Washington Center for Reproductive Medicine

1 doctors work here

Rated 5
Don't recommend: 100%5
0% strongly recommend
1 review
Operations
6
6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
2
2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
4
4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
1
1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots is not offered
Administration of shots is not offered
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Bellevue
1370 116 th. Ave. NE
Bellevue, WA 98004
(425) 462.6100
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
5
5
Age 36
1 IUI
1 IVF
1 Embryo Freezing
Donor Sperm
European
Income $50K - $99K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr [Kustin] is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input....Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff...Agonist protocol for IVF.
The rest of Des team [WA Center for Reproductive Medicine] was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful....Had a really hard time getting them to send my medications to my online pharmacy. Had to start cycle without getting my meds and 'borrow' from their supply. Getting final billing info was also a huge challenge. Then got more bills after the 'final' bill. Took time to resolve....About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
How was your experience with James Kustin at Washington Center for Reproductive Medicine?
Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff. But it's an inexpensive route to a baby.
What's one piece of advice would you give a prospective patient of James Kustin at Washington Center for Reproductive Medicine?
Gets things done, expect to hate your experience.
During treatment, were you treated like a number or a human with James Kustin at Washington Center for Reproductive Medicine?
Dr is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input.
Describe the protocols James Kustin used in your cycles at Washington Center for Reproductive Medicine and their degree of success.
Agonist protocol for IVF. Chemical transfer cycle after using BCP and Lupron
Describe your experience with the nursing staff at Washington Center for Reproductive Medicine.
The rest of Des team was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful.
Describe the costs associated with your care under James Kustin at Washington Center for Reproductive Medicine.
About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
What specific things went wrong at Washington Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Washington Center for Reproductive Medicine.
Had a really hard time getting them to send my medications to my online pharmacy. Had to start cycle without getting my meds and 'borrow' from their supply. Getting final billing info was also a huge challenge. Then got more bills after the 'final' bill. Took time to resolve.
5
Doctor
James Kustin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Washington Center for Reproductive Medicine
Bellevue
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources