UMass Memorial

Belmont
119 Belmont Street
Worcester, MA 01605
508-334-1345
Kendall
33 Kendall
Worcester, MA 01605
508-334-1345
On a scale from 0-10, how likely are you to recommend UMass Memorial to a friend?
Neutral: 100%7
2 assessments
  • 0% Strongly recommend (9-10)
  • 100% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
4.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
8.5
Average Doctor Score
2 doctors
2 assessments
7
Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Endometriosis, Male Factor, Poor Egg Quality
7
The [UMass Memorial] clinic as a whole is disorganized. They share a space with a general OB/GYN clinic and I can't stress enough how much it sucks to come in for an appointment and be surrounded by some of Worcester's finest with bellies the size of basketballs. Whoever decided that was a good idea is a total masochist. Also had issues where the lab wasn't staffed for morning bloodwork or the secretaries completely bungled my appointment scheduling...
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Age
29 - 31
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Endometriosis, Male Factor, Poor Egg Quality
7
Describe your experience with UMass Memorial.
The clinic as a whole is disorganized. They share a space with a general OB/GYN clinic and I can't stress enough how much it sucks to come in for an appointment and be surrounded by some of Worcester's finest with bellies the size of basketballs. Whoever decided that was a good idea is a total masochist. Also had issues where the lab wasn't staffed for morning bloodwork or the secretaries completely bungled my appointment scheduling.
During treatment, were you treated like a number or a human with Shaila V. Chauhan at UMass Memorial?
Mostly because the nurses were so attentive.
Describe your experience with your nurse at UMass Memorial. (Assigned nurse: Pauline)
Although I also dealt with Laura Jean, Pauline was my primary nurse and she was amazing through every step of the process. She was compassionate and knowledgable and would call just to make sure that I was okay. Laura Jean was also wonderful, and always was able to make me laugh even through some of the worst times of my life.
What specific things went wrong at UMass Memorial?
  • Lost appointments
How was your experience with Shaila V. Chauhan at UMass Memorial?
She isn't the type to hold your hand and tiptoe around. She's very direct, but at the same time she cares on a personal level.
Describe the protocols Shaila V. Chauhan used in your cycles at UMass Memorial and their degree of success.
We did one antagonist and then one agonist cycle. My fifth transfer was to be the last one before we started discussing more aggressive treatments, but that was the one that resulted in my daughter.
Describe the costs associated with your care under Shaila V. Chauhan at UMass Memorial.
Covered by insurance.
8
Doctor
Shaila V. Chauhan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UMass Memorial
Belmont
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Tubal Blockage
7
I have only spoken with them [UMass Memorial] on the phone. They once called and said I was good to go on an IUI only to call back and say there was a mistake bc they didn't see that the egg was on the side that was blocked. That was frustrating as I feel care should always be taken to read the chart first...Go for an early morning apt. The lab is kind of hit or miss...
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Age
35 - 37
Treated
2014 - 2016
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Tubal Blockage
7
Describe your experience with UMass Memorial.
Go for an early morning apt. The lab is kind of hit or miss.
During treatment, were you treated like a number or a human with Julia Johnson at UMass Memorial?
She has a great bedside manner. She takes the time to talk with you and call you.
Describe your experience with the nursing staff.
I have only spoken with them on the phone. They once called and said I was good to go on an IUI only to call back and say there was a mistake bc they didn't see that the egg was on the side that was blocked. That was frustrating as I feel care should always be taken to read the chart first.
What specific things went wrong at UMass Memorial?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Julia Johnson at UMass Memorial?
She does all consults but IUI and ultrasound are performed by staff. She did the HSG though.
Describe the protocols Julia Johnson used in your cycles at UMass Memorial and their degree of success.
I have a blocked tube. She did not think unblocking would necessarily solve the problem. Sometimes I wonder if I should have just done the procedure anyway because I felt I lost a few months trying while I waited for new insurance to kick in that would cover IUI. She said I only had a small chance the tube would stay open.
Describe the costs associated with your care under Julia Johnson at UMass Memorial.
I live in mass and have insurance that covers my procedures. I pay for my insurance out of pocket. It is $440/mo.
9
Doctor
Julia Johnson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UMass Memorial
Belmont
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.