UT Medicine Fertility Center

3 doctors work here

Rated 9.2
Strongly recommend: 70%Neutral: 25%Don't recommend: 5%9.2
70% strongly recommend
19 reviews
Operations
9.7
9.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.8
9.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.6
9.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
219
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Antonio
8300 Floyd Curl Drive
San Antonio, TX 78229
210-450-9500

19 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
10
10
Age 39 - 40
4 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Robinson is very evidenced based, which I prefer so he may not agree or recommend some of the "fertility treatments (homeopathic)" that are said or could possibly improve fertility. But, if you have questions, ask. He will never make you feel stupid for asking. Or if there is something you want to try with your protocol, ask. He is always open to talking through things.
The [UT Medicine Fertility Center] clinic is one of the least expensive, if not THE least expensive in my area but with the type of care and coordination you receive from the providers and staff, you wouldn't know it. I have always received quality care from the UT Health and am happy to continue my journey with them. They have become an extension of my family over the last 8 months and I feel so fortunate to have found such a caring and compassionate team.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson is not only smart and genuine, he is also very caring and compassionate. He is able to deliver good and bad news in ways that make you understand. Although the clinic has a busy case load, Dr. Robinson ensures he spends as much time with his patients as needed. I did not always see him for monitoring appointments but all of the providers at UT are amazing. I knew that Dr. Robinson was always behind the scenes making any necessary changes to protocols. He ensured he was the one that would do my egg retrieval and my embryo transfer. In my opinion, those are two very special moments during the process. Dr. Robinson takes time to get to know his patients so he is able to best provide a good treatment plan. Options are provided and he explains potential risks and benefits, answers questions but ultimately left decisions up to me. He would always give his professional opinion but would never push any procedures or extras that weren't absolutely needed for my specific case. He always thoroughly explained next steps and I never felt lost or had any misunderstandings with my protocols. I would 110% recommend Dr. Robinson to anyone looking for a warm provider with amazing bedside manner, who is not only very smart but also very patient as well.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson is very evidenced based, which I prefer so he may not agree or recommend some of the "fertility treatments (homeopathic)" that are said or could possibly improve fertility. But, if you have questions, ask. He will never make you feel stupid for asking. Or if there is something you want to try with your protocol, ask. He is always open to talking through things.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson and his nursing staff have some of the best bedside manner I have ever encountered with any provider. I work in healthcare and provide an high level of service to my patients and when I see a provider, I expect the same. Dr. Robinson and his team do just that. They go above and beyond to ensure that the patient (and partner) understand all recommended treatments as well as other possible options. Dr. Robinson always involved myself and my husband in our care and spent time with us answering questions. We never felt rushed and always left appointments feeling confident in next steps and the reasoning why we were doing something. Dr. Robinson's staff of nurses are simply incredible. They provide a genuine, kind, and encouraging environment. They are there through the good, the bad, and the ugly. They celebrate with you and the mourn with you. All questions or concerns that may arise after appointments or in between appointments are answered quickly and with detail. They never made me feel like I was a bother or asking too many questions and, in fact, encouraged me to continue to ask questions, even if I thought that they didn't really matter. Before my first retrieval, I was tested for COVID as part of the standard protocol. This was the day before my scheduled ER. Unfortunately, my test came back positive although I was completely asymptomatic. Obviously my retrieval was cancelled but Dr. Robinson went out of his way that same night and made a personal phone call to me. He offered to restart the cycle, without charging me (outside of the cost of medication, which he had no control over) once my isolation was over and my COVID had cleared. I went on to have a very successful retrieval a couple months later. Dr. Robinson understands how important, stressful, emotional, and expensive infertility can be. He understands that we are people and not simply funding for the clinic. The clinic is one of the least expensive, if not THE least expensive in my area but with the type of care and coordination you receive from the providers and staff, you wouldn't know it. I have always received quality care from the UT Health and am happy to continue my journey with them. They have become an extension of my family over the last 8 months and I feel so fortunate to have found such a caring and compassionate team.
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
I used a generic pharmacy out of Houston to save on cost. I was given options of overseas, name brand, or the generic. I had a good AMH (5.3) for my age (39) so he prescribed microdose HCG and FSH. I stimmed for about 5 days before adding Ganirelex. I triggered on day 8 and had my retrieval on day 10. He was able to retrieve 16 eggs, 12 fertilized normally, and we were able to get 6, day 5 blastocysts and one, day 6 blastocyst. (4 good, 3 fair)
Describe your experience with your nurse at UT Medicine Fertility Center. (Assigned nurse: Yalanda)
There are no words to describe how thankful I am for all the staff. They answer questions on the portal, on average within a couple of hours. They have NEVER made me feel bad for asking so many questions and actually encourage it. They understand that this whole process is emotionally, financially, and physically exhausting. They truly care for their patients and genuinely want a positive outcome for their patients. They are always so understanding and caring and always know what to say. I have always felt so comfortable with them and love that they celebrate my wins and mourn my losses. They have become and extension of my family and I always look forward to seeing them.
Describe your experience with UT Medicine Fertility Center.
Before I was a patient, I had a very difficult time getting in touch with someone to answer my questions. This turned me off at first but I was encouraged to set up a consultation by people who received treatment at UT. I am so glad I did. After I became a patient of Dr. Robinson, communication was NEVER an issue. Making appointments and getting in touch with the staff was always very easy. I will say that there was one fee that I was charged unexpectedly. I take blame for part of that because my insurance isn't the easiest to understand. I received a bill for a second HCG from Quest. Had I know I would be charged, I would have gotten the blood draw from my PCP. Other fees that I did have to pay, I was notified about several days prior to the appointment so there were no surprises. They don't hide the cost of their services, so just ask.
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
The IVF bundle was $6,000. This included all monitoring, retrieval, and one transfer. I think the price has gone up to $6250 since 1/1/22. ICSI, freezing, and storage were all additional costs. ICSI is required for PG testing. Biopsy fees were $2000 to the clinic and additional cost to Cooper Genomics. After successful transfer, viability scans are $284 for self pay.
Describe Randal Robinson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
This was something that was discussed with Dr. Robinson at my initial consultation. We weren't sure if we wanted to test our embryos so we agreed that if we did not, we would transfer two non-tested embryos. Because we opted to not test, we transferred two. I asked Dr. Robinson to choose the two that we transferred and he and the embryologist choose the two to transfer. We opted for 2 due to my age.
