Rated 8.7
Strongly recommend: 71%Neutral: 19%Don't recommend: 11%8.7
71% strongly recommend
53 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.4
8.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,024
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Los Angeles
1127 Wilshire Boulevard
Los Angeles, CA 90017

53 patient reviews

2019, Successful
NPS
10
NPS
10
Age 31
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Aline Ketefian was] Very respectful and caring during a very sensitive time of our life...listened to us, talked to us even explained things more then once if we didn’t understand ( as you know it’s a lot to take in ) she is so patient and kind we felt comfortable right away and never a moment did we feel out of place/lost. Going through this journey is basically heartbreaking but having a Dr. like Dr.Ketefian has made it less tough. She explained everything to us very clear for what would be best for us, you can tell how knowledgeable she is and takes her time to talk to you and hear your story. Happy and thankful to say we have are pregnant now!!!! Dr.Ketefian thank you for everything you have done for us!
[USC was] very organized and always treated nicely! Staff and nurses are also very knowledgeable and caring. Always happy to answer any questions even if you have already asked them! Quick responses to emails and phone calls!...[nurses were] Excellent, positive and professional...[Dr. Aline Ketefian was] Very respectful and caring during a very sensitive time of our life...listened to us, talked to us even explained things more then once if we didn’t understand ( as you know it’s a lot to take in ) she is so patient and kind we felt comfortable right away and never a moment did we feel out of place/lost. Going through this journey is basically heartbreaking but having a Dr. like Dr.Ketefian has made it less tough. She explained everything to us very clear for what would be best for us, you can tell how knowledgeable she is and takes her time to talk to you and hear your story. Happy and thankful to say we have are pregnant now!!!! Dr.Ketefian thank you for everything you have done for us!
How was your experience with Aline Ketefian at USC?
Dr.Ketefian listened to us, talked to us even explained things more then once if we didn’t understand ( as you know it’s a lot to take in ) she is so patient and kind we felt comfortable right away and never a moment did we feel out of place/lost. Going through this journey is basically heartbreaking but having a Dr. like Dr.Ketefian has made it less tough. She explained everything to us very clear for what would be best for us, you can tell how knowledgeable she is and takes her time to talk to you and hear your story. Happy and thankful to say we have are pregnant now!!!! Dr.Ketefian thank you for everything you have done for us!
What's one piece of advice would you give a prospective patient of Aline Ketefian at USC?
Go and see her, make that appointment!
During treatment, were you treated like a number or a human with Aline Ketefian at USC?
Very respectful and caring during a very sensitive time of our life
Describe your experience with the nursing staff at USC.
Excellent, positive and professional
Describe your experience with USC.
Well communicated, very organized and always treated nicely! Staff and nurses are also very knowledgeable and caring. Always happy to answer any questions even if you have already asked them! Quick responses to emails and phone calls!
10
Doctor
Aline Ketefian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
USC
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 30
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Kristin Bendikson] wasn’t as compassionate we would like . We felt like we were being rushed thru process in a way . But she was respectful...She was always being paved to the OR . She’s busy we get it . but once we were getting Ultra sounds for weekly visits just seemed like rushed I guess . she was knowledgeable and gave us her course of treatment...ask many questions . Get both sides of her opinion .
Very busy clinic [at USC] . DR get paged daily to OR . Staff was organized and prepared well. Everyone was kind and smiled . even the secretaries are nice and helpful. Clean environment and equipment well kept...[the nursing staff at USC was] Very supportive . Professional...The blood genetics was pricey . Overall the visits were pricey. I guess expected . They were able to provide a discount code for the pre natal vitamins that helped costs .
How was your experience with Kristin Bendikson at USC?
dr was respectful and met with us. She was always being paved to the OR . She’s busy we get it . but once we were getting Ultra sounds for weekly visits just seemed like rushed I guess . she was knowledgeable and gave us her course of treatment.
What's one piece of advice would you give a prospective patient of Kristin Bendikson at USC?
ask many questions . Get both sides of her opinion .
During treatment, were you treated like a number or a human with Kristin Bendikson at USC?
Dr wasn’t as compassionate we would like . We felt like we were being rushed thru process in a way . But she was respectful .
Describe the protocols Kristin Bendikson used in your cycles at USC and their degree of success.
Px pre NaTals , did a wide blood work up . Genetic testing . Gave my wife hormone tx to be inserted vaginaly for optimal environment for embryo . and ultra sounds weekly to monitor. Growth .
Describe your experience with the nursing staff at USC.
Very supportive . Professional. Talk about all the paper work especially when they took 11 vials of blood
Describe your experience with USC.
Very busy clinic . DR get paged daily to OR . Staff was organized and prepared well. Everyone was kind and smiled . even the secretaries are nice and helpful. Clean environment and equipment well kept
Describe the costs associated with your care under Kristin Bendikson at USC.
The blood genetics was pricey . Overall the visits were pricey. I guess expected . They were able to provide a discount code for the pre natal vitamins that helped costs .
7
Doctor
Kristin Bendikson
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
USC
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
8
NPS
7
Age 34 - 36
4 IUI
PCOS
Unexplained
Latinx
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
[Dr. Aline Ketefian is a] Wonderful doctor and extremely kind and professional. She explained all the procedures, and was very thorough with her treatment. If I had only seen her each visit I think it would have made a big different. Wish the treatment had worked. Only real problem was seeing so many different doctors due to the amount of visits, and the location was very stressful to get to due to the hours she could see me and traffic.
There are a lot of doctors and patients [at USC]. They can only really see you in the morning which is the worst time due to traffic and it's very stressful to get there. I often would have to wait a long time for my appointment. You don't get to see your doctor as often as you would like due to the amount of patients and doctors. But they are very kind and professional, just a little stressful...[Dr. Aline Ketefian is a] Wonderful doctor and extremely kind and professional. She explained all the procedures, and was very thorough with her treatment. If I had only seen her each visit I think it would have made a big different. Wish the treatment had worked. Only real problem was seeing so many different doctors due to the amount of visits, and the location was very stressful to get to due to the hours she could see me and traffic.
How was your experience with Aline Ketefian at USC?
Wonderful doctor and extremely kind and professional. She explained all the procedures, and was very thorough with her treatment. If I had only seen her each visit I think it would have made a big different. Wish the treatment had worked. Only real problem was seeing so many different doctors due to the amount of visits, and the location was very stressful to get to due to the hours she could see me and traffic.
Describe your experience with USC.
There are a lot of doctors and patients. They can only really see you in the morning which is the worst time due to traffic and it's very stressful to get there. I often would have to wait a long time for my appointment. You don't get to see your doctor as often as you would like due to the amount of patients and doctors. But they are very kind and professional, just a little stressful.
8
Doctor
Aline Ketefian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
USC
Los Angeles
NPS
Nursing Staff
3 of 5