Penn Fertility Care

14 doctors work here

Rated 7.3
Strongly recommend: 50%Neutral: 24%Don't recommend: 26%7.3
50% strongly recommend
81 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.7
6.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,384
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
14 doctors work here
7.7
Average Doctor Score
Christos Coutifaris
Penn Fertility Care
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Puneet Masson
Penn Fertility Care
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Vasiliki Moragianni
Penn Fertility Care
93% strongly recommend
13 Reviews
Rated 9.8
Strongly recommend: 93%Neutral: 7%9.8
Kurt Barnhart
Penn Fertility Care
60% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 60%Neutral: 40%9
Steven Sondheimer
Penn Fertility Care
92% strongly recommend
8 Reviews
Rated 9
Strongly recommend: 92%Don't recommend: 8%9
Monica Mainigi
Penn Fertility Care
51% strongly recommend
3 Reviews
Rated 8.5
Strongly recommend: 51%Neutral: 49%8.5
Divya Shah
U of Iowa Center for Advanced Reproductive Care
45% strongly recommend
13 Reviews
Rated 8.4
Strongly recommend: 45%Neutral: 44%Don't recommend: 11%8.4
Clarisa Gracia
Penn Fertility Care
33% strongly recommend
6 Reviews
Rated 7.9
Strongly recommend: 33%Neutral: 67%7.9
Kathleen (Kate) O'Neill
Penn Fertility Care
11% strongly recommend
4 Reviews
Rated 7.5
Strongly recommend: 11%Neutral: 52%Don't recommend: 37%7.5
Suleena Kalra
Penn Fertility Care
49% strongly recommend
14 Reviews
Rated 7
Strongly recommend: 49%Neutral: 20%Don't recommend: 32%7
Scott Edwards
Penn Fertility Care
48% strongly recommend
10 Reviews
Rated 6.6
Strongly recommend: 48%Neutral: 5%Don't recommend: 47%6.6
Samantha Butts
Penn Fertility Care
26% strongly recommend
7 Reviews
Rated 6
Strongly recommend: 26%Neutral: 48%Don't recommend: 26%6
Anuja Dokras
Penn Fertility Care
50% strongly recommend
3 Reviews
Rated 4.8
Strongly recommend: 50%Don't recommend: 50%4.8
Suneeta Senapati
Penn Fertility Care
15% strongly recommend
4 Reviews
Rated 3.7
Strongly recommend: 15%Neutral: 31%Don't recommend: 54%3.7
Show 10 more

This clinic has 4 offices

Lancaster General Health
2112 Harrisburg Pike
Lancaster, PA 17601
717-544-0107
Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
800-789-7366
Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
800-789-7366
Radnor
250 King of Prussia Road
Radnor, PA 19087
800-789-7366
Show 2 more

81 patient reviews

2012 - 2016, Successful
9
9
Age 31 - 35
1 IUI
1 IVF
Anovulation
PCOS
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Operations
Strongly Recommends
Strongly Recommends
Successful
Dr Dokras seems very knowledgeable, but she is conservative (self-admitted) in her approach - both with medications/dosages and with risk factors (testing required for any existing health issues prior to IVF treatments and number of embryos transferred).
Wait times [at UPenn Fertility Care] or appointments can vary anywhere from 5 to 45 minutes. The staff have always been very apologetic if the wait time was on the longer side. Front desk staff have always been polite and pleasant....We were lucky to have IVF coverage through our insurance and only had to pay 10% deductible and co-pays. The financial counselors at the clinic were very helpful in confirming our insurance coverage and explaining to us what our remaining cost would be for each procedure before starting that treatment.
How was your experience with Anuja Dokras at Penn Fertility Care?
Dr Dokras seems very knowledgeable, but she is conservative (self-admitted) in her approach - both with medications/dosages and with risk factors (testing required for any existing health issues prior to IVF treatments and number of embryos transferred).
What's one piece of advice would you give a prospective patient of Anuja Dokras at Penn Fertility Care?
Ask as many questions as you need and do you own research, but trust your doctor while in the middle of treatment - they do have a plan even if you don't understand all aspects of it!
During treatment, were you treated like a number or a human with Anuja Dokras at Penn Fertility Care?
Dr Dokras always asked how we felt about our options or next steps that we just discussed and if we were comfortable with them before ending the appointments.
Describe the protocols Anuja Dokras used in your cycles at Penn Fertility Care and their degree of success.
I was on a hyper response IVF protocol due to having PCOS (my understanding of it is that lower doses of injectible meds are used to avoid overstimulating the ovaries). My stimulation phase took several days longer than expected, which meant having to order additional meds, but the eggs produced were very good quality even though the total number was not as high as might be expected with a regular IVF cycle. We ended up with 6 high quality 5 day embryos from that cycle.
Describe your experience with Penn Fertility Care.
Wait times for appointments can vary anywhere from 5 to 45 minutes. The staff have always been very apologetic if the wait time was on the longer side. Front desk staff have always been polite and pleasant.
Describe the costs associated with your care under Anuja Dokras at Penn Fertility Care.
We were lucky to have IVF coverage through our insurance and only had to pay 10% deductible and co-pays. The financial counselors at the clinic were very helpful in confirming our insurance coverage and explaining to us what our remaining cost would be for each procedure before starting that treatment.
9
Doctor
Anuja Dokras
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
9
10
Age 33 - 36
3 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Steven Sondheimer] was honest and I felt kept me prepared for a setback or a success. I felt like I always had a plan "B" after each visit so I never really had "false hopes". I also liked that he consulted with other top doctors regarding my care at Penn. He told me their opinions as well and what the plan would be moving forward.... I was a DOR patient based off of egg counts and my AMH level so they treated me very aggressively in my first cycle.
[UPenn's] Strengths- many great doctors that collaborate on cases. Cutting edge research. Ease of appointments. I was always made comfortable, informed and I felt that I was in great hands. You will see a Fellow most likely for ultrasounds (many other practices have techs and don't tell you what is going on while it is happening) Weaknesses- this turned out to be a strength for me personally in hindsight but you see many different fellows/doctors for ultrasounds, IUIs anything but consulting appointments. Your main doctor will be the primary decision maker but you won't see them for every appointment. I wish I knew that upfront and it bothered my during my first cycle but when I came back for the second cycle- I was aware and embraced it and asked many different doctors questions.
How was your experience with Steven Sondheimer at Penn Fertility Care?
He was honest and I felt kept me prepared for a setback or a success. I felt like I always had a plan "B" after each visit so I never really had "false hopes". I also liked that he consulted with other top doctors regarding my care at Penn. He told me their opinions as well and what the plan would be moving forward. I felt like they genuinely cared whether I got pregnant and would try anything to get me there!
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
Ask a lot of questions and request to see him at major appointments. If you aren't comfortable seeing other doctors or fellows, this might not be the practice for you.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
Dr. Sondheimer and his nurse, Rie were incredible throughout my journey. He personally called me back with answers to questions.
Describe the protocols Steven Sondheimer used in your cycles at Penn Fertility Care and their degree of success.
I was a DOR patient based off of egg counts and my AMH level so they treated me very aggressively in my first cycle. I forget the name of the protocol but I think it was "mini Lupron". I got canceled after my first ultrasound after having a lead egg (I can't remember the terminology!) so they converted it to an IUI. After that, Dr. Sondheimer treated me with a typical cycle instead of one more used for DOR patients. I used high dosages of Follistim though. I had 6 eggs at my baseline and had 7 mature. They retrieved all and 4 made it to Day 5 embryos. We transferred 2 the first round and I had a singleton (now 4). We transferred two frozen 2 years later and my twins are now 2.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Rie - she has since retired)
Rie was incredible. She listened to my 100s of questions, was always calm and assuring and kept me so prepared. She was an angel!
