University of Utah

100% strongly recommend

12 Reviews

Joseph Letourneau

98% strongly recommend

4 Reviews

Megan Link

84% strongly recommend

16 Reviews

Matthew Peterson

71% strongly recommend

42 Reviews

Sarah Berga

63% strongly recommend

3 Reviews

Erica Johnstone

67% strongly recommend

36 Reviews

William Keye

67% strongly recommend

2 Reviews

James Hotaling

50% strongly recommend

4 Reviews

Mark Gibson

0% strongly recommend

1 Review

Kirtly Parker Jones

0% strongly recommend

1 Review

Show 6 more

This clinic has 2 offices
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Salt Lake City

675 Arapeen Way

Salt Lake City, UT 84108

801-581-3834

South Jordan

5126 W. Daybreak Parkway

South Jordan, UT 84095

2019 - 2020, Unsuccessful

Age 27 - 28

1 IVF

1 Egg Freezing

Tubal Blockage

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Dr. Megan Link was very caring and welcoming to talk to. With our first consultation appointment she made both myself and my husband feel as comfortable as we could be (under the circumstances) and was more than happy to answer all of our questions with in depth answers...[she] had a preference of transferring one embryo vs multiple which worked out great for us because that was our plan all along.

The [University of Utah] clinic as a whole is very put together, all who work there are patient, kind and amazing at what they do. Everyone that we worked with from the urologist to the ladies at the front desk to the embryologist was very professional and pleasant to work with. I feel like for the care that me and my husband received that their fertility pricing is an acceptable rate. They also offer different options and rates for IVF cycles.

How was your experience with Megan Link at University of Utah?

Dr. Megan Link is a very compassionate and down-to-earth individual. On the days that we saw her or couldn't make the drive down and had phone call appointments, she was focused on us and took her time explaining everything. She was the perfect combination of being straight forward and kindhearted. Going through infertility treatments is HARD (which is still an understatement) and she understands that which was comforting.

What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?

If you think you're list of questions that you bring in to your appointment is embarrassing or too long, don't! Megan Link encourages all of your questions and is completely prepared to answer them and to have you leaving your appointment feeling better than when you first showed up!

During treatment, were you treated like a number or a human with Megan Link at University of Utah?

Dr. Megan Link was very caring and welcoming to talk to. With our first consultation appointment she made both myself and my husband feel as comfortable as we could be (under the circumstances) and was more than happy to answer all of our questions with in depth answers. She didn't just talk to me (which I've had in the past with a couple of my Ob/Gyns) she made sure to look at my husband and really include him in the conversation and process. Dr. Megan Link had a calm and warm voice and never made us feel rushed.

Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.

I have a normal period so I wasn't put on birth control. Instead we went straight in to STIMS after my baseline ultrasound came back normal. I was put on Gonal-F and Menopur once a day for 4 days. On day 5 I went in for my first follicle ultrasound and also was instructed to start taking Cetrotide along with the other two meds. I used Cetrotide, Gonal-F and Menopur for 3 more days, on day 8 of STIMS I had another follicle scan which showed that I was ready for the trigger shot that night. On day 8 I took Gonal-F and Menopur shots and then at 7:30pm gave myself the "trigger shots", Lupron and HCG. Day 9 was my "rest day" from shots. The following day was egg retrieval and then that night I started Progesterone in Oil shots once a day for 4 days. My next ultrasound appointment revealed that I had OHSS (ovarian hyperstimulation syndrome) and was unable to do a fresh transfer. All medication was stopped. At this point I needed to wait until my period showed up before I could schedule my next baseline ultrasound. Once this happened I was put on 3 mg of estrogen (pill form) twice a day for 10 days. On the 10th day I had an ultrasound and then started Progesterone in Oil (PIO) shots once a day. I did this for 6 days and on the 6th day was my scheduled Frozen Embryo Transfer. I was given a lupron shot on this day. I continued to take estrogen and PIO shots up until I received my negative pregnancy test result 13 days post transfer.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Lisa Henderson)

Honestly, I can not say enough good things about the nursing staff at the U of U Reproductive Endocrinology & Infertility clinic! Their communication skills were impeccable, the coordination they provided for making appointments was very accommodating. We lived 3 hours away and where all of the appointments are done earlier in the morning they were very flexible with me when I arrived earlier or later to an appointment. I worked with a couple of different nurse coordinators and they always made sure that they were on the same page and no confusion between them.

Describe your experience with University of Utah.

The clinic as a whole is very put together, all who work there are patient, kind and amazing at what they do. Everyone that we worked with from the urologist to the ladies at the front desk to the embryologist was very professional and pleasant to work with. I feel like for the care that me and my husband received that their fertility pricing is an acceptable rate. They also offer different options and rates for IVF cycles.

Describe your experience with your monitoring appointments at University of Utah.

All monitoring appointments were scheduled in the mornings. Because I had such a far drive (3 hours one way) I would schedule one of the later slots available. If I showed up earlier they were always able to get my in right away. I never waited longer than 10 minutes in the waiting room!

Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

Dr. Megan Link had a preference of transferring one embryo vs multiple which worked out great for us because that was our plan all along. Where the only reason we couldn't get pregnant is because of complete tubal blockage, the success rate of a single embryo transfer was higher.

What specific things went wrong at University of Utah?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at University of Utah.

My pharmacy never received a prescription from my nurse. So I contacted her and she admitted to forgetting but got it called in right away. It didn't end of being an issue though because we had done this early enough that the medication wasn't needed right away.

Doctor

Megan Link

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

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Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Andrew Moore University of Utah

2019 - 2020, Unsuccessful

Age 22 - 23

1 IUI

Anovulation

Male Factor

PCOS

Tubal Blockage

Income $0 - $49K

2nd of 2 Docs

Neutral

Strongly Recommends

Unsuccessful

Review of

[Dr. Andrew Moore] He has great bedside manner and I appreciate that...Something I liked about him is that he gave me the options and possibilities, then I could go over with a nurse what it would entail financially and whatever worked best for us, he would support. One thing that he lacked is the ability to communicate and explain things clearly...When I first started seeing him, I felt like a human with needs that mattered. As time went on, he got much busier and I started to feel a lot more like a number.

The nurses [of University of Utah] are great. They are very on top of things and organized...The clinic is great. Very clean and up to date. I often had to wait for appointments because they ran a little behind. But overall, a good experience. I appreciated that the front desk lady almost always would answer my call and that the clinic was very understanding of rescheduling. I think the patient portal needs a little bit of work.

How was your experience with Andrew Moore at University of Utah?

As a patient of Dr. Andrew Moore, I overall have had a mostly positive experience. I heard once that everyone who has success with a doctor, will have great things to say about the doctor. While others who do not have success, usually have negative things to say. I’ll try not to let my lack of success sway how Dr, Moore actually is as a doctor. He is very kind and soft spoken. He has great bedside manner and I appreciate that. He is understanding and wants only the best for his patients. He is especially understanding when it comes to the financial aspect of infertility treatments. Something I liked about him is that he gave me the options and possibilities, then I could go over with a nurse what it would entail financially and whatever worked best for us, he would support. One thing that he lacked is the ability to communicate and explain things clearly. I often left with questions and concerns that were not addressed. I often found myself calling a few times a week to ask about things that were never brought up. This happened more times than I would have liked. But on that same note, if I were to ask questions, he would always answer. He is just not the greatest about explaining as you go. During follicle checks, I was constantly having to ask what things meant or if that was good or bad. This could be frustrating. Dr. Moore has overall been a great doctor. He is realistic and will tell you what the likelihood of things are, yet he always remains hopeful and positive for you.

What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?

I would tell them to make sure you make it a point to ASK about anything you want to know and to not assume it will just be told to you. Come in with a list of questions every appointment.

During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?

Dr Moore is a great person and doctor. When I first started seeing him, I felt like a human with needs that mattered. As time went on, he got much busier and I started to feel a lot more like a number.

Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.

I first started with medicated cycles. This was just Femara 5 mg. My body did not respond at all. Next month we tried femara 7.5 and it did not work. We tried this again and then we realized the follicles that grew a tiny bit, turned into cysts. They went away on their own. Then we tried Femara 7.5 with an HCG trigger shot. No success. Then we tried Femara 7.5 with 75 IU of Gonal F every other day for a week and an IUI. Still no success.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Ashley Berglund)

The nurses are great. They are very on top of things and organized. I sometimes felt like an inconvenience, but that also could have been my own insecurity.

Describe your experience with University of Utah.

The clinic is great. Very clean and up to date. I often had to wait for appointments because they ran a little behind. But overall, a good experience. I appreciated that the front desk lady almost always would answer my call and that the clinic was very understanding of rescheduling. I think the patient portal needs a little bit of work. But I really liked the clinic and would recommend them

Describe the costs associated with your care under Andrew Moore at University of Utah.

Costs were very reasonable. An ultrasound was about $300. Follicle check was $190. An IUI was $400

What specific things went wrong at University of Utah?

Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to inform you of changes in protocol
Failed to convey critical information

Doctor

Andrew Moore

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Andrew Moore University of Utah

2017 - 2019, Unknown Success

Age 35 - 37

7 IUI

Unexplained

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

each time I specifically asked to speak with Dr Johnstone, she contacted me personally. When you have her time, she is 100% focused on you and takes the time to answer each question...She is sympathetic and has a great bedside manner. I do wish we would’ve exhausted all possible options to attempt to diagnose my unexplained infertility, but I understand the limitations due to insurance and clinic guidelines and recommendations. She is very knowledgeable and is aware of all published research and updates in infertility, and is happy to discuss them with you...she is constantly reviewing your chart and notes and messages. If you need to reach her, she is available.

The nurses at UCRM are well educated and informative. They will consult with your RE if you have a question they aren’t sure how to address. Unfortunately I had a few instances of unanswered messages and phone calls that resulted in me calling the after hours on call physician for clarification on a trigger shot timing and cycle procession. Sometimes your questions are answered in a few hours and other times it’s 24 hours plus...Strength: experienced providers and nursing staff. CAP approved Andrology and embryology laboratories. Evidence-based practice. Weakness: university-based setting, so you’ll have fellows performing ultrasounds and IUI’s. Frustrating lack of communication with nurses and your primary RE at times. You have to be your own advocate- do not depend on anyone but yourself to remember specifics or your history, even if they are performing an ultrasound or IUI.

How was your experience with Erica Johnstone at University of Utah?

Dr. Johnstone takes as much time as is needed to answer all of your questions. She is sympathetic and has a great bedside manner. I do wish we would’ve exhausted all possible options to attempt to diagnose my unexplained infertility, but I understand the limitations due to insurance and clinic guidelines and recommendations. She is very knowledgeable and is aware of all published research and updates in infertility, and is happy to discuss them with you.

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

Even if you don’t see Dr. Johnstone at every appointment, know she is constantly reviewing your chart and notes and messages. If you need to reach her, she is available.

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

The clinic is very busy and you’re often seen or educated by other providers (ultrasound tech, nurse, other doc on call). However, each time I specifically asked to speak with Dr Johnstone, she contacted me personally. When you have her time, she is 100% focused on you and takes the time to answer each question

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

The overall strategy was to try clomid and IUI for a few cycles. This resulted in one chemical pregnancy. We moved to letrozole with GonalF after issues with thin lining due to clomid. This change resulted in a single intrauterine pregnancy, which resulted in miscarriage at week 11 due to trisomy 18. We had a hysteroscopy and then 3 more medicated IUI cycles with letrozole and gonalF, all of which failed. We are moving to IVF next.

Describe your experience with the nursing staff at University of Utah.

Describe your experience with University of Utah.

Strength: experienced providers and nursing staff. CAP approved Andrology and embryology laboratories. Evidence-based practice. Weakness: university-based setting, so you’ll have fellows performing ultrasounds and IUI’s. Frustrating lack of communication with nurses and your primary RE at times. You have to be your own advocate- do not depend on anyone but yourself to remember specifics or your history, even if they are performing an ultrasound or IUI.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

IUI are $360 Ultrasound for monitoring IUI are $230 (cash) PLUS a $50 office visit fee (new in May 2019) Consult with Dr. Johnstone around $200 depending on length and if it’s a follow up visit. Moving to IVF this cycle. Estimated costs of retrieval and embryology, PLUS embryo biopsy is $10, 830 Not including meds ($4-8,000) Frozen embryo transfer is $2,720, does not include meds ($600-800)

Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

I did not have an embryo transfer.

What specific things went wrong at University of Utah?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at University of Utah.

I had to call or message repeatedly to have prescriptions called into the pharmacy. Nurse failed to follow up with me regarding proceeding of IUI based on over stimulation. I had to call the after hours on call physician for clarification

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2021, Unsuccessful

Age 44

European

Professor

4th of 4 Docs

IVF With Other Docs

1 Egg Freezing With Other Docs

Doesn't Recommend

Unsuccessful

Review of

I only spent 5% of my experience with Dr. Johnstone who was fine, but 90% of the experience was with the overall staff and it was frustrating and chaotic. There was little way to communicate with Dr. Johnstone herself via direct email or phone, nearly everything is routed through nurses and staff who struggled to provide competent service...the few times I saw the Dr. she was kind...

The nurses [at University of Utah] got my protocol wrong again and again--sending me info for a fresh IVF cycle when I was using frozen eggs. Then, that information got passed on to billing and I was billed multiple times for fresh transfer steps like egg retrieval when I was using frozen eggs. Billing got so confused that they sent me codes--medical number codes--instead of descriptions of the treatments--that I had to google and look up myself to discover the errors and make corrections. This happened multiple times...

How was your experience with Erica Johnstone at University of Utah?

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

I wouldn't recommend using her facility, especially for egg freezing. Go somewhere else.

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

Dr. Johnstone was kind and competent during the 5% of the process that I spent with her. The rest of the time was spent with other members of her staff, and they were disorganized and harried and unhelpful. I got the idea that the nurse assigned to me was either overworked and ready to quit, or about to get fired, but trying to communicate with the office was nothing but frustration for four solid months.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

I froze my eggs at this facility with another doctor who is not there anymore. I saw that they had the latest technology, but when I completed my cycle they only got a handful of eggs and the doctor who happened to be on call to perform the retrieval that day (it's a random doctor, not the same one you see for appts) said that I should come back and do it again "because they didn't use the protocol he would have recommended" and that I was one of the first egg freezing patients they had ever had. That would have been good to know before handing them $10k. He basically admitted that they hadn't used the best protocol for egg freezing, and insinuated that they used one better suited for fresh transfer IVF, which is the majority of their business. Later, I used the frozen eggs to do an IVF ;cycle with Dr. Johnstone.

Describe your experience with your nurse at University of Utah.

I would describe my experience with the staff and nurses as frustrating and chaotic. From the first time I made contact, the nurses and staff sent me info and protocols for fresh transfer IVF. I had to remind them again and again that I was using frozen eggs. They would then ask, where are the eggs coming from? You have them! Your office froze my eggs! This went back and forth in a circle a half dozen times. I think they do 99% fresh transfer IVF, and anything else throws them and you into a cycle of confusion. Communication with the nurses and staff was so poor that I spent hours on it some weeks trying to get questions answered or get important steps coordinated. Twice I had to get an expensive and somewhat invasive prep procedure done over again because of poor communication (had a saline uterine check performed at the wrong time in my cycle). The nursing staff was almost passive aggressive about responding to these issues, as though I was a pest and a problem instead of a patient frustrated by their lack of responsiveness.

Describe your experience with University of Utah.

Again, working with this clinic was frustrating and chaotic. I never felt like I was in good hands. The nurses got my protocol wrong again and again--sending me info for a fresh IVF cycle when I was using frozen eggs. Then, that information got passed on to billing and I was billed multiple times for fresh transfer steps like egg retrieval when I was using frozen eggs. Billing got so confused that they sent me codes--medical number codes--instead of descriptions of the treatments--that I had to google and look up myself to discover the errors and make corrections. This happened multiple times. When I went to have the actual embryo transfer done and the Dr. pulled up my file, the information for the sperm donor did not match my husband's information and she left the room for a long, awkward pause in which both of us wondered if they had used the wrong sperm. She came back and said that someone on staff had just used the wrong sticker and that other numbers matched so it was fine (how would you even know?). I almost laughed out loud because that was the icing on the cake for what had been a three-ring-circus the entire cycle. Or, so I thought. The actual coup-de-grace was that two months after my IVF cycle, I got a bill for egg storage for my frozen eggs--when I had just used them all in my IVF cycle. I had to make multiple phone calls in which no one could seem to confirm whether I actually still had frozen eggs remaining. This was extremely unprofessional for anyone in this business, because to tell a patient that they no longer have eggs, and then float the possibility that maybe they magically do have some left--raises all kinds of hopes for a patient that are cruel to raise. In the end there were of course no eggs, and they canceled the bill. I received no apology. I went into this cycle with low hopes for success because I only had a half dozen eggs. Thankfully, I have a child without the help of IVF. But this experiences was tragi-comically bad even with low expectations for success. Having said all this, the few times I saw the Dr. she was kind and the lab seems competent.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

I paid $10k out of pocket for egg freezing and retrieval. Insurance covered later IVF and I paid about $2,500 out of pocket. I paid about $500/year for frozen egg storage.

What specific things went wrong at University of Utah?

Lost paperwork
Failed to order appropriate test
Failed to send your chart to another clinic
Failed to convey critical information

Describe the specific things that went wrong at University of Utah.

As mentioned previously, working with this clinic was frustrating and chaotic. I never totally felt like I was in good hands. The nurses got my protocol wrong again and again--sending me info for a fresh IVF cycle when I was using frozen eggs. Then, that information got passed on to billing and I was billed multiple times for fresh transfer steps like egg retrieval when I was using frozen eggs. Billing got so confused that they sent me codes--medical number codes--instead of descriptions of the treatments--that I had to google and look up myself to discover the errors and make corrections. This happened multiple times. When I went to have the actual embryo transfer done and the Dr. pulled up my file, the information for the sperm used did not match my husband's information and she left the room for a long, awkward pause in which both of us wondered if they had used the wrong sperm. She came back and said that someone on staff had just used the wrong sticker and that other numbers matched so it was fine (how would you even know?). I almost laughed out loud because that was the icing on the cake for what had been a three-ring-circus the entire cycle. Or, so I thought. The actual coup-de-grace was that two months after my IVF cycle, I got a bill for egg storage for my frozen eggs--when I had just used them all in my IVF cycle. I had to make multiple phone calls in which no one could seem to confirm whether I actually still had frozen eggs remaining. This was extremely unprofessional for anyone in this business, because to tell a patient that they no longer have eggs, and then float the possibility that maybe they magically do have some left--raises all kinds of hopes for a patient that are cruel to raise. In the end there were of course no eggs, and they canceled the bill. I received no apology. I went into this cycle with low hopes for success because I only had a half dozen eggs. Thankfully, I have a child without the help of IVF. But this experience was tragi-comically bad even with low expectations for success. Having said all this, the few times I saw the Dr. she was kind and the lab seems competent.

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020 - 2021, Successful

Age 34 - 35

1 IVF

Unexplained

European

Income $100K - $199K

Consultant

1st of 2 Docs

6 IUI With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Dr Letourneau has great bedside manner, he is kind and listens to his patients concerns. He is empathetic...He is concerned about how medical treatments for reproduction can feel clinical and tried to make my husband and I feel like we were making informed decisions for our family but did not feel overtly medical and cold.

The [University of Utah] clinic was undergoing some remodeling when I was receiving treatment. It was older but clean. The waiting room was small and felt smaller during COVID with chairs blocked off. It would have been nice to have a place to get water or snacks after blood draws...The nurses pointed us to online trainings for injections. They answered or questions and were kind. Our nurse was not as warm as I would have expected but in the end she was helpful in getting test results validated.

How was your experience with Joseph Letourneau at University of Utah?

Dr Letourneau has great bedside manner, he is kind and listens to his patients concerns. He is empathetic, when I told him that I didn't like needles he told me about his similar dislike and talked me through how long the treatment would be and how he had confidence that I could concor my fear for my greatest wish to become a mom. He is great at explaining female anatomy and hormones and reproduction. He even sketched diagrams to help illustrate what needed to happen for a positive pregnancy. He is concerned about how medical treatments for reproduction can feel clinical and tried to make my husband and I feel like we were making informed decisions for our family but did not feel overtly medical and cold.

What's one piece of advice would you give a prospective patient of Joseph Letourneau at University of Utah?

Be open. Let him guide you. Ask a million questions.

During treatment, were you treated like a number or a human with Joseph Letourneau at University of Utah?

Dr. Letourneau took the time to get to know my husband and I. He asked us about our personal life's, professions, hobbies relationship and really got to know us as a couple. He took the time to explain the procedures to us.

Describe the protocols Joseph Letourneau used in your cycles at University of Utah and their degree of success.

I believe it was an angonist protocol but can't remember for sure. I was giving injectables for about two weeks with blood tests and follicle checks weekly then daily the second week. I reacted well to the lowest level of drugs. I had hyper stimulation and had to recover from that before I could transfer an embryo. I did a frozen transfer with potocine suppository.

Describe your experience with the nursing staff at University of Utah.

The nurses pointed us to online trainings for injections. They answered or questions and were kind. Our nurse was not as warm as I would have expected but in the end she was helpful in getting test results validated.

Describe your experience with University of Utah.

The clinic was undergoing some remodeling when I was receiving treatment. It was older but clean. The waiting room was small and felt smaller during COVID with chairs blocked off. It would have been nice to have a place to get water or snacks after blood draws.

Describe the costs associated with your care under Joseph Letourneau at University of Utah.

The overall cost was between $25,000 to $30,000 including prescription costs. The transfer was around $5,000.

Describe Joseph Letourneau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

He recommended single for the best chance of conception and a healthy pregnancy but was willing to transfer two embryos if we choose to do so. We transferred one upon his recommendation.

What specific things went wrong at University of Utah?

Failed to call with results
Lost results
Provided conflicting information
Failed to convey critical information
Lost or damaged samples

Describe the specific things that went wrong at University of Utah.

We had a wrong blood test result in a critical time during our treatment.

Doctor

Joseph Letourneau

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, 4 Eggs Frozen

Age 27 - 28

1 Egg Freezing

PCOS

Poor Egg Quality

Income $0 - $49K

Nurse or HC Services

2nd of 2 Docs

IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Peterson and his staff always called my husband and I by our names...answered questions, gave us time, and remembered our previous conversations...even gave me his personal phone number...knowledgeable and up to date on current research...listened to my concerns and valued my opinion...thorough and to the point but explained things in a way that I could understand. I have always felt that he genuinely cares about my treatment.

The clinic [University of Utah] was very smooth with check ins and going from ultrasounds to phlebotomy to consults...wait times were always very minimal. I never felt forgotten about...some disconnect with the billing department and my payments as far as due dates and making sure I had done everything I needed to...Because I had three nurses helping me with my cycle there was a bit of miscommunication at times about scheduling, medications, and andrology appointments. We were always able to smooth things out, but it just took a little more effort on my part to stay on top of things.

How was your experience with Matthew Peterson at University of Utah?

Dr. Peterson is very knowledgeable and up to date on current research. He listened to my concerns and valued my opinion. He was thorough and to the point but explained things in a way that I could understand. I have always felt that he genuinely cares about my treatment.

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

Think of questions ahead of time because he covers ground quickly.

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

Dr. Peterson and his staff always called my husband and I by our names. He answered questions, gave us time, and remembered our previous conversations. His staff followed up with me well, and he even gave me his personal phone number.

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

Dr Peterson felt that current research shows an egg retrieval is most successful with an ovulation immediately preceding the retrieval. Because of this I did a final round of letrozole to force an ovulation. He also felt that according to my history and previous reactions to medications that I will be most successful with a FET. This allowed me the best chance to prevent ovarian hyperstimulation.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Danielle, Lisa, Elle)

Because I had three nurses helping me with my cycle there was a bit of miscommunication at times about scheduling, medications, and andrology appointments. We were always able to smooth things out, but it just took a little more effort on my part to stay on top of things.

Describe your experience with University of Utah.

The clinic was very smooth with check ins and going from ultrasounds to phlebotomy to consults. The wait times were always very minimal. I never felt forgotten about. There was some disconnect with the billing department and my payments as far as due dates and making sure I had done everything I needed to. This was the main thing I felt could use some improvement.

Describe the costs associated with your care under Matthew Peterson at University of Utah.

$8900 for my egg retrieval and freezing, $3000 for my FET, about $3000 for meds

Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

Dr Peterson will only implant a single embryo at a time due to my history of a stillborn. I understand the rationale on this and agree with his standpoint.

What specific things went wrong at University of Utah?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at University of Utah.

With the three different nurses helping me there was one time when my meds weren’t called to the pharmacy beforehand. They were quick to fix this for me and it didn’t end up being too big of an inconvenience.

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Unsuccessful

Age 24

1 Fertility Medications

PCOS

European

Income $50K - $99K

Nurse or HC Services

3rd of 3 Docs

15 Fertility Medications With Other Docs

Strongly Recommends

Unsuccessful

Review of

She [Dr. Megan Link] carefully explained PCOS to us...explained my treatment options...She was non-judgmental and very kind, making us feel like we were human, and in control of our infertility journey!...I just wish we would be able to be in contact/ or have communication with her more, as every time we have gone, we’ve just met with her other staff.

[University of Utah clinic] Strengths; everyone there is extremely kind and courteous! They are knowledgeable in their works, and take time to explain/answer any questions you have...environment feels welcoming...I also never waited longer than 10 minutes to be taken back to a room...Just be mindful, you will not see your doctor after treatment plans are in place, you will see only LPN or other staff when you come for ultrasounds, treatment follow ups, etc.

How was your experience with Megan Link at University of Utah?

She was very kind, enthusiastic, and smart! She was able to answer all of our questions and make an action plan to fit our life style. I just wish we would be able to be in contact/ or have communication with her more, as every time we have gone, we’ve just met with her other staff.

What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?

Don’t be nervous, she is amazing. Just be prepared only to see her at the initial visit, and the other staff with take care of you from there. :)

During treatment, were you treated like a number or a human with Megan Link at University of Utah?

She carefully explained PCOS to us, in a way no other doctor has in my lifetime, she also explained my treatment options to me, and answered all our questions! She was non-judgmental and very kind, making us feel like we were human, and in control of our infertility journey!

Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.

We stopped my Spironolactone, which other doctors kept me on, and she explained that she doesn’t want me on it because it is not good for pregnancy. (Which was good!!) I started on Progesterone, We started treatment right away (after lab work) with Clomid 50mg and Femara 10mg together. Out of all the cycles I’ve used only one fertility drug at a time, and I had to wait weeks before finding out my results. With Megan, We monitored my ovaries over the coming weeks. I had 1 follicle, but it did not mature all the way so in turn I did not ovulate.

Describe your experience with the nursing staff at University of Utah.

All the MAs were amazing! Extremely nice, compassionate, and knowledgeable. The LPN was pretty nice, I just felt like we didn’t get a say on the treatment plan she laid out for us, and I didn’t feel like a priority as a patient.

Describe your experience with University of Utah.

Strengths; everyone there is extremely kind and courteous! They are knowledgeable in their works, and take time to explain/answer any questions you have, they are non-judge mental, and the environment feels welcoming! I also never waited longer than 10 minutes to be taken back to a room, so great response time! Just be mindful, you will not see your doctor after treatment plans are in place, you will see only LPN or other staff when you come for ultrasounds, treatment follow ups, etc.

Describe the costs associated with your care under Megan Link at University of Utah.

$300+ for initial appt. $2400+ for 2 ultrasounds and 5 min LPN consultations at ultrasounds. These factors are not including lab work and were for 3 visits total.

Doctor

Megan Link

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Unknown Success

Age 25

Male Factor

European

Income $50K - $99K

Marketer or PR

1st of 2 Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Johnstone was nice and she gave me lots of information...went above and beyond to make me feel informed and prepared. She was confident, which instilled trust, and she walked me through several potential scenarios...[she]recommended testing for me and my spouse as well as a sonohysterogram...She made sure I had all of the information I needed to feel comfortable.

Each nurse[of University of Utah] I interacted with was personable and very kind. During the sonohysterogram, the nurse assigned to my case that day made a potentially uncomfortable procedure run really smoothly...The clinic as a whole uses a really nice online communication software that made it really easy to communicate between appointments and share test results...Under my insurance, I paid $40 a visit and $150 for procedures. I know they have a billing office with payment plans though.

How was your experience with Erica Johnstone at University of Utah?

Dr. Johnstone was nice and she gave me lots of information. As previously stated, I did feel a little dismissed. I know that doctors see this kind of thing every day but it's a new experience for me, and a little extra understanding would have gone a long way with me. That being said, Dr. Johnstone went above and beyond to make me feel informed and prepared. She was confident, which instilled trust, and she walked me through several potential scenarios. I felt like she took a good amount of time with me.

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

Go in ready to answer a lot of hard questions. It's necessary. But it's good to mentally prepare before you walk in the door.

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

Dr. Johnstone was very nice, but perhaps not as warm as I would have liked. I felt a little dismissed because of my age but other than that small exchange, I found her to be kind and very informative. She made sure I had all of the information I needed to feel comfortable.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

Dr. Johnstone recommended testing for me and my spouse as well as a sonohysterogram. My husband, under the direction of Dr. Johnstone, did two rounds of male fertility testing with another doctor in the clinic. My tests came back normal and we were told to pursue treatment with a male fertility specialist.

Describe your experience with the nursing staff at University of Utah.

I feel like the nursing staff was very kind and compassionate. Each nurse I interacted with was personable and very kind. During the sonohysterogram, the nurse assigned to my case that day made a potentially uncomfortable procedure run really smoothly.

Describe your experience with University of Utah.

I liked the clinic overall and ended up being assigned to a new doctor during the course of treatment that I really loved. Everyone seemed to be up to date on our case when we went in each time. When Dr. Johnstone was unavailable, the other doctors took good care of us but were unable to share a lot of information without going through Dr. Johnstone's team. The clinic as a whole uses a really nice online communication software that made it really easy to communicate between appointments and share test results.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

Under my insurance, I paid $40 a visit and $150 for procedures. I know they have a billing office with payment plans though.

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2020, Unsuccessful

Age 33 - 36

5 IUI

1 IVF

Anovulation

Male Factor

PCOS

Recurrent Pregnancy Loss

Unexplained

European

Income $50K - $99K

Teacher

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Unsuccessful

Review of

She [Dr. Erica Johnstone] is great at giving the facts when it came to IVF. When she didn’t know, she would say so. After both of my miscarriages, she was so kind while I cried in her office. I feel like if I ever sent a message in with a concern, I was responded to usually within 12 hours... I was never made to feel stupid when I asked about research I had read and wanted to know her thoughts. She will always have facts and data to back her up.

All of their [University of Utah] doctors are highly experienced. They all know about your case and they review active patients weekly as a team. They have a schedule so they know which doctors will be in clinic for a couple of months out so you k ow who you will see...They are easy to get a hold of and to get an appointment with once you are a patient...IUIs were 300-340 each. We had to have a hospital retrieval which was an extra cost. IVF without meds were $18,000.

How was your experience with Erica Johnstone at University of Utah?

I have other underlying conditions and every time she has checked with me other doctors in relation to the protocol she wanted to pursue. She is great at giving the facts when it came to IVF. When she didn’t know, she would say so. After both of my miscarriages, she was so kind while I cried in her office. I feel like if I ever sent a message in with a concern, I was responded to usually within 12 hours either from her or one of the nurses. They are easy to get a hold of and to get an appointment with once you are a patient. They would allow me to come in extra early for labs or ultrasounds during IVF so I could make it to school to teach.

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

Don’t be afraid to ask her questions. I was never made to feel stupid when I asked about research I had read and wanted to know her thoughts. She will always have facts and data to back her up.

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

As often as possible, I see her. However, if she’s not in the office on that day, then I have seen a number of other doctors in the clinic.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

We did a few IUIs with Clomid and Femara. We then moved to Gonal-F and then to IVF. I was on Menopur, Gonal-F and a trigger shot for our retrieval. I did have some OHSS. For our next retrieval, we will start with a lower initial dose of Gonal-F to hopefully have less eggs but higher quality and also hope to prevent OHSS.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise)

I felt they were as involved in wanting us to be successful as we were.

Describe your experience with University of Utah.

All of their doctors are highly experienced. They all know about your case and they review active patients weekly as a team. They have a schedule so they know which doctors will be in clinic for a couple of months out so you k ow who you will see.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

IUIs were 300-340 each. We had to have a hospital retrieval which was an extra cost. IVF without meds were $18,000.

Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

With my other conditions, single embryo transfer is my only option.

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Unknown Success

Age 26

Anovulation

PCOS

European

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

3 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

[Dr. Link] said since I have PCOS resulting in anovulation that Letrozole is better then Clomid. She explained there is about a 10% chance the first cycle that increases by about 10% each cycle and we would use this for 6 months. If not pregnant by then, it would be switching to injections of LH and FSH with ultrasound every 2-3 days since I’m my case my brain my not be sending enough signal to my pituitary gland to actually make the hormones. So far I have done 2 cycles of Clomid with no pregnancy but my ovulation tests are getting darker so I think it will happen.

[The nurses at University of Utah are] Very friendly! I had to call like 4 times after my appointment about the HSG because my insurance and they were so sweet and prompt...My insurance paid nothing. I had the consult and a transvaginal ultrasound at my first visit. It cost me just over $600...Great clinic! Easy to get ahold of, great staff all around, they have a “no kids policy” in the office which is great since people are struggling with fertility. They can do Transvaginal US on spot at your appointment if needed

How was your experience with Megan Link at University of Utah?

Megan was extremely compassionate. She understood I had been though so much already and was willing to ready my giant folder of records in the room with me. She took the time to draw out on a piece of paper exactly how the reproductive system should work, and where the breakdown with mine is likely happening.

What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?

Take your records with you if you have them. If not no advise her she is so amazing

During treatment, were you treated like a number or a human with Megan Link at University of Utah?

Megan was the most AMAZING doctor anyone could ask for. She was extremely friendly, explained everything about my situation in detail I couldn’t have gotten from researching it myself. She didn’t once make me feel uncomfortable or like it wasn’t a possibility to get pregnant.

Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.

Megan said since I have PCOS resulting in anovulation that Letrozole is better then Clomid. She explained there is about a 10% chance the first cycle that increases by about 10% each cycle and we would use this for 6 months. If not pregnant by then, it would be switching to injections of LH and FSH with ultrasound every 2-3 days since I’m my case my brain my not be sending enough signal to my pituitary gland to actually make the hormones. So far I have done 2 cycles of Clomid with no pregnancy but my ovulation tests are getting darker so I think it will happen.

Describe your experience with the nursing staff at University of Utah.

Very friendly! I had to call like 4 times after my appointment about the HSG because my insurance and they were so sweet and prompt

Describe your experience with University of Utah.

Great clinic! Easy to get ahold of, great staff all around, they have a “no kids policy” in the office which is great since people are struggling with fertility. They can do Transvaginal US on spot at your appointment if needed.

Describe the costs associated with your care under Megan Link at University of Utah.

My insurance paid nothing. I had the consult and a transvaginal ultrasound at my first visit. It cost me just over $600

Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

N/A

Doctor

Megan Link

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 33 - 34

1 IVF

Male Factor

Poor Egg Quality

European

Income $500K

Doctor

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

The plan [with Dr. Megan Link] was definitely single embryo transfer. We felt like we were well educated on the risks of multiples and why they recommend single transfer. And then we had two poor morulas and we decided to transfer both. I really appreciated the flexibility and personalization that went into this joint decision making...I received personal calls from her when the results weren't what we wanted. She sat with me and listened to me and genuinely seemed to care about me and my experience...She was warm, caring, and a great communicator. I felt that she was very invested in us and our journey. She explained things well and co-partnered with us in each step. She wasn't pushy or aggressive. She gently explained what her recommendations were and WHY that was her recommendation. But decision making felt like a partnership (e.g. transferring 2 morulas on day 5 without PGS, despite the initial plan being a freeze, then transfer cycle)

Lisa [nurse at University of Utah] was very responsive and kind. She did a lot of the communication and teaching which was great...we worked very closely with the financial coordinator who was amazing...Long wait to get into our initial appointment. That was hard, because we had already waited so long to be ready to take that step. The clinic was wonderful in helping me schedule early morning visits so that I could get to work after. I spent a LOT of time there, so it was wonderful that they were as flexible as they could be...The plan was definitely single embryo transfer. We felt like we were well educated on the risks of multiples and why they recommend single transfer. And then we had two poor morulas and we decided to transfer both. I really appreciated the flexibility and personalization that went into this joint decision making.

How was your experience with Megan Link at University of Utah?

She was warm, caring, and a great communicator. I felt that she was very invested in us and our journey. She explained things well and co-partnered with us in each step. She wasn't pushy or aggressive. She gently explained what her recommendations were and WHY that was her recommendation. But decision making felt like a partnership (e.g. transferring 2 morulas on day 5 without PGS, despite the initial plan being a freeze, then transfer cycle)

What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?

She is busy - so I felt really good about researching basic science and principles prior to the visit, then having much deeper, personalized discussions in our visits.

During treatment, were you treated like a number or a human with Megan Link at University of Utah?

Dr. Link was wonderful - I received personal calls from her when the results weren't what we wanted. She sat with me and listened to me and genuinely seemed to care about me and my experience.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Lisa)

Lisa was very responsive and kind. She did a lot of the communication and teaching which was great.

Describe your experience with University of Utah.

Long wait to get into our initial appointment. That was hard, because we had already waited so long to be ready to take that step. The clinic was wonderful in helping me schedule early morning visits so that I could get to work after. I spent a LOT of time there, so it was wonderful that they were as flexible as they could be.

Describe the costs associated with your care under Megan Link at University of Utah.

We were very lucky to have all costs covered by insurance. This is not something that the clinic had ever done before (we needed a gap exception from our insurance, as they were not in network), but we worked very closely with the financial coordinator who was amazing.

Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

The plan was definitely single embryo transfer. We felt like we were well educated on the risks of multiples and why they recommend single transfer. And then we had two poor morulas and we decided to transfer both. I really appreciated the flexibility and personalization that went into this joint decision making.

Doctor

Megan Link

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Consult

Age 35

Anovulation

PCOS

European

Income $0 - $49K

Consultant

2nd of 2 Docs

6 Fertility Medications With Other Docs

Doesn't Recommend

Neutral

Success w/ Doc Too early to know

Review of

he [Dr. Joseph Letourneau] was ready to answer any questions we had and did a great job of explaining what was expected...He was very nice, he reviewed all of the facts...We really only had a few short minutes with him, but he didn't seem rushed. He re-explained everything clearly and his manner was very warm and confident...my treatment plan is to start with Metformin and Femara to see if I can ovulate on a more regular basis and if we can time ovulation better. From there they suggested having my husband tested and then having my tubes tested if we are unsuccessful in gettting a pregnancy within 3-4 months. I have tried a similar treatment in the past with my OBGYN, so they would like to start there and then go forward.

entire team [at The University of Utah] was very caring. They had a great bedside manner...nurse practitioner explained everything to us, even drew pictures to help us understand the "why" behind the treatment...They set up lab work to eliminate any other underlying health issues I might have to determine if I have PCOS. From there, my treatment plan is to start with Metformin and Femara to see if I can ovulate on a more regular basis and if we can time ovulation better.

How was your experience with Joseph Letourneau at University of Utah?

Today was our first consultation appointment. He was very nice, he reviewed all of the facts and agreed with the treats the nurse practitioner had just suggested to us. We really only had a few short minutes with him, but he didn't seem rushed. He re-explained everything clearly and his manner was very warm and confident.

What's one piece of advice would you give a prospective patient of Joseph Letourneau at University of Utah?

Ask questions! If you have a question he will answer it.

During treatment, were you treated like a number or a human with Joseph Letourneau at University of Utah?

His entire team was very caring. They had a great bedside manner. His nurse practitioner explained everything to us, even drew pictures to help us understand the "why" behind the treatment. We had our first consultation with Joseph M Letourneau, MD, and he was ready to answer any questions we had and did a great job of explaining what was expected.

Describe the protocols Joseph Letourneau used in your cycles at University of Utah and their degree of success.

He set up a treatment plan for me after they diagnosed me with anovulation. They set up lab work to eliminate any other underlying health issues I might have to determine if I have PCOS. From there, my treatment plan is to start with Metformin and Femara to see if I can ovulate on a more regular basis and if we can time ovulation better. From there they suggested having my husband tested and then having my tubes tested if we are unsuccessful in gettting a pregnancy within 3-4 months. I have tried a similar treatment in the past with my OBGYN, so they would like to start there and then go forward.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Molly)

We really liked the nurse coordinator. She explained everything, so much so that when she asked us what questions we had at the end of our visit, we couldn't think of anything. She even drew pictures for us to describe our situation. She was very kind, helpful and funny!

Describe your experience with University of Utah.

Pros for this clinic - they have several doctors to choose from. Working with the University of Utah health is really convenient. The myChart app is simple to use and easily connects you with your doctor. If you have any followup questions, they can easily see your message and get back to you within the same day sometimes. Cons for this clinic - Nothing so far. We have appreciated the level of care that we recieve.

Describe the costs associated with your care under Joseph Letourneau at University of Utah.

Trigger Shot - $100 UltraSound - $200 Office Visit - $200

Describe Joseph Letourneau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

We have not discussed this yet.

Doctor

Joseph Letourneau

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unknown Success

Age 35

1 IUI

Anovulation

European

Income $50K - $99K

Only Doc Seen

Donor Sperm

LGBTQ

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Johnstone is very open. At first, she suggested an unmedicated IUI, but I voiced that my periods have been irregular so I'd like to do a medicated cycle--without hesitation, Dr. Johnstone agreed...This made me feel like Dr. Johnstone and I are on a team, working together rather than just relying on her...I had an IUI with donor sperm, Letrozole (to promote egg growth) and Ovidrel (to trigger ovulation.) The first IUI was unsuccessful so we are going to try two more rounds then consider IVF. (Hopefully we won't have to do IVF since I have no idea how we'll be able to afford it!)

I love that after each ultrasound [at University of Utah], I was able to meet with a nurse practitioner. It was very reassuring (especially since it was our first time doing IUI) to be able to sit down and walk through the plan and get a clear understanding of the process. The other staff, from check in to check out were very warm and accommodating...Thanks to the MyChart system, communication with staff & Dr. Johnstone is very easy. We only had one hiccup when trying to schedule an ultrasound during a holiday. Other than that, working with the scheduling team has been great.

How was your experience with Erica Johnstone at University of Utah?

We only saw Dr. Johnstone during our initial consultation but I felt the nurses overseeing our ultrasounds & procedures consulted her every step of the way. Dr. Johnstone agreed that we would regroup and meet again if our 3rd IUI was not successful. During our consultation, she made me feel like my age wasn't a deterring factor and she couldn't see anything that would prevent us from having a baby. I don't like things to be sugar-coated and she gave us hope that felt grounded in reality. Realistic hope is so, so valuable.

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

Come prepared with questions. And if you have an opinion about your treatment plan, communicate that because Dr. Johnstone is very open. At first, she suggested an unmedicated IUI, but I voiced that my periods have been irregular so I'd like to do a medicated cycle--without hesitation, Dr. Johnstone agreed. Other doctors would have made me feel uneducated for suggesting something other than their initial plan. This made me feel like Dr. Johnstone and I are on a team, working together rather than just relying on her.

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

During my appointment, Dr. Johnston never made me feel rushed, she took the time answering all of my questions. She has a very warm demeanor while also providing excellent information.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

I had an IUI with donor sperm, Letrozole (to promote egg growth) and Ovidrel (to trigger ovulation.) The first IUI was unsuccessful so we are going to try two more rounds then consider IVF. (Hopefully we won't have to do IVF since I have no idea how we'll be able to afford it!)

Describe your experience with the nursing staff at University of Utah.

I love that after each ultrasound, I was able to meet with a nurse practitioner. It was very reassuring (especially since it was our first time doing IUI) to be able to sit down and walk through the plan and get a clear understanding of the process. The other staff, from check in to check out were very warm and accommodating.

Describe your experience with University of Utah.

Thanks to the MyChart system, communication with staff & Dr. Johnstone is very easy. We only had one hiccup when trying to schedule an ultrasound during a holiday. Other than that, working with the scheduling team has been great.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

Initial consultation fee, initial blood work, 2 ultrasounds, andrology preparation fee, IUI

Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

N/A

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unknown Success

Age 25

European

Income $0 - $49K

Nurse or HC Services

1st of 2 Docs

IVF With Other Docs

Doesn't Recommend

Success w/ Doc Too early to know

Review of

He [Dr. Peterson] is very knowledgeable as a doctor and I trust him with my infertility problems. However, I don’t think he specifically knows me and I feel a bit like a number. He is very smart and I believe though him I will be able to get pregnant and that is the most import to me. ... If you want a loving doctor that is there for you to spill your heart to, this isn’t your guy. If you want someone that is smart and you feel can get you pregnant and are confident in him then this is a great candidate.

Strengths are that they [U of Utah] are always using the best practice and doing research to make sure you are getting the best care. Weaknesses are that you don’t feel the loving side from the staff. Sometimes you feel more like a number. ... I would often send her [nurse] an email and ask her 4 questions in the email and she would only respond back to one of them. I would have to keep bugging her to get information from her. She made me want to switch clinics because she didn’t keep me informed. But I felt good with dr Peterson.

How was your experience with Matthew Peterson at University of Utah?

He is very knowledgeable as a doctor and I trust him with my infertility problems. However, I don’t think he specifically knows me and I feel a bit like a number. He is very smart and I believe though him I will be able to get pregnant and that is the most import to me.

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

If you want a loving doctor that is there for you to spill your heart to, this isn’t your guy. If you want someone that is smart and you feel can get you pregnant and are confident in him then this is a great candidate.

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

I feel like by dr Peterson I was a human. But his staff sometimes treated me like a number. I will email the clinic with multiple questions and they only answer one. I have a hard time getting the information I need.

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

I have yet to get pregnant with him. I am still a patient of his so this isn’t for me specifically. I am doing IVF with ICSI. we also did a sperm biopsy. We will also be doing PGC testing.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Cherie Booth )

She want a good communicator. I would often send her an email and ask her 4 questions in the email and she would only respond back to one of them. I would have to keep bugging her to get information from her. She made me want to switch clinics because she didn’t keep me informed. But I felt good with dr Peterson.

Describe your experience with University of Utah.

Strengths are that they are always using the best practice and doing research to make sure you are getting the best care. Weaknesses are that you don’t feel the loving side from the staff. Sometimes you feel more like a number.

Describe the costs associated with your care under Matthew Peterson at University of Utah.

11k IVF/ICSI 2.5k sperm biopsy 3-5k Medications 6k pgc testing with natera

Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

N/a

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unknown Success

Age 26

2 IUI

Anovulation

PCOS

Income $50K - $99K

Teacher

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

You mostly see nurses... and only see Erica Johnstone when you're discussing next steps in a new plan. She is very knowledgeable. She knew I had PCOS within 5 minutes of talking with me, whereas other OBGYN's and another fertility doctor never even brought it up as an option. I'm so grateful to her for knowing what has been wrong with me this whole time!...We first started out with 2.5mg of letrozole, ovidrel shot after day 11 ultrasound. This is timed ovulation - my follicles weren't producing good enough eggs, so they increased my dosage to 5mg of letrozole. Then I was producing a good egg follicle. Once we did this for 4 months, we started IUI with the exact same procedure as above. I'm in my 2WW to see if my second IUI has worked or not.

They [nurses at University of Utah] are INCREDIBLE. Seriously they're the greatest ever. We can't say enough good things about them. They are caring, loving, kind, and compassionate. They explain everything very thoroughly and help us with whatever we need. If I email them they are very timely in their responses. They never make me feel dumb if I have a question...360 for IUI's, 380ish for ultrasounds...They are very organized. They always leave us with step by step instructions on what do to that month with our plan. They are very easy to reach by phone or email. They are all very loving and caring. They work hard to accommodate us.

How was your experience with Erica Johnstone at University of Utah?

You mostly see nurses at UCRM, and only see Erica Johnstone when you're discussing next steps in a new plan. She is very knowledgeable. She knew I had PCOS within 5 minutes of talking with me, whereas other OBGYN's and another fertility doctor never even brought it up as an option. I'm so grateful to her for knowing what has been wrong with me this whole time!

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

Be prepared to see nurses more than her. Which is fine! :)

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

She has great bedside manner! Very personable, asked us personal questions about what we like to do. She seems to really care about us.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

We first started out with 2.5mg of letrozole, ovidrel shot after day 11 ultrasound. This is timed ovulation - my follicles weren't producing good enough eggs, so they increased my dosage to 5mg of letrozole. Then I was producing a good egg follicle. Once we did this for 4 months, we started IUI with the exact same procedure as above. I'm in my 2WW to see if my second IUI has worked or not.

Describe your experience with the nursing staff at University of Utah.

They are INCREDIBLE. Seriously they're the greatest ever. We can't say enough good things about them. They are caring, loving, kind, and compassionate. They explain everything very thoroughly and help us with whatever we need. If I email them they are very timely in their responses. They never make me feel dumb if I have a question.

Describe your experience with University of Utah.

They are very organized. They always leave us with step by step instructions on what do to that month with our plan. They are very easy to reach by phone or email. They are all very loving and caring. They work hard to accommodate us.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

360 for IUI's, 380ish for ultrasounds.

Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

none

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 26 - 27

3 IUI

Male Factor

Income $50K - $99K

Teacher

2nd of 2 Docs

3 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

[Dr. Peterson] is always real with us, he explains things using proper terminology and doesn’t try to dumb things down for us. He is very sensitive to the emotions that we are going through and has never tried to push us toward something we aren’t ready for...We did two rounds of IVF with another doctor, both ended in miscarriage. When we went to Dr. Peterson he knew exactly what tests to run and he found the problem quickly. I had surgery to fix the problem and now we are saving up to do IVF with him.

Communication [with University of Utah] is great. I always received a printout with all of the notes from my visit as well as any notes on what I needed to do next or what medications I needed to take...They sent reminders for all appointments and everything was documented very clearly...IUIs were about $500. We haven’t done IVF yet but have been quoted around $15k including ICSI and meds.

How was your experience with Matthew Peterson at University of Utah?

I didn’t have a great experience before coming to the U. I feel like Dr. Peterson is very knowledgeable and he has multiple options for possible treatment. We have felt very comfortable with him as our doctor!

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

Schedule in advance!

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

He is always real with us, he explains things using proper terminology and doesn’t try to dumb things down for us. He is very sensitive to the emotions that we are going through and has never tried to push us toward something we aren’t ready for.

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

We did two rounds of IVF with another doctor, both ended in miscarriage. When we went to Dr. Peterson he knew exactly what tests to run and he found the problem quickly. I had surgery to fix the problem and now we are saving up to do IVF with him. We are very hopeful that the higher level of medical care offered by Dr. Peterson will give us a better outcome!

Describe your experience with the nursing staff at University of Utah.

The nurses were great! They were always willing to find a time for me to come in that worked with my work schedule. They explained things clearly and were very kind.

Describe your experience with University of Utah.

Communication is great. I always received a printout with all of the notes from my visit as well as any notes on what I needed to do next or what medications I needed to take. The wait time was generally reasonable and I felt very welcome by the whole staff. They sent reminders for all appointments and everything was documented very clearly. This was all a huge step up from my previous clinic. My husband and I have both been very impressed!

Describe the costs associated with your care under Matthew Peterson at University of Utah.

IUIs were about $500. We haven’t done IVF yet but have been quoted around $15k including ICSI and meds.

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017 - 2019, Unsuccessful

Age 31 - 33

5 IUI

Male Factor

Unexplained

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

So we started our infertility journey a few years ago with Dr Johnstone ... We have done five IU eyes none resulted in a pregnancy we are now in the process of working with dr. Johnstone in beginning IVF in January. ... She has been so helpful in taking extra time for my husband and I when we asked lots of questions. ... Because I only have one ovary it is highly recommended to only do a single embryo transfer.

The University of Utah infertility clinic is amazing. ... working with the financial department with the infertility clinic has been very easy and smooth. Especially when dealing with finances it's always nerve-wracking to try and figure everything out. The staff in the finance department has made it very easy as well as very helpful to have the open communication with them on the different cost of infertility. Because our insurance does not cover most of the things that are taking place they have been very open and upfront with all of the costs so that we can plan for that.

How was your experience with Erica Johnstone at University of Utah?

working with dr. Johnstone has been amazing. She has been so helpful in taking extra time for my husband and I when we asked lots of questions. Each time in our doctor appointments we always feel like we're able to ask all of our questions and not feel rushed or that we need to speed up our appointment time. She takes the extra time to answer things in a way that also helps us understand all of the medical terminology and things that are being discussed such as on the test report. she is very educated which allows us to feel very confident when she is answering our questions we've never have felt like we needed a second opinion or anything working with her.

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

one piece of advice I would give New perspective patience is to not be afraid to ask questions. Oftentimes we have heard many other infertility patients and friends of ours Express how they didn't feel like they got all of their questions answered or they felt like they didn't fully understand what dr. Stone that is not the case. She is very soft-spoken but she is very educated and is able to explain things on a much easier level. Especially with medical terminology sometimes it can be overwhelming to try to understand everything she is able to communicate very clearly what is going on and what things mean.

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

During our entire infertility journey we both my husband and I have been treated with so much love and care with Dr Johnstone the nurses and the clinic. We have been able to work through and discuss various things that would work for us. Each time after our appointment my husband and I would walk away feeling very hopeful.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

So we started our infertility journey a few years ago with Dr Johnstone. We were able to start taking clomid and seeing how my body responded to it. after doing our first IUI and it wasn't a success we were able to sit down with Dr Johnstone and sit and talk with her about how my body responded and what things we can do different than next time. We were able to increase the dose of clomid. Before continuing though into the next IUI she wanted to make sure that my uterus and ovaries and Fallopian tubes all were working properly so she requested I get an MRI. It really was a blessing to have gotten the MRI because we were able to see that I do not have both of my ovaries. My kidney is in my right pelvic area resulting in only having one ovary. By only having one ovary it also causes your uterus to be half of the size. Having this information allowed us to be very cautious of when we were doing IUI making sure I was ovulating on my left ovary. having had this information had us feel more comfortable and confident and going into IUI procedures. We have done five IU eyes none resulted in a pregnancy we are now in the process of working with dr. Johnstone in beginning IVF in January.

Describe your experience with the nursing staff at University of Utah.

all of the nurses that we have worked with have been amazing. They have all been very helpful through this entire process. Helping us set up appointments understand test results and even where we can go for additional information. They have been amazing to work with!

Describe your experience with University of Utah.

The University of Utah infertility clinic is amazing. There are so many different things that they offer at their clinic which helps especially if you're needing to do multiple things such as having your husband giving a semen analysis or having you have a procedure it's all done in one location. They have upgraded a lot of their machine so it gives more accurate picture and quality for ultrasounds. Overall the clinic is great.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

working with the financial department with the infertility clinic has been very easy and smooth. Especially when dealing with finances it's always nerve-wracking to try and figure everything out. The staff in the finance department has made it very easy as well as very helpful to have the open communication with them on the different cost of infertility. Because our insurance does not cover most of the things that are taking place they have been very open and upfront with all of the costs so that we can plan for that.

Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

Because I only have one ovary it is highly recommended to only do a single embryo transfer. Doing multiple embryo transfer transfer can result in a miscarriage of either one or both of the embryos. With this information both my husband and I will only be doing single embryo transfer each time in the IVF.

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 32 - 33

5 IUI

Unexplained

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr Johnstone truly cares about her patients. She makes you feel like you are the only one that matters. ... She gives options, let’s you be a part of the decisions, and treats you like you are her only patient. ... Not only did she explain the statistics and studies of everything we did, she explained what she personally has seen and would even tell us pros and cons of each procedure. She never left us in the dark of not knowing what to expect.

They [staff at University of Utah] are compassionate human beings! They can understand what each individual patient is going through and that’s how they treat you, like you are the only one that matters. Very thorough in the treatment plan and explained everything with great detail. ... They [nurse] always greeted us with a smile and made us feel important. They do this all day long and it could become monotonous for them, but we never felt that way.

How was your experience with Erica Johnstone at University of Utah?

Dr Johnstone truly cares about her patients. She makes you feel like you are the only one that matters. She explains everything with great detail and makes sure you Understand before you leave. She gives options, let’s you be a part of the decisions, and treats you like you are her only patient.

What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?

Wait to see Dr Johnstone! We did and are so grateful that we did. She’s amazing!!

During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?

Dr Johnston is the most caring doctor we have seen. She takes the time to explain in every detail what you should expect from taking pills to staring Ivf. We felt like we were the only one that mattered.

Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.

Not only did she explain the statistics and studies of everything we did, she explained what she personally has seen and would even tell us pros and cons of each procedure. She never left us in the dark of not knowing what to expect.

Describe your experience with the nursing staff at University of Utah.

They always greeted us with a smile and made us feel important. They do this all day long and it could become monotonous for them, but we never felt that way.

Describe your experience with University of Utah.

They are compassionate human beings! They can understand what each individual patient is going through and that’s how they treat you, like you are the only one that matters. Very thorough in the treatment plan and explained everything with great detail.

Describe the costs associated with your care under Erica Johnstone at University of Utah.

My insurance covered a lot of the doctor appointments which was nice. All of the ultrasounds, IUIs, medications, HSG test, and a few others were not covered and we had to pay out of pocket.

Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

She did explain the pros and cons of this to us. We were wanting to transfer 2 embryos but after hearing the research and studies we are okay with just transferring 1 when it comes time. She explained this in detail to us and we appreciate that.

Doctor

Erica Johnstone

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 34 - 35

1 IUI

1 IVF

Unexplained

European

Income $50K - $99K

Accountant

3rd of 3 Docs

4 IUI With Other Docs

Neutral

Doesn't Recommend

Success w/ Doc Too early to know

Review of

He [Dr. Matthew Peterson] has a lot of experience and knowledge he was very open with me about his opinions. I felt like he was very trustworthy and optimistic. Overall I have appreciated his communication and concern which has been improved over prior doctors. All of my procedures have gone fairly smoothly with very little pain or side effects...He will want to try multiple things even if you transfer from another clinic, but if you are blunt and tell him what you want and think he will often be willing to compromise.

[The nurses at University of Utah] wasn't always prompt in answering all my questions. When I tried to explain a situation that may delay our FET she didn't seem to know how to respond and in the end our transfer was delayed due to the situation. Some more communication between the egg retrieval and transfer would have been helpful...most of my appointments were on time and in and out...The clinic is very busy and has many patients, there are definitely times you feel like a number when you explain your situation and then start IUI or another treatment and they want to proceed like they do with every other patient. I tend to have shorter cycles and have struggled getting the timing right for IUI.

How was your experience with Matthew Peterson at University of Utah?

He has a lot of experience and knowledge he was very open with me about his opinions. I felt like he was very trustworthy and optimistic. Overall I have appreciated his communication and concern which has been improved over prior doctors. All of my procedures have gone fairly smoothly with very little pain or side effects.

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

Be patient. He will want to try multiple things even if you transfer from another clinic, but if you are blunt and tell him what you want and think he will often be willing to compromise.

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

The clinic is very busy and has many patients, there are definitely times you feel like a number when you explain your situation and then start IUI or another treatment and they want to proceed like they do with every other patient. I tend to have shorter cycles and have struggled getting the timing right for IUI.

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

With IUI we tried the same medicines I had with prior ones, letrozole, and then ultrasounds to monitor growth near ovulation. UCRM also does sperm washing. The first attempt I only had one follicle and it showed early in my cycle so we did times intercourse. Attempt number two with meds I had three and we did and IUI but doctor Peterson was not the doctor on call that day. With my In Vitro we did egg retrieval and a freeze all cycle. We just barely transferred our first frozen embryo and are awaiting results.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Lee Cherie)

She wasn't always prompt in answering all my questions. When I tried to explain a situation that may delay our FET she didn't seem to know how to respond and in the end our transfer was delayed due to the situation. Some more communication between the egg retrieval and transfer would have been helpful. But overall she has done a great job answering my questions and ensuring I know when and where to be and what medicines to take each day of my cycle.

Describe your experience with University of Utah.

Billing department is a major weakness. They would tell you one thing and then bill you for something else. I am paying for all my treatment out of pocket as our insurance won't cover us. Twice I felt like I needed to dispute an over-charge the first time I still ending up paying even though I felt wronged. The second one they did end up "writing off" my account but it took 4-5 weeks and speaking with several people. Other than that they are very friendly, helpful and most of my appointments were on time and in and out.

Describe the costs associated with your care under Matthew Peterson at University of Utah.

The initial consultation fee was 205.00. During the IUI process they would bill for each ultrasound, 230.00 then it was another 140.00 for the actual insemination the day of the procedure. They billed me again to consult with my doctor about IVF specifically but charged us 151.00. We paid 510 for the a Sonohysterogram. Then it was 9300 for egg retrieval (prescription were paid separately bought directly from the pharmacy). Then our FET was an additional 2700.

Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

My doctor is very against transferring more than one embryo due to the risk of multiples in pregnancy. Due to my age and first time with In Vitro he would not budge on this issue.

What specific things went wrong at University of Utah?

Provided conflicting information

Describe the specific things that went wrong at University of Utah.

It was very hard to get the results of my frozen embryos on day 5. Due to my work schedule I missed the phone call and it took several phone calls, being transferred multiple times and speaking to three people before I was able to get someone to call me back and tell me how many embryos survived. As this is a high stress topic I was a little frustrated by it.

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015 - 2019, Unknown Success

Age 33 - 37

1 Fertility Medications

Income $50K - $99K

Teacher

2nd of 2 Docs

7 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

[Dr. Megan Link] is very kind, has a good energy about her, and loves what she does. I have always felt she is looking out for me and my best interest...She is very knowledgeable and willing to share and ease fears, frustrations, struggles, and educate you on anything... She really pays attention to who you are, how you are doing, what is working and not working, thorough with her responses and the information provided, gives great counsel and instructions on steps to take and what to think about.

This clinic [University of Utah] is very clean and organized. They are a busier clinic but work to ensure your needs are met and if there are any hiccups or problems they make you aware of them. The staff work together to ensure the best quality care for everyone. They strive to recognize you and know who you are...They [nurses] are open and honest with findings, needs, and mapping out procedures and medications needed. They ensure you know what to expect and what your responsibilities are before you leave your appointments.

How was your experience with Megan Link at University of Utah?

Megan is the second doctor we have had during our IVF journey. I was nervous at first when our initial doctor transferred to a different practice. I thought that no one could be equal or compare to the doctor we had to begin our journey. We met Megan and I can say that she is amazing. She is very similar to our initial doctor in many ways which was a huge comfort. Megan is very kind, has a good energy about her, and loves what she does. I have always felt she is looking out for me and my best interest. She watched closely the process and steps being taken making sure no changes need to be made in medications, etc. She has also shown compassion during the hard times such as, our miscarriage and our two failed Frozen Embryo Transfers. She has sent me messages expressing her sadness and pain at the different losses we have experienced. Megan has also been supportive when we have taken breaks and given ourselves time to grieve, breathe, and evaluate next steps.

What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?

My advice is to be honest about things and ask ALL questions, even if you think they are silly. Megan will not disappoint in her response. She is very knowledgeable and willing to share and ease fears, frustrations, struggles, and educate you on anything.

During treatment, were you treated like a number or a human with Megan Link at University of Utah?

Megan is very personable and has a warm, upbeat personality. She really pays attention to who you are, how you are doing, what is working and not working, thorough with her responses and the information provided, gives great counsel and instructions on steps to take and what to think about. Megan gives realistic timelines and prepares you for all and any possible outcomes. She takes her time and works to do what is best for you. If I were a number, I feel, she would not take the time to be thorough and get to know you and share or discuss all and any questions or concerns you have. I have never felt rushed or as if she was in a hurry to get done. She is genuine in all she does.

Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.

Estradiol - egg retrieval Estrace -- IVF Gonal F -- egg retrieval Lupron -- IVF - embyro transfer Progesterone -- IVF -- embryo transfer Ovidrel -- egg retrieval Cetrotide -- egg retrieval Menopur -- egg retrieval Saizen - egg retrieval Doxycycline -- egg retrieval-embryo transfer

Describe your experience with the nursing staff at University of Utah.

The nursing staff is amazing and look out for you and your needs the entire time you are there and going through different procedures. They are very organized and work to ensure no further burdens on you as a patient. They are open and honest with findings, needs, and mapping out procedures and medications needed. They ensure you know what to expect and what your responsibilities are before you leave your appointments.

Describe your experience with University of Utah.

This clinic is very clean and organized. They are a busier clinic but work to ensure your needs are met and if there are any hiccups or problems they make you aware of them. The staff work together to ensure the best quality care for everyone. They strive to recognize you and know who you are.

Describe the costs associated with your care under Megan Link at University of Utah.

$23,100 for one canceled round and one full round $2,550 for 7 IUI's $8,240 for embryo transfers $460 for semen/egg test $3,500 + for additional medications, office visits, unexpected procedures

Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

We were completely educated about single vs multiple embryo transfers. From the beginning we came up with an overall plan on how we would move forward in using our embryos. This helped us to know what to expect moving forward. In all the planning an discussion the final approval was left to us as to how and when embryos would be used.

Doctor

Megan Link

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2019, Unknown Success

Age 23 - 24

Male Factor

European

Income $0 - $49K

Sales Representative

2nd of 2 Docs

IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Doctor Peterson first did a consultation with me. Then I went in for a saline ultrasound to make sure everything looked good.... He had great bedside manner even when I was super nervous. He was very kind and gentle. He understood the risks of 2 embryos and explained why. There was nothing he was hiding and was very straightforward of what we were going to experience.

They [U of Utah] are well organized. They grab your insurance first thing and you have to pay the consultation out of pocket just in case insurance doesn't cover it. You also get your bills online then in your check. You can communicate with your doctor through my chart which is really nice.... The nursing staff was very kind and helped me know that doctor Peterson was kind too. Nursing staff answered questions I had that I felt embarrassed to ask a guy /doctor about.

How was your experience with Matthew Peterson at University of Utah?

He had great bedside manner even when I was super nervous. He was very kind and gentle. He understood the risks of 2 embryos and explained why. There was nothing he was hiding and was very straightforward of what we were going to experience.

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

Allow him to get to know you. Be open with him about your medical history.

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

He reviewed what Hotaling sent over from my husband and talked with me about our lifestyle. Asked what we had done so far and already knee my husband's medical history. When I went a second time he was understanding that I was nervous.

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

Doctor Peterson first did a consultation with me. Then I went in for a saline ultrasound to make sure everything looked good. He told me to take ibuprofen to help with cramps on my period and knew that we were waiting for the sperm retrieval. He explained to me the different scenerios about the sperm retrieval and suggested that we do genetic testing for my deafness and asked if that was something we wanted to pass down to our children.

Describe your experience with the nursing staff at University of Utah.

The nursing staff was very kind and helped me know that doctor Peterson was kind too. Nursing staff answered questions I had that I felt embarrassed to ask a guy /doctor about.

Describe your experience with University of Utah.

They are well organized. They grab your insurance first thing and you have to pay the consultation out of pocket just in case insurance doesn't cover it. You also get your bills online then in your check. You can communicate with your doctor through my chart which is really nice.

Describe the costs associated with your care under Matthew Peterson at University of Utah.

The costs with Doc Matthew Peterson was about 500-2500 with the consultation and saline ultrasound. He also mentioned that the IVF cost was going to be 14000. And that it would need to be paid in full before starting. He understood that we were still waiting for the sperm retrieval. He shares a lab with doctor Hotaling.

Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

He wants to do a single embryo transfer because of my husbands medical situation from when he was born with bladder extrophy. He said twins may increase the chance of extrophy of an organ since it's a genetic thing.

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

University of Utah

Salt Lake City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

James Hotaling University of Utah

2018 - 2019, Unknown Success

Age 23 - 24

Male Factor

European

Income $0 - $49K

Sales Representative

1st of 2 Docs

IVF With Other Docs

Doesn't Recommend

Strongly Recommends

Success w/ Doc Too early to know

Review of

He [Dr. Hotaling] was being very relatable and personable. He understood my husbands situation. His case is so rare that Hotaling was literally the only person in the state who could help my husband.... He told us that he read my husband's medical history. Asked some questions. He said we would have to do a semen analysis even though he knew it would be hard so he was thinking that the sperm might be in the urine.

The clinic [U of Utah] may not accept your insurance. That was the problem with us. We had to pay things out of pocket. They were understanding and let us use a credit card. They were organized and knew my husband's medical history. We didn't have to repeat ourselves to multiple people. They had a detailed survey for us to take to help figure out what was going on.... Our cost was about $500-$1000 for the consultation, tests and labs. We need another 2400 for the sperm extraction.

How was your experience with James Hotaling at University of Utah?

He was very nice and discreet. Good bed side manner. Did not make things feel awkward. He understood our situation and that it was impossible for us to get pregnant without his help due to male factor.

What's one piece of advice would you give a prospective patient of James Hotaling at University of Utah?

Be open with him and let him know everything so he can diagnose you.

During treatment, were you treated like a number or a human with James Hotaling at University of Utah?

He was being very relatable and personable. He understood my husbands situation. His case is so rare that Hotaling was literally the only person in the state who could help my husband. And our insurance didn't even cover Hotaling. He understood exactly what we needed to do.

Describe the protocols James Hotaling used in your cycles at University of Utah and their degree of success.

He told us that he read my husband's medical history. Asked some questions. He said we would have to do a semen analysis even though he knew it would be hard so he was thinking that the sperm might be in the urine. If not we were going to have to do a blood test to see if his body was making sperm. If that was positive then he would have to do a sperm extraction. That's what we are waiting for next so we can move forward with IVF.

Describe your experience with the nursing staff at University of Utah.

Everyone was friendly and kind.

Describe your experience with University of Utah.

The clinic may not accept your insurance. That was the problem with us. We had to pay things out of pocket. They were understanding and let us use a credit card. They were organized and knew my husband's medical history. We didn't have to repeat ourselves to multiple people. They had a detailed survey for us to take to help figure out what was going on.

Describe the costs associated with your care under James Hotaling at University of Utah.

Our cost was about $500-$1000 for the consultation, tests and labs. We need another 2400 for the sperm extraction.

Describe James Hotaling's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

He and another doctor had strong preference of 1 embryo transferred due to my husband's medical situation.

Doctor

James Hotaling

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

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Clinic

University of Utah

Salt Lake City

Operations

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Review of

James Hotaling University of Utah

2018 - 2019, Unknown Success

Age 23 - 24

PCOS

Unexplained

Income $100K - $199K

Operations

2nd of 2 Docs

4 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

When I had my first appointment with Dr Link she had all of my test results and immediately did blood work and diagnosed me with pcos. She understood the fact that me and my husband had been trying for 5 years (with one loss) she had a sense of urgency and was really easy to talk to....Started letrozole took 4 cycles and she explained the risks she explained clomid and how she thought letrozole would be a better fit. I started with 5mg and then was changed to 7.5 mg

They [U of Utah - nurses] were very helpful because I got lost finding the office and they explained the costs. They were very aware that this was a touchy subject.... They were very knowledgeable even the nurses and the office wasn’t out dated. It was clean which I have a thing for germs and I didn’t see any red flags....They ask you to pay 230$ to see the doctor. They offer a discount for paying upfront because if they bill insurance it’s usually not covered.

How was your experience with Megan Link at University of Utah?

She was very direct and got to the point she seemed younger ( I dont know her age) but she was easy to connect with! She made sure I felt comfortable and made me feel she would do everything she could to make a baby happen for me

What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?

If you want action and the process to start she is your girl

During treatment, were you treated like a number or a human with Megan Link at University of Utah?

I had previously been seeing an obgyn for 2 years. She didn’t put my on any medication and I felt I only spent a short amount of time with and I was wasting my time. When I had my first appointment with Dr Link she had all of my test results and immediately did blood work and diagnosed me with pcos. She understood the fact that me and my husband had been trying for 5 years (with one loss) she had a sense of urgency and was really easy to talk to. She immediately started action and got me on letrozole the same day. I’m so glad I went to her. We are still in the process of working with her but I am very hopeful she will take the necessary steps to get me pregnant SOON!

Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.

Started letrozole took 4 cycles and she explained the risks she explained clomid and how she thought letrozole would be a better fit. I started with 5mg and then was changed to 7.5 mg

Describe your experience with the nursing staff at University of Utah.

They were very helpful because I got lost finding the office and they explained the costs. They were very aware that this was a touchy subject.

Describe your experience with University of Utah.

I would have more information on where to go inside the building because it was huge and I got lost. I would maybe ask for clarification as to where you were going. They were very knowledgeable even the nurses and the office wasn’t out dated. It was clean which I have a thing for germs and I didn’t see any red flags.

Describe the costs associated with your care under Megan Link at University of Utah.

They ask you to pay 230$ to see the doctor. They offer a discount for paying upfront because if they bill insurance it’s usually not covered. The price they offer is cheaper then billing insurance. The cost hasn’t been anything crazy

Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

I have not experienced this yet.

Doctor

Megan Link

Humanity

Communication

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Clinic

University of Utah

Salt Lake City

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Review of

2016 - 2019, Successful

Age 31 - 34

Donor Eggs

Poor Egg Quality

Income $50K - $99K

Teacher

2nd of 2 Docs

9 IUI With Other Docs

IVF With Other Docs

Strongly Recommends

Successful

Review of

Dr Peterson always takes he time to explain everything and never makes you feel rushed. The minute you start treatments with him, you have his personal cell number if you need anything... We did IUI a few times basically because it’s low cost and worth trying. When that didn’t work, we ended up going with an egg donor and IVF. We were pregnant the first time on both IVF cycles and both resulted in a live birth.

Everything about this clinic [U of Utah] is great. No complaints. The staff at check in is very helpful. The facility is clean. Everyone there is always rooting for you and they treat every cycle with the upmost care and concern for the patient and potential pregnancy....Our first IVF cycle with the donor eggs was about 33k. Plus about 500 every time we did IUI prior to that....Jennifer and Danielle are the egg donor nurses we worked with.

How was your experience with Matthew Peterson at University of Utah?

He is the best doctor I’ve ever been to! He is very knowledgeable when it comes to infertility and I was confident that If anyone could help us get our children here, it would be him. He also has great bedside manner and is very open and honest about why he thinks you should or shouldn’t try certain treatments.

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

Book the appointment as soon as you can! Because he’s amazing!

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

Dr Peterson always takes he time to explain everything and never makes you feel rushed. The minute you start treatments with him, you have his personal cell number if you need anything

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

We did IUI a few times basically because it’s low cost and worth trying. When that didn’t work, we ended up going with an egg donor and IVF. We were pregnant the first time on both IVF cycles and both resulted in a live birth.

Describe your experience with your nurse at University of Utah. (Assigned nurse: Jennifer and Danielle)

Jennifer and Danielle are the egg donor nurses we worked with. They were extremely helpful and so knowledgeable. We love them!!

Describe your experience with University of Utah.

Everything about this clinic is great. No complaints. The staff at check in is very helpful. The facility is clean. Everyone there is always rooting for you and they treat every cycle with the upmost care and concern for the patient and potential pregnancy.

Describe the costs associated with your care under Matthew Peterson at University of Utah.

Fertility is very expensive. Our first IVF cycle with the donor eggs was about 33k. Plus about 500 every time we did IUI prior to that.

Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.

I was happy that he recommended only implanting one egg. Since the embryo quality was so high using a donor egg, our chances were very good to conceive and there can be a lot of complications with multiples.

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

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University of Utah

Salt Lake City

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Review of

2017 - 2019, Unknown Success

Age 26 - 28

2 IUI

PCOS

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

He [Dr. Peterson] pays close attention to you and he makes sure you know you know what options you have and goes with what your most comfortable with. he responds right away or his staff. He never makes you feel awkward and he always tries his hardest and gives his opinion and still lets you decide! He always is kind and NEVER rushes you. ... when I first went he put me on metformin and gave me advice on how to take it without bad side effects

They [University of Utah] are very good at managing their time and always keep you in the know about if there is any delays. They make sure you know what is taking so long and they usually take you back right away and they always check in and make sure your okay or if you need anything. ... the whole nursing staff was awesome! they would come in and explain the next step and take all your questions and if you email they get right back to you right away!

How was your experience with Matthew Peterson at University of Utah?

he is the nicest guy ever! He pays close attention to you and he makes sure you know you know what options you have and goes with what your most comfortable with. he responds right away or his staff. He never makes you feel awkward and he always tries his hardest and gives his opinion and still lets you decide! He always is kind and NEVER rushes you. I honestly can't say enough good things about him! Everyone who goes to him loves him!!

What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?

Don't wait get in now! he is pretty booked but once your in his care he never lets you get forgotten! take your questions and concerns he will listen!

During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?

I LOVE LOVE DR PETERSEN! I was a little skeptical going to him but as soon as I was there and he came in he immediately made me and my husband feel so comfortable and genuinely cared about us he asked us about our daughter and wanted to see pictures and really acted like he cared to see it. He explained the whole process with us about where we start and offered suggestions on cost as well all in the first appointment

Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.

when I first went he put me on metformin and gave me advice on how to take it without bad side effects, then I came back and he started me on chlomid as well as letrozle, and we did quite a few of that rounds then I went crazy on the clhomid and he even agreed not the best choice if we weren't getting our best results so he switched it up and made sure I knew all the risk of the gonal f injections as well as the price. he let me know that IUI is better than timed intercourse at this stage and now we just did the first round of gonal F

Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi )

the whole nursing staff was awesome! they would come in and explain the next step and take all your questions and if you email they get right back to you right away!

Describe your experience with University of Utah.

They are very good at managing their time and always keep you in the know about if there is any delays. They make sure you know what is taking so long and they usually take you back right away and they always check in and make sure your okay or if you need anything.

Describe the costs associated with your care under Matthew Peterson at University of Utah.

He finds way to see if your insurance can cover some like utlrasounds, medicine is anywhere from 12-400 and the iui are 360

Doctor

Matthew Peterson

Humanity

Communication

Frequency Seen

Trustworthiness

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Clinic

University of Utah

Salt Lake City

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Scheduling

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Review of