University of Alabama Birmingham

3 doctors work here

Strongly recommend: 67%Neutral: 20%Don't recommend: 12%8.1
67% strongly recommend
21 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.4
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.3
8.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
244
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Birmingham
1700 6th Avenue South
Birmingham, AL 35233
(800) 822-8816

4 patient reviews filtered by:

8
8
Age 31 - 32
Treated 2019 - 2020
Success w/ Doc ?
6 Fertility Medications
Anovulation
Other
Doctor
2nd of 2 Docs
Neutral
Neutral
When I communicated directly with Dr. Gunn either in person or on the phone she was extremely kind, compassionate, and she listened to all my concerns and took that into consideration for determining my course of treatment...since I was not an IVF patient I do feel as this limited my direct contact with her. She was able to quickly review and accurately assess my problem and form a plan after I had spent months another physician. She explained things very well in a way I could understand...She gives out her personal cell phone number and I texted her a few times with questions and she always responded. I often had to correspond with her fellows or nurse practitioner. Nurse practitioner was fine and kind, but the fellows at times were difficult to deal with. I feel as if the fellows missed a few things along the way (ex. calling in medicine and making sure we had sufficient quantity of injections on hand) and didn't fully explain to me what the plan was. Sometimes I felt that I had to blindly trust their judgement.
I often had to correspond with her fellows or nurse practitioner [at University of Alabama]. Nurse practitioner was fine and kind, but the fellows at times were difficult to deal with. I feel as if the fellows missed a few things along the way (ex. calling in medicine and making sure we had sufficient quantity of injections on hand) and didn't fully explain to me what the plan was. Sometimes I felt that I had to blindly trust their judgement...The portal is how patients communicate with nurses...Ultrasounds start early in the day so I tried to get the earliest appointment time they had and was able to get my imaging and labs done and get to work by 8am at a different hospital. Then the team would review the results and portal me the plan in the afternoon. Parking is difficult so make sure you allow an extra ~20 minutes for that. Ultrasound techs were great and ultrasounds went smoothly as long as a fellow wasn't doing my ultrasound.
How was your experience with Deidre Downs Gunn at University of Alabama Birmingham?
Dr. Gunn was fantastic when we had one on time, but since I was not an IVF patient I do feel as this limited my direct contact with her. She was able to quickly review and accurately assess my problem and form a plan after I had spent months another physician. She explained things very well in a way I could understand.
What's one piece of advice would you give a prospective patient of Deidre Downs Gunn at University of Alabama Birmingham?
Do not expect to meet directly with Dr. Gunn often especially if you are not an IVF patient. Dr. Gunn is fantastic when you work directly with her. She gives out her personal cell phone number and I texted her a few times with questions and she always responded. I often had to correspond with her fellows or nurse practitioner. Nurse practitioner was fine and kind, but the fellows at times were difficult to deal with. I feel as if the fellows missed a few things along the way (ex. calling in medicine and making sure we had sufficient quantity of injections on hand) and didn't fully explain to me what the plan was. Sometimes I felt that I had to blindly trust their judgement.
During treatment, were you treated like a number or a human with Deidre Downs Gunn at University of Alabama Birmingham?
When I communicated directly with Dr. Gunn either in person or on the phone she was extremely kind, compassionate, and she listened to all my concerns and took that into consideration for determining my course of treatment.
Describe the protocols Deidre Downs Gunn used in your cycles at University of Alabama Birmingham and their degree of success.
MENOPUR INJECTIONS
Describe your experience with the nursing staff at University of Alabama Birmingham.
The portal is how patients communicate with nurses. My favorite nurse left right after Christmas. She was awesome and had excellent communication skills in her portal messages and happily answered all my questions. After she left the other nurses answered my questions, but they were not as clear as the first nurse.
Describe your experience with University of Alabama Birmingham.
Ultrasounds start early in the day so I tried to get the earliest appointment time they had and was able to get my imaging and labs done and get to work by 8am at a different hospital. Then the team would review the results and portal me the plan in the afternoon. Parking is difficult so make sure you allow an extra ~20 minutes for that. Ultrasound techs were great and ultrasounds went smoothly as long as a fellow wasn't doing my ultrasound.
Describe the costs associated with your care under Deidre Downs Gunn at University of Alabama Birmingham.
Insurance covered everything. I only paid copays. Dr. Gunn was very upfront about costs and made sure to take financial information into consideration for treatment options.
What specific things went wrong at University of Alabama Birmingham?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at University of Alabama Birmingham.