Describe your experience with Penn Fertility Care.
Strengths- many great doctors that collaborate on cases. Cutting edge research. Ease of appointments. I was always made comfortable, informed and I felt that I was in great hands. You will see a Fellow most likely for ultrasounds (many other practices have techs and don't tell you what is going on while it is happening) Weaknesses- this turned out to be a strength for me personally in hindsight but you see many different fellows/doctors for ultrasounds, IUIs anything but consulting appointments. Your main doctor will be the primary decision maker but you won't see them for every appointment. I wish I knew that upfront and it bothered my during my first cycle but when I came back for the second cycle- I was aware and embraced it and asked many different doctors questions.
Describe your experience with your monitoring appointments at Penn Fertility Care.
The appointments were in the AM (I would go before work) so they could also draw blood (if necessary) and it would leave time for the doctors to review results and adjust your meds if necessary. It was a well oiled machine that ran very smoothly.
Describe the costs associated with your care under Steven Sondheimer at Penn Fertility Care.
I was fortunate to have been covered by my insurance.
Describe Steven Sondheimer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
The practice encouraged me to transfer 2 each time. I was hesitant during my frozen transfer but I listened and had a multiple pregnancy. Looking back, I wouldn't change it but it was a shock to the system when I found out both took.
9
Doctor
Steven Sondheimer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 38
1 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
She's [Dr. Clarosa Gracia] unfailingly positive and so invested in her patients' outcomes. I had a poor prognosis per my ob/gyn and all my test results and she remained encouraging and optimistic every step of the way. She listened to my concerns and answered all of my questions. She came to the office on a weekend (on a day she was not scheduled to be in the office) to personally perform my egg retrieval and transfer. I really didn't expect my cycle to work at all but it not only worked, it worked on the first try and I have twins!! She is the best!
Everyone at the clinic [UPenn] is very friendly, helpful, supportive. The only negative was sometimes long wait times for monitoring appointments. It really is a team environment there and everyone seems invested in the patient care and excellent outcomes...[Nurse] Roohi was very calm and caring. She was very organized about all the steps in the process. She had my medications ordered and the prior authorizations completed in advance. She was very supportive throughout the process
How was your experience with Clarisa Gracia at Penn Fertility Care?
Please see previous answer. Dr Gracia personally performed my retrieval and transfer and was my biggest cheerleader even when I was feeling very pessimistic about my chances of success. Dr. Gracia is optimistic, friendly, caring, approachable, funny, smart, motivated and so smart. I always felt like my cycle and my success were very important to her.
What's one piece of advice would you give a prospective patient of Clarisa Gracia at Penn Fertility Care?
Take notes, she talks fast!
During treatment, were you treated like a number or a human with Clarisa Gracia at Penn Fertility Care?
Dr Gracia (please note it is Gracia, not Garcia) is one of the most fantastic doctors (and people) I've ever met. She's unfailingly positive and so invested in her patients' outcomes. I had a poor prognosis per my ob/gyn and all my test results and she remained encouraging and optimistic every step of the way. She listened to my concerns and answered all of my questions. She came to the office on a weekend (on a day she was not scheduled to be in the office) to personally perform my egg retrieval and transfer. I really didn't expect my cycle to work at all but it not only worked, it worked on the first try and I have twins!! She is the best!
Describe the protocols Clarisa Gracia used in your cycles at Penn Fertility Care and their degree of success.
I did a luteal lupron downregulation IVF cycle with Follistim and Menopur. I did not use birth control pills. I used intramuscular progesterone support following egg retrieval.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Roohi)
Roohi was very calm and caring. She was very organized about all the steps in the process. She had my medications ordered and the prior authorizations completed in advance. She was very supportive throughout the process
Describe your experience with Penn Fertility Care.
Everyone at the clinic is very friendly, helpful, supportive. The only negative was sometimes long wait times for monitoring appointments. It really is a team environment there and everyone seems invested in the patient care and excellent outcomes
Describe the costs associated with your care under Clarisa Gracia at Penn Fertility Care.
everything was covered by insurance
10
Doctor
Clarisa Gracia
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unknown Success
10
9
Age 28
1 IUI
PCOS
Other
European
Black or African-American
Income $100K - $199K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Despite her busy schedule, she [Dr. Anuja Dokras] always remembers my face and I love the personal approach that I receive...responds very quickly like within in the hour if I have to ask a question via the patient portal...thoroughly understands women who are diagnosed with PCOS and she is an expert in the field...has fit me in her schedule when I needed to schedule emergency appointments at the last minute due to my health issues.
The clinic [Penn Fertility Care] is small in comparison to other fertility clinics. It feels more personal and not like a sales office...not pushy with trying to sell services i.e. IVF packages, etc. I thoroughly enjoy that as you can go at your own comfort level , process what you need and the support is there if needed...The team is very compassionate and caring. They respond quickly to any inquiries that are made on the patient portal.
How was your experience with Anuja Dokras at Penn Fertility Care?
Dr. Dorkas has very great bedside manners, she takes her time to explain things ,and has a very compassionate approach. You are treated as a human being and not as a number. Despite her busy schedule, she always remembers my face and I love the personal approach that I receive. Dr. Dorkas responds very quickly like within in the hour if I have to ask a question via the patient portal. She thoroughly understands women who are diagnosed with PCOS and she is an expert in the field.
What's one piece of advice would you give a prospective patient of Anuja Dokras at Penn Fertility Care?
Dr. Dorkas and her staff are wonderful. If you are someone who has PCOS or suspect you may have PCOS, I would highly recommend her as a physician. Dr. Dorkas has a wonderful personal approach, you will not be disappointed.
During treatment, were you treated like a number or a human with Anuja Dokras at Penn Fertility Care?
Dr. Dorkas is very compassionate and has a gentle approach for women who dealing with very difficult obstacles in their lives. She takes her time to explain things thoroughly; not only with you as the patient but with your significant other. Dr.Dorkas has fit me in her schedule when I needed to schedule emergency appointments at the last minute due to my health issues. I am truly blessed to be under her care and am hoping for my little miracle to bestowed into my life.
Describe the protocols Anuja Dokras used in your cycles at Penn Fertility Care and their degree of success.
Dr. Dorkas has treated my PCOS with Metformin 500 mg. Additionally, I suffer from irregular menses and endometrial polyps, which she has treated with Medroxyprogrestrone 10 mg. Lastly, Dr. Dorkas has prescribed Letrozole in combination with timed intercourse. Unfortunately, my husband and I were not successful in getting pregnant. We will be exploring IVF treatment with Dr. Dorkas in the coming months.
Describe your experience with the nursing staff at Penn Fertility Care.
The nursing staff at Penn Fertility are amazing. The team is very compassionate and caring. They respond quickly to any inquiries that are made on the patient portal.
Describe your experience with Penn Fertility Care.
The clinic is small in comparison to other fertility clinics. It feels more personal and not like a sales office. The clinic is not pushy with trying to sell services i.e. IVF packages, etc. I thoroughly enjoy that as you can go at your own comfort level , process what you need and the support is there if needed.
