Describe your experience with Utah Fertility Center.
The impression I have is that the Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
On our first meeting they said to come 15 minutes early, so we did. She was then 35 minutes late so we waited almost an hour. We were optimistic though. The first meeting went well and we really liked Dr. Gurtcheff. She scheduled many tests, took blood, etc. and we scheduled our next appointment with her, which was to be done over the phone to discuss our results the following week. We scheduled the appointment with the receptionist and left. When our appointment came, we were very much looking forward to getting some answers however, the doctor never called. We tried calling the office and at first were placed on hold for 9 minutes, until I decided to hang up. When trying to call back, no one answered and we got voicemail the next couple times. Our over the phone appointment was now 15 minutes late and we were just baffled. My husband decided to drive to their office as we only live a few minutes away. When he got there he was told that Dr. Gurtcheff wasn't in and that they would give her a message. When he asked about our appointment, he was hastily shewed out and told we'd have to wait to hear from the doctor. The majority of the staff were pretty nice and helpful, with the exception of the front desk receptionist, who always seemed put out and borderline rude. For people who are paying thousands of dollars to elective medical care out of pocket, I expected basic professionalism and service. After an hour passed, I called their other office (in Pleasant Grove) and asked for Dr. Gurtcheff. They said she was there today, but not available. Just a few minutes later she called back and was very apologetic. She said she had an appointment that couldn't wait come up, which I understood. I did however, explain that I would've appreciated a phone call from someone in their office or an explanation of that when we called initially and that this was the second appointment that was late or we'd been waiting for. She asked if we wanted to re-schedule or do the call now... We were in anticipation so we said, which was a mistake because she didn't have a lot of time and basically rushed us through the results. We were left with questions... tried calling to get answers, but couldn't get a call back from the doctor and the nurses weren't too helpful. I went in for a 3d ultrasound and treatment plan, expecting to see the doctor and ask some questions, but she wasn't there, again. I saw a technician and the nurse again and was sent with a paper outlining some instructions on medications to take. When I asked about the medications (where to fill the prescriptions, etc.) I was told someone else would call me with that information. The next day I received a call from an out of state (Arizona) number who said they were a pharmacy that was going to overnight my medication but they wanted my credit card number. At first, I thought this could be a scam, I was alarmed that they wanted my credit card number so I called the doctor to ask them if this was who would be contacting me, but to no avail. I just left messages and two days went by with no call back. Finally, I did my own research, calling the Arizona pharmacy back, asking what was called in, by what doctor, etc. and decided they were legit and I needed the stuff so I paid them and they over-nighted the stuff to my house. It arrived just in time to start taking it and I was determined to stay focused and not let the negative experiences we'd been having with the Utah Fertility Center office affect me. My husband and I both took the medications, we did everything 100% as explained. When I finally had the opportunity to speak with the Dr. Gurcheff, I very openly explained my frustration and dissapointment with the lack of communication from her and the lack of professionalism from her staff. She was very apologetic again and gave me the direct line to her head nurse, with assurance that it wouldn't happen again. We continued on with several more appointments (6 or 7 visits in total over the course of a few months) and each time, never saw Dr. Gurtcheff, just some new person in her office. We drove 45 minutes to their other location to do the IUI as it needed to be done on a Sunday and were told (last minute) that the office near us in Murray wasn't open on Sunday's, only their Pleasant Grove office. That whole process was a blur, no one explains anything. Granted, it was our first time, but still, I thought a little bit of basic understanding of the process would be a fundamental basic... Wrong. The lady that did the procedure said to call the doctor and ask her. But, at that point, even the thought of trying to get a hold of the doctor just felt like a waste of time. The one treatment was unsuccessful. After the poor experience, I decided to look for a new doctor but was so discouraged that I ended up not doing anything. A few months went by and I finally called them to see if they would send me my records, I signed the electronic agreement paperwork, etc. They said they would send them to me, but, big surprise--they never came. I've heard so many great things about the Pleasant Grove office for the Utah Fertility center, but not much about the Murray office. Our bad experience may just be a fluke, but the consistency of the poor service and quality seems to too much to give the benefit of the doubt. I would not recommend the Murray office.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Alyssa)
Very impasse and nonchalant.
What specific things went wrong at Utah Fertility Center?
- Lost appointments
- Failed to send your chart to another clinic
- Failed to convey critical information
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Very knowledgeable initially. Poor communicator when it comes to follow up. Very late to appointments. Only met with her one time on the initial visit, everything else was done with nurses or techs.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Be your own advocate. Ask questions and demand answers, don't leave an appointment without fully understanding what is going on.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
Diagnosed with unexplained infertility. Treatment plan was to take clomid (both my husband and I). I had an ultrasound to determine that the clomid had produced no more than 5, but at least 3 folicles/eggs. The size was measured and the thickness of uterine lining, etc. I then took HCG to force ovulation for an IUI treatment, which was unsuccessful.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
Our initial consultation with Dr. Gurtcheff was free, we expected to pay an office visit but were told they only charge for the services, not the diagnosis, unless you elect not to have them do any treatments. From there we paid for several blood tests were several blood tests, one for genetic testing that cost $450, the others were all around $200 each. The IUI treatment was about $900. We also paid about $350 in prescriptions. In total we spent about $2000. They advised us to complete another round of IUI and had our experience been better, we would have done it in a heartbeat. It wasn't about the cost, it was about the lack of communication and service.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.