I was on the gonadotropin protocol. I did a total of 3 trigger shots and with the 3rd trigger shot I was told by the fellow that we would start progesterone 72 hours later. I questioned this and asked why we didn't do this with the prior two trigger shots (both under the gonadotrophin protocol). The fellow did not have a good explanation. I texted Dr. Gunn to confirm that starting progesterone was appropriate and she said it was and she had her nurse portal me a copy of the gonadotrophin protocol which no one had given to me or mentioned before.
8
Doctor
Deidre Downs Gunn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Alabama Birmingham
Birmingham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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9
8
Age 26 - 27
Treated 2017 - 2018
Success w/ Doc ?
4 IUI
Anovulation
Other
European
Income $0 - $49K
Teacher
2nd of 2 Docs
Strongly Recommends
Neutral
She [Dr. Gunn] is thoughtful, caring, and professional. She does a wonderful job explaining statistics, odds of success, and preparing us for outcomes. I would love if we could see her at every visit and procedure, but there have been a few ultrasounds and one IUI where we were seen by other doctors.... Letrozole was used in our first IUI cycle rather than Clomid because of its success in PCOS patients. I do not have PCOS but have many of its symptoms. I was also prescribed a trigger shot with ultrasound monitoring.
The nurses have been warm, kind, and helpful in person. But communicating via phone or Portal is hit or miss. They almost never answer the phones and have overlooked a couple of my questions in Portal messaging. Mostly communication via Portal is fine, though.... Because UAB is a university hospital, it seems that the doctors there can keep checks and balances on one another and maintain the highest standards of evidence-based care.
How was your experience with Deidre Downs Gunn at University of Alabama Birmingham?
She is thoughtful, caring, and professional. She does a wonderful job explaining statistics, odds of success, and preparing us for outcomes. I would love if we could see her at every visit and procedure, but there have been a few ultrasounds and one IUI where we were seen by other doctors.
What's one piece of advice would you give a prospective patient of Deidre Downs Gunn at University of Alabama Birmingham?
Get "Portal" on your cell phone ASAP because you'll never be able to get through to a nurse just by trying a phone call.
During treatment, were you treated like a number or a human with Deidre Downs Gunn at University of Alabama Birmingham?
She provides personal, evidence-based care. However there have been a couple of miscommunication issues or things overlooked, possibly due to the large number of patients.
Describe the protocols Deidre Downs Gunn used in your cycles at University of Alabama Birmingham and their degree of success.
Letrozole was used in our first IUI cycle rather than Clomid because of its success in PCOS patients. I do not have PCOS but have many of its symptoms. I was also prescribed a trigger shot with ultrasound monitoring. This combo resulted in a pregnancy, the first in five years of trying. Unfortunately it ended in miscarriage. Dr. Gunn has since discovered polyps in my uterus and done a polypectomy to remove them. We had one IUI after the miscarriage and before the discovery of the polyps, but it was not successful.
Describe your experience with the nursing staff at University of Alabama Birmingham.
The nurses have been warm, kind, and helpful in person. But communicating via phone or Portal is hit or miss. They almost never answer the phones and have overlooked a couple of my questions in Portal messaging. Mostly communication via Portal is fine, though.
Describe your experience with University of Alabama Birmingham.
Because UAB is a university hospital, it seems that the doctors there can keep checks and balances on one another and maintain the highest standards of evidence-based care. I notice a huge positive difference in this aspect when we switched from our old fertility specialist.
Describe the costs associated with your care under Deidre Downs Gunn at University of Alabama Birmingham.
So far we have done 2 IUI cycles at $295 each, and each also had a trigger shot of $100. We also paid $100 for polypectomy. We have paid maybe $200 in other fees like co-pays, parking, and small account balances.
Describe Deidre Downs Gunn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Alabama Birmingham.
N/A
What specific things went wrong at University of Alabama Birmingham?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Lost or damaged samples
Describe the specific things that went wrong at University of Alabama Birmingham.
During our first IUI there, an employee lost nearly all of my husband's semen sample. My husband repeated collection, but the final count was still not great. We got pregnant that cycle anyway. It ended in loss weeks later. I had issues early on with trying to get a full thyroid panel run because the nurse messaging me kept overlooking my questions. I also had a prescription called in incorrectly by a fellow doctor, for only half the dose it should have been.
9
Doctor
Deidre Downs Gunn
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Alabama Birmingham
Birmingham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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8
7
Age 23
Treated 2015
Success w/ Doc No
2 IUI
Endometriosis
Male Factor
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
I was under the care of a fellow, Diedre Gunn, practicing under Dr. Bates. Both doctors were always very thorough, honest, kind and available to questions through every surgery, test, diagnosis and procedure.... I worked with Dr. Bates less in person, but he was present for surgical procedure as Dr. Gunn was at that time completing her REI fellowship.... We did a laparoscopy with removal of endometriosis, tested for tubal blockage, and removed several uterine polyps.
