UPMC Magee

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication: Offered
Providing backup medication
Beaver Falls
2647 Darlington Rd.
Beaver Falls, PA 15010
(412) 641-1600
Bower Hill
1082 Bower Hill Rd.
Pittsburgh, PA 15243
(412) 641-1600
Butler
901 E. Brady St.
Butler, PA 16001
(724) 285-9200
Clarion
1008 S 5th Ave
Clarion, PA 16214
(412) 641-1600
Delmont
6530 State Rte. 22
Delmont, PA 15626
(412) 641-1600
Erie
300 State St. Suite 103A
Erie, PA 16507
(724) 347-4851
Hermitage
875 N. Hermitage Rd. Suite 3
Hermitage, PA 16148
(724) 347-4851
Johnstown
1111 Franklin St.
Johnstown, PA 15905
(814) 534-9230
Magee
300 Halket St., Suite 5150
Pittsburgh, PA 15213
(412) 641-1600
McMurray
1000 Waterdam Plaza Drive
McMurray, PA 15317
(412) 641-1600
Monroeville
400 Oxford Drive,
Monroeville, PA 15146
412-641-1600
Pittsburgh
300 Halket St., Suite 5150
Pittsburgh, PA 15213
(412) 641-1600
Wexford
9000 Brooktree Rd.
Wexford, PA 15090
(412) 641-1600
Youngstown
900 Sahara Trail
Youngstown, OH 44514
412-641-1000
Show all branches
On a scale from 0-10, how likely are you to recommend UPMC Magee to a friend?
Strongly recommend: 54%Neutral: 18%Don't recommend: 28%7.6
59 assessments
  • 54% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 28% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
7.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
6.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
654
Annual Cycles National Avg.
635
59 assessments
7
7
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
7
7
He [Dr. Collins] was able to explain items in common terms, however did not appear to always state all the steps to the process. Twice he approved for nurses to order drugs for the next step prior to testing being complete, this resulted in me paying over 1,000 in drugs that I can't use...He discontinued my metformin after having a blood sugar test, and stated I did not need it. He uses letrazole for ovulation for PCOS, as he stated that Clomid does not work well with PCOS.
My husband was awaiting a semen analysis [from UPMC Magee] after having his Hep C cured. We received the results via online portal. The Doctor's office never called. I called them to ask if it would be possible to do another IUI. I feel that they should have been checking the results and calling with further information. Also, I was told in Jan 2017 that IVF would be covered with my insurance. I didn't change insurance or jobs, and then in Nov 2017, the office rep in charge of insurance stated that it was not covered.
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
7
7
How was your experience with Robert Collins at UPMC Magee?
He was able to explain items in common terms, however did not appear to always state all the steps to the process. Twice he approved for nurses to order drugs for the next step prior to testing being complete, this resulted in me paying over 1,000 in drugs that I can't use.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Make sure you know your nurses name. They are the most important.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
The nursing staff was thorough whenever the face to face visits were being completed. However, we had decided not to do IVF at the time in November. My husband was awaiting a semen analysis after having his Hep C cured. We received the results via online portal. The Doctor's office never called. I called them to ask if it would be possible to do another IUI. I feel that they should have been checking the results and calling with further information. Also, I was told in Jan 2017 that IVF would be covered with my insurance. I didn't change insurance or jobs, and then in Nov 2017, the office rep in charge of insurance stated that it was not covered.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
He discontinued my metformin after having a blood sugar test, and stated I did not need it. He uses letrazole for ovulation for PCOS, as he stated that Clomid does not work well with PCOS. They have changed to a different drug for IVF, so they can control when you have your period, as they only have embryologists on certain weeks in Pittsburgh/Magee now. They used to use Ganirelex. He uses pregnyl, follistim, progesterone oil/injections for IVF.
Describe your experience with the nursing staff.
Since I was there over many months/years I had multiple different nurses. The first one I had was the best, but she was not there when I went back in November. They always call back same day or next morning with any questions comments or concerns. They are the best part of the office.
Describe your experience with UPMC Magee.
The nurses are wonderful, the office is always busy and has difficult hours for anyone that works full time. If doing IVF you will have to go to Pittsburgh for it. The nurses answer all questions the day or day after you call and leave a message. They have a rep that works on the insurance aspect, but you can't always trust their answers.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
My IUI was covered with insurance. IVF would cost 12,000 for a single cycle with ICSI.
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
He prefers single embryo transfer for decreased risk of miscarriage.
What specific things went wrong at UPMC Magee?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UPMC Magee.
We were cleared and bought all the IVF meds, then found out my husband had Hep C. There was no follow up from the clinic while my husband went through the Hep C treatment. They were provided a script to take the last blood test for his Hep C and they took the wrong sample/blood. We were told we were covered via insurance in 1/2016 for IVF, and then in 11/17 with the SAME insurance, were told that was incorrect.
7
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UPMC Magee
Hermitage
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
29 - 33
Treated
2014 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
PCOS
8
9
He was always professional and optimistic. The first RE I ever saw at 27 years old mentioned IVF at the very first visit, before running any diagnostic tests. I had met with Dr Collins several times before he even mentioned IVF. I feel as he is determined to figure out what is wrong with me before jumping to conclusions.... I don't ovulate regularly, and Clomid doesn't work for me. So we started with 3 cycles of Letrazol and Pregnyl, followed by timed intercourse. After that, 2 cycles of IUI with the same drugs. After taking an extended break, we are trying another ~2 cycles of IUI before moving on to IVF.
By being part of UPMC, I can get access to quality care and advanced technology in a small town. The clinic is comfortable and easy to find. I'm always treated well at this office. I appreciate being able to get appointments first thing in the morning- often before 8am.... [Nursing Staff] Always friendly and professional. Prompt in returning phone calls. Gave me a snack when I forgot to eat breakfast before a blood draw.
Age
29 - 33
Treated
2014 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
PCOS
8
9
How was your experience with Robert Collins at UPMC Magee?
He was always professional and optimistic. The first RE I ever saw at 27 years old mentioned IVF at the very first visit, before running any diagnostic tests. I had met with Dr Collins several times before he even mentioned IVF. I feel as he is determined to figure out what is wrong with me before jumping to conclusions.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Be prepared and ask questions. He is fairly quiet and doesn't necessarily provide all the information upfront, so ask questions if you need clarification.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Everyone in the clinic has been very nice to me and communicated at all steps of the way.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
I don't ovulate regularly, and Clomid doesn't work for me. So we started with 3 cycles of Letrazol and Pregnyl, followed by timed intercourse. After that, 2 cycles of IUI with the same drugs. After taking an extended break, we are trying another ~2 cycles of IUI before moving on to IVF.
Describe your experience with the nursing staff.
Always friendly and professional. Prompt in returning phone calls. Gave me a snack when I forgot to eat breakfast before a blood draw. The only nurses that can draw blood without making it sting.
Describe your experience with UPMC Magee.
By being part of UPMC, I can get access to quality care and advanced technology in a small town. The clinic is comfortable and easy to find. I'm always treated well at this office. I appreciate being able to get appointments first thing in the morning- often before 8am.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
My insurance didn't cover any procedures, so I was given a "cash discount." IUI cycles were approx. $1000 each, not including drugs.
8
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Hermitage
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Endometriosis, Tubal Blockage
10
10
Dr.collins is not warm and fuzzy but honestly that’s what we needed. Doing any fertility treatment is draining. He came in told us what to expect and what was happening. He is very compassionate about his job and takes time to listen. I needed that and still do during this emotional roller coaster...For my iui, it was getting vaginal ultra sounds and bloodwork. He then completed the iui and if it was on a weekend we went to Pittsburgh, or during the week did the iui with him.
Each iui cycle [at UPMC Magee] has cost us around 1000 dollars...They are well organized...I absolutely love [nurses] Danielle and Vanessa. They have been the main 2 have helped guide us through this process and I have spoke with...Dr.collins is not warm and fuzzy but honestly that’s what we needed. Doing any fertility treatment is draining. He came in told us what to expect and what was happening. He is very compassionate about his job and takes time to listen. I needed that and still do during this emotional roller coaster...For my iui, it was getting vaginal ultra sounds and bloodwork. He then completed the iui and if it was on a weekend we went to Pittsburgh, or during the week did the iui with him.
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Endometriosis, Tubal Blockage
10
10
How was your experience with Robert Collins at UPMC Magee?
Dr.collins is not warm and fuzzy but honestly that’s what we needed. Doing any fertility treatment is draining. He came in told us what to expect and what was happening. He is very compassionate about his job and takes time to listen. I needed that and still do during this emotional roller coaster.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Just be honest and express your needs. He is there to help and guide you so go in with a list of questions.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Dr.Collins sat and listened to our concerns and answered any questions we had specially.
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
For my iui, it was getting vaginal ultra sounds and bloodwork. He then completed the iui and if it was on a weekend we went to Pittsburgh, or during the week did the iui with him.
Describe your experience with the nursing staff.
I absolutely love Danielle and Vanessa. They have been the main 2 have helped guide us through this process and I have spoke with.
Describe your experience with UPMC Magee.
They are well organized. When my husband had to masterbate in the cup there is a lack of privacy so my husband was right in the room and could here people walking around. He managed but wish he didn’t hear people talking.
Describe the costs associated with your care under Robert Collins at UPMC Magee.
