Describe your experience with University Reproductive Care - University of Washington.
The clinic’s strengths are its clinical staff. It’s biggest weakness is the financial counseling. I could write pages of complaints about this woman - she misled us, outright lied, and was condescending while doing it. She has cost us thousands of dollars and many, many hours - and we were only able to begin recouping the money by moving above her to hospital administration. It stands out as a dark spot in what is already an emotionally and financially devastating process. She alone is enough to recommend against this clinic unless you are 100% certain you’re cash pay for everything anyway. She’ll still be rude, I’m sure, but at least she won’t cost you money.
During treatment, were you treated like a number or a human with Christopher Herndon at University Reproductive Care - University of Washington?
The clinic itself is small, but part of a huge university medical system.
Describe your experience with the nursing staff.
The nursing staff is overall great. There are a few that don’t really seem to know what’s going on which led to some awkward moments but overall we felt very well-cared-for by the nurses.
What specific things went wrong at University Reproductive Care - University of Washington?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Provided conflicting information
- Failed to convey critical information
How was your experience with Christopher Herndon at University Reproductive Care - University of Washington?
Dr. Herndon is a skilled doctor and obviously is very dedicated and cares very much for his patients. His communication sometimes leaves something to be desired, however. I often have felt like I didn’t understand what was next or the reason for a delay. It’s possible, but sometimes difficult, to get the answers we need from him.
What's one piece of advice would you give a prospective patient of Christopher Herndon at University Reproductive Care - University of Washington?
Be sure to directly ask all of your questions. One huge positive about him is that he’ll take all the time you need and never seems rushed. This sometimes also means he’s running very late so be prepared for that. I found this to be a net positive because I have a lot of questions and anxiety, so needed his time, and a flexible job, so waiting wasn’t usually a huge problem.
Describe the protocols Christopher Herndon used in your cycles at University Reproductive Care - University of Washington and their degree of success.
For retrieval, we started with a regular IVF protocol (short suppression with birth control, then about ten days of stims) and increased doses as necessary. For transfer, we did a short period of suppression with birth control followed by estrogen and then the dreaded progesterone in oil. We have only had to do one of each because we have had great luck/results.
Describe the costs associated with your care under Christopher Herndon at University Reproductive Care - University of Washington.
Retrieval with PGS was cheaper than other clinics. Other treatments were comparable except FET which was more expensive.
Describe Christopher Herndon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University Reproductive Care - University of Washington.
We had PGS-normal embryos and he made clear that he believed transferring one was really the only responsible option, especially considering my medical status. We agreed so there was no issue.