University of Illinois at Chicago

4 doctors work here

Rated 7.6
Strongly recommend: 50%Neutral: 25%Don't recommend: 26%7.6
50% strongly recommend
14 reviews
Operations
7.6
7.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.6
7.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.8
7.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6
6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
138
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Chicago
1801 West Taylor St
Chicago, IL 60612
312.355.4205

14 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, 36 Eggs Frozen
9
9
Age 37
1 Egg Freezing
PCOS
Black or African-American
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
My first consult [with Dr. Salih] was virtual which was fine, but I met her in the office later on and she described everything thoroughly. I wasn’t expecting to be there quite so long though but I appreciate her desire to be thorough...If you have a question for the doctor come prepared to ask it at your first appointment with her. The majority of my interactions were with the nurse and ultrasound techs...
The reproductive endocrinology clinic [University of Illinois at Chicago] is down the hallway from the ob/GYN clinic. Sometimes they close the ER wait room and direct people down the hall to the ob/GYN clinic. If I were struggling with infertility I think it would be hard to share a room with lots of pregnant women....$7110.00 for all ultrasound, blood work, and procedure done under sedation. Another $2000 approximately for prescriptions, some of which I didn’t use....
How was your experience with Sana Salih at University of Illinois at Chicago?
My first consult was virtual which was fine, but I met her in the office later on and she described everything thoroughly. I wasn’t expecting to be there quite so long though but I appreciate her desire to be thorough.
What's one piece of advice would you give a prospective patient of Sana Salih at University of Illinois at Chicago?
If you have a question for the doctor come prepared to ask it at your first appointment with her. The majority of my interactions were with the nurse and ultrasound techs.
During treatment, were you treated like a number or a human with Sana Salih at University of Illinois at Chicago?
I went in for an ultrasound on a Saturday and she called me back into her office to discuss my risk for OHSS at great length and she also alerted me that I probably will have someone pushing down on my abdomen during the procedure because of where my ovary was positioned.
Describe the protocols Sana Salih used in your cycles at University of Illinois at Chicago and their degree of success.
I have PCOS so she prescribed low doses.Month prior to retrieval I was on ordinary prenatal vitamins from CVS; Aygestin 2 tablets daily as primer; Metformin 500 mg 3x/day; folic acid 1 Mg; ovasitol inositol powder twice a day (actually suggested by doc...I thought it was woo woo, but I took it). Day 1 - 8 of stimulation Menopur 75 IU; Gonal F 125 IU (Ganirelix 250 mcg day 6) Day 9-10 of stimulation Menopur 75 IU; Gonal F 100 IU Day 11 - Lupron trigger 100 units.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Joy)
They were always kind and prompt. I had a snafu with the pharmacy in terms of billing that she helped resolve. She also showed me how to inject myself and was in the room during my transfer. It was nice having a familiar face in the room.
Describe your experience with University of Illinois at Chicago.
The reproductive endocrinology clinic is down the hallway from the ob/GYN clinic. Sometimes they close the ER wait room and direct people down the hall to the ob/GYN clinic. If I were struggling with infertility I think it would be hard to share a room with lots of pregnant women.
Describe the costs associated with your care under Sana Salih at University of Illinois at Chicago.
Completely out of pocket. $7110.00 for all ultrasound, blood work, and procedure done under sedation. Another $2000 approximately for prescriptions, some of which I didn’t use.
Describe Sana Salih's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
She said they’d only transfer embryos based on the age I was at retrieval, so it would always only be one at a time.
9
Doctor
Sana Salih
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 36
1 IVF
Tubal Blockage
Black or African-American
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Zamah] help me get on a strict diet to eat better and to exercise. I wasn’t really overweight but my cholesterol was kind of high and I was borderline diabetic and before he would even consider doing it I had to get my body and control that’s one of the most important things I remember about going to see him...He was a very loving and understanding doctor...he explain everything to me from top to bottom and he also ask questions to see if I understand exactly what he was saying He always reached out to me on his personal phone number to let me know when anything happen he made me feel special and not like a number.
[The nurses at University of Illinois at Chicago were] Very nice very understanding very polite...The clinic was very very professional I didn’t see any weaknesses they knew exactly what to do and how to do it in a professional way. They emailed you all your results then the nurse will call you and go over the results with you whatever you didn’t understand. They make sure they called you 24 hours before your appointment to make sure if you were still able to come. They respect your wishes they never gave you any Problems
How was your experience with Musa Zamah at University of Illinois at Chicago?
