of situations....Being vegan and her knowing my dietary status it was made sure I was on proper prenatals and each ultrasound was analyzed and looked at carefully. During my transfers I was explained each step of the way and kept as calm as possible during each.
Calling [UC Health Center] to contact and IVF nurse or your doctor can be a process which may be due to the volume of clientele. You must first call the call center they put a note into the nurses station. Once the nurses have time to contact you or the doctor it can be sometimes 30 mins, hours possibly a day or so depending on the urgency....The technician that was outsourced by the coinic I go to asked me how I was while drawing my blood and said she was sorry for what had happened. Resulting in me asking what she was speaking in reference to.
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
PCOS
8
8
How was your experience with Suruchi Thakore at UC Health Center for Reproductive Health?
I believe that she is a comfortable doctor to communicate with. The first Dr. that I saw in the practice did not appear to be a good fit after a few visits. It just so happened I saw her for an appointment one day and really felt comfortable under her care. I felt a better understanding and how she was planning to get the best out of each cycle.
What's one piece of advice would you give a prospective patient of Suruchi Thakore at UC Health Center for Reproductive Health?
Take notes, listen, ask all and any questions (nothing is ever a silly question) and know that they are doing the best they can to get you pregnant
During treatment, were you treated like a number or a human with Suruchi Thakore at UC Health Center for Reproductive Health?
I felt as though She treated me like Hope was just around the corner with the proper timing and medication. She ensured me after my previous miscarriage that it’s good that I can get pregnant it’s just a matter of sustaining the pregnancy. She has a positive spin on even the worst of situations.
Describe the protocols Suruchi Thakore used in your cycles at UC Health Center for Reproductive Health and their degree of success.
During my FET’s that I had under her care. We monitored my progesterone and ran a lot of blood work to ensure my dosage was changed accordingly. Being vegan and her knowing my dietary status it was made sure I was on proper prenatals and each ultrasound was analyzed and looked at carefully. During my transfers I was explained each step of the way and kept as calm as possible during each.
Describe your experience with your nurse at UC Health Center for Reproductive Health. (Assigned nurse: Katherine)
Katherine is very thorough and understands concerns and question while answering them very well. She does not think of you as a number but a patient she is helping in a very tough and personal journey. She is very kind and thoughtful.
Describe your experience with UC Health Center for Reproductive Health.
Communication is key with being in contact with your medical staff. Calling to contact and IVF nurse or your doctor can be a process which may be due to the volume of clientele. You must first call the call center they put a note into the nurses station. Once the nurses have time to contact you or the doctor it can be sometimes 30 mins, hours possibly a day or so depending on the urgency. I’ve spoken with other IVF patients across the state and they’ve not heard a process such as this.... again I know it’s due to volume of each individual clinic but I wish they had a better source of communication.
Describe the costs associated with your care under Suruchi Thakore at UC Health Center for Reproductive Health.
The retrieval of the embryos was $10,000 I had 3 retrieval’s that were $1,500+ I also had a hysteroscopy which was $1,500. Each ultrasound appointment was a co pay of $35 I went on average 2x a week I’ve been undergoing treatment for over a year.
Describe Suruchi Thakore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
I had 36 eggs retrieved 6 made it to maturity and to freeze. I had to opt to freezing them due to OHSS I was hospitalized for 4 days due to fluid retention and swelling. 1 cycle passed and 1 embryo was transferred the first time, both sides of my family genetically carry twins. The risk of multiples was a concern. When resulting in a negative beta we moved forward with 2 which resulted in a single pregnancy that I lost at 7 1/2 weeks. She suggested after this cycle to have another 2 transferred which one embryo did not make the thaw resulting in our last two embryos to transfer with a negative result. My progesterone dropped to low to sustain pregnancy
What specific things went wrong at UC Health Center for Reproductive Health?
- Provided conflicting information
Describe the specific things that went wrong at UC Health Center for Reproductive Health.
The technician that was outsourced by the coinic I go to asked me how I was while drawing my blood and said she was sorry for what had happened. Resulting in me asking what she was speaking in reference to. She said she was sorry about my miscarriage and that she hoped things worked out. At this time I was pregnant and it was my second beta blow draw. I responded by telling her I had a positive blood test and that she must have confused me with another patient. I was upset and flustered , even questioned if possibly my doctor gave me the wrong results. When my doctor called me back with my second beta results I told her of the conversation had with the technician and she apologized for the incident and ensured me that I was pregnant. Just a few a weeks later I miscarried and it really shook me. The technician must not work at this location anymore she has been replaced ever since I mentioned this situation. Unsure if it was due to what I said or not. But the entire situation upset me
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10
10
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
5 IUI, 3 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
10
My experience with Dr. (Sroga) Rios was excellent! Although IVF visits are typically brief, she always made sure our questions were answered before she left the room. She was honest, yet kind and never made us feel like we were just another couple. She understood that we paid a lot of money and that we wanted to do everything within our power to help get a positive outcome. She made us feel like it was a partnership with her, and not a dictatorship. She laid out our treatment options and gave us time to make informed decisions. She was supportive of us as a couple, and truly made our experience top-notch!
The clinic's strength is compassion and quality of care. They [UC Health Center] truly do all they can to give you the best possibility of a positive outcome. The staff is caring and knowledgeable. The only weakness I experienced was a lack of directions with some of the medications. We were given a brief education day with the nurse before round 1 of IVF, but after that we received no additional instructions even when the meds changed. When I contacted the clinic for answers,
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 3 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
10
How was your experience with Julie Sroga-Rios at UC Health Center for Reproductive Health?
My experience with Dr. (Sroga) Rios was excellent! Although IVF visits are typically brief, she always made sure our questions were answered before she left the room. She was honest, yet kind and never made us feel like we were just another couple. She understood that we paid a lot of money and that we wanted to do everything within our power to help get a positive outcome. She made us feel like it was a partnership with her, and not a dictatorship. She laid out our treatment options and gave us time to make informed decisions. She was supportive of us as a couple, and truly made our experience top-notch! The IVF process is a very stressful time, and having her on our side put my mind at ease (at least a little!).
What's one piece of advice would you give a prospective patient of Julie Sroga-Rios at UC Health Center for Reproductive Health?
My advice would be to do you research before you meet with Dr. (Sroga) Rios. She has a wealth of knowledge and will answer your questions, but she doesn't know what you do and don't know. Dr. Rios will not always tell you what you want to hear, but she won't leave you without options.
During treatment, were you treated like a number or a human with Julie Sroga-Rios at UC Health Center for Reproductive Health?
Dr. (Sroga) Rios always treated us with compassion and care, while still being honest with us about our situation. Dr. (Sroga) Rios knew our names on site, without looking at a chart. My husband goes by his middle name and not once did she ever refer to him by his given name. The entire team at UC Health is extremely caring and dedicated to helping their patients get the best possible treatment and outcome.
Describe the protocols Julie Sroga-Rios used in your cycles at UC Health Center for Reproductive Health and their degree of success.
My first IVF cycle they retrieved eggs, but none made it to blast, so we were unable to transfer any embryos. We discussed the potential issues, and Dr. Rios adjusted my medications for round 2 to help improve our odds. My egg quality did improve during round 2 of IVF, and we even had 1 egg make it to blast stage. We transferred 2, but the beta test came back negative. We had a consultation and discussed our options for another round with Dr. Rios and asked if there were any other treatment options available to help with egg quality. We were open with her that this was our last try (due to financial constraints) with IVF, and she was honest with us stating she supported a third round but would not recommend any additional if it did not work. We added human growth hormone to our protocol for round 3, and had 2 eggs make it to blast and 1 very close. We transferred all 3 and I am now 5.5 months pregnant with a single child!
