UNC Fertility

6 doctors work here

Rated 8.5
Strongly recommend: 62%Neutral: 27%Don't recommend: 11%8.5
62% strongly recommend
84 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.4
9.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
903
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Raleigh
7920 ACC Bld
Raleigh, NC 27617
919-908-0000

84 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 31
IUI
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Friendly, comforting and very informative. I was scared to undergo one of my procedures and he [Dr. Fritz] calmly walked me through it step by step, which really helped me not freak out. He gives every bit of information relating to your options and answers any questions thoroughly. He also took it upon himself to contact my regular OBGYN and let her know what was going on.... Initial consultation, HSG to check for any blockages, left tube blocked but developed a plan for IUI going forward with an understanding that we will consider IVF in the event that IUI fails.
Everyone [UNC Fertility] seems really nice and friendly, very good at communicating basic procedures (taking blood, whatever else) and they have a great portal that I can access at anytime with questions or to look at my records/ schedule. Also, very helpful with financial counseling.... Very organized and easy to access information either by phone or through the portal; feels very patient oriented. They are constantly reaching out about scheduling questions or finance questions. Nice office space
How was your experience with Marc Fritz (retired) at UNC Fertility?
Friendly, comforting and very informative. I was scared to undergo one of my procedures and he calmly walked me through it step by step, which really helped me not freak out. He gives every bit of information relating to your options and answers any questions thoroughly. He also took it upon himself to contact my regular OBGYN and let her know what was going on.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be ready for a lot of information but don't be afraid to ask questions or clarify things!
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Dr. F is very friendly and personable right from the start, he was very welcoming and easy to talk to and gave us a ton of information on our first visit. He discussed our test results and explained what they meant and what we should do going forward. His information was very thorough and he was quick with scheduling and even informed us that he had a preplanned trip so would be out of office for a few days after one of our procedures.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
Initial consultation, HSG to check for any blockages, left tube blocked but developed a plan for IUI going forward with an understanding that we will consider IVF in the event that IUI fails.
Describe your experience with the nursing staff at UNC Fertility.
Everyone seems really nice and friendly, very good at communicating basic procedures (taking blood, whatever else) and they have a great portal that I can access at anytime with questions or to look at my records/ schedule. Also, very helpful with financial counseling.
Describe your experience with UNC Fertility.
Very organized and easy to access information either by phone or through the portal; feels very patient oriented. They are constantly reaching out about scheduling questions or finance questions. Nice office space, although it's a bit of a drive from where we are.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
My insurance does not cover UNC but they have reached out about financial counseling multiple times. We have paid for everything up front and it has been fine so far.
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
9
9
Age 34 - 35
2 IUI
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Be ready for her [Dr. Mersereau] to put everything into action. She is no fuss but cares greatly...She was the first doctor to explain things to us in ways we could understand and not just go for all the technical verbage...Dr. M was willing to work with us exploring all options available instead of just saying it wouldn't work and going straight to IVF...We did 3 medicated cycles under direction using Femara. The first cycle the IUI wasn't able to happen. The last two cycles the IUI happened but both resulted in negatives. She is trying that approach because I asked about it. With one blocked tube and unexplained diagnosis, I don't want to leave any option unused.
What I love about the clinic [UNC Fertility] is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule...Mindy and Wendy [nurses] have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.
How was your experience with Jennifer Mersereau at UNC Fertility?
She explained things in great detail but was also ready to get down to business. Dr. M was willing to work with us exploring all options available instead of just saying it wouldn't work and going straight to IVF.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Be ready for her to put everything into action. She is no fuss but cares greatly.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She was the first doctor to explain things to us in ways we could understand and not just go for all the technical verbage.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We did 3 medicated cycles under direction using Femara. The first cycle the IUI wasn't able to happen. The last two cycles the IUI happened but both resulted in negatives. She is trying that approach because I asked about it. With one blocked tube and unexplained diagnosis, I don't want to leave any option unused.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy)
Mindy and Wendy have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.
Describe your experience with UNC Fertility.
What I love about the clinic is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
I had a copay for visits with her. Then each IUI cycle there is a $600 fee that includes all labs, ultrasounds, and the SAs my husband had to do.
What specific things went wrong at UNC Fertility?
  • Lost paperwork
Describe the specific things that went wrong at UNC Fertility.
Just one incident where I was going in for bloodwork. They had written down for that appointment the wrong orders, but within 5 minutes was to able to correct what was needed.
9
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 28 - 29
1 IVF
Anovulation
Unexplained
Other
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Fritz] is honest and upfront about each step of the process. He was very knowledgeable and went above and beyond when things didn’t go as expected. He would always come up with a plan so I could focus on the next steps. He showed compassion when I was hurting and disappointment when I felt discouraged...I took pentoxifylline and vitamin e for I think 3-4 months. Lining got better so we added vaginal viagra I believe. And moved forward with 3rd embryo transfer with success. Each embryo transfer we did IM progesterone (50 mg) for 10 days prior.
[UNC Fertility is] Very well organized, friendly staff, clean, accommodating. We did not like that the check in and check out is so open. It did not allow privacy when talking about upcoming appts or billing. As well as if you came out discouraged or left excited it was like the whole waiting room was a part of it...[The nurse was] Compassionate, organized, available, patient and knowledgeable. She always gave me specific instructions and was there if I had any questions. If I felt discouraged or needed encouragement she was there. And she was there to celebrate and be excited with me when we got pregnant.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz has a wonderful, warm bedside manner. He is honest and upfront about each step of the process. He was very knowledgeable and went above and beyond when things didn’t go as expected. He would always come up with a plan so I could focus on the next steps. He showed compassion when I was hurting and disappointment when I felt discouraged. He encouraged me to keep going when all I wanted was to give up. He never gave up on us and starting our family.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
You are not alone and he will help find the best route to starting your family.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz and staff always knew me by name and knew the specifics of my case. When I was discouraged/frustrated they were as well. They encouraged me and held my hand during the challenges and heartaches and celebrated with me when we finally became pregnant. Dr. Fritz worked endlessly to come up with some alternative treatments when I proved to be more challenging to respond to what the normal protocol was.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
We used follistim and menopur 75 mg for the egg retrieval process. I did injections for 14 days but cannot remember the length of both meds. Then pregynl 10,000 units the night before egg retrieval. Then we did IM progesterone for 10 days prior to embryo transfer. Did not take. Then did a frozen transfer where with did just PO/vaginal estradiol with suboptimal lining, and again did not take. Went to start with another frozen embryo transfer and lining would not respond to PO, vaginal or patches of estrogen. Had a terrible reaction/rash to estrogen patches. Then we scratched that and started again but added vaginal viagra with again no improvement. After that I took pentoxifylline and vitamin e for I think 3-4 months. Lining got better so we added vaginal viagra I believe. And moved forward with 3rd embryo transfer with success. Each embryo transfer we did IM progesterone (50 mg) for 10 days prior.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy Soucy)
Mindy was AWESOME. Compassionate, organized, available, patient and knowledgeable. She always gave me specific instructions and was there if I had any questions. If I felt discouraged or needed encouragement she was there. And she was there to celebrate and be excited with me when we got pregnant.
Describe your experience with UNC Fertility.