What specific things went wrong at UT Medicine Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at UT Medicine Fertility Center.
After my retrieval, I received a day 1 and day 3 call at around 11:30 am both times. I was told I would be called on day 5, which was a Saturday. (The clinic is open on Saturday) By noon, I had not received a call but assumed it was because they were probably on a skeleton crew and would call me a little later. By 3pm, no call. So I sent a portal message. I did not receive a call or message on day 5 but on day 6 my nurse did message me through the portal and apologized. They received the embryologist report late and that's why I wasn't notified. I would have preferred to have been told I would be called day 5 OR 6 so I wasn't so anxious waiting for that call but I did appreciate the message on a Sunday.
10
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 28 - 29
Unexplained
Latinx
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Yetunde Ibrahim] was very caring, knowledgeable, and thoroughly explained potential issues and our test results. She was sensitive to our emotional state, answered our never ending questions, and helped us make logical treatment choices. She shared resources to help us cope such as a referral to a reproductive psychologist and was supportive in our decision to wait 6 months before starting treatment. I’m excited to begin IVF under Dr. Ibrahim’s care next month!
Their [UT Medicine Fertility Center] strength is being a small clinic and being able to offer personalized care. Most importantly, treatment plans are also relatively affordable. I love that they have a waiting area separate from the OBGYN clinic. Test results and communication with the clinic is very easy using the MyChart app.
How was your experience with Yetunde Ibrahim at UT Medicine Fertility Center?
She was very caring, knowledgeable, and thoroughly explained potential issues and our test results. She was sensitive to our emotional state, answered our never ending questions, and helped us make logical treatment choices. She shared resources to help us cope such as a referral to a reproductive psychologist and was supportive in our decision to wait 6 months before starting treatment. I’m excited to begin IVF under Dr. Ibrahim’s care next month!
What's one piece of advice would you give a prospective patient of Yetunde Ibrahim at UT Medicine Fertility Center?
Make a list of questions before each appointment to make sure you get all the information you need.
During treatment, were you treated like a number or a human with Yetunde Ibrahim at UT Medicine Fertility Center?
She was caring and really took the time to hear our full story of our miscarriage and subsequent emotional difficulty when trying to conceive again unsuccessfully. She was very empathetic towards our painful story.
Describe the protocols Yetunde Ibrahim used in your cycles at UT Medicine Fertility Center and their degree of success.
Have not started treatment yet so I don’t know what the protocol will be.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
The staff was very attentive and quick to respond to my questions.
Describe your experience with UT Medicine Fertility Center.
Their strength is being a small clinic and being able to offer personalized care. Most importantly, treatment plans are also relatively affordable. I love that they have a waiting area separate from the OBGYN clinic. Test results and communication with the clinic is very easy using the MyChart app.
Describe the costs associated with your care under Yetunde Ibrahim at UT Medicine Fertility Center.
IVF BUNDLE $6,250 (due day of baseline ultrasound) Fee per IVF cycle which includes: Ultrasounds during stimulation Estradiol levels during stimulation 1 retrieval 1 embryo transfer 1 serum pregnancy test SERVICES NOT INCLUDED IN IVF BUNDLE (due day of retrieval) Required Anesthesia $500 self pay cash/check only
10
Doctor
Yetunde Ibrahim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2021, Successful
6
6
Age 28
6 Fertility Medications
PCOS
European
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Successful
I liked that he was understanding of our past treatments when we lived in another state and he was also conscious of our financial situation when it came to testing before starting treatment...I only saw Dr. Robinson on my last visit to the fertility center since they rotate through the doctors there but he was my assigned doctor...I had already had a lot of anxiety so his calmness helped me to stay calm
I paid per visit/ultrasound [ at UT Medicine Fertility Center] since my body takes longer to react to the medications...The clinic is clean. You have to pay for parking and sometimes it is hard to find a spot so plan for that before you come...I think this clinic is good for saving money if you need more intensive treatment...I also left a few appointments with a lot of questions and ended up having to call and ask for clarification
How was your experience with Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson first met with me over zoom. He was willing to do the treatment that worked for our first child (we were trying for number 2). I liked that he was understanding of our past treatments when we lived in another state and he was also conscious of our financial situation when it came to testing before starting treatment.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
I think this clinic is good for saving money if you need more intensive treatment. Since we only need timed intercourse with a trigger shot, they don’t have one price for the treatment and we had to ou per visit/ultrasound which ended up being more expensive than when we did it at another center. If you need IVF then this clinic will help you save money.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
I only saw Dr. Robinson on my last visit to the fertility center since they rotate through the doctors there but he was my assigned doctor. I had heavy bleeding and thought I had miscarried. Dr. Robinson asked for information about the bleeding but didn’t waste any time by checking on the ultrasound to see if my fears were confirmed. I had already had a lot of anxiety so his calmness helped me to stay calm and I was shocked to see the baby on the ultrasound.
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
I started with a double dosage of letrozole and when my follicle was still too small. I took a triple dosage the next week. The ultrasound showed growth but it still wasn’t ready for the trigger shot. I had to wait a few days and then take the trigger shot. We were told to try the next couple days and then wait two weeks and do a home pregnancy test. I did and it was positive. I hadn’t been given any more information so I figured I would wait and then schedule my first OB appointment. But the OB wouldn’t schedule me until I had my pregnancy confirmed at the fertility clinic. I did a blood test and then an ultrasound a few weeks later to confirm the pregnancy.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
When I started having bleeding at 7 weeks pregnant I messaged the clinic since I was on vacation and got a response from a nurse. There was no sympathy and they just told me to go to an ER which I was unable to do since I was out of state and my insurance wouldn’t cover it. I did get a message later from a different nurse that expressed sympathy for my situation. I also left a few appointments with a lot of questions and ended up having to call and ask for clarification. I was able to fill in the blanks sometimes because I had already gone through treatment before but they did some things differently that weren’t explained and I had to call to figure out my treatment plan.
Describe your experience with UT Medicine Fertility Center.
The clinic is clean. You have to pay for parking and sometimes it is hard to find a spot so plan for that before you come. You pay before each visit (if you are doing timed intercourse) and you pay at the clinic.
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
I paid per visit/ultrasound and since my body takes longer to react to the medications, I needed more than the “average” timed intercourse patient. It was somewhere around $365 per ultrasound. The initial consultation was around $500. And I paid for all the medications at the pharmacy. I can’t remember the cost of the letrozole but the trigger shot was around $200. I paid around $50 for the blood pregnancy test, as well.