He was a very loving and understanding doctor even his nurses and his receptionist was wonderful loving people I never fell on Conteboe there they made you feel like it was home. From the first time I started my appointments it was always clear and made sure that I understood everything that we were going to do. His nurses called and checked on me every three days. He even recommend Maisel a good therapist so I can talk about my experience because I was falling into a depression and I was worried about how people felt about and my decision to do IVF. He explain to me that it is my decision and I should not worry about what people think about it if this is what I want to do I should go head and do it he made me feel that he made me feel like he really understood me. And it wasn’t just because he needed the money it was something really real he was like a friend sent me. I would definitely recommend anyone to go to him
What's one piece of advice would you give a prospective patient of Musa Zamah at University of Illinois at Chicago?
If you listen to him she will explain every thing you were ever need to know about your process .
During treatment, were you treated like a number or a human with Musa Zamah at University of Illinois at Chicago?
He was really great, he explain everything to me from top to bottom and he also ask questions to see if I understand exactly what he was saying He always reached out to me on his personal phone number to let me know when anything happen he made me feel special and not like a number.
Describe the protocols Musa Zamah used in your cycles at University of Illinois at Chicago and their degree of success.
One thing I do remember he help me get on a strict diet to eat better and to exercise. I wasn’t really overweight but my cholesterol was kind of high and I was borderline diabetic and before he would even consider doing it I had to get my body and control that’s one of the most important things I remember about going to see him
Describe your experience with the nursing staff at University of Illinois at Chicago.
Very nice very understanding very polite
Describe your experience with University of Illinois at Chicago.
The clinic was very very professional I didn’t see any weaknesses they knew exactly what to do and how to do it in a professional way. They emailed you all your results then the nurse will call you and go over the results with you whatever you didn’t understand. They make sure they called you 24 hours before your appointment to make sure if you were still able to come. They respect your wishes they never gave you any Problems
Describe the costs associated with your care under Musa Zamah at University of Illinois at Chicago.
15,000.00
Describe Musa Zamah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
Well the doctor told me he do transferred to embryos but it was all up to me. He explained to me the Problems of transferring to Embryos. And what he think was the best
10
Doctor
Musa Zamah
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
8
Age 33
5 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Sales Representative
4th of 4 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
We first saw Dr. Stephenson after our third loss and felt very encouraged by how thorough she was at our initial consultation. During the course of her work up, she treated me for chronic endometritis that took several biopsies and courses of antibiotics to clear.... She is very connected in the field and runs tests with other doctors across the country. Everything she does is based on numbers and science and data. I felt very encouraged to have her as our doctor, but it is frustrating that she favors natural conception
It's tough to see Dr. Stephenson at UIC Hospital because it's part of the Women's Clinic seeing all types of patients. It is not uncommon to be surrounded by pregnant patients waving their ultrasound pictures around (not like my experience at normal RE's offices where you are all there hoping and trying to get pregnant).... Jennifer [nurse] is very compassionate. During a hysteroscopy earlier this year they found retained pregnancy tissue
How was your experience with Mary Stephenson at University of Illinois at Chicago?
Dr. Stephenson is a detective and will do all the necessary work ups to evaluate you as a patient. In our experience she is the only person we've encountered who focuses on recurrent pregnancy loss and staying pregnant (beyond just getting pregnant like most REs). She is very connected in the field and runs tests with other doctors across the country. Everything she does is based on numbers and science and data. I felt very encouraged to have her as our doctor, but it is frustrating that she favors natural conception when it feels like there are things we could be doing in a given cycle to improve our chances at a pregnancy.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
If you've experienced two first trimester losses or one late loss, I would get in to see her as soon as possible. I feel like if we had seen her earlier in this process, we would not have experienced our third miscarriage (second trimester loss).
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
We first saw Dr. Stephenson after our third loss and felt very encouraged by how thorough she was at our initial consultation. During the course of her work up, she treated me for chronic endometritis that took several biopsies and courses of antibiotics to clear. When we finally were ready to start trying again she suggested progesterone supplements after ovulation and baby aspirin. She definitely favors natural conception for her recurrent pregnancy loss patients.
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
Dr. Stephenson favors natural conception. She put us on progesterone supplements post ovulation and baby aspirin throughout your cycle.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Jennifer Benson)
Jennifer is very compassionate. During a hysteroscopy earlier this year they found retained pregnancy tissue (months after my D&C) which was extremely scary to watch on the monitor. She reassured me that I was exactly where I needed to be to resolve the situation. She also answers all of my questions throughout the process via phone calls.
