Penn Fertility Care

14 doctors work here

Rated 7.2
Strongly recommend: 49%Neutral: 25%Don't recommend: 26%7.2
49% strongly recommend
81 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,384
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
14 doctors work here
NPS
7.7
Average Doctor Score
Christos Coutifaris
Penn Fertility Care
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Puneet Masson
Penn Fertility Care
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Vasiliki Moragianni
Penn Fertility Care
91% strongly recommend
13 Reviews
Rated 9.7
Strongly recommend: 91%Neutral: 9%9.7
Kurt Barnhart
Penn Fertility Care
60% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 60%Neutral: 40%9
Steven Sondheimer
Penn Fertility Care
92% strongly recommend
8 Reviews
Rated 9
Strongly recommend: 92%Don't recommend: 8%9
Monica Mainigi
Penn Fertility Care
51% strongly recommend
3 Reviews
Rated 8.5
Strongly recommend: 51%Neutral: 49%8.5
Divya Shah
U of Iowa Center for Advanced Reproductive Care
45% strongly recommend
13 Reviews
Rated 8.4
Strongly recommend: 45%Neutral: 44%Don't recommend: 11%8.4
Clarisa Gracia
Penn Fertility Care
43% strongly recommend
6 Reviews
Rated 8.2
Strongly recommend: 43%Neutral: 57%8.2
Kathleen (Kate) O'Neill
Penn Fertility Care
11% strongly recommend
4 Reviews
Rated 7.4
Strongly recommend: 11%Neutral: 50%Don't recommend: 39%7.4
Suleena Kalra
Penn Fertility Care
46% strongly recommend
14 Reviews
Rated 7
Strongly recommend: 46%Neutral: 24%Don't recommend: 30%7
Scott Edwards
Penn Fertility Care
42% strongly recommend
10 Reviews
Rated 6.2
Strongly recommend: 42%Neutral: 6%Don't recommend: 52%6.2
Samantha Butts
Penn Fertility Care
31% strongly recommend
7 Reviews
Rated 5.8
Strongly recommend: 31%Neutral: 37%Don't recommend: 31%5.8
Anuja Dokras
Penn Fertility Care
50% strongly recommend
3 Reviews
Rated 4.8
Strongly recommend: 50%Don't recommend: 50%4.8
Suneeta Senapati
Penn Fertility Care
15% strongly recommend
4 Reviews
Rated 3.7
Strongly recommend: 15%Neutral: 31%Don't recommend: 54%3.7
Show 10 more

This clinic has 4 offices

Lancaster General Health
2112 Harrisburg Pike
Lancaster, PA 17601
717-544-0107
Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
800-789-7366
Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
800-789-7366
Radnor
250 King of Prussia Road
Radnor, PA 19087
800-789-7366
Show 2 more

81 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
7
Age 34 - 35
1 IVF
Donor Sperm
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Bachman has always been willing to answer my questions, though I did have to often ask for a phone call. I have only seen her in person about 3 times, but it was clear that she was following my progress...If you're looking for a doctor who will be present and hold your hand every step of the way, Dr. Bachman probably isn't for you. That's not her fault, but rather the way that the clinic runs. I think if I had asked for her to reach out to me more, she would have. She did answer her cell phone on a Sunday to talk to me when I was upset about our canceled cycle. Considering how big and busy they are, she makes a considerable effort to communicate with you.
Penn Fertility is a big clinic. When not communicating directly with your doctor or nurse, you really have to keep on top of them and advocate for the things that you need, such as appointments and calls back from your treatment team. Appointments run on time, and I rarely have to wait...She [nurse] put through refills quickly for meds. She stayed on the phone and answered my many of questions. She was very understanding of my anxiety surrounding the process...
How was your experience with Emelia Bachman at Penn Fertility Care?
Dr. Bachman has always been willing to answer my questions, though I did have to often ask for a phone call. I have only seen her in person about 3 times, but it was clear that she was following my progress. Though my egg retrieval was a success, ultimately, we did not get any sperm from my husband's TESE procedure that happened concurrently. That was very disappointing, and even though Dr. Bachman did not have a role in that procedure, she still reached out to check in with us. She then guided me through the sperm donor process, which ultimately led to my current pregnancy. If you're looking for a doctor who will be present and hold your hand every step of the way, Dr. Bachman probably isn't for you. That's not her fault, but rather the way that the clinic runs. I think if I had asked for her to reach out to me more, she would have. She did answer her cell phone on a Sunday to talk to me when I was upset about our canceled cycle. Considering how big and busy they are, she makes a considerable effort to communicate with you.
What's one piece of advice would you give a prospective patient of Emelia Bachman at Penn Fertility Care?
Advocate for communication if you have questions or concerns.
During treatment, were you treated like a number or a human with Emelia Bachman at Penn Fertility Care?
I feel like Dr. Bachman truly cares about the outcome of our treatment, not just because it's her job or to make money, bit because she is invested in her patients' care. She called me after hours and gave me her cell phone number. She listened patiently when I cried about our cycle being canceled due to my husband having COVID. Even though she was on vacation when I had my egg retrieval, she called me before and after it happened, and filled the doctor in on my treatment history.
Describe the protocols Emelia Bachman used in your cycles at Penn Fertility Care and their degree of success.
For my egg retrieval, I stimmed with Gonal-F, Menopur, and Ganirelex. I was also taking baby aspirin and Lovenox due to an unrelated blood clotting disorder. I did a Lupron only trigger due to my risk for OHSS as a PCOS patient.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Tori )
Tori was generally good about communicating with me through phone and the myPennMedicine portal. She put through refills quickly for meds. She stayed on the phone and answered my many of questions. She was very understanding of my anxiety surrounding the process.
Describe your experience with Penn Fertility Care.
Penn Fertility is a big clinic. When not communicating directly with your doctor or nurse, you really have to keep on top of them and advocate for the things that you need, such as appointments and calls back from your treatment team. Appointments run on time, and I rarely have to wait. They have also fit me in once without an issue when I had car problems and was over 30 minutes late.
Describe the costs associated with your care under Emelia Bachman at Penn Fertility Care.
We chose to do a package that included one egg retrieval, embryo creation with ICSI, one year of storage, and one transfer. That cost roughly $12000. We spent roughly $3,000 on medications. Nothing was covered by our insurance.
Describe Emelia Bachman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
We only transferred one embryo. There was never any discussion of transferring multiple embryos.
10
Doctor
Emelia Bachman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Penn Fertility Care
Radnor
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
10
NPS
8
Age 33 - 34
2 IVF
Male Factor
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Shah was always friendly and available when I had questions and concerns..She took the time to listen to me and explain everything thoroughly...She never pushed for something I wasn’t comfortable with. While we were unsuccessful, I was pleased with our experience. I felt she did everything she could...
[at Penn Fertility Care] You most likely will always see a different doctor for actual procedures. Everyone was always kind and caring, but other than your nurse, you’ll always see different faces...A single cycle with fresh transfer was $11,000. A FET $3,500.00...Over the 8+ months of visiting, I became familiar with a bunch of nurses, but there was always new people.
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Shah was always friendly and available when I had questions and concerns. She listened to what I wanted and felt was best for my body. She never pushed for something I wasn’t comfortable with. While we were unsuccessful, I was pleased with our experience. I felt she did everything she could.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Don’t be afraid to speak up and voice your concerns and ask questions.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah is very caring and answered any questions I had. She took the time to listen to me and explain everything thoroughly.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
Our first cycle with Dr. Shah we kept our doses lower to avoid OHSS. As a result I ended up with a small amount of eggs. This led to an unsuccessful day 3 transfer and no remaining eggs to freeze. The second cycle we doubled my meds, yes doubled. This resulted in 21 mature eggs, which was awesome! But our fresh transfer was canceled due to borderline OHSS. We ended up with 4 embryos to freeze. After 2 frozen embryo transfers (1 embryo and 2 embryos respectively) were unsuccessful we decided to take a break. We have 1 frozen embryo remaining.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina)
Christina was amazing!!!! She was honestly the best part of the entire experience. Always available, always willing to answer any questions. If you could pick the perfect nurse, it would be Christina 100%!!
Describe your experience with Penn Fertility Care.
You most likely will always see a different doctor for actual procedures. Everyone was always kind and caring, but other than your nurse, you’ll always see different faces. Over the 8+ months of visiting, I became familiar with a bunch of nurses, but there was always new people.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
A single cycle with fresh transfer was $11,000. A FET $3,500.00.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
6
NPS
6
Age 31 - 32
4 IUI
Unexplained
European
Income $200K - $499K
Marketer or PR
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr ONeill was informative but it is difficult to get an appointment or get in touch with her. I have no idea if we should adjust treatment at this point so I scheduled a follow up. While I trust her as a doctor, there's a big disconnect and gap in communication as a patient receiving test results and treatment with little to no explanation or adjustments between cycles..
[Penn Fertility Care] Strengths - nice offices, testing on site, good stats of success, overall friendly staff Weaknesses - Takes a long time to get an appointment with a doctor, book well in advance so you don't experience a gap like I did Proactively follow up if you want more information on treatment plans and test results because someone might not follow up with you...around $400 for the IUI treatment, $1400 for ultrasounds if we want to do monitoring each cycle as well
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr ONeill was informative but it is difficult to get an appointment or get in touch with her. I have no idea if we should adjust treatment at this point so I scheduled a follow up. While I trust her as a doctor, there's a big disconnect and gap in communication as a patient receiving test results and treatment with little to no explanation or adjustments between cycles
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Go in with an understanding that she will not be your primary care provider during treatment and that you should schedule appointments well in advance
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
I received confusing testing results that made it seem like i had a partial tube blockage and no one explained the results to me and just wanted me to proceed with treatment
Describe the protocols Kathleen (Kate) O'Neill used in your cycles at Penn Fertility Care and their degree of success.
using Clomid to hopefully produce multiple eggs and then IUI to increase the odds of conception
Describe your experience with the nursing staff at Penn Fertility Care.
nurses are usually different and most don't take the time to explain treatment or read my chart to know what was done before. i was asked for example why we did a trigger shot the previous cycle and as a patient i have no idea because it was never explained and i would hope that info would be in my chart Shoutout to Nicole who has shown compassion taken the time to talk through treatment plans with me and recommend next steps such as following up with Dr ONeill
Describe your experience with Penn Fertility Care.
Strengths - nice offices, testing on site, good stats of success, overall friendly staff Weaknesses - Takes a long time to get an appointment with a doctor, book well in advance so you don't experience a gap like I did Proactively follow up if you want more information on treatment plans and test results because someone might not follow up with you
Describe the costs associated with your care under Kathleen (Kate) O'Neill at Penn Fertility Care.
around $400 for the IUI treatment, $1400 for ultrasounds if we want to do monitoring each cycle as well
What specific things went wrong at Penn Fertility Care?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
The biggest thing was not getting answers or any follow up after doing testing for tube blockage. The NP who did the test told me there might be a partial blockage and then I heard nothing until I reached out. Even then, the info was minimal and I had a lot more questions that I thought would be answered when I went in for my first IUI appointment but was immediatly expected to pay and had no one to talk to. Thanksfully a kind nurse sat down with me and answered my questions before we proceeded. It's still unclear what those results mean for my chances of success
6
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unsuccessful
NPS
8
NPS
8
Age 31 - 33
4 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Writer
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Shah was honest with me through the process. She didn't sugar coat things and she let me know her thoughts freely...She took time to determine what my expectations were and whether I wanted to pursue IVF treatments before recommending them to me...For each of my four IVF cycles with Dr. Shah, I was treated with an antagonist protocol. I used the highest dosages of stim treatments due to my diminished ovarian reserve
The physicians [of Penn Fertility Care] function as a team, though your primary physician of course has final say in your treatment. But it's nice to know that multiple physicians are looking at your treatment cycle and providing input. The clinic is well organized overall, though sometimes I had to do some legwork dealing with my insurance coverage and getting certain specialty medications delivered to the clinic
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Shah was honest and open with me about the risks and the chances of these treatments working. She took time to determine what my expectations were and whether I wanted to pursue IVF treatments before recommending them to me. I always felt like she listened to my concerns and took time to go over studies I found and give me her honest opinion about them. But she was quick to let me know if she did not agree with something, and to give me her reasoning. I felt this was fair, especially since I am also a physician and I deferred to her expertise with the understanding that it was much greater than mine in this field. When we disagreed about next steps, I switched to a different physician in the clinic. But there was no animosity involved with the switch. It was simply a difference of opinion after I experienced two miscarriages with PGS normal embryos. I wanted to pursue further workup for endometriosis and also to try prednisone and Lovenox for my next transfer. Dr. Shah disagreed with this course of action because she felt that there wasn't enough data to justify trying this. I understood her point of view, but I ended up switching to a physician who was willing to try these interventions even without the absence of strong data to support them. Every doctor is different, and I respect their right to practice in the way they see fit, as long as they provide evidence based and compassionate care. Dr. Shah did provide that, so I have no misgivings. For what it's worth, the additional workup and interventions did not end up yielding a pregnancy, so we are now pursuing surrogacy as our next option with the embryos we have remaining.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Don't take Dr. Shah's sometimes blunt or brisk manner as a lack of compassion. She does very much care about the outcome and wants it to be successful. But she is data driven and will not pursue treatments that she feels may do more harm than good, especially if the evidence for these treatments is weak at best.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah was honest with me through the process. She didn't sugar coat things and she let me know her thoughts freely. I could tell that she cared about the outcome, but she did not give me any false hope.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
For each of my four IVF cycles with Dr. Shah, I was treated with an antagonist protocol. I used the highest dosages of stim treatments due to my diminished ovarian reserve (AMH of 0.08 ng/mL). I used 450 IU of Gonal-F alone initially. I then added in 150 IU of Menopur and decreased the Gonal-F to 300 IU after a few days. I used 250 mcg of Ganirelix to prevent ovulation for the last week or so of each stim cycle. Due to my low AMH, my stim cycles were significantly longer than average, between 13-17 days. I triggered with 10,000 IU of HCG 36 hours prior to my egg retrievals. Below are the details of each cycle with Dr. Shah: IVF Cycle 1 (February 2020): Gonal-F 450 IU x 6 days, then 300 IU x 8 days; Menopur 150 IU starting on stim day 7 x 2 days, then decreased to 75 IU x 6 days; Ganirelix 250 mcg starting on stim day 9 x 7 days; HCG trigger 10,000 IU on stim day 15. Started progesterone 50 mg on night of retrieval in preparation for fresh transfer. Retrieved: 6 eggs, Mature: 3 eggs, Fertilized (ICSI): 3 eggs, Fresh transferred 2 day-3 embryos which ended in chemical pregnancy, froze 1 embryo on day 5 (mosaic trisomy 18). IVF Cycle 2 (May 2020): Gonal-F 450 IU x 3 days, then 300 IU x 13 days; Menopur 150 IU starting on stim day 4 x 13 days; Ganirelix 250 mcg starting on stim day 10 x 8 days; HCG trigger 10,000 IU on stim day 17. Retrieved: 8 eggs, Mature: 4 eggs, Fertilized (ICSI): 4 eggs, Froze 1 embryo on day 5 (PGS aneuploid), Froze 1 embryo on day 6 (PGS euploid). IVF Cycle 3 (August 2020): Gonal-F 450 IU x 4 days, then 300 IU x 11 days; Menopur 150 IU starting on stim day 5 x 11 days; Ganirelix 250 mcg starting on stim day 8 x 9 days; HCG trigger 10,000 IU on stim day 16. Retrieved: 12 eggs, Mature: 6 eggs, Fertilized (ICSI): 6 eggs, Froze 4 embryos on day 5 (PGS mosaic and aneuploid), Froze 2 embryos on day 6 (PGS euploid). IVF Cycle 4 (February 2021): Gonal-F 450 IU x 4 days, then 300 IU x 9 days; Menopur 150 IU starting on stim day 5 x 8 days; Ganirelix 250 mcg starting on stim day 7 x 7 days; HCG trigger 10,000 IU on stim day 13. Retrieved: 15 eggs, Mature: 5 eggs, Fertilized (ICSI): 5 eggs, Froze 4 embryos on day 5 (PGS euploid), Froze 2 embryos on day 6 (PGS euploid), Froze 1 embryo on day 7 (PGS mosaic). I also had an ERA done in October 2020 before my first FET since I had a small amount of PGS euploid embryos to work with (I requested this and Dr. Shah agreed). It showed I was pre-receptive so we added in 24 additional hours of progesterone for my FETs. Frozen embryo transfer protocol involves taking OCPs alone for 10 days, then adding on microdose Lupron injections (10 units) for another 7 days, then continuing microdose Lupron alone for 3 days, then decreasing microdose Lupron to 5 units and adding in Estrace 2 mg daily x 4 days, then 2 mg twice daily x 4 days, then 2 mg three times daily x 7 days, followed by a lining check and labs. Goal estrogen level above 200, goal lining above 7 mm. FET #1 (December 2020): Transferred PGS euploid day 6 4AA embryo. Miscarriage at 6 weeks (heartbeat detected in ER where I went after I started bleeding, due to SCH, but miscarriage completed). FET# 2 (May 2021): Transferred PGS euploid day 6 3BA embryo. Miscarriage at 6 weeks after heartbeat detected in clinic (no heartbeat on subsequent US, did have SCH but no bleeding this time). I proceeded to try another FET with a different physician. It ended up with a negative pregnancy test.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina Ward)
Christina was an excellent nurse during this process. She showed compassion, encouragement, and concern. She went above and beyond to coordinate my care, and even stayed on with me as my nurse after I switched providers at the clinic for my last embryo transfer. I truly appreciate her hard work and optimism during my difficult course of fertility treatments.
Describe your experience with Penn Fertility Care.
Penn Fertility has been overall wonderful. When the pandemic shut down the clinic in early 2020, we panicked a little and switched our care to Shady Grove because they were still open. We did one cycle there, and ended up with zero embryos from that cycle. Our other four cycles were at Penn, and each cycle yielded multiple embryos. So we immediately returned to Penn once they reopened. The physicians function as a team, though your primary physician of course has final say in your treatment. But it's nice to know that multiple physicians are looking at your treatment cycle and providing input. The clinic is well organized overall, though sometimes I had to do some legwork dealing with my insurance coverage and getting certain specialty medications delivered to the clinic (my specialty pharmacy would not deliver Lupron depot to my home, and it was pretty difficult to coordinate delivery of this medication with Penn. But eventually we got it done). The nursing staff is compassionate. I'm happy with the care I received to date.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
I had insurance that covered most of the costs of IVF. My final IVF cycle involved some more out-of-pocket costs after my insurance was maxed out. I believe that an IVF cycle out-of-pocket costs around $11,000. And I did have to pay for a couple of my transfers after my insurance was maxed. Each frozen transfer is $3,500 out of pocket. This includes all the ultrasounds and bloodwork through the first pregnancy test. My medications were also all covered by insurance, but they have an on-site pharmacy that offers discounted rates if you are paying out-of-pocket. My ERA was not covered by insurance. This cost $795.00 with Igenomix. And PGS testing with Cooper Genomics was $1,950 for up to 8 embryos, $250 for each additional embryo.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Shah encouraged eSET with PGS tested embryos, and I don't believe she would be willing to transfer multiple embryos if they were PGS tested. We did do a fresh 3 day transfer of two embryos after our first IVF cycle. This was recommended by the embryologist and not at our request.
8
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
2
NPS
2
Age 34 - 35
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Edwards was extremely nice, and took a great deal to talk to me during my appointment to answer any questions I had. The issue was it took forever to get an appointment with him, rather than the nurses, even as an existing patient...I felt like I was given a standard treatment protocol, and when it did not work as planned, I was forced to keep trying it while waiting for another appointment with the doctor, rather than pivoting...
I received very mixed responses from my care team [at Penn Fertility Care], making it feel like they didn't know what was going on. I felt like I was constantly asking them to try new things when their suggestions didn't work and being told they didn't do those...It takes awhile to get an appointment to see a doctor even as an existing patient. Even when I asked for the doctor to call me I received a call from a nurse instead. And any questions I had, had to go through the nurse...
How was your experience with Scott Edwards at Penn Fertility Care?
Dr. Edwards was extremely nice, and took a great deal to talk to me during my appointment to answer any questions I had. The issue was it took forever to get an appointment with him, rather than the nurses, even as an existing patient.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
I felt like I was given a standard treatment protocol, and when it did not work as planned, I was forced to keep trying it while waiting for another appointment with the doctor, rather than pivoting.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
Letrozole at 2.5mg for the first 3 cycles followed by Letrozole 5mg. All 4 cycles I used a trigger shot but only the first two we did IUI as my lining wasn't thick enough for the second 2 cycles. We also tried adding vaginal estrogen for cycle 3, which caused extreme irritation for one cycle, and estrogen patches for cycle 4, which did not help in thickening my lining.
Describe your experience with your nurse at Penn Fertility Care.
I received very mixed responses from my care team, making it feel like they didn't know what was going on. I felt like I was constantly asking them to try new things when their suggestions didn't work and being told they didn't do those. I was told they may have mis-measured me during a previous appointment and were going to assume they did. I was also told they didn't follow up to see if a treatment was working, and the following month being told I did come in for that check up.
Describe your experience with Penn Fertility Care.
It takes awhile to get an appointment to see a doctor even as an existing patient. Even when I asked for the doctor to call me I received a call from a nurse instead. And any questions I had, had to go through the nurse. I was told on more than one occasion by the nurse that they wouldn't try something new, just to be told later that the doctor okayed it. It was extremely disorganized and frustrating.
What specific things went wrong at Penn Fertility Care?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Scott Edwards
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
2
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
0
NPS
0
Age 34 - 35
1 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
At the time I really appreciated how clear and concise Dr. Senapati was. She's extremely personable and friendly. However during my two miscarriages I never saw her in person...when I was in the office I would see only nursing staff, the on call, or an NP...We never saw our doctor in person for any treatment or procedure, and truly felt like a number.....
We were essentially ghosted by Penn Fertility when it came time to do our IVF with PGT. WE called/messaged and got no response or conflicting responses. When I was in the office for tests I was told someone would follow up and that never happened...The nursing staff was very dismissive, they provided conflicting information, and stopped responding to me when we were trying desperately to get on their schedule for IVF. When I experienced my first miscarriage I knew something was wrong, and when I met with the NP the day before I miscarried, she was extremely dismissive of my symptoms and told me not to worry about it. It became very apparent that I was just a number in their system...
How was your experience with Suneeta Senapati at Penn Fertility Care?
At the time I really appreciated how clear and concise Dr. Senapati was. She's extremely personable and friendly. However during my two miscarriages I never saw her in person. All my visits with her were via telehealth after the fact, and when I was in the office I would see only nursing staff, the on call, or an NP. She was able to clearly explain what was going on (after the fact) and used logic to come up with a treatment plan based off tests we did. However, what I have come to find out through additional consults is that her plan is not appropriate for my situation, and is considered an overly aggressive treatment plan.
What's one piece of advice would you give a prospective patient of Suneeta Senapati at Penn Fertility Care?
While Dr. Senapati is a great person, don't go to Penn Fertility. It's a business and you're just a number there.
During treatment, were you treated like a number or a human with Suneeta Senapati at Penn Fertility Care?
The nursing staff was very dismissive, they provided conflicting information, and stopped responding to me when we were trying desperately to get on their schedule for IVF. When I experienced my first miscarriage I knew something was wrong, and when I met with the NP the day before I miscarried, she was extremely dismissive of my symptoms and told me not to worry about it. It became very apparent that I was just a number in their system.
Describe the protocols Suneeta Senapati used in your cycles at Penn Fertility Care and their degree of success.
After 6 months of not getting pregnant I had an HSG done, and became pregnant the following month. I miscarried at 7 weeks, and was basically told it wasn't an issue and we could try again. I got pregnant two months later on my first cycle of Clomid 50mg, and then miscarried (had a D&C) 9 weeks later. We did Natera genetic testing of the fetal cells which showed a rare genetic issue. After that I was told we needed to do IVF with PGT due to the genetic issue. Dr. Senapati said we would immediately have some testing done, and be put on the schedule for our nursing consult for IVF and on the IVF schedule and to anticipate a November start but it could be sooner. Then went on sabbatical, and I had to call/message daily to get my tests, saline sonogram, and mock transfer done and once done no one would schedule our IVF consult or provide dates to us. It was crushing.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Brittany)
The NP was dismissive of my concerns the day before my miscarriage. With regards to my primary nurse I had multiple messages go unanswered and when escalated to my doctor, they still weren't resolved appropriately. I was given conflicting information multiple times about procedures we would be doing. I was scheduled incorrectly three times for appointments/testing. It was a nightmare.
Describe your experience with Penn Fertility Care.
I don't recall any strengths at Penn. Looking back we really had a terrible experience all around. Their weaknesses are incorrect location scheduling, communication, billing, and treatment strategy. We never saw our doctor in person for any treatment or procedure, and truly felt like a number.
Describe the costs associated with your care under Suneeta Senapati at Penn Fertility Care.
We've spent $5,000+ after insurance I believe. Keep in mind we only did one round of Clomid with them, and that was $10 for the prescription...
What specific things went wrong at Penn Fertility Care?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Penn Fertility Care.
We were essentially ghosted by Penn Fertility when it came time to do our IVF with PGT. WE called/messaged and got no response or conflicting responses. When I was in the office for tests I was told someone would follow up and that never happened. We've since received guidance from two other clinics who said IVF with PGT is completely unnecessary given our loss background. It's a combination of everything bad you could think of while you're desperately trying to have a family.
0
Doctor
Suneeta Senapati
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
0
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
8
NPS
10
Age 31 - 33
6 IUI
3 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Neutral
Strongly Recommends
Successful
Dr Shah reached out on several occasions throughout treatments, not just through her NP or my RN. She also came to one of my monitoring appointments, unfortunately to discuss cancelling that cycle due to low response...[she] Explained everything, didn’t make promises she couldn’t keep, was compassionate to our situation, worked with us to try to figure out new plans. LISTENED TO ME and our pushback on the embryologists resulted in my pregnancy.
Strengths [of Penn Fertility Care]- they work as a team. If your DR is off that day because they did procedures on the weekends, there’s still a whole team working on your behalf and getting you your next steps. Also all your appts are in the early morning before lunchtime review and afternoon results calls. This is so helpful because the maternity appointments are later in the day- so you’re not in the office with someone pregnant while you’re struggling.
How was your experience with Divya Shah at Penn Fertility Care?
Explained everything, didn’t make promises she couldn’t keep, was compassionate to our situation, worked with us to try to figure out new plans. LISTENED TO ME and our pushback on the embryologists resulted in my pregnancy.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Advocate for yourself, she’ll listen.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr Shah reached out on several occasions throughout treatments, not just through her NP or my RN. She also came to one of my monitoring appointments, unfortunately to discuss cancelling that cycle due to low response.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I can’t remember details. I know with unexplained infertility, she wanted to try 4-6 IUI’s to see if that would work. We got disheartened after 4 (well, after all) but we agreed to do the 2 more so the months weren’t wasted.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina)
Christina is amazing. Compassionate, helpful, responsive, organized. Always in your corner.
Describe your experience with Penn Fertility Care.
Strengths- they work as a team. If your DR is off that day because they did procedures on the weekends, there’s still a whole team working on your behalf and getting you your next steps. Also all your appts are in the early morning before lunchtime review and afternoon results calls. This is so helpful because the maternity appointments are later in the day- so you’re not in the office with someone pregnant while you’re struggling.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
$400/ IUI, ~$6,000 egg retrievals, $~2,000 transfers.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
n/A
What specific things went wrong at Penn Fertility Care?
  • Lost appointments
Describe the specific things that went wrong at Penn Fertility Care.
I clicked none, I didn’t hVe anything go wrong at this clinic.
8
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
8
NPS
7
Age 32 - 33
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. O'Neill was sweet but straight forward which I completely appreciated. I wanted someone that was able to breakdown the facts but to also treat me like a human and not like a number. She respected our wishes and empathize with our pain and struggles. Overall the experience was stressful but working with her made it a little better...Her plan if we got to egg retrieval and transfer was to put 2 back in. I have a proven uterus...struggling with DOR, secondary infertility with male factor. So she felt putting in 2 gave us a better chance of conception...
Overall communication was a weakness [at Penn Fertility Care]. Getting patients in and out was a strength. I think they need to work on communication with finances but other than that everything else was fine...My nurse was good. She contacted me when necessary and relayed messages to Dr. O'Neill in a timely matter...Remember to always be your biggest advocate no matter which clinic you choose. Always do your research and you don't have to take everything for face value. If something seems off follow up...
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill was great she empathize with my pain but was candid in her decision making for our care. She did lab orders that I asked for without question and supported us throughout our journey with her.
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Always use your voice. You are your biggest advocate.
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill was sweet but straight forward which I completely appreciated. I wanted someone that was able to breakdown the facts but to also treat me like a human and not like a number. She respected our wishes and empathize with our pain and struggles. Overall the experience was stressful but working with her made it a little better.
Describe your experience with your nurse at Penn Fertility Care.
My nurse was good. She contacted me when necessary and relayed messages to Dr. O'Neill in a timely matter.
Describe your experience with Penn Fertility Care.
Overall communication was a weakness. Getting patients in and out was a strength. I think they need to work on communication with finances but other than that everything else was fine. Remember to always be your biggest advocate no matter which clinic you choose. Always do your research and you don't have to take everything for face value. If something seems off follow up.
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Her plan if we got to egg retrieval and transfer was to put 2 back in. I have a proven uterus, we have an 8 year old but are struggling with DOR, secondary infertility with male factor. So she felt putting in 2 gave us a better chance of conception.
What specific things went wrong at Penn Fertility Care?
  • Lost paperwork
Describe the specific things that went wrong at Penn Fertility Care.
Consent to unfreeze paperwork should have been signed at appt but needed to be done at a later date because they forgot to get it.
8
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
7
NPS
9
Age 40 - 42
1 IVF
Donor Sperm
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
LGBTQ
Neutral
Strongly Recommends
Successful
I liked how quickly and candidly she [Dr. Samantha Butts] delivered information to me and I felt her warm bedside manner which confirmed the previous reviews that I had read about her.However, throughout the process, our communication declined. It became very difficult to get in contact with her directly even when using the portal, most times there were repeated follow ups, and as changes occurred during the process a plan that was initially communicated and agreed upon would be changed with little to no communication /explanation which created further delays.
My nurse was wonderful [at University of Pennsylvania Penn Fertility Care]. She answered my questions throughly and those she could not answer she referred to the RE...The monitoring appointments were from 6:45 to 9 am and they were very convenient for my work schedule...2019, Invocell was $6500 and IVF was $8500...The clinic is very organized. The ambiance of the waiting room is not intimidating; it’s like any other Dr’s office. The staff is helpful, friendly, and knowledgeable. If you park in the garage, bring your parking ticket and they can validate it for you.
How was your experience with Samantha Butts at Penn Fertility Care?
Samantha Butts was recommended to me by my GYN. During our first consultation, she made me feel at ease and answered all my questions in detail. I liked how quickly and candidly she delivered information to me and I felt her warm bedside manner which confirmed the previous reviews that I had read about her.However, throughout the process, our communication declined. It became very difficult to get in contact with her directly even when using the portal, most times there were repeated follow ups, and as changes occurred during the process a plan that was initially communicated and agreed upon would be changed with little to no communication /explanation which created further delays. Once she and I had a discussion about the lack of and difficulties in our communication, it improved immediately and our standards of communication has remained consistent. Furthermore, she offers great medical insights on what may be going on with you and your cycle and makes recommendations based upon these insights which eliminates the cookie cutter response and approach.
What's one piece of advice would you give a prospective patient of Samantha Butts at Penn Fertility Care?
At the initial onset and throughout the process, as needed, express to her your communication needs.
During treatment, were you treated like a number or a human with Samantha Butts at Penn Fertility Care?
Initially, I felt like a number, but as the process continued I felt like she dealt with me more compassionately.
Describe the protocols Samantha Butts used in your cycles at Penn Fertility Care and their degree of success.
Before starting any process, a hysterosalpingogram was performed and due to the results a laparoscopy followed. Once these procedures were completed, discussions about IVF followed. The IVF protocol I was prescribed was Lupron 10 units & Gonal F 400 units for egg retrieval resulted in 24 eggs being retrieved. This protocol was used because my previous cycle was canceled.The IVF protocol for frozen transfer was Lupron & Progesterone which resulted in a positive pregnancy which was later on miscarried.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Nicole Houser)
My nurse was wonderful. She answered my questions throughly and those she could not answer she referred to the RE. She was very accessible via telephone and the portal. She performed demonstrations on how to administer the medications and she was present for lining checks and egg counts/progression checks.
Describe your experience with Penn Fertility Care.
The clinic is very organized. The ambiance of the waiting room is not intimidating; it’s like any other Dr’s office. The staff is helpful, friendly, and knowledgeable. If you park in the garage, bring your parking ticket and they can validate it for you.
Describe your experience with your monitoring appointments at Penn Fertility Care.
The monitoring appointments were from 6:45 to 9 am and they were very convenient for my work schedule. Your wait time was minimal and you were seen, in and out quickly.
Describe the costs associated with your care under Samantha Butts at Penn Fertility Care.
2019, Invocell was $6500 and IVF was $8500. Both included single embryo transfer, mock transfer, blood draws, ultrasound checks, and storage. IVF transfers were $2500.00. In 2020, IVF transfers are $3500.
Describe Samantha Butts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Her approach was elective single embryo transfer for both the fresh and frozen transfer. However, I inquired about multiple embryo transfers due to my age and she discussed with me the pros, cons, and trade offs and she is willing to transfer multiples.
7
Doctor
Samantha Butts
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020, Unknown Success
NPS
8
NPS
7
Age 34
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Operations
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
I have been pleased with the rapport I have with her [Dr. O'Neill]. I try to be a good self-advocate and spend a lot of time reading research articles so I can be informed about my own treatment. Dr. O'Neill has always been open to listening to my opinions and helping me interpret what I've read. She listens and remembers my anxieties and fears, and her clinical decisions take into account not just how they will affect me fertility-wise, but also psychologically and emotionally. A various points she's asked me if I would like to take a break. I've also noticed that the admin staff speak highly of her, which is a good sign as she is in a position of power within the clinic environment. I should add the caveat that since Penn is a high volume clinic, the majority of my interactions are with ultrasound te
[Monitoring at University of Pennsylvania Fertility Care is] Very efficient. Never had to wait more than ten minutes and usually in and out within thirty minutes total...My Penn Medicine is actually a pretty amazing portal. Very user friendly. You can look up all the notes your doctor writes about you via the visit summary feature, as well as all of your imaging from major diagnostics (e.g. HSG, surgery) Weaknesses: -Finance is hugely disorganized. You have to stay on top of your bill like white on rice. -Due to high clinic volume, there is usually a 6-8 week wait to get in the cue for a consultation, retrieval, or transfer -They do not upload your bloodwork or ultrasound results to the portal (alt
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
I wanted to write this review before we transferred so I could share my experience without bias stemming from success or failure. I have had consultations with three REs and been in treatment with two, so I'm writing about Dr. O'Neill in relation to my general experience of the fertility industrial complex. PROS: -willing to listen and try newer diagnostics such as ERA and DNA fragmentation testing, *if you suggest them* -considers research brought by patients when developing a treatment plan -will initiate phone calls (vs. portal messages) outside of official consultations for quick discussions on next steps forward -seems to have a consultative approach and often mentions working with her Fellows and other colleagues to come to a decision on treatment. -while I would not say she is deeply informed on the role of race in infertility treatment, I was able to bring up the subject and she did not shy away from it -Genuinely kind and empathetic when you get bad news CONS (with the note that I think many of these are universal problems in high-patient volume clinics) -Not so good at communicating with her nurse. On multiple occasions I've gotten one set of medication instructions from Dr. O'Neill, a different set from the nurse, and had to ask her to double check with Dr. O'Neill. -Can be overconfident when she's incorrect about something - e.g. you believe you are having a procedure to look at X and Y issues, but she only remembers issue Y, so you have to ask her to go dig through your records to find evidence of issue X NEUTRAL/GENERAL INFO -Seems to err on the side of slightly conservative measures when it comes to making adjustments in treatment protocols. As mentioned above, she's open to ideas, but when left to her own devices, her style seems to favor treatments with a long track record of success -Does not give estimated probability of success (I didn't ask for it either) -Can be blunt and action oriented or warm and sympathetic at turns
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill is my second RE. My first RE was kind but distant. I didn't select Dr. O'Neill intentionally - she was the first appointment available - but I have been pleased with the rapport I have with her. I try to be a good self-advocate and spend a lot of time reading research articles so I can be informed about my own treatment. Dr. O'Neill has always been open to listening to my opinions and helping me interpret what I've read. She listens and remembers my anxieties and fears, and her clinical decisions take into account not just how they will affect me fertility-wise, but also psychologically and emotionally. A various points she's asked me if I would like to take a break. I've also noticed that the admin staff speak highly of her, which is a good sign as she is in a position of power within the clinic environment. I should add the caveat that since Penn is a high volume clinic, the majority of my interactions are with ultrasound techs and my assigned nurse. However, based on conversations with others at high volume clinics, I still get a level of interaction that is satisfactory, as long as I am intentional and proactive about setting up consult appointments.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Nicole)
Overall I love the clinic staff. They are very sweet and cheerful in what must be a challenging environment, but don't make false promises. The ultrasound techs will give you as much or as little information about what they're seeing as you request. They get you in and out really quickly for morning monitoring, but also take time to answer whatever questions you might have. The after-hours hotline is also excellent. I've had to call a few times and always respected my experiences of negative symptoms, pain, etc. Notes specific to my nurse (nicole): PROS: -Insanely fast portal responses. If you have not gotten a response, she's probably on vacation -Overall friendly demeanor CONS -Dosing instructions not always given clearly -Sometimes some things are lost in translation between dr. and nurse GENERAL INFO -Very straightforward and business like. She's not mean, but I would not expect her to hold my hand (literally or metaphorically) through anything
Describe your experience with Penn Fertility Care.
Strengths: -Monitoring hours are great and can happen at multiple locations on weekdays -There is an after hours line/on-call service -As a Penn Fertility patient, you get amazing discounts through the Pennsylvania Hospital Pharmacy. I had insurance but I was quoted a price of $1800 for all of my retrieval meds. Gene the pharmacist there is an absolute saint. -My Penn Medicine is actually a pretty amazing portal. Very user friendly. You can look up all the notes your doctor writes about you via the visit summary feature, as well as all of your imaging from major diagnostics (e.g. HSG, surgery) Weaknesses: -Finance is hugely disorganized. You have to stay on top of your bill like white on rice. -Due to high clinic volume, there is usually a 6-8 week wait to get in the cue for a consultation, retrieval, or transfer -They do not upload your bloodwork or ultrasound results to the portal (although you can just take a photo of the patient info screen during monitoring visits) -You are not allowed to speak to the embryologists Neutrals -Penn is a teaching hospital. Fellows tend to be more empathetic and kind because I don't think they have compassion fatigue yet, but when it comes to actual diagnostic procedures, they are clearly not as skilled and take longer. -Closure from Christmas-New Year's means that they do not schedule anything that might need monitoring during that week.
Describe your experience with your monitoring appointments at Penn Fertility Care.
Very efficient. Never had to wait more than ten minutes and usually in and out within thirty minutes total. I like that they have soothing images of clouds, etc .on the lights! Each treatment room has its own private bathroom, which is a plus.
Describe the costs associated with your care under Kathleen (Kate) O'Neill at Penn Fertility Care.
I had insurance through Aetna (NJ) so most of my costs were covered. I did pay out of pocket for sperm freezing ($350ish/year), embryo storage ($430/yr), and mock transfers ($240)
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. O'Neill bases her transfer protocol for untested embryos on anticipated number of euploid embryos by age. For example, if you have three embryos and research estimates 30% aneuploid, she would transfer one embryo, then two, since we'd assume at least one of those embryos would not be viable.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
8
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 38 - 39
2 Fertility Medications
Unexplained
Prefer not to answer
Income $100K - $199K
Business Executive
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Scott Edwards] takes a while to get into as a new patient, but once the plan of care is established, things feel like they move along in a reasonable timeframe. Decisions are made by him as your doctor, but often times, tests are done by the doctor that is assigned to the service at the time of your appointment...Always candid conversation, and I appreciate his conservative approach. I never felt like procedures or tests were ordered for the sake of it...
[Penn Fertility Care] is big - you have to self-advocate to get in the door and have a solid understanding of your finances/insurance prior to going in. My largest complication is going back between medical billing and the insurance company to get items covered...Aubrey [nurse] is an advocate on every level, quick to respond, and sets clear expectations.
How was your experience with Scott Edwards at Penn Fertility Care?
Always candid conversation, and I appreciate his conservative approach. I never felt like procedures or tests were ordered for the sake of it; and if I showed a concern in an area, he would include testing. My experiences are always part of the conversation.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
He takes a while to get into as a new patient, but once the plan of care is established, things feel like they move along in a reasonable timeframe. Decisions are made by him as your doctor, but often times, tests are done by the doctor that is assigned to the service at the time of your appointment (example, he does retrievals on Thursdays ... if it's another day, a different doc will do it), but that is also what keeps the process moving forward.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Edwards always take time to discuss my priorities and helps line them up with the medical process and expectation. Each visit feels like my goals and concerns are reflected in the plan of care. I never feel rushed and he includes my husband in the conversation.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
This is an unfair question - each treatment strategy should be different based on what is impacting infertility. Standard tests were done (HSG, SGH, Mock Transfer, more bloodwork than ever in my life, many baseline ultrasounds).
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Aubrey)
She.Is.Amazing! Aubrey is an advocate on every level, quick to respond, and sets clear expectations. Honestly - Dr. Edwards Nursing staff were the ones to show the most compassion when I miscarried on 12/20/19 (more than my OB, more than my family ... ).
Describe your experience with Penn Fertility Care.
Penn is big - you have to self-advocate to get in the door and have a solid understanding of your finances/insurance prior to going in. My largest complication is going back between medical billing and the insurance company to get items covered. (Not entirely sure if that is more insurance or clinic related.)
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
Penn is in-network with our kick-ass insurance provider. . . I paid $1500 out of pocket and didn't ask the rest.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Again - each medical situation is different. He approaches every decision from an individual approach.
10
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
3 IUI
1 IVF
PCOS
Other
South Asian
Income $500K+
Doctor
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kalra will only perform single embryo transfer for women my age as per ASRM guidelines...The antagonist protocol was used for me as I was at high risk of OHSS given PCOS. I was monitored closely with labwork and ultrasounds...She thoroughly explained the risks and benefits of each of these additional procedures, and suggested another transfer prior to proceeding with these
The Penn Fertility physicians work as a team. You have a primary doctor, but your procedures and visits will be performed by whoever is in the office / surgical center that day...Although you see your own doctor rarely, it is great to be seen by all the members of the team - you get multiple perspectives from talented folks!..
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. Kalra is extremely bright and up-to-date on the latest recommendations. She continues to be involved in several research studies and is on the board of key reproductive endocrinology societies. I felt that I could trust her recommendations 100% throughout the course of my treatment. That being said, I also felt that she was extremely receptive to my input. I was incredibly fortunate with my retrieval protocol - 49 eggs were extracted and 18 turned into high-quality blastocysts. I was disappointed when my first transfer resulted in a negative pregnancy test (although Dr. Kalra had informed me that there was at least a 50% chance this would be the case), and I spoke with her at this juncture. I asked for additional workup - a hysteroscopy as well as PGS testing. She thoroughly explained the risks and benefits of each of these additional procedures, and suggested another transfer prior to proceeding with these. At this point, I wanted a baby as soon as possible, and I voiced my interest in proceeding with both of these before the next transfer cycle. While this was not her recommendation, she respected my wishes - my hysteroscopy demonstrated a uterine polyp and PGS testing brought our yield down to 7 normal embryos. I became pregnant with my second transfer and am currently in my second trimester. Dr. Kalra is incredibly well-informed and has an evidence-based approach - both qualities I really appreciate. What I came to love over the course of my care was that she also VERY much cares about her patients' interests and chose to ultimately go along with what we hoped for as long it did not lead to any additional risk to me or the embryos. I couldn't have asked for a better physician!
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Trust the process and trust your doctor. IVF can be a mentally taxing process - all the waiting, the unknowns, the expense, etc. Dr. Kalra and the rest of the physicians at Penn Fertility are the best of the best. Let them take the reigns and carry forward. Don't hesitate to ask questions and voice your concerns - they will listen to you.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra and her staff were consistently professional, caring, and well-informed. I felt that I was in the best of hands throughout my medical and surgical care.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
The antagonist protocol was used for me as I was at high risk of OHSS given PCOS. I was monitored closely with labwork and ultrasounds.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Madeline)
Madeline was excellent! Well-informed, in constant communication with Dr. Kalra and the rest of the Penn physicians. There were rare instances when I had to remind the nursing team specifics of my case - overall, they were absolutely on top of it.
Describe your experience with Penn Fertility Care.
The Penn Fertility physicians work as a team. You have a primary doctor, but your procedures and visits will be performed by whoever is in the office / surgical center that day. For example, I had my initial consult with Dr. Kalra, about ~20 labwork/ultrasound appointments with the techs/nurses, my retrieval with Dr. Gracia, one transfer by another physician, telemedicine visit with Dr. Kalra, hysteroscopy by Dr. Kalra (~almost 1 year after my first appointment with her), then transfer by another phyisican. Although you see your own doctor rarely, it is great to be seen by all the members of the team - you get multiple perspectives from talented folks!
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
We were fortunate to have insurance cover 90% of consults, procedures, and medications.
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Kalra will only perform single embryo transfer for women my age as per ASRM guidelines. Transferring additional embryos is not an option unless you face extenuating circumstances.
10
Doctor
Suleena Kalra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Unsuccessful
NPS
7
NPS
8
Age 31
1 IVF
Donor Sperm
Male Factor
European
Income $100K - $199K
Operations
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Gracia was kind and she clearly knew what she was doing. She explained to my husband and I that she recommended having donor sperm as a backup in case his TESE was unsuccessful or only partially successful. She answered all of my questions during the two times I met with her personally...Dr. Gracia did not personally perform my egg retrieval or either of my embryo transfers
The most important thing to know about Penn Fertility Care is that while you may see a specific doctor to start, they operate as a team and different doctors will perform your procedures...They perform all of their procedures in their Market St office, but you can go to any of their locations for monitoring. They were very flexible with the monitoring appointments and I rarely had a long wait at appointments. I liked having the ability to contact them via email.
How was your experience with Clarisa Gracia at Penn Fertility Care?
Dr. Gracia was kind and she clearly knew what she was doing. She explained to my husband and I that she recommended having donor sperm as a backup in case his TESE was unsuccessful or only partially successful. She answered all of my questions during the two times I met with her personally.
What's one piece of advice would you give a prospective patient of Clarisa Gracia at Penn Fertility Care?
Ask about the logistics of how the practice works, how often you will see her and who will perform your procedures.
During treatment, were you treated like a number or a human with Clarisa Gracia at Penn Fertility Care?
Dr. Gracia was very kind and professional when I spoke with her directly.
Describe the protocols Clarisa Gracia used in your cycles at Penn Fertility Care and their degree of success.
For egg retrieval: Gonal-F, Menopur, Ganirelix, Lupron/hCG co-trigger. For embryo transfer: estrace and PIO.
Describe your experience with your nurse at Penn Fertility Care.
My assigned nurse was really nice however she wasn’t always working on the days someone had to call me so I often spoke to other nurses. However my emails and phone calls were always returned promptly.
Describe your experience with Penn Fertility Care.
The most important thing to know about Penn Fertility Care is that while you may see a specific doctor to start, they operate as a team and different doctors will perform your procedures. Dr. Gracia did not personally perform my egg retrieval or either of my embryo transfers, and I got the impression that she also wasn’t making all of my medication decisions either. I only met her twice in my time with this practice. This wasn’t necessarily a bad thing but it is important to have the right expectations and decide if that approach works for you. They perform all of their procedures in their Market St office, but you can go to any of their locations for monitoring. They were very flexible with the monitoring appointments and I rarely had a long wait at appointments. I liked having the ability to contact them via email.
Describe the costs associated with your care under Clarisa Gracia at Penn Fertility Care.
Everything was covered by my insurance except storage.
What specific things went wrong at Penn Fertility Care?
  • Provided conflicting information
Describe the specific things that went wrong at Penn Fertility Care.
My nurse “left the practice” suddenly before my last embryo transfer and no one told me. Also there was some conflicting info about medications given while doing stims for the egg retrieval but they corrected it.
7
Doctor
Clarisa Gracia
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Radnor
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
Donor Sperm
PCOS
South Asian
Income $50K - $99K
Nurse or HC Services
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. K is very knowledgeable in infertility and does well in explaining it to someone new to the process. She has great bedside manner and made me feel comfortable every step of the way. I appreciate how she's available through phone or EMR messaging and will answer in a timely manner. Even through the phone, I feel that I'm speaking face to face with her as she has a great listening ear, validates my feelings, and answers all my questions in ways that I understand. She takes the time you need and doesn't rush through anything.
Clinic [Suleena Kalra] was clean and well organized. I didn't wait too long either. They have plenty of openings, it just depends which location you're trying to go to. I appreciated how they greeted me, as if I've been there a thousand times before and they knew me. ... Nursing staff was very welcoming and helped answer any questions I had. They made me feel very comfortable in a very personal situation.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. K is very knowledgeable in infertility and does well in explaining it to someone new to the process. She has great bedside manner and made me feel comfortable every step of the way. I appreciate how she's available through phone or EMR messaging and will answer in a timely manner. Even through the phone, I feel that I'm speaking face to face with her as she has a great listening ear, validates my feelings, and answers all my questions in ways that I understand. She takes the time you need and doesn't rush through anything.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
You will enjoy her as a Dr.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. K was great with me and my partner coming in for consultation about starting our family. She was warm but honest and very informative about what our steps were to start the process. She's available through phone and through chart messaging and answers in a timely manner.
Describe your experience with the nursing staff at Penn Fertility Care.
Nursing staff was very welcoming and helped answer any questions I had. They made me feel very comfortable in a very personal situation.
Describe your experience with Penn Fertility Care.
Clinic was clean and well organized. I didn't wait too long either. They have plenty of openings, it just depends which location you're trying to go to. I appreciated how they greeted me, as if I've been there a thousand times before and they knew me.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
Covered mostly by my insurance.
10
Doctor
Suleena Kalra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
3
NPS
2
Age 41 - 42
3 IUI
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Writer
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kalra had a short lecture she recited for each of our visits. She wasn't unkind but was very quick and did not help us understand or think outside the box about treatments. She never varied treatment in response to lab or other results...[new patient advice] Be prepared to not see her much. You need to do your own research, advocate for yourself, and ask for changes if you see fit. Otherwise she will do the standard protocol.
Penn Fertility is obviously a well regarded clinic but it treats so many people that it's hard not to feel like just a number. No one there knows you or remembers your name, even after multiple visits. Costs are very high for the level of care...I had several instances of not being able to get information in a timely manner, having my prescriptions not sent to the pharmacy, and not being able to reach a nurse when needed.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. Kalra did not have much time for us, and we only saw her at a few consults between treatments. We got the feeling she has the same speech she repeats to every patient. She quoted us numbers like 30% success rate then changed them to 5-10% once they failed. She also had little empathy for our hesitation about the high cost of treatments.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Be prepared to not see her much. You need to do your own research, advocate for yourself, and ask for changes if you see fit. Otherwise she will do the standard protocol.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra had a short lecture she recited for each of our visits. She wasn't unkind but was very quick and did not help us understand or think outside the box about treatments. She never varied treatment in response to lab or other results.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
My IUI protocol was 100 mg Clomid for 5 days with an Ovidrel trigger shot 36 hours prior to IUI.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Kelly Lee)
I found the nurse to be unsympathetic, especially on the day that I cried in the office. I noticed that the IUI cycles when she performed the insemination were also very painful compared to the one instance when someone else did it. She complained that I had a very difficult cervix. She did not have a lot of time to answer my questions.
Describe your experience with Penn Fertility Care.
Penn Fertility is obviously a well regarded clinic but it treats so many people that it's hard not to feel like just a number. No one there knows you or remembers your name, even after multiple visits. Costs are very high for the level of care.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
I had insurance coverage for my treatments so was only responsible for a percentage of the cost.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Penn Fertility Care.
I had several instances of not being able to get information in a timely manner, having my prescriptions not sent to the pharmacy, and not being able to reach a nurse when needed.
3
Doctor
Suleena Kalra
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
2
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
9
Age 38 - 39
5 IUI
Donor Sperm
Diminished Ovarian Reserve
European
Income $50K - $99K
Doctor
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Gracia] called me when results required discussion. The only thing I would say is that at Penn oftentimes you communicate with nursing staff and it is not always the same person. I would also say that you have to be more proactive to define the next steps and reach out to the team yourself...[protocol] 1. IUI x 3 2. IUI with Clomid x 1 3. Ovarian stimulation with Lupron, 450 Gonal F cancelled IVF (only 2 follicles)
[Penn Fertility Care] Staff was very attentive, especially NP Kelly and US tech, everyone was patient and coached me through the steps of every procedure. Things were done quickly without waiting too much...High-volume place, and not a place if you expect to see the same people and always have your doctor there when you come in. On the other hand, everything is done efficiently. Staff is kind and attentive.
How was your experience with Clarisa Gracia at Penn Fertility Care?
Overall I did not have any issues with Dr Gracia or her team. She called me when results required discussion. The only thing I would say is that at Penn oftentimes you communicate with nursing staff and it is not always the same person. I would also say that you have to be more proactive to define the next steps and reach out to the team yourself.
What's one piece of advice would you give a prospective patient of Clarisa Gracia at Penn Fertility Care?
Be prepared and ask for some of the treatment options. Educate yourself before meeting with any RE doctors.
During treatment, were you treated like a number or a human with Clarisa Gracia at Penn Fertility Care?
Staff was very attentive, especially NP Kelly and US tech, everyone was patient and coached me through the steps of every procedure. Things were done quickly without waiting too much.
Describe the protocols Clarisa Gracia used in your cycles at Penn Fertility Care and their degree of success.
1. IUI x 3 2. IUI with Clomid x 1 3. Ovarian stimulation with Lupron, 450 Gonal F cancelled IVF (only 2 follicles)
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Devenne Baker)
Everyone was great, explained things well. Things were done as explained.
Describe your experience with Penn Fertility Care.
High-volume place, and not a place if you expect to see the same people and always have your doctor there when you come in. On the other hand, everything is done efficiently. Staff is kind and attentive.
Describe the costs associated with your care under Clarisa Gracia at Penn Fertility Care.
Procedures and up to two IVF cycles were covered by my insurance since I work at Penn (which is why I chose this particular clinic)
Describe Clarisa Gracia's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/a
7
Doctor
Clarisa Gracia
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Successful
NPS
9
NPS
9
Age 30 - 35
3 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Gracia] is a great RE and has always made me feel that she cared about my treatment and wanted me to have a baby. Be educated and direct about what you would like to try and she is often receptive...For my first cycle an agonist protocol was used. I produced a lot of eggs but only had 1 left on day 5 to transfer. For my next 2 cycles antagonist protocols with human growth hormone (both freeze all and then frozen embryo transfers) were used and these were more successful (4 embryos and then 3 embryos to freeze).
My first cycle [at University of Pennsylvania Penn Fertility Care] was about $10,500. My second cycle was $5500 ( and $2000 for an additional frozen embryo transfer cycle). My third cycle was $8500. None of these prices included medications which were an additional $2500-$3500 each full cycle. There are also embryo storage fees that are about $250 every few months...Penn Fertility is competent, caring and responsive when there is a concern. They can be a less aggressive than I would prefer in their approach at times but can usually be convinced to try something when pushed.
How was your experience with Clarisa Gracia at Penn Fertility Care?
I have found Dr. Gracia to be intelligent, responsive and warm. She is generally quite receptive as well but there are times that I feel she could be a bit more open to a different idea or a less studied approach or intervention.
What's one piece of advice would you give a prospective patient of Clarisa Gracia at Penn Fertility Care?
She is a great RE and has always made me feel that she cared about my treatment and wanted me to have a baby. Be educated and direct about what you would like to try and she is often receptive.
During treatment, were you treated like a number or a human with Clarisa Gracia at Penn Fertility Care?
She has called me from her personal cell number before when I was worried about a cycle and needed information and reassurance. She also called me back when she was on vacation when I was in the hospital having a preterm delivery and losing my baby at 20 weeks. She greets me with a hug when I have had a hard time or when she hasn’t seen me in a while.
Describe the protocols Clarisa Gracia used in your cycles at Penn Fertility Care and their degree of success.
For my first cycle an agonist protocol was used. I produced a lot of eggs but only had 1 left on day 5 to transfer. For my next 2 cycles antagonist protocols with human growth hormone (both freeze all and then frozen embryo transfers) were used and these were more successful (4 embryos and then 3 embryos to freeze).
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Brenda E.)
Brenda treated me well and was willing to listen to my concerns. She also helped me to figure out the most cost effective way to purchase my medications.
Describe your experience with Penn Fertility Care.
Penn Fertility is competent, caring and responsive when there is a concern. They can be a less aggressive than I would prefer in their approach at times but can usually be convinced to try something when pushed.
Describe the costs associated with your care under Clarisa Gracia at Penn Fertility Care.
My first cycle was about $10,500. My second cycle was $5500 ( and $2000 for an additional frozen embryo transfer cycle). My third cycle was $8500. None of these prices included medications which were an additional $2500-$3500 each full cycle. There are also embryo storage fees that are about $250 every few months.
Describe Clarisa Gracia's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
My doctor was willing to do either eSET or 2 embryo transfer depending on the situation and my preference.
9
Doctor
Clarisa Gracia
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 26 - 27
5 IUI
Donor Sperm
PCOS
European
Income $0 - $49K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Despite seeing several providers for regular visits, Dr. O'Neill has gone out of her way to be my provider for significant moments in my course of treatment, even when she was not the provider-of-the-day. Also, my partner has not been able to make it to many of my appointments, but Dr. O'Neill always thinks to ask how she is doing and how we are feeling in the fertility care process... I appreciate her careful balance between expressing optimism and hope, and being realistic about the process of fertility care. I would recommend her without any hesitation to any of my friends or family members in need of fertility care.
I have PCOS, and was put on letrozole protocol (days 4-8), as it is shown to be more effective than Clomid in PCOS. Given that we have the expense of donor sperm, Dr. O'Neill offered to do monitored cycles with trigger shots to optimize our timing for IUI insemination. She also offered to let us use home OPKs if we preferred to have a less invasive/clinical approach to conception as a lesbian couple without "proven infertility" (by insurance standards). We opted for the monitored cycles, but appreciated her sensitivity to our situation. We have not been successful in our first four cycles so far, and are in the TWW for our 5th.
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill has a warm and engaging demeanor. She is thorough and accessible in her explanation of options and procedures. She is understanding of the financial pressures of using donor sperm and makes sure my wife and I are fully on board with the plan at each step of the process. I appreciate her careful balance between expressing optimism and hope, and being realistic about the process of fertility care. I would recommend her without any hesitation to any of my friends or family members in need of fertility care.
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Be open and honest about your needs and desires, and never shy away from asking questions about your treatment. Dr. O'Neill will truly partner with you in this process.
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Penn Fertility Care works on a group practice model, where the physicians rotate coverage for procedures, weekend coverage, etc. Despite seeing several providers for regular visits, Dr. O'Neill has gone out of her way to be my provider for significant moments in my course of treatment, even when she was not the provider-of-the-day. Also, my partner has not been able to make it to many of my appointments, but Dr. O'Neill always thinks to ask how she is doing and how we are feeling in the fertility care process.
Describe the protocols Kathleen (Kate) O'Neill used in your cycles at Penn Fertility Care and their degree of success.
I have PCOS, and was put on letrozole protocol (days 4-8), as it is shown to be more effective than Clomid in PCOS. Given that we have the expense of donor sperm, Dr. O'Neill offered to do monitored cycles with trigger shots to optimize our timing for IUI insemination. She also offered to let us use home OPKs if we preferred to have a less invasive/clinical approach to conception as a lesbian couple without "proven infertility" (by insurance standards). We opted for the monitored cycles, but appreciated her sensitivity to our situation. We have not been successful in our first four cycles so far, and are in the TWW for our 5th.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Amy)
Amy has been available to answer any questions along the way and to clarify timing for treatments. Any questions she cannot answer she passes up the chain to Dr. O'Neill.
Describe your experience with Penn Fertility Care.
Clinic runs very efficiently for monitoring appointments in the morning. It would be nice if they had even earlier monitoring appointments available since so many of their patients work in healthcare fields and are likewise expected to be at work at 7 am. All of the clinical staff have been appropriate regarding our care as a same-sex couple, but some of the front desk employees consistently ask after "my husband" when I check in for appointments. One thing to be aware of is that children are allowed in the waiting area, which is understandable for couples trying to conceive a subsequent child, but can be painful for those of us struggling to conceive our first.
Describe the costs associated with your care under Kathleen (Kate) O'Neill at Penn Fertility Care.
IUI cycles are $1000 plus meds
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/a
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
10
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 34
1 IUI
Unexplained
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Mainigi is thorough, communicative, compassionate, and incredibly detail-oriented. During a really vulnerable time, she completely put my partner and me at ease. She knew so many details about my story during each of our conversations and was able to talk about my medical history in detail without even glancing at my chart. She is incredibly prepared for each appointment. She's also very empathetic and completely understands the delicate balance between emotional urgency and cost.
The nursing staff [Penn Fertility Care] have all been wonderful. They've provided thorough answers to my questions and always respond very quickly when I reach out via the online messaging system....Strengths: Incredible staff, limited wait times, and lots of transparency about procedures and associated costs. Weaknesses: This is an issue with fertility treatments generally, but the only weakness I can find is the cost of treatment. Much of that is related to my insurance rather than to this clinic. IUIs with Clomid cost $1000, IUIs with injections
How was your experience with Monica Mainigi at Penn Fertility Care?
Dr. Mainigi is thorough, communicative, compassionate, and incredibly detail-oriented. During a really vulnerable time, she completely put my partner and me at ease. She knew so many details about my story during each of our conversations and was able to talk about my medical history in detail without even glancing at my chart. She is incredibly prepared for each appointment. She's also very empathetic and completely understands the delicate balance between emotional urgency and cost. Would recommend to anyone -- She's the best!!
What's one piece of advice would you give a prospective patient of Monica Mainigi at Penn Fertility Care?
Provide her with as many details as possible, as she takes everything into consideration when creating an individualized plan. She's also incredibly honest and communicative, so you'll get thorough answers to your questions.
During treatment, were you treated like a number or a human with Monica Mainigi at Penn Fertility Care?
Even if weeks -- or, in one case, months -- go by without an appointment, Dr. Mainigi always cites specific details about my experiences. She maintains eye contact the whole time rather than looking at a screen. This suggests that she both takes detailed notes after each appointment and reviews her patients' charts carefully before each appointment. I have never before had a doctor who is that detailed and prepared.
Describe the protocols Monica Mainigi used in your cycles at Penn Fertility Care and their degree of success.
After my initial testing (bloodwork, ultrasound), I had a hysteroscopy to evaluate whether or not I had a uterine polyp. Dr. Mainigi wanted to take this step after one of my ultrasounds because the alternative was to wait and do a second ultrasound weeks later -- which, in addition to not being efficient, wouldn't have enabled her to treat any polyps if she found them. Post procedure, she recommended that I begin IUI because she knew that I had already been trying for a long time and was eager to move forward as quickly as possible. She was very understanding when I delayed this by a couple of months after finding out that my insurance doesn't cover any fertility treatments, and supported my decision to try Clomid alone for two months. When that didn't work, we started the IUI process. I'm undergoing my first round now -- She generally recommends 3 rounds of IUI before moving on to IVF.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Nicole)
The nursing staff have all been wonderful. They've provided thorough answers to my questions and always respond very quickly when I reach out via the online messaging system.
Describe your experience with Penn Fertility Care.
Strengths: Incredible staff, limited wait times, and lots of transparency about procedures and associated costs. Weaknesses: This is an issue with fertility treatments generally, but the only weakness I can find is the cost of treatment. Much of that is related to my insurance rather than to this clinic. IUIs with Clomid cost $1000, IUIs with injections (which I have not had) cost $2000, and a round of IVF is $8000. This is relatively comparable to the costs I've seen at other clinics in this area with the exception of the IUI, which seems to be a bit pricier than other clinics nearby.
Describe the costs associated with your care under Monica Mainigi at Penn Fertility Care.
I had a great insurance plan during my initial visits and hysteroscopy, so I only had to pay $10 copays. Under my new insurance, I've had to pay for everything. The Clomid costs about $16/month (for 10 pills). A round of IUI is $1000 and a round of IVF is $8000. I was also told that IUI with injections is $2000 but I haven't undergone this procedure and don't know very much about it. Those prices do not include associated prescriptions. The one injection for my IUI was around $35 under my insurance plan. I believe I paid around $100 for my most recent consultation.
10
Doctor
Monica Mainigi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
10
Age 32
Donor Sperm
Unexplained
Black or African-American
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr Barnhart was very knowledgeable and thorough. He was kind but direct. You could tell that he was passionate about his field and he wants to get you pregnant. After my failed fresh cycle he was supportive and just as eager to try again as I was.... The clinic [U of Penn] is big so I did see a different doctor for each procedure and often times I only saw the nurse or tech. I would get a phone call from his nurse in the afternoon with instructions.
the Clinic [University of Pennsylbania] has early hours they are fast and efficient and the office is clean. I go to the market st location so it is a little annoying having to park but they do validate your parking which is nice....The clinic is big so I did see a different doctor for each procedure and often times I only saw the nurse or tech. I would get a phone call from his nurse in the afternoon with instructions.... The IVF package did not include embryo freezing, testing, or a mov transfer.
How was your experience with Kurt Barnhart at Penn Fertility Care?
Dr Barnhart was thorough and caring. The clinic is big so I did see a different doctor for each procedure and often times I only saw the nurse or tech. I would get a phone call from his nurse in the afternoon with instructions. I do feel like he was not that present for my cycles as I am sure he was involved behind the scenes managing everything.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
Know that he isn’t a fluffy guy, he is matter of fact and to the point which I appreciate
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
Dr Barnhart was very knowledgeable and thorough. He was kind but direct. You could tell that he was passionate about his field and he wants to get you pregnant. After my failed fresh cycle he was supportive and just as eager to try again as I was.
Describe the protocols Kurt Barnhart used in your cycles at Penn Fertility Care and their degree of success.
My fresh cycle and retrieval cycle I was on a “high responder” protocol. My stim meds started out low and I used them for 9 days before trigger. I was only on progesterone for yhe transfer and it was not successful. For my frozen transfer I was on an antagonist protocol. I took Lupron during my leutal phase, got a cycle then started estrace, aspirin and started progesterone 6 days before transfer. Currently waiting to see if this was successful
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Demaree)
Demaree is an ANGEL. I would have been lost with out her. She is compassionate, smart and organized. She managed my care and appointments and listened to me. I never felt like I was bothering her and I truly felt like she was in this with me !
Describe your experience with Penn Fertility Care.
the Clinic has early hours they are fast and efficient and the office is clean. I go to the market st location so it is a little annoying having to park but they do validate your parking which is nice.
Describe the costs associated with your care under Kurt Barnhart at Penn Fertility Care.
The IVF package did not include embryo freezing, testing, or a mov transfer.
Describe Kurt Barnhart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr Barnhart was open to transferring 2 embryos after my failed fresh cycle.
7
Doctor
Kurt Barnhart
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 32
Male Factor
Latinx
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Shah was very personable. She gave her full attention to my husband and I, gave us all of the information, and answered all of our questions. She even illustrated and wrote notes on paper for us...explained the potential treatments before the results were back and then explained then gave options for treatment. She gave me her opinion, but let my husband and I decide what the best treatment would be for us...We had our consultation, then had blood work, genetic testing, and an ultrasound all in her office minutes after the visit.
[University of Pennsylvania Penn Fertility Care's] strengths would be their location, cleanliness, and assess to other care. The clinic is located in a health campus with other offices, a lab, and radiology department. They do not do surgery there, so the egg retrieval would have to happen in downtown Philadelphia...She [nurse] explained everything thoroughly and provided me with her direct number...Plan on having some testing done after the consultation as well. We had our consultation, then had blood work, genetic testing, and an ultrasound all in her office minutes after the visit.
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Divya’s strengths include showing compassion, being detail oriented, knowledgeable, and thorough. I haven’t had any negative experiences with Dr. Divya. She explained what would happen every step of the way and also explained the results to all of our testing. She also explained the potential treatments before the results were back and then explained then gave options for treatment. She gave me her opinion, but let my husband and I decide what the best treatment would be for us.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
My advice to anyone would be to be prepared with questions. Plan on having some testing done after the consultation as well. We had our consultation, then had blood work, genetic testing, and an ultrasound all in her office minutes after the visit.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah was very personable. She gave her full attention to my husband and I, gave us all of the information, and answered all of our questions. She even illustrated and wrote notes on paper for us.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
We haven’t started any treatment as of yet, but she recommended IVF for us. We’ll be going over the details at our next appointment.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina)
The nurse was just as nice and knowledgable as Dr. Shah. She explained everything thoroughly and provided me with her direct number.
Describe your experience with Penn Fertility Care.
The clinic’s strengths would be their location, cleanliness, and assess to other care. The clinic is located in a health campus with other offices, a lab, and radiology department. They do not do surgery there, so the egg retrieval would have to happen in downtown Philadelphia.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
I haven’t completed treatment, but I believe IVF will cost about $15,000. Medications alone will cost a couple thousand and egg freezing will cost about $500 for 3 months (I believe).
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
She stated that for young couples, I believe under 35 years of age, she would recommend single embryo transfer, but I think it would ultimately be the patient’s decision.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
8
NPS
7
Age 34 - 36
4 IUI
Diminished Ovarian Reserve
Unexplained
Other
Income $100K - $199K
Marketer or PR
Neutral
Neutral
Unsuccessful
When meeting with Dr. Kalra, she was kind and went over all aspects of tests that would be done and follow-up work that was needed...While under her care, my husband and I went on two have two more miscarriages and she could not have been more compassionate during that time...we did Clomid and IUI, which failed. I then got my period too soon and thankfully a wonderful NP stepped in and viewed my chart and changed me to Letrozole. We then did three more IUI cycles, all which failed.
After my fourth miscarriage, I had a D&E and sent the tissue away to be tested. Penn said that it would take two weeks and they would call with results. Two weeks has passed and no word from them. with all they deal with, you would think they would understand how much patients are waiting on results. I have even followed up with no response!...The four rounds of failed IUI cost me about $1000 out of pocket...while Penn has great nurses and doctors, some of their processes are delayed. Sometimes you need to pursue them for test results. I just think that when you'e involved in fertility treatments, communication is key, and perhaps Penn could be a little better. All of the staff is great, even when trying to get appointments. Kind and compassionate and helpful!
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. Kalra is a very kind and knowledgeable woman. We saw her after two natural miscarriages, and the OBGYN pointed us towards Penn to try and get some answers as to why it happened twice. Dr. Kalra sat down with us and mapped out the next steps and what blood work and tests were needed. She explained the process of pregnancy and why miscarriages happen from time to time. While under her care, my husband and I went on two have two more miscarriages and she could not have been more compassionate during that time. She really felt for us and it showed. During the course of treatment, often times you will see the nursing staff and not necessarily your doctor. When I did see Dr. Kalra, she was really great.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
I think it is important to ask questions. While she explained everything to us, asking for clarification or more detail can be very important. Often it is very emotional and overwhelming when receiving all of the details, so come prepared with questions!
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
After having two miscarriages on our own, the OBGYN pointed me towards the fertility clinic at Penn. When meeting with Dr. Kalra, she was kind and went over all aspects of tests that would be done and follow-up work that was needed. She wrote things out in a way that make it easy for a non-medical person to understand. Under her care, I went on to have two more natural miscarriages and she could not have been kinder during these times. She was compassionate and really felt for us. We have done IUI (with no pregnancies), but have not yet moved onto the IVF piece of it.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
After receiving the initial testing back, Dr. Kalra told us to try on our own for a few months. We did and it resulted in a pregnancy that then ended in miscarriage (#3). We met with her again and she told us to try on our own. When nothing happened after 4 months, I started Clomid and timed intercourse. The following month we did Clomid and IUI, which failed. I then got my period too soon and thankfully a wonderful NP stepped in and viewed my chart and changed me to Letrozole. We then did three more IUI cycles, all which failed. During this time, I did not have any communication with Dr. Kalra and had it not been for the WONDERFUL NP, I most likely would have left Penn. Following the IUI failures, we met with Dr. Kalra again and were going to move towards IVF. However, I ended up getting a new job, and we put that on hold for the summer. Low and behold, I ended up pregnant again on my own, with yet another miscarriage (#4). Now we are awaiting results and another doctors visit.
Describe your experience with the nursing staff at Penn Fertility Care.
One of the main reasons I Stayed at Penn was because of the wonderful nursing staff, especially N.P., Kelly Lee. Had Kelly not stepped in and reviewed my chart, I most likely would have sought out a second opinion. The nurses are great and call with results and are so nice and answer any questions you may have! I cant say enough about the nurses here.
Describe your experience with Penn Fertility Care.
I wish that they knew that while Penn has great nurses and doctors, some of their processes are delayed. Sometimes you need to pursue them for test results. I just think that when you'e involved in fertility treatments, communication is key, and perhaps Penn could be a little better. All of the staff is great, even when trying to get appointments. Kind and compassionate and helpful!
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
The four rounds of failed IUI cost me about $1000 out of pocket.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Penn Fertility Care.
After my fourth miscarriage, I had a D&E and sent the tissue away to be tested. Penn said that it would take two weeks and they would call with results. Two weeks has passed and no word from them. with all they deal with, you would think they would understand how much patients are waiting on results. I have even followed up with no response!
8
Doctor
Suleena Kalra
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
6
NPS
0
Age 35
2 Fertility Medications
Male Factor
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt like I was the only advocate for our treatment [with Dr. Scott Edwards]...didn’t take much time to explain the process or plan... weren’t thorough and I felt I needed to really watch my own treatment plan so things weren’t missed...He is very nice and kind...We always felt overwhelmed and needed more direction and guidance after leaving...IUIs. First we did a natural IUI, the second time I requested I was on a medication so he dose Letroxol
The staff [at Penn Fertility Care] is overwhelmed with too many patients to honestly spend the time needed on each individual so you feel like a person who is being thoroughly cared for...Everything that could have gone wrong did. They booked us the wrong appointments, on the wrong dates. Another time at the wrong location. The finance team doesn’t answer questions, just tells you they will submit to insurance and see what they get back. The nurses would call back at 5 Pm or actually not at all! You will wait on hold a TON and be very stressed. We left, and requested our records to be transferred. This took 2 weeks, 6or more calls to the clinic and 3 calls to the office manager. They didn’t even send all our records. I was livid
How was your experience with Scott Edwards at Penn Fertility Care?
He is very nice and kind. The clinic is very busy and I felt like a number. We always felt overwhelmed and needed more direction and guidance after leaving this office. It was stressful. Thanks
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Make sure you ask lots of questions and feel comfortable that your doctor will be overseeing your case. You need to trust your doctor, whoever you choose, for this overwhelming process.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
The clinic is large and unorganized. It was a confusing start to an overwhelming process. The staff was nice, but I felt rushed in and out. They didn’t take much time to explain the process or plan. I felt the NP specifically was cold and quick to tell us things. They often weren’t thorough and I felt I needed to really watch my own treatment plan so things weren’t missed. I hated it
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
IUIs. First we did a natural IUI, the second time I requested I was on a medication so he dose Letroxol
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
The staff is overwhelmed with too many patients to honestly spend the time needed on each individual so you feel like a person who is being thoroughly cared for
Describe your experience with Penn Fertility Care.
Terrible. We hated our experience with this group. They screwed up appointments for us, booked us at wrong offices, weren’t watching protocols closely. We felt like I was the only advocate for our treatment. The didn’t even call us back after bloodwork pre IUI!
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
IUI procedure, meds, ovadril shot, Monoriting and consults (that you have to book if you ever want to speak or hear from your physician )
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
We left the group before IVF
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
Everything that could have gone wrong did. They booked us the wrong appointments, on the wrong dates. Another time at the wrong location. The finance team doesn’t answer questions, just tells you they will submit to insurance and see what they get back. The nurses would call back at 5 Pm or actually not at all! You will wait on hold a TON and be very stressed. We left, and requested our records to be transferred. This took 2 weeks, 6or more calls to the clinic and 3 calls to the office manager. They didn’t even send all our records. I was livid
6
Doctor
Scott Edwards
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
4
NPS
5
Age 40 - 41
2 IUI
1 IVF
PCOS
Unexplained
European
Teacher
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
the plan [with Dr. Shah] was to do PGS and frozen cycle(s) so the goal was to push my body a little harder than if we were doing fresh. The Dr wanted to be careful since I have a higher AMH about OHSS/over-responsiveness. We had around 12-15 mature follicles in each ovary prior to retrieval but they were only able to get 7 eggs out...After failed transfers, it would take at least a month to see her and so it felt like she didn't really know us and wasn't closely following our journey. She was conservative in her practice and was adamant at continuing the same protocol even after repeated failures. You need to be an advocate for your own needs and protocol because issues that might come up for you or your health might not be closely monitored or addressed if they're outside the standard protocol.
Our main nurse [at University of Penn Fertility Care] was not empathetic, especially when she had bad news to share. She was very laid back about details (e.g., suggesting we come in to get a written plan *after* the protocol & medications began)...We presented with a high TSH level for pregnancy and had been on a synthroid and having it monitored by my wife's GYN. When we switched to the fertility clinic we shared that and asked for further monitoring but it was rare and after our first FET, when we got a negative result, we pushed for a TSH test and discovered the level was 5.0.
How was your experience with Divya Shah at Penn Fertility Care?
When we saw Dr Shah she would always let us share our questions and provided very detailed (with notes!) explanations of her answers and, at times, what would happen next in our treatment. Unfortunately, we only saw Dr Shah in the office twice (an initial consultation and a meeting before starting IVF). After failed transfers, it would take at least a month to see her and so it felt like she didn't really know us and wasn't closely following our journey. She was conservative in her practice and was adamant at continuing the same protocol even after repeated failures. You need to be an advocate for your own needs and protocol because issues that might come up for you or your health might not be closely monitored or addressed if they're outside the standard protocol.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Choose Dr Shah because you're looking for a safe, researched-based practice that won't be aggressive and make sure you speak up and advocate for your own needs.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
When my wife would go in for monitoring, she wasn't allowed to hear any results from her ultrasounds, she was told to just lie there and then wait for the results each afternoon. Blood draws were often stressful, conversations with the nurses felt impersonal and information was often unclear or left out, so that we had to do our own research and make suggestions or double-check protocols.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
FSH / GNRH Antagonistic Protocol - the plan was to do PGS and frozen cycle(s) so the goal was to push my body a little harder than if we were doing fresh. The Dr wanted to be careful since I have a higher AMH about OHSS/over-responsiveness. We had around 12-15 mature follicles in each ovary prior to retrieval but they were only able to get 7 eggs out.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christine)
Our main nurse was not empathetic, especially when she had bad news to share. She was very laid back about details (e.g., suggesting we come in to get a written plan *after* the protocol & medications began). She could be hard to get in touch with and did not always seem to know the answers to critical questions we asked about what to do at various points in the protocol
Describe your experience with Penn Fertility Care.
The clinic is often fairly quiet and pretty efficient. There's free parking, although the lot is very busy/tight after the very early morning. All procedures must be done at the downtown office and procedures are done by whoever is on-call/working that day, not by your doctor. The nurses at the front desk never learn your name or get to know you. There are no discounts for procedures.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
Retrieval & biopsy - $9,000; FETs $2,500 (these prices have now been updated & significantly increased)
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Our Dr strongly encouraged single embryo transfers, it didn't feel like there was an option for anything else
What specific things went wrong at Penn Fertility Care?
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
We presented with a high TSH level for pregnancy and had been on a synthroid and having it monitored by my wife's GYN. When we switched to the fertility clinic we shared that and asked for further monitoring but it was rare and after our first FET, when we got a negative result, we pushed for a TSH test and discovered the level was 5.0. We were upset that this had not be addressed or monitored during the transfer process and that we only learned of the level at our own pushing/forcing the issue.
4
Doctor
Divya Shah
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
5
Clinic
Penn Fertility Care
Radnor
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017 - 2019, 13 Eggs Frozen
NPS
10
NPS
10
Age 34 - 36
3 Egg Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
Doctor
1st of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Butts was extremely thorough when developing my treatment protocol. She requested surgery records from my OBGYN and used all the information gathered to give me predictions of my chances of success with retrieval cycles and my overall chances of conception in general. As a patient who tends to worry, Dr. Butts was able to assuage my fears with evidence based information and years of experience. I truly felt that we were in this journey together and that she would be willing to do whatever possible to help me achieve success.
Penn is a busy clinic. Because of that there is a whole team involved in your care and you may not see the same doctor for every appointment or procedure. I had two other doctors for two of my retrievals,and both were excellent. One weakness, if I had to name one, was that it was rather difficult obtaining medical records when they were requested from the office. They outsource to a company called MRO, but this company did not send the complete records that I had requested.
How was your experience with Samantha Butts at Penn Fertility Care?
Dr. Butts was extremely thorough when developing my treatment protocol. She requested surgery records from my OBGYN and used all the information gathered to give me predictions of my chances of success with retrieval cycles and my overall chances of conception in general. As a patient who tends to worry, Dr. Butts was able to assuage my fears with evidence based information and years of experience. I truly felt that we were in this journey together and that she would be willing to do whatever possible to help me achieve success.
What's one piece of advice would you give a prospective patient of Samantha Butts at Penn Fertility Care?
As with any doctor, develop a list of questions and feel free to ask for explanations as often necessary. As a difficult to manage case, I had many concerns along the way, but Dr. Butts was always responsive and able to provide answers to my questions.
During treatment, were you treated like a number or a human with Samantha Butts at Penn Fertility Care?
Dr. Butts took the time to review my complicated medical history, including ovarian cyst removal surgery, prior to developing my individualized treatment plan. She was always focused on the details of my specific case rather than treating me with a generic standard protocol and approach to treatment.
Describe the protocols Samantha Butts used in your cycles at Penn Fertility Care and their degree of success.
Initially we tried estrogen pill priming, then a course of daily Gonal-F and Menopur with ganirelix added at the end of the cycle. The outcome was initially as expected. For the next cycle, Dr. Butts suggested a different protocol with estrogen priming, then twice daily micro dose Lupron and daily Gonal F. We saw improvement in results the second time, which really boosted my confidence is Dr. Butt’s ability to alter the protocol using information gained from previous cycles. We used he second protocol for the third cycle as well which was successful.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Amy)
Amy was very compassionate. Whenever she would call with results she would focus on the positive “growth is happening!” and “don’t worry, we will get some eggs this time” which I needed at times when I feared the treatment would not work on me as a poor responder.
Describe your experience with Penn Fertility Care.
Penn is a busy clinic. Because of that there is a whole team involved in your care and you may not see the same doctor for every appointment or procedure. I had two other doctors for two of my retrievals,and both were excellent. One weakness, if I had to name one, was that it was rather difficult obtaining medical records when they were requested from the office. They outsource to a company called MRO, but this company did not send the complete records that I had requested.
Describe the costs associated with your care under Samantha Butts at Penn Fertility Care.
All costs were paid out of pocket. Fees for an egg freezing cycle were extremely reasonable. Penn gets a drug discount that is passed on to the patient. I paid 1/3 the cost of medications compared to what I would have paid at another clinic, saving me thousands of dollars. Of course I would have paid full price is necessary, but getting the same medications for less was a nice benefit.
Describe Samantha Butts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
I have not gotten to this stage yet.
10
Doctor
Samantha Butts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5