10
Doctor
Anuja Dokras
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
8
10
Age 39 - 40
2 IUI
2 IVF
1 Egg Freezing
Embryo Freezing
Donor Sperm
Male Factor
Unexplained
European
Income $200K - $499K
Marketer or PR
Neutral
Strongly Recommends
Successful
If you're looking for a warm and fuzzy doctor with a communicative bedside manner, he's [Dr. Kurt Barnhart] probably not your doc. However, if you're interested in someone who knows the latest research, is really into statistics and facts, and has seen the latest treatments and tons of patients, that's his specialty (in my mind). I spent a lot more time in his personal office than I did in a patient/clinical room.
Brenda [a nurse at UPenn] was efficient and available. Sometimes I felt that she was a little overwhelmed with having a lot of work, and a couple of times I wasn't sure she quite remembered the specifics of my case. But she was always available when I needed her and I really appreciated her letting me text her. I would have random questions about this or that and she was very patient with me in answering them and always answered quickly. That helped me so much because I didn't have to pick up the phone and call her every single time.
How was your experience with Kurt Barnhart at Penn Fertility Care?
I didn't spend a whole lot of time with Dr. Barnhart, but when I did he was very knowledgeable and informative -- he was kind of science-y, but I liked that because we were dealing with lots of scientific info, probability, and various medical and scientific choices we had to make. So I liked him. But he isn't the warmest, fuzziest doctor, and he only did some of my procedures due to scheduling.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
If you're looking for a warm and fuzzy doctor with a communicative bedside manner, he's probably not your doc. However, if you're interested in someone who knows the latest research, is really into statistics and facts, and has seen the latest treatments and tons of patients, that's his specialty (in my mind). I spent a lot more time in his personal office than I did in a patient/clinical room.
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
The nurse accessibility and care was very good. -- there are a lot of doctors in the practice, and I really liked pretty much all of them, but not a ton of consistency in who you saw, it just depended on the day you went in. At no point did I feel like a number rather than a human even though they clearly had a "process" but that made it more efficient I thought.
Describe the protocols Kurt Barnhart used in your cycles at Penn Fertility Care and their degree of success.
He started with the least interventionist, IUI, but quickly recommended I consider switching to full IVF when our first attempts weren't successful. I think they expected, due to my numbers and my husband's previous experience, it to be more successful than it was the first time, but then when it wasn't he encouraged us to "step it up" and I was glad about that. He didn't seem focused on success in numbers, though -- he seemed focused on success with me as an individual in having a baby. He was thoughtful about how many embryos to put in, and he knew how to explain my choices at each step of the way and letting us know when there was really no right answer -- and when there sort of was a "right answer" if we wanted to up our chances of getting pregnant. I can't remember the specirics of my protocols -- I did lots of injections and they had me doing the progesterone shots for 10 full weeks after I got pregnant, in order to help the pregnancy succeed . . .
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Brenda Efymow)
Brenda was efficient and available. Sometimes I felt that she was a little overwhelmed with having a lot of work, and a couple of times I wasn't sure she quite remembered the specifics of my case. But she was always available when I needed her and I really appreciated her letting me text her. I would have random questions about this or that and she was very patient with me in answering them and always answered quickly. That helped me so much because I didn't have to pick up the phone and call her every single time.
Describe your experience with Penn Fertility Care.
It's more like a doctor's office than a clinic. For example, I happened to go with a friend to another fertility clinic and it felt more comprehensively about getting you pregnant -- almost a marketing thing, really. Since Penn is a research hospital it was much more about --here's our latest research study, you can sign up, and just more of a doctor's office. I was more than happy to participate in the research though and appreciated being part of that, and I knew that my doctors were up on the latest research and treatments. I have heard that there are other clinics that are just focused on numbers, numbers, numbers, and they are potentially more aggressive with drugs etc, I don't know details on that, but I never felt that way at Penn and felt that I was part of a great health system and system of doctors, nurses and researchers who were contributing to the greater good and also getting us a baby. (Who is the best thing that's every happened! He is so awesome!)
Describe the costs associated with your care under Kurt Barnhart at Penn Fertility Care.
Everything was covered under my health insurance and the process that I had to go through with it was very efficient and easy to navigate with the staff person working on it.
8
Doctor
Kurt Barnhart
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2009 - 2010, Unsuccessful
2
2
Age 31 - 32
11 IUI
3 IVF
Unexplained
European
Income $50K - $99K
2nd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
On the positive side, I would say Dr. Sondheimer was careful (perhaps too much so) of my health and making sure I was safe which maybe other doctors did not do enough. My biggest complaint: Though we kept trying to do things and they were NOT working (2 IVFs with the same protocol), they would not try another protocol with me. They did one blanket protocol for everyone.
It [monitoring] was 100% a cattle call. Very very very long waits. Rushed in and out of ultrasounds with techs who were not caring at all (hard to take when you are paying out of pocket!)...I remember she [nurse at Penn Fertility Care] had to give me a Rhogam shot and do betas with me and it was an awful time and she was so kind to me.
How was your experience with Steven Sondheimer at Penn Fertility Care?
My biggest complaint: Though we kept trying to do things and they were NOT working (2 IVFs with the same protocol), they would not try another protocol with me. They did one blanket protocol for everyone. Uniqueness was not considered. Also, 8 of my eggs "died" in suspicious circumstances in the lab. I had dozens more eggs they said they couldn't retrieve. And then, they did the same protocol again (no changes) and cancelled a cycle on me. My E2 levels were through the roof. Yet still, for a 3rd IVF they would have recommended no changes! It's unbelievable. There was no innovation or attempt at a new way of looking at a case. On the positive side, I would say Dr. Sondheimer was careful (perhaps too much so) of my health and making sure I was safe which maybe other doctors did not do enough. I also was glad that causes for recurrent pregnancy loss were explored and there was a potential blood clotting issue.
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
If you are a basic, straightforward patient, he may be fine (I did get pregnant twice on IUI's though lost those) but if your case is unusual or out of the normal scope, this is not the office for you.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
He didn't seem to know my case very well or seem personally invested. Long waits, often didn't even see him though he was coordinating my care.
Describe the protocols Steven Sondheimer used in your cycles at Penn Fertility Care and their degree of success.
The Antagonist protocol. That's all they would do for IVF. Unless you were over 35 or PCOS, nothing else would be considered. They even met as a committee to discuss it. For IUI they did try Letrazole for me instead of Clomid as a previous clinic had done, and I got pregnant twice on it (though no success.)
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Rie)
I remember she had to give me a Rhogam shot and do betas with me and it was an awful time and she was so kind to me.
Describe your experience with your monitoring appointments at Penn Fertility Care.
It was 100% a cattle call. Very very very long waits. Rushed in and out of ultrasounds with techs who were not caring at all (hard to take when you are paying out of pocket!) Also they allowed children in the waiting area which was painful at the time.
2
Doctor
Steven Sondheimer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
8
7
Age 32 - 33
3 IUI
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. O'Neill was sweet but straight forward which I completely appreciated. I wanted someone that was able to breakdown the facts but to also treat me like a human and not like a number. She respected our wishes and empathize with our pain and struggles. Overall the experience was stressful but working with her made it a little better...Her plan if we got to egg retrieval and transfer was to put 2 back in. I have a proven uterus...struggling with DOR, secondary infertility with male factor. So she felt putting in 2 gave us a better chance of conception...
Overall communication was a weakness [at Penn Fertility Care]. Getting patients in and out was a strength. I think they need to work on communication with finances but other than that everything else was fine...My nurse was good. She contacted me when necessary and relayed messages to Dr. O'Neill in a timely matter...Remember to always be your biggest advocate no matter which clinic you choose. Always do your research and you don't have to take everything for face value. If something seems off follow up...
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill was great she empathize with my pain but was candid in her decision making for our care. She did lab orders that I asked for without question and supported us throughout our journey with her.
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Always use your voice. You are your biggest advocate.
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill was sweet but straight forward which I completely appreciated. I wanted someone that was able to breakdown the facts but to also treat me like a human and not like a number. She respected our wishes and empathize with our pain and struggles. Overall the experience was stressful but working with her made it a little better.
Describe your experience with your nurse at Penn Fertility Care.
My nurse was good. She contacted me when necessary and relayed messages to Dr. O'Neill in a timely matter.
Describe your experience with Penn Fertility Care.
Overall communication was a weakness. Getting patients in and out was a strength. I think they need to work on communication with finances but other than that everything else was fine. Remember to always be your biggest advocate no matter which clinic you choose. Always do your research and you don't have to take everything for face value. If something seems off follow up.
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Her plan if we got to egg retrieval and transfer was to put 2 back in. I have a proven uterus, we have an 8 year old but are struggling with DOR, secondary infertility with male factor. So she felt putting in 2 gave us a better chance of conception.
What specific things went wrong at Penn Fertility Care?
  • Lost paperwork
Describe the specific things that went wrong at Penn Fertility Care.
Consent to unfreeze paperwork should have been signed at appt but needed to be done at a later date because they forgot to get it.
8
Doctor
Kathleen (Kate) O'Neill
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 32 - 33
Donor Sperm
PCOS
South Asian
Income $50K - $99K
Nurse or HC Services
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. K is very knowledgeable in infertility and does well in explaining it to someone new to the process. She has great bedside manner and made me feel comfortable every step of the way. I appreciate how she's available through phone or EMR messaging and will answer in a timely manner. Even through the phone, I feel that I'm speaking face to face with her as she has a great listening ear, validates my feelings, and answers all my questions in ways that I understand. She takes the time you need and doesn't rush through anything.
Clinic [Suleena Kalra] was clean and well organized. I didn't wait too long either. They have plenty of openings, it just depends which location you're trying to go to. I appreciated how they greeted me, as if I've been there a thousand times before and they knew me. ... Nursing staff was very welcoming and helped answer any questions I had. They made me feel very comfortable in a very personal situation.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. K is very knowledgeable in infertility and does well in explaining it to someone new to the process. She has great bedside manner and made me feel comfortable every step of the way. I appreciate how she's available through phone or EMR messaging and will answer in a timely manner. Even through the phone, I feel that I'm speaking face to face with her as she has a great listening ear, validates my feelings, and answers all my questions in ways that I understand. She takes the time you need and doesn't rush through anything.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
You will enjoy her as a Dr.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. K was great with me and my partner coming in for consultation about starting our family. She was warm but honest and very informative about what our steps were to start the process. She's available through phone and through chart messaging and answers in a timely manner.
Describe your experience with the nursing staff at Penn Fertility Care.
Nursing staff was very welcoming and helped answer any questions I had. They made me feel very comfortable in a very personal situation.
Describe your experience with Penn Fertility Care.
Clinic was clean and well organized. I didn't wait too long either. They have plenty of openings, it just depends which location you're trying to go to. I appreciated how they greeted me, as if I've been there a thousand times before and they knew me.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
Covered mostly by my insurance.
10
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 27 - 28
3 Fertility Medications
Male Factor
Black or African-American
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My husband was diagnosed as having azoospermia (no sperm in semen analysis) and Dr. Masson was very delicate in breaking the news. He also gave us hope by informing us that we could try vitamins, surgical sperm extraction, or look into other options for building a family (donors, adoption, etc.) . He never once made us feel embrassed or ashamed and always gave us hope....My husband had the TESE (surgical sperm extraction) however the surgery unfortunately yielded no sperm. However after the surgery Dr. Masson gently gave us the new
The nurses [University of Pennsylvania Penn Fertility Care] were very compassionate. They also were easy to get in touch with....Arrive early, appointments start exactly on time. I have never waited more than 15 minutes before being called back for appointment. Allow extra time to ask questions if needed. Labs and pharmacy are all located close by, literally within blocks of each other or in the same building.... Only costs so far have been cost of consults $50 and all semen analyses have been covered by insurance (out of pocket would have been $100).
How was your experience with Puneet Masson at Penn Fertility Care?
My husband was diagnosed as having azoospermia (no sperm in semen analysis) and Dr. Masson was very delicate in breaking the news. He also gave us hope by informing us that we could try vitamins, surgical sperm extraction, or look into other options for building a family (donors, adoption, etc.) . He never once made us feel embrassed or ashamed and always gave us hope.
What's one piece of advice would you give a prospective patient of Puneet Masson at Penn Fertility Care?
Ask questions. Dr.Masson is great, I would highly recommend him.
During treatment, were you treated like a number or a human with Puneet Masson at Penn Fertility Care?
Dr. Masson was very sincere and expressed great empathy toward my husband and I during this difficult time.
Describe the protocols Puneet Masson used in your cycles at Penn Fertility Care and their degree of success.
My husband had the TESE (surgical sperm extraction) however the surgery unfortunately yielded no sperm. However after the surgery Dr. Masson gently gave us the news and allowed us time to “take it all in”. The next day he called us directly to check on us and again asked if we had any questions. Dr. Masson and his staff were always easy and readily available via email and phone calls.
Describe your experience with the nursing staff at Penn Fertility Care.
The nurses were very compassionate. They also were easy to get in touch with.
Describe your experience with Penn Fertility Care.
Arrive early, appointments start exactly on time. I have never waited more than 15 minutes before being called back for appointment. Allow extra time to ask questions if needed. Labs and pharmacy are all located close by, literally within blocks of each other or in the same building.
Describe the costs associated with your care under Puneet Masson at Penn Fertility Care.
Only costs so far have been cost of consults $50 and all semen analyses have been covered by insurance (out of pocket would have been $100).
Describe Puneet Masson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/A
10
Doctor
Puneet Masson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unsuccessful
7
5
Age 28 - 33
1 IVF
Endometriosis
Unexplained
Other
Black or African-American
Income $50K - $99K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Manigi was very kind but over confident about the success of treatment due to my age. I did not have the intended result of pregnancy. She was familiar with endometriosis but I think my case was very complicated and I'm not sure she was fully aware of how to deal with my individual situation... Tubal check was the initial procedure to make sure my tubes were open followed by surgery was the initial treatment. I was first put on clomid and then moved to ivf
[Clinic staff at UPenn-Market were] Overwhelmed and unavailable at times which caused undue stress to patients. The clinical was flexible with scheduling and the turn around time from initial visit to treatment was quick. Wouldn't advise a young patient to go here as my case wasn't considered to be as bad as others which I feel often the severity of my case was overlooked and I was often told your young so you have time
How was your experience with Monica Mainigi at Penn Fertility Care?
Dr. Manigi was very kind but over confident about the success of treatment due to my age. I did not have the intended result of pregnancy. She was familiar with endometriosis but I think my case was very complicated and I'm not sure she was fully aware of how to deal with my individual situation
What's one piece of advice would you give a prospective patient of Monica Mainigi at Penn Fertility Care?
Ask a lot of questions about your treatment plan and next steps in the event treatment doesn't help
During treatment, were you treated like a number or a human with Monica Mainigi at Penn Fertility Care?
Dr. Manigi was pleasant and cared about my goals
Describe the protocols Monica Mainigi used in your cycles at Penn Fertility Care and their degree of success.
Tubal check was the initial procedure to make sure my tubes were open followed by surgery was the initial treatment. I was first put on clomid and then moved to ivf
Describe your experience with the nursing staff at Penn Fertility Care.
Nursing staff were kind but overwhelmed and could not provide individual care
Describe your experience with Penn Fertility Care.
Overwhelmed and unavailable at times which caused undue stress to patients. The clinical was flexible with scheduling and the turn around time from initial visit to treatment was quick. Wouldn't advise a young patient to go here as my case wasn't considered to be as bad as others which I feel often the severity of my case was overlooked and I was often told your young so you have time
Describe the costs associated with your care under Monica Mainigi at Penn Fertility Care.
About $18,000
Describe Monica Mainigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Proper count if follicles I developed ovarian cyst during ivf treatment which were initially mistaken as follicles
What specific things went wrong at Penn Fertility Care?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Penn Fertility Care.
It was hard to get information about the ivf trigger shot and I received conflicting information about dosage
7
Doctor
Monica Mainigi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
10
10
Age 37 - 38
6 IUI
2 IVF
European
Income $200K - $499K
Business Executive
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Coutifaris is the head of Penn Fertily. He is well respected and everyone’s favorite. He is very compassionate, but at the same time professional. He had a nice sense of humor, which was very nice at such difficult times....Dr. Coutifaris is a very caring person. He is also very well educated and he was activiely looking for options. Unfortunately, he ended up taking sabbatical and I had to choose a different doctor.... The embryos were already tested
Very professional and caring team. Since they [U of Penn Fertility Care] are a university hospital, they don’t decline patients as other clinics do. Doctors and nurses are very compassionate and you can tell that they are not in for your money. The only challenge I see is that they have so many patients and sometimes I feel like I am just a number and I don’t always get personalized treatment. Regardless, I have only good things to say about everyone I have worked with at Penn Fertility.
How was your experience with Christos Coutifaris at Penn Fertility Care?
Dr. Coutifaris is the head of Penn Fertily. He is well respected and everyone’s favorite. He is very compassionate, but at the same time professional. He had a nice sense of humor, which was very nice at such difficult times.
What's one piece of advice would you give a prospective patient of Christos Coutifaris at Penn Fertility Care?
I would give this advise to every patient no matter how good their doctor is - be your own advocate and don’t accept no for an answer.
During treatment, were you treated like a number or a human with Christos Coutifaris at Penn Fertility Care?
Dr. Coutifaris is a very caring person. He is also very well educated and he was activiely looking for options. Unfortunately, he ended up taking sabbatical and I had to choose a different doctor.
Describe the protocols Christos Coutifaris used in your cycles at Penn Fertility Care and their degree of success.
The embryos were already tested, but were not implanting. We did two ERAs because we only had one viable embyat the end and we wanted to make sure 100% that I was receptive at time of transfer if last good embryo. Unfortunately, it didn’t implant.
Describe your experience with your nurse at Penn Fertility Care.
My nurse takes me very seriously. I have had three doctors and the only constant is my nurse. She knows me well and I know she has my best interest at heart.
Describe your experience with Penn Fertility Care.
Very professional and caring team. Since they are a university hospital, they don’t decline patients as other clinics do. Doctors and nurses are very compassionate and you can tell that they are not in for your money. The only challenge I see is that they have so many patients and sometimes I feel like I am just a number and I don’t always get personalized treatment. Regardless, I have only good things to say about everyone I have worked with at Penn Fertility.
Describe the costs associated with your care under Christos Coutifaris at Penn Fertility Care.
$15k.
Describe Christos Coutifaris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/a
What specific things went wrong at Penn Fertility Care?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Christos Coutifaris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
9
9
Age 36 - 37
5 IUI
1 IVF
Donor Sperm
Tubal Blockage
European
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
Dr. Senapati always took time to clearly and thoroughly explain everything. She answered all my questions and even suggested and answered questions I didn't even think to ask. I felt she cared about my experience and outcomes...Dr. Senapati is very dedicated, thorough, smart and clear. I always felt she was doing everything she could to ensure I made informed decisions, had good experiences, and felt supported by the practice. Her nursing team is also very supportive and helpful.
The clinic [University of Pennsylvania] seemed genuinely concerned with ensuring I had a good experience. Wait times weren't always short but they weren't terrible, and were quite good if you went first thing in the morning. The desk staff who checked me in each time were particularly lovely...I loved Erin and the nursing staff that supported me throughout my fertility processes. I spoke with Erin more than any doctor or anyone else at the clinic during my IVF cycle and she was absolutely wonderful.
How was your experience with Suneeta Senapati at Penn Fertility Care?
Dr. Senapati is very dedicated, thorough, smart and clear. I always felt she was doing everything she could to ensure I made informed decisions, had good experiences, and felt supported by the practice. Her nursing team is also very supportive and helpful.
What's one piece of advice would you give a prospective patient of Suneeta Senapati at Penn Fertility Care?
Trust the process.
During treatment, were you treated like a number or a human with Suneeta Senapati at Penn Fertility Care?
Dr. Senapati always took time to clearly and thoroughly explain everything. She answered all my questions and even suggested and answered questions I didn't even think to ask. I felt she cared about my experience and outcomes.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: ERIN TREDINNICK)
I loved Erin and the nursing staff that supported me throughout my fertility processes. I spoke with Erin more than any doctor or anyone else at the clinic during my IVF cycle and she was absolutely wonderful.
Describe your experience with Penn Fertility Care.
The clinic seemed genuinely concerned with ensuring I had a good experience. Wait times weren't always short but they weren't terrible, and were quite good if you went first thing in the morning. The desk staff who checked me in each time were particularly lovely.
Describe Suneeta Senapati's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
The practice in general seemed very adverse to multiple babies, so they seemed happy I wanted to do genetic testing with just 1 normal embryo transfer.
9
Doctor
Suneeta Senapati
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
9
9
Age 35 - 36
3 IUI
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Kalra] is aware and sensitive to the financial costs of using donor sperm. She is optimistic that IUI will work but understand to our desire to have a baby soon; willing to compromise on the treatment plan. She is honest and caring and always available to answer question or explain something to us. She was very accommodating when my partner had to call into one of our first appointments due to a business trip.
[U Penn] Professional and clean. Typically appointments run on time. Only do ultrasounds and IUI's in the morning which is difficult for someone who doesn't work a traditional schedule...[Nurses] They are excellent. No one judged our relationship status or desire to expand our family. Everyone on the team is compassionate and optimistic for you! It's like having an extra 3-4 people crossing their fingers every month.
How was your experience with Suleena Kalra at Penn Fertility Care?
Amazing! She is aware and sensitive to the financial costs of using donor sperm. She is optimistic that IUI will work but understand to our desire to have a baby soon; willing to compromise on the treatment plan. She is honest and caring and always available to answer question or explain something to us. She was very accommodating when my partner had to call into one of our first appointments due to a business trip.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Listen to Dr. Kalra and believe that she has your best interest in mind. The process can be very overwhelming and emotional.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Always available to talk about steps, what to expect, when to change courses, and answer general questions.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
Frequent ultrasounds and blood work for baseline and process tracking in each cycle.
Describe your experience with your nurse at Penn Fertility Care.
They are excellent. No one judged our relationship status or desire to expand our family. Everyone on the team is compassionate and optimistic for you! It's like having an extra 3-4 people crossing their fingers every month.
Describe your experience with Penn Fertility Care.
Professional and clean. Typically appointments run on time. Only do ultrasounds and IUI's in the morning which is difficult for someone who doesn't work a traditional schedule.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
We're lucky to have it all covered by insurance once meeting our deductible
9
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2017, Unsuccessful
8
8
Age 37
4 IUI
Donor Sperm
Anovulation
PCOS
Latinx
Income $100K - $199K
3rd of 3 Docs
LGBTQ
Neutral
Neutral
Unsuccessful
I wish I could have spoken to her [Dr. Shah] to share some of my concerns including be given the option to have an ultrasound the day of my IUI. Since I suffer from PCOS my progress has always been a little slow so I believe my IUI may have been done too early. I did not get monitored after my IUI. In fact, the office never called and checked on me after my IUI. I was just instructed to call if I get a positive test. If I don’t then I would just call on the 1st day of my cycle.
Strengths [for the nurse at Penn Fertility Care]: very detailed and showed compassion Weakness: at times it was difficult to speak to her...front desk office is in a main hallway which is not private and forces you to have a personal conversation in a public hallway. After an IUI, I did not get a follow up call from nurses or staff to discuss my next options or at least to check on me...$250 for iui...You may only see your doctor once and that’s it
How was your experience with Divya Shah at Penn Fertility Care?
Strengths: she showed lots of compassion. She was very thorough and I appreciated that about my initial visit. Weak: I wish I could have spoken to her to share some of my concerns including be given the option to have an ultrasound the day of my IUI. Since I suffer from PCOS my progress has always been a little slow so I believe my IUI may have been done too early. I did not get monitored after my IUI. In fact, the office never called and checked on me after my IUI. I was just instructed to call if I get a positive test. If I don’t then I would just call on the 1st day of my cycle.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
You may only see your doctor once and that’s it
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah spoke with compassion. She was very informative.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
Letrozol day 3-7....then trigger shot.
Describe your experience with your nurse at Penn Fertility Care.
Strengths: very detailed and showed compassion Weakness: at times it was difficult to speak to her
Describe your experience with Penn Fertility Care.
Strengths: location, clean, staff was very friendly and did show compassion Weakness: front desk office is in a main hallway which is not private and forces you to have a personal conversation in a public hallway. After an IUI, I did not get a follow up call from nurses or staff to discuss my next options or at least to check on me.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
$250 for iui
8
Doctor
Divya Shah
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
8
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2011 - 2012, Successful
10
10
Age 25 - 26
2 Fertility Medications
Endometriosis
European
Black or African-American
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Edwards] was willing to listen to concerns and provide options for moving forward. He never pushed any one treatment. He answered questions personally, I was never referred to a nurse for concerns. He wad very reliable and supportive.... I was put on the pill to ease surgery scheduling. I had a laparoscopy done to check for and treat endometriosis. I conceived naturally following the laparoscopy.... He's very willing to help you in whichever ways you think will be best for you.
There were no notable weaknesses. It [U Penn] is a teaching facility so there were extra student involved but I didn't mind. Overall it's a great facility. Things were run very well. Scheduling, billing and treatment were simple.... I do not recall exact costs but know all was covered by insurance and I paid just $35 copay, plus $100 surgical copay. Three post surgical appts were also included.... Everyone was helpful and compassionate
How was your experience with Scott Edwards at Penn Fertility Care?
He was willing to listen to concerns and provide options for moving forward. He never pushed any one treatment. He answered questions personally, I was never referred to a nurse for concerns. He wad very reliable and supportive.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Be honest about your needs, expectations and ask questions. He's very willing to help you in whichever ways you think will be best for you.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Very kind and always personally responded to calls ad questions
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
I was put on the pill to ease surgery scheduling. I had a laparoscopy done to check for and treat endometriosis. I conceived naturally following the laparoscopy.
Describe your experience with the nursing staff at Penn Fertility Care.
Everyone was helpful and compassionate
Describe your experience with Penn Fertility Care.
There were no notable weaknesses. It is a teaching facility so there were extra student involved but I didn't mind. Overall it's a great facility. Things were run very well. Scheduling, billing and treatment were simple.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
I do not recall exact costs but know all was covered by insurance and I paid just $35 copay, plus $100 surgical copay. Three post surgical appts were also included.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Didn't experience this.
10
Doctor
Scott Edwards
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
8
8
Age 27 - 28
3 Fertility Medications
Anovulation
Male Factor
PCOS
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
So far have only done consultation with Dr. Edwards.... His personality is very warm and inviting making it easier to ask questions.... His strengths are his empathy and compassion for a very difficulty journey. He answers questions in a simple manner and during each encounter he takes his time to explain thing thoroughly. I have never felt rushed when speaking with him.... Waiting time is less than 15 minutes before being called back for appointments.
Clinic [University of Pennsylvania] was very cleaned and maintained privacy. Clinic was spacious with a lot of room to move around. Waiting time is less than 15 minutes before being called back for appointments. Weakness are parking but the clinic is in center city Philadelphia so that comes with the territory.... Nurses here seemed very informed about the trying to conceive language and seemed empathic toward patients.
How was your experience with Scott Edwards at Penn Fertility Care?
His strengths are his empathy and compassion for a very difficulty journey. He answers questions in a simple manner and during each encounter he takes his time to explain thing thoroughly. I have never felt rushed when speaking with him.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
His personality is very warm and inviting making it easier to ask questions.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
So far we have only been through consultations and are in the works of developing a treatment plan.
Describe your experience with the nursing staff at Penn Fertility Care.
Nurses here seemed very informed about the trying to conceive language and seemed empathic toward patients.
Describe your experience with Penn Fertility Care.
Clinic was very cleaned and maintained privacy. Clinic was spacious with a lot of room to move around. Waiting time is less than 15 minutes before being called back for appointments. Weakness are parking but the clinic is in center city Philadelphia so that comes with the territory.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
So far have only done consultation with Dr. Edwards. Based on my insurance each consult or appointment will typically cost $50.
8
Doctor
Scott Edwards
Humanity
Communication
Frequency Seen
Compassion
Adaptability
8
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
9
Age 35
1 Fertility Medications
Tubal Blockage
Black or African-American
Income $50K - $99K
Operations
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
From first impression he [Dr. Barnhart] was very nice and polite . He took time to listen to my journey and answered all questions... He is polite and educated. He takes his time to explain things . He doesn’t rush you out of his office . He will answer the same question a thousands times if needed. He explains all options and all risk.... He only does 1 embryo . He said multiple is to risky on the first transfer.... Pick Dr. Barnhart as your Doctor .
Strength the office [UPenn] is convient and they validate parking . The waiting is always clean and they water ,tv and reading material weakness returning calls timely ( not the nurse staff the finance team)... [Nurse] She was funny and polite . Some of the other staff didn’t return my call timely and I didn’t like that.... He [Dr. Barnhart] is polite and educated. He takes his time to explain things . He doesn’t rush you out of his office . He will answer the same question a thousands times if needed. He explains all options and all risk.
How was your experience with Kurt Barnhart at Penn Fertility Care?
He is polite and educated. He takes his time to explain things . He doesn’t rush you out of his office . He will answer the same question a thousands times if needed. He explains all options and all risk.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
Pick Dr. Barnhart as your Doctor .
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
From first impression he was very nice and polite . He took time to listen to my journey and answered all questions . I like him .
Describe the protocols Kurt Barnhart used in your cycles at Penn Fertility Care and their degree of success.
I don’t remember sorry
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Denmaree )
She was funny and polite . Some of the other staff didn’t return my call timely and I didn’t like that.
Describe your experience with Penn Fertility Care.
Strength the office is convient and they validate parking . The waiting is always clean and they water ,tv and reading material weakness returning calls timely ( not the nurse staff the finance team)
Describe the costs associated with your care under Kurt Barnhart at Penn Fertility Care.
Around 9k
Describe Kurt Barnhart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
He only does 1 embryo . He said multiple is to risky on the first transfer.
10
Doctor
Kurt Barnhart
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
9
8
Age 32
4 IUI
1 IVF
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Sondheimer always took his time when speaking to myself and my husband. He genuinely seemed to care about our process and outcomes.... Overall I was very pleased with Dr. Sondheimer's care. He took the time to explain the process to my husband and I and made changes when necessary in order to get the best outcome. He took time to call me to check-in to see how I was doing when we did not get the outcome we were hoping for.
The one weakness I found was the responsiveness on the weekends as there were a few times I never received a call back from the on call staff [UPenn] even though I called various times. The strength is that the clinic was flexible for appointments.... The nurses have been great. The nurses I worked with directly were always very prompt at returning calls/messages and extremely helpful.... My first round of IVF was covered with my insurance.
How was your experience with Steven Sondheimer at Penn Fertility Care?
Overall I was very pleased with Dr. Sondheimer's care. He took the time to explain the process to my husband and I and made changes when necessary in order to get the best outcome. He took time to call me to check-in to see how I was doing when we did not get the outcome we were hoping for.
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
Ask questions.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
Dr. Sondheimer always took his time when speaking to myself and my husband. He genuinely seemed to care about our process and outcomes.
Describe your experience with your nurse at Penn Fertility Care.
The nurses have been great. The nurses I worked with directly were always very prompt at returning calls/messages and extremely helpful.
Describe your experience with Penn Fertility Care.
The one weakness I found was the responsiveness on the weekends as there were a few times I never received a call back from the on call staff even though I called various times. The strength is that the clinic was flexible for appointments.
Describe the costs associated with your care under Steven Sondheimer at Penn Fertility Care.
My first round of IVF was covered with my insurance. I am currently in my second round of IVF and am expecting to have to pay for 1/2 of the cycle out of pocket.
What specific things went wrong at Penn Fertility Care?
  • Failed to call with results
9
Doctor
Steven Sondheimer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 42
IVF
Donor Sperm
Male Factor
Uterine Fibroids
Prefer not to answer
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr.Kalra is very understanding and honest with all reports and options. She takes her time to go over all options during all visits. Thank Dr.Kalra for all of her services. Look forwards to continuing my fertility treatment with this office.... Dr.Kalra is very kind and understanding. She will assist you with whatever your concern may be.... The clinic [U of Penn] is very well-mannered and asks if their anyway they can assist you while waiting to see the doctors. Sometimes they can be a bit busy and don't have time to spark a conversation.
The clinic [U of Penn] is very well-mannered and asks if their anyway they can assist you while waiting to see the doctors. Sometimes they can be a bit busy and don't have time to spark a conversation. Most of the time they too, make sure you leave with an updated appointment or notes from the doctors.... Nurse Nia was very compassionate and respectable. Always checking in on patients and making sure they are receiving all necessary medication as well as being prepared for each procedures or testing.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr.Kalra is very understanding and honest with all reports and options. She takes her time to go over all options during all visits. Thank Dr.Kalra for all of her services. Look forwards to continuing my fertility treatment with this office.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Dr.Kalra is very kind and understanding. She will assist you with whatever your concern may be.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Nia)
Nurse Nia was very compassionate and respectable. Always checking in on patients and making sure they are receiving all necessary medication as well as being prepared for each procedures or testing.
Describe your experience with Penn Fertility Care.
The clinic is very well-mannered and asks if their anyway they can assist you while waiting to see the doctors. Sometimes they can be a bit busy and don't have time to spark a conversation. Most of the time they too, make sure you leave with an updated appointment or notes from the doctors. Thank you for your services.
10
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 29
3 Fertility Medications
PCOS
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Barnhart is very forward with you. I think that’s what I love the most. I have a heart disease and PCOS. Other doctor werent willing to work with me. Dr.Barnhart understand my heart disease and is giving me the best treatment possible.... He knows what he is doing. Just isn’t that heart warming, but if you are looking for someone very true and forward he is your guy.... They always call you by your name. They have everything in order before speaking with you they review your whole file.
Wish they [U Penn] had a closer clinic to me. I drive an hour to get to the office. It’s in the city so I always have to pay for parking. So far this has been the best office. Looking forward to continue my treatment.... My insurance pays for most of my treatment. Considering IUI that will be a cost of around $500... [Nurse] Very carrying. Returns calls right away or same day. Which I love... They have everything in order before speaking with you they review your whole file. They know what’s going on with your medical history.
How was your experience with Kurt Barnhart at Penn Fertility Care?
Dr.Barnhart is very forward with you. I think that’s what I love the most. I have a heart disease and PCOS. Other doctor werent willing to work with me. Dr.Barnhart understand my heart disease and is giving me the best treatment possible.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
He knows what he is doing. Just isn’t that heart warming, but if you are looking for someone very true and forward he is your guy.
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
They always call you by your name. They have everything in order before speaking with you they review your whole file. They know what’s going on with your medical history.
Describe your experience with your nurse at Penn Fertility Care.
Very carrying. Returns calls right away or same day. Which I love
Describe your experience with Penn Fertility Care.
Wish they had a closer clinic to me. I drive an hour to get to the office. It’s in the city so I always have to pay for parking. So far this has been the best office. Looking forward to continue my treatment.
Describe the costs associated with your care under Kurt Barnhart at Penn Fertility Care.
My insurance pays for most of my treatment. Considering IUI that will be a cost of around $500
10
Doctor
Kurt Barnhart
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
10
10
Age 33
3 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Samantha Butts] is incredibly caring and compassionate. I was skeptical when I changed RE practices due to insurance reasons but I feel well cared for with dr butts as my doctor. She is extremely realistic but also optimistic and has given me hope... For IVF she used Lupron and follistim and menopur for the stim. She uses estrace and progesterone to prep for transfer.
They [University of Pennsylvania] did not inform me of specifics regarding when to proceed with steps for a FET. I had to call on my own to get the wheels in motion and the nurse apologized that it was a mistake on their end.... Sometimes I feel like a number and I have to stay very on top of things to get calls back etc.
How was your experience with Samantha Butts at Penn Fertility Care?
She is incredibly caring and compassionate. I was skeptical when I changed RE practices due to insurance reasons but I feel well cared for with dr butts as my doctor. She is extremely realistic but also optimistic and has given me hope.
What's one piece of advice would you give a prospective patient of Samantha Butts at Penn Fertility Care?
She would treat you as if you are her family member. She's very invested in your fertility journey.
During treatment, were you treated like a number or a human with Samantha Butts at Penn Fertility Care?
Dr butts is extremely caring and compassionate.
Describe the protocols Samantha Butts used in your cycles at Penn Fertility Care and their degree of success.
For IVF she used Lupron and follistim and menopur for the stim. She uses estrace and progesterone to prep for transfer.
Describe your experience with Penn Fertility Care.
Sometimes I feel like a number and I have to stay very on top of things to get calls back etc.
Describe the costs associated with your care under Samantha Butts at Penn Fertility Care.
I had full coverage for 2 egg retrieval and 2 fresh transfer. But a FET is 2500$
Describe Samantha Butts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
They allowed me to do a 2 embryo transfer for a FET after a failed single embryo fresh transfer.
What specific things went wrong at Penn Fertility Care?
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
They did not inform me of specifics regarding when to proceed with steps for a FET. I had to call on my own to get the wheels in motion and the nurse apologized that it was a mistake on their end.
10
Doctor
Samantha Butts
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
10
10
Age 39 - 40
3 IUI
IVF
Egg Freezing
Donor Sperm
Male Factor
Unexplained
European
Native American
Income $200K - $499K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
He's [Dr. Barnhart] probably a little bit more research-oriented than some doctors. But very kind, and with a nice manner.
I had a very good personal relationship with my nurse, Brenda, who kept me up-to-date daily or whenever I had questions. Dr. Barnhart and the whole team at Penn Fertility care or wonderful.
How was your experience with Kurt Barnhart at Penn Fertility Care?
I really liked Dr. Barnhart. He had a kind way about him, and was obviously deeply involved in research as well, which I am a big fan of. I felt like he was on the cutting edge of his field. And he was very kind. I dealt on a day-to-day basis with his nurse, Brenda, who I loved equally as much. So together, they were a great team.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
He's probably a little bit more research-oriented than some doctors. But very kind, and with a nice manner.
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
I had a very good personal relationship with my nurse, Brenda, who kept me up-to-date daily or whenever I had questions. Dr. Barnhart and the whole team at Penn Fertility care or wonderful. They did seem to know the details about my case, and we're always available to answer questions when needed. They were also very helpful with the financial aspects of our situation. Overall, it was a great team!
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Brenda E)
Her availability when I had any sort of questions whatsoever.
10
Doctor
Kurt Barnhart
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2012 - 2013, Unsuccessful
10
10
Age 35 - 36
3 IUI
3 IVF
Diminished Ovarian Reserve
Endometriosis
European
Architect
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I think Dr. Sondheimer is one of the smartest doctors in the Phila area. I would have stayed there, if I had not moved.
Penn staff was very good. Every doctor in the practice knew exactly what you were there for.
How was your experience with Steven Sondheimer at Penn Fertility Care?
I think Dr. Sondheimer is one of the smartest doctors in the Phila area. I would have stayed there, if I had not moved.
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
ask questions, and listen carefully.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
Penn staff was very good. Every doctor in the practice knew exactly what you were there for. They were gentle and kind and knew you were going through something stressful, and managed things appropriately.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Marie Drinker)
She was so kind and gentle. She made her self available. The only flaw in the process was explaining sub-contanius injections
10
Doctor
Steven Sondheimer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
3
2
Age 41 - 42
3 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Writer
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kalra had a short lecture she recited for each of our visits. She wasn't unkind but was very quick and did not help us understand or think outside the box about treatments. She never varied treatment in response to lab or other results...[new patient advice] Be prepared to not see her much. You need to do your own research, advocate for yourself, and ask for changes if you see fit. Otherwise she will do the standard protocol.
Penn Fertility is obviously a well regarded clinic but it treats so many people that it's hard not to feel like just a number. No one there knows you or remembers your name, even after multiple visits. Costs are very high for the level of care...I had several instances of not being able to get information in a timely manner, having my prescriptions not sent to the pharmacy, and not being able to reach a nurse when needed.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. Kalra did not have much time for us, and we only saw her at a few consults between treatments. We got the feeling she has the same speech she repeats to every patient. She quoted us numbers like 30% success rate then changed them to 5-10% once they failed. She also had little empathy for our hesitation about the high cost of treatments.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Be prepared to not see her much. You need to do your own research, advocate for yourself, and ask for changes if you see fit. Otherwise she will do the standard protocol.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra had a short lecture she recited for each of our visits. She wasn't unkind but was very quick and did not help us understand or think outside the box about treatments. She never varied treatment in response to lab or other results.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
My IUI protocol was 100 mg Clomid for 5 days with an Ovidrel trigger shot 36 hours prior to IUI.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Kelly Lee)
I found the nurse to be unsympathetic, especially on the day that I cried in the office. I noticed that the IUI cycles when she performed the insemination were also very painful compared to the one instance when someone else did it. She complained that I had a very difficult cervix. She did not have a lot of time to answer my questions.
Describe your experience with Penn Fertility Care.
Penn Fertility is obviously a well regarded clinic but it treats so many people that it's hard not to feel like just a number. No one there knows you or remembers your name, even after multiple visits. Costs are very high for the level of care.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
I had insurance coverage for my treatments so was only responsible for a percentage of the cost.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Penn Fertility Care.
I had several instances of not being able to get information in a timely manner, having my prescriptions not sent to the pharmacy, and not being able to reach a nurse when needed.
3
Doctor
Suleena Kalra
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
9
Age 38 - 39
5 IUI
Donor Sperm
Diminished Ovarian Reserve
European
Income $50K - $99K
Doctor
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Gracia] called me when results required discussion. The only thing I would say is that at Penn oftentimes you communicate with nursing staff and it is not always the same person. I would also say that you have to be more proactive to define the next steps and reach out to the team yourself...[protocol] 1. IUI x 3 2. IUI with Clomid x 1 3. Ovarian stimulation with Lupron, 450 Gonal F cancelled IVF (only 2 follicles)
[Penn Fertility Care] Staff was very attentive, especially NP Kelly and US tech, everyone was patient and coached me through the steps of every procedure. Things were done quickly without waiting too much...High-volume place, and not a place if you expect to see the same people and always have your doctor there when you come in. On the other hand, everything is done efficiently. Staff is kind and attentive.
How was your experience with Clarisa Gracia at Penn Fertility Care?
Overall I did not have any issues with Dr Gracia or her team. She called me when results required discussion. The only thing I would say is that at Penn oftentimes you communicate with nursing staff and it is not always the same person. I would also say that you have to be more proactive to define the next steps and reach out to the team yourself.
What's one piece of advice would you give a prospective patient of Clarisa Gracia at Penn Fertility Care?
Be prepared and ask for some of the treatment options. Educate yourself before meeting with any RE doctors.
During treatment, were you treated like a number or a human with Clarisa Gracia at Penn Fertility Care?
Staff was very attentive, especially NP Kelly and US tech, everyone was patient and coached me through the steps of every procedure. Things were done quickly without waiting too much.
Describe the protocols Clarisa Gracia used in your cycles at Penn Fertility Care and their degree of success.
1. IUI x 3 2. IUI with Clomid x 1 3. Ovarian stimulation with Lupron, 450 Gonal F cancelled IVF (only 2 follicles)
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Devenne Baker)
Everyone was great, explained things well. Things were done as explained.
Describe your experience with Penn Fertility Care.
High-volume place, and not a place if you expect to see the same people and always have your doctor there when you come in. On the other hand, everything is done efficiently. Staff is kind and attentive.
Describe the costs associated with your care under Clarisa Gracia at Penn Fertility Care.
Procedures and up to two IVF cycles were covered by my insurance since I work at Penn (which is why I chose this particular clinic)
Describe Clarisa Gracia's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/a
7
Doctor
Clarisa Gracia
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources