University of Utah

10 doctors work here

Rated 8.9
Strongly recommend: 71%Neutral: 20%Don't recommend: 8%8.9
71% strongly recommend
148 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.4
8.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
710
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Salt Lake City
675 Arapeen Way
Salt Lake City, UT 84108
(801) 581‑3834
South Jordan
5126 W. Daybreak Parkway
South Jordan, UT 84095
801-213-4500

148 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 24 - 28
5 IUI
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
When I first met him he diagnosed me immediately just by getting my history (wow how many doctors missed that? Later confirmed by bloodwork of course) he’s just an all around good person and fantastic physician. ... He asked me personal questions in a professional manner, he stayed positive but also factual. ... When we got pregnant in 2015 he was excited with us. Back again (2019) for another hopeful pregnancy and he’s still a great doctor.
I wish there was a better way to get scheduled if there happen to be any issues (happened to me, where I needed better communication between scheduling and nursing staff but they are located in different buildings [University of Utah]) ... Heidi [nurse] is great and has gone out of her way to help me with a difficult prescription issue. ... Letrozole instead of clomid (I have pcos and clomid will likely create more cysts than good follicles) Hcg trigger shot to have more control over when I ovulate to plan IUI accordingly. Then progesterone starting the day after IUI to thicken lining and promote implantation and prevent miscarriage.
How was your experience with Matthew Peterson at University of Utah?
He’s incredibly intelligent and very well educated in his field. His been the chief of OBGYN services and definitely knows his stuff. I feel nothing but confidence in him. When I first met him he diagnosed me immediately just by getting my history (wow how many doctors missed that? Later confirmed by bloodwork of course) he’s just an all around good person and fantastic physician.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Sometimes you have to wait. But I promise if you’re patient, it’s worth it. One time he felt so bad about our wait that he offered to take my husband’s stitches out so we didn’t have to drive 20 minutes to go get it done. Anyway, my advice? Wait. And if you can get an earlier appointment, you’ll wait less hahaha but again it’s worth it because he takes his time with you!
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
He asked me personal questions in a professional manner, he stayed positive but also factual. When we got pregnant in 2015 he was excited with us. Back again (2019) for another hopeful pregnancy and he’s still a great doctor. We’re just not as lucky this time. Still hopeful and still using him as our physician.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
Letrozole instead of clomid (I have pcos and clomid will likely create more cysts than good follicles) Hcg trigger shot to have more control over when I ovulate to plan IUI accordingly. Then progesterone starting the day after IUI to thicken lining and promote implantation and prevent miscarriage.
Describe your experience with the nursing staff at University of Utah.
Heidi is great and has gone out of her way to help me with a difficult prescription issue.
Describe your experience with University of Utah.
The clinic is almost always open which is helpful! I wish there was a better way to get scheduled if there happen to be any issues (happened to me, where I needed better communication between scheduling and nursing staff but they are located in different buildings)
Describe the costs associated with your care under Matthew Peterson at University of Utah.
140 for my monthly trigger shot and 360 for each IUI. Plus 30 for my compounded progesterone (monthly)
Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Not there yet. Meeting with him next month to discuss our next step since the last 3 IUI’s didn’t work.
10
Doctor
Matthew Peterson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
10
NPS
10
Age 26 - 30
2 IVF
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Matthew Peterson] spends plenty of time with us when we visit. He makes sure all of our questions are answered and makes us feel like we are normal for having questions!... He does come to a Satelite location in st George monthly but a lot of our tests or ultrasounds have to be done with our primary OBGYN. He gave us his cell phone number and calls to make sure we know our plans because we have to travel so far. He also personally called us after we miscarried.
The billing department [at Univ of UT] has been great to work with and communicates when bills are due and they give you a long time before they charge you late fees. Jennifer and Kelli specifically helpful! They always fit us into the schedule at our satelite office if needed... The fresh cycle and retrieval was $10,150. Frozen cycles are $2,750... [the nurses are] All very nice and organized. They are considerate to our travel concerns and work with us!
How was your experience with Matthew Peterson at University of Utah?
The only weakness we have is that he is 400 miles away from us. He does come to a Satelite location in st George monthly but a lot of our tests or ultrasounds have to be done with our primary OBGYN. He gave us his cell phone number and calls to make sure we know our plans because we have to travel so far. He also personally called us after we miscarried.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Come with questions! He’s an open book!
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
He spends plenty of time with us when we visit. He makes sure all of our questions are answered and makes us feel like we are normal for having questions!
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
I had had a child previously and so we were seeing him for MFI. We had met with his partner, Dr. Hotaling who helped us get my husbands sperm via biopsy and now IVF is our only option with frozen sperm. We then did a “normal” cycle with gonal f, cetrotide and menopur. All was the lowest dose and we ended up with three embryos. We implanted one and it never took. We then did a frozen cycle with our last two embryos and one took and one did not. The one grew until 6 weeks 9 days and we miscarried at 8 weeks 4 days. We have just retrieved again and have 5 frozen embryos! We are so excited for April to come our way so we can implant two more embryos! ❤️
Describe your experience with your nurse at University of Utah. (Assigned nurse: Lee Cherie)
All very nice and organized. They are considerate to our travel concerns and work with us!
Describe your experience with University of Utah.
The billing department has been great to work with and communicates when bills are due and they give you a long time before they charge you late fees. Jennifer and Kelli specifically helpful! They always fit us into the schedule at our satelite office if needed
Describe the costs associated with your care under Matthew Peterson at University of Utah.
The fresh cycle and retrieval was $10,150. Frozen cycles are $2,750
Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Our first cycle we did one embryo and then we did two the second time, and we got pregnant with the second cycle with one.
10
Doctor
Matthew Peterson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 29
Male Factor
European
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Berga is extremely kind and I would trust my life with her. She always made sure that my husband and I understood each step along the way, and assured we were comfortable, not just with the process, but the outcomes, both good and not so good. I would go to her time and time again.... Dr. Berga is really amazing at what she does, and I say this because she is extremely knowledgeable, but also makes a point to sit down and get to know you. Since she takes the time to do this, she talks to you like she would a good friend whom she cares about. From the moment my husband and I met her, we knew we were in the best of hands.
The clinic [Univ of UT-SLC] is extremly clean, and very organized. The quality of care is high. Since doctors make sure to spend enough time with each patient, there is usually a delay in seeing your provider, however I feel that this is the case at most clinics that provide higher quality of care, and the wait never bothered me.... The nursing staff is very efficient and communicates well between each other.... We are currently in this process, and our costs are estimated at $18,000
How was your experience with Sarah Berga at University of Utah?
Dr. Berga is extremely kind and I would trust my life with her. She always made sure that my husband and I understood each step along the way, and assured we were comfortable, not just with the process, but the outcomes, both good and not so good. I would go to her time and time again.
What's one piece of advice would you give a prospective patient of Sarah Berga at University of Utah?
Make sure to ask questions! Dr. Berga is more than willing to take the time necessary to assure you know everything you want to know.
During treatment, were you treated like a number or a human with Sarah Berga at University of Utah?
Dr. Berga is really amazing at what she does, and I say this because she is extremely knowledgeable, but also makes a point to sit down and get to know you. Since she takes the time to do this, she talks to you like she would a good friend whom she cares about. From the moment my husband and I met her, we knew we were in the best of hands.
Describe the protocols Sarah Berga used in your cycles at University of Utah and their degree of success.
I am currently in the beginning stages. We have started birth control. We are planning on doing an agonist protocol.
Describe your experience with the nursing staff at University of Utah.
The nursing staff is very efficient and communicates well between each other.
Describe your experience with University of Utah.
The clinic is extremly clean, and very organized. The quality of care is high. Since doctors make sure to spend enough time with each patient, there is usually a delay in seeing your provider, however I feel that this is the case at most clinics that provide higher quality of care, and the wait never bothered me.
Describe the costs associated with your care under Sarah Berga at University of Utah.
We are currently in this process, and our costs are estimated at $18,000.
Describe Sarah Berga's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Dr. Berga prefers to do an elective single embryo transfer. She prefers this for several reasons. I am 28 years old, and my eggs are very healthy. Due to my age , Dr. Berga explained that I will have a high success rate. She also explained that with multiple embryo transfer, we are lowering the success rate for our overall transfers (if we do more than one). I also have a smaller frame, and to become pregnant with twins, while a blessing, would be very demanding on my body, and we are looking to prevent that.
10
Doctor
Sarah Berga
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 33
4 IUI
Anovulation
PCOS
Unexplained
South Asian
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
16 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Link is brilliant. She is so smart. She really takes the time to explain what is happening / what may happen. I saw her before my IUIS, after we failed them and now as we wait to start ivf. I feel like she is being as aggressive with my treatment as I allow. She takes the time to hear my concerns as well as take my input. She’s a breath of fresh air. I know she is doing her best to get me the results we want ( get pregnant and carry to term) .
In Utah fertility treatments are not covered by insurance. However this clinic [University of Utah- SLC] offers a self pay discount. I think it’s around 30% There’s the cost for ultrasounds IUI Hsg Semen analysis Ovidrel letrozole. It adds up but the discount helps. Luckily the meds aren’t too pricey aside from the ovidrell... Sara was the NP I saw after all my ultrasounds. She always took time with me to make sure I understood the outlines plan . She was always on top of things and always was quick to get back to me with answers to questions.
How was your experience with Megan Link at University of Utah?
Dr Link is brilliant. She is so smart. She really takes the time to explain what is happening / what may happen. I saw her before my IUIS, after we failed them and now as we wait to start ivf. I feel like she is being as aggressive with my treatment as I allow. She takes the time to hear my concerns as well as take my input. She’s a breath of fresh air. I know she is doing her best to get me the results we want ( get pregnant and carry to term) .
What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?
Don’t be afraid to ask questions. She will explain them!
During treatment, were you treated like a number or a human with Megan Link at University of Utah?
Dr. Link is so kind. She spent serious time with my husband and I. She made sure all my questions were answered. During difficult procedures she made sure there were properly trained staff available to help me through discomfort. She has a calm demeanor. She also gave me contact information for all the people who I might need to be in touch with for the next step. She’s prompt about responding to my emails. I feel like I’m a priority with her care.
Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.
We started with letrozole. Maybe 5 mg on days 3-7. I responded for a while and then didn’t. So we increased it to 7.5 and stayed steady there. I always ovulated . Then again I stopped. At this point we were just doing TIC. I’d go in for an ultrasound on day day 11-13. After a few more months I stopped ovulating even with the 7.5 mg letrozole and the metformin. We added clomid to the mix and lowered my letrozole. My side effects ( hot flashes) were so bad I asked to be taken off. We finally are up to 10 mg letrozole and 1000mg metformin. I triggered for 1 of our TIC and for al 4 of our IUIs with ovidrel. Always 36 hours before procedure. I added progesterone only to my last IUI.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sara Tollstrup)
Sara was the NP I saw after all my ultrasounds. She always took time with me to make sure I understood the outlines plan . She was always on top of things and always was quick to get back to me with answers to questions.
Describe your experience with University of Utah.
This place is great. It’s just about finding the Doc that best meets your needs. Once that was set I was golden . It’s ok to shop around or transfer care. I did. I’m so happy I found a doc that fit my needs
Describe the costs associated with your care under Megan Link at University of Utah.
In Utah fertility treatments are not covered by insurance. However this clinic offers a self pay discount. I think it’s around 30% There’s the cost for ultrasounds IUI Hsg Semen analysis Ovidrel letrozole. It adds up but the discount helps. Luckily the meds aren’t too pricey aside from the ovidrell
Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
My docs prefer to do eset. They believe it’s safer and that the outcome is more viable than multiple transfers
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Megan Link
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 25 - 27
Endometriosis
Other
Other
Income $50K - $99K
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Stanford is an expert in dealing with infertility in a way that works cooperatively with your body through the use of NaPro technology, which is a restorative medicine approach to working with infertility and other issues. This respects woman's bodies and helps treat the underlying issues. It's beautiful and it works! He is so kind and really cares about you as a patient and works to help meet you where you are to accomplish your goals.
I did 2 visits telemedicine and one ultrasound in person [at University of Utah- SLC] and have no issues or concerns about the clinic! Everyone was kind and prompt. I never had to wait very long and all my needs were addressed each time.... My first visit with Dr. Stanford was scheduled half with my husband and half with me. It was around $600 for the whole consultation. My last visit was a follow up since the birth of my daughter and was $200. I've emailed him on the portal so many times since though and he's managed a lot of my care and pregnancy prescribing progesterone that I didn't have to pay for.
How was your experience with Joseph Stanford at University of Utah?
Dr. Stanford is an expert in dealing with infertility in a way that works cooperatively with your body through the use of NaPro technology, which is a restorative medicine approach to working with infertility and other issues. This respects woman's bodies and helps treat the underlying issues. It's beautiful and it works! He is so kind and really cares about you as a patient and works to help meet you where you are to accomplish your goals. Highly recommend!
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Be open to working with other treatments that you might not be familiar with. It's not IVF but works to treat the underlying issues of what is causing your infertility. It's so worth it! So be patient!
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Stanford was interested in me, who I was, what I was doing and my overall health and wellbeing. He took time in his visits and never seemed rushed. He explained things well and was open to my inquiries about other options.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
I took progesterone in the second half of my cycle due to a luteal phase defect. I was on low dose naltrexalone (which I forget exactly the reason but something about it being an anti-inflammatory for endometriosis?)
Describe your experience with University of Utah.
I did 2 visits telemedicine and one ultrasound in person and have no issues or concerns about the clinic! Everyone was kind and prompt. I never had to wait very long and all my needs were addressed each time.
Describe the costs associated with your care under Joseph Stanford at University of Utah.
My first visit with Dr. Stanford was scheduled half with my husband and half with me. It was around $600 for the whole consultation. My last visit was a follow up since the birth of my daughter and was $200. I've emailed him on the portal so many times since though and he's managed a lot of my care and pregnancy prescribing progesterone that I didn't have to pay for.
10
Doctor
Joseph Stanford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 36
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $200K - $499K
3rd of 3 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Joseph Stanford] looks into all avenues and lets you be apart of the choices you make. He empowers you to be in charge of your treatment options. He uses natural approaches and the Creighton model... is thorough and empathetic when working with women and their partners. He goes out of his way to call you, email you and follow up with any questions or concerns you have. He gets back to you quickly. He spends time with you and answers all your questions and concerns. He is the best doctor I have ever had the pleasure of working with. His staff is also great to work with and they all show you individualized care.
The nurses [at University of Utah] show empathetic, individualized care. They are very nice and thorough and you can tell they love their jobs...The clinic is clean, the staff is friendly and they provide you drinks while you wait. The mychart is easy to use and their is minimal paper work. I would strongly recommend this clinic. They have an inviting environment and the wait times are short. They communicate with you if they are running behind and worked with me when I was running late. They will make sure to reach your doctor if needed.
How was your experience with Joseph Stanford at University of Utah?
Dr. Stanford is empathetic and he takes his time to answer all your questions and concerns. He treats his patients as individuals and you can tell he cares for you. He gets back to quickly in my chart and calls to check on you. He is thorough in his diagnosis and treatments and he includes the patient and their partners.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
This is the most thorough doctor you will ever find and his turn around time and follow up is most impressive. You will not regret doing fertility with Dr. Sanford.
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Standford is thorough and empathetic when working with women and their partners. He goes out of his way to call you, email you and follow up with any questions or concerns you have. He gets back to you quickly. He spends time with you and answers all your questions and concerns. He is the best doctor I have ever had the pleasure of working with. His staff is also great to work with and they all show you individualized care.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
He looks into all avenues and lets you be apart of the choices you make. He empowers you to be in charge of your treatment options. He uses natural approaches and the Creighton model.
Describe your experience with the nursing staff at University of Utah.
The nurses show empathetic, individualized care. They are very nice and thorough and you can tell they love their jobs.
Describe your experience with University of Utah.
The clinic is clean, the staff is friendly and they provide you drinks while you wait. The mychart is easy to use and their is minimal paper work. I would strongly recommend this clinic. They have an inviting environment and the wait times are short. They communicate with you if they are running behind and worked with me when I was running late. They will make sure to reach your doctor if needed.
Describe the costs associated with your care under Joseph Stanford at University of Utah.
$200
10
Doctor
Joseph Stanford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2019, Unknown Success
NPS
5
NPS
5
Age 37 - 40
7 IUI
Unexplained
Prefer not to answer
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
You need to learn early how to work the system to be able to communicate with him [Dr. Matthew Peterson], which is through his nurse. His focus is on getting you pregnant, not figuring out why you are not...He wanted to keep trying IUIs because I was able to have my son with IUI #1 and could technically get pregnant with IUI #2...I didn’t feel like he addressed my specific issues. There wasn’t much testing done to diagnose anything. He did sit down make sure to answer all questions, if you actually got him in person. He is also a very conservative Dr. and didn’t want to too many eggs for IUI.
I dealt with a lot of different nurses [at University of Utah] and it was especially confusing when I would email one person and hear back from three different people/nurses...I had a nurse tell me to specifically go in to a lab for an important blood draw and it ended up being closed causing a lot of extra stress and anxiety. Nobody ever acknowledged or apologized...Out of pocket IUIs $370...It seems so busy and hectic that you really can’t ever talk to the same person. I like the online mychart system for accessing test results and messaging. I also had one nurse give me incorrect hours of operation for one of the clinics locations and I went in for an important blood draw on a Sunday and was turned away after being told to specifically go in then. Nobody ever apologized or acknowledged the error. (Q121) which of the following did your treatment with the  include?
How was your experience with Matthew Peterson at University of Utah?
I didn’t feel like he addressed my specific issues. There wasn’t much testing done to diagnose anything. He did sit down make sure to answer all questions, if you actually got him in person. He is also a very conservative Dr. and didn’t want to too many eggs for IUI.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
You need to learn early how to work the system to be able to communicate with him, which is through his nurse. His focus is on getting you pregnant, not figuring out why you are not.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
I felt more like a number when I hardly ever got to see my RE in person even when they would say the appointment was with him. I also could never communicate with him directly and it was really frustrating.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
On my first IUI I was successful with 2.5 mg letrozole ( 2 eggs)On IUI number two I miscarried after 2.5 mg letrozole ( 2 eggs). Trigger shot ( Ovidrel) was used in both of these about 34-36 hours prior to IUI. Then I had a D&C.I was unsuccessful on IUI’s 3-4 ( 2.5 mg letrozole/trigger), had an SIS done. Dr. P changed my protocol after #4 to add gonal F injections along with letrozole 2.5. I was unsuccessful with IUI #5 with the new protocol and am currently miscarrying after IUI #6 with same protocol. He wanted to keep trying IUIs because I was able to have my son with IUI #1 and could technically get pregnant with IUI #2.
Describe your experience with the nursing staff at University of Utah.
I dealt with a lot of different nurses and it was especially confusing when I would email one person and hear back from three different people/nurses.
Describe your experience with University of Utah.
It seems so busy and hectic that you really can’t ever talk to the same person. I like the online mychart system for accessing test results and messaging. I also had one nurse give me incorrect hours of operation for one of the clinics locations and I went in for an important blood draw on a Sunday and was turned away after being told to specifically go in then. Nobody ever apologized or acknowledged the error.
Describe the costs associated with your care under Matthew Peterson at University of Utah.
Out of pocket IUIs $370 each Letrozole and Ovidrel trigger shots ( $150+) gonal f=75/ shot, ultrasounds $200 after insurance, SIS $ ??
What specific things went wrong at University of Utah?
  • Provided conflicting information
Describe the specific things that went wrong at University of Utah.
I already explained but I had a nurse tell me to specifically go in to a lab for an important blood draw and it ended up being closed causing a lot of extra stress and anxiety. Nobody ever acknowledged or apologized.
5
Doctor
Matthew Peterson
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
University of Utah
Salt Lake City
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 34 - 36
2 IUI
Anovulation
Endometriosis
PCOS
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Link was always professional and took the time to sit down with me and explain everything that came up. I have spent 3 years under her treatment with multiple failed cycles of iui and timed intercourse. Throughout all the procedures and unexpected outcomes, Dr Link was always there to talk me through the next steps and to remain optimistic. Dr Link wasn't able to do the iui procedures due to timing of my cycles but she always sent me the follow up results.
Everyone I met [at Univ of UT] was extremely friendly. They all knew my husband and I by name and remembered the small conversations we would have with them. They would ask about what ever work story we told them or if our dog was doing better. They knew us personally and we all became office friends. Sara is absolutely amazing. She's shed tears and frustration with my husband and I on multiple occasions. She is simply the best health care provider I have ever worked with!
How was your experience with Megan Link at University of Utah?
Dr Link was always professional and took the time to sit down with me and explain everything that came up. I have spent 3 years under her treatment with multiple failed cycles of iui and timed intercourse. Throughout all the procedures and unexpected outcomes, Dr Link was always there to talk me through the next steps and to remain optimistic. Dr Link wasn't able to do the iui procedures due to timing of my cycles but she always sent me the follow up results.
What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?
It takes awhile for a new patient appointment but it's worth the wait. Dr .Link will take great care of you.
During treatment, were you treated like a number or a human with Megan Link at University of Utah?
Dr Megan Link and her APRN Sara Tollstrup have overseen my fertility treatment for years. They have always been upfront with what to expect during each stage of the process. I have shared many hugs and tears with them both. They were always interested in my personal life, my emotional state, my career and schooling. They know me as a person, more so than some of my friends. They always have open arms when things didnt go the way we were expecting. During this time of taking a break, I find that I miss talking with them and the connection we all have.
Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.
Dr. Link began with me having the transvaginal ultrasound and the fallopian tube test. Both came back normal. We continued with Clomid with no luck and then added lettazole. I began growing eggs slowly and after several rounds and dose increases we were able to try our first IUI. Everyone was very optimistic however it didn't work. We restarted more oral meds but with the continued use of clomid at high doses my lining never got thick enough. We then had a long discussion and decided to try the gonal f injection. Labs were checked every few days as well as having multiple vaginal ultrasounds. We had one round that produced the right conditions and we again tried IUI. That too, failed. Dr Link then sat down with me and explained my options. We decided to hold off on any more cycles and focus on preparing for IVF. This is where we are currently.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sara Tollstrup )
Everyone I met was extremely friendly. They all knew my husband and I by name and remembered the small conversations we would have with them. They would ask about what ever work story we told them or if our dog was doing better. They knew us personally and we all became office friends. Sara is absolutely amazing. She's shed tears and frustration with my husband and I on multiple occasions. She is simply the best health care provider I have ever worked with!
Describe your experience with University of Utah.
They are wonderful getting you an appointment when needed but it did take several months to be seen initially. Communication between all members of the team was fantastic. Nothing ever got missed or overlooked. If there were questions that one person couldn't answer I never had to wait more than a few hours, even on weekends, to get an answer.
Describe the costs associated with your care under Megan Link at University of Utah.
So far the cost has been about 20,000 which includes all labs, ultrsounds, medications, septum takedown, sonograms, diagnostic procedures
Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We discussed this briefly but haven't really gotten to the point of having a in depth conversation. She did mention possibly doing 2 but she was a little hesitant about doing so.
10
Doctor
Megan Link
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
7
Age 35
4 IUI
2 IVF
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
We had to push him [Dr. Matthew Peterson] to do some additional testing on my husband (after the second failed round), which ultimately revealed a potential cause. We wished we had done that testing earlier, as it might have changed the course of our treatment and/or our outcome...My first protocol was fairly standard: gonal-f, menopur, and hCG for trigger. My second protocol was more aggressive: higher doses of the above, a slew of supplements, and human growth hormone...is warm but direct; kind but straightforward. We first spoke on a phone call to his personal cell phone after dinner in the evening, so he is very willing to work with your schedule and accommodate. He always explained everything clearly and slowly to make sure that we understood each step of the process.
The clinic [University of Utah] is very well organized and very responsive. Payment, booking appointments, and logistics were very easy. All the nursing staff is very compassionate--one even held my hand during a particularly painful procedure. You really feel that they hope for success along with you!...IVF round was about $9,000, I believe, with drugs an additional $5-$7k. IUIs were $600 each...[nurse] was very speedy with prescriptions and happy to answer every question. She is experienced and knowledgeable.
How was your experience with Matthew Peterson at University of Utah?
We did not have a positive outcome, which I'm sure colors my perspective. Unfortunately, all of our embryos died before an IVF transfer, which was devastating. We were not prepared at all for that possibility. Dr. Peterson was very compassionate and kind. However, he immediately encouraged us to do another round with more aggressive treatments and hormonal protocol. Even that more aggressive round resulted in the same outcome: no transfer, and a group of arrested embryos. I wish that Dr. Peterson had taken some time with us to regroup and really understand why the embryos died in the first place. We had to push him to do some additional testing on my husband (after the second failed round), which ultimately revealed a potential cause. We wished we had done that testing earlier, as it might have changed the course of our treatment and/or our outcome.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Do not feel pressured into IVF. Fertility clinics treat it like it is the answer for all couples (because it has a higher success rate than other non-third-party treatments overall), but it may or may not be the right choice for every circumstance. Go slow, ask questions, do your research.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
Dr. Peterson is warm but direct; kind but straightforward. We first spoke on a phone call to his personal cell phone after dinner in the evening, so he is very willing to work with your schedule and accommodate. He always explained everything clearly and slowly to make sure that we understood each step of the process.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
My first protocol was fairly standard: gonal-f, menopur, and hCG for trigger. My second protocol was more aggressive: higher doses of the above, a slew of supplements, and human growth hormone.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Lee Cherie)
Lee Cherie was very speedy with prescriptions and happy to answer every question. She is experienced and knowledgeable.
Describe your experience with University of Utah.
The clinic is very well organized and very responsive. Payment, booking appointments, and logistics were very easy. All the nursing staff is very compassionate--one even held my hand during a particularly painful procedure. You really feel that they hope for success along with you!
Describe the costs associated with your care under Matthew Peterson at University of Utah.
IVF round was about $9,000, I believe, with drugs an additional $5-$7k. IUIs were $600 each.
Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Dr. Peterson has a strong bias toward single embryos transfer, assuming it's a healthy, viable embryo.
8
Doctor
Matthew Peterson
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
8
NPS
9
Age 35
1 IUI
1 Egg Freezing
Male Factor
Unexplained
Other
European
Income $100K - $199K
Marketer or PR
IVF With Other Docs
Neutral
Strongly Recommends
Successful
She [Dr. Johnstone] is fair, blunt, and informative. She can come across as slightly scripted sometimes, which rubs some the wrong way, but she diverts from the script as needed. I have requested some unique accommodations, and she has done everything she can in that respect without making me feel stupid. I've never felt rushed or like I'm asking stupid questions. She is brilliant, which is a little intimidating. I do wish she'd try to get to know me as a person a little bit more.
Our clinic [U of Utah] doesn't have a lot of visual bells and whistles, which I appreciate. It doesn't seem like I'm paying for fancy furniture and decorations. The online portal used by the university is awesome. It makes communication easy and fast. My only complaint is that despite the sign saying not to bring children, there are almost always children there. I understand it's a sensitive thing, but it bugs me.
How was your experience with Erica Johnstone at University of Utah?
She is fair, blunt, and informative. She can come across as slightly scripted sometimes, which rubs some the wrong way, but she diverts from the script as needed. I have requested some unique accommodations, and she has done everything she can in that respect without making me feel stupid. I've never felt rushed or like I'm asking stupid questions. She is brilliant, which is a little intimidating. I do wish she'd try to get to know me as a person a little bit more.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Come armed with questions, knowing she will answer them but might not think to initiate that train of thought.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
She is almost frustratingly objective, which could make you feel like a number. However, she reaches out when it's not required, spends as much time as you want with her, and engages in small talk about personal lives at times.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
For our one IUI, I took femara for a few days and tested for ovulation at home. When positive, I scheduled the procedure for the next day and had a nurse do the IUI. For the egg retrieval, I took 112.5 IU gonal-F and one vial of menopur each day for 10 days. The dosages were conservative because my amh is 7.4 and there were concerns about OHSS. I started cetrotide on day 6 and took it for five days. I triggered with a hybrid lupron and hcg. Egg retrieval resulted in 20 eggs. Of those, 15 were mature and 14 fertilized through ICSI. Four made it to freeze on day 6. I did not receive good a good explanation about the extreme dropoff or slowness to reach blast. Three were rated good/fair and one poor. Our doctor did not recommend testing on the embryos, primarily because of the cost (about $4,000). FET #1 started with birth control pills. After two weeks, I added 10 IU lupron. I stopped BCP a week later and decreased lupron to 5 IU after 10 days. Also on that day, I added 1 mg estrace twice a day. A week later, I increased estrace to 2 mg, three times a day. On week four of lupron, we did a lining check ultrasound. It was over 10 mm and trilaminar. Two days later, I stopped lupron, decreased retrace back to 1 mg 2x daily and started 100 ml of progesterone in oil. Five days later, we transferred one embryo. It did not thaw well and was rated poor at the time of transfer. I was given one lupron dose day of transfer. I stayed on the same estrace and PIO protocol for 10 days, until we had a negative beta. FET #2 had the exact same protocol with drugs and the same problem with the thaw. Our doctor still recommended transferring it and said she sees a lot of babies come from poorly rated embryos. She said she doesn't put as much stock into ratings as other doctors and added that the rating at the time of freeze is more critical than at the time of transfer. I'm now 8 days past transfer and testing negative at home. Our doctor did recommend transferring our two remaining embryos at the same time in our next attempt. She'll probably also provide the option of an endometrial scratch but didn't sound super confident about the research around it.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise F)
We like Denise. She is informal and kind. She is a little frantic and seems to always appear over-caffeinated, but it doesnt affect her performance. She has always gotten back to me very fast and gives good information.
Describe your experience with University of Utah.
Our clinic doesn't have a lot of visual bells and whistles, which I appreciate. It doesn't seem like I'm paying for fancy furniture and decorations. The online portal used by the university is awesome. It makes communication easy and fast. My only complaint is that despite the sign saying not to bring children, there are almost always children there. I understand it's a sensitive thing, but it bugs me.
Describe your experience with your monitoring appointments at University of Utah.
It was efficient and fast. I always got in fast and was never kept waiting in the room. I wish the time window was longer. (It was 7-9 a.m. and I live 90 minutes away.)
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUI was $500. IVF egg retrieval freeze-all was $9750 with ICSI Meds for egg retrieval were about $4000 FET is $2720 Meds for FET were $400
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
She seems to operate by what the research says is best for my age.
8
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
10
Age 33 - 34
4 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Writer
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Peterson is very nice and friendly, but he doesn't seem to know my case very well, except what he reads off my chart. He's missed some important things in there. Once I saw him in the waiting room in the clinic, and it was clear he didn't recognize me at all. His staff is great though and knows me...is really smart, and I trust him to know the appropriate treatment for me. He is always very patient in answering my many questions, and always presents the information in a way I can understand. I like that he doesn't sugarcoat things, but also presents I options in a hopeful manner.
Every nurse at this clinic [University of Utah] is so caring, kind, professional, and great to work with. They get back to me incredibly fast with questions, and treat me so well at the clinic. They've been really sensitive with giving me bad news, and always make it clear that they know how hard this process is. They are just wonderful...They have an excellent online portal, which I love using. Refilling prescriptions, communicating with the staff, making appointments, seeing results are all very easy. The clinic offers great hours to make sure treatments are done at the right time.
How was your experience with Matthew Peterson at University of Utah?
Dr. Peterson is really smart, and I trust him to know the appropriate treatment for me. He is always very patient in answering my many questions, and always presents the information in a way I can understand. I like that he doesn't sugarcoat things, but also presents I options in a hopeful manner. His drawbacks include working on a kind of macro level- he doesn't seem interested in helping me optimize my health to increase chances of conception...he told me once that rates don't change much by chasing down every little problem. He hasn't done any labs on me since my first consultation (with another Dr. 2 years prior to my visit with him). I also feel that I he has somewhat neglected my husband throughout this process, despite pretty serious MFI. We lost a few months due to not knowing what was going on.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Advocate for yourself. Make sure he's looking at all the results, and doing the tests you need.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
Dr. Peterson is very nice and friendly, but he doesn't seem to know my case very well, except what he reads off my chart. He's missed some important things in there. Once I saw him in the waiting room in the clinic, and it was clear he didn't recognize me at all. His staff is great though and knows me.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
I started on metformin 1500mg for 3 months, while my husband started on clomid 50mg for 3 months. Did an SIS to endure everything was good anatomically. Then I started letrozole 5 mg, which I didn't respond to. Used Provera to induce a period, then did 7.5 mg letrozole. Didn't respond. That same day, started 50 mg clomid plus 7.5 letrozole. No response by day 13. Started 5 mg letrozole and 100 mg clomid. No response. Told then I could move to injectibles, or lose weight. Chose to lose weight. After 4 months, I responded to 5 mg letrozole. Tried 3 natural cycles with the letrozole. Then moved to IUI. First was 5 mg letrozole and trigger with ovidrel. No success. Next three IUIs were 7.5 mg letrozole (to try and ovulate earlier than day 19) and ovidrel trigger. CP on second IUI, and then 2 failures. After 4th fail, recommended to do IVF with ICSI.
Describe your experience with the nursing staff at University of Utah.
Every nurse at this clinic is so caring, kind, professional, and great to work with. They get back to me incredibly fast with questions, and treat me so well at the clinic. They've been really sensitive with giving me bad news, and always make it clear that they know how hard this process is. They are just wonderful.
Describe your experience with University of Utah.
They have an excellent online portal, which I love using. Refilling prescriptions, communicating with the staff, making appointments, seeing results are all very easy. The clinic offers great hours to make sure treatments are done at the right time. I can always get an appointment when I need one, although it does take awhile to get an appointment with my actual Dr. My one big criticism of the clinic is that they do not enforce their "no children in the clinic" rule and that is very frustrating and painful.
Describe the costs associated with your care under Matthew Peterson at University of Utah.
I believe the initial consultation was around $200. Each ultrasound was around $350. IUIs are $370 total. My copay for each Dr. Visit was $25. I pay about $20 for a 3 month supply of letrozole, $10 for metformin, and $18 per syringe of ovidrel.
What specific things went wrong at University of Utah?
  • Failed to convey critical information
Describe the specific things that went wrong at University of Utah.
On my first consultation with Dr. Peterson, I asked him if we had any chance of getting pregnant, once I started ovulating. He looked at my husband's SA results (from 2 years earlier) and said it would be difficult, but possible. He must have only looked at one (and the oldest) result out of the 4 SAs, because at my SIS procedure the next month, he told us that with my husband's numbers, IVF was our only choice. He started him on clomid to try and increase his count, but it was very frustrating to have lost 2 months (which meant a 5 month delay given the time it takes to make new sperm.)
7
Doctor
Matthew Peterson
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
Anovulation
PCOS
European
Other
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
11 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Peterson is not only a great doctor and highly professional and qualified in his line of work but also a great human being. He has so much compassion and understanding for every patient. He keeps you feeling motivated and hopeful even when things go unexpected!... We started with Femara(7.5) and timed intercourse after being diagnosed with PCOS. We then moved onto a high dose and eventually added in 75u of Gonal F until a follicle developed large enough for ovulation. I then triggered and we either did timed intercourse or IUI. We have been doing this for al cycles. The Femara gets my follicles to produce a dominate one and the gonal f for a few days finishes maturing it.
I love the U of Utah clinic. I have always been able to schedule and appointments with ease. I’m never waiting too long and they are great and communication and the process. The clinic is very clean and I love all the staff. I have always received prompt communication from my nurse and doctors. They have also worked with scheduling my locations for my ultrasounds to work around my schedule.
How was your experience with Matthew Peterson at University of Utah?
Dr. Peterson is not only a great doctor and highly professional and qualified in his line of work but also a great human being. He has so much compassion and understanding for every patient. He keeps you feeling motivated and hopeful even when things go unexpected!
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Don’t be afraid to ask questions, even after the appointment.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
Dr. Peterson was so personal and really made me feel like he was on my team cheering me on every step of the way! He knew my nursing back ground and kept that in consideration while explaining everything to me.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
We started with Femara(7.5) and timed intercourse after being diagnosed with PCOS. We then moved onto a high dose and eventually added in 75u of Gonal F until a follicle developed large enough for ovulation. I then triggered and we either did timed intercourse or IUI. We have been doing this for al cycles. The Femara gets my follicles to produce a dominate one and the gonal f for a few days finishes maturing it.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sarah Tollstrup)
Sarah is amazing. She is so personable and easy to get a hold of. She answers all my questions promptly and really cares about the outcome of each cycle!
Describe your experience with University of Utah.
I love the U of Utah clinic. I have always been able to schedule and appointments with ease. I’m never waiting too long and they are great and communication and the process. The clinic is very clean and I love all the staff. I have always received prompt communication from my nurse and doctors. They have also worked with scheduling my locations for my ultrasounds to work around my schedule.
Describe the costs associated with your care under Matthew Peterson at University of Utah.
We spent about $5000 per pregnancy. Our cost is about $500-$1200 a cycle.
10
Doctor
Matthew Peterson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 29
2 IUI
PCOS
Other
Other
Income $100K - $199K
Neutral
Neutral
Success w/ Doc Too early to know
I honestly loved Dr. Petersen and my experience with him. He has good bedside manner but also is direct about the risks you face and the steps that need to be taken. I always felt like i could trust him and the treatment plan he recommended. My only complaint would be that i saw him for the first few months and now i don't really see him at all. I see mostly the nurses or clinic staff but i understand thats is probably common with this field of work.
For the most part, the nursing staff [at Univ of Utah-SLC] has been wonderful. I've had a few hiccups that was lack of communication from them. One was prior to IUI. they didn't tell us to make sure we had intercourse no more than 5 days but less than 1. etc. Which made me really mad but luckily the sperm sample was still ok. They also didn't tell me to have intercourse the night of trigger for the first IUI round, Which again made me mad.
How was your experience with Matthew Peterson at University of Utah?
I honestly loved Dr. Petersen and my experience with him. He has good bedside manner but also is direct about the risks you face and the steps that need to be taken. I always felt like i could trust him and the treatment plan he recommended. My only complaint would be that i saw him for the first few months and now i don't really see him at all. I see mostly the nurses or clinic staff but i understand thats is probably common with this field of work.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Just to trust him and try to have faith in the process. Also, to make sure to ask as many questions as you want! Sometimes the treatment plan can be lengthy and detailed and i always felt a little overwhelmed. Demand the time you need to ask questions and go over everything slowly.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
Doctor Petersen is very sweet. He seems almost like a father figure who is trying to help you get through this difficult time. He seems to genuinely care about you and your situation.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
The first few cycles i went on letrozole (an alternative to Clomid) , triggered ovulation with ovidrell and did timed intercourse. That was not successful so we wanted to attempt IUI. However, due to my particular anomaly, i cannot have twins. Therefore, if there were multiple follicles present, the risk for twins being higher, we were recommended to cancel that cycle (which we did). We reduced my letrozol dosage to try to get just one follicle and have been able to complete IUI Since (1 failed attempt) Im currently in the waiting period of my 2nd attempt. If not successful, we will attempt IUI one more time before possibly discussing Invitro
Describe your experience with the nursing staff at University of Utah.
For the most part, the nursing staff has been wonderful. I've had a few hiccups that was lack of communication from them. One was prior to IUI. they didn't tell us to make sure we had intercourse no more than 5 days but less than 1. etc. Which made me really mad but luckily the sperm sample was still ok. They also didn't tell me to have intercourse the night of trigger for the first IUI round, Which again made me mad.
Describe your experience with University of Utah.
I think they are overall wonderful. Communicating through the Mychart is so easy and they respond very quickly. My only complaint would be that you never know who you are seeing or speaking to, so i always felt the need to remind them of my uterine anomaly bc i wasn't sure if they were aware of it or had read the file. They are all friendly and courteous. They try to be sensitive and relay good or bad news in a delicate manner.
Describe the costs associated with your care under Matthew Peterson at University of Utah.
i have insurance that is copay of $80 per visit due to seeing a specialist. The medications were usually around $150 per cycle and IUI was around $400 each cycle
Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
NA
What specific things went wrong at University of Utah?
  • Failed to convey critical information
Describe the specific things that went wrong at University of Utah.
I was not given the information i needed pre IUI until we arrived at the clinic to start. Luckily our abstinence days did not cause us to cancel the cycle, but i was pretty upset that no one had told me prior to the time of sample that we should have been abstaining from sex or having sex x amount of days.
8
Doctor
Matthew Peterson
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2018, Successful
NPS
9
NPS
10
Age 29 - 37
6 IUI
1 IVF
Endometriosis
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
My endometriosis was first treated [by Dr. Erica Johnstone] to help reduce inflammation and to reduce the toxic environment that was created as a result. First a laparoscopy was performed to remove extensive endometriomas that had formed. Then I was provided with 3 months of depot lupron injections to reduce the size of the other endometriomas that could not be removed. We then moved on an IVF cycle using a moderate level of dosing of injectables for this procedure. I did respond well and 9 eggs were retrieved and all fertilized. 2 embryos were implanted, though none others survived to freezing. This resulted in the live birth of a singleton. The dosing for medication was based on my age and AMH testing.
UCRM is up to date on new techniques and research being done. The doctors and staff are all very knowledgable and available to answer questions whenever needed. They are also quick to respond to emails and phone calls. The only draw back is that you will not see your assigned doctor for every visits or procedure, but I have not had a negative experience with any of the other staff.
How was your experience with Erica Johnstone at University of Utah?
Erica is great at providing all the information and being forthcoming with both the good news and that bad, but does so in a way that is kind and gentle. She remains up to date on the recent breakthroughs and studies going on and in turn provides that information to her patients. Working with Erica always feels like you're working with a team and you are included in the decisions in your health care.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Do not be afraid to ask her questions or have her clarify information. She is not someone that will ever feel like less of a person because you do not fully understand what is going on.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Erica would at every appointment check in with us to see where we were at emotionally with everything that was going on. Her concern was not only our physical health, but also our emotional health and the health of our relationship.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
My endometriosis was first treated to help reduce inflammation and to reduce the toxic environment that was created as a result. First a laparoscopy was performed to remove extensive endometriomas that had formed. Then I was provided with 3 months of depot lupron injections to reduce the size of the other endometriomas that could not be removed. We then moved on an IVF cycle using a moderate level of dosing of injectables for this procedure. I did respond well and 9 eggs were retrieved and all fertilized. 2 embryos were implanted, though none others survived to freezing. This resulted in the live birth of a singleton. The dosing for medication was based on my age and AMH testing.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
The nursing staff at UCRM is great. They are all knowledge and kind. They are available to answer any questions and assist with any needs.
Describe your experience with University of Utah.
UCRM is up to date on new techniques and research being done. The doctors and staff are all very knowledgable and available to answer questions whenever needed. They are also quick to respond to emails and phone calls. The only draw back is that you will not see your assigned doctor for every visits or procedure, but I have not had a negative experience with any of the other staff.
Describe your experience with your monitoring appointments at University of Utah.
There is often little wait for these appointments and things are moved through efficiently and effectively. Monitoring or ultrasound appointments are scheduled during certain parts of the day, but they usually have a few times available to try and accommodate your schedule.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
The IVF cycle had a flat fee of $8900, which included things like assisted hatching, egg retrieval, ultrasounds, etc. Medications were obtained through a separate pharmacy, but because we were able to meet with Dr. Johnstone in a hospital setting, we did receive a small reduction in cost. Medications cost about $3500. We have also completed IUIs with Dr. Johnstone and these cost a flat rate of $360.
9
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 23
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Link actually showed concern for me individually and intently listened to my own concerns and questions. She was very thorough in my care plan and up front with what to expect with a balanced translocation and sending embryos for testing.... She was very thorough with descriptions and knowledgable in mine and my partner's specific case. She was pleasant to talk to and showed great compassion when going over our pregnancy history.
The clinic itself [University of Utah] is on the smaller side but they have it set up in an organized manner and uses every bit of space they have very efficiently. As for weaknesses, I don't really have any complaints. All of the personel that I dealt with were amazing, compassionate given the nature of the office, and knowledgable. You can see that they are all very dedicated to their jobs.... Lisa was very organized and quick to call you back if you had any questions. She was thorough with your care plan and made sure you understood everything before sending you off.
How was your experience with Megan Link at University of Utah?
We had a few sets backs getting the whole process started but each time, Dr. Link made sure to do follow ups and adjusted the cycle as needed. She was very thorough with descriptions and knowledgable in mine and my partner's specific case. She was pleasant to talk to and showed great compassion when going over our pregnancy history.
What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?
Go in there with your questions written down on a piece of paper and be ready to receive a ton of information but don't worry, she will always go back over it or give it to you again if you don't remember it. She also gives plenty of examples to show what to kind of expect.
During treatment, were you treated like a number or a human with Megan Link at University of Utah?
Dr. Link actually showed concern for me individually and intently listened to my own concerns and questions. She was very thorough in my care plan and up front with what to expect with a balanced translocation and sending embryos for testing.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Lisa Henderson)
Lisa was very organized and quick to call you back if you had any questions. She was thorough with your care plan and made sure you understood everything before sending you off.
Describe your experience with University of Utah.
The clinic itself is on the smaller side but they have it set up in an organized manner and uses every bit of space they have very efficiently. As for weaknesses, I don't really have any complaints. All of the personel that I dealt with were amazing, compassionate given the nature of the office, and knowledgable. You can see that they are all very dedicated to their jobs.
Describe Megan Link's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
I completely agree with the single embryo transfer approach that Dr. Link takes. As someone who has high risk pregnancies, it is less riskier for something to go wrong.
10
Doctor
Megan Link
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
10
NPS
10
Age 39 - 44
5 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Johnstone always responded promply to emails. She responded within 24 hours as advertised, but usually lots sooner. I had some bleeding early on with my first pregnancy Dr. Johnstone adjusted her schedule and got me in that morning and checked me out personally. Dr. Johnstone is a wonderful doctor and has spoiled me for other doctors. I have gone to other doctors expecting the same care and it just doesn't happen. There are few doctors as good as doctor Johnstone. I always felt like she really cared.
This clinic [Univ of Utah] is so good it has gotten very popular in the last couple of years. It takes a few months to get into. However, it is worth the wait. I called for an appointment back in January and the soonest I could get an appointment was June. Once we got in everyrhing has gone very quickly. I think they are doing the best they can to meet the patient demand. They continue to review their practices to meet their current patients needs as well as finding ways to help more and more new patients. Things are a bit busier this time, but I still feel like everyone knows who I am, why am there and I feel like they have my best interest in mind.
How was your experience with Erica Johnstone at University of Utah?
Doctor Johnstone always responded promply to emails. She responded within 24 hours as advertised, but usually lots sooner. I had some bleeding early on with my first pregnancy Dr. Johnstone adjusted her schedule and got me in that morning and checked me out personally. Dr. Johnstone is a wonderful doctor and has spoiled me for other doctors. I have gone to other doctors expecting the same care and it just doesn't happen. There are few doctors as good as doctor Johnstone. I always felt like she really cared.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Go in prepared to ask questions. Doctor Johnstone will take the time to answer your questions. If you just feel clueless that is ok too. Doctor Johnstone explains things very clearly and does all that she can to make sure you understand your options and what is going on.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Johnstone was always kind, but honest about what to expect with each procedure. When results came back negative she was always the one to call me not a random nurse. I always felt like she had my best interest in mind and did all she could within her power to help us.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
We started out trying IUI with clomid. My AMH levels were good so we tried this first. I responded well to clomid so we tried IUI's 3 times all resulted in negative pregnancy tests. We went on vacation and just did a clomid round that month with was also negative. The next two months we did IUI's with clomid and a couple of days of injectable medication follow by a trigger shots. Both months ended with negative pregnancy tests. A few months later I started IVF with a lupron down regulating prior to start IVF fertility meds. Also my AMH levels came back poor which resulted in me using high levels of fertility meds. When I went to my lining check most of my folicals had disappeared depite the high levels of fertility meds. That cycle was canceled and I just went in for another IUI. That cycle resulted in another negative pregnancy test. We did another IVF round this time Dr. Johns didn't have me use lupron. The cycle was much more natural, but I still used very high levels of fertility meds. They were able to retrieve 11 eggs, 10 of which fertilized, but only one made it to be a day 5 embryo. The one embryo was transferred, but still resulted in a negative pregnancy test. Following this we looked into adoption and also embryo donation. We went to another state and tried two rounds of donor embryos under another doctors care. Dr. Johnstone helped us out with all of the testing and lining checks before each frozen embryo transfer with the other doctors in another state. Doctor Johnstone was still very supportive while we worked with another doctor. One donor embryo cycle was negative and the next one ended up being a chemical pregnancy. Following that we returned to Doctor Johnstone to do IVF with donor eggs. We qualified for a guarantee program and decided to participate in it. Our first donor cycle ended before the transfer date. None of the embryos made it. We chose a second donor who backed out a few days before we started medication. We made it to our transfer date with our third donor. We had 6 five day embryos on the transfer date. We decided to transfer 2 embryos which resulted in our twins. We were able to freeze the other 4 embryos. Recently we we t back for a frozen embryo cycle which resulted in positive pregnancy tests. Right now I am taking meds and waiting for my viability scan when I reach 7 weeks pregnant. We are excited and hoping for the best. We are so greatful for all of doctor Johnstones help and support though out this journey.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Danielle Moore)
Danielle Moore and Jennifer Baxter were wonderful to work with. I got regular emails and reminders from them which helped a lot.
Describe your experience with University of Utah.
This clinic is so good it has gotten very popular in the last couple of years. It takes a few months to get into. However, it is worth the wait. I called for an appointment back in January and the soonest I could get an appointment was June. Once we got in everyrhing has gone very quickly. I think they are doing the best they can to meet the patient demand. They continue to review their practices to meet their current patients needs as well as finding ways to help more and more new patients. Things are a bit busier this time, but I still feel like everyone knows who I am, why am there and I feel like they have my best interest in mind.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUI $1,400 IVF about $9,000 IVF meds $1,500 - $5,000 Frozen embryo transfer $2,720 IVF with egg donor about $20,000
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Our doctor encouraged us to only transfer one embryo when we used donor eggs. We got a little anxious once we had to choose a third egg donor and chose to transfer 2 embryos instead of the recommended 1. It was a very difficult pregnancy and doctor Johnstone was right to suggest only transferring one embryo. However, they were supportive when we chose to transfer 2.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
10
Age 27 - 28
3 IUI
Unexplained
Other
Latinx
Native American
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
The doctor [Dr. Erica Johnstone] will provide options for your journey, but you will need to be prepared to make decisions on how aggressive you want to be... first suggested surgery to fix my bicornuate uterus. She thought that this may have been a cause of our infertility, especially if there wasn't sufficient blood flow to the top of the uterus. I have always ovulated on my own and never had problems with my cycle, but she prescribed Clomid to increase the number of eggs that would be released, in hopes that this would increase the chance that one would be fertilized. Since we wanted to be more aggressive, she coupled this with IUI. My side effects from the Clomid were not ideal, so she switched me to Letrazole. Unfortunately, no one of the IUIs worked, but she gave me all of the options possible to maximize my chances of getting pregnant.
The University of Utah is very research-based, which I like...They [nurses] are all very sensitive to the nature of our situation, which I greatly appreciate. I also like that I can email them with my questions anytime during the week and they respond within a day...Dr. Johnstone first suggested surgery to fix my bicornuate uterus. She thought that this may have been a cause of our infertility, especially if there wasn't sufficient blood flow to the top of the uterus.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone has been amazing. I was so frustrated when I first went to see her because it felt like we had been trying to get pregnant on our own forever. She met with us to create a plan and explained what to expect during our journey. She was very matter-of-fact, but also sensitive to how we were feeling about each step. Infertility is a scary journey, but I felt very comfortable in her care.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
The doctor will provide options for your journey, but you will need to be prepared to make decisions on how aggressive you want to be.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Dr. Johnstone first suggested surgery to fix my bicornuate uterus. She thought that this may have been a cause of our infertility, especially if there wasn't sufficient blood flow to the top of the uterus. I have always ovulated on my own and never had problems with my cycle, but she prescribed Clomid to increase the number of eggs that would be released, in hopes that this would increase the chance that one would be fertilized. Since we wanted to be more aggressive, she coupled this with IUI. My side effects from the Clomid were not ideal, so she switched me to Letrazole. Unfortunately, no one of the IUIs worked, but she gave me all of the options possible to maximize my chances of getting pregnant.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Molly (I think))
They are all very sensitive to the nature of our situation, which I greatly appreciate. I also like that I can email them with my questions anytime during the week and they respond within a day.
Describe your experience with University of Utah.
The University of Utah is very research-based, which I like. Overall a great place for infertility treatment. My only complaint is that there isn't a clinic closer to where I live. I have to drive 2 hours each way for an appointment.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
My insurance was not accepted by the UofU, so we had to pay for surgery ($1,000), IUIs ($400 x 3), etc., out of pocket. Fertility treatments are usually not covered anyway, so this was not hugely different than if we went somewhere else.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Not applicable.
9
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 26 - 30
1 Fertility Medications
Endometriosis
Male Factor
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $50K - $99K
4th of 6 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Peterson is very personable and makes me feel like the current round of IVF, whither it be the 3rd or 4th, matters. Like it's the biggest thing happening in my world- because it is. He is very professional and careful to explain every move he makes when doing vaginal ultrasounds, which I appreciate because lets face it... they are awful. My husband and I have never felt uncomfortable or iffy around him. I have never felt like I was left in the dark about my care plan.
Strengths: Communication, organizational skills, making you feel like a human not a number, and building a relationship with you. Weaknesses: The only one I can think of is not being able to reach them on the phone. I always have to leave a message and they [U of Utah] always call me back, and in a timely manner.... Lee Cherie is THE BEST nurse!... She is very quick at responding to my messages through MyChart.
How was your experience with Matthew Peterson at University of Utah?
Dr. Peterson is very personable and makes me feel like the current round of IVF, whither it be the 3rd or 4th, matters. Like it's the biggest thing happening in my world- because it is. He is very professional and careful to explain every move he makes when doing vaginal ultrasounds, which I appreciate because lets face it... they are awful. My husband and I have never felt uncomfortable or iffy around him. I have never felt like I was left in the dark about my care plan. He always make sure I know and understand out next steps. What sincerely impressed me- After I had my daughter, about 6 months postpartum (our only live baby from IVF) I had some uncontrollable bleeding. I went to the ER and they ran tests and wanted me to have a D&C. Because we have moved to a different state and my infertility history, I was nervous about my care plan. I called my Infertility office, The U of U, to ask the nurses what they thought about having the D&C because of the scaring that can occur with it. Instead of hearing back from the nurses, Dr. Peterson, himself called me on the phone. He requested my full ER workup papers and test results. He looked over them and he told me how to handle it moving forward. That instance spoke volumes to the kind of doctor he is and the pride he takes in patient care and his work. I would definitely recommend him to the people closest to me without hesitation.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Always go in to see him with questions and be clear about your expectations for him.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
Dr. Peterson is always warm and down to earth. He knows me and my whole history. Every time we meet with him, he comes prepared with all the information and helps my Husband and I make the best decision. He always takes the time to sit and listen to our concerns and answer all of our questions. He is very honest and does not sugar coat anything but is able to deliver the facts and information kindly. He is never condescending like a lot of very intelligent people can be. He makes both my husband and I feel like he cares about us and OUR situation.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
At the time of our egg retrieval I was under the care of a different doctor at the University of Utah. I hyperstimulatied really bad and was unable to do a fresh transfer. My doctor took my case to the team and from there on all 5 or so doctors knew about my history and made decisions on my case together. When I began seeing Dr. Peterson he already knew about my history. He had done his "homework" on me so I didn't have to give him the rundown of my medical history of the last 15 years. I was so thankful for that. He did not change up protocol on my FET that he preformed, however, the one he did was the one that we got a live baby out of. I do feel like he watched me closer and I had more frequent appointments and ultrasounds with him because of my history of miscarriage.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Lee Cherie Booth)
Lee Cherie is THE BEST nurse! She has been my primary nurse the entire time I have been at The U. She is very quick at responding to my messages through MyChart. She is very organized, patient with scheduling all my different appointments, and compassionate. She is excellent at communicating and helping me stay organized with my IVF schedule. I love her!
Describe your experience with University of Utah.
Strengths: Communication, organizational skills, making you feel like a human not a number, and building a relationship with you. Weaknesses: The only one I can think of is not being able to reach them on the phone. I always have to leave a message and they always call me back, and in a timely manner. So i guess it's not THAT bad of a weakness haha.
Describe the costs associated with your care under Matthew Peterson at University of Utah.
There are different plans you can choose from. I don't remember the cost of the egg retrieval. We paid a little more because we needed ICSI. An FET is right around $2700. They are very up front with their cost breakdown. In the 4.5 years we have been going there we have never had any shady billing situation come up. What has been quoted is exactly what we have paid. Prices have never been changed or raised.
Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Dr. Peterson presented us with the facts and percentage rates in regards to a single and double embryo transfers. He informed us of the complications and risks that can come with multiple embryo transfer. He never tried to sway us one way or another. He just gave us the facts and let us decide.
10
Doctor
Matthew Peterson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
9
NPS
8
Age 31 - 33
8 Fertility Medications
Endometriosis
PCOS
Latinx
Income $100K - $199K
Accountant
Strongly Recommends
Neutral
Unsuccessful
Dr. Stanford remembered us from appointment to appointment. He takes very good notes so that helps for not having to repeat our medical records every appointment. He recommended to follow the Mediterranean diet and not only focus on my fertility but in my health in general. He explained all treatments in detail and e-mail via MyChart web links for extra information and for me to do personal research.
MyChart system [U of Utah] is very good. It's easy to find information , communicate with the Dr., pay and all things involved with the treatment. For the first appointment I had to wait like 5 months but once I was a patient scheduling was very easy.... I met with a nurse practitioner (Keri Katsun) who taught me how to chart and was always available to answer my questions and even advise me on the treatment that we were following with Dr. Stanford.
How was your experience with Joseph Stanford at University of Utah?
Dr. Stanford told us at our first appointments what could be the possible causes of our infertility and he did all tests in order to rule out one by one the causes. He tried different medications as new problems were showing up and went from low to high impact treatment and drug dose. I like to do things by the book and Dr. Stanford was a perfect match for me. He and his team are very communicative, would answer questions the following day and even call on weekends to follow up. He is compassion and sympathetic. When in need to schedule for a ultrasound on a Saturday or Sunday he would work around our own schedule.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Dr. Stanford treatments can take a bit too long so you need to ask about all the options to treat your diagnose and push for higher drug's dose or faster treatment but he will always try to get down to the root of the problem and try his best to solve it. I was with him for 2 years and I think I should have look for a second opinion after the first year or year and a half. He did not suggest my husband to take any supplements which I think it could have help us a tinny bit if he has done it. All the studies and life style changes were focus on me and now I wish he had done something to improve my husbands numbers.
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Stanford remembered us from appointment to appointment. He takes very good notes so that helps for not having to repeat our medical records every appointment. He recommended to follow the Mediterranean diet and not only focus on my fertility but in my health in general. He explained all treatments in detail and e-mail via MyChart web links for extra information and for me to do personal research.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
Dr. Stanford had me charting my cycles from the beginning which was tedious at the beginning but now I appreciate having all the information down in the charts with ultrasounds dates and blood test results. It's also 100% helpful to detect ovulation since I have PCOS and not ovulation was a possibility. He first did a hormonal panel to see my hormone levels and had me do a blood draw on day 3 of the cycle plus "day 21". After charting for few cycles he was able to detect some issues and started looking for solutions. Every month that I didn't get pregnant we tried something different. Firsts 5 cycles my mucus was not good so he suggested some supplements to improve mucus quality. He closely monitored my cycles with ultrasounds and/or blood test to detect ovulation. I did ovulate by myself all cycles. He found ovary cyst and suspected endometriosis. On the 5th cycle (with him) I had one of the cyst ruptured and he recommended a laparoscopy that I had on the 7th cycle. The following 6 cycles were supposed to be optimal for getting pregnant but it didn't happen. The laparoscopy did help with my periods pain. For about 4 cycles I had almost no pain but then I started with cramps again. On the 8th cycle, he put me on 200mg progesterone on my luteal phase since my levels were low. But that did not help a lot so 2 cycles later he gave me 400mg. On my 12th cycle I started to have mid-cycle spotting. A hysterosonogram showed no uterus polyps that could cause the spotting so on cycle 15 he put my husband and I on antibiotics (2 weeks for him 4 for me) in case was an infection. That stop the spotting for one cycle so then he put me on low doze Naltrexone around cycle 17. But this still did not solve the spotting. He repeated the hysterosonogram on cycle 22 since my periods were more painful and the spotting persist but came back all good. Although I was ovulating on my own we tried to improve ovulation with Letrozol (7.5mg once a month) starting on cycle 15. On cycle 19 I suffer from hyper-stimulation so Dr. lowered the dose on cycle 21 and 22. On cycle 23 I decided it was the last cycle with Dr. Stanford before moving on to assisted. We did a high dose of Letrozole closely monitored (as were ALL cycles) but we did not achieve a pregnancy.
Describe your experience with the nursing staff at University of Utah.
I met with a nurse practitioner (Keri Katsun) who taught me how to chart and was always available to answer my questions and even advise me on the treatment that we were following with Dr. Stanford. We would meet every few months to check my chart and follow the instructions of the Creighton Model that Dr. Stanford follows. The nurses at the U are very kind and always welcome us with a smile and would remember what we talked about our personal life on previous appointments. They were good at scheduling follow up appointments.
Describe your experience with University of Utah.
MyChart system is very good. It's easy to find information , communicate with the Dr., pay and all things involved with the treatment. For the first appointment I had to wait like 5 months but once I was a patient scheduling was very easy.
Describe the costs associated with your care under Joseph Stanford at University of Utah.
Since the whole treatment was due to my PCOS and endometriosis and Dr. Stanford is in network, everything was cover by my health insurance except for the monthly follow up fee that was charged when he revised my chart that I would send by e-mail and not see him in person that month.
9
Doctor
Joseph Stanford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
5
NPS
5
Age 29 - 30
4 Fertility Medications
Male Factor
European
Income $50K - $99K
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
He [Dr. Hotaling] was not very personal, and we saw his NP more often than him. I wasn't too impressed with his bedside manner, but still would refer him to others because his care was good and got us the desired outcome.... Due to my low sperm count and motility, he put my on Clomid. I've been taking 50mg every other day for a few months. His NP explained to me before-hand that it would take about 3 months for my sperm count to reflect the improvements, and that was correct.
The entire clinic [University of Utah] felt more like a machine, and less patient-based than other clinics I've been to. No one seemed to remember me or recall my care plan, despite a few calls and appointments. The clinic was however clean, inviting, and felt reputable.... We have had a few mixups with medications, and labs being ordered. But the staff was kind and seemed knowledgable, just not all the way put together.
How was your experience with James Hotaling at University of Utah?
He was not very personal, and we saw his NP more often than him. I wasn't too impressed with his bedside manner, but still would refer him to others because his care was good and got us the desired outcome.
What's one piece of advice would you give a prospective patient of James Hotaling at University of Utah?
Just know that he's not going to be the most compassionate, but is known for being the best male-factor infertility doctors around.
During treatment, were you treated like a number or a human with James Hotaling at University of Utah?
He was in and out of the appointment quickly. Felt more like the answers to our questions should have been obvious, and he just wanted to move onto treatment and not discuss things as much.
Describe the protocols James Hotaling used in your cycles at University of Utah and their degree of success.
Due to my low sperm count and motility, he put my on Clomid. I've been taking 50mg every other day for a few months. His NP explained to me before-hand that it would take about 3 months for my sperm count to reflect the improvements, and that was correct. I've continued taking it once my counts improved, as we continue treatments for my wife.
Describe your experience with the nursing staff at University of Utah.
We have had a few mixups with medications, and labs being ordered. But the staff was kind and seemed knowledgable, just not all the way put together.
Describe your experience with University of Utah.
The entire clinic felt more like a machine, and less patient-based than other clinics I've been to. No one seemed to remember me or recall my care plan, despite a few calls and appointments. The clinic was however clean, inviting, and felt reputable.
Describe the costs associated with your care under James Hotaling at University of Utah.
I don't really remember costs. They seemed to be as we anticipated for specialist visits. The medications prescribed have been reasonably priced.
What specific things went wrong at University of Utah?
  • Failed to order appropriate test
  • Lost results
Describe the specific things that went wrong at University of Utah.
The biggest mistake I've experienced was with some lab work. Dr. Hotaling ordered a set of labs to check my levels after having been on clomid. When I went into this clinic to have them drawn, not all the labs were performed, and this wasn't noticed until a week or two after it was complete. I then had to take time off work again to get another blood draw because the one test was missed.
5
Doctor
James Hotaling
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
University of Utah
Salt Lake City
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
3 IUI
Anovulation
PCOS
European
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
Erica [Dr. Johnstone] was fantastic. she had this soft manner in her work and in her voice that made me always feel so calm and at ease. Infertility is a stressful time as it is and with her manner and her genuine care i felt like i was in the best hands.... even though you do not see erica every appointment know that she has the worlds best nurses and you are in great hands.
This clinic [University of Utah] is very calm and quiet. They havea request to not bring children into the office which i could not agree more with. With the sensitivity of this manner i thought it was a very appropriate thing. I thought they were very organized and helpful when trying to make an appoitment... I can't Say how much i love and appreciate Heidi and Sara. I have never had nurses care so much about me in my life.
How was your experience with Erica Johnstone at University of Utah?
Erica was fantastic. she had this soft manner in her work and in her voice that made me always feel so calm and at ease. Infertility is a stressful time as it is and with her manner and her genuine care i felt like i was in the best hands.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
I would say that even though you do not see erica every appointment know that she has the worlds best nurses and you are in great hands.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
I felt that every time I came into the office they knew me, they remembered what we had been through. Also when we had bad news of a cancelled cycle they were very considerate and I felt like they cared by trying everything possible to not make that happen again. Also the communication between me and the nurses was incredible I never felt like I was doing all the work or the only one who cared.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
first cycle was a plan for an IUI. she prescribed me provera to induce my period. After provera and on the 2nd day of my cycle i went in for an ultrasound and also to start Famera 3 pills a day for 5 days. After 5 days i went back for an ultra sound. At this ultrasound i had 3 non mature eggs so i was then prescribed Gonal F (37.5ml) for 3 days. After 3 days i went back in for an ultrasound and found that i had 1 egg that was mature at 22 mm and the rest fell behind and stopped growing. At this point i was to do the trigger shot that night and then 36 hours later i had an IUI with fresh sperm. After this i had progesterone for 14 days and after that i took a pregnancy test which was negative. Cycle 2 we did the exact same protocol, after day 3 of my Gonal F injections we saw on the ultrasound that i made 7 mature eggs resulting in a cancelled cycle and restrain from sex. Cycle 3- we decided to only try Famera this round, i took 3 pills a day for 5 days and then on day 10 i went in for an ultrasound showing that i had 3 eggs that were not mature yet, erica decided to let me coast. I went in three days later and found that 3 eggs were mature. We waited one extra day and then did the trigger shot and again 36 hours later did an IUI with frozen sperm due to my husband being out of the country. After 14 days we got a negative pregnancy test.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi and Sara)
I can't Say how much i love and appreciate Heidi and Sara. I have never had nurses care so much about me in my life. They cared just as much as i did about me getting pregnant. The communication between us was so easy and i knew that if i ever had a question they would call me back within 15 minutes. They were amazing
Describe your experience with University of Utah.
This clinic is very calm and quiet. They havea request to not bring children into the office which i could not agree more with. With the sensitivity of this manner i thought it was a very appropriate thing. I thought they were very organized and helpful when trying to make an appoitment
Describe the costs associated with your care under Erica Johnstone at University of Utah.
my insurance has not covered much but we paid about 250 each doctor visit and with medication and IUI, Sperm sample, freezing, ultrasounds. We ended up paying about 3,000 each cycle and we have done 3
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
9
NPS
N/A
Age 26 - 27
2 IVF
European
Income $50K - $99K
Strongly Recommends
Successful
I think Dr. Peterson is a very good communicator. He doesn’t mix words which I like and gives you the facts straight. He has an excellent staff and isn’t willing to move onto the next step unless he feels that it is the optimal setting for you to get the best result. I am someone who wants to just go, go and he is there to remind me that we need to do what is best for me and for my potential baby. The only one criticism I can really give is that he is a very busy doctor. Since he is very popular, he has to balance many patients so it might just take a little extra time to get back to you (not during clinic time), but I’ve always felt it was worth the wait.
The nurse assigned to us [at Univ of Utah- SLC] is beyond incredible. She sweet, funny, compassionate, very knowledgeable, don’t feel bothered if you ask her a million questions or ask her to go over information again. She makes me feel at ease and like I’m talking to a friend rather than my nurse.... Strengths-excellent resources, great staff, good at running appointments on time, they are good at squeezing you in, phlebotomy lab right in the clinic, they are big on privacy. Negative-The greatest negative for us is that the clinic is far away. About an hour drive from us, but that don’t affect everyone.
How was your experience with Matthew Peterson at University of Utah?
I think Dr. Peterson is a very good communicator. He doesn’t mix words which I like and gives you the facts straight. He has an excellent staff and isn’t willing to move onto the next step unless he feels that it is the optimal setting for you to get the best result. I am someone who wants to just go, go and he is there to remind me that we need to do what is best for me and for my potential baby. The only one criticism I can really give is that he is a very busy doctor. Since he is very popular, he has to balance many patients so it might just take a little extra time to get back to you (not during clinic time), but I’ve always felt it was worth the wait.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Be willingly to be flexible on your treatment plan. As he really doesn’t want to rush anything for the sake of rushing-and wants the best outcome for you, plans might be changed and just be ready for that.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
Dr. Peterson sees many patients, but he made me feel like I was his only patient with his care. He spent as much time as I needed to answer every question I had, even if I thought it was a silly question. I can tell he is emotionally invested in helping to grow my family and I always feel at ease with him even if the results aren’t always good.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
The first protocol used was getting my vitamin regiment-using prenatals, pregnitude, and COQ10. Prenatals and pregnitude for embryo health and COQ10 for quality and strength. then preparing a plan for my retrieval. He prescribed gonal, menopur, saizen, cetrotide, and my trigger shot. They were for growth of my follicles and trigger for ovulation. The results were as expected. Nothing too unusual.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Lee Cherie Booth)
The nurse assigned to us is beyond incredible. She sweet, funny, compassionate, very knowledgeable, don’t feel bothered if you ask her a million questions or ask her to go over information again. She makes me feel at ease and like I’m talking to a friend rather than my nurse.
Describe your experience with University of Utah.
Strengths-excellent resources, great staff, good at running appointments on time, they are good at squeezing you in, phlebotomy lab right in the clinic, they are big on privacy. Negative-The greatest negative for us is that the clinic is far away. About an hour drive from us, but that don’t affect everyone.
9
Doctor
Matthew Peterson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
5 of 5
Nursing Staff
5 of 5
2015 - 2018, Successful
NPS
10
NPS
10
Age 29 - 32
5 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Dorais is so sweet. She always seemed happy to see us, never seemed to be in a bad mood and was always present with us. When we were talking about treatment options she realized that I was interested in the details so she gave them to me. She discussed recent studies and always explained the rationale behind her suggested treatment plan. When things didn’t work she adapted and she was willing to listen to and consider our opinion for our treatment plan.
The IVF nurse line was awesome and they were super responsive. All the phlebotomists were friendly and well trained. ... Everyone [University of Utah] was very friendly and clearly worked as a team. I much prefer the clinic staff at the U to that at UFC, where Dr. Dorais is currently practicing. ... think there was a time or two they didn’t call with results when they said they would but it was never for a critical test and I was always able to reach them to get the info.
How was your experience with Jessie Dorais at University of Utah?
Dr. Dorais is so sweet. She always seemed happy to see us, never seemed to be in a bad mood and was always present with us. When we were talking about treatment options she realized that I was interested in the details so she gave them to me. She discussed recent studies and always explained the rationale behind her suggested treatment plan. When things didn’t work she adapted and she was willing to listen to and consider our opinion for our treatment plan. I feel like she is up to date with emerging research and willing to adjust to try new things.
What's one piece of advice would you give a prospective patient of Jessie Dorais at University of Utah?
Just go to her!!
During treatment, were you treated like a number or a human with Jessie Dorais at University of Utah?
Dr. Dorais is so kind and caring. She always takes the time to listen and consider our questions and opinions.
Describe the protocols Jessie Dorais used in your cycles at University of Utah and their degree of success.
I was unexpectedly a poor responder to the storms so she continued to slightly increase or modify my dosages through our IUI cycles (we had already done 3 rounds of clomid when we saw her so we started right away with that). She began us just on Femara and then added injectables. When we began IVF I still didn’t respond as well to the meds, so after my first cycle was canceled she adjusted and increased doses and added HGH. She also wanted to make sure everything was perfectly prepared going into IVF so she did a uterine septum surgery prior to it. My second IVF cycle was still a learning experience but I did get pregnant and have a son. Even though it resulted in pregnancy it was clear they it hadn’t worked as well as hoped (no embryos to freeze) so now that we are doing IVF she is trying a totally different approach (min-stim with ICSI and luteal estrace).
Describe your experience with the nursing staff at University of Utah.
I didn’t get to know them super well but they were very friendly and responsive.
Describe your experience with University of Utah.
Everyone was very friendly and clearly worked as a team. I much prefer the clinic staff at the U to that at UFC, where Dr. Dorais is currently practicing. The IVF nurse line was awesome and they were super responsive. All the phlebotomists were friendly and well trained. The other doctors who I saw here and there were also great.
Describe the costs associated with your care under Jessie Dorais at University of Utah.
IUIs - $360 with meds/cycle I did a guarantee programs for IVF so my 2 cycles were about $15000. Meds for the first cycle were $4500 and second were $5500.
Describe Jessie Dorais's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We only had 1 embryo. She was going to let us transfer 2 although she definitely seemed to prefer the idea of a singleton pregnancy.
What specific things went wrong at University of Utah?
  • Failed to call with results
Describe the specific things that went wrong at University of Utah.
I think there was a time or two they didn’t call with results when they said they would but it was never for a critical test and I was always able to reach them to get the info.
10
Doctor
Jessie Dorais
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 38
1 IUI
Donor Sperm
PCOS
Unexplained
European
Income $0 - $49K
3rd of 3 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Erica Johnstone took the time to help me fully understand the risks of both IUI and IVF after successful removal and repair of removing the septum in my uterus. I was afraid to do IVF and she came in and sat down with me. She explained pros and cons of both procedures. Skee put my fear at ease by helping me understand both procedures. I decided to try IUI once more time #7. But, it didn't work. She kept in constant contact through mychart and by phone.
I requested to continue care with my nurse Sara Tollstrup [at University of Utah-SLC] . She is that good. She is fun to talk to. She shares personal experiences and makes her relatable to you. She's fun to talk to in person, over the phone and through my chart.... I struggled having to schedule procedures through their main scheduler at the U. I thought she was rude and took forever to get ahold of. I had to go through my nurse to finally get me procedures scheduled. But I love the facility, doctors and the nursing team.
How was your experience with Erica Johnstone at University of Utah?
Dr. Erica Johnstone took the time to help me fully understand the risks of both IUI and IVF after successful removal and repair of removing the septum in my uterus. I was afraid to do IVF and she came in and sat down with me. She explained pros and cons of both procedures. Skee put my fear at ease by helping me understand both procedures. I decided to try IUI once more time #7. But, it didn't work. She kept in constant contact through mychart and by phone.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
She seems abrupt at first but she is really a kind and caring doctor. She is really brilliant and patient. Don't be afraid or embarrassed to ask any questions. She's more than willing to help you feel at ease and comfortable.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Erica Johnstone would come in ann's talk to me before, during and after procedures. She personally called to check on me after my sonohys procedure to remove scarring from a prior procedure. I wanted to try one more IUI after the septum in my uterus was removed and healed. Dr. Johnstone came in personally and explained the likelihood of pregnancy of with both IUI and IVF. IVF scares me a lot. We decided to try one more IUI. But, it didn't work.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sara Tollstrup )
I requested to continue care with my nurse Sara Tollstrup. She is that good. She is fun to talk to. She shares personal experiences and makes her relatable to you. She's fun to talk to in person, over the phone and through my chart.
Describe your experience with University of Utah.
I've had three different doctors through the U. Dr. Bernheisel, Dr. Petersen and then Dr. Johnstone. I struggled having to schedule procedures through their main scheduler at the U. I thought she was rude and took forever to get ahold of. I had to go through my nurse to finally get me procedures scheduled. But I love the facility, doctors and the nursing team.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 23 - 25
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
4th of 4 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Link's love is felt as she speaks to you. She genuinely cares about us and does all she can to help us one day bring home our baby. She has never given up hope on us no matter how tough the road gets. She has the perfect balance between being realistic and optimistic. She has taken time to personally call me and check in with me and let me know she was thinking of me. She has helped us learn of new treatments and is helping us with a different approach.
[Univ of UT is] Very patient oriented and sensitive. They are very responsive to messages. We have always gotten back to see our provider in a timely manner. The only thing I got say as a weakness is that the waiting area is in much need of a renovation. But other than that, our patient experience had been positive.... Our nurses took time to explain everything in detail, review medications, and really held our hand through the whole process.
How was your experience with Megan Link at University of Utah?
Dr. Link is so loving, dedicated, and optimistic. We were diagnosed with male factor infertility and diminished ovarian reserve. Our first IVF cycle was not successful. However, what we loved about her was that she let us know from the beginning that due to our situation, that would be the most likely option, that it would be unsuccessful. My husband and I wanted to proceed, regardless of our chances. Dr. Link proceeded with optimism and gave us our best possible shot. When that didn't work, she comforted us. She called me a few times in the following weeks, and she brought us into the clinic to go over more options to grow our family. She has never given up on us and works tirelessly to help us accomplish our dream.
What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?
Don't be afraid to ask lots of questions, she is willing to spend as much time as you need explaining things as you need.
During treatment, were you treated like a number or a human with Megan Link at University of Utah?
Dr. Link's love is felt as she speaks to you. She genuinely cares about us and does all she can to help us one day bring home our baby. She has never given up hope on us no matter how tough the road gets. She has the perfect balance between being realistic and optimistic. She has taken time to personally call me and check in with me and let me know she was thinking of me. She has helped us learn of new treatments and is helping us with a different approach. We seriously love Dr. Link.
Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.
We proceeded with injections to prepare fpr egg retrieval. Gonal F, cetrotide, menopur. Our doctor also prescribed growth hormone injections since i had a diminished ovarian reserve.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Lisa)
Our nurses took time to explain everything in detail, review medications, and really held our hand through the whole process.
Describe your experience with University of Utah.
Very patient oriented and sensitive. They are very responsive to messages. We have always gotten back to see our provider in a timely manner. The only thing I got say as a weakness is that the waiting area is in much need of a renovation. But other than that, our patient experience had been positive.
Describe the costs associated with your care under Megan Link at University of Utah.
We were lucky to have our insurance cover a lot. The most expensive part for us was a tese a d microtese surgery that my husband needed. We spent $12,000 on those surgeries. We spent $4,000 on medications, and after what our insurance covered of the IVF cycle we paid $1,900.
10
Doctor
Megan Link
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5