Utah Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Idaho Falls
3200 Channing Way
Idaho Falls, ID 83404
(208) 529-2019
Murray
5296 Commerce Dr.
Murray, UT 84107
(801) 785-5100
Pleasant Grove
1446 W. Pleasant Grove Blvd.
Pleasant Grove, UT 84062
(801) 785-5100
St. George
676 South Bluff
St. George, UT 84770
(801) 785-5100
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On a scale from 0-10, how likely are you to recommend Utah Fertility Center to a friend?
Strongly recommend: 82Neutral: 18Don't recommend: 79.1
109 assessments
  • 77% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 7% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
451
Annual Cycles National Avg.
344
109 assessments
10
Age
25
Treated
2018
Success with this Doc
Yes
Treatment
7 Fertility Medications
Diagnosis
PCOS
10
After the initial meeting with Dr. Conway, every visit I saw Stephanie [a nurse at UFC-Idaho Falls]. Even when the cycle wasn’t going exactly to plan with my follicle not growing enough or my lining being too thin, Stephanie explained what steps we would take to treat it. She made sure to keep us on track and that is really what made our cycle successful.... I then paid $525 for a cycle of Timed Intercourse.
+ Read more
Age
25
Treated
2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Utah Fertility Center.
I’ve loved meeting everyone in the clinic. They know who I am and make sure I know what’s going on. Even when I got lost trying to find the clinic on our first visit they got in touch with me and helped me to get there.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway sat down with us on our first visit and asked me about my past experiences and cycles. She talked us through what she thought was the problem and discussed possible treatment options before she confirmed the diagnosis. She made sure that we were following along every step of the way and that we felt comfortable with our treatment plan.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie Morgan, PA)
After the initial meeting with Dr. Conway, every visit I saw Stephanie. Even when the cycle wasn’t going exactly to plan with my follicle not growing enough or my lining being too thin, Stephanie explained what steps we would take to treat it. She made sure to keep us on track and that is really what made our cycle successful.
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was great when she met with us about explaining the problem and how we could treat it. She even did the ultrasound herself (at my previous clinic it would be an ultrasound technician) and showed me what she was seeing. We knew exactly what to expect for our cycle. The only downside is that Dr. Conway lives in Utah and travels to the clinic in Idaho a few times a month. But I wouldn’t let that stop you from seeing her. She communicates with the nurses and looked at all my exam reports to make sure everything was on track.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don’t hesitate to go in. I was nervous about making the commitment to see an RE and about the price but Dr. Conway decided on a treatment plan for us that she believe would work and was reasonable for us to pay. And we had success on our first cycle with her treatment plan which I really didn’t think would happen.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I took two pills of Femara (I can’t remember the mg) for five days once my uterine lining was thin enough. I went back in to check on my follicles but they hadn’t grown enough so I took 3 pills of Femara for another 5 days and went back in. When I went in one follicle was almost big enough (the nurse said it was only a day or two off) but my uterine lining would be too thin for implantation. I took Estrace three times a day for two days to thicken my lining. On the second day I was instructed to inject Pregnyl (HCG) into my stomach at night. My husband and I had to have sex 12 hours after and 24 hours after. Two days after the injection at night before bed I started taking Progesterone suppositories to ensure that my lining would remain thick for the baby. I went in two weeks after for a blood pregnancy test and it was positive. A week after that I went in for another blood test to make sure my hormones were still rising. This week will be our first ultrasound.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The initial visit was around $200 and then I did some exams that were not done by Utah Fertility Center but luckily my insurance covered most of it although I was told they probably wouldn’t. I then paid $525 for a cycle of Timed Intercourse.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Idaho Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
26
Treated
2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
6
They [the nursing staff at Utah Fertility Center- Pleasant Grove] were very kind and understanding of my circumstances. They would talk through the procedure with me and make me feel very comfortable and hopeful and they were sad for me when a treatment didn’t work. But on the negative side, I sometimes feel like they worked around the schedule of the clinic and not my body...(not totally their fault, I get it). And also, I feel like sometimes, they could have done some more ultrasounds beforehand to pinpoint a little closer to when I was going to ovulate. Sometimes I feel like it was more guesswork than accuracy because I was traveling about 40 minutes and they felt like they didn’t wanna make me come down every day to do more ultrasounds...
+ Read more
Age
26
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Unexplained
6
Describe your experience with Utah Fertility Center.
The clinic was very clean and professional looking. It had a warm environment and made you feel comfortable to be there. They were pretty quick with helping you out once you got there and the wait time was generally pretty short
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
I felt like they cared about me getting pregnant, but at the same time, I felt like sometimes, they treated my cycle around their schedule instead of my most fertile times
Describe your experience with the nursing staff.
They were very kind and understanding of my circumstances. They would talk through the procedure with me and make me feel very comfortable and hopeful and they were sad for me when a treatment didn’t work. But on the negative side, I sometimes feel like they worked around the schedule of the clinic and not my body...(not totally their fault, I get it). And also, I feel like sometimes, they could have done some more ultrasounds beforehand to pinpoint a little closer to when I was going to ovulate. Sometimes I feel like it was more guesswork than accuracy because I was traveling about 40 minutes and they felt like they didn’t wanna make me come down every day to do more ultrasounds...
How was your experience with Russell Foulk at Utah Fertility Center?
I didn’t actually meet Russell ever. I was under another doctor at the clinic, a Jason Parker. I only met him once and talked on the phone with him once as well. I thought he was nice and explained things well for how the treatment was going to go but I had expected him to do the treatments for me and after the initial consultation, I didn’t see or hear from him much.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Don’t go in expecting that he is going to manage your care himself. It will be the nurses and staff under him. Which is fine. They were nice and kind
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
They put me on femora for 5 days starting the 2nd or 3rd day of my cycle. The dosage started out with 5 mg?? I think at first for the first 3 cycles and then AFTER I REQUESTED, they bumped me up to 7.5 mg/day for the 5 days. During, they monitored me with vaginal ultrasounds to see where my body was at in the process of releasing an egg. Once they felt like I was getting close to ovulating, they had me take an HCG shot at home and then 24-36 hours later, I went in for the IUI treatment. After that, they put me on vaginal suppositories of progesterone for about 2 weeks and then had me come in for a blood pregnancy test (which I rarely even made it to because I always started my period before they could test...) I never got pregnant through 5 cycles of treatments.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
When I went in for consultation, they told me the cost for one treatment would be about $800. But I had insurance (husband didn’t) so half of my treatment cost was covered with insurance. However, they didn’t count the cost or medication which was about $200 each cycle. And I still think even with my insurance covering half of my treatments, after all the medications and costs for me and my husband, each cycle cost more than $800 (which is what they said it would cost total...)
5
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
22
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
9
They [Utah Fert Ctr] are amazing at getting back to you and making sure they have everything ready to go throughout the whole process. Weakness is that they don't always answer the phone, but they do get back to you within the day or at least the next...My coordinator was amazing!! Super on top of everything, answered all my questions swiftly and accurately. She really showed that she cared about us and helping us achieve our dream of having a kid.
+ Read more
Age
22
Treated
2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
9
Describe your experience with Utah Fertility Center.
They are amazing at getting back to you and making sure they have everything ready to go throughout the whole process. Weakness is that they don't always answer the phone, but they do get back to you within the day or at least the next.
During treatment, were you treated like a number or a human with Jessie Dorais at Utah Fertility Center?
I felt like a human because she took her time with us. She didn't care if she had to stay late one day if it meant answering all of our questions. She would check in on us throughout the process. She has shown excitement when given good news as well as sympathized with us during hard times.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Shailegh Taylor)
My coordinator was amazing!! Super on top of everything, answered all my questions swiftly and accurately. She really showed that she cared about us and helping us achieve our dream of having a kid.
How was your experience with Jessie Dorais at Utah Fertility Center?
Dr. Dorais is great at communicating every detail of the process. She is so knowledgeable in every aspect of both male and female infertility. She knew the answer and a ton more for every question we had. The only weakness she had was trying so much to make syre we didn't get our hopes up. After transfer though she was super excited and rooting for us, but during the process I felt it was hard to be excited at all. Part of that though was how little our chances were because of both my husband's and I's infertility factors.
What's one piece of advice would you give a prospective patient of Jessie Dorais at Utah Fertility Center?
To not be afraid to ask any questions you may have. She makes you feel like every question is important and will literally have the answer plus some for each question.
Describe the protocols Jessie Dorais used in your cycles at Utah Fertility Center and their degree of success.
We did IVF with ICSI because of male gactor infertility. I started out taking birth control pills for a couple of weeks. I also have an extremely low AMH of .38 so she put me on Gonal-F 300 once a day, 150 units of Menopur daily, and once it was time I took 1 shot of ganilerex. Once it was time to trigger I took 10,000 units of HCG 36 hours before egg retreival. During all this I also took prenatal vitemins, one baby asprin a day, 600mg of CoQ10.
Describe the costs associated with your care under Jessie Dorais at Utah Fertility Center.
We were blessed to have partial insurance coverage. Out of pocket we paid about $4,500 for medications and about $1,500 or less on dr. Visits, ultrasounds, bloodwork, etc.
Describe Jessie Dorais's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr. Dorais HIGHLY recommended only one embryo and made it very clear. She gave all the risks associated with doing two.
9
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
22
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
0
The second IUI [with Utah Fertility Center] we did letrozole instead because clomid makes me very sick. This time her nurses told me to have intercourse like less than 24 hours before the IUI. This made my husband’s numbers lower because DUH! We had sex before the stinking procedure!...That was so confusing and so frustrating for me...They [nurses] were friendly, but it’s hard to be compassionate when you don’t know what it feels like. I struggled with that before it happened to me so I understand that it’s harder than it sounds. They were just following what they were told to do by Jessie, at least that’s how I understood it.
+ Read more
Age
22
Treated
2018
Success with this Doc
No
Race
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
0
Describe your experience with Utah Fertility Center.
They were okay. Sometimes the front desk was grumpy, and one girl that checked me out all the time was always kind of stand-offish. I can’t remember her name though. She had long dirty blonde hair that was always in a pony tail.
During treatment, were you treated like a number or a human with Jessie Dorais at Utah Fertility Center?
I felt like all I was given were statistics. I didn’t feel cared about very much.
Describe your experience with the nursing staff.
They were friendly, but it’s hard to be compassionate when you don’t know what it feels like. I struggled with that before it happened to me so I understand that it’s harder than it sounds. They were just following what they were told to do by Jessie, at least that’s how I understood it.
What specific things went wrong at Utah Fertility Center?
  • Provided conflicting information
How was your experience with Jessie Dorais at Utah Fertility Center?
Jessie was kind, but she didn’t make an effort to let me know that they cared about me and were doing everything they could to help. I am finishing up a cycle with her right now and then I am switching to Dr. Conway because I’ve heard so many good things about her. I feel like Jessie hasn’t done everything she can to find a diagnosis, and as the patient I shouldn’t be responsible for making sure they’ve run every single test there is to run.
What's one piece of advice would you give a prospective patient of Jessie Dorais at Utah Fertility Center?
Be prepared to ask a lot of questions. She will give you statistics, and that’s about it. It’s like talking to google almost.
Describe the protocols Jessie Dorais used in your cycles at Utah Fertility Center and their degree of success.
We did clomid but it wasn’t working so she said IUI was next since we are “unexplained.” We did clomid and IUI first, and my husband’s numbers were high for that one because we waited to have intercourse until after the IUI was done (there’s like a 2-5 day thing where you want to have intervourse within the 5 days before the IUI, but not after 2 days before). We did a trigger shot and that was it. It didn’t work. The second IUI we did letrozole instead because clomid makes me very sick. This time her nurses told me to have intercourse like less than 24 hours before the IUI. This made my husband’s numbers lower because DUH! We had sex before the stinking procedure! So then later she said it was because they want us to keep trying naturally at home, which I understand by telling me to do it right before the dang thing? That was so confusing and so frustrating for me. It still is. Anyways, we also did a trigger with that one and it didn’t work. I am currently in the middle of a letrozole cycle after 2 months of a break after the IUI’s.
Describe the costs associated with your care under Jessie Dorais at Utah Fertility Center.
The IUI itself was like $850 or something. The medicine was bought separately through integrity RX and one other company, and that added up to around $200.
0
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
10
We chose to do a 3 cycle money back garuntee through Attain IVF [at Utah Fertility Center]. We paid $21,600 which allotted us 3 egg retrievals, 3 fresh transfers, and unlimited frozen transfers if we needed them. That price did not include blood work or medications. So overall we have spent an eatimated $27,000...Clinic is small and in a random location which would potentially shake your opinion of their credibility. But at the end of the day the same treatment is administered and all had turned out just as good if not better than previous care in a fancier clinic.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
10
Describe your experience with Utah Fertility Center.
Clinic is small and in a random location which would potentially shake your opinion of their credibility. But at the end of the day the same treatment is administered and all had turned out just as good if not better than previous care in a fancier clinic.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Although she was full of knowledge, she made a point of not making us feel like the information she was telling us was a rehearsed line of dr verbiage she had said a million times. She has gone out of her way numerous times to make us feel cared for and special during our specific cycles.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie M)
All great women! Our clinic up in Idaho is relatively new so it is a teeny bit apparent that they have not worked in a fertility office for many years based on some of their treatment speeds and/or commentary of lack thereof regarding what we are going through. But overall they are fantastic and I have become great friends with them all
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Deirdre Conway at Utah Fertility Center?
She is extremely compassionate toward what you are going through even though it is her everyday life and could potentially get monotonous. We had an unfortunate negative outcome to our second transfer and she made it a point to reassure us that we would continue to go on to be successful and catered to my necessary procedures in order to get back on the horse as quickly as possible. She has been our biggest cheerleader through all of this, exactly as a dr should be!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask her any question you have, because she will respectfully answer it without making you feel dumb and will explain everything very thoroughly so you feel confident she is making the best decisions with your treatment.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
She was pretty aggressive with my injections compared to my first cycle. I only retrieved 14 eggs the first time and one embryo. Through her protocol of gonal f 225 iu for 10 days and menopur 75 iu along with that we were able to retrieve 29 eggs which resulted in 6 good quality embryos.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We chose to do a 3 cycle money back garuntee through Attain IVF. We paid $21,600 which allotted us 3 egg retrievals, 3 fresh transfers, and unlimited frozen transfers if we needed them. That price did not include blood work or medications. So overall we have spent an eatimated $27,000.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
It was always suggested we transfer one embryo based on the quality of ours. According to her we had a great chance of them being successful, although they were not genetically tested. She ultimately left it up to us and if we felt strongly about transferring more than one I know she would have supported that decision.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
It is usually pretty hard to get a hold of the person you need to talk to on the first call. Most of the time you have to leave a message and wait for a return call. Though this is frustrating, it is slightly comforting to know that they [Utah Fertility Ctr] are such a popular and loved clinic that they are so busy.... We were told that upfront cost to start our IVF with ICSI was about $10,000 and that with the medications and other “possible” costs it would run us anywhere from $13,000-$18,500
+ Read more
Age
27
Treated
2018
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
Describe your experience with Utah Fertility Center.
It is usually pretty hard to get a hold of the person you need to talk to on the first call. Most of the time you have to leave a message and wait for a return call. Though this is frustrating, it is slightly comforting to know that they are such a popular and loved clinic that they are so busy.
During treatment, were you treated like a number or a human with Jason Parker at Utah Fertility Center?
Our very first visit I felt like he genuinely took his time to listen to all of our concerns and he really looked into every possibility for my husband and I. The second time I talked with him was over the phone after hours. He was explaining some results from a test my husband had done. He stayed on the phone with me for what felt like forever and really educated me on my options and really listened to me as I was an emotional mess.
Describe your experience with your nurse at Utah Fertility Center.
Every single person we have come in contact with has been amazing. The nursing staff at this clinic is so great!
How was your experience with Jason Parker at Utah Fertility Center?
We are still in the process of treatment and haven’t had a ton of experiences with Dr. Parker but those we have had have been great. I love the time he takes with us and is really good at calming my nerves with explaining the best course of treatment.
Describe the protocols Jason Parker used in your cycles at Utah Fertility Center and their degree of success.
After the testing process, dr Parker highly recommended my husband and I invest our time and money into IVF due to my husbands low sperm count, low motility, and morphology. I was hesitant at first so Dr. Parker was open to trying different medications and possibly IUI. He was very bold in saying that he would be willing to try these things with us but he worries we would be wasting time and money. He thought our only way to have a decent chance at getting pregnant would be to start IVF. I agreed. The first step was a water ultrasound where they found a fibroid. Because of this, they scheduled me for a hysteroscopy which I will be getting done in the next week. Unfortunately our Dr. Parker is not available so they have scheduled me with Dr. Conway for the procedure.
Describe the costs associated with your care under Jason Parker at Utah Fertility Center.
We were told that upfront cost to start our IVF with ICSI was about $10,000 and that with the medications and other “possible” costs it would run us anywhere from $13,000-$18,500
10
Doctor
Jason Parker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2018
Success with this Doc
?
Treatment
Diagnosis
Male Factor
10
The nursing staff at UFC is wonderful. Everyone is so helpful and informative. The two nurses I have been working with have been wonderful. I am someone with a LOT of questions. I cannot tell you how many times I emailed Shailee, sometimes multiple times in a day and she always responded on the same day.... I also think it is wonderful that they have multiple locations throughout Utah. One thing I wish they offered was full service at all of their locations.
+ Read more
Age
30
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
10
Describe your experience with Utah Fertility Center.
UFC does a wonderful job staffing a very well informed and helpful team. I also think it is wonderful that they have multiple locations throughout Utah. One thing I wish they offered was full service at all of their locations. Only some of the doctors travel to the branch offices to perform cycles. It would have been nice to have a location closer to home when my husband needed to freeze back up sperm but we love this place so much, we did not mind making the drive.
During treatment, were you treated like a number or a human with Jessie Dorais at Utah Fertility Center?
When we first met Dr. Dorais she was so warm and welcoming. She began by getting to know us. Addressed and questions or concerns we had and then very thoroughly answered every single question. We spoke with her for over 2 hours the first time we met. Anytime I need something, she calls and is so reassuring. She always explains everything so well and always asks me if I need anything or have any questions.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Shailee)
The nursing staff at UFC is wonderful. Everyone is so helpful and informative. The two nurses I have been working with have been wonderful. I am someone with a LOT of questions. I cannot tell you how many times I emailed Shailee, sometimes multiple times in a day and she always responded on the same day. Morgan has been really good about calling to check in and answering questions that way.
How was your experience with Jessie Dorais at Utah Fertility Center?
My experience with Dr. Dorias has been wonderful. She is very thorough and matter of fact. I really appreciate the fact that she never made us feel like she's in this for the money. I had so many questions regarding additional testing. She was very honest about each test and how it would or would not benefit us. I never felt like she was trying to sell something to us.
What's one piece of advice would you give a prospective patient of Jessie Dorais at Utah Fertility Center?
I would advise a prospective patient to do their research and come with a lot of questions. It is nice when your doctor has a very well rounded, educated response. Dr. Dorais answered SO many of the questions I had without me even formally asking her. She was so thorough.
Describe the protocols Jessie Dorais used in your cycles at Utah Fertility Center and their degree of success.
My protocol is for an antagonist cycle due to my AMH levels. Dr. Dorais explained the risks of developing OHSS and order a Leupron trigger shot to use in conjunction with my HCG. She also ordered: 5 Ganarelix 250MCG, 3 Follistim 600IUI, 75IUI Menopur (22), Pregnyl 10,000 units, Endometrin 100mg tablets, 63, Leupron 5MG. I began taking birth control pills on cycle day 3 and my husband and I were also prescribed a Z pack and Cipro for him as well.
Describe the costs associated with your care under Jessie Dorais at Utah Fertility Center.
The actual procedure costs $9,800, which includes ICSI. Additional blood work runs around $400, medication was around 4,000. I had to do outside monitoring for my baseline and initial blood work due to living in California. Since my facility is in Utah so we had travel expenses as well.
Describe Jessie Dorais's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
My doctor definitely educated us on transferring 1 vs 2 embryos. She went over all of the risks of transferring more than one embryo in great detail. She also very respectfully told us that ultimately, we are the patients and the decision to transfer 1 versus 2 is up to us. She was very clear on letting us know what the medical field safely recommends.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
10
[Utah Fert Ctr - PG] Strengths are ample. Organized and proactive in care. Everyone works together to establish the best possible patient care. One weakness is that initially it is difficult to get in...I loved going to the clinic as the staff seemed to truly care about my outcome. Gave me adequate time and always addressed my needs...The nursing staff was professional and attentive. Always made me feel comfortable and informed....
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Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
10
Describe your experience with Utah Fertility Center.
Strengths are ample. Organized and proactive in care. Everyone works together to establish the best possible patient care. One weakness is that initially it is difficult to get in. However, once you have your initial visit the go to great lengths to accommodate you.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
I loved going to the clinic as the staff seemed to truly care about my outcome. Gave me adequate time and always addressed my needs. The only time I ever felt frustrated was working with the schedule lady who didn't understand why I had to work and it was difficult to make all of the appointments.
Describe your experience with the nursing staff.
The nursing staff was professional and attentive. Always made me feel comfortable and informed.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
I feel like she did an amazing job explaining the treatment, as well as adjusting my plan as cycles progressed and making the changes that needed to be made. Very good bedside manner. She is educated and caring. I have really loved having her as my fertility specialist
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Ask questions you are unsure of, and speak up. She is wonderful at listening to your concerns you just need to voice them.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
I used 7.5mg of femera, as well as 75units of follistim. This resulted in 1 beautiful follicle. Hcg trigger and iui. However did not result in pregnancy. The second iui 10mg femera, 3, 75 unit doses of follistim due to poor initial response. Hcg trigger and iui 48 hours later. Also used Estrace due to thin uterine linning. Failed cycle. After this we discussed and both felt the best option was to move to IVF.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
Because we have insurance that doesn't cover infertility costs build rather quickly. Each iui cycle was $800.00 out of pocket for monitoring and procedure. Plus on average of $500.00 for meds.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
N/a
9
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
I love how clean the clinic [Utah Fertility Center] is. You walk in and they greet you by name, maybe just because I have been going for 8 months now. They are all patient and kind and want the best for their patients....There was just one time they had forgotten to call me with some results, but I ended up calling at the end of the day and they got those results right to me... They always know what the plan is and how to answer all of my questions.
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Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Describe your experience with Utah Fertility Center.
I love how clean the clinic is. You walk in and they greet you by name, maybe just because I have been going for 8 months now. They are all patient and kind and want the best for their patients. The only thing I wish was different was if they had an office in Logan, UT!!
During treatment, were you treated like a number or a human with Jessie Dorais at Utah Fertility Center?
Dr. Dorais has always called me by name and always knew exactly what was going on and what the plan is. She will personally call me if there is ever a problem and tell me the problem and the next steps to take care of it.
Describe your experience with the nursing staff.
Excellent! They always know what the plan is and how to answer all of my questions.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
How was your experience with Jessie Dorais at Utah Fertility Center?
Dr. Dorais is extremely caring and nice to all of her patients. She is very knowledgeable about the infertility paths and always wants what is best for her patients. I love that she is my doctor and trust she knows what is best for my body.
What's one piece of advice would you give a prospective patient of Jessie Dorais at Utah Fertility Center?
You will not want to find another doctor after seeing Dr. Dorais!
Describe the protocols Jessie Dorais used in your cycles at Utah Fertility Center and their degree of success.
She diagnosed me with anovulation and PCOS. She put me on progesterone to get a period. When I did we started our first timed cycle which involved femara to grow my follicles and a trigger HCG injection to induce ovulation. I got pregnant the first cycle and carried it till 6 weeks and then miscarried. She was concerned that is might be ectopic and explained that we needed to do a D&C. After the D&C we waited for my levels to go down and then started our 2nd cycle 2 months later. On my baseline ultrasound I was told I needed to come back for a saline ultrasound because there might be something in my uterus. I came back the next day and they found polyps in my uterus. 2 weeks later we did a hysterectomy to remove 5 polyps. 1 week after we started our 2nd cycle that turned into a negative pregnancy. We just did our 3rd timed cycle and I am currently in the two week wait!
Describe the costs associated with your care under Jessie Dorais at Utah Fertility Center.
Unfortunately, insurance doesn't cover anything infertility. We have been doing timed cycles which are $525 a cycle + around another $300 for medications and then gas money (I live 1.5 hours away from Utah Fertility Center). We also had a D&C and then a hysteroscopy and those each costed money too. I have figured we are around $4,000 into this journey.
Describe Jessie Dorais's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We haven't had the opportunity to transfer embryos
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Tubal Blockage, Uterine Fibroids
8
I sometimes felt that the office staff [Utah Fertility Ctr] were removed from the emotions of the whole process and that they forget that this whole journey can be really hard on many patients. I would like to have seen a little more compassion from the office staff.... There were a few times that my appointments got mixed up, or were in my calendar schedule but not in the computer. The finance office had some mixups and charged me when they shouldn’t have etc.
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Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Tubal Blockage, Uterine Fibroids
8
Describe your experience with Utah Fertility Center.
I sometimes felt that the office staff were removed from the emotions of the whole process and that they forget that this whole journey can be really hard on many patients. I would like to have seen a little more compassion from the office staff. I felt frustrated a few times by the lack of communication between staff, appointments not making it onto the schedules, or lack of financial communication that caused unnecessary stress and anxiety. Overall everyone is kind and helpful, just make sure you are following your own treatment plans, payments, etc. and stay on top of things on your end so you don’t fall through the cracks. I sometimes felt forgotten about, and some of that sentisitvity is likely from all of the medications I was taking. I kept going back because I love Dr. Foulk and Dr. Conway and I am confident that they know what they are doing. Towards the end of my treatments I felt like the staff got better and were warmer and more personable.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Every time that I met with Dr. Foulk he was very sincere, personable, and compassionate. I always felt important and cared for when I had visits/appointments with him. He answered all of mine and my husband’s questions, and I feel like he genuinely cared about us. I do wish I could have seen him more often during my variety of treatments, I often only saw his staff for appointments, but that’s normal. All of the nurses, NPs, and other providers in the office were great as well. Dr. Conway also did one of my ultrasounds and one of my surgeries and she was so kind, thorough, and I felt completely confident in her care. The medical staff explained procedures, answered my questions, and were compassionate each time I saw them. I did feel like sometimes some of the staff (office side more than the clinical staff) forgets how sensitive and tender this whole journey is and can be for individuals. I often felt like I fell through the cracks or got lost sometimes in communication between staff. There were a few different times that I had to contact my coordinator and have her help me sort out some of the confusion/ conflicting appointments, payments, or other issues. But my coordinator was great at always getting things straightened out and taken care of for me.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Danica )
My coordinator is the absolute sweetest. She goes out of her way to make sure that I am taken care of and comfortable with all of the procedures etc. I did feel like sometimes there was a lapse in communication between us and the scheduling etc. But she always made sure to fix things promptly when I brought it to her attention or reached out to her with concerns.
What specific things went wrong at Utah Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
How was your experience with Russell Foulk at Utah Fertility Center?
Dr Foulk is very intelligent, and he is so good at sharing his vast knowledge in an understandable way. ( I loved his drawings he often used to teach me!) He took the time to make sure I knew exactly what was happening and why. He answered any questions my husband and I had, and he was very kind and compassionate during every visit or procedure. I always felt like he really cared about me as a person, and that he genuinely wanted to help my family to grow as much as I want it to grow. I appreciated his sense of confidence in the possibility of being able to carry my husband’s baby someday. It did sometimes make the road blocks and set backs hard to swallow, but he always met with us after a loss or bad news and helped encourage us to move forward and not give up. He made me want to keep trying and believe that it is possible, even when my mind and my body wanted to quit. He was also very clear about the risks or percentages of success. I appreciated how candid and experienced he is.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Be upfront about your concerns, your feelings, your wants- both personally and with the procedures etc. I should have expressed more openly how emotionally and mentally hard the medications and treatments were for me. I put on a brave face most of the time, and then I sometimes felt that it wasn’t understood how hard and strainful the whole process was, but then it occurred to me that I had never expressed that I was struggling as much as I was. I would also say decide with your spouse what it is that you guys can handle and are ready for, and be willing to speak up and do things on your timeline as well. I went through multiple rounds and had many road blocks and complications along the way and for a lot of it I just went along for the ride and did whatever I was told to do whenever I was told to do it. Eventually that wore on me, and I realized that I needed to communicate better about where I was personally and where we were as a couple so that we could adjust things to better meet our needs.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I’m not great at remembering all the details, especially in the very beginning, but we started with genetic testing for my husband. We were told he was sterile but Dr. Foulk thought otherwise and ran some genetic tests and did a physical assessment on my husband as well. Turns out he is not sterile but is a presenting carrier of cystic fibrosis so he presents as sterile. Dr Foulk did a surgery to retrieve my husband’s sperm and was successful. Then they began working on me with baseline ultrasounds, blood work, genetic tests, etc. I had polyps and ovarian cysts so Dr. Foulk performed a hysteroscopy and explained that it would remove the polyps and leave my uterus nice and smooth for implantation. We then started the medications and procedures for the egg retrieval. I don’t remember what medications I used for the retrieval or fresh transfer prep, (Gonal F was one of them) but will be doing another egg retrieval soon enough to help remind me. We did ultrasounds often to watch the progress and effectiveness of the medications I was taking to make sure my eggs were growing appropriately etc. We also did blood work often to monitor all my levels. While we were waiting on my genetic results we prepared for a fresh transfer, I did daily shots in my tummy, again I don’t remember the medication or doses. But the day before the fresh transfer was scheduled my genetic testing came back positive as a carrier for CF as well so we weren’t able to move forward with the fresh transfer and had to send the embryos for genetic screening. That took a few months, and after we got our embryos back from the genetic testing we prepared for a frozen transfer. For each of the frozen transfer cycles I was on active birth control pills, took 81mg baby aspirin daily, prenatal vitamins, and then injected .15 ml of estradiol valerate IM (glutes) each Tuesday and Friday evening, then about 2 weeks later I added 1 ml IM injections of progesterone in oil daily in the mornings. I did a z-pack the week before implantation, neupogin intravaginally (before two of the frozen transfers), and intralipid infusions and another hysteroscopy tonremove my polyps again, prior to my last frozen transfer. I am about to begin the same round of meds again for the ERA.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
We did one egg retrieval and fresh transfer cycle for close to $10,000. Medications were additional. Hysteroscopy was around $500 plus $400 for anesthesia each time, and frozen transfers were about $3,000 plus medications. Genetic testing on the embryos was done at an external lab.
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr Foulk was very clear about the risks of putting in multiple embryos etc, but he always let me and my husband decide what we felt best about after he educated us. He wasn’t pushy. We put two in each attempt until this last round when we only had one left.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
21 - 24
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
I am not joking, there is literally nothing I would change about UFC.... The nursing staff is wonderful. Danica is my sweet coordinator and we also see Susie a lot. They are both wonderful and so helpful. I got sick with my last HSG and Susie rubbed my forehead with a wet towl to cool me down and got me food etc.... our freeze fee is 500 a year for our embryos. A FET is 3700$ and then medications. PGS testing fee, ultrasounds etc.
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Age
21 - 24
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Utah Fertility Center.
I am not joking, there is literally nothing I would change about UFC. EVERY single person from the front desk to the lab to the embryologist, nurses, doctor, phlebotomist... they are all Perfect. They are all there to help and are so kind and compassionate. They understand it's a tough thing to go through, and they do everything they can to help things go perfectly. I have had zero bad experiences or visits.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr. Foulk is one if the kindest men I've ever met. He cares about you not only as his patient but as a human being. There was never a time that he didn't fully explain what was going on. he always makes sure you're comfortable with treatment steps and that any and all questions are answered. He is kind and caring. I couldn't ask for more in a reproductive endocrinologist. He makes a not so fun situation very bearable and I have complete trust in him as my physician.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Danica)
The nursing staff is wonderful. Danica is my sweet coordinator and we also see Susie a lot. They are both wonderful and so helpful. I got sick with my last HSG and Susie rubbed my forehead with a wet towl to cool me down and got me food etc. They go above and beyond for their patients. Always smiling and so willing to help.
How was your experience with Russell Foulk at Utah Fertility Center?
He is the sweetest man alive. He walks you through each step and makes sure you know EXACTLY what is going to happen next and why you are where you are. He will get to the bottom of why you're not conceiving on your own, and then he tells you but we will do it! I have full and complete faith in this man and his skill set. He knows what to do and is so compassionate. He has wonderful bedside manner and helps you get through some pretty rough times. I wouldn't go to another doctor if I had to. This man has our respect for life. We can't thank him enough.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Trust in him completely. He WILL make you a parent.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I remember my first egg retrieval I got OHSS and they went in and took all the extra water out and changed me to a freeze all cycle. I had 50+ eggs retrieved so we figured it was going to happen. I am not sure what drugs I took. it they always made sure I had enough and helped me with costs etc. For this upcoming transfer I am taking estrogen Ijections twice a week, progesterone injections and suppositories the week of transfer anf also a z pak the week of transfer.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
I don't remember the total for our retrieval etc. but our freeze fee is 500 a year for our embryos. A FET is 3700$ and then medications. PGS testing fee, ultrasounds etc.
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
They helped us make the best decision. Our first was double embryo transfer, we had a singletons. We are transferring one this time around.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
The clinic [Utah Fertility Center-Pleasant Grove] is amazing. Very clean & comfortable. They respond to phone calls/call you back very quickly. When waiting on results they always call in a timely manner, exactly when they say they are going to. There can be a little bit of a wait sometimes even if you show up to your appointment early or on time.... The clinic is amazing. Very clean & comfortable. They respond to phone calls/call you back very quickly. When waiting on results they always call in a timely manner, exactly when they say they are going to. There can be a little bit of a wait sometimes even if you show up to your appointment early or on time
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Age
22 - 23
Treated
2017 - 2018
Success with this Doc
?
Race
European, Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
The clinic is amazing. Very clean & comfortable. They respond to phone calls/call you back very quickly. When waiting on results they always call in a timely manner, exactly when they say they are going to. There can be a little bit of a wait sometimes even if you show up to your appointment early or on time.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
Dr. Gurtcheff did an amazing job of showing how much she cares & feels for our situation. We have secondary infertility & I was nervous to see a doctor because I didn't want them to think treating me was less important because I already have one kid. Dr. Gurtcheff really seemed to understand our desire to grow our family & give our son a sibling. She reassured us & made us feel comfortable the whole time.
Describe your experience with the nursing staff.
They were organized, experienced, & very professional. Very warm & friendly. It was easy to feel comfortable with them.
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Dr. Gurtcheff is very sweet & caring. She made us feel very comfortable & gave us hope which is something we haven't had in a long time. My only complaint is I only saw her for the appointments to go over test results and talk about our plan. The ultrasounds, IUI procedures, & even the call to tell me the results that I wasn't pregnant were all done by her nursing staff. They were great, but I felt like there were a lot of questions at times that I couldn't get answers to because I wasn't able to speak with Dr. Gurtcheff directly.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Write down all your questions so you can ask while she's around because you don't always get the opportunity to later.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
Dr. Gurtcheff explained that clomid on it's own isn't that affective & neither is the IUI. She recommended we do a combination of both to increase our chances. I appreciated the more aggressive approach. We were to try this method up to 3 times because the success rates are supposed to be cumulative so with each attempt our chances go up. After 3 times we would save up for/prepare for ivf.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
IUI and baseline ultrasound -$875 HCG trigger shot, progesterone, & clomid - together cost around $200 Other tests and appointments I was billed around $400
8
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
10
It’s a warm atmosphere the office [Utah Fertility Center- St. George] when you walk in the waiting area is nice and all the family card announcements are fun to see and read about on the wall.... He told us $13,000 for ivf cycle or $1,000 a month for iui.... I met her [a nurse] 1 time when we went in for our referrred initial consult and she was very nice and easy to talk with. She answered our questions. We are meeting with her tomorrow to go over the calendar for all my upcoming procedures and protocols.
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Age
30 - 32
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
10
Describe your experience with Utah Fertility Center.
I don’t have a whole lot of information yet to really say much. It’s a warm atmosphere the office when you walk in the waiting area is nice and all the family card announcements are fun to see and read about on the wall.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
He was very nice and I knew he wanted to help us. He was very concerned and spent time with us and answering all my questions. I didn’t feel rushed and I liked the way he handled our situation. He remembered us from before and that made a huge difference even knowing our other kids names and faces. It was very refreshing to see the care he had.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Megan Johnson )
I met her 1 time when we went in for our referrred initial consult and she was very nice and easy to talk with. She answered our questions. We are meeting with her tomorrow to go over the calendar for all my upcoming procedures and protocols.
How was your experience with Russell Foulk at Utah Fertility Center?
He was very good at explaining and helping us come to a plan for us that would work with our schedule and what we wanted to do. We have only met him 2 times. Once in 2016 and now again this February 2018. We all decided to go with ivf and so I’m just barley beginning the process in the middle of birth control. I look forward to going through the procedures and I’m excited to grow our family. Dr Foulk was very personable and easy to talk to the 2 times we have met. I hope to see him more throughout the process.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Um that he’s very easy to talk to and ask questions.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I’m just starting so I haven’t really gotten to that point. I’m still in the middle of birth control pills. So I’m at the very very beginning. I have an upcoming water ultrasound and a calendar review tomorrow to go over what to expect and everything. We did decide to do embryo testing and find out which eggs would be best to transfer when I get to that point.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
He told us $13,000 for ivf cycle or $1,000 a month for iui.
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We did discuss this because we want to have twins hopefully. We went over the why’s and we all agreed on that plan as of now.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
St. George
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 3 IVF
Diagnosis
Endometriosis, Poor Egg Quality
10
The clinics biggest strength is that there is never a long wait to get in for your appointment. I did have to bring my one toddler with me and the nurses staff was so kind and helping with him. The only weakness I can think of [Utah Fertility Ctr] is it can take months to get in with Dr Foulk... They [nurses] were able to answer my questions and if they could not they would always get an answer for me. They always returned my emails and phone calls within the same day.
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Age
37 - 40
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 3 IVF
Diagnosis
Endometriosis, Poor Egg Quality
10
Describe your experience with Utah Fertility Center.
The clinics biggest strength is that there is never a long wait to get in for your appointment. I did have to bring my one toddler with me and the nurses staff was so kind and helping with him. The only weakness I can think of is it can take months to get in with Dr Foulk
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
He really cared about me and wanted to help me. I felt that he wanted to help us have a child just as much as we wanted one. I felt that he always listened to what my thoughts were.
Describe your experience with the nursing staff.
They were able to answer my questions and if they could not they would always get an answer for me. They always returned my emails and phone calls within the same day. They always provided good information on what my next step was.
How was your experience with Russell Foulk at Utah Fertility Center?
When we did our second IVF with Dr Foulk he tried something new with us. I was put on a Lupron shot for three months, and on vitamin supplements to help the quality of my eggs. We were very hopeful that that would help but when it came time to transfer the eggs they were not good. Dr Foulk was hopeful but I could tell that he felt bad that what we did did not help. He really does care. I do not feel that he just wants my money.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Don’t be afraid to do your research and ask Dr Foulk all the questions that you have. If you feel there is something you want to try ask Dr Foulk what he thinks.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
Dr Foulk found that I had to cyst, one on each side which he diagnosed as endometriosis. We thought if we would suppress that that would help my eggs get the nutrients that they needed. So Dr Foulk put me on three months of Lupron shot and several vitamin supplements. The results were that it did not work for me.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
Because it was our second IVF cycle with Dr Foulk the procedure was $7980 the anesthesiologist was $400 cash and the medicine because I am older cost me $5500 .
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
10
I love the girl that works the front desk. I love all of the staff at this location [Utah Fertility Ctr- Murray]. They are really good with getting you in and out of your appointments as quickly as possible and the wait time isn’t that long. They make going through fertility treatments easier and such a hard time.... My Care coordinator has always been available to answer my questions, returns my phone calls quickly, and just overall a very compassionate person. She has shown me that she is invested in myself being able to conceive as much as I am. She is simply amazing
+ Read more
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with Utah Fertility Center.
I love the girl that works the front desk. I love all of the staff at this location. They are really good with getting you in and out of your appointments as quickly as possible and the wait time isn’t that long. They make going through fertility treatments easier and such a hard time. They also help to answer any question that you may have about your fertility
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
She always made sure that I asked questions and she would answer them. She always try to normalize how I felt every step of the way
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan baker )
My Care coordinator has always been available to answer my questions, returns my phone calls quickly, and just overall a very compassionate person. She has shown me that she is invested in myself being able to conceive as much as I am. She is simply amazing
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
She is educated and well knowledged in her profession. She has compassion, empathy, and is real. I have loved working with her because I trust her every step of the way. She is always made sure that whatever decision is made is my own and not because she feels one way or the other. She has remain optimistic for me but yet realistic.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
If you were looking for someone who knows what they are doing she is the one that can figure out what is wrong and what is the best course of treatment. She is also very smart and empathetic you would love her.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
I have had insurance coverage which has helped. In total I have paid out of pocket around 1300. With IVF I do not have insurance coverage so that will be more costly, we are looking at about 13,000 which includes medication for one round
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2018
Success with this Doc
?
Treatment
Diagnosis
PCOS
10
I appreciate they have multiple locations so we aren’t driving as far. Be prepared that you’ll likely see different nurses and staff each time. It’s been hard to always feel comfortable when the person isn’t familiar. It’s felt a little harder to trust their opinion each time when I don’t know them at all. But each has been kind, professional & helpful....Mallory has been great, and patient answering our questions. We’ve also seen at least 6 other staff at other appointments.
+ Read more
Age
29
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
Diagnosis
PCOS
10
Describe your experience with Utah Fertility Center.
It has a good reputation. I appreciate they have multiple locations so we aren’t driving as far. Be prepared that you’ll likely see different nurses and staff each time. It’s been hard to always feel comfortable when the person isn’t familiar. It’s felt a little harder to trust their opinion each time when I don’t know them at all. But each has been kind, professional & helpful.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was so helpful in making decisions about our treatment options. She provided all the medical facts and statistics available, but also took into account our emotions. She was candid about both her medical and personal opinion, which was so helpful.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Mallory)
Mallory has been great, and patient answering our questions. We’ve also seen at least 6 other staff at other appointments. Although I don’t know them well each has been kind and thorough.
What specific things went wrong at Utah Fertility Center?
  • Provided conflicting information
How was your experience with Deirdre Conway at Utah Fertility Center?
We’ve only met with her directly for our first appointment, but she was great. She made us feel confident that our treatment plan was our best option at this point, answered questions, and was very straight-forward yet optimistic and kind.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
know that from at least our experience, you don’t end up having much direct contact with her. I’m glad that I do feel like I can trust her and that she does care about us, but it does feel strange to not have any contact aside from hearing about her feedback from nurses.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We’re in the middle of IVF, leading up to and FET. We’re doing frozen transfer both due to wanting to do PGS testing and to avoid OHSS with my PCOS. She’s been vigilant about avoiding OHSS. I started doing birth control, then did F75 Gonal F and Menopur, just one little bottle a day to 1ml liquid. My egg retrieval has been pushed back a couple days while we’ve done some increased Gonal F, hoping a few more follicles can have some extra time to mature.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Not sure, we have great insurance with Progyny. But this egg retrieval is costing about $8,000, then the transfer will be about $3,000, medication has been about $3,000
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Before seeing dr. Conway we were set on eSET. She agreed with this approach and seemed relieved to not have to convince us to not do multiples.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
Our experience with this clinic [Utah Fert Ctr] recently (as opposed to last year when we first started going there) has been night and day. They have a mostly new staff, which has been very refreshing. The new nurses, front desk gals, and coordinators are all much more friendly and helpful...The nursing staff is great. They are all very professional and courteous. All of my appointments this round were on time with minimal waiting, which I very much appreciate.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
Describe your experience with Utah Fertility Center.
Our experience with this clinic recently (as opposed to last year when we first started going there) has been night and day. They have a mostly new staff, which has been very refreshing. The new nurses, front desk gals, and coordinators are all much more friendly and helpful. However, my advice is the same as with the doctor--ask a lot of questions! They're there to help you, but only if you ask them to. Otherwise, you're just kind of shuffled through.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway is very hands on, very informative, very willing to take a phone call or email and respond timely. She has always been very knowledgeable about our specific situation, which is reassuring.
Describe your experience with the nursing staff.
The nursing staff is great. They are all very professional and courteous. All of my appointments this round were on time with minimal waiting, which I very much appreciate.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Deirdre Conway at Utah Fertility Center?
After a not so great experience with another doctor, and a lot of research looking for a new doctor, we have been so happy with Dr. Conway. She is a great communicator, very hands-on, and we've had a great experience while under her care. Dr. Conway is fantastic.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
To ask a lot of questions and advocate for yourself (this would be my advice with any doctor). Dr. Conway was very open and willing to discuss everything we asked about... even if it wasn't relevant and she was just educating us. Other things that were relevant may not have come up had we not done our own research and asked questions.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We went straight to IVF with Dr. Conway due to failed IUI and failed cycles using Clomid. Initially (while seeing a different doctor) we were diagnosed with unexplained infertility; it was Dr. Conway that explained normal sperm count and ovarian reserve (based on AMA level), etc. It was only after seeing Dr. Conway that we felt like we had actual answers... We had both male factor (low sperm count--less than 200k) and female issues (low ovarian reserve--AMH of 0.5). Our IVF consisted of a 9 day stim cycle--2 vials of menopure and 300 units follistim daily/added in 1 shot of ganirelix the last 4 days. I had an egg retrieval on day 10 (it was moved up 1 day early because my folicles were pretty big). Retrieval resulted in 19 eggs, but only 4 were mature and could be fertilized using ICSI the same day. The next day, 2 more became mature and were able to fertilized via ICSI, for a total of 6 mature eggs that were fertilized. Our day 3 report was that all 6 eggs were at the 8 cell stage, right where they should be at that time frame, and looked to be progressing well! We were over the moon. Then our 5 day report came and it looked as though only 4 of the 6 were going to make it, a few of which were barely hanging on. They told us they wanted to to give it 1 more day, so we were hopeful. By day 6, the report was that we only had 1 make it to the blastocyst stage, and luckily it was that it is a perfect grade. We sent it off for PGS and it came back healthy so our transfer is scheduled for this upcoming cycle, just a few weeks away.
Describe your experience with your monitoring appointments at Utah Fertility Center.
Monitoring appointments were always done in the morning, which was great for me because I could just go right before work. I rarely had to wait more than a few minutes or so and it was a well-oiled machine. I was usually in and out in under 25 minutes for ultrasound and under 10 minutes for just bloodwork.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We went with a 2 cycle package program through Attain... The cost was $23,400 and it included everything: all IVF monitoring appointment, ICSI, embryo biopsy, unlimited transfers, and 1 year of storage--had we ended up with more embryos. It did not include the cost of prescriptions or PGS.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We only ended up with one embryo to transfer so it wasn't a conversation we got to have.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
PCOS
7
The nurses [at Utah Fertility Center] were very nice and welcoming to any questions and helping me along the way...Good personable staff. I would like to see them answer questions via phone faster. It would take hours (most likely until the end of the day) until i would get a response to a question. Their online portal was nice to email questions but again was unpredictable as to when i would hear back....Getting prescriptions was a pain to deal with insurance. I had a situation where they would not refill a prescription because of the way they wrote the initial one.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS
7
Describe your experience with Utah Fertility Center.
Good personable staff. I would like to see them answer questions via phone faster. It would take hours (most likely until the end of the day) until i would get a response to a question. Their online portal was nice to email questions but again was unpredictable as to when i would hear back.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
The nurses were very nice and welcoming to any questions and helping me along the way.
Describe your experience with the nursing staff.
Most of the nurses were awesome! There were some that seemed too busy to answer questions. I would have to leave a message and wait hours before i could get an answer.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
I was only able to meet and discuss with Dr. Gurtcheff once at the beginning of treatments. From there on out i saw her nurses and she reviewed my files and led them to the direction that i should go with meds/treatments. I had the option to have her perform my last ultrasound before graduating the clinic but it was too expensive since this is not covered by my insurance.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
I would have liked to see her more/hear her opinion in person
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
We started out less aggressive with oral medications and she slowly increased the dosage until we exhausted every trial. Dr. Gurtcheff then moved me to injectables where she ran blood test to determine the best injection to use with the right amount of mg. She wanted to stimulate my ovaries but not overdo it which makes sense. The injectables finally produced a follicle for a cycle treatment.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
Trials were different costs. Timed intercouse was roughly $500 but with medications more around $700. IUI was around $800 and with medications more around $1000 every trial.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
N/A
7
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor, Other
8
[Utah Fertility Center- St. George] Would be nice to offer more tests in location. I had to travel four hours away for a water ultrasound and they don’t do IUI or monitoring on the weekends which, fertility has no schedule so there should be an oncall staff member.... $1,100.00 for everything for my first IUI and medications that had to be purchased outside the clinic. The IUI is like $400. Ultrasound is like $250. Sperm prep and wash and such.... I think to the clinic was $875 the rest was medication. My second on femera was $600 and included only the iui and one ultrasound
+ Read more
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, Other
8
Describe your experience with Utah Fertility Center.
Would be nice to offer more tests in location. I had to travel four hours away for a water ultrasound and they don’t do IUI or monitoring on the weekends which, fertility has no schedule so there should be an oncall staff member.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Called me by name, had reviewed my medical history. Asked me questions. Understood I have a medical background so talked straight to us.
Describe your experience with the nursing staff.
The st George office is a satilte office so there are two RN’s and an NP. Dr Foulk is in town once a month. The week I met with the doctor they were hiring new staff so it was a bit confusing. The schedule isn’t set so when you think you can go in for an IUI then you find out two days before the NP is working her other job so you have to drive four hours to their main office. Also the pricing isn’t explained well. I had to reach out to the main office manager because my voicemails were not being returned. In person they are great. Very kind.
What specific things went wrong at Utah Fertility Center?
  • Failed to convey critical information
How was your experience with Russell Foulk at Utah Fertility Center?
He is very friendly and knowledgeable. I enjoyed him being open and honest about our chances and the length of time we might have to try treatments. Better to under promise and over deliver. He didn’t rush us off during our first appointment either. Let us ask all our questions. When our first IUI failed and the cost would be too much to try again for some time he adjusted treatment that would better fit into our financially budget.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
He is not in charge of scheduling or finances. You will need to talk to the office manager and financial department to get those details.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
Clomid to help stimulate the eggs and hcG trigger to more timely track Ovulation. Sperm wash and IUI due to male factor of low sperm count and poor mobility.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
$1,100.00 for everything for my first IUI and medications that had to be purchased outside the clinic. The IUI is like $400. Ultrasound is like $250. Sperm prep and wash and such.... I think to the clinic was $875 the rest was medication. My second on femera was $600 and included only the iui and one ultrasound
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Na
9
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
St. George
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
8 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
I sometimes felt like the nurses or MAs [at Utah Fertility Center] that called me had no idea what was going on with my care plan. so that was kind of frustrating, but overall everyone has been really nice and they call the doctor if needed anytime I have questions.... the MAs seem unprofessional at times, but I have LOVED the doctors and nurse practitioners that I have talked to. everyone seems to have my best interest in mind. it can also be very difficult to get anyone to answer the phone, but I understand that they are very busy and they do really well at returning phone calls.
+ Read more
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
8 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Describe your experience with Utah Fertility Center.
the MAs seem unprofessional at times, but I have LOVED the doctors and nurse practitioners that I have talked to. everyone seems to have my best interest in mind. it can also be very difficult to get anyone to answer the phone, but I understand that they are very busy and they do really well at returning phone calls.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
she met with us in her office multiple times, and called me personally to discuss my new diagnosis of pcos. her staff always calls to check up on me each cycle and she makes sure I am well informed and involved in my care.
Describe your experience with the nursing staff.
I sometimes felt like the nurses or MAs that called me had no idea what was going on with my care plan. so that was kind of frustrating, but overall everyone has been really nice and they call the doctor if needed anytime I have questions.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Dr Gurtcheff is very sweet and easy to talk to. she is great at explaining everything throughout the whole process. she truly seems to have my best interest in mind and seems to want us to get pregnant as badly as we want it.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
ask her anything! she is a fountain of knowledge. I had so many questions and worries with my last miscarriage and there wasn't one thing she couldn't answer and she assured me that this wasnt my fault and involved me when deciding a new care plan.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
when I first met with her she said "we have to figure out what the problem is first before we can treat it." she did an ultrasound and several labs to determine that I had PCOS. she then started me on provera to start a period and I did. then we did 2.5 mg of femara to help me ovulate because I wasn't ovulating on my own. that dose didn't work and she increased to 5 mg the next month. I ovulated and got pregnant, but unfortunately ended in miscarriage. the following month we did 5mg of femara again but no ovulation, so she increased it to 7.5. I have been on that dose for two cycles now and have ovulated both times. she also gave me the option during the process to do timed intercourse with monitoring at any point, but I decided to wait and try just the femara for a while first. each cycle she has done a 21 day progesterone to confirm ovulation and if I ovulate then she does an HCG test the week after. she has given me a lot of options for what steps to take next, especially after my miscarriage, which I appreciate! since the miscarriage she has also started me on 200 mg of prometrium twice a day each cycle after ovulation is confirmed and baby aspirin once a day. prometrium was done a couple other times on the cycles that I didn't ovulate to start a period
9
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
8
Some of the nurses [at Utah Fertility Center] are so sweet and sensitive and kind. They are good at explaining all that they are doing and talking you through it all. I didn’t like that they weren’t up to date on my history. I saw so many nurses and they never knew how many IUI’s I had done or my history of having a miscarriage and that made me sometimes just feel like another number coming through. I also didn’t have a great experience with one nurse. She was the one who had to tell me that I had a blighted ovum and that I would have to have a miscarriage. It was already a super hard experience and I was in complete denial and I felt like she wasn’t super sensitive at all!
+ Read more
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Utah Fertility Center.
The front desk staff has been hard for me. They are the first and last people you see and I haven’t always been impressed. When I first started coming the front office wasn’t super welcoming and a little cold. The lady who checked me out seemed annoyed and tired and never once cracked a smile or anything. So that’s hard. As I’ve been there longer the front office has gotten better and knows me by face. But the clinic is clean, well equipped and I’ve been grateful to be in such a good clinic that’s so close to my home. There are a lot of the staff that are passionate about what they are doing and are aware of how hard it is to be doing the things that we go through as patients.
During treatment, were you treated like a number or a human with Jessie Dorais at Utah Fertility Center?
There have been a few instances that showed to me that I wasn’t just a number to Dr.Dorais. The first was after our miscarriage. She called as soon as she found out and left the most kind and heartfelt voicemail and offered to have a consult and talk over things as soon as I was ready to come in. The next was after our third failed IUI. She was completely booked for a few weeks but moved her schedule around to meet with us the next day to consult and talk over our options after that heartbreak.
Describe your experience with the nursing staff.
Some of the nurses are so sweet and sensitive and kind. They are good at explaining all that they are doing and talking you through it all. I didn’t like that they weren’t up to date on my history. I saw so many nurses and they never knew how many IUI’s I had done or my history of having a miscarriage and that made me sometimes just feel like another number coming through. I also didn’t have a great experience with one nurse. She was the one who had to tell me that I had a blighted ovum and that I would have to have a miscarriage. It was already a super hard experience and I was in complete denial and I felt like she wasn’t super sensitive at all! She seemed numb to seeing that kind of heartache and it was pretty awful. So I’ve had great experience of kind nurses who would move schedules to make things easy for me and would make me feel comfortable and understood and others that were extremely unfeeling.
What specific things went wrong at Utah Fertility Center?
  • Failed to convey critical information
How was your experience with Jessie Dorais at Utah Fertility Center?
Dr.Dorais has been a great doctor for us. Going into the infertility world was scary and hard and she was so kind and welcoming. She has the most soft voice and takes the time to explain things. She draws things out for you and was open to all of our questions. Sometimes I got a little lost with some of the explaining because she used a lot of medical terms that I didn’t understand but she was always patient when I asked her to re-explain things. I loved that she would familiarize herself with all of our past treatments, tests, miscarriage all of it before we would consult together. I appreciated her taking that time so that I knew she was aware of everything especially since I would mostly see the nurses.
What's one piece of advice would you give a prospective patient of Jessie Dorais at Utah Fertility Center?
Be honest and open. Dr.Dorais cares about your feelings and your situation and wants to help so be as vulnerable as you can.
Describe the protocols Jessie Dorais used in your cycles at Utah Fertility Center and their degree of success.
We did 3 rounds of timed intercourse using clomid day 3-7 and measuring follicles starting day 12 and doing hcg trigger shot when cycle called for it and then doing intercourse 12 and 24 hours later. We also did 1 round of IUI with clomid same process as timed intercourse but had my husband bring in a semen analysis 1 hour before the IUI procedure. After the IUI procedure I was told to have intercourse that night and sometime the next day and then to start progesterone suppositories. Blood work was done exactly 2 weeks later to check If I was negative or positive. The other 2 IUI’s were the exact same except using letrezole instead of clomid. All 3 timed intercourse and the 3 IUI’s were negative
Describe the costs associated with your care under Jessie Dorais at Utah Fertility Center.
I’m under DMBA which has been good to cover a lot of my procedures. My HCG shot and progesterone suppositories have been around $200 each month and that isn’t covered by insurance. Everything else has almost all been covered for.
9
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2018
Success with this Doc
No
Treatment
9 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Everyone there [Utah Fertility Center] is very kind and ready and willing to help on the trying to conceive journey. I wish I saw dr Conway more. I’ve only met her once for my first appointment but they have a very competent staff working there for her.... One day I had to have blood drawn and didn’t know it so I wasn’t hydrated and it took 3 nurses working together to get blood out of me and they were all very kind about it and talked to me like a normal person just having a conversation.
+ Read more
Age
25
Treated
2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
9 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Describe your experience with Utah Fertility Center.
Everyone there is very kind and ready and willing to help on the trying to conceive journey. I wish I saw dr Conway more. I’ve only met her once for my first appointment but they have a very competent staff working there for her.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She thoroughly explained everything in detail before and during treatments and the office would call to check up on me if they hadn’t heard from me in a while
Describe your experience with the nursing staff.
They wee always kind and considerate to me. One day I had to have blood drawn and didn’t know it so I wasn’t hydrated and it took 3 nurses working together to get blood out of me and they were all very kind about it and talked to me like a normal person just having a conversation. And they are very knowledgeable.
How was your experience with Deirdre Conway at Utah Fertility Center?
She was very kind, and made me feel comfortable and like she could help me. She explained everything in detail in or first initial meeting telling me what was going on with my body and thoroughly explained it, and told me the first route we were going to take, and if that didn’t work the next route and explained a few to me and made me feel like she could get me pregnant.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Go in with questions. She will answer all of them.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
First we tried femara to get me to ovulate and that didn’t work so then we tried femara and a steroid which still didn’t work. So then they switched me to clomid because maybe my body just didn’t like femara. That still didn’t work but they wanted to start a new period so that we could start over and fresh. So they gave me provera to start a period which didn’t end up working so currently they have me on 2 weeks of birth control to start a period
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Idaho Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27 - 32
Treated
2013 - 2018
Success with this Doc
?
Treatment
4 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
8
Some of the nurses were kind and so friendly [at Utah Fertility Center]. Others just didn’t have that ability or you could tell it didn’t come as naturally. They were usually pretty organized but hard to get a hold of due to how busy the clinic was some days...Usually full price was expected on day of baseline ultrasound. After two full egg retrieval’s and thousands of dollars spent in FET we were offered 50 percent off last two cycles.
+ Read more
Age
27 - 32
Treated
2013 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Unexplained
8
Describe your experience with Utah Fertility Center.
Front desk ladies could maybe use a little more smiling or just customer service in general. They were pretty quiet most times. I felt like the front of the clinic like waiting room and front desk was not as friendly as it was when you went back and saw the actual nurses and doctors. There was a little bit of a disconnect. The doctors and most nurses had much better bed side manner.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She spent time with me. She was understanding, and empathetic to our situation. She gave us financial help.
Describe your experience with the nursing staff.
Some of the nurses were kind and so friendly. Others just didn’t have that ability or you could tell it didn’t come as naturally. They were usually pretty organized but hard to get a hold of due to how busy the clinic was some days.
How was your experience with Deirdre Conway at Utah Fertility Center?
Sometimes I didn’t know exactly what the diagnosis was in the beginning. I was just a little confused as to what was wrong and sometimes I still am,especially after multiple failed transfers. She has great bed side manner and has been one of my favorite doctors. I feel comfortable with her and expressing my frustration or sadness.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
It’s expensive and to be prepared for it. I would recommend her to others even though we haven’t gotten the desired results we would like.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
First cycle we used metformin, injectables which were menopure, progesterone, and one other med. not sure of doses. It yielded 2 embryos at the end of the cycle and both were transferred and both were not successful. I think the second egg retrieval round we were a little more aggressive with making sure my ovaries were growing more eggs and also retrieved about 29 eggs as opposed to 16 which was the first time. Protocol did change. Though the second transfer for Ivf did not work, the protocol stayed the same and then I had a successful transfer for #3 that resulted in a live birth. Protocol stayed the same for the FET number 4. Which was birth control, estradiol in a shot form, and progesterone in oil (shot) successful pregnancy with twins and miscarried at 8 weeks. Ivf 5 did change in terms of one med. which was estradiol as a oral medication vs an injection. This transfer was not successful though ultrasounds and blood work looked good they said.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Usually full price was expected on day of baseline ultrasound. After two full egg retrieval’s and thousands of dollars spent in FET we were offered 50 percent off last two cycles.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Yes she educated me on the trade offs saying one embryo vs two is not much of a difference in success rates. 4%? We would transfer one or multiple depending on how good the embryos looked after dethaw. Usually it didn’t seem to make a difference in success and I’m not sure what approach is best knowing each time I have transferred one embryo is has never resulted in a positive pregnancy.
9
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
26 - 31
Treated
2013 - 2018
Success with this Doc
No
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Poor Egg Quality
7
Strengths: They [Utah Fertility Center] are able to work with schedules and try to answer any question while you are there. They have a great person to help you understand the cost and what can be done on the financial side. Their in house lab does a great job and is quick and normally gets the vein first try.... Weaknesses: Poor assistance over the phone and some times lacks empathy.... When called to tell my first IVF results after transfer the MA was very blunt, short, and rude.
+ Read more
Age
26 - 31
Treated
2013 - 2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
7 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Poor Egg Quality
7
Describe your experience with Utah Fertility Center.
Strengths: They are able to work with schedules and try to answer any question while you are there. They have a great person to help you understand the cost and what can be done on the financial side. Their in house lab does a great job and is quick and normally gets the vein first try. I have very difficult veins but was always fully confident in the techs. Weaknesses: Poor assistance over the phone and some times lacks empathy.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Was difficult dealing with his medical staff not so much the Doctor himself. Felt as though his staff never knew what was going on with my case. Expect one nurse specifically but at times was difficult to get a hold of her and would feel blocked by the other medical staff. When called to tell my first IVF results after transfer the MA was very blunt, short, and rude. The results were negative and she showed no empathy but treated me like I was just another task on her check list.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Chelsea)
HIs IVF coordinator and nurse (Chelsea) at the time was great she was always helpful when you were able to get ahold of her. She made you feel like she actual cared. As for the rest of the nursing staff and medical assistants my experience was never great with them. Some were rude and lacked any type of empathy for what the patients were going through. Most of the time I felt like they had no idea what was my course of treatment was or how to help answer questions. Couple times when I called in with concerns and the nurse I had requested to work with directly was out of the office and I had to work with someone else they made me feel like my concern were not valid and was wasting their by calling to ask about them. Every sonographer I worked with was great and I had no complaints with them. I like the nurse practitioners as well one of they even was able to relate as to what I was going through because she as well was going through infertility herself.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Russell Foulk at Utah Fertility Center?
Dr. Foulk is well educated and you can tell he has dedicated his professional life to helping those struggling with infertility. However, I felt that he lacks the ability to make you feel important rather than just another number.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Always write down before you appointment any questions you have and make sure to asking everything and anything while he is there. As once he leaves the room you will not have the chance to speak with him until you fully into the process of your treatment and he comes into the room to do his part.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
IVF cost for blood work, ultrasounds, anesthesia, retrieval, monitoring, and implantation was a little over $10,000.00 IUI cost $1,000.000
7
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
[Utah Fertility Center- ID Falls is] Very calming. Welcoming. Treats and drink are provided. Music is always playing. It feels a lot like a home, which is so nice. It really puts my anxiety at ease. There are chairs around the office to sit in when needed. They welcome husbands which is so nice.... My veins are really hard to take blood from and she [a nurse] is THE BEST at it! I have so much anxiety and she helps me feel calm. She lets me lie down when I get my blood drawn because I have low blood pressure. She explains everything to me as it is happening and answers all my questions. Their old secondary nurse/receptionist was not nice at all. I did not like her, but since going back they have changed staff and I love all of them. Very compassionate.
+ Read more
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
Very calming. Welcoming. Treats and drink are provided. Music is always playing. It feels a lot like a home, which is so nice. It really puts my anxiety at ease. There are chairs around the office to sit in when needed. They welcome husbands which is so nice.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I felt more like a human. She talked me through the whole process of what she wants to do for me. She explained things in detail and didn't expect me to know everything already. She answered my questions without hesitation.
Describe your experience with your nurse at Utah Fertility Center.
I wish I could remember her name! I LOVE HER!! My veins are really hard to take blood from and she is THE BEST at it! I have so much anxiety and she helps me feel calm. She lets me lie down when I get my blood drawn because I have low blood pressure. She explains everything to me as it is happening and answers all my questions. Their old secondary nurse/receptionist was not nice at all. I did not like her, but since going back they have changed staff and I love all of them. Very compassionate.
How was your experience with Deirdre Conway at Utah Fertility Center?
She was detailed. She was very kind and soft. She didn't rush the appointment and I felt like she cared about me and getting me the results I want. Whenever I asked a question she readily and happily answered. I never felt like she was irritated by all my questions. That was really important to me. She took the time to ask me questions and get to know not only me but also my husband.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask as many questions as you can.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We met with her in her office at first to get to know each other and our history so she can know what to plan for and what to expect. She took blood to do a blood panel. When results came back she was very prompt in letting me know and changing the course if need be immediately. I felt that things got done pretty fast.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I would receive the bills for the blood draws and the ultrasounds and initial consultation from them. But everything else was from the respective companies or clinics.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
No comments.
9
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Idaho Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI, 3 IVF
Diagnosis
Endometriosis, Poor Egg Quality, Unexplained
10
[At UFC-Pleasant Grove] Own nursing staff for each dr. Make sure you know how the office operates and you won’t have any unwelcome surprises. Ask questions about procedures and you will get more information than you knew you wanted. Info is available and will be given but you can be explained as much or as little as you want. But you must communicate.
+ Read more
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Endometriosis, Poor Egg Quality, Unexplained
10
Describe your experience with Utah Fertility Center.