Describe your experience with University of Illinois at Chicago.
It's tough to see Dr. Stephenson at UIC Hospital because it's part of the Women's Clinic seeing all types of patients. It is not uncommon to be surrounded by pregnant patients waving their ultrasound pictures around (not like my experience at normal RE's offices where you are all there hoping and trying to get pregnant).
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
Everything has been covered by my insurance for recurrent pregnancy loss evaluation and treatment.
Describe Mary Stephenson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
NA
10
Doctor
Mary Stephenson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
10
5
Age 34 - 37
2 IVF
Anovulation
PCOS
Prefer not to answer
Income $50K - $99K
Operations
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
My first cycle with dr zamah, he just copied my protocol from a previous ivf cycle with a different dr.It was a fresh ivf cycle.Birth control.lupron.progesterone, although he tweaked it so i wouldn't get my ovaries enlarged (forgot technical word), which happened to me with previous dr.Transfered one 5day blast and was successful...Dr. Zamah may look young but he knows his stuff.He answers every question you can think of with a smile.He is compassionate:when I found out i was having a chemical pregnancy during an ultrasound i was very emotional, and when he found out he rushed to talk to me right away.He is very friendly and funny and makes you feel at ease with every appointment.Great bedside manner.
His nurses at uic are really busy and are prone to making mistakes...Weaknesses: nurses can get so busy that they can misplace your paperwork, will make you retake bloodwork because of this.Unorganized, saying you need to bring in one more thing of paperwork but you already gave it a week ago...Ivf protocol:they dont put you to sleep during procedures and you will be awake n feeling every pain out there (unlike other ivf clinics).
How was your experience with Musa Zamah at University of Illinois at Chicago?
Dr. Zamah may look young but he knows his stuff.He answers every question you can think of with a smile.He is compassionate:when I found out i was having a chemical pregnancy during an ultrasound i was very emotional, and when he found out he rushed to talk to me right away.He is very friendly and funny and makes you feel at ease with every appointment.Great bedside manner.I notice that whenever i need to do a procedure/ test, knowing it will be painful or awkward for me, he starts talking about random topics to try to distract me.
What's one piece of advice would you give a prospective patient of Musa Zamah at University of Illinois at Chicago?
His nurses at uic are really busy and are prone to making mistakes.
During treatment, were you treated like a number or a human with Musa Zamah at University of Illinois at Chicago?
Im the type that asks too many questions and he gladly always answers all my questions and made sure i understand everything going on.my first ivf cycle with him was a success and when it was time to transfer to a reg dr he actually took the time to call me personally to congratulate me.my second cycle was unfortunately a chemical pregnancy/ miscarriage, and right after the ultrasound and bad news he took the time to talk to me right away even though he had dozens of patients waiting to talk to him/ have procedures done.
Describe the protocols Musa Zamah used in your cycles at University of Illinois at Chicago and their degree of success.
My first cycle with dr zamah, he just copied my protocol from a previous ivf cycle with a different dr.It was a fresh ivf cycle.Birth control.lupron.progesterone, although he tweaked it so i wouldn't get my ovaries enlarged (forgot technical word), which happened to me with previous dr.Transfered one 5day blast and was successful. Second cycle with dr zamah was a frozen cycle.embryos i had made with previous dr about 4 years ago; chemical and eventually a miscarriage.Im currently on my 3rd cycle with dr zamah (4th ivf try).frozen cycle.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Karen)
Karen has been wonderful.She also doesn't answering my 100 questions and makes sure i got everything i needed; my instructions, my calendar, my work note, and communicates well.super lucky to have her as my nurse considering theres another nurse there who is just awful and doesnt belong in an ivf clinic.This unnamed nurse was not pleasant at all when it came to rescheduling me for test, bloodwork, and ultrasounds due to not being able to miss work.This unnamed nurse gave me wrong information, but fortunately for me being a ivf pro, i caught her mistakes.I feel real bad for the person who eventually gets assaigned to this unnamed nurse.The clinic gets busy and you need to be proactive.question everything.double check everything.bring a copy of all your paperwork with you at every visit because they can lose your results, paperwork etc.your medications...make sure you tell them when you run out of something...ie progesterone.a friend of mine who went to uic ivf clinic, ran out of progesterone, her nurse forgot to tell her she needed to keep taking it.most of the staff are wonderful and pleasant.again...except unnamed nurse.
Describe your experience with University of Illinois at Chicago.
Strengths :Dr. Zamah and cheaper ivf costs Weaknesses: nurses can get so busy that they can misplace your paperwork, will make you retake bloodwork because of this.Unorganized, saying you need to bring in one more thing of paperwork but you already gave it a week ago. One particular nurse at this clinic is simply an idiot and no compassion at all.Ivf protocol:they dont put you to sleep during procedures and you will be awake n feeling every pain out there (unlike other ivf clinics).
Describe the costs associated with your care under Musa Zamah at University of Illinois at Chicago.
I had insurance so my situation will be diffrent from others with no insurance.I do know ivf costs here are much more affordable considering they only do a few procedures (one specific week per month).
Describe Musa Zamah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
With multiple embryo transfers, in my case dr zamah strongly feels against it because of my bicournate uterus and history of incompetent cervix.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Musa Zamah
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
3
5
Age 38 - 39
4 IUI
5 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Stephenson is a brilliant scientist. However, if your issues do not lie squarely within her interest of study, she shrugs you off. She is uninterested in the work of other doctors and does not care to try methods common at other clinics. As a patient, I did not feel that she took a personal interest in our case. She is always rushed, often running off to a conference, and her post-procedure write-ups regularly included errors...I primarily saw Dr Stephenson for RPL management
The clinic [UIC - Chicago] shares a waiting room with MFMs and OBs. For doctor's appointments, it is common to wait with obviously pregnant women and children. Monitoring is done before this other section of the clinic is open...I've had to call multiple times to get RXs called in. I've had temps call me when cycles have failed (rather than the regular nurse or the RE). There was an instance when the doctor said I was okay to cycle and the nurse disagreed. In the time it took to clear up the confusion the cycle filled and I was delayed two months.
How was your experience with Mary Stephenson at University of Illinois at Chicago?
Dr Stephenson is a brilliant scientist. However, if your issues do not lie squarely within her interest of study, she shrugs you off. She is uninterested in the work of other doctors and does not care to try methods common at other clinics. As a patient, I did not feel that she took a personal interest in our case. She is always rushed, often running off to a conference, and her post-procedure write-ups regularly included errors.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
Do your research ahead of time. Have your questions ready and your history clearly written out. If you are interested in a specific treatment, bring supporting documents with you. Don't read into her tone; she talks to everyone that way.
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
The majority of our appointments were spend correcting information that was put into the system wrong. Even after two years of treatment, she still looked at me like I was a stranger every time she saw me.
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
I primarily saw Dr Stephenson for RPL management. She is an advocate of TLC aka weekly first trimester ultrasounds. She also very carefully monitors TSH.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Karen)
Nurses tend to return calls by close of business the following day. They are generally compassionate. Their attention during procedures is excellent. Unfortunately, it wasn't clear if they were actually passing on information (from calls) to the doctors. There were several occasions where I felt as if they were making decisions for the doctors.
Describe your experience with University of Illinois at Chicago.
The clinic shares a waiting room with MFMs and OBs. For doctor's appointments, it is common to wait with obviously pregnant women and children. Monitoring is done before this other section of the clinic is open. The clinic is part of a very large health system so you have the potential to benefit from many doctors, in many specialities.
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
Dr Stephenson's care was mostly covered under my insurance. The only exception was the EFT (Endometrium Function Test) which cost $600.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Illinois at Chicago.
I've had to call multiple times to get RXs called in. I've had temps call me when cycles have failed (rather than the regular nurse or the RE). There was an instance when the doctor said I was okay to cycle and the nurse disagreed. In the time it took to clear up the confusion the cycle filled and I was delayed two months.
3
Doctor
Mary Stephenson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
7
7
Age 31 - 33
5 IUI
1 IVF
Donor Sperm
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Unsuccessful
[Dr Zamah was]...very intelligent, honest and compassionate. Always open to explaining, considering my input or revisiting issues...Don't be afraid ask all the questions on your mind. Tell him to give you straight answers and he will....First cycle attempted natural IUI -- negative Second utilized u/s and trigger shot (ovidrel) -- negative Third medicated cycle (clomid and ovidrel) -- positive with m/c at 6 weeks Next 2 IUIs with clomid and ovidrel were negative. First IVF -- antagonist protocol ganirelix, menopur and follistim -- 11 eggs retrieved 5 fertilized, 2 6 cell transferred -- negative beta Second IVF -- agonist long Lupron protocol menopur and follistim with FSH co trigger -- 12 eggs retrieved, 11 fertilized but poor quality on day 3 but for one 8 cell grade 2 embryo. 3 day transfer with 2 embryos -- awaiting test results. I've been constantly told I "look good on paper" -- relatively young age, normal lab values, good egg counts noted, but seem to have an egg quality issue. Dr. Zamah was receptive to my concerns about over stimulating with menopur and adjusted dosage throughout second cycle.
in the outpatient building at UIC. Waiting room often really crowded. Obnoxious check in policy of signing in, waiting for clerk to enter info then told to go into another room and register over the phone with an operator....Nursing staff seem really busy, but receptive to calls/questions. Thorough review of results and instructions....Delay in ordering prescriptions that needed prior auth Incident in which wrong lab was ordered to determine timing of IUI.