Describe your experience with your nurse at UC Health Center for Reproductive Health. (Assigned nurse: Katherine)
Katherine was amazing! She was available for questions and never made us feel like we were asking a "dumb" question. The entire nursing staff looked out for us and tried to make us as comfortable as possible during our entire cycle. They eased our fears when we didn't know what to expect, and always had a bright and positive outlook to make us feel confident when we left the clinic.
Describe your experience with UC Health Center for Reproductive Health.
The clinic's strength is compassion and quality of care. They truly do all they can to give you the best possibility of a positive outcome. The staff is caring and knowledgeable.
The only weakness I experienced was a lack of directions with some of the medications. We were given a brief education day with the nurse before round 1 of IVF, but after that we received no additional instructions even when the meds changed. When I contacted the clinic for answers, they were very helpful and answered all of my questions, but it makes you panic when you have to take your meds at a specific time and there are no instructions to be found!
Describe the costs associated with your care under Julie Sroga-Rios at UC Health Center for Reproductive Health.
The IVF treatment including retrieval and transfer was $10,600. The medications were in addition to that and were another $5,600
Describe Julie Sroga-Rios's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
Dr. Rios supported our wishes to transfer multiple embryos due to my age and egg quality. The most she agreed to transfer was 3, which was our maximum anyway.
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10
10
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
10
Dr. Thakore is very passionate about her patient. She is very straight with what's going on with your cycle but also showed optimization with good back up plan. She explains thing very clearly and is always using evidence to back it up which is what we are hoping for.... Antagonist protocol with birth control/Gonal-f and menapur/antagonise with cetrotide... Dr. Thakore always tailors my needs instead of just telling me my test result. She puts effort trying to explain the reason behind her decision instead of bluntly telling me to do what was told. She also understands my concerns and will make effort to accommodate them.
It [UC Health Center for Reproductive Health] is somewhat newer clinic so they may not have done that many IVFs as some of other clinic in the clinic. But physicians in the clinic are all very well trained, very easy to communicate with and are tailoring to our needs regarding what we prefer in terms of communication style. All staff members are very friendly and very prompt in responding to message and it is very easy to make appointment. This clinic requires to have deductible paid upfront and that's the only way to get treatment started. I was hoping that they allows pay that after bills come out since it would be rare to have someone not pay an IVF service.
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
10
How was your experience with Suruchi Thakore at UC Health Center for Reproductive Health?
Dr. Thakore is very passionate about her patient. She is very straight with what's going on with your cycle but also showed optimization with good back up plan. She explains thing very clearly and is always using evidence to back it up which is what we are hoping for.
What's one piece of advice would you give a prospective patient of Suruchi Thakore at UC Health Center for Reproductive Health?
Sometimes, IVF nurse had taken over significantly amount of communication and I was hoping that I am able to directly talk to Dr. Thakore. She is very prompt with replying message through my uchealth but still hope sometime communication would be better
During treatment, were you treated like a number or a human with Suruchi Thakore at UC Health Center for Reproductive Health?
Dr. Thakore always tailors my needs instead of just telling me my test result. She puts effort trying to explain the reason behind her decision instead of bluntly telling me to do what was told. She also understands my concerns and will make effort to accommodate them.
Describe the protocols Suruchi Thakore used in your cycles at UC Health Center for Reproductive Health and their degree of success.
Antagonist protocol with birth control/Gonal-f and menapur/antagonise with cetrotide
Describe your experience with the nursing staff.
they are very friendly and show compassionate. They responded to my call within the same day and are always addressing my questions
Describe your experience with UC Health Center for Reproductive Health.
It is somewhat newer clinic so they may not have done that many IVFs as some of other clinic in the clinic. But physicians in the clinic are all very well trained, very easy to communicate with and are tailoring to our needs regarding what we prefer in terms of communication style. All staff members are very friendly and very prompt in responding to message and it is very easy to make appointment.
This clinic requires to have deductible paid upfront and that's the only way to get treatment started. I was hoping that they allows pay that after bills come out since it would be rare to have someone not pay an IVF service.
Describe the costs associated with your care under Suruchi Thakore at UC Health Center for Reproductive Health.
if not including medications $5000 after insurance billing and @2500 insurance coverage for fertility
Describe Suruchi Thakore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
She cares a lot about mom's health than have a better outcome/number for the clinic. she prefers to have single embryo transfer due to risks of having twin or triples.
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10
10
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
3 IUI, Donor Sperm
Diagnosis
—
10
10
Dr. Thomas was a wonderful doctor to work with at such a stressful time. He helped us get through the miscarriage and on to our next successful pregnancy. We couldn’t be happier with the level and quality of care that we received. ... From the very beginning Dr. Thomas was very nice and talked to me like a person. He treated me like he really cared about helping us start a family. When we had a miscarriage he was very sympathetic and when we got our positive he was happy right with us.
UC Health is like a well oiled machine when it comes to making babies. They use a very straight forward approach and are not out to waste your time or money. The doctors in the practice are very knowledgable and great at what they do. I will definitely be using this clinic for future babies.... During my first iui the nursing staff was very nice and friendly. Later on I saw some different nurses and they weren't as friendly or helpful.
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
—
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
Dr. Thomas was a wonderful doctor to work with at such a stressful time. He helped us get through the miscarriage and on to our next successful pregnancy. We couldn’t be happier with the level and quality of care that we received. We recommend him to anyone that’s having fertility issues. We will definitely use him to conceive our second child.
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Be prepared to work with a doctor that actually cares
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
From the very beginning Dr. Thomas was very nice and talked to me like a person. He treated me like he really cared about helping us start a family. When we had a miscarriage he was very sympathetic and when we got our positive he was happy right with us.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
At my first appointment blood work was taken to check levels and it was discovered that my ovarian reserve could potentially be low. It was recommended that I lose weight. An HSG test was ordered to make sure my tubes and things were clear, which they were. I lost some weight and my ovarian reserve number improved. I was started with 100mg of clomid on cycle day 3 for 5 days. I then went in for a scan of my follicles and to check my uterine lining. My follicles weren't quite big enough yet so I had a second scan. This time they were and I was instructed to administer an ovidrel injection in the evening and have my iui 36 hours later. After the iui I started taking progesterone suppositories twice a day until day 14 when I got a positive pregnancy test. I went in for an HCG blood draw and it confirmed I was pregnant. I went the following week and my HCG levels rose. I schedules an ultrasound for 2 weeks after, which put me at 7 weeks pregnant. At the scan it was discovered there was a yolk sac but no heartbeat or fetal pole. At 9 weeks it was confirmed the pregnancy was not going to progress and I was to stop the progesterone and induce a miscarriage. After the miscarriage I had to have weekly blood work to make sure my HCG levels were going back to 0. At my second attempt I saw a different doctor in the same practice. She continued me on 100mg of clomid and at my follicle scan estimated when my follicles would be big enough and had me do an ovidrel injection 24 hours before the iui, this resulted in a negative pregnancy test. My 3rd try was with Dr. Thomas again and he upped my clomid to 150mg. I grew a decent size follicle and did ovidrel 36 hours before my iui. This iui resulted in a pregnancy that continued to a live birth.
Describe your experience with the nursing staff.
During my first iui the nursing staff was very nice and friendly. Later on I saw some different nurses and they weren't as friendly or helpful.
Describe your experience with UC Health Center for Reproductive Health.
UC Health is like a well oiled machine when it comes to making babies. They use a very straight forward approach and are not out to waste your time or money. The doctors in the practice are very knowledgable and great at what they do. I will definitely be using this clinic for future babies.
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
Some of my initial visits and HSG testing were covered by my insurance. I do not have fertility coverage so had to pay $1400 out of pocket, which included the follicle scans, blood work, and iui. The medication was another out of pocket cost from the pharmacy.
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
We did not do this so I cannot comment.
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10
10
Age
27
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
10
We thought we had a failed cycle [with Dr. Thakore] because only one egg developed and it was having a hard time growing. Instead of waiting for the next cycle to start, as we’ve done with doctors in the past, she suggested redosing the ovulation medication to see if the egg would continue to grow. Well, it did! And after a successful IUI, we now we have our perfect baby boy!!! We owe everything to Dr. Thakore’s suggestion as we are so in love with our baby boy.
Everyone [at UC Health Center for Reproductive Health] was very friendly and knowledgeable. We wish we could have only seen certain doctors however, because sometimes you see other doctors. Overall we recommend this clinic and will go back again for our next child...I believe it was around $2000 for the IUI cycle and another $1000 for medications...We thought we had a failed IUI cycle because only one egg developed and it was having a hard time growing. Instead of waiting for the next cycle to start, as we’ve done with doctors in the past, she suggested redosing the ovulation medication to see if the egg would continue to grow. Well, it did! And after a successful IUI, we now we have our perfect baby boy!!! We owe everything to Dr. Thakore’s suggestion as we are so in love with our baby boy.
Age
27
Treated
2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
10
How was your experience with Suruchi Thakore at UC Health Center for Reproductive Health?
I was a little hesitant at first since Dr. Thakore seemed young, however that was immediately dismissed after the first visit! She made us feel so comfortable and hopeful that we may get our baby one day. We thought we had a failed IUI cycle because only one egg developed and it was having a hard time growing. Instead of waiting for the next cycle to start, as we’ve done with doctors in the past, she suggested redosing the ovulation medication to see if the egg would continue to grow. Well, it did! And after a successful IUI, we now we have our perfect baby boy!!! We owe everything to Dr. Thakore’s suggestion as we are so in love with our baby boy.
What's one piece of advice would you give a prospective patient of Suruchi Thakore at UC Health Center for Reproductive Health?
Don’t underestimate her because she seems young... she has great suggestions and without her idea to redose our ovulation med during the same cycle, we would not have our baby. No other fertility doctor has ever done that! I recommended her to my office mate who is currently doing IVF and she is so thankful for the recommendation
During treatment, were you treated like a number or a human with Suruchi Thakore at UC Health Center for Reproductive Health?
Dr. Thakore took the time to listen to our questions and made us feel hopeful. She was so calming and had great bedside manner.
Describe the protocols Suruchi Thakore used in your cycles at UC Health Center for Reproductive Health and their degree of success.
After many tests, we decided IUI would be best. We were on letrozole with ovidrel trigger shot. We thought we had a failed cycle because only one egg developed and it was having a hard time growing. Instead of waiting for the next cycle to start, as we’ve done with doctors in the past, she suggested redosing the ovulation medication to see if the egg would continue to grow. Well, it did! And after a successful IUI, we now we have our perfect baby boy!!! We owe everything to Dr. Thakore’s suggestion as we are so in love with our baby boy.
Describe your experience with UC Health Center for Reproductive Health.
Everyone was very friendly and knowledgeable. We wish we could have only seen certain doctors however, because sometimes you see other doctors. Overall we recommend this clinic and will go back again for our next child. We referred my office mate to this office because of our experience.
Describe the costs associated with your care under Suruchi Thakore at UC Health Center for Reproductive Health.
I believe it was around $2000 for the IUI cycle and another $1000 for medications
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
31 - 35
Treated
2013 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
—
10
10
Dr. Thomas was very hands on in the process. He did have other MDs on staff and frequently had medical students with him and they were all very professional. He was very good at explaining the process, involving me in timelines, and answering questions... We transferred 2 on the first time, which resulted in a twin pregnancy. The second attempt only one embryo survived the thaw, no pregnancy. The third attempt both embryos survived the thaw and both were implanted resulted in a singleton pregnancy that resulted in live birth
I love the nursing staff [at UC Health Center for Reproductive Health-West Chester]! There is one nurse who even over 4-5 years remembers me and my story and makes me feel like I'm the only patient she has... There is an office in West Chester and there used to be one in Cincinnati. I think they're trying to expand services so that may affect who you see, they might be bringing in new MDs. Scheduling can be tricky
Age
31 - 35
Treated
2013 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
—
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
Dr. Thomas was very hands on in the process. He did have other MDs on staff and frequently had medical students with him and they were all very professional. He was very good at explaining the process, involving me in timelines, and answering questions
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Be prepared with questions when you go in.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
I feel like they knew me and my story every time I went in. After my miscarriage I didn't visit the office for some time, I did not like when I went back the second time I had to tell what happened. Like they should have been able to look in my chart and see what happened
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
I don't remember much about the original protocol. On the frozen embryos transfer I started with lupron injections, then estrogen patches and then a few days before implanting we started progesterone IM injections which continued until 10 weeks.
Describe your experience with the nursing staff.
I love the nursing staff! There is one nurse who even over 4-5 years remembers me and my story and makes me feel like I'm the only patient she has
Describe your experience with UC Health Center for Reproductive Health.
There is an office in West Chester and there used to be one in Cincinnati. I think they're trying to expand services so that may affect who you see, they might be bringing in new MDs. Scheduling can be tricky
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
My original treatment I had insurance coverage. The second and third time I was self pay, there was a flat fee for FET.
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
We transferred 2 on the first time, which resulted in a twin pregnancy. The second attempt only one embryo survived the thaw, no pregnancy. The third attempt both embryos survived the thaw and both were implanted resulted in a singleton pregnancy that resulted in live birth
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1
0
Age
29
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Other
1
0
She [Dr. Sroga] was nice and patient. She did explain things better than Dr. Thomas. But she was a poor communicator and turned out to be untrustworthy.... I had started an IVF cycle and was about three weeks into the OCPs with no contact from the nurses [UC Health] (after sitting down w Dr. Sroga and having her write me scripts and describe my plan of care). I reached out to the nursing staff who simply responded that I wasn’t in the books as having started IVF and that “they were all booked up and I’d have to wait until February to start”.
It is very hard to get in for an appointment [at UC Health] at a time outside of work hours. Appointments during cycles are often planned 2-3 days ahead, which gives you very little time/notice. The office is very small and you have to wait sometimes 30 mins to see the doctor. You will see whichever doctor is there when you go throughout your cycles.... The financial lady (Tanya) was NOT helpful in getting me pre-authorized for IVF.
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Other
1
0
How was your experience with Julie Sroga-Rios at UC Health Center for Reproductive Health?
She was nice and patient. She did explain things better than Dr. Thomas. But she was a poor communicator and turned out to be untrustworthy. As I described before, I had a very hard time making appointments work with my work schedule, and I later learned she was accommodating certain patients by seeing them in her lab on the side. Would’ve been nice!
What's one piece of advice would you give a prospective patient of Julie Sroga-Rios at UC Health Center for Reproductive Health?
Go to IRH instead. Do your research and make sure you are well educated on your own diagnosis and plan of care, so you can question her and Dr. Thomas when they make mistakes due to not reading your chart or treating you like a number. He “Beat infertility” podcast - especially the episodes with Dr. Rodgers -taught me soooo much and empowered me to ask the right questions. As I described before, I had to call Dr. Thomas after he wrote scripts for the wrong injectables for me - I wouldn’t have known which ones he SHOULD have prescribed had it not been for the knowledge I gained from this podcast. He corrected his mistake when I called him but I nearly paid for the wrong meds!!
During treatment, were you treated like a number or a human with Julie Sroga-Rios at UC Health Center for Reproductive Health?
I saw either Dr. Sroga or Dr. Thomas each visit at this location over the course of my 8 “tries”. I was there about 2 days per week monitoring my egg growth with transvaginal ultrasounds. Despite the fact that I was there so much, it was like we’d never met before (each visit), or like they didn’t bother reading my chart at all to refresh their memory.
Dr. Thomas was worse than Dr. Sroga in this aspect - For example, he would say okay so we’re doing an IUI this cycle, right? Nope, nope not at all - told you that two days ago... at one point Dr. Thomas wrote scripts for my injectables. After doing some research, i had to call him and tell him I believed he prescribed the wrong injectables (as it should’ve been Menopur due to my hypothalamic ammenorhea) - his response was oh yeah, you’re right, I’ll rewrite your script - so I nearly paid hundreds/thousands of dollars for the wrong injectables bc he didn’t take the time to think about prescribing me the correct meds for my personal diagnosis and needs. ridiculous!
It was also verrrry hard to get an appointment time that worked with my work schedule. They wouldn’t let me book ahead at all (would have to unexpectedly book for two days later with very few times available). I had to leave work and flex my hours countless times to fit their schedule - sometimes Is have to drive 45 mins to their other location. And here I am a few years later hearing through the grapevine that they were doing private visits at their lab at the hospital to accommodate certain patients (myself not included obviously).
Here’s the straw that broke the camel’s back. After 6 failed cycles of oral and injectables meds, we decided to move forward with IVF. Dr. Sroga day me down in her office and discussed all of the meds and plan of care. She wrote all of my scripts, had me order my meds, and had me start birth control (the first step of the IVF cycle for me). After being on the birth control for a few weeks and not hearing from the IVF nurses about taking the next step, I contacted them. They very bluntly with no empathy at all emailed me and stated I wasn’t in their system for doing IVF bc my insurance hadn’t pre-authorized it, and that they were booked up for the rest of the year. (This was in early November). They said “we’re all booked up, you have to wait until February”. That was it... WHAAAT!?? Why was I led to believe my IVF cycle had already begun?? why was I started on meds if I wasn’t in their system as having started my IVF cycle!? I had been in contact with the (new) financial lady (Tanya) all along who was not helpful or knowledgeable. This was a horrifying day and was the last straw for me. Their lack of communication both with each other and with me was absolutely jaw-dropping... at work and in tears, I called IRH and by the grace of God was able to get in for my (successful) IVF cycle there - I got in on the LAST day possible for 2016 (as their lab closes around the holidays) - so it was meant to be for me to leave UC. I still feel traumatized over my experience at UC.
Describe the protocols Julie Sroga-Rios used in your cycles at UC Health Center for Reproductive Health and their degree of success.
I have hypothalamic ammenorhea (and my ovaries look like PCOS ovaries, but my hormones do not - this is typical for someone w PCOS).
First we tried clomid but my body didn’t respond at all. Did it 3 times with increasing dosages but no response (meaning my eggs didn’t grow so we couldn’t even try anything).
Then we tried letrazole, which my body DID respond to (initially). The first time it made my eggs grow, but I didn’t ovulate. So the next time (5th try) we added the trigger shot and timed intercourse but no success. And when we tried again, my body stopped responding to letrazole and my eggs didn’t grow large enough/ stopped growing so we couldn’t even get to the trigger shot. Tried again (7th try) and same thing - eggs didn’t grow life enough.
So 8th time tried injectables + trigger + IUI. Negative test.
This is when we decided to try IVF and got majorly screwed over due to their lack of communication and compassion - as I described earlier.
Describe your experience with the nursing staff.
As I described earlier, I had started an IVF cycle and was about three weeks into the OCPs with no contact from the nurses (after sitting down w Dr. Sroga and having her write me scripts and describe my plan of care). I reached out to the nursing staff who simply responded that I wasn’t in the books as having started IVF and that “they were all booked up and I’d have to wait until February to start”. This was November and I was under the impression that I was already in the midst of an IVF cycle!! They emailed the above response to me. No phone call. No I’m sorry for the miscommunication. Nothing. It was absolutely heart breaking and soooo confusing!?
Describe your experience with UC Health Center for Reproductive Health.
It is very hard to get in for an appointment at a time outside of work hours. Appointments during cycles are often planned 2-3 days ahead, which gives you very little time/notice.
The office is very small and you have to wait sometimes 30 mins to see the doctor.
You will see whichever doctor is there when you go throughout your cycles. Dr Thomas is even worse than Dr Sroga in regards to knowing you / your plan of care / reading your chart.
You don’t communicate w nurses unless you’re doing IVF - and the IVF nurses are NOT nice.
I described/detailed examples of all of the above in my earlier comments.
Describe the costs associated with your care under Julie Sroga-Rios at UC Health Center for Reproductive Health.
Oral meds were cheap, maybe about $7 per cycle (with insurance).
Injectables I bought overseas from the UK for a lower cash price, about $1000 for Menopur
I had a $20 copay each visit and went about 2x per week for about 8 months. Insurance covered transvaginal ultrasounds silly as they were “diagnostic”. I paid about $250 for the IUI after insurance.
Describe Julie Sroga-Rios's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
No comment bc we didn’t get that far
What specific things went wrong at UC Health Center for Reproductive Health?
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at UC Health Center for Reproductive Health.
I described/detailed examples of all of the above in my earlier comments, but to recap:
The financial lady (Tanya) was NOT helpful in getting me pre-authorized for IVF. I will say that my insurance company did mess up in that they had accidentally applied my transvaginal ultrasounds to my Infertility Max, which made pre-authorization difficult (bc I had to have them reverse all of those claims bc the only thing that should’ve gone towards my max was one single IUI). So my insurance company did mess up but Tanya was not helpful at all in helping me get this corrected. I did get them to correct it, but Tanya failed to tell me that bc it hadn’t been pre-authorized, I wasn’t getting placed “on the books” for my IVF cycle. Dr. Sroga has me start meds for the cycle and it wasn’t until about 3 weeks into the cycle that I reached out to the IVF nurse staff who bluntly told me nope you’re not on the books and can’t start until Feb (his was Nov). Had I known all of this then I would’ve just paid cash OOP for the cycle and had insurance reimburse me later on!! Still so mad about this.
My other examples of difficulty with appointments and Dr. Thomas ordering the wrong injectables were detailed in my earlier comments.
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10
10
Age
25 - 26
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Anovulation, PCOS, Uterine Fibroids
10
10
Dr. Thomas and all of the other doctors at his office that I had seen were always just as passionate about me getting pregnant as I was. They made what was an uncomfortable, embarrassing, and emotional experience seem like something natural and not embarrassing... He was always giving me places that provided the least expensive medications to give us an even bigger break in price. He is great about bringing a smile to your face and having the answers. He does work with UC students so he has students with them and teaching them but only if you allow them in the room.
They [nurses at UC Health Center for Reproductive Health] all remembered me and my life situation and asked how everything was going every time I came in. The nurses were always so nice and upbeat, which was great during such a rough time that no one around me understood...They did bundle pricing for treatments to make it cheaper for those that would definitely need more than one ultrasound and Office visits in a cycle. They do take insurance and will tell you what is covered and also help to let you know when you’re close to limits.
Age
25 - 26
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Anovulation, PCOS, Uterine Fibroids
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
He was always great at calling me about my blood test results immediately when they came in. His office was great at getting me appointments when they needed to happen. The cost of treatment was actually fair. He was always giving me places that provided the least expensive medications to give us an even bigger break in price. He is great about bringing a smile to your face and having the answers. He does work with UC students so he has students with them and teaching them but only if you allow them in the room.
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Be open minded and prepared for success! His staff will take you in like family and he will take care of you and come up with a treatment plan. He is so kind! Also be prepared for medical students to be at your appointment if you allow them to be (it’s only one student for a while then switches to another student).
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
The receptionist (she is no longer there) was always so happy to see me, start a conversation and was genuinely interested in how things were going. When my son was born, she called me to congratulate me and was excited to meet him when I brought him to an appointment. Dr. Thomas and all of the other doctors at his office that I had seen were always just as passionate about me getting pregnant as I was. They made what was an uncomfortable, embarrassing, and emotional experience seem like something natural and not embarrassing.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
He had me come in for blood tests and a test for my tubes to make sure they are open. I had to take letrozole and ovadrel shots. Initially he had me put on a couple estrogen patches to ensure that my lining built up like it should (I also have high testosterone so the balance was needed). I came in for ultrasounds to check my egg growth and if it was good, I took my shot, if not I came back a day or two later and checked again. From the day I took my shot to 5 days out, I had intercourse with my husband every day. And then began doing progesterone suppositories. Then tested two weeks later. When we finally got our positive (after upping the letrozole a couple times), I went in for blood work to confirm. Once it was confirmed then he did an ultrasound at 5 weeks and every other week until I reached 10 weeks.
Describe your experience with the nursing staff.
They all remembered me and my life situation and asked how everything was going every time I came in. The nurses were always so nice and upbeat, which was great during such a rough time that no one around me understood.
Describe your experience with UC Health Center for Reproductive Health.
The waiting room at the Mt. Auburn location was very small but the rooms were very spacious. It was also a little tricky to find my first time there but was easy after that. The decor in West Chester was great. The free coffee/tea in the keurig was a nice touch and so was the essential oil diffuser.
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
They did bundle pricing for treatments to make it cheaper for those that would definitely need more than one ultrasound and Office visits in a cycle. They do take insurance and will tell you what is covered and also help to let you know when you’re close to limits.
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6
3
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
6
3
I completed 3 complete IUIs with Dr. Sroga. We used Clomid for the first two cycles and then switched to Femara for the final cycle. The Clomid was causing my uterine lining to thin, so Dr. Sroga thought Femara might work better without causing the lining to thin...During one of my IUI cycles, Dr. DiPaola had me wait an unusually long period of time between ultrasounds while I was taking Femara. I was tracking my cycle at home and knew that I had already ovulated when I went in for my next scheduled ultrasound. I informed Dr. Sroga, and she couldn't tell whether I had ovulated by ultrasound
I was really upset that they [UC Health Center for Reproductive Health] would have completed the IUI even though there was no chance of it succeeding if I had not been tracking my cycle on my own. The clinic also initially wanted to refund only about $260 of the $1400 I had paid for that cycle, but they eventually agreed to refund the entire cycle cost after I complained. Also, in my initial testing, I was supposed to be tested for three common genetic problems. The first time I had blood drawn, the clinic accidentally tested for just cystic fibrosis (and not the other two genetic problems). They were going to retest but then forgot to draw enough blood at the second blood draw, which seemed really inept.
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
6
3
How was your experience with Julie Sroga-Rios at UC Health Center for Reproductive Health?
Dr. Sroga is very caring and warm. I felt like she took my concerns seriously, and she mostly presented information in a straightforward manner. There were a few instances when I felt that she made the situation seem more clear cut than it actually was. For example, I was lead to think the doctors could definitively tell whether or not I had ovulated based on an ultrasound, but that turned out not to be true (I had ovulated before an IUI, and that would have gone undetected if I had not been tracking my cycle at home).
What's one piece of advice would you give a prospective patient of Julie Sroga-Rios at UC Health Center for Reproductive Health?
I think she's a very caring doctor, but I would be careful to really press for information and would consider tracking my cycles during treatment.
During treatment, were you treated like a number or a human with Julie Sroga-Rios at UC Health Center for Reproductive Health?
Dr. Sroga has a very warm personality, and I felt like she really listened to me about my concerns.
Describe the protocols Julie Sroga-Rios used in your cycles at UC Health Center for Reproductive Health and their degree of success.
I completed 3 complete IUIs with Dr. Sroga. We used Clomid for the first two cycles and then switched to Femara for the final cycle. The Clomid was causing my uterine lining to thin, so Dr. Sroga thought Femara might work better without causing the lining to thin.
Describe your experience with the nursing staff.
Honestly, the nursing staff didn't make much of an impression. They were fine.
Describe your experience with UC Health Center for Reproductive Health.
Although I liked the doctors individually, I didn't like that I never knew who I would see. I also didn't like that I often felt like I was being used for med student practice. I felt pressured to allow med students and residents to complete procedures, and there were instances when I endured greater physical discomfort because of that. I also disliked that there were often 2-4 people in the room observing procedures.
Describe the costs associated with your care under Julie Sroga-Rios at UC Health Center for Reproductive Health.
Each IUI was $1400
What specific things went wrong at UC Health Center for Reproductive Health?
- Failed to order appropriate test
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at UC Health Center for Reproductive Health.
During one of my IUI cycles, Dr. DiPaola had me wait an unusually long period of time between ultrasounds while I was taking Femara. I was tracking my cycle at home and knew that I had already ovulated when I went in for my next scheduled ultrasound. I informed Dr. Sroga, and she couldn't tell whether I had ovulated by ultrasound (I had previously been lead to believe that that was more clear cut). She did believe me and ordered a blood test that confirmed that I had ovulated, so we canceled the cycle. I was really upset that they would have completed the IUI even though there was no chance of it succeeding if I had not been tracking my cycle on my own. The clinic also initially wanted to refund only about $260 of the $1400 I had paid for that cycle, but they eventually agreed to refund the entire cycle cost after I complained.
Also, in my initial testing, I was supposed to be tested for three common genetic problems. The first time I had blood drawn, the clinic accidentally tested for just cystic fibrosis (and not the other two genetic problems). They were going to retest but then forgot to draw enough blood at the second blood draw, which seemed really inept.
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10
10
Age
26
Treated
2018
Success with this Doc
No
Treatment
5 Fertility Medications
Diagnosis
Anovulation, Diminished Ovarian Reserve, Poor Egg Quality
10
10
He [Dr. Thomas] always knows where I'm at with my cycles, ask about my specifics (husband, medication side effects, etc.), always speaks to me in ways I'm able to understand, answers all of my questions... always explains everything thoroughly so I can make the best choice for myself, answers my questions honestly but gently, makes sure I'm still interested in continuing cycles, helps me stay positive
Strengths [at UC Health Center for Reproductive Health]- lots of experienced doctors, warm and welcoming, always there to answer questions, flexible scheduling (last minute, weekends, etc.), helpful with insurance issues, responsive Weaknesses- sometimes the visits are very short, don't have time to think of questions right away...[nurses are] Always kind, answered questions, very helpful, great with communication
Age
26
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Anovulation, Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
He always explains everything thoroughly so I can make the best choice for myself, answers my questions honestly but gently, makes sure I'm still interested in continuing cycles, helps me stay positive
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Ask him to elaborate if you don't understand something or have questions. He's always happy to explain!
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
He always knows where I'm at with my cycles, ask about my specifics (husband, medication side effects, etc.), always speaks to me in ways I'm able to understand, answers all of my questions
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
Currently taking Estradiol for low estrogen. 5 cycles total. I've done 3 cycles with Clomid and Ovidrel, 1 with just Ovidrel, and 1 with Letrazole. 2 Clomid cycles produced follicles, produced follicle on my own once, no follicles with Letrazole. Next cycle will be an IUI if follicles are produced.
Describe your experience with the nursing staff.
Always kind, answered questions, very helpful, great with communication
Describe your experience with UC Health Center for Reproductive Health.
Strengths- lots of experienced doctors, warm and welcoming, always there to answer questions, flexible scheduling (last minute, weekends, etc.), helpful with insurance issues, responsive
Weaknesses- sometimes the visits are very short, don't have time to think of questions right away
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
I've changed insurance throughout this time. I had copays previously, had to pay for 2 ultrasounds out of pocket (previous insurance), and paid for medications
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
N/A
What specific things went wrong at UC Health Center for Reproductive Health?
- Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at UC Health Center for Reproductive Health.
Once there was an issue sending a prescription to a speciality pharmacy. They quickly resolved the issue!
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9
10
Age
33
Treated
2016
Success with this Doc
?
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, Other
9
10
She made us feel like she's really trying to help us get pregnant, very positive but honest and realistic...I appreciate her bedside manner. She is always honest and seemed to be concerned/disappointed when things didn't work out. She listened to our questions and never made us feel like we were a burden.
I have met with all of the doctors [at UC Health Center for Reproductive Health] throughout our time and love them all....The nursing staff that does weight and blood pressure are fantastic. Overall the ivf nurses have also been great, but considering the high range of emotions involved with the process sometimes I felt like I was bothering a specific nurse on the rare occasion that I called with questions. Overall they didn't do anything terrible. I don't personally have a need for overly bubbly happy interactions but I did feel as though a happier attitude could have gone a long way.
Age
33
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, Other
9
10
How was your experience with Krystene DiPaola at UC Health Center for Reproductive Health?
I appreciate her bedside manner. She is always honest and seemed to be concerned/disappointed when things didn't work out. She listened to our questions and never made us feel like we were a burden.
What's one piece of advice would you give a prospective patient of Krystene DiPaola at UC Health Center for Reproductive Health?
Ask questions and express your concerns. She will listen and not make you feel like an idiot
During treatment, were you treated like a number or a human with Krystene DiPaola at UC Health Center for Reproductive Health?
She made us feel like she's really trying to help us get pregnant, very positive but honest and realistic
Describe your experience with the nursing staff.
The nursing staff that does weight and blood pressure are fantastic. Overall the ivf nurses have also been great, but considering the high range of emotions involved with the process sometimes I felt like I was bothering a specific nurse on the rare occasion that I called with questions. Overall they didn't do anything terrible. I don't personally have a need for overly bubbly happy interactions but I did feel as though a happier attitude could have gone a long way.
Describe your experience with UC Health Center for Reproductive Health.
Flexible, willing to make times work as much as they can. I have met with all of the doctors throughout our time and love them all.
What specific things went wrong at UC Health Center for Reproductive Health?
- Failed to call with results
Describe the specific things that went wrong at UC Health Center for Reproductive Health.
One one the nurse forgot to call me with labresults and to let me know if I should be stopping one med and starting another. I had to call after hours to talk to the doctor. It's all important, but I do realize that things happen and she could have been super busy and forgot. It happened once and it all worked out quick and easy so I wasn't too mad.
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6
4
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
6
4
Dr. Thomas was always easy to speak with... He was very intelligent and seemed to know what he was doing. He was professional. At times though it felt like he was too busy. We chose him because of his experience. We didn’t want to have to see so many doctors in the course of our treatment.... For our retrieval we stimmed with Follistim and menopur. I don’t remember dosages but do remember that we went up on the dosage midway in the cycle. We used ganirelix and we used pregnitude to trigger. On our FET protocol we used Lupron, progesterone, and estradiol.
The clinic [UC Health Center for Repro Health] was very clean and tidy. Wwe appreciated that. The staff were overall a pleasure to work with.... The nursing staff were great. They were very nice and compassionate. They took a little longer than I liked to respond to calls and messages.... Our single IVF package was $10,635. The FET package was $3,330. The IUI was $1,500.
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
6
4
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
He was very intelligent and seemed to know what he was doing. He was professional. At times though it felt like he was too busy. We chose him because of his experience. We didn’t want to have to see so many doctors in the course of our treatment.
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Be prepared to be seen by many doctors.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
Dr. Thomas was always easy to speak with and his office staff were great.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
For our retrieval we stimmed with Follistim and menopur. I don’t remember dosages but do remember that we went up on the dosage midway in the cycle. We used ganirelix and we used pregnitude to trigger. On our FET protocol we used Lupron, progesterone, and estradiol.
Describe your experience with the nursing staff.
The nursing staff were great. They were very nice and compassionate. They took a little longer than I liked to respond to calls and messages.
Describe your experience with UC Health Center for Reproductive Health.
The clinic was very clean and tidy. Wwe appreciated that. The staff were overall a pleasure to work with. I wish we would have been better coached on ways to make our eqq/sperm quality better before our cycle started so that our embryos may have been better quality and our results may have been better.
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
Our single IVF package was $10,635. The FET package was $3,330. The IUI was $1,500.
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
They pushed for eSET too much.
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9
9
Age
31
Treated
2017
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
9
Dr. Thakore is positive but straight forward with her patients. She answered questions via MyChart quickly & with lots of explanations. Very research minded and willing to share most up to date research with patients. There were times that I felt rush & needed more than a verbal explanation. Receiving a real simple hand out or flow chart would have been beneficial to take-home & explain to husband & family....Straightforward, but positive. Always had research to back up plan of action. Warm and attentive most of the time. At times, felt rushed during explanations.
The clinic is clean & easy to navigate. The front desk staff and helpful & make you feel welcome. Bring all information with you!...[Nursing Staff] Friendly, warm and kind...Do not be afraid to use MyChart to discuss anything that comes up prior to next visit....$100 trigger $22 for Femara & Progesterone. $300 initial consultation...Dr. Thakore is positive but straight forward with her patients. She answered questions via MyChart quickly & with lots of explanations. Very research minded and willing to share most up to date research with patients.
Age
31
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
9
How was your experience with Suruchi Thakore at UC Health Center for Reproductive Health?
Dr. Thakore is positive but straight forward with her patients. She answered questions via MyChart quickly & with lots of explanations. Very research minded and willing to share most up to date research with patients. There were times that I felt rush & needed more than a verbal explanation. Receiving a real simple hand out or flow chart would have been beneficial to take-home & explain to husband & family.
What's one piece of advice would you give a prospective patient of Suruchi Thakore at UC Health Center for Reproductive Health?
Write down your questions prior to visit. Do not be afraid to use MyChart to discuss anything that comes up prior to next visit.
During treatment, were you treated like a number or a human with Suruchi Thakore at UC Health Center for Reproductive Health?
Straightforward, but positive. Always had research to back up plan of action. Warm and attentive most of the time. At times, felt rushed during explanations.
Describe the protocols Suruchi Thakore used in your cycles at UC Health Center for Reproductive Health and their degree of success.
Femara, progesterone, trigger shot due to Unexplained fertility.
Describe your experience with the nursing staff.
Friendly, warm and kind.
Describe your experience with UC Health Center for Reproductive Health.
The clinic is clean & easy to navigate. The front desk staff and helpful & make you feel welcome. Bring all information with you!
Describe the costs associated with your care under Suruchi Thakore at UC Health Center for Reproductive Health.
Insurance covered some...
$100 trigger
$22 for Femara & Progesterone.
$300 initial consultation
Describe Suruchi Thakore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
n/a
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9
9
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Male Factor, Uterine Fibroids
9
9
Dr Thomas is overall very thorough and very easy to talk to. He is very upfront with you about the situation and what your options are. I asked for his to be honest and he told me he believed our only option would be IVF unless the meds helped with my husbands side of things. He said they would try IUI first if that was what we wanted but didn't have great feelings about our chances. When our situation changed slightly for the better, he then told us it was well worth trying the IUI first. I feel like he could have told us to go straight for the more invasive/expensive procedure and didn't.
We [Dr. Michael Thomas at UC Health Center for Reproductive Health] have put my husband on 25 mg of clomid which has increased his numbers and we have gone through one round of IUI which consisted of me taking 100mg of clomid for 5 days and then taking a shot of ovidrel to force ovulation before the procedure. It did not work the first round and we are readying for the second now.
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
?
Race
Prefer not to answer
Income
—
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Uterine Fibroids
9
9
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
Dr Thomas is overall very thorough and very easy to talk to. He is very upfront with you about the situation and what your options are. I asked for his to be honest and he told me he believed our only option would be IVF unless the meds helped with my husbands side of things. He said they would try IUI first if that was what we wanted but didn't have great feelings about our chances. When our situation changed slightly for the better, he then told us it was well worth trying the IUI first. I feel like he could have told us to go straight for the more invasive/expensive procedure and didn't.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
I have only been through one round of treatment but I'm still happy about where we are with Dr. Thomas.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
We have put my husband on 25 mg of clomid which has increased his numbers and we have gone through one round of IUI which consisted of me taking 100mg of clomid for 5 days and then taking a shot of ovidrel to force ovulation before the procedure. It did not work the first round and we are readying for the second now.
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
Have not been billed yet
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10
10
Age
25 - 36
Treated
2005 - 2016
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
PCOS
10
10
He [Dr. Michael Thomas] new what he was talking about he explained thing for us to understand. Was very friendly. When it did not work he was able to comfort me still and be professional and explain the next steps when I was ready... Would talk to me where I could under stand and not use all the doctor talk... I had to go in a few times a week to check and see if my eggs where growing.
They [nurses at UC Health Center for Reproductive Health] where all very friendly and when I had question I could call and they would answer me very fast or would get me the answer and get back to me...The wait to see the doctor was very fast. I think the most I every waited was 10 minutes Very clean and easy to get to. The parking was close. Had multiple location you could go to if needed. I went to the down town office and it was just as nice as the West Chester office
Age
25 - 36
Treated
2005 - 2016
Success with this Doc
No
Race
Native American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
PCOS
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
He new what he was talking about he explained thing for us to understand. Was very friendly. When it did not work he was able to comfort me still and be professional and explain the next steps when I was ready.
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Right down your question at home because when you get there you don't forget them. If you don't understand something ask.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
He was very friendly. Would talk to me where I could under stand and not use all the doctor talk.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
I don't remember really but I know I had to go in a few times a week to check and see if my eggs where growing.
Describe your experience with the nursing staff.
They where all very friendly and when I had question I could call and they would answer me very fast or would get me the answer and get back to me
Describe your experience with UC Health Center for Reproductive Health.
The wait to see the doctor was very fast. I think the most I every waited was 10 minutes Very clean and easy to get to. The parking was close. Had multiple location you could go to if needed. I went to the down town office and it was just as nice as the West Chester office
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
About 5,000 with medication
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
He would only do 2 at a time because of the risk of it splitting
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10
10
Age
35 - 38
Treated
2008 - 2011
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids
10
10
I felt he [Dr. Thomas] was a friend of our family by the second IVF attempt....It has been a few years and I am partial because we have a child. If I didn't have success I might have different views...But I always felt well cared for and was able to be honest with him and felt he was doing was was best and not just what I wanted or that his ego was involved.
[UC Health Center for Reproductive Health was] capable, lots of happy babies on the wall, knowledgeable, honest, caring and successful...We did shared risk and felt it removed a lot of the worry and that your results improve with the more attempts. Well worth the investment if you have to do IVF....Again, it has been 5 years and I am a happy mom today of a LO. If I didn't have success I might have different views.
Age
35 - 38
Treated
2008 - 2011
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids
10
10
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
It has been a few years and I am partial because we have a child. But I always felt well cared for and was able to be honest with him and felt he was doing was was best and not just what I wanted or that his ego was involved.
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
We did shared risk and felt it removed a lot of the worry and that your results improve with the more attempts. Well worth the investment if you have to do IVF.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
I felt he was a friend of our family by the second IVF attempt.
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
I did one flare and one long protocol. We had ICIS and assisted hatching also. And a frozen embryo transfer that resulted in one live birth.
Describe your experience with your nurse at UC Health Center for Reproductive Health. (Assigned nurse: Judy E.)
Again, it has been 5 years and I am a happy mom today of a LO. If I didn't have success I might have different views.
Describe your experience with UC Health Center for Reproductive Health.
Capable, lots of happy babies on the wall, knowledgeable, honest, caring and successful.
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
Shared Risk about 16k. Meds 2x's for egg retrieval about 4k and the 1 embryo transfer about 3k in meds. Most diagnostic blood work was covered by insurance or shared risk.
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7
7
Age
24 - 26
Treated
2017 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
7
7
I felt like every appointment I was rushed in and rushed out. His fellow did most of the work and the talking. Dr Thomas didnt even do the ultrasounds or the IUIs... Hes blunt, does not give very good instruction, does not up or change medications when a failed cycle has happened...Letrozle 5mg for 5 days Trigger shot Metformin Prenatal Oh and to lose 40% of my body weight and that would help... knows his stuff the best from what I heard but he doesn't perform his visits.
Strength [at UC Health Center for Reproductive Health]- fits you in when needed. Dr Thomas responds quickly to calls. Knowing their facts and being the "best" around. Weakness- cleanliness, communication skills - allowing paitents and SO to ask questions without feeling like a stupid person. Checking temp, BP, weight and urine before every appointment should happen...She [nurse] always seemed rushed. To get back to the room. My BP and weight were rarely taken. Then my husband and i were never really given instructions on what room . Just a pointed finger.
Age
24 - 26
Treated
2017 - 2019
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
7
7
How was your experience with Michael Thomas at UC Health Center for Reproductive Health?
Hes a great guy knows his stuff the best from what I heard but he doesn't perform his visits. His residents and fellows do it . Hes blunt, does not give very good instruction, does not up or change medications when a failed cycle has happened.
What's one piece of advice would you give a prospective patient of Michael Thomas at UC Health Center for Reproductive Health?
Do your research before and after every visit.
During treatment, were you treated like a number or a human with Michael Thomas at UC Health Center for Reproductive Health?
I felt like every appointment I was rushed in and rushed out. His fellow did most of the work and the talking. Dr Thomas didnt even do the ultrasounds or the IUIs
Describe the protocols Michael Thomas used in your cycles at UC Health Center for Reproductive Health and their degree of success.
Letrozle 5mg for 5 days
Trigger shot
Metformin
Prenatal
Oh and to lose 40% of my body weight and that would help.
Describe your experience with your nurse at UC Health Center for Reproductive Health. (Assigned nurse: Catherine )
She always seemed rushed. To get back to the room. My BP and weight were rarely taken. Then my husband and i were never really given instructions on what room . Just a pointed finger.
Describe your experience with UC Health Center for Reproductive Health.
Strength- fits you in when needed. Dr Thomas responds quickly to calls. Knowing their facts and being the "best" around.
Weakness- cleanliness, communication skills - allowing paitents and SO to ask questions without feeling like a stupid person. Checking temp, BP, weight and urine before every appointment should happen
Describe the costs associated with your care under Michael Thomas at UC Health Center for Reproductive Health.
Copay $40 procedures $1,500
Describe Michael Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
N.A
What specific things went wrong at UC Health Center for Reproductive Health?
- Failed to call with results
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at UC Health Center for Reproductive Health.
No one explains cost to you. You check in and they ask for $1,500. That's a lot when you live pacy check to paycheck. And they do not do payment plans.
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10
10
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
IUI, Donor Sperm
Diagnosis
Endometriosis
10
10
She [Dr. Suruchi Thakore] explained the risk and success rate in each particular procedure choice. IUI, IVF and timed intercourse...She was amazing at explaining to me and my partner what each step Would look like. She didn’t mind questions she encouraged it. She made it less uncomfortable. Like a woman talking to another... Explained what value range they preferred for labs and why its important. She talked to not just me but my partner during exam and ultrasound. Pointing out everything she saw and what we should see during ovulation and conception. She extremely detailed and caring.
Decor and friendly welcoming [at UC Health Center for Reproductive Health] is a plus. Everything is on sight lab, diagnostics testing and procedure area. I enjoy the ability to get services all At one place . You find the financial team Willing to discuss other options, payment plans and resources available to make your dream of having a family real...No weakness to give currently...She [Dr. Suruchi Thakore] explained the risk and success rate in each particular procedure choice. IUI, IVF and timed intercourse...She was amazing at explaining to me and my partner what each step Would look like. She didn’t mind questions she encouraged it. She made it less uncomfortable. Like a woman talking to another... Explained what value range they preferred for labs and why its important. She talked to not just me but my partner during exam and ultrasound. Pointing out everything she saw and what we should see during ovulation and conception. She extremely detailed and caring.
Age
33
Treated
2019
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, Donor Sperm
Diagnosis
Endometriosis
10
10
How was your experience with Suruchi Thakore at UC Health Center for Reproductive Health?
She explained who she was and asked all appropriate questions. She let us know what to expect at visit and that do not hesitate to ask questions. She went to what the diagnostic would feel like and other additional testing may be needed so it would be a surprised. Explained what value range they preferred for labs and why its important. She talked to not just me but my partner during exam and ultrasound. Pointing out everything she saw and what we should see during ovulation and conception. She extremely detailed and caring.
What's one piece of advice would you give a prospective patient of Suruchi Thakore at UC Health Center for Reproductive Health?
Do not stress. She takes any worry you have and makes it all disappear. Any uncertainty of ability or is she going to get my “personal” struggle she excels.
During treatment, were you treated like a number or a human with Suruchi Thakore at UC Health Center for Reproductive Health?
She was amazing at explaining to me and my partner what each step
Would look like. She didn’t mind questions she encouraged it. She made it less uncomfortable. Like a woman talking to another
Describe the protocols Suruchi Thakore used in your cycles at UC Health Center for Reproductive Health and their degree of success.
She explained the risk and success rate in each particular procedure choice. IUI, IVF and timed intercourse.
Describe your experience with the nursing staff.
No weakness to give currently
Describe your experience with UC Health Center for Reproductive Health.
Decor and friendly welcoming is a plus. Everything is on sight lab, diagnostics testing and procedure area. I enjoy the ability to get services all
At one place . You find the financial team
Willing to discuss other options, payment plans and resources available to make your dream of having a family real
Describe the costs associated with your care under Suruchi Thakore at UC Health Center for Reproductive Health.
Unsure of total
Describe Suruchi Thakore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UC Health Center for Reproductive Health.
N/a
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10
10
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
10 IUI
Diagnosis
PCOS
10
10
She [Dr. Krystene DiPaola] was an amazing doctor. She transferred clinics to far way...After my visits she would have me sit in her office. She would review and explain things. Go over our plan. If plan adjusted she would make sure I understood. Very caring. Very educational...Clomid quickly showed it was not working and she didn’t waste time with it. Progesterone was used after every trigger shot and was inserted vaginally.
They [UC Health Center for Reproductive Health] won’t always do IUIs as long as you want them to due to be affiliated with a hospital and being bound by more polices and regulations. The doctors are amazing and patient. They care and do it not for the money...the [nurses] communicated really well. Always let me doctors know when I called and got back to me right away... Answered all questions. Gave no Judgement.
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
10 IUI
Diagnosis
PCOS
10
10
How was your experience with Krystene DiPaola at UC Health Center for Reproductive Health?
She was an amazing doctor. She transferred clinics to far way. Or I would of stayed with her. I also only transferred due to wanting to stay the route of IUI and not moving to IVF. After my visits she would have me sit in her office. She would review and explain things. Go over our plan. If plan adjusted she would make sure I understood. Very caring. Very educational
What's one piece of advice would you give a prospective patient of Krystene DiPaola at UC Health Center for Reproductive Health?
If your lucky enough to get her take her. You won’t regret it.
During treatment, were you treated like a number or a human with Krystene DiPaola at UC Health Center for Reproductive Health?
This doctor was very passionate and carting. This doctor treated you like you were family. Answered all questions. Gave no
Judgement.
Describe the protocols Krystene DiPaola used in your cycles at UC Health Center for Reproductive Health and their degree of success.
Clinic was the first step. Then we moved to another medicatio. Can’t remember now. Had to take medication every round to make my period start. Then had a trigger shot after taking pill form. Did several rounds of this then moved to IUI. . Clomid quickly showed it was not working and she didn’t waste time with it. Progesterone was used after every trigger shot and was inserted vaginally.
Describe your experience with the nursing staff.
It’s been a while, but the communicated really well. Always let me doctors know when I called and got back to me right away.
Describe your experience with UC Health Center for Reproductive Health.
They won’t always do IUIs as long as you want them to due to be affiliated with a hospital and being bound by more polices and regulations. The doctors are amazing and patient. They care and do it not for the money.
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