Very well organized, friendly staff, clean, accommodating. We did not like that the check in and check out is so open. It did not allow privacy when talking about upcoming appts or billing. As well as if you came out discouraged or left excited it was like the whole waiting room was a part of it.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
$20,000
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 30 - 31
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
At times it felt like [Dr. Mersereau's] time was short, go into appointments prepared with questions. I loved that she took notes of the conversation for you and let you take them home with you...We tried 3 IUI’s, partially because that is what our insurance covered and partially because Dr. M said if IUi was going to work, it would work within 4 tries. After that we moved in to IVF...took the time to explain the process, our diagnosis and our treatment plan. She was patient when we had questions and put us at ease when we were anxious. She was warm and broke things down into language we could understand.
I would email her [nurse at UNC Fertility] a non urgent question over the weekend and would have a response within an hour. I started to hold my nonurgent questions until the week because she wa so dedicated. When we took a blood test to determine if we were pregnant, she called us over the weekend when she was not working because she wanted to be the one to deliver us the good news. She would always provide me with all the necessary information, including any negative side effects I might expect and the chances that I would experience them. She was the most amazing nurse, ever.
How was your experience with Jennifer Mersereau at UNC Fertility?
I loved Dr. M, she was so friendly to my husband and I. We felt she really took the time to make sure we understood our diagnosis and treatment plan. She made me feel comfortable and helped calm my anxiety. I would go into appointments scared of the outcome or the next step and she always made me feel better and confident that I would become pregnant.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
At times it felt like her time was short, go into appointments prepared with questions. I loved that she took notes of the conversation for you and let you take them home with you.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M took the time to explain the process, our diagnosis and our treatment plan. She was patient when we had questions and put us at ease when we were anxious. She was warm and broke things down into language we could understand.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We tried 3 IUI’s, partially because that is what our insurance covered and partially because Dr. M said if IUi was going to work, it would work within 4 tries. After that we moved in to IVF which upped our chance from 8-11% for an IUI to 60% for IVF!
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
Wendy was amazing, she was blunt but so caring. She knew I was nervous to start injections and offered to facetime with me through my first injection. She literally made herself available to me anytime on or off the clock including nights, weekends and while on vacations. I would email her a non urgent question over the weekend and would have a response within an hour. I started to hold my nonurgent questions until the week because she wa so dedicated. When we took a blood test to determine if we were pregnant, she called us over the weekend when she was not working because she wanted to be the one to deliver us the good news. She would always provide me with all the necessary information, including any negative side effects I might expect and the chances that I would experience them. She was the most amazing nurse, ever.
Describe your experience with UNC Fertility.
No one wants to go to a fertility clinic, the waiting room made me sad to see so many couples of varying ages there for the same reason. Everyone from the front desk, to the finance department, nurses and doctors were so nice, professional and compassionate. I was surprised when we started going that the staff knew so many patients by first name. By the end of our IVF cycle, they knew my name too. When we “graduated” I was sad to leave their care. If they could be my regular OBGYN I would go to them in a heartbeat. The patient rooms are comfortable and nice. The doctors meet with you in their office. Overall, they make you feel as comfortable as you can during one of the hardest times of your life.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
We were forunate that insurance covered most of our medication with just a copay. IVF cost approximately $12,000
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
9
10
Age 31
2 Fertility Medications
Other
European
Ashkenazi Jewish
Latinx
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M [Dr. Jennifer Mersereau] spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.... She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF.
Everyone is very friendly and you feel like they are cheering you on [at UNC]. They remember you as well, which I appreciate.... She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
How was your experience with Jennifer Mersereau at UNC Fertility?
She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
We've had a rocky road of miscarriages, molar pregnancies and chemical pregnancies. A molar pregnancy missed due to the Doctor's lack of follow up and reading of the pathology report after my first D&C. Through this process, I have been to several doctors all over the triangle, 3 gynos, 2 specialists and 2 IVF doctors. UNC fertility has been the most responsive and caring clinic I've been to so far. They actually care about you and your specific situation. I had one doctor that basically told us to go straight to a sperm donor, which was frustrating because we understood our odds and we knew there was a chance for us to conceive using our sperm and egg. A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We used clomid for two cycles, one cycle ended in a Chemical pregnancy. I've just started the IVF process and will be going in next Friday for my first injection.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Kimberly Briley)
Like I said we are just now starting IVF next week. As soon as I gave them the green light, I received an email with a detailed schedule on injections and procedures. She was very informative.
Describe your experience with UNC Fertility.
Everyone is very friendly and you feel like they are cheering you on. They remember you as well, which I appreciate.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
Most of my appointments prior to IVF were covered by insurance. The IVF process we were told it would be around 25,000- 30,000 depending on which medications will be covered and the final pricing from Genesis for PGD/PGS
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Dr. Mersereau encourages only 1 embryo transfer. They've had a great success rate on 1. She explained that 2 embryos can lead to twins or even quadruplets which can be dangerous/ high risk pregnancies.
9
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 36
4 IVF
4 Embryo Freezing
Anovulation
PCOS
Other
European
2nd of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Young was willing to transfer two PGS normal 5BCs because we had some concern over my uterine lining and the grades weren't so hot. One took and was born healthy...He counseled me thoroughly on all of the risks...He's warm and personable. He goes the extra mile to be available. I haven't been in active treatment with him for years due to insurance reasons, but he still answers my questions as a second opinion. Out of the five REs that I've worked with closely, he's my favorite by far. Both in knowledge and in personality. Just the best.
Wendy [nurse at UNC Fertility] is a rock star. She is so organized, caring, knowledgeable, and genuine. Just a wonderful person and member of the care team...Organized, efficient, knowledgeable, and accessible. I would go there and only there but for insurance reasons. Dr. Young and nurse Wendy Snyder are two of my favorite healthcare providers ever. They gave me my son after a loooong road with two prior losses (9w, 20w) and a severe Asherman's diagnosis refractory to two previous surgeries.
How was your experience with Steven Young at UNC Fertility?
He's personable, warm, and knowledgeable. He considers patient ideas and explains why they are good/not good. He's incredibly available. He even answers my questions as a second opinion years after I haven't been in treatment with him due to insurance reasons.
What's one piece of advice would you give a prospective patient of Steven Young at UNC Fertility?
Be thankful! He's the best.
During treatment, were you treated like a number or a human with Steven Young at UNC Fertility?
Dr. Young listens and is open to the patient's ideas and suggestions. If he doesn't think they're a good idea, he'll explain why clearly and patiently. He's warm and personable. He goes the extra mile to be available. I haven't been in active treatment with him for years due to insurance reasons, but he still answers my questions as a second opinion. Out of the five REs that I've worked with closely, he's my favorite by far. Both in knowledge and in personality. Just the best.
Describe the protocols Steven Young used in your cycles at UNC Fertility and their degree of success.
We did an agonist protocol with lupron, menopur 75u, and follistim 375u. I had 19 collected (way more than expected), 10 mature, and three blasts. This is on par with my previous cycles. Two were PGS normal, and one is my son. He also coordinated treatment of my Asherman's syndrome prior to transfer. Another RE at a major academic medical center had told me that I had a 90% chance of needing a surrogate after two surgeries to lyse the adhesions had failed. They just kept coming back. But Dr. Young was willing to do a novel treatment strategy - we did surgery to lyse the adhesions, then did a post-surgery estrace with a foley balloon (common), and then did weekly follow up clinic hysteroscopies to lyse the early reforming adhesions (novel). This last step was key and ultimately, I believe, led to the cure. After the surgeries, my lining was initially in the 5's. But with months of estrogen, it finally reached &gt; 7 mm and trilaminar. We did the transfer and had success. I'm forever grateful to Dr. Young.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy Snyder)
Wendy is a rock star. She is so organized, caring, knowledgeable, and genuine. Just a wonderful person and member of the care team. She strikes the perfect balance of being positive but also realistic. She knew all details of my cycle and always sent updates/responses promptly. If anything, she works too hard and too late! We still keep in touch years later.