How was your experience with Musa Zamah at University of Illinois at Chicago?
Very intelligent, honest and compassionate. Always open to explaining, considering my input or revisiting issues
What's one piece of advice would you give a prospective patient of Musa Zamah at University of Illinois at Chicago?
Don't be afraid ask all the questions on your mind. Tell him to give you straight answers and he will
During treatment, were you treated like a number or a human with Musa Zamah at University of Illinois at Chicago?
Very thoughtful and attentive
Describe the protocols Musa Zamah used in your cycles at University of Illinois at Chicago and their degree of success.
First cycle attempted natural IUI -- negative Second utilized u/s and trigger shot (ovidrel) -- negative Third medicated cycle (clomid and ovidrel) -- positive with m/c at 6 weeks Next 2 IUIs with clomid and ovidrel were negative. First IVF -- antagonist protocol ganirelix, menopur and follistim -- 11 eggs retrieved 5 fertilized, 2 6 cell transferred -- negative beta Second IVF -- agonist long Lupron protocol menopur and follistim with FSH co trigger -- 12 eggs retrieved, 11 fertilized but poor quality on day 3 but for one 8 cell grade 2 embryo. 3 day transfer with 2 embryos -- awaiting test results. I've been constantly told I "look good on paper" -- relatively young age, normal lab values, good egg counts noted, but seem to have an egg quality issue. Dr. Zamah was receptive to my concerns about over stimulating with menopur and adjusted dosage throughout second cycle.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Karen)
Nursing staff seem really busy, but receptive to calls/questions. Thorough review of results and instructions.
Describe your experience with University of Illinois at Chicago.
in the outpatient building at UIC. Waiting room often really crowded. Obnoxious check in policy of signing in, waiting for clerk to enter info then told to go into another room and register over the phone with an operator.
Describe the costs associated with your care under Musa Zamah at University of Illinois at Chicago.
mostly covered by insurance. Because this clinic does not do full sedation/anesthesia during egg retrieval, the cost of the procedure is significantly lower.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at University of Illinois at Chicago.
Delay in ordering prescriptions that needed prior auth Incident in which wrong lab was ordered to determine timing of IUI.
7
Doctor
Musa Zamah
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
7
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
10
5
Age 37
IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $100K - $199K
Operations
3rd of 3 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
It’s worth the wait to get in to see her [Dr. Mary Stephenson]!...There was a 3mos waiting period from the time i called to schedule my appt to the time we were able to see her...in our very first meeting we found out i had miscarried for the 6th time in a row. The circumstances were very tough but dr Stephenson and her staff her absolutely wonderful and incredible supportive throughout the remainder of my visit.
they [staff at University of Illinois at Chicago] were just wonderful, supportive, friendly, kind and accurate...There was a 3mos waiting period from the time i called to schedule my appt to the time we were able to see her [Dr. Mary Stephenson]. On the day we went there was a pretty long wait in the waiting room from the time we checked in, close to an hour after my appt time. Once we got in though, the staff and doctor were fantastic!
How was your experience with Mary Stephenson at University of Illinois at Chicago?
My first appt had been planned for months for a consultation to advise on unexplained recurrent pregnancy loss... weekend before the appt i found out i was pregnant unexpectedly, but the staff advised me to keep my appt. the first step in the appt was an ultrasound where we found that at 7weeks the baby’s heartbeat had stopped. So in our very first meeting we found out i had miscarried for the 6th time in a row. The circumstances were very tough but dr Stephenson and her staff her absolutely wonderful and incredible supportive throughout the remainder of my visit. We had driven in from 4hrs away for the appt and like i said had been scheduled to see her for months so despite the traumatic we wanted to make our time together count..-& were there for several hours after receiving the news of the miscarriage. The medical staff continued to treat us as if we were family, it was very appreciated.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
It’s worth the wait to get in to see her!
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
The medical and office staff were very welcoming.
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
We have only had a single consult with her.. will be scheduling our next appt soon.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Jennifer)
Again they were just wonderful, supportive, friendly, kind and accurate.
Describe your experience with University of Illinois at Chicago.
There was a 3mos waiting period from the time i called to schedule my appt to the time we were able to see her. On the day we went there was a pretty long wait in the waiting room from the time we checked in, close to an hour after my appt time. Once we got in though, the staff and doctor were fantastic!
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
N/a
Describe Mary Stephenson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
No comments on this topic
10
Doctor
Mary Stephenson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
1
3
Age 39
IUI
3 IVF
Recurrent Pregnancy Loss
Prefer not to answer
Income $100K - $199K
Business Executive
3rd of 6 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Stephenson spent a lot of time documenting my case and instructing the students she had along during my care, instead of really talking to me...Be aware that this is a teaching institution and she will spend most of her time typing up your case during your appointment, instead of in f2f conversation with you...Dr. Stephenson is a recurrent pregnancy loss expert. We were really hoping to get answers beyond "it's unexplained, you have a good chance if you just keep trying, and use progesterone"
[University of Illinois at Chicago is] a university clinic. We flew into Chicago and took the train to save money. Expect long wait times, a cramped waiting room, to feel like a number, and plenty of paperwork and bureacracy. The staff was helpful, but the clinic was difficult to get into and felt hectic and uncertain when you would be seen...The coordinator for all your testing was organized and efficient, and even worked with insurance to clear my testing coverage
How was your experience with Mary Stephenson at University of Illinois at Chicago?
Dr. Stephenson is a recurrent pregnancy loss expert. We were really hoping to get answers beyond "it's unexplained, you have a good chance if you just keep trying, and use progesterone". After 5 miscarriages, you really want an answer and not to keep blindly trying.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
Be aware that this is a teaching institution and she will spend most of her time typing up your case during your appointment, instead of in f2f conversation with you.
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
Dr. Stephenson spent a lot of time documenting my case and instructing the students she had along during my care, instead of really talking to me
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
Use progesterone suppositories
Describe your experience with the nursing staff at University of Illinois at Chicago.
The coordinator for all your testing was organized and efficient, and even worked with insurance to clear my testing coverage.
Describe your experience with University of Illinois at Chicago.
It's a university clinic. We flew into Chicago and took the train to save money. Expect long wait times, a cramped waiting room, to feel like a number, and plenty of paperwork and bureacracy. The staff was helpful, but the clinic was difficult to get into and felt hectic and uncertain when you would be seen.
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
Diagostic tests all covered by my health insurance
Describe Mary Stephenson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
Dr. Stephenson doesn't really advocate IVF.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Mary Stephenson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2014, Unsuccessful
7
8
Age 36 - 38
2 IUI
4 IVF
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Marketer or PR
1st of 3 Docs
Neutral
Neutral
Unsuccessful
Dr. Scoccia wasn't conservative with the medications and always proposed experimental drugs / supplements which I appreciated.
The clinic was always so busy and I had to keep reminding Dr. Scoccia of my history. It was impossible to get a hold of the doctor whenever I called.
How was your experience with Bert Scoccia at University of Illinois at Chicago?
Dr. Scoccia tried many things to determine the causes of my infertility. He explored many options. I only wish he weren't overbooked the whole time I was seeking treatments. The clinic was going through a transition which made communication more difficult.
What's one piece of advice would you give a prospective patient of Bert Scoccia at University of Illinois at Chicago?
I would demand more communication from him.
During treatment, were you treated like a number or a human with Bert Scoccia at University of Illinois at Chicago?
The clinic was always so busy and I had to keep reminding Dr. Scoccia of my history. It was impossible to get a hold of the doctor whenever I called.
Describe the protocols Bert Scoccia used in your cycles at University of Illinois at Chicago and their degree of success.
Dr. Scoccia wasn't conservative with the medications and always proposed experimental drugs / supplements which I appreciated. He would adjust medications if I wasn't responding well in the first day or two of the cycle. He was careful to monitor the progress and adjust as needed.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Debbie Stevenson)
The nursing staff only responded once a day which was frustrating. I wish they'd take emails to answer questions.
Describe the costs associated with your care under Bert Scoccia at University of Illinois at Chicago.
I was completely covered by HMO insurance so I paid very little out of pocket for procedures and meds.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at University of Illinois at Chicago.
The only issue I had with the clinic was the poor response time to questions.
7
Doctor
Bert Scoccia
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
9
9
Age 35
IVF
Male Factor
Other
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Craig Niederberger] has been very friendly and has a good bedside manner. He seems very intelligent and very good at what he does, Although he is a very busy Dr and seems to have alot going on. Getting in to see him isn't always the easiest.... The use of Clomid with men to regulate hormones and increase sperm production
Some of the staff [at UIC-Chicago] is very nice and caring and informative and other office staff not so much.... They don't really have a concept of timing tho. They tend not to take into consideration that people who are TTC tend to not want to drag out the length of treatment unnecessarily.... The use of Clomid with men to regulate hormones and increase sperm production
How was your experience with Craig Niederberger at University of Illinois at Chicago?
He has been very friendly and has a good bedside manner. He seems very intelligent and very good at what he does, Although he is a very busy Dr and seems to have alot going on. Getting in to see him isn't always the easiest.
What's one piece of advice would you give a prospective patient of Craig Niederberger at University of Illinois at Chicago?
Have patience
During treatment, were you treated like a number or a human with Craig Niederberger at University of Illinois at Chicago?
Personalized care
Describe the protocols Craig Niederberger used in your cycles at University of Illinois at Chicago and their degree of success.
The use of Clomid with men to regulate hormones and increase sperm production
Describe your experience with the nursing staff at University of Illinois at Chicago.
Some of the staff is very nice and caring and informative and other office staff not so much.
Describe your experience with University of Illinois at Chicago.
Its a Nice place, staff is ok, we feel like we are in good hands with Dr Neiderberger. They don't really have a concept of timing tho. They tend not to take into consideration that people who are TTC tend to not want to drag out the length of treatment unnecessarily.
Describe the costs associated with your care under Craig Niederberger at University of Illinois at Chicago.
It adds up. Office visits and testing every three months, office visits in order to review results of testing, parking every time, price of tests, one plus side is if youre self pay(insurance doesn't cover fertility) they do give you a discount
9
Doctor
Craig Niederberger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
10
9
Age 31 - 33
1 IUI
PCOS
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Zamah] explained everything, he was very kind and understanding. I wasn’t just someone else he had to work with ... He didn’t sugar coat but he was also very positive. ... He was amazing, understanding, caring, explained everything well and was real with our situation. ... We were just another patient, he treated us really well. ... Only complaint is wait time - often it would be up to an hour or more to see him that was frustrating
The Waiting room times are horrible , doctor amazing sometimes the nurses are unavailable for questions, front desk staff can either be awesome or rude depending on day Overall happy with the clinic [UIC Chicago] ... Only complaint is wait time - often it would be up to an hour or more to see him that was frustrating ... Normal doctors costs my insurance was great I had co pays but nothing crazy
How was your experience with Musa Zamah at University of Illinois at Chicago?
He was amazing, understanding, caring, explained everything well and was real with our situation. He didn’t sugar coat but he was also very positive. We were just another patient, he treated us really well. Only complaint is wait time - often it would be up to an hour or more to see him that was frustrating
What's one piece of advice would you give a prospective patient of Musa Zamah at University of Illinois at Chicago?
Be aware of wait times in waiting room
During treatment, were you treated like a number or a human with Musa Zamah at University of Illinois at Chicago?
He explained everything, he was very kind and understanding. I wasn’t just someone else he had to work with
Describe the protocols Musa Zamah used in your cycles at University of Illinois at Chicago and their degree of success.
First fertility meds, ovulation trigger shot and at home conception, that didn’t work so then we went on to IUI
Describe your experience with University of Illinois at Chicago.
The Waiting room times are horrible , doctor amazing sometimes the nurses are unavailable for questions, front desk staff can either be awesome or rude depending on day Overall happy with the clinic
Describe the costs associated with your care under Musa Zamah at University of Illinois at Chicago.
Normal doctors costs my insurance was great I had co pays but nothing crazy
What specific things went wrong at University of Illinois at Chicago?
  • Provided conflicting information
Describe the specific things that went wrong at University of Illinois at Chicago.
None
10
Doctor
Musa Zamah
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
7
8
Age 33
3 IUI
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Successful
Dr. Scoccia and his nurse are very attentive and know what they are doing.
Be prepared for the experience of waiting in a reception area with regular OB patients who are pregnant (which can be hard as a fertility patient.)
How was your experience with Bert Scoccia at University of Illinois at Chicago?
The clinic/office is very busy and not fancy. I was skeptical at first. However, I felt that Dr. Scoccia and his nurse were attentive and cared about me as a person.
What's one piece of advice would you give a prospective patient of Bert Scoccia at University of Illinois at Chicago?
Be prepared for the experience of waiting in a reception area with regular OB patients who are pregnant (which can be hard as a fertility patient.) Expect to have to wait for a while at appointments, but also know that Dr. Scoccia and his nurse are very attentive and know what they are doing.
During treatment, were you treated like a number or a human with Bert Scoccia at University of Illinois at Chicago?
This was a busy clinic with regular OB patients as well as infertility patients, but I felt that Dr. Scoccia and his nurse cared about me individually and felt confident that we could conceive and have a normal pregnancy.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Amy Cuevas)
She gave me her email address and responded to all emails very promptly. She seemed to understand how important it was to have a good connection with her.
7
Doctor
Bert Scoccia
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 36 - 37
3 IUI
1 IVF
Anovulation
PCOS
European
Native American
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Zamah was compassionate and watched me very closely so I did not overstimulate as I had a higher risk to do so. He is skilled at what he does, and I am thankful to him that we are expecting our first baby...He was always available to ask a question (when on call) even after transfer...going through the initial steps [at UIC - Chicago] were difficult, but once the clinic knew me, I felt like I got more attention and needs met...[nurse] Karen was able to communicate with me via email, my preferred contact method...
going through the initial steps [at UIC - Chicago] were difficult, but once the clinic knew me, I felt like I got more attention and needs met...[nurse] Karen was able to communicate with me via email, my preferred contact method...Dr. Zamah was compassionate and watched me very closely so I did not overstimulate as I had a higher risk to do so. He is skilled at what he does, and I am thankful to him..He was always available to ask a question (when on call) even after transfer.
How was your experience with Musa Zamah at University of Illinois at Chicago?
Dr. Zamah was compassionate and watched me very closely so I did not overstimulate as I had a higher risk to do so. He is skilled at what he does, and I am thankful to him that we are expecting our first baby in August 2017.
What's one piece of advice would you give a prospective patient of Musa Zamah at University of Illinois at Chicago?
be patient with treatments
During treatment, were you treated like a number or a human with Musa Zamah at University of Illinois at Chicago?
He was always available to ask a question (when on call) even after transfer.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Karen)
Karen was able to communicate with me via email, my preferred contact method.
Describe your experience with University of Illinois at Chicago.
going through the initial steps were difficult, but once the clinic knew me, I felt like I got more attention and needs met.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Musa Zamah
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
6
5
Age 40
4 Fertility Medications
Endometriosis
Uterine Fibroids
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Scoccia, was not as responsive as I needed him to be when requesting test results for a fertility treatment grant, however he was always direct with me in my appointments and willing to answer all my questions. ... I was recommended 3 rounds of clomid and timed intercourse, then IUI using clomid again. ... My appointments never felt rushed and I was able to get all my questions answered.
It was easy to get an appointment and I never had to wait long to be seen. ... However I often felt like I had to hunt them down for test results or any other information I was requesting. ... The nursing staff never followed up with me when test results were in, and were not very responsive. ... Most of my visits were largely covered by insurance. I believe the initial consult was between 200 to 300 dollars.
How was your experience with Bert Scoccia at University of Illinois at Chicago?
Dr Scoccia, was not as responsive as I needed him to be when requesting test results for a fertility treatment grant, however he was always direct with me in my appointments and willing to answer all my questions.
What's one piece of advice would you give a prospective patient of Bert Scoccia at University of Illinois at Chicago?
Come to your appointments with all your questions written down, he's willing to answer and explain everything in great detail.
Describe the protocols Bert Scoccia used in your cycles at University of Illinois at Chicago and their degree of success.
I was recommended 3 rounds of clomid and timed intercourse, then IUI using clomid again.
Describe your experience with the nursing staff at University of Illinois at Chicago.
The nursing staff never followed up with me when test results were in, and were not very responsive.
Describe your experience with University of Illinois at Chicago.
It was easy to get an appointment and I never had to wait long to be seen. My appointments never felt rushed and I was able to get all my questions answered. However I often felt like I had to hunt them down for test results or any other information I was requesting.
Describe the costs associated with your care under Bert Scoccia at University of Illinois at Chicago.
Most of my visits were largely covered by insurance. I believe the initial consult was between 200 to 300 dollars.
Describe Bert Scoccia's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
n/a
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at University of Illinois at Chicago.
When test results were in I was supposed to receive a call about how to proceed. However, I had to call them.
6
Doctor
Bert Scoccia
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
University of Illinois at Chicago
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources