Rated 7
Strongly recommend: 43%Neutral: 21%Don't recommend: 36%7
43% strongly recommend
70 reviews
Operations
7.7
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.6
7.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.8
6.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.7
7.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.4
6.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
371
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 14 offices

Beaver Falls
2647 Darlington Rd.
Beaver Falls, PA 15010
Bower Hill
1082 Bower Hill Rd.
Pittsburgh, PA 15243
Butler
901 E. Brady St.
Butler, PA 16001
Clarion
1008 S 5th Ave
Clarion, PA 16214
Delmont
6530 State Rte. 22
Delmont, PA 15626
Erie
300 State St. Suite 103A
Erie, PA 16507
Hermitage
875 N. Hermitage Rd. Suite 3
Hermitage, PA 16148
Johnstown
1111 Franklin St.
Johnstown, PA 15905
Magee
300 Halket St., Suite 5150
Pittsburgh, PA 15213
McMurray
1000 Waterdam Plaza Drive
McMurray, PA 15317
Monroeville
400 Oxford Drive,
Monroeville, PA 15146
Pittsburgh
300 Halket St., Suite 5150
Pittsburgh, PA 15213
Wexford
9000 Brooktree Rd.
Wexford, PA 15090
Youngstown
900 Sahara Trail
Youngstown, OH 44514
Show 12 more

70 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
7
NPS
7
Age 31 - 33
1 IUI
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Unsuccessful
He [Dr. Collins] was able to explain items in common terms, however did not appear to always state all the steps to the process. Twice he approved for nurses to order drugs for the next step prior to testing being complete, this resulted in me paying over 1,000 in drugs that I can't use...He discontinued my metformin after having a blood sugar test, and stated I did not need it. He uses letrazole for ovulation for PCOS, as he stated that Clomid does not work well with PCOS.
My husband was awaiting a semen analysis [from UPMC Magee] after having his Hep C cured. We received the results via online portal. The Doctor's office never called. I called them to ask if it would be possible to do another IUI. I feel that they should have been checking the results and calling with further information. Also, I was told in Jan 2017 that IVF would be covered with my insurance. I didn't change insurance or jobs, and then in Nov 2017, the office rep in charge of insurance stated that it was not covered.
How was your experience with Robert Collins at UPMC Magee?
He was able to explain items in common terms, however did not appear to always state all the steps to the process. Twice he approved for nurses to order drugs for the next step prior to testing being complete, this resulted in me paying over 1,000 in drugs that I can't use.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Make sure you know your nurses name. They are the most important.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
The nursing staff was thorough whenever the face to face visits were being completed. However, we had decided not to do IVF at the time in November. My husband was awaiting a semen analysis after having his Hep C cured. We received the results via online portal. The Doctor's office never called. I called them to ask if it would be possible to do another IUI. I feel that they should have been checking the results and calling with further information. Also, I was told in Jan 2017 that IVF would be covered with my insurance. I didn't change insurance or jobs, and then in Nov 2017, the office rep in charge of insurance stated that it was not covered.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
He discontinued my metformin after having a blood sugar test, and stated I did not need it. He uses letrazole for ovulation for PCOS, as he stated that Clomid does not work well with PCOS. They have changed to a different drug for IVF, so they can control when you have your period, as they only have embryologists on certain weeks in Pittsburgh/Magee now. They used to use Ganirelex. He uses pregnyl, follistim, progesterone oil/injections for IVF.
Describe your experience with the nursing staff at UPMC Magee.
Since I was there over many months/years I had multiple different nurses. The first one I had was the best, but she was not there when I went back in November. They always call back same day or next morning with any questions comments or concerns. They are the best part of the office.
Describe your experience with UPMC Magee.
The nurses are wonderful, the office is always busy and has difficult hours for anyone that works full time. If doing IVF you will have to go to Pittsburgh for it. The nurses answer all questions the day or day after you call and leave a message. They have a rep that works on the insurance aspect, but you can't always trust their answers.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
My IUI was covered with insurance. IVF would cost 12,000 for a single cycle with ICSI.
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
He prefers single embryo transfer for decreased risk of miscarriage.
What specific things went wrong at UPMC Magee?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UPMC Magee.
We were cleared and bought all the IVF meds, then found out my husband had Hep C. There was no follow up from the clinic while my husband went through the Hep C treatment. They were provided a script to take the last blood test for his Hep C and they took the wrong sample/blood. We were told we were covered via insurance in 1/2016 for IVF, and then in 11/17 with the SAME insurance, were told that was incorrect.
7
Doctor
Robert Collins
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
UPMC Magee
Hermitage
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unknown Success
NPS
8
NPS
9
Age 29 - 33
PCOS
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He was always professional and optimistic. The first RE I ever saw at 27 years old mentioned IVF at the very first visit, before running any diagnostic tests. I had met with Dr Collins several times before he even mentioned IVF. I feel as he is determined to figure out what is wrong with me before jumping to conclusions.... I don't ovulate regularly, and Clomid doesn't work for me. So we started with 3 cycles of Letrazol and Pregnyl, followed by timed intercourse. After that, 2 cycles of IUI with the same drugs. After taking an extended break, we are trying another ~2 cycles of IUI before moving on to IVF.
By being part of UPMC, I can get access to quality care and advanced technology in a small town. The clinic is comfortable and easy to find. I'm always treated well at this office. I appreciate being able to get appointments first thing in the morning- often before 8am.... [Nursing Staff] Always friendly and professional. Prompt in returning phone calls. Gave me a snack when I forgot to eat breakfast before a blood draw.
How was your experience with Robert Collins at UPMC Magee?
He was always professional and optimistic. The first RE I ever saw at 27 years old mentioned IVF at the very first visit, before running any diagnostic tests. I had met with Dr Collins several times before he even mentioned IVF. I feel as he is determined to figure out what is wrong with me before jumping to conclusions.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Be prepared and ask questions. He is fairly quiet and doesn't necessarily provide all the information upfront, so ask questions if you need clarification.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Everyone in the clinic has been very nice to me and communicated at all steps of the way.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
I don't ovulate regularly, and Clomid doesn't work for me. So we started with 3 cycles of Letrazol and Pregnyl, followed by timed intercourse. After that, 2 cycles of IUI with the same drugs. After taking an extended break, we are trying another ~2 cycles of IUI before moving on to IVF.
Describe your experience with the nursing staff at UPMC Magee.
Always friendly and professional. Prompt in returning phone calls. Gave me a snack when I forgot to eat breakfast before a blood draw. The only nurses that can draw blood without making it sting.
Describe your experience with UPMC Magee.
By being part of UPMC, I can get access to quality care and advanced technology in a small town. The clinic is comfortable and easy to find. I'm always treated well at this office. I appreciate being able to get appointments first thing in the morning- often before 8am.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
My insurance didn't cover any procedures, so I was given a "cash discount." IUI cycles were approx. $1000 each, not including drugs.
8
Doctor
Robert Collins
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
UPMC Magee
Hermitage
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IUI
Endometriosis
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr.collins is not warm and fuzzy but honestly that’s what we needed. Doing any fertility treatment is draining. He came in told us what to expect and what was happening. He is very compassionate about his job and takes time to listen. I needed that and still do during this emotional roller coaster...For my iui, it was getting vaginal ultra sounds and bloodwork. He then completed the iui and if it was on a weekend we went to Pittsburgh, or during the week did the iui with him.
Each iui cycle [at UPMC Magee] has cost us around 1000 dollars...They are well organized...I absolutely love [nurses] Danielle and Vanessa. They have been the main 2 have helped guide us through this process and I have spoke with...Dr.collins is not warm and fuzzy but honestly that’s what we needed. Doing any fertility treatment is draining. He came in told us what to expect and what was happening. He is very compassionate about his job and takes time to listen. I needed that and still do during this emotional roller coaster...For my iui, it was getting vaginal ultra sounds and bloodwork. He then completed the iui and if it was on a weekend we went to Pittsburgh, or during the week did the iui with him.
How was your experience with Robert Collins at UPMC Magee?
Dr.collins is not warm and fuzzy but honestly that’s what we needed. Doing any fertility treatment is draining. He came in told us what to expect and what was happening. He is very compassionate about his job and takes time to listen. I needed that and still do during this emotional roller coaster.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Just be honest and express your needs. He is there to help and guide you so go in with a list of questions.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Dr.Collins sat and listened to our concerns and answered any questions we had specially.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
For my iui, it was getting vaginal ultra sounds and bloodwork. He then completed the iui and if it was on a weekend we went to Pittsburgh, or during the week did the iui with him.
Describe your experience with the nursing staff at UPMC Magee.
I absolutely love Danielle and Vanessa. They have been the main 2 have helped guide us through this process and I have spoke with.
Describe your experience with UPMC Magee.
They are well organized. When my husband had to masterbate in the cup there is a lack of privacy so my husband was right in the room and could here people walking around. He managed but wish he didn’t hear people talking.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
Insurance does not cover iui and no longer pays for my ultrasounds and blood work. Each iui cycle has cost us around 1000 dollars
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
N/A
10
Doctor
Robert Collins
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UPMC Magee
Hermitage
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2022, Unknown Success
NPS
10
NPS
10
Age 30 - 41
Tubal Blockage
Uterine Fibroids
Unexplained
Income $50K - $99K
Accountant
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I have had many procedure/ treatment with Dr. Collins from 2011 to 2022 and he was very detail with everything. I did not like the news of not getting pregnant, but his news was accurate and honest. He is willing to take time to answer all questions and explain if needed...He is very honest and dedicated to his patients and work...The nurses and staff are very helpful and are part of our family much as Dr. Collins...
The nurses and staff [at UPMC Magee] are very helpful and are part of our family much as Dr. Collins...$25,000 with medication and procedure for IVF...I have had many procedure/ treatment with Dr. Collins from 2011 to 2022 and he was very detail with everything. I did not like the news of not getting pregnant, but his news was accurate and honest. He is willing to take time to answer all questions and explain if needed....
How was your experience with Robert Collins at UPMC Magee?
After working with Dr. Collins I did not find any weaknesses, he is very supporting especially much history I have with fertility. I recommend Dr. Collins and his staff all very supportive, welcoming etc.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
He is very honest and dedicated to his patients and work.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
I felt like human because he told me how it was took time to explain if I did not understand no beating around the bush. After working with Dr. Collins since 2011 to 2022 he is like family/really good friend to me.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
I have had many procedure/ treatment with Dr. Collins from 2011 to 2022 and he was very detail with everything. I did not like the news of not getting pregnant, but his news was accurate and honest. He is willing to take time to answer all questions and explain if needed.
Describe your experience with the nursing staff at UPMC Magee.
The nurses and staff are very helpful and are part of our family much as Dr. Collins.
Describe your experience with UPMC Magee.
I do not have any negative/weakness about clinic except like any facility prices of fertility treatment when insurance does not cover. Strength I give them all staff/ facility greatest words of expression very welcoming people/facility.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
$25,000 with medication and procedure for IVF
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
I do not regret looking into other doctors Dr. Collins I would recommend to anyone he is very helpful, caring is more than just a doctor to me and my family.
10
Doctor
Robert Collins
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
UPMC Magee
Hermitage
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
0
NPS
0
Age 26 - 28
6 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Income $100K - $199K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Collins has the worst bedside manner out of any physician I’ve seen. He gave me two diagnoses that I had never heard of and used acronyms while giving the diagnoses. My husband and I had to keep asking him to explain and we could tell we were clearly bothering him. [He] also didn’t care to come up with a new course of treatment or do any new testing...I needed help sustaining a pregnancy and he didn’t alter a course of treatment to assist in this
You’re put into a small unorganized “office” [at UPMC Magee] and you will have to wait 30+ minutes to see Dr. Collins at each appointment. He will only spend 5-8 minutes with you...nursing staff is the only good thing about his practice. They responded quickly and were kind...He [doctor] treats almost everyone the same and does not go above & beyond to come up with new solutions for you.
How was your experience with Robert Collins at UPMC Magee?
Dr. Collins has the worst bedside manner out of any physician I’ve seen. He gave me two diagnoses that I had never heard of and used acronyms while giving the diagnoses. My husband and I had to keep asking him to explain and we could tell we were clearly bothering him. Dr. Collins also didn’t care to come up with a new course of treatment or do any new testing. He was borderline negligent. There are far better RE available who care to do the necessary testing. He is outdated and rude.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Go somewhere else.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Dr. Collins does not care to tailor your fertility needs individually. He treats almost everyone the same and does not go above & beyond to come up with new solutions for you.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
Dr. Collins had me do letrozole with trigger shots and timed intercourse. I had RPL and didn’t need assistance getting pregnant. I needed help sustaining a pregnancy and he didn’t alter a course of treatment to assist in this. One visit at another fertility clinic and they were able to diagnosis my underlying condition for RPL.
Describe your experience with the nursing staff at UPMC Magee.
Dr. Collins nursing staff is the only good thing about his practice. They responded quickly and were kind.
Describe your experience with UPMC Magee.
If you are seeing Dr. Collins and are hoping to leave feeling hopeful go somewhere else. You’re put into a small unorganized “office” and you will have to wait 30+ minutes to see Dr. Collins at each appointment. He will only spend 5-8 minutes with you.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
Insurance covered appointments and testing.
What specific things went wrong at UPMC Magee?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to consider drug intolerance
0
Doctor
Robert Collins
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
UPMC Magee
Hermitage
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
3
Age 30 - 31
2 IUI
Anovulation
Diminished Ovarian Reserve
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Menke is very warm yet honest. Although I feel like her patients get lost in the shuffle. I have dealt more with the nurses than with the doctor. At our consult she told us her goal was to get us pregnant ASAP and it’s two years later, no pregnancy.... Dr. Menke is honest about your expectations, but she’s not willing to go outside the box. I presented to her research of similar patients in my situation and requested injectables in addition to Clomid. Because my hormones were normal
Unfortunately this clinic [UPMC] is an example of having too many hands in the pot. I spoke to someone different every time, and I constantly got conflicting information on my cycle. We were doing unmonitored due to my terrible insurance, and I’d call and they would tell me I needed to come in when I didn’t need to. Trying to get a direct message and response from the doctor was borderline impossible.... I believe this facility has the most current healthcare trends at their disposal
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke is honest about your expectations, but she’s not willing to go outside the box. I presented to her research of similar patients in my situation and requested injectables in addition to Clomid. Because my hormones were normal, she’s refused to add them.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Be prepared to see her and actually speak to her only a handful of times. I think she’s thorough when she gets the chance, however I feel that she’s overwhelmed with patients and they get lost in the shuffle.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
Dr. Menke is very warm yet honest. Although I feel like her patients get lost in the shuffle. I have dealt more with the nurses than with the doctor. At our consult she told us her goal was to get us pregnant ASAP and it’s two years later, no pregnancy.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
We started at 50 mg of Clomid which didn’t result in ovulation so we stair-stepped immediately to 100 mg which resulted in a positive ovulation. I took Clomid with timed intercourse for three cycles and then after fighting with the nurses to try to move on to IUI, we did two IUI cycles that failed. I seemed to be the only one who knew my protocol because I constantly got misinformation from the office staff when I’d call on CD-1.
Describe your experience with the nursing staff at UPMC Magee.
Unfortunately this clinic is an example of having too many hands in the pot. I spoke to someone different every time, and I constantly got conflicting information on my cycle. We were doing unmonitored due to my terrible insurance, and I’d call and they would tell me I needed to come in when I didn’t need to. Trying to get a direct message and response from the doctor was borderline impossible. And forget about going over your test results - you had to make an appointment to come in. This clinic is not near my house by any means and I requested to do monitoring and blood work at a local hospital but they refused. Instead I spent 2 hours before work traveling to the city at 5 AM to do all the testing.
Describe your experience with UPMC Magee.
I believe this facility has the most current healthcare trends at their disposal however they don’t always think outside the box with protocols. You feel more like a number in the endless cycle that is infertility. I believe they do the best they can however the failure to communicate appropriately and in a timely manner is uncalled for.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
My insurance only covers a $2,000 lifetime max for infertility. I’ve had several bills from blood work and ultrasounds that I still haven’t paid off yet.
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at UPMC Magee.
I’ve had the wrong dosage of Clomid called in to my pharmacy resulting in multiple calls and multiple trips to the pharmacy. I’ve had medications called in that I had no idea about or how to take until I called to ask about it. I was scheduled for an sonohysterogram/FEMVUE and all over my chart is noted that my menses was lasting 14+ days; when I came in still on my period I had to endure the testing that made me so sick to my stomach only to be told to come back since they don’t usually do it while you’re still on your period.
6
Doctor
Marie Menke
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
UPMC Magee
Magee
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
2
NPS
3
Age 28 - 30
3 IUI
Unexplained
Income $50K - $99K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Joseph Sanfilippo] wanted me to start weight watchers and did a full blood work up. Nothing was concluded from the blood work....He just told me to lose weight. He looked at my chart and said it could be endometriosis but he didn’t want to test for it as I have a severe reaction to some anesthesia and he did not want to risk it...He then wanted me to begin with an aggressive letrozole dosage for an iui cycle. We also did vaginal sonograms and HSG...I only saw Dr. Sanfillipo once during 3 years of treatment. Everything was automated. I felt like they were running a machine and I was just another part going through the steps...He did not give me any insight as to why I was infertile. He wanted me to try iui and see what happened. Doctor Nps
The nursing staff [at UPMC Magee] was my main point of contact. They are the best thing about the clinic but again I just felt like a number and I was being rushed through the process like everyone else...The cost was higher than their clinics. An iui cycle out of pocket was around $1800 with all medication and testing...The clinic was very easy to find. I like the use of the app to communicate quickly. The clinic was clean. The semen donation room was more like a suite and was very comfortable for my husband. I was seen quickly after signing in and never had to wait more than a few minutes in the waiting room.
How was your experience with Joseph Sanfilippo at UPMC Magee?
I only met with him once in three years. He just told me to lose weight. He looked at my chart and said it could be endometriosis but he didn’t want to test for it as I have a severe reaction to some anesthesia and he did not want to risk it.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Do not get your hopes up. Be prepared to feel like you are being processed. He did not give me any insight as to why I was infertile. He wanted me to try iui and see what happened.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
I only saw Dr. Sanfillipo once during 3 years of treatment. Everything was automated. I felt like they were running a machine and I was just another part going through the steps.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
Dr. Sanfillipo wanted me to start weight watchers and did a full blood work up. Nothing was concluded from the blood work. He then wanted me to begin with an aggressive letrozole dosage for an iui cycle. We also did vaginal sonograms and HSG.
Describe your experience with the nursing staff at UPMC Magee.
The nursing staff was my main point of contact. They are the best thing about the clinic but again I just felt like a number and I was being rushed through the process like everyone else.
Describe your experience with UPMC Magee.
The clinic was very easy to find. I like the use of the app to communicate quickly. The clinic was clean. The semen donation room was more like a suite and was very comfortable for my husband. I was seen quickly after signing in and never had to wait more than a few minutes in the waiting room.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
The cost was higher than their clinics. An iui cycle out of pocket was around $1800 with all medication and testing.
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
None.
2
Doctor
Joseph Sanfilippo
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
1 of 5
3
Clinic
UPMC Magee
Magee
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
6
NPS
6
Age 39 - 40
3 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
She indicated that only one embryo will be transferred at a time...[Dr. Snook] was very thorough in explaining the process. She indicated that I was at risk for OHSS and said I would be put on low/moderate medication. We had put together a plan, but she was absent throughout the appointments and there was no communication leading up to the egg retrieval...
During the IVF cycle the [UPMC Magee] nurses were okay. There were a few mix ups in communication, but if I had a question they were able to give or find out an answer...The cost of the cycle itself. Additional clinic costs. PGT-Testing is billed separately. Medications were self pay separately...The clinic is very busy. Be prepared to wait for getting an appointment. A strength is that they offer two different locations for scheduling most appointments
How was your experience with Meredith Snook at UPMC Magee?
Dr Snook first met with us for an IVF consultation. She was very thorough in explaining the process. She indicated that I was at risk for OHSS and said I would be put on low/moderate medication. We had put together a plan, but she was absent throughout the appointments and there was no communication leading up to the egg retrieval. Half way through the medications, my dosage was increased, which almost led to a canceled cycle. Luckily we continued on to have a successful egg retrieval.
What's one piece of advice would you give a prospective patient of Meredith Snook at UPMC Magee?
Keep your expectations low for communication and be prepared to be a number.
During treatment, were you treated like a number or a human with Meredith Snook at UPMC Magee?
During our treatment there was a lot of miscommunication between the team of doctors and nurses. Also, a lack of empathy from the team when going through such an emotional and sensitive process made us feel like a number.
Describe the protocols Meredith Snook used in your cycles at UPMC Magee and their degree of success.
The protocol was for me to be on low-moderate dosage of medication due to being at high risk for OHSS. During my cycle, halfway through my meds were increased then we received a call from another doctor saying we may need to cancel the cycle because the medications were too much. Next my medication was decreased for the remaining days.
Describe your experience with the nursing staff at UPMC Magee.
During the IVF cycle the nurses were okay. There were a few mix ups in communication, but if I had a question they were able to give or find out an answer. The nurses were great during the egg retrieval.
Describe your experience with UPMC Magee.
The clinic is very busy. Be prepared to wait for getting an appointment. A strength is that they offer two different locations for scheduling most appointments. Treatment is not personalized and you will feel like a number. Be your own advocate.
Describe the costs associated with your care under Meredith Snook at UPMC Magee.
The cost of the cycle itself. Additional clinic costs. PGT-Testing is billed separately. Medications were self pay separately.
Describe Meredith Snook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
She indicated that only one embryo will be transferred at a time.
What specific things went wrong at UPMC Magee?
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
We received conflicting information about the medication but did as instructed from the nurse team.
6
Doctor
Meredith Snook
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
UPMC Magee
Magee
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2017 - 2022, Unsuccessful
NPS
6
NPS
8
Age 33 - 38
2 IUI
1 IVF
1 Egg Freezing
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Sanfilippo] definitely knows his stuff, he just doesn't take the time to explain things when it's not working. He is lovely, he cares, but he just didn't provide the communication that I needed after a few failed tries...I've always felt like he just sort of brushes concern off without fully explaining and helping me to understand. He is the "OG" of fertility and RE here in Pittsburgh. The best of the best, for sure. He has trained everyone in the practice, but his beside manner left me wanting more. I have been with him for 7 years...
I think sometimes there is lack of communication internally [at UPMC Magee], so either the docs or the nurses aren't talking to each other enough OR they disagree. There is also a lack of communication with the patient and you have to ask for extra time and sometimes demand it to get it in a timely manner...They [nurses] get the brunt of the work, they hear me cry, yell, they are the bearers of bad news, and good. They often don't have answers but are always so kind and generous with their time. I feel awful when I am upset and they have to deal with me. I am so grateful for them...
How was your experience with Joseph Sanfilippo at UPMC Magee?
I think if you have a straight forward case, he is great. He definitely knows his stuff, he just doesn't take the time to explain things when it's not working. He is lovely, he cares, but he just didn't provide the communication that I needed after a few failed tries.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
If you are not confident enough or outspoken enough to be able to advocate for your needs or ask for what you need, Dr S is not going to work for you.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr S. seems to read from a script every time he talks to me, and that is when I actually get to talk to him. You never see the docs , except at the start of a protocol cycle and sometimes for procedures. Otherwise you see the phlebotomists, ultrasound techs pretty exclusively. You do talk to the nurse team, but never see them unless you are signing consents. Its really not a personal process so I know you have to advocate for yourself, but when you do have a doc. for a tele-med apt or a call, they should take the time and answer all your questions. I don't know if it is because he has been doing this for so long that he has forgotten how emotional this process is for patients, or he is frustrated because I ask so many questions (I really want to understand everything to make sense of the process and procedures, medicines, protocol, etc.) but he never fully answers questions, I've always felt like he just sort of brushes concern off without fully explaining and helping me to understand. He is the "OG" of fertility and RE here in Pittsburgh. The best of the best, for sure. He has trained everyone in the practice, but his beside manner left me wanting more. I have been with him for 7 years (two rounds, the first was egg freezing as an insurance policy) and then went back in 2021 to actually get pregnant. I felt much more "taken care of" in 2016/2017. It could be a combination of things, it wasn't as emotional, it was pre-covid, etc. but I have decided to switch docs at the practice in hopes for better communication.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
My first egg retrieval, was 6 years ago so I don't recall the full protocol, but it was pretty straight forward - PCOS so lots of follicles and produced 19 eggs were frozen. We lost a ton when we thawed them this year and only got 3 blasts. 2 came back euploid. My second stims/egg retrieval started in April with Gonal F (150) and Menopur (75) and then added in Ganurelix in the am on day 5. I went to day 12 or so before triggering with Lupron (2) and HCG (10,000). My follicles grew more slowly this protocol (I had slight OHSS my first cycle so they wanted to be careful) and we ended up with 20 eggs 16 mature which is pretty good for my age (37 at the time). 11 blasts went to PGT testing 5 were euploid. I did a day 5 fresh transfer with one of the tested embryos and it did not implant. My second FET cycle got canceled due to my lining not getting past 7.4mm. We used 4mg of estrace to start and went up to 6mg. This third FET cycle we started with 9mg of estrace and added 4mg vaginally after day 8 scan and my lining was 7.5mm. Day 13 my lining had not increased, but we decided to transfer anyway. The embryo did not implant again.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: There are so many of them! Pam, Noelle, Marie. Pam is my favorite :))
They get the brunt of the work, they hear me cry, yell, they are the bearers of bad news, and good. They often don't have answers but are always so kind and generous with their time. I feel awful when I am upset and they have to deal with me. I am so grateful for them!
Describe your experience with UPMC Magee.
I think they are great, they may take on too many patients and not have enough staff at times. But they know what they are doing, and I trust them. You do have to advocate for what you want or feel like you need. But I think that is par for the course with this process unfortunately. It is a full time job.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
I paid out of pocket for egg freezing cycle. I used insurance for all of my current IVF care. It is expensive however you pay for it.
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
They always do a single FET i think unless you don't do PGT testing, are older, or have multiple miscarriages. the risks associated with multiples outweighs anything else.
What specific things went wrong at UPMC Magee?
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
I think sometimes there is lack of communication internally, so either the docs or the nurses aren't talking to each other enough OR they disagree. There is also a lack of communication with the patient and you have to ask for extra time and sometimes demand it to get it in a timely manner.
6
Doctor
Joseph Sanfilippo
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
UPMC Magee
Magee
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 35
PCOS
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Katari] spent close to an hour with us at our first appointment reviewing our treatments so far and explaining to my husband and I how and why she would like to approach things. All follow ups were prompt with her or the other staff at the clinic...was very informative and supportive when our expectations didn't align with what may or may not be possible...delivers information in a direct way while still being compassionate
Nursing staff, IVF coordinator and financial team [at UPMC Magee] all work well together to get you answers and information as quickly as possible especially for such a large clinic...$19,600/cycle including ICSI and PGD testing. Clinic also works with ARC for financing...Care team is organized, compassionate and does their best to answer questions and meet your needs including coordinating appts and prompt follow up to questions especially those sent through your e-chart
How was your experience with Sunita Katari at UPMC Magee?
Our experience with Dr. Katari has been very positive. She is informative and thorough in her explanations and treatments. She delivers information in a direct way while still being compassionate about your emotions and experience.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Dr Katari is very thorough and collaborative but you should have your thoughts and questions organized and also be prepared for changes in your expectations so you can feel satisfied with your appointment and treatment.
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
After a challenging experience with doctors at a different clinic we switched our care to Dr Katari. She spent close to an hour with us at our first appointment reviewing our treatments so far and explaining to my husband and I how and why she would like to approach things. All follow ups were prompt with her or the other staff at the clinic. At our pre-art appointment to review tx plan and sign consents she thoroughly what we could expect and was very informative and supportive when our expectations didn't align with what may or may not be possible.
Describe your experience with your nurse at UPMC Magee.
Nursing staff, IVF coordinator and financial team all work well together to get you answers and information as quickly as possible especially for such a large clinic.
Describe your experience with UPMC Magee.
Care team is organized, compassionate and does their best to answer questions and meet your needs including coordinating appts and prompt follow up to questions especially those sent through your e-chart.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
$19,600/cycle including ICSI and PGD testing. Clinic also works with ARC for financing
10
Doctor
Sunita Katari
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
10
NPS
8
Age 32 - 35
2 Egg Freezing
1 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
European
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Sanfilippo has always been straight forward with me about everything. He is understanding and really listens to my concerns. He gives me options but also gives me direction at the same time when I don't know which way to turn...He is always willing to change protocols to increase positive outcomes and he listens to me when I want to do things a certain way. I have had multiple surgeries (getting ready to have a 10th soon) due to miscarriages, removal of scarring and removal of endometriosis and Dr. Sanfilippo has never left me in the dark about anything
The [UPMC Magee] nursing staff are very nice but at times do not communicate well regarding what is going on during treatment cycles...My insurance does not cover any IVF treatment so it was around $10,000-$12,000 each retrieval and that was with a little discount that I get due to being employed through the same healthcare system
How was your experience with Joseph Sanfilippo at UPMC Magee?
I was diagnosed with Asherman's Syndrome a few years ago and my uterus was about 80% scarred. Dr. Sanfilippo was able to clear my uterus of all scarring and does frequent checks to make sure it hasn't come back. When all of my gynecologists didn't listen to me when I said I had pain, Dr. Sanfilippo did and found that I had stage 3 endometrosis which he removed and I had to have one of my tubes clipped. I have been through 2 retrievals and I am getting ready for a third but Dr. Sanfilippo is always very realistic with us regarding our odds and has looked into research studies and consults other doctors to try to assist us the best that he can. He is always willing to change protocols to increase positive outcomes and he listens to me when I want to do things a certain way. I have had multiple surgeries (getting ready to have a 10th soon) due to miscarriages, removal of scarring and removal of endometriosis and Dr. Sanfilippo has never left me in the dark about anything. He always makes sure I understand everything that is going on. He is so compassionate and empathetic and I have never had a doctor listen to me as much as he does.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo is extremely thorough and spends time with you to really make sure that you understand everything going because infertility can be really scary. For those with Asherman's syndrome, he has a lot of experience with it an has done wonders for me. I cannot say enough great things about him. There is a wait to get in with him though but once you have your initial visit, he is always willing to give you a call if you have questions or if you want to discuss treatment options.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo has always been straight forward with me about everything. He is understanding and really listens to my concerns. He gives me options but also gives me direction at the same time when I don't know which way to turn. He understands when I don't want to go a certain way with treatment and has never pushed me to do something I didn't want to. He shows compassion, empathy and it is easy to see that he truly just wants to help people achieve their dreams of being parents.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
Due to having Asherman's, Dr. Sanfilippo has had to do multiple surgeries on me to remove scarring. He does a hysteroscopy each time to remove the scarring and inserts a intrauterine balloon for a week to prevent the walls of the uterus from sticking and causing more scarring. He has also put me on estrogen for 28 days with progesterone for the last 10 days of that in order to start a new cycle. The estrogen helps to thicken the lining to prevent scarring as well. I get sonohysterograms every couple of months now to double check for scarring. For my endo, he did a laparoscopy and removed endo from my bowels, ovary and cavity walls. I also had to have my tube clipped due to it being blocked and fused to my ovary. It was a 3hr surgery to remove everything. I have done 2 retrievals with Dr. Sanfilippo and the second retrieval he was able to switch up meds which resulted in better response. Unfortunately we think the first transfer we had didn't take due to harmful fluid leaking from my tube into my uterus which has now been taking care of and and my second transfer was negative for unknown reasons. I have trouble getting my lining to thicken due to the Asherman's and Dr. Sanfilippo tried different protocols and was able to get my lining to 8mm for my 2nd transfer which is the thickest it has been yet. I am getting ready to do my 3rd retrieval soon.
Describe your experience with the nursing staff at UPMC Magee.
The nursing staff are very nice but at times do not communicate well regarding what is going on during treatment cycles. There have been times that I have had questions and did not hear back for a few days and have had to follow up again to get an answer. The nurses do show compassion and empathy. They are very thorough with nurse talks that explain your treatment cycles and they are good about getting you in to be seen if there is an issue after a surgery or retrieval. The IVF coordinators are wonderful. They get back to me right away when I have questions.
Describe your experience with UPMC Magee.
Strengths: knowledgeable doctors, staff show empathy, IVF coordinators are very helpful if you are looking into IVF, wide range of treatment options, very thorough breakdown of what treatment will cost, they get you in as needed and required and they have hours as early at 6:30am so that you can go before work. There is a lab in the office so that you do not have to go elsewhere to have labs done. Weaknesses: There are different doctors on retrieval days so you more than likely will not have your doctor to do your retrieval. Staff sometimes do not get back to you right away with results and your questions and but they do always get back to you. If you use MyUPMC app they do get back to you quickly though. Clinic does "batching" so they only start treatment cycles at certain times so that everyone can start treatment cycles together.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
Costs vary depending on what all you are getting done. My insurance does not cover any IVF treatment so it was around $10,000-$12,000 each retrieval and that was with a little discount that I get due to being employed through the same healthcare system. My insurance covered my surgeries. They do use a private anesthesia group for retrievals that do not take insurance. All retrievals are done in the office with that group. The billing department will try to bill insurance first before billing you. You pay a lump sum up front and they take what is not covered from that and then they reimburse you for anything that was covered by insurance such as ultrasounds and what not. The billing department does check with your insurance first to see what all should be covered or not covered.
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Dr. Sanfilippo prefers to do FET with genetic testing if needed but is totally willing to do fresh transfers too. Due to us having 2 failed transfers, he was willing to do a fresh transfer with 2 embryos to increase our chances but we have decided to do another freeze all cycle and do PGS testing instead.
What specific things went wrong at UPMC Magee?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
We had consent papers that were "lost" prior to one of our transfers. When our ERA results came back, I had to call multiple times to get the results due to them forgetting to call me. When my PGS results came back, no one ever called me with the results and it wasn't until a nurse started discussing transfer with us at an appt that we found out that we had a normal embryo and no one had called us to tell us in which they apologized for. They have forgot to put orders in for labs and the lab has to get the order when I was already there ready to get my labs done.
10
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
UPMC Magee
Magee
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
6
NPS
6
Age 31 - 32
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Menke would follow up with the PAs under her regularly and give prompt feedback on results if clarification or more information was needed. I interacted with her PAs more than her, her PAs were quite wonderful though...She's a great physician and knows how to interpret results and adjust treatment, but due to the amount of patients UPMC RE sees, be prepared to be treated like a number and not a human.
Be prepared to be treated like a number [at UPMC Magee clinic]. Scheduling around your cycle can be difficult depending on what they have open. It's frustrating because you already can't control your cycle, can't control their schedule, and can't really control your work schedule...availability at the clinic is limited. The PAs, nurses, and MAs are wonderful. If you're only in for blood work, you generally get in and out pretty quickly.
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke would follow up with the PAs under her regularly and give prompt feedback on results if clarification or more information was needed. I interacted with her PAs more than her, her PAs were quite wonderful though.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
She's a great physician and knows how to interpret results and adjust treatment, but due to the amount of patients UPMC RE sees, be prepared to be treated like a number and not a human.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
I was primarily seen by one of Dr. Menke's PAs but Dr. Menke seemed to follow up with the PAs regularly. Dr. Menke did answer questions relating to some of my results and provide prompt follow up. I have been under the care of another doctor at this same clinic and prefer his care to Dr. Menke's. I do however feel like just a number in the UPMC system. I understand how the process works and there's must testing to be done, but when you meet with anyone, you're basically given instructions on a piece of paper and expected to have everything answered by that document vs. a human. Scheduling at UPMC RE has also proven to be a bit difficult. A lot of testing is dependent upon where you are in your cycle. You are also at the mercy of their schedule so it's quite devastating when your cycle and their schedule don't align.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
We were in the testing phase and I had to have surgery (performed by another physician). I feel like Dr. Menke has a standard, but conservative process. Start your testing, do IUI for 3 cycles and then see where it takes you.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Lacie Rodman)
Lacie, the PA, was wonderful. She was very personable, took the time to listen, and answer all of my questions. It was like talking with a friend about all of this crappy stuff no one prepares you for in life.
Describe your experience with UPMC Magee.
Be prepared to be treated like a number. Scheduling around your cycle can be difficult depending on what they have open. It's frustrating because you already can't control your cycle, can't control their schedule, and can't really control your work schedule. That's a difficult thing to balance in general but it gets harder when availability at the clinic is limited. The PAs, nurses, and MAs are wonderful. If you're only in for blood work, you generally get in and out pretty quickly.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
The majority of my care was covered by my insurance. This was all relating to testing with the exception of the follow up SHG after my hysteroscopy. That, I had to pay $100 towards my deductible for. If/when we move onto IUI, the cost will be roughly $400 for un-monitored, plus the cost of clomid, and roughly $1400 for monitored, plus the cost of clomid and the trigger shot.
What specific things went wrong at UPMC Magee?
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
Sometimes, processes weren't clearly communicated. I had to have two SHGs, one with femvue and one without. Neither time was it explained that I would have blood work first and then have to wait two and a half hours before actually having the procedure. I understand the importance of doing the blood work, it just would have been helpful to know. For my second SHG, I was really worked up thinking I was going to experience the pain I did before. Up until I was mid-procedure with the CRNP, did I find out the worst part of the first one was the femvue and I didn't need to have it for the second one. It would have saved me a lot of anxiety and stress to know that before hand.
6
Doctor
Marie Menke
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
UPMC Magee
Magee
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
3
Age 29 - 30
2 IUI
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Robert Collins was] Knowledgeable and answered all my questions. Visits were short and to the point. Willing to accept remote monitoring for bloodwork and sonograms. Throughly completed any needed medical procedures prior to IUI and gave step by step guidelines for treatment. Little bedside manor...He comes in, tells you next steps, asks if you have questions and leaves.
I felt like a number in the [UPMC Magee] clinic. Everyone was kind enough but it did not feel as if they cared about my journey with infertility. They gave a positive outlook on my treatments and always answered my questions but the answers varied depending on who I talked to. Some staff seemed more knowledgeable than others...treatments and future planning confusing at times.
How was your experience with Robert Collins at UPMC Magee?
Knowledgeable and answered all my questions. Visits were short and to the point. Willing to accept remote monitoring for bloodwork and sonograms. Throughly completed any needed medical procedures prior to IUI and gave step by step guidelines for treatment. Little bedside manor and time with doctor is quick. He comes in, tells you next steps, asks if you have questions and leaves.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Ask questions
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Appointments were quick and to the point. Informative but not personal.
Describe your experience with the nursing staff at UPMC Magee.
I felt with different nurses throughout treatment. Some were more willing to hear my concerns than others. Some were more empathetic and others were not. I got different answers to my questions from different nurses making my treatments and future planning confusing at times.
Describe your experience with UPMC Magee.
Allowing remote monitoring was a big strength. It allowed me to receive treatments while still working. I felt like a number in the clinic. Everyone was kind enough but it did not feel as if they cared about my journey with infertility. They gave a positive outlook on my treatments and always answered my questions but the answers varied depending on who I talked to. Some staff seemed more knowledgeable than others and I didn’t always feel confident I was on the right track after talking with them.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
IUI without insurance costs about 1,600 a cycle including monitoring (bloodwork and 2 sonograms), a monitoring fee the clinic charges, and the procedure it’s self. There are additional charges for medication.
What specific things went wrong at UPMC Magee?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
Paperwork was sometimes never sent or lost during remote monitoring between the facilities however I did not miss out on any cycles because of it, it was quickly addressed.
7
Doctor
Robert Collins
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
3
Clinic
UPMC Magee
Magee
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 32 - 33
3 IUI
PCOS
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I felt like Dr. Menke was kind, compassionate and, really cared about helping her patients to the fullest of her ability. I always felt very welcome and, you could tell she was genuinely upset about your negative pregnancy test as you were...Make sure you book very far in advance cuz, getting an appointment with her can be hard...I felt like Dr Menke was very open to my thoughts and concerns... I feel she genuinely cares that her patients receive what they hope to accomplish during all this...
I thought they [UPMC Magee] were very upfront with you about costs of certain tests and procedures they wanted you to have done. On our first consult appointment we got a packet that had all the procedures and tests listed with the cost and the code to check with the insurance to see if certain things are covered or not...I always felt like everyone on the staff was very kind to me and, always made me feel like I was in the right place...
How was your experience with Marie Menke at UPMC Magee?
I felt like Dr. Menke was kind, compassionate and, really cared about helping her patients to the fullest of her ability. I always felt very welcome and, you could tell she was genuinely upset about your negative pregnancy test as you were.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Make sure you book very far in advance cuz, getting an appointment with her can be hard.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
I felt like Dr Menke was very open to my thoughts and concerns... I feel she genuinely cares that her patients receive what they hope to accomplish during all this
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
Dr. Menke put me on 2.5 milligrams of letrozole which I took on days 3-7 of my cycle. I was to start having timed intercourse on cd 9 and starting on cd 10 begin testing with ovulation tests. Once a positive test was confirmed I was scheduled for an IUI the following day. Sperm count was good and, I laid flat for 15 mins after the IUI. I then went home and, relaxed for the remainder of the day.
Describe your experience with the nursing staff at UPMC Magee.
I felt they were very kind and welcoming. I always felt like everyone on the staff was very kind to me and, always made me feel like I was in the right place. I could always tell as soon as you walked in , their goal was to make you feel at ease as much as possible. Infertility is a very personal, difficult situation and often makes me feel very depressed like I’m unworthy of being a mom but, when I’m there my mind is turned to positive and, it gives me hope when I’m there.
Describe your experience with UPMC Magee.
I think their strengths certainly outweigh any weaknesses that they have. Honestly, I don’t really know what they could work on. They really met and exceed my expectations every time I go. I’m sure there’s something that could use improvement but, honestly I’m having a hard time thinking of anything. I would say maybe playing phone tag since they can’t leave info on your voicemail unless you give your name cuz of HIPPA but, that’s a law so, that’s my own fault that my voicemail doesn’t state who I am. I honestly have nothing but great things to say about that practice, they’re truly wonderful
Describe the costs associated with your care under Marie Menke at UPMC Magee.
I thought they were very upfront with you about costs of certain tests and procedures they wanted you to have done. On our first consult appointment we got a packet that had all the procedures and tests listed with the cost and the code to check with the insurance to see if certain things are covered or not.
10
Doctor
Marie Menke
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
6
NPS
7
Age 28 - 29
1 IUI
Unexplained
Income $100K - $199K
Teacher
2nd of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Wakim for the most part was very cut and dry to the point, but I felt like he made a plan that he thought would be the most beneficial for us in our situation...The treatment strategy Dr. Wakim thought was best for use was a medicated IUI cycle with a trigger shot...There was really no change to my plan. Then, the pandemic hit and all of my further treatment was put on hold.
I think the clinic is great, but needs more help! They are extremely busy and growing every day. I think they need to hire more staff and doctors to accommodate their growing number of patients. This would help the patients feel less rushed and more like a person than a number and hopefully that they would be able to communicate more with their patients...I did have to pay $200 for a trigger shot. My Clomid was covered. I also paid $500 for my IUI and ultrasound.
How was your experience with Anthony Wakim at UPMC Magee?
Dr. Wakim is older but is great at what he does. I know multiple women who he has treated who have ended up with families. I only was able to see him one time, and felt like I dealt more with his staff that him. During the initial meeting and reviewing, he was very straight forward and honest. He did not sugar coat anything and was very factual.
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
If you are looking for someone who is warm and fuzzy, Dr. Wakim may not be the doctor for you.
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
Dr. Wakim for the most part was very cut and dry to the point, but I felt like he made a plan that he thought would be the most beneficial for us in our situation.
Describe the protocols Anthony Wakim used in your cycles at UPMC Magee and their degree of success.
The treatment strategy Dr. Wakim thought was best for use was a medicated IUI cycle with a trigger shot. Unfortunately, it took 3 months for me to even be able to have the IUI because during baseline testing, my uterine lining would be too thick or they had already missed my ovulation. The month that I did have my IUI, I took Clomid as prescribed and had 4 mature follicles when I did my trigger shot. Unfortunately, my IUI failed. The next month, my uterine lining again was too thick. The following month, same thing. I did ask his nurses if we could discuss a different course of action considering that this kept happening and I was getting very frustrated with not being able to have treatment. There was really no change to my plan. Then, the pandemic hit and all of my further treatment was put on hold.
Describe your experience with the nursing staff at UPMC Magee.
Some of the staff at the Center for Reproductive Medicine was wonderful and we grew familiar with each other from seeing each other so often. There were only a few that I did not particularly like due to their lack of communication. There were times I was waiting for a phone call (for a time sensitive matter) and was getting frustrated and left several messages and one nurse got very snippy with me. This same nurse then delivered results very insensitively ( I think due to her frustrations with me) and was very hurtful. Otherwise, their staff is great aside from being extremely understaffed!
Describe your experience with UPMC Magee.
I think the clinic is great, but needs more help! They are extremely busy and growing every day. I think they need to hire more staff and doctors to accommodate their growing number of patients. This would help the patients feel less rushed and more like a person than a number and hopefully that they would be able to communicate more with their patients.
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
Because I have a high deductible plan, I didn't have very many costs associated with this journey yet due to meeting my deductible. I did have to pay $200 for a trigger shot. My Clomid was covered. I also paid $500 for my IUI and ultrasound.
What specific things went wrong at UPMC Magee?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UPMC Magee.
The lack of communication from some of the staff caused us an issue with some genetic testing. Their staff had told us that if we were to get this testing done in their downstairs lab that it would only cost $50 and if we did it elsewhere it would be thousands. So obviously we went and had it done at their lab. A few weeks later we got two $3,000 bills for one tube of blood each when we had this genetic testing done. I had fought with the insurance company for a few days and talking to several people who said that there was nothing they could do unless I appealed it. So I wrote appeal letters to the insurance company stating that this is what we were directed to do. I also tried to get in touch with the financial coordinator at the clinic for several days to talk to her about this matter as well, but was unable to get in touch with her. The appeals were declined so I was advised to call the genetic testing company to speak with them to see if there was anything that could be done on their end. The first person that I spoke to at the genetic testing facility told me that my fertility office should have told me that I had to contact them and I was to pay them the $50 and then they would take care of the rest with the insurance company. I was extremely frustrated that I was sick over this for days and that that information was not ever divulged to me. I then was eventually able to get a hold of the financial coordinator and she told me the same thing and that she was sorry that it wasn't told me to me sooner.
6
Doctor
Anthony Wakim
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
UPMC Magee
Magee
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
6
NPS
9
Age 34 - 35
3 IUI
Uterine Fibroids
Unexplained
Income $50K - $99K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Unsuccessful
Dr. Katari did come to visit me and wish me luck before my surgery...However, it is very odd that I am in her care and rarely speak or meet with her. On a phone consultation her and I had she told me that IVF is probably a better option. When I told her that I would like to know why I cannot have children before I consider putting a financial strain on my family...she suggested I get another job so I could afford the procedure.
In the past year I have maybe seen my Dr. [at UPMC Magee] 3 times. However, I have probably visited the clinic sometimes twice a week. The majority of my interactions have been with the nurses and residents. Each time I go to our clinic I am seen by a different person. This was something I did not expect. I had 3 IUI's and they were all performed by different people, to my knowledge none of them were the Doctors in the clinic. I do not have anything negative to say about the individuals I saw for my various testing and procedures other than they were not my doctor. I feel like there should be a little more consistency with who is treating the patient.
How was your experience with Sunita Katari at UPMC Magee?
My heart would like to give my Dr. one review and my head would like to give her another. It is hard for a Dr. to get to know a patient when they are rarely seen by them. In the past year I have maybe seen my Dr. 3 times. However, I have probably visited the clinic sometimes twice a week. The majority of my interactions have been with the nurses and residents. Each time I go to our clinic I am seen by a different person. This was something I did not expect. I had 3 IUI's and they were all performed by different people, to my knowledge none of them were the Doctors in the clinic. I do not have anything negative to say about the individuals I saw for my various testing and procedures other than they were not my doctor. I feel like there should be a little more consistency with who is treating the patient. I had to have a pollup removed from my uterus before I could start my IUI's. My Dr. did not perform that procedure, She made it known that her schedule did not make her available and that a different doctor would need to do it. A Dr. who I had never met until they were wheeling me into surgery. To me, that is a bit odd. Infertility is dealing with emotions, it is dealing with intimate parts of your body and I feel that you should know and trust the person handling them. Dr. Katari did come to visit me and wish me luck before my surgery, which I thought was very nice. However, it is very odd that I am in her care and rarely speak or meet with her. On a phone consultation her and I had she told me that IVF is probably a better option. When I told her that I would like to know why I cannot have children before I consider putting a financial strain on my family because we could not afford such a costly procedure she suggested I get another job so I could afford the procedure. Whether her comment was meant to be helpful or not, it was hurtful and unprofessional. I also do not feel that I have received definitive answers on medical things that were found while doing testing. I think my Dr. could be more descriptive with what they found, such as fibroids, and if they are or are not hindering my ability to carry a child. I feel that a lot of the times I was reeving half answers instead of all possible scenarios. There were days where I really appreciated my doctor and felt I was in the best hands, and there were days where I did not believe that to be true at all. Does that have to do with me thinking emotionally vs. rationally? Maybe. However, I do not know anyone on an infertility journey that is not feeling the same way.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Be your own advocate. Be your own voice with your infertility journey and what you are and are not willing or able to do. You are in good hands, however you may struggle from time to time wondering if you are.
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
This is an emotional journey. There are expectations that people have. Some expectations are irrational and some are normal. My last IUI failed last week. I have no reasons as to why this did not work, for I was told this was a great option to do. I have fibroids - a lot of them. When calling to state my last IUI failed, the option they gave me was to make an appointment with the doctor. The earliest appointment they could give me is around mind December. I asked if the Dr. even knew that my procedure did not work, and they basically told me over the phone that no, they do not give them that information. If a Dr. is treating me, and a treatment failed, I feel like they should be the first to know, not the scheduling center. If the Dr. does know that 3 separate IUI's failed and I have a history of fibroids and nothing has been determined as to why an IUI would not work, I would think the Dr. would want to speak with the patient in a timely manner rather than a few months out.
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
I believe I am diagnosed with unexplained infertility. I am not too sure since I was never told my exact diagnosis. The first year there were many tests. Egg quality, egg count, sperm quality, sperm count, more internal ultrasounds than I have ever experienced in my entire life, so much bloodwork that I actually began producing scar tissue in my arm from the amount of needles. The testing was thorough and necessary. When they said be patient during this journey they were right! I feel that all the testing was done appropriately. If there were negative findings, such as fibroids, we would do another test and another. From the time I met Dr. Katari the goal was to be healthy enough to have an IUI performed. After almost a year we go to that point. We did two u-nmonitored cycles and for the third cycle it was supposed to be monitored. I appreciated that Dr. Katari was trying to save us some money by not doing all monitored cycles and she said that I was ovulating very regular so doing at home testing would be fine. The third cycle she wanted monitored to give us the best chance. My communications for the IUI procedures were with the nurses and residents only. I never saw my Dr. through any of the procedures or testing. After my second IUI failed and I was told to get ready for my 3rd I received a phone call right before I was supposed to start taking the chlomid. It was the Dr. office stating the the Dr. would not like me to do the third IUI this round because she wanted to me have another ultra sound to check my tube stability. This threw me for a loop. I was prepared for another cycle and without much explanation the plans changed from one day to the next. I had to have an ultrasound in a different department, who always had difficulty scheduling me within the correct time period my infertility Dr. needed the apt. to be. When it was time for my third and final IUI I knew that it was supposed to be monitored. When I called to start this cycle I said I was told this cycle was to be monitored and asked for them to explain to me what else needed done. I was received with the response of "this one does not need to be monitored the Dr. said you can do the at home tests". Again, this was frustrating because I am preparing to get ready for our final cycle, and the information I am receiving is different than the information the Dr. had already given me as a game plan. Again, no explanation about the change in plan. I never knew if it was a miscommunication because I am dealing so little with the Dr. or what. I did end up doing a monitored cycle for round 3 but unfortunately it still did not work.
Describe your experience with the nursing staff at UPMC Magee.
THEY ARE FANTASTIC. I have had more interactions with the nurses at the clinic than anyone else. They are organized, they are detailed, and they are compassionate. Every time I had to call the nurse line after a failed IUI when the nurses returned my phone call one of the first things they would always say to me is how sorry they were that it did not work.
Describe your experience with UPMC Magee.
The strengths are they seem to have a great flow with getting people in and out of the waiting room and getting them in and our for their testing. Once you have an appointment you are fine. They know how to assist patients waiting and assist them well. The downside is trying to get an appointment. When you need to see the doctor, you have to wait months for the next appointment. For a new patient waiting to start treatment, I can understand. But for a patient, like myself, who has been going there for over a year, I find it very difficult to understand why I have to wait months at a time to see my Dr.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
The testing and surgery to remove the pollup was handled by my insurance. The un-monitored first IUI cycle cost approximately $400. That was for the insemination only. The second un-monitored IUI cycle cost approximately $700 because aside from the insemination I also needed blood work done one time because my at home tests were not reading correctly. The monitored cycle I did, which was my last IUI cost approximately $1,300.
What specific things went wrong at UPMC Magee?
  • Failed to call with results
Describe the specific things that went wrong at UPMC Magee.
I feel that there needs to be more communication with the Dr. and the patient. I have been fortunate and have never had any serious health issues that I needed to see a specialist. Maybe this is the normal when you are seeing a specialist and I am used to only seeing my primary care physician. I am not sure. However, there were times where I was waiting to hear back regarding test results from my Doctor and I did not receive them. One time I had to call several times regarding a result to see if I needed to do a monitored cycle for an IUI and I only knew a few days before.
6
Doctor
Sunita Katari
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 28 - 30
5 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Sanfillipo and his staff have always been wonderful. Dr.Sanfillipo is always kind and takes the time to make sure he answers any questions you have... is always very thorough in all of my appointments. He is also very candid about any health risks that I might encounter during treatments, which I appreciate. He never makes me feel like any of my questions are stupid...Healthy diet and weight is very important to him...I am currently trying to lose weight before we try the clomid again with IUI. Dr. Sanfillipo did not recommend injectables without IVF for me due to the high number of immature follicles on each of my ovaries during my 5 cycles. I found this frustrating at times but I appreciate that safety is always his number one concern.
The nursing staff [at UPMC Magee] is fabulous. I am not easy to draw blood from and they would remember me. One nurse in particular was better at getting blood from me and she always made sure to grab me. Everyone is very kind...I have not had any bad experiences with this clinic. From billing to staff, everything has been great. It can be difficult to get to with traffic. It's in the city, so you just never know how long it takes to get there. They have always been understanding when I've been stuck in traffic. They also work around my work schedule.
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfillipo is always very thorough in all of my appointments. He is also very candid about any health risks that I might encounter during treatments, which I appreciate. He never makes me feel like any of my questions are stupid.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Healthy diet and weight is very important to him.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfillipo and his staff have always been wonderful. Dr.Sanfillipo is always kind and takes the time to make sure he answers any questions you have.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
We used femara with an ovidrel shot for 4 cycles without ovulation. We then tried 1 clomid/ovidrel cycle during which I did have one small follicle and ovulation, but did not get pregnant. I am currently trying to lose weight before we try the clomid again with IUI. Dr. Sanfillipo did not recommend injectables without IVF for me due to the high number of immature follicles on each of my ovaries during my 5 cycles. I found this frustrating at times but I appreciate that safety is always his number one concern.
Describe your experience with the nursing staff at UPMC Magee.
The nursing staff is fabulous. I am not easy to draw blood from and they would remember me. One nurse in particular was better at getting blood from me and she always made sure to grab me. Everyone is very kind.
Describe your experience with UPMC Magee.
I have not had any bad experiences with this clinic. From billing to staff, everything has been great. It can be difficult to get to with traffic. It's in the city, so you just never know how long it takes to get there. They have always been understanding when I've been stuck in traffic. They also work around my work schedule.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
With my insurance, each femara cycle was roughly $150.00. My initial testing was around 500.00
10
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
0
NPS
0
Recurrent Pregnancy Loss
Doctor
2nd of 3 Docs
2 IUI With Other Docs
7 IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Sanfilippo] did not take the time to review my extensive infertility records prior to our visit. Despite my going through IVF elsewhere 6 prior times (I had moved from another state), he went the basics of IVF with me. He did not provide any personalized care and I felt he was reciting a script that he uses for all his patients, but especially for first time IVF'ers. He was a poor communicator and I would not recommend at all.... He had not even reviewed my records beforehand.
They [UPMC Magee] lacked compassion and knowledge. They may be ok for someone trying IVF for the first time. However, be prepared to advocate for yourself and play phone tag with the staff....Nursing was highly variable. I will say that I had one good experience with a nurse, who was kind and compassionate. However, more of my interactions were negative where the nurses made it feel like I was bothering them.... They were not knowledgeable and felt they were disorganized.
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo was not knowledgeable compared to other RE's that I have worked with. He was not compassionate or willing to take ownership of his patients. It was a very impersonal visit with him reciting what seemed like a script. He had not even reviewed my records beforehand. It was an overall terrible experience. I would never do an IVF cycle with him or his staff. I had a special request, and they were unable to make any accommodations despite the circumstances. They definitely did not show any compassion.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Go elsewhere if you can.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
He did not take the time to review my extensive infertility records prior to our visit. Despite my going through IVF elsewhere 6 prior times (I had moved from another state), he went the basics of IVF with me. He did not provide any personalized care and I felt he was reciting a script that he uses for all his patients, but especially for first time IVF'ers. He was a poor communicator and I would not recommend at all.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
He gave me very generic recommendations, and did not provide specifics at our consultation because he did not even formulate a plan.
Describe your experience with the nursing staff at UPMC Magee.
Nursing was highly variable. I will say that I had one good experience with a nurse, who was kind and compassionate. However, more of my interactions were negative where the nurses made it feel like I was bothering them. They were not knowledgeable and felt they were disorganized. They were slow to call back, and sometimes never called back.
Describe your experience with UPMC Magee.
I have cycled 2 other places for IVF, and would NOT recommend this clinic. They lacked compassion and knowledge. They may be ok for someone trying IVF for the first time. However, be prepared to advocate for yourself and play phone tag with the staff.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
n/a
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
n/a
0
Doctor
Joseph Sanfilippo
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
UPMC Magee
Magee
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 31 - 32
3 IUI
Anovulation
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Katari] was very knowledgeable about infertility and was willing to explain things in an easy to understand way. She was very upfront about options and potential outcomes and tried to make you feel confident about the decisions you were making....went above and beyond and helped me to complete grant applications and is always available to help via email....We had 3 IUI cycles. They all included a pregnancy blood test to confirm negative during period. These all were done using 5mg of letrozole cycle days 3-7.
I believe this clinic [UPMC Magee] works very well. I feel confident in their approach to treatment. They are well organized and allow for a one stop shop so to speak which eases the burden of having to travel to multiple clinics or facilities for frequent testing. They become your family....The office has a 24/7 RN line and they always called back the same day to help answer questions....So far OOP for 2019 I have spent over $600. However, it might have been more if this MD was not considered in my preferred network
How was your experience with Sunita Katari at UPMC Magee?
She was very knowledgeable about infertility and was willing to explain things in an easy to understand way. She was very upfront about options and potential outcomes and tried to make you feel confident about the decisions you were making.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Go in knowing that you will have a strong support system
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
This clinic is very busy but anytime you had a call or a need they were very prompt and helping and always happy to explain things. All of the office staff are friendly and eager to help you. My doctor went above and beyond and helped me to complete grant applications and is always available to help via email.
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
We had 3 IUI cycles. They all included a pregnancy blood test to confirm negative during period. These all were done using 5mg of letrozole cycle days 3-7. I was instructed to use ovulation predictor kits at home. Then a vaginal US on cycle day 12 or 13 and based on follicle size I was instructed to give the Ovidrel trigger shot and within 24-48 ours they did the insemination with a urine pregnancy test 15 days post insemination.
Describe your experience with the nursing staff at UPMC Magee.
The office has a 24/7 RN line and they always called back the same day to help answer questions.
Describe your experience with UPMC Magee.
I believe this clinic works very well. I feel confident in their approach to treatment. They are well organized and allow for a one stop shop so to speak which eases the burden of having to travel to multiple clinics or facilities for frequent testing. They become your family.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
So far OOP for 2019 I have spent over $600. However, it might have been more if this MD was not considered in my preferred network
8
Doctor
Sunita Katari
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 27 - 30
1 Fertility Medications
Anovulation
PCOS
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Sanfilippo has amazing bedside manner. ... He also will go over your history at each visit to make sure HE stays caught up on changes and refreshes his memory for any specifics to you and your case. ... He takes the time needed at EACH visit to go over everything and always makes sure he answers any questions you have. He sees hundreds and it's refreshing to know he always has YOU on his mind during your visit.
They [UPMC Magee] are amazing all around. I have never had a bad experience there and I see them quite often. You are not a number and you should never be treated like one. Don't settle for less than you deserve. ... The ladies [nurses] in the office are always pleasant. They are organized and get everything situated before you're called back so that you may see your doctor as soon as they're able. ...
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo has amazing bedside manner. He takes the time needed at EACH visit to go over everything and always makes sure he answers any questions you have. He also will go over your history at each visit to make sure HE stays caught up on changes and refreshes his memory for any specifics to you and your case. He sees hundreds and it's refreshing to know he always has YOU on his mind during your visit.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Listen to him. He knows what he's doing. Do all the tests, they ARE necessary and he will find a treatment plan suited to you and your needs. He has a positive pregnancy test as his main goal when it is yours.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo is always very attentive to us. He sees hundreds of patients and had never treated us like a number. He realizes that each case and couple are unique and different in their needs/treatment and you can see he truly believes it.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
First you will have a sit down consultation with him and potentially one of his partners. He will go over your previous history and what you wish to accomplish in his care. He orders a full panel of blood work depending on your case (you'll also find out your blood type!). He then ordered a sonohysterogram (SHG) to check on uterus health. From there, he ordered a Hysterosalpingogram (HSG) to check on Fallopian tubes and more detailed uterus health. After all results, he goes over them with you during a follow up and together you make a plan of treatment. He then prescribed timed intercourse with either clomid or letrozole. We would do a few treatments of that and if nothing worked, we would do some monitored cycles with ultrasounds and continue from there.
Describe your experience with the nursing staff at UPMC Magee.
The ladies in the office are always pleasant. They are organized and get everything situated before you're called back so that you may see your doctor as soon as they're able.
Describe your experience with UPMC Magee.
If you have infertility, this is a GREAT place to get answers. They are amazing all around. I have never had a bad experience there and I see them quite often. You are not a number and you should never be treated like one. Don't settle for less than you deserve.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
Costs are average to above average for infertility treatments. He bills appropriately, it really depends on your insurance and what is covered. This is not his fault.
10
Doctor
Joseph Sanfilippo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 32
3 IUI
European
South Asian
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
From our very first visit she [Dr. Menke] was very down to earth. It was like sitting there talking to a friend. She was very warm and answered all of our questions. We told her to be as blunt and up front as she can and she did exactly that. She throughly explained the testing process for me, she even came in unexpectedly when one of the tests they were doing were not going well with two of the other PA’s. She made sure I was ok and asked if I was ok to get home/back to work. She’s very considerate and very through and she makes sure you understand the process before leaving her office.
Strengths would be how through they [UPMC] are and how they explain the journey you will go on. A weakness would be how long it actually takes to get an appointment (months). But it was so worth the wait. They make you feel so comfortable in very uncomfortable situations.... Each cycle was about 1,300. A visit with her was only 40.00 (my copay) And my preliminary testing was not covered by my insurance, which I had to pay my deductible (1,200)
How was your experience with Marie Menke at UPMC Magee?
From our very first visit she was very down to earth. It was like sitting there talking to a friend. She was very warm and answered all of our questions. We told her to be as blunt and up front as she can and she did exactly that. She throughly explained the testing process for me, she even came in unexpectedly when one of the tests they were doing were not going well with two of the other PA’s. She made sure I was ok and asked if I was ok to get home/back to work. She’s very considerate and very through and she makes sure you understand the process before leaving her office.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Go with an open mind and heart. She can either beat around the bush and be soft but we asked her to be brutally honest and she was- as an RE should be in my opinion.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
The entire staff was very kind and considerate of my feelings. Speaking with Dr.Menke was like sitting down talking to a friend. I wasn’t just another number.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I used clomid 100mg from cycle days 3-7. Ovulation kits starting day 9. They had me come in for an ultrasound on day 12 to see how my follicles were. If I had a surge when I tested on day 12 or before I was to come in for bloodwork. Unfortunately I didn’t have a surge the first 2 times so they did Ovidrel on day 12 or 13 and did the IUI 48 hours after that and used progesterone 100mg suppositories until my next period. My 3rd IUI they waited until cycle day 17 ( I surged later in my cycle than most women) but I still had a negative pregnancy test.
Describe your experience with the nursing staff at UPMC Magee.
Very compassionate and kind. They know you are going through something so hard and are mindful of that.
Describe your experience with UPMC Magee.
Strengths would be how through they are and how they explain the journey you will go on. A weakness would be how long it actually takes to get an appointment (months). But it was so worth the wait. They make you feel so comfortable in very uncomfortable situations.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Each cycle was about 1,300. A visit with her was only 40.00 (my copay) And my preliminary testing was not covered by my insurance, which I had to pay my deductible (1,200)
10
Doctor
Marie Menke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 30 - 31
4 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Marie Menke was caring and compassionate. She was also professional, she offered hope but didn't offer false hope. She always remained professional. Dr. Menke was easy to talk to and have difficult conversations with....Dr. Menke doesn't sugar coat odds, however she does give you hope.... I had various blood work and ultrasounds, including a sonohystergram in January 2018. All bloodwork and US's came back normal, providing no answers to why we are not able to conceive on our own. We decided to move forward with IUI/Clomid cycles.
Strength- small flexibility with scheduling. Weakness- answering services. When calling [UPMC] to schedule and appointment you never get ahold of a human. You get a voicemail for the nurse line. They do call you back in a timely manner. However, you have to leave a detailed message (which isn't easy to call and say "I'm calling because I got my period and this round of IUI didn't work so I need to do this all over again". When they call you back, you have to restate everything you just said on the voicemail in more detail.
How was your experience with Marie Menke at UPMC Magee?
Dr. Marie Menke was caring and compassionate. She was also professional, she offered hope but didn't offer false hope. She always remained professional. Dr. Menke was easy to talk to and have difficult conversations with.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
I would advise them to go in with an open mind. Dr. Menke doesn't sugar coat odds, however she does give you hope.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
There were times I felt treated like a number and times I felt treated like a human. When being taken back for the IUI, the nurses would ask (all four times I did IUI), "this is your first IUI, right?". Talk about rubbing salt in a wound. The staff for the most part was amazing with the exception of being asked questions that should be avoided when they have access to your medical charts.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I had various blood work and ultrasounds, including a sonohystergram in January 2018. All bloodwork and US's came back normal, providing no answers to why we are not able to conceive on our own. We decided to move forward with IUI/Clomid cycles. After each IUI I also used vaginal progesterone. During my second round of IUI I got severe headaches from the Clomid, the headaches were solid all day for over a month. For the third and fourth cycles I was switched to letrozole. After 4 failed IUI cycles, we re-evaluated and decided to move forward with IVF. After deciding to move forward with IVF we switched Dr's.
Describe your experience with the nursing staff at UPMC Magee.
The nursing staff asked me each time I went in for an IUI if this was my first IUI. I never understood why they asked that. There was a moment of awkward silence and then a no from me. Questions like that really rub salt in the wound, certainly they could check medical charts before asking questions like at about such a sensitive subject. The nursing staff however was always compassionate and caring.
Describe your experience with UPMC Magee.
Strength- small flexibility with scheduling. Weakness- answering services. When calling to schedule and appointment you never get ahold of a human. You get a voicemail for the nurse line. They do call you back in a timely manner. However, you have to leave a detailed message (which isn't easy to call and say "I'm calling because I got my period and this round of IUI didn't work so I need to do this all over again". When they call you back, you have to restate everything you just said on the voicemail in more detail. IUI failures are hard enough to talk about, much less have to leave a voicemail about them.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
My insurance covered office appointments and some testing/diagnostics. It did not cover the IUI rounds themselves, which were $485 each.
Describe Marie Menke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Although we discussed moving forward with IVF with Dr. Menke, we did not discuss in details the IVF procedure.
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at UPMC Magee.
On my last round of IUI I called on CD1 to get my prescriptions ordered. I left a voicemail. When they called back they left me a voicemail saying the prescriptions have been ordered and to call them back. CD2 I call them back after calling my pharmacy (who never got the order), and they then finally called in the prescription. I was suppose to do the letrozole on CD3-7, but wasn't able to get it until CD5 due to the pharmacy being out of it when it was eventually called in, I had to wait until day 5 to start it.
5
Doctor
Marie Menke
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
UPMC Magee
Magee
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
7
NPS
9
Age 27 - 29
6 Fertility Medications
Anovulation
PCOS
Unexplained
European
Income $0 - $49K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Menke has a very pleasant bedside manner. She was very open with what her expectations were. She listened to our questions and answered appropriately. The only negative thing I can say is she was not very open when I suggested other options. I questioned possibly adding a new medication to the regime multiple times after researching success with other patients in our situation. She quickly shut it down and told us it wouldn't work.
All scheduling is done through a outside central scheduling center. There is not a phone number to get a hold of someone directly in the office unless you call the nurse line but then you must leave a message and wait for a return call. The front desk staff is unapproachable. Very short while speaking with you and rude. Staff in back, nurses and medical assistants, are wonderful.
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke has a very pleasant bedside manner. She was very open with what her expectations were. She listened to our questions and answered appropriately. The only negative thing I can say is she was not very open when I suggested other options. I questioned possibly adding a new medication to the regime multiple times after researching success with other patients in our situation. She quickly shut it down and told us it wouldn't work.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Stand your ground. You need to sometimes be your own advocate.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
I feel that Dr. Menke took her time while explaining with my husband and I what her plan was. She answered every question we had in detail and then some.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I have tried Clomid unsuccessfully for many cycles with a previous doctor. Due to that, Dr. Menke decided that we should try 7.5mg of Letrozole to bring on ovulation. After roughly 4 cycles she suggested adding an Ovidrel trigger shot along with the 7.5mg of Letrozole. That cycle, I ovulated on my own without the trigger shot resulting in negative pregnancy test. We have unsuccessfully done two more cycles with 7.5mg of Letrozole alone. Dr. Menke suggests going to IUI next. I asked her to add Metformin to the regime, she refused. She stated that my levels were fine. When explaining the research I had found showing the success with women who have PCOS, she said that my case was different than those women.
Describe your experience with the nursing staff at UPMC Magee.
The nursing staff was great. Very friendly.
Describe your experience with UPMC Magee.
All scheduling is done through a outside central scheduling center. There is not a phone number to get a hold of someone directly in the office unless you call the nurse line but then you must leave a message and wait for a return call. The front desk staff is unapproachable. Very short while speaking with you and rude. Staff in back, nurses and medical assistants, are wonderful.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Charged roughly $500 per ultrasound in a treatment cycle. Cost of Ovidrel through special pharmacy was approximately $100 without insurance.
What specific things went wrong at UPMC Magee?
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
When speaking with Dr. Menke, I was told what the plan was. When her nurse called me with ultrasound and bloodwork results, she told me something completely different. When questioned on it, she told me that what I was saying wasn't what they typically do and she would need to check with the doctor and return my call. Resulting in more waiting.
7
Doctor
Marie Menke
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
UPMC Magee
Magee
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
5
NPS
9
Age 41
5 IUI
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
I asked about injectables to better my chances and she [Dr. Marie Menke] declined stating that I was doing well on oral medications...I only met Dr. Menke once. I always met with and talked directly to her nurse concerning my care...My iui's were done by who ever was staffed at the time... After my first iui I never seen her again. I thought we would have had more communication face to face concerning my care so my experience with her was distant, meaning no connection. I just didn't feel like I received or was able to establish a patient and RE bond with her.
Lacey [nurse at UPMC Magee] was awesome! She is a great communicator, very organized, and will return calls and emails in timely manner. I only had one disappointment with her. She brought me in for a consult for injectables I feel knowing that the RE didn't want to proceed. Total waste of a copay! Sometimes I felt like she was pushing me in the direction to do ivf after the second iui which was not of my interest.
How was your experience with Marie Menke at UPMC Magee?
I met her once. I know that all of my care was communicated to her through her nurse. After my first iui I never seen her again. I thought we would have had more communication face to face concerning my care so my experience with her was distant, meaning no connection. I just didn't feel like I received or was able to establish a patient and RE bond with her.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
At consult let her know your expectations.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
I only met Dr. Menke once. I always met with and talked directly to her nurse concerning my care. Btw she was awesome! My iui's were done by who ever was staffed at the time. I would have preferred the same RE everytime.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
Femara CD 3-7 to induce ovulation and increase mature follicle count. Femara worked but once a follicle became mature I had to trigger because she don't want multiple mature follicles. Clomid cd 3-7produced less follicles but gave me several mature. I asked about injectables to better my chances and she declined stating that I was doing well on oral medications.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Lacey)
Lacey was awesome! She is a great communicator, very organized, and will return calls and emails in timely manner. I only had one disappointment with her. She brought me in for a consult for injectables I feel knowing that the RE didn't want to proceed. Total waste of a copay! Sometimes I felt like she was pushing me in the direction to do ivf after the second iui which was not of my interest.
Describe your experience with UPMC Magee.
The clinic is organized and clean. The wait time from check in to appointment time are efficient. It's nice that if they are running behind they will come out and let you know instead of having you sit there wondering what's going on. The team work there is amazing!
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Copays collected at registration, insurance covered 80/20 after my deductible.
5
Doctor
Marie Menke
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
2 of 5
9
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
2018, Unknown Success
NPS
10
NPS
10
Age 28
Male Factor
Unexplained
Income $0 - $49K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
When I first saw the doctor she [Dr. Marie Menke] was willing to move forward. She was not giving me a run around and was willing to help. I was ready to move forward and she was with me the whole time. She explained the process were going to try with the IUI and what to expect each time. She is very easy to talk to and I don't feel rushed during my appointments.
The nursing staff [at UPMC] were all very caring and supportive. With my IUI my bladder was not full enough and they didn't give up trying with the procedure. They couldn't get the cathador in place and went and did an ultrasound to make sure everything was okay. They gave me water to full up my bladder and then had sucess with the cathador. They were very encouraging and made me feel comformatable about the whole procedure!
How was your experience with Marie Menke at UPMC Magee?
When I first saw the doctor she was willing to move forward. She was not giving me a run around and was willing to help. I was ready to move forward and she was with me the whole time. She explained the process were going to try with the IUI and what to expect each time. She is very easy to talk to and I don't feel rushed during my appointments. I'm hoping the second IUI will be a success!
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
If you are ready to move forward so is she! She is willing to help you get to where you want to be!
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
She takes her time and listens. She is very nice and understands what you are going through.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
My treatment was insemination with my husbands semin. To inject the semin with a cathador to help the sperm arrive close to an egg. I was told to take a pregnancy test the first day of my period to make sure I was not pregnant. They would call in Clomid and take for five days. I was told to have intercourse every other day starting day 9 of my cycle. I was told to use the ovulation predictor kits day 11 and when a positve ovulation test appeared I would have an IUI the next day. After my IUI they had me use Prometrium after until 15 days past insemination. Day 15 check pregnancy and report results to the nurse. If negative stop Prometrium and your cycle should start within a few days and start the procedure all over again. She was clear as to what each medication was for and why I need to take it.
Describe your experience with the nursing staff at UPMC Magee.
The nursing staff were all very caring and supportive. With my IUI my bladder was not full enough and they didn't give up trying with the procedure. They couldn't get the cathador in place and went and did an ultrasound to make sure everything was okay. They gave me water to full up my bladder and then had sucess with the cathador. They were very encouraging and made me feel comformatable about the whole procedure!
Describe your experience with UPMC Magee.
They are very quick about getting an appointment and the wait is not long at all. If you don't want to get blood work at the hospital they will send your paperwork to a Quest if it is closer to make it easier on you if the drive is long. The results from the blood work are very quick and they call you the same day. Also when you call to take to a nurse they get back to you very quickly.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
My copays to meet with Doctor Menke were $50. It didn't matter if I was there for 5 minutes or an hour. I feel she could have emailed the information one time for a five minute conversation. My blood work I never had a copayment but received bills in the mail. My IUI is covered under insurance but was billed later for I believe $247.00 but it may be all the payments for bloodwork that they didn't know for my insurance.
10
Doctor
Marie Menke
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UPMC Magee
Magee
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5