The biggest difficulty is parking downtown. Otherwise the clinic [University of Alabama Birmingham] is very nice and the clink staff/ most of the nurses were very kind and helpful.... I just had difficulty with one nurse not showing much compassion. Especially when we missed ovulation on a medicated cycle intended to be an IUI cycle.... we have considered looking at other clinics. I appreciate the relationship I have built with my doctor however and would still recommend to a friend.
How was your experience with Wright Bates at University of Alabama Birmingham?
Dr. Diedre Gunn and Dr. Bates both had very kind and open bedside manners. I worked with Dr. Bates less in person, but he was present for surgical procedure as Dr. Gunn was at that time completing her REI fellowship.
During treatment, were you treated like a number or a human with Wright Bates at University of Alabama Birmingham?
I was under the care of a fellow, Diedre Gunn, practicing under Dr. Bates. Both doctors were always very thorough, honest, kind and available to questions through every surgery, test, diagnosis and procedure.
Describe the protocols Wright Bates used in your cycles at University of Alabama Birmingham and their degree of success.
We did a laparoscopy with removal of endometriosis, tested for tubal blockage, and removed several uterine polyps. I took Letrozale for a couple of cycles with timed intercourse then we moved on to IUIs with Letrozale then IUI with Letrozale and trigger shot. Due to MFI we were given the option to try 2 more IUIs or move on to IVF
Describe your experience with the nursing staff at University of Alabama Birmingham.
I just had difficulty with one nurse not showing much compassion. Especially when we missed ovulation on a medicated cycle intended to be an IUI cycle.
Describe your experience with University of Alabama Birmingham.
The biggest difficulty is parking downtown. Otherwise the clinic is very nice and the clink staff/ most of the nurses were very kind and helpful. We didn't have an option based on our insurance provider of picking another clinic, so at times I did feel stuck. However once we figured out that insurance wouldn't cover any treatments unless they were billed under endometriosis treatment not fertility treatment we have considered looking at other clinics. I appreciate the relationship I have built with my doctor however and would still recommend to a friend. We might get a second opinion before moving forward.
8
Doctor
Wright Bates
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
University of Alabama Birmingham
Birmingham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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7
7
Age 39
Treated 2017
Success w/ Doc No
2 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
He [Dr. Bates] was very knowledgeable. I didn't see him very often unless it was something big like retrieval or transfer but his fellow doctors were kind and caring...I was on gonal-f and another med for my egg retrieval. I was on a lower dose then my friends. I ended up with the same amount of eggs both retrievals...I would have preferred to have my progesterone and estrogen tested with each beta as I miscarried early and I wonder if those levels were off and if that is what caused it
She [nurse at Univerisity of Alabama] was quick to respond and responded with answers to your questions. She was well informed...No one called with my PGS results after my first transfer...I would have preferred to have my progesterone and estrogen tested with each beta as I miscarried early and I wonder if those levels were off and if that is what caused it
How was your experience with Wright Bates at University of Alabama Birmingham?
He was very knowledgeable. I didn't see him very often unless it was something big like retrieval or transfer but his fellow doctors were kind and caring. He was knowledgeable and provided information when requested
What's one piece of advice would you give a prospective patient of Wright Bates at University of Alabama Birmingham?
Come with a lot of questions and a pad and a piece of paper to take notes
During treatment, were you treated like a number or a human with Wright Bates at University of Alabama Birmingham?
He was kind when I saw him
Describe the protocols Wright Bates used in your cycles at University of Alabama Birmingham and their degree of success.
I was on gonal-f and another med for my egg retrieval. I was on a lower dose then my friends. I ended up with the same amount of eggs both retrievals.
Describe your experience with your nurse at University of Alabama Birmingham. (Assigned nurse: Laura)
She was quick to respond and responded with answers to your questions. She was well informed
Describe your experience with University of Alabama Birmingham.
I would have preferred to have my progesterone and estrogen tested with each beta as I miscarried early and I wonder if those levels were off and if that is what caused it
Describe the costs associated with your care under Wright Bates at University of Alabama Birmingham.
Testing, procedure cost
Describe Wright Bates's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Alabama Birmingham.
Because of the quality of my embryos, the doctor suggested that I transfer one. We wanted to transfer 2 embryos
What specific things went wrong at University of Alabama Birmingham?
  • Failed to call with results
Describe the specific things that went wrong at University of Alabama Birmingham.
No one called with my PGS results after my first transfer
7
Doctor
Wright Bates
Humanity
Communication
Frequency Seen
Compassion
Adaptability
7
Clinic
University of Alabama Birmingham
Birmingham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
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