Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
8.7
8.7
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
8.3
8.3
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
9
9
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
8.5
8.5
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
I went to my appointment [with Dr. Johnstone] very anxious and with a lot of background information and a lot of questions and she listened to everything and was very attentive and responsive. I left feeling informed and we knew what the plan going forward should be. I have gone often for ultrasounds and such and I don’t see Dr. Johnstone every time but her whole team always knows what is going on and is very helpful and respectful.
[staff at University of Utah] Always aware of my situation, very attentive and helpful and kind...They have made me feel hopeful and heard in my concerns and fears. They and helpful, respective, intelligent, professional...I have PCOS, anovulation, and a possible blocked tube due to an ectopic pregnancy. We have tried clomid for a couple cycles and if they doesn’t work we do a test to see if my tubes are blocked and a semen analysis and then go from there.
How was your experience with Erica Johnstone at University of Utah?
I went to my appointment very anxious and with a lot of background information and a lot of questions and she listened to everything and was very attentive and responsive. I left feeling informed and we knew what the plan going forward should be. I have gone often for ultrasounds and such and I don’t see Dr. Johnstone every time but her whole team always knows what is going on and is very helpful and respectful. Infertility is so scary and heartbreaking and knowing I have a great doctor and clinic helps bring me peace of mind.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Go see her! Write down your history and questions before going and talk over everything.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
the Staff and dr. Johnstone are extremely kind and attentive!
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I have PCOS, anovulation, and a possible blocked tube due to an ectopic pregnancy. We have tried clomid for a couple cycles and if they doesn’t work we do a test to see if my tubes are blocked and a semen analysis and then go from there.
Describe your experience with the nursing staff at University of Utah.
Always aware of my situation, very attentive and helpful and kind
Describe your experience with University of Utah.
I don’t really have anything to say for weakness of the clinic or dr. johnstone, honestly, they have all been great to me. They have made me feel hopeful and heard in my concerns and fears. They and helpful, respective, intelligent, professional. I am grateful to have found them and got in when I did. I hope that they will be able to help me achieve pregnancy.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
I would say very fair. My insurance doesn’t cover anything there and it hasn’t been horrible. The initial visit I think was like 295 and then the ultrasounds are somewhere around 200-300 I think.
Dr Letourneau emailed me Saturday morning, saying he forgot to tell me something, and adding more instructions. It shocked me that he cares enough about my care that he remembered that and sent me a message over his time off to make sure he told me. I think that level of care from a doctor is really rare...listened to me, answered my questions, and was kind and respectful. He also made me feel like getting pregnant will be surmountable and like I have support if I have questions or concerns along the way. I wish all of my doctors could be as knowledgeable and compassionate as he was.
They [nurses at the University of Utah] were courteous, respectful, and friendly. They thoroughly reviewed my medical history and concerns, and passed all of that information on to the doctor...It was clean, everyone was friendly, and we didn't have to wait long. It was running really smoothly, and the team all seemed to work together really well... I left feeling like I had a solid plan and a great support team of people to help me along the way. He [Dr. Letourneau] also gave me a really comprehensive printout that he typed up of our plan, and things to remember and keep track of. He was helpful, encouraging, and knowledgeable.
How was your experience with Joseph Letourneau at University of Utah?
He was on time, and respectful and thorough. He answered my questions, and my boyfriend's questions. He was compassionate at listening to me tell him what I've been dealing with and worrying about, and had a lot of options to discuss. He took the time to explain the pros and cons of each, the risks of each, what I could expect, what kind of timeline to plan on, etc. I left feeling like I had a solid plan and a great support team of people to help me along the way. He also gave me a really comprehensive printout that he typed up of our plan, and things to remember and keep track of. He was helpful, encouraging, and knowledgeable.
What's one piece of advice would you give a prospective patient of Joseph Letourneau at University of Utah?
Go to him, and don't be afraid to ask him any questions, because he will answer them and will make it a point to make sure you understand everything.
During treatment, were you treated like a number or a human with Joseph Letourneau at University of Utah?
Dr Letourneau listened to me, answered my questions, and was kind and respectful. He also made me feel like getting pregnant will be surmountable and like I have support if I have questions or concerns along the way. I wish all of my doctors could be as knowledgeable and compassionate as he was.
Describe your experience with the nursing staff at University of Utah.
They were courteous, respectful, and friendly. They thoroughly reviewed my medical history and concerns, and passed all of that information on to the doctor.
Describe your experience with University of Utah.
It was clean, everyone was friendly, and we didn't have to wait long. It was running really smoothly, and the team all seemed to work together really well. Also, Dr Letourneau emailed me Saturday morning, saying he forgot to tell me something, and adding more instructions. It shocked me that he cares enough about my care that he remembered that and sent me a message over his time off to make sure he told me. I think that level of care from a doctor is really rare.
He [Dr. Joseph Stanford] never made me feel like he was rushed during our appointments and spent more time with me than I could have ever expected. He made sure to keep me informed, make me feel supported, and cover all questions or concerns through each step of the way. Through restorative reproductive medicine and natural women's health practices, my husband and I were able to become pregnant with a healthy baby within 3 months of starting with Dr. Stanford. He has given us the gift of a growing family and I really can't say enough about what a positive and supportive experience we had.
[The nurses at University of Utah were] Friendly, supportive, easy to talk to, informative...the facilities are beautiful and clean. The ease of making an appointment and checking in for appointments was paramount...He [Dr. Joseph Stanford] never made me feel like he was rushed during our appointments and spent more time with me than I could have ever expected. He made sure to keep me informed, make me feel supported, and cover all questions or concerns through each step of the way. Through restorative reproductive medicine and natural women's health practices, my husband and I were able to become pregnant with a healthy baby within 3 months of starting with Dr. Stanford. He has given us the gift of a growing family and I really can't say enough about what a positive and supportive experience we had.
How was your experience with Joseph Stanford at University of Utah?
I visited him at his South Jordan location and could not have been more pleased with my experience with him. Struggling with fertility is not an easy thing to deal with physically, mentally, or emotionally, but Dr. Stanford made me feel at ease and hopeful through the process. He never made me feel like he was rushed during our appointments and spent more time with me than I could have ever expected. He made sure to keep me informed, make me feel supported, and cover all questions or concerns through each step of the way. Through restorative reproductive medicine and natural women's health practices, my husband and I were able to become pregnant with a healthy baby within 3 months of starting with Dr. Stanford. He has given us the gift of a growing family and I really can't say enough about what a positive and supportive experience we had.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Trust the process
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Struggling with fertility is not an easy thing to deal with physically, mentally, or emotionally, but Dr. Stanford made me feel at ease and hopeful through the process. He never made me feel like he was rushed during our appointments and spent more time with me than I could have ever expected. He made sure to keep me informed, make me feel supported, and cover all questions or concerns through each step of the way.
Describe your experience with the nursing staff at University of Utah.
Friendly, supportive, easy to talk to, informative
Describe your experience with University of Utah.
It's a little out of the way for me as I live in a different part of the valley, but the facilities are beautiful and clean. The ease of making an appointment and checking in for appointments was paramount.
Describe the costs associated with your care under Joseph Stanford at University of Utah.
Almost all (90%) of my visits and treatments were covered by insurance. If they didn't cover upfront, insurance would almost always reimburse me when I would file a claim.
Describe Joseph Stanford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed....I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
The biggest problem was that I could never get in touch with them [University of Utah fertility staff] when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me.
How was your experience with Andrew Moore at University of Utah?
I liked Dr. Moore as a person; however, I felt that the protocol was not optimized for my particular circumstances. It seemed like all patients get pretty much the same protocol with just the medication amounts changed. I had done some reading online about diminished ovarian reserve, and there were a lot of opinions that birth control should be used sparingly for DOR patients, whereas Dr. Moore wanted me on them for 5 weeks. I sent him a note asking whether this was the right protocol but never heard back. I wished I had refused to go forward until hearing his justification for that protocol.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
I would not recommend the U of U clinic if you have a more complex fertility problem, as I don't think they have the most cutting edge protocols.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore spent significant time with my husband and me during our appointments. He made sure to answer all of our questions and never rushed us.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I was on birth control for five weeks, then Gonal-F, Menopur, and Saizen. I started Cetrotide on day 6 and triggered at day 8. They retrieved 6 eggs, did not do ICSI, and 2 fertilized. Both made it to day 5, although 1 was only a morula. We transferred the blastocyst and I had a positive pregnancy test, but a miscarriage at 8 weeks. The morula did not survive to day 6 for freezing.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi Carver)
In general, most of the nurses I saw were compassionate and kind. The U of U patient portal is also very good for communicating with the nurses.
My biggest frustration was the inability to ever speak to a nurse on the phone. No one ever answers the IVF nurse line. It says they will return messages within 24 hours, but I found that not to be true. I had better luck with emailing and getting an emailed response back, but there were times when I just wanted to speak to someone and found it so frustrating not to be able to. For example, I did my HCG tests out of state, while traveling. The lab order did not have all the information the lab needed to do the test. I just needed to get a nurse on the phone to provide the missing information -- instead, I sat at the lab for an hour waiting for one of the nurses to email me back.
Describe your experience with University of Utah.
I do not think that they are using the most up to date protocols. They also rotate the doctors through multiple locations, so I often had to drive much further than I would have liked to see my doctor on certain days.
Describe the costs associated with your care under Andrew Moore at University of Utah.
$8,900 for the IVF cycle (no ICSI). The medications came to about $5,000.
What specific things went wrong at University of Utah?
Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at University of Utah.
The biggest problem was that I could never get in touch with them when I needed to. Case in point -- I needed to have a D&C after my miscarriage. The scheduler left a voicemail with an appointment time that didn't work for my work schedule. I left two voicemails and sent two emails over the next 48 hours, and no one ever got back to me. I ended up having to clear my work calendar because I couldn't get in touch with anyone to reschedule the appointment, and wasn't sure when the next available one would be. All this during a time when I was extremely upset and sad -- it was the last thing I needed to be dealing with.
Our first cycle of IVF [with Dr. Moore] was not specialized for me. We decided to go with what works for most patients. The second round of IVF was when we upped all of the dosages to hyperstimulate my ovaries...my ovaries were still hyperstimulated and still had fluid in them. My Dr. wanted to wait but I was to impatient but I did listen to him about only transferring 1 embryo.
The total cost for us [at University of Utah] was around $12,000. The cost included appointments with Dr. Moore, blood work, ultrasounds, all of the medicine, the anesthesia, egg retrieval and the embryo transfer...Everyone here is very nice...The clinic is clean and up to date. It is a bit smaller but that doesn't mean the technology is out of date. I liked that they're apart of The U of U hospital.
How was your experience with Andrew Moore at University of Utah?
He is a very patient and quiet man, made me think of my father. He is also very kind and caring. He never acted superior when we would ask any of our millions of questions. He spends a great time working on research so he can make sure every fertility patient is receiving the best care possible.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Be ready to learn a lot of info! Which was a good thing for us! Ask him questions even if you think it's stupid. He likes to know what you're thinking and feeling.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
He took the time to explain what we would be needing to do, my diagnosis and what it meant for us. He even took extra time to settle any of our fears. He was so patient and kind to us.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
Our first cycle of IVF was not specialized for me. We decided to go with what works for most patients. The second round of IVF was when we upped all of the dosages to hyperstimulate my ovaries. The 2nd round of IVF was when we were able to transfer 1 egg and freeze 2 eggs.
Describe your experience with the nursing staff at University of Utah.
They were all so nice and patient with me.
Describe your experience with University of Utah.
Everyone here is very nice. Their goal is to get you pregnant and you can feel it. The clinic is clean and up to date. It is a bit smaller but that doesn't mean the technology is out of date. I liked that they're apart of The U of U hospital.
Describe the costs associated with your care under Andrew Moore at University of Utah.
The total cost for us was around $12,000. The cost included appointments with Dr. Moore, blood work, ultrasounds, all of the medicine, the anesthesia, egg retrieval and the embryo transfer.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
The first round of IVF, we only had 1 embryo survive so that's all we could transfer. The 2nd round we could only transfer 1 egg because my ovaries were still hyperstimulated and still had fluid in them. My Dr. wanted to wait but I was to impatient but I did listen to him about only transferring 1 embryo.
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments...If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!...We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful...
They [U of Utah] were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible...All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with...It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine...
How was your experience with Andrew Moore at University of Utah?
Dr. Moore, was just wonderful! We would have stayed with him if our insurance covered him and the clinic. He was just very understanding and seemed excited to work with us again. With our first fresh transfer he explained to us the risks of transferring two embryos and was very helpful.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If you have questions, don't be afraid to ask him. He is very thorough and goes over everything!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
I loved Dr. Moore. He hadn't seen us in almost two years when we saw him last and he remembered us and was excited for us to do IVF again. When we did our fresh transfer with him, he made sure to answer all of our questions and made us feel like we had a voice in our treatments.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
I have a blood condition that can lead to blood clots while pregnant, and he was very aware of this and made sure that I took extra precautions especially while I was on the extra hormones that are related to IVF.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
The little that I worked with Heidi, she was always very helpful. She would respond to emails within a few hours, which was always helpful!
Describe your experience with University of Utah.
When I was a patient there, I was quite pleased with the clinic. They were very helpful when we had transfer our embryo's to our new clinic. It does take time to get into a specific doctor, but they try to fit you in as quickly as possible.
Describe your experience with your monitoring appointments at University of Utah.
All of my monitoring appointments were either in the morning before work or they were after I got off. They were very flexible to work with.
Describe the costs associated with your care under Andrew Moore at University of Utah.
It was roughly around $15,000-$17,000 for our fresh IVF cycle and that included medicine.
What specific things went wrong at University of Utah?
Failed to send your chart to another clinic
Describe the specific things that went wrong at University of Utah.
When we transferred to our new clinic due to insurance purposes, they have taken a couple of months to get my chart and records transferred over.
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.... He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind....We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
How was your experience with Andrew Moore at University of Utah?
Dr. Moore was great! He was kind. He was frequently running a little late because he will take extra time with his patients to answer any questions that they may have. Once, the receptionist had mis-typed that our appointment was supposed to 15 minutes instead of 45. Dr. Moore didn't have us reschedule, he made the time to meet with us for the 45 minutes and answer our questions.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Be patient. He may be running late but that is because he is taking good care of his patients.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was always straight forward but kind. He always let us know what to expect. Him and his staff were readily available when we had questions. In fact, on the night of our trigger shot for IVF, we were unsure of the dosage and were able to reach him at home to confirm the correct dosage. I would definitely recommend Dr. Moore and the U of U fertility clinic to a friend.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
In our first appointment, he looked over our past tests and suggested that we have another semen analysis completed. The analysis came back showing low sperm motility. From there he suggested a sperm penetration test. That test came back negative. He suggested that we skip IUI or regular IVF because of the results of the test. Thus saving us money in the long run. We did IVF w/ICSI. I was on birth control pills for one month prior. From there, I began taking Menopur then added citrotide. (I can't remember the exact dosage). I went in for an ultrasound every other day during this time to measure my follicle growth. On day 11, I took a trigger shot of HCG and Lupron. A day and half later, I had my retrieval where they retrieved 15 eggs, 9 of those eggs fertilized and 5 made it to day 5. After retrieval, I began taking Crinone (progestrone) and estrogen which I continued until week 10 of pregnancy. We did a day 5 transfer. All of our embryos were average quality. We decided to only transfer one at the encouragement of our doctor. After transfer I was given a dose of Lupron to encourage implantation. This cycle resulted in pregnancy and I am currently 17 weeks pregnant with a healthy baby boy.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
Heidi was great at making sure you knew what to do and what was coming next. She was really straight forward. At first, I thought she was a little cold, but as I got to know her better I realized that was just her personality and that she is a great nurse!
Describe your experience with University of Utah.
The only downside, is that the clinic is up by the University of Utah in Salt Lake. I live in Riverton so the driving back and forth so many times was tiresome. Overall, this clinic was great. The staff was kind, helpful and knowledgeable. At 8 weeks pregnant I started bleeding heavily. I called the clinic and they got me in for an ultrasound the very next morning to make sure everything was fine. The doctor on call was so kind. After our ultrasound and everything looked good, she scheduled us for another a few weeks later for peace of mind.
Describe the costs associated with your care under Andrew Moore at University of Utah.
We did a guarantee program. We paid $16,000 for one fresh cycle and two frozen of IVF with ICSI. This cost covered appointments, ultrasounds, retrivial, transfer, and shots administered at the clinic. It did not cover medications. I believe we paid around $3,000 for shots and other drugs. The guarantee program did not include the extra ultrasounds I had after I became pregnant.
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects...I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes.
I tried talking to the nurse [at University of Utah], Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore.
How was your experience with Andrew Moore at University of Utah?
In the beginning, we LOVED Dr Moore! He was treating my aggressive endometriosis to prolong another surgery and to prep for eventual conception. He gave me lots of options, but everything went downhill when he started me on Lupron. Lupron causes horrific side effects when first started and has to be injected in a timely manner to be effective. Out of the 6 injections I had, only 1 OF THEM was on time, which led me to have all these horrific, yet TOTALLY AVOIDABLE side effects. His nurse either couldnt get the injection ordered on time, preauthed in time, really simple and EASY tasks, and would take up to 1 WEEK or longer to get back to me about ANYTHING! I tried talking to the nurse, Dr Moore himself, the office manager, everyone in the office about how awful their service was and how I was not getting adequate treatment. In the moment they always apologized and assured me that things would get better, that theyd get back to me more promptly, that things would change and they NEVER would! I tried to be patient and give them the benefit of a doubt to fix things, but I felt like it got to the point that they just wrote me off and didnt want to help me anymore. Ive worked in healthcare for over 10 years so I understand how it works, and I'm an easy going, patient and understanding person at drs offices BECAUSE of that. But this was just assanine at how terrible the service was. I tried everything! I was only supposed to be on Lupron for a few months, but because I couldnt ever get my shots on time, we had to keep starting over. And almost a year and a half later with injections, I still lost my tubes. Whether that was because the Lupron couldnt so its job due to lack of getting injected on time, or what I dont know. But I had perfect tubes when I first saw Dr Moore, and I lost them by the time I was done seeing him, and it will haunt me forever being robbed of my chance to conceive naturally and will always wonder if it was because of my experience there. So whether this was because the nurse didnt have adequate training, support to do her job, or was just that bad at her job, I dont know. But I am so mad at myself for staying under his care for as long as I did, and am hurt that even though I was so patient with them and their constant errors, they eventually stopped caring about treating me and I suffered the ultimate price because of it.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If his nurse is still Annie, DONT go there and waste your time!!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
It wasnt so much that I felt like a number, it was more that I coulsnt ever get the care I needed in a timely manner.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
We were trying to treat my endometriosis to prep for possible fertility treatments. It started with Progesteronen but that wasnt aggressive enough so we started Lupron to avoid another surgery. Thats as far as I got with him and then went to another Clinic because of such terrible service.
Describe your experience with the nursing staff at University of Utah.
Annie could never do anything in a timely manner. It took her over a week to return any of my phone calls or messages, and when she finally did, it was 1 sentence answers, but never the answers to my questions. (Its all documented on their online portal!) She very rarely knew the answers to any questions I had but she would never find out from someone else for me. She couldn't get my shots ordered or preauthed on time, I had to direct her on what to do most of the time, she never knew what she was doing!! Whenever I voiced my concerns with her ABOUT her, she always acted like she felt so bad for me that I was being treated so bad, like it wasnt HER fault I was having all these problems! I tried to be so patient and understanding with her, but it was like beating a dead horse. I think if it wasnt for her, I would have stayed at their clinic, because I really did like Dr Moore until he started blowing me off. I had talked to other nurses in their slc office who were always so prompt and helpful but they always had to redirect me back to Annie because he was Dr Moores nurse. SO FRUSTRATING!!!!
Describe your experience with University of Utah.
If you're going to go to the U, DONT go to the Orem office! Ive listed all my concerns answering other questions in this survey.
Describe the costs associated with your care under Andrew Moore at University of Utah.
My insurance paid for my injections so I only had co-pays and a deductible to meet.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We didnt get that far.
What specific things went wrong at University of Utah?
Failed to call in prescriptions to pharmacy
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Utah.
I could never get my prescribed injections on time, due to not getting prescribed, getting prescribed wrong, or not getting preauthed on time, resulting in having to start my treatment over and over again. This also resulted in AGONIZING side effects that could have been avoided had I gotten my shots on time. Working in healthcare for over 10 years, I understood what she needed to do to get the job done and had to constantly tell her how to do it, but still never got it on time. (5 out of 6 times my shots were late!!!) After a year and a half trying to be patient with them, and losing my fallopian tubes because of it, I requested to have my records sent to another dr. After requesting SEVERAL times and them still not ever getting sent, I had to make a special trip to go in to their office to get my records. I could go on and on and on....
I had to get surgery due to an ectopic pregnancy and he [Dr. Matthew Peterson] made sure all my questions were answered before the surgery and that I was as relaxed as I could be...even made sure the nurses gave me his number so I could contact him immediately should anything happen...We used femara for ovulation since it has less side effects. We took the shot and did IUI 2 days later. First and second IUI were negative the third worked but ended in an ectopic pregnancy.
I have had great experiences with all the nurses and doctors [at University of Utah]...so compassionate and understanding. They immediately felt like friends...very professional and the MyChart app is amazing because you can instantly get results to tests. Their check in system is so quick and they are all so helpful.
How was your experience with Matthew Peterson at University of Utah?
He is very understanding and takes the time to answer your questions. You never want to feel like you’re burdening someone with your questions but he made sure to answer every single one. When I had my ectopic he even made sure the nurses gave me his number so I could contact him immediately should anything happen.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Don’t be afraid to ask questions!
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
He took the time to make sure that I understood what was going on. I had to get surgery due to an ectopic pregnancy and he made sure all my questions were answered before the surgery and that I was as relaxed as I could be.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
We used femara for ovulation since it has less side effects. We took the shot and did IUI 2 days later. First and second IUI were negative the third worked but ended in an ectopic pregnancy.
Describe your experience with the nursing staff at University of Utah.
They are absolutely amazing!! They were so compassionate and understanding. They immediately felt like friends.
Describe your experience with University of Utah.
They are very professional and the MyChart app is amazing because you can instantly get results to tests. Their check in system is so quick and they are all so helpful. I have had great experiences with all the nurses and doctors they are great people.
Dr. S uses the creighton method of fertility tracking. So you are tracking cervical mucous. He evaluates that and then determines what's happening. There are coaches to help you inbetween visits. ... He is so kind. I was shocked at how pleasant he was. I liked how honest he was, he wasn't saying you'll be pregnant in a month. He said it would take time. That he'd be with me every step of the way. That really hit me. No physician has ever said that to me. He checked in on me over weekends, would send me emails clarifying things.
The clinic [University of Utah - SLC] is right next to obgyn. So if seeing pregnant women is a trigger... or seeing babies is, it's hard to sit there and watch waiting for your name to be called. Sometimes the wait is long. I waited almost an hour once. But he spends so much time with you it's hard to be upset at him. ... Dr. S uses the creighton method of fertility tracking. So you are tracking cervical mucous. He evaluates that and then determines what's happening. There are coaches to help you inbetween visits.
How was your experience with Joseph Stanford at University of Utah?
He is so kind. I was shocked at how pleasant he was. I liked how honest he was, he wasn't saying you'll be pregnant in a month. He said it would take time. That he'd be with me every step of the way. That really hit me. No physician has ever said that to me. He checked in on me over weekends, would send me emails clarifying things.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Do your homework. Be patient and get on his calendar as soon as you can.
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
His bedside manner is beyond anyone I've ever met before. He's just so kind and wants to make sure you understand what's happening. He cares about the condition, but worries about how you are mentally as well. He made sure I felt supported.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
Dr. S uses the creighton method of fertility tracking. So you are tracking cervical mucous. He evaluates that and then determines what's happening. There are coaches to help you inbetween visits.
Describe your experience with University of Utah.
The clinic is right next to obgyn. So if seeing pregnant women is a trigger... or seeing babies is, it's hard to sit there and watch waiting for your name to be called. Sometimes the wait is long. I waited almost an hour once. But he spends so much time with you it's hard to be upset at him.
What specific things went wrong at University of Utah?
Failed to order appropriate test
Describe the specific things that went wrong at University of Utah.
There was a time where I had 4 mature follicles and he [Dr. Andrew Moore] said that was too many and canceled our IUI and told us not to have intercourse. I begged him to do it anyways and he declined...was very kind and easy to talk to. He looked me in the eyes while he talked to me. He made me at ease with decisions on a couple of things that another Dr. told me to do, but I didn't do...If you are wanting a fast pace doctor he isn't the one for you, but if you are going because you want a doctor that will try all of his options and won't risk multiples he is the one for you.
The nurses [at University of Utah] were friendly and took time to go over things with me before the doctor came in. They talked to me as if I was a human and not another number...was hard to get through to a nurse. The phone lines never connected me to the right people. I felt a little strange having to walk from the waiting room down a busy main hallway to another walkway before getting to the room...There was a time where I had 4 mature follicles and he [Dr. Andrew Moore] said that was too many and canceled our IUI
How was your experience with Andrew Moore at University of Utah?
I really liked Dr. Moore. He was easy to talk to and a good listener. He made me feel at ease with the decisions I choose not to do from another Dr. He is very thro and takes his time with getting procedures going.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
If you are wanting a fast pace doctor he isn't the one for you, but if you are going because you want a doctor that will try all of his options and won't risk multiples he is the one for you.
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was very kind and easy to talk to. He looked me in the eyes while he talked to me. He made me at ease with decisions on a couple of things that another Dr. told me to do, but I didn't do.
Describe the protocols Andrew Moore used in your cycles at University of Utah and their degree of success.
There was a time where I had 4 mature follicles and he said that was too many and canceled our IUI and told us not to have intercourse. I begged him to do it anyways and he declined.
Describe your experience with the nursing staff at University of Utah.
The nurses were friendly and took time to go over things with me before the doctor came in. They talked to me as if I was a human and not another number.
Describe your experience with University of Utah.
I was hard to get through to a nurse. The phone lines never connected me to the right people. I felt a little strange having to walk from the waiting room down a busy main hallway to another walkway before getting to the room.
She [Dr. Erica Johnstone] is very soft spoken which keeps me calm. She leads her team by example of excellence and love. You can tell she is quite respected among her co workers...remembers all my past appointments and my name even my husband's name and asked how we are doing in our daily lives...we were just doing clomid but I didnt produce good follicles so we added trazodone I did well with both but no pregnancy .
Small but cute lobby! Palm scan for sign in is amazing and saves so much time. Their [University of Utah] rooms are split into two locations but as long as you know to check in at the lobby you will be fine! Great parking...[nurses are] Very efficient and caring...[Dr. Erica Johnstone] leads her team by example of excellence and love. You can tell she is quite respected among her co workers.
How was your experience with Erica Johnstone at University of Utah?
Excellent bed side manner. She shows compassion and sympathy. She is very soft spoken which keeps me calm. She leads her team by example of excellence and love. You can tell she is quite respected among her co workers.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
She doesnt judge so lay it all on the table so she can accurately treat you
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
She remembers all my past appointments and my name even my husband's name and asked how we are doing in our daily lives
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
At first we were just doing clomid but I didnt produce good follicles so we added trazodone I did well with both but no pregnancy so we tried IUI but that was unsuccessful. We are still in treatment
Describe your experience with the nursing staff at University of Utah.
Very efficient and caring
Describe your experience with University of Utah.
Small but cute lobby! Palm scan for sign in is amazing and saves so much time. Their rooms are split into two locations but as long as you know to check in at the lobby you will be fine! Great parking
Describe the costs associated with your care under Erica Johnstone at University of Utah.
I dont remember but I know we are coming upon the big numbers now that we are looking IVF
Dr Stanford took the time to really review all my data and understand my big picture. He is always prompt to respond to after appointment questions, and even emailed me with questions he had thought of later... uses Creighton and NaproTechnology to observe your cycles, evaluate the root cause of any problems, and treat that directly. His method is designed to restore natural function so that you can conceive on your own, instead of shortcutting by ignoring problems and forcing the body to do something it's not prepared for...took the time to personally call me with my lab results and answer questions.
Sign in is quick [at University of Utah]. There are helpful people directing me where to go. Nice waiting area. Easy free parking...[nurses are] Efficient and knowledgeable...Dr. Stanford uses Creighton and NaproTechnology to observe your cycles, evaluate the root cause of any problems, and treat that directly. His method is designed to restore natural function so that you can conceive on your own, instead of shortcutting by ignoring problems and forcing the body to do something it's not prepared for...took the time to really review all my data and understand my big picture. He is always prompt to respond to after appointment questions, and even emailed me with questions he had thought of later.
How was your experience with Joseph Stanford at University of Utah?
Dr Stanford took the time to really review all my data and understand my big picture. He is always prompt to respond to after appointment questions, and even emailed me with questions he had thought of later.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Be patient with the process.
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Stanford took the time to personally call me with my lab results and answer questions.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
Dr. Stanford uses Creighton and NaproTechnology to observe your cycles, evaluate the root cause of any problems, and treat that directly. His method is designed to restore natural function so that you can conceive on your own, instead of shortcutting by ignoring problems and forcing the body to do something it's not prepared for.
Describe your experience with the nursing staff at University of Utah.
Efficient and knowledgeable
Describe your experience with University of Utah.
Sign in is quick. There are helpful people directing me where to go. Nice waiting area. Easy free parking. I can't say much else.........................................................................................................
Describe the costs associated with your care under Joseph Stanford at University of Utah.
Less than $100 because my husband has excellent insurance
Sometimes [Dr. Joseph Stanford's] bedside manner wasn’t as delicate as I wanted-but it was what I needed to hear. I kind of wish we could have come to where we are now faster though. He is very knowledgeable and I felt like I could ask questions, though didn’t always know how to express concerns...The biggest thing he did in the beginning was help me use a new cycle tracking system that helped him know hormonal imbalances and what was going on in order to fix the problem instead of just treat the symptoms
It takes a while to get a visit [at University of Utah], Dr Stanford does to online conferences though. So if you’re far away, that can help. I once had a conference with him when I was out of country. He’s very clear and efficient, but not always super delicate...They [nurses] were good, they could have communicated more though...Sometimes [Dr. Joseph Stanford's] bedside manner wasn’t as delicate as I wanted-but it was what I needed to hear. I kind of wish we could have come to where we are now faster though. He is very knowledgeable and I felt like I could ask questions, though didn’t always know how to express concerns...The biggest thing he did in the beginning was help me use a new cycle tracking system that helped him know hormonal imbalances and what was going on in order to fix the problem instead of just treat the symptoms
How was your experience with Joseph Stanford at University of Utah?
Sometimes his bedside manner wasn’t as delicate as I wanted-but it was what I needed to hear. I kind of wish we could have come to where we are now faster though. He is very knowledgeable and I felt like I could ask questions, though didn’t always know how to express concerns
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Go to him sooner then later, and track all the information he asks you to in the beginning. It will help things go faster
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
The biggest thing he did in the beginning was help me use a new cycle tracking system that helped him know hormonal imbalances and what was going on in order to fix the problem instead of just treat the symptoms
Describe your experience with the nursing staff at University of Utah.
They were good, they could have communicated more though
Describe your experience with University of Utah.
It takes a while to get a visit, Dr Stanford does to online conferences though. So if you’re far away, that can help. I once had a conference with him when I was out of country. He’s very clear and efficient, but not always super delicate.
Describe the costs associated with your care under Joseph Stanford at University of Utah.
About $60-200 a doctors visit. I had insurance change as well though
Describe Joseph Stanford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
She [Dr. Link] explained all procedures in detail and did everything in her power to help me and understand all aspects of what to expect. She was knowledgeable and I feel she was very interested in helping me have a successful pregnancy. ... She was very personable and answered every dumb question I had and did not make me feel like I was wasting her time.
It was a great clinic [University of Utah] and every time I called and rescheduled or scheduled appointments every person was knowledgeable and friendly and accommodating. They were flexible with scheduling and willing to change appointments last minute. The facility was nice and clean. ... I was put on clomid and progesterone to increase follicles for the iui. I tried 3 times and was unsuccessful each time.
How was your experience with Megan Link at University of Utah?
She explained all procedures in detail and did everything in her power to help me and understand all aspects of what to expect. She was knowledgeable and I feel she was very interested in helping me have a successful pregnancy.
What's one piece of advice would you give a prospective patient of Megan Link at University of Utah?
Make sure you are not afraid to ask questions and she will do all she can to help you.
During treatment, were you treated like a number or a human with Megan Link at University of Utah?
She was very personable and answered every dumb question I had and did not make me feel like I was wasting her time.
Describe the protocols Megan Link used in your cycles at University of Utah and their degree of success.
I was put on clomid and progesterone to increase follicles for the iui. I tried 3 times and was unsuccessful each time.
Describe your experience with University of Utah.
It was a great clinic and every time I called and rescheduled or scheduled appointments every person was knowledgeable and friendly and accommodating. They were flexible with scheduling and willing to change appointments last minute. The facility was nice and clean.
Describe the costs associated with your care under Megan Link at University of Utah.
My insurance only covered ultrasounds and all other procedures where out of pocket costs.
he [Dr. Peterson] started out simple and then we went to doing different procedures like iui he had me taking a few different medications and then going in for ultrasounds to look and see if foliculs we growing and then I would trigger my eggs to drop by taking a shot then I would go in for my procedure...I felt like a human because he seemed to want to help me see the results and to make things happen...he presented me with every option and explained my chances
they were very clean [at University of Utah]...they were quick you never had to wait for long they were always willing to work with you with scheduling...they were always so kind and helpful...he [Dr. Peterson] started out simple and then we went to doing different procedures like iui he had me taking a few different medications and then going in for ultrasounds to look and see if foliculs we growing and then I would trigger my eggs to drop by taking a shot then I would go in for my procedure...I felt like a human because he seemed to want to help me see the results and to make things happen...he presented me with every option and explained my chances
How was your experience with Matthew Peterson at University of Utah?
he understood that I wanted answers and he tried his best to give me all the answers. he was fast acting and took a head on approach to everything.he presented me with every option and explained my chances.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
dont be afraid to ask questions and to Express the way you feel
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
I felt like a human because he seemed to want to help me see the results and to make things happen
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
he started out simple and then we went to doing different procedures like iui he had me taking a few different medications and then going in for ultrasounds to look and see if foliculs we growing and then I would trigger my eggs to drop by taking a shot then I would go in for my procedure
Describe your experience with the nursing staff at University of Utah.
they were always so kind and helpful.
Describe your experience with University of Utah.
they were very clean and throw.they were very affisiant in the things they did they were quick you never had to wait for long they were always willing to work with you with scheduling. the weakness would be that they were located far away
Jessie [Dr. Dorais] was really compassionate with my situation. The OB I was seeing didn’t let me know what was wrong. I took the OB’s notes to Jessie and she explained everything and gave us our options. I felt she was 100% honest and wanted to make us feel comfortable with our desision.... I felt like the Dr and her staff remembered me and my situation they didn’t have to keep reading over my chart... I had to have my lady tube removed and then we started the ivf process
Fertility is never easy but these guys [University of Utah] are amazing at what they do. Ask all you questions even if you think it’s dumb because you need to feel comfortable with what you are going through and be confident... If I had any questions they were always willing to help me... I felt like the Dr and her staff remembered me and my situation they didn’t have to keep reading over my chart... Jessie was really compassionate with my situation.
How was your experience with Jessie Dorais at University of Utah?
Jessie was really compassionate with my situation. The OB I was seeing didn’t let me know what was wrong. I took the OB’s notes to Jessie and she explained everything and gave us our options. I felt she was 100% honest and wanted to make us feel comfortable with our desision.
What's one piece of advice would you give a prospective patient of Jessie Dorais at University of Utah?
To be honest with your feelings
During treatment, were you treated like a number or a human with Jessie Dorais at University of Utah?
I felt like the Dr and her staff remembered me and my situation they didn’t have to keep reading over my chart
Describe the protocols Jessie Dorais used in your cycles at University of Utah and their degree of success.
I had to have my lady tube removed and then we started the ivf process
Describe your experience with your nurse at University of Utah.
If I had any questions they were always willing to help me
Describe your experience with University of Utah.
Fertility is never easy but these guys are amazing at what they do. Ask all you questions even if you think it’s dumb because you need to feel comfortable with what you are going through and be confident
Describe the costs associated with your care under Jessie Dorais at University of Utah.
Dr. Peterson was always so kind and caring. He was great at explaining what was going on and what the next steps would be. I felt like he told me the truth, even if it was hard to hear. I knew he had my best interest in mind and he was great at communicating, if I had questions he always responded quickly. I would recommend him to anyone.
I think the clinic [University of Utah- SLC] is great, they’ve always been on time and very easy to work with. The only thing I didn’t like was that they wouldn’t bill my insurance. I had to pay the bill upfront and then get a reimbursement from my insurance company.... The nursing staff was very nice and caring. They handled the infertility situation very well and had wonderful bedside manners.
How was your experience with Matthew Peterson at University of Utah?
Dr. Peterson was always so kind and caring. He was great at explaining what was going on and what the next steps would be. I felt like he told me the truth, even if it was hard to hear. I knew he had my best interest in mind and he was great at communicating, if I had questions he always responded quickly. I would recommend him to anyone.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
If you can, see him, he’s great.
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
I felt that Dr. Peterson was very kind and caring, I always felt like he treated me like a human.
Describe your experience with the nursing staff at University of Utah.
The nursing staff was very nice and caring. They handled the infertility situation very well and had wonderful bedside manners.
Describe your experience with University of Utah.
I think the clinic is great, they’ve always been on time and very easy to work with. The only thing I didn’t like was that they wouldn’t bill my insurance. I had to pay the bill upfront and then get a reimbursement from my insurance company.
Describe the costs associated with your care under Matthew Peterson at University of Utah.
With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
I have loved the University of Utah! They have state of the art equipment and are willing to help answer questions and put you at ease...For the ICSI IVF it cost us about $10,000...With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
How was your experience with Andrew Moore at University of Utah?
With our first IVF, Dr. Moore was very sweet and honest about the procedure. He called me on the morning I was to go in for my embryo transfer and he told me that in order to get the best quality of embryo we would have to wait another day. The fact that he took the time to call me personally and not have his assistant call meant so much! We just went back into see him for our FET. He walked in and was excited to see us! He asked me how my previous pregnancy went and if I had any problems. He was very intent on listening to the questions that I had.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Go in with all questions that you want answered, he's very good about answering them!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr Moore, took the time to explain the steps of going through IVF. He was very concerned for my care and my health.
Describe your experience with University of Utah.
I have loved the University of Utah! They have state of the art equipment and are willing to help answer questions and put you at ease.
Describe the costs associated with your care under Andrew Moore at University of Utah.
Dr. Peterson is great. He is fun and makes hard situations easier always has the right thing to say. He still gives you hope when your ready to give up. He’s honest and up front with you. He lets you be as aggressive as you want with treatment.... I felt like Dr. Peterson is just amazing. He always seems more caring and understanding.... Using coq10 for egg quality. Eating healthy. Exercising regularly. Take care of your self.
There [University of Utah- SLC's] appointment are always on time. There friendly staff. There always will to help with whatever you need. Weakness the donor office needs to be more specific on details.That would have made a huge difference in my opinion... His nurse always takes care of me.... Using coq10 for egg quality. Eating healthy. Exercising regularly. Take care of your self.
How was your experience with Matthew Peterson at University of Utah?
Dr. Peterson is great. He is fun and makes hard situations easier always has the right thing to say. He still gives you hope when your ready to give up. He’s honest and up front with you. He lets you be as aggressive as you want with treatment.
What's one piece of advice would you give a prospective patient of Matthew Peterson at University of Utah?
Trust him. He knows what he’s doing!
During treatment, were you treated like a number or a human with Matthew Peterson at University of Utah?
I felt like Dr. Peterson is just amazing. He always seems more caring and understanding.
Describe the protocols Matthew Peterson used in your cycles at University of Utah and their degree of success.
Using coq10 for egg quality. Eating healthy. Exercising regularly. Take care of your self.
Describe your experience with the nursing staff at University of Utah.
His nurse always takes care of me.
Describe your experience with University of Utah.
There appointment are always on time. There friendly staff. There always will to help with whatever you need. Weakness the donor office needs to be more specific on details.That would have made a huge difference in my opinion
Describe Matthew Peterson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
She [Dr. Jessie Dorais] is the most caring and compassionate caregiver I’ve ever had. So much so, that when our treatments would fail, I felt like I was letter her down, like I would with a parent or someone close to me. The very best bedside manner and so kind.... Make sure you are getting the cold hard facts. She’s so caring about you as a person that that sometimes it was hard to get the daunting truth out of her because she didn’t want to let you down.
Clinic [University of Utah- SLC] is well organized, very easy to get results and contact providers with their app. Clinic is also very researched based. They bring a ton of statistics into the appts. Sometimes I feel like it takes away from the appt.... She [Dr. Jessie Dorais] is the most caring and compassionate caregiver I’ve ever had. So much so, that when our treatments would fail, I felt like I was letter her down, like I would with a parent or someone close to me. The very best bedside manner and so kind
How was your experience with Jessie Dorais at University of Utah?
She is the most caring and compassionate caregiver I’ve ever had. So much so, that when our treatments would fail, I felt like I was letter her down, like I would with a parent or someone close to me. The very best bedside manner and so kind.
What's one piece of advice would you give a prospective patient of Jessie Dorais at University of Utah?
Make sure you are getting the cold hard facts. She’s so caring about you as a person that that sometimes it was hard to get the daunting truth out of her because she didn’t want to let you down.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Meg)
So organized and someone I could count on
Describe your experience with University of Utah.
Clinic is well organized, very easy to get results and contact providers with their app. Clinic is also very researched based. They bring a ton of statistics into the appts. Sometimes I feel like it takes away from the appt.
Dr. Moore was always very genuine with his care. He let us know the facts and went into detail on medical treatments. I'm glad he was (and is) our infertility doctor since I know he cares about us. When I miscarried, he was devastated with me and helped me with our next IVF cycle, which worked!
They [the nurses at University of Utah Fertility] are upbeat without being annoying. They hope for the best but know it doesn't always happen....Also, be patient if he [Dr Moore] is running behind. It's the sign of a good doctor!
How was your experience with Andrew Moore at University of Utah?
Dr. Moore is very patient and treats every patient like family. Undergoing IVF was a very difficult experience for us and he was so patent and honest at every appointment.
What's one piece of advice would you give a prospective patient of Andrew Moore at University of Utah?
Go with questions! Also, be patient if he is running behind. It's the sign of a good doctor!
During treatment, were you treated like a number or a human with Andrew Moore at University of Utah?
Dr. Moore was always very genuine with his care. He let us know the facts and went into detail on medical treatments. I'm glad he was (and is) our infertility doctor since I know he cares about us. When I miscarried, he was devastated with me and helped me with our next IVF cycle, which worked!
Describe your experience with the nursing staff at University of Utah.
They are upbeat without being annoying. They hope for the best but know it doesn't always happen.
Dr. Stanford is so kind and takes such a thoughtful approach to how he treats his patients. He was open and honest about expectations I should have and was with me every step of my pregnancy...taught me about the Creighton Model and I got pregnant my next cycle...We sought Dr. Stanford's help again in October of 2022 and we were able to get pregnant almost immediately after reintroducing progesterone. We are so unbelievably grateful for Dr. Stanford
There are no weaknesses to the clinic [University of Utah]. The facility, nurses and doctor are all phenomenal...The nursing staff is extremely kind and prompt at getting you in for your visit...We sought Dr. Stanford's help again in October of 2022 and we were able to get pregnant almost immediately after reintroducing progesterone. We are so unbelievably grateful for Dr. Stanford and Ashley Jensen who have given us the greatest gift - a family.
How was your experience with Joseph Stanford at University of Utah?
After struggling to get pregnant we were referred to Dr. Stanford and it was the best thing that's ever happened to us. He diagnosed me with PCOS and put me on a treatment plan of progesterone, taught me about the Creighton Model and I got pregnant my next cycle. Dr. Stanford got me in immediately for an early pregnancy ultrasound and explained what he saw in detail and what it meant. He continued to monitor my progesterone and estradiol levels all the way through my first trimester, and I had a healthy baby girl in November 2021. We sought Dr. Stanford's help again in October of 2022 and we were able to get pregnant almost immediately after reintroducing progesterone. We are so unbelievably grateful for Dr. Stanford and Ashley Jensen who have given us the greatest gift - a family.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Trust the process. He is an incredible doctor, but the best things in life take time.
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Stanford is so kind and takes such a thoughtful approach to how he treats his patients. He was open and honest about expectations I should have and was with me every step of my pregnancy.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
Dr. Stanford put me on 200mg of progesterone daily to help regulate my cycle, and it ended up being the silver bullet that got us pregnant. He monitored my progesterone and estradiol weekly along with hCG and communicated back how things were progressing.
Describe your experience with the nursing staff at University of Utah.
The nursing staff is extremely kind and prompt at getting you in for your visit.
Describe your experience with University of Utah.
There are no weaknesses to the clinic. The facility, nurses and doctor are all phenomenal. The one pitfall of this facility is getting out of it. There are a lot of one-way streets and can be confusing for someone who hasn't visited before.
Dr. Stanford always fully explains his thought, ideas, and plans. He asks you if you’re okay with the treatment plan or if you as the patient has a different idea of what you want. He’s very kind and compassionate and I can tell he truly loves helping people...He monitors my progesterone very closely now once I’m able to conceive. We also did a series of ultrasounds which showed my follicles weren’t fully developing as they should. He put me on clomid to help that
The [University of Utah] clinic has been wonderful from the start. Very quick to get back to you. They help track down who you need in a timely matter. They also help you the best they can with the times you need. So far, we have nothing bad to say about the clinic or staff...[our assigned nurse] She’s so sweet and feels like a friend now, not just another nurse!
How was your experience with Joseph Stanford at University of Utah?
Dr. Stanford always fully explains his thought, ideas, and plans. He asks you if you’re okay with the treatment plan or if you as the patient has a different idea of what you want. He’s very kind and compassionate and I can tell he truly loves helping people.
What's one piece of advice would you give a prospective patient of Joseph Stanford at University of Utah?
Be as open and honest as you can, and do your part. Sometimes it is a lot of work!
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Stanford and his team always talk to you with care. They also are very quick to respond to any questions we have
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
I had a miscarriage due to low progesterone (we believe). He monitors my progesterone very closely now once I’m able to conceive. We also did a series of ultrasounds which showed my follicles weren’t fully developing as they should. He put me on clomid to help that. I’m currently pregnant with my second child thanks to Dr. Stanford!
Describe your experience with the nursing staff at University of Utah.
They’re all amazing, but our favorite is Laura! She’s so sweet and feels like a friend now, not just another nurse!
Describe your experience with University of Utah.
The clinic has been wonderful from the start. Very quick to get back to you. They help track down who you need in a timely matter. They also help you the best they can with the times you need. So far, we have nothing bad to say about the clinic or staff
Describe the costs associated with your care under Joseph Stanford at University of Utah.
The cost was more than reasonable. I live in a town 3.5 hours from dr Stanford and the cost is over 4 times higher to be seen or have procedures done in my home town
Dr. Stanford is quick to respond to any questions. He is thorough in his after appointment notes and shared all of them with me. He answered all of my questions and listened to all of my concerns...[he] prescribed progesterone to me. He recommended I take it vaginally to reduce side affects and increase absorption. He even took the time to describe the progesterone he uses and why..
I live almost an hour away from the [University of Utah] clinic but I loved that most of my visits were done virtually. I only went into the clinic when I needed an ultrasound. All staff members I came in contact with were professional and appropriate. I felt confidence almost immediately because of the care I was receiving..
How was your experience with Joseph Stanford at University of Utah?
I can't recommend Dr. Stanford high enough. I began seeing him in January of 2021. He was thorough with the questions he asked and information he gathered from me. He took the time to do the necessary lab work to determine why I was struggling with infertility. He appropriately diagnosed me and prescribed me the appropriate treatment. Within 2 months of my first visit I was pregnant. After the positive result on a pregnancy test, he continued to watch my hormone levels with blood work and did an early ultrasound in order to reduce the risk of miscarriage. I felt confident through the entire experience that I was getting the best care possible. Dr. Stanford specializes in restorative reproductive medicine and natural women's health. I really appreciated his approach to work with my body instead of just throwing a pill at me.
During treatment, were you treated like a number or a human with Joseph Stanford at University of Utah?
Dr. Stanford is quick to respond to any questions. He is thorough in his after appointment notes and shared all of them with me. He answered all of my questions and listened to all of my concerns.
Describe the protocols Joseph Stanford used in your cycles at University of Utah and their degree of success.
Dr. Stanford prescribed progesterone to me. He recommended I take it vaginally to reduce side affects and increase absorption. He even took the time to describe the progesterone he uses and why. I felt confident in my treatment and I was pregnant on my next cycle.
Describe your experience with University of Utah.
I live almost an hour away from the clinic but I loved that most of my visits were done virtually. I only went into the clinic when I needed an ultrasound. All staff members I came in contact with were professional and appropriate. I felt confidence almost immediately because of the care I was receiving.