Insurance does not cover iui and no longer pays for my ultrasounds and blood work. Each iui cycle has cost us around 1000 dollars
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
N/A
10
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Hermitage
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
3
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve
6
3
Dr. Menke is very warm yet honest. Although I feel like her patients get lost in the shuffle. I have dealt more with the nurses than with the doctor. At our consult she told us her goal was to get us pregnant ASAP and it’s two years later, no pregnancy.... Dr. Menke is honest about your expectations, but she’s not willing to go outside the box. I presented to her research of similar patients in my situation and requested injectables in addition to Clomid. Because my hormones were normal
Unfortunately this clinic [UPMC] is an example of having too many hands in the pot. I spoke to someone different every time, and I constantly got conflicting information on my cycle. We were doing unmonitored due to my terrible insurance, and I’d call and they would tell me I needed to come in when I didn’t need to. Trying to get a direct message and response from the doctor was borderline impossible.... I believe this facility has the most current healthcare trends at their disposal
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve
6
3
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke is honest about your expectations, but she’s not willing to go outside the box. I presented to her research of similar patients in my situation and requested injectables in addition to Clomid. Because my hormones were normal, she’s refused to add them.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Be prepared to see her and actually speak to her only a handful of times. I think she’s thorough when she gets the chance, however I feel that she’s overwhelmed with patients and they get lost in the shuffle.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
Dr. Menke is very warm yet honest. Although I feel like her patients get lost in the shuffle. I have dealt more with the nurses than with the doctor. At our consult she told us her goal was to get us pregnant ASAP and it’s two years later, no pregnancy.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
We started at 50 mg of Clomid which didn’t result in ovulation so we stair-stepped immediately to 100 mg which resulted in a positive ovulation. I took Clomid with timed intercourse for three cycles and then after fighting with the nurses to try to move on to IUI, we did two IUI cycles that failed. I seemed to be the only one who knew my protocol because I constantly got misinformation from the office staff when I’d call on CD-1.
Describe your experience with the nursing staff.
Unfortunately this clinic is an example of having too many hands in the pot. I spoke to someone different every time, and I constantly got conflicting information on my cycle. We were doing unmonitored due to my terrible insurance, and I’d call and they would tell me I needed to come in when I didn’t need to. Trying to get a direct message and response from the doctor was borderline impossible. And forget about going over your test results - you had to make an appointment to come in. This clinic is not near my house by any means and I requested to do monitoring and blood work at a local hospital but they refused. Instead I spent 2 hours before work traveling to the city at 5 AM to do all the testing.
Describe your experience with UPMC Magee.
I believe this facility has the most current healthcare trends at their disposal however they don’t always think outside the box with protocols. You feel more like a number in the endless cycle that is infertility. I believe they do the best they can however the failure to communicate appropriately and in a timely manner is uncalled for.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
My insurance only covers a $2,000 lifetime max for infertility. I’ve had several bills from blood work and ultrasounds that I still haven’t paid off yet.
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at UPMC Magee.
I’ve had the wrong dosage of Clomid called in to my pharmacy resulting in multiple calls and multiple trips to the pharmacy. I’ve had medications called in that I had no idea about or how to take until I called to ask about it. I was scheduled for an sonohysterogram/FEMVUE and all over my chart is noted that my menses was lasting 14+ days; when I came in still on my period I had to endure the testing that made me so sick to my stomach only to be told to come back since they don’t usually do it while you’re still on your period.
6
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
3
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
2
3
[Dr. Joseph Sanfilippo] wanted me to start weight watchers and did a full blood work up. Nothing was concluded from the blood work....He just told me to lose weight. He looked at my chart and said it could be endometriosis but he didn’t want to test for it as I have a severe reaction to some anesthesia and he did not want to risk it...He then wanted me to begin with an aggressive letrozole dosage for an iui cycle. We also did vaginal sonograms and HSG...I only saw Dr. Sanfillipo once during 3 years of treatment. Everything was automated. I felt like they were running a machine and I was just another part going through the steps...He did not give me any insight as to why I was infertile. He wanted me to try iui and see what happened. Doctor Nps
The nursing staff [at UPMC Magee] was my main point of contact. They are the best thing about the clinic but again I just felt like a number and I was being rushed through the process like everyone else...The cost was higher than their clinics. An iui cycle out of pocket was around $1800 with all medication and testing...The clinic was very easy to find. I like the use of the app to communicate quickly. The clinic was clean. The semen donation room was more like a suite and was very comfortable for my husband. I was seen quickly after signing in and never had to wait more than a few minutes in the waiting room.
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
2
3
How was your experience with Joseph Sanfilippo at UPMC Magee?
I only met with him once in three years. He just told me to lose weight. He looked at my chart and said it could be endometriosis but he didn’t want to test for it as I have a severe reaction to some anesthesia and he did not want to risk it.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Do not get your hopes up. Be prepared to feel like you are being processed. He did not give me any insight as to why I was infertile. He wanted me to try iui and see what happened.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
I only saw Dr. Sanfillipo once during 3 years of treatment. Everything was automated. I felt like they were running a machine and I was just another part going through the steps.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
Dr. Sanfillipo wanted me to start weight watchers and did a full blood work up. Nothing was concluded from the blood work. He then wanted me to begin with an aggressive letrozole dosage for an iui cycle. We also did vaginal sonograms and HSG.
Describe your experience with the nursing staff.
The nursing staff was my main point of contact. They are the best thing about the clinic but again I just felt like a number and I was being rushed through the process like everyone else.
Describe your experience with UPMC Magee.
The clinic was very easy to find. I like the use of the app to communicate quickly. The clinic was clean. The semen donation room was more like a suite and was very comfortable for my husband. I was seen quickly after signing in and never had to wait more than a few minutes in the waiting room.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
The cost was higher than their clinics. An iui cycle out of pocket was around $1800 with all medication and testing.
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
None.
2
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Uterine Fibroids, Unexplained
6
9
Dr. Katari did come to visit me and wish me luck before my surgery...However, it is very odd that I am in her care and rarely speak or meet with her. On a phone consultation her and I had she told me that IVF is probably a better option. When I told her that I would like to know why I cannot have children before I consider putting a financial strain on my family...she suggested I get another job so I could afford the procedure.
In the past year I have maybe seen my Dr. [at UPMC Magee] 3 times. However, I have probably visited the clinic sometimes twice a week. The majority of my interactions have been with the nurses and residents. Each time I go to our clinic I am seen by a different person. This was something I did not expect. I had 3 IUI's and they were all performed by different people, to my knowledge none of them were the Doctors in the clinic. I do not have anything negative to say about the individuals I saw for my various testing and procedures other than they were not my doctor. I feel like there should be a little more consistency with who is treating the patient.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Uterine Fibroids, Unexplained
6
9
How was your experience with Sunita Katari at UPMC Magee?
My heart would like to give my Dr. one review and my head would like to give her another. It is hard for a Dr. to get to know a patient when they are rarely seen by them. In the past year I have maybe seen my Dr. 3 times. However, I have probably visited the clinic sometimes twice a week. The majority of my interactions have been with the nurses and residents. Each time I go to our clinic I am seen by a different person. This was something I did not expect. I had 3 IUI's and they were all performed by different people, to my knowledge none of them were the Doctors in the clinic. I do not have anything negative to say about the individuals I saw for my various testing and procedures other than they were not my doctor. I feel like there should be a little more consistency with who is treating the patient. I had to have a pollup removed from my uterus before I could start my IUI's. My Dr. did not perform that procedure, She made it known that her schedule did not make her available and that a different doctor would need to do it. A Dr. who I had never met until they were wheeling me into surgery. To me, that is a bit odd. Infertility is dealing with emotions, it is dealing with intimate parts of your body and I feel that you should know and trust the person handling them. Dr. Katari did come to visit me and wish me luck before my surgery, which I thought was very nice. However, it is very odd that I am in her care and rarely speak or meet with her. On a phone consultation her and I had she told me that IVF is probably a better option. When I told her that I would like to know why I cannot have children before I consider putting a financial strain on my family because we could not afford such a costly procedure she suggested I get another job so I could afford the procedure. Whether her comment was meant to be helpful or not, it was hurtful and unprofessional. I also do not feel that I have received definitive answers on medical things that were found while doing testing. I think my Dr. could be more descriptive with what they found, such as fibroids, and if they are or are not hindering my ability to carry a child. I feel that a lot of the times I was reeving half answers instead of all possible scenarios. There were days where I really appreciated my doctor and felt I was in the best hands, and there were days where I did not believe that to be true at all. Does that have to do with me thinking emotionally vs. rationally? Maybe. However, I do not know anyone on an infertility journey that is not feeling the same way.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Be your own advocate. Be your own voice with your infertility journey and what you are and are not willing or able to do. You are in good hands, however you may struggle from time to time wondering if you are.
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
This is an emotional journey. There are expectations that people have. Some expectations are irrational and some are normal. My last IUI failed last week. I have no reasons as to why this did not work, for I was told this was a great option to do. I have fibroids - a lot of them. When calling to state my last IUI failed, the option they gave me was to make an appointment with the doctor. The earliest appointment they could give me is around mind December. I asked if the Dr. even knew that my procedure did not work, and they basically told me over the phone that no, they do not give them that information. If a Dr. is treating me, and a treatment failed, I feel like they should be the first to know, not the scheduling center. If the Dr. does know that 3 separate IUI's failed and I have a history of fibroids and nothing has been determined as to why an IUI would not work, I would think the Dr. would want to speak with the patient in a timely manner rather than a few months out.
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
I believe I am diagnosed with unexplained infertility. I am not too sure since I was never told my exact diagnosis. The first year there were many tests. Egg quality, egg count, sperm quality, sperm count, more internal ultrasounds than I have ever experienced in my entire life, so much bloodwork that I actually began producing scar tissue in my arm from the amount of needles. The testing was thorough and necessary. When they said be patient during this journey they were right! I feel that all the testing was done appropriately. If there were negative findings, such as fibroids, we would do another test and another. From the time I met Dr. Katari the goal was to be healthy enough to have an IUI performed. After almost a year we go to that point. We did two u-nmonitored cycles and for the third cycle it was supposed to be monitored. I appreciated that Dr. Katari was trying to save us some money by not doing all monitored cycles and she said that I was ovulating very regular so doing at home testing would be fine. The third cycle she wanted monitored to give us the best chance. My communications for the IUI procedures were with the nurses and residents only. I never saw my Dr. through any of the procedures or testing. After my second IUI failed and I was told to get ready for my 3rd I received a phone call right before I was supposed to start taking the chlomid. It was the Dr. office stating the the Dr. would not like me to do the third IUI this round because she wanted to me have another ultra sound to check my tube stability. This threw me for a loop. I was prepared for another cycle and without much explanation the plans changed from one day to the next. I had to have an ultrasound in a different department, who always had difficulty scheduling me within the correct time period my infertility Dr. needed the apt. to be. When it was time for my third and final IUI I knew that it was supposed to be monitored. When I called to start this cycle I said I was told this cycle was to be monitored and asked for them to explain to me what else needed done. I was received with the response of "this one does not need to be monitored the Dr. said you can do the at home tests". Again, this was frustrating because I am preparing to get ready for our final cycle, and the information I am receiving is different than the information the Dr. had already given me as a game plan. Again, no explanation about the change in plan. I never knew if it was a miscommunication because I am dealing so little with the Dr. or what. I did end up doing a monitored cycle for round 3 but unfortunately it still did not work.
Describe your experience with the nursing staff.
THEY ARE FANTASTIC. I have had more interactions with the nurses at the clinic than anyone else. They are organized, they are detailed, and they are compassionate. Every time I had to call the nurse line after a failed IUI when the nurses returned my phone call one of the first things they would always say to me is how sorry they were that it did not work.
Describe your experience with UPMC Magee.
The strengths are they seem to have a great flow with getting people in and out of the waiting room and getting them in and our for their testing. Once you have an appointment you are fine. They know how to assist patients waiting and assist them well. The downside is trying to get an appointment. When you need to see the doctor, you have to wait months for the next appointment. For a new patient waiting to start treatment, I can understand. But for a patient, like myself, who has been going there for over a year, I find it very difficult to understand why I have to wait months at a time to see my Dr.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
The testing and surgery to remove the pollup was handled by my insurance. The un-monitored first IUI cycle cost approximately $400. That was for the insemination only. The second un-monitored IUI cycle cost approximately $700 because aside from the insemination I also needed blood work done one time because my at home tests were not reading correctly. The monitored cycle I did, which was my last IUI cost approximately $1,300.
What specific things went wrong at UPMC Magee?
  • Failed to call with results
Describe the specific things that went wrong at UPMC Magee.
I feel that there needs to be more communication with the Dr. and the patient. I have been fortunate and have never had any serious health issues that I needed to see a specialist. Maybe this is the normal when you are seeing a specialist and I am used to only seeing my primary care physician. I am not sure. However, there were times where I was waiting to hear back regarding test results from my Doctor and I did not receive them. One time I had to call several times regarding a result to see if I needed to do a monitored cycle for an IUI and I only knew a few days before.
6
Doctor
Sunita Katari
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
No
Treatment
5 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
Dr. Sanfillipo and his staff have always been wonderful. Dr.Sanfillipo is always kind and takes the time to make sure he answers any questions you have... is always very thorough in all of my appointments. He is also very candid about any health risks that I might encounter during treatments, which I appreciate. He never makes me feel like any of my questions are stupid...Healthy diet and weight is very important to him...I am currently trying to lose weight before we try the clomid again with IUI. Dr. Sanfillipo did not recommend injectables without IVF for me due to the high number of immature follicles on each of my ovaries during my 5 cycles. I found this frustrating at times but I appreciate that safety is always his number one concern.
The nursing staff [at UPMC Magee] is fabulous. I am not easy to draw blood from and they would remember me. One nurse in particular was better at getting blood from me and she always made sure to grab me. Everyone is very kind...I have not had any bad experiences with this clinic. From billing to staff, everything has been great. It can be difficult to get to with traffic. It's in the city, so you just never know how long it takes to get there. They have always been understanding when I've been stuck in traffic. They also work around my work schedule.
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfillipo is always very thorough in all of my appointments. He is also very candid about any health risks that I might encounter during treatments, which I appreciate. He never makes me feel like any of my questions are stupid.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Healthy diet and weight is very important to him.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfillipo and his staff have always been wonderful. Dr.Sanfillipo is always kind and takes the time to make sure he answers any questions you have.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
We used femara with an ovidrel shot for 4 cycles without ovulation. We then tried 1 clomid/ovidrel cycle during which I did have one small follicle and ovulation, but did not get pregnant. I am currently trying to lose weight before we try the clomid again with IUI. Dr. Sanfillipo did not recommend injectables without IVF for me due to the high number of immature follicles on each of my ovaries during my 5 cycles. I found this frustrating at times but I appreciate that safety is always his number one concern.
Describe your experience with the nursing staff.
The nursing staff is fabulous. I am not easy to draw blood from and they would remember me. One nurse in particular was better at getting blood from me and she always made sure to grab me. Everyone is very kind.
Describe your experience with UPMC Magee.
I have not had any bad experiences with this clinic. From billing to staff, everything has been great. It can be difficult to get to with traffic. It's in the city, so you just never know how long it takes to get there. They have always been understanding when I've been stuck in traffic. They also work around my work schedule.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
With my insurance, each femara cycle was roughly $150.00. My initial testing was around 500.00
10
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
Treated
2019
Success with this Doc
No
Treatment
2 IUI, 7 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
0
0
He [Dr. Sanfilippo] did not take the time to review my extensive infertility records prior to our visit. Despite my going through IVF elsewhere 6 prior times (I had moved from another state), he went the basics of IVF with me. He did not provide any personalized care and I felt he was reciting a script that he uses for all his patients, but especially for first time IVF'ers. He was a poor communicator and I would not recommend at all.... He had not even reviewed my records beforehand.
They [UPMC Magee] lacked compassion and knowledge. They may be ok for someone trying IVF for the first time. However, be prepared to advocate for yourself and play phone tag with the staff....Nursing was highly variable. I will say that I had one good experience with a nurse, who was kind and compassionate. However, more of my interactions were negative where the nurses made it feel like I was bothering them.... They were not knowledgeable and felt they were disorganized.
Age
Treated
2019
Success with this Doc
No
Race
Income
Occupation
Doctor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 7 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
0
0
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo was not knowledgeable compared to other RE's that I have worked with. He was not compassionate or willing to take ownership of his patients. It was a very impersonal visit with him reciting what seemed like a script. He had not even reviewed my records beforehand. It was an overall terrible experience. I would never do an IVF cycle with him or his staff. I had a special request, and they were unable to make any accommodations despite the circumstances. They definitely did not show any compassion.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Go elsewhere if you can.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
He did not take the time to review my extensive infertility records prior to our visit. Despite my going through IVF elsewhere 6 prior times (I had moved from another state), he went the basics of IVF with me. He did not provide any personalized care and I felt he was reciting a script that he uses for all his patients, but especially for first time IVF'ers. He was a poor communicator and I would not recommend at all.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
He gave me very generic recommendations, and did not provide specifics at our consultation because he did not even formulate a plan.
Describe your experience with the nursing staff.
Nursing was highly variable. I will say that I had one good experience with a nurse, who was kind and compassionate. However, more of my interactions were negative where the nurses made it feel like I was bothering them. They were not knowledgeable and felt they were disorganized. They were slow to call back, and sometimes never called back.
Describe your experience with UPMC Magee.
I have cycled 2 other places for IVF, and would NOT recommend this clinic. They lacked compassion and knowledge. They may be ok for someone trying IVF for the first time. However, be prepared to advocate for yourself and play phone tag with the staff.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
n/a
Describe Joseph Sanfilippo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
n/a
0
Doctor
Joseph Sanfilippo
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, PCOS, Other
8
9
She [Dr. Katari] was very knowledgeable about infertility and was willing to explain things in an easy to understand way. She was very upfront about options and potential outcomes and tried to make you feel confident about the decisions you were making....went above and beyond and helped me to complete grant applications and is always available to help via email....We had 3 IUI cycles. They all included a pregnancy blood test to confirm negative during period. These all were done using 5mg of letrozole cycle days 3-7.
I believe this clinic [UPMC Magee] works very well. I feel confident in their approach to treatment. They are well organized and allow for a one stop shop so to speak which eases the burden of having to travel to multiple clinics or facilities for frequent testing. They become your family....The office has a 24/7 RN line and they always called back the same day to help answer questions....So far OOP for 2019 I have spent over $600. However, it might have been more if this MD was not considered in my preferred network
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, PCOS, Other
8
9
How was your experience with Sunita Katari at UPMC Magee?
She was very knowledgeable about infertility and was willing to explain things in an easy to understand way. She was very upfront about options and potential outcomes and tried to make you feel confident about the decisions you were making.
What's one piece of advice would you give a prospective patient of Sunita Katari at UPMC Magee?
Go in knowing that you will have a strong support system
During treatment, were you treated like a number or a human with Sunita Katari at UPMC Magee?
This clinic is very busy but anytime you had a call or a need they were very prompt and helping and always happy to explain things. All of the office staff are friendly and eager to help you. My doctor went above and beyond and helped me to complete grant applications and is always available to help via email.
Describe the protocols Sunita Katari used in your cycles at UPMC Magee and their degree of success.
We had 3 IUI cycles. They all included a pregnancy blood test to confirm negative during period. These all were done using 5mg of letrozole cycle days 3-7. I was instructed to use ovulation predictor kits at home. Then a vaginal US on cycle day 12 or 13 and based on follicle size I was instructed to give the Ovidrel trigger shot and within 24-48 ours they did the insemination with a urine pregnancy test 15 days post insemination.
Describe your experience with the nursing staff.
The office has a 24/7 RN line and they always called back the same day to help answer questions.
Describe your experience with UPMC Magee.
I believe this clinic works very well. I feel confident in their approach to treatment. They are well organized and allow for a one stop shop so to speak which eases the burden of having to travel to multiple clinics or facilities for frequent testing. They become your family.
Describe the costs associated with your care under Sunita Katari at UPMC Magee.
So far OOP for 2019 I have spent over $600. However, it might have been more if this MD was not considered in my preferred network
8
Doctor
Sunita Katari
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
Dr. Sanfilippo has amazing bedside manner. ... He also will go over your history at each visit to make sure HE stays caught up on changes and refreshes his memory for any specifics to you and your case. ... He takes the time needed at EACH visit to go over everything and always makes sure he answers any questions you have. He sees hundreds and it's refreshing to know he always has YOU on his mind during your visit.
They [UPMC Magee] are amazing all around. I have never had a bad experience there and I see them quite often. You are not a number and you should never be treated like one. Don't settle for less than you deserve. ... The ladies [nurses] in the office are always pleasant. They are organized and get everything situated before you're called back so that you may see your doctor as soon as they're able. ...
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo has amazing bedside manner. He takes the time needed at EACH visit to go over everything and always makes sure he answers any questions you have. He also will go over your history at each visit to make sure HE stays caught up on changes and refreshes his memory for any specifics to you and your case. He sees hundreds and it's refreshing to know he always has YOU on his mind during your visit.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Listen to him. He knows what he's doing. Do all the tests, they ARE necessary and he will find a treatment plan suited to you and your needs. He has a positive pregnancy test as his main goal when it is yours.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
Dr. Sanfilippo is always very attentive to us. He sees hundreds of patients and had never treated us like a number. He realizes that each case and couple are unique and different in their needs/treatment and you can see he truly believes it.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
First you will have a sit down consultation with him and potentially one of his partners. He will go over your previous history and what you wish to accomplish in his care. He orders a full panel of blood work depending on your case (you'll also find out your blood type!). He then ordered a sonohysterogram (SHG) to check on uterus health. From there, he ordered a Hysterosalpingogram (HSG) to check on Fallopian tubes and more detailed uterus health. After all results, he goes over them with you during a follow up and together you make a plan of treatment. He then prescribed timed intercourse with either clomid or letrozole. We would do a few treatments of that and if nothing worked, we would do some monitored cycles with ultrasounds and continue from there.
Describe your experience with the nursing staff.
The ladies in the office are always pleasant. They are organized and get everything situated before you're called back so that you may see your doctor as soon as they're able.
Describe your experience with UPMC Magee.
If you have infertility, this is a GREAT place to get answers. They are amazing all around. I have never had a bad experience there and I see them quite often. You are not a number and you should never be treated like one. Don't settle for less than you deserve.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
Costs are average to above average for infertility treatments. He bills appropriately, it really depends on your insurance and what is covered. This is not his fault.
10
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
10
10
From our very first visit she [Dr. Menke] was very down to earth. It was like sitting there talking to a friend. She was very warm and answered all of our questions. We told her to be as blunt and up front as she can and she did exactly that. She throughly explained the testing process for me, she even came in unexpectedly when one of the tests they were doing were not going well with two of the other PA’s. She made sure I was ok and asked if I was ok to get home/back to work. She’s very considerate and very through and she makes sure you understand the process before leaving her office.
Strengths would be how through they [UPMC] are and how they explain the journey you will go on. A weakness would be how long it actually takes to get an appointment (months). But it was so worth the wait. They make you feel so comfortable in very uncomfortable situations.... Each cycle was about 1,300. A visit with her was only 40.00 (my copay) And my preliminary testing was not covered by my insurance, which I had to pay my deductible (1,200)
Age
32
Treated
2018
Success with this Doc
?
Race
European, South Asian
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
10
10
How was your experience with Marie Menke at UPMC Magee?
From our very first visit she was very down to earth. It was like sitting there talking to a friend. She was very warm and answered all of our questions. We told her to be as blunt and up front as she can and she did exactly that. She throughly explained the testing process for me, she even came in unexpectedly when one of the tests they were doing were not going well with two of the other PA’s. She made sure I was ok and asked if I was ok to get home/back to work. She’s very considerate and very through and she makes sure you understand the process before leaving her office.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Go with an open mind and heart. She can either beat around the bush and be soft but we asked her to be brutally honest and she was- as an RE should be in my opinion.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
The entire staff was very kind and considerate of my feelings. Speaking with Dr.Menke was like sitting down talking to a friend. I wasn’t just another number.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I used clomid 100mg from cycle days 3-7. Ovulation kits starting day 9. They had me come in for an ultrasound on day 12 to see how my follicles were. If I had a surge when I tested on day 12 or before I was to come in for bloodwork. Unfortunately I didn’t have a surge the first 2 times so they did Ovidrel on day 12 or 13 and did the IUI 48 hours after that and used progesterone 100mg suppositories until my next period. My 3rd IUI they waited until cycle day 17 ( I surged later in my cycle than most women) but I still had a negative pregnancy test.
Describe your experience with the nursing staff.
Very compassionate and kind. They know you are going through something so hard and are mindful of that.
Describe your experience with UPMC Magee.
Strengths would be how through they are and how they explain the journey you will go on. A weakness would be how long it actually takes to get an appointment (months). But it was so worth the wait. They make you feel so comfortable in very uncomfortable situations.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Each cycle was about 1,300. A visit with her was only 40.00 (my copay) And my preliminary testing was not covered by my insurance, which I had to pay my deductible (1,200)
10
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
5
5
Dr. Marie Menke was caring and compassionate. She was also professional, she offered hope but didn't offer false hope. She always remained professional. Dr. Menke was easy to talk to and have difficult conversations with....Dr. Menke doesn't sugar coat odds, however she does give you hope.... I had various blood work and ultrasounds, including a sonohystergram in January 2018. All bloodwork and US's came back normal, providing no answers to why we are not able to conceive on our own. We decided to move forward with IUI/Clomid cycles.
Strength- small flexibility with scheduling. Weakness- answering services. When calling [UPMC] to schedule and appointment you never get ahold of a human. You get a voicemail for the nurse line. They do call you back in a timely manner. However, you have to leave a detailed message (which isn't easy to call and say "I'm calling because I got my period and this round of IUI didn't work so I need to do this all over again". When they call you back, you have to restate everything you just said on the voicemail in more detail.
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
5
5
How was your experience with Marie Menke at UPMC Magee?
Dr. Marie Menke was caring and compassionate. She was also professional, she offered hope but didn't offer false hope. She always remained professional. Dr. Menke was easy to talk to and have difficult conversations with.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
I would advise them to go in with an open mind. Dr. Menke doesn't sugar coat odds, however she does give you hope.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
There were times I felt treated like a number and times I felt treated like a human. When being taken back for the IUI, the nurses would ask (all four times I did IUI), "this is your first IUI, right?". Talk about rubbing salt in a wound. The staff for the most part was amazing with the exception of being asked questions that should be avoided when they have access to your medical charts.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I had various blood work and ultrasounds, including a sonohystergram in January 2018. All bloodwork and US's came back normal, providing no answers to why we are not able to conceive on our own. We decided to move forward with IUI/Clomid cycles. After each IUI I also used vaginal progesterone. During my second round of IUI I got severe headaches from the Clomid, the headaches were solid all day for over a month. For the third and fourth cycles I was switched to letrozole. After 4 failed IUI cycles, we re-evaluated and decided to move forward with IVF. After deciding to move forward with IVF we switched Dr's.
Describe your experience with the nursing staff.
The nursing staff asked me each time I went in for an IUI if this was my first IUI. I never understood why they asked that. There was a moment of awkward silence and then a no from me. Questions like that really rub salt in the wound, certainly they could check medical charts before asking questions like at about such a sensitive subject. The nursing staff however was always compassionate and caring.
Describe your experience with UPMC Magee.
Strength- small flexibility with scheduling. Weakness- answering services. When calling to schedule and appointment you never get ahold of a human. You get a voicemail for the nurse line. They do call you back in a timely manner. However, you have to leave a detailed message (which isn't easy to call and say "I'm calling because I got my period and this round of IUI didn't work so I need to do this all over again". When they call you back, you have to restate everything you just said on the voicemail in more detail. IUI failures are hard enough to talk about, much less have to leave a voicemail about them.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
My insurance covered office appointments and some testing/diagnostics. It did not cover the IUI rounds themselves, which were $485 each.
Describe Marie Menke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Although we discussed moving forward with IVF with Dr. Menke, we did not discuss in details the IVF procedure.
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at UPMC Magee.
On my last round of IUI I called on CD1 to get my prescriptions ordered. I left a voicemail. When they called back they left me a voicemail saying the prescriptions have been ordered and to call them back. CD2 I call them back after calling my pharmacy (who never got the order), and they then finally called in the prescription. I was suppose to do the letrozole on CD3-7, but wasn't able to get it until CD5 due to the pharmacy being out of it when it was eventually called in, I had to wait until day 5 to start it.
5
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
9
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
No
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
7
9
Dr. Menke has a very pleasant bedside manner. She was very open with what her expectations were. She listened to our questions and answered appropriately. The only negative thing I can say is she was not very open when I suggested other options. I questioned possibly adding a new medication to the regime multiple times after researching success with other patients in our situation. She quickly shut it down and told us it wouldn't work.
All scheduling is done through a outside central scheduling center. There is not a phone number to get a hold of someone directly in the office unless you call the nurse line but then you must leave a message and wait for a return call. The front desk staff is unapproachable. Very short while speaking with you and rude. Staff in back, nurses and medical assistants, are wonderful.
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
7
9
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke has a very pleasant bedside manner. She was very open with what her expectations were. She listened to our questions and answered appropriately. The only negative thing I can say is she was not very open when I suggested other options. I questioned possibly adding a new medication to the regime multiple times after researching success with other patients in our situation. She quickly shut it down and told us it wouldn't work.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Stand your ground. You need to sometimes be your own advocate.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
I feel that Dr. Menke took her time while explaining with my husband and I what her plan was. She answered every question we had in detail and then some.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
I have tried Clomid unsuccessfully for many cycles with a previous doctor. Due to that, Dr. Menke decided that we should try 7.5mg of Letrozole to bring on ovulation. After roughly 4 cycles she suggested adding an Ovidrel trigger shot along with the 7.5mg of Letrozole. That cycle, I ovulated on my own without the trigger shot resulting in negative pregnancy test. We have unsuccessfully done two more cycles with 7.5mg of Letrozole alone. Dr. Menke suggests going to IUI next. I asked her to add Metformin to the regime, she refused. She stated that my levels were fine. When explaining the research I had found showing the success with women who have PCOS, she said that my case was different than those women.
Describe your experience with the nursing staff.
The nursing staff was great. Very friendly.
Describe your experience with UPMC Magee.
All scheduling is done through a outside central scheduling center. There is not a phone number to get a hold of someone directly in the office unless you call the nurse line but then you must leave a message and wait for a return call. The front desk staff is unapproachable. Very short while speaking with you and rude. Staff in back, nurses and medical assistants, are wonderful.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Charged roughly $500 per ultrasound in a treatment cycle. Cost of Ovidrel through special pharmacy was approximately $100 without insurance.
What specific things went wrong at UPMC Magee?
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
When speaking with Dr. Menke, I was told what the plan was. When her nurse called me with ultrasound and bloodwork results, she told me something completely different. When questioned on it, she told me that what I was saying wasn't what they typically do and she would need to check with the doctor and return my call. Resulting in more waiting.
7
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
9
Age
41
Treated
2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
5
9
I asked about injectables to better my chances and she [Dr. Marie Menke] declined stating that I was doing well on oral medications...I only met Dr. Menke once. I always met with and talked directly to her nurse concerning my care...My iui's were done by who ever was staffed at the time... After my first iui I never seen her again. I thought we would have had more communication face to face concerning my care so my experience with her was distant, meaning no connection. I just didn't feel like I received or was able to establish a patient and RE bond with her.
Lacey [nurse at UPMC Magee] was awesome! She is a great communicator, very organized, and will return calls and emails in timely manner. I only had one disappointment with her. She brought me in for a consult for injectables I feel knowing that the RE didn't want to proceed. Total waste of a copay! Sometimes I felt like she was pushing me in the direction to do ivf after the second iui which was not of my interest.
Age
41
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
5
9
How was your experience with Marie Menke at UPMC Magee?
I met her once. I know that all of my care was communicated to her through her nurse. After my first iui I never seen her again. I thought we would have had more communication face to face concerning my care so my experience with her was distant, meaning no connection. I just didn't feel like I received or was able to establish a patient and RE bond with her.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
At consult let her know your expectations.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
I only met Dr. Menke once. I always met with and talked directly to her nurse concerning my care. Btw she was awesome! My iui's were done by who ever was staffed at the time. I would have preferred the same RE everytime.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
Femara CD 3-7 to induce ovulation and increase mature follicle count. Femara worked but once a follicle became mature I had to trigger because she don't want multiple mature follicles. Clomid cd 3-7produced less follicles but gave me several mature. I asked about injectables to better my chances and she declined stating that I was doing well on oral medications.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Lacey)
Lacey was awesome! She is a great communicator, very organized, and will return calls and emails in timely manner. I only had one disappointment with her. She brought me in for a consult for injectables I feel knowing that the RE didn't want to proceed. Total waste of a copay! Sometimes I felt like she was pushing me in the direction to do ivf after the second iui which was not of my interest.
Describe your experience with UPMC Magee.
The clinic is organized and clean. The wait time from check in to appointment time are efficient. It's nice that if they are running behind they will come out and let you know instead of having you sit there wondering what's going on. The team work there is amazing!
Describe the costs associated with your care under Marie Menke at UPMC Magee.
Copays collected at registration, insurance covered 80/20 after my deductible.
5
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
28
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
10
10
When I first saw the doctor she [Dr. Marie Menke] was willing to move forward. She was not giving me a run around and was willing to help. I was ready to move forward and she was with me the whole time. She explained the process were going to try with the IUI and what to expect each time. She is very easy to talk to and I don't feel rushed during my appointments.
The nursing staff [at UPMC] were all very caring and supportive. With my IUI my bladder was not full enough and they didn't give up trying with the procedure. They couldn't get the cathador in place and went and did an ultrasound to make sure everything was okay. They gave me water to full up my bladder and then had sucess with the cathador. They were very encouraging and made me feel comformatable about the whole procedure!
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Marie Menke at UPMC Magee?
When I first saw the doctor she was willing to move forward. She was not giving me a run around and was willing to help. I was ready to move forward and she was with me the whole time. She explained the process were going to try with the IUI and what to expect each time. She is very easy to talk to and I don't feel rushed during my appointments. I'm hoping the second IUI will be a success!
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
If you are ready to move forward so is she! She is willing to help you get to where you want to be!
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
She takes her time and listens. She is very nice and understands what you are going through.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
My treatment was insemination with my husbands semin. To inject the semin with a cathador to help the sperm arrive close to an egg. I was told to take a pregnancy test the first day of my period to make sure I was not pregnant. They would call in Clomid and take for five days. I was told to have intercourse every other day starting day 9 of my cycle. I was told to use the ovulation predictor kits day 11 and when a positve ovulation test appeared I would have an IUI the next day. After my IUI they had me use Prometrium after until 15 days past insemination. Day 15 check pregnancy and report results to the nurse. If negative stop Prometrium and your cycle should start within a few days and start the procedure all over again. She was clear as to what each medication was for and why I need to take it.
Describe your experience with the nursing staff.
The nursing staff were all very caring and supportive. With my IUI my bladder was not full enough and they didn't give up trying with the procedure. They couldn't get the cathador in place and went and did an ultrasound to make sure everything was okay. They gave me water to full up my bladder and then had sucess with the cathador. They were very encouraging and made me feel comformatable about the whole procedure!
Describe your experience with UPMC Magee.
They are very quick about getting an appointment and the wait is not long at all. If you don't want to get blood work at the hospital they will send your paperwork to a Quest if it is closer to make it easier on you if the drive is long. The results from the blood work are very quick and they call you the same day. Also when you call to take to a nurse they get back to you very quickly.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
My copays to meet with Doctor Menke were $50. It didn't matter if I was there for 5 minutes or an hour. I feel she could have emailed the information one time for a five minute conversation. My blood work I never had a copayment but received bills in the mail. My IUI is covered under insurance but was billed later for I believe $247.00 but it may be all the payments for bloodwork that they didn't know for my insurance.
10
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
7
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
8
7
Dr. Wakim has years of experience helping women in our area with becoming pregnant. He is hands down the best for difficult cases as mine was (1 tube, 1 ovary, only tube blocked, diminished ovarian reserve). He was thoughtful during consultation and no nonsense during the procedures.... Ask all your questions when you are with him. You speak to the nurses for the rest of the treatment (other than during retrieval and transfer). He is blunt, tells you exactly what is going on, but not harshly. I actually prefer this.
Strengths [UPMC] - long history of treating patients in our area, experience with difficult cases, clean, convenient hours for scans and bloodwork. Weaknesses- after initial appt with doctors, you only see and speak to them for retrieval and transfer. The nursing staff could be a little more compassionate considering where they are working.... this clinic doesn’t have adjusted guidelines for patients that have only one ovary.
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
8
7
How was your experience with Anthony Wakim at UPMC Magee?
Dr. Wakim has years of experience helping women in our area with becoming pregnant. He is hands down the best for difficult cases as mine was (1 tube, 1 ovary, only tube blocked, diminished ovarian reserve). He was thoughtful during consultation and no nonsense during the procedures.
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
Ask all your questions when you are with him. You speak to the nurses for the rest of the treatment (other than during retrieval and transfer). He is blunt, tells you exactly what is going on, but not harshly. I actually prefer this.
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
For the first part of the treatments (consultation, work-ups), he was very kind and listened to everything we had concerns with. Once in treatment, we were only able to speak with the nurses which made us feel more like a number, and very stressful.
Describe the protocols Anthony Wakim used in your cycles at UPMC Magee and their degree of success.
Antagonist protocol. We were “going to squeeze out all the eggs we could” as he said. I was on an average dose of Gonal-f, and menopur. I was not on birth control prior as this doesn’t help a sleepy ovary (my ovary was in temporary POF due to a traumatic ovarian rupture from an ovarian ectopic). The dosage was adjusted after no major change in Estrogen level after 5 days. I was maxed out on both and continued to stimulate for another 10 days. We added the holding drug in at day 10. He was successful in getting my ovary to respond with this protocol. The goal was to take an aggressive approach and it worked. We had 8 eggs retrieved (again, only one ovary so this was great for us), 6 fertilized, 4 made it to day 3. Our clinic has a requirement on number of embryos to do a day 5. So we did a 3 day transfer of 2, then held our breath for our other 2. We ended up being able to freeze the remaining 2!!
Describe your experience with the nursing staff.
During the treatment this was the most stressful part. I was never able to speak to dr. Wakim if I had any questions. I was on cancellation notice for the first 7 days due to poor initial response (before it was increased). The nurses were generally cold and straight down to business. There was no flexibility in assisting with medication needs short notice, no compassion for a bad bloodwork, or scan. No suggestions on ways to help my body respond (ended up doing acupuncture to help E2 levels). The phlebotomist team though was AMAZING!
Describe your experience with UPMC Magee.
Strengths - long history of treating patients in our area, experience with difficult cases, clean, convenient hours for scans and bloodwork. Weaknesses- after initial appt with doctors, you only see and speak to them for retrieval and transfer. The nursing staff could be a little more compassionate considering where they are working. For out of pocket (we were completely out of pocket), the estimates should be more realistic. We stimmed for a long period of time and spent $15,000 on the medication alone, this was completely underestimated during our earlier appts with finance team, and finally, this clinic doesn’t have adjusted guidelines for patients that have only one ovary. You have to hit a set number of follicles and E2 level or they won’t continue. This can be difficult for patients with DOR or in my case, one ovary.
Describe your experience with your monitoring appointments at UPMC Magee.
They offered early morning monitoring appts which while early, worked wonderfully for anyone working long hours.
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
Procedure - $11000 (retrieval, transfer, scans, etc) Medications - $15000 Storage - $750
Describe Anthony Wakim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
Due to my age at transfer (33), they recommended one but left it up to us. He made sure to explain why they recommend one at my age.
8
Doctor
Anthony Wakim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
32
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
PCOS, Unexplained
9
9
Dr. Collins was able to pin point what went wrong with my previous doctor. My previous doctor had not mentioned that I could have PCOS and based on my egg retrieval numbers (done with previous dr) he said there was no way I don't have it and was able to adjust the plan he originally thought we'd do to compensate for that. He's a very smart guy and maybe not the most personable (kind of quiet) but I don't care as long as you get the job done
The nurses in the office [at UPMC Magee] were sweet and attentive ...because they work with the MaGee clinic in Pittsburgh, the hours can be kind of crappy, especially around the holidays. I was bumped back a whole month because they basically only work the first half of December (obviously not dr collins fault but it definitely sucked)...The transfer itself was ~$4000. Ultrasounds & Appointments came in around $1000. Medication was ~$6000
Age
32
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
PCOS, Unexplained
9
9
How was your experience with Robert Collins at UPMC Magee?
Dr. Collins was able to pin point what went wrong with my previous doctor. My previous doctor had not mentioned that I could have PCOS and based on my egg retrieval numbers (done with previous dr) he said there was no way I don't have it and was able to adjust the plan he originally thought we'd do to compensate for that. He's a very smart guy and maybe not the most personable (kind of quiet) but I don't care as long as you get the job done
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
Make sure you ask him anything you're thinking. He might not always answer your concerns outright, but if you ask him about it he definitely already has considered it (at least in his head) and can give you a good answer/plan.
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
Dr. Collins sat down with us for as long as we wanted each time. He was genuinely (or at least seemed genuinely) happy when I got pregnant and made sure we knew each and every step. I was pretty distressed coming into his clinic fresh off a miscarriage from my old doctor and he made sure to tell me what he thought my old doctor had missed and he was right because I was able to get pregnant
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
I did a FET. He kept me on birth control for 2 months then we moved to gentle stimulation with estradiol. He used PIO for my progesterone as he didn't want to risk it with crinone or endometrin (not being as effective).
Describe your experience with the nursing staff.
The nurses in the office were sweet and attentive and I always felt like they were just waiting for me to get there to help me out (I understand that's not the case but I was the first appointment of the day, usually, so it always felt like the whole thing was for me). They answered all my questions, let me cry when I needed to cry, and celebrated when we needed to celebrate
Describe your experience with UPMC Magee.
The nursing staff is great. Dr. Collins is a really intelligent guy who definitely knows what he's doing. My notes of caution would be that you do need to be prepared to ask anything if you're not sure and that because they work with the MaGee clinic in Pittsburgh, the hours can be kind of crappy, especially around the holidays. I was bumped back a whole month because they basically only work the first half of December (obviously not dr collins fault but it definitely sucked)
Describe the costs associated with your care under Robert Collins at UPMC Magee.
The transfer itself was ~$4000. Ultrasounds & Appointments came in around $1000. Medication was ~$6000
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
My last cycle before Dr Collins was a fresh, single embryo. I (probably/definitely) had OHSS but my previous dr had implanted anyway (at my request since it was my last day living in that state/being on that insurance). I miscarried. Dr. Collins allowed me to do 2 embryos and we were able to get one live birth
What specific things went wrong at UPMC Magee?
  • Failed to call with results
Describe the specific things that went wrong at UPMC Magee.
I did have a few times where I wasn't called for my results. Both times it was because nothing had changed and I needed to keep on my same path, but still you do want to know right away
9
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
2
Age
31 - 33
Treated
2015 - 2017
Success with this Doc
No
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation, PCOS
4
2
Dr. Menke is fantastic! She is attentive and compassionate. She is one of the only reasons we've stayed with the clinic. She explains things thoroughly and is also very aware of the expense of fertility treatments and does her best to minimize them...Dr. Menke utilized a very specific estrogen protocol to reduce fluid build up in my lining. She was very thorough in making sure we had a successful transfer...When I had a pregnancy I was not told that I was measuring a week behind. I learned this information after looking at my chart post miscarriage
[U of Pitt - Magee] Very disorganized and too large. Billing is not specific and hard to figure out... I've been going there for well over a year and she [Dr. Menke] is the only staff member that knows my name. They don't review my chart so despite being a lesbian I am asked questions like "are you doing timed intercourse" and the like..Had a canceled cycle due to nursing error. My medications were also called in to the wrong pharmacy during one cycle. They are not at all accommodating and everything is always a scramble. They didn't realize our 6month labs were expired until last minute.
Age
31 - 33
Treated
2015 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation, PCOS
4
2
How was your experience with Marie Menke at UPMC Magee?
Dr. Menke is fantastic! She is attentive and compassionate. She is one of the only reasons we've stayed with the clinic. She explains things thoroughly and is also very aware of the expense of fertility treatments and does her best to minimize them.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Beware of the rest of the staff.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
Dr. Menke isn't very attentive but the office itself is too large. I've been going there for well over a year and she is the only staff member that knows my name. They don't review my chart so despite being a lesbian I am asked questions like "are you doing timed intercourse" and the like.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
Dr. Menke utilized a very specific estrogen protocol to reduce fluid build up in my lining. She was very thorough in making sure we had a successful transfer
Describe your experience with the nursing staff.
They are absolutely awful. We missed an entire cycle due to a nursing error. They frequently provided me with false information. I have access to my chart due to working in the same hospital system and their documentation was also inappropriate.
Describe your experience with UPMC Magee.
Very disorganized and too large. Billing is not specific and hard to figure out. They also did not send any kind of notice before sending a bill for our year of storage.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
30k
Describe Marie Menke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
She followed current guidelines with a preference for a more conservative approach.
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at UPMC Magee.
Had a canceled cycle due to nursing error. My medications were also called in to the wrong pharmacy during one cycle. They are not at all accommodating and everything is always a scramble. They didn't realize our 6month labs were expired until last minute. When I had a pregnancy I was not told that I was measuring a week behind. I learned this information after looking at my chart post miscarriage
4
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, PCOS, Other
10
10
When we started this process i was diganosed [by Dr. Sanfilippo] with endometrial hyperplasia with atypia. So I had to go see the oncologist before we could move on with my fertility treatment. After treatment for my precancer and lots of biopsies I got the ok to go back to the fertility treatments but only have 6 months to try...He goes though everything and explains everything that needs to be done, hes never in a rush to get to the next patient and always makes dure we understand evevything...
The nurses [at U of Pittsburgh] are always going above and beyond for us. When I call with questions they always have the reassuring answer for us...We recieved a paper with all the costs the day we went in for our fertility treatment, everything was very clear...As a patient I have been extremely happy with everything about this facility, not only did he find my precancer but treated it and I'm now on my way to fertility treatments...The entire staff tgere is so caring, and explains everything in great detail.
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Anovulation, PCOS, Other
10
10
How was your experience with Joseph Sanfilippo at UPMC Magee?
He goes though everything and explains everything that needs to be done, hes never in a rush to get to the next patient and always makes dure we understand evevything. But its not just Dr. Sanfilipo but his entire staff that works together, if we have questions we cab call anytime and get an answer that same day, and we always have lots of questions. If tests need to be completed they always have room for us. The entire staff if so caring and we definitely aren't just a number in the patient world, we are there to help make our dream come true of having a baby and he is there to do everything in his power to make it happen. When we started this process i was diganosed with endometrial hyperplasia with atypia. So I had to go see the oncologist before we could move on with my fertility treatment. After treatment for my precancer and lots of biopsies I got the ok to go back to the fertility treatments but only have 6 months to try. This would be an absolute dream for us to get this grant and make our dreams come true.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Ask questions, they are there to give you the answers your looking for.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
The entire staff tgere is so caring, and explains everything in great detail.
Describe your experience with the nursing staff.
The nurses are always going above and beyond for us. When I call with questions they always have the reassuring answer for us.
Describe your experience with UPMC Magee.
As a patient I have been extremely happy with everything about this facility, not only did he find my precancer but treated it and I'm now on my way to fertility treatments.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
We recieved a paper with all the costs the day we went in for our fertility treatment, everything was very clear, yet, very expensive.
10
Doctor
Joseph Sanfilippo
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
9
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
9
9
She [Dr. Gabriella Gosman] was very helpful and understanding and compassionate. She respected my medical knowledge and my needing to understand things. She respected my worries and hesitations. Even though I did not get the results I wanted with those 2 IUI procedures, I would recommend her. We just moved back to State College, PA and that is why I'm not still seeing her.
The clinic [UPMC Magee] is very good and because it is in Pittsburgh with so many resources, they have good results. I would recommend to advocate for yourself and no what you want to do and to not wait a long time before trying other options.... I did not realize that my Ovidrel was a specialty pharmacy drug and no one​ told me I would have to go to a specialty pharmacy to get it so I had to drive over an hour to get it the day of my trigger.
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
9
9
How was your experience with Gabriella Gosman at UPMC Magee?
She was very helpful and understanding and compassionate. She respected my medical knowledge and my needing to understand things. She respected my worries and hesitations. Even though I did not get the results I wanted with those 2 IUI procedures, I would recommend her. We just moved back to State College, PA and that is why I'm not still seeing her.
What's one piece of advice would you give a prospective patient of Gabriella Gosman at UPMC Magee?
Advocate for yourself and trust her.
During treatment, were you treated like a number or a human with Gabriella Gosman at UPMC Magee?
She spoke to me personally and my case specifically versus talking about "cases like mine.". She understood and respected I was in the healthcare field and needed to understand everything.
Describe the protocols Gabriella Gosman used in your cycles at UPMC Magee and their degree of success.
We used IUI without injectables at this point because I am ovulating on my own and she didn't want me to hyperstimulate. My husband's count is good so she wasn't worried about that. My ovarian reserve is low so that is why we are starting these treatments early rather than trying oral medication and intercourse for longer.
Describe your experience with the nursing staff.
They were so kind and considerate compassionate and helped explain things that I didn't understand. They also respected that I was in the medical field and wanted to understand everything detail.
Describe your experience with UPMC Magee.
The clinic is very good and because it is in Pittsburgh with so many resources, they have good results. I would recommend to advocate for yourself and no what you want to do and to not wait a long time before trying other options.
Describe the costs associated with your care under Gabriella Gosman at UPMC Magee.
It was expensive but manageable because I had good insurance as well as the amount t that UPMC will put towards your infertility care if you have it done at a UPMC hospital. It helped that I worked at the hospital where I was having treatment.
Describe Gabriella Gosman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
N/A
What specific things went wrong at UPMC Magee?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at UPMC Magee.
I did not realize that my Ovidrel was a specialty pharmacy drug and no one​ told me I would have to go to a specialty pharmacy to get it so I had to drive over an hour to get it the day of my trigger.
9
Doctor
Gabriella Gosman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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9
8
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor
9
8
Dr Menke cares about her patients and it shows. She tends toward bluntness (which I appreciate) but she was never rude. She also would do phone consultations and I didn’t feel rushed or annoying for asking lots of questions....We need to use donor sperm. First cycle was 50mg Clomid and IUI. I had 5 follicles but still was not successful. The next cycle was Femara but I only had one giant follicle that took forever to grow. She was able to walk me through when to test with ovulation strips since we weren’t sure when the ultrasounds should be.
It was easy to feel like a number with the clinic [UPMC] but they are organized. There is some amount of taking control of your own care (like calling for an appointment instead of waiting for nurses). They stay pretty on track time wise. Be aware this is in a maternity hospital so you frequently have to see babies and kids running around.... The nursing staff would sometimes take a long time to call back but always did. The phlebotomist was really sweet!
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor
9
8
How was your experience with Marie Menke at UPMC Magee?
I liked Dr. Menke’s bluntness and straightforwardness because she is also caring. I was getting frustrated with lack of success and she scheduled a phone appointment with me during a busy time for me at work. She listened and explained why our course of treatment was the best.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
Don’t expect her to sugar coat! But she is so kind and caring.
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
Dr Menke cares about her patients and it shows. She tends toward bluntness (which I appreciate) but she was never rude. She also would do phone consultations and I didn’t feel rushed or annoying for asking lots of questions.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
We need to use donor sperm. First cycle was 50mg Clomid and IUI. I had 5 follicles but still was not successful. The next cycle was Femara but I only had one giant follicle that took forever to grow. She was able to walk me through when to test with ovulation strips since we weren’t sure when the ultrasounds should be. The next cycle I did 25 mg Clomid but only got a few slow growing follicles yet again. The final cycle she (at my insistence) put me back on 50 mg Clomid and we’re successful. We did an ovidrel trigger shot with every cycle.
Describe your experience with the nursing staff.
The nursing staff would sometimes take a long time to call back but always did. The phlebotomist was really sweet!
Describe your experience with UPMC Magee.
It was easy to feel like a number with the clinic but they are organized. There is some amount of taking control of your own care (like calling for an appointment instead of waiting for nurses). They stay pretty on track time wise. Be aware this is in a maternity hospital so you frequently have to see babies and kids running around.
Describe the costs associated with your care under Marie Menke at UPMC Magee.
We were extremely fortunate to have insurance coverage for everything except donor sperm, which was approximately $900 per cycle. Visits with Dr Menke were a $50 copay.
What specific things went wrong at UPMC Magee?
  • Failed to call with results
Describe the specific things that went wrong at UPMC Magee.
I was waiting for results after an ultrasound and had to call several emergency numbers to figure out the next steps. The nurses were apologetic and everything was okay.
9
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
2
Age
30
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
3
2
We received full diagnostic testing through Dr. Wakim. He did explain what each test was evaluating. However after everything came back as “normal” and we were diagnosed with unexplained infertility, we were not explained what to do next. It was like we were done.... experience doesn’t equal showing compassion. After he diagnosed us with unexplained infertility, next steps were never discussed. It was almost like he was saying “your situation isn’t so bad, good luck and just keep trying.”
[UPMC] Magee is a busy place. New patients should expect to wait because it was always crowded. The clinic itself was nice and the environment was relatively inviting. I would suggest asking to meet with a financial representative before entering into any treatment so that you know what the costs are BEFORE you begin anything.... We felt like we were just a number and not people. We also were never given options for next steps after our diagnosis.
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI
Diagnosis
Unexplained
3
2
How was your experience with Anthony Wakim at UPMC Magee?
He is older and clearly has experience, but experience doesn’t equal showing compassion. After he diagnosed us with unexplained infertility, next steps were never discussed. It was almost like he was saying “your situation isn’t so bad, good luck and just keep trying.” It really felt like we were kicked out with nothing to look forward to and we didn’t know what to do next.
What's one piece of advice would you give a prospective patient of Anthony Wakim at UPMC Magee?
Be persistent. Be a pest. Don’t be afraid to ask TOO MANY questions.
During treatment, were you treated like a number or a human with Anthony Wakim at UPMC Magee?
With the exception of the very first consultation, we were shoved along like cattle. It always felt like we weren’t important - not very personal at all.
Describe the protocols Anthony Wakim used in your cycles at UPMC Magee and their degree of success.
We received full diagnostic testing through Dr. Wakim. He did explain what each test was evaluating. However after everything came back as “normal” and we were diagnosed with unexplained infertility, we were not explained what to do next. It was like we were done.
Describe your experience with the nursing staff.
Dr. Wakim’s assistant was so fabulous - she showed compassion and understanding. The nursing staff was not very warm, always made you feel like you were bothering them.
Describe your experience with UPMC Magee.
Magee is a busy place. New patients should expect to wait because it was always crowded. The clinic itself was nice and the environment was relatively inviting. I would suggest asking to meet with a financial representative before entering into any treatment so that you know what the costs are BEFORE you begin anything.
Describe the costs associated with your care under Anthony Wakim at UPMC Magee.
We had all of the diagnostic tests; no treatment and we paid out of pocket roughly $4,000.00
What specific things went wrong at UPMC Magee?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at UPMC Magee.
We felt like we were just a number and not people. We also were never given options for next steps after our diagnosis. This clinic overall made the stressful experience even more stressful.
3
Doctor
Anthony Wakim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
10
She [Dr. Menke] laid out a clear plan and adjusted when necessary. She was very honest with us during each step of the process and gave us the ability to make decisions based on all information available, not just her recommendations...She's wonderful and even though you might not see her every time, she knows exactly what is going on and is always happy to give you a call and talk about it... For my donor cycle, we did a uterine scratch the month before.
Everybody there [UPMC Magee] is amazing, there is relatively minimal turn around so there's a lot of continuity of care. The nurses and staff really get to know you and make what can sometimes feel like a terrible situation, actually be a pleasant one...All monitoring appointments were done between when the clinic opened at 6:30 in the morning until 9:30 in the morning. This way doctors could discuss results at noon conference and call the patients with the results and update their plan of care if necessary. I never felt like a cattle call, it never felt rushed. It was great that the appointments were able to be scheduled before working hours so that it did not eat into my work day in any way, shape, or form
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Marie Menke at UPMC Magee?
She was wonderful. She laid out a clear plan and adjusted when necessary. She was very honest with us during each step of the process and gave us the ability to make decisions based on all information available, not just her recommendations.
What's one piece of advice would you give a prospective patient of Marie Menke at UPMC Magee?
She's wonderful and even though you might not see her every time, she knows exactly what is going on and is always happy to give you a call and talk about it
During treatment, were you treated like a number or a human with Marie Menke at UPMC Magee?
She was open and honest with us. It was obvious she cared but didn't want us to be lead down a path that wouldn't work.
Describe the protocols Marie Menke used in your cycles at UPMC Magee and their degree of success.
Our first cycle together was planned by another doctor, so she followed through with the previously designed protocol. However our second cycle we did an long cycle with Lupron priming followed by 4 vials of menopur, two times a day (8 total) for stimulation. For my donor cycle, we did a uterine scratch the month before.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Melissa )
I cannot say enough wonderful things about the nursing staff at this Clinic. They're wonderful nurses who care about their patients and want the best for them.
Describe your experience with UPMC Magee.
We've been going to this Clinic for the last 4 years. Everybody there is amazing, there is relatively minimal turn around so there's a lot of continuity of care. The nurses and staff really get to know you and make what can sometimes feel like a terrible situation, actually be a pleasant one
Describe your experience with your monitoring appointments at UPMC Magee.
All monitoring appointments were done between when the clinic opened at 6:30 in the morning until 9:30 in the morning. This way doctors could discuss results at noon conference and call the patients with the results and update their plan of care if necessary. I never felt like a cattle call, it never felt rushed. It was great that the appointments were able to be scheduled before working hours so that it did not eat into my work day in any way, shape, or form
Describe the costs associated with your care under Marie Menke at UPMC Magee.
All of our procedures were covered by insurance however I did have a $10,000 deductible for medication that was met early on. I think we ended up spending an additional $12,000 on medication between all three cycles out of pocket
Describe Marie Menke's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
All transfers were recommended as one embry. Because I was under 35 and all embryos were excellent quality
10
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
0
0
He [Dr. Robert Collins] often would refer me to his nurse to answer my questions...He would never remember our names, what cycle we were on, or any of my medical history...never spent more than 5-10 minutes with us...I was never really given a reason why we chose the proceures we did. I just knew we would try three cycles of iui with meds and monitoring and after that move on to IVF.
[ UPMC Magee] strengths: small, easy to get in weakness: unprofessional receptionist, very long wait even when we were the first appointment of the day, billing issues, unorganized...I was never really given a reason why we chose the proceures we did. I just knew we would try three cycles of iui with meds and monitoring and after that move on to IVF.
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
0
0
How was your experience with Robert Collins at UPMC Magee?
My 2 friends recommended him and had success with him so I had high hopes. They said he had poor bedside manner but they were pregnant. I felt like just a number and not human. I felt confused and like my questions were not answered. He often would refer me to his nurse to answer my questions and they gave sketchy responses. I feel like he is a very inelegant man and knows what he is doing but needs to tell his patience what that is. I was very confused most of my appointments and often expressed my anxiety and was teary eyed. Never once did he suggest therapy or resources to help me cope. I felt like he was rushing through treatment and I was excited to start but also felt overwhelmed and did not fully understand the process.
What's one piece of advice would you give a prospective patient of Robert Collins at UPMC Magee?
If you are an easy fix, you will like him but if you are unexplained and would like to know details of your cycle he is not the doctor for you. He lacks compassion. I remember him saying "sperm count is very low under 2,000 oh well lets hope this works." In my fertility support group, I have heard similar stories
During treatment, were you treated like a number or a human with Robert Collins at UPMC Magee?
He would never remember our names, what cycle we were on, or any of my medical history. He would often ask, now what cycle is this? never spent more than 5-10 minutes with us
Describe the protocols Robert Collins used in your cycles at UPMC Magee and their degree of success.
I was never really given a reason why we chose the proceures we did. I just knew we would try three cycles of iui with meds and monitoring and after that move on to IVF. I remember crying and feeling hopeless after the first cycle. I had no idea that fertility drugs were such an emotional roller coaster.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Danielle)
she was good about emailing me back promptly and was friendly.
Describe your experience with UPMC Magee.
strengths: small, easy to get in weakness: unprofessional receptionist, very long wait even when we were the first appointment of the day, billing issues, unorganized
Describe the costs associated with your care under Robert Collins at UPMC Magee.
it was very high, double what I am paying now. We constantly told him we were paying entirely out of pocket and feared we couldn't afford to continue. He offered no ways to help and money was upfront
Describe Robert Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UPMC Magee.
We did not get this far. I left for another doctor
What specific things went wrong at UPMC Magee?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UPMC Magee.
I worked with UMPC at obgyn associates in Erie for monotoring and blood work. Paper work was often lost, not sent over and I needed to cancel appointments because they did not have the paperwork. We drove to hermitage office for IUI procedures but all other work was done in erie offices. Also, when asking them to send over my information to new doctors my files were missing crucial information and retesting had to be done.
0
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
17 - 29
Treated
2004 - 2016
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
8
9
When I would meet with him [Dr. Sanfilippo], he always had a good handle of my diagnosis and never confused me with other patients. He never seemed rushed to leave and move on to his next appointment. He is always willing to listen and answer all of my questions...I'm 29 with diminished ovarian reserve as a result of multiple surgeries to remove ovarian cysts..., I was told that my chances of success with a second IVF were less than 10%, but he understood I was still young so he would be willing to try again if I wanted to. He said it was time to start thinking about donor eggs as the alternative. I ended up deciding to use donor eggs and we are in this process right now.
Strengths- they [UPMC Magee] treat a lot of patients with complex diagnoses. They are honest about success rates and available options. They are willing to let you take lead on treatment if you really feel strongly. Weaknesses- communicationing with your doctor directly is very limited. They treat a lot of patients so beyond your care coordinator, most staff may not remember you...My care coordinators were always very accessible and available to answer my questions via email or phone...A single IVF cycle was around $12,000 plus medication. Donor IVF was $16,000 plus medication.
Age
17 - 29
Treated
2004 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
8
9
How was your experience with Joseph Sanfilippo at UPMC Magee?
He answers all of your questions honestly and without judgement. He is always willing to explain his thought process behind his choice of treatment. He's shown compassion when I've shown signs of pain during a procedure.
What's one piece of advice would you give a prospective patient of Joseph Sanfilippo at UPMC Magee?
Don't be afraid to ask him anything and everything.
During treatment, were you treated like a number or a human with Joseph Sanfilippo at UPMC Magee?
When I would meet with him, he always had a good handle of my diagnosis and never confused me with other patients. He never seemed rushed to leave and move on to his next appointment. He is always willing to listen and answer all of my questions.
Describe the protocols Joseph Sanfilippo used in your cycles at UPMC Magee and their degree of success.
I'm 29 with diminished ovarian reserve as a result of multiple surgeries to remove ovarian cysts. We started with IUI since I was still young, but Sanfilippo made it clear he thought IVF would be our best bet. The IUIs failed.I was told to be cautiously optimistic once it was time for IVF. He chose a protocol designed for poor responders, but it didn't work. My cycle was canceled due to low response. Next, I was told that my chances of success with a second IVF were less than 10%, but he understood I was still young so he would be willing to try again if I wanted to. He said it was time to start thinking about donor eggs as the alternative. I ended up deciding to use donor eggs and we are in this process right now.
Describe your experience with your nurse at UPMC Magee. (Assigned nurse: Marti )
My care coordinators were always very accessible and available to answer my questions via email or phone.
Describe your experience with UPMC Magee.
Strengths- they treat a lot of patients with complex diagnoses. They are honest about success rates and available options. They are willing to let you take lead on treatment if you really feel strongly. Weaknesses- communicationing with your doctor directly is very limited. They treat a lot of patients so beyond your care coordinator, most staff may not remember you.
Describe the costs associated with your care under Joseph Sanfilippo at UPMC Magee.
A single IVF cycle was around $12,000 plus medication. Donor IVF was $16,000 plus medication.
8
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.