VCU Medical Center

1 doctors work here

Rated 8.6
Strongly recommend: 63%Neutral: 28%Don't recommend: 9%8.6
63% strongly recommend
33 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.8
9.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
506
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Richmond
9109 Stony Point Drive
Richmond, VA 23235

33 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
8
NPS
8
Age 23 - 24
1 IUI
PCOS
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
Dr. Durso is very pleasant and is always optimistic that we will get pregnant....Dr. Durso is straight forward and very good at breaking down what we need to look for and expect next. She also is open to any suggestions that we may request. Communicating with her is relatively easy and we always get to a solution...Make sure you take note of all symptoms you have monthly and be sure to know your family history. Also, don’t expect immediate results.
The clinic [VCU - Ctr for Adv Repro Med] is very clean, friendly, and not overly booked. The only complaint I’ve had with them is getting someone to return my phone call quickly and one of the receptionist can be rude and disinterested. I now prefer to use the email option...The nursing staff is great! They always respond to my emails, are super compassionate and communicate between my doctor and I very well!
How was your experience with Nancy Durso at VCU Medical Center?
Dr. Durso is straight forward and very good at breaking down what we need to look for and expect next. She also is open to any suggestions that we may request. Communicating with her is relatively easy and we always get to a solution.
What's one piece of advice would you give a prospective patient of Nancy Durso at VCU Medical Center?
Make sure you take note of all symptoms you have monthly and be sure to know your family history. Also, don’t expect immediate results.
During treatment, were you treated like a number or a human with Nancy Durso at VCU Medical Center?
Dr. Durso is very pleasant and is always optimistic that we will get pregnant.
Describe your experience with the nursing staff at VCU Medical Center.
The nursing staff is great! They always respond to my emails, are super compassionate and communicate between my doctor and I very well!
Describe your experience with VCU Medical Center.
The clinic is very clean, friendly, and not overly booked. The only complaint I’ve had with them is getting someone to return my phone call quickly and one of the receptionist can be rude and disinterested. I now prefer to use the email option.
8
Doctor
Nancy Durso
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
VCU Medical Center
Richmond
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 35 - 36
1 IUI
Diminished Ovarian Reserve
PCOS
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Lucidi is very up front and explains the next step as thorough as possible. He gives a timeline on how to proceed with your next step. I also like that he writes it down on paper for you to see. He explains everything so that you understand what will happen if treatment does not work.... First was to take infertility pills like Clomid. They did not work for me. I didn't ovulate. So the next step was hormone shots and IUI. That didn't work.
Trying to get a hold of them [VCU Medical Center] when you need something right away is kind of hard but other than that they are an excellent clinic. They are organized, friendly and everyone seems to communicate well there.... Nurse Christine is the best. She makes you feel like a human and not a number even knowing how busy they are.
How was your experience with Scott Lucidi at VCU Medical Center?
Dr Lucidi is very up front and explains the next step as thorough as possible. He gives a timeline on how to proceed with your next step. I also like that he writes it down on paper for you to see. He explains everything so that you understand what will happen if treatment does not work.
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
To be patient. Infertility takes time.
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
Nurse Christine is the best. She makes you feel like a human and not a number even knowing how busy they are.
Describe the protocols Scott Lucidi used in your cycles at VCU Medical Center and their degree of success.
First was to take infertility pills like Clomid. They did not work for me. I didn't ovulate. So the next step was hormone shots and IUI. That didn't work. My next step is IVF but we don't have the funds right now.
Describe your experience with your nurse at VCU Medical Center. (Assigned nurse: Christine )
Nurse Christine is the best!!
Describe your experience with VCU Medical Center.
Trying to get a hold of them when you need something right away is kind of hard but other than that they are an excellent clinic. They are organized, friendly and everyone seems to communicate well there.
Describe the costs associated with your care under Scott Lucidi at VCU Medical Center.
It was a co pay unless I had an ultrasound then it was a free visit.
Describe Scott Lucidi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at VCU Medical Center.
Didn't get to this part.
9
Doctor
Scott Lucidi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
VCU Medical Center
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
5
NPS
7
Age 31 - 32
3 Fertility Medications
PCOS
European
Income $100K - $199K
1st of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I only met him [Dr. Lucidi] once. Most of the communication was with nurses who would speak with him and then call me back. I was very early in the process and just starting to seek treatment, so I'm not sure how it would have been had we started with him through our IUIs and IVFs....Question why he is assigning diagnoses and whether there could be other reasons for your situation....He was polite and friendly.
I felt that my diagnosis was done in an assembly line style and that it was incorrect. I didn't feel that care [at VCU - Ctr for Adv Repro Med] was individualized....The doctor [Dr. Lucidi] was very nice, though I only met him once and always spoke with the nurses after that. For me, that was an issue, though I was very early in treatment...We just did meds there and they were out of Pocket...We started with Femara and then went to 50 MGM clomid and then 100 Clomid.
How was your experience with Scott Lucidi at VCU Medical Center?
I only met him once. Most of the communication was with nurses who would speak with him and then call me back. I was very early in the process and just starting to seek treatment, so I'm not sure how it would have been had we started with him through our IUIs and IVFs.
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
Question why he is assigning diagnoses and whether there could be other reasons for your situation.
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
He was polite and friendly.
Describe the protocols Scott Lucidi used in your cycles at VCU Medical Center and their degree of success.
We started with Femara and then went to 50 MGM clomid and then 100 Clomid.
Describe your experience with the nursing staff at VCU Medical Center.
Very friendly and responsive.
Describe your experience with VCU Medical Center.
I felt that my diagnosis was done in an assembly line style and that it was incorrect. I didn't feel that care was individualized. The doctor was very nice, though I only met him once and always spoke with the nurses after that. For me, that was an issue, though I was very early in treatment.
Describe the costs associated with your care under Scott Lucidi at VCU Medical Center.
We just did meds there and they were out of Pocket but I'm not sure of the cost.
Describe Scott Lucidi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at VCU Medical Center.
We didn't so ivf with him.
5
Doctor
Scott Lucidi
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
VCU Medical Center
Richmond
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 31 - 33
4 IUI
2 IVF
Male Factor
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Lucidi] always answered all my questions, always fit me in for appointments even at the last minute, always kind and professional...My husband and I had a great experience. Even though our IUI's and first IVF yielded disappointing results, we were always happy with the course of treatment and the care we received...Dr. Lucidi doesn't look for zebras or do unnecessary tests - so don't get bogged down in the details of what everything means. Dr. Lucidi is good at looking at the big picture.
Courtney (who I primarily worked with) and Christine were the best. I still miss them and wish they could be a part of my prenatal care. They were always so kind, compassionate and willing to chat whenever I had a question. The best...[Dr. Lucidi] always answered all my questions, always fit me in for appointments even at the last minute, always kind and professional...My husband and I had a great experience. Even though our IUI's and first IVF yielded disappointing results, we were always happy with the course of treatment and the care we received...Dr. Lucidi doesn't look for zebras or do unnecessary tests - so don't get bogged down in the details of what everything means. Dr. Lucidi is good at looking at the big picture.
How was your experience with Scott Lucidi at VCU Medical Center?
My husband and I had a great experience. Even though our IUI's and first IVF yielded disappointing results, we were always happy with the course of treatment and the care we received.
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
Trust the process, but ask all the questions you want. Dr. Lucidi doesn't look for zebras or do unnecessary tests - so don't get bogged down in the details of what everything means. Dr. Lucidi is good at looking at the big picture.
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
Always answered all my questions, always fit me in for appointments even at the last minute, always kind and professional
Describe your experience with your nurse at VCU Medical Center. (Assigned nurse: Courtney Waltman)
Courtney (who I primarily worked with) and Christine were the best. I still miss them and wish they could be a part of my prenatal care. They were always so kind, compassionate and willing to chat whenever I had a question. The best.
Describe the costs associated with your care under Scott Lucidi at VCU Medical Center.
The cost of IUI's and IVF were pretty average, but our prescription drugs, which we ordered from VCU pharmacy were well below cost average, which was wonderful for us!
10
Doctor
Scott Lucidi
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
VCU Medical Center
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
2014 - 2015, Unsuccessful
NPS
8
NPS
8
Age 30 - 31
3 IUI
PCOS
Unexplained
European
Latinx
Income $100K - $199K
Operations
3rd of 3 Docs
6 IUI With Other Docs
Donor Sperm
LGBTQ
Neutral
Neutral
Unsuccessful
Dr. Lucidi is great but isn't super warm... you have to be firm in your expectations, be sure to call him out if you feel he isn't being aggressive enough....As an LGBT patient to date I feel like have been treated like I have lack of access to sperm instead of there being a problem. We know I have PCOS but every IUI cycle resulted in a strong response to treatment never resulting in a pregnancy....The nursing staff at Dr. Lucidi's office is probably the best I have ever encountered.
The nursing staff at Dr. Lucidi's office [VCU Medical Center] is probably the best I have ever encountered. They are warm, friendly and respond to calls quickly....Dr. Lucidi is great but isn't super warm, his staff on the other hand is phenomenal....I want to say around $285 for IUI itself and around $180 for US/office visits...Dr. Lucidi is great but you have to be firm in your expectations, be sure to call him out if you feel he isn't being aggressive enough.
How was your experience with Scott Lucidi at VCU Medical Center?
As an LGBT patient to date I feel like have been treated like I have lack of access to sperm instead of there being a problem. We know I have PCOS but every IUI cycle resulted in a strong response to treatment never resulting in a pregnancy.
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
Dr. Lucidi is great but you have to be firm in your expectations, be sure to call him out if you feel he isn't being aggressive enough.
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
Dr. Lucidi is great but isn't super warm, his staff on the other hand is phenomenal.
Describe the protocols Scott Lucidi used in your cycles at VCU Medical Center and their degree of success.
Clomid Ultrasound monitoring and injections with trigger
Describe your experience with the nursing staff at VCU Medical Center.
The nursing staff at Dr. Lucidi's office is probably the best I have ever encountered. They are warm, friendly and respond to calls quickly.
Describe your experience with VCU Medical Center.
I haven't been since they have moved but before they were lumped in a waiting room with other women's health practices where sometimes it was standing room only. It was a poor set up and I'm glad to hear that they have moved!
Describe the costs associated with your care under Scott Lucidi at VCU Medical Center.
I want to say around $285 for IUI itself and around $180 for US/office visits
8
Doctor
Scott Lucidi
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
VCU Medical Center
Richmond
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2013 - 2015, Unknown Success
NPS
8
NPS
8
Age 32 - 34
Unexplained
European
Income $50K - $99K
2nd of 4 Docs
4 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Lucidi was very approachable with great bedside manners. He has great active listening skills and is skilled at making complicated situations easier to understand - he definitely put me at ease....His practice is at a woman's clinic so expect to wait long in waiting room and nurses vary in regard to how good they are
His practice is at a woman's clinic [VCU Medical Center] so expect to wait long in waiting room and nurses vary in regard to how good they are....Some nurses were amazing others lacked organization and people skills....He [Dr Lucidi] is very personable and appears to be a humble, knowledgable physician
How was your experience with Scott Lucidi at VCU Medical Center?
He is very personable and appears to be a humble, knowledgable physician
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
His practice is at a woman's clinic so expect to wait long in waiting room and nurses vary in regard to how good they are
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
Dr. Lucidi was very approachable with great bedside manners. He has great active listening skills and is skilled at making complicated situations easier to understand - he definitely put me at ease
Describe the protocols Scott Lucidi used in your cycles at VCU Medical Center and their degree of success.
Just chlomid, chlomid and Iui, Iui with shots, IVF None successful
Describe your experience with the nursing staff at VCU Medical Center.
Some nurses were amazing others lacked organization and people skills
Describe the costs associated with your care under Scott Lucidi at VCU Medical Center.
Expensive - don't remember exact figures
8
Doctor
Scott Lucidi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
VCU Medical Center
Richmond
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2014 - 2016, Successful
NPS
10
NPS
10
Age 26 - 28
7 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Scott Lucidi] Started with a sperm analysis, checked ovaries and tubes, checked for ovulation. Tried letrozole and verified ovulation each team. Blood pregnancy test 2 weeks post ovulation and repeat tests every 2 days to see levels double...With 4 miscarriages- it was very emotionally difficult. I felt like Lucidi was on our team and crated about our losses. He even performed weekly ultrasounds for our daughter through 12 weeks to help put me at ease.
[nurses at VCU Medical Center] Always returned calls promptly. Compassionate and kind...[Dr. Scott Lucidi] Started with a sperm analysis, checked ovaries and tubes, checked for ovulation. Tried letrozole and verified ovulation each team. Blood pregnancy test 2 weeks post ovulation and repeat tests every 2 days to see levels double...With 4 miscarriages- it was very emotionally difficult. I felt like Lucidi was on our team and crated about our losses. He even performed weekly ultrasounds for our daughter through 12 weeks to help put me at ease.
How was your experience with Scott Lucidi at VCU Medical Center?
I have recommended Lucidi several times. He was fantastic!! He was patient as I started and stopped treatment and always answered all my guilt driven questions. He was patient and really cared about my husband and I and my 5 pregnancies. Tears do seem to make him mildly uncomfortable.
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
Don’t take his tears discomfort as lack of caring. I think he just knows there are no words in some situations.
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
With 4 miscarriages- it was very emotionally difficult. I felt like Lucidi was on our team and crated about our losses. He even performed weekly ultrasounds for our daughter through 12 weeks to help put me at ease.
Describe the protocols Scott Lucidi used in your cycles at VCU Medical Center and their degree of success.
Started with a sperm analysis, checked ovaries and tubes, checked for ovulation. Tried letrozole and verified ovulation each team. Blood pregnancy test 2 weeks post ovulation and repeat tests every 2 days to see levels double
Describe your experience with your nurse at VCU Medical Center. (Assigned nurse: Courtney)
Always returned calls promptly. Compassionate and kind
Describe your experience with VCU Medical Center.
I haven’t been to the new clinic. The old clinic always had very pregnant women in the waiting room waiting for OB. That could be a little triggering. Waits were sometimes long. Blood work was always fast and excellent- 1 stick!
10
Doctor
Scott Lucidi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
VCU Medical Center
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Consult
NPS
8
NPS
8
Age 41
Diminished Ovarian Reserve
European
Income $50K - $99K
Business Executive
Only Doc Seen
Donor Sperm
Neutral
Neutral
Success w/ Doc Too early to know
I went for consultation [with Dr. Scott Lucidi]. He recommended iui or ivf. I had the hsg test to make sure my tubes weren't blocked. I'm over 40 so he also agreed to use meds if I wanted to...Great bedside manner. Honest. Comfortable...He seemed Very knowledgeable and compassionate. I felt no pressure. He Gave me full options, including treatment and costs. He answered my questions. I didn't feel like he was trying to sell me anything. He put the path forward in my hands.
[The nurses at VCU Medical Center were] Very compassionate. Answered my questions. Great communication in person an via phone...4K for iui for doc/procedure...12k for ivf for doc/procedure...Plus meds, tests, donor sperm...So far everybody seems compassionate and professional. I have no complaints yet. The office is nice and clean. It seems confidential. I get quick appointments...I went for consultation. He recommended iui or ivf. I had the hsg test to make sure my tubes weren't blocked. I'm over 40 so he also agreed to use meds if I wanted to.
How was your experience with Scott Lucidi at VCU Medical Center?
He seemed Very knowledgeable and compassionate. I felt no pressure. He Gave me full options, including treatment and costs. He answered my questions. I didn't feel like he was trying to sell me anything. He put the path forward in my hands.
What's one piece of advice would you give a prospective patient of Scott Lucidi at VCU Medical Center?
Take notes and ask specific questions.
During treatment, were you treated like a number or a human with Scott Lucidi at VCU Medical Center?
Great bedside manner. Honest. Comfortable.
Describe the protocols Scott Lucidi used in your cycles at VCU Medical Center and their degree of success.
I went for consultation. He recommended iui or ivf. I had the hsg test to make sure my tubes weren't blocked. I'm over 40 so he also agreed to use meds if I wanted to.
Describe your experience with the nursing staff at VCU Medical Center.
Very compassionate. Answered my questions. Great communication in person an via phone.
Describe your experience with VCU Medical Center.
Nothing I've seen yet as I'm in the early stages. So far everybody seems compassionate and professional. I have no complaints yet. The office is nice and clean. It seems confidential. I get quick appointments.
Describe the costs associated with your care under Scott Lucidi at VCU Medical Center.
4K for iui for doc/procedure 12k for ivf for doc/procedure Plus meds, tests, donor sperm
8
Doctor
Scott Lucidi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
VCU Medical Center
Richmond
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5