Describe your experience with UNC Fertility.
UNC is stellar. Organized, efficient, knowledgeable, and accessible. I would go there and only there but for insurance reasons. Dr. Young and nurse Wendy Snyder are two of my favorite healthcare providers ever. They gave me my son after a loooong road with two prior losses (9w, 20w) and a severe Asherman's diagnosis refractory to two previous surgeries. In my eyes, the place is magic. I still keep in touch with the team and visit with my son at least yearly.
Describe the costs associated with your care under Steven Young at UNC Fertility.
I did the Attain shared risk program, which was around $30k. I paid for medications fully out of pocket since I had no fertility coverage at the time. We had success on the only transfer from our first retrieval with nothing to freeze, so in a sense I overpaid, but I don't care. We have our son and we had good reasons to do the shared risk. My prognosis wasn't so hot after two prior losses and an Asherman's diagnosis.
Describe Steven Young's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Dr. Young was willing to transfer two PGS normal 5BCs because we had some concern over my uterine lining and the grades weren't so hot. One took and was born healthy. I would have loved healthy twins, too. He counseled me thoroughly on all of the risks. I'm in healthcare myself and was informed.
10
Doctor
Steven Young
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
7
8
Age 37
4 IVF
4 Embryo Freezing
Diminished Ovarian Reserve
Other
European
Income $500K
Professor
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients, and clearly cares about success. He is good at explaining concepts and procedures. He is not always the best listener, which can be critical in adapting unsuccessful strategies early (since management is pretty decentralized), or in making patients feel confident about course of action...Dr. Fritz put me on his "eye of newt" protocol
[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...Amazing. The nursing team makes all the difference in cycle management....Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients,
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients, and clearly cares about success. He is good at explaining concepts and procedures. He is not always the best listener, which can be critical in adapting unsuccessful strategies early (since management is pretty decentralized), or in making patients feel confident about course of action.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be proactive about your own case management.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
In my 3rd - 5th IVF cycles Dr. Fritz put me on his "eye of newt" protocol (estrace flare + HGH), which involved 375 Gonal + 75 Menapur + Lupron + estrace and 20 units of Human growth hormone (HGH). I had very unresponsive ovaries. My memory is that critical factors in these cycles tended to be management at the beginning of the cycle; whether we could successfully suppress follicle growth to get them to grow together, which apparently is a problem with severe DOR. Original intent in treatment was to save freezable embryos before trying to conceive; by the 5th cycle with 0 freezable embryos my goal was simply to have a baby. For each cycle we transferred available embryos at day 3 because there were so few. In the 5th cycle one of the three embryos resulted in a life birth. (whew!)
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly Bell)
Amazing. The nursing team makes all the difference in cycle management.
Describe your experience with UNC Fertility.
Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
I had very few embryos and unproductive ovaries, so by the last cycle (#5) we just threw all 3 in. Dr. Fritz discussed risks with me, and his approach seemed to be consistent with my preferences and the specifics of my case.
7
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UNC Fertility
Raleigh
Operations
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
5
8
Age 37
4 IVF
4 Embryo Freezing
Diminished Ovarian Reserve
Other
European
Income $500K
Professor
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
[Natalie Crawford] Strengths: Wonderful at explaining options visually and listening. Warm, compassionate, and affirming. Weaknesses: Did not anticipate devastation and confusion I would feel emailing very negative test results before explaining them to me. Muddled order of treatments for multiple diagnoses....Did not prepare me well for what to expect during treatment with very low ovarian reserve. Did not monitor progress early enough, lead to cancelled cycle.
[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving....To maximize chances of success for women with severe DOR, there should probably some flexibility around start dates.
How was your experience with Natalie Crawford at UNC Fertility?
Strengths: Wonderful at explaining options visually and listening. Warm, compassionate, and affirming. Weaknesses: Did not anticipate devastation and confusion I would feel emailing very negative test results before explaining them to me. Muddled order of treatments for multiple diagnoses. Gave conflicting information with other doctors in the practice. Did not prepare me well for what to expect during treatment with very low ovarian reserve. Did not monitor progress early enough, lead to cancelled cycle.
What's one piece of advice would you give a prospective patient of Natalie Crawford at UNC Fertility?
Be proactive in raising concerns.
During treatment, were you treated like a number or a human with Natalie Crawford at UNC Fertility?
Excellent at explaining diagnosis and options when I was in front of her.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly Bell)
The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving.
Describe your experience with UNC Fertility.
Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time
Describe the costs associated with your care under Natalie Crawford at UNC Fertility.
My insurance covered nearly all costs except cycle management fees ($500?)
What specific things went wrong at UNC Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UNC Fertility.
First, one cycle ended with an exceptionally painful ovarian cyst rupture after egg retrieval, and doctors claimed it was a coincidence -- when I was doubled over in pain they said it was more likely to be appendicitis than a result of their procedure. As far as I could tell, they do not keep data on complications from egg retrievals, so they should probably listen to their patients. Second, I had two diagnoses: severe DOR and septate uterus. Doctor suggested I immediately embark on as many cycles of IVF as possible to freeze embryos for future children before correcting septate uterus to make implantation more likely. I went through four cycles of treatment (one cancelled) with zero freezable embryos, and three fresh embryo transfers before a different doctor in the clinic (not mine) finally suggested we correct abnormality before spending money on another cycle (as I had been suggesting!). On IVF cycle after hysteroscopy implantation was successful. Third, standard use of estridiol pills to sync me up with the rest of the patients for clinical management was completely counterproductive -- my follicles simply did not respond and would not grow together under this treatment. The only cycle that I successfully retrieved a decent number of eggs, my natural cycle just happened to sync up with the start date. To maximize chances of success for women with severe DOR, there should probably some flexibility around start dates.
5
Doctor
Natalie Crawford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
10
10
Age 34 - 35
3 IUI
Diminished Ovarian Reserve
Unexplained
Other
European
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fritz has been compassionate, empathetic, open to my feedback and ideas, listened to the concerns of myself and my husband, and is not afraid to touch me when he is talking to me. During pre-op for my polypectomy he came to see me and listened to my questions and talked to me instead of at me. He also checked on me on the night of the same day I had surgery.
They [UNC Fertility] just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier...Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be as open and honest as you possibly can. If you hold things back or don't tell him everything he can't provide you with the best quality service.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz has been compassionate, empathetic, open to my feedback and ideas, listened to the concerns of myself and my husband, and is not afraid to touch me when he is talking to me. During pre-op for my polypectomy he came to see me and listened to my questions and talked to me instead of at me. He also checked on me on the night of the same day I had surgery.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
We have done three cycles of IUI with a dosage of 100mg of Clomid with each one and then a follicle scan to determine when I would ovulate and the best time to do the IUI. We have not gotten pregnant with any of these cycles.
Describe your experience with the nursing staff at UNC Fertility.
I think the nursing staff at his office is wonderful. They will respond to emails in a timely manner and are very good with communication.
Describe your experience with UNC Fertility.
They just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier. Before the online system I was less than impressed with how they reported testing results but since it is much better. They are kind and compassionate and will work with you on scheduling. As is necessary in the fertility business they are open 7 days a week so you can schedule treatment for Saturday or Sunday if you need to. It is a small clinic and they do have lots of students (fellows) that come there to observe and learn.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
My insurance paid for all 3 of our IUI cycles AFTER I hit my deductible amount of $2,000. I think I paid a little over 300.00 for the first cycle and then my deductible kicked in. The rest I'm not sure about.
What specific things went wrong at UNC Fertility?
  • Failed to call with results
Describe the specific things that went wrong at UNC Fertility.
When we first started seeing them last year they were not good with calling with test results but this year (2016) they put an online system in place that makes it much easier to get testing results.
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
0
0
3 IUI
Donor Sperm
European
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I feel like the doctor [Anne Steiner] went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which
I hated going to this clinic [UNC Fertility] because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other
How was your experience with Anne Steiner at UNC Fertility?
In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other office also found fibroids that were missed or that I was never told about. Luckily, the fibroids are small and not in an area that affects fertility. I still feel like I should have been told about them...if they even found them in the first place. The other issue is that I am over 40 and Dr. Steiner went into my care with an expectation of failure despite the fact that my AMH number is good for my age. I had to request this test myself, by the way. I now have guidance from a gynecologist who found that although my thyroid is within normal range it could be better for fertility. This was never even discussed at UNC. News flash: more and more women are having babies in their 40s. Although more difficult, it is not impossible.
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Find another doctor.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
I feel like the doctor went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance.
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
I was put on Clomid to increase my chances due to my age. I took an Ovidrel trigger two cycles. I ovulate regularly but an OPK missed it one month so it was decided this was a good way to go. I had 3 IUIs.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
My nurse was fantastic. She had a wonderful bedside manner and was very caring.
Describe your experience with UNC Fertility.
The difference between the ultrasounds I had here versus at my new gynecologist's office were night and day. The doctors at UNC missed the mature dermoid and often had trouble finding my left ovary which meant the ultrasounds were often very uncomfortable. The nurse at the new office found everything easily and walked me through the whole process. The procedure was not at all uncomfortable and she explained what she found and answered all of my questions. Huge difference. I hated going to this clinic because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
My insurance covered 3 IUIs, but the clinic hits you with additional costs that are not covered. Examples of some of these costs is a $100 administrative fee and a sperm thawing fee. I was not told about either of these beforehand which I don't feel is too much to ask. Just let me know about all the out-of-pocket costs upfront. I do feel the administrative fee is just a way for them to get around the contracted insurance rate, however.
What specific things went wrong at UNC Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Anne Steiner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 33
3 IUI
2 IVF
Anovulation
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt as though Dr. Mersereau was going through the emotions with me. She was supportive and honest/direct during my care. I will never forget the sorrow in her voice when she called to inform me of my chemical pregnancy.... I feel like if you are looking for a more “outside of the box” approach then this is not the right Dr for you. I love Dr. M and all of her recommendations are evidenced based. Basically if it doesn’t show higher/better success rates it’s not typically recommended.
The office [UNC Fertility] is very clean and all staff member are friendly and warm. I do feel as though the attention I received overall during the IVF process was much better than with IUI cycles. You often see all the REs in the practice so might be disappointed when “your” RE isn’t performing a procedure. I also liked that the RE did ultrasounds during monitoring appointments.... I believe about 12,000 for IVF cycle plus meds, they did offer the multiple cycle program. 623 IUI
How was your experience with Jennifer Mersereau at UNC Fertility?
I feel like if you are looking for a more “outside of the box” approach then this is not the right Dr for you. I love Dr. M and all of her recommendations are evidenced based. Basically if it doesn’t show higher/better success rates it’s not typically recommended.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Same as previous, if you feel like you would like a more “out of the box” approach this may not be the right fit for you.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
I felt as though Dr. Mersereau was going through the emotions with me. She was supportive and honest/direct during my care. I will never forget the sorrow in her voice when she called to inform me of my chemical pregnancy.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I started my first cycle with lupron, that cycle was cancelled as I was oversupressed. 2nd, lupron removed from cycle 6 eggs 3 fertilized, 2 transferred on day 3 and resulted in chemical pregnancy 3rd same meds with HgH added along with acupuncture. 12 eggs, 10 fertilized, 1 5aa transferred and 3 frozen (4ab,4bb, 4bb)
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly )
Aly was and is still very attentive. She had open communication and was easy to get ahold of with any and all questions. When she was not available another nurse always was.
Describe your experience with UNC Fertility.
The office is very clean and all staff member are friendly and warm. I do feel as though the attention I received overall during the IVF process was much better than with IUI cycles. You often see all the REs in the practice so might be disappointed when “your” RE isn’t performing a procedure. I also liked that the RE did ultrasounds during monitoring appointments.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
I believe about 12,000 for IVF cycle plus meds, they did offer the multiple cycle program. 623 IUI
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
We decided early on that we would transfer what the RE recommended. We saw Dr. Stein for that transfer and she felt the other that were still progressing had a better chance to be successful with another day of growth and used for FET later.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
9
9
Age 31 - 32
1 IUI
Unexplained
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fritz was extremely professional and thorough as he reviewed the options that were available for our fertility situation. I did not feel pressured to accept the most aggressive approach to getting pregnant. He drafted more than one treatment plan as we sat there and discussed the pros and cons (regarding cost and success rate) of each plan. We left the initial consultation feeling relieved and comfortable with pursuing one of the plans that was discussed, knowing that the additional plan was available if we needed to refer to it.
The office [UNC Fertility] is beautiful. It is located in a multi-story building which requires you to take an elevator to reach the office. The waiting room has plenty of places to sit. They serve coffee and tea. There is also a television in the waiting room for those interested in watching while waiting for the appointment. All of the doctor's offices have opaque windows which create an open feeling as you walk down the hall.... The nurses were extremely kind.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz was extremely professional and thorough as he reviewed the options that were available for our fertility situation. I did not feel pressured to accept the most aggressive approach to getting pregnant. He drafted more than one treatment plan as we sat there and discussed the pros and cons (regarding cost and success rate) of each plan. We left the initial consultation feeling relieved and comfortable with pursuing one of the plans that was discussed, knowing that the additional plan was available if we needed to refer to it.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
He will definitely draft your treatment plan but may not be the actual doctor to complete the procedure; however, all of the doctors in the office are capable of carrying out the plan according to how Dr. Fritz writes it.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
I felt as though I was treated like a human. Dr. Fritz came out to the waiting room to greet my husband and me. He personally walked us to his office and provided us ample time to describe our infertility journey. He reviewed all of the medical documentation I provided as we sat there. He clearly explained our options without heavily suggesting what should be done. He allowed us to ask questions and further discuss our options.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
We were identified as having unexplained infertility. Dr. Fritz suggested that we consider IUI or IVF. He told us that IVF may have a higher success rate than IUI but IUI was also a reasonable choice. He prescribed 150 mg of clomid, ultrasound monitoring to check my follicles, and an IUI after a positive ovulation test. I got pregnant from my first medicated IUI.
Describe your experience with the nursing staff at UNC Fertility.
The nurses were extremely kind. When I needed blood work completed or called with questions, they always did so with compassion and care.
Describe your experience with UNC Fertility.
The office is beautiful. It is located in a multi-story building which requires you to take an elevator to reach the office. The waiting room has plenty of places to sit. They serve coffee and tea. There is also a television in the waiting room for those interested in watching while waiting for the appointment. All of the doctor's offices have opaque windows which create an open feeling as you walk down the hall.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
The entire process (IUI, meds, office visits) cost between $800-$1000. However, the office assisted in billing some visits with our insurance at that time.
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
n/a
9
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
10
10
Age 38 - 39
3 IUI
4 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Fritz explained from the very beginning that IVF was probably our last resort, and we had approached that point (not a hard sell, just informative). He listened to my concerns and considered my requests for extra tests, procedures, etc. My husband and I had several unsuccessful FET's and I felt like we all learned from each one and implemented steps to make the next one more likely to succeed. Eventually, we did have success.
The number of patients [at UNC Fertility] seemed smaller than at my first clinic. Everyone knew my name and remembered me at my visits. I was always seen within 10 minutes of arriving. The doctor staff rotated the monitoring visits, and I never had a bad experience... Dr Fritz encouraged us to do eSET for our FET's. We did eSET for the first two FET's, which resulted in a negative beta and a chemical pregnancy. For our third FET my husband and I decided to transfer two embryos. Dr Fritz was not in favor of this decision, but considering our history and age, was willing to do as we wished.
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr Fritz explained from the very beginning that IVF was probably our last resort, and we had approached that point (not a hard sell, just informative). He listened to my concerns and considered my requests for extra tests, procedures, etc. My husband and I had several unsuccessful FET's and I felt like we all learned from each one and implemented steps to make the next one more likely to succeed. Eventually, we did have success.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
The clinic has a very warm. welcoming staff overall. I really felt as though they understood what to say (and more importantly, what not to say) to someone experiencing infertility. Dr Fritz has a top-notch bedside manner, and probably made me laugh at every single appointment. I felt like the entire clinic wanted us to have a successful pregnancy.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
I had unexplained infertility so I think I had a very basic protocol with Lupron, menopur, and Gonal-F. This did not change much through the course of four cycles. My retrievals produced good results for my age (38-39). We did PGS testing on all our day 5 embryos, then froze them all. We never did a fresh transfer because we were embryo banking.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy Snyder)
Wendy is the best of the best.
Describe your experience with UNC Fertility.
The number of patients seemed smaller than at my first clinic. Everyone knew my name and remembered me at my visits. I was always seen within 10 minutes of arriving. The doctor staff rotated the monitoring visits, and I never had a bad experience.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
We were accepted into the Attain program, which was $18,900 for two cycles. We ended up doing two cycles with embryo banking and then two FET's, which did not result in a successful pregnancy. Then we did it all over again, two more cycles at $18,900 with embryo banking and one FET. The medications were extra. Overall we spent approx $50,000 on IVF. None of it was covered under United Healthcare.
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Dr Fritz encouraged us to do eSET for our FET's. We did eSET for the first two FET's, which resulted in a negative beta and a chemical pregnancy. For our third FET my husband and I decided to transfer two embryos. Dr Fritz was not in favor of this decision, but considering our history and age, was willing to do as we wished.
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 32
3 Fertility Medications
Unexplained
Other
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I think Anne Steiner is a strong doctor...She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result...Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take.
I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival.
How was your experience with Anne Steiner at UNC Fertility?
I think Anne Steiner is a strong doctor. I feel I have a good gauge of this since both of my parents are in medicine and had experienced infertility. So we always aligned her suggestions and treatment options against their knowledge-base and experiences. She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result. She had us all set up for an IUI, but due to delayed ovulation, decided to post-pone the treatment a month. This was a very big blow after 14 months of waiting, but it paid off! Timed intercourse with a trigger shot was all we needed to conceive! I'm now 8 months pregnant with a healthy boy!
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Go see her, especially if you're at all like I was--consumed with finding a cause and a cure and highly emotional. I think she's a good fit for us. It also just feels better to put yourself in such experienced hands. I had visited one Dr prior to Anne Steiner who performed a routine procedure on me to make sure my Fallopian tubes were not blocked. By the end of the treatment, he said this was not the cause of my infertility and what did I want to do next? As if I were the expert on next steps? He did not have the bedside manner Dr. Steiner did nor provided an expert opinion so that I had the power to make a great choice. My experience with that office was not great from start to finish and I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival. This was huge. Nothing makes you feel worse about infertility than feeling as though you're somehow responsible for costing your family loads of money for treatment. UNC was sensitive to that and my previous experience with CC was not.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
Dr. Anne Steiner is pretty brilliant. I had done lots of research prior to my appointment with her as we had been trying for over a year by that point in time. She was very patient with me even though some of my research wasn't really mainstream medicine. I could tell her mind was working to diagnose what could be happening. Regardless, she laid out our options very clearly and gave us her honest opinion on our chances. It enabled us to make a concise choice very quickly on how we wanted to proceed with possible treatments.
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
At the point at which I saw Dr. Steiner, we had been a year infertile already. My OB had already run some basic tests on me with thyroid, progesterone levels, etc. to verify everything was working as it should. She even ran me on a few cycles of Clomid and Fermara. So by the time I saw Dr. Steiner, I was pretty frustrated that nothing had worked thus far. Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take. We decided we'd start with fermara + IUI which clocked us in at 3x more likely to succeed than if we remained on the fermara alone. The next step was injections + IUI, however, that only got us to 9x likely to succeed, and the next step after that had a 15% success rate. So we decided to start with the 3x, then progress to the 15x for maximum results. We technically never even got to the first stage as the trigger shot + timed intercourse was all we needed to conceive. From this experience, I took away some knowledge that it's possible the cause might've been a hormonal result from the hormones I was already taking as well as poorly timed intercourse. I'm hoping this doesn't happen again with our next attempt, however, now I feel well-informed if it were to happen and how to work better with my body.
Describe your experience with the nursing staff at UNC Fertility.
Very caring! The main nurse who responded to me via the patient portal worked around holiday schedules with me and provided me with progesterone samples enough to last me through the holiday closing hours.
Describe your experience with UNC Fertility.
Feel I've covered this already. Great strengths...didn't encounter weaknesses.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
$600 +
Describe Anne Steiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
we never discussed this
10
Doctor
Anne Steiner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 28
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Natalie Crawford] was very warm, explained answers to our basic science questions well, and helped us understand the plan with the highest chance of success. After a very quick miscarriage, she was incredibly gentle and gave us time and encouragement for when we were ready... She was very warm, very honest and straightforward about our options, and when we had a negative interaction right before a critical step, she came in and reassured us we were on the right path
Strength [of UNC] was the quality of most of the staff. It is a teaching location, but I was a nerd who liked hearing what in-training fellows needed to know, and hear the thoughts of doctors out loud. The wait list is intimidating, especially if there's anything on the male side thay needs to be done.... They followed industry guidelines and only transferred one embryo the first time in a fresh cycle. Ethics guidelines gave us the option to put in 2 eggs the next time in a frozen transfer, and though one person we spoke to (for the first time), discouraged the two egg transfer, I was young, healthy, tall, and my husband had already raised twins, so what was one more set? We put in two eggs, they both grew, and it was a great experience.
How was your experience with Natalie Crawford at UNC Fertility?
She was very warm, explained answers to our basic science questions well, and helped us understand the plan with the highest chance of success. After a very quick miscarriage, she was incredibly gentle and gave us time and encouragement for when we were ready.
What's one piece of advice would you give a prospective patient of Natalie Crawford at UNC Fertility?
Be honest and ask any question, she'll answer and have your back.
During treatment, were you treated like a number or a human with Natalie Crawford at UNC Fertility?
She was very warm, very honest and straightforward about our options, and when we had a negative interaction right before a critical step, she came in and reassured us we were on the right path
Describe the protocols Natalie Crawford used in your cycles at UNC Fertility and their degree of success.
The dosage stayed relatively low and there was still very high growth. A cyst on one side of my ovaries actually came in handy because it reduced the overall number of eggs growing. The amount of drugs I was prescribed matched very well with what I ordered in advance so there was little to no wasted drugs.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy Snyder )
Wendy was a godsend! She was my best friend, the shoulder to cry on, and biggest champion until handoff to the obgyn.
Describe your experience with UNC Fertility.
Strength was the quality of most of the staff. It is a teaching location, but I was a nerd who liked hearing what in-training fellows needed to know, and hear the thoughts of doctors out loud. The wait list is intimidating, especially if there's anything on the male side thay needs to be done.
Describe the costs associated with your care under Natalie Crawford at UNC Fertility.
I remember a really transparent talk with Jim the finance guy who explained my insurance was pretty awesome. Our total out of pocket for UNC was around $8k?
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
They followed industry guidelines and only transferred one embryo the first time in a fresh cycle. Ethics guidelines gave us the option to put in 2 eggs the next time in a frozen transfer, and though one person we spoke to (for the first time), discouraged the two egg transfer, I was young, healthy, tall, and my husband had already raised twins, so what was one more set? We put in two eggs, they both grew, and it was a great experience.
10
Doctor
Natalie Crawford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unknown Success
10
9
Age 30 - 31
1 IUI
IVF
1 Egg Freezing
Diminished Ovarian Reserve
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Young is honest but understands the need for humanity even in giving bad news.... He has given us options for our procedures and is always patient to explain those options, the risks, and the benefits to us.
Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions...
How was your experience with Steven Young at UNC Fertility?
Dr. Young has been great to work with. He sees a lot of patients, but I never felt like a "number" when speaking with him. I occasionally have to remind him of my specific scenario, but its more just jogging his memory - he immideately picks up where we left off in our conversations and is clear and honest in our discussions. He has given us options for our procedures and is always patient to explain those options, the risks, and the benefits to us. He has a nice sense of humor (IMO, I make lots of jokes when I'm uncomfortable) and when things are going well he is beautifully optimistic and encouraging.
What's one piece of advice would you give a prospective patient of Steven Young at UNC Fertility?
You're in the hands of a doctor and a professor, relax and let him guide you.
During treatment, were you treated like a number or a human with Steven Young at UNC Fertility?
I felt cared for and KNOWN at this facility. Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions and both have responded out of hours to my inquries. Dr Young has answered my MANY questions (lists and lists!) and spent a lot of time to tell me what details I need to know to feel comfortable. Dr. Young is honest but understands the need for humanity even in giving bad news.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy Snyder)
Wendy is warm, compassionate, and wonderfully communicative. I often have lists and lists of questions and she patiently answers each one. I never feel like she is rushing to be done with me or that I am just another patient to her. I often wonder where she keeps her back storage of compassion because she surely cannot treat all her patients this kindly but she does. She is knowledgable and quick and she knows the Doctors that she works with well.
Describe your experience with your monitoring appointments at UNC Fertility.
Monitoring appointments were usually scheduled in a window from 7:30 am until 9 am. The earlier your appointment the more likely you are to get in and out quickly without any delay. You check in and sit in the waiting area like a normal appointment (but you know most of the women waiting around you are there for the same reason).
What specific things went wrong at UNC Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at UNC Fertility.
Just once there was mention of needing a narcotics Rx and no notice of anything to pick up. The issue was very quickly remedied.
10
Doctor
Steven Young
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
10
10
Age 29
3 Fertility Medications
Anovulation
PCOS
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fritz was incredibly knowledgable and helpful in determining why it was taking us so long to get pregnant. We never felt rushed with him, and he always provided very detailed explanations of what was going on and why...I presented some symptoms of having PCOS, including increased hormonal acne once I stopped taking birth control, but did not have many of the most symptoms (I'm tall and very thin). He identified this immediately, and tracked my ovulation to find that I was not, in fact, ovulating...
I LOVED the nursing staff [at UNC]. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic...The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN...
How was your experience with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz was incredibly knowledgable and helpful in determining why it was taking us so long to get pregnant. We never felt rushed with him, and he always provided very detailed explanations of what was going on and why.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Go see him!
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz was very sweet about asking us about our life and sharing information on his own. He has also since followed up after we moved to help connect us with other doctors if need be, and was always very responsive to our needs and concerns.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
I presented some symptoms of having PCOS, including increased hormonal acne once I stopped taking birth control, but did not have many of the most symptoms (I'm tall and very thin). He identified this immediately, and tracked my ovulation to find that I was not, in fact, ovulating. We tried letrozole, two different doses, to induce ovulation, but they did nothing. We then went to climbed, which resulted in two back to back cycles of ovulation. On the second, I went in and they saw two very mature eggs on my ultrasound, and so gave me a shot that caused the eggs to release. 2 weeks later, I had a positive pregnancy test, and 7 weeks ago I gave birth to a perfect baby boy. The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN.
Describe your experience with the nursing staff at UNC Fertility.
I LOVED the nursing staff. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
We have great insurance, and they covered it all.
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
0
2
Age 33
1 Fertility Medications
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Fritz] was very cold, lacked the ability to listen. His immediate and then persistent insistence that I use my sisters eggs gave me the impression the clinic is overly concerned with their success numbers. I was informed of my infertility in one breath, and pushed toward my estranged sister's eggs in the next... I suppose that was a natural transition for him, but not for us. He also had a constant sniffle and struggled to look us in the eye, constantly staring at his computer. I was also pushed toward surgery, and then could not get him or his office to follow up as I tried to schedule it...
Beautiful office [at UNC] with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point...Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct...
How was your experience with Marc Fritz (retired) at UNC Fertility?
Met with him 3 times. He was very cold, lacked the ability to listen. His immediate and then persistent insistence that I use my sisters eggs gave me the impression the clinic is overly concerned with their success numbers. I was informed of my infertility in one breath, and pushed toward my estranged sister's eggs in the next... I suppose that was a natural transition for him, but not for us. He also had a constant sniffle and struggled to look us in the eye, constantly staring at his computer. I was also pushed toward surgery, and then could not get him or his office to follow up as I tried to schedule it.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be mentally prepared to feel treated as just another patient in a factory of infertility. Science and numbers are his strength, not compassion.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He repeatedly asked the same questions, to which I had the same answers. Tests were done, but results were not always shared. Complete lack of response when attempting to schedule surgery.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
My routine physical revealed the presence of uterine fibroids, which after a few other steps, led me to this clinic. He ordered the blood work, which ultimately sealed my fate... Nearly nondetectable AMH. He ordered the X-ray test to determine the patency of my tubes, which were determined to be fully open. At which point, he recommended surgery to remove the fibroids as a first step toward the possibility of conceiving. Our discussion left off with me needing to check into work and insurance, at which point I would call to schedule. I did all this as planned, but could not get through to get it on the books. I gave up after several phone calls, one I was able to get with another clinic.
Describe your experience with the nursing staff at UNC Fertility.
Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct.
Describe your experience with UNC Fertility.
Beautiful office with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
It's been a while, and I have a terrible memory... But, I believe the charges were around $400 to sit and speak with the Doctor- to get results and recommendations.
0
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
10
10
Age 28 - 29
1 IVF
Anovulation
Male Factor
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fritz was patient and kind. He explained things gently and allowed us time to grieve and process our feelings, and he always had tissues available!... I consider Dr. Fritz to be one of the most knowledgeable doctors in his field. He has a ton of experience in this field and is very smart. He is personable and easy to understand, and takes the time to explain.... Fresh IVF cycle: Gonal F, Menopur, Cetrotide, HCG, and Crinone. ICSI used to to husband's low sperm count.
Strengths: It [UNC Fertility] is very clean and a nice environment. The staff is very friendly. All of the nurses are good at drawing blood. Weaknesses: sometimes hard to get an appointment due to high demand of doctors.... Mindy was very personable and friendly. She always had a positive attitude. She was prompt returning emails and phone calls, and was not annoyed when I asked her a million questions.... I used the Attain program though, so I paid for more cycles than needed
How was your experience with Marc Fritz (retired) at UNC Fertility?
I consider Dr. Fritz to be one of the most knowledgeable doctors in his field. He has a ton of experience in this field and is very smart. He is personable and easy to understand, and takes the time to explain.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Ask questions! If you don't he will assume you understand.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
Dr. Fritz was patient and kind. He explained things gently and allowed us time to grieve and process our feelings, and he always had tissues available!
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
Fresh IVF cycle: Gonal F, Menopur, Cetrotide, HCG, and Crinone. ICSI used to to husband's low sperm count. 30 eggs retrieved, 18 fertilized, 3 survived to day 5. 2 embryos were transferred and 1 was frozen. Of the 2 transferred, 1 implanted and split. Frozen cycle: estradiol and progesterone. The frozen embryo did not survive the thaw.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy)
Mindy was very personable and friendly. She always had a positive attitude. She was prompt returning emails and phone calls, and was not annoyed when I asked her a million questions.
Describe your experience with UNC Fertility.
Strengths: It is very clean and a nice environment. The staff is very friendly. All of the nurses are good at drawing blood. Weaknesses: sometimes hard to get an appointment due to high demand of doctors.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
I don't remember exactly. I want to say around $15,000 for IVF and about $5,000 for meds. I used the Attain program though, so I paid for more cycles than needed, since I got pregnant on the first try. All expenses must be pain up front before IVF can be scheduled. Frozen transfer was around $5,000.
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Dr. Fritz prefers to transfer 1 embryo, but leaves the ultimate decision to the couple. He would not transfer any more than 2 due to my age.
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 28
Male Factor
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Peavey was so nice and sweet. Being 27 I was one of the younger patients in the clinic. She took her time in explaining everything in detail. From the why it’s not working now to how we’re gonna get me pregnant. I felt hopeful for the first time in a long time when I left that day. ... PCOS and male infertility factor were our diagnoses. We are in the early stages currently.
Very clean and updated clinic [UNC Fertility]. One side is for bloodwork and consultations/meeting with your doctor. The other side is the lab for the embryos as well as the surgical suites. ... Nursing staff is wonderful! They are always smiling and making you feel welcome. ... It’s beautiful and well laid out. ... PCOS and male infertility factor were our diagnoses. We are in the early stages currently. Using 5mg of Letrozol on days 3-7 and then intercourse days 11,13,15,17. Our first month it didn’t work. So we’re going to try upping the medication and getting another semen analysis to see if IUI would work better for us.
How was your experience with Mary Peavey at UNC Fertility?
Dr. Peavey is very welcoming. Doesn’t make you feel rushed. Explains everything in detail. Makes a plan for you. If there’s something that needs to be tweaked she will do it as soon as possible. Quick responses on the portal from her or the nurses are awesome as well. I’m so glad I chose Dr. Peavey and I know one day she will help me be successful at getting pregnant.
What's one piece of advice would you give a prospective patient of Mary Peavey at UNC Fertility?
Do it! Any excuse you have, throw it out the window. Go see her and it will change your life.
During treatment, were you treated like a number or a human with Mary Peavey at UNC Fertility?
Dr. Peavey was so nice and sweet. Being 27 I was one of the younger patients in the clinic. She took her time in explaining everything in detail. From the why it’s not working now to how we’re gonna get me pregnant. I felt hopeful for the first time in a long time when I left that day.
Describe the protocols Mary Peavey used in your cycles at UNC Fertility and their degree of success.
PCOS and male infertility factor were our diagnoses. We are in the early stages currently. Using 5mg of Letrozol on days 3-7 and then intercourse days 11,13,15,17. Our first month it didn’t work. So we’re going to try upping the medication and getting another semen analysis to see if IUI would work better for us.
Describe your experience with the nursing staff at UNC Fertility.
Nursing staff is wonderful! They are always smiling and making you feel welcome.
Describe your experience with UNC Fertility.
Very clean and updated clinic. One side is for bloodwork and consultations/meeting with your doctor. The other side is the lab for the embryos as well as the surgical suites. It’s beautiful and well laid out.
Describe the costs associated with your care under Mary Peavey at UNC Fertility.
Not sure yet. Waiting on bills to be sent.
10
Doctor
Mary Peavey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unsuccessful
3
6
Age 33
2 IUI
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Steiner] was compassionate with us, but sometimes seemed like she was unfamiliar with our particular case and needed to be reminded... She was kind but we didn't have much contact with her apart from during consultations. All procedures were performed by technicians or other doctors and all communication was through her nurse. At times it seemed that she was unfamiliar with the details of our case and needed to be reminded.
Fast appointment scheduling, kind front desk staff [UNC Fertility]. Difficult to find out financial information and payment process was not clearly laid out before IUI treatment. We found that on the day of the insemination we were asked to pay $750 upfront.... All procedures were performed by technicians or other doctors and all communication was through her nurse. At times it seemed that she was unfamiliar with the details of our case and needed to be reminded.
How was your experience with Anne Steiner at UNC Fertility?
She was kind but we didn't have much contact with her apart from during consultations. All procedures were performed by technicians or other doctors and all communication was through her nurse. At times it seemed that she was unfamiliar with the details of our case and needed to be reminded.
What's one piece of advice would you give a prospective patient of Anne Steiner at UNC Fertility?
Request that she explain all options at your meeting because she did not offer to speak on the phone or through mychart, she always requested that we come in for a consult, which for us cost a 60 dollar copay.
During treatment, were you treated like a number or a human with Anne Steiner at UNC Fertility?
She was compassionate with us, but sometimes seemed like she was unfamiliar with our particular case and needed to be reminded
Describe the protocols Anne Steiner used in your cycles at UNC Fertility and their degree of success.
We had 12 vials of frozen sperm from my husband because he is undergoing chemotherapy right now. We chose to use 3-6 vials for IUI and save the rest for possible IVF. We tried two IUI and both were unsuccessful. We are currently deciding whether to stay with Dr. Steiner or try a different clinic for IVF.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Cathy G)
Fast communication, sometimes not very compassionate.
Describe your experience with UNC Fertility.
Fast appointment scheduling, kind front desk staff. Difficult to find out financial information and payment process was not clearly laid out before IUI treatment. We found that on the day of the insemination we were asked to pay $750 upfront.
Describe the costs associated with your care under Anne Steiner at UNC Fertility.
750 per IUI, IVF apparently 22,000.
What specific things went wrong at UNC Fertility?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at UNC Fertility.
Doctor didn't order some preliminary tests, including vit.D.
3
Doctor
Anne Steiner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
10
10
Age 29 - 30
1 IVF
Unexplained
Prefer not to answer
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Fritz] is very good at explaining exactly what is going on to the best of his knowledge. He makes sure you feel comfortable with the option you have chosen and genuinely cares about his patients. He called me himself the first time my hcg dropped and I lost the pregnancy. He also was there for the first ultra sound of my second transfer.... He prefers not to transfer more than one embryo at a time for risk of pregnancy with multiples
The staff [UNC Fertility] overall is amazing from the financial office to nurse to doctors. They are very professional and all have amazing bedside manner. I never feel uncomfortable there. They always ask how I am doing and I can tell they really care.... They understand how emotionally and physically hard this can be and are VERY sensitive about it.... I paid about $1300 for the first cycle and about $1000 in medications. After that each FET was about $1000 each and $30 for each pregnancy test. so far we have spent between 7-10,000
How was your experience with Marc Fritz (retired) at UNC Fertility?
He is very good at explaining exactly what is going on to the best of his knowledge. He makes sure you feel comfortable with the option you have chosen and genuinely cares about his patients. He called me himself the first time my hcg dropped and I lost the pregnancy. He also was there for the first ultra sound of my second transfer. He is very involved and very willing to help in any way he can, including working with your insurance for any extra paperwork needed.
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be willing to listen.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He was very caring and made sure I felt like I knew of all my options and let me make the decision I wanted to
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy Soucy )
The nursing staff is amazing! They understand how emotionally and physically hard this can be and are VERY sensitive about it. They are amazing at doing whatever they can to make the process as easy as possible.
Describe your experience with UNC Fertility.
The staff overall is amazing from the financial office to nurse to doctors. They are very professional and all have amazing bedside manner. I never feel uncomfortable there. They always ask how I am doing and I can tell they really care.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
I paid about $1300 for the first cycle and about $1000 in medications. After that each FET was about $1000 each and $30 for each pregnancy test. so far we have spent between 7-10,000
Describe Marc Fritz (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
He prefers not to transfer more than one embryo at a time for risk of pregnancy with multiples
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
9
9
Age 25
IVF
Male Factor
Prefer not to answer
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.... He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
I loved the clinic [UNC Raleigh] Everyone was friendly, and supportive to our infertility needs.... I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
How was your experience with Matt Coward at UNC Fertility?
I felt that Dr. Coward did a great job, and we love having him as our doctor. We walked away from our appointment feeling confident that one way, or another we would have a family. He was very explicit and thorough during our appointment, and was positive about the options that we had. We would recommend him to any friends or family struggling with male factored infertility.
What's one piece of advice would you give a prospective patient of Matt Coward at UNC Fertility?
Go in with your paperwork, and with questions you are ready to ask.
During treatment, were you treated like a number or a human with Matt Coward at UNC Fertility?
I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
Describe the protocols Matt Coward used in your cycles at UNC Fertility and their degree of success.
Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.
Describe your experience with UNC Fertility.
I loved the clinic. Everyone was friendly, and supportive to our infertility needs.
Describe the costs associated with your care under Matt Coward at UNC Fertility.
We had to pay over $200 for our consultation visit for bloodwork, and a vein analysis. We will be paying for a semen analysis, and to bank sperm as well in the future. We will be paying for various scans, tests, and IVF in the future as well.
9
Doctor
Matt Coward
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
10
10
Age 30
3 Fertility Medications
Male Factor
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Marc Fritz] is always very kind and asks about my over all well being, not just parent planning. He feels like more than a doctor but also a friend...He is very thorough and straight forward, never leaving me to second guess what is next...Even when he was pretty certain both my tubes were open from a previous HSG test, after seeing hospital notes from 2004 that said one tube was scared and possibly blocked, he decided to perform another one to be sure. That spoke volumes to me!
I honestly cannot name a weakness [for UNC Fertility]. This team is excellent! They are prompt, attentative, reassuring and most of all very positive. Going through the struggle of fertility treatment, it is very important to have as much positivity as possible...They [the nurses] are always very welcoming and assuring. Fertility treatment can be quite stressful and embarrassing but they never make you feel this way. I am very open to discussing any issues with all of the friendly nurse staff at UNC.
How was your experience with Marc Fritz (retired) at UNC Fertility?
He listens to all of my concerns and treats each one with high importance. He is very thorough and straight forward, never leaving me to second guess what is next. Phenomenal doctor! Even when he was pretty certain both my tubes were open from a previous HSG test, after seeing hospital notes from 2004 that said one tube was scared and possibly blocked, he decided to perform another one to be sure. That spoke volumes to me!
What's one piece of advice would you give a prospective patient of Marc Fritz (retired) at UNC Fertility?
Be total open and honest so that he can help as best as possible. Don't be shy or embarassed to share anything.
During treatment, were you treated like a number or a human with Marc Fritz (retired) at UNC Fertility?
He is always very kind and asks about my over all well being, not just parent planning. He feels like more than a doctor but also a friend.
Describe the protocols Marc Fritz (retired) used in your cycles at UNC Fertility and their degree of success.
So far he has checked hormone levels, my egg reserve, and even performed an HSG. Everything looks good on my end but we do know my partner has a sperm count issue. We are waiting for him to be seen to see if IVF will be our only option. So far we think it is.
Describe your experience with the nursing staff at UNC Fertility.
They are always very welcoming and assuring. Fertility treatment can be quite stressful and embarrassing but they never make you feel this way. I am very open to discussing any issues with all of the friendly nurse staff at UNC.
Describe your experience with UNC Fertility.
I honestly cannot name a weakness. This team is excellent! They are prompt, attentative, reassuring and most of all very positive. Going through the struggle of fertility treatment, it is very important to have as much positivity as possible.
Describe the costs associated with your care under Marc Fritz (retired) at UNC Fertility.
So far I've only paid for the visit fee.
10
Doctor
Marc Fritz (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 33
Fertility Medications
Recurrent Pregnancy Loss
Other
Latinx
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.... I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions.
The staff [UNC Fertility] is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.... The nurses were always so compassionate and nice. They always made me feel comfortable.... Dr. Mersereau was so invested in helping us start a family.
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Trust that she will do everything she can to make your dream of becoming a parent a reality.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She cared about finding the problem to my recurrent miscarriages and figuring out how to prevent future pregnancies from being lost. She was very nice, genuine and informative.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions. She took very good care of me and a month after my recovery, I was able to get pregnant and carry my son to 35 weeks.
Describe your experience with the nursing staff at UNC Fertility.
The nurses were always so compassionate and nice. They always made me feel comfortable.
Describe your experience with UNC Fertility.
The staff is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources