Penn Fertility Care

14 doctors work here

Rated 7.2
Strongly recommend: 49%Neutral: 25%Don't recommend: 26%7.2
49% strongly recommend
81 reviews
Operations
7.9
7.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,384
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
14 doctors work here
NPS
7.7
Average Doctor Score
Christos Coutifaris
Penn Fertility Care
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Puneet Masson
Penn Fertility Care
100% strongly recommend
2 Reviews
Rated 10
Strongly recommend: 100%10
Vasiliki Moragianni
Penn Fertility Care
91% strongly recommend
13 Reviews
Rated 9.7
Strongly recommend: 91%Neutral: 9%9.7
Kurt Barnhart
Penn Fertility Care
60% strongly recommend
6 Reviews
Rated 9
Strongly recommend: 60%Neutral: 40%9
Steven Sondheimer
Penn Fertility Care
92% strongly recommend
8 Reviews
Rated 9
Strongly recommend: 92%Don't recommend: 8%9
Monica Mainigi
Penn Fertility Care
51% strongly recommend
3 Reviews
Rated 8.5
Strongly recommend: 51%Neutral: 49%8.5
Divya Shah
U of Iowa Center for Advanced Reproductive Care
45% strongly recommend
13 Reviews
Rated 8.4
Strongly recommend: 45%Neutral: 44%Don't recommend: 11%8.4
Clarisa Gracia
Penn Fertility Care
43% strongly recommend
6 Reviews
Rated 8.2
Strongly recommend: 43%Neutral: 57%8.2
Kathleen (Kate) O'Neill
Penn Fertility Care
11% strongly recommend
4 Reviews
Rated 7.4
Strongly recommend: 11%Neutral: 50%Don't recommend: 39%7.4
Suleena Kalra
Penn Fertility Care
46% strongly recommend
14 Reviews
Rated 7
Strongly recommend: 46%Neutral: 24%Don't recommend: 30%7
Scott Edwards
Penn Fertility Care
42% strongly recommend
10 Reviews
Rated 6.2
Strongly recommend: 42%Neutral: 6%Don't recommend: 52%6.2
Samantha Butts
Penn Fertility Care
31% strongly recommend
7 Reviews
Rated 5.8
Strongly recommend: 31%Neutral: 37%Don't recommend: 31%5.8
Anuja Dokras
Penn Fertility Care
50% strongly recommend
3 Reviews
Rated 4.8
Strongly recommend: 50%Don't recommend: 50%4.8
Suneeta Senapati
Penn Fertility Care
15% strongly recommend
4 Reviews
Rated 3.7
Strongly recommend: 15%Neutral: 31%Don't recommend: 54%3.7
Show 10 more

This clinic has 4 offices

Lancaster General Health
2112 Harrisburg Pike
Lancaster, PA 17601
Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
Radnor
250 King of Prussia Road
Radnor, PA 19087
Show 2 more

81 patient reviews

2015 - 2019, Consult
NPS
10
NPS
10
Age 36 - 40
Diminished Ovarian Reserve
Unexplained
Black or African-American
Income $100K - $199K
Business Executive
2nd of 3 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Monica Mainigi] She really took the time to hear out my concerns and gave me honest feedback. She also was open to changing course if necessary...Voice your concerns to her but do your own research prior to each appointment to have an educated discussion...She gave me HRT for pre-menopause symptoms and anovulation. She gave me a very low dosage she said I coukd take for the rest of my life.
[clinic of Penn Fertility Care] They are organized with keeping records as well. However they may not always update records in a timely manner. So you should always utilize the online tool to ensure everything is reflected properly...She [Dr. Mainigi] really took the time to hear out my concerns and gave me honest feedback. She also was open to changing course if necessary..
How was your experience with Monica Mainigi at Penn Fertility Care?
She really took the time to hear out my concerns and gave me honest feedback. She also was open to changing course if necessary. I felt and still feel like I could discuss anything with her. I would go back to her at any time to continue treatment.
What's one piece of advice would you give a prospective patient of Monica Mainigi at Penn Fertility Care?
Voice your concerns to her but do your own research prior to each appointment to have an educated discussion.
During treatment, were you treated like a number or a human with Monica Mainigi at Penn Fertility Care?
She is very personable and always felt like a “girlfriend”!
Describe the protocols Monica Mainigi used in your cycles at Penn Fertility Care and their degree of success.
She gave me HRT for pre-menopause symptoms and anovulation. She gave me a very low dosage she said I coukd take for the rest of my life.
Describe your experience with Penn Fertility Care.
Reputation from penn medicine is strong. They are organized with keeping records as well. However they may not always update records in a timely manner. So you should always utilize the online tool to ensure everything is reflected properly.
What specific things went wrong at Penn Fertility Care?
  • Failed to call with results
  • Lost results
10
Doctor
Monica Mainigi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
2
NPS
2
Age 34 - 35
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Edwards was extremely nice, and took a great deal to talk to me during my appointment to answer any questions I had. The issue was it took forever to get an appointment with him, rather than the nurses, even as an existing patient...I felt like I was given a standard treatment protocol, and when it did not work as planned, I was forced to keep trying it while waiting for another appointment with the doctor, rather than pivoting...
I received very mixed responses from my care team [at Penn Fertility Care], making it feel like they didn't know what was going on. I felt like I was constantly asking them to try new things when their suggestions didn't work and being told they didn't do those...It takes awhile to get an appointment to see a doctor even as an existing patient. Even when I asked for the doctor to call me I received a call from a nurse instead. And any questions I had, had to go through the nurse...
How was your experience with Scott Edwards at Penn Fertility Care?
Dr. Edwards was extremely nice, and took a great deal to talk to me during my appointment to answer any questions I had. The issue was it took forever to get an appointment with him, rather than the nurses, even as an existing patient.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
I felt like I was given a standard treatment protocol, and when it did not work as planned, I was forced to keep trying it while waiting for another appointment with the doctor, rather than pivoting.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
Letrozole at 2.5mg for the first 3 cycles followed by Letrozole 5mg. All 4 cycles I used a trigger shot but only the first two we did IUI as my lining wasn't thick enough for the second 2 cycles. We also tried adding vaginal estrogen for cycle 3, which caused extreme irritation for one cycle, and estrogen patches for cycle 4, which did not help in thickening my lining.
Describe your experience with your nurse at Penn Fertility Care.
I received very mixed responses from my care team, making it feel like they didn't know what was going on. I felt like I was constantly asking them to try new things when their suggestions didn't work and being told they didn't do those. I was told they may have mis-measured me during a previous appointment and were going to assume they did. I was also told they didn't follow up to see if a treatment was working, and the following month being told I did come in for that check up.
Describe your experience with Penn Fertility Care.
It takes awhile to get an appointment to see a doctor even as an existing patient. Even when I asked for the doctor to call me I received a call from a nurse instead. And any questions I had, had to go through the nurse. I was told on more than one occasion by the nurse that they wouldn't try something new, just to be told later that the doctor okayed it. It was extremely disorganized and frustrating.
What specific things went wrong at Penn Fertility Care?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Scott Edwards
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
2
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 38 - 39
2 Fertility Medications
Unexplained
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Scott Edwards] takes a while to get into as a new patient, but once the plan of care is established, things feel like they move along in a reasonable timeframe. Decisions are made by him as your doctor, but often times, tests are done by the doctor that is assigned to the service at the time of your appointment...Always candid conversation, and I appreciate his conservative approach. I never felt like procedures or tests were ordered for the sake of it...
[Penn Fertility Care] is big - you have to self-advocate to get in the door and have a solid understanding of your finances/insurance prior to going in. My largest complication is going back between medical billing and the insurance company to get items covered...Aubrey [nurse] is an advocate on every level, quick to respond, and sets clear expectations.
How was your experience with Scott Edwards at Penn Fertility Care?
Always candid conversation, and I appreciate his conservative approach. I never felt like procedures or tests were ordered for the sake of it; and if I showed a concern in an area, he would include testing. My experiences are always part of the conversation.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
He takes a while to get into as a new patient, but once the plan of care is established, things feel like they move along in a reasonable timeframe. Decisions are made by him as your doctor, but often times, tests are done by the doctor that is assigned to the service at the time of your appointment (example, he does retrievals on Thursdays ... if it's another day, a different doc will do it), but that is also what keeps the process moving forward.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Edwards always take time to discuss my priorities and helps line them up with the medical process and expectation. Each visit feels like my goals and concerns are reflected in the plan of care. I never feel rushed and he includes my husband in the conversation.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
This is an unfair question - each treatment strategy should be different based on what is impacting infertility. Standard tests were done (HSG, SGH, Mock Transfer, more bloodwork than ever in my life, many baseline ultrasounds).
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Aubrey)
She.Is.Amazing! Aubrey is an advocate on every level, quick to respond, and sets clear expectations. Honestly - Dr. Edwards Nursing staff were the ones to show the most compassion when I miscarried on 12/20/19 (more than my OB, more than my family ... ).
Describe your experience with Penn Fertility Care.
Penn is big - you have to self-advocate to get in the door and have a solid understanding of your finances/insurance prior to going in. My largest complication is going back between medical billing and the insurance company to get items covered. (Not entirely sure if that is more insurance or clinic related.)
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
Penn is in-network with our kick-ass insurance provider. . . I paid $1500 out of pocket and didn't ask the rest.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Again - each medical situation is different. He approaches every decision from an individual approach.
10
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
3 IUI
1 IVF
PCOS
South Asian
Income $500K+
Doctor
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kalra will only perform single embryo transfer for women my age as per ASRM guidelines...The antagonist protocol was used for me as I was at high risk of OHSS given PCOS. I was monitored closely with labwork and ultrasounds...She thoroughly explained the risks and benefits of each of these additional procedures, and suggested another transfer prior to proceeding with these
The Penn Fertility physicians work as a team. You have a primary doctor, but your procedures and visits will be performed by whoever is in the office / surgical center that day...Although you see your own doctor rarely, it is great to be seen by all the members of the team - you get multiple perspectives from talented folks!..
How was your experience with Suleena Kalra at Penn Fertility Care?
Dr. Kalra is extremely bright and up-to-date on the latest recommendations. She continues to be involved in several research studies and is on the board of key reproductive endocrinology societies. I felt that I could trust her recommendations 100% throughout the course of my treatment. That being said, I also felt that she was extremely receptive to my input. I was incredibly fortunate with my retrieval protocol - 49 eggs were extracted and 18 turned into high-quality blastocysts. I was disappointed when my first transfer resulted in a negative pregnancy test (although Dr. Kalra had informed me that there was at least a 50% chance this would be the case), and I spoke with her at this juncture. I asked for additional workup - a hysteroscopy as well as PGS testing. She thoroughly explained the risks and benefits of each of these additional procedures, and suggested another transfer prior to proceeding with these. At this point, I wanted a baby as soon as possible, and I voiced my interest in proceeding with both of these before the next transfer cycle. While this was not her recommendation, she respected my wishes - my hysteroscopy demonstrated a uterine polyp and PGS testing brought our yield down to 7 normal embryos. I became pregnant with my second transfer and am currently in my second trimester. Dr. Kalra is incredibly well-informed and has an evidence-based approach - both qualities I really appreciate. What I came to love over the course of my care was that she also VERY much cares about her patients' interests and chose to ultimately go along with what we hoped for as long it did not lead to any additional risk to me or the embryos. I couldn't have asked for a better physician!
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Trust the process and trust your doctor. IVF can be a mentally taxing process - all the waiting, the unknowns, the expense, etc. Dr. Kalra and the rest of the physicians at Penn Fertility are the best of the best. Let them take the reigns and carry forward. Don't hesitate to ask questions and voice your concerns - they will listen to you.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra and her staff were consistently professional, caring, and well-informed. I felt that I was in the best of hands throughout my medical and surgical care.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
The antagonist protocol was used for me as I was at high risk of OHSS given PCOS. I was monitored closely with labwork and ultrasounds.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Madeline)
Madeline was excellent! Well-informed, in constant communication with Dr. Kalra and the rest of the Penn physicians. There were rare instances when I had to remind the nursing team specifics of my case - overall, they were absolutely on top of it.
Describe your experience with Penn Fertility Care.
The Penn Fertility physicians work as a team. You have a primary doctor, but your procedures and visits will be performed by whoever is in the office / surgical center that day. For example, I had my initial consult with Dr. Kalra, about ~20 labwork/ultrasound appointments with the techs/nurses, my retrieval with Dr. Gracia, one transfer by another physician, telemedicine visit with Dr. Kalra, hysteroscopy by Dr. Kalra (~almost 1 year after my first appointment with her), then transfer by another phyisican. Although you see your own doctor rarely, it is great to be seen by all the members of the team - you get multiple perspectives from talented folks!
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
We were fortunate to have insurance cover 90% of consults, procedures, and medications.
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Kalra will only perform single embryo transfer for women my age as per ASRM guidelines. Transferring additional embryos is not an option unless you face extenuating circumstances.
10
Doctor
Suleena Kalra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
2
Age 32
European
Income $200K - $499K
Operations
2nd of 2 Docs
6 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Edwards was always warm and positive. He often ran late for his appointments but also took as much time as you needed with him once you were in the office with him. I appreciated his optimism and generally jolly demeanor....I liked working with Dr. Edwards up until our miscarriage. We went to an ultrasound with Dr. Edwards where he told us he pregnancy wasn't viable and without what even felt like 2 minutes to recover from that news he started to discuss options for miscarriage. It felt too soon and also his super positive happy demeanor felt very at odds with having to deliver bad news.
Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be.
How was your experience with Scott Edwards at Penn Fertility Care?
I liked working with Dr. Edwards up until our miscarriage. We went to an ultrasound with Dr. Edwards where he told us he pregnancy wasn't viable and without what even felt like 2 minutes to recover from that news he started to discuss options for miscarriage. It felt too soon and also his super positive happy demeanor felt very at odds with having to deliver bad news.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Dr. Edwards is very much a cheerleader however we had to pursue asking a lot of questions and ask about options for what to change when we had multiple transfers with either no result or chemical pregnancy, he was find just keeping doing what we were doing without adjusting anything to help improve outcomes. Finally after we asked if there was anything that could be changed he brought up some other options.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Edwards was always warm and positive. He often ran late for his appointments but also took as much time as you needed with him once you were in the office with him. I appreciated his optimism and generally jolly demeanor.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
We did two double embryo transfers with Dr. Edwards. The first was just standard care but we had already had one negative result from a fresh transfer, high-grade embryo and one frozen high-grade embryo. The first double transfer results in nothing. After that, and much discussion, he decided to push the transfer date back by a day for the second double transfer. That resulted in an early miscarriage at around 7 weeks.
Describe your experience with Penn Fertility Care.
Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be. She didn't respond in a timely manner, didn't get an IUI request submitted on time causing us to have to cancel and generally wasn't very nice. Additionally, there as never any discussion of mental health, how I was feeling or any suggestion for counseling. I was lucky enough to already being care with a trusted provider but many people are not and that should have been discussed.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
We paid for both transfers out of pocket with Dr. Edwards, both were $2,500 each which we knew up front. As I mentioned in another section, I really was not impressed with the financial person whatsoever. She was cold and unprofessional, didn't follow through on some requests and talked to us like we were children.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
He was comfortable transferring two embryos after we had been through two transfers with no positive outcome.
5
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
2
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
0
NPS
3
Age 30 - 32
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Operations
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kalra was thorough but we never felt she was warm or like she really had time for us. If I had a question that required speaking to her, I often felt like I was bothering her. She also sprung the need for ICSI on us on the morning of my retrieval (while I was gowned up and waiting for my IV placement) and it didn't really feel like she took the time to explain why she changed her mind....You might want to wok with Dr. Kalra is you really don't want anything sugar-coated. We found her bedside manner to be cold and not sympathetic for two people who are trying to keep hope alive
The positives of Penn is that if you work there, the insurance coverage is fantastic.... On the other side of the coin, the process for getting "bad news" isn't great.... Additionally, the weekend appointments sometimes ran 90 minutes behind for a simple blood draw and/or ultrasound. I also very much felt like a dollar sign. The financial person was entirely unprofessional and had no empathy at all for us.... I would never recommend them to anyone looking for care in Philly.
How was your experience with Suleena Kalra at Penn Fertility Care?
I often felt like I was bothering her when I asked questions. It's clear she was busy but also I was a patient of hers for a long time and it really never felt like we made a connection. It always felt rushed and like she was talking to a child. I work in women's health and reproductive health research, I understand a lot more because of my line of work and it still felt like she dodged some questions when I asked about more scientific or specific things.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
You might want to wok with Dr. Kalra is you really don't want anything sugar-coated. We found her bedside manner to be cold and not sympathetic for two people who are trying to keep hope alive after a lot of failure and much heartache. Ultimately, this is why I asked to be reassigned to another doctor within the practice.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
Dr. Kalra was thorough but we never felt she was warm or like she really had time for us. If I had a question that required speaking to her, I often felt like I was bothering her. She also sprung the need for ICSI on us on the morning of my retrieval (while I was gowned up and waiting for my IV placement) and it didn't really feel like she took the time to explain why she changed her mind.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
I did 6 medicated (clomid/letrozole) rounds and IUI before we were approved for IVF. All were negative. I went throw two egg retrieval rounds with her. We were lucky enough to have insurance coverage so we asked that she be as aggressive as possible because we didn't want to waste the coverage. She said she "was" but then after our first retrieval all embryos arrested after 5 days. The next time around she changed the medication, added in a course of HGH and we ended up with 6 embryos after 6 days of development. I did one fresh transfer which was negative and then one additional frozen transfer with her which resulted in a chemical pregnancy. After that point my husband and I both felt we didn't want to work with her anymore and asked to switch to a different, warmer doctor within the clinic.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Dawn)
I worked primarily with Dawn during the course of my treatment. Up until the end she was very helpful. Every time there was a negative result, she was right there working with me to schedule a follow up, and keep on the horse for next time. The main issue is take is that after my last transfer (which did result in positive rising HCG levels) but ultimately ended in miscarriage after the 6-week ultrasound, Dawn knew we didn't have any embryos left and also knew we weren't in a position to continue with more treatment at that time (after 6 IUIs, 2 retrievals and 6 transfers). The day we found out at the ultrasound that it wasn't viable I emailed later saying we were going to wait and see if the miscarriage would happen naturally but also asked her to check on the insurance coverage for the anesthesia for a D&C. She did not answer my email. 2 weeks later I finally followed to up to say that it had happened and i was fine. She responded that my message must have been lost by the surgical team and that was it. No sympathy, no apology for not responding and certainly no push to come back in for another follow up. That really made me feel like a major dollar sign (or lack there of) with Penn Fertility Care and one of the main reasons I would never recommend them to anyone looking for care in Philly.
Describe your experience with Penn Fertility Care.
The positives of Penn is that if you work there, the insurance coverage is fantastic. We received 6 covered IUIs, 2 retrievals and three transfers all through my insurance plan. They also have several locations and you can go to any one you want depending on whats most convenient for you. Most of the time, for the early morning blood draw/ultrasound visits leading up to IUI or retrieval, they are mostly on time. On the other side of the coin, the process for getting "bad news" isn't great. Usually the ultrasound tech just says everything is fine but if it's not then they literally don't say anything and on the way out say "the doctor will come in and speak to you." It just was very anxiety provoking. Maybe this is true of all clinics, I don't know, but I really didn't like how it was handled. Additionally, the weekend appointments sometimes ran 90 minutes behind for a simple blood draw and/or ultrasound. I also very much felt like a dollar sign. The financial person was entirely unprofessional and had no empathy at all for us. Even though we had mailed a check which had not yet been received she basically threatened to cancel our embryo transfer if we didn't pay the bill for our embryo storage. We had literally received the bill earlier that week and mailing a check was the only option for payment. It wasn't an issue with being able to pay or not wanting to pay - they just literally hadn't received it yet. I never really felt connected to my care team or like anyone really cared about us (for the most part) and I was under their care for almost 3 years.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
I was very lucky in that we had 6 IUIs, 2 retrievals and 2 transfers covered by our insurance. We had to pay for ICSI out of pocket as well as for embryo preservation. Those costs were reasonable but also weren't totally disclosed to us up front. We didn't realize that certain things were covered by insurance and others were not. ICSI was decided on the day of our retrieval so we were hit with a bill later which we were not expecting. It was okay for us but I could imagine for many couples it would not be.
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
She was very set on eSET but this was also preferred by my insurance so we did follow through with two single transfers with her.
What specific things went wrong at Penn Fertility Care?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
For my second egg retrieval round my doctor added in a 5-day course of HGH. I was supposed to start it around 8 days prior to egg retrieval. That morning the nurse called with my blood work results and told me to "stay the course" with my meds. I asked, "okay, so don't change anything?" and she said "nope, don't change anything." When I went back two days later for follow up the nurse called with the results and asked how I was tolerating the HGH and I said I hadn't started it, that I wasn't told to start it. It became a big deal as to whether or not they would cancel the cycle and ultimately my doctor decided to allow the cycle to continue with a delayed start to the HGH. Additionally, when I went for our first retrieval the cover sheet they had for my treatment was actually for a different person and after the third discrepancy between what the nurse said and what my husband and I questioned as not what we had been told she went to speak to our doctor and realized it has been filled out with someone else in mind. That didn't make us feel confident at all.
0
Doctor
Suleena Kalra
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
3
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
7
Age 37 - 38
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Unsuccessful
She [Dr. Suleena Kalra] is always very kind and took the time to answer all my questions, especially when I had bad results. I have since learned that I didn’t always get all the details I would have needed, and I think she was less inclined to think outside the box regarding m case (i.e. taking supplements, knowing my hormone levels and what those meant), but she was a great person and I think for more cut and dry cases, she is fabulous.
Strengths [for UPenn]: all staff I met with were kind and compassionate, remembered me when I had appointments even after some time off, and held friendly conversations. Also, their pricing is much more reasonable than other area clinics. Weaknesses: As a result of being such a large clinic, there were times that the level of care didn’t feel personalized, and didn’t include out of the box thinking. I think there could often be a lot of assumptions that the patient knows more than they do. Advice: arm yourself with information and questions before you go in, and continue to advocate for yourself and for more information. They are always responsive when you ask, but if you don’t ask, they won’t tell you.
How was your experience with Suleena Kalra at Penn Fertility Care?
She is always very kind and took the time to answer all my questions, especially when I had bad results. I have since learned that I didn’t always get all the details I would have needed, and I think she was less inclined to think outside the box regarding m case (i.e. taking supplements, knowing my hormone levels and what those meant), but she was a great person and I think for more cut and dry cases, she is fabulous.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Read up about infertility before you go in and ask her all the questions you have regarding things like antral follicle count, hormone levels, etc., so you can track them and also understand where you fit. Chances are she has the info but she doesn’t always share it unless you ask.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
She always remembered me and spoke to me kindly even if it had been a while since I saw her, and even when the news wasn’t good.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
After a few Clomid/IUI cycles where many were canceled because my right ovary was working but my right tube had been removed, we moved onto IVF. The first protocol was the high dose protocol of Gonal F and Menopur with a Lipton primer. It was canceled due to poor response. My second cycle was the Lipton flare protocol. We went to retrieval expecting 2 eggs but the one follicle was empty and the other fell apart overnight. I have never been pregnant. Since then, I had my endometriosis removed and have read about low stimulation protocols working better in patients with DOR. I spoke to her about that and she didn’t agree and said donor eggs would be my best bet. She may be right, but I’m not ready to give up on myself yet, so I am switching clinics.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
Always very nice/compassionate, but also seemed very rushed any time we spoke on the phone, which is usually when I had questions.
Describe your experience with Penn Fertility Care.
Strengths: all staff I met with were kind and compassionate, remembered me when I had appointments even after some time off, and held friendly conversations. Also, their pricing is much more reasonable than other area clinics. Weaknesses: As a result of being such a large clinic, there were times that the level of care didn’t feel personalized, and didn’t include out of the box thinking. I think there could often be a lot of assumptions that the patient knows more than they do. Advice: arm yourself with information and questions before you go in, and continue to advocate for yourself and for more information. They are always responsive when you ask, but if you don’t ask, they won’t tell you.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
IUI was covered by insurance, so I’m not sure if that. One complete IVF cycle - $8,000 plus approx $4K in meds
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/A - I never had an embryo to transfer
7
Doctor
Suleena Kalra
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2015 - 2017, Unknown Success
NPS
8
NPS
9
Age 34 - 36
4 Fertility Medications
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
At times at our consults Dr Edwards had to refresh himself on our info and history during the appt, so you definitely want to be well versed on your history and lab results when you go in. After my last miscarriage he called me personally to see how I was doing which was greatly appreciated.... I had only been TTC for less than 6 months so I don't feel that my IF was taken seriously at first. After my third m/c confirmed d/t chromosomal issues my care and the attention paid to my case was greatly improved. Dr Edwards took the time to explain all of our options to us.
This is a large practice [University of Pennsylvania Penn Fertility Care] which can be a negative and a positive. There are multiple offices so for routine visits - labs/US you can switch it up if one works better. There are multiple doctors who review and work together to make decisions on your care during an IVF cycle...However, there is an element to the practice that can make it feel less personal, and make it harder to get routine consults scheduled.
How was your experience with Scott Edwards at Penn Fertility Care?
My initial experience with his clinic was after two subsequent miscarriages, but I had only been TTC for less than 6 months so I don't feel that my IF was taken seriously at first. After my third m/c confirmed d/t chromosomal issues my care and the attention paid to my case was greatly improved. Dr Edwards took the time to explain all of our options to us. One of my medicated cycles my CD3 labs came back with an extremely elevated FSH, and Dr Edwards called me personally to discuss the results with me.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Educate yourself as much as possible and bring notes and your previous labs results to your consults.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
At times at our consults Dr Edwards had to refresh himself on our info and history during the appt, so you definitely want to be well versed on your history and lab results when you go in. After my last miscarriage he called me personally to see how I was doing which was greatly appreciated.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
Clomid 100mg x3 w TI resulted in 2-3 mature follicles w BFP then miscarriage for 2/3 cycles. Currently starting IVF w a Lupron overlap/follistim protocol.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
Erin is very attentive and informative. Returns calls in a timely manner. The only negative I have is that I have noticed a correlation in that when lab results are not ideal (e.g. an inappropriately rising, or falling beta) the call with the results comes later in the day than a call with good news lab results does.
Describe your experience with Penn Fertility Care.
This is a large practice which can be a negative and a positive. There are multiple offices so for routine visits - labs/US you can switch it up if one works better. There are multiple doctors who review and work together to make decisions on your care during an IVF cycle. They are open 7 days a week and associated with top Philadelphia hospitals. However, there is an element to the practice that can make it feel less personal, and make it harder to get routine consults scheduled.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
IVF cycle $8,500. PGS biopsy $2,000. IVF meds administered via hospital pharmacy at a discounted rate for OOP patients.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
In the case of PGS testing Dr Edwards recommended a single transfer
8
Doctor
Scott Edwards
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
9
Age 31
1 IVF
Anovulation
PCOS
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
While Penn Fertility is a larger clinic, Dr. Kalra always took her time during my appointments and made sure my husband and I were comfortable with each step during the process... She was knowledgeable, direct, and I always left appointments feeling like there was a plan or next step. I truly believed she cared about me as a person and was looking out for my best interest. She was trustworthy, compassionate, and just overall a wonderful person to be around during a process that is otherwise very emotionally draining...
Penn Fertility Care is one of the leading fertility clinics in the country and the doctors in the practice are some of the brightest minds in the field. It is not a small practice, however, and so you have to be willing to be a bit flexible and potentially see other doctors than your primary, and be willing to wait sometimes for appointments. At the end of the day, I wanted top care from the smartest doctors, and I felt Penn Fertility delivered me that...
How was your experience with Suleena Kalra at Penn Fertility Care?
I could not have asked for a better experience with Dr. Kalra. She was knowledgeable, direct, and I always left appointments feeling like there was a plan or next step. I truly believed she cared about me as a person and was looking out for my best interest. She was trustworthy, compassionate, and just overall a wonderful person to be around during a process that is otherwise very emotionally draining.
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
Ask questions. She was always willing to take extra time with me if I had more questions or wanted to talk anything through.
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
While Penn Fertility is a larger clinic, Dr. Kalra always took her time during my appointments and made sure my husband and I were comfortable with each step during the process.
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
Given my issue was ovulation and PCOS, Dr. Kalra put me on a high-responder protocol which worked well. While she warned me about OHSS and said up front they might have to do a "freeze all" given the amount of follicles I had, because of the protocol, we received 26 eggs and I was able to do a fresh transfer. leading up to the retrieval I was in the office every day and she did my final ultra-sounds herself (instead of the ultra sound tech) and gave me rational for why she wanted to wait one more day and then ultimately when I was ready for my trigger. I feel as though her care leading up to my transfer was why I was able to recover quickly and was able to have the transfer 5 days later (which ended up as a BFP :))
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
The entire nursing staff was so wonderful through the whole process. Erin always called me on time and when she said she would, and took time to answer any questions I had.
Describe your experience with Penn Fertility Care.
Penn Fertility Care is one of the leading fertility clinics in the country and the doctors in the practice are some of the brightest minds in the field. It is not a small practice, however, and so you have to be willing to be a bit flexible and potentially see other doctors than your primary, and be willing to wait sometimes for appointments. At the end of the day, I wanted top care from the smartest doctors, and I felt Penn Fertility delivered me that.
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
I have good insurance so IVF was covered at 80% for me. I was also able to get them to cover a large portion of the medications needed for stimulation so I believe it was around $1200 total.
10
Doctor
Suleena Kalra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
9
NPS
9
Age 31 - 34
3 IUI
1 IVF
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Scott is always personable encouraging, optimistic and value my opinion and input. He treats my partner and I with a great deal of respect and compassion.... I met Dr. Scott for the first time in 2014. After I went through my first of fourth heartbreaking miscarriages. Dr. Scott gave me his time and full attention for almost 2hrs. He listened to me, held my hands and promise to help me through every process. He is very attentive, a great communicator, passionate, very pleasant and easy to talk to. He treats the whole patient. I am still waiting for my rainbow baby but I couldn’t have been under the care of a better doctor.
UPenn at Washington square is a great facility; it’s clean, the nursing staffs are friendly and welcoming, the patients are treated with respect and they are very prompt with appointment times. The front desk staff could be a little more welcoming.... It is always efficient. A quick in and out. I could go for a monitor and get back to work without being late for work... Erin is very knowledgeable, resourceful, compassionate and an over all great nurse.
How was your experience with Scott Edwards at Penn Fertility Care?
I met Dr. Scott for the first time in 2014. After I went through my first of fourth heartbreaking miscarriages. Dr. Scott gave me his time and full attention for almost 2hrs. He listened to me, held my hands and promise to help me through every process. He is very attentive, a great communicator, passionate, very pleasant and easy to talk to. He treats the whole patient. I am still waiting for my rainbow baby but I couldn’t have been under the care of a better doctor.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Be honest with yourself. Trust Dr. Scott’s plan and protocol.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Scott is always personable encouraging, optimistic and value my opinion and input. He treats my partner and I with a great deal of respect and compassion.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
I did lupron 10 units every morning for 12 days, then gonorilex I think. Not sure
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin )
Erin is very knowledgeable, resourceful, compassionate and an over all great nurse. She call you back when she says she’s going to. I think she gets burn out at time
Describe your experience with Penn Fertility Care.
UPenn at Washington square is a great facility; it’s clean, the nursing staffs are friendly and welcoming, the patients are treated with respect and they are very prompt with appointment times. The front desk staff could be a little more welcoming.
Describe your experience with your monitoring appointments at Penn Fertility Care.
It is always efficient. A quick in and out. I could go for a monitor and get back to work without being late for work
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
Almost almost 25 thousand
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Scott told me he prefers one embryo transfer due to the risk of multiple, but it is completely up to the patient
9
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
10
Age 33 - 34
3 IUI
Diminished Ovarian Reserve
Tubal Blockage
Unexplained
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
I wish I did see her [Dr. Kalra] more but she is split between 2 offices- now that I'm in ivf monitoring I can't choose my day since it's as needed. When I do see her she's very warm and considerate. See seems really involved...She is always warm, always remembers me: I do see her when I'm there but usually half the appts...3 iuis and then ivf. For ivf she did long Lupron, honestly I'm not sure why!...
I wish my nurse [at UPenn] would be more throughrough in why my protocal was chosen and expectations and next steps...[Nurses] They remember you and get very involved with you. You feel like you're their only patient...I wish I did see her [Dr. Kalra] more but she is split between 2 offices- now that I'm in ivf monitoring I can't choose my day since it's as needed. When I do see her she's very warm and considerate. See seems really involved
How was your experience with Suleena Kalra at Penn Fertility Care?
I wish I did see her more but she is split between 2 offices- now that I'm in ivf monitoring I can't choose my day since it's as needed. When I do see her she's very warm and considerate. See seems really involved
What's one piece of advice would you give a prospective patient of Suleena Kalra at Penn Fertility Care?
To trust your dr. I think a ton of people try to dictate their treatments.. doctors know best and if they are taking a slow approach it's for a reason
During treatment, were you treated like a number or a human with Suleena Kalra at Penn Fertility Care?
She is always warm, always remembers me: I do see her when I'm there but usually half the appts
Describe the protocols Suleena Kalra used in your cycles at Penn Fertility Care and their degree of success.
3 iuis and then ivf. For ivf she did long Lupron, honestly I'm not sure why!
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin treddnick)
They remember you and get very involved with you. You feel like you're their only patient
Describe your experience with Penn Fertility Care.
I wish my nurse would be more throughrough in why my protocal was chosen and expectations and next steps
Describe the costs associated with your care under Suleena Kalra at Penn Fertility Care.
So far insurance coverage
Describe Suleena Kalra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
I'd love more insight on why a protocal was chosen for me
8
Doctor
Suleena Kalra
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2011 - 2015, Successful
NPS
9
NPS
7
Age 37 - 41
Donor Eggs
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Uterine Fibroids
European
Income $200K - $499K
Consultant
1st of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr Edwards explained our situation and options throughout the process. He was compassionate but remained extremely professional. I felt safe, well informed and educated. He provided us the information we needed to make good decisions, based on our needs/goals.
[At Penn Fertility Care] we explored many options before we achieved our goal - including IUI, drugs to enhance egg production, etc. I also had a surgery to have a large fibroid removed (myomectomy). In the end, we used an egg donor and, after a miscarriage, had a successful live birth. It was a long road but Dr Edwards helped us at every step along the way.
How was your experience with Scott Edwards at Penn Fertility Care?
Dr Edwards helped our family achieve our goals. He kept us well informed, took time to explain options, risks and odds. I always felt safe in his care.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Be your own advocate. Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr Edwards explained our situation and options throughout the process. He was compassionate but remained extremely professional. I felt safe, well informed and educated. He provided us the information we needed to make good decisions, based on our needs/goals.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
We explored many options before we achieved our goal - including IUI, drugs to enhance egg production, etc. I also had a surgery to have a large fibroid removed (myomectomy). In the end, we used an egg donor and, after a miscarriage, had a successful live birth. It was a long road but Dr Edwards helped us at every step along the way.
9
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
N/A
Age 29
1 Fertility Medications
Anovulation
PCOS
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Success w/ Doc Too early to know
Doctor Barnhart was very thorough with details of my condition and what we can expect. He is very friendly and truly cares about his patients. He was very open and honest with what we should expect. He answered all of my questions even if i called later with follow ups....He sat with me in his office going over all of my history. He performed the ultrasound and procedure to check my tubes. When i returned with my husband he was thorough about our results and next steps
He [Dr. Barnhart] sat with me in his office [U of Penn] going over all of my history. He performed the ultrasound and procedure to check my tubes. When i returned with my husband he was thorough about our results and next steps...Doctor Barnhart was very thorough with details of my condition and what we can expect. He is very friendly and truly cares about his patients. He was very open and honest with what we should expect.
How was your experience with Kurt Barnhart at Penn Fertility Care?
Doctor Barnhart was very thorough with details of my condition and what we can expect. He is very friendly and truly cares about his patients. He was very open and honest with what we should expect. He answered all of my questions even if i called later with follow ups.
During treatment, were you treated like a number or a human with Kurt Barnhart at Penn Fertility Care?
He sat with me in his office going over all of my history. He performed the ultrasound and procedure to check my tubes. When i returned with my husband he was thorough about our results and next steps
10
Doctor
Kurt Barnhart
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
6 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Business Executive
1st of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Very compassionate and honest doctor. He has helped two of my friends successfully. I would recommend to any friend. Dr. Edwards tried different things with me, but I was unsuccessful. He still checks on me and is interested in my progress.... He used clinks for IUI and froze all embryos for PGS due to my prior natural miscarriages. All my FETs were controlled (medicaged).... I was 34 and he fevimmended we don’t transfer two at a time. I am now almost 39 and still not pregnant...
Very caring and advanced. My concern that they [University of Pennsylvania Fertility Care] don’t do an overall holistic personalized testing. I am still unexplained after being with them for over 2.5 years. They have helped two of my friends and my friends are very happy with the care they received.... [the nurse was] Very caring. Took my case personally. I have her cell phone and can text her if I need to. She is my advocate.
How was your experience with Scott Edwards at Penn Fertility Care?
Very compassionate and honest doctor. He has helped two of my friends successfully. I would recommend to any friend. Dr. Edwards tried different things with me, but I was unsuccessful. He still checks on me and is interested in my progress.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Be your best advocate with any doctor out there.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
I can’t recall exactly. He used clinks for IUI and froze all embryos for PGS due to my prior natural miscarriages. All my FETs were controlled (medicaged).
Describe your experience with your nurse at Penn Fertility Care.
Very caring. Took my case personally. I have her cell phone and can text her if I need to. She is my advocate.
Describe your experience with Penn Fertility Care.
Very caring and advanced. My concern that they don’t do an overall holistic personalized testing. I am still unexplained after being with them for over 2.5 years. They have helped two of my friends and my friends are very happy with the care they received.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
$30k maybe.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
I was 34 and he fevimmended we don’t transfer two at a time. I am now almost 39 and still not pregnant...
What specific things went wrong at Penn Fertility Care?
  • Failed to call with results
Describe the specific things that went wrong at Penn Fertility Care.
Nothing specific.
10
Doctor
Scott Edwards
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Penn Fertility Care
Philadelphia - Walnut St
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unsuccessful
NPS
8
NPS
8
Age 31 - 33
4 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Writer
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Shah was honest with me through the process. She didn't sugar coat things and she let me know her thoughts freely...She took time to determine what my expectations were and whether I wanted to pursue IVF treatments before recommending them to me...For each of my four IVF cycles with Dr. Shah, I was treated with an antagonist protocol. I used the highest dosages of stim treatments due to my diminished ovarian reserve
The physicians [of Penn Fertility Care] function as a team, though your primary physician of course has final say in your treatment. But it's nice to know that multiple physicians are looking at your treatment cycle and providing input. The clinic is well organized overall, though sometimes I had to do some legwork dealing with my insurance coverage and getting certain specialty medications delivered to the clinic
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Shah was honest and open with me about the risks and the chances of these treatments working. She took time to determine what my expectations were and whether I wanted to pursue IVF treatments before recommending them to me. I always felt like she listened to my concerns and took time to go over studies I found and give me her honest opinion about them. But she was quick to let me know if she did not agree with something, and to give me her reasoning. I felt this was fair, especially since I am also a physician and I deferred to her expertise with the understanding that it was much greater than mine in this field. When we disagreed about next steps, I switched to a different physician in the clinic. But there was no animosity involved with the switch. It was simply a difference of opinion after I experienced two miscarriages with PGS normal embryos. I wanted to pursue further workup for endometriosis and also to try prednisone and Lovenox for my next transfer. Dr. Shah disagreed with this course of action because she felt that there wasn't enough data to justify trying this. I understood her point of view, but I ended up switching to a physician who was willing to try these interventions even without the absence of strong data to support them. Every doctor is different, and I respect their right to practice in the way they see fit, as long as they provide evidence based and compassionate care. Dr. Shah did provide that, so I have no misgivings. For what it's worth, the additional workup and interventions did not end up yielding a pregnancy, so we are now pursuing surrogacy as our next option with the embryos we have remaining.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Don't take Dr. Shah's sometimes blunt or brisk manner as a lack of compassion. She does very much care about the outcome and wants it to be successful. But she is data driven and will not pursue treatments that she feels may do more harm than good, especially if the evidence for these treatments is weak at best.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah was honest with me through the process. She didn't sugar coat things and she let me know her thoughts freely. I could tell that she cared about the outcome, but she did not give me any false hope.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
For each of my four IVF cycles with Dr. Shah, I was treated with an antagonist protocol. I used the highest dosages of stim treatments due to my diminished ovarian reserve (AMH of 0.08 ng/mL). I used 450 IU of Gonal-F alone initially. I then added in 150 IU of Menopur and decreased the Gonal-F to 300 IU after a few days. I used 250 mcg of Ganirelix to prevent ovulation for the last week or so of each stim cycle. Due to my low AMH, my stim cycles were significantly longer than average, between 13-17 days. I triggered with 10,000 IU of HCG 36 hours prior to my egg retrievals. Below are the details of each cycle with Dr. Shah: IVF Cycle 1 (February 2020): Gonal-F 450 IU x 6 days, then 300 IU x 8 days; Menopur 150 IU starting on stim day 7 x 2 days, then decreased to 75 IU x 6 days; Ganirelix 250 mcg starting on stim day 9 x 7 days; HCG trigger 10,000 IU on stim day 15. Started progesterone 50 mg on night of retrieval in preparation for fresh transfer. Retrieved: 6 eggs, Mature: 3 eggs, Fertilized (ICSI): 3 eggs, Fresh transferred 2 day-3 embryos which ended in chemical pregnancy, froze 1 embryo on day 5 (mosaic trisomy 18). IVF Cycle 2 (May 2020): Gonal-F 450 IU x 3 days, then 300 IU x 13 days; Menopur 150 IU starting on stim day 4 x 13 days; Ganirelix 250 mcg starting on stim day 10 x 8 days; HCG trigger 10,000 IU on stim day 17. Retrieved: 8 eggs, Mature: 4 eggs, Fertilized (ICSI): 4 eggs, Froze 1 embryo on day 5 (PGS aneuploid), Froze 1 embryo on day 6 (PGS euploid). IVF Cycle 3 (August 2020): Gonal-F 450 IU x 4 days, then 300 IU x 11 days; Menopur 150 IU starting on stim day 5 x 11 days; Ganirelix 250 mcg starting on stim day 8 x 9 days; HCG trigger 10,000 IU on stim day 16. Retrieved: 12 eggs, Mature: 6 eggs, Fertilized (ICSI): 6 eggs, Froze 4 embryos on day 5 (PGS mosaic and aneuploid), Froze 2 embryos on day 6 (PGS euploid). IVF Cycle 4 (February 2021): Gonal-F 450 IU x 4 days, then 300 IU x 9 days; Menopur 150 IU starting on stim day 5 x 8 days; Ganirelix 250 mcg starting on stim day 7 x 7 days; HCG trigger 10,000 IU on stim day 13. Retrieved: 15 eggs, Mature: 5 eggs, Fertilized (ICSI): 5 eggs, Froze 4 embryos on day 5 (PGS euploid), Froze 2 embryos on day 6 (PGS euploid), Froze 1 embryo on day 7 (PGS mosaic). I also had an ERA done in October 2020 before my first FET since I had a small amount of PGS euploid embryos to work with (I requested this and Dr. Shah agreed). It showed I was pre-receptive so we added in 24 additional hours of progesterone for my FETs. Frozen embryo transfer protocol involves taking OCPs alone for 10 days, then adding on microdose Lupron injections (10 units) for another 7 days, then continuing microdose Lupron alone for 3 days, then decreasing microdose Lupron to 5 units and adding in Estrace 2 mg daily x 4 days, then 2 mg twice daily x 4 days, then 2 mg three times daily x 7 days, followed by a lining check and labs. Goal estrogen level above 200, goal lining above 7 mm. FET #1 (December 2020): Transferred PGS euploid day 6 4AA embryo. Miscarriage at 6 weeks (heartbeat detected in ER where I went after I started bleeding, due to SCH, but miscarriage completed). FET# 2 (May 2021): Transferred PGS euploid day 6 3BA embryo. Miscarriage at 6 weeks after heartbeat detected in clinic (no heartbeat on subsequent US, did have SCH but no bleeding this time). I proceeded to try another FET with a different physician. It ended up with a negative pregnancy test.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina Ward)
Christina was an excellent nurse during this process. She showed compassion, encouragement, and concern. She went above and beyond to coordinate my care, and even stayed on with me as my nurse after I switched providers at the clinic for my last embryo transfer. I truly appreciate her hard work and optimism during my difficult course of fertility treatments.
Describe your experience with Penn Fertility Care.
Penn Fertility has been overall wonderful. When the pandemic shut down the clinic in early 2020, we panicked a little and switched our care to Shady Grove because they were still open. We did one cycle there, and ended up with zero embryos from that cycle. Our other four cycles were at Penn, and each cycle yielded multiple embryos. So we immediately returned to Penn once they reopened. The physicians function as a team, though your primary physician of course has final say in your treatment. But it's nice to know that multiple physicians are looking at your treatment cycle and providing input. The clinic is well organized overall, though sometimes I had to do some legwork dealing with my insurance coverage and getting certain specialty medications delivered to the clinic (my specialty pharmacy would not deliver Lupron depot to my home, and it was pretty difficult to coordinate delivery of this medication with Penn. But eventually we got it done). The nursing staff is compassionate. I'm happy with the care I received to date.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
I had insurance that covered most of the costs of IVF. My final IVF cycle involved some more out-of-pocket costs after my insurance was maxed out. I believe that an IVF cycle out-of-pocket costs around $11,000. And I did have to pay for a couple of my transfers after my insurance was maxed. Each frozen transfer is $3,500 out of pocket. This includes all the ultrasounds and bloodwork through the first pregnancy test. My medications were also all covered by insurance, but they have an on-site pharmacy that offers discounted rates if you are paying out-of-pocket. My ERA was not covered by insurance. This cost $795.00 with Igenomix. And PGS testing with Cooper Genomics was $1,950 for up to 8 embryos, $250 for each additional embryo.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Shah encouraged eSET with PGS tested embryos, and I don't believe she would be willing to transfer multiple embryos if they were PGS tested. We did do a fresh 3 day transfer of two embryos after our first IVF cycle. This was recommended by the embryologist and not at our request.
8
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
10
NPS
8
Age 33 - 34
2 IVF
Male Factor
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Shah was always friendly and available when I had questions and concerns..She took the time to listen to me and explain everything thoroughly...She never pushed for something I wasn’t comfortable with. While we were unsuccessful, I was pleased with our experience. I felt she did everything she could...
[at Penn Fertility Care] You most likely will always see a different doctor for actual procedures. Everyone was always kind and caring, but other than your nurse, you’ll always see different faces...A single cycle with fresh transfer was $11,000. A FET $3,500.00...Over the 8+ months of visiting, I became familiar with a bunch of nurses, but there was always new people.
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Shah was always friendly and available when I had questions and concerns. She listened to what I wanted and felt was best for my body. She never pushed for something I wasn’t comfortable with. While we were unsuccessful, I was pleased with our experience. I felt she did everything she could.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Don’t be afraid to speak up and voice your concerns and ask questions.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah is very caring and answered any questions I had. She took the time to listen to me and explain everything thoroughly.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
Our first cycle with Dr. Shah we kept our doses lower to avoid OHSS. As a result I ended up with a small amount of eggs. This led to an unsuccessful day 3 transfer and no remaining eggs to freeze. The second cycle we doubled my meds, yes doubled. This resulted in 21 mature eggs, which was awesome! But our fresh transfer was canceled due to borderline OHSS. We ended up with 4 embryos to freeze. After 2 frozen embryo transfers (1 embryo and 2 embryos respectively) were unsuccessful we decided to take a break. We have 1 frozen embryo remaining.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina)
Christina was amazing!!!! She was honestly the best part of the entire experience. Always available, always willing to answer any questions. If you could pick the perfect nurse, it would be Christina 100%!!
Describe your experience with Penn Fertility Care.
You most likely will always see a different doctor for actual procedures. Everyone was always kind and caring, but other than your nurse, you’ll always see different faces. Over the 8+ months of visiting, I became familiar with a bunch of nurses, but there was always new people.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
A single cycle with fresh transfer was $11,000. A FET $3,500.00.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
7
Age 34 - 35
1 IVF
Male Factor
PCOS
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Bachman has always been willing to answer my questions, though I did have to often ask for a phone call. I have only seen her in person about 3 times, but it was clear that she was following my progress...If you're looking for a doctor who will be present and hold your hand every step of the way, Dr. Bachman probably isn't for you. That's not her fault, but rather the way that the clinic runs. I think if I had asked for her to reach out to me more, she would have. She did answer her cell phone on a Sunday to talk to me when I was upset about our canceled cycle. Considering how big and busy they are, she makes a considerable effort to communicate with you.
Penn Fertility is a big clinic. When not communicating directly with your doctor or nurse, you really have to keep on top of them and advocate for the things that you need, such as appointments and calls back from your treatment team. Appointments run on time, and I rarely have to wait...She [nurse] put through refills quickly for meds. She stayed on the phone and answered my many of questions. She was very understanding of my anxiety surrounding the process...
How was your experience with Emelia Bachman at Penn Fertility Care?
Dr. Bachman has always been willing to answer my questions, though I did have to often ask for a phone call. I have only seen her in person about 3 times, but it was clear that she was following my progress. Though my egg retrieval was a success, ultimately, we did not get any sperm from my husband's TESE procedure that happened concurrently. That was very disappointing, and even though Dr. Bachman did not have a role in that procedure, she still reached out to check in with us. She then guided me through the sperm donor process, which ultimately led to my current pregnancy. If you're looking for a doctor who will be present and hold your hand every step of the way, Dr. Bachman probably isn't for you. That's not her fault, but rather the way that the clinic runs. I think if I had asked for her to reach out to me more, she would have. She did answer her cell phone on a Sunday to talk to me when I was upset about our canceled cycle. Considering how big and busy they are, she makes a considerable effort to communicate with you.
What's one piece of advice would you give a prospective patient of Emelia Bachman at Penn Fertility Care?
Advocate for communication if you have questions or concerns.
During treatment, were you treated like a number or a human with Emelia Bachman at Penn Fertility Care?
I feel like Dr. Bachman truly cares about the outcome of our treatment, not just because it's her job or to make money, bit because she is invested in her patients' care. She called me after hours and gave me her cell phone number. She listened patiently when I cried about our cycle being canceled due to my husband having COVID. Even though she was on vacation when I had my egg retrieval, she called me before and after it happened, and filled the doctor in on my treatment history.
Describe the protocols Emelia Bachman used in your cycles at Penn Fertility Care and their degree of success.
For my egg retrieval, I stimmed with Gonal-F, Menopur, and Ganirelex. I was also taking baby aspirin and Lovenox due to an unrelated blood clotting disorder. I did a Lupron only trigger due to my risk for OHSS as a PCOS patient.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Tori )
Tori was generally good about communicating with me through phone and the myPennMedicine portal. She put through refills quickly for meds. She stayed on the phone and answered my many of questions. She was very understanding of my anxiety surrounding the process.
Describe your experience with Penn Fertility Care.
Penn Fertility is a big clinic. When not communicating directly with your doctor or nurse, you really have to keep on top of them and advocate for the things that you need, such as appointments and calls back from your treatment team. Appointments run on time, and I rarely have to wait. They have also fit me in once without an issue when I had car problems and was over 30 minutes late.
Describe the costs associated with your care under Emelia Bachman at Penn Fertility Care.
We chose to do a package that included one egg retrieval, embryo creation with ICSI, one year of storage, and one transfer. That cost roughly $12000. We spent roughly $3,000 on medications. Nothing was covered by our insurance.
Describe Emelia Bachman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
We only transferred one embryo. There was never any discussion of transferring multiple embryos.
10
Doctor
Emelia Bachman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Penn Fertility Care
Radnor
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020, Unsuccessful
NPS
7
NPS
8
Age 31
1 IVF
Male Factor
European
Income $100K - $199K
Operations
1st of 2 Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
Dr. Gracia was kind and she clearly knew what she was doing. She explained to my husband and I that she recommended having donor sperm as a backup in case his TESE was unsuccessful or only partially successful. She answered all of my questions during the two times I met with her personally...Dr. Gracia did not personally perform my egg retrieval or either of my embryo transfers
The most important thing to know about Penn Fertility Care is that while you may see a specific doctor to start, they operate as a team and different doctors will perform your procedures...They perform all of their procedures in their Market St office, but you can go to any of their locations for monitoring. They were very flexible with the monitoring appointments and I rarely had a long wait at appointments. I liked having the ability to contact them via email.
How was your experience with Clarisa Gracia at Penn Fertility Care?
Dr. Gracia was kind and she clearly knew what she was doing. She explained to my husband and I that she recommended having donor sperm as a backup in case his TESE was unsuccessful or only partially successful. She answered all of my questions during the two times I met with her personally.
What's one piece of advice would you give a prospective patient of Clarisa Gracia at Penn Fertility Care?
Ask about the logistics of how the practice works, how often you will see her and who will perform your procedures.
During treatment, were you treated like a number or a human with Clarisa Gracia at Penn Fertility Care?
Dr. Gracia was very kind and professional when I spoke with her directly.
Describe the protocols Clarisa Gracia used in your cycles at Penn Fertility Care and their degree of success.
For egg retrieval: Gonal-F, Menopur, Ganirelix, Lupron/hCG co-trigger. For embryo transfer: estrace and PIO.
Describe your experience with your nurse at Penn Fertility Care.
My assigned nurse was really nice however she wasn’t always working on the days someone had to call me so I often spoke to other nurses. However my emails and phone calls were always returned promptly.
Describe your experience with Penn Fertility Care.
The most important thing to know about Penn Fertility Care is that while you may see a specific doctor to start, they operate as a team and different doctors will perform your procedures. Dr. Gracia did not personally perform my egg retrieval or either of my embryo transfers, and I got the impression that she also wasn’t making all of my medication decisions either. I only met her twice in my time with this practice. This wasn’t necessarily a bad thing but it is important to have the right expectations and decide if that approach works for you. They perform all of their procedures in their Market St office, but you can go to any of their locations for monitoring. They were very flexible with the monitoring appointments and I rarely had a long wait at appointments. I liked having the ability to contact them via email.
Describe the costs associated with your care under Clarisa Gracia at Penn Fertility Care.
Everything was covered by my insurance except storage.
What specific things went wrong at Penn Fertility Care?
  • Provided conflicting information
Describe the specific things that went wrong at Penn Fertility Care.
My nurse “left the practice” suddenly before my last embryo transfer and no one told me. Also there was some conflicting info about medications given while doing stims for the egg retrieval but they corrected it.
7
Doctor
Clarisa Gracia
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Penn Fertility Care
Radnor
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
4
NPS
5
Age 40 - 41
2 IUI
1 IVF
PCOS
Unexplained
European
Teacher
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
the plan [with Dr. Shah] was to do PGS and frozen cycle(s) so the goal was to push my body a little harder than if we were doing fresh. The Dr wanted to be careful since I have a higher AMH about OHSS/over-responsiveness. We had around 12-15 mature follicles in each ovary prior to retrieval but they were only able to get 7 eggs out...After failed transfers, it would take at least a month to see her and so it felt like she didn't really know us and wasn't closely following our journey. She was conservative in her practice and was adamant at continuing the same protocol even after repeated failures. You need to be an advocate for your own needs and protocol because issues that might come up for you or your health might not be closely monitored or addressed if they're outside the standard protocol.
Our main nurse [at University of Penn Fertility Care] was not empathetic, especially when she had bad news to share. She was very laid back about details (e.g., suggesting we come in to get a written plan *after* the protocol & medications began)...We presented with a high TSH level for pregnancy and had been on a synthroid and having it monitored by my wife's GYN. When we switched to the fertility clinic we shared that and asked for further monitoring but it was rare and after our first FET, when we got a negative result, we pushed for a TSH test and discovered the level was 5.0.
How was your experience with Divya Shah at Penn Fertility Care?
When we saw Dr Shah she would always let us share our questions and provided very detailed (with notes!) explanations of her answers and, at times, what would happen next in our treatment. Unfortunately, we only saw Dr Shah in the office twice (an initial consultation and a meeting before starting IVF). After failed transfers, it would take at least a month to see her and so it felt like she didn't really know us and wasn't closely following our journey. She was conservative in her practice and was adamant at continuing the same protocol even after repeated failures. You need to be an advocate for your own needs and protocol because issues that might come up for you or your health might not be closely monitored or addressed if they're outside the standard protocol.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Choose Dr Shah because you're looking for a safe, researched-based practice that won't be aggressive and make sure you speak up and advocate for your own needs.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
When my wife would go in for monitoring, she wasn't allowed to hear any results from her ultrasounds, she was told to just lie there and then wait for the results each afternoon. Blood draws were often stressful, conversations with the nurses felt impersonal and information was often unclear or left out, so that we had to do our own research and make suggestions or double-check protocols.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
FSH / GNRH Antagonistic Protocol - the plan was to do PGS and frozen cycle(s) so the goal was to push my body a little harder than if we were doing fresh. The Dr wanted to be careful since I have a higher AMH about OHSS/over-responsiveness. We had around 12-15 mature follicles in each ovary prior to retrieval but they were only able to get 7 eggs out.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christine)
Our main nurse was not empathetic, especially when she had bad news to share. She was very laid back about details (e.g., suggesting we come in to get a written plan *after* the protocol & medications began). She could be hard to get in touch with and did not always seem to know the answers to critical questions we asked about what to do at various points in the protocol
Describe your experience with Penn Fertility Care.
The clinic is often fairly quiet and pretty efficient. There's free parking, although the lot is very busy/tight after the very early morning. All procedures must be done at the downtown office and procedures are done by whoever is on-call/working that day, not by your doctor. The nurses at the front desk never learn your name or get to know you. There are no discounts for procedures.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
Retrieval & biopsy - $9,000; FETs $2,500 (these prices have now been updated & significantly increased)
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Our Dr strongly encouraged single embryo transfers, it didn't feel like there was an option for anything else
What specific things went wrong at Penn Fertility Care?
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
We presented with a high TSH level for pregnancy and had been on a synthroid and having it monitored by my wife's GYN. When we switched to the fertility clinic we shared that and asked for further monitoring but it was rare and after our first FET, when we got a negative result, we pushed for a TSH test and discovered the level was 5.0. We were upset that this had not be addressed or monitored during the transfer process and that we only learned of the level at our own pushing/forcing the issue.
4
Doctor
Divya Shah
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
5
Clinic
Penn Fertility Care
Radnor
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 32
Male Factor
Latinx
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Shah was very personable. She gave her full attention to my husband and I, gave us all of the information, and answered all of our questions. She even illustrated and wrote notes on paper for us...explained the potential treatments before the results were back and then explained then gave options for treatment. She gave me her opinion, but let my husband and I decide what the best treatment would be for us...We had our consultation, then had blood work, genetic testing, and an ultrasound all in her office minutes after the visit.
[University of Pennsylvania Penn Fertility Care's] strengths would be their location, cleanliness, and assess to other care. The clinic is located in a health campus with other offices, a lab, and radiology department. They do not do surgery there, so the egg retrieval would have to happen in downtown Philadelphia...She [nurse] explained everything thoroughly and provided me with her direct number...Plan on having some testing done after the consultation as well. We had our consultation, then had blood work, genetic testing, and an ultrasound all in her office minutes after the visit.
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Divya’s strengths include showing compassion, being detail oriented, knowledgeable, and thorough. I haven’t had any negative experiences with Dr. Divya. She explained what would happen every step of the way and also explained the results to all of our testing. She also explained the potential treatments before the results were back and then explained then gave options for treatment. She gave me her opinion, but let my husband and I decide what the best treatment would be for us.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
My advice to anyone would be to be prepared with questions. Plan on having some testing done after the consultation as well. We had our consultation, then had blood work, genetic testing, and an ultrasound all in her office minutes after the visit.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah was very personable. She gave her full attention to my husband and I, gave us all of the information, and answered all of our questions. She even illustrated and wrote notes on paper for us.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
We haven’t started any treatment as of yet, but she recommended IVF for us. We’ll be going over the details at our next appointment.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Christina)
The nurse was just as nice and knowledgable as Dr. Shah. She explained everything thoroughly and provided me with her direct number.
Describe your experience with Penn Fertility Care.
The clinic’s strengths would be their location, cleanliness, and assess to other care. The clinic is located in a health campus with other offices, a lab, and radiology department. They do not do surgery there, so the egg retrieval would have to happen in downtown Philadelphia.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
I haven’t completed treatment, but I believe IVF will cost about $15,000. Medications alone will cost a couple thousand and egg freezing will cost about $500 for 3 months (I believe).
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
She stated that for young couples, I believe under 35 years of age, she would recommend single embryo transfer, but I think it would ultimately be the patient’s decision.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 32
5 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When we started seeing Dr. Shah we had come from another fertility clinic who told us that IVF was the only option we should consider. Instead of just moving us along to that process, Dr. Shah ordered new rounds of bloodwork and some additional tests to round our our history that the other clinic hadn't done.... I have been taking the highest dosage allowed of Clomid coupled with an Ovidrel shot to trigger ovulation and timed intercourse. That combination works best for me - other options have not worked. Because I have PCOS and annovulation, she has not recommended that we move onto Clomid and IUI.
Dr. Shah and the team at UPenn Radnor knows me by name and always refers to me in that way during appointments.... What I appreciate most about UPenn is that they are a teaching hospital. One of the first things that Dr. Shah said to us is that she will never push us to the most invasive - and often most expensive - treatment plan. Because they are a teaching and research hospital, there is benefit in moving through each prescribed option and trying things multiple times.
How was your experience with Divya Shah at Penn Fertility Care?
When we started seeing Dr. Shah we had come from another fertility clinic who told us that IVF was the only option we should consider. Instead of just moving us along to that process, Dr. Shah ordered new rounds of bloodwork and some additional tests to round our our history that the other clinic hadn't done. Once we had those results, we were presented with two options - continue trying Clomid or move onto IVF. Given our current financial situation, it was a blessing to hear that Clomid was still a viable option for us. Since that first consultation I've seen Dr. Shah twice more. Each appointment she takes the time to explain to me in very simple ways what is going on in my body and how that impacts my fertility. She's patient and willing to explain things multiple times to make sure I feel comfortable with our plan. She's the best person we could have guiding us through this process at this time.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
It took us over a month between when we initially called for an appointment and when we were able to schedule one, so I'd consider calling early. I also don't see her at every appointment, but have been able to (and encouraged by the nurses) schedule other appointments with her if I need to.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah and the team at UPenn Radnor knows me by name and always refers to me in that way during appointments. Additionally, they know that we drive over an hour each way to our appointments and make every effort to give me the first appointment slot so that my work day isn't interrupted significantly. They are reassuring and answer even some of the simplest of questions.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I have been taking the highest dosage allowed of Clomid coupled with an Ovidrel shot to trigger ovulation and timed intercourse. That combination works best for me - other options have not worked. Because I have PCOS and annovulation, she has not recommended that we move onto Clomid and IUI. IUI isn't going to increase our chances all that much more and because it isn't covered by my insurance, she doesn't think it's something we necessarily need to consider. This treatment combination has produced one strong follicle in 4 of the 5 cycles we've completed. We had no reaction in the last cycle which caused us to take a break for the summer. We just resumed last week and are in the middle of a sixth Clomid cycle now.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Susan)
Susan is the NP who is the primary on my case. She's just fantastic - even though we're in our sixth round of Clomid treatment, she has walked me through the steps every time and hasn't assumed I know what to do because I've done it before. She returns my phone calls within the same day and even at appointments where I'm in and out of the office before she comes in, she still calls me in the same day to check in and make sure I'm feeling ok with where things are.
Describe your experience with Penn Fertility Care.
What I appreciate most about UPenn is that they are a teaching hospital. One of the first things that Dr. Shah said to us is that she will never push us to the most invasive - and often most expensive - treatment plan. Because they are a teaching and research hospital, there is benefit in moving through each prescribed option and trying things multiple times. It has resulted in a longer amount of time that we've been in treatment, which may not be for everyone depending on how long they've already been trying. But it's kept our treatments within the window of what is mostly covered by my insurance which meets our financial needs at this time.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 38 - 40
2 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Divya Shah] is a wonderful, honest, thorough physician and she never got frustrated with my thousands of questions. She did everything she could to explain each step of my treatments with me. She also was extremely honest with me in regards to my fertility issues and what my realistic expectations for pregnancy were. I never felt like she would push me toward something she didn’t feel would work for me.
[UPenn is] Organized and caring!! I always felt and feel important to them. I have never felt like a number!! They are prompt and informative. The financial people are also amazing at helping navigate you through the insurance coverage you might have and fee schedules!!... They [monitoring appts] were scheduled times with a first come first served policy. Through the years I got to know both the sweet lab technician and the wonderful ultrasound tech! They were always understanding and excited when all was going well or on the harder days too!!
How was your experience with Divya Shah at Penn Fertility Care?
She is a wonderful, honest, thorough physician and she never got frustrated with my thousands of questions. She did everything she could to explain each step of my treatments with me. She also was extremely honest with me in regards to my fertility issues and what my realistic expectations for pregnancy were. I never felt like she would push me toward something she didn’t feel would work for me.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Come prepared with your questions and have an understanding of the process. I feel like having a handle on things and knowing what to ask shows that you are ready to make informed decisions and that you are completely invested in the process. She will explain and re-explain anything you don’t understand. She will give you realistic expectations and she will guide you toward the best options for your specific situation!
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
My doctor and the clinic always made me feel like my feelings, questions and requests were extremely important. I never felt like I was a number in Dr. Shah’s eyes!
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I did two iuis with her using an antagonist protocol, then we did and hsg which showed I more than likely have a blocked right tube. We tried a microdose Lupron ivf protocol which never led to a retrieval and was cancelled on cycle day 13 after no growth. I am currently in the tww after a succeful ivf cycle called the estrogen patch protocol and an antagonist protocol.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Dawn)
Always willing to listen, respectful, knowledgeable and caring!! They all go above and beyond the call of duty.
Describe your experience with Penn Fertility Care.
Organized and caring!! I always felt and feel important to them. I have never felt like a number!! They are prompt and informative. The financial people are also amazing at helping navigate you through the insurance coverage you might have and fee schedules!!
Describe your experience with your monitoring appointments at Penn Fertility Care.
They were scheduled times with a first come first served policy. Through the years I got to know both the sweet lab technician and the wonderful ultrasound tech! They were always understanding and excited when all was going well or on the harder days too!!
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
I have insurance coverage to a certain capped amount, so I only paid a copay for dr visits and for donor sperm related costs. Medication coverage limits were reached so I pay all Meds out of pocket.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Because of my low amh and my age, we decided to transfer two eggs to give me the best chance of a positive pregnancy test. I completely agree.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
N/A
Age 29
1 IVF
European
Income $100K - $199K
Accountant
1st of 2 Docs
Strongly Recommends
Successful
Dr. Shah is excellent at communicating what's going on. She breaks things down for "non-science people" and will re-explain something as much as you want. She is kind, compassionate and has been rooting for us since day 1. She is open to my concerns and suggestions (one example is that I wanted to try a natural FET instead of a medicated cycle). She explained the pros and cons of each and ultimately let me decide. This is just one example of many where she has helped me make a decision.
Be prepared to acknowledge that the office is run much differently than most other clinics because UPenn is a teaching hospital. Once I figured this out, it became much less stressful. You will be on hold a lot. You might have to follow-up with the nursing staff. If you miss a call, it's a huge pain to get the team back on the line. Having said that, Dr. Shah ALWAYS called me back in the same day that I asked to talk directly to her and there is ALWAYS an on-call doctor that you can reach (even at 3am). You just have to know that Dr. Shah is managing your care and that every single doctor at UPenn is fantastic, as well. I never had concerns about my care, it was just annoying the way their communication system is.
How was your experience with Divya Shah at Penn Fertility Care?
Dr. Shah is excellent at communicating what's going on. She breaks things down for "non-science people" and will re-explain something as much as you want. She is kind, compassionate and has been rooting for us since day 1. She is open to my concerns and suggestions (one example is that I wanted to try a natural FET instead of a medicated cycle). She explained the pros and cons of each and ultimately let me decide. This is just one example of many where she has helped me make a decision.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Be prepared to acknowledge that the office is run much differently than most other clinics because UPenn is a teaching hospital. Once I figured this out, it became much less stressful. You will be on hold a lot. You might have to follow-up with the nursing staff. If you miss a call, it's a huge pain to get the team back on the line. Having said that, Dr. Shah ALWAYS called me back in the same day that I asked to talk directly to her and there is ALWAYS an on-call doctor that you can reach (even at 3am). You just have to know that Dr. Shah is managing your care and that every single doctor at UPenn is fantastic, as well. I never had concerns about my care, it was just annoying the way their communication system is.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Please note that many of the nurses mentioned in other reviews are no longer at Penn. There have been a few wonderful new nurses (Christine and Dawn) who are excellent at relaying information, call back promptly and are kind and compassionate. Whenever I am there, everyone say hello to me and remembers me. I can reach Dr. Shah whenever I want to speak with her directly.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
Antagonist protocol for egg retrieval (BCP, Follistim, Menopur, Ganirellex). For transfers BCP, Lupron, Estrace, PIO, but ultimately what worked was a natural FET with only Crinone.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
The clinic follows the national recommended guidelines for embryo transfer. Due to my age, we transferred 1 embryo each time. Dr. Shah never pushed me to transfer more than 1 and I never asked to.
10
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
4 of 5
2016 - 2018, Unsuccessful
NPS
8
NPS
9
Age 27 - 29
2 IUI
PCOS
Unexplained
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Shah was very kind and very honest. She recognized how hard this is and always tried to remain positive but gave us her honest opinions.... She was very empathetic and clearly knowledgeable. My only negative is that she was more cautious than I would have liked, after 22 cycles all negative tests- I’ve learned I would’ve like to be more aggressive a year ago.... I did the first 8-10 cycles taking letrozole and times intercourse. We moved to letrozole and IUI because that did not work. Due to my PCOS, ovulation was unclear so we introduced ovidrel shots as well. I reacted fine to all of this, the 2.5 mg of letrozole day 3-7 just made me a little more emotional than usual.
I love the staff at Penn. Going through this for as long as I have, seeing the girls (Angie, Susan, Aleah) is nice. They’re familiar. They’re professional. They make me feel safe in a very hard situation....Strengths - Always on time with appointments, in and out. And they always provide fast, accurate feedback. Negatives- IVF is too expensive:( for something some of us need to have - our only hope - it’s disheartening to know I can’t afford the one thing that I need.
How was your experience with Divya Shah at Penn Fertility Care?
She was very empathetic and clearly knowledgeable. My only negative is that she was more cautious than I would have liked, after 22 cycles all negative tests- I’ve learned I would’ve like to be more aggressive a year ago.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
She will do whatever you choose - so push if you feel like you’re not being aggressive enough with your treatment.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah was very kind and very honest. She recognized how hard this is and always tried to remain positive but gave us her honest opinions.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I did the first 8-10 cycles taking letrozole and times intercourse. We moved to letrozole and IUI because that did not work. Due to my PCOS, ovulation was unclear so we introduced ovidrel shots as well. I reacted fine to all of this, the 2.5 mg of letrozole day 3-7 just made me a little more emotional than usual. Then we moved to gonal-f injectables with IUI. This cycle was longer because we started on too low of a dose. At this point we are back to monitoring with oral meds and times intercourse while saving for the inevitable (IVF).
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Susan)
I love the staff at Penn. Going through this for as long as I have, seeing the girls (Angie, Susan, Aleah) is nice. They’re familiar. They’re professional. They make me feel safe in a very hard situation.
Describe your experience with Penn Fertility Care.
Strengths - Always on time with appointments, in and out. And they always provide fast, accurate feedback. Negatives- IVF is too expensive:( for something some of us need to have - our only hope - it’s disheartening to know I can’t afford the one thing that I need.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
My insurance has covered everything except the gonal-f to date. IVF begins at $8,500. PGS testing is an additional $6,000 and meds between $2k and $5k.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. Shah does not perform multiple embryo transfer to my knowledge.
What specific things went wrong at Penn Fertility Care?
  • Provided conflicting information
Describe the specific things that went wrong at Penn Fertility Care.
When my primary nurse, Susan, was out on medical leave the replacement nurses called me with incorrect, conflicting information. I called and spoke with the Nurse Manager and she handled communications until Susan returned.
8
Doctor
Divya Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Penn Fertility Care
Radnor
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
4
NPS
4
Age 28
2 IVF
Male Factor
PCOS
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Shah is genuine and compassionate and although we rarely saw her, we felt like she was monitoring us closely from afar. She didn’t do any of my procedures and I think that played a part in feeling like a number and not a patient at this clinic... I was on a high-responder protocol. I was on Follistim 150 daily to start. Eventually added in Ganirelix and menopur. Eventually we attempted HGH because of a cycle that resulted in poor quality embryos, howevery retrieval was cancelled.
The NP [at UPenn-Radnor] assigned to us was the least compassionate human being I’ve ever met. She was very negative and made the whole IVF process near unbearable. Every time I asked that something be submitted to insurance, she gave me a snarky response about they would never cover it. She acted like I was an inconvenience to her daily.... I felt very out of touch with my own care due to almost never speaking with my doctor. I would speak with a new nurse every day (someone unfamiliar with me) regarding my lab results and medication adjustments.
How was your experience with Divya Shah at Penn Fertility Care?
Dr Shah is genuine and compassionate and although we rarely saw her, we felt like she was monitoring us closely from afar. She didn’t do any of my procedures and I think that played a part in feeling like a number and not a patient at this clinic.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Trust her and don’t be afraid to ask questions!
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr Shah was compassionate and I really felt that she was invested in our care. She called us whenever we got bad news and to give her best wishes when we decided to switch clinics. We didn’t get the outcome we had hoped for so we were eager to get some new ideas by switching clinics, but leaving Dr Shah was bittersweet.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
I was on a high-responder protocol. I was on Follistim 150 daily to start. Eventually added in Ganirelix and menopur. Eventually we attempted HGH because of a cycle that resulted in poor quality embryos, howevery retrieval was cancelled.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Susan Tronicelli)
The NP assigned to us was the least compassionate human being I’ve ever met. She was very negative and made the whole IVF process near unbearable. Every time I asked that something be submitted to insurance, she gave me a snarky response about they would never cover it. She acted like I was an inconvenience to her daily.
Describe your experience with Penn Fertility Care.
I get the impression that this clinic may be more concerned with their statistics than with their patients. There are about a dozen doctors and in my time there, I saw every single doctor once for one procedure or another. After over a year at the clinic, I still felt like a new patient.
Describe the costs associated with your care under Divya Shah at Penn Fertility Care.
We paid separately for the egg retrieval ($12,000), FET ($2,500). PGD was paid directly to the lab and meds were separate. I must also say that the Financial coordinator is extremely unhelpful! We were better off googling. At my first meeting with her, I asked her what options there were for paying (do people ever take out loans, are there assistance programs, any opportunities for discounted meds, etc) and she looked at me like I had 12 heads.
Describe Divya Shah's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
We got the lecture about risks of multiples to the nth degree. I was told I would be the next octomom if we transferred two embryos!
What specific things went wrong at Penn Fertility Care?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Penn Fertility Care.
I felt very out of touch with my own care due to almost never speaking with my doctor. I would speak with a new nurse every day (someone unfamiliar with me) regarding my lab results and medication adjustments.
4
Doctor
Divya Shah
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
4
Clinic
Penn Fertility Care
Radnor
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5