Penn Fertility Care

14 doctors work here

Rated 7.2
Strongly recommend: 49%Neutral: 25%Don't recommend: 26%7.2
49% strongly recommend
81 reviews
Operations
7.9
7.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,384
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
14 doctors work here
NPS
7.7
Average Doctor Score
Christos Coutifaris
Penn Fertility Care
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Puneet Masson
Penn Fertility Care
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Vasiliki Moragianni
Penn Fertility Care
91% strongly recommend
13 Reviews
Rated 9.7
Strongly recommend: 91%Neutral: 9%9.7
Kurt Barnhart
Penn Fertility Care
60% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 60%Neutral: 40%9
Steven Sondheimer
Penn Fertility Care
92% strongly recommend
8 Reviews
Rated 9
Strongly recommend: 92%Don't recommend: 8%9
Monica Mainigi
Penn Fertility Care
51% strongly recommend
3 Reviews
Rated 8.5
Strongly recommend: 51%Neutral: 49%8.5
Divya Shah
U of Iowa Center for Advanced Reproductive Care
45% strongly recommend
13 Reviews
Rated 8.4
Strongly recommend: 45%Neutral: 44%Don't recommend: 11%8.4
Clarisa Gracia
Penn Fertility Care
43% strongly recommend
6 Reviews
Rated 8.2
Strongly recommend: 43%Neutral: 57%8.2
Kathleen (Kate) O'Neill
Penn Fertility Care
11% strongly recommend
4 Reviews
Rated 7.4
Strongly recommend: 11%Neutral: 50%Don't recommend: 39%7.4
Suleena Kalra
Penn Fertility Care
46% strongly recommend
14 Reviews
Rated 7
Strongly recommend: 46%Neutral: 24%Don't recommend: 30%7
Scott Edwards
Penn Fertility Care
42% strongly recommend
10 Reviews
Rated 6.2
Strongly recommend: 42%Neutral: 6%Don't recommend: 52%6.2
Samantha Butts
Penn Fertility Care
31% strongly recommend
7 Reviews
Rated 5.8
Strongly recommend: 31%Neutral: 37%Don't recommend: 31%5.8
Anuja Dokras
Penn Fertility Care
50% strongly recommend
3 Reviews
Rated 4.8
Strongly recommend: 50%Don't recommend: 50%4.8
Suneeta Senapati
Penn Fertility Care
15% strongly recommend
4 Reviews
Rated 3.7
Strongly recommend: 15%Neutral: 31%Don't recommend: 54%3.7
Show 10 more

This clinic has 4 offices

Lancaster General Health
2112 Harrisburg Pike
Lancaster, PA 17601
Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
Radnor
250 King of Prussia Road
Radnor, PA 19087
Show 2 more

81 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 27 - 28
Male Factor
Black or African-American
1st of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My husband was diagnosed as having azoospermia (no sperm in semen analysis) and Dr. Masson was very delicate in breaking the news. He also gave us hope by informing us that we could try vitamins, surgical sperm extraction, or look into other options for building a family (donors, adoption, etc.) . He never once made us feel embrassed or ashamed and always gave us hope....My husband had the TESE (surgical sperm extraction) however the surgery unfortunately yielded no sperm. However after the surgery Dr. Masson gently gave us the new
The nurses [University of Pennsylvania Penn Fertility Care] were very compassionate. They also were easy to get in touch with....Arrive early, appointments start exactly on time. I have never waited more than 15 minutes before being called back for appointment. Allow extra time to ask questions if needed. Labs and pharmacy are all located close by, literally within blocks of each other or in the same building.... Only costs so far have been cost of consults $50 and all semen analyses have been covered by insurance (out of pocket would have been $100).
How was your experience with Puneet Masson at Penn Fertility Care?
My husband was diagnosed as having azoospermia (no sperm in semen analysis) and Dr. Masson was very delicate in breaking the news. He also gave us hope by informing us that we could try vitamins, surgical sperm extraction, or look into other options for building a family (donors, adoption, etc.) . He never once made us feel embrassed or ashamed and always gave us hope.
What's one piece of advice would you give a prospective patient of Puneet Masson at Penn Fertility Care?
Ask questions. Dr.Masson is great, I would highly recommend him.
During treatment, were you treated like a number or a human with Puneet Masson at Penn Fertility Care?
Dr. Masson was very sincere and expressed great empathy toward my husband and I during this difficult time.
Describe the protocols Puneet Masson used in your cycles at Penn Fertility Care and their degree of success.
My husband had the TESE (surgical sperm extraction) however the surgery unfortunately yielded no sperm. However after the surgery Dr. Masson gently gave us the news and allowed us time to “take it all in”. The next day he called us directly to check on us and again asked if we had any questions. Dr. Masson and his staff were always easy and readily available via email and phone calls.
Describe your experience with the nursing staff at Penn Fertility Care.
The nurses were very compassionate. They also were easy to get in touch with.
Describe your experience with Penn Fertility Care.
Arrive early, appointments start exactly on time. I have never waited more than 15 minutes before being called back for appointment. Allow extra time to ask questions if needed. Labs and pharmacy are all located close by, literally within blocks of each other or in the same building.
Describe the costs associated with your care under Puneet Masson at Penn Fertility Care.
Only costs so far have been cost of consults $50 and all semen analyses have been covered by insurance (out of pocket would have been $100).
Describe Puneet Masson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/A
10
Doctor
Puneet Masson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
NPS
8
NPS
8
Age 27 - 28
Anovulation
Male Factor
PCOS
1st of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
So far have only done consultation with Dr. Edwards.... His personality is very warm and inviting making it easier to ask questions.... His strengths are his empathy and compassion for a very difficulty journey. He answers questions in a simple manner and during each encounter he takes his time to explain thing thoroughly. I have never felt rushed when speaking with him.... Waiting time is less than 15 minutes before being called back for appointments.
Clinic [University of Pennsylvania] was very cleaned and maintained privacy. Clinic was spacious with a lot of room to move around. Waiting time is less than 15 minutes before being called back for appointments. Weakness are parking but the clinic is in center city Philadelphia so that comes with the territory.... Nurses here seemed very informed about the trying to conceive language and seemed empathic toward patients.
How was your experience with Scott Edwards at Penn Fertility Care?
His strengths are his empathy and compassion for a very difficulty journey. He answers questions in a simple manner and during each encounter he takes his time to explain thing thoroughly. I have never felt rushed when speaking with him.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
His personality is very warm and inviting making it easier to ask questions.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
So far we have only been through consultations and are in the works of developing a treatment plan.
Describe your experience with the nursing staff at Penn Fertility Care.
Nurses here seemed very informed about the trying to conceive language and seemed empathic toward patients.
Describe your experience with Penn Fertility Care.
Clinic was very cleaned and maintained privacy. Clinic was spacious with a lot of room to move around. Waiting time is less than 15 minutes before being called back for appointments. Weakness are parking but the clinic is in center city Philadelphia so that comes with the territory.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
So far have only done consultation with Dr. Edwards. Based on my insurance each consult or appointment will typically cost $50.
8
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
4 of 5
8
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2015 - 2019, Consult
NPS
10
NPS
10
Age 36 - 40
Diminished Ovarian Reserve
Unexplained
Black or African-American
Income $100K - $199K
Business Executive
2nd of 3 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Monica Mainigi] She really took the time to hear out my concerns and gave me honest feedback. She also was open to changing course if necessary...Voice your concerns to her but do your own research prior to each appointment to have an educated discussion...She gave me HRT for pre-menopause symptoms and anovulation. She gave me a very low dosage she said I coukd take for the rest of my life.
[clinic of Penn Fertility Care] They are organized with keeping records as well. However they may not always update records in a timely manner. So you should always utilize the online tool to ensure everything is reflected properly...She [Dr. Mainigi] really took the time to hear out my concerns and gave me honest feedback. She also was open to changing course if necessary..
How was your experience with Monica Mainigi at Penn Fertility Care?
She really took the time to hear out my concerns and gave me honest feedback. She also was open to changing course if necessary. I felt and still feel like I could discuss anything with her. I would go back to her at any time to continue treatment.
What's one piece of advice would you give a prospective patient of Monica Mainigi at Penn Fertility Care?
Voice your concerns to her but do your own research prior to each appointment to have an educated discussion.
During treatment, were you treated like a number or a human with Monica Mainigi at Penn Fertility Care?
She is very personable and always felt like a “girlfriend”!
Describe the protocols Monica Mainigi used in your cycles at Penn Fertility Care and their degree of success.
She gave me HRT for pre-menopause symptoms and anovulation. She gave me a very low dosage she said I coukd take for the rest of my life.
Describe your experience with Penn Fertility Care.
Reputation from penn medicine is strong. They are organized with keeping records as well. However they may not always update records in a timely manner. So you should always utilize the online tool to ensure everything is reflected properly.
What specific things went wrong at Penn Fertility Care?
  • Failed to call with results
  • Lost results
10
Doctor
Monica Mainigi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 38 - 40
2 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Divya Shah] is a wonderful, honest, thorough physician and she never got frustrated with my thousands of questions. She did everything she could to explain each step of my treatments with me. She also was extremely honest with me in regards to my fertility issues and what my realistic expectations for pregnancy were. I never felt like she would push me toward something she didn’t feel would work for me.
[UPenn is] Organized and caring!! I always felt and feel important to them. I have never felt like a number!! They are prompt and informative. The financial people are also amazing at helping navigate you through the insurance coverage you might have and fee schedules!!... They [monitoring appts] were scheduled times with a first come first served policy. Through the years I got to know both the sweet lab technician and the wonderful ultrasound tech! They were always understanding and excited when all was going well or on the harder days too!!
How was your experience with Divya Shah at Penn Fertility Care?
She is a wonderful, honest, thorough physician and she never got frustrated with my thousands of questions. She did everything she could to explain each step of my treatments with me. She also was extremely honest with me in regards to my fertility issues and what my realistic expectations for pregnancy were. I never felt like she would push me toward something she didn’t feel would work for me.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Come prepared with your questions and have an understanding of the process. I feel like having a handle on things and knowing what to ask shows that you are ready to make informed decisions and that you are completely invested in the process. She will explain and re-explain anything you don’t understand. She will give you realistic expectations and she will guide you toward the best options for your specific situation!
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
My doctor and the clinic always made me feel like my feelings, questions and requests were extremely important. I never felt like I was a number in Dr. Shah’s eyes!
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I did two iuis with her using an antagonist protocol, then we did and hsg which showed I more than likely have a blocked right tube. We tried a microdose Lupron ivf protocol which never led to a retrieval and was cancelled on cycle day 13 after no growth. I am currently in the tww after a succeful ivf cycle called the estrogen patch protocol and an antagonist protocol.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Dawn)
Always willing to listen, respectful, knowledgeable and caring!! They all go above and beyond the call of duty.
Describe your experience with Penn Fertility Care.
Organized and caring!! I always felt and feel important to them. I have never felt like a number!! They are prompt and informative. The financial people are also amazing at helping navigate you through the insurance coverage you might have and fee schedules!!
Describe your experience with your monitoring appointments at Penn Fertility Care.
They were scheduled times with a first come first served policy. Through the years I got to know both the sweet lab technician and the wonderful ultrasound tech! They were always understanding and excited when all was going well or on the harder days too!!
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
I have insurance coverage to a certain capped amount, so I only paid a copay for dr visits and for donor sperm related costs. Medication coverage limits were reached so I pay all Meds out of pocket.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Because of my low amh and my age, we decided to transfer two eggs to give me the best chance of a positive pregnancy test. I completely agree.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
9
Age 38 - 39
3 IUI
1 IVF
Male Factor
South Asian
Income $100K - $199K
Sales Representative
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr Senapati explained the entire process in great detail...When I first went to see Dr Senapati I didn't know what to expect. She explained all the procedures such as IUI and IVF in great detail. I believe she could come off a little more compassionate as some of the other doctors I've met in the practice....Dr Senapati throws a lot of information at you at once. Make sure you bring your questions and you take down notes....
All staff [Upenn- Market] is very friendly and willing to answer any questions....My nurse Madeline was excellent. She showed me and my husband how to take the shots during our consultation. Madeline called me every evening to tell me my levels, what dose of medicine to take and how my follicles were progressing....Make sure you check in when you get to the desk. I went there one time and the receptionist didn't check me in and they called my phone asking where I was
How was your experience with Suneeta Senapati at Penn Fertility Care?
When I first went to see Dr Senapati I didn't know what to expect. She explained all the procedures such as IUI and IVF in great detail. I believe she could come off a little more compassionate as some of the other doctors I've met in the practice.
What's one piece of advice would you give a prospective patient of Suneeta Senapati at Penn Fertility Care?
Dr Senapati throws a lot of information at you at once. Make sure you bring your questions and you take down notes.
During treatment, were you treated like a number or a human with Suneeta Senapati at Penn Fertility Care?
Dr Senapati explained the entire process in great detail. If you have a question, my nurses got back to me the same day. When I went in to see my doctor or for blood work and sonogram I was seen within 15-20 minutes. All staff is very friendly and willing to answer any questions.
Describe the protocols Suneeta Senapati used in your cycles at Penn Fertility Care and their degree of success.
I began birth control for a few weeks and then went on 10ml of lupron. On the second day of my period I had a baseline ultrasound to check my ovaries and lining. I started injections (5ml lupron in the morning and 375ml Gonal F in the evening). I had bloodwork and ultrasounds to check my hormone levels and follicle development 4 days later and my dose changed to 5ml Lupron, 300 Gonal F and 150 menopur for the rest of the days. I took my HCG trigger shot on day 11 and had my egg retrieval on day 13 (36 after my trigger shot.) I sent my embryos out for PGS testing and i'm waiting on the results. I don't know the strategies behind or rational because I just did what the nurse told me to do.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Madeline)
My nurse Madeline was excellent. She showed me and my husband how to take the shots during our consultation. Madeline called me every evening to tell me my levels, what dose of medicine to take and how my follicles were progressing. After my eggs were retrieved she called and gave me updates.
Describe your experience with Penn Fertility Care.
Make sure you check in when you get to the desk. I went there one time and the receptionist didn't check me in and they called my phone asking where I was. Ask questions about what is your next step. The wait time is under 15-20 minutes. The staff is very friendly.
Describe the costs associated with your care under Suneeta Senapati at Penn Fertility Care.
From June 2017 until now $62,567 in medical expenses not including prescription drugs. I still have to do the IVF transfer after the PGS results come in.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Penn Fertility Care.
My nurse forgot to call in a script. When I called her, she called it in right away. The receptionist forgot to enter in the computer that I was there for my IUI appointment. My IUI was done 37.5 hours instead of 36 hours after my trigger shot.
8
Doctor
Suneeta Senapati
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
5
Age 27 - 29
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr. Masson performed 2 TESEs for my husband and he recommended that he take Ubiquinol, Vitamin D and Ester C for a few months prior to the procedure. The first time, my husband was not aware of these recommendations but the TESE did yield viable sperm. He DID take the recommended supplements before the second TESE, which yielded sperm of approximately the same quality as the first time. So I can't say whether or not the supplements helped, but both procedures did yield useable sperm.
Though we were happy with our doctors, we were not happy with the clinic [UPenn-Market] as a whole and have since left the clinic. We felt that we rarely saw our doctor. In over a year Penn Fertility Care, we saw our official IVF doctor maybe three or four times total, including consultations.... The charges associated with my husband's TESE were extremely unclear. We got multiple bills that we were not expecting and they do not inform you about costs associated with sperm storage.
How was your experience with Puneet Masson at Penn Fertility Care?
Dr. Masson's biggest strength is his communication. We felt like he was genuinely invested in our care and made every effort to ensure that our other fertility specialists were aware of our needs. He was compassionate and called my husband before and after each procedure.
What's one piece of advice would you give a prospective patient of Puneet Masson at Penn Fertility Care?
Don't be afraid to call his office to speak to him directly! His office staff was great about helping us get in touch with him.
During treatment, were you treated like a number or a human with Puneet Masson at Penn Fertility Care?
Dr. Masson was very thorough and honest about our prognosis. He answered all of our questions and we never left appointments feeling confused or unsure of what to expect. We never had a hard time getting a hold of him directly and he called my husband numerous times regarding procedures, appointments, etc. I wish all of our doctors communicated like he does!
Describe the protocols Puneet Masson used in your cycles at Penn Fertility Care and their degree of success.
Dr. Masson performed 2 TESEs for my husband and he recommended that he take Ubiquinol, Vitamin D and Ester C for a few months prior to the procedure. The first time, my husband was not aware of these recommendations but the TESE did yield viable sperm. He DID take the recommended supplements before the second TESE, which yielded sperm of approximately the same quality as the first time. So I can't say whether or not the supplements helped, but both procedures did yield useable sperm.
Describe your experience with Penn Fertility Care.
Though we were happy with our doctors, we were not happy with the clinic as a whole and have since left the clinic. We felt that we rarely saw our doctor. In over a year Penn Fertility Care, we saw our official IVF doctor maybe three or four times total, including consultations.
Describe the costs associated with your care under Puneet Masson at Penn Fertility Care.
The charges associated with my husband's TESE were extremely unclear. We got multiple bills that we were not expecting and they do not inform you about costs associated with sperm storage.
What specific things went wrong at Penn Fertility Care?
  • Failed to send your chart to another clinic
10
Doctor
Puneet Masson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unsuccessful
NPS
10
NPS
10
Age 31 - 36
3 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Butts wants me to have success. She listens to my questions/concerns/needs and has always agreed not to give up until I felt I was finished. When everything we had tried wasn’t working, she would consult with colleagues and come up with a new plan. She makes every effort to be the one to perform all of my procedures, and calls me personally to discuss any outcome or treatment plan.
They [University of Pennsylvania Penn Fertility Care] are busy in the mornings with routine monitoring appointments, but they always get patients through in a fairly quick time, while also taking the time necessary with each patient so you don’t feel you are being rushed. I’ve never had a problem scheduling an appointment when I needed one. All of the staff are very friendly and courteous...I was always called by my doctor or my nurse with results, instructions, etc. They always made me feel like they were taking a personal interest in my case.
How was your experience with Samantha Butts at Penn Fertility Care?
Dr Butts wants me to have success. She listens to my questions/concerns/needs and has always agreed not to give up until I felt I was finished. When everything we had tried wasn’t working, she would consult with colleagues and come up with a new plan. She makes every effort to be the one to perform all of my procedures, and calls me personally to discuss any outcome or treatment plan.
What's one piece of advice would you give a prospective patient of Samantha Butts at Penn Fertility Care?
Try to research everything you can to find out what’s going on with your body. And don’t be afraid to have opinions or suggestions and stick up for yourself if you feel something isn’t right.
During treatment, were you treated like a number or a human with Samantha Butts at Penn Fertility Care?
I was always called by my doctor or my nurse with results, instructions, etc. They always made me feel like they were taking a personal interest in my case.
Describe the protocols Samantha Butts used in your cycles at Penn Fertility Care and their degree of success.
I did 3 IVF cycles using a combination of lupron, menopur and follistim. I have low AMH/DOR and a thin lining. I was only able to produce 9 eggs on my best cycle, and 4 eggs on my worst. Those 3 cycles resulted in 2 total embryos that were frozen for later FETs.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Dawn )
I would receive update phone calls from my nurse Dawn whenever Dr Butts was unable to call me herself. She was conscious of the hours I worked and always called at a reasonable time. She knew I wanted all the details and results of any tests or labs done. She was able to answer any questions I had and was knowledgeable about my case throughout the process.
Describe your experience with Penn Fertility Care.
They are busy in the mornings with routine monitoring appointments, but they always get patients through in a fairly quick time, while also taking the time necessary with each patient so you don’t feel you are being rushed. I’ve never had a problem scheduling an appointment when I needed one. All of the staff are very friendly and courteous.
Describe the costs associated with your care under Samantha Butts at Penn Fertility Care.
Costs were minimal because I work in that health system and my insurance covered nearly everything in network. Once I hit my IVF insurance cap I had to pay $5k-$8k on remaining meds.
Describe Samantha Butts's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
My doctor was willing to transfer multiple embryos if the quality wasn’t great. But in my case I only had 2 to work with so we did 2 separate single embryo transfers.
10
Doctor
Samantha Butts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 28 - 32
2 IUI
1 Embryo Freezing
Anovulation
Endometriosis
PCOS
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Sondheimer and his nurse would personally call me back when I called with questions. He was so incredibly kind, especially after my first miscarriage, which was before I was in treatment with him. When I had to leave the practice due to insurance changes and a move out of the area, he called to tell me that he would always be there to support me in what I needed, and that he would love to keep in touch about life, good news, and my professional career
This clinic [U of Penn] has many strengths, in my opinion. It is relatively easy to get an appointment within a reasonable timeframe for consults, and they are flexible with scheduling for labs and ultrasounds. They have a very knowledgeable financial counselor who works with insurances to get coverage when possible. They do all of their labs in-house, and results are reported relatively quickly. They have their own embryology labs directly connected to the OR's where they do retrievals, which is great.
How was your experience with Steven Sondheimer at Penn Fertility Care?
Dr. Sondheimer is very kind and compassionate. He takes the time to fully understand your story and your goals. I felt like I was very prepared for all of my procedures (HSG, IUI, egg retrieval), and knew I was in good hands. After my first miscarriage, he called multiple times to see how I was doing, both physically and mentally. I never felt like he was rushing me out of his office, and he treated me like family.
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
Ask every question you have! Write them down and take your list with you. He will take all the time he needs to answer them.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
Dr. Sondheimer and his nurse would personally call me back when I called with questions. He was so incredibly kind, especially after my first miscarriage, which was before I was in treatment with him. When I had to leave the practice due to insurance changes and a move out of the area, he called to tell me that he would always be there to support me in what I needed, and that he would love to keep in touch about life, good news, and my professional career (I'm a physician). I never felt rushed with him, and he made sure I felt cared for at a very vulnerable time in my life.
Describe the protocols Steven Sondheimer used in your cycles at Penn Fertility Care and their degree of success.
I did a stimulation protocol as follows: 1. Lupron for 10 days 2. Start Gonal-F 3. Add Menopur 4. hCG trigger shot I had monitoring appointments daily during stimulation. I have PCOS, so there was a slight concern of OHSS. My doctor retrieved 23 eggs, 19 of which fertilized. 8 of those matured, 5 were frozen on Day 5, and 3 were frozen on Day 6. I don't recall the exact grading, but my doctor assured me that they only ever froze embryos they thought would be successful as FET's.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Madeline)
Madeline was the best! She fully explained everything and called me daily with updates to my medications and treatment plans. The rest of the nurses with whom I interacted in the office were also great. They were all very friendly and helpful.
Describe your experience with Penn Fertility Care.
This clinic has many strengths, in my opinion. It is relatively easy to get an appointment within a reasonable timeframe for consults, and they are flexible with scheduling for labs and ultrasounds. They have a very knowledgeable financial counselor who works with insurances to get coverage when possible. They do all of their labs in-house, and results are reported relatively quickly. They have their own embryology labs directly connected to the OR's where they do retrievals, which is great. They require IVF education sessions before beginning a cycle, which is really helpful for getting questions answered about the process in general and what to expect. At the Market Street location, there is street parking, but there is also a garage and they will validate your parking so it's only $5, which is great for Philadelphia! I have not been to the other 2 locations. The only weakness that I can report is that your primary doctor may not be the one doing all the procedures. They do have fellows there who are training, but they are well-supervised by the attending physicians.
Describe the costs associated with your care under Steven Sondheimer at Penn Fertility Care.
I was very fortunate to have insurance that covered fertility treatments entirely. I paid copays for my appointments. The embryo storage fee I believe was $550 for the initial freeze + 3 months, and then $225 billed quarterly after that.
Describe Steven Sondheimer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
I did not have an embryo transfer yet, but my doctor usually recommends single embryo transfer, because transferring 2 doesn't significantly increase your chance of pregnancy, and also to avoid the risk that comes with carrying multiples.
10
Doctor
Steven Sondheimer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 32
5 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When we started seeing Dr. Shah we had come from another fertility clinic who told us that IVF was the only option we should consider. Instead of just moving us along to that process, Dr. Shah ordered new rounds of bloodwork and some additional tests to round our our history that the other clinic hadn't done.... I have been taking the highest dosage allowed of Clomid coupled with an Ovidrel shot to trigger ovulation and timed intercourse. That combination works best for me - other options have not worked. Because I have PCOS and annovulation, she has not recommended that we move onto Clomid and IUI.
Dr. Shah and the team at UPenn Radnor knows me by name and always refers to me in that way during appointments.... What I appreciate most about UPenn is that they are a teaching hospital. One of the first things that Dr. Shah said to us is that she will never push us to the most invasive - and often most expensive - treatment plan. Because they are a teaching and research hospital, there is benefit in moving through each prescribed option and trying things multiple times.
How was your experience with Divya Shah at Penn Fertility Care?
When we started seeing Dr. Shah we had come from another fertility clinic who told us that IVF was the only option we should consider. Instead of just moving us along to that process, Dr. Shah ordered new rounds of bloodwork and some additional tests to round our our history that the other clinic hadn't done. Once we had those results, we were presented with two options - continue trying Clomid or move onto IVF. Given our current financial situation, it was a blessing to hear that Clomid was still a viable option for us. Since that first consultation I've seen Dr. Shah twice more. Each appointment she takes the time to explain to me in very simple ways what is going on in my body and how that impacts my fertility. She's patient and willing to explain things multiple times to make sure I feel comfortable with our plan. She's the best person we could have guiding us through this process at this time.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
It took us over a month between when we initially called for an appointment and when we were able to schedule one, so I'd consider calling early. I also don't see her at every appointment, but have been able to (and encouraged by the nurses) schedule other appointments with her if I need to.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah and the team at UPenn Radnor knows me by name and always refers to me in that way during appointments. Additionally, they know that we drive over an hour each way to our appointments and make every effort to give me the first appointment slot so that my work day isn't interrupted significantly. They are reassuring and answer even some of the simplest of questions.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I have been taking the highest dosage allowed of Clomid coupled with an Ovidrel shot to trigger ovulation and timed intercourse. That combination works best for me - other options have not worked. Because I have PCOS and annovulation, she has not recommended that we move onto Clomid and IUI. IUI isn't going to increase our chances all that much more and because it isn't covered by my insurance, she doesn't think it's something we necessarily need to consider. This treatment combination has produced one strong follicle in 4 of the 5 cycles we've completed. We had no reaction in the last cycle which caused us to take a break for the summer. We just resumed last week and are in the middle of a sixth Clomid cycle now.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Susan)
Susan is the NP who is the primary on my case. She's just fantastic - even though we're in our sixth round of Clomid treatment, she has walked me through the steps every time and hasn't assumed I know what to do because I've done it before. She returns my phone calls within the same day and even at appointments where I'm in and out of the office before she comes in, she still calls me in the same day to check in and make sure I'm feeling ok with where things are.
Describe your experience with Penn Fertility Care.
What I appreciate most about UPenn is that they are a teaching hospital. One of the first things that Dr. Shah said to us is that she will never push us to the most invasive - and often most expensive - treatment plan. Because they are a teaching and research hospital, there is benefit in moving through each prescribed option and trying things multiple times. It has resulted in a longer amount of time that we've been in treatment, which may not be for everyone depending on how long they've already been trying. But it's kept our treatments within the window of what is mostly covered by my insurance which meets our financial needs at this time.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
1
Age 33
1 IVF
Unexplained
Doctor
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Butts is knowledgeable and well-intentioned. She is flexible, and was willing to change my plan based on new information. But either she is pulled in too many different directions or she does not have sufficient time to spend with patients. I felt like I was a burden to her through my care cycle. She would express exasperation when faced with questions - rather than viewing patient questions as an opportunity to clarify and solidify the plan, she was defensive and vague with her responses. She expressed confidence that she knew my case very well, but frequently brought up factually incorrect information related to the medications I should have been taking and my medical history.
The Penn fertility nursing staff is highly variable. Some are very organized and compassionate, but mistakes occurred because different nurses will call with results and not have an understanding of specific cases. I frequently had to chase down results and information. One time I drove out for an hour to a specialty pharmacy just to find out that the prescription had not been sent in. These issues are due to organizational challenges around care coordination.
How was your experience with Samantha Butts at Penn Fertility Care?
Dr. Butts is knowledgeable and well-intentioned. She is flexible, and was willing to change my plan based on new information. But either she is pulled in too many different directions or she does not have sufficient time to spend with patients. I felt like I was a burden to her through my care cycle. She would express exasperation when faced with questions - rather than viewing patient questions as an opportunity to clarify and solidify the plan, she was defensive and vague with her responses. She expressed confidence that she knew my case very well, but frequently brought up factually incorrect information related to the medications I should have been taking and my medical history. She was difficult to reach and often unavailable. She did not express compassion for miscarriages and other challenges that I faced during my time in her care. I did not feel that she truly cared about or was invested in my fertility outcomes.
What's one piece of advice would you give a prospective patient of Samantha Butts at Penn Fertility Care?
I would recommend for patients of Dr. Butts to be prepared to advocate for themselves.
During treatment, were you treated like a number or a human with Samantha Butts at Penn Fertility Care?
Dr. Butts did not spend time getting to know me. She had poor knowledge of my medical history, and in communications would recount factually incorrect information about my history, my current medications, and my plan.
Describe your experience with the nursing staff at Penn Fertility Care.
The Penn fertility nursing staff is highly variable. Some are very organized and compassionate, but mistakes occurred because different nurses will call with results and not have an understanding of specific cases. I frequently had to chase down results and information. One time I drove out for an hour to a specialty pharmacy just to find out that the prescription had not been sent in. These issues are due to organizational challenges around care coordination.
Describe your experience with Penn Fertility Care.
Penn Fertility will always have a lot of patients because some large employers in the Philadelphia area cover services there. It is a well-respected program and most of the physicians I interacted with are excellent. However, the clinic does not care at all about patient satisfaction or patient experience. The financial coordinators are particularly difficult to work with - they are rude, don't return calls, and are unwilling to help unless they are chasing you down for a bill. If this clinic is the only one covered by your insurance, you will likely get what you need. But if you are paying out of pocket, I would think about going elsewhere.
Describe your experience with your monitoring appointments at Penn Fertility Care.
Monitoring appointments were convenient with relatively short wait times.
Describe the costs associated with your care under Samantha Butts at Penn Fertility Care.
Approximately $5,000 out of pocket costs with insurance coverage including required mock transfer (out of pocket only), medications, and co-pays/deductibles.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Samantha Butts
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
1
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
0
NPS
3
Age 30 - 32
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Operations
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kalra was thorough but we never felt she was warm or like she really had time for us. If I had a question that required speaking to her, I often felt like I was bothering her. She also sprung the need for ICSI on us on the morning of my retrieval (while I was gowned up and waiting for my IV placement) and it didn't really feel like she took the time to explain why she changed her mind....You might want to wok with Dr. Kalra is you really don't want anything sugar-coated. We found her bedside manner to be cold and not sympathetic for two people who are trying to keep hope alive
The positives of Penn is that if you work there, the insurance coverage is fantastic.... On the other side of the coin, the process for getting "bad news" isn't great.... Additionally, the weekend appointments sometimes ran 90 minutes behind for a simple blood draw and/or ultrasound. I also very much felt like a dollar sign. The financial person was entirely unprofessional and had no empathy at all for us.... I would never recommend them to anyone looking for care in Philly.
How was your experience with Suleena Kalra at Penn Fertility Care?
I often felt like I was bothering her when I asked questions. It's clear she was busy but also I was a patient of hers for a long time and it really never felt like we made a connection. It always felt rushed and like she was talking to a child. I work in women's health and reproductive health research, I understand a lot more because of my line of work and it still felt like she dodged some questions when I asked about more scientific or specific things.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
You might want to wok with Dr. Kalra is you really don't want anything sugar-coated. We found her bedside manner to be cold and not sympathetic for two people who are trying to keep hope alive after a lot of failure and much heartache. Ultimately, this is why I asked to be reassigned to another doctor within the practice.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra was thorough but we never felt she was warm or like she really had time for us. If I had a question that required speaking to her, I often felt like I was bothering her. She also sprung the need for ICSI on us on the morning of my retrieval (while I was gowned up and waiting for my IV placement) and it didn't really feel like she took the time to explain why she changed her mind.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
I did 6 medicated (clomid/letrozole) rounds and IUI before we were approved for IVF. All were negative. I went throw two egg retrieval rounds with her. We were lucky enough to have insurance coverage so we asked that she be as aggressive as possible because we didn't want to waste the coverage. She said she "was" but then after our first retrieval all embryos arrested after 5 days. The next time around she changed the medication, added in a course of HGH and we ended up with 6 embryos after 6 days of development. I did one fresh transfer which was negative and then one additional frozen transfer with her which resulted in a chemical pregnancy. After that point my husband and I both felt we didn't want to work with her anymore and asked to switch to a different, warmer doctor within the clinic.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Dawn)
I worked primarily with Dawn during the course of my treatment. Up until the end she was very helpful. Every time there was a negative result, she was right there working with me to schedule a follow up, and keep on the horse for next time. The main issue is take is that after my last transfer (which did result in positive rising HCG levels) but ultimately ended in miscarriage after the 6-week ultrasound, Dawn knew we didn't have any embryos left and also knew we weren't in a position to continue with more treatment at that time (after 6 IUIs, 2 retrievals and 6 transfers). The day we found out at the ultrasound that it wasn't viable I emailed later saying we were going to wait and see if the miscarriage would happen naturally but also asked her to check on the insurance coverage for the anesthesia for a D&C. She did not answer my email. 2 weeks later I finally followed to up to say that it had happened and i was fine. She responded that my message must have been lost by the surgical team and that was it. No sympathy, no apology for not responding and certainly no push to come back in for another follow up. That really made me feel like a major dollar sign (or lack there of) with Penn Fertility Care and one of the main reasons I would never recommend them to anyone looking for care in Philly.
Describe your experience with Penn Fertility Care.
The positives of Penn is that if you work there, the insurance coverage is fantastic. We received 6 covered IUIs, 2 retrievals and three transfers all through my insurance plan. They also have several locations and you can go to any one you want depending on whats most convenient for you. Most of the time, for the early morning blood draw/ultrasound visits leading up to IUI or retrieval, they are mostly on time. On the other side of the coin, the process for getting "bad news" isn't great. Usually the ultrasound tech just says everything is fine but if it's not then they literally don't say anything and on the way out say "the doctor will come in and speak to you." It just was very anxiety provoking. Maybe this is true of all clinics, I don't know, but I really didn't like how it was handled. Additionally, the weekend appointments sometimes ran 90 minutes behind for a simple blood draw and/or ultrasound. I also very much felt like a dollar sign. The financial person was entirely unprofessional and had no empathy at all for us. Even though we had mailed a check which had not yet been received she basically threatened to cancel our embryo transfer if we didn't pay the bill for our embryo storage. We had literally received the bill earlier that week and mailing a check was the only option for payment. It wasn't an issue with being able to pay or not wanting to pay - they just literally hadn't received it yet. I never really felt connected to my care team or like anyone really cared about us (for the most part) and I was under their care for almost 3 years.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
I was very lucky in that we had 6 IUIs, 2 retrievals and 2 transfers covered by our insurance. We had to pay for ICSI out of pocket as well as for embryo preservation. Those costs were reasonable but also weren't totally disclosed to us up front. We didn't realize that certain things were covered by insurance and others were not. ICSI was decided on the day of our retrieval so we were hit with a bill later which we were not expecting. It was okay for us but I could imagine for many couples it would not be.
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
She was very set on eSET but this was also preferred by my insurance so we did follow through with two single transfers with her.
What specific things went wrong at Penn Fertility Care?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
For my second egg retrieval round my doctor added in a 5-day course of HGH. I was supposed to start it around 8 days prior to egg retrieval. That morning the nurse called with my blood work results and told me to "stay the course" with my meds. I asked, "okay, so don't change anything?" and she said "nope, don't change anything." When I went back two days later for follow up the nurse called with the results and asked how I was tolerating the HGH and I said I hadn't started it, that I wasn't told to start it. It became a big deal as to whether or not they would cancel the cycle and ultimately my doctor decided to allow the cycle to continue with a delayed start to the HGH. Additionally, when I went for our first retrieval the cover sheet they had for my treatment was actually for a different person and after the third discrepancy between what the nurse said and what my husband and I questioned as not what we had been told she went to speak to our doctor and realized it has been filled out with someone else in mind. That didn't make us feel confident at all.
0
Doctor
Suleena Kalra
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
3
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
2
Age 32
European
Income $200K - $499K
Operations
2nd of 2 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Edwards was always warm and positive. He often ran late for his appointments but also took as much time as you needed with him once you were in the office with him. I appreciated his optimism and generally jolly demeanor....I liked working with Dr. Edwards up until our miscarriage. We went to an ultrasound with Dr. Edwards where he told us he pregnancy wasn't viable and without what even felt like 2 minutes to recover from that news he started to discuss options for miscarriage. It felt too soon and also his super positive happy demeanor felt very at odds with having to deliver bad news.
Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be.
How was your experience with Scott Edwards at Penn Fertility Care?
I liked working with Dr. Edwards up until our miscarriage. We went to an ultrasound with Dr. Edwards where he told us he pregnancy wasn't viable and without what even felt like 2 minutes to recover from that news he started to discuss options for miscarriage. It felt too soon and also his super positive happy demeanor felt very at odds with having to deliver bad news.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Dr. Edwards is very much a cheerleader however we had to pursue asking a lot of questions and ask about options for what to change when we had multiple transfers with either no result or chemical pregnancy, he was find just keeping doing what we were doing without adjusting anything to help improve outcomes. Finally after we asked if there was anything that could be changed he brought up some other options.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Edwards was always warm and positive. He often ran late for his appointments but also took as much time as you needed with him once you were in the office with him. I appreciated his optimism and generally jolly demeanor.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
We did two double embryo transfers with Dr. Edwards. The first was just standard care but we had already had one negative result from a fresh transfer, high-grade embryo and one frozen high-grade embryo. The first double transfer results in nothing. After that, and much discussion, he decided to push the transfer date back by a day for the second double transfer. That resulted in an early miscarriage at around 7 weeks.
Describe your experience with Penn Fertility Care.
Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be. She didn't respond in a timely manner, didn't get an IUI request submitted on time causing us to have to cancel and generally wasn't very nice. Additionally, there as never any discussion of mental health, how I was feeling or any suggestion for counseling. I was lucky enough to already being care with a trusted provider but many people are not and that should have been discussed.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
We paid for both transfers out of pocket with Dr. Edwards, both were $2,500 each which we knew up front. As I mentioned in another section, I really was not impressed with the financial person whatsoever. She was cold and unprofessional, didn't follow through on some requests and talked to us like we were children.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
He was comfortable transferring two embryos after we had been through two transfers with no positive outcome.
5
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
2
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
LGBTQ
2017 - 2018, Unknown Success
NPS
9
NPS
9
Age 35 - 36
PCOS
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
9 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Sondheimer puts a lot of personal thought into every stage of care, and is both flexible and direct with his opinions. I truly feel like he cares, even though I haven't yet become pregnant... been in this field for a very long time. He is good at direct communication, and I feel that I am in the hands of an expert. He makes himself available as much as possible, and when he is not able to he makes sure I am in good hands with his colleagues. He sometimes seems rushed, but he is always concentrating on me.
After a couple of failed letrozole IUIs, I tried a few rounds of clomid IUI [at University of Pennsylvania Penn Fertility Care]. When that didn't work, I added injectables (Follistim). All of those were with Ovidrel trigger. After round 9, I moved to IVF using Gonal F, Menopur, Ganarelix, and Novarel trigger...All have this has been with donor sperm, as my partner is another woman...She [nurse] always calls me when she says she will, and always answers all of my questions. I feel I am in good hands.
How was your experience with Steven Sondheimer at Penn Fertility Care?
He is a caring man who has been in this field for a very long time. He is good at direct communication, and I feel that I am in the hands of an expert. He makes himself available as much as possible, and when he is not able to he makes sure I am in good hands with his colleagues. He sometimes seems rushed, but he is always concentrating on me.
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
Ask all your questions, even the very minute details. And be prepared to not see him all the time.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
The practice itself can be a little overwhelming, in terms of the number of patients and providers-- so in that way sometimes I feel like a number. But Dr. Sondheimer puts a lot of personal thought into every stage of care, and is both flexible and direct with his opinions. I truly feel like he cares, even though I haven't yet become pregnant.
Describe the protocols Steven Sondheimer used in your cycles at Penn Fertility Care and their degree of success.
After a couple of failed letrozole IUIs, I tried a few rounds of clomid IUI. When that didn't work, I added injectables (Follistim). All of those were with Ovidrel trigger. After round 9, I moved to IVF using Gonal F, Menopur, Ganarelix, and Novarel trigger. My retrieval is tomorrow. I have 7 follicles right now. We discussed switching to IUI but Dr Sondheimer didn't recommend it. I am hoping for at least a few embryos. All have this has been with donor sperm, as my partner is another woman.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Madeline)
She always calls me when she says she will, and always answers all of my questions. I feel I am in good hands.
Describe your experience with Penn Fertility Care.
They are very efficient. They see a LOT of patients, so you may not get as much time with any particular provider as you might want. You will meet a lot of different doctors. I like all of them, and have had a very good experience. But if you are looking for a more homey atmosphere or touchy feely experience, it's not the place for you. Also it is super convenient to my work-- this is probably the #1 important thing to me, since I have to go so often.
Describe the costs associated with your care under Steven Sondheimer at Penn Fertility Care.
My insurance covered everything for IUIs except for Ovidrel ($35), and donor sperm washing ($150). For IVF most things have been covered. I think genetic testing (PGS) will be around $1850
Describe Steven Sondheimer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
He has a strong preference for only transferring 1 frozen embryo at a time. If I do a fresh transfer, he will put in 2.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Penn Fertility Care.
Just a small error, they forgot to call in one of my meds-- it was caught quickly.
9
Doctor
Steven Sondheimer
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2016 - 2018, Unsuccessful
NPS
8
NPS
9
Age 27 - 29
2 IUI
PCOS
Unexplained
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Shah was very kind and very honest. She recognized how hard this is and always tried to remain positive but gave us her honest opinions.... She was very empathetic and clearly knowledgeable. My only negative is that she was more cautious than I would have liked, after 22 cycles all negative tests- I’ve learned I would’ve like to be more aggressive a year ago.... I did the first 8-10 cycles taking letrozole and times intercourse. We moved to letrozole and IUI because that did not work. Due to my PCOS, ovulation was unclear so we introduced ovidrel shots as well. I reacted fine to all of this, the 2.5 mg of letrozole day 3-7 just made me a little more emotional than usual.
I love the staff at Penn. Going through this for as long as I have, seeing the girls (Angie, Susan, Aleah) is nice. They’re familiar. They’re professional. They make me feel safe in a very hard situation....Strengths - Always on time with appointments, in and out. And they always provide fast, accurate feedback. Negatives- IVF is too expensive:( for something some of us need to have - our only hope - it’s disheartening to know I can’t afford the one thing that I need.
How was your experience with Divya Shah at Penn Fertility Care?
She was very empathetic and clearly knowledgeable. My only negative is that she was more cautious than I would have liked, after 22 cycles all negative tests- I’ve learned I would’ve like to be more aggressive a year ago.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
She will do whatever you choose - so push if you feel like you’re not being aggressive enough with your treatment.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah was very kind and very honest. She recognized how hard this is and always tried to remain positive but gave us her honest opinions.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I did the first 8-10 cycles taking letrozole and times intercourse. We moved to letrozole and IUI because that did not work. Due to my PCOS, ovulation was unclear so we introduced ovidrel shots as well. I reacted fine to all of this, the 2.5 mg of letrozole day 3-7 just made me a little more emotional than usual. Then we moved to gonal-f injectables with IUI. This cycle was longer because we started on too low of a dose. At this point we are back to monitoring with oral meds and times intercourse while saving for the inevitable (IVF).
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Susan)
I love the staff at Penn. Going through this for as long as I have, seeing the girls (Angie, Susan, Aleah) is nice. They’re familiar. They’re professional. They make me feel safe in a very hard situation.
Describe your experience with Penn Fertility Care.
Strengths - Always on time with appointments, in and out. And they always provide fast, accurate feedback. Negatives- IVF is too expensive:( for something some of us need to have - our only hope - it’s disheartening to know I can’t afford the one thing that I need.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
My insurance has covered everything except the gonal-f to date. IVF begins at $8,500. PGS testing is an additional $6,000 and meds between $2k and $5k.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Shah does not perform multiple embryo transfer to my knowledge.
What specific things went wrong at Penn Fertility Care?
  • Provided conflicting information
Describe the specific things that went wrong at Penn Fertility Care.
When my primary nurse, Susan, was out on medical leave the replacement nurses called me with incorrect, conflicting information. I called and spoke with the Nurse Manager and she handled communications until Susan returned.
8
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
N/A
Age 29
1 IVF
European
Income $100K - $199K
Accountant
1st of 2 Docs
Strongly Recommends
Successful
Dr. Shah is excellent at communicating what's going on. She breaks things down for "non-science people" and will re-explain something as much as you want. She is kind, compassionate and has been rooting for us since day 1. She is open to my concerns and suggestions (one example is that I wanted to try a natural FET instead of a medicated cycle). She explained the pros and cons of each and ultimately let me decide. This is just one example of many where she has helped me make a decision.
Be prepared to acknowledge that the office is run much differently than most other clinics because UPenn is a teaching hospital. Once I figured this out, it became much less stressful. You will be on hold a lot. You might have to follow-up with the nursing staff. If you miss a call, it's a huge pain to get the team back on the line. Having said that, Dr. Shah ALWAYS called me back in the same day that I asked to talk directly to her and there is ALWAYS an on-call doctor that you can reach (even at 3am). You just have to know that Dr. Shah is managing your care and that every single doctor at UPenn is fantastic, as well. I never had concerns about my care, it was just annoying the way their communication system is.
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Shah is excellent at communicating what's going on. She breaks things down for "non-science people" and will re-explain something as much as you want. She is kind, compassionate and has been rooting for us since day 1. She is open to my concerns and suggestions (one example is that I wanted to try a natural FET instead of a medicated cycle). She explained the pros and cons of each and ultimately let me decide. This is just one example of many where she has helped me make a decision.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Be prepared to acknowledge that the office is run much differently than most other clinics because UPenn is a teaching hospital. Once I figured this out, it became much less stressful. You will be on hold a lot. You might have to follow-up with the nursing staff. If you miss a call, it's a huge pain to get the team back on the line. Having said that, Dr. Shah ALWAYS called me back in the same day that I asked to talk directly to her and there is ALWAYS an on-call doctor that you can reach (even at 3am). You just have to know that Dr. Shah is managing your care and that every single doctor at UPenn is fantastic, as well. I never had concerns about my care, it was just annoying the way their communication system is.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Please note that many of the nurses mentioned in other reviews are no longer at Penn. There have been a few wonderful new nurses (Christine and Dawn) who are excellent at relaying information, call back promptly and are kind and compassionate. Whenever I am there, everyone say hello to me and remembers me. I can reach Dr. Shah whenever I want to speak with her directly.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
Antagonist protocol for egg retrieval (BCP, Follistim, Menopur, Ganirellex). For transfers BCP, Lupron, Estrace, PIO, but ultimately what worked was a natural FET with only Crinone.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
The clinic follows the national recommended guidelines for embryo transfer. Due to my age, we transferred 1 embryo each time. Dr. Shah never pushed me to transfer more than 1 and I never asked to.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unsuccessful
NPS
7
NPS
5
Age 28 - 33
1 IVF
Endometriosis
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Manigi was very kind but over confident about the success of treatment due to my age. I did not have the intended result of pregnancy. She was familiar with endometriosis but I think my case was very complicated and I'm not sure she was fully aware of how to deal with my individual situation... Tubal check was the initial procedure to make sure my tubes were open followed by surgery was the initial treatment. I was first put on clomid and then moved to ivf
[Clinic staff at UPenn-Market were] Overwhelmed and unavailable at times which caused undue stress to patients. The clinical was flexible with scheduling and the turn around time from initial visit to treatment was quick. Wouldn't advise a young patient to go here as my case wasn't considered to be as bad as others which I feel often the severity of my case was overlooked and I was often told your young so you have time
How was your experience with Monica Mainigi at Penn Fertility Care?
Dr. Manigi was very kind but over confident about the success of treatment due to my age. I did not have the intended result of pregnancy. She was familiar with endometriosis but I think my case was very complicated and I'm not sure she was fully aware of how to deal with my individual situation
What's one piece of advice would you give a prospective patient of Monica Mainigi at Penn Fertility Care?
Ask a lot of questions about your treatment plan and next steps in the event treatment doesn't help
During treatment, were you treated like a number or a human with Monica Mainigi at Penn Fertility Care?
Dr. Manigi was pleasant and cared about my goals
Describe the protocols Monica Mainigi used in your cycles at Penn Fertility Care and their degree of success.
Tubal check was the initial procedure to make sure my tubes were open followed by surgery was the initial treatment. I was first put on clomid and then moved to ivf
Describe your experience with the nursing staff at Penn Fertility Care.
Nursing staff were kind but overwhelmed and could not provide individual care
Describe your experience with Penn Fertility Care.
Overwhelmed and unavailable at times which caused undue stress to patients. The clinical was flexible with scheduling and the turn around time from initial visit to treatment was quick. Wouldn't advise a young patient to go here as my case wasn't considered to be as bad as others which I feel often the severity of my case was overlooked and I was often told your young so you have time
Describe the costs associated with your care under Monica Mainigi at Penn Fertility Care.
About $18,000
Describe Monica Mainigi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Proper count if follicles I developed ovarian cyst during ivf treatment which were initially mistaken as follicles
What specific things went wrong at Penn Fertility Care?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Penn Fertility Care.
It was hard to get information about the ivf trigger shot and I received conflicting information about dosage
7
Doctor
Monica Mainigi
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
9
NPS
9
Age 31 - 34
3 IUI
1 IVF
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Scott is always personable encouraging, optimistic and value my opinion and input. He treats my partner and I with a great deal of respect and compassion.... I met Dr. Scott for the first time in 2014. After I went through my first of fourth heartbreaking miscarriages. Dr. Scott gave me his time and full attention for almost 2hrs. He listened to me, held my hands and promise to help me through every process. He is very attentive, a great communicator, passionate, very pleasant and easy to talk to. He treats the whole patient. I am still waiting for my rainbow baby but I couldn’t have been under the care of a better doctor.
UPenn at Washington square is a great facility; it’s clean, the nursing staffs are friendly and welcoming, the patients are treated with respect and they are very prompt with appointment times. The front desk staff could be a little more welcoming.... It is always efficient. A quick in and out. I could go for a monitor and get back to work without being late for work... Erin is very knowledgeable, resourceful, compassionate and an over all great nurse.
How was your experience with Scott Edwards at Penn Fertility Care?
I met Dr. Scott for the first time in 2014. After I went through my first of fourth heartbreaking miscarriages. Dr. Scott gave me his time and full attention for almost 2hrs. He listened to me, held my hands and promise to help me through every process. He is very attentive, a great communicator, passionate, very pleasant and easy to talk to. He treats the whole patient. I am still waiting for my rainbow baby but I couldn’t have been under the care of a better doctor.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Be honest with yourself. Trust Dr. Scott’s plan and protocol.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Scott is always personable encouraging, optimistic and value my opinion and input. He treats my partner and I with a great deal of respect and compassion.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
I did lupron 10 units every morning for 12 days, then gonorilex I think. Not sure
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin )
Erin is very knowledgeable, resourceful, compassionate and an over all great nurse. She call you back when she says she’s going to. I think she gets burn out at time
Describe your experience with Penn Fertility Care.
UPenn at Washington square is a great facility; it’s clean, the nursing staffs are friendly and welcoming, the patients are treated with respect and they are very prompt with appointment times. The front desk staff could be a little more welcoming.
Describe your experience with your monitoring appointments at Penn Fertility Care.
It is always efficient. A quick in and out. I could go for a monitor and get back to work without being late for work
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
Almost almost 25 thousand
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Scott told me he prefers one embryo transfer due to the risk of multiple, but it is completely up to the patient
9
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
European
Income $200K - $499K
Business Executive
2nd of 3 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Coutifaris is the head of Penn Fertily. He is well respected and everyone’s favorite. He is very compassionate, but at the same time professional. He had a nice sense of humor, which was very nice at such difficult times....Dr. Coutifaris is a very caring person. He is also very well educated and he was activiely looking for options. Unfortunately, he ended up taking sabbatical and I had to choose a different doctor.... The embryos were already tested
Very professional and caring team. Since they [U of Penn Fertility Care] are a university hospital, they don’t decline patients as other clinics do. Doctors and nurses are very compassionate and you can tell that they are not in for your money. The only challenge I see is that they have so many patients and sometimes I feel like I am just a number and I don’t always get personalized treatment. Regardless, I have only good things to say about everyone I have worked with at Penn Fertility.
How was your experience with Christos Coutifaris at Penn Fertility Care?
Dr. Coutifaris is the head of Penn Fertily. He is well respected and everyone’s favorite. He is very compassionate, but at the same time professional. He had a nice sense of humor, which was very nice at such difficult times.
What's one piece of advice would you give a prospective patient of Christos Coutifaris at Penn Fertility Care?
I would give this advise to every patient no matter how good their doctor is - be your own advocate and don’t accept no for an answer.
During treatment, were you treated like a number or a human with Christos Coutifaris at Penn Fertility Care?
Dr. Coutifaris is a very caring person. He is also very well educated and he was activiely looking for options. Unfortunately, he ended up taking sabbatical and I had to choose a different doctor.
Describe the protocols Christos Coutifaris used in your cycles at Penn Fertility Care and their degree of success.
The embryos were already tested, but were not implanting. We did two ERAs because we only had one viable embyat the end and we wanted to make sure 100% that I was receptive at time of transfer if last good embryo. Unfortunately, it didn’t implant.
Describe your experience with your nurse at Penn Fertility Care.
My nurse takes me very seriously. I have had three doctors and the only constant is my nurse. She knows me well and I know she has my best interest at heart.
Describe your experience with Penn Fertility Care.
Very professional and caring team. Since they are a university hospital, they don’t decline patients as other clinics do. Doctors and nurses are very compassionate and you can tell that they are not in for your money. The only challenge I see is that they have so many patients and sometimes I feel like I am just a number and I don’t always get personalized treatment. Regardless, I have only good things to say about everyone I have worked with at Penn Fertility.
Describe the costs associated with your care under Christos Coutifaris at Penn Fertility Care.
$15k.
Describe Christos Coutifaris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/a
What specific things went wrong at Penn Fertility Care?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Christos Coutifaris
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 42
Male Factor
Uterine Fibroids
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr.Kalra is very understanding and honest with all reports and options. She takes her time to go over all options during all visits. Thank Dr.Kalra for all of her services. Look forwards to continuing my fertility treatment with this office.... Dr.Kalra is very kind and understanding. She will assist you with whatever your concern may be.... The clinic [U of Penn] is very well-mannered and asks if their anyway they can assist you while waiting to see the doctors. Sometimes they can be a bit busy and don't have time to spark a conversation.
The clinic [U of Penn] is very well-mannered and asks if their anyway they can assist you while waiting to see the doctors. Sometimes they can be a bit busy and don't have time to spark a conversation. Most of the time they too, make sure you leave with an updated appointment or notes from the doctors.... Nurse Nia was very compassionate and respectable. Always checking in on patients and making sure they are receiving all necessary medication as well as being prepared for each procedures or testing.
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr.Kalra is very understanding and honest with all reports and options. She takes her time to go over all options during all visits. Thank Dr.Kalra for all of her services. Look forwards to continuing my fertility treatment with this office.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Dr.Kalra is very kind and understanding. She will assist you with whatever your concern may be.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Nia)
Nurse Nia was very compassionate and respectable. Always checking in on patients and making sure they are receiving all necessary medication as well as being prepared for each procedures or testing.
Describe your experience with Penn Fertility Care.
The clinic is very well-mannered and asks if their anyway they can assist you while waiting to see the doctors. Sometimes they can be a bit busy and don't have time to spark a conversation. Most of the time they too, make sure you leave with an updated appointment or notes from the doctors. Thank you for your services.
10
Doctor
Suleena Kalra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
8
Age 32
3 IUI
1 IVF
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Sondheimer always took his time when speaking to myself and my husband. He genuinely seemed to care about our process and outcomes.... Overall I was very pleased with Dr. Sondheimer's care. He took the time to explain the process to my husband and I and made changes when necessary in order to get the best outcome. He took time to call me to check-in to see how I was doing when we did not get the outcome we were hoping for.
The one weakness I found was the responsiveness on the weekends as there were a few times I never received a call back from the on call staff [UPenn] even though I called various times. The strength is that the clinic was flexible for appointments.... The nurses have been great. The nurses I worked with directly were always very prompt at returning calls/messages and extremely helpful.... My first round of IVF was covered with my insurance.
How was your experience with Steven Sondheimer at Penn Fertility Care?
Overall I was very pleased with Dr. Sondheimer's care. He took the time to explain the process to my husband and I and made changes when necessary in order to get the best outcome. He took time to call me to check-in to see how I was doing when we did not get the outcome we were hoping for.
What's one piece of advice would you give a prospective patient of Steven Sondheimer at Penn Fertility Care?
Ask questions.
During treatment, were you treated like a number or a human with Steven Sondheimer at Penn Fertility Care?
Dr. Sondheimer always took his time when speaking to myself and my husband. He genuinely seemed to care about our process and outcomes.
Describe your experience with your nurse at Penn Fertility Care.
The nurses have been great. The nurses I worked with directly were always very prompt at returning calls/messages and extremely helpful.
Describe your experience with Penn Fertility Care.
The one weakness I found was the responsiveness on the weekends as there were a few times I never received a call back from the on call staff even though I called various times. The strength is that the clinic was flexible for appointments.
Describe the costs associated with your care under Steven Sondheimer at Penn Fertility Care.
My first round of IVF was covered with my insurance. I am currently in my second round of IVF and am expecting to have to pay for 1/2 of the cycle out of pocket.
What specific things went wrong at Penn Fertility Care?
  • Failed to call with results
9
Doctor
Steven Sondheimer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
9
Age 35
Tubal Blockage
Black or African-American
Income $50K - $99K
Operations
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
From first impression he [Dr. Barnhart] was very nice and polite . He took time to listen to my journey and answered all questions... He is polite and educated. He takes his time to explain things . He doesn’t rush you out of his office . He will answer the same question a thousands times if needed. He explains all options and all risk.... He only does 1 embryo . He said multiple is to risky on the first transfer.... Pick Dr. Barnhart as your Doctor .
Strength the office [UPenn] is convient and they validate parking . The waiting is always clean and they water ,tv and reading material weakness returning calls timely ( not the nurse staff the finance team)... [Nurse] She was funny and polite . Some of the other staff didn’t return my call timely and I didn’t like that.... He [Dr. Barnhart] is polite and educated. He takes his time to explain things . He doesn’t rush you out of his office . He will answer the same question a thousands times if needed. He explains all options and all risk.
How was your experience with Kurt Barnhart at Penn Fertility Care?
He is polite and educated. He takes his time to explain things . He doesn’t rush you out of his office . He will answer the same question a thousands times if needed. He explains all options and all risk.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
Pick Dr. Barnhart as your Doctor .
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
From first impression he was very nice and polite . He took time to listen to my journey and answered all questions . I like him .
Describe the protocols Kurt Barnhart used in your cycles at Penn Fertility Care and their degree of success.
I don’t remember sorry
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Denmaree )
She was funny and polite . Some of the other staff didn’t return my call timely and I didn’t like that.
Describe your experience with Penn Fertility Care.
Strength the office is convient and they validate parking . The waiting is always clean and they water ,tv and reading material weakness returning calls timely ( not the nurse staff the finance team)
Describe the costs associated with your care under Kurt Barnhart at Penn Fertility Care.
Around 9k
Describe Kurt Barnhart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
He only does 1 embryo . He said multiple is to risky on the first transfer.
10
Doctor
Kurt Barnhart
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 29
PCOS
Latinx
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.Barnhart is very forward with you. I think that’s what I love the most. I have a heart disease and PCOS. Other doctor werent willing to work with me. Dr.Barnhart understand my heart disease and is giving me the best treatment possible.... He knows what he is doing. Just isn’t that heart warming, but if you are looking for someone very true and forward he is your guy.... They always call you by your name. They have everything in order before speaking with you they review your whole file.
Wish they [U Penn] had a closer clinic to me. I drive an hour to get to the office. It’s in the city so I always have to pay for parking. So far this has been the best office. Looking forward to continue my treatment.... My insurance pays for most of my treatment. Considering IUI that will be a cost of around $500... [Nurse] Very carrying. Returns calls right away or same day. Which I love... They have everything in order before speaking with you they review your whole file. They know what’s going on with your medical history.
How was your experience with Kurt Barnhart at Penn Fertility Care?
Dr.Barnhart is very forward with you. I think that’s what I love the most. I have a heart disease and PCOS. Other doctor werent willing to work with me. Dr.Barnhart understand my heart disease and is giving me the best treatment possible.
What's one piece of advice would you give a prospective patient of Kurt Barnhart at Penn Fertility Care?
He knows what he is doing. Just isn’t that heart warming, but if you are looking for someone very true and forward he is your guy.
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
They always call you by your name. They have everything in order before speaking with you they review your whole file. They know what’s going on with your medical history.
Describe your experience with your nurse at Penn Fertility Care.
Very carrying. Returns calls right away or same day. Which I love
Describe your experience with Penn Fertility Care.
Wish they had a closer clinic to me. I drive an hour to get to the office. It’s in the city so I always have to pay for parking. So far this has been the best office. Looking forward to continue my treatment.
Describe the costs associated with your care under Kurt Barnhart at Penn Fertility Care.
My insurance pays for most of my treatment. Considering IUI that will be a cost of around $500
10
Doctor
Kurt Barnhart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
N/A
Age 29
1 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Success w/ Doc Too early to know
Doctor Barnhart was very thorough with details of my condition and what we can expect. He is very friendly and truly cares about his patients. He was very open and honest with what we should expect. He answered all of my questions even if i called later with follow ups....He sat with me in his office going over all of my history. He performed the ultrasound and procedure to check my tubes. When i returned with my husband he was thorough about our results and next steps
He [Dr. Barnhart] sat with me in his office [U of Penn] going over all of my history. He performed the ultrasound and procedure to check my tubes. When i returned with my husband he was thorough about our results and next steps...Doctor Barnhart was very thorough with details of my condition and what we can expect. He is very friendly and truly cares about his patients. He was very open and honest with what we should expect.
How was your experience with Kurt Barnhart at Penn Fertility Care?
Doctor Barnhart was very thorough with details of my condition and what we can expect. He is very friendly and truly cares about his patients. He was very open and honest with what we should expect. He answered all of my questions even if i called later with follow ups.
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
He sat with me in his office going over all of my history. He performed the ultrasound and procedure to check my tubes. When i returned with my husband he was thorough about our results and next steps
10
Doctor
Kurt Barnhart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
7
NPS
9
Age 30 - 32
7 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Successful
Doctor Senapati is very good at clearly and patiently explaining things, and takes a very matter-of-fact approach...The only reservation I had about her was that my husband and I chose to take a less conventional approach to IVF for religious reasons. We elected to inseminate only a small number of eggs to reduce the chances of excess embryos. We didn't feel like Dr. Senapati always fully understood how important this priority was to us, and we knew she didn't agree with our approach.
Penn Fertility Care is a huge, efficient practice. Almost everyone I encountered was very warm and kind, but it did mean that almost every visit involved a different practitioner who wasn't familiar with me and my history. My doctor was always available to me by phone, and I knew she was always making the key decisions about my care, but I seldom saw her in person. The biggest downside is that occasionally someone would communicate inaccurate or inconsistent information to me, so I really had to be on top of my own care and advocate for myself
How was your experience with Suneeta Senapati at Penn Fertility Care?
Doctor Senapati is very good at clearly and patiently explaining things, and takes a very matter-of-fact approach. I always felt very comfortable asking questions, and she never made me feel rushed when we were discussing my care. I always felt like I had a good grasp of the steps we were taking and the reasons behind them. The only reservation I had about her was that my husband and I chose to take a less conventional approach to IVF for religious reasons. We elected to inseminate only a small number of eggs to reduce the chances of excess embryos. We didn't feel like Dr. Senapati always fully understood how important this priority was to us, and we knew she didn't agree with our approach. In the end, we took a path we were comfortable with, but not before we experienced some (respectful) pushback. In summary: If you've got personal ethical concerns about fertility treatments/IVF, consider another doctor who might better understand where you're coming from. If what you want is an expert walking you through your care step by step, she's a great choice.
What's one piece of advice would you give a prospective patient of Suneeta Senapati at Penn Fertility Care?
Don't hesitate to ask questions at any point! She's going to explain a TON of information to you, which can quickly get overwhelming and make decisions difficult. So ask about anything that's unclear, and request to go over something again if you didn't fully grasp it the first time. She'll never make you feel dumb for asking more questions.
During treatment, were you treated like a number or a human with Suneeta Senapati at Penn Fertility Care?
Penn Fertility Care is a huge, efficient practice. Almost everyone I encountered was very warm and kind, but it did mean that almost every visit involved a different practitioner who wasn't familiar with me and my history. My doctor was always available to me by phone, and I knew she was always making the key decisions about my care, but I seldom saw her in person. The biggest downside is that occasionally someone would communicate inaccurate or inconsistent information to me, so I really had to be on top of my own care and advocate for myself, which could get tiring. Overall, I was comfortable with Penn Fertility Care because I trusted that they had the best resources and expertise available, but someone who would be bothered by the level of personal attention might want to consider a smaller practice.
Describe the protocols Suneeta Senapati used in your cycles at Penn Fertility Care and their degree of success.
Dr. Senapati understood that I wanted to avoid IVF if at all possible, so we exhausted every approach to IUI first. Unfortunately, my extremely sensitive ovaries made this difficult. After I overreacted to even the lowest dose of Clomid, we switched to Letrozole cycles. After I underreacted to even the highest dose of Letrozole, we switched to a hybrid Letrozole+Gonal F cycle. When that didn't work, we used exclusively Gonal F because the dosage can be calibrated so precisely. In the end, we did 14 hormone cycles, with 7 cancelled cycles and 7 IUIs. At that point she recommended we discontinue IUI, so we switched to IVF and I got pregnant after my first embryo transfer.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
Erin is great at explaining things and demonstrating medication protocols in a way I could understand. Overall, the nursing staff at Penn Fertility Care made me feel very comfortable and taken care of.
Describe Suneeta Senapati's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Senapati's preferences for single embryo transfer aligned with my own, so we didn't have to discuss it much. From what we did discuss, I felt confident that it was the best choice for my health and for my pregnancy goals. I also felt that the choice was my own and I could have gone a different way if I'd wanted to.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Penn Fertility Care.
During my IVF cycle, a nurse did not order one of my medications from the pharmacy correctly, and I didn't realize I was missing it until hours before I was supposed to take it. This could have been a crisis, but the care team worked with me to get me a replacement, so it all worked out. This was the only major, avoidable problem I had in a year-plus of treatment, so overall I can say that they're a very well-run and organized practice.
7
Doctor
Suneeta Senapati
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
7
Age 37 - 38
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Unsuccessful
She [Dr. Suleena Kalra] is always very kind and took the time to answer all my questions, especially when I had bad results. I have since learned that I didn’t always get all the details I would have needed, and I think she was less inclined to think outside the box regarding m case (i.e. taking supplements, knowing my hormone levels and what those meant), but she was a great person and I think for more cut and dry cases, she is fabulous.
Strengths [for UPenn]: all staff I met with were kind and compassionate, remembered me when I had appointments even after some time off, and held friendly conversations. Also, their pricing is much more reasonable than other area clinics. Weaknesses: As a result of being such a large clinic, there were times that the level of care didn’t feel personalized, and didn’t include out of the box thinking. I think there could often be a lot of assumptions that the patient knows more than they do. Advice: arm yourself with information and questions before you go in, and continue to advocate for yourself and for more information. They are always responsive when you ask, but if you don’t ask, they won’t tell you.
How was your experience with Suleena Kalra at Penn Fertility Care?
She is always very kind and took the time to answer all my questions, especially when I had bad results. I have since learned that I didn’t always get all the details I would have needed, and I think she was less inclined to think outside the box regarding m case (i.e. taking supplements, knowing my hormone levels and what those meant), but she was a great person and I think for more cut and dry cases, she is fabulous.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Read up about infertility before you go in and ask her all the questions you have regarding things like antral follicle count, hormone levels, etc., so you can track them and also understand where you fit. Chances are she has the info but she doesn’t always share it unless you ask.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
She always remembered me and spoke to me kindly even if it had been a while since I saw her, and even when the news wasn’t good.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
After a few Clomid/IUI cycles where many were canceled because my right ovary was working but my right tube had been removed, we moved onto IVF. The first protocol was the high dose protocol of Gonal F and Menopur with a Lipton primer. It was canceled due to poor response. My second cycle was the Lipton flare protocol. We went to retrieval expecting 2 eggs but the one follicle was empty and the other fell apart overnight. I have never been pregnant. Since then, I had my endometriosis removed and have read about low stimulation protocols working better in patients with DOR. I spoke to her about that and she didn’t agree and said donor eggs would be my best bet. She may be right, but I’m not ready to give up on myself yet, so I am switching clinics.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
Always very nice/compassionate, but also seemed very rushed any time we spoke on the phone, which is usually when I had questions.
Describe your experience with Penn Fertility Care.
Strengths: all staff I met with were kind and compassionate, remembered me when I had appointments even after some time off, and held friendly conversations. Also, their pricing is much more reasonable than other area clinics. Weaknesses: As a result of being such a large clinic, there were times that the level of care didn’t feel personalized, and didn’t include out of the box thinking. I think there could often be a lot of assumptions that the patient knows more than they do. Advice: arm yourself with information and questions before you go in, and continue to advocate for yourself and for more information. They are always responsive when you ask, but if you don’t ask, they won’t tell you.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
IUI was covered by insurance, so I’m not sure if that. One complete IVF cycle - $8,000 plus approx $4K in meds
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/A - I never had an embryo to transfer
7
Doctor
Suleena Kalra
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5