USC page 2

First time meeting Dr. Jabara, he was able to order different test in order to diagnose me properly. Also, he would explain the results of the tests to me properly and tell me the implications and the procedures. He was straightforward in regards to my situation, but also able to deliver the message with compassion, straight facts, without making me feel uncomfortable. Also, he would spend time to discuss different options and explain very detail on the results/expectations for each choice.

I would totally recommend the clinic. You just have to be organized and also not to be afraid to ask questions. One thing is that most of the doctors have other positions, therefore, all of my appointments started at 6a.m. Typically, each appointment last 15-30 minutes...All the nurses and staff were very helpful. Can tell they are very compassionate about their job and try to help people to achieve goals....Going through the whole IVF cycle with embryo implementation is about $15,000. Eggs freezing procedures is about $12,000

How was your experience with Sami Jabara at USC?

Very knowledgeable and helpful. Set appropriate expectation while remaining neutral to do his job. Willing to respond to all of my questions to make sure that I understand the implications and procedures. Make me very comfortable to ask questions and share communication with him

What's one piece of advice would you give a prospective patient of Sami Jabara at USC?

Make sure you know what you want and ask questions.

During treatment, were you treated like a number or a human with Sami Jabara at USC?

Always spend time with me and make sure that my questions are answered. Also Dr. Jabara is very knowledgeable, and supportive. Good bed side manner and go out his way to do his best to accomplish the goal. Set the right expectation, but still being hopeful and helpful.

Describe the protocols Sami Jabara used in your cycles at USC and their degree of success.

Had been trying to get pregnant with my significant other for over 3 years. As I was approaching the age of 40, started seeing a fertility dr to find out the I have multiple issues. First time meeting Dr. Jabara, he was able to order different test in order to diagnose me properly. Also, he would explain the results of the tests to me properly and tell me the implications and the procedures. He was straightforward in regards to my situation, but also able to deliver the message with compassion, straight facts, without making me feel uncomfortable. Also, he would spend time to discuss different options and explain very detail on the results/expectations for each choice.

Describe your experience with your nurse at USC. (Assigned nurse: Darlene)

All the nurses and staff were very helpful. Can tell they are very compassionate about their job and try to help people to achieve goals.

Describe your experience with USC.

I think Dr. Jabara is no longer working with USC. However, based on my experience with the other doctors, nurses, and staff. I would totally recommend the clinic. You just have to be organized and also not to be afraid to ask questions. One thing is that most of the doctors have other positions, therefore, all of my appointments started at 6a.m. Typically, each appointment last 15-30 minutes. If you are working, it's perfect so you don't have to miss too much time at work. However, if you are not working, it may be tough to get up so early and get your blood work and everything else done.

Describe the costs associated with your care under Sami Jabara at USC.

Going through the whole IVF cycle with embryo implementation is about $15,000. Eggs freezing procedures is about $12,000

Describe Sami Jabara's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

He followed the medical guideline to transfer the max. embryos based on my age, even though I was reluctant to do it.

10

Doctor

Sami Jabara

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Successful

10

Age 40

1 IUI

Diminished Ovarian Reserve

Unexplained

European

Income $100K - $199K

Professor

Only Doc Seen

Strongly Recommends

Successful

Review of

I only saw Dr. Kristin Bendikson for my initial consultation and initial appointment. The rest of the time I saw different doctors for monitoring and treatments. My impression of her is that she's intelligent, thoughtful, competent, and warm. She was recommended to me and I'd recommend her to others. I also particularly liked one of the other doctors I saw a bit more often...My only complaint is that it seemed like I saw someone different every time I went in...

Everyone I encountered [at USC Fertility] was friendly and professional and seemed competent. Usually had to wait 20 - 50 minutes during the morning open clinic rush hour for monitoring. Saw different doctors every time, which was off-putting/unexpected at first. Maybe all clinics are like that? Not sure. They were all good doctors, but would have preferred the consistency of the same person on dildo-cam duty or what-have-you. I didn't feel like I really got to know any of them or that they got to know me...

How was your experience with Kristin Bendikson at USC?

I only saw Dr. Kristin Bendikson for my initial consultation and initial appointment. The rest of the time I saw different doctors for monitoring and treatments. My impression of her is that she's intelligent, thoughtful, competent, and warm. She was recommended to me and I'd recommend her to others. I also particularly liked one of the other doctors I saw a bit more often.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

If it is important to you to consistently receive most of your treatments from the same doctor, I would ask about how that is handled at this clinic. I'm not sure that it's standard.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

My only complaint is that it seemed like I saw someone different every time I went in. Granted, all the doctors I saw were great, but it was quite a rotation. Primary doctor didn't perform the procedure because she was with another patient. It could be more consistent if someone is doing a more intensive treatment like IVF, but I can't speak to that.

Describe the protocols Kristin Bendikson used in your cycles at USC and their degree of success.

1st, lots of diagnostic tests. Then, because of financial considerations (was unemployed at the time), I started with trying Clomid + timed intercourse without monitoring: 50mg a day. She actually prescribed 100mg but I didn't follow it (I Know - bad patient!). I am usually really sensitive to meds and had a feeling it would be rough. Sure enough, I had a strong negative emotional reaction to the 50mg of Clomid (the horror to imagine what 100 would have done!). Having twice as much in hand, I stretched it over 2 cycles. No luck. Decided to go for IUI + full monitoring for the 3rd cycle and she recommended I switch to Letrozole which was much better for me (no side effects - modest dose). Only got 1 decent follicle and no one was super optimistic about it, but the 1st IUI worked! I feel EXTREMELY lucky. I think we would only have been able to afford one more IUI and probably not IVF, so were on the verge of giving up.

Describe your experience with your nurse at USC. (Assigned nurse: Victoria Paddock )

Victoria was very friendly, bubbly and upbeat, almost so much so that it made me uncomfortable, but that's just me. I'm a bit shy, low key. She's really nice and was quick to respond to emails. Really can't complain.

Describe your experience with USC.

Everyone I encountered was friendly and professional and seemed competent. Usually had to wait 20 - 50 minutes during the morning open clinic rush hour for monitoring. Saw different doctors every time, which was off-putting/unexpected at first. Maybe all clinics are like that? Not sure. They were all good doctors, but would have preferred the consistency of the same person on dildo-cam duty or what-have-you. I didn't feel like I really got to know any of them or that they got to know me. At the same time, I got the results I wanted, which is what matters most, so I would recommend this clinic and use it again. I was pretty upfront about my financial situation (which wasn't so hot at the time - between jobs), and appreciated that they were willing to scale down treatments accordingly and didn't push me straight to IVF.

Describe the costs associated with your care under Kristin Bendikson at USC.

Letrozole, Bloodtests, 3 monitoring ultrasounds, HCG trigger shot, 1 IUI treatment = about $1600

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Unsuccessful

10

Age 40

2 IVF

2 Embryo Freezing

Poor Egg Quality

Income $200K - $499K

Lawyer

2nd of 2 Docs

2 IUI With Other Docs

3 IVF With Other Docs

3 Embryo Freezing With Other Docs

Strongly Recommends

Unsuccessful

Review of

Dr. Bendikson has an amazing bedside manner. She is warm and makes me feel like she really cares about helping us succeed. She gave me a hug after my last transfer, which was very much appreciated. i can ask her any question and she takes the time to respond. I can email her any time and she is so responsive. I feel like she really cares so much about all of her patients...

Amazing clinic [USC Fertility]. Everyone seems to care about each patient. Very organized. Can't recommend it enough....Monitoring hours are convenient and there usually isn't a very long wait...Vicky is a ray of sunshine! She is very knowledgeable and it looks like she has a very good working relationship with Dr. Bendikson. She calls exactly when she says she will call and she is very responsive...

How was your experience with Kristin Bendikson at USC?

Dr. Bendikson is extremely smart and warm at the same time. I trust her completely. I feel like she looks at my specific conditions and thinks about a strategy/protocol specific to me. She is well versed on the newest research. I am extremely happy with her care and cannot recommend her enough.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

I can't recommend her enough. Please see her if you need help with fertility. She is beyond amazing.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

Dr. Bendikson has an amazing bedside manner. She is warm and makes me feel like she really cares about helping us succeed. She gave me a hug after my last transfer, which was very much appreciated. i can ask her any question and she takes the time to respond. I can email her any time and she is so responsive. I feel like she really cares so much about all of her patients.

Describe the protocols Kristin Bendikson used in your cycles at USC and their degree of success.

I went to Dr. Bendikson after a horrible experience with another clinic. She looks at the records from my three previous IVF cycles and the prior clinic and I felt like she took the time to figure out what went wrong and what to do differently. She used an entirely different protocol and added hcg boost and human growth hormone. I'm still not pregnant, but the results have been better under her care.

Describe your experience with your nurse at USC. (Assigned nurse: Vicky)

Vicky is a ray of sunshine! She is very knowledgeable and it looks like she has a very good working relationship with Dr. Bendikson. She calls exactly when she says she will call and she is very responsive.

Describe your experience with USC.

Amazing clinic. Everyone seems to care about each patient. Very organized. Can't recommend it enough.

Describe your experience with your monitoring appointments at USC.

Monitoring hours are convenient and there usually isn't a very long wait.

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015 - 2016, Unsuccessful

10

Age 32 - 33

1 IUI

Endometriosis

Unexplained

Professor

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Marsha Baker USC

Dr. Baker is great...She is thorough and talks to me like a smart human being. She will draw diagrams and pull up our data to help us interpret it... I wish all my interactions were just with her. Unfortunately, it's mostly with RNs. She's only available for consults or irregular procedures...She was very thorough in explaining treatment and very warm...Dr. Baker also works at USC...

It's frustrating to see a different nurse each time [at Kaiser]. Some did a good job of explaining the ultrasound every time (whether we're looking at the uterus, how many follicles there are, etc). Others, I had to ask things like the size of the follicles. I wish they would share that information in the after-visit summary. Instead, I have to take out my phone to take notes during visits...Receptionist, though efficient, is not pleasant...

How was your experience with Marsha Baker at USC?

She is thorough and talks to me like a smart human being. She will draw diagrams and pull up our data to help us interpret it.

What's one piece of advice would you give a prospective patient of Marsha Baker at USC?

Dr. Baker is great. I wish all my interactions were just with her. Unfortunately, it's mostly with RNs. She's only available for consults or irregular procedures.

During treatment, were you treated like a number or a human with Marsha Baker at USC?

She was very thorough in explaining treatment and very warm. Her receptionist, Alma, was not. Most of my anxiety/negative experiences are with the receptionist, who does not smile, does not explain things clearly, and makes me feel like a number, not a human.

Describe the protocols Marsha Baker used in your cycles at USC and their degree of success.

All the tests came out fine, so the plan was to start with Clomid. Clomid only lasted for 2 months because it only yielded 1 and then 2 good-sized follicles, respectively. Then we moved onto injectables (Menopur). I got a good response 3-4 follicles. For this next cycle, she'll increase the dosage of Menopur.

Describe your experience with the nursing staff at USC.

it's frustrating to see a different nurse each time. Some did a good job of explaining the ultrasound every time (whether we're looking at the uterus, how many follicles there are, etc). Others, I had to ask things like the size of the follicles. I wish they would share that information in the after-visit summary. Instead, I have to take out my phone to take notes during visits.

Describe your experience with USC.

This is at Kaiser, so you have to have Kaiser insurance. Dr. Baker also works at USC. Strengths: - Dr. Baker is wonderful. Weakness: - I rarely see my doctor; the NPs are the ones who do ultrasounds and prescribe meds - No consistent NP. - wish the after visit summary would include more data (number & size of follicles) - Receptionist, though efficient, is not pleasant. - Payment, though transparent, is obtuse. When you visit, you pay for the time AND the ultrasound. It should just be combined in 1. - Sometimes payment is required before services are rendered (lab tests, pregnancy test) whereas others are after.

Describe the costs associated with your care under Marsha Baker at USC.

I have 50% insurance coverage, which covers most things except for IVF. The annoying this is even if you just go for an ultrasound, the charge you for their time (15 mins). ultrasound (including time)- 119 blood estradiol test - 24.5 suppositories (projesterone)-102.73 ovidrel Shot- 61 needles and shit- 2.33 10 Menopur shots- 322.5 IUI- 69 Sperm wash - 12.5 10 min visit - 50 Preg test - 13.5

What specific things went wrong at USC?

Failed to order appropriate test

Describe the specific things that went wrong at USC.

I was told to get a HCG test on a specific date. When I went, they said it wasn't ordered. So the receptionist had to call my Dr.'s office to confirm, and then had it ordered. But I had to pay for it before I could get the test, so I had to give my credit card number over the phone. I was upset that it was not ordered and that I couldn't just pay for the test with the current receptionist. All this took 15 minutes and I held up the line at the lab.

10

Doctor

Marsha Baker

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Marsha Baker USC

2015 - 2016, Successful

10

Age 42 - 43

1 IVF

Donor Eggs

Ashkenazi Jewish

Income $50K - $99K

Only Doc Seen

Donor Sperm

Strongly Recommends

Successful

Review of

Dr. Bendikson was wonderful to work with. She was very caring and non-judgemental about my somewhat unorthodox circumstances (single mother by choice). She was also very helpful when I needed to make a decision about whether to do another round of IVF or to explore embryo adoption, providing pros and cons of both. I've been meaning to bring my gorgeous 6 week old daughter to meet her and Vicki. I'll probably do that in the next couple of weeks.

The clinic hours [USC] were convenient for me, as a single woman who works full-time. The waiting area is comfortable and the wait times for appointments and monitoring visits were not typically long (usually 10-20 minutes). All of the staff were warm and caring...Dr. Bendikson was warm and caring throughout the testing and treatment process. It felt as though she was genuinely invested in my feelings and the outcome of the treatments. She was direct, but without the coldness friends have described who went to other clinics.

How was your experience with Kristin Bendikson at USC?

Dr. Bendikson was wonderful to work with. She was very caring and non-judgemental about my somewhat unorthodox circumstances (single mother by choice). She was also very helpful when I needed to make a decision about whether to do another round of IVF or to explore embryo adoption, providing pros and cons of both. I've been meaning to bring my gorgeous 6 week old daughter to meet her and Vicki. I'll probably do that in the next couple of weeks.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

Best of luck - you're in very good hands.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

Dr. Bendikson was warm and caring throughout the testing and treatment process. It felt as though she was genuinely invested in my feelings and the outcome of the treatments. She was direct, but without the coldness friends have described who went to other clinics.

Describe your experience with your nurse at USC. (Assigned nurse: Vicki)

Vicki was amazing to work with - very thoughtful and compassionate. I had a lovely experience with all of the nursing staff at the clinic.

Describe your experience with USC.

The clinic hours were convenient for me, as a single woman who works full-time. The waiting area is comfortable and the wait times for appointments and monitoring visits were not typically long (usually 10-20 minutes). All of the staff were warm and caring.

Describe your experience with your monitoring appointments at USC.

Monitoring visits were convenient. They have early morning hours, so I was able to go in before work. Wait times were generally fairly short (10-20 minutes).

Describe the costs associated with your care under Kristin Bendikson at USC.

$23,000

Describe Kristin Bendikson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

For both the IVF fresh transfer and the embryo adoption (frozen transfer), Dr. B and I had candid conversations about the best number of embryos to transfer to optimize chances of success while minimizing the chance of multiples. We decided to transfer the maximum number of embryos (day 3) because of my age, which led to a chemical pregnancy. For the embryo adoption frozen transfer, we decided to transfer 1 embryo. I got pregnant with my daughter as a result!

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

10

Age 28 - 29

3 IUI

Endometriosis

Male Factor

Poor Egg Quality

European

Income $100K - $199K

1st of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Successful

Review of

Dr. Jabara always made time for me and addressed my needs. Even if he couldn’t call back right away, someone from the office was always in touch within a few hours.... Dr. Jabara knew I had been through so many rounds of treatment and he was aggressive when he needed to be to get the outcome we were seeking. He didn’t hesitate or cancel my cycles with unnecessary nonsense. I appreciate that he was willing to be so aggressive and fight for my quest to be a parent.

I love that they [USC] had my estradiol levels ready before leaving each follicle scan so we knew exactly what the next step was in the protocol before leaving. I didn’t like that they did not do IUIs on Sundays.... She [nurse] was my main contact. I had her direct phone and email. She was a total support system for me and if I couldn’t speak directly to Dr. Jabara, she would always be sure to reach out and let me know if she was able to speak to him for me. I never waited longer than 2-3 hours for a response!

How was your experience with Sami Jabara at USC?

Dr. Jabara knew I had been through so many rounds of treatment and he was aggressive when he needed to be to get the outcome we were seeking. He didn’t hesitate or cancel my cycles with unnecessary nonsense. I appreciate that he was willing to be so aggressive and fight for my quest to be a parent. He’s attentive and responsive. We had to adjust medication a few times so once we found the proper cocktail, I was grateful he didn’t waste even more time trying meds that we knew I didn’t respond to.

What's one piece of advice would you give a prospective patient of Sami Jabara at USC?

If you’re weary and tired, go see this man.

During treatment, were you treated like a number or a human with Sami Jabara at USC?

Dr. Jabara always made time for me and addressed my needs. Even if he couldn’t call back right away, someone from the office was always in touch within a few hours.

Describe the protocols Sami Jabara used in your cycles at USC and their degree of success.

We initially started with menopur injections and I would only get one follicle every time we tried. No matter what my dose was, menopur only gave me one follicle. He then switched me to follistim and I started at 225iu. Doseage gradually decreased over 9 days and I triggered with ovidrel on CD 11 with 5 mature follicles and IUI 36 hours later. BFP on 11 dpiui!

Describe your experience with your nurse at USC. (Assigned nurse: I can’t remember her name!)

She was my main contact. I had her direct phone and email. She was a total support system for me and if I couldn’t speak directly to Dr. Jabara, she would always be sure to reach out and let me know if she was able to speak to him for me. I never waited longer than 2-3 hours for a response!

Describe your experience with USC.

I love that they had my estradiol levels ready before leaving each follicle scan so we knew exactly what the next step was in the protocol before leaving. I didn’t like that they did not do IUIs on Sundays.

Describe the costs associated with your care under Sami Jabara at USC.

Thankfully, I had 50% coverage so I was able to save a lot on medication and care.

10

Doctor

Sami Jabara

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013, Successful

7

0

Age 31

1 IVF

Anovulation

Male Factor

European

Income $100K - $199K

Nurse or HC Services

1st of 2 Docs

1 IVF With Other Docs

Neutral

Doesn't Recommend

Successful

Review of

He [Dr. Sami Jabara] was quirky and direct with a good sense of humor. He gave the sense of trying to feed his patients good/positive energy. My main issues w my experience w him was that he split his time between usc and kaiser and seemed overworked and that it was a difficult pace to maintain...He seemed very attentive to me when we interacted....Go with the flow with his sense of humor...Poor communication between lab/nurse/doctor.

Poor communication [at USC Fertility] between lab/nurse/doctor. Still were using paper systems which led to errors in my care...Was told incorrect number of embryos after first frozen embryo transfer and then given incorrect info one more time after that!!...[Nurse] Darlene was cold and gave me incorrect information about the number of embryos I had left. I really disliked the way she talked to me and she never apologized... I was seen within 20 minutes of my time

How was your experience with Sami Jabara at USC?

He was quirky and direct with a good sense of humor. He gave the sense of trying to feed his patients good/positive energy. My main issues w my experience w him was that he split his time between usc and kaiser and seemed overworked and that it was a difficult pace to maintain. I also got really frustrated by his nurse when I came back for an attempt at a second child. It was a new nurse and she was cold and gave me incorrect information about how many embryos I had left, which ultimately led to my trying a new clinic.

What's one piece of advice would you give a prospective patient of Sami Jabara at USC?

Go with the flow with his sense of humor.

During treatment, were you treated like a number or a human with Sami Jabara at USC?

He seemed very attentive to me when we interacted. However I felt the clinic was not as good as the specific doctor

Describe the protocols Sami Jabara used in your cycles at USC and their degree of success.

I was on bcps for suppression pre-cycle then gonal-f, menopur and ganirelix. I responded super well and got lots of eggs. No major adjustments were necessary!

Describe your experience with your nurse at USC. (Assigned nurse: Lauren Garbutt and Darlene Estrada)

Lauren was great but the. She moved to Portland. Darlene was cold and gave me incorrect information about the number of embryos I had left. I really disliked the way she talked to me and she never apologized.

Describe your experience with USC.

Poor communication between lab/nurse/doctor. Still were using paper systems which led to errors in my care

Describe your experience with your monitoring appointments at USC.

It was usually fine and I was seen within 20 minutes of my time

Describe the costs associated with your care under Sami Jabara at USC.

I paid out of pocket for an Ivf icsi cycle that included all monitoring but excluded pre treatment testing. It was around 10k. Plus then paid for meds separately. I had no insurance coverage at the time.

Describe Sami Jabara's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

I transferred two day 3 embryos initially. When I came. Ack for frozen embryo transfers we strongly wanted eSet. He seemed to push for multiple but we said no and he didn't bring it up again.

What specific things went wrong at USC?

Lost paperwork
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at USC.

Was told incorrect number of embryos after first frozen embryo transfer and then given incorrect info one more time after that!!

7

Doctor

Sami Jabara

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

0

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Unknown Success

9

Age 39

2 Fertility Medications

Diminished Ovarian Reserve

Male Factor

European

Income $50K - $99K

Writer

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr Chung listens well to our concerns and addresses them knowledgeably and carefully. She seems very proactive in helping us as an individual couple. She explains things in ways we can understand. She is candid yet talks about our situation in a way that maintains our dignity. I really appreciate that, especially for my husband because fertility treatment can feel so embarrassing.... Dr Chung is quick to reply to my emails when I have any questions and shows empathy

This clinic [USC - Los Angeles] is pretty easy to get to, located downtown. I’ve not had long wait times, and people are always kind when I go for blood draws and ultrasounds. They seem orderly and clean. Sometimes I wish the hours were more flexible, but I’ve never had a problem making an appointment.... The prices seem very competitive with other clinics.... They are quick to communicate with me anything I need to know or answer my questions.

How was your experience with Karine Chung at USC?

Dr Chung listens well to our concerns and addresses them knowledgeably and carefully. She seems very proactive in helping us as an individual couple. She explains things in ways we can understand. She is candid yet talks about our situation in a way that maintains our dignity. I really appreciate that, especially for my husband because fertility treatment can feel so embarrassing.

What's one piece of advice would you give a prospective patient of Karine Chung at USC?

Trust her to listen to what you want and feel. Then trust her judgment in how to best move forward.

During treatment, were you treated like a number or a human with Karine Chung at USC?

Dr Chung is quick to reply to my emails when I have any questions and shows empathy with my worri s or feats. She shows compassion as we work together to do what we can to achieve our pregnancy goals.

Describe the protocols Karine Chung used in your cycles at USC and their degree of success.

She ordered tests for me first to rule out any physical reasons why I’d been unable to conceive. We tried a cycle of clomid with timed intercourse. We are now mid-cycle with IVF

Describe your experience with the nursing staff at USC.

They are kind and helpful. They are quick to communicate with me anything I need to know or answer my questions.

Describe your experience with USC.

This clinic is pretty easy to get to, located downtown. I’ve not had long wait times, and people are always kind when I go for blood draws and ultrasounds. They seem orderly and clean. Sometimes I wish the hours were more flexible, but I’ve never had a problem making an appointment.

Describe the costs associated with your care under Karine Chung at USC.

The prices seem very competitive with other clinics.

Describe Karine Chung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

Our doctor was great about listening to us and agreeing to transfer multiple embryos, especially at my age. I think she takes each case individually and adjusts to the patient.

9

Doctor

Karine Chung

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, Unknown Success

8

Age 36

2 IUI

Endometriosis

Tubal Blockage

Black or African-American

Entrepreneur

1st of 2 Docs

Neutral

Success w/ Doc Not sure

Review of

Dr. Bendikson is professional, very knowledgeable and generous with her time. I appreciate her candor and what we've learned while in her care. Her approach plus the team she works with make visits feel productive and like we are taking the right steps toward our goals.... She is wonderful about explaining and giving info.... Dr. Bendikson and the staff at the office [USC - Fertility] always gave us their full attention any time when my fiance and I had visits with them. We had what felt like a hundred questions and the entire staff was accommodating and patient and informative at all times.

One weakness [USC - LA] is the parking :-) its L.A. I had to mention that--you will need to pay for parking, metered or they do have a garage. Also, you might have an appnt. with Dr. Bendikson and in the examination room an intern could be present or be the one providing the hands-on care....The prices seemed right in line with those for clinics that provide similar higher-levels of care.... Victoria is exactly what you need after having any treatment or care.

How was your experience with Kristin Bendikson at USC?

Dr. Bendikson is professional, very knowledgeable and generous with her time. I appreciate her candor and what we've learned while in her care. Her approach plus the team she works with make visits feel productive and like we are taking the right steps toward our goals.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

Ask questions and don't be afraid to get additional clarification if you need it. She is wonderful about explaining and giving info.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

Dr. Bendikson and the staff at the office always gave us their full attention any time when my fiance and I had visits with them. We had what felt like a hundred questions and the entire staff was accommodating and patient and informative at all times.

Describe your experience with your nurse at USC. (Assigned nurse: Victoria)

Victoria is exactly what you need after having any treatment or care. She is so patient, sweet, and polite.

Describe your experience with USC.

One weakness is the parking :-) its L.A. I had to mention that--you will need to pay for parking, metered or they do have a garage. Also, you might have an appnt. with Dr. Bendikson and in the examination room an intern could be present or be the one providing the hands-on care. This isn't unusual in Dr.'s offices and the staff are all amazing but just an FYI.

Describe the costs associated with your care under Kristin Bendikson at USC.

The prices seemed right in line with those for clinics that provide similar higher-levels of care. It wasn't "cheap" but not overly expensive.

8

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

8

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

10

Age 33 - 34

4 IUI

1 IVF

Diminished Ovarian Reserve

European

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Jabara, although no longer at USC Fertility, was wonderful. He is very direct, and doesn't sugarcoat much, but at the same time he is compassionate and very confident in the plan he lays out for your treatment. He explained everything in a way so that we felt comfortable with what the next steps and plans were going to be in order to conceive. You can tell he is passionate about his work, and while at time I could tell he was busy with lots of other patients or with teaching his residents, when it was time to meet with us, he gave us his full attention...

I have nothing but good things to say [about USC Fertility] ; the financial coordinator could have been a little quicker to respond via email to my questions, but she did get back to me within 3 business days usually...Come with all your questions written down on paper when you meet with him. We did this and he spent time going through each question, one by one with us...

How was your experience with Sami Jabara at USC?

Dr. Jabara, although no longer at USC Fertility, was wonderful. He is very direct, and doesn't sugarcoat much, but at the same time he is compassionate and very confident in the plan he lays out for your treatment. He explained everything in a way so that we felt comfortable with what the next steps and plans were going to be in order to conceive. You can tell he is passionate about his work, and while at time I could tell he was busy with lots of other patients or with teaching his residents, when it was time to meet with us, he gave us his full attention. We did 4 IUI's (4 negative pregnancy tests) with him at Kaiser, and one (successful) round of IVF with him at USC Fertility.

What's one piece of advice would you give a prospective patient of Sami Jabara at USC?

Come with all your questions written down on paper when you meet with him. We did this and he spent time going through each question, one by one with us.

Describe the protocols Sami Jabara used in your cycles at USC and their degree of success.

4 IUI's - 2 with clomid only, 2 with clomid and Menopur. 1 round of IVF (Gonal F, Menopur, Boost, Cetrotide)

Describe your experience with your nurse at USC. (Assigned nurse: Darlene Chavez)

From what I know, Darlene Chavez is no longer with USC Fertility.

Describe your experience with USC.

I have nothing but good things to say; the financial coordinator could have been a little quicker to respond via email to my questions, but she did get back to me within 3 business days usually.

Describe the costs associated with your care under Sami Jabara at USC.

one IVF cycle, with medications, was just under $20,000 approximately.

10

Doctor

Sami Jabara

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2014 - 2015, Successful

10

Age 27 - 28

1 IVF

Recurrent Pregnancy Loss

East Asian

Income $100K - $199K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Aline Ketefian USC

You may not see her [Dr. Ketefian] for every appointment, but she will be there for all the important appointments....She was humble enough to consult with other doctors regarding our treatment. She takes time to make decisions regarding treatment, which I appreciated. Her care felt very individualized. She's a great communicator- quick to answer emails and take further action if needed. Her enthusiasm when she shared the good news with us was genuine and really sweet.

Love the set up [at USC Fertility] - ultrasound, labs draws, procedure rooms all is in one place so it was very convenient. Only qualm is that parking is expensive, and they provide no validation....Monitoring appointments are at 7am for Dr Ketefians patients. I was usually out of there by 7:20~7:30. Weekends are a time window and you're seen by the physician on call, so it's a bit more busy during that time.

How was your experience with Aline Ketefian at USC?

She was very kind and gentle throughout the process. She was humble enough to consult with other doctors regarding our treatment. She takes time to make decisions regarding treatment, which I appreciated. Her care felt very individualized. She's a great communicator- quick to answer emails and take further action if needed. Her enthusiasm when she shared the good news with us was genuine and really sweet.

What's one piece of advice would you give a prospective patient of Aline Ketefian at USC?

You may not see her for every appointment, but she will be there for all the important appointments.

During treatment, were you treated like a number or a human with Aline Ketefian at USC?

She was very gentle in the way she spoke to me. Took time to answer all my questions. Didn't make me feel dumb for questions asked. I felt like she was really rooting for us.

Describe your experience with your nurse at USC. (Assigned nurse: Darlene Estrada )

Very professional, very well informed.

Describe your experience with USC.

Love the set up- ultrasound, labs draws, procedure rooms all is in one place so it was very convenient. Only qualm is that parking is expensive, and they provide no validation.

Describe your experience with your monitoring appointments at USC.

Monitoring appointments are at 7am for Dr Ketefians patients. I was usually out of there by 7:20~7:30. Weekends are a time window and you're seen by the physician on call, so it's a bit more busy during that time.

What specific things went wrong at USC?

Failed to call with results

Describe the specific things that went wrong at USC.

After our egg retrieval, we received a call regarding egg count, but we didn't receive a day 3 embryo report. Not sure if we were supposed to since we were transferring day 5s, but we ended up calling to get an update.

10

Doctor

Aline Ketefian

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Aline Ketefian USC

2019, Consult

10

Age 32

Black or African-American

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

[Dr. Kristin Bendikson] actually took the time to remember my name and was really reassuring that we’d find out my issues. She actually listened to my concerns...She was very blunt but informative. She also reassured me that my journey wasn’t over. Although we haven’t been able to move forward with any treatment right now I have no doubt in my mind that she will be the doctor who handles my treatment and everything from here on out

[The staff at USC] were so warm and welcoming. Walking into a fertility center for the first time is very scary. The nursing staff were just so gentle even with I was crying like a baby...The email communication isn’t that great. And I was also given mixed information about cost of testing and treatments. I was first told that testing would be about $350 per couple and that the cost would go towards future treatment which I later found out wasn’t true. I know prices of things change which is understandable but to be completely mislead was a little sketch

How was your experience with Kristin Bendikson at USC?

She was very blunt but informative. She also reassured me that my journey wasn’t over. Although we haven’t been able to move forward with any treatment right now I have no doubt in my mind that she will be the doctor who handles my treatment and everything from here on out.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

She’s blunt so be prepared.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

She actually took the time to remember my name and was really reassuring that we’d find out my issues. She actually listened to my concerns

Describe the protocols Kristin Bendikson used in your cycles at USC and their degree of success.

We didn’t get far enough into treatment for me to say.

Describe your experience with the nursing staff at USC.

They were so warm and welcoming. Walking into a fertility center for the first time is very scary. The nursing staff were just so gentle even with I was crying like a baby

Describe your experience with USC.

The email communication isn’t that great. And I was also given mixed information about cost of testing and treatments. I was first told that testing would be about $350 per couple and that the cost would go towards future treatment which I later found out wasn’t true. I know prices of things change which is understandable but to be completely mislead was a little sketch

Describe the costs associated with your care under Kristin Bendikson at USC.

$200 for diagnostic testing

What specific things went wrong at USC?

Provided conflicting information

Describe the specific things that went wrong at USC.

There was a mix up in information about pricing. We eventually got to the bottom of it and cleared everything up.

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019, Unsuccessful

10

9

Age 41

Surrogacy

Cancer

Diminished Ovarian Reserve

European

Income $200K - $499K

Teacher

2nd of 2 Docs

IVF With Other Docs

5 Embryo Freezing With Other Docs (cancer)

Surrogacy With Other Docs

Strongly Recommends

Unsuccessful

Review of

Dr. Paulson is incredible. He is compassionate, knowledgeable and in many ways the doctor "That started it all". We hit a road-block in our care, and he adjusted accordingly, and with confidence. He speaks to you with concern and respect and answers phone calls and emails quickly. ... He is a busy man, it seems as though he travels all of the world to present his research.

Strengths are the reputation, the facility and the doctors and nurses [at USC - Los Angeles]. The nurses that do the bloodwork are wonderful and the front desk is friendly. ... [nursing staff] Kind, responsive and considerate. ... Weaknesses are the wait time and the parking. The wait time during "clinic" can be long, bring something to read.

How was your experience with Richard Paulson at USC?

Dr. Paulson is incredible. He is compassionate, knowledgeable and in many ways the doctor "That started it all". We hit a road-block in our care, and he adjusted accordingly, and with confidence. He speaks to you with concern and respect and answers phone calls and emails quickly.

What's one piece of advice would you give a prospective patient of Richard Paulson at USC?

He is a busy man, it seems as though he travels all of the world to present his research. You do need to be patient/flexible with that. That is the time you may see another doctor.

During treatment, were you treated like a number or a human with Richard Paulson at USC?

Dr. Paulson is very sweet and knowledgeable. He takes his time and makes you feel like a priority. He has a great bedside manner.

Describe the protocols Richard Paulson used in your cycles at USC and their degree of success.

I don't know all the specifics. I know when one Lupron cycle didn't work he suggested a natural cycle.

Describe your experience with your nurse at USC. (Assigned nurse: Leslie)

Kind, responsive and considerate.

Describe your experience with USC.

Strengths are the reputation, the facility and the doctors and nurses. The nurses that do the bloodwork are wonderful and the front desk is friendly. Weaknesses are the wait time and the parking. The wait time during "clinic" can be long, bring something to read.

Describe the costs associated with your care under Richard Paulson at USC.

7800- gestational carrier FET

Describe Richard Paulson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

We did a multiple embryo transfer since he did not recommend I test my embryos.

10

Doctor

Richard Paulson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015 - 2018, Unsuccessful

9

8

Age 34 - 37

Diminished Ovarian Reserve

Poor Egg Quality

European

East Asian

Income $100K - $199K

Engineer

1st of 2 Docs

2 IUI With Other Docs

LGBTQ+

Strongly Recommends

Neutral

Unsuccessful

Review of

We tried two IVF cycles with medications [with Dr. Karine Chung] but never got viable eggs and had to abort the cycle each time. We currently are pursuing egg donor IVF...always very compassionate with us...She answered our myriad questions with patience. We attempted two IVF cycles with her and then after a break in treatment we have decided to return to her to try egg donation.

Teri [nurse at USC Fertility] was great and also answered all our questions. The staff were all well trained and were good at drawing blood. We enjoyed their sense of humor as well...Roughly $11k IVF, roughly $5K meds, though we weren't charged for everything because we did not complete the cycles. Sometimes there were additional fees such as ultrasounds...There's usually a wait and sometimes it's hard to know for how long. Mornings are particularly busy. Like most fertility clinics they don't take insurance. The financial counselors are great but sometimes it's hard to figure out all of the fees. They don't validate parking. There are great places to eat around.

How was your experience with Karine Chung at USC?

Dr. Chung is clearly very competent and was compassionate with us. She answered our myriad questions with patience. We attempted two IVF cycles with her and then after a break in treatment we have decided to return to her to try egg donation.

What's one piece of advice would you give a prospective patient of Karine Chung at USC?

Be prepared with a list of questions and take notes because there is a lot of information.

During treatment, were you treated like a number or a human with Karine Chung at USC?

Dr. Chung was always very compassionate with us.

Describe the protocols Karine Chung used in your cycles at USC and their degree of success.

We tried two IVF cycles with medications but never got viable eggs and had to abort the cycle each time. We currently are pursuing egg donor IVF.

Describe your experience with your nurse at USC. (Assigned nurse: Teri)

Teri was great and also answered all our questions. The staff were all well trained and were good at drawing blood. We enjoyed their sense of humor as well.

Describe your experience with USC.

There's usually a wait and sometimes it's hard to know for how long. Mornings are particularly busy. Like most fertility clinics they don't take insurance. The financial counselors are great but sometimes it's hard to figure out all of the fees. They don't validate parking. There are great places to eat around.

Describe the costs associated with your care under Karine Chung at USC.

Roughly $11k IVF, roughly $5K meds, though we weren't charged for everything because we did not complete the cycles. Sometimes there were additional fees such as ultrasounds.

Describe Karine Chung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

We didn't have experience with this

9

Doctor

Karine Chung

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Unknown Success

10

Age 39

1 Fertility Medications

Unexplained

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Dr Bendickson took time to listen to my complicated pregnancy history. She took time to examine my utuerus via ultrasound and suggested a plan of action I could start immediately. She was compassionate and kind... She put me on progesterone to see if I could possibly get pregnant on my own in the next couple cycles before starting IVF... She will go through your history and suggest the best corse of action . She is very detailed and caring

It seems like a very nice well run facility [USC- Los Angeles]. It is easy to get to. Everyone I spoke to was super friendly and explained things in great detail. I felt very comfortable and not just a number. I didn’t feel pressured to pursue treatment but was given all the information and resources I needed if I choose to... It cost $350 for my visit and I paid the pharmacy for my meds $107... They were so friendly and explained everything in great detail.

How was your experience with Kristin Bendikson at USC?

Dr Bendickson took time to listen to my complicated pregnancy history. She took time to examine my utuerus via ultrasound and suggested a plan of action I could start immediately. She was compassionate and kind

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

She will go through your history and suggest the best corse of action . She is very detailed and caring

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

Dr Bendickson was kind and explained everything well. She took the time to examine my uterus by ultrasound and careful go over the results. She took time to listen and go over my complicated pregnancy history and presented a clear plan.

Describe the protocols Kristin Bendikson used in your cycles at USC and their degree of success.

She put me on progesterone to see if I could possibly get pregnant on my own in the next couple cycles before starting IVF

Describe your experience with the nursing staff at USC.

They were so friendly and explained everything in great detail.

Describe your experience with USC.

It seems like a very nice well run facility. It is easy to get to. Everyone I spoke to was super friendly and explained things in great detail. I felt very comfortable and not just a number. I didn’t feel pressured to pursue treatment but was given all the information and resources I needed if I choose to

Describe the costs associated with your care under Kristin Bendikson at USC.

It cost $350 for my visit and I paid the pharmacy for my meds $107

Describe Kristin Bendikson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

She told me not to do any procedure that could result in twins because of my history of neural tube defects

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2018, Successful

10

Age 35 - 40

3 Embryo Freezing (cancer)

Surrogacy

Cancer

Diminished Ovarian Reserve

European

Income $200K - $499K

Teacher

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

She’s the best. I have seen many doctors during the few years, and she is easily the best doctor that has ever treated me. In addition, she is immersed in research and an educator which elevates her knowledge and approach to you as a patient....She is fantastic and incredibly warm. She remembers all the details of your case, it is very personal. Even when delivering hard news, she is compassionate and warm but clear.

Strengths [USC] are reputation, operating hours and staff. I would say the negatives are it can get busy and you may have a fellow from the medical school in the room with you which can be awkward at first.... It was organized. I liked going as early as possible.... Given my cycle was with a surrogate, some information was not given to my surrogate that delayed transfer. The next cycle worked, so at the end of the day, it was meant to be.

How was your experience with Karine Chung at USC?

She’s the best. I have seen many doctors during the few years, and she is easily the best doctor that has ever treated me. In addition, she is immersed in research and an educator which elevates her knowledge and approach to you as a patient.

What's one piece of advice would you give a prospective patient of Karine Chung at USC?

Go to the office early!

During treatment, were you treated like a number or a human with Karine Chung at USC?

She is fantastic and incredibly warm. She remembers all the details of your case, it is very personal. Even when delivering hard news, she is compassionate and warm but clear.

Describe the protocols Karine Chung used in your cycles at USC and their degree of success.

I don’t remember, it was in 2013-2014

Describe your experience with your nurse at USC. (Assigned nurse: Terrie)

They are great as well. Warm, knowledgeable and are available by phone and email.

Describe your experience with USC.

Strengths are reputation, operating hours and staff. I would say the negatives are it can get busy and you may have a fellow from the medical school in the room with you which can be awkward at first.

Describe your experience with your monitoring appointments at USC.

It was organized. I liked going as early as possible.

Describe the costs associated with your care under Karine Chung at USC.

Don’t remember, seemed competitive for the LA/OC area. As a cancer survivor, Chung has a discounted program.

Describe Karine Chung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

She does tailor number, 3 vs 5 to each individual.

What specific things went wrong at USC?

Provided conflicting information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at USC.

Given my cycle was with a surrogate, some information was not given to my surrogate that delayed transfer. The next cycle worked, so at the end of the day, it was meant to be.

10

Doctor

Karine Chung

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016 - 2018, Successful

10

Age 36 - 38

1 IVF

Endometriosis

Male Factor

Poor Egg Quality

Unexplained

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Every question and concern [with Dr. Karine Chung] was adddressed with timely compassion...We went to several doctors before we settled on her. She was thoughtful and treated us like more than a number. We felt like our losses and successes were hers. We had unique circumstances, which she handled with grace and competency...we had to go on lots more meds than the average person.

Teri [nurse at USC] helped us every step of the way. I had several scenarios where we weren’t able to get meds ordered fast enough and she answered and provided for us...Super easy to get in. Hours were long so you could make it. Appointments moved fast...Strengths are that they are very organized and you aren’t just a number to them. Can’t think of any weaknesses other than my own hesitations and fears about the process.

How was your experience with Karine Chung at USC?

We went to several doctors before we settled on her. She was thoughtful and treated us like more than a number. We felt like our losses and successes were hers. We had unique circumstances, which she handled with grace and competency.

What's one piece of advice would you give a prospective patient of Karine Chung at USC?

Go to her and don’t look back!

During treatment, were you treated like a number or a human with Karine Chung at USC?

Every question and concern was adddressed with timely compassion.

Describe the protocols Karine Chung used in your cycles at USC and their degree of success.

I’m afraid i don’t remember much except that we had to go on lots more meds than the average person.

Describe your experience with your nurse at USC. (Assigned nurse: Teri)

Teri helped us every step of the way. I had several scenarios where we weren’t able to get meds ordered fast enough and she answered and provided for us.

Describe your experience with USC.

Strengths are that they are very organized and you aren’t just a number to them. Can’t think of any weaknesses other than my own hesitations and fears about the process. Choose wisely as you get what you pay for!

Describe your experience with your monitoring appointments at USC.

Super easy to get in. Hours were long so you could make it. Appointments moved fast.

Describe the costs associated with your care under Karine Chung at USC.

$25,000 for my meds and the process including my husband’s ICSI.

Describe Karine Chung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

She let us choose, with her expert opinion but without judgement.

10

Doctor

Karine Chung

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2017, 13 Eggs Frozen

10

Age 34

1 Egg Freezing

East Asian

Income $200K - $499K

Business Executive

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr Bendikson knew who I was, always addressed my questions, and was very present through the whole process...I'm very grateful for Dr Bendikson - I had a very short time frame to get my eggs frozen before I had to leave the country, and my system was pretty suppressed due to decades of birth control. Dr Bendikson was patient, energetic and factual - kept me optimistic but realistic about the situation. We ended up getting pretty good results, and I cannot thank Dr Bendikson and all her partners enough for their professionalism throughout my process.

Not a terrible wait in general [at USC], staff was very friendly and helpful...About $10K total for egg retrieval... I also really appreciated the partnership among all the doctors at USC Fertility...I felt like at any given time I had multiple resources to go to... the operating model at USC Fertility - you won't see Dr Bendikson at every appointment, but all the doctors are great and they are all in a close partnership. Also the rotating schedules of all the doctors mean that monitoring appointments are very available, which is incredibly valuable.

How was your experience with Kristin Bendikson at USC?

I'm very grateful for Dr Bendikson - I had a very short time frame to get my eggs frozen before I had to leave the country, and my system was pretty suppressed due to decades of birth control. Dr Bendikson was patient, energetic and factual - kept me optimistic but realistic about the situation. We ended up getting pretty good results, and I cannot thank Dr Bendikson and all her partners enough for their professionalism throughout my process.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

Be open minded to the operating model at USC Fertility - you won't see Dr Bendikson at every appointment, but all the doctors are great and they are all in a close partnership. Also the rotating schedules of all the doctors mean that monitoring appointments are very available, which is incredibly valuable.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

Dr Bendikson knew who I was, always addressed my questions, and was very present through the whole process. I also really appreciated the partnership among all the doctors at USC Fertility...I felt like at any given time I had multiple resources to go to.

Describe your experience with USC.

Just a great experience overall - very professional staff and efficient operations. Highly recommended!

Describe your experience with your monitoring appointments at USC.

Not a terrible wait in general, staff was very friendly and helpful.

Describe the costs associated with your care under Kristin Bendikson at USC.

About $10K total for egg retrieval

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Successful

10

Age 36

Recurrent Pregnancy Loss

Income $200K - $499K

Doctor

2nd of 2 Docs

5 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Dr. Bendikson is very competent, knowledgable, and professional. At the same time, she is warm and caring. I trust her completely, feel that she is very up to date on the field, and never feel like she is pushing unnecessary procedures. She always answers any questions I have without making me feel like it is a silly question or that she is rushed. I am very happy with the care she has given me...

I was always seen in a timely manner [at USC Fertility], the front staff and nursing staff were always very pleasant, and I felt like the entire clinic was taking good care of me. I never felt like their goal was to make money off of me which is very important to me and differed from another REI office where I had a consultation. As an academic center, I know they hire smart, ethical, up to date physicians...

How was your experience with Kristin Bendikson at USC?

Dr. Bendikson is very competent, knowledgable, and professional. At the same time, she is warm and caring. I trust her completely, feel that she is very up to date on the field, and never feel like she is pushing unnecessary procedures. She always answers any questions I have without making me feel like it is a silly question or that she is rushed. I am very happy with the care she has given me.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

Don't be afraid to ask questions. She is very knowledgeable and open to educating.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

Dr. Bendikson and her entire office treated me very well. They were always warm and caring and made the process as easy as possible.

Describe your experience with your nurse at USC. (Assigned nurse: Vicky)

Vicky always had a smile on her face, was very prompt with emails, and went out of her way to accommodate me.

Describe your experience with USC.

I was always seen in a timely manner, the front staff and nursing staff were always very pleasant, and I felt like the entire clinic was taking good care of me. I never felt like their goal was to make money off of me which is very important to me and differed from another REI office where I had a consultation. As an academic center, I know they hire smart, ethical, up to date physicians.

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015, Unsuccessful

10

Age 43

2 IVF

2 Egg Freezing

Poor Egg Quality

European

Income $100K - $199K

Writer

2nd of 2 Docs

1 IUI With Other Docs

4 IVF With Other Docs

4 Egg Freezing With Other Docs

Strongly Recommends

Unsuccessful

Review of

Dr. Bendikson is incredibly knowledgeable and compassionate. She works with an amazing team, and I would recommend USC Fertility to anyone... The entire team of doctors and nurses all know and care about my treatment. I didn't realize how much I needed that connection until I had it.

It's a well-oiled machine at [USC Fertility]; however, the clinic is not as big as others & the doctors meet with you in person every time, so sometimes the wait for ultrasounds can be longer... The entire team of doctors and nurses all know and care about my treatment. I didn't realize how much I needed that connection until I had it.

How was your experience with Kristin Bendikson at USC?

Dr. Bendikson is incredibly knowledgeable and compassionate. She works with an amazing team, and I would recommend USC Fertility to anyone.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

Ask all the questions you want. She'll answer them.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

USC Fertility is amazing. The entire team of doctors and nurses all know and care about my treatment. I didn't realize how much I needed that connection until I had it. My previous doctor's office was super busy, and I never saw or spoke with my doctor until my egg retrieval. At USC Fertility, it's always a doctor who does the ultrasounds, and they all know where I am in the cycle and how I'm doing.

Describe your experience with your nurse at USC. (Assigned nurse: Vicki)

Vicki is dedicated to her job in such a wonderful way. She gives me her full attention and is very thorough.

Describe your experience with your monitoring appointments at USC.

It's a well-oiled machine at USC; however, the clinic is not as big as others & the doctors meet with you in person every time, so sometimes the wait for ultrasounds can be longer.

10

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015, Successful

10

Age 40

2 IVF

Diminished Ovarian Reserve

PCOS

European

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

I did two rounds of IVF. Neither time did any embryos make it to freezing. The first time didn't work, but I felt Dr Paulson really looked at different options for me and the next time it was successful! Dr Paulson is blunt, but very nice.

I got the feeling this [USC Fertility] isn't a clinic where they will hold your hand or be OK if you call twenty times a day...Monitoring hours are in the morning. Since I had to go to work they were great about letting me come in a little early.

How was your experience with Richard Paulson at USC?

I did two rounds of IVF. Neither time did any embryos make it to freezing. The first time didn't work, but I felt Dr Paulson really looked at different options for me and the next time it was successful!

What's one piece of advice would you give a prospective patient of Richard Paulson at USC?

I got the feeling this isn't a clinic where they will hold your hand or be OK if you call twenty times a day.......I never really needed that so the experience was great for me, but just keep that in mind.

During treatment, were you treated like a number or a human with Richard Paulson at USC?

Dr Paulson is blunt, but very nice. He's also rated one of the top fertility docs in the nation, so I didn't mind that he was blunt.

Describe your experience with the nursing staff at USC.

The nurses here can draw blood so quick you don't even feel it! Which is huge when your getting a blood draw three times a week.

Describe your experience with your monitoring appointments at USC.

Monitoring hours are in the morning. Since I had to go to work they were great about letting me come in a little early.

What specific things went wrong at USC?

Failed to call with results

Describe the specific things that went wrong at USC.

Someone did forget to call me and tell me what time to take my trigger shot, but it was just an oversight and they apologized.

10

Doctor

Richard Paulson

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018, Successful

10

Age 38

Male Factor

Latinx

Income $50K - $99K

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

She [Dr. Chung] was compassionate and open. She made sure to communicate with us every step of the way. We are grateful for her efforts. She was aware of our needs. Hopefully she will feel of our appreciation and gratitude....Nice office []USC Fertility] and doctor... Strengths were compassionate, organized and thorough. Everyone answered our questions and treated us with respect. We even had great help on weekends.

Everyone [USC Fertility] was compassionate and organized. We were happy to see people and were excited for their hope....No weaknesses. Strengths were compassionate, organized and thorough. Everyone answered our questions and treated us with respect. We even had great help on weekends. Super grateful to have gotten to know everyone....Nice office and doctor...She [Dr. Chung] was compassionate and open. She made sure to communicate with us every step of the way.

How was your experience with Karine Chung at USC?

She was compassionate and open. She made sure to communicate with us every step of the way. We are grateful for her efforts. She was aware of our needs. Hopefully she will feel of our appreciation and gratitude.

What's one piece of advice would you give a prospective patient of Karine Chung at USC?

Just go along with the ride.

During treatment, were you treated like a number or a human with Karine Chung at USC?

Nice office and doctor

Describe the protocols Karine Chung used in your cycles at USC and their degree of success.

Sorry don’t remember

Describe your experience with your nurse at USC. (Assigned nurse: Teri)

Everyone was compassionate and organized. We were happy to see people and were excited for their hope.

Describe your experience with USC.

No weaknesses. Strengths were compassionate, organized and thorough. Everyone answered our questions and treated us with respect. We even had great help on weekends. Super grateful to have gotten to know everyone.

Describe the costs associated with your care under Karine Chung at USC.

$25,000 for total package

Describe Karine Chung's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at USC.

N/A

10

Doctor

Karine Chung

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2016, Unknown Success

9

Age 39

Diminished Ovarian Reserve

Income $100K - $199K

Only Doc Seen

Egg Freezing With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

She [Dr. Chung] said I could do egg freezing but that it may take 3 rounds or so to gather enough eggs, which would just be too expensive. I was 39 at the time. I am now hoping to try and just get pregnant with donor sperm and want to go back to her. ... Be open to the options she recommends. ... Very expensive.. I think $500 for consultation [at USC] ... She was very kind and honest- so respectful.

Very long wait times even with an appointment [USC - Los Angeles], so be prepared to wait. There were always many people in waiting room and then even when you are in your private room for appt you will have to wait longer than you think. ... Very expensive.. I think $500 for consultation and process would have been approx $13k each cycle ... [Nursing staff] Very nice. Just did blood draws with them.

How was your experience with Karine Chung at USC?

She said I could do egg freezing but that it may take 3 rounds or so to gather enough eggs, which would just be too expensive. I was 39 at the time. I am now hoping to try and just get pregnant with donor sperm and want to go back to her.

What's one piece of advice would you give a prospective patient of Karine Chung at USC?

Be open to the options she recommends.

During treatment, were you treated like a number or a human with Karine Chung at USC?

She was very kind and honest- so respectful.

Describe the protocols Karine Chung used in your cycles at USC and their degree of success.

We just did testing

Describe your experience with the nursing staff at USC.

Very nice. Just did blood draws with them.

Describe your experience with USC.

Very long wait times even with an appointment, so be prepared to wait. There were always many people in waiting room and then even when you are in your private room for appt you will have to wait longer than you think.

Describe the costs associated with your care under Karine Chung at USC.

Very expensive.. I think $500 for consultation and process would have been approx $13k each cycle

9

Doctor

Karine Chung

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2013 - 2015, Unsuccessful

9

Age 38 - 40

1 IVF

Diminished Ovarian Reserve

Male Factor

Uterine Fibroids

South Asian

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

He [Dr Jabara] is very sensitive and encouraging...Very thorough and knows his field...Make sure you come up with specific questions when visit[ing]....Darlene [nurse at USC Fertility] was very responsive and detail oriented. Always answered my questions and helped me through the process. Cynthia was also very helpful and supportive. They were part of my family during the process

Darlene [nurse at USC Fertility] was very responsive and detail oriented. Always answered my questions and helped me through the process. Cynthia was also very helpful and supportive. They were part of my family during the process

How was your experience with Sami Jabara at USC?

Very thorough and knows his field

What's one piece of advice would you give a prospective patient of Sami Jabara at USC?

Make sure you come up with specific questions when visit

During treatment, were you treated like a number or a human with Sami Jabara at USC?

He is very sensitive and encouraging

Describe the protocols Sami Jabara used in your cycles at USC and their degree of success.

12 eggs retrieved, 9 was matured to fertilized, 4 embryos and implanted with one survived for 6 weeks then miscarriage due to maternal chromosome adnormality

Describe your experience with your nurse at USC. (Assigned nurse: rn lauren then rn Darlene Estrada)

Darlene was very responsive and detail oriented. Always answered my questions and helped me through the process. Cynthia was also very helpful and supportive. They were part of my family during the process

Describe the costs associated with your care under Sami Jabara at USC.

About 13000

9

Doctor

Sami Jabara

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

2014, 19 Eggs Frozen

8

9

Age 36

1 Egg Freezing

South Asian

Income $100K - $199K

Lawyer

Only Doc Seen

Neutral

Strongly Recommends

Successful

Review of

Dr. Bendikson did all of my ultrasounds and of course the procedure, and I appreciated her candid, matter of fact nature...Will be totally upfront with you about what to expect from the procedure, and adjusts the dosages of he medications as necessary.

The care was generally good, though most of my in person treatment was with my RN, who was terrific. [The USC Fertility nurses were ] warm, kind and always kept me up to date on my test results.

How was your experience with Kristin Bendikson at USC?

She's very pleasant but not overly saccharine. Will be totally upfront with you about what to expect from the procedure, and adjusts the dosages of he medications as necessary.

What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?

Don't expect someone super touchy feely.

During treatment, were you treated like a number or a human with Kristin Bendikson at USC?

The care was generally good, though most of my in person treatment was with my RN, who was terrific. Dr. Bendickson did all of my ultrasounds and of course the procedure, and I appreciated her candid, matter of fact nature.

Describe your experience with your nurse at USC. (Assigned nurse: Victoria )

Warm, kind and always kept me up to date on my test results.

Describe your experience with USC.

Usc fertility handles a variety of fertility related issues.

Describe your experience with your monitoring appointments at USC.

Very easy - I went in during the monitoring hours and never waited longer than 30 minutes to be seen.

Describe the costs associated with your care under Kristin Bendikson at USC.

About 12,000 for the entire egg freezing regimen and retrieval.

8

Doctor

Kristin Bendikson

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

9

Clinic

USC

Los Angeles

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of