What specific things went wrong at UT Medicine Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at UT Medicine Fertility Center.
I was told my positive treatment cycle for my first child would be reproduced at this clinic, which was double dosage of letrozole, estrogen to thicken lining, trigger shot, progesterone suppositories. I started the cycle with the assumption that the treatment would be the same. I took multiple dosages of the letrozole but when I was told my lining was a little thin, I was not given the estrogen suppositories. Then after the trigger shot, I didn’t taken progesterone suppositories and didn’t find out about these changes until I called to ask and was only told “we don’t do that here.”
6
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 47
IVF
Donor Eggs
Other
Black or African-American
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
After doing IVF seven years straight [Dr. Schenken] was the only doctor that were able to finally enable me to become pregnant. He listen to all my concerns he was willing to do above and beyond to make this happen for me and my family. He made the process easy and he was easy to understand the process...He did the natural FET. What is basically you have to ovulate regularly. And once you ovulate he will monitor you to do your frozen embryo transfer...I can’t express my joy and happiness of him being my doctor...pregnant now at 32 weeks
The strength of the clinic [at UT Medicine Fertility Center] that is a very small clinic that give you individual care. The weakness because it is a small clinic you have a waiting period to be seen. And they do not have a lot of bells and whistle’s but they have the Ivf down to a science that which makes it worth going there. Even though it’s a learning hospital it is worth going in a very well-kept secret here in San Antonio
How was your experience with Robert Schenken at UT Medicine Fertility Center?
Dr Schenken Was truly amazing. After doing IVF seven years straight he was the only doctor that were able to finally enable me to become pregnant. He listen to all my concerns he was willing to do above and beyond to make this happen for me and my family. He made the process easy and he was easy to understand the process. I’m very welcoming towards any ideas I had. I can’t express my joy and happiness of him being my doctor and her Sesli being pregnant now at 32 weeks.
What's one piece of advice would you give a prospective patient of Robert Schenken at UT Medicine Fertility Center?
My advice is to trust and believe in the process that he has for you.
During treatment, were you treated like a number or a human with Robert Schenken at UT Medicine Fertility Center?
Truly give you individual care
Describe the protocols Robert Schenken used in your cycles at UT Medicine Fertility Center and their degree of success.
He did the natural FET. What is basically you have to ovulate regularly. And once you ovulate he will monitor you to do your frozen embryo transfer.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
The nurse staff was wonderful very understanding about the situation and the reason why you’re there in their office. Also gave you encouragement that trust the process and it to happen for you.
Describe your experience with UT Medicine Fertility Center.
The strength of the clinic that is a very small clinic that give you individual care. The weakness because it is a small clinic you have a waiting period to be seen. And they do not have a lot of bells and whistle’s but they have the Ivf down to a science that which makes it worth going there. Even though it’s a learning hospital it is worth going in a very well-kept secret here in San Antonio as the best IVF clinic in town.
Describe the costs associated with your care under Robert Schenken at UT Medicine Fertility Center.
Luckily we were covered by Tricare for all our labs in doctors appointment and just had to pay out of pocket for the frozen embryo transfer
Describe Robert Schenken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
It’s really up to the doctor what he feels is best for your condition and your situation if you should do more than one embryo transfer.
10
Doctor
Robert Schenken
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
10
10
Age 39
Endometriosis
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Randal Robinson] was thorough. We had multiple questions and never felt like we were asking stupid questions. He was engaged in the conversation...He told me that I could be eligible for medication reduction costs if I wanted to talk to a company that works with cancer patients. I applied through the LiveStrong program, and was accepted, but still needed to come up with close to $9k.
The only thing I would change about this Clinic [UT Medicine Fertility Center] would be, that they would allow multiple payment plan options. Coming up with a big lump sum of money is difficult. Especially if the patient has other medical problems...She [nurse] walked me through the process, she helped prepare me for the examination. She helped eased my nerves. I am in a wheelchair and she helped get me on the table.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
I have Desmoid Tumors and my OBGYN oncologist suggested that I speak with Dr. Robinson about preserving embryos. My Hematologist agreed. So we went for a consultation. We asked many questions and if the cost wasn't a factor, we would have promptly started the egg retrieval process. Unfortunately, the cost was more than we thought without a payment plan option. Due to medical bills our credit cards were high and we couldn't afford to begin. He told me that I could be eligible for medication reduction costs if I wanted to talk to a company that works with cancer patients. I applied through the LiveStrong program, and was accepted, but still needed to come up with close to $9k. It was still too much. So, we told LiveStrong we had to work on getting our credit card debt down and they never shipped out the medication. We spoke to Dr. Robinson about everything and he was genuinely sad for the situation, but told me to reach out when we were ready to continue.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Ask as many questions as you can think of. Don't feel like any are stupid. Dr. Robinson will take the time to clearly respond. He is gentle and cares!
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
He was thorough. We had multiple questions and never felt like we were asking stupid questions. He was engaged in the conversation. Very nice doctor!
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
We were going to remove eggs and freeze embryos with the intention of using a family member as a surrogate. We didn't get to start the process yet, but when we do, this is still the plan.
Describe your experience with your nurse at UT Medicine Fertility Center. (Assigned nurse: I forgot her name. )
She walked me through the process, she helped prepare me for the examination. She helped eased my nerves. I am in a wheelchair and she helped get me on the table. Very sweet lady.
Describe your experience with UT Medicine Fertility Center.
The only thing I would change about this Clinic would be, that they would allow multiple payment plan options. Coming up with a big lump sum of money is difficult. Especially if the patient has other medical problems. For me I have to see an oncologist, hepatologist for my liver, and the OBGYN regularly for my multiple issues. This is the recent carrying a pregnancy is not safe for me. But all of the doctors agree that doing the egg removal and embryo freezing would be okay for me.
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
I qualifying with a program through Livestrong to get my medication. Unfortunately the cost was still too high and we could not pursue until we were able to pay off some of our credit card debt. At this point we are still working towards that goal. I believe that we have to owe $9,000.
Describe Randal Robinson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
We aren't interested in multiple embryo transfer. We only want a single birth.
10
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
10
Age 29 - 31
Tubal Blockage
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Knudtson is very compassionate yet realistic...She gives me the facts, tells me how she can help, and compromises with me if I want to make changes such as trying for a mini ivf cycle (monitoring clomid usage and measuring follicles at cd12) because she knows I am afraid of aggressive treatments. She's sweet and never makes me feel rushed during our appointments no matter how many questions I have. I feel safe with her and I trust her...
Amazing clinic [UT Medicine Fertility Center], I get scheduled relatively quickly and get responses to email quickly. Like any fertility clinic, there is usually a wait but not too long. They have always been great at communicating with me and calling me about results, appointments, etc...[nurses are] very compassionate, organized, and kind. They have always been so loving and sympathetic to me and what I'm going through...
How was your experience with Jennifer Knudtson at UT Medicine Fertility Center?
Dr. Knudtson is very compassionate yet realistic. She has been gentle throughout my prognosis and very clear about what she believed will help me. Still, I was very hesitant in the beginning regarding surgery to open/assess my tubal blockage so she just supported me in the meantime. She has done her best to meet me where I am and never tried to push me to do anything I didn't feel comfortable doing. She gives me the facts, tells me how she can help, and compromises with me if I want to make changes such as trying for a mini ivf cycle (monitoring clomid usage and measuring follicles at cd12) because she knows I am afraid of aggressive treatments. She's sweet and never makes me feel rushed during our appointments no matter how many questions I have. I feel safe with her and I trust her. She performed a salpingectomy which I recovered from beautifully. She's an amazing RE
What's one piece of advice would you give a prospective patient of Jennifer Knudtson at UT Medicine Fertility Center?
Ask about all your options, not just the obvious ones. If possible, always ask if you can get orders for labs prior to your appointment with her so you have a baseline or results to work with. Be clear about what your goals are before visiting her because if all you want is someone to tell you what to do but aren't ready to do it, what's the point?
During treatment, were you treated like a number or a human with Jennifer Knudtson at UT Medicine Fertility Center?
Dr. Knudtson is very soft spoken, sympathetic, and sincere in her gestures. She hears me, wants to help me, and shows great concern for my emotions
Describe the protocols Jennifer Knudtson used in your cycles at UT Medicine Fertility Center and their degree of success.
First step was to get my labs done. I was aggressive and asked for all of them! She complied and also conducted an ultrasound during our consult. Initially, she wanted to get me started on clomid right away and perform an HSG but I wasn't ready for that just yet. I decided after my labs came back looking good that I would try natural remedies and acupuncture to help me. After several months I agreed to an HSG which revealed both my tubes were blocked with one potential hydro tube. She recommended lap surgery to assess tubes and potentially remove the right. I was hesitant again and decided on natural remedies. After 8months i did a repeat HSG which revealed no change in my tubes. She performed a lap surgery on me where she had to remove my right hydro tube but was able to open my left tube with just the dye. She gave me 6 months to try on my own after that. I took a break from TTC and went back 9 months after my surgery. We repeated some labs, she put me on clomid, and just today we did a repeat HSG which revealed my tube is now blocked. So, we are moving on to ivf, starting with a mini ivf cycle with a possibility of removing my left tube if we are unsuccessful.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
very compassionate, organized, and kind. They have always been so loving and sympathetic to me and what I'm going through
Describe your experience with UT Medicine Fertility Center.
Amazing clinic, I get scheduled relatively quickly and get responses to email quickly. Like any fertility clinic, there is usually a wait but not too long. They have always been great at communicating with me and calling me about results, appointments, etc.
Describe the costs associated with your care under Jennifer Knudtson at UT Medicine Fertility Center.
copay which is $25, lap surgery which was about $1200. Clomid, 1 cycle $35
Describe Jennifer Knudtson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
n/a
10
Doctor
Jennifer Knudtson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 30 - 31
1 IUI
Endometriosis
PCOS
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Randal Robinson] is kind and makes me feel like he is actually listening to what I have to say. If I am venting he lets me finish and we talk through the process. He makes sure by the end of the appointment I understand the next course of action and he has never made me feel rushed... Excision surgery was done laparoscoply to remove stage 4 endometriosis covering both tubes some colon and uterus. Place on birth control for a few months after surgery to get ovulation back on track. After no pregnancy went back and tried iui but he informed me he was hopeful it would work do to my tubes being slightly damaged from the endometriosis. Place me on 5 mg femura starting day 3 of my period. Took for 5 days and started testing opk on day ten and as soon as I had a positive I contacted the office to schedule iui next day.
[at UT Medicine Fertility Center] Communication is super, the wait time is very minimal, I actually had to catch a flight on the day of my iui and they pushed me to the front in order to accommodate a timely arrival at the airport. The only problem I have is the front desk receptionist seems angry all of the time, she does her job and is informed but hardly ever smiles.. It’s a teaching facility so he usually has different fellows each visit.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
He is kind and makes me feel like he is actually listening to what I have to say. If I am venting he lets me finish and we talk through the process. He makes sure by the end of the appointment I understand the next course of action and he has never made me feel rushed
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
It’s a teaching facility so he usually has different fellows each visit.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
Dr Robinson and the entire UT staff have always validated my pain and issues with fertility. He was always informed of my case when I come into the office. I’ve never felt like a number when I’m here
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
Fisrt appointment informed me of suspected endometriosis and throughly explain this condition. Proceed to do vaginal ultrasound and confirmed PCOS, scheduled an HSG a few weeks later. Tubes seemed blocked. He informed me that he would like to proceed with surgery if I continue with the bad pain. Excision surgery was done laparoscoply to remove stage 4 endometriosis covering both tubes some colon and uterus. Place on birth control for a few months after surgery to get ovulation back on track. After no pregnancy went back and tried iui but he informed me he was hopeful it would work do to my tubes being slightly damaged from the endometriosis. Place me on 5 mg femura starting day 3 of my period. Took for 5 days and started testing opk on day ten and as soon as I had a positive I contacted the office to schedule iui next day. Fairly easy process
Describe your experience with the nursing staff at UT Medicine Fertility Center.
Love love love the staff, they are well informed and organized.
Describe your experience with UT Medicine Fertility Center.
Communication is super, the wait time is very minimal, I actually had to catch a flight on the day of my iui and they pushed me to the front in order to accommodate a timely arrival at the airport. The only problem I have is the front desk receptionist seems angry all of the time, she does her job and is informed but hardly ever smiles
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
Currently using veterans affairs and they have covered all appointments and treatment so far. Did have to pay $80 for husbands semen analysis and 270$ for the iui procedure
Describe Randal Robinson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
N/a
10
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2016, Successful
10
10
Age 30 - 35
1 IVF
1 Egg Freezing
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Randal Robinson is an] excellent communicator, goes through all of the options and any evidence basis behind our options, he truly treats me as a family member when helping us make any decisions...Hands down he treats me like I was his own family member. He laid it all out even taking my type A science geek personality into account when performing procedures by keeping photos of exactly what fibroids they removed etc. He has personally called me several times and always takes the time to answer any questions I may have.
Package of $7,000 for initial round of IVF not including drugs[at UT Medicine Fertility Center]. Drugs were about $1,200 and the nurses told me where they were the cheapest around town. A frozen transfer is $1,300 without hatching $1,900 with hatching plus the estrace ($14), PIO $30ish per vial will need around 5 vials....[Dr Randal Robinson was an] excellent communicator, goes through all of the options and any evidence basis behind our options, he truly treats me as a family member when helping us make any decisions.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
Excellent communicator, goes through all of the options and any evidence basis behind our options, he truly treats me as a family member when helping us make any decisions.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Relax you are in great hands. If you have questions ask he is very patient and answers them all.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
Hands down he treats me like I was his own family member. He laid it all out even taking my type A science geek personality into account when performing procedures by keeping photos of exactly what fibroids they removed etc. He has personally called me several times and always takes the time to answer any questions I may have.
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
Pretty conservative. I had no hormone issues so I did natural cycles IVFs. I start my PIO injections (1ml IM) a week before the transfer along with low dose estrace to thicken the lining. He also does not transfer more than 1 embryo at a time in anyone under 35 years of age to prevent a high risk pregnancy as well as long term health complications multiples can have. I take the estrace daily along with the PIO then go for my blood HCG on day 10 (my embryos are 5 days old) then 3 days later another blood HCG. Then I stop the estrace and continue the PIO injections daily until 8-10 weeks. Then he switches me to progesterone suppositories.
Describe your experience with your nurse at UT Medicine Fertility Center. (Assigned nurse: Carolyn Bagnetto )
I have not had a bad experience with any nurses. They are all so professional and compassionate. I miss the staff when I'm not frequenting the office.
Describe your experience with UT Medicine Fertility Center.
Clean, easy to get to, great hours, calm atmosphere
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
Package of $7,000 for initial round of IVF not including drugs. Drugs were about $1,200 and the nurses told me where they were the cheapest around town. A frozen transfer is $1,300 without hatching $1,900 with hatching plus the estrace ($14), PIO $30ish per vial will need around 5 vials.
10
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 26 - 27
3 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
[Dr. Randal Robinson] is so kind and genuinely cares about every patient. The staff was amazing and so positive which is exactly what I needed. They all knew me by name and greeted me. Dr. Robinson laid out many options for us with risks and benefits and statistics so we could make informed decisions...Listen to all his options for you and he does a great job of being present to answer any and all questions. You never feel rushed
Strengths [UT Medicine Fertility Center]: very up to date on research, great cohesive staff, they store all lab materials right there in clinic so no transport Weakness: don’t always have your physician doing the scans (but they are always posted)...Dr. Robinson is so kind and genuinely cares about every patient. The staff was amazing and so positive which is exactly what I needed. They all knew me by name and greeted me.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
He is a great physician. He presents the facts in a kind way especially as infertility is very stressful and emotional. He was so compassionate and genuinely cares about you. He always greets you with a smile! He is an amazing physician and I would recommend him to anyone
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Listen to all his options for you and he does a great job of being present to answer any and all questions. You never feel rushed
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson is so kind and genuinely cares about every patient. The staff was amazing and so positive which is exactly what I needed. They all knew me by name and greeted me. Dr. Robinson laid out many options for us with risks and benefits and statistics so we could make informed decisions
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
I utilized cetrotide, gonal f, and novarel. I had all good results with them
Describe your experience with the nursing staff at UT Medicine Fertility Center.
Amazing! So kind and helpful! They explained everything and were very knowledgeable
Describe your experience with UT Medicine Fertility Center.
Strengths: very up to date on research, great cohesive staff, they store all lab materials right there in clinic so no transport Weakness: don’t always have your physician doing the scans (but they are always posted)
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
IUI with trigger shot: $1000 IVF with fresh transfer (all ultrasounds and bloodwork), storing 4 embryos for 3 years, meds, cryopreservation: $12,000
Describe Randal Robinson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
I wanted the safest method and for us based on research it was best for a single transfer
10
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
9
8
Age 29 - 30
2 IUI
1 IVF
Anovulation
Male Factor
PCOS
Prefer not to answer
Income $50K - $99K
Graphic Designer
Only Doc Seen
Strongly Recommends
Neutral
Successful
[Dr. Robinson is] Incredibly knowledgeable. I went in the PCOS and my IVF protocol was just super perfect for my body. I know it's still a good portion of luck but his research helped alot. He is very thorough and catches things very quickly on the sonograms, he's also a very great teacher the residents he is guiding. Always treated me like a person, always left me detail notes in my chart...
[at UT Medicine Fertility Center] Call backs are prompt, nurses are caring, Doctors all work together in your care and there is always a team supporting you through out your treatment. When an issue arose early in my pregnancy I knew exactly who to call even at 4 am. Appointments were pushed earlier when needed...IUI: 600$ IVF: 6000$ ICSI:1500$ Anesthesia: 500$ Meds:1200$ Freezing: 500$ Storage every 6 months: 400$
How was your experience with Randal Robinson at UT Medicine Fertility Center?
Incredibly knowledgeable. I went in the PCOS and my IVF protocol was just super perfect for my body. I know it's still a good portion of luck but his research helped alot. He is very thorough and catches things very quickly on the sonograms, he's also a very great teacher the residents he is guiding. Always treated me like a person, always left me detail notes in my chart.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Do some research of your own if you can, one of the most difficult things about IVF period is knowing what questions to ask in the first place, if you do he can answer them with out issue.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
Everyone at this office is rooting for you. Call backs are prompt, nurses are caring, Doctors all work together in your care and there is always a team supporting you through out your treatment. When an issue arose early in my pregnancy I knew exactly who to call even at 4 am. Appointments were pushed earlier when needed.
Describe your experience with UT Medicine Fertility Center.
The strengths of the clinic is definitely the medical staff, just awesome, the clinic is also low cost. The administration and billing could be way better though. Its hard to get anyone on the phone or even call backs for billing.
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
IUI: 600$ IVF: 6000$ ICSI:1500$ Anesthesia: 500$ Meds:1200$ Freezing: 500$ Storage every 6 months: 400$
Describe Randal Robinson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
Single Embryo transfer is the norm for under 35 at this clinic unless otherwise noted, that way high risk pregnancies are avoided.
9
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
8
8
Age 30 - 31
3 IUI
PCOS
Recurrent Pregnancy Loss
South Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Knudtson actually listens to your concerns and modifies the treatments based on your needs. She called me personally to check on me after my hysteroscopy, which was very touching. She also called to check on me when I messaged her that I was not doing too well emotionally/mentally. These are all signs of a great doctor. ... I ovulate on my own and it is usually later on in the cycle.
The clinic [UT Medicine Fertility Center] is great, you don't feel like just a number. They always call on time with test results and you are not left wondering what happened. If you need to leave a message for your doctor/nurse, you can leave it on mychart and it is extremely convenient. You'll always be responded to. ... The nursing staff is excellent and very disciplined with their work. You feel confident in their abilities.
How was your experience with Jennifer Knudtson at UT Medicine Fertility Center?
She's a warm and compassionate person. She'll respond to all questions you ask and let you know what is right/wrong for you. I am never scared to bring up things I have read about and discuss with her. She has terrific bedside manner.
What's one piece of advice would you give a prospective patient of Jennifer Knudtson at UT Medicine Fertility Center?
Do your research and don't be scared to discuss it with Dr. Knudtson. She's always open to discussion.
During treatment, were you treated like a number or a human with Jennifer Knudtson at UT Medicine Fertility Center?
Dr. Knudtson actually listens to your concerns and modifies the treatments based on your needs. She called me personally to check on me after my hysteroscopy, which was very touching. She also called to check on me when I messaged her that I was not doing too well emotionally/mentally. These are all signs of a great doctor.
Describe the protocols Jennifer Knudtson used in your cycles at UT Medicine Fertility Center and their degree of success.
I ovulate on my own and it is usually later on in the cycle. So, we used ovulation induction with clomid and TI. My second cycle on it, I experienced a chemical pregnancy. I just wanted to try something different and asked if we could do IUIs. My dose was adjusted each cycle, depending on my response to the medications.
Describe your experience with your nurse at UT Medicine Fertility Center. (Assigned nurse: Lisa)
The nursing staff is excellent and very disciplined with their work. You feel confident in their abilities.
Describe your experience with UT Medicine Fertility Center.
The clinic is great, you don't feel like just a number. They always call on time with test results and you are not left wondering what happened. If you need to leave a message for your doctor/nurse, you can leave it on mychart and it is extremely convenient. You'll always be responded to.
Describe the costs associated with your care under Jennifer Knudtson at UT Medicine Fertility Center.
IUI cost us about 450$
8
Doctor
Jennifer Knudtson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
7
8
Age 29 - 30
4 IUI
Anovulation
PCOS
Other
Income $50K - $99K
3rd of 3 Docs
Neutral
Neutral
Unsuccessful
Unfortunately he [Dr. Schenken] only worked a couple days a week but would always call me and speak about my treatments. He wanted to make sure I got what I needed and even though the end result did not end in a pregnancy. He was great for everything. He helped me get a diagnosis that no other doctor gave me. I would have like to continue treatment with him but due to a move to a different state, I am unable to see him again...
The place [UT Medicine Fertility Center] is huge, make sure you give yourself time to find parking and the floor you need. The place is super clean and well kept. It is quite impressive for a medical center. Park in the garage for cheaper and closing parking...Nursing staff was great and helpful. Was able to ask all questions needed and even able to text them and they would get back with me with the doctors response asap...
How was your experience with Robert Schenken at UT Medicine Fertility Center?
Unfortunately he only worked a couple days a week but would always call me and speak about my treatments. He wanted to make sure I got what I needed and even though the end result did not end in a pregnancy. He was great for everything. He helped me get a diagnosis that no other doctor gave me. I would have like to continue treatment with him but due to a move to a different state, I am unable to see him again
What's one piece of advice would you give a prospective patient of Robert Schenken at UT Medicine Fertility Center?
Good luck.
During treatment, were you treated like a number or a human with Robert Schenken at UT Medicine Fertility Center?
He was a great doctor and helped get me a diagnosis that the other doctors I saw previously never gave me
Describe the protocols Robert Schenken used in your cycles at UT Medicine Fertility Center and their degree of success.
We used the chemo drug( I don’t remember the name), he wanted me to use ovulation urine tests ( which don’t work well with my cycles and are never accurate) so we switched to the ovidrel shot.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
Nursing staff was great and helpful. Was able to ask all questions needed and even able to text them and they would get back with me with the doctors response asap
Describe your experience with UT Medicine Fertility Center.
The place is huge, make sure you give yourself time to find parking and the floor you need. The place is super clean and well kept. It is quite impressive for a medical center. Park in the garage for cheaper and closing parking
Describe the costs associated with your care under Robert Schenken at UT Medicine Fertility Center.
Thanks full my insurance covered most everything. We did pay cost for the IUI procedure which was around $500
7
Doctor
Robert Schenken
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
8
9
Age 23 - 24
2 IUI
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Robinson always greets me in a very welcoming way, he always seems to remember who I am even when I see him in passing so I am not "just another patient"...He is very informative and does not hesitate to make me understand everything that my body is doing. He will answer all my questions that I ask with great information to follow...I would take clomid then a trigger shot to help timing with IUI. Or just clomid and trigger for a timed intercourse cycle.
They [nurses at UT Medicine Fertility Center] help answer questions and that is great in a very confusing time I appreciate it...The only negative is sometimes calling a big clinic it is difficult to get in touch with billing or insurance staff but that is to be expected. Overall my husband have been satisfied with this clinic because they have given us the reassurance they can help us finally have a baby over the years.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
My entire experience so far has been great at UT health with Dr. Robinson. He is very informative and does not hesitate to make me understand everything that my body is doing. He will answer all my questions that I ask with great information to follow.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Make sure you ask all the questions you can that way he knows all of your concerns and you as the patient have a great explanation of the process.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson always greets me in a very welcoming way, he always seems to remember who I am even when I see him in passing so I am not "just another patient".
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
Normally I would take clomid then a trigger shot to help timing with IUI. Or just clomid and trigger for a timed intercourse cycle.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
They help answer questions and that is great in a very confusing time I appreciate it
Describe your experience with UT Medicine Fertility Center.
The only negative is sometimes calling a big clinic it is difficult to get in touch with billing or insurance staff but that is to be expected. Overall my husband have been satisfied with this clinic because they have given us the reassurance they can help us finally have a baby over the years.
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
Very affordable especially when they bill to insurance
Describe Randal Robinson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
N/a
8
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
10
10
Age 29 - 30
3 IUI
PCOS
Unexplained
Latinx
Income $100K - $199K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Knudtson] gave the greatest bedside manner and thoroughly explained each procedure. She has really great bedside manner and shows me the amount of follicles each cycle. She gave very basic level explanation in a time when this process is overwhelming. She is also very polite and easy to ask plenty of questions....She first started with explaining my PCOS and my husbands numbers. We started off with a low level dosage since cost was a factor. As wash cycle did not work she made adjustments but fully explained the reasoning behind each change.
They [UT Med Fertility Ctr] only offer morning appointments so be prepared to wake up pretty early. Be prepared to wait for the IUI as they need to wash the semen but they have a cafe downstairs. Treatments start at 7:30 AM... There is not enough nurses and rooms for all the patients. They have to put patients in rooms waiting while the doctors finish up with patients....She [Dr. Knudtson] gave the greatest bedside manner and thoroughly explained each procedure.
How was your experience with Jennifer Knudtson at UT Medicine Fertility Center?
She first started with explaining my PCOS and my husbands numbers. We started off with a low level dosage since cost was a factor. As wash cycle did not work she made adjustments but fully explained the reasoning behind each change.
What's one piece of advice would you give a prospective patient of Jennifer Knudtson at UT Medicine Fertility Center?
Do your research with treatments and be honest with her. She takes all factors into account.
During treatment, were you treated like a number or a human with Jennifer Knudtson at UT Medicine Fertility Center?
She gave the greatest bedside manner and thoroughly explained each procedure. She has really great bedside manner and shows me the amount of follicles each cycle. She gave very basic level explanation in a time when this process is overwhelming. She is also very polite and easy to ask plenty of questions.
Describe the protocols Jennifer Knudtson used in your cycles at UT Medicine Fertility Center and their degree of success.
Started with letrozole and times intercourses. Did not work for two cycle so we moved onto IUI with letrozole for 2 cycle. On IUI 3 with clomid.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
There is not enough nurses and rooms for all the patients. They have to put patients in rooms waiting while the doctors finish up with patients.
Describe your experience with UT Medicine Fertility Center.
They only offer morning appointments so be prepared to wake up pretty early. Be prepared to wait for the IUI as they need to wash the semen but they have a cafe downstairs. Treatments start at 7:30 AM
Describe the costs associated with your care under Jennifer Knudtson at UT Medicine Fertility Center.
IUI $450 Ovidrel- $170 Clomid $6 Ultra sounds-$250
Describe Jennifer Knudtson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
Does not apply
10
Doctor
Jennifer Knudtson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
10
Age 25 - 26
2 IUI
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He is not very warm and friendly, he more or less, he just does the procedure. ... I don't always get to see Dr scheken [Schenken] when I have my appointments. ... I sometimes feel left out of the decision process with my treatment as he will just call in a prescription or have the nurse call me with what he wants to do. ... It has gone from letrozole to clomid and now the dosages increase each time. I usually call and ask for treatments that I want to pursue
They [UT Medicine Fertility Center] are very organized and quick. They have a lot of availability and will work with you to make appointments and procedures work with your availability. I also like that the gyno is attached which makes it even easier ... The nursing staff is amazing, efficient, and compassionate ... Ultrasounds are expensive, $75 or more. IUI was $150 each
How was your experience with Robert Schenken at UT Medicine Fertility Center?
I don't always get to see Dr scheken when I have my appointments. I usually see someone else. I sometimes feel left out of the decision process with my treatment as he will just call in a prescription or have the nurse call me with what he wants to do.
What's one piece of advice would you give a prospective patient of Robert Schenken at UT Medicine Fertility Center?
Stop him and ask him questions!
During treatment, were you treated like a number or a human with Robert Schenken at UT Medicine Fertility Center?
He is not very warm and friendly, he more or less, he just does the procedure.
Describe the protocols Robert Schenken used in your cycles at UT Medicine Fertility Center and their degree of success.
It has gone from letrozole to clomid and now the dosages increase each time. I usually call and ask for treatments that I want to pursue
Describe your experience with the nursing staff at UT Medicine Fertility Center.
The nursing staff is amazing, efficient, and compassionate
Describe your experience with UT Medicine Fertility Center.
They are very organized and quick. They have a lot of availability and will work with you to make appointments and procedures work with your availability. I also like that the gyno is attached which makes it even easier
Describe the costs associated with your care under Robert Schenken at UT Medicine Fertility Center.
Ultrasounds are expensive, $75 or more. IUI was $150 each
7
Doctor
Robert Schenken
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
9
9
Age 29
6 Fertility Medications
Anovulation
Male Factor
PCOS
Black or African-American
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. K [Knudtson] has a very warm bedside manner, and took her time to get to know my husband and I, as well as, our goals....I feel that Dr. K was very thorough and even helped to write out a plan for my diagnosis and treatment which I found helpful in case I forgot something from our meeting. I also appreciate her gentle nature during procedures....To date, we have spent $2000 in cost associated with treatment. Going with the next option of IVF would cost approximately $10000-12000.
The clinic [UT Medicine] was convenient in terms of location and clean. My husband complained that the male facilities for sperm collection were not as nice regarding décor and materials. I appreciate the availability of appointment times as well, and the outside options, such as genetic testing that were offered to me....To date, we have spent $2000 in cost associated with treatment. Going with the next option of IVF would cost approximately $10000-12000.
How was your experience with Jennifer Knudtson at UT Medicine Fertility Center?
I feel that Dr. K was very thorough and even helped to write out a plan for my diagnosis and treatment which I found helpful in case I forgot something from our meeting. I also appreciate her gentle nature during procedures.
What's one piece of advice would you give a prospective patient of Jennifer Knudtson at UT Medicine Fertility Center?
Don't be afraid to ask questions. She'll be honest.
During treatment, were you treated like a number or a human with Jennifer Knudtson at UT Medicine Fertility Center?
Dr. K has a very warm bedside manner, and took her time to get to know my husband and I, as well as, our goals.
Describe your experience with UT Medicine Fertility Center.
The clinic was convenient in terms of location and clean. My husband complained that the male facilities for sperm collection were not as nice regarding décor and materials. I appreciate the availability of appointment times as well, and the outside options, such as genetic testing that were offered to me.
Describe the costs associated with your care under Jennifer Knudtson at UT Medicine Fertility Center.
To date, we have spent $2000 in cost associated with treatment. Going with the next option of IVF would cost approximately $10000-12000.
9
Doctor
Jennifer Knudtson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
10
10
Age 23
15 Fertility Medications
PCOS
Prefer not to answer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Randal Robinson was] Very understanding and willing to adjust our plans according to our needs. Compassionate man. I always felt very comfortable at our appointments. With him being former military and my husband being Active duty military, he understood our need to be persistent in the short amount of time we’d be under his care...Dr Robinson was VERY thorough with everything, unlike the 8 other doctors I saw previously.
The staff [at UT Medicine Fertility Center] was amazing. Went above and beyond...The women who work with Dr Robinson while I was under his care are some of the best nurses I’ve had the opportunity of meeting. They were caring and kind. Everything you could ever want...The only downside is that the clinic is right across the hall from an OBGYN clinic in the building. Overall it’s an amazing facility that completely caters to the needs of their patients. I wish they had more lists of pharmacies to get the medications needed.
How was your experience with Randal Robinson at UT Medicine Fertility Center?
Very understanding and willing to adjust our plans according to our needs. Compassionate man. I always felt very comfortable at our appointments. With him being former military and my husband being Active duty military, he understood our need to be persistent in the short amount of time we’d be under his care.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
Go into your appointments with an open mind.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
The staff was amazing. Went above and beyond. Dr Robinson was VERY thorough with everything, unlike the 8 other doctors I saw previously.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
The women who work with Dr Robinson while I was under his care are some of the best nurses I’ve had the opportunity of meeting. They were caring and kind. Everything you could ever want
Describe your experience with UT Medicine Fertility Center.
The only downside is that the clinic is right across the hall from an OBGYN clinic in the building. Overall it’s an amazing facility that completely caters to the needs of their patients. I wish they had more lists of pharmacies to get the medications needed.
10
Doctor
Randal Robinson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
10
10
Age 32 - 33
4 IUI
1 IVF
Anovulation
Male Factor
PCOS
Unexplained
Latinx
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Knudtson] explained everything in a way that was easy to understand...made me feel like every single question or concern I had were the most important...she recommend everything she thought was the best option for me, but at the end of the day she allowed me to make my own decision...Even if she’s not in the office during your visit, she calls you that day to review your visit...She prefers to do single embryo transfers
The nurses [at UT Medicine Fertility Center] are competent and caring...The waiting room is small. The front desk lady is so sweet and nice. The procedure rooms might need some more space since most of the time there’s more than two doctors in there at a time and it feels a little crowded
How was your experience with Jennifer Knudtson at UT Medicine Fertility Center?
Dr Knudtson always made me feel like every single question or concern I had were the most important. She was willing to listen when I would ask about specific tests I thought we should get done. She recommend everything she thought was the best option for me, but at the end of the day she allowed me to make my own decision.
What's one piece of advice would you give a prospective patient of Jennifer Knudtson at UT Medicine Fertility Center?
You will love her bedside manner. She is such a sweet soul. She always makes sure you understand what is happening during your treatment. Even if she’s not in the office during your visit, she calls you that day to review your visit.
During treatment, were you treated like a number or a human with Jennifer Knudtson at UT Medicine Fertility Center?
Dr Knudtson always called to talk about any results and she explained everything in a way that was easy to understand. She always listened to my needs.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
The nurses are competent and caring.
Describe your experience with UT Medicine Fertility Center.
The waiting room is small. The front desk lady is so sweet and nice. The procedure rooms might need some more space since most of the time there’s more than two doctors in there at a time and it feels a little crowded.
Describe Jennifer Knudtson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
She prefers to do single embryo transfers but allows you to make your own decision if you want to transfer two, however she explains the risk of multiple embryos transfer
10
Doctor
Jennifer Knudtson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 37 - 38
Male Factor
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robert Schenken] was kind, understanding, delicate in how he presented information, but also up front and extremely knowledgeable and explained everything, including pricing very well...very compassionate... took the time to make sure I understood everything from treatment options to reasons why he felt those options were the best for us...He has your best interest at heart.
[Nurses at UT Medicine Fertility Center] are some of the sweetest and compassionate people out there. Great for people who are struggling to get pregnant and need that compassion...Clean and comfortable. The staff is extremely kind and efficient in their jobs. You don’t have to wait very long to get in because they appropriately space their appointments...IVF round cost is $6000, which covers everything except meds and sperm extraction, which my husbands Urologist has to do.
How was your experience with Robert Schenken at UT Medicine Fertility Center?
He is a wonderful doctor who is extremely knowledgeable and very compassionate. He took the time to make sure I understood everything from treatment options to reasons why he felt those options were the best for us.
What's one piece of advice would you give a prospective patient of Robert Schenken at UT Medicine Fertility Center?
Listen with an open heart and mind. He has your best interest at heart.
During treatment, were you treated like a number or a human with Robert Schenken at UT Medicine Fertility Center?
He was kind, understanding, delicate in how he presented information, but also up front and extremely knowledgeable and explained everything, including pricing very well.
Describe the protocols Robert Schenken used in your cycles at UT Medicine Fertility Center and their degree of success.
We are preparing to do my cycle. When Covid hit, it delayed our plans
Describe your experience with the nursing staff at UT Medicine Fertility Center.
They are some of the sweetest and compassionate people out there. Great for people who are struggling to get pregnant and need that compassion.
Describe your experience with UT Medicine Fertility Center.
They are efficient and quick. Clean and comfortable. The staff is extremely kind and efficient in their jobs. You don’t have to wait very long to get in because they appropriately space their appointments.
Describe the costs associated with your care under Robert Schenken at UT Medicine Fertility Center.
IVF round cost is $6000, which covers everything except meds and sperm extraction, which my husbands Urologist has to do.
Describe Robert Schenken's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UT Medicine Fertility Center.
He prefers to do single or double but not more than that.
10
Doctor
Robert Schenken
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UT Medicine Fertility Center
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources