UCSF

Overall a great experience [with Dr. Victor Fujimoto]. The care teams were top notch. It would have been nice to see Dr. Fujimoto for all my procedures, but he did most of the important ones (egg retrieval, transfer) and all the other doctors, nurses, and NPs that worked with me were great... availability was excellent for appointments...compassionate

Great communication throughout [from the nurses at UCSF]...IUI cycles were about $700 per cycle. IVF about $16k + $4k genetic testing + $1k medication (discounted for out of pocket)...knowledgeable team, availability was excellent for appointments, compassionate, clear they knew what they were doing...Weakness: Billing department, seeing multiple people throughout...

How was your experience with Victor Fujimoto at UCSF?

Overall a great experience. The care teams were top notch. It would have been nice to see Dr. Fujimoto for all my procedures, but he did most of the important ones (egg retrieval, transfer) and all the other doctors, nurses, and NPs that worked with me were great. My only complaint of the practice is the billing team. I had to send them multiple emails and call them multiple times before receiving responses to my questions. This happened each time I needed to reach out, so I don't think it was an anomaly.

Describe your experience with your nurse at UCSF. (Assigned nurse: Anna)

Great communication throughout

Describe your experience with UCSF.

Strengths: high performing and knowledgeable team, availability was excellent for appointments, compassionate, clear they knew what they were doing and have a high % of previous successful patients Weakness: Billing department, seeing multiple people throughout

Describe the costs associated with your care under Victor Fujimoto at UCSF.

IUI cycles were about $700 per cycle. IVF about $16k + $4k genetic testing + $1k medication (discounted for out of pocket)

8

Doctor

Victor Fujimoto

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Unsuccessful

8

N/A

Age 42

3 Embryo Freezing

East Asian

Income $100K - $199K

Only Doc Seen

Donor Sperm

Neutral

Unsuccessful

Review of

Dr. Mok-Lin is genuine and personable. I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome. I felt as if she gave me some good advice, based on her knowledge and understanding of my specific situation. She felt like a friend, not just a doctor, in those times....Dr. Mok-Lin is empathetic and seems to really understand what I was hoping to get out of my IVF freeze all cycles and why. I never felt as if I was a number or that she wasn't very familiar with my case.

I didn't always have direct access to her [Dr. Evelyn Mok-Lin] and had communicated with her through a nurse [at UCSF]. Once I was able to connect with her via email directly, my experience vastly improved. She promptly responded to my questions and concerns....I felt treated like a human.... I never felt as if I was a number or that she wasn't very familiar with my case..... I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome.

How was your experience with Evelyn Mok-Lin at UCSF?

Dr. Mok-Lin is genuine and personable. I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome. I felt as if she gave me some good advice, based on her knowledge and understanding of my specific situation. She felt like a friend, not just a doctor, in those times. I didn't always have direct access to her and had communicated with her through a nurse. Once I was able to connect with her via email directly, my experience vastly improved. She promptly responded to my questions and concerns.

What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?

Don't be afraid to open up to Dr. Mok-Lin about your unique/specific situation to help her recommend, prescribe and schedule the most appropriate IVF protocol for you.

During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?

I felt treated like a human. Dr. Mok-Lin is empathetic and seems to really understand what I was hoping to get out of my IVF freeze all cycles and why. I never felt as if I was a number or that she wasn't very familiar with my case.

8

Doctor

Evelyn Mok-Lin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Nursing Staff

Review of

2015 - 2016, Successful

10

Age 42 - 43

1 IVF

Income $100K - $199K

2nd of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Successful

Review of

Dr. Rosen made us feel comfortable and confident in our decision to go to UCSF. I felt like we had enough access to him to ask questions and enough time with him to get answers that we could understand...Dr. Rosen was great. He took time to explain what was happening and to listen to and answer all questions. He was professional, down to earth, and we felt confident that we were in good hands...Trust that the process will unfold and that you are in capable hands of a Dr. that cares about the outcome and the patient's well being.

We were very comfortable at UCSF. The entire staff from check-in, nursing, Dr's, etc. were friendly and easy to work with. I am not sure there were any weaknesses for us. We had a very positive experience (even with billing / financial questions)...Dr. Rosen made us feel comfortable and confident in our decision to go to UCSF. I felt like we had enough access to him to ask questions and enough time with him to get answers that we could understand...Dr. Rosen was great. He took time to explain what was happening and to listen to and answer all questions. He was professional, down to earth, and we felt confident that we were in good hands.

How was your experience with Mitch Rosen at UCSF?

Dr. Rosen made us feel comfortable and confident in our decision to go to UCSF. I felt like we had enough access to him to ask questions and enough time with him to get answers that we could understand.

What's one piece of advice would you give a prospective patient of Mitch Rosen at UCSF?

Trust that the process will unfold and that you are in capable hands of a Dr. that cares about the outcome and the patient's well being.

During treatment, were you treated like a number or a human with Mitch Rosen at UCSF?

Dr. Rosen was great. He took time to explain what was happening and to listen to and answer all questions. He was professional, down to earth, and we felt confident that we were in good hands.

Describe your experience with UCSF.

We were very comfortable at UCSF. The entire staff from check-in, nursing, Dr's, etc. were friendly and easy to work with. I am not sure there were any weaknesses for us. We had a very positive experience (even with billing / financial questions).

10

Doctor

Mitch Rosen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2011 - 2015, Unsuccessful

7

9

Age 32 - 36

Donor Eggs

Unexplained

European

Income $50K - $99K

Accountant

3rd of 3 Docs

6 IUI With Other Docs

1 IVF With Other Docs

Egg Freezing With Other Docs

1 Embryo Freezing With Other Docs

Donor Eggs With Other Docs

Surrogacy With Other Docs

Neutral

Strongly Recommends

Unsuccessful

Review of

Dr. F has a decent manner, but has confused me with one of my egg donors and even changed a medication due to the confusion... My biggest issue is that he knew I had Endo [endometriosis] but waited until the 4th year of treatment to introduce a $10 pill regime... It should have been part of a much earlier course of treatment.

Anna [my nurse] was very compassionate and a wonderful communicator. If she wasn't as wonderful, I don't think I would have made it for as long as I did.

How was your experience with Victor Fujimoto at UCSF?

I feel he did ok. He was almost too passive in his communication. My biggest issue is that he knew I had Endo but waited until the 4th year of treatment to introduce a $10 pill regime that has been proven to be a near magical pill. It was the only reason I got pregnant at all. It should have been part of a much earlier course of treatment.

What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?

Clarify at the beginning and end of an appointment or email. He has a lot of patients, don't expect them to remember you.

During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?

Dr. F has a decent manner, but has confused me with one of my egg donors and even changed a medication due to the confusion. He continued to confuse me with her for a better part of a year even when being corrected.

Describe your experience with your nurse at UCSF. (Assigned nurse: Anna)

Anna was very compassionate and a wonderful communicator. If she wasn't as wonderful, I don't think I would have made it for as long as I did.

7

Doctor

Victor Fujimoto

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

9

8

Age 31 - 32

2 Fertility Medications

Unexplained

European

Income $200K - $499K

Marketer or PR

5th of 5 Docs

4 IUI With Other Docs

IVF With Other Docs

Strongly Recommends

Neutral

Successful

Review of

She travels a lot to conferences which means she's not always as available - but that also makes her more savvy about new treatments and technologies.

If you like to see the same doctor throughout the treatment, you may have to be patient and wait until she is in town for long enough.

How was your experience with Marcelle Cedars at UCSF?

She's a great doctor with lots of experience as she is the head of the practice. She travels a lot to conferences which means she's not always as available - but that also makes her more savvy about new treatments and technologies.

What's one piece of advice would you give a prospective patient of Marcelle Cedars at UCSF?

Schedule a face to face visit with dr Cedars to make sure you understand her treatment plan. If you like to see the same doctor throughout the treatment, you may have to be patient and wait until she is in town for long enough.

During treatment, were you treated like a number or a human with Marcelle Cedars at UCSF?

Dr Cedars took the time to talk to us and explain everything to us. She seemed to care about us as individuals and really thought about personalizing the treatment, as opposed to just doing the regular protocol that is done for most women at the clinic.

Describe your experience with your nurse at UCSF. (Assigned nurse: Jill Ford)

Very organized and responded to emails very quickly which was critical to me. Especially when waiting for pregnancy test results!!!

9

Doctor

Marcelle Cedars

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

8

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

2015, Successful

9

10

Age 31

1 IVF

1 Egg Freezing

PCOS

Unexplained

European

Income $200K - $499K

Sales Representative

3rd of 3 Docs

5 IUI With Other Docs

Strongly Recommends

Successful

Review of

We only saw him once, we were working with the duty doctors, but he was nice, confident, and calm... You may not see him very often, depending on if he's on duty when you go in for ultrasounds and what not, but everyone at the clinic is awesome.

Although, we've only seen Dr. Rosen once, the doctor's on duty for our appointment were great. The nurses and front desk people were all wonderful. Special shout out to our nurse who acted as a spirit guide, calling us with results, telling us next steps, etc.

How was your experience with Mitch Rosen at UCSF?

We only saw him once, we were working with the duty doctors, but he was nice, confident, and calm.

What's one piece of advice would you give a prospective patient of Mitch Rosen at UCSF?

You may not see him very often, depending on if he's on duty when you go in for ultrasounds and what not, but everyone at the clinic is awesome.

During treatment, were you treated like a number or a human with Mitch Rosen at UCSF?

We had a number of appointments, and we felt they were attentive. Although, we've only seen Dr. Rosen once, the doctor's on duty for our appointment were great. The nurses and front desk people were all wonderful. Special shout out to our nurse who acted as a spirit guide, calling us with results, telling us next steps, etc.

Describe the protocols Mitch Rosen used in your cycles at UCSF and their degree of success.

Birth control to make sure we knew which day to start the cycle, nightly injections for 2 weeks, a few medications, egg retrieval, ICSI, and then putting the embryo back.

Describe your experience with your nurse at UCSF.

Just attentive, understanding, funny, a good team.

Describe the costs associated with your care under Mitch Rosen at UCSF.

Roughly 11K for the procedure and 2k for the medication.

9

Doctor

Mitch Rosen

Humanity

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, Successful

5

Age 36

4 IUI

1 IVF

Unexplained

European

Income $500K

Marketer or PR

Only Doc Seen

Doesn't Recommend

Successful

Review of

The doctor took time to explain procedures and understand our desired outcomes... At one point, based on information they provided after my procedure, there was question / concern that they may have implanted the wrong (some other patient's) embryos...

While the overall desired outcome was achieved, UCSF left much to be desired from an administrative standpoint. We also had one notable mishap that created unnecessary duress related to the embryo implantation... At one point, based on information they provided after my procedure, there was question / concern that they may have implanted the wrong (some other patient's) embryos.

How was your experience with Victor Fujimoto at UCSF?

While the overall desired outcome was achieved, UCSF left much to be desired from an administrative standpoint. We also had one notable mishap that created unnecessary duress related to the embryo implantation

What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?

Be willing to move to IVF faster as opposed to continuing with unsuccessful cycles of IUI

During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?

The doctor took time to explain procedures and understand our desired outcomes. He seemed to care that we felt comfortable and well informed.

Describe your experience with the nursing staff at UCSF.

Upbeat and professional

What specific things went wrong at UCSF?

Provided conflicting information

Describe the specific things that went wrong at UCSF.

At one point, based on information they provided after my procedure, there was question / concern that they may have implanted the wrong (some other patient's) embryos. While this was cleared up swiftly, any doubt in this area is unacceptable. Billing and admin were a total disaster and I was over billed routinely / UCSF continually failed to submit to my insurance provider.

5

Doctor

Victor Fujimoto

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

5

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, Successful

10

Age 33

3 IUI

Uterine Fibroids

Unexplained

South Asian

Income $200K - $499K

Business Executive

Only Doc Seen

Strongly Recommends

Successful

Review of

She explains everything in detail (even drawing us pictures of basic anatomy!). Her style is not overly aggressive but seems rational. Her bedside manner is excellent... She ran tests early that seemed appropriate for our situation and really informed the process, but avoided other tests that didn't seem necessary for us.

Everyone certainly seemed to care about the outcome. Response time on questions was fast and I always felt like the team was taking my situation into account... She [my nurse] always responded to our questions quickly. She was always available by phone.

How was your experience with Heather Huddleston at UCSF?

Dr Huddleston is wonderful. We had a fantastic experience with her. She explains everything in detail (even drawing us pictures of basic anatomy!). Her style is not overly aggressive but seems rational. Her bedside manner is excellent - warm and caring while still being professional. I have nothing but good things to say about her.

During treatment, were you treated like a number or a human with Heather Huddleston at UCSF?

Everyone certainly seemed to care about the outcome. Response time on questions was fast and I always felt like the team was taking my situation into account. She ran tests early that seemed appropriate for our situation and really informed the process, but avoided other tests that didn't seem necessary for us.

Describe your experience with your nurse at UCSF. (Assigned nurse: Susan Kregg)

She always responded to our questions quickly. She was always available by phone. She was very patient.

10

Doctor

Heather Huddleston

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

Unsuccessful

0

4 IUI

Diminished Ovarian Reserve

Income $100K - $199K

Marketer or PR

1st of 2 Docs

Donor Eggs With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Under Dr. Cedars care, I only saw her twice, in her office - the very first time and then a requested follow up meeting (for an additional $130). She was never truly my doctor as she never saw me in the examining room - EVER! ... She didn't think I was a candidate for IVF. If I could do it over again, I'd skip the IUI, and go straight to IVF. ... The exact procedure Dr. Cedars recommended for me. ... if you're over 35, don't waste your time here.

UCSF are more interested in research and attending conferences then actually attending to patients. If you want personal care, don't go here. You will be a number and don't even get me started with their billing department. ... [Nurse] Ruthie - she always seemed "out to lunch" like this was always her first time or something. ... IUI costs range from $800-$1,000 a cycle. ... if you're over 35, don't waste your time here. ... and find a clinic that cares.

How was your experience with Marcelle Cedars at UCSF?

Dr. Cedars is a great face to the clinic but it seems she and UCSF are more interested in research and attending conferences then actually attending to patients. If you want personal care, don't go here. You will be a number and don't even get me started with their billing department.

What's one piece of advice would you give a prospective patient of Marcelle Cedars at UCSF?

If you need "light assistance" and don't have anything "wrong" with you - then go here, i.e. get prescribe clomid, otherwise, don't waste time, and find a clinic that cares. Also, if you're over 35, don't waste your time here.

During treatment, were you treated like a number or a human with Marcelle Cedars at UCSF?

Under Dr. Cedars care, I only saw her twice, in her office - the very first time and then a requested follow up meeting (for an additional $130). She was never truly my doctor as she never saw me in the examining room - EVER!

Describe the protocols Marcelle Cedars used in your cycles at UCSF and their degree of success.

IUI only. She didn't think I was a candidate for IVF. If I could do it over again, I'd skip the IUI, and go straight to IVF. And according to Resolve, women over 35 shouldn't waste their time with IUI's. The exact procedure Dr. Cedars recommended for me.

Describe your experience with your nurse at UCSF. (Assigned nurse: Jill )

Ruthie - she always seemed "out to lunch" like this was always her first time or something.

Describe your experience with UCSF.

Already did.

Describe the costs associated with your care under Marcelle Cedars at UCSF.

IUI costs range from $800-$1,000 a cycle.

Describe Marcelle Cedars's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.

n/a

What specific things went wrong at UCSF?

Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error
Scheduled the wrong procedure

Describe the specific things that went wrong at UCSF.

Already did.

0

Doctor

Marcelle Cedars

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

0

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Successful

10

3 IUI

Poor Egg Quality

European

Income $50K - $99K

3rd of 4 Docs

9 IUI With Other Docs

1 IVF With Other Docs

Donor Eggs With Other Docs

Strongly Recommends

Successful

Review of

Mitch [Rosen] is an excellent doctor, caring and clinical...honest and ethical about the situation. He did not try to sell us procedures that were unlikely to be effective....Mitch recommended that he look inside my uterus. He found a "false wall" of tissue that could have been a cause, because if the embryo tried to attach, it wouldn't get enough blood. That was a good hunch, and was important for going further to IVF and Ovum Donation IVF.

UCSF and Mitch Rosen were warmly welcoming, knew us and our case well....Most doctor's fees were covered by insurance. The one shock was the hormone injection system (pen) the clinic used was twice as expensive with insurance as expensive as mixable one without insurance.

How was your experience with Mitch Rosen at UCSF?

Mitch is an excellent doctor, caring and clinical...honest and ethical about the situation. He did not try to sell us procedures that were unlikely to be effective.

What's one piece of advice would you give a prospective patient of Mitch Rosen at UCSF?

Be honest with yourself, and give everything you can to succeed.

During treatment, were you treated like a number or a human with Mitch Rosen at UCSF?

UCSF and Mitch Rosen were warmly welcoming, knew us and our case well. He thought thru everything I had tried and the data he saw, made recommendations for treatment that made sense to us, and helped us along our path to parenthood, even though we did not get pregnant under his care.

Describe the protocols Mitch Rosen used in your cycles at UCSF and their degree of success.

I don't recall the detail of the protocols. We had high egg counts on stimulated cycles, and concerns about multiples, but no actual pregnancies resulted. Mitch recommended that he look inside my uterus. He found a "false wall" of tissue that could have been a cause, because if the embryo tried to attach, it wouldn't get enough blood. That was a good hunch, and was important for going further to IVF and Ovum Donation IVF.

Describe the costs associated with your care under Mitch Rosen at UCSF.

Most doctor's fees were covered by insurance. The one shock was the hormone injection system (pen) the clinic used was twice as expensive with insurance as expensive as mixable one without insurance

10

Doctor

Mitch Rosen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2010 - 2011, Successful

8

10

Age 43 - 44

Donor Eggs

European

Income $200K - $499K

2nd of 2 Docs

2 IUI With Other Docs

IVF With Other Docs

Neutral

Strongly Recommends

Successful

Review of

Sae Sohn UCSF

I felt Dr. Sohn was honest with me as a patient and he allowed my husband and I to make the decisions but did suggest when it was clear after a second failed IVF attempt that we should consider other options at that point. I was 43 at the time and my labs showed declining fertility. His nurse, Judi Friedman, was fantastic as well.

I felt as if Dr. Sohn, his staff and the other doctors I saw at UCSF were wonderful... [Nurse] Judi was fabulous! She always made sure I understood what they were doing and what I needed to do and I was always able to reach her when I needed to speak with her on the phone.

How was your experience with Sae Sohn at UCSF?

I felt Dr. Sohn was honest with me as a patient and he allowed my husband and I to make the decisions but did suggest when it was clear after a second failed IVF attempt that we should consider other options at that point. I was 43 at the time and my labs showed declining fertility.

What's one piece of advice would you give a prospective patient of Sae Sohn at UCSF?

Be patient.

During treatment, were you treated like a number or a human with Sae Sohn at UCSF?

I felt as if Dr. Sohn, his staff and the other doctors I saw at UCSF were wonderful. I really felt as if they had my best interests (getting pregnant) at heart. His nurse, Judi Friedman, was fantastic as well.

Describe the protocols Sae Sohn used in your cycles at UCSF and their degree of success.

I don't remember the protocol or the drugs use.

Describe your experience with your nurse at UCSF. (Assigned nurse: Judith Friedman)

Judi was fabulous! She always made sure I understood what they were doing and what I needed to do and I was always able to reach her when I needed to speak with her on the phone.

Describe the costs associated with your care under Sae Sohn at UCSF.

I believe the IVF/egg donor was around $25K not including medications.

8

Doctor

Sae Sohn

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sae Sohn UCSF

2010 - 2011, Successful

5

8

Age 41 - 42

3 IUI

European

Income $200K - $499K

Sales Representative

1st of 2 Docs

IVF With Other Docs

Doesn't Recommend

Neutral

Successful

Review of

Dr. Rinaudo was knowledgeable, kind, realistic and pragmatic. However, he was never the physician that treated me during the actual IUI or IVF process. I went through IUI 3 times and IVF 3 times.

I had mixed experience at UCSF but overall it was positive and the nurses and staff were caring. There were times when I would deal with someone that was less sensitive or knowledgeable about me and my treatment...

How was your experience with Paolo Rinaudo at UCSF?

Dr. Rinaudo was knowledgeable, kind, realistic and pragmatic. However, he was never the physician that treated me during the actual IUI or IVF process. I went through IUI 3 times and IVF 3 times.

What's one piece of advice would you give a prospective patient of Paolo Rinaudo at UCSF?

I thought he was fine - not great but fine thus hard to give feedback

During treatment, were you treated like a number or a human with Paolo Rinaudo at UCSF?

I had mixed experience at UCSF but overall it was positive and the nurses and staff were caring. There were times when I would deal with someone that was less sensitive or knowledgeable about me and my treatment and this was primarily during IUI (which was a waste of time and money). During the IVF process it was a much better experience even though the first two times resulted in a negative pregnancy test but we ended up with a healthy child so overall experience was positive.

Describe your experience with your nurse at UCSF.

They were compassionate

5

Doctor

Paolo Rinaudo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

2017 - 2018, Unknown Success

10

Age 36 - 37

3 IUI

1 IVF

Endometriosis

Male Factor

European

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Dr. Cakmak is caring, would definitely listen to all your concerns, upfront about the risks and expectations. He would always follow up, even on weekends, if there is an issue outstanding. I felt very well cared for and absolutely trusted his advice and recommendations.... The nurses were absolutely fantastic. Always on top of everything and super easy to reach and talk to. I always felt super comfortable speaking to them regarding my treatment.

[UCSF has] New facilities, quick appointments (rarely much wait), all the staff is super helpful and friendly. The finance department seemed a little out of synch with my case, which had some financial consequences on my insurance coverage.... The nurses were absolutely fantastic. Always on top of everything and super easy to reach and talk to. I always felt super comfortable speaking to them regarding my treatment.

How was your experience with Hakan Cakmak at UCSF?

Dr. Cakmak is caring, would definitely listen to all your concerns, upfront about the risks and expectations. He would always follow up, even on weekends, if there is an issue outstanding. I felt very well cared for and absolutely trusted his advice and recommendations.

Describe your experience with your nurse at UCSF. (Assigned nurse: Audra and Carolyn)

The nurses were absolutely fantastic. Always on top of everything and super easy to reach and talk to. I always felt super comfortable speaking to them regarding my treatment.

Describe your experience with UCSF.

New facilities, quick appointments (rarely much wait), all the staff is super helpful and friendly. The finance department seemed a little out of synch with my case, which had some financial consequences on my insurance coverage.

10

Doctor

Hakan Cakmak

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Unsuccessful

8

9

Age 43

3 IVF

Donor Eggs

Diminished Ovarian Reserve

Uterine Fibroids

European

Income $50K - $99K

Entrepreneur

2nd of 2 Docs

3 IUI With Other Docs

Donor Sperm

Neutral

Strongly Recommends

Unsuccessful

Review of

Dr. Cedars is busy, but when you have her attention she gives it to you fully. She spends time and will call at the end of a busy day to explain things further...(+) Knowledgeable, Kind, Thorough, Straight-shooter yet also lighthearted/upbeat, Tireless, Seems like she genuinely enjoys what she does (-) Not readily available, especially during cycles using my own eggs. Seems separated from the treatment.

Donor Egg Cycle - $22K Mini IVF cycle - $7000...[UCSF is] Big, can feel impersonal at times, but excellent care and caring doctors...Dr. Cedars is busy, but when you have her attention she gives it to you fully. She spends time and will call at the end of a busy day to explain things further...(+) Knowledgeable, Kind, Thorough, Straight-shooter yet also lighthearted/upbeat, Tireless, Seems like she genuinely enjoys what she does (-) Not readily available, especially during cycles using my own eggs. Seems separated from the treatment.

How was your experience with Marcelle Cedars at UCSF?

(+) Knowledgeable, Kind, Thorough, Straight-shooter yet also lighthearted/upbeat, Tireless, Seems like she genuinely enjoys what she does (-) Not readily available, especially during cycles using my own eggs. Seems separated from the treatment.

During treatment, were you treated like a number or a human with Marcelle Cedars at UCSF?

Dr. Cedars is busy, but when you have her attention she gives it to you fully. She spends time and will call at the end of a busy day to explain things further.

Describe the protocols Marcelle Cedars used in your cycles at UCSF and their degree of success.

Mini IVF DonorEgg

Describe your experience with your nurse at UCSF. (Assigned nurse: Jill Ford)

On the ball, a direct line to Dr. Cedars. Smart, compassionate, efficient.

Describe your experience with UCSF.

Big, can feel impersonal at times, but excellent care and caring doctors.

Describe the costs associated with your care under Marcelle Cedars at UCSF.

Donor Egg Cycle - $22K Mini IVF cycle - $7000

8

Doctor

Marcelle Cedars

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, 15 Eggs Frozen

10

9

Age 32

1 Egg Freezing

Income $100K - $199K

Engineer

Only Doc Seen

Strongly Recommends

Successful

Review of

I really enjoyed meeting Dr Rinaudo. He was very clear about treatment options and about expectation. Treatment details were clearly explained. I felt I received the appropriate information to make an educated choice...Dr Rinaudo was very kind and provided valuable information, including a small book he wrote about fertility...he used a standard protocol with ganyrelix...the clinic [UCSF] is very busy but I felt that the care received was excellent.

How was your experience with Paolo Rinaudo at UCSF?

I really enjoyed meeting Dr Rinaudo. He was very clear about treatment options and about expectation. Treatment details were clearly explained. I felt I received the appropriate information to make an educated choice

What's one piece of advice would you give a prospective patient of Paolo Rinaudo at UCSF?

Do not hesitate to ask questions!

During treatment, were you treated like a number or a human with Paolo Rinaudo at UCSF?

Dr Rinaudo was very kind and provided valuable information, including a small book he wrote about fertility.

Describe the protocols Paolo Rinaudo used in your cycles at UCSF and their degree of success.

he used a standard protocol with ganyrelix

Describe your experience with your nurse at UCSF. (Assigned nurse: 2 nurses, excellent)

the nursing staff was very helpful and responsive

Describe your experience with UCSF.

the clinic is very busy but I felt that the care received was excellent.

Describe your experience with your monitoring appointments at UCSF.

the monitoring visits were efficient and overall on time

Describe the costs associated with your care under Paolo Rinaudo at UCSF.

10k

Describe Paolo Rinaudo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.

we focused on the egg freezing process

10

Doctor

Paolo Rinaudo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

9

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Successful

10

Age 36

2 IVF

Endometriosis

East Asian

Income $100K - $199K

Accountant

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Dr Rinaudo was extremely kind and polite. He offered honest care and he was very helpful. The information provided were clear. We knew what to expect at every step. We had a fantastic experience and would definitely recommend him to others...do not hesitate to call his nurse with questions. Dr Rinaudo will call you right back

UCSF is an incredible place. It is new and very beautiful...the billing department was not efficient...[Nurse] Paula was great and very responsive to questions and problems...Dr Rinaudo was extremely kind and polite. He offered honest care and he was very helpful. The information provided were clear. We knew what to expect at every step. We had a fantastic experience and would definitely recommend him to others.

How was your experience with Paolo Rinaudo at UCSF?

Dr Rinaudo was extremely kind and polite. He offered honest care and he was very helpful. The information provided were clear. We knew what to expect at every step. We had a fantastic experience and would definitely recommend him to others.

What's one piece of advice would you give a prospective patient of Paolo Rinaudo at UCSF?

do not hesitate to call his nurse with questions. Dr Rinaudo will call you right back

During treatment, were you treated like a number or a human with Paolo Rinaudo at UCSF?

he was great and kind

Describe the protocols Paolo Rinaudo used in your cycles at UCSF and their degree of success.

we started with IVF because of long history of infertility. His treatment resulted in an excellent response

Describe your experience with your nurse at UCSF. (Assigned nurse: Paula)

Paula was great and very responsive to questions and problems

Describe your experience with UCSF.

UCSF is an incredible place. It is new and very beautiful

Describe the costs associated with your care under Paolo Rinaudo at UCSF.

15k

What specific things went wrong at UCSF?

Provided conflicting information

Describe the specific things that went wrong at UCSF.

the billing department was not efficient

10

Doctor

Paolo Rinaudo

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015, Successful

8

10

Age 32

1 IUI

Endometriosis

Unexplained

Ashkenazi Jewish

Business Executive

2nd of 3 Docs

Neutral

Strongly Recommends

Successful

Review of

He's [Dr. Rinaudo] warm and engaging. He's also busy, and our case didn't require a ton of supervision, so, although we had the sense that he was monitoring our treatments, he outsourced the basic stuff to other members of the team. We really only saw him once. . .Be upfront and candid with him...He's a warm and easy to work with individual. Clinic runs like a machine, but is personal...

[UCSF is] Upper-crust, scientifically-up-to-date academic medical center. Unlike the rest of UCSF, runs well. Billing is a mess...Lovely. Well staffed, tons of people, and warm and easy-to-work-with staff...

How was your experience with Paolo Rinaudo at UCSF?

He's warm and engaging. He's also busy, and our case didn't require a ton of supervision, so, although we had the sense that he was monitoring our treatments, he outsourced the basic stuff to other members of the team. We really only saw him once. . .

What's one piece of advice would you give a prospective patient of Paolo Rinaudo at UCSF?

Be upfront and candid with him.

During treatment, were you treated like a number or a human with Paolo Rinaudo at UCSF?

He's a warm and easy to work with individual. Clinic runs like a machine, but is personal.

Describe the protocols Paolo Rinaudo used in your cycles at UCSF and their degree of success.

No idea.

Describe your experience with the nursing staff at UCSF.

Lovely. Well staffed, tons of people, and warm and easy-to-work-with staff.

Describe your experience with UCSF.

Upper-crust, scientifically-up-to-date academic medical center. Unlike the rest of UCSF, runs well. Billing is a mess.

Describe the costs associated with your care under Paolo Rinaudo at UCSF.

Still unclear.

8

Doctor

Paolo Rinaudo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015, Unsuccessful

7

N/A

Age 27

1 Egg Freezing (cancer)

Cancer

Anovulation

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Teacher

2nd of 2 Docs

IVF With Other Docs

Neutral

Unsuccessful

Review of

Although I did not get the results I was hoping for in his care, he [Dr. Hakan] was realistic about my chances which I appreciated and helpful where he could be. However, his care team and the other staff did not communicate well with each other and him.

Although I did not get the results I was hoping for in his care, he [Dr. Hakan] was realistic about my chances which I appreciated and helpful where he could be. However, his care team [at UCSF] and the other staff did not communicate well with each other and him.

What's one piece of advice would you give a prospective patient of Hakan Cakmak at UCSF?

He is a great doctor, will be realistic yet willing to take what you are hoping to achieve into account and work with you.

During treatment, were you treated like a number or a human with Hakan Cakmak at UCSF?

I felt that the doctor gave great care. Although I did not get the results I was hoping for in his care, he was realistic about my chances which I appreciated and helpful where he could be. However, his care team and the other staff did not communicate well with each other and him.

Describe your experience with your nurse at UCSF. (Assigned nurse: Janet)

They did not communicate well with the doctor. Also, it was very difficult to get ahold of anyone if I had questions that didn't relate directly to the cycle.

What specific things went wrong at UCSF?

Failed to call with results

7

Doctor

Hakan Cakmak

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Operations

Nursing Staff

Review of

Unsuccessful

7

2

1st of 2 Docs

IUI With Other Docs

Neutral

Doesn't Recommend

Unsuccessful

Review of

She [Dr. Evelyn Mok-Lin] is very intelligent and up to date on protocols and medical literature. I felt confident in her decision-making...Different people saw me each time and were not familiar with my situation or complications...Try to contact Dr. Mok-Lin directly if something is confusing...You will see different people most visits. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.

You will see different people most visits [at UCSF]. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.... [there were] Miscommunications, delays in prescriptions and insurance authorization led to cancellation of a cycle.

How was your experience with Evelyn Mok-Lin at UCSF?

She is very intelligent and up to date on protocols and medical literature. I felt confident in her decision-making. Care team was disorganized and sometimes slow to respond, did not process requests, and mis communicated about my plan and communication.

What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?

Be proactive. Try to contact Dr. Mok-Lin directly if something is confusing.

During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?

Different people saw me each time and were not familiar with my situation or complications.

Describe your experience with UCSF.

You will see different people most visits. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.

What specific things went wrong at UCSF?

Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at UCSF.

Miscommunications, delays in prescriptions and insurance authorization led to cancellation of a cycle.

7

Doctor

Evelyn Mok-Lin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

2

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2012 - 2013, Successful

9

Age 31 - 32

3 IUI

2 IVF

PCOS

Unexplained

European

Ashkenazi Jewish

Income $100K - $199K

Only Doc Seen

Egg Freezing With Other Docs

Strongly Recommends

Successful

Review of

She [Dr. Huddleston] was the right doctor for me. Direct, smart, caring, ready to take the next steps. She spends time with you, explains as much as you need and feels like she's doing everything she can to get you results. [UCSF] is an IVF clinic, they are going to want to do IVF. If you don't want that, you're going to need to talk about going slowly, trying other things first.

[UCSF] is an IVF clinic, they are going to want to do IVF. If you don't want that, you're going to need to talk about going slowly, trying other things first...I felt like my care mattered, that she [Dr. Huddleston] was paying attention to my case and coming into my appointments having reviewed my charts.

How was your experience with Heather Huddleston at UCSF?

She was the right doctor for me. Direct, smart, caring, ready to take the next steps. She spends time with you, explains as much as you need and feels like she's doing everything she can to get you results.

What's one piece of advice would you give a prospective patient of Heather Huddleston at UCSF?

It's an IVF clinic, they are going to want to do IVF. If you don't want that, you're going to need to talk about going slowly, trying other things first.

During treatment, were you treated like a number or a human with Heather Huddleston at UCSF?

I felt like my care mattered, that she was paying attention to my case and coming into my appointments having reviewed my charts.

Describe your experience with the nursing staff at UCSF.

They were available on the phone, called back and were sweet.

9

Doctor

Heather Huddleston

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014, 12 Eggs Frozen

10

Age 34

1 Egg Freezing (cancer)

Cancer

Ashkenazi Jewish

Income $200K - $499K

Business Executive

Only Doc Seen

Strongly Recommends

Successful

Review of

He doesn't have the best bedside manner in the world, but it's certainly good enough and does a fantastic job of explaining the process, the risks, and expectation setting. He was honest, nice enough, very open, optimistic, great nursing staff.

Amazing nurse support. Felt like they were my friends.

How was your experience with Mitch Rosen at UCSF?

He was honest, nice enough, very open, optimistic, great nursing staff.

What's one piece of advice would you give a prospective patient of Mitch Rosen at UCSF?

He doesn't have the best bedside manner in the world, but it's certainly good enough and does a fantastic job of explaining the process, the risks, and expectation setting.

During treatment, were you treated like a number or a human with Mitch Rosen at UCSF?

Amazing nurse support. Felt like they were my friends.

10

Doctor

Mitch Rosen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

2013, Unknown Success

9

8

Age 31

3 Fertility Medications

Income $200K - $499K

Lawyer

Only Doc Seen

Strongly Recommends

Neutral

Success w/ Doc Not sure

Review of

Dr. Rosen spent 1+ hours with us at the initial appointment understanding everything. Very clearly explained all my hormone levels. Great doctor. Doesn't seem to care about multiples, however!

Loved the [UCSF] personal nurse who was my point of contact after my initial consult. Wonderful over the phone. Never met in person.

How was your experience with Mitch Rosen at UCSF?

Spent 1+ hours with us at the initial appointment understanding everything. Very clearly explained all my hormone levels. Prescribed Clomid and when we asked about the possibility of multiples he said "I'm not worried about multiples"

What's one piece of advice would you give a prospective patient of Mitch Rosen at UCSF?

Great doctor. Doesn't seem to care about multiples, however!

During treatment, were you treated like a number or a human with Mitch Rosen at UCSF?

Loved the personal nurse who was my point of contact after my initial consult.

Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)

Wonderful over the phone. Never met in person. Very warm.

9

Doctor

Mitch Rosen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

2014 - 2015, Successful

8

Age 38 - 39

3 IVF

3 Embryo Freezing

European

Income $100K - $199K

Business Executive

2nd of 2 Docs

3 IUI With Other Docs

4 IVF With Other Docs

Egg Freezing With Other Docs

4 Embryo Freezing With Other Docs

Neutral

Successful

Review of

Nice doctor who cared. Great, helpful, kind.

Paula was great, but there's still a lot you need to be on top of yourself. You have to be on top of your own prescriptions, otherwise nothing.

How was your experience with Paolo Rinaudo at UCSF?

Great, helpful, kind

What's one piece of advice would you give a prospective patient of Paolo Rinaudo at UCSF?

Good option

During treatment, were you treated like a number or a human with Paolo Rinaudo at UCSF?

Nice doctor who cared

Describe your experience with your nurse at UCSF. (Assigned nurse: Paula)

Paula was great, but there's still a lot you need to be on top of yourself.

Describe the costs associated with your care under Paolo Rinaudo at UCSF.

approx $10k for everything?

What specific things went wrong at UCSF?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at UCSF.

You have to be on top of your own prescriptions, otherwise nothing

8

Doctor

Paolo Rinaudo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Successful

10

9

1 Embryo Freezing

Male Factor

PCOS

European

Ashkenazi Jewish

Income $200K - $499K

Nurse or HC Services

1st of 2 Docs

5 IUI With Other Docs

IVF With Other Docs

Egg Freezing With Other Docs

Strongly Recommends

Successful

Review of

He is gifted and compassionate and really really wants success. He has been through infertility himself so he knows!

I called her [my nurse] crying a few times and she was supportive and wonderful. He [Dr. Fujimoto] is gifted and compassionate and really really wants success.

How was your experience with Victor Fujimoto at UCSF?

He is gifted and compassionate and really really wants success. Like I said he has been through it himself and was beyond thrilled for us and our success.

What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?

Again he has been through this. He is gifted and will help if he can.

During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?

He seemed to have a tough exterior but omg he seemed sad when we were and thrilled when we were. He had a ton of sympathy for our struggle. He has been through infertility himself so he knows!

Describe your experience with your nurse at UCSF. (Assigned nurse: ??? bernstein)

I called her crying a few times and she was supportive and wonderful

10

Doctor

Victor Fujimoto

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

UCSF

San Francisco

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of