Rated 8.4
Strongly recommend: 67%Neutral: 18%Don't recommend: 16%8.4
67% strongly recommend
170 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.5
8.5
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
3,074
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Francisco
499 Illinois Street
San Francisco, CA 94158
(415) 353-7475

170 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
8
Age 43
Other
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Noel has an incredible balance of intelligence, directness and humanness. She clearly took ample time to review my case history before we first met, asked thoughtful questions and gave a thorough assessment of what she was thinking about my individual situation. She demonstrated sincere compassion as I shared my journey with her and was also very detailed in her answers to my questions.
just starting my journey with UCSF...I have only communicated with one nurse thus far given where I am in the process. She was timely and thoughtful with her response... I can speak to her [Dr. Martha Noel] professionalism, compassion, and communication styles, all which we are finding exceptional to this point. We have visited other clinics in the Bay area and did not receive this level of care.
How was your experience with Martha Noel at UCSF?
At this point, I have only had consultations and email exchanges with Dr. Noel due to COVID preventing continuation of treatment. But I can speak to her professionalism, compassion, and communication styles, all which we are finding exceptional to this point. We have visited other clinics in the Bay area and did not receive this level of care.
What's one piece of advice would you give a prospective patient of Martha Noel at UCSF?
Be prepared with questions. She is clearly very intelligent and shows interest in making sure you understand what she is sharing.
During treatment, were you treated like a number or a human with Martha Noel at UCSF?
Dr. Noel has an incredible balance of intelligence, directness and humanness. She clearly took ample time to review my case history before we first met, asked thoughtful questions and gave a thorough assessment of what she was thinking about my individual situation. She demonstrated sincere compassion as I shared my journey with her and was also very detailed in her answers to my questions. After we met, I emailed her and her team and she responded to me personally within 12 hours.
Describe the protocols Martha Noel used in your cycles at UCSF and their degree of success.
I am at the very beginning stage of working with Dr. Noel, so unfortunately I cannot answer at this time, but I am happy to come back and share my full journey working with her.
Describe your experience with the nursing staff at UCSF.
I have only communicated with one nurse thus far given where I am in the process. She was timely and thoughtful with her response.
Describe your experience with UCSF.
I am just starting my journey with UCSF. I am happy to respond when I have experiences to share. Due to COVID, I have only met with Dr. Noel virtually and her team via email. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Describe the costs associated with your care under Martha Noel at UCSF.
We do not have insurance that will cover this procedure but Dr. Noel was very helpful in explaining that she could file our application to get a huge discount off of the anticipated fertility medications.
10
Doctor
Martha Noel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UCSF
San Francisco
Operations
Scheduling
Clinic Atmosphere
2019 - 2020, Successful
10
10
Age 43 - 44
IVF
Donor Sperm
Other
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We agreed from the start that I only wanted to transfer one embryo at a time...Dr Noel treated me like a peer. She was very clear and helpful breaking down the options, the process for each, the odds for everything given my age and number of frozen eggs, etc. Whenever I needed her to explain things or answer questions, she made a point to make herself available for a call.
[UCSF is a ]World class public teaching hospital with professionals driven to serve their patients...I liked all the other nurses and techs along the way...Dr Noel treated me like a peer. She was very clear and helpful breaking down the options, the process for each, the odds for everything given my age and number of frozen eggs, etc
How was your experience with Martha Noel at UCSF?
I thought she was a perfect fit for me. Very pragmatic, very straightforward, very clear about what she could bank on happening and what she didn’t have much control over. Very easy to communicate with and accessible for questions. She was cautiously optimistic but also reassuring that it would be fine if things didn’t work out immediately and that we’d adjust and try again.
What's one piece of advice would you give a prospective patient of Martha Noel at UCSF?
Call and make the appointment! Don’t wait.
During treatment, were you treated like a number or a human with Martha Noel at UCSF?
Dr Noel treated me like a peer. She was very clear and helpful breaking down the options, the process for each, the odds for everything given my age and number of frozen eggs, etc. Whenever I needed her to explain things or answer questions, she made a point to make herself available for a call.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)
I loved Olga start to finish. I liked all the other nurses and techs along the way, too. (OMG they are so much better than my experience at PFC…) I thought my care coordinator was very nice and enthusiastic but felt a bit scattered.
Describe your experience with UCSF.
World class public teaching hospital with professionals driven to serve their patients. 1000% better than the private Pacific Fertility Center that has pretty people at reception and nurses who can’t draw blood very well.
Describe Martha Noel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
We agreed from the start that I only wanted to transfer one embryo at a time.
10
Doctor
Martha Noel
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Consult
6
8
Age 29
Anovulation
PCOS
East Asian
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Since I have PCOS which is her [Dr. Thalia Segal's] study direction, I think she provided me and explained some key findings to me clearly...for certain concerns she may not be able to answer and need consult other doctors...mini stimulation IVF, but so far I haven’t received my protocol or calendar...I had an initial consultation with Dr. Segal. She is a very nice person and answered my long list of questions one by one. I don’t think she is that experienced compared with other doctors in UCSF. But she will try to find the answer or consult Dr Cedars if necessary.
Ruth [nurse at UCSF] is nice however I don’t feel she follow up everything on a timely manner. Normally when u call them, it will be transferred to voicemail. You may get a call back within 2 days...Mini IVF costs around 6-7k, IVF one around is around 16k...is fully packed with tech and good staffs. The only thing is it’s a big hospital, so as a patient, you need know to keep track everything and push for the results. Otherwise you will be at loss and don’t know what’s your next step. So far, I haven’t experienced any billing issues. Just cannot get in touch with my care team made me but frustrated, already tried both patient portal and phone call.
How was your experience with Thalia Segal at UCSF?
Since I have PCOS which is her study direction, I think she provided me and explained some key findings to me clearly. The only thing is she is young and not that experienced, for certain concerns she may not be able to answer and need consult other doctors.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Be prepared before your visit and know what do you really want to do.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
I had an initial consultation with Dr. Segal. She is a very nice person and answered my long list of questions one by one. I don’t think she is that experienced compared with other doctors in UCSF. But she will try to find the answer or consult Dr Cedars if necessary.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
I will go ahead with mini stimulation IVF, but so far I haven’t received my protocol or calendar.
Describe your experience with your nurse at UCSF. (Assigned nurse: Ruth)
Ruth is nice however I don’t feel she follow up everything on a timely manner. Normally when u call them, it will be transferred to voicemail. You may get a call back within 2 days. Or....you need call and push again...like what’s happening on me now.
Describe your experience with UCSF.
UCSF is fully packed with tech and good staffs. The only thing is it’s a big hospital, so as a patient, you need know to keep track everything and push for the results. Otherwise you will be at loss and don’t know what’s your next step. So far, I haven’t experienced any billing issues. Just cannot get in touch with my care team made me but frustrated, already tried both patient portal and phone call.
Describe the costs associated with your care under Thalia Segal at UCSF.
Mini IVF costs around 6-7k, IVF one around is around 16k.
6
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
6
4
Age 33 - 34
5 IUI
1 IVF
Tubal Blockage
East Asian
Income $500K+
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
[Dr. Martha Noel] She answered all of my questions and is very nice and comforting during the initial consultation. I didn’t feel like I was an exclusive patient of hers. My follow up visits were under the care of multiple other colleagues and nurses...She suggested I start off with IUI. I did five cycles and all of them failed. We proceeded with ivf and egg retrieval with PGs testing of the embryos
[UCSF] Big clinic in a nice location. They were pretty much on time with my appointments and follow up. You have to pay for parking but I guess that’s normal for the city. The warriors stadium went in next door so expect traffic on game days...My follow up visits were under the care of multiple other colleagues and nurses...
How was your experience with Martha Noel at UCSF?
She answered all of my questions and is very nice and comforting during the initial consultation. I didn’t feel like I was an exclusive patient of hers. My follow up visits were under the care of multiple other colleagues and nurses. I felt a lot of issues were missed
What's one piece of advice would you give a prospective patient of Martha Noel at UCSF?
She’s fully capable of treatment and care, but see if you can request her for all of your procedures
During treatment, were you treated like a number or a human with Martha Noel at UCSF?
This clinic sees a lot of patients and when I had a miscarriage, she didn’t know about it until a week later
Describe the protocols Martha Noel used in your cycles at UCSF and their degree of success.
She suggested I start off with IUI. I did five cycles and all of them failed. We proceeded with ivf and egg retrieval with PGs testing of the embryos. I did a fresh transfer and it failed. We were in the middle of going through another round when a different doctor found a hydrosalphinx and I required surgery to remove the tube. I was able to have a successful pregnancy and live birth after that. I feel like they missed hydrosalphinx and I wasted a year of my time and money on IUIs that didn’t work because of the hydrosalphinx.
Describe your experience with the nursing staff at UCSF.
Nursing staff was always nice
Describe your experience with UCSF.
Big clinic in a nice location. They were pretty much on time with my appointments and follow up. You have to pay for parking but I guess that’s normal for the city. The warriors stadium went in next door so expect traffic on game days
6
Doctor
Martha Noel
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
4
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2021, Successful
10
10
Age 39
Unexplained
Prefer not to answer
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Thalia explained every step and future plans with me and my partner very clearly. She is very approachable and was very positive. I remember she told me every pregnancy is a miracle and I would believe that always. She had the right plan for me. I had a small surgery and she is such an expert that I recovered very fast and it was pretty smooth.
Great clinic. They communicated very well and they were approachable. I would recommend them always. UCSF has big infrastructure and they have experienced doctors and equipments. The nurses and coordinators are well knowledgeable and communicate well...Dr. Thalia was understanding and made sure she explained everything well
How was your experience with Thalia Segal at UCSF?
Dr. Thalia was understanding and made sure she explained everything well. I recovered very fast from a surgery because she is such an expert. She was positive and I will never forget that she told me on my first visit that every pregnancy is a miracle.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Any fertility journey is difficult but have patience along with the doctor. Trust her and her plans. There is light at the end of the tunnel.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Thalia explained every step and future plans with me and my partner very clearly. She is very approachable and was very positive. I remember she told me very pregnancy is a miracle and I would believe that always. She had the right plan for me. I had a small surgery and she is such an expert that I recovered very fast and it was pretty smooth.
Describe your experience with UCSF.
Great clinic. They communicated very well and they were approachable. I would recommend them always. UCSF has big infrastructure and they have experienced doctors and equipments. The nurses and coordinators are well knowledgeable and communicate well.
What specific things went wrong at UCSF?
  • Failed to call with results
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
9
Age 34
1 Fertility Medications
Unexplained
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Fujimoto] was warm but direct. He spoke very highly about his team and did a warm handoff. He clearly and fairly explained cost and risks and benefits of options and let us decide what is best for us. Most of all, instills hope...we went straight for IUI treatment plan after an ultrasound and genetic testing. We were delayed given COVID but are moving on to CLOMID + timed intercourse this month and then IUI next month.
The waiting room [at UCSF] was clean and comfortable with resources for support, including a book of advice/thoughts for patients to write in and read. The online communication system is very helpful. They respond very quickly when I message them in the online system...They [nursing staff] were clear and efficient...
How was your experience with Victor Fujimoto at UCSF?
He was warm but direct. He spoke very highly about his team and did a warm handoff. He clearly and fairly explained cost and risks and benefits of options and let us decide what is best for us. Most of all, instills hope.
What's one piece of advice would you give a prospective patient of Victor Fujimoto at UCSF?
none
During treatment, were you treated like a number or a human with Victor Fujimoto at UCSF?
He was warm, gave me individual consultation, and a hopeful prognosis which felt personal
Describe the protocols Victor Fujimoto used in your cycles at UCSF and their degree of success.
He said we should be pregnant given our age and nearly 2 years of trying, so we went straight for IUI treatment plan after an ultrasound and genetic testing. We were delayed given COVID but are moving on to CLOMID + timed intercourse this month and then IUI next month.
Describe your experience with the nursing staff at UCSF.
They were clear and efficient
Describe your experience with UCSF.
The waiting room was clean and comfortable with resources for support, including a book of advice/thoughts for patients to write in and read. The online communication system is very helpful. They respond very quickly when I message them in the online system.
Describe the costs associated with your care under Victor Fujimoto at UCSF.
So far, only a copay
10
Doctor
Victor Fujimoto
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, 13 Eggs Frozen
9
10
Age 39
1 Egg Freezing
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I really liked the way he [Dr. Mitch Rosen] talked to me about my plans and made sure it was considered in overall treatment. His style worked with my communication style...The only downside is after initial plan was set I never saw Dr. Rosen again and it would have been helpful to speak to him directly. Everything was done in a matter of weeks and the doctor who performed the retrieval was also very nice...it took place over three weeks or so.
They [nurses at UCSF] were extraordinarily well organized. I thought they were pleasant and easy to deal with and I had a lot of questions and went back and forth over whether to freeze...It's far from the city which was annoying to get to. However it was extremely efficient and I never waited for more than five minutes and also a pleasant environment. It's a very well oiled machine there...The only downside is after initial plan was set I never saw Dr. Rosen again and it would have been helpful to speak to him directly. Everything was done in a matter of weeks and the doctor who performed the retrieval was also very nice.
How was your experience with Mitch Rosen at UCSF?
I thought the clinic especially the nurses were incredible. The only downside is after initial plan was set I never saw Dr. Rosen again and it would have been helpful to speak to him directly. Everything was done in a matter of weeks and the doctor who performed the retrieval was also very nice.
What's one piece of advice would you give a prospective patient of Mitch Rosen at UCSF?
Go in with questions and prepared to freeze.
During treatment, were you treated like a number or a human with Mitch Rosen at UCSF?
I really liked the way he talked to me about my plans and made sure it was considered in overall treatment. His style worked with my communication style.
Describe the protocols Mitch Rosen used in your cycles at UCSF and their degree of success.
I don't recall much . except that it took place over three weeks or so.
Describe your experience with your nurse at UCSF. (Assigned nurse: Liz Gomes)
They were extraordinarily well organized. I thought they were pleasant and easy to deal with and I had a lot of questions and went back and forth over whether to freeze.
Describe your experience with UCSF.
It's far from the city which was annoying to get to. However it was extremely efficient and I never waited for more than five minutes and also a pleasant environment. It's a very well oiled machine there.
Describe the costs associated with your care under Mitch Rosen at UCSF.
$12000 - 10k for procedure plus meds and labs
Describe Mitch Rosen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
N/A
9
Doctor
Mitch Rosen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2016, Successful
8
10
Age 40 - 43
7 IUI
1 IVF
European
Income $200K - $499K
Consultant
1st of 2 Docs
Neutral
Strongly Recommends
Successful
Review of
He's [Dr Nam Tran] very matter of fact. I liked his straightforward nature, but if you are looking for someone to hold your hand, he's not it...Honest, direct feedback and recommendations. Acknowledging both the physical and emotional sides of the equation.
Twice an IUI Cycle was cancelled [at UCSF] due to missing my ovulation. I would have expected them to chedule check-ins earlier so that it wouldn't happen. Now, I am more forceful about scheduling my appointments early...Patient navigators are great. New facility at Mission Bay is beautiful and parking is easy. You will interact with a lot of different caregivers.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
He's very matter of fact. I liked his straightforward nature, but if you are looking for someone to hold your hand, he's not it.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
Honest, direct feedback and recommendations. Acknowledging both the physical and emotional sides of the equation.
Describe your experience with UCSF.
Patient navigators are great. New facility at Mission Bay is beautiful and parking is easy. You will interact with a lot of different caregivers.
What specific things went wrong at UCSF?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
Twice an IUI Cycle was cancelled due to missing my ovulation. I would have expected them to chedule check-ins earlier so that it wouldn't happen. Now, I am more forceful about scheduling my appointments early.
8
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
9
7
Age 35 - 36
2 IUI
1 IVF
Unexplained
European
Income $500K+
Only Doc Seen
Strongly Recommends
Neutral
Successful
[Dr. Thalia Segal] listened, explained everything (even multiple times when needed), and had a very thoughtful and clear communication style...called me personally later in the day when we found out our first positive pregnancy had a no heartbeat. Two years on, I still remember that phone call...She and the rest of the UCSF nursing team made what was one of the hardest days of my life bearable.
because UCSF is a large organization with its own silos there can be misses in the experience...we had to delay one procedure because someone in the back-office did not do what they said they would do to send an authorization request to my health insurance. It took active program management on my end keeping things on track and moving forward.
How was your experience with Thalia Segal at UCSF?
Dr. Segal helped us through one of the hardest experiences of our lives -- trying to get and stay pregnant. After we miscarried, we were set for the next transfer as I had just received my medications, but then Covid hit, and everything was put on hold, indefinitely. She called and emailed to check-in with us as time went by. She also helped navigate some of the challenges within the UCSF system. We now have an amazing daughter that I am so thankful for. I could not imagine going through this process without a doctor like Dr. Segal.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Dr. Segal is amazing but make sure she is/you are fully supported staff wise (nurse and coordinator).
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Segal was amazing throughout the entire process. She listened, explained everything (even multiple times when needed), and had a very thoughtful and clear communication style. She also called me personally later in the day when we found out our first positive pregnancy had a no heartbeat. Two years on, I still remember that phone call. And while the scheduling wizards were on our side, she was the doctor who performed the D&C procedure, and I would not have wanted anyone else to do it. She and the rest of the UCSF nursing team made what was one of the hardest days of my life bearable.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
We attempted two rounds of IUI. Both were not successful. We advanced to IVF. For egg retrieval, stimulation phase we used Estrace, Gonal F, Menopur and Ganirelix. The trigger was HCG. After live transfer, I was on Medrol, Endometrin, Estrace and then a Valium (one-time). For our second transfer (FET), originally, we were going to do the "gold standard" which included progesterone in oil. But then Covid hit, and everything was put on hold. When we re-engaged with Dr. Segal a few months later as things were opening back up, we decided to forgo the progesterone protocol as we had two embryos frozen in the same tube and opted to transfer both. I cannot recall the specifics of the protocol the second round, but it was much lighter. Thankfully, one embryo took.
Describe your experience with your nurse at UCSF.
I think because Dr. Segal was a newer doctor, in the beginning she did not have a dedicated nurse, just a coordinator. So, it was a rocky start. Things improved once she had a dedicated nurse, although there were two nurses helping at times, which sometimes complicated things.
Describe your experience with UCSF.
UCSF does feel as though it's at the forefront of medical advancement. But because UCSF is a large organization with its own silos there can be misses in the experience. UCSF was the only clinic that was covered by my work's fertility benefit, so we made it work. But we had to delay one procedure because someone in the back-office did not do what they said they would do to send an authorization request to my health insurance. It took active program management on my end keeping things on track and moving forward. I imagine if you are self-paying, it is a much easier experience. But being covered by a fertility benefit made the experience at times extremely hard. The unseen benefit was my insurance provider (Aetna) had a nurse that I eventually discovered who helped me navigate the whole insurance filing process for both infertility and then for pregnancy.
Describe the costs associated with your care under Thalia Segal at UCSF.
Unfortunately, I do not. My work provided an infertility benefit that we were able to leverage. We did have to pay our deductible and then 10% of the costs. I believe we paid somewhere between $5k and $10k but cannot be more specific at this time.
Describe Thalia Segal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I am thankful we decided to do multiple embryos the second time. We were a little worried about the idea of twins but also it helped us get going again after the Covid halt.
What specific things went wrong at UCSF?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
I mentioned this earlier but we had to delay a procedure because we needed insurance authorization and the coordinator's coordinator (no one I had access to) did not fax paperwork when they said they would and a week later when I emailed my insurance provider to confirm everything, I discovered it had not been done. It took an escalation to the managing staff to get things back on track but by then, we had to delay the process a month. At the time, I was devastated.
9
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
8
8
Age 33 - 35
4 IUI
2 IVF
Uterine Fibroids
Unexplained
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Segal was very patient with our concerns, and we never felt rushed through our many questions. She also, once we had the failed transfer, added a stitch + string to make future transfers easier, which was very effective. She tends on the optimistic / "don't worry about it" side of things, but was also very sympathetic when we experienced setbacks. There was a lot of authenticity...
two distinct phases of our treatment with UCSF. For the first half, we ended up just seeing whoever was available, which was quite frustrating since my partner had some anatomical irregularities that served as fresh challenges over and over...had to abort (and re-freeze) an embryo transfer because the (non-Dr. Segal) doctor couldn't get the catheter in, Dr. Segal started coordinating our visits with her working days, and the quality and personal care level went up by quite a bit.
How was your experience with Thalia Segal at UCSF?
Dr. Segal was very patient with our concerns, and we never felt rushed through our many questions. She also, once we had the failed transfer, added a stitch + string to make future transfers easier, which was very effective. She tends on the optimistic / "don't worry about it" side of things, but was also very sympathetic when we experienced setbacks. There was a lot of authenticity and Dr. Segal is up-to-date on research.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Same advice to give anybody with UCSF -- try to coordinate your visits with your primary doctor's shifts.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
There were two distinct phases of our treatment with UCSF. For the first half, we ended up just seeing whoever was available, which was quite frustrating since my partner had some anatomical irregularities that served as fresh challenges over and over. After we had to abort (and re-freeze) an embryo transfer because the (non-Dr. Segal) doctor couldn't get the catheter in, Dr. Segal started coordinating our visits with her working days, and the quality and personal care level went up by quite a bit. At the same time, we also started getting a much better nurse (Laurel Poole) and coordinating team. As mentioned in other reviews, the "default" nursing team is hard to work with -- poor communicators.
Describe your experience with UCSF.
UCSF has top-quality doctors and extremely high-variance support from the coordinating team. I felt confident in the answers to my medical questions. UCSF also has a lot of supporting materials and resources if you know how to find them. For examples, when we moved to PIO, we were assigned an "injection coach" nurse who was great.
Describe Thalia Segal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Dr. Segal prefers single embryo transfer, but we did do a multiple embryo transfer after our first egg retrieval, which only yielded two embryos, one of which went through an unnecessary thaw-refreeze cycle.
8
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 34 - 35
1 IUI
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I saw Dr. Segal for unexplained secondary infertility. She did all the necessary testing and and performed a hysteroscopy on me before we moved forward with fertility treatments...very supportive, listened to me, answered all my questions and guided me in my decisions with her knowledge and experience...wish that I could continue my regular OB care with her and her team due to how well they took care of me.
UCSF Fertility has its own patient portal where you can send messages directly to your care team and the staff. They are quick to respond and make your appointments, send you documents and even had modules for each treatment I received that showed what to expect and how things would work...[nurse] even called me on one of her days off to make sure everything was ok.
How was your experience with Thalia Segal at UCSF?
I saw Dr. Segal for unexplained secondary infertility. She did all the necessary testing and and performed a hysteroscopy on me before we moved forward with fertility treatments. She was very supportive, listened to me, answered all my questions and guided me in my decisions with her knowledge and experience. I loved working with Dr. Segal and wish that I could continue my regular OB care with her and her team due to how well they took care of me.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
My only advice to prospective patients is to get on the list to see her ASAP.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Segal and her team personally reached out to me on every occasion necessary. I had 2 procedures and they called me each day and the day after to check on me and how I was doing. I was able to speak with someone on her direct team each time I asked.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
First I had a hysterosalpingography (HSG) to assess the status of my uterus and tubes after 2 years of infertility and an ectopic pregnancy. Then there was some irregularities on my initial ultrasound and I underwent a hysteroscopy to remove some tissue and scarring in my uterus. Next, together, we opted to attempt 1 IUI cycle before proceeding with IVF. I did 5 days on Clomid 100mg, had an ultrasound to count follicles. on Day 10 I did 1 trigger injection of Ovidrel 250mcg. Had the IUI on day 12. On day 14 I began using Endometrin 100mg vaginal inserts. 2 weeks after my IUI I received a positive pregnancy test and used Endometrin until my 10th week.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anne)
Anne is the best! She contacted me personally on many occasions to check on me after procedures, after a little bleeding scare I had. She even called me on one of her days off to make sure everything was ok.
Describe your experience with UCSF.
UCSF Fertility has its own patient portal where you can send messages directly to your care team and the staff. They are quick to respond and make your appointments, send you documents and even had modules for each treatment I received that showed what to expect and how things would work.
Describe the costs associated with your care under Thalia Segal at UCSF.
UCSF sent me an estimated amount for my IUI with my insurance we paid a considerably lower amount than estimated.
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 30 - 32
Uterine Fibroids
Other
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
UCSF definitely sees a lot of patients but I always felt like I had the full attention of my doctor [Dr. Thalia Segal]. I appreciate her taking the time to get to know my perspective and explain concepts to me. She even called me directly multiple times to clarify asks...I had complete trust in her expertise and competence and felt heard in my concerns and questions. I never felt rushed or dismissed.
UCSF is a top research hospital. They’re on the cutting edge of fertility and genetics research, which is why I sought them out. The trade off of that is that their staff are all researchers in addition to practitioners. This means potential for less consistency in care, or more requirement for you to navigate a big system. Almost every person I encountered at UCSF was kind, professional, and extremely competent.
How was your experience with Thalia Segal at UCSF?
I have only fantastic things to say about Dr. Segal. I had complete trust in her expertise and competence and felt heard in my concerns and questions. I never felt rushed or dismissed. UCSF does have an on call model, but I knew this going in. I expected to see multiple physicians— all of whom were of top caliber and very warm— but Dr. Segal always followed up with me directly.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Not sure.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
UCSF definitely sees a lot of patients but I always felt like I had the full attention of my doctor. I appreciate her taking the time to get to know my perspective and explain concepts to me. She even called me directly multiple times to clarify asks.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
Saline sonogram revealed a polyp, which was removed via out patient procedure. Elevated hormones revealed potential thyroid issue now managed with medication. My husband and I naturally conceived the cycle after polypectomy, so we assume that was a major contributor. Unfortunately that pregnancy ended in a missed miscarriage. Because of the time sensitive nature (fear of ectopic), another on call doctor performed the procedure, but Dr Segal called me multiple times that weekend to check in. I then conceived again the next cycle. Between the thyroid and the polyp, I believe Dr. Segal has helped me resolve my fertility issues.
Describe your experience with your nurse at UCSF. (Assigned nurse: Kali )
Kali was an amazing support during my two back to back pregnancies (first one non viable). She and I checked in nearly every day while going through the confusion of a possible ectopic and ultimate MMC.
Describe your experience with UCSF.
UCSF is a top research hospital. They’re on the cutting edge of fertility and genetics research, which is why I sought them out. The trade off of that is that their staff are all researchers in addition to practitioners. This means potential for less consistency in care, or more requirement for you to navigate a big system. Almost every person I encountered at UCSF was kind, professional, and extremely competent.
Describe the costs associated with your care under Thalia Segal at UCSF.
I am very fortunate that my insurance covered all of my treatment and would have covered any IVF cycles had we taken that path. There is a billing coordinator you can talk to about all the details.
Describe Thalia Segal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
It’s my understanding UCSF recommends single transfer as it is safer. I didn’t push for more details.
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020 - 2021, Successful
8
8
Age 41 - 42
5 IUI
1 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Accountant
Neutral
Neutral
Successful
Dr. Segal was very respectful and genuine...We mostly had video calls and [she] would listen to my concerns and answer my questions. I never felt rushed...During [the two months the clinic was closed during Covid], Dr. Segal prescribed me clomid so we can keep trying on our own. Later my protocol switched to only menopur for 5 days then IUI at the clinic...[she] treated my husband and I as her patients the moment we met her
When you do self pay, you pay the entire cycle upfront but UCSF would only charge you the stage you go through. If the cycle stops at a certain point before egg retrieval, you can have the remainder applied to the next cycle...Everyone at the fertility clinic was very nice but I can tell that they were very busy. There were a few times where we had to sign the same paperwork multiple times because it got lost. Eventually we learned to take a picture of it so that we can quickly send it off in case that couldn’t find it
How was your experience with Thalia Segal at UCSF?
I had consulted with 3 not-so-nice doctors/clinics before meeting with Dr.Segal at UCSF. The 3 doctors/clinics either talked to me like a sales pitch or brushed me off insinuating that I would lower their success rate. Therefore by that point, aside from seeking for help, I also just wanted someone to be kind to us. Dr. Segal treated my husband and I as her patients the moment we met her. She was so compassionate, explained the process to us clearly, was easy to talk to, and most importantly— I can tell that she wanted to help us achieve our baby goals. She got the ball rolling the day of consultation. Nurses drew blood and listed out the medication I’ll need. Dr. Segal gave us the cliff notes on how to navigate and follow up with their clinic. Essentially, she also told us to be patient but yet follow up with the staff. Additionally, she told us that it was usually the people who stayed persistent who saw success. That really helped set expectations for us — and when things got tough, we reminded each other to stay persistent.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Be mindful that everyone at the clinic is very busy. Be patient with the staff but also stay organized. I was constantly on top of scheduling my appointments, making sure I don’t have any payments outstanding with finance dept (it can delay your treatment), and make sure the nurses have sent the medication authorization to your pharmacy. Also, Dr.Segal is busy. When I don’t hear back in 1-2 days (pending the urgency), I’ve had to follow up and ask someone to check if Dr. Segal has seen my request.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Segal was very respectful and genuine. It always felt like I talking to a friend. We mostly had video calls and Dr. Segal would listen to my concerns and answer my questions. I never felt rushed.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
My protocol was lead in with estrace then gonal-f + menopur injections each night for about 5 days. The clinic shut down for 2 months during the beginning of the pandemic in 2020. During this time, Dr. Segal prescribed me clomid so we can keep trying on our own. Later my protocol switched to only menopur for 5 days then IUI at the clinic.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anne Garcillano and Eugenia Gonzalez)
Everyone at the fertility clinic was very nice but I can tell that they were very busy. There were a few times where we had to sign the same paperwork multiple times because it got lost. Eventually we learned to take a picture of it so that we can quickly send it off in case that couldn’t find it. Other than that, all the nurses were always professional and very pleasant. Anne would take the time out to chat with me when she calls to schedule my next appointment. Going through fertility treatment can get emotionally exhausting. Anne was very sweet in cheering me on and kept me motivated.
Describe your experience with UCSF.
Our insurance doesn’t cover IVF so I feel very fortunate to have UCSF offer lower cost treatments. When you do self pay, you pay the entire cycle upfront but UCSF would only charge you the stage you go through. If the cycle stops at a certain point before egg retrieval, you can have the remainder applied to the next cycle. UCSF is also my primary hospital and overall my experience has been very positive.
Describe the costs associated with your care under Thalia Segal at UCSF.
Our insurance allowed up to 6 IUI treatments but didn’t cover IVF and medication. Unfortunately I don’t remember the exact cost but I do remember that UCSF IVF were the lowest compared to the other clinics. You pay the entire cycle upfront but UCSF would only charge you the stage you go through. If the cycle stops at a certain point before egg retrieval, you can have the remainder applied to the next cycle. Fertility medication is in addition to the cycle cost. My medication for IVF and stimulated IUI cost around $7-9k each cycle. We did 2 IVF cycles and 5 IUI cycles.
Describe Thalia Segal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
We didn’t have this discussion.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
I had to follow up a few times to get someone to send my medication to my pharmacy. There are a few times when the timing was very tight. Luckily my pharmacy (which my nurse recommended) does same day delivery.
8
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
8
Age 38 - 39
5 IUI
1 Embryo Freezing
IVF
Uterine Fibroids
European
4th of 4 Docs
Strongly Recommends
Neutral
Successful
Dr. Mok-Lin was clear with us about what was happening at each stage of care - the risks, the odds - and listened to our questions and concerns. We transferred care to her at UCSF after a negative experience with a practitioner at another clinic. She was professional but empathetic to the additional level of stress we were experiencing...She will be compassionate but professional...We brought 4 frozen embryos with us when we began working with Dr. Mok-Lin. During the first cycle to prepare for the embryo transfer, I ovulated and we also found a uterine fibroid. She recommended we cancel the cycle, use lupron for a brief period of time, and then start again. The second cycle worked as planned and the embryo transfer was successful.
The nursing staff [at UCSF] were pleasant and responsive. Sometimes their responses seemed vague when I called in with questions. I understand that maybe they can only speak to data...It seemed that they were changing the protocol at the time, and I received old info and new info...They were professional in helping us transfer care (and our embryos) from another clinic that was not cooperative. The finance department seemed understaffed, but everyone I interacted with at the clinic was pleasant and helpful. Because of the size of the clinic and the number of patients they work with, I was concerned about feeling like I was going through a revolving door. That's something you need to prepare yourself for.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin was clear with us about what was happening at each stage of care - the risks, the odds - and listened to our questions and concerns. We transferred care to her at UCSF after a negative experience with a practitioner at another clinic. She was professional but empathetic to the additional level of stress we were experiencing.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
She will be compassionate but professional.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I felt like a human with this doctor but the UCSF program is set up for scale, so it's hard not to feel like a number at times.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
We brought 4 frozen embryos with us when we began working with Dr. Mok-Lin. During the first cycle to prepare for the embryo transfer, I ovulated and we also found a uterine fibroid. She recommended we cancel the cycle, use lupron for a brief period of time, and then start again. The second cycle worked as planned and the embryo transfer was successful.
Describe your experience with the nursing staff at UCSF.
The nursing staff were pleasant and responsive. Sometimes their responses seemed vague when I called in with questions. I understand that maybe they can only speak to data.
Describe your experience with UCSF.
They were professional in helping us transfer care (and our embryos) from another clinic that was not cooperative. The finance department seemed understaffed, but everyone I interacted with at the clinic was pleasant and helpful. Because of the size of the clinic and the number of patients they work with, I was concerned about feeling like I was going through a revolving door. That's something you need to prepare yourself for.
What specific things went wrong at UCSF?
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
When you're anxious that every single thing you do may compromise the pregnancy, it's not good to get conflicting information about how to use progesterone injections. It seemed that they were changing the protocol at the time, and I received old info and new info.
10
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 33
3 IUI
1 IVF
Donor Sperm
Unexplained
European
Latinx
Black or African-American
Native American
Income $100K - $199K
Operations
3rd of 3 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mok-Lin] explained things in a way that was clear and direct, but she was also warm and kind. We felt very glad that she was our doctor, in general. But a moment that really struck us was during the IVF orientation. She unapologetically corrected the embryologist and other patients who asked about finding out the gender of the embryo, when they were actually wanting to know the sex. We loved that she did that without hesitation and felt it was a simple thing, but made a huge difference for us as an queer family. It’s also just accurate!
She [nurse at UCSF] was very helpful and accessible, and always positive. The team was so kind, as a whole...From the doctor, nurse, phlebotomists, receptionists, they are an incredible team of people who get to help people make families and it shows that they value their role in that work. We only had communication issues with one person, Eugenia. It was difficult to communicate clearly with her via email and at times it was very frustrating. However, we only interacted with her in the early stages of our treatment, and once we no longer had to everything else was great!
How was your experience with Evelyn Mok-Lin at UCSF?
I honestly can’t think of anything I’d have wanted in a doctor that Dr. Mok-Lin didn’t do. She was professional and compassionate. She communicated clearly and in a way that we could understand. We had such a wonderful experience with her and her team that we have already recommended her to anyone we know who is pursuing starting a family. Dr. MoK-Lin was respectful, kind, courteous, and we fully trusted her judgement during the entire course of treatment. We are so glad to have gone through this process under her care.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Be open about challenges you may be nervous about. Dr. Mok-Lin was great at setting our minds at ease when we were worried about anything, but also offered solutions and took our opinions into account, so don’t be afraid to voice concerns.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mom-Lin explained things in a way that was clear and direct, but she was also warm and kind. We felt very glad that she was our doctor, in general. But a moment that really struck us was during the IVF orientation. She unapologetically corrected the embryologist and other patients who asked about finding out the gender of the embryo, when they were actually wanting to know the sex. We loved that she did that without hesitation and felt it was a simple thing, but made a huge difference for us as an queer family. It’s also just accurate!
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
Dr. Mok-Lin did a fresh cycle. She shortened my treatment for egg retrieval because I responded very positively to the injections. I ended up with OHSS, but it resolved after about a week. I can’t remember too many specifics other than that she allowed me to not do the steroids due to my risk for mania.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Shem was in red empathetic. She was very helpful and accessible, and always positive. The team was so kind, as a whole. It felt like everyone loved their jobs and wanted to support us as much as possible.
Describe your experience with UCSF.
They are organized and have excellent systems in place that keep you informed throughout the treatment cycle. The staff are all incredibly kind, positive, knowledgeable, and helpful. We loved that we chose UCSF. From the doctor, nurse, phlebotomists, receptionists, they are an incredible team of people who get to help people make families and it shows that they value their role in that work. We only had communication issues with one person, Eugenia. It was difficult to communicate clearly with her via email and at times it was very frustrating. However, we only interacted with her in the early stages of our treatment, and once we no longer had to everything else was great!
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
We paid for a test out of pocket, but financed the treatments totaling a little over $13,000.00. We also paid for the medications out of pocket and those were about $250, if I remember correctly. I also had acupuncture regularly and we purchased donor sperm and had it shipped, which added about $3,500 to our total costs.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I’m very glad we transferred just one embryo. She explained that there was a high likelihood that the embryo would take on the first cycle because we had such positive result with retrieval and fertilization and that the best bet for a singleton was transferring just one blastocyst.
What specific things went wrong at UCSF?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
The only person we had issues with both of the before mentioned topics was Eugenia. I had emailed some paperwork over, and I can’t quite remember the details, but she said they didn’t have them. I think it was related to lab results. The only other thing was that we asked Shem if Dr. Mok-Lin wanted us to do ICSI, because the financing company (Arc) asked us. We didn’t know what ICSI was and why, so when Shem emailed back and said Dr. Mok-Lin recommended it, we told them yes. However, since we had purchased donor sperm, it had been tested and when we met again with Dr. Mok-Lin, she said there must have been a misunderstanding because ICSI is done when there are issues with sperm, which there shouldn’t have been because the sperm banks screen for those issues. In the end, we had to pay $200 to the financing company to “cancel” the ICSI procedure financing aspect of things because we were told the wrong information.
10
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 38 - 40
4 IUI
2 IVF
Unexplained
South Asian
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
The first time we met Dr Segal, we know that we are in good hands. She was very patient with us and explained to my husband and I our options and a good plan to on how to move forward with our situation...We may have some set backs during the egg retrieval, but those are uncontrolled set backs. I was already losing hope, but [she] was very supportive and she gave us hope...
Everyone [at UCSF] is so nice, accomodating despite the busy schedules (at times) and they were all pleasant. From the front desk, to the nurses, np's and doctors, everyone is nice and friendly. I did not have any issues at all. We were very well accomodated and assisted. Even the answering service during after hours was very good. Overall we had a great experience with our clinic.
How was your experience with Thalia Segal at UCSF?
As a patient of Dr Segal, I would say I am lucky to have her as my fertility doctor. We may have some set backs during the egg retrieval, but those are uncontrolled set backs. I was already losing hope, but Dr segal was very supportive and she gave us hope, she was one of those people who encouraged us not to loose hope and to give it another try.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Just prepare yourself, and be ready for anything, yet stay hopeful since you have a great doctor.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
The first time we met Dr Segal, we know that we are in good hands. She was very patient with us and explained to my husband and I our options and a good plan to on how to move forward with our situation. She was understanding and very helpful as well, we were at ease and confident she will take good care of us.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
Sorry, I cannot remember thoroughly all the specifics of my treatments that were done. The first egg retrieval took longer than expected since most of my eggs were behind. 9 eggs were retrieved, 2 were tested but were not viable. Second egg retrieval had to be halted midway, since my eggs were not responding and I did not produce much eggs. The 3rd egg retrieval resulted to 9 eggs, 4 tested and 3 were viable.
Describe your experience with your nurse at UCSF. (Assigned nurse: Anne)
Our primary nurse was the best. During this ivf journey, she was with us all the way. She was very compassionate, understanding, and she would try to get back to me as soon as she can whenever I have queries and concern. I could have not asked for a better nurse since we were lucky to have her.
Describe your experience with UCSF.
I had a wonderful experience at my clinic. Everyone is so nice, accomodating despite the busy schedules (at times) and they were all pleasant. From the front desk, to the nurses, np's and doctors, everyone is nice and friendly. I did not have any issues at all. We were very well accomodated and assisted. Even the answering service during after hours was very good. Overall we had a great experience with our clinic.
Describe the costs associated with your care under Thalia Segal at UCSF.
I was under Arc Financing
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 36 - 37
3 Egg Freezing
IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
South Asian
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Segal treated me as she would treat herself...listened to me, my problems, and what i was hoping to get from the IVF process...extremely compassionate and has empathy...For me, I understood with IVF there was 50/50 chance of conceiving and [she] was transparent about that...trusted her for two of my cycles and i conceived in both, one cycle ended in miscarriage and the other to a beautiful baby boy.
Clinic [UCSF] itself is good. I dont like the accounting team, i was double charged for a surgery that i paid out of pocket and they continue to harass me for payment. After multiple back and forth and supervisor calls they admitted it was a mistake on their end. Not what an IVF patient needs...The nurse changed a few times, all were nice, however it was hard communicating...
How was your experience with Thalia Segal at UCSF?
Dr. Segal is a very nice person & a very competent provider. She is compassionate, has empathy towards her patients and treats her patient with respect and dignity. She treated me as if she would treat herself. I trusted her for two of my cycles and i conceived in both, one cycle ended in miscarriage and the other to a beautiful baby boy. I would recommend her to anyone who is having difficulty conceiving.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
IVF is not easy, it takes time, patience, energy and resources - take it one day at a time and keep a positive attitude. Do your research. Be transparent with your provider about your expectations and ask a lot of questions.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Segal treated me as she would treat herself. She listened to me, my problems, and what i was hoping to get from the IVF process. She is extremely compassionate and has empathy. I trusted her whole heartedly. For me, I understood with IVF there was 50/50 chance of conceiving and Dr Segal was transparent about that. However, she has such a positive energy, i felt i was going to conceive on each of my cycles with her, which I did.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
FET with estrogen patches with agonist
Describe your experience with your nurse at UCSF. (Assigned nurse: Changed a few times)
The nurse changed a few times, all were nice, however it was hard communicating with the because i would hear back quick enough. Maybe don’t change nurses often and don’t overwork them.
Describe your experience with UCSF.
Clinic itself is good. I dont like the accounting team, i was double charged for a surgery that i paid out of pocket and they continue to harass me for payment. After multiple back and forth and supervisor calls they admitted it was a mistake on their end. Not what an IVF patient needs.
Describe the costs associated with your care under Thalia Segal at UCSF.
Most were covered by my health insurance. One surgery was not and i paid out of pocket onsite; however they billed my heath insurance again and my health insurance to me. I was charged twice. It was really annoying that they messed up my charges, after multiple calls and talk with supervisor, they fixed the problem. IVF patient already have a lot going on and this mistake on their end was a nuisance
Describe Thalia Segal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Dr. Segal knew my medical history and suggested no multiple embryo trasfer even though i would have wanted that. She was right, i ended up having a cerclage with a singleton, so i am grateful she helped me make the right choice.
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 39 - 40
2 IUI
2 IVF
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I genuinely felt like Dr. Segal cared about me as a person and was rooting for my success...kind, caring, highly knowledgeable provider. I was diagnosed with unexplained infertility in 2020 and got pregnant within a year and a half. I underwent two rounds of IVF with a successful pregnancy. I still have plenty of embryos in the bank for future pregnancies. I will definitely return to this provider for my second.
The fertility clinic [UCSF] is very well organized...You will not likely see your primary RE when you go in for appointments. Nurse practitioners perform IUIs and most of the monitoring appointments...MDs rotate for procedures...[nurse] always explained the protocols to me and was very empathetic...genuinely felt like Dr. Segal cared about me as a person and was rooting for my success.
How was your experience with Thalia Segal at UCSF?
Dr. Segal is a kind, caring, highly knowledgeable provider. I was diagnosed with unexplained infertility in 2020 and got pregnant within a year and a half. I underwent two rounds of IVF with a successful pregnancy. I still have plenty of embryos in the bank for future pregnancies. I will definitely return to this provider for my second.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Understand that fertility treatments are not guaranteed. It's not the provider's fault when the result is unsuccessful.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
I genuinely felt like Dr. Segal cared about me as a person and was rooting for my success.
Describe your experience with your nurse at UCSF. (Assigned nurse: Kali)
Kali was an excellent nurse. She always explained the protocols to me and was very empathetic.
Describe your experience with UCSF.
MDs rotate for procedures. You will not likely see your primary RE when you go in for appointments. Nurse practitioners perform IUIs and most of the monitoring appointments. All providers at UCSF are excellent. The fertility clinic is very well organized.
Describe the costs associated with your care under Thalia Segal at UCSF.
Covered by insurance.
Describe Thalia Segal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Fresh transfer with two embryos worked for me!
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 32 - 34
3 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Segal was very communicative and warm...has also kept in touch over the years, which I really appreciate...hard not to feel like a number sometimes in a big system like UCSF, but those times were few and far between...took the time to provide relevant education and walk us through, step by step, what would happen. I even remember a time she drew a diagram for us, which I loved!...collaborative and respectful.
It's hard not to feel like a number sometimes in a big system like UCSF, but those times were few and far between...Great space, easy to get to with transit. Parking was sometimes annoying. The people drawing blood were great....I liked that the waiting area had little books and notes from other women struggling with infertility...
How was your experience with Thalia Segal at UCSF?
She was great. I really appreciated how she took the time to provide relevant education and walk us through, step by step, what would happen. I even remember a time she drew a diagram for us, which I loved! She was collaborative and respectful.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
To not be afraid to talk openly about concerns. She is very collaborative. For example - I didn't want to use Clomid bs I was worried about the risk for multiples, and we talked in depth about the risks and benefits.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Segal was very communicative and warm. She has also kept in touch over the years, which I really appreciate. It's hard not to feel like a number sometimes in a big system like UCSF, but those times were few and far between.
Describe the protocols Thalia Segal used in your cycles at UCSF and their degree of success.
I don't remember!
Describe your experience with your nurse at UCSF.
They were great. I appreciated the financial navigator. The only thing missing was better access to mental health support
Describe your experience with UCSF.
Great space, easy to get to with transit. Parking was sometimes annoying. The people drawing blood were great. Nothing else I can think of! I liked that the waiting area had little books and notes from other women struggling with infertility
Describe the costs associated with your care under Thalia Segal at UCSF.
It was about $40k in total - we paid out of pocket for everything
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2022, Successful
10
7
Age 32 - 36
1 IUI
IVF
Egg Freezing
Embryo Freezing
Unexplained
Prefer not to answer
Strongly Recommends
Neutral
Successful
Dr. Segal is very compassionate...She came up with a detailed plan and always explained the choices and potential options. I liked to ask a lot of specific questions and she always explained things in person or in follow up emails...[new patient advice] Ask questions and advocate for what you want. She will find a plan that works for you.
UCSF has a deep bench of doctors. They rotate care for procedures. Everyone I interacted with was kind. The nursing staff can be a little disorganzied, so sometimes you have to follow up, but they are responsive once you follow up...[Dr. Segal] came up with a detailed plan and always explained the choices and potential options. I liked to ask a lot of specific questions and she always explained things in person or in follow up emails
How was your experience with Thalia Segal at UCSF?
Dr. Segal is fantastic. I would recommend her to anyone. She came up with a detailed plan and always explained the choices and potential options. I liked to ask a lot of specific questions and she always explained things in person or in follow up emails. I highly recommend her.
What's one piece of advice would you give a prospective patient of Thalia Segal at UCSF?
Ask questions and advocate for what you want. She will find a plan that works for you.
During treatment, were you treated like a number or a human with Thalia Segal at UCSF?
Dr. Segal is very compassionate. Always follows up and provides answers to all question.
Describe your experience with the nursing staff at UCSF.
Very friendly in person, but you often have to follow up on specific issues.
Describe your experience with UCSF.
UCSF has a deep bench of doctors. They rotate care for procedures. Everyone I interacted with was kind. The nursing staff can be a little disorganzied, so sometimes you have to follow up, but they are responsive once you follow up.
10
Doctor
Thalia Segal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources