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University Reproductive Care - University of Washington

4 doctors work here

Rated 7.8
Strongly recommend: 62%Neutral: 11%Don't recommend: 27%7.8
62% strongly recommend
16 reviews
Operations
7.8
7.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.6
6.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.7
7.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
5.7
5.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
261
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication is not offered
Providing backup medication is not offered
4 doctors work here
NPS
8.6
Average Doctor Score
Thomas Walsh
University Reproductive Care - University of Washington
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Bo Yu
University Reproductive Care - University of Washington
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Christopher Herndon
University Reproductive Care - University of Washington
54% strongly recommend
17 Reviews
Rated 7.2
Strongly recommend: 54%Neutral: 17%Don't recommend: 29%7.2
Ginny Ryan-Buresh
University Reproductive Care - University of Washington
0% strongly recommend
1 Review
Rated 7
Neutral: 100%7

This clinic has 1 office
Visit clinic website

Seattle
4245 Roosevelt Way NE
Seattle, WA 98105
206-598-5500

16 patient reviews

Most Recent
Strongly Recommend
62%
Neutral
11%
Don't Recommend
27%
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
9
NPS
9
Age 30
1 IUI
European
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Ginny Ryan-Buresh] was kind, non judgemental, she was open to however we wanted to proceed, she helped me navigate through the options on how to proceed and gave her educated opinion on things, she answered all my questions, very open and honest...she didn't turn me away because of my BMI and never brought up my weight which was very important for me, I didn't feel judged or less than...
I think the staff [at University Reproductive Care - U of Wash] could be more communicative. I've called and left messages about things but received no call back but the thing I called about was taken care of, just not to my knowledge until later. The financial counselor is on top of things with insurance and answering your questions regarding costs of things...The clinic has no BMI limit for any services, which I think is hugely important to note as it can be a determinate factor in which someone has access to care or not...
How was your experience with Ginny Ryan at University Reproductive Care - University of Washington?
She was kind, non judgemental, she was open to however we wanted to proceed, she helped me navigate through the options on how to proceed and gave her educated opinion on things, she answered all my questions, very open and honest
What's one piece of advice would you give a prospective patient of Ginny Ryan at University Reproductive Care - University of Washington?
I'm not sure at this time
During treatment, were you treated like a number or a human with Ginny Ryan at University Reproductive Care - University of Washington?
She saw me as more than my diagnosis, she talked to me like I had a brain, she didn't turn me away because of my BMI and never brought up my weight which was very important for me, I didn't feel judged or less than
Describe the protocols Ginny Ryan used in your cycles at University Reproductive Care - University of Washington and their degree of success.
I did a round of letrozole for this IUI cycle as it has mostly worked for all my previous cycles at the other clinic I was at. I have a CD13 ultrasound to check my follicle growth and will trigger if I have a big enough one. Then IUI the next day after trigger.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
The nurses I've interacted with so far have been nice but they could be a little more communicative
Describe your experience with University Reproductive Care - University of Washington.
The clinic has no BMI limit for any services, which I think is hugely important to note as it can be a determinate factor in which someone has access to care or not. I think the staff could be more communicative. I've called and left messages about things but received no call back but the thing I called about was taken care of, just not to my knowledge until later. The financial counselor is on top of things with insurance and answering your questions regarding costs of things.
Describe the costs associated with your care under Ginny Ryan at University Reproductive Care - University of Washington.
IUI is between $700-$1000 per round and my initial consult fee was $50
Describe Ginny Ryan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
We have not gotten to that stage of things yet
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to convey critical information
Describe the specific things that went wrong at University Reproductive Care - University of Washington.
I had some trouble with getting my prescription sent to the pharmacy and when they did send it it was for the wrong unit amount. It got fixed quickly but then I had trouble with a prior Authorization form needed for the med. Luckily they got it situated in time but it should've been taken care of in a more timely manner
9
Doctor
Ginny Ryan
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
2 of 5
9
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 34 - 35
1 IVF
1 Embryo Freezing
Diminished Ovarian Reserve
Male Factor
European
Native American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
[Dr. Herndon was] Upfront and direct from the beginning that transferring one is the most responsible and safe-especially PGT-A embryo. Provided statistics, research and rationale...takes the time to answer any questions, discuss concerns and will reach out via phone when needed...he knows us personally and takes the time to say hello and briefly chat...He provides a lot of information, described a general overview of fertility, infertility treatment options available (pros and cons to all) and specifics associated with our case as it continues to unfold.
A strength of this clinic [University Reproductive Care] is definitely their CNM who is the provider I see most often during monitoring and saw for early testing. She is incredibly kind, compassionate and has a sense of humor. While seen less often the other RNs have been absolutely wonderful going over protocol schedules, answering questions and having open clear lines of communication for next steps. The RN I have had for both of retrievals is also a highlight. She remembered us both, our conversations and was able to help put us at ease.
How was your experience with Christopher Herndon at University Reproductive Care - University of Washington?
Dr. Herndon is calm, detail-oriented, trustworthy and compassionate. He provides a lot of information, described a general overview of fertility, infertility treatment options available (pros and cons to all) and specifics associated with our case as it continues to unfold. I sometimes don't catch everything during an appointment so don’t be afraid to ask questions. Even if they arise later after an appointment, ask. A plus of the clinic is there tends to be a scribe so you can get detailed information after each appointment to review. His communication style tends to be direct yet compassionate. My experiences so far have included personal attention, he remembers us, says hello and chats when seen around the building (getting bloodwork, elevator, checking in). It really feels like we are people, not just a case or number. I’ve had several phone calls from him outside of clinic hours or when he’s not in the clinic to go over concerns or results. Dr. Herndon and the whole clinic staff are well versed in trauma informed care and willing to take time to explain procedures, exams, protocols and willing to collaborate to modify if needed.
What's one piece of advice would you give a prospective patient of Christopher Herndon at University Reproductive Care - University of Washington?
Be prepared, which is advice I would give regardless of which doctor you see. Don't be afraid to ask questions but really listen to the answer.
During treatment, were you treated like a number or a human with Christopher Herndon at University Reproductive Care - University of Washington?
Dr. Herndon takes the time to answer any questions, discuss concerns and will reach out via phone when needed. Whenever we’ve run into him around the building, whether checking in at the front desk or in the elevator he knows us personally and takes the time to say hello and briefly chat.
Describe the protocols Christopher Herndon used in your cycles at University Reproductive Care - University of Washington and their degree of success.
E2 prime antagonist Low dose luteal Lupron
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
A strength of this clinic is definitely their CNM who is the provider I see most often during monitoring and saw for early testing. She is incredibly kind, compassionate and has a sense of humor. While seen less often the other RNs have been absolutely wonderful going over protocol schedules, answering questions and having open clear lines of communication for next steps. The RN I have had for both of retrievals is also a highlight. She remembered us both, our conversations and was able to help put us at ease.
Describe your experience with University Reproductive Care - University of Washington.
As a small clinic you are less a number or chart and have more individual interactions with staff. This includes checking in at lab or clinic and seeing the same MA, RNs and MDs. The process is already stressful so when I check in and the front desk staff and MAs are excited to see me and know me it helps. Also, everything is located within the same building so you don’t need to go elsewhere for anything unless it is a weekend for bloodwork, and the main hospital is within a 5 min drive. One weakness is I haven’t always understood what was covered by insurance, why costs have fluctuated and have needed to call two separate billing departments to resolve some billing errors. The hospital and physicians are billed separately. Although the clinic is moving to another floor, they currently are located on the same floor as Pediatrics and Women’s health/OB-GYN. Obviously this is less than ideal for a fertility clinic location.
Describe your experience with your monitoring appointments at University Reproductive Care - University of Washington.
Monitoring appointments were generally scheduled between 8am and 10am with labs done before for same day results. I had a couple of them scheduled at the beginning of my stimulation cycle and then each day they’d be scheduled around 2pm for the following day.
Describe the costs associated with your care under Christopher Herndon at University Reproductive Care - University of Washington.
Insurance coverage for testing, then approximately $13-$15,000 + medications and PGT-A testing for embryo preservation.
Describe Christopher Herndon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
Upfront and direct from the beginning that transferring one is the most responsible and safe-especially PGT-A embryo. Provided statistics, research and rationale.
9
Doctor
Christopher Herndon
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2019, Successful
NPS
10
NPS
10
Age 34
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Business Executive
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Neal-Perry was straight forward in her assessment and recommended treatment plan that we could easily understand. She reviewed our history and goals in great detail and helped us understand how different treatments and our diagnosis affect pregnancy success. We never felt rushed and always felt that our concerns were of paramount interest to her and her staff.
The nursing staff was just great. Responded to all of my inquiries and helped me navigate the UW system....Strengths: location and onsite parking, pharmacy and blood. There is an onsite financial counselor who helps you with insurance coverage. Weakness: front desk reception seemed a bit disorganized and I had to wait to check in.... You may have to wait for a visit to see Dr. Neal-Perry but she is worth the wait.
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Having a diagnosis of recurrent pregnancy loss is emotional draining and finding a doctor who is both knowledgeable and compassionate was essential for my mental health and well being. Dr. Neal-Perry and her team was just what I needed. She and support her team were extremely compassionate and knowledgeable. Dr. Neal-Perry was straight forward in her assessment and recommended treatment plan that we could easily understand. She reviewed our history and goals in great detail and helped us understand how different treatments and our diagnosis affect pregnancy success. We never felt rushed and always felt that our concerns were of paramount interest to her and her staff. Our experience with her and her staff was absolutely wonderful. This was not the experience that we had with with PNW where we felt like we were a just a number and a dollar.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
You may have to wait for a visit to see Dr. Neal-Perry but she is worth the wait. She will be honest with you about your chances (no sugar coating) and she will use up to date medical information to inform you and design your treatment plan.
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Listened to my concerns and made recommendations that were based on both our fertility and emotional needs.
Describe your experience with your nurse at University Reproductive Care - University of Washington. (Assigned nurse: Emalee)
The nursing staff was just great. Responded to all of my inquiries and helped me navigate the UW system.
Describe your experience with University Reproductive Care - University of Washington.
Strengths: location and onsite parking, pharmacy and blood. There is an onsite financial counselor who helps you with insurance coverage. Weakness: front desk reception seemed a bit disorganized and I had to wait to check in.
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
had insurance
10
Doctor
Genevieve Neal-Perry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
5
Age 36
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Lawyer
3rd of 3 Docs
9 IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Review of
Dr. Herndon is a skilled doctor and obviously is very dedicated and cares very much for his patients. His communication sometimes leaves something to be desired, however. I often have felt like I didn’t understand what was next or the reason for a delay. It’s possible, but sometimes difficult, to get the answers we need from him.... One huge positive about him is that he’ll take all the time you need and never seems rushed. This sometimes also means he’s running very late so be prepared for that.
Generally, all staff [University Reproductive Care] except financial were responsive and quickly fixed any errors, which is what really matters.... The clinic’s strengths are its clinical staff. It’s biggest weakness is the financial counseling. I could write pages of complaints about this woman - she misled us, outright lied, and was condescending while doing it. She has cost us thousands of dollars and many, many hours - and we were only able to begin recouping the money by moving above her to hospital administration.
How was your experience with Christopher Herndon at University Reproductive Care - University of Washington?
Dr. Herndon is a skilled doctor and obviously is very dedicated and cares very much for his patients. His communication sometimes leaves something to be desired, however. I often have felt like I didn’t understand what was next or the reason for a delay. It’s possible, but sometimes difficult, to get the answers we need from him.
What's one piece of advice would you give a prospective patient of Christopher Herndon at University Reproductive Care - University of Washington?
Be sure to directly ask all of your questions. One huge positive about him is that he’ll take all the time you need and never seems rushed. This sometimes also means he’s running very late so be prepared for that. I found this to be a net positive because I have a lot of questions and anxiety, so needed his time, and a flexible job, so waiting wasn’t usually a huge problem.
During treatment, were you treated like a number or a human with Christopher Herndon at University Reproductive Care - University of Washington?
The clinic itself is small, but part of a huge university medical system.
Describe the protocols Christopher Herndon used in your cycles at University Reproductive Care - University of Washington and their degree of success.
For retrieval, we started with a regular IVF protocol (short suppression with birth control, then about ten days of stims) and increased doses as necessary. For transfer, we did a short period of suppression with birth control followed by estrogen and then the dreaded progesterone in oil. We have only had to do one of each because we have had great luck/results.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
The nursing staff is overall great. There are a few that don’t really seem to know what’s going on which led to some awkward moments but overall we felt very well-cared-for by the nurses.
Describe your experience with University Reproductive Care - University of Washington.
The clinic’s strengths are its clinical staff. It’s biggest weakness is the financial counseling. I could write pages of complaints about this woman - she misled us, outright lied, and was condescending while doing it. She has cost us thousands of dollars and many, many hours - and we were only able to begin recouping the money by moving above her to hospital administration. It stands out as a dark spot in what is already an emotionally and financially devastating process. She alone is enough to recommend against this clinic unless you are 100% certain you’re cash pay for everything anyway. She’ll still be rude, I’m sure, but at least she won’t cost you money.
Describe the costs associated with your care under Christopher Herndon at University Reproductive Care - University of Washington.
Retrieval with PGS was cheaper than other clinics. Other treatments were comparable except FET which was more expensive.
Describe Christopher Herndon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
We had PGS-normal embryos and he made clear that he believed transferring one was really the only responsible option, especially considering my medical status. We agreed so there was no issue.
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at University Reproductive Care - University of Washington.
Generally, all staff except financial were responsive and quickly fixed any errors, which is what really matters.
7
Doctor
Christopher Herndon
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
1
NPS
7
Age 30
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Operations
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Review of
Strength - she [Dr. Neal- Perry] explains the medical aspect of hormones, and how drugs work with your system very well. I did appreciate that.... Cons - while she took time to listen, it felt that I was just a number. And a number that wouldn’t yield any result. We did the first IUI and while it was negative, there was still hope and I wish I had felt some of that from the doctor.... I left confused a few times, and I want people to know that sometimes you have to fight for what you believe and what you want. She’s great if you’re willing to make your case
The nursing staff here [University Repro Care] is AMAZING. They are so kind, and compassionate. They laugh with you, they remember you and they fight for you.... There are some great doctors in this clinic. The nursing staff is amazing and part of the reason I’ve stayed. They answer messages promptly through e care and that’s very helpful. While I did switch RE’s I felt that this clinic had a better baseline understanding of my history and so I’ve stayed with UW
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Strength - she explains the medical aspect of hormones, and how drugs work with your system very well. I did appreciate that. However, I had a pretty strong understand already of how things worked, based on my previous medical history. Cons - while she took time to listen, it felt that I was just a number. And a number that wouldn’t yield any result. We did the first IUI and while it was negative, there was still hope and I wish I had felt some of that from the doctor. I understand they need to be honest with you based on your results, and I know that’s why my experience was the way it was.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
You need to come prepared with what you want out of your appointment. I left confused a few times, and I want people to know that sometimes you have to fight for what you believe and what you want. She’s great if you’re willing to make your case
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
My medical history led the doctor to believe that I would not have any sort of response to any drugs they could provide to help my body ovulate. I felt like I wasn’t given a chance based on my medical history and this made me feel like a number that no one wanted to work with
Describe the protocols Genevieve Neal-Perry used in your cycles at University Reproductive Care - University of Washington and their degree of success.
We used a higher amount of clomid
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
The nursing staff here is AMAZING. They are so kind, and compassionate. They laugh with you, they remember you and they fight for you.
Describe your experience with University Reproductive Care - University of Washington.
There are some great doctors in this clinic. The nursing staff is amazing and part of the reason I’ve stayed. They answer messages promptly through e care and that’s very helpful. While I did switch RE’s I felt that this clinic had a better baseline understanding of my history and so I’ve stayed with UW
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
IUI was roughly $800
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at University Reproductive Care - University of Washington.
Originally, I was not scheduled for an HSG because my RE didn’t really think that it was part of my problem. Actually, no one thought I would even respond to treatment in the first place. So I just would have liked to have been treated like a regular patient
1
Doctor
Genevieve Neal-Perry
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
1 of 5
7
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Review of
2022, Consult
NPS
7
NPS
6
Age 40
2 IUI
Diminished Ovarian Reserve
Income $200K - $499K
Business Executive
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Review of
Dr Ryan was personable and sympathetic when I managed to get appointments with her, but there was almost no contact with her in general. She has the clinic staff manage 95% of the communication and questions, does not discuss results or plans herself, doesn't explain things in detail, and is hard to get an appointment with...She didn't explain my diagnosis in depth or offer much literature on my condition. On the plus side, she was helpful in recommending additional resources such as counselors when I did see her...
[nursing staff at University Reproductive Car] Helpful, but a little chaotic. I often received contradictory information, lack of explanations, and occasionally instructions that were clearly counter to my plan...as part of the UW system I have found this clinic's billing process to be mostly easy and correct, and the communication via e-care is quite easy...
How was your experience with Ginny Ryan-Buresh at University Reproductive Care - University of Washington?
Lack of communication and lack of detailed explanations were the biggest drawback. I often felt that Dr Ryan was not involved in treatment decisions, and if she was, it was only behind the scenes. She didn't explain my diagnosis in depth or offer much literature on my condition. On the plus side, she was helpful in recommending additional resources such as counselors when I did see her.
What's one piece of advice would you give a prospective patient of Ginny Ryan-Buresh at University Reproductive Care - University of Washington?
Be proactive in scheduling appointments, as you will not hear from her or speak to her otherwise.
During treatment, were you treated like a number or a human with Ginny Ryan-Buresh at University Reproductive Care - University of Washington?
Dr Ryan was personable and sympathetic when I managed to get appointments with her, but there was almost no contact with her in general. She has the clinic staff manage 95% of the communication and questions, does not discuss results or plans herself, doesn't explain things in detail, and is hard to get an appointment with.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
Helpful, but a little chaotic. I often received contradictory information, lack of explanations, and occasionally instructions that were clearly counter to my plan.
Describe your experience with University Reproductive Care - University of Washington.
Strength - as part of the UW system I have found this clinic's billing process to be mostly easy and correct, and the communication via e-care is quite easy. Weakness - Little interaction with my doctor, and, until I asked to be assigned to a consistent nurse, questions answered by various random staff members who mostly did not know my history. (This improves quite a bit if you are assigned a consistent team)
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
7
Doctor
Ginny Ryan-Buresh
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
2 of 5
6
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Review of
2019, Successful
NPS
10
NPS
8
Age 34
Anovulation
PCOS
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Review of
Dr. Neal-Perry is very knowledgeable and calm during the whole process. She made me feel like a human not just a patient or teaching case. Going in for frequent pelvic exams and testing was hard for me. She approached it by talking through each step so I knew what to expect. She had empathy and a great bed side manner...She took all that information, then in a separate appointment will give a plan of action to treat the infertility.
[nurse of University Reproductive Care] They are compassionate and [didn't] make me feel weird about my dumb questions...Aside from the fact they can run late with their appointments sometimes I have not had a bad experience yet. Over all they are very friendly and willing to answer questions...[cost]Approximately 1900 for testing and day surgery. My insurance covered some of the testing. The IUI costs about 800 without insurance and they need payment before the first appointment.
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Having a diagnosis of infertility to begin with is rough and anxiety producing. Dr. Neal-Perry is very knowledgeable and calm during the whole process. She made me feel like a human not just a patient or teaching case. Going in for frequent pelvic exams and testing was hard for me. She approached it by talking through each step so I knew what to expect. She had empathy and a great bed side manner. A weakness was that these appointments felt rushed and I found it hard to ask questions.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Ask questions and speak up for yourself.
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
She made the pelvic exam easier to tolerate. Treated me like a human and was empathetic knowing that the procedures and process is hard and painful to go through.
Describe the protocols Genevieve Neal-Perry used in your cycles at University Reproductive Care - University of Washington and their degree of success.
She did all the testing first for both partners involved and any procedures/surgeries. She took all that information, then in a separate appointment will give a plan of action to treat the infertility.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
They are compassionate and did make me feel weird about my dumb questions.
Describe your experience with University Reproductive Care - University of Washington.
Aside from the fact they can run late with their appointments sometimes I have not had a bad experience yet. Over all they are very friendly and willing to answer questions. I feel like they know their patients can be nervous and scared. They are willing to do what will relax your fears.
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
Approximately 1900 for testing and day surgery. My insurance covered some of the testing. The IUI costs about 800 without insurance and they need payment before the first appointment.
10
Doctor
Genevieve Neal-Perry
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Review of
2019, Unknown Success
NPS
10
NPS
10
Age 34
Male Factor
Black or African-American
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Neal-Perry] was very warm and comfortable to talk with. Explained in detail our process for testing and the next steps were clear. Very to the point...I really appreciated her candidness for testing and she jumped right in during the consultation and we did a physical and sonogram right then...So far I have done an Hsg and sis along with estridol fsh and other bloodwork. She also ordered blood work and testing for my husband...
[The nurses at University Reproductive Care are] Very friendly and laughed and joked alot to ease the tension before the doctor arrived...I wish that the reproductive urologist and endocrinologist could see us at the same time but I don’t know if that's sone anywhere. But each time we were seen quickly not a lot of waiting. The weak point i found is that getting an appointment is difficult last minute they have to be scheduled well in advance.
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
She listened and conversed with us with a level of understanding that was not to technical. When we left i was informed on the next steps and stages outlined clearly for our next visit. When we returned we saw a different physician but she went out of her way to make sure I knew who we were to meet and offered to reschedule if I were not comfortable seeing someone different for the next follow up. I really appreciated her candidness for testing and she jumped right in during the consultation and we did a physical and sonogram right then since it was covered bu my insurance.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Be honest and ask questions you will get the answer. Also if working with a male partner get a semen analyst first.
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
She was very warm and comfortable to talk with. Explained in detail our process for testing and the next steps were clear. Very to the point.
Describe the protocols Genevieve Neal-Perry used in your cycles at University Reproductive Care - University of Washington and their degree of success.
So far I have done an Hsg and sis along with estridol fsh and other bloodwork. She also ordered blood work and testing for my husband
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
Very friendly and laughed and joked alot to ease the tension before the doctor arrived.
Describe your experience with University Reproductive Care - University of Washington.
I wish that the reproductive urologist and endocrinologist could see us at the same time but I don’t know if that's sone anywhere. But each time we were seen quickly not a lot of waiting. The weak point i found is that getting an appointment is difficult last minute they have to be scheduled well in advance.
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
My cost were covered by my insurance.
10
Doctor
Genevieve Neal-Perry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
0
NPS
0
Age 36
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
8 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
The dr had his resident talk with us first and gather our story and build a report. When we met with him he [Dr. Christopher Herndon] hardly introduced himself and then blasted us with information. He talked at us. He made assumptions. When my husband would attempt to ask a question he would cut him off.... UW is a teaching hospital, which is fantastic. However, this enabled the Dr. to appear to not take an interest in our case, our history or our story. He was extremely clinical when speaking with us and left building a report to his resident.
The clinic [University Reproductive Care- UW-Seattle] was cold and unwelcoming. This includes the staff and the building. I had an ARNP do some of my testing and she was the only person in the office that I would call wonderful. She was attentive and explained every step of the process to me.... Consult and testing were covered by insurance. When I asked for an IVF estimate they refused to give it to me until I have completed $3000 worth of testing.
How was your experience with Christopher Herndon at University Reproductive Care - University of Washington?
The dr had his resident talk with us first and gather our story and build a report. When we met with him he hardly introduced himself and then blasted us with information. He talked at us. He made assumptions. When my husband would attempt to ask a question he would cut him off.
What's one piece of advice would you give a prospective patient of Christopher Herndon at University Reproductive Care - University of Washington?
Find another Dr
During treatment, were you treated like a number or a human with Christopher Herndon at University Reproductive Care - University of Washington?
UW is a teaching hospital, which is fantastic. However, this enabled the Dr. to appear to not take an interest in our case, our history or our story. He was extremely clinical when speaking with us and left building a report to his resident.
Describe the protocols Christopher Herndon used in your cycles at University Reproductive Care - University of Washington and their degree of success.
N/A
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
The nursing staff was fine. It all seemed very basic and clinical.
Describe your experience with University Reproductive Care - University of Washington.
The clinic was cold and unwelcoming. This includes the staff and the building. I had an ARNP do some of my testing and she was the only person in the office that I would call wonderful. She was attentive and explained every step of the process to me.
Describe the costs associated with your care under Christopher Herndon at University Reproductive Care - University of Washington.
Consult and testing were covered by insurance. When I asked for an IVF estimate they refused to give it to me until I have completed $3000 worth of testing.
Describe Christopher Herndon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
N/A
0
Doctor
Christopher Herndon
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 27
1 Embryo Freezing (cancer)
Cancer
Diminished Ovarian Reserve
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Neal-Perry] is always very personal and accomadative. She added me on to her Saturday schedule as I coudn't take time off from work.... As a cancer pateint, I have dealt with many doctors. Dr. Neal Perry remains my favorite physican. She is extremely smart and goes an extra mile for her patients. She navigated though tough decision by providing be all the evidence and infirmation I needed to make the descion.
It [University Reproductive Care] is part of big academic center. Clinic is very organized. They sometimes can be strict with times the tests shoould be done but were happy to make accomadations for me. The CLinic has a nice aquarium in the waiting room... Everyone was caring and accomadative. I once came stressed from work for my appointment. I got big hug, apple juice and animal crackers.... around $6000 for IVF with Livelong grant
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
As a cancer pateint, I have dealt with many doctors. Dr. Neal Perry remains my favorite physican. She is extremely smart and goes an extra mile for her patients. She navigated though tough decision by providing be all the evidence and infirmation I needed to make the descion.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Choose her and you will never regret!
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
She is always very personal and accomadative. She added me on to her Saturday schedule as I coudn't take time off from work.
Describe the protocols Genevieve Neal-Perry used in your cycles at University Reproductive Care - University of Washington and their degree of success.
She used protocol woth the lowest estrogen exposure as my cancer was ER+. She montiored my hormones level very closely.
Describe your experience with your nurse at University Reproductive Care - University of Washington. (Assigned nurse: Emalee)
Everyone was caring and accomadative. I once came stressed from work for my appointment. I got big hug, apple juice and animal crackers.
Describe your experience with University Reproductive Care - University of Washington.
It is part of big academic center. Clinic is very organized. They sometimes can be strict with times the tests shoould be done but were happy to make accomadations for me. The CLinic has a nice aquarium in the waiting room ( as most REI seem to have)
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
around $6000 for IVF with Livelong grant
Describe Genevieve Neal-Perry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
only SET is done
10
Doctor
Genevieve Neal-Perry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2019, Unknown Success
NPS
10
NPS
9
Age 40
3 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Neal-Perry is conscientious, warm, thoughtful and spent time with me when I needed it. ... Very honest, thoughtful, caring. I appreciated the extra time she has spent with me over the phone, especially since I don’t live in the area where the clinic is. ... She does use mini Hgc as one of the injectables. It was hard for me to get. ... I don’t remember the terminology for the protocols she used.
I was a bit concerned about turnover but have basically been very happy with the care we've received. It's a peaceful environment [U of WA Repro Care] and everyone is caring and helpful. ... Occasionally I had to clarify information in my emails that seemed conflicting. ... I think that most of the team is wonderful. ... The nursing staff changed a lot while I was a patient. They were exceptional the first two cycles. I found them less organized and diligent the last time.
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Very honest, thoughtful, caring. I appreciated the extra time she has spent with me over the phone, especially since I don’t live in the area where the clinic is. I found her whole team of doctors to be diligent and caring.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Make sure to spend time taking care of yourself. This is a difficult process.
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Dr. Neal-Perry is conscientious, warm, thoughtful and spent time with me when I needed it.
Describe the protocols Genevieve Neal-Perry used in your cycles at University Reproductive Care - University of Washington and their degree of success.
I don’t remember the terminology for the protocols she used. She does use mini Hgc as one of the injectables. It was hard for me to get.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
The nursing staff changed a lot while I was a patient. They were exceptional the first two cycles. I found them less organized and diligent the last time.
Describe your experience with University Reproductive Care - University of Washington.
I think that most of the team is wonderful. I was a bit concerned about turnover but have basically been very happy with the care we've received. It's a peaceful environment and everyone is caring and helpful.
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
Around $14500
What specific things went wrong at University Reproductive Care - University of Washington?
  • Provided conflicting information
Describe the specific things that went wrong at University Reproductive Care - University of Washington.
Occasionally I had to clarify information in my emails that seemed conflicting.
10
Doctor
Genevieve Neal-Perry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
9
Age 30
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Operations
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr Yu is amazing, she called during her own time to explain my test results, making sure that I really did understand what this meant for the future, what it meant for my cycle and treatment now. She even continued to monitor my test results when everyone else assumed I wasn’t where I should be.. While my first IUI was in progress, Dr. Yu wanted to continue to monitor my status through my cycle. It was nice to be treated like a human instead of how most patients might be treated based on “by the book” expectations
I’m glad that the nursing staff here [at Univ of WA-Reproductive Medicine] is so caring. They are kind, they help me think of questions I maybe forgot that I even had. I appreciate that they are open on the weekend if your cycle decides that a weekend is when things are gonna be happening... While my first IUI was in progress, Dr. Yu wanted to continue to monitor my status through my cycle. It was nice to be treated like a human instead of how most patients might be treated based on “by the book” expectations
How was your experience with Bo Yu at University Reproductive Care - University of Washington?
Dr Yu is amazing, she called during her own time to explain my test results, making sure that I really did understand what this meant for the future, what it meant for my cycle and treatment now. She even continued to monitor my test results when everyone else assumed I wasn’t where I should be
What's one piece of advice would you give a prospective patient of Bo Yu at University Reproductive Care - University of Washington?
She is great
During treatment, were you treated like a number or a human with Bo Yu at University Reproductive Care - University of Washington?
While my first IUI was in progress, Dr. Yu wanted to continue to monitor my status through my cycle. It was nice to be treated like a human instead of how most patients might be treated based on “by the book” expectations
Describe your experience with University Reproductive Care - University of Washington.
I’m glad that the nursing staff here is so caring. They are kind, they help me think of questions I maybe forgot that I even had. I appreciate that they are open on the weekend if your cycle decides that a weekend is when things are gonna be happening
Describe the costs associated with your care under Bo Yu at University Reproductive Care - University of Washington.
Assuming it will be the same $800 for IUI
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to order appropriate test
Describe the specific things that went wrong at University Reproductive Care - University of Washington.
Not really that bad
10
Doctor
Bo Yu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
0
NPS
0
Age 44
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Review of
Dr. Herndon seems very knowledgeable in his field. He explains things in great detail. He is not a super warm and welcoming person, but does seem like he knows what he is doing. I do wonder if I would have an overall better feeling about this clinic if he made an attempt to connect with his patients. My main concern is overall communication in understanding this incredibly complex process...
I guess I just expected the staff and the doctor [at University Reproductive Care - University of Washington] to be more communicative and answering questions and making the next steps of the process clear...Part of me would like to just abandon the whole process and change to another clinic, but we have already gone through so much here and don’t want to start over. it doesn’t help that when you finally do talk to a nurse they are not very empathetic or eager to help you...
How was your experience with Christopher Herndon at University Reproductive Care - University of Washington?
Dr. Herndon seems very knowledgeable in his field. He explains things in great detail. He is not a super warm and welcoming person, but does seem like he knows what he is doing. I do wonder if I would have an overall better feeling about this clinic if he made an attempt to connect with his patients. My main concern is overall communication in understanding this incredibly complex process.
What's one piece of advice would you give a prospective patient of Christopher Herndon at University Reproductive Care - University of Washington?
Go to Seattle reproductive clinic.
Describe the protocols Christopher Herndon used in your cycles at University Reproductive Care - University of Washington and their degree of success.
We are at the beginning phase so I am unable to answer this at this time.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
When trying to communicate with the nursing staff, they refuse to call you and explain things. I wonder if there is a disconnect between the doctor expecting the nurses to explain important details about the timeline and process, or vice versa.
Describe your experience with University Reproductive Care - University of Washington.
The journey of IVF is a very confusing and sensitive process. It’s also extremely expensive. I guess I just expected the staff and the doctor to be more communicative and answering questions and making the next steps of the process clear. I’m literally over crying just trying to figure out what medications I need to order to start. Part of me would like to just abandon the whole process and change to another clinic, but we have already gone through so much here and don’t want to start over. it doesn’t help that when you finally do talk to a nurse they are not very empathetic or eager to help you.
What specific things went wrong at University Reproductive Care - University of Washington?
  • Lost paperwork
  • Failed to convey critical information
0
Doctor
Christopher Herndon
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
0
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Educational Resources
4 of 5
Review of
2020, Successful
NPS
10
NPS
6
Age 34
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
Review of
Dr. Walsh was very personable. He provided us with options for treatment, respected the choice we made and came up with a gameplan if Option #1 didn't work. Every experience with him or his office has been great...Upon first meeting, I knew I liked him and his approach. He gave us options for treatment, valued our opinions..
They [the University Reproductive Care nurses] explained things well to him, made sure he was comfortable and gave clear instructions upon discharge...I appreciated that the office staff was willing to tentative schedule my husband's procedure prior to our consult with Dr. Walsh which saved us time...
How was your experience with Thomas Walsh at University Reproductive Care - University of Washington?
Dr. Walsh is a great doctor who cares about his patients. Upon first meeting, I knew I liked him and his approach. He gave us options for treatment, valued our opinions and discussed alternatives if our planned treatment didn't work.
What's one piece of advice would you give a prospective patient of Thomas Walsh at University Reproductive Care - University of Washington?
Book an appointment ASAP! He has a busy practice.
During treatment, were you treated like a number or a human with Thomas Walsh at University Reproductive Care - University of Washington?
Dr. Walsh was great! My husband and I went to see him for a TESA (testicular sperm aspiration) for IVF. Dr. Walsh was very personable. He provided us with options for treatment, respected the choice we made and came up with a gameplan if Option #1 didn't work. Every experience with him or his office has been great!
Describe the protocols Thomas Walsh used in your cycles at University Reproductive Care - University of Washington and their degree of success.
My husband saw Dr. Walsh for a TESA procedure. Everything went exactly as planned. We received positive results from the procedure.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
I (female partner) was unable to attend the TESA procedure due to COVID restrictions. My husband however said the nursing staff was excellent. They explained things well to him, made sure he was comfortable and gave clear instructions upon discharge.
Describe your experience with University Reproductive Care - University of Washington.
We've seen two doctors within Men's Health @ UW Medicine. Dr. Jeremy Choy and Dr. Thomas Walsh were both great to work with. I would recommend either of them. I appreciated that the office staff was willing to tentative schedule my husband's procedure prior to our consult with Dr. Walsh which saved us time.
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Thomas Walsh
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Review of
2019, Successful
NPS
10
NPS
10
Age 39
1 IVF
Male Factor
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Very thoughtful discussion [with Dr. Neal-Perry]. Answered all of my questions and followed up to give additional advice once lab results became available... I never felt like I was just a number. There was a clear effort to help me achieve a family. Thanks to Dr. Neal-Perry and her team I am now 25 weeks pregnancy...You may have to wait a little while to see her---but when it is your turn you will never feel rushed!
We used lupron, Gonal-F and miniHCG [at University Reproductive Care] ...We also did genetic testing of the embryos...[the nurses had] Great bedside manner. Some of the nurses seemed more experienced than others...one embryo was transfered...Pros-- The clinic is has a great location and is easy to use public transportation. Pharmacy and lab are onsite eCare allows easy communication with the staff and my doctor Sonograms views projected on a monitor large enough for the patient to see The clinic offers an IVF and medication class Cons Parking costs Front desk people seem over worked
How was your experience with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Dr. Neal-Perry was thorough and honest in her evaluation and recommendations. She was patient and took the time to answer all of my questions even after the staff knocked on the door to let her know that the next visit was ready. She and her staff made me feel like I was in the hands of a team who care about me as a person. I never felt like I was just a number. There was a clear effort to help me achieve a family. Thanks to Dr. Neal-Perry and her team I am now 25 weeks pregnancy. Best team and best doctor.
What's one piece of advice would you give a prospective patient of Genevieve Neal-Perry at University Reproductive Care - University of Washington?
You may have to wait a little while to see her---but when it is your turn you will never feel rushed!
During treatment, were you treated like a number or a human with Genevieve Neal-Perry at University Reproductive Care - University of Washington?
Very thoughtful discussion. Answered all of my questions and followed up to give additional advice once lab results became available.
Describe the protocols Genevieve Neal-Perry used in your cycles at University Reproductive Care - University of Washington and their degree of success.
We used lupron, Gonal-F and miniHCG. Because I had so many miscarriage Dr. Neal-Perry performed a hysteroscopy and we found polyps in my uterus. We also did genetic testing of the embryos.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
Great bedside manner. Some of the nurses seemed more experienced than others.
Describe your experience with University Reproductive Care - University of Washington.
Pros-- The clinic is has a great location and is easy to use public transportation. Pharmacy and lab are onsite eCare allows easy communication with the staff and my doctor Sonograms views projected on a monitor large enough for the patient to see The clinic offers an IVF and medication class Cons Parking costs Front desk people seem over worked
Describe the costs associated with your care under Genevieve Neal-Perry at University Reproductive Care - University of Washington.
I had to pay co-pays. I do not remember how much we paid
Describe Genevieve Neal-Perry's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
one embryo was transfered
10
Doctor
Genevieve Neal-Perry
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
5
NPS
5
Age 32 - 33
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Operations
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr. C. Herndon is very thorough; we takes all the time needed to answer your questions and talk through what is next. He explains risks and tells you what his suggestion would be but leaves the final decision up to the patient. Our interactions with him 1:1 have been fantastic...[he] does not recommend transferring multiple embryos due to increased risk.
[University Reproductive Care- UW] The Doctors, Medical Assistants, and scheduling staff are great. If you can speak to one of the those employees, you typically get all your questions answered quickly! It hasn't been difficult to get appointments when needed...Clinic has a few nurses, you see whichever is available at the time.
How was your experience with Christopher Herndon at University Reproductive Care - University of Washington?
C. Herndon is very thorough; we takes all the time needed to answer your questions and talk through what is next. He explains risks and tells you what his suggestion would be but leaves the final decision up to the patient. Our interactions with him 1:1 have been fantastic.
What's one piece of advice would you give a prospective patient of Christopher Herndon at University Reproductive Care - University of Washington?
Get your information directly from C. Herndon, not his staff.
During treatment, were you treated like a number or a human with Christopher Herndon at University Reproductive Care - University of Washington?
It seems as though the standard protocol is given quickly without much thought into the individual needs of each patient.
Describe your experience with the nursing staff at University Reproductive Care - University of Washington.
Clinic has a few nurses, you see whichever is available at the time.
Describe your experience with University Reproductive Care - University of Washington.
The Doctors, Medical Assistants, and scheduling staff are great. If you can speak to one of the those employees, you typically get all your questions answered quickly! It hasn't been difficult to get appointments when needed.
Describe Christopher Herndon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
We had 2nd trimester still birth with our first pregnancy; Herndon does not recommend transferring multiple embryos due to increased risk.
What specific things went wrong at University Reproductive Care - University of Washington?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Christopher Herndon
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
University Reproductive Care - University of Washington
Seattle
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of

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