Own nursing staff for each dr. Make sure you know how the office operates and you won’t have any unwelcome surprises. Ask questions about procedures and you will get more information than you knew you wanted. Info is available and will be given but you can be explained as much or as little as you want. But you must communicate.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
She truly understood how much We wanted andswers and how much we wanted a baby. You could tell that she just wanted to help and wanted to make sure we were heard. She showed that even if it didn’t work for us, she wanted to make sure we did all we could to make sure we didn’t have any regrets.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan )
Each doctor has their own nursing staff and own line for communication. They did a bit of restructuring and it was a little rough for the transition for patients and the staff to get used to the new system but it is great now and so helpful! Morgan was great and Danica is also great! They are awesome and made sure I was helped and listened to.
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
She was truly the reason we had success. She was there to make sure we felt like we were a priority and like we had someone on our team. She made it feel like she wanted success as much as we did. Without her I would have given up a long time ago. Because of her knowledge and determination, I now have my amazing and perfect miracle baby!
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Make sure she knows you mean business and you will stop at nothing! I made sure to let her know I had done my research and I would ask her about everything I could find. She was happy to research anything I asked about. She is great at communicating but I also came with a lot of my own questions.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
We did a typical protocol without Lupron first. We started with birth control and then right into follistim and menopur. Stimmed for 9 days and retreival went perfect. Retrieved 19, 16 mature, 15 fertilized with ICSI. We didn’t plan on ICSI but my husbands sperm dropped motility (I think it was motility) when they went to fertilize naturally, so dr G told the embryologist to not risk anything and just do ICSI (they didn’t charge us). On day 3 we still had 15 growing. Day 5 we transferred a morula and had no blasts but 6 more we let still grow for another day to see if they would become blasts to be able to freeze. Dad 6 all the remaining had arrested and the fresh transfer didn’t result in pregnancy. The second cycle we started with Lupron and did only menopur to try to help with quality we had to up the menopur dose to 3 vials per day at one point. We stimmed for 11 days (maybe 12 I can’t remember) and retrieved 7 eggs, 6 mature, 5 fertilized with ICSI. 5 still growing on day 3. Day 5 we had 4 still, we transferred 1 and let the others grow some more to see if they would make it to blast. None made it and arrested on day 6. This smcycle resulted in a negative pregnancy test too. Cycle 3 we started right away and didn’t use anything to suppress at all. We did a complete natural start and did half a vial of menopur and follistim. We only stimmed 8 days before trigger. We had 21 retrieved, 19 mature, 15 fertilized with ICSI. Still had 15 on day 3 and day 5 we had 4 still growing with one expanded blast to transfer. We waited until day 6 for the other 3 to see if they would catch up and they did! We froze 3 blasts. The cycle resulted in a negative again and we did an ERA test to check for receptivity. We waited for those results and everything came back good. We waited a couple of months because my estrogen levels took a very long time to get back to normal levels, then we geared up for the first frozen transfer. We did a natural start again and transferred a low quality embryo. All went as planned and we now have a 9 month old miracle baby. Dr g has been amazing and was so excited to have us bring him back to meet her and her staff.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
They tried to bill everything through Insurance. The out of pocket cost to me Was the same regardless of whether or not they tried to bill Insurance. I had one clinic I was going to go to that would check with Insurance but if they didn’t pay anything, I would have a higher cost than if I just didn’t have them try to bill Insurance. With UFC they would always try to bill Insurance and if Insurance wouldn’t cover it, the cost to me didn’t change. I felt like UFC knew their way around Insurance and knew what was able to be billed to Insurance so that there was minimal cost to me out of pocket and minimal confusion about what things would cost.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
I have a unicornuate uterus (I only have half a uterus) and dr g said we will transfer 1 embryo and 1 embryo only. It is not same for baby and not safe for mom.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
25 - 30
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, Endometriosis, Male Factor, Uterine Fibroids, Immunological, Unexplained
8
I started with this clinic [Utah Fertility Center] when they were in a small building in PG. They have grown and expanded so much over the years which came with positives and negatives. Trying to get ahold of a nurse or coordinator in the same day can be stressful because they are so busy now. I would just say that they have some growing pains to work through so that they can still offer great patient care.
+ Read more
Age
25 - 30
Treated
2012 - 2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, Endometriosis, Male Factor, Uterine Fibroids, Immunological, Unexplained
8
Describe your experience with Utah Fertility Center.
I started with this clinic when they were in a small building in PG. They have grown and expanded so much over the years which came with positives and negatives. Trying to get ahold of a nurse or coordinator in the same day can be stressful because they are so busy now. I would just say that they have some growing pains to work through so that they can still offer great patient care.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
Dr G did everything she could to help us have a family. She would call me from her cell phone and tell me results/updates she truly cares for us!
What specific things went wrong at Utah Fertility Center?
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Dr G is very knowledgeable and compassionate. She is a gentle communicator, and very helpful. She was just as determined as us to help as achieve our goal of having a baby. We experienced recurrent pregnancy loss with our first 3 IVF cycles, on the 4th cycle there were no embryos to transfer... most would give up or move on at that point but she was so open to talking about everything we could do and just gave us so much hope. We ended up switching some things around for our 5th IVF cycle and now we have our two sons from our 5th and 6th transfers! She made it possible for us to do the 5th round, and suggesting a new protocol. We are so grateful for her and all that she has done to help us.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Ask as many questions as you can! She will answer all of them for you!
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
We did so many IVF cycles I don’t remember exact protocols for each. But I will say we ended up just doing minimal stimulation cycles because I produced about the same number of good quality eggs on min stim. Another important part of my IVF protocol was adding in Intralipid infusions after I had 3 miscarriages. These helped lower my NK cell count so my body didn’t attack the embryo(s) and got me my two baby boys! 😊
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Yes, she did. I will say ultimately she left the choice up to us but did very well at educating us on all the pros/cons of each option.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Uterine Fibroids, Other
10
She [the nurse at Utah Fertility Center-PG] became my instant friend! She gave me her extension so I could contact her directly with any questions or concerns. She would answer within a day and was so kind. She celebrated with me on the phone and was companionate with me in the hard times. I seriously consider the entire office my family.... The environment is clean and welcoming and everyone you meet is encouraging and rooting for you
+ Read more
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Uterine Fibroids, Other
10
Describe your experience with Utah Fertility Center.
While you may feel frustrated with the wait between labs and phone calls, or th fact that you may have to leave a message rather than talk to some one. You are in the best care in the valley. Just hold tight, you’ll get your answers. The environment is clean and welcoming and everyone you meet is encouraging and rooting for you.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr Foulk was kind and he made you feel like he cared about you personally. He was detailed and straight forward with his information and diagnosis. His staff was friendly and kind, even when they have to share hard news.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan)
She became my instant friend! She gave me her extension so I could contact her directly with any questions or concerns. She would answer within a day and was so kind. She celebrated with me on the phone and was companionate with me in the hard times. I seriously consider the entire office my family.
How was your experience with Russell Foulk at Utah Fertility Center?
Dr Foulk is very knowledgeable and he knows his science. He is up to date on all of his research and know all of the ways to help you conceive. He makes sure that you and your SO are on the same page, that everything is understandable. He CARES about you. He also lightens the burden of infertility by respectfully joking around with you. He becomes a quick friend that helps you grow your family. I’ll never forget him saying he was thinking “sticky thoughts” for us after transferring two embryos that sweetly blessed our family and came into the world 38 weeks later.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Enjoy the ride. Infertility is hard, but you’ve come to the right place. Be open and honest with him. Always make sure to ask questions, they’ll make sure to answer everything.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
Everything was very straight forward. They will give you forms or a calendar with specific directions on what you will be doing. It is very thorough.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
It was around $1000 for an IUI cycle with my insurance. I believe it was around $8000 for IVF with medication being around $5000.
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
They will suggest the healthy amount but ultimately they leave it up to you. Within reason.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality
8
$750 to freeze and take care of the embryos but I got that refunded [by Utah Fertility Center] since none of mine made it... it would be really nice at these clinics if they knew why you were coming in for that particular blood draw. Just to kind of ask how we're doing or know that this blood draws is huge for us like the pregnancy test one. It would be nice if they were a little more informed on sensitive cases and could be a little bit more personal with you.
+ Read more
Age
30
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality
8
Describe your experience with Utah Fertility Center.
I really do love this clinic in Pleasant Grove it is beautifully constructed very nice sculptures and paintings in the waiting room. Very clean and pleasant. They're very organized, lots of cute baby pictures on the wall when you walk into the back, it helps you to be hopeful. Their ratings are really good and I did have a really good experience with them. They're all very professional and nice.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was really nice! She really wanted to help.
Describe your experience with the nursing staff.
The nursing staff was great and I don't know if this is in all clinics or what the organization is but it would be really nice at these clinics if they knew why you were coming in for that particular blood draw. Just to kind of ask how we're doing or know that this blood draws is huge for us like the pregnancy test one. It would be nice if they were a little more informed on sensitive cases and could be a little bit more personal with you.
How was your experience with Deirdre Conway at Utah Fertility Center?
I do wish my pcos was more addressed to my protocol before starting IVF. We only could afford doing it once and after it had failed I got a second opinion that I should have done it differently with having pcos. So I wish I wasn't put on the same protocol that they start everyone out on to see how it works for me. Nothing against her as a person or doctor I know she's doing the best job that she knows how with experience. She was really nice and listened to me I just didn't know what I know now and I am grateful we have answered from our IVF. And she was great I don't have any complaints about her I guess I just wish that my case might have been handled a little differently that might have been better results. But she's very caring and she's definitely a great people person and a really good bedside manner!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Do your research any and all questions that you have she's really good at answering every single one of them so that you'll feel comfortable with your protocol and why is she would like to do certain things and not do others as others have done but it does help knowing the reasons why and how she's going to approach your treatment so you feel good about it but if you would like to add something to your treatment definitely ask for it.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I'm sorry I do not remember my dosages right now I did use gonal F and menopur and cetrotide. She put me on the dosage that she kind of starts everyone out on and then how I react to it she'll lower it or increase it. I stayed through my monitoring the same never went up or down in my medications. The 10th day is usually normal for an egg retrieval but I got mine done a day sooner because how my ultrasound went and got it done at day 9. They counted a lot of follicles in each of my ovaries and I was supposed to respond that way because I have a lot of eggs but I only had 9 eggs. The rest were just empty and she was surprised at the low number. 3 of them made it to day 5 but all were behind. We still tried transferring 2 and then the third one we had didn't make it to day 6. And my test results was negative. She from that point diagnose me with poor egg quality but after that experience I did get a second opinion from another Dr. saying that my age and everything I shouldn't have poor egg quality but I should have been on a lower dosage for a longer amount of time to address my PCOS and have better quality eggs that might've been able to have healthy embryos to try and implant. But we all didn't know I was going to react that way so there's no one to blame or anything like that it is frustrating though.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I know my IVF cost 10,000 something? I don't have the right number but that included monitoring and blood draws. I did have to pay an additional 1,500 for icis? I know I might have those four letters wrong but it's where they help the sperm in plant into the egg. And then $750 to freeze and take care of the embryos but I got that refunded since none of mine made it. And then 400 for the anesthesiologist.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She did explain very well she was very strong with only transferring one but at the end because of how poor quality they were and there wasn't that many she said that at that point she usually does two because of the results and we did end up doing two. I did want to do two from the beginning no matter how many we got or not but she was very against that but would do it if I really told her I wanted it but she was very persistent on only transferring one which I understood why and the numbers and everything but in the end we still do transfer 2 but they did not take.
8
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 29
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality, Unexplained
10
The clinic [Utah Fertility Ctr] is beautiful....When I went in there was never a full waiting room. We never felt rushed and we never had to wait long.... They are hard to reach at times during cycles which stressed me out waiting for calls about negative or positive pregnancy tests. After hours is not easy to reach if you miss your results call.... They do not do payment plans. It's all up front cost.
+ Read more
Age
27 - 29
Treated
2015 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality, Unexplained
10
Describe your experience with Utah Fertility Center.
The clinic is beautiful. At the time we went they held monthly free meetings, meet the doctors, ask questions. That's how we chose our office. They are hard to reach at times during cycles which stressed me out waiting for calls about negative or positive pregnancy tests. After hours is not easy to reach if you miss your results call which is hard when you work.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
From the start Dr. Conway read my past chart notes she was very up to date and knowledgeable about what we had already done. She is always sure to never let you leave without knowing exactly what the next step is. I always left having my questions answered.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie )
The staff is always inviting from when you walk in. I did see the nursing staff more than Dr. Conway, but I was totally comfortable with them.
How was your experience with Deirdre Conway at Utah Fertility Center?
I love Dr. Conway and her staff!! Amberlie was my IVF nurse I called her a ton, and she was always so helpful in making sure I had my meds and making sure that I was on track. Dr. Conway is so compassionate I can't say enough about her! She is the best!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be ready to love her! She is always so understanding. I love how much she educated us, we were always told what she thought, but ultimately it was up to is as patients to have the final decision in what we did.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I started with timed intercourse with injectables, Femara, and Clomid. I was monitored closely with ultrasounds which told us if the meds were doing as they should. We did have 3 failed IUI's and went to IVF. You receive a calendar in prep for your retrieval and IVF cycle. You're assigned your own IVF nurse who is available by phone or email.
Describe your experience with your monitoring appointments at Utah Fertility Center.
When I went in there was never a full waiting room. We never felt rushed and we never had to wait long.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We were always sent to the financial coordinator for cost before we did treatment. They do not do payment plans. It's all up front cost. IUI Was about $800 and IVF W/FET was $14k with meds
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She said since it's my first baby she did recommend 1 embryo, but she would do 2 at our request. Explained the complications with transferring multiples
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Endometriosis, Poor Egg Quality
9
The clinic was professional, organized and friendly. There were times I felt it to be a shuffle one woman in and shuffle her out for the next, but I feel that could be expected in a fertility clinic.... The cost for our IVF fresh cycle was $7,900. Medications were roughly $6,000.... [Nurse] Chelsea was wonderful. She was empathetic and helped us understand everything. She was organized and kept me organized. She responded to emails and voicemails in a timely manner.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Endometriosis, Poor Egg Quality
9
Describe your experience with Utah Fertility Center.
I had heard this was the clinic to go to. The clinic was professional, organized and friendly. There were times I felt it to be a shuffle one woman in and shuffle her out for the next, but I feel that could be expected in a fertility clinic.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Chelsea )
Chelsea was wonderful. She was empathetic and helped us understand everything. She was organized and kept me organized. She responded to emails and voicemails in a timely manner. When she called with high HCG levels indicating pregnancy, she was genuinely so excited for us.
How was your experience with Russell Foulk at Utah Fertility Center?
Very knowledgeable. Kind. Good bedside manner. Provided the possible reason for miscarriage and offered a resource to help the next go around. We were slightly confused why the treatment option to help egg quality wasn't mentioned before our first IVF attempt.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
If dealing with endometriosis, ask what treatments can be done before IVF to help chances of conception and egg quality.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I started birth control and prenatal vitamins 6 weeks prior to retrieval, then we both started a z-pack to help prevent infection. I began 20 units of Lupron in the AM & PM 14 days prior to retrieval along with 1 mg of Dexamethasone. He added AM (225) & PM (150) Follistim and PM Menopur injections to my regimen 11 days before retrieval. I had my blood drawn 5 times before retrieval along with 5 ultra sounds to check egg growth. Ultrasound appointments were 2 1/2 hours away from my home and blood draws were an hour away. I had 21 measured eggs and he had me trigger one day early. He was able to retrieve 18 eggs. 5 made it through the fertilization process and only 3 were viable. All 3 were implanted as one of them had a 10% chance for implantation, another had 20% and another 40%. One ended up implanting, resulting in a HCG lab count. Sadly, I miscarried at 6 weeks.
Describe your experience with your monitoring appointments at Utah Fertility Center.
I did not go to the Pleasant Grove clinic since I live in Idaho. I went to their Idaho Falls office for my ultrasound appointments. That clinic was wonderful and my tech was amazing. Very comforting and let me know everything she could about what was going on.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
The cost for our IVF fresh cycle was $7,900. Medications were roughly $6,000.
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
I did not have the option of choosing how many eggs to implant. Out of the 3 I had left, none of them were very strong. 2 of the 3 were not expected to implant at all, and were implanted to let my body naturally "dispose" of them.
9
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
The clinic [Utah Fertility Center] was organized really well. I don’t have any complaints. I never had long wait times to get back. I never felt like I was being rushed to get out. Over all the clinic was smoothly and efficiently run.... I cannot say enough good things about the nurses that helped me! They were always patient, kind, answered my questions, fun, and positive! I absolutely loved them!!... Every time I went in for a visit I had a great experience. The staff and Dr. Conway were always gentle, up beat, and truly happy to be there and answer any questions I had!
+ Read more
Age
26
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with Utah Fertility Center.
The clinic was organized really well. I don’t have any complaints. I never had long wait times to get back. I never felt like I was being rushed to get out. Over all the clinic was smoothly and efficiently run.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Every time I went in for a visit I had a great experience. The staff and Dr. Conway were always gentle, up beat, and truly happy to be there and answer any questions I had! Looking back, I loved my experience at Utah Fertility Clinic in Pleasant Grove and wouldn’t change it for anything!
Describe your experience with the nursing staff.
Amazing!!! I cannot say enough good things about the nurses that helped me! They were always patient, kind, answered my questions, fun, and positive! I absolutely loved them!!
How was your experience with Deirdre Conway at Utah Fertility Center?
I honestly only got to see her a couple times but those couple times she was great and explained the process, what was next, and answered all of my questions and my husbands. That was big for my husband since he wanted to feel like he was in the loop and could speak his concerns as well.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
I think just to go in with questions ready and open to the different treatment options. She is a great Doctor and will answer any questions and concerns you have.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I first went in not knowing why I could not get pregnant. I had an idea of what it could be but after going in and having an ultrasound to look at my ovaries she confirmed that it was PCOS. From there we went over the treatment options and decided to do a timed intercourse treatment and see if that would work. She prescribed me a medication to stimulate a period, clomid to stimulate my ovaries to get follicles to grow and mature. I would go in regularly for ultrasounds to see how the follicles were growing and once I had one or a few good size follicles I was prescribed an HCG shot to trigger the follicle to release which we then followed with timed inter course and progesterone and sometimes another prescription drug to thicken my lining. We tried this a few times with no success and then decided to move forward with IUI. My medications were all the same except we decided to give Famara a try this time instead of clomid to see if it would help with the thickness of my lining and it did! Once the follicles were ready we came in and my husband provided the semen and we waited for that to be ready and we had a nurse do the insemination. We followed the insemination with the progesterone until we got the news that it was successful.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We paid an upfront cost. Timed intercourse treatments with ultrasounds included were I think around $600 and IUI cycles were a little over $800.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
N/A
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
21 - 23
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Every single person on staff [Utah Fertility Center] was amazing. I felt so comfortable in such an uncomfortable situation. I felt comforted even when I was scared of what my future held because of the staff and my nurse. They always went above and beyond to make sure i knew what was going on.... Strengths: Made me feel comfortable, answered all my questions, clean, quick to see me... Weakness: When I called the front desk it sometimes took a day to get a call back.
+ Read more
Age
21 - 23
Treated
2015 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Utah Fertility Center.
Strengths: Made me feel comfortable, answered all my questions, clean, quick to see me, never waited too long for my appointments. Weakness: When I called the front desk it sometimes took a day to get a call back.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
I was treated like a human because they always made sure I understood exactly what was going on, I never felt embarrassed for asking questions, and they understood the fears I had during the whole infertility process.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan Baker )
Every single person on staff was amazing. I felt so comfortable in such an uncomfortable situation. I felt comforted even when I was scared of what my future held because of the staff and my nurse. They always went above and beyond to make sure i knew what was going on.
How was your experience with Russell Foulk at Utah Fertility Center?
He is a very intelligent doctor. I always felt like he knew exactly what he was doing. I never questioned him on what medication, procedure, or treatment I was receiving because I knew I could trust him.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Come knowing that you will be well taken care of and don’t be afraid to ask questions. He will explain everything your body is or isn’t doing so that you have the knowledge of what is going on. You’ll never be left in the dark about your fertility treatments.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
Dr. Foulk wanted to start off with IUI, when a couple rounds of clomid did not work. Each IUI round my husband delivered two samples on different days to ensure we would have enough. We delt with infertility on both sides, so due to low sperm count, Dr. Foulk made sure we could have enough for my IUI treatments. Before we started any medications my husband had his sperm tested to get an idea of count/mobility. Once IUI’s did not work, there was no need to wait on IVF. Again, my husband delivered multiple samples to ease my worry of not having a good enough amount. The day of our egg retrieval, my husband delivered a fresh sample. Due to the low count and mobility we did ICSI so we didn’t waste a whole IVF cycle just to have the sperm not meet with my eggs. It resulted in having 6 embryos. We transferred two, with Dr. Foulk’s suggestion. He said we would have a higher chance to having at least one embryo stick. We did have one embryo stick which resulted in our healthy baby boy and 4 left to freeze for future.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
One IVF cycle, including medications, ultrasounds, blood work, retrieval, and transfer was about $12,000.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
They're very organized and do a great job on keeping you informed with what your responsibilities are, what you need to do next, and what they're working on in your behalf. They call you after every visit to let you know if you need to continue your calendar as planned or if any changes need to be made.... The nurses [Utah Fertility Ctr] do a lot of the day to day stuff, but they report all of the results to Dr. Foulk every day and he's the one that makes the call on how to proceed from there. I saw a bunch of different nurses. I liked some more than others, but I did like them all.
+ Read more
Age
36
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
They're very organized and do a great job on keeping you informed with what your responsibilities are, what you need to do next, and what they're working on in your behalf. They call you after every visit to let you know if you need to continue your calendar as planned or if any changes need to be made.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr. Foulk was very personable with us. He was willing to answer all of my many questions. I'm sure I asked some of the same questions over and over again because I'd forget what he said last time, or wasn't completely coherent because of the drugs I was on. He's very systematic in his approach and I trust his opinion and his logic. He's definitely an expert in his field and if I ever need infertility treatments again, I would choose him over anyone else.
Describe your experience with the nursing staff.
The nurses do a lot of the day to day stuff, but they report all of the results to Dr. Foulk every day and he's the one that makes the call on how to proceed from there. I saw a bunch of different nurses. I liked some more than others, but I did like them all. Some were more compassionate but maybe not as gentle and some were gentle, but not as overly compassionate (still nice, but just not AS personable as some of the others...just personality preferences). I like everyone I saw, some were just better at some aspects than others.
How was your experience with Russell Foulk at Utah Fertility Center?
He is very systematic in his approach. We felt like just after the consultation that he had a very good grasp on what might be wrong and how to go about combating it. He is gentle as possible during his examinations. He knows what he's doing. I can't recommend him enough.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Come organized. I came with a binder of all of our past test results and a chronological timeline of what we've already tried. I felt like I was able to save a lot of time, avoid redoing a lot of tests, and it helped him know right where to go from there because I came organized with what I've already done and had copies of the results that I'd requested and printed out from my other doctors.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
*Abdomen shots (every day for about 2 weeks): Gonal F (150) and Menopur (1 powder) (to grow eggs) *Cetrotide (to prevent ovulation...shot every day for about 6 days) *Human Growth Hormone (optional, but I strongly recommend it) (4 days-worth of shots, prior to egg retrieval) *5 days-ish before implantation a Neupogen wash (optional, but I strongly recommend it) *Trigger shots: Lupron and Pregnol *Suppositories: Endometrin (I forget how often and for how long) *Cipro for partner (one pill prior to semen collection) *Hardly move for 2 days after implantation) *Because I developed OHSS we had to postpone implantation for a couple of months, which caused me to use a frozen embryo, which resulted in needing to continue daily progesterone shots and suppositories until 10 weeks of pregnancy and Estradiol Valerate (.15ml) shots twice a week (until 10 weeks pregnant) *But I got pregnant for the first time ever in 15 years of trying and am now 6 months along with our baby girl and everything looks great!
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
Our insurance covered up to $10k of certain parts of the process (I'm not sure how much of that allowance we used....probably most of that). Beyond that, our out of pocket expenses for things that insurance didn't cover totaled between $5k-$6k. This included things such as co-pays, co-insurance, our share of the infertility drugs, drugs not covered, special foods I bought to help with the OHSS I developed, optional acupuncture treatments (about $500), Optional Human Growth Hormones ($1230), optional Neupogen wash ($307...and we ended up needing to do this twice because of the OHSS delaying our implantation).
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
He strongly recommends no more than 2 embryos because his success rates are so high. We implanted two large, healthy embryos, and one of them took.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
6
I constantly had isssues, and the process is stressful enough by itself so it made it hard. Every single time, not joking, I went to the pharmacy or called, they never had sent in my prescription. So I’d hav to call utah Fertility and they never answe their phone.... They rush you in and out of appointments and they never explained anything. Strengths- They seem to be up to date with their practice. The front desk girl is always kind & their anesthesiologist is the best! One nurse-Chelsey was always so kind and nice and actually seem d like she cared.
+ Read more
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
6
Describe your experience with Utah Fertility Center.
Weaknesses- they are TERRIBLE at answering their phone/returning calls. They rush you in and out of appointments and they never explained anything. Strengths- They seem to be up to date with their practice. The front desk girl is always kind & their anesthesiologist is the best! One nurse-Chelsey was always so kind and nice and actually seem d like she cared.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Every appointment was rushed, and I never saw my Dr except for retireval and transfer. No one ever knew what was going on. My dr rarely communicated with me and never called me after failed IVF transfers except once. I felt like she just cared if she was getting paid rather than my success.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie )
She was extremely disorganized, would forget to send in the prescription for my meds constantly- or not enough doses which would cause major stress on me once I had none left- she would take days to respond to an email or return a phone call. She was one of the main reasons for stress during my cycles. It seemed like there were always mistakes (like scheduling my transfer when my dr actually couldn’t do it) and then telling me I was with a new dr when my plan only was covered if my dr performed the treatment. There was always stress with her.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Deirdre Conway at Utah Fertility Center?
I felt like she was too busy and didn’t really care about my success. She would always sugarcoat things or not tell me how it really was, until after something actually went wrong and THEN explained the real truth. She never gave me a way to directly communicate with her. I never saw her, I never had an explanation of what was happening. I never felt like she really tried to find out what was wrong. After getting a second and third opinion I learned multiple things she did/didn’t do during my treatments were actually harmful and could have majorly affected my chances of conceiving
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Get multiple opinions before and tell her exactly what you expect
2
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
23 - 24
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor, PCOS
8
There are a lot of patients at the clinic, but they [Utah Fertility Ctr] always did their best to fit me in and work with my schedule....The staff were very friendly. Specifically in the St. George office, Heather made sure the office was spotless!... We were responsible to call the office and pay our bills; they did not call us. When asked what each appointment/procedure cost, we were refereed to the Pleasant Grove office. It is very clean and inviting.
+ Read more
Age
23 - 24
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$500K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor, PCOS
8
Describe your experience with Utah Fertility Center.
There are a lot of patients at the clinic, but they always did their best to fit me in and work with my schedule. I only had to go to the Pleasant Grove office once. It is very clean and inviting. The staff were very friendly. Specifically in the St. George office, Heather made sure the office was spotless! They were in the process of moving to a different location during my visits.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr. Foulk came down to meet us for our initial appointment in St. George. He was very positive and explained/answered all options and questions that we had.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Heather Johnson)
In the St. George office, we worked primarily with Heather. She did all of our appointments and IUI cycles. After each appointment, we had a different diagnosis which was a little confusing; however, she showed great empathy.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Russell Foulk at Utah Fertility Center?
After first meeting with Dr. Foulk, we were very hopeful and excited to get started! He did an ultra sound on me at our initial meeting to try and find the cause of our infertility. He was kind and professional.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Try to have the funds available to keep going after failed IUI cycles, but it's okay if you don't. Dr. Foulk stressed the importance of continuing to IVF right after failed IUI cycles. Unfortunately my husband and I didn't not have the funds to try IVF which makes us feel a little nervous to go back and be "one of those patients" who have to essentially start over with treatments.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
Our plan was to do three cycles of IUI and then move into OFF cycles. Dr. Foulk believed that the fertility issue was caused by PCOS or endometriosis. After the first cycle, they became suspicious that our infertility came from my husband. After two failed IUIs we were told a third cycle most likely wouldn't work and we should move towards IVF.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
We were responsible to call the office and pay our bills; they did not call us. When asked what each appointment/procedure cost, we were refereed to the Pleasant Grove office. The medicine was billed by an outside source. Our overall cost for our two IUI cycles and other tests done including medicine was approximately $4000 If I remember correctly.
6
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
St. George
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
26
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
7
The nurses [Utah Fertility Center] are difficult to get in touch with, and when you reach them, you have to explain everything to them each time. They always struggled to understand my questions.... Scheduling for your first appointment takes a long time, but after that they are pretty good about getting you a good time for your follow-ups.... Also, the financial coordinator will not meet with you unless you are starting IVF. Other than that, the clinic was usually really great to work with, friendly, and provided a lot of good info upfront.
+ Read more
Age
26
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
7
Describe your experience with Utah Fertility Center.
Scheduling for your first appointment takes a long time, but after that they are pretty good about getting you a good time for your follow-ups. We switched to this clinic for our 3rd IUI. Our previous clinic charged our insurance for all ultrasounds and blood draws, and we asked UFC if they could do that, and they said they were ethically opposed to doing it. When I told them that meant we would be going back to our old clinic for treatment, they said they could make it happen, and made a big deal about how they "never do that" and said we would have to remind them to bill our insurance at every appointment. It was kind of a hassle, and they made me feel really weird about it. Also, the financial coordinator will not meet with you unless you are starting IVF. Other than that, the clinic was usually really great to work with, friendly, and provided a lot of good info upfront.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
I met him once, and from then on we received care from a different nurse every time.
Describe your experience with the nursing staff.
The nurses are difficult to get in touch with, and when you reach them, you have to explain everything to them each time. They always struggled to understand my questions. At my appointments, I saw a different nurse every time, so I didn't feel like there was one single person who knew me or my file really well.
How was your experience with Russell Foulk at Utah Fertility Center?
Although Dr. Foulk is friendly, he is also awkward and made me feel uncomfortable at times. At our first meeting, he pulled my gown off without telling me what he was doing and with no warning. He also quizzed me on my diagnosis and made me feel kind of stupid. I only met him one time, so my experience is limited. I felt like we weren't as important to him since we weren't doing IVF yet. We only went with him because he was the only doctor at the clinic who was covered with our insurance, but we will definitely be going with a different doctor for future treatments.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Ask a lot of questions.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
We did our third IUI with Dr. Foulk, and we used 7.5mg letrozole and 150mg clomid, as well as 3 days of gonal-f. It was our first cycle with injectables. I had one follicle that grew to about 16.5mm, which they called a 17 and had me trigger. I then used vaginal progesterone suppositories for the remainder of the cycle. It resulted in a negative pregnancy test.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
We had them charge our insurance for ultrasounds, tests, & bloodwork for our IUI, so we paid $350 for our procedure.
3
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2017
Success with this Doc
No
Treatment
7 Fertility Medications
Diagnosis
Endometriosis, PCOS
10
They [the nursing staff at Utah Fertility Center] were always friendly and supportive. They understand when you cannot afford treatment and call in every few months to check up on you so that you know you are not forgotten. They educate you on what is going on and why. The are sensitive to the uncomfortable nature of ultrasounds... Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before.
+ Read more
Age
32
Treated
2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
Endometriosis, PCOS
10
Describe your experience with Utah Fertility Center.
Very clean and open facilities. The ultrasound rooms that usually are clinical are very homie and comfortable. The atmosphere is supportive and nurturing and full of hope. I never encountered frustration from nurses. I had a hard time giving blood and they told me to go home and get hydrated and come in at MY convenience and they would take my blood then. They were willing to work with my pharmacy when I asked and they were great about appointment reminders!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She listened to me as an individual and us as a couple. She asked a lot of questions and listened to concerns with empathy. She was direct in her method of treatment and provided full explanation. She was clear about my part in our fertility journey too. She made me feel like my body not working right was not my fault and she assured me it was something we could conquer together.
Describe your experience with the nursing staff.
They were always friendly and supportive. They understand when you cannot afford treatment and call in every few months to check up on you so that you know you are not forgotten. They educate you on what is going on and why. The are sensitive to the uncomfortable nature of ultrasounds.
How was your experience with Deirdre Conway at Utah Fertility Center?
She was very knowledgeable. She understood my disorder and she listed many routes of treatment. She adjusted the game plan when things were not working and she kept on top of my treatments even when I didn't see her. The communication between her and her nurses was extraordinary.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don't be scared. She is not the bearer of bad news. She is the light at the end of the tunnel. Never once did I feel like she didn't know what she was doing. She is fully in control over this body of mine that is completely out of control.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We started at the basic level. Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before. We started with clomid and progesterone to try to get me to ovulate and start obtaining fresh eggs. I would undergo ultrasounds to check my eggs for fertilization to make sure we could time things correctly for my body.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Because I had so many ultrasounds due to my body not responding right to the medication. I spent about $1400 in 3 months
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2017
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS, Tubal Blockage, Other
10
The clinic runs well! It's a slight bummer that Dr. Dorais isn't in my location each day, so I've often seen a PA for ultrasounds or things. But everyone I've met with has been so helpful, and I don't feel like I have to restart telling my situation to each new person (they all feel informed on my case)...[Nursing staff] They are always helpful and happy to answer my *many* questions...Their front office staff has all been helpful with billing questions, though.
+ Read more
Age
29
Treated
2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS, Tubal Blockage, Other
10
Describe your experience with Utah Fertility Center.
The clinic runs well! It's a slight bummer that Dr. Dorais isn't in my location each day, so I've often seen a PA for ultrasounds or things. But everyone I've met with has been so helpful, and I don't feel like I have to restart telling my situation to each new person (they all feel informed on my case).
During treatment, were you treated like a number or a human with Jessie Dorais at Utah Fertility Center?
Dr. Dorais has always been attentive, reviews our records before we get to the room, and I really feel like she remembers me and I have an actual connection with her. She is respectful of our personalities and adjusts treatments to fit us.
Describe your experience with the nursing staff.
They are always helpful and happy to answer my *many* questions.
How was your experience with Jessie Dorais at Utah Fertility Center?
She is always sure to give me scientific studies and facts behind why she's suggesting something (Femara vs clomid), and is happy to answer my questions. I always feel like I have a clear understanding of what we're doing and what's coming next. Multiple times, I've left a message with a question, and gotten called back by Dr. Dorais herself, to talk through things, make sure we're on the same page, and make a plan with me. She is so kind and I always leave feeling so grateful for her!
What's one piece of advice would you give a prospective patient of Jessie Dorais at Utah Fertility Center?
Don't be afraid to ask questions - I always feel great about myself for anything I ask! She is patient and happy to explain.
Describe the protocols Jessie Dorais used in your cycles at Utah Fertility Center and their degree of success.
While waiting to get my husband's issues worked out and during testing, she's done multiple unmonitered Femara cycles (I take it day 3-7 and then just do at-home ovulation tests). We've also done one Timed Intercourse cycle, with Femara, where I also went in for ultrasounds to track follicles, and used an HcG trigger shot to insure we could get my ovulation on track.
Describe the costs associated with your care under Jessie Dorais at Utah Fertility Center.
I'm really not sure. Their front office staff has all been helpful with billing questions, though.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
34
Treated
2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
3
The impression I have is that the [Utah Fertility Center] Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you...Very impasse and nonchalant.
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
3
Describe your experience with Utah Fertility Center.
The impression I have is that the Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
On our first meeting they said to come 15 minutes early, so we did. She was then 35 minutes late so we waited almost an hour. We were optimistic though. The first meeting went well and we really liked Dr. Gurtcheff. She scheduled many tests, took blood, etc. and we scheduled our next appointment with her, which was to be done over the phone to discuss our results the following week. We scheduled the appointment with the receptionist and left. When our appointment came, we were very much looking forward to getting some answers however, the doctor never called. We tried calling the office and at first were placed on hold for 9 minutes, until I decided to hang up. When trying to call back, no one answered and we got voicemail the next couple times. Our over the phone appointment was now 15 minutes late and we were just baffled. My husband decided to drive to their office as we only live a few minutes away. When he got there he was told that Dr. Gurtcheff wasn't in and that they would give her a message. When he asked about our appointment, he was hastily shewed out and told we'd have to wait to hear from the doctor. The majority of the staff were pretty nice and helpful, with the exception of the front desk receptionist, who always seemed put out and borderline rude. For people who are paying thousands of dollars to elective medical care out of pocket, I expected basic professionalism and service. After an hour passed, I called their other office (in Pleasant Grove) and asked for Dr. Gurtcheff. They said she was there today, but not available. Just a few minutes later she called back and was very apologetic. She said she had an appointment that couldn't wait come up, which I understood. I did however, explain that I would've appreciated a phone call from someone in their office or an explanation of that when we called initially and that this was the second appointment that was late or we'd been waiting for. She asked if we wanted to re-schedule or do the call now... We were in anticipation so we said, which was a mistake because she didn't have a lot of time and basically rushed us through the results. We were left with questions... tried calling to get answers, but couldn't get a call back from the doctor and the nurses weren't too helpful. I went in for a 3d ultrasound and treatment plan, expecting to see the doctor and ask some questions, but she wasn't there, again. I saw a technician and the nurse again and was sent with a paper outlining some instructions on medications to take. When I asked about the medications (where to fill the prescriptions, etc.) I was told someone else would call me with that information. The next day I received a call from an out of state (Arizona) number who said they were a pharmacy that was going to overnight my medication but they wanted my credit card number. At first, I thought this could be a scam, I was alarmed that they wanted my credit card number so I called the doctor to ask them if this was who would be contacting me, but to no avail. I just left messages and two days went by with no call back. Finally, I did my own research, calling the Arizona pharmacy back, asking what was called in, by what doctor, etc. and decided they were legit and I needed the stuff so I paid them and they over-nighted the stuff to my house. It arrived just in time to start taking it and I was determined to stay focused and not let the negative experiences we'd been having with the Utah Fertility Center office affect me. My husband and I both took the medications, we did everything 100% as explained. When I finally had the opportunity to speak with the Dr. Gurcheff, I very openly explained my frustration and dissapointment with the lack of communication from her and the lack of professionalism from her staff. She was very apologetic again and gave me the direct line to her head nurse, with assurance that it wouldn't happen again. We continued on with several more appointments (6 or 7 visits in total over the course of a few months) and each time, never saw Dr. Gurtcheff, just some new person in her office. We drove 45 minutes to their other location to do the IUI as it needed to be done on a Sunday and were told (last minute) that the office near us in Murray wasn't open on Sunday's, only their Pleasant Grove office. That whole process was a blur, no one explains anything. Granted, it was our first time, but still, I thought a little bit of basic understanding of the process would be a fundamental basic... Wrong. The lady that did the procedure said to call the doctor and ask her. But, at that point, even the thought of trying to get a hold of the doctor just felt like a waste of time. The one treatment was unsuccessful. After the poor experience, I decided to look for a new doctor but was so discouraged that I ended up not doing anything. A few months went by and I finally called them to see if they would send me my records, I signed the electronic agreement paperwork, etc. They said they would send them to me, but, big surprise--they never came. I've heard so many great things about the Pleasant Grove office for the Utah Fertility center, but not much about the Murray office. Our bad experience may just be a fluke, but the consistency of the poor service and quality seems to too much to give the benefit of the doubt. I would not recommend the Murray office.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Alyssa)
Very impasse and nonchalant.
What specific things went wrong at Utah Fertility Center?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to convey critical information
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Very knowledgeable initially. Poor communicator when it comes to follow up. Very late to appointments. Only met with her one time on the initial visit, everything else was done with nurses or techs.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Be your own advocate. Ask questions and demand answers, don't leave an appointment without fully understanding what is going on.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
Diagnosed with unexplained infertility. Treatment plan was to take clomid (both my husband and I). I had an ultrasound to determine that the clomid had produced no more than 5, but at least 3 folicles/eggs. The size was measured and the thickness of uterine lining, etc. I then took HCG to force ovulation for an IUI treatment, which was unsuccessful.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
Our initial consultation with Dr. Gurtcheff was free, we expected to pay an office visit but were told they only charge for the services, not the diagnosis, unless you elect not to have them do any treatments. From there we paid for several blood tests were several blood tests, one for genetic testing that cost $450, the others were all around $200 each. The IUI treatment was about $900. We also paid about $350 in prescriptions. In total we spent about $2000. They advised us to complete another round of IUI and had our experience been better, we would have done it in a heartbeat. It wasn't about the cost, it was about the lack of communication and service.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
n/a
3
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
The nursing staff [at Utah Fertility Center] was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.
+ Read more
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
Describe your experience with Utah Fertility Center.
Really nice building, inside and out - clean, bright, open, friendly. In a convenient location but not in a super busy area that you have to be really worried about someone you know seeing you if you're trying to keep your business private.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She remembered the details related to my treatments, she was kind and I always felt that she was honest. She was empathetic and compassionate, never pushed me to do anything I didn't feel comfortable with. I felt that she gave me the information I needed to make an informed decision. I was always able to get answers to questions or information about my treatment. She was kind and honest.
Describe your experience with the nursing staff.
The nursing staff was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.
How was your experience with Deirdre Conway at Utah Fertility Center?
Doctor Conway was friendly and patient from our first visit to our last visit. She was organized and I appreciated that she explained everything she could think of relating to my treatments. I always felt that she was honest and wouldn't suggest that we do something she wouldn't feel comfortable doing herself if she was in our position. She answered all of our questions honestly and fully, in a way we understood. She was empathetic and always spoke kindly. She met with us in person when I felt like it was beneficial (follow-up after a failed treatment, next steps, etc.). I think the only difficult thing at times was scheduling - we would have to wait a bit to get in a visit because her schedule was so full. It wasn't a deal breaker and we never felt like we were being rushed when we did get to our appointments. Just one of those things when you're going through this, a day can seem like forever. But we always knew that we would be able to get our questions answered if we needed them. I just wish all of my doctors could be like her, especially when dealing with things related to parenthood. She handled everything better than we could have hoped for.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don't be afraid to ask questions!
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Started with timed intercourse cycles. We chose to do three (Dr. Conway made it clear we could chose to move on to a different type of treatment at any time). I took Clomid, went in for ultrasounds and blood tests once in a while to see how my eggs were growing. Since the three cycles didn't work, moved on to an IUI since my husband had a low sperm count and the timed intercourse cycles didn't work (this was also a cheaper option than IVF so we wanted to try it). After one failed attempt, Dr. Conway suggested we do an IVF since it was unlikely that another IUI would work (would save us time, money, and emotion). She suggested I just do an egg retrieval and then freeze them, so I could do frozen embryo transfers - this would allow my body's hormones to normalize after the retrieval and hopefully make it more receptive to a transfer. It would also be cheaper and I would be able to use the frozen embryos if I wanted to have more than one child in the future. Took all the "normal" injections and meds for an IVF (Gonal-F, HSG, and some others I can't remember). Retrieved a ton of eggs (about 65). Ended up with 14 embryos. Did my first FET at the end of January. Medication for FET (all 3) included: Estradiol Valerate, Progesterone in Oil, Progesterone Suppositories. I also started taking Baby Aspirin. I had been taking Metformin since going to an OBGYN for some "initial" fertility treatments. First FET ended up being a chemical pregnancy. Dr. Conway said that we would be able to do another transfer as soon as I had my period and took a certain amount of the medication. Did the next cycle in March, ended in a miscarriage. Sent in the products of conception for genetic testing (Dr. Conway and nurses suggested we do this to see if they could tell us why the miscarriage happened). When results came back of chromosomal abnormality, Dr. Conway suggested we do genetic testing on all the embryos since someone my and my husband's age with our health conditions shouldn't be having this many issues. Allowed us to use a favor she had with a friend to get all of our embryo testing done for free (so grateful!). Results came back that half of the remaining embryos were genetically abnormal (left us with 5 genetically "normal" embryos). Did one more transfer at the end of July that resulted in a singleton pregnancy and I just "graduated" from the clinic today!
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Timed intercourse cycle ended up being maybe around $5 of Clomid (insurance covered most of it) and the cost of ultrasounds (about $600/cycle) and blood tests (around $50/per test). IUI was about $600 for ultrasounds and I think around $800 for the actual IUI (insurance didn't cover either). Egg retrieval was about $300 for all my medication and my insurance covered the entire egg retrieval process. My first FET was covered by my insurance. Subsequent FETs were about $2700 each. Genetic testing for products of conception is still pending. Genetic testing of embryos (clinic's side - embryo defrost, biopsy, transfer) was about $3000, and the testing itself was free (thanks to Dr. Conway).
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr. Conway strongly suggested we just do a single embryo transfer because of my age, health, health of the embryos, lower risk of a singleton pregnancy (my health, babies' health, cost, etc.). I appreciated that she told us this because it was very tempting to transfer two embryos in hope for twins, but now as reality sets in that would have been very difficult. She always, always let us know that it was our choice to decide how many embryos we wanted to transfer though. Never pressured us, just gave us her opinion and advice (which we chose to follow), but I appreciated that she didn't come off judgmental and that her top priority was my health and safety and the health and safety of the baby/babies.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
23 - 25
Treated
2015 - 2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
9
Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.
+ Read more
Age
23 - 25
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Utah Fertility Center.
Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr Conway herself always made me feel like I was important and was always so kind! Just a few of the nurses on her staff are a little cold. Not enough for me to complain, but just enough for me to feel a little awkward.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie)
There were a lot of miscommunication when I did my first ivf partially with the nursing staff. They would tell me one thing and I'd hear another thing from care coordinator. I think some of it was probably my fault, because I had a lot on my mind, but I think it's important that they realize that most of their patients are under a lot of stress. Okay all of their patients are! Other than that they were always really friendly and could usually answer all of my questions... If they answered the phone.. Ha!
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr Conway is very compassionate. After we had a failed ivf, we got in with her the next day. She was so positive and made us really hopefully with what the next steps would be. The only thing that put a sour taste in my mouth was during that visit she suggested I get a test done to see if that's why our ivf didn't work. Turns out I had what they tested for. I just wish she would have suggested to run the test BEFORE we did our transfer. That's the only thing that has "gone wrong" in our experience with Dr Conway.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be very open with your concerns. She will calm you down or validate you, and get you what you are asking for.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Everything about our ivf was pretty standard procedure. I didn't have any negative side effects, and everything went smoothly. I did have icsi done, because Dr Conway said since we have unexplained it's better to be safe than sorry. Which I appreciated.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The cost of ivf was around 12 or 13 thousand. Our FET that we are currently doing is 2,900 not including medication.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
At the beginning Dr Conway urged us to only do a single embryo transfer. She talked about the risks of multiples and also the financial side of multiples as well. As more of our embryos started to die off, she started leaning more to the 2 embryo transfer. I appreciated that she judged on a case by case basis. She won't just tell everyone to do the exact same thing.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
10
The nursing staff [at Utah Fertility Center] was wonderful. They explained treatments properly. Were caring in their delivery of information. They created a bond, treated me specifically. They were knowledgeable in my background and my previous information and were sure to communicate that with me. I truly felt cared for and as if they knew me and not just me as a patient number.
+ Read more
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Architect
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
10
Describe your experience with Utah Fertility Center.
The clinic is beautiful. It has a wonderful feeling to it. The staff was organized. I never had to wait very long. They were accommodating with my schedule, they were able to get me in early one day when my schedule allowed it. I was always able to get my blood results the same day.
During treatment, were you treated like a number or a human with Justin Parker at Utah Fertility Center?
I only saw Dr. Parker for consultations. He was not there for my treatments nor did I ever receive my information from him directly.
Describe your experience with the nursing staff.
The nursing staff was wonderful. They explained treatments properly. Were caring in their delivery of information. They created a bond, treated me specifically. They were knowledgeable in my background and my previous information and were sure to communicate that with me. I truly felt cared for and as if they knew me and not just me as a patient number.
How was your experience with Justin Parker at Utah Fertility Center?
I only saw Dr. Parker for my initial consultation. We then had to wait 3 months (due to my husbands test results) to begin treatment. Once we started treatment I did not see Dr. Parker at all. We are currently adjusting our treatment plan and will meet with him for another consultation. He was great in our initial consultation. Explained things thoroughly, gave good information, helped with our decision. Unfortunately, we just did not see him at any of our appointments after that.
What's one piece of advice would you give a prospective patient of Justin Parker at Utah Fertility Center?
Just don't have the expectation that Dr. Parker will be performing your procedures.
Describe the protocols Justin Parker used in your cycles at Utah Fertility Center and their degree of success.
He recommended 3 rounds of IUI before proceeding to IVF. He used the same dosage and medication that I was on previously from my obgyn. This dosage and medication had proven to cause me to ovulate in the past. The month that I did not produce a mature egg from the medication my dosage was upped in order to cause this. I have endometriosis so he recommended that I not undergo surgery again. (I had had this done once previously) and that the scar tissue the surgery would cause would create as much issue as the endometriosis itself.
Describe the costs associated with your care under Justin Parker at Utah Fertility Center.
With my IUI expenses I paid roughly $800 at the time of my baseline ultrasound for my cycle cost. I then paid an additional $250 for medications through the pharmacy.
2
Doctor
Justin Parker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
This clinic [Utah Fertility Center] has AMAZING staff. The doctors and nurses are so kind and really make you feel at home. Their one weakness I would point out is that they aren't great at answering their phones. The front desk will always answer, but most questions are directed to the nursing staff and it's really hard to get a hold of them. But I found that if I left a message, they always called me back. It just wasn't always as soon as I wanted
+ Read more
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
This clinic has AMAZING staff. The doctors and nurses are so kind and really make you feel at home. Their one weakness I would point out is that they aren't great at answering their phones. The front desk will always answer, but most questions are directed to the nursing staff and it's really hard to get a hold of them. But I found that if I left a message, they always called me back. It just wasn't always as soon as I wanted ;) But their staff makes up for it. I really wouldn't go anywhere else.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr. Foulk is so personable and he is willing to spend time with you and answer all of your questions. I never felt just like a number because he was never in a rush to answer my questions or address my concerns.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Chelsee Young)
Our IVF coordinator Chelsee was amazing. She was so compassionate and was so delicate in delivering us bad news and so excited when she got to deliver us good news! The rest of the nursing staff was also great. We worked with a couple different nurses throughout all of our treatments and they were all so friendly and kind. It really felt like a family.
How was your experience with Russell Foulk at Utah Fertility Center?
Dr. Foulk was seriously amazing. He was so good at explaining our reason for infertility and he made it so simple and easy to understand. He is a kind and caring doctor-- he was never in a rush with us and would spend as much time as he needed to answer all of our questions. He was always positive and when a treatment didn't work, he would adjust it. He would always do something different. We never did the exact same thing twice with the 4 different treatments we went through with him (2 IUI's and 2 rounds of IVF). I can't recommend him enough. He and his wife struggled with infertility so he really understands on a deeper level what his patients are through. He was the best.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Don't be afraid to ask questions. He is willing to answer whatever you need and he will spend the time with you! He is out of the office a lot at his other clinic- so utilize your time with him.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
We were diagnosed with unexplained infertility so we started by doing IUI's with femara and a trigger shot. When 2 cycles failed we decided to move onto IVF. The first cycle was a fresh transfer which resulted in a negative pregnancy test. Our second transfer was a frozen transfer and he added a neupogen wash which resulted in a positive pregnancy with twins! The neupogen is supposed to help with implantation- it makes your lining more receptive and "sticky" for the embryos. It definitely worked since both embryos took!
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
Our IUIs and 2 IVF cycles weren't covered by insurance. But most of the blood work and ultrasounds were. The IUI's ended up being around $800 each and the fresh IVF cycle was $9,600 plus medications and then the frozen cycle was $2,700 plus medications. They do have options for payment plans though.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Tubal Blockage
10
The reception area isn't always very friendly. They don't seem like they care. They are not helpful when it comes to phone calls. You can't ever talk to someone about your concerns when you call. You always have to leave a voice-mail. The reception area is clean. Most of the staff [at Utah Fert Ctr - PG] is great to talk to...I have had to call and ask for results of tests because they never called us to let us know the results...Lindsey the ultrasound tech is fabulous. I love her to death. She is caring, compassionate, and always remembers me.
+ Read more
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
The reception area isn't always very friendly. They don't seem like they care. They are not helpful when it comes to phone calls. You can't ever talk to someone about your concerns when you call. You always have to leave a voice-mail. The reception area is clean. Most of the staff is great to talk to.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
Dr. Gurtcheff takes the time necessary to answer my questions. She spends the time necessary with us in appointments to make sure we understand decisions. She makes personal calls to me when I have a miscarriage. She answers my emails. I have never felt like a number with her.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan)
We are still in the beginning of working with Morgan but she was very nice in dealing with my bawling as we got things going. Lindsey the ultrasound tech is fabulous. I love her to death. She is caring, compassionate, and always remembers me.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Dr. Gurtcheff made me feel extremely comfortable from the very first time I met her. I had been told by other doctors that my weight had been causing my miscarriages and she assured me right away that was not the case. She has never made me feel like our miscarriages are my fault. She always researching to see what additional things we can try for me to hold onto a pregnancy. I wish she would have done a few of the tests earlier to avoid the ectopic pregnancy I had but other than that I have no negative feedback and there was no way she could have predicted that happening. She has helped us every step of the way. She has made personal calls and answered all of my concerns. On top of all of that, she is a kind and compassionate person and sincerely wants to make people's dreams happen. We are working with her one more time and doing an IVF cycle with genetic testing to see if we can possibly keep a pregnancy.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Don't expect to see her on every visit but be vocal about your needs to speak to her. You can always make phone appointments.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
For my first cycle with her we did clomid, baby aspirin, metformin, and progesterone. It was more than my other doctor's had tried and the basic s for recurrent miscarriages. We also did multiple blood tests and a genetic test. My second cycle we did clomid and an HCG trigger as well as progesterone, metformin, and Lovenox on the off chance that I was having mini blood clots. We did regular HCG tests and my numbers rose. Unfortunately it ended in a burst ectopic pregnancy, after which we did a tube dye test and found out my other tube was blocked. The cycle I'm working on now will be IVF. Testing included a biopsy for a new known virus that causes miscarriages as well as water ultrasound. My ultrasound showed the possibility of polyps so the next step is a hysteroscopy. The IVF will include embryo genetic testing to see if the miscarriages come from a genetic defect.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
I honestly don't know most of the costs as up to now much has been covered by insurance. My IVF cycle will cost approximately $15,000 with genetic testing prior to what my insurance covers.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We have not yet faced this decision.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Male Factor
10
She [nurse at Utah Fertility Center] was really nice and quick to reply when I had a question...Ivf with icsi 9800$ + medication Iui were about 2000$ each...The nurses were professional and knew what they were doing. They were great at explaining what they were looking at on the ultrasounds. Phlebotomist were great. I felt like the communication was pretty good,you can always call even on weekends and holidays.
+ Read more
Age
27
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF
Diagnosis
Male Factor
10
Describe your experience with Utah Fertility Center.
Everything at the clinic seemed to run smoothly. Appointments were always easy to make (except the initial consult with the dr we wanted) and were on time. It did take a few months so schedule with the dr we wanted so don’t wait to schedule. The nurses were professional and knew what they were doing. They were great at explaining what they were looking at on the ultrasounds. Phlebotomist were great. I felt like the communication was pretty good,you can always call even on weekends and holidays.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr foulk was great, he explained exactly what needed to happen to get pregnant.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Can’t remember her name)
She was really nice and quick to reply when I had a question. My first calendar had different prescriptions on it then the ones that were ordered for me so I was very confused,so she made me a new calendar with the names of the prescriptions I was given.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Russell Foulk at Utah Fertility Center?
Dr foulk was great he drew pictures and explained everything that needed to happen in order to get pregnant. I feel like he was thorough in exploring all the possibilities as far as running all the tests to figure out what was wrong. We were able to get all the tests done very quickly in order to move forward with treatment. We didn’t want to waste any time! He was honest about the course of treatment. He said if we did 3 iuis and weren’t pregnant it would be time to move on to ivf. I was grateful he was as anxious about getting us pregnant as we were! He seemed to genuinely care about his patients.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
I personally felt like iuis are a waste of money. At least in our case. 3 iuis cost about 6000$. If you think ivf is a possibility I would save the money and just do ivf. It bypasses most of the problems.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
We did our first iui through a dr office and had Utah fertility wash and prepare the sperm. It was then that we found out about our low sperm count. After that we met with dr foulk. He was able to see our sperm sample and mentioned that it was a possibly we would have to do ivf but that we could try a few more iuis. He gave us a list of some supplements to improve sperm so we tried them for a month. We did all the tests on me to make sure my tubs were good. Uterus looked good and hormones were good. So we tried our second iui. We had comparable sperm as the first time. It failed and the next month we did another iui with even worse Sperm count. At that point we decided we didn’t want to waste any more money doing iuis and scheduled a follow up appointment with dr foulk. He said we could try ivf right away so we did. I wish dr foulk would have told us after seeing our first sperm sample not to bother with iuis. Statistically our chances of iui working were not good. And I felt like it was a waste of time and money. So on to ivf we went. We have amazing results. We ended up with 9 embryos that made it to Day 5. We implanted 1 at the recommendation of dr foulk and it worked we were pregnant with our son.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
Ivf with icsi 9800$ + medication Iui were about 2000$ each They billed insurance for all tests so I wasn’t charged for those
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr foulk said we could transfer 1 or 2 embryos it was up to us. But he did advise us that transferring 2 ups your chance of multiples and also the risks that come with a multiple pregnancy. He also said it didn’t double your chance of it taking. It only raises it by 3% in our case
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 33
Treated
2014 - 2017
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Friendly staff [at Utah Fertility Center-Pleasant Grove], helpful and works hard to get your questions answered. They do a good jobs at trying to remember you and have meaningful conversations with you. They are sympathetic to your feelings and what you are going through.... I think the first time around it was 15,000 with meds, the second time there was a discount so it was around 13-14,000 with meds and then since there was no transfer they sent me a little refund which was nice.
+ Read more
Age
30 - 33
Treated
2014 - 2017
Success with this Doc
No
Race
Other
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Utah Fertility Center.
Friendly staff, helpful and works hard to get your questions answered. They do a good jobs at trying to remember you and have meaningful conversations with you. They are sympathetic to your feelings and what you are going through.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was very sincere in her sympathy for my situation. When she told me that I will likely never get pregnant without a doner egg she cried with me. She is very knowledgeable with what she does but also has an incredible bedside manner.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Tawna, Amber Lee)
Very good at her job. Explained everything well, was good at rescheduling quickly, easy to get ahold of. She was very kind.
How was your experience with Deirdre Conway at Utah Fertility Center?
I started at another clinic and had a terrible experience so I was not expecting much. She was very good at explaining things and allowing hope but not over promising things. I did not get the outcome she or I wanted but I felt her love and concern for me in my situation.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Trust her and know she will work hard to get you he results you want.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
The first cycle was just a normal cycle. Based on those results she thought I might need to increase my meds for a higher chance of getting more eggs. We learned from that cycle that it was not good for my eggs and none of them survived the harsh drugs. So the third cycle we went with the most minimal and gentle dose. We had high expectations with one egg and it ended up not sticking. We are thinking the only viable option at this point is to do a donor egg. All of this was explained very well and I am aware of what is going on with my body.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I think the first time around it was 15,000 with meds, the second time there was a discount so it was around 13-14,000 with meds and then since there was no transfer they sent me a little refund which was nice. The only complaint I have is the 3rd cycle if all others were not successful was supposed to be “free” when we went in to start it they said it would be 4- 5,000 +meds. Nothing about 4-5,000 is free to me. The last cycle ended up being around 10,000. I loved all the staff but the financial side of it kind of made me upset.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Poor Egg Quality
9
UFC has two locations, Murray and Pleasant Grove. Getting appointments was easy, they were flexible with changes, and helpful in showing me how to do injections. Lots of nurses had done IVF themselves.... The nursing staff was great at UFC. They were slow to respond to any phone calls or emails, but they were compassionate and ordered meds in an urgent emergency for me when I needed them the next day.
+ Read more
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Poor Egg Quality
9
Describe your experience with Utah Fertility Center.
UFC has two locations, Murray and Pleasant Grove. Getting appointments was easy, they were flexible with changes, and helpful in showing me how to do injections. Lots of nurses had done IVF themselves. The only weakness is that their communication is slow and delayed. They do an excellent job in everything else.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Staff and Nurses were very helpful and nice. They did their best to communicate with me via phone, and my IVF coordinator was very kind and reassuring.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Lacey Mikkelson)
The nursing staff was great at UFC. They were slow to respond to any phone calls or emails, but they were compassionate and ordered meds in an urgent emergency for me when I needed them the next day. They were overall helpful and great.
How was your experience with Russell Foulk at Utah Fertility Center?
Dr Foulk was very knowledgable and explained all options to me. I never doubted his experience and knowledge levels. I did not see him for regular appointments, just the egg retrieval and transfer. He communicated through my IVf coordinator, and they were good at communicating (very slow at times, but always answered my questions.)
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
I wish I would have gone to him right off the bat, instead of waiting until he was my third doctor. He gets in and out and gets you the best treatment quickly. He adjusts course when needed. He doesn't give unrealistic hope, too - which I liked. He was reasonable and real with his explanations.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I had endometriosis, so he suspected a blocked tube at first. He wanted to try 3 IUI's to isolate the tubes and make sure they weren't the problem before moving on to IVF. After our first failed IUI, I had a gut feeling that IUI's were a waste of time, so I met with him and told him how I felt about IUI's. HE listened to me, and said "Let's try something more agressive then. Let's start IVF". We did IVF, found out my egg quality was poor, and he said he was glad we didn't waste time doing IUI's. He said I was right with my gut feeling. We planned to do a frozen cycle with PGS originally with IVF, but my egg quality was so poor, that our only option was the use the only 2 decent embryos (that were fragmenting and not going to make it one more day int he lab unless we transferred them that day) so we changed course and did a fresh transfer. He adjusted course, and we got one embryo to stick. Now I am 18 weeks pregnant with one baby.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
It was around 18k for a frozen PGS cycle not including medications and ultrasounds. We opted for a fresh cycle last minute, and had maybe 1,000 left over in credit. I still haven't been mailed a check with our refund because they are waiting on insurance claims, etc. (3 months later)
8
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2017
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Love this staff [at Utah Fertility Center]! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time...This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good...I have spent $2000 out of pocket in just 2 months...There has not been financial aid duscussed with me so I assume they have none.
+ Read more
Age
32
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Utah Fertility Center.
This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good. I was informed after I went to UFC that they do have a class that informs you about the cost and process of it all before a consult and I would reccomend this to people just to alleviate feeling overwhelmed with information.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was open and informative. She looked us in the eye and smiled. She let us know what her plan is, what she knows about our condition and made me feel like she knows what she is doing and I am right where I need to be.
Describe your experience with the nursing staff.
Love this staff! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time.
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway is lovely. She is informative and compassionate. She is ready to do what needs to be done. Confident and smart. Her nursing staff is supportive, friendly and well informed. Everyone in this facility from the front desk to the Dr. are all well informed and fully capable. I love this office.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask her any and all questions you have. Go in with a list of questions. Most of your time will be spent in the hands of the staff so get everything you can out of your visit with her. She is on her game.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
With PCOS, my follicles have a hard time maturing and developing eggs. She has started me on what is called medication and timed intercourse. I take Clomid. The Clomid has not produced the desired results therefore my game plan adjusted to injections and added meds. The best thing about this all is it gets taken care of same day or the next day. They do not waste important time and windows to get pregnant. I know when something isnt working, something will be done to help.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I have spent $2000 out of pocket in just 2 months. This is starting to make me think I cannot afford treatment for long. There has not been financial aid duscussed with me so I assume they have none.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We have not discussed this yet.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
I work with the nursing staff [Utah Fertility Center] more than Dr. Conway....But I can confidently say that the nursing staff has been EXCELLENT to work with. They are extremely organized and call me back within 1 business day when I have any questions...STRENGTH: treating each individual differently....Weaknesses: it really is hard never communicating with your doctor. I believe it's because of the high volume she sees, but once/month check in would be nice!
+ Read more
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Utah Fertility Center.
STRENGTH: treating each individual differently. At the last fertility clinic I was a patient at, they did the same thing with every patient, which was really frustrating. UFC takes into consideration what your body is doing, what it should do, and alters the treatment from there. Weaknesses: it really is hard never communicating with your doctor. I believe it's because of the high volume she sees, but once/month check in would be nice! I don't have too many suggestions on how to improve. I love UFC!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was and is extremely open and candid about the whole experience. She explains things so that they are easy to understand.
Describe your experience with the nursing staff.
I work with the nursing staff more than Dr. Conway. Most people warned me to expect to not get a response when I call. But I can confidently say that the nursing staff has been EXCELLENT to work with. They are extremely organized and call me back within 1 business day when I have any questions.
How was your experience with Deirdre Conway at Utah Fertility Center?
Though I don't see dr. Conway very often, I communicate with her via her nurses and staff. I absolutely love how willing she is to listen to me and try something new if it's not working. She reviews each patient on a case by case basis, and is willing to try more or less, if she sees fit. I have had an excellent experience with her!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Just be prepared to fall in love with your doctor and then only communicate with her through her staff.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I was on clomid for 3 months, then femara for 3 months, which didn't result in pregnancy. For our IUI's, we did the typical protocol (1 gonal f & 1 trigger shot). When that didn't work, we upped the dosage.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
$250 consultation $875 per IUI $100 per gonal f Ultrasounds, blood work, and pregnancy test all covered through my insurance.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30
Treated
2016
Success with this Doc
No
Treatment
8 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
7
I felt that her nursing staff [at Utah Fertility Center] was slow to respond to questions or inquires and when they did respond it was brisk and as short as possible...appointments were scheduled at the wrong facility... Every time I was in the office they tried to collect money for treatments that I had already paid for, I was so glad that I kept all of my receipts...I think the Utah Fertility Clinic really has great doctors and nurse practitioners. I found the support staff- the nurses, front desk, and financial coordinator, to be less than great.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
7
Describe your experience with Utah Fertility Center.
I think the Utah Fertility Clinic really has great doctors and nurse practitioners. I found the support staff- the nurses, front desk, and financial coordinator, to be less than great. We are currently saving for IVF, when we have met our savings goal and are ready to pursue treatment again I'm not sure that it will be with UFC and Dr. Conway because of the support staff. Every time I was in the office they tried to collect money for treatments that I had already paid for, I was so glad that I kept all of my receipts.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway and her NP, Anne-Marie, always made me feel like a person. They were both so patient and took time to explain everything. At the follow up appointment after we had found out my tubes were blocked, Dr. Conway very patiently outlined IVF treatment plan. The news was really upsetting, but Dr. Conway helped my husband and me to feel that we weren't alone on this journey.
Describe your experience with the nursing staff.
I really liked Dr. Conway, but I felt that her nursing staff was slow to respond to questions or inquires and when they did respond it was brisk and as short as possible. I felt that there were a number of times that treatment details were intercommunicated or appointments were scheduled at the wrong facility.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was really great at communicating the initial diagnosis, and later the treatment plan. At the initial visit she drew diagrams of what she thought was happening with my PCOS and what we would probably see on the ultrasounds. She was very knowledgeable and she took the time to explain everything. I never felt rushed when meeting with her.
8
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Since moving to a new building and getting some new staff, we always felt so welcome! They [Utah Fert Ctr] knew who we were and the front desk always chatted with us for a minute. When we left our appointments, the other staff would work with us best they could to make payment less stressful. Their financial coordinator was amazing! She laid it all out for us, but also tried to help us figure out how to best afford our treatments.
+ Read more
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
When we first started at the clinic the front desk made us feel more like a number and seemed more concerned with our payment, than our treatment. Dr. Gurtcheff and her nurses were always great and tried to save us money anyway they could. Since moving to a new building and getting some new staff, we always felt so welcome! They knew who we were and the front desk always chatted with us for a minute. When we left our appointments, the other staff would work with us best they could to make payment less stressful. Their financial coordinator was amazing! She laid it all out for us, but also tried to help us figure out how to best afford our treatments. She was compassionate and did not take it lightly that infertility treatments are expensive. They do have a busy clinic, since they have great results. So it may take some time to get your first appointment scheduled, but be persistent. If you cannot get a hold of someone for a question or concern keep trying or ask to leave a message with your doctor specifically.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
She knew who we were, every time we came to see her. Her nurses always called back when they said they would. She met with us one on one in her office to discuss treatments and why she wanted to do specific treatments. She was very compassionate when treatments failed and wanted us to get pregnant as much as we did.
Describe your experience with your nurse at Utah Fertility Center.
Our care coordinator met with us and went over our entire calendar, prior to IVF. She answer all of our questions and also gave us her work schedule, in case we had any other concerns or questions. She also told us who we could contact in case she wasn't there. The other nurses took great care of us too. They were compassionate and excited when we came in for Ultrasounds and showed progress.
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Dr. Gurtcheff was amazing! Right from the first appointment with her, she went over our history with us. She also told us what she suspected our infertility issues were and the exact steps she wanted to take. She let us take the lead on our treatment and do what we felt comfortable with. But she also told us if she thought that a different treatment would be better for us. She did not want to waste our money and made sure that we had all of the information we needed before we left her office. Because of her persistence and not giving up on us, we finally conceived our daughter after 6+ years of infertility. We will 100% go back to her for any of our future treatments.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
Ask questions. She is there to answer any questions or concerns you have. But if you don't ask, you may not get the answers you need. She will walk you through step by step of everything, just be open and honest about your feelings and concerns.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
We started with Clomid, monitoring with U.S., trigger with HCG and timed intercourse. She felt that I had a Luteal phase defect and that treatment should work. I responded wonderfully to the medications and everything looked perfect, but for some reason it did not work. We decided to try some more, since it was our cheapest option and she had no reason to believe it wouldn't work. Once we exhausted that option she had us move to IUI. She told us she would only do IUI 3 times and if that did not work, she felt like she was wasting our money and would rather see us move forward to IVF. We did Femera, HCG and I believe one other medication. Every IUI I responded well and everything looked perfect, but after 3 times, still no pregnancy. After this she recommended we move to IVF, but honestly at that point it seemed I had unexplained infertility. We did Birth Control, injections twice a day of Bravelle and one other medication. We followed up with antibiotics and all of the normal medications. I had great looking follicles and we were able to retrieve 32 eggs. We decided to fertilize half with ICSI and half on their own, that way we could rule out fertilization issues. Both fertilized the same. We ended up having 10 embryos and after talking to Dr. Gurtcheff about risks and recommendations we transferred one embryo and froze the other 9. I was on progesterone suppositories until my pregnancy test. After transfer I was told to take it easy for 3 days. We ended up getting pregnant and were monitored until 9 weeks and continued progesterone until 12 weeks.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
I believe that each medicated, timed intercourse cycle was about $600. IUIs were about $1100 each (for everything) and IVF was about $17,000
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We discussed transferring one embryo versus 2. Dr. Gurtcheff said that our embryos were great and that she felt that we would have great success transferring one. If that did not work then we would discuss transferring multiple the next time. She ultimately left the choice up to us, but was very honest with her reasoning.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
8
My IVF nurse [at Utah Fertility Center] was wonderful! Very caring and helpful. Though sometimes hard to reach. Nursing staff were always cheerful and tried to remain positive when hearing bad news (negative pregnancy tests). Though they sometimes returned phone calls too late in the day.... With test results - they never gave me my numbers for estrogen during IVF. They also never (to my knowledge) checked progesterone levels. I also had to ask how many follicles I had and the size range each and every visit. They also don't have early morning appointments (before 8am) for those that can't take work off.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
8
Describe your experience with Utah Fertility Center.
With test results - they never gave me my numbers for estrogen during IVF. They also never (to my knowledge) checked progesterone levels. I also had to ask how many follicles I had and the size range each and every visit. They also don't have early morning appointments (before 8am) for those that can't take work off.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
He gave us direction, when both of us are very indecisive. He seemed like he cared and explained treatments and diagnosis on a level we understood.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Chelsee Young)
My IVF nurse was wonderful! Very caring and helpful. Though sometimes hard to reach. Nursing staff were always cheerful and tried to remain positive when hearing bad news (negative pregnancy tests). Though they sometimes returned phone calls too late in the day. I had one time where I was getting a rash/breakout from the PIO injections and I called and no one returned my phone call in a timely manner and I was worried so I ended up going into the clinic for them to check out the rash. I'm not sure what they would've told me if I had waited to hear from them.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Russell Foulk at Utah Fertility Center?
Even though I expected him to be a knowledgeable RE, I still had to be my own advocate and ask for tests and medications used. I was disappointed when I came to my first IUI to find that he wasn't going to perform my IUI and had another perform it.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
All 3 IUI cycles I took Femara. First IVF cycle we used Menopur (1 powder), Follistim (225 AM, 150 PM), and Lupron 40 units (20AM/PM). I produced 8 eggs, and by day 5 only had 2 embryos and did a day 5 fresh transfer. Second IVF cycle I was on the Depo-Lupron (medicated menopause) for 3 months previous to the start of our IVF cycle. I was then put on 2mg of Estrace before starting IVF because my ovaries needed to wake up. Menopur (1 powder), Gonal-f (225 AM, 150 PM). I produced 6 eggs (was hoping for a better outcome due to low ovarian reserve) and by day 3 had 2 embryos. We ended up doing a day 3 fresh transfer.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
The cycle fee with insurance was $9,000 for IVF #1, I paid $3,000 deposit. Does not include medication. The self pay fee ($7,900) + ICSI ($1,700) was $9,600 for IVF #2. This does not include medications.
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Due to the quality of my eggs and the quality of the embryos we ended up transferring 2 embryos each time to boost our chances of having 1 of those embryos stick.
8
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
It's like the night nurse [at Utah Fertility Center] and the other nurses and my IVF coordinator weren't talking to each other or putting notes about what was happening on my chart. It was a surprise to everyone every time they called that I was bleeding so much. They also would be cheerful and say how are you doing when they would call...Some sensitivity training there is needed I think...And just communication, I felt like a number because it felt like this huge serious thing that was happening, they weren't even talking to each other about it...They aren't very good at returning calls promptly. Almost all of my results were given after business hours. I also wish they wouldn't allow children/babies in the waiting area.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
They aren't very good at returning calls promptly. Almost all of my results were given after business hours. I also wish they wouldn't allow children/babies in the waiting area. It's really hard to see them there in your most vulnerable state. It was incredibly hard to go in for my beta, bleeding severely and have multiple women with babies in the waiting room.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
I felt like a human up until after my transfer. I started bleeding heavily 8dpt. I called the night nurse and she called me back early in the morning and had me come in two days early to do my beta. It was positive but low (63). This is when I became a number. Like I said, I was bleeding heavily. The heaviest pad wouldnt cover it, I was using depends and changing about every hour so they wouldn't overflow. It's like the night nurse and the other nurses and my IVF coordinator weren't talking to each other or putting notes about what was happening on my chart. It was a surprise to everyone every time they called that I was bleeding so much. They also would be cheerful and say how are you doing when they would call. I'm doing terrible and it feels like I'm bleeding to death and can't take ibuprofen or use a heating pad. Some sensitivity training there is needed I think. And just communication, I felt like a number because it felt like this huge serious thing that was happening, they weren't even talking to each other about it. So I must not matter very much.
Describe your experience with your nurse at Utah Fertility Center.
Some of them were great! There is one phlebotomist I don't like very much. I need them to use a blood pressure cuff because I bruise really bad with the band. Two of them were totally fine with it but one would always roll her eyes and huff and be annoyed with me. I also described earlier my problems with them talking to each other about my bleeding. I really loved the nurse that was there for my transfer, she was really sweet.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Russell Foulk at Utah Fertility Center?
Dr. Foulk was awesome. He really put me at ease during my procedures and was incredibly kind and knowledgeable. He knew exactly why the miscarriage happened and was able to give me hope about what comes next.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Trust him. You might not see him for every appointment but he's there for the big stuff and that's what matters.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
We did gonal-f and menopur, it seemed to work great and I didn't have many negative side effects. I was so happy with how many eggs/embryos we got.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
The cycle fee was $7,900. Icsi was $2,000. The drugs were $8,000 but with compassionate care they were $2,000. All in we spent around $15,000
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
He said it was up to us. But he did recommend we did two to increase our odds. I'm glad we did two because I think if we had done one and it didn't work I would have blamed myself.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
They [Utah Fertility Center] are incredibly prompt at returning phone calls and messages! They were all friendly, direct, professional, upfront, and compassionate! The only thing is sometimes the wait time was long, but that was a small price to pay for such immaculate service every where else in the clinic!!...The financial assistance lady helped me understand all my options and gave me hope in the most dire financial situation. Even the girl who scheduled my very first consult was exceedingly helpful!!! They are the best clinic ever, I seriously wish they could treat me for EVERYTHING (all non fertility related ailments) because they are absolutely remarkable!!
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
10
Describe your experience with Utah Fertility Center.
They are incredibly prompt at returning phone calls and messages! They were all friendly, direct, professional, upfront, and compassionate! The only thing is sometimes the wait time was long, but that was a small price to pay for such immaculate service every where else in the clinic!!
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr Foulk is the most soft spoken and reassuring physician I have EVER been to! Infertility is agonizing and he was excellent at calming my nerves and giving me solid and justifiable hope in my situation. He was incredibly understandable, warm, and explained ecerything in terms I could understand. I appreviated him breaking everything down for me, it made this giant jagged pill I was handed easier to swallow. He really is the best!
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan and Chelsea)
Morgan and Chelsea were absolutley amazing at their jobs! I was so overwhelmed at my plan of care appointment, but I knew I could call any time and have all my questions answered promptly! There was a mix up with my retrieval meds and I didn't get them in time prior to starting and Morgan was able to get me the meds that I needed to hold me over until mine came. I super appreciated this because I was terrified my cycle would get pushed out further but she totally prevented further agonizing waiting! We LOVED our uls techs, ESPECIALLY Lindsey Clements!!! She always had such a great happy attitude, she made me laugh, and made having a transvag uls every day for 8 days straight not so terrible! She was there when I had my transfer, and the one to tell us we were having twins! She will always be considered a friend!! The girls in the lab were incredibly good "sticks" (I hardly felt a thing each time I was poked!) The financial assistance lady helped me understand all my options and gave me hope in the most dire financial situation. Even the girl who scheduled my very first consult was exceedingly helpful!!! They are the best clinic ever, I seriously wish they could treat me for EVERYTHING (all non fertility related ailments) because they are absolutely remarkable!!
How was your experience with Russell Foulk at Utah Fertility Center?
We had such a fantastic experience with Dr Foulk, I will never refer anyone to ANYONE else but him! He gave us hope in a scary situation, he always calmed my troubled nerves, he was straightforward yet kind if he had to give bad news, but always followed up with reassurance. I wish he could be my Dr for EVERYTHING because he really is the best!!!
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Dont give up, keep fighting, and let him do his thing!
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
When we first saw Dr Foulk, we already knew IVF was our ONLY option for conception, as my stage 4 endometriosis had destroyed my fallopian tubes. We started with baseline testing, in my saline ULSn they found a polyp which he removed prior to continuing treatment. Then we started injections to prep for egg retrieval, then I went in for my fresh embryo transfer. He found that my damaged fallopian tubes were full of fluid and opted not to transfer our embryos until he removed my tubes. If we would have trasferred the embryos in that situation, all that fluid would have washed the embryos out and they would have been wasted. It was hard to have to forgo another surgery, but I was so incredibly grateful that he caught that so we didnt waste precious embryos! My surgery went really well. Ive had several abdominal surgeries and laparoscopies due to my endometriosis, and had the LEAST amount of issues, scarring, and pain during recovery with HIS surgery. You cant even see the scars!! He is truely incredible at ehat he does, I will never go to anyone else for duture endo surgeries! A few months later, I started injections for frozen embryo transfer prep, transferred 2 strong solid embryos, and 8 months later gave birth to the most beautiful twin baby boy and girl youve ever seen in my life!!! I am excited and SO hopeful to see Dr Foulk for all future frozen transfers!!
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
We applied for an Attain program as that was our only option for funding. It was around $20,000 for everything but would cover 2 retrievals and unlimited frozen embryo transfers if we didnt take a baby home right away. And totally worth it for piece of mind. This is not the clinics fault, but I think more infertility services should be covered by insurance!!!!
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr Foulk let us choose how many embryos (either 1 or 2) we could transfer. He notified us about the risks and benefits of implanting 1 vs 2, and again, filled us with great hope and reassurance with either number we chose.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 32
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
9
My biggest complaint is that the nurses [at Utah Fertility Center] never answer the phone! You have to leave a message and sometimes they don't call you back for hours. I think their biggest strength is that they have good doctors...She [Dr Conway] was really personable with me. She always remembered who I was an my circumstances. After our first child was born, when we went back to the clinic, she always asked me how he was doing by name. She has never made me feel like a number, but some of the staff of the clinic definitely makes me feel like a number.
+ Read more
Age
28 - 32
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
9
Describe your experience with Utah Fertility Center.
My biggest complaint is that the nurses never answer the phone! You have to leave a message and sometimes they don't call you back for hours. I think their biggest strength is that they have good doctors and high success rates.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was really personable with me. She always remembered who I was an my circumstances. After our first child was born, when we went back to the clinic, she always asked me how he was doing by name. She has never made me feel like a number, but some of the staff of the clinic definitely makes me feel like a number.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie)
My IVF coordinator, Amberlie, was not very compassionate and didn't listen to me very well. I asked to be switched to a different coordinator after she was kind of rude to me when I suspected I had an ectopic pregnancy. She was very organized. My main nurse, Shelby, is wonderful. I started telling her that I only wanted her to call me instead of Amberlie. Shelby was very compassionate and always remembered exactly who I was.
What specific things went wrong at Utah Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Deirdre Conway at Utah Fertility Center?
I always felt like she tried to do what was best for us. I think her greatest strength is that she cares about her patients and not just about making money. She has personally called me after hours a couple of times. One time I had to have tube removal surgery after an ectopic pregnancy, and she called me the next night from home to see how I was doing. Her greatest weakness in my opinion is that she gets distracted easily. She has so many patients and so much going on that she sometimes forgets things.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Most of your care will be with the staff and not the doctor. If you want to have a relationship with Dr. Conway, then you have to make the effort.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
In our initial consult, she recommended IUI because my husband had a low sperm count (just on the low side of normal). We did testing to see if there were any issues with me and we found nothing. So we went forward with IUIs. I was put on clomid even though I was ovulating regularly so that we would have more follicles and a higher chance of getting pregnant from those IUIs. Then my husband's numbers were really low with each of our 3 IUIs (we also had one cycle that turned into a timed intercourse because it was a holiday). All four of those cycles ended in a negative pregnancy test. We were then advised to move on to IVF with ISCI because she believed fertilization was our issue. We did the IVF and had 12 eggs. 10 were mature and all 10 fertilized. 7 made it to day 5 and we transferred 1 which resulted in a live singleton birth 9 months later. Later we went back and did a frozen embryo transfer where we transferred 1 embryo, got pregnant, and had a baby with no heartbeat at the 7 week ultrasound and then I had a D&C so we could try again soon and get the embryo tested. Everything came back normal. The doctor said she was pretty sure it was a genetic problem with the embryo that they just didn't find, and said we were fine to do another transfer as soon as we were ready. We waited one cycle and then did another FET cycle. The doctor recommended one embryo again, but we decided to do 2 just in case there was another genetic problem. That cycle ended up in an ectopic pregnancy and a tube removal surgery. Now we are waiting to do our next cycle soon.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Our ultrasounds and IUIs were partially covered by insurance. But the cost billed was $192 every time we had an ultrasound and the IUIs were about $200 plus medication costs. Our IVF with ISCI was $9600 plus medication and a few ultrasounds we had after we got pregnant. Our FETs were $2,700 plus medication. Blood draws we extra for everything as well.
9
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
He [Dr Foulk] is worth the 6-8 week wait to get into but I haven't heard anything bad about the other two doctors in the office [Utah Fertility Center]....The office is clean and I only had to wait more the 15 minutes once and it was on a Saturday when they were short staffed. When I left a message I always got a call back and the after hours nurses were always helpful when I had a question. I can't think of any weaknesses.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
The office is clean and I only had to wait more the 15 minutes once and it was on a Saturday when they were short staffed. When I left a message I always got a call back and the after hours nurses were always helpful when I had a question. I can't think of any weaknesses.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
When I had a miscarriage Dr Faulk talked to me and gave me a lot of closure. I had gotten pregnant with triplets and he said 50% of triplets miscarry. During one sonogram the nurse asked how i was doing and i said good. She said how do you really feel and so I told her I was having side effects of the drugs and she gave me medication to help with the side effect. After my miscarriage and talking to the nurse on the phone she asked how I was doing and talked to me about how hard miscarriages are. Dr Faulk also is very kind and explains everything he is doing when doing the egg implantation and other appointments.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Chelsie)
The nurse was great she explained everything to me about IVF and then did the final ultrasound before the egg retrieval. I have had other nurses do sonograms also and they have been really nice and helpful.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
How was your experience with Russell Foulk at Utah Fertility Center?
On our first visit Dr Faulk explained the procedure and each step of treatment. I did 3 rounds of timed intercourse with shots and I got pregnant on my 2nd round but miscarried triplets. I had to go in because I didn't miscarry all the way and he told me the options of D&C or medication. I asked what he suggested and he was honest and said D&C because it is a faster recovery but informed me it would cost more. I ended up doing the D&C and am glad I did it. My 3rd round of timed intercourse with shots I ended up with 4 eggs on my right side and I had gotten pregnant with triplets with 3 eggs so they cancelled my round. Dr. Faulk had me come in and talked to me after canceling the round and told me I could keep trying the shots alone but i will probably keep producing too many eggs. He suggested IVF and we followed his suggestion. My egg retrieval went smooth. I had 60 eggs which was a lot hand had chances of OHSS but was informed what to do to avoid it and was fine to do embryo transfer on day 5.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
He is worth the 6-8 week wait to get into but I haven't heard anything bad about the other two doctors in the office.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
for Timed intercourse with shots I did 5 days of clomid then 10-12 days of Bravelle or Gonel-F. I started at 75 IU and they would move me up to 150 the last 4-5 days. Thank I would do the trigger shot and have intercourse 12 and 24 hours after the shot. For IVF i did 75IU of Menopur at the same time i also did the following of Gonel-F225 IU for the first 3 days and then went down to 150 IU for 5 days. The last day i did 75 IU of Gonel-F and no Menopur. The last 3 days of shots I also took Ganirelix. I did half a dose of the trigger shot and had my egg retrieval 36 hours later. So I did the shot at 10:00pm on Friday and had my egg retrieval at 10AM on Sunday. The following Friday I had 2 Embryos Implanted and they had me take a valium 30 minutes before the implant. I then had 2 "princess days" where I had to take it easy and to not do anything stressful (no cooking, cleaning, working). I just watched movies an napped. I had blood work done to test beta 10 days later and my beta was 342. They had me come back a week later to test again and it was a little over 3500. I had an ultrasound at 7 weeks and I am pregnant with twins. I am going back in at week 8 due to some bleeding and will going back at week 9 and then going to a regular OBGYN.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
My insurance covered most of my 3 rounds of Timed Intercourse but they didn't cover the drugs so I don't know the costs. For IVF we did ICSI and so the cost for IVF with ICSI was $9,600 without insurance plus $350 for anesthesiologist for egg retrieval. For Embryo Freezing it was $750 for the freezing and then year 2-5 i think it costs $500 a year for freezing and it goes up after that. My insurance covered the blood work.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
PCOS
9
Costs [at Utah Fertility Center] were the same as all Utah clinics. I found the medications were cheaper...Good clinic. Sometimes difficult to contact the staff or nursing. I wished there was better after hours answering. Otherwise they were fast efficient knowledgeable and honest in my care. They nurses when they would answer were very thorough and had great follow up. The nurse practitioner was very good as well. They were very helpful when I had touble getting my injections and needed emergency medicines.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
PCOS
9
Describe your experience with Utah Fertility Center.
Good clinic. Sometimes difficult to contact the staff or nursing. I wished there was better after hours answering. Otherwise they were fast efficient knowledgeable and honest in my care. They nurses when they would answer were very thorough and had great follow up. The nurse practitioner was very good as well. They were very helpful when I had touble getting my injections and needed emergency medicines.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
Shaun was so personable. She called me personally after our first transfer was negative and was so kind and sympathetic about the loss. She called me to congratulate me when we found out we were pregnant and after our babies were born. I adore her and feel like she was a friend.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan baker)
Good care, supportive of the doctors.
What specific things went wrong at Utah Fertility Center?
  • Failed to call in prescriptions to pharmacy
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
She was amazing. I am a nurse practitioner and she explained everything to me in great detail with percentages. She was so friendly, kind and knowledgeable. She spoke with me at each visit and in between visits to answer all my questions. She was always willing to research any questions I had that were unanswered. I am still amazed by how professional and yet how gentle and kind she was during this very difficult and stressful period.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
See her! You won’t regret anything, she is amazing!
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
We did a short round of ivf it wasn’t going well my eggs were not maturing well, they were growing slowly. We harvested and none of them were very good eggs. We did a long cycle with Lupron and the long lupron cycle worked perfect 28 eggs, 14 embryos and we ended up with twin boys.
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
Costs were the same as all Utah clinics. I found the medications were cheaper.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr. Gurtcheff recommended a single embryo transfer as research as shown this is the safest and best approach for ivf. We tried this the first time but it didn’t work. The second round we asked for 2 embryo transfers and she informed us of the risks and agreed with the transfer.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS
9
Brittany, Alyssa and Janice [nurses at Utah Fertility Center] were all amazing!! They made me feel comfortable, gave encouragement and were friendly and aware of my situation. They were responsive to phone calls and questions and helped with whatever they could...$800 per cycle timed intercourse $1200 per cycle IUI $3000 for a hysterososcopy $1000 for water ultrasound $15,000 for 1 IVF/egg harvest or $24,000 if we wanted to try 3 times
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
9
Describe your experience with Utah Fertility Center.
Good location--strength. You occasionally have to drive to Pleasant Grove, because that's where their main office is. That is 45 min away and that is annoying when you specifically picked a doc/clinic close to you--weakness.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Clinic and doctor were great at remembering who I am and details my situation.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Brittany )
Brittany, Alyssa and Janice were all amazing!! They made me feel comfortable, gave encouragement and were friendly and aware of my situation. They were responsive to phone calls and questions and helped with whatever they could.
How was your experience with Deirdre Conway at Utah Fertility Center?
Doctor Conway was very knowledgeable about infertility and was good at explaining what going on. She even drew pictures of what she thought the problem was so that we could understand better. She was friendly and really gave us hope that we would be able to conceive. We hope to eventually continue tx with her if we can save up enough money for IVF.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
She will give you a lot of information. You probably want to take notes!
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We had 3 cycles of timed intercourse. I took clomid each time, on the 2nd cycle she upped my dose to make eggs grow faster. I was given a trigger shot to make me ovulate and then had instructions on when to participate in intervourse. We had 3 cycles of IUI. I took clomid each time and was given a trigger shot to make me ovulate. The thought with both tx is that I wasn't ovulating and if I ovulate I would become pregnant. In the IUI they tried to give the sperm a jump start by putting it right there with the egg.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
$800 per cycle timed intercourse $1200 per cycle IUI $3000 for a hysterososcopy $1000 for water ultrasound $15,000 for 1 IVF/egg harvest or $24,000 if we wanted to try 3 times
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We only got the instructions for this because we could not afford the procedure.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Tubal Blockage
9
Chelsea [a nurse at Utah Fertility Center] was very on top of getting me new calendars when things in the protocol changed. She was fantastic at educating us on the whole IVF process. She was prompt at calling me after blood work was done to go over any changes we needed to make... I felt they were very accommodating. I actually live in Davis county, so they would try to schedule me at their Murray office for blood work and ultrasounds whenever they could. That way I didn't have to drive as far every day! Everyone was very kind and helpful.
+ Read more
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Tubal Blockage
9
Describe your experience with Utah Fertility Center.
I loved the clinic. I loved all of the staff. I felt they were very accommodating. I actually live in Davis county, so they would try to schedule me at their Murray office for blood work and ultrasounds whenever they could. That way I didn't have to drive as far every day! Everyone was very kind and helpful.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
Dr. Fouls is very friendly. He explains everything and makes sure to answer questions. He moves kind of fast, which might make some people feel like a number, but he makes sure you understand everything.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Chelsea)
Chelsea was fantastic to work with. She answered all of my questions ina timely manner. We did have 1 miscommunication about ordering drugs, but she was able to get it figured out. It pushed our start day back a day or two, but it was not our insurance company's fault. Chelsea was very on top of getting me new calendars when things in the protocol changed. She was fantastic at educating us on the whole IVF process. She was prompt at calling me after blood work was done to go over any changes we needed to make.
How was your experience with Russell Foulk at Utah Fertility Center?
We have loved working with Dr. Foulk. He was always so straightforward and to the point. He also moved quickly which was nice after waiting so long to get any kind of answers working with our OB/GYN. We've worked with him two different times. The first time he did a water ultrasound at our first appointment with him and immediately had a plan of action. He scheduled surgery within the next couple of weeks and told us if we didn't get pregnant onout own within 6 months to come back. We luckily were able to get pregnant on our own that time and thought everything was solved. The birth of our first child had several complications, so after we had tried for a year to get pregnant a second time and nothing had happened, we went to Dr. Foulk again. Once again we did a water ultrasound, he thought we had a plan of action, but wanted to do a couple other tests to make sure before we started. After the other testing our plan of action changed. Dr.Foulk performed one of the test a second time, but this time he performed it himself, just to make sure there was no other solicitor besides IVF. He wasn't able to solve the problem, but he immediately got us scheduled to start the IVF process. We have enjoyed working with Dr. Foulk and how quickly he comes up with a plan of action. We always left his office feeling like we were moving forward. He's friendly and jokes around.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Just as with most doctors, you will need to voice your concerns. Stand up for yourself if you don't feel like all of your questions and concerns have been addressed. He's a busy doctor and you can tell he has a lot going on. But he will give you the time you need if you ask for it. He's not a mind reader, so you will have to voice all questions and concerns that don't get answered in the regular discussion.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I was too new/naive to ask what the protocol strategy was, but I know I will ask more information next time! I was put on 10 units of Lupron, 300 of Gonal-F, and 1 of Menopur. After a few days and the first time we did blood work, they added 100 of Gonal-F at night (I believe it was 100). I was doing 2 shots in the morning and 2 shots at night. When we started doing ultrasounds to see how many eggs my body was producing, it wasn't giving them the results they were hoping for. I was told I might have to do the injections a few extra days, which they said was totally normal for some people. I ended up doing 2 extra days of injections so they could get a few more eggs measuring the ideal size. They retrived 14 eggs, 5 were mature enough to fertilize, and 4 started growing into embryos. By day 5, we had 2 embryos left, but 1 wasn't graded very high, and didn't look like it was going to continue growing. We transferred the 1 embryo that was good, and received a positive pregnancy test, that ultimately resulted i our daughter!
Describe Russell Foulk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
For me they strongly suggested only transferring 1 embryo based on my history. I had complications with a previous pregnancy that would have been even more complicated being pregnant with multiples. They did let us decide, and would have let us transfer 2 if we really wanted to, but advised us that 1 was best in our scenario.
9
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 29
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Tubal Blockage
10
They [Utah Fertility Center-Pleasant Grove] were on the ball with scheduling and they work really hard with you in the financial office. They were great to work with and always returned phone calls quickly. They were busy, but never made me feel unimportant. They are very flexible with semen collections and drop-off situations, just ask. They have a fantastic facility. We went to their old place first and then their new one. This one is much better.
+ Read more
Age
26 - 29
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
They were on the ball with scheduling and they work really hard with you in the financial office. They were great to work with and always returned phone calls quickly. They were busy, but never made me feel unimportant. They are very flexible with semen collections and drop-off situations, just ask. They have a fantastic facility. We went to their old place first and then their new one. This one is much better.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
A previous doctor treated me like I was crazy for thinking there was something wrong. He acted like I was wasting his time. Dr. Foulk put us at ease. He was quick to confirm that something was not right and took swift action. When we came back to try to have another baby, we ran out of money at the end of treatments. He sat with us and comforted us. The nurses and staff would cheer and cry with us. They were amazing! I wish I could still seek treatment wit them, but we have moved too far away.
Describe your experience with the nursing staff.
They would put me at ease in awkward situations. They were sweet with my toddler when I had to bring him with me during our second round of treatments. They called to give me pregnancy test results and cried with me. When I found out I was pregnant with my first they cheered on the phone. They were almost as excited as my mother was.
How was your experience with Russell Foulk at Utah Fertility Center?
He was very knowledgeable. He made us feel at ease and made us smile. He knew me and my case. He wasn’t just refreshing his memory with a chart every time I saw him. I have recommended him to so many people.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Trust Dr. Foulk. Don’t hesitate to ask questions. Keep good records and bring them to your consultation.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Immunological, Other
10
Strengths [for Utah Fertility Center] are empathy, knowledgeable, individualized treatment plans. Weakness would have to be communication, in that sometimes I would have to call or email several times to get responses to my questions.... Anne-Marie Lloyd [a nurse] is patient, thoughtful and empathetic. I will never forget her email checking up on me after a failed cycle. It meant a lot that she cared about my well-being. She was also very efficient and responsive. When we moved forward with double donor, I learned our egg donor was triggering and we needed to order our donor sperm that night.
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 4 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Immunological, Other
10
Describe your experience with Utah Fertility Center.
Strengths are empathy, knowledgeable, individualized treatment plans. Weakness would have to be communication, in that sometimes I would have to call or email several times to get responses to my questions.
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
She was the 4th Reproductive Endocrinologist I saw during our journey toward parenthood. She would call me personally to give me the good and bad news. She knew I was on-call one weekend and I was expecting bad news, she texted me before calling to be sure it was a good time to speak. She responded to my emails within a day and was always very specific and detailed educating me on what was going on during the process. I absolutely loved being Dr. Gurtcheff's patient. When people are looking for recommendations, I always and will always recommend Utah Fertility Center and Dr. Gurtcheff!
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Anne-Marie APRN and Tonya Canaday, RN)
Anne-Marie Lloyd is patient, thoughtful and empathetic. I will never forget her email checking up on me after a failed cycle. It meant a lot that she cared about my well-being. She was also very efficient and responsive. When we moved forward with double donor, I learned our egg donor was triggering and we needed to order our donor sperm that night. The office was closed, I emailed her the form that needed to be filled out and signed by a clinician. She got it right back to me within the hour! Tonya Canaday, the donor coordinator, was patient with us when we were in the office looking at donor profiles, she was willing to ask the egg donors questions and get back with answers.
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
When we decided to see Dr. Gurtcheff, we were at a loss. Unsure if we would ever be parents. We were moving forward with our 5th IVF, but our 1st using Donor Ovums and our 1st knowing my husband carried a balanced translocation. She simply explained the process of donor ovum IVF with PGS, the process of biopsying embryos, the length of time for results to know if they were suitable for transfer, and when I would need to begin my injections to prepare my uterine lining. This cycle we ended with one embryo that was suitable for transfer. The cycle ended in a chemical pregnancy. It was devastating. I was unsure if I wanted to move forward with fertility treatments. She calmly and sincerely said I think you should try again, for the mere fact I think you and your husband will be great parents. Financially we had already incurred a significant amount of debt. She always worked with us, giving discounts where she was able. Our next cycles we attempted to cycle with my eggs and donor sperm, only making it to retrieval once, in which the embryo did not survive to transfer. During this process, she always thought outside the box, creating me a protocol individualized to me. At that point, we moved forward with a double donor IVF which brought us our miracles.
What's one piece of advice would you give a prospective patient of Shawn Gurtcheff at Utah Fertility Center?
She is empathetic and listens to her patient's. She has THE BEST bedside manner.
Describe the protocols Shawn Gurtcheff used in your cycles at Utah Fertility Center and their degree of success.
Antagonist protocol for Donor egg IVF with pgs. Estrogen priming protocol for own egg IVF and donor sperm. (Canceled cycle) Testosterone priming protocol for own egg IVF and donor sperm. Embryo arrested before. Antagonist protocol for Donor egg IVF with donor sperm. Adding Neupogen uterine wash, and Intralipid infusions, with Lovenox injections. (My successful pregnancy)
Describe the costs associated with your care under Shawn Gurtcheff at Utah Fertility Center.
I'm not sure what specifically this question is looking for. I believe it was broken down the following: the cost of Donor cycle IVF + donor fee. Not included- ICSI, blood work, meds, anesthesia, H2O ultrasound, Embryo cryopreservation, 7 wk ultrasound and 9-week ultrasound.
Describe Shawn Gurtcheff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She highly recommended an eSET, she explained the risks of transferring more than one embryo. Because we knew that cycle was likely our last, we went against her advice and asked she transfer two embryos. She respected our decision and transferred two.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
28
Treated
2015
Success with this Doc
No
Treatment
7 IUI
Diagnosis
8
I knew we would need copies of all our medical records from this clinic [Utah Fertility Center]...it took several answering machine messages, rerouted calls, and eventually some frustrated phone calls to get them to fax this information over. I'm not sure where the breakdown in communication was, because when we got the paperwork, the nurses were kind and helpful, but it was a little frustrating... no one really sat us down and walked through costs and financing with us.
+ Read more
Age
28
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
7 IUI
Diagnosis
8
Describe your experience with Utah Fertility Center.
They're busy; they have a lot of patients. This didn't affect me much on a personal care level though. The facility is clean and new, parking is easy, and traffic was never bad to get there. I did most of my blood work elsewhere, which was fine since I lived about 25 minutes from the clinic and one minute from where I did blood work. For my IUIs, the nurses gave me one step at a time, which seemed to be a clinic strategy to help me not get overwhelmed. I think I would have preferred the big picture explained a few more times, however. (This really could be my fault, but I remember wondering why each time I went, I learned new things I had to do and when to do them.) The financial employees were kind, but learning from later experiences at other clinics, no one really sat us down and walked through costs and financing with us. Overall this was a comfortable, safe-feeling clinic. The cleanest and nicest I've been to.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
This was my first experience with an RE, and it was positive. I came having had two chemical pregnancies, and I felt that Dr. Foulk had the right amount of compassion and the right amount of explanation for what happened and what we would try next. I don't like a lot of sympathy or hand holding, so this was a good mix for me. The nurses also did a good job helping me and remembering me each time we went in.
Describe your experience with the nursing staff.
I liked the nursing staff. They did a good job trying to get to know me. This was my first experience with an infertility clinic, so I had been used to being pretty anonymous at any doctor's office, but the nurses here were friendly and kind. I saw a lot of the same nurses over and over, which helped me stay calm for my procedures.
What specific things went wrong at Utah Fertility Center?
  • Failed to send your chart to another clinic
How was your experience with Russell Foulk at Utah Fertility Center?
Dr. Foulk did a great job introducing us to infertility. He walked us through what had happened to us and offered explanations as to why I'd had two chemical pregnancies. He worked with our tight time frame (we were moving out of state soon), and he was kind and efficient. We really only talked with him during that first meeting, and then I saw nurses after that for the two IUIs I did there. Overall I liked him, but if we had stayed with this clinic longer, I would have wondered if he was involved much with our care.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
I did two clomid IUI cycles with Dr. Foulk. I did a baseline ultrasound, clomid on days 3-7, another ultrasound to determine follicle size, a trigger shot (I believe ovidrel, but I had to mix the injection myself before triggering), and the IUI procedure. They allowed my husband to collect at home and bring the sample in on the day. His numbers were normal. Blood work for HCG level 2 weeks after procedure. Both IUIs were the same. I also did an HSG before starting the IUIs that came back normal, but a hysteroscopy a few years later revealed a blocked tube, (no pregnancies in between) so I'm not sure how reliable that HSG was. We decided to do IUIs because I had gotten pregnant twice that year on my own, but both were chemical (one suspected ectopic but not verified). Dr. Foulk seemed confident I would get pregnant through the IUIs, but it didn't happen. He did not diagnose me with anything. We moved out of state before we could do more follow-up with him.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
IUI: $1000. Medications on top of that. Clomid, Ovidrel injection, and progesterone suppositories starting the day of the IUI procedure. I think medications were a few hundred dollars. I think insurance covered part of the HSG.
8
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
[Utah Fertility Center] Strengths - beautiful, comfortable atmosphere with great Dr's and staff. Weaknesses- it does seem like it took them a while to return my phone calls, and get results at times....They [nursing staff] were all very compassionate and did a pretty good job of getting to know their patients...They were pretty good about working around my schedule...we paid around $15,000 for the retrieval, ultrasounds, blood draws, transfer, medications, etc. for one round of IVF. The storage fee of frozen embryos is $500 per year.
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Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Utah Fertility Center.
Strengths - beautiful, comfortable atmosphere with great Dr's and staff. Weaknesses- it does seem like it took them a while to return my phone calls, and get results at times.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was very aware and concerned with my well-being. She was the one who called me when treatments had failed, and answered all my questions, and gave me hope.
Describe your experience with the nursing staff.
They were all very compassionate and did a pretty good job of getting to know their patients.
How was your experience with Deirdre Conway at Utah Fertility Center?
I loved Dr. Conway. She made me feel heard, and explained everything in a way that my husband and I could understand. She performed the egg retrieval and the transfer and made me very comfortable, and explained what she was doing. She has great bedside manner.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
She is a fantastic Dr. The one thing that I didnt love is that I only saw her the first visit, then after that, everything is done by the nurses until the actual procedures. A Nurse Practitioner did my IUI as well but Dr. Conway did my IVF.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
For IUI, I was put on Femara. Just a pill for a few days. I reacted well and had 4 eggs that were maturing. They told me the risks, but I went ahead with it and didn't get pregnant. For IVF, I reacted strongly to Gonal-F. I almost got hyperstimulated which is why we switched to the freeze-all cycle instead of a fresh transfer. I don't remember my dose but I do remember them lowering it quite a few times due to my high estrogen levels.
Describe your experience with your monitoring appointments at Utah Fertility Center.
They were pretty good about working around my schedule.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I don't remember exactly, but it seems like we paid around $15,000 for the retrieval, ultrasounds, blood draws, transfer, medications, etc. for one round of IVF. The storage fee of frozen embryos is $500 per year.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She strongly recommended we transfer 1. We did the first time, and it didn't work. The second time we transferred 2, and 1 of them worked.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
10
UFC is an extremely nice clinic that has the right mix of professionalism and feeling like home. Their facilities are top-notch. I loved having the option to go to the statellite office closer to home when available.... The only reason I can’t give higher markings for the coordinator is because the person changed from my first FET to my second. And I think that lost some of the rhythm and continuity. Everything went pretty smoothly, but there were some hiccups with the staff switchover.
+ Read more
Age
29
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
10
Describe your experience with Utah Fertility Center.
UFC is an extremely nice clinic that has the right mix of professionalism and feeling like home. Their facilities are top-notch. I loved having the option to go to the statellite office closer to home when available.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway, still to this day, knows me by name. There was never a time where I had to go over my history again and she wasn’t forgetting pertinent information even if it had been a month or so since I saw her last. She is still available to me to answer questions when I need a professional opinion.
Describe your experience with your nurse at Utah Fertility Center.
The only reason I can’t give higher markings for the coordinator is because the person changed from my first FET to my second. And I think that lost some of the rhythm and continuity. Everything went pretty smoothly, but there were some hiccups with the staff switchover.
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway is a good mix of no-nonsense and that human connection that is needed. I never felt like a number and truly felt like she had my best interests in mind. She provided valuable information when making decisions as far as number of embryos to transfer as well as the right protocol for me. She was very clear in her opinion but also let us know that we are a team and will work together for the best results. If I researched something and took that information to her, she didn’t act like I don’t know anything or have a large ego that got I. The way of the doctor/patient relationship. She would listen to what I had to say, offer her opinion based on her education and experience, and allow me to make a choice. I’ve worked with 4 REs over the last 7 years and she has by far been my favorite.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Feel free to speak up. She will listen to your concerns. And if she is advising you one way or the other, she always has your best interest at heart.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Luckily, it only took 2 FETs for me to conceive our second child. So not much needed to be changed in protocol. We did discuss a cycle with Lupron vs one without and ultimately decided to do a no -Lupron cycle with just estrogen priming. My body responded very well to this protocol.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
FETs at the time we’re $2400 plus the cost of meds. That was 4 years ago now, so it could be different.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
I do know that Dr. Conway is a strong proponent of eSET. And I wholeheartedly agree with her. We attempted a SET for my first FET which unfortunately failed. When this happened, even though she believes SETs are best, she allowed us to make the choice of transferring 2. That was the cycle that ended up working. This was one area where I really felt like we worked together to come up with our game plan.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
26
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained
8
They [the nurses at Utah Fertility Center-Murray] need to make sure they call with results when they say they are going to. They also need to have more appt times. Work is hard to miss constantly for drs appts. They are very friendly but need to remember that just because they see this everyday it’s still hard and new to us patients... The nurses would say they would call with my results by 4:30 (telling me if I were pregnant or not) and they wouldn’t call until 6:30 or 7:30 or not at all and I would have to try and reach them after hours
+ Read more
Age
26
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained
8
Describe your experience with Utah Fertility Center.
They need to make sure they call with results when they say they are going to. They also need to have more appt times. Work is hard to miss constantly for drs appts. They are very friendly but need to remember that just because they see this everyday it’s still hard and new to us patients.
During treatment, were you treated like a number or a human with Russell Foulk at Utah Fertility Center?
He got straight to the point and gave me the answers I was looking for. He didn’t beat around the bush at all.
Describe your experience with the nursing staff.
One nurse was super nice, but then I moved and had to go to a new location and the other nurses would forget to call me on my results until the old nurse would call and ask why they never called me.
What specific things went wrong at Utah Fertility Center?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
How was your experience with Russell Foulk at Utah Fertility Center?
He was very honest and helpful. He told us exactly what we needed to know about our case and what the plan was. I do wish we would see him more and not just once at the consultation. Maybe if he saw us after each course of action before moving onto the next. Meds 3 rounds then see the dr, IUI 3 rounds then see the dr...etc.
What's one piece of advice would you give a prospective patient of Russell Foulk at Utah Fertility Center?
Make sure you be up front about what you expect. Make sure they remember what you want.
Describe the protocols Russell Foulk used in your cycles at Utah Fertility Center and their degree of success.
3 rounds of femara with a trigger shot Then one round of femara with a trigger shot and an IUI, resulting in pregnancy, but lost at 8 weeks.
Describe the costs associated with your care under Russell Foulk at Utah Fertility Center.
Timed intercourse with meds $575 for office visits and $200 for meds IUI $875 for office visits and procedure and $200 for meds
8
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
[Nurses at Utah Fertility Center are] Very knowledgeAble and caring!...This clinic is wonderful! Honestly have no complaints! They have made this difficult process as easy as it can be! They are very organized, clean and the staff makes you feel so cared for! Everyone is so quick to respond to emails and calls! I have been so happy with my experience and so glad I made the switch to do my IVF with them!
+ Read more
Age
29
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
This clinic is wonderful! Honestly have no complaints! They have made this difficult process as easy as it can be! They are very organized, clean and the staff makes you feel so cared for! Everyone is so quick to respond to emails and calls! I have been so happy with my experience and so glad I made the switch to do my IVF with them!
During treatment, were you treated like a number or a human with Shawn Gurtcheff at Utah Fertility Center?
Always friendly and comforting! They explained everything to me and always there to answer all my questions and concerns!
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan )
Very knowledgeAble and caring!
How was your experience with Shawn Gurtcheff at Utah Fertility Center?
Dr. G was amazing! She truely cares and you feel she is part of your team and rooting you on for success! She explains everything so well and doesn't give any false expectations! She is very thourough