Washington University School of Medicine

7 doctors work here

Rated 8.8
Strongly recommend: 74%Neutral: 17%Don't recommend: 10%8.8
74% strongly recommend
132 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
918
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400

132 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 35 - 36
2 IUI
1 IVF
Recurrent Pregnancy Loss
Other
European
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My experience with Dr. Omurtag has been outstanding...he has made sure that all of our questions have been answered and explains everything very thoroughly. He also allows me to be an active participant in my care...He can also speak to research/data which is important because he is able to provide an explanation as to why abc will work and xyz won’t. While I wish I didn’t have to see Dr. Omurtag, I can’t imagine using any other physician for infertility.
My [Washington University School of Medicine - St. Louis] clinic is very organized and communicates promptly. The staff is extremely friendly and I’m always greeted by name when checking in with reception. The clinic is associated with a teaching hospital, so I’ve found they don’t really offer treatments that don’t have much backing by research. They are however willing to refer you somewhere else to get those treatments if you so wish.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
My experience with Dr. Omurtag has been outstanding. He truly understands that infertility affects many aspects of a patients life and acknowledges it as well. Each time my husband and I have met with Dr. Omurtag he has made sure that all of our questions have been answered and explains everything very thoroughly. He also allows me to be an active participant in my care, and has never told me yes/no without looking through my chart to determine what is the best course of action. He can also speak to research/data which is important because he is able to provide an explanation as to why abc will work and xyz won’t. While I wish I didn’t have to see Dr. Omurtag, I can’t imagine using any other physician for infertility.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Have questions ready to ask at appointments, he really wants to make sure you’re an active participant in your care and that you understand the process.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Every time I’ve gone to my clinic I’m greeted by the receptionist by name. Anytime when working directly with Dr. Omurtag, he addresses both my husband and I by name and even asks about our toddler. I always feel I have ample time to ask any questions I have and never feel rushed.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
If I remember correctly, we used an antagonist cycle for my first egg retrieval. Based on my labs and antral follicle count, he thought I would respond well to that protocol, and I did. We then did a fresh transfer that resulted in a chemical pregnancy, so we ran more labs and found out I may have APS. Due to the possible APS diagnosis, we added in a blood thinner (lovenox) and a baby aspirin to my frozen embryo transfer protocol. Sadly that transfer ended in an ectopic pregnancy. We’re currently waiting for my cycle to do some more testing prior to starting another egg retrieval cycle.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
I have nothing but good things to say about the nursing staff at my clinic. My primary nurse is Kathy, but I have worked with others as well. They are all very caring and have called to check in after different procedures. They are extremely communicative as well, I have never waited more than a few hours for a response to my questions through mychart.
Describe your experience with Washington University School of Medicine.
My clinic is very organized and communicates promptly. The staff is extremely friendly and I’m always greeted by name when checking in with reception. The clinic is associated with a teaching hospital, so I’ve found they don’t really offer treatments that don’t have much backing by research. They are however willing to refer you somewhere else to get those treatments if you so wish.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I’m extremely lucky and have insurance coverage at 100% for IVF once my deductible has been met, so it’s hard to determine the exact cost.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Due to my age/my husband’s age and our diagnosis, we will only transfer one egg/transfer.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
8
Age 30 - 31
1 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Omurtag is extremely knowledgeable about infertility and fertility treatment. He has thoroughly explained everything we can expect with both IUI and IVF-down to the timing of ultrasounds and bloodwork. He is personable to talk to and we look forward to working with him more. My one disappointment is that we have only met him virtually up to this point-he has not been the one to perform any tests or procedures.
Could have a little more personal attention-don't see the doctor [at Washington University School of Medicine] often; my miscarriage was not added to my records so my doctor didn't know about it during our most recent appointment...never waiting to be seen for more than a few minutes, which to me is so important when having to go for visits often...friendly, caring and can answer every question I throw out at them. Someone has answered the phone every time I've called-I've never waited on hold. And they respond to virtual messages very quickly.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is extremely knowledgeable about infertility and fertility treatment. He has thoroughly explained everything we can expect with both IUI and IVF-down to the timing of ultrasounds and bloodwork. He is personable to talk to and we look forward to working with him more. My one disappointment is that we have only met him virtually up to this point-he has not been the one to perform any tests or procedures.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I haven't yet met Dr. Omurtag in person but have had two telehealth visits that have been pleasant and informative. His staff is wonderful-kind, caring, efficient, great at communicating. But I was a little disappointed that he was not the one to perform my IUI cycle follicle scan or the IUI itself. If that is the standard practice, that is more than fine, that just wasn't communicated to me.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I have had one IUI so far with Dr. Omurtag. I did two previous IUIs with my OB where I was on 50mg of Clomid, so he upped my dose to 100mg to see if that would have a better outcome. The other IUI protocol was standard- follicle scan on day 12 and based on that scan, I triggred with Ovidrel that night for the IUI on CD14. The IUI failed but he was very clear about the low success rates with IUIs. We just had our IVF consultation and he was clear down to the days of the week I'd come in for monitoring. I believe I will have the standard protocol of medication due to unexplained infertility, good sperm, good AMH levels and consistently good follicle counts.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kim)
The entire staff that I have interacted with at the clinic has been amazing. I am never waiting to be seen for more than a few minutes, which to me is so important when having to go for visits often. They are friendly, caring and can answer every question I throw out at them. Someone has answered the phone every time I've called-I've never waited on hold. And they respond to virtual messages very quickly. When I found out I'd have to switch to Wash U for insurance, I was originally told I'd have to wait five months to be seen, which was devastating. But when I called the following week to set up the appointment, they were able to fit me in just three days later. I will always appreciate that.
Describe your experience with Washington University School of Medicine.
Strengths: efficiency, communication, knowledge Weaknesses: Could have a little more personal attention-don't see the doctor often; my miscarriage was not added to my records so my doctor didn't know about it during our most recent appointment
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Before I met my deductible, the cost of ultrasounds and diagnostics did seem higher than my first clinic.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I appreciate his approach to transferring one embryo. To me that means my safety and the health of my baby is a top priority.
What specific things went wrong at Washington University School of Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
When I went for a follicle scan, I was asked about previous pregnancies after having a miscarriage the month prior. Before that, I had spoken with my nurse to inform her of the miscarriage and ask about next steps (I saw my OB for the entire pregnancy). The miscarriage was not noted on my chart and so my doctor didn't know about it when we had our IVF consultation. It won't change our protocol much but that is a crucial piece of information that was missed.
8
Doctor
Kenan Omurtag
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 43 - 44
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Professor
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Omurtag] was very upfront and honest with us, from the initial consult to the last appointment we had before we graduated to my regular OB-Gyn. He was clear about the odds of actually conceiving, given our DOR/MFI and age issues, and did not get our hopes up. Our first retrieval/transfer resulted in a chemical pregnancy. We spent 30 minutes discussing how we'd change the protocol for the second attempt, and another 20 minutes talking about the pros/cons/possible necessity of donor eggs if we had a repeat issue with the second retrieval/transfer. Lastly, he was so excited when our betas came back positive - and after our graduation appointment - that he texted my regular OB-Gyn to let her know we were headed her way. He's a regular human being, who feels this process with his patients, and is with you every step of the way.
Just know that none of the docs within the WashU program are super patient-forward. You'll communicate with their nurses and receptionists, but these are amazing people who have no problem getting to the doctor, and getting back to you...She [nurse] had all the answers to my questions, was super-prompt at getting back to me, and if she needed an answer from [Dr. Omurtag], still called back within an hour or so. I could not have asked for a better person to communicate with throughout this process.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was very upfront and honest with us, from the initial consult to the last appointment we had before we graduated to my regular OB-Gyn. He was clear about the odds of actually conceiving, given our DOR/MFI and age issues, and did not get our hopes up. Our first retrieval/transfer resulted in a chemical pregnancy. We spent 30 minutes discussing how we'd change the protocol for the second attempt, and another 20 minutes talking about the pros/cons/possible necessity of donor eggs if we had a repeat issue with the second retrieval/transfer. Lastly, he was so excited when our betas came back positive - and after our graduation appointment - that he texted my regular OB-Gyn to let her know we were headed her way. He's a regular human being, who feels this process with his patients, and is with you every step of the way.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Just know that none of the docs within the WashU program are super patient-forward. You'll communicate with their nurses and receptionists, but these are amazing people who have no problem getting to the doctor, and getting back to you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Kenan knew exactly what was going on with us at every step of the way. His staff (receptionist and nurse) were really great to work with, and answered all of our questions. Like everyone going through the infertility nightmare, we were a special snowflake case. He knew the details, day in and day out, and was hugely supportive.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We started with an estrogen primer, followed by five days of Letrozole. From there, I added in 150 Follistim. Eventually, we added Ganirelix, with an HcG trigger.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is amazing! She had all the answers to my questions, was super-prompt at getting back to me, and if she needed an answer from Kenan, still called back within an hour or so. I could not have asked for a better person to communicate with throughout this process.
Describe your experience with Washington University School of Medicine.
The front desk staff are great, the techs who do the blood draws are kind and compassionate, and the medical staff (doctors) we interacted with were really good at their jobs. If there's a weakness, it's that you don't have much direct contact with your doctor beyond the initial consult and testing, and the post-beta testing. For most of the treatment period, you're talking with the doctor's receptionist and nurse. Your doctor is still closely following your progress - you just don't talk with him/her.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were ridiculously fortunate to have coverage through both my insurance and my husband's insurance. We paid under $3,000 for both IVF protocols.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Because of my age, we planned to do fresh 3-day transfers. We transferred every embryo we had at that point (4 the first time, 3 the second).
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 25
Male Factor
Immunological
Other
Income $50K - $99K
Nurse or HC Services
IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jungheim constantly has our best interest at heart. You can tell she genuinely cares about my husband and I's struggle with infertility and she is constantly finding ways/different options for us to make it possible to have a baby...She has personally called me before, spending 30+ minutes on the phone, talking about diagnoses and the treatment plan from there...personally called our insurance company and fought with them explaining why this step in the IVF process is medically necessary for my husband and I
They sometimes offer drinks [at Washington University School of Medicine] while we wait, if it is going to be a a while. The office, patient rooms, and labs are all very clean. The front desk women are always very nice and courteous. I cannot think of a weakness, unless some want to count the occasional phone call missed or the clinic running behind, but again, they always update us and things happen.
How was your experience with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim cares for her patients. She has personally called me before, spending 30+ minutes on the phone, talking about diagnoses and the treatment plan from there. She makes me feel like she cares about me and my need to have a baby. My husband and I are both CF carriers, so we determined, along with Dr. Jungheim that PGD/PGS would have to be done to ensure that the CF gene is not passed along to our children. Long story short, insurance DENIED the PGD/PGS, however Dr. Jungheim personally called our insurance company and fought with them explaining why this step in the IVF process is medically necessary for my husband and I, to only have my insure company approve it. I strongly believe Dr. Jungheim would do this for any of her patients and I know that she cares for me.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
See her, if you are facing infertility. She will not only figure out the best course of treatment for you, but will fight for you, until she finds something that will work. She is constantly willing to think of new ways to help my husband and I and she explains everything, in and out, regardless of how long it takes. There is never a rush with her, while she is talking to me, and that makes me feel so important.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
Dr. Jungheim constantly has our best interest at heart. You can tell she genuinely cares about my husband and I's struggle with infertility and she is constantly finding ways/different options for us to make it possible to have a baby.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
First, Dr. Jungheim felt it to be necessary to get a genetic screening on me, as my husband was already a known CF carrier. We all thought nothing of it, that I would be fine, but the screening did also say I was a CF carrier as well. Dr. Jungheim is the one to make that call, and I can't think her enough for it, as we could have passed that disease along and it would've been awful. So, we are currently in the middle of the PGD/PGS development. We spoke with Dr. Jungheim about 3 weeks ago, regarding the details, as we cannot proceed with any cycles until we get confirmation that the development was complete, however it could be at anytime now. So, she put me on birth control at that time. This will help knowing right where I am in my cycle, so we are able to start/stop things if needed right away. She also put me on a prenatal vitamin just to help get my body ready. Once the development of the PGD/PGS is confirmed, I will start my medication for stimulation. cannot remember exactly which ones I will be on, but I know she said roughly I will be on meds for about 14 days before the egg retrieval. From there, the embryos will be made and grow for 6 days. At that time, the surviving embryos will be biopsied and frozen. The biopsies themselves will be sent to the company for the PGD/PGS and we will wait about 2 weeks to hear if any of those embryos are medically clear for transfer. If there are more than 1, we will keep them frozen, as we are only implanting one.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate, Melanie)
All of the nursing staff at the office is great. They are usually very quick on calling back, to answer questions. My clinic also has an online patient portal, and if I get impatient, I also write them via the portal, and they are also quick to respond on that as well. They are all very sweet, and just like Dr. Jungheim, I can tell that they care for the patients.
Describe your experience with Washington University School of Medicine.
They are always on time, and if they rent, they are sure to update me and apologize. They sometimes offer drinks while we wait, if it is going to be a a while. The office, patient rooms, and labs are all very clean. The front desk women are always very nice and courteous. I cannot think of a weakness, unless some want to count the occasional phone call missed or the clinic running behind, but again, they always update us and things happen.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
I am still in the procees, so no bills have come to us yet. I have had a Saline Sonogram, which the bill was around $2,000, but I only had to pay $35 after inuracne. I do know that the PGD/PGS development will cost around $6,000, meds will cost anywhere between $3,500-$4,500 and the IVF procedures themselves which also have to include ICSI, freezing of the embryos, etc will be about $10,000, if not more.
Describe Emily Jungheim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Jungheim, and the rest of her clinic, are very reluctant on transferring multiple embryos. Of course, it depends on the mothers age, and other health concerns, but for me, Dr. Jungheim explained that I am otherwise healthy and also with my husband and I having to go through PGD/PDS, there is a high likelyhood that the one embryo that we implant, will take. I fully trust herin this. Dr. Jugheim explained, that transferring 2 embryos does not necessarily increase the risk of pregnancy, as if one embryo wants to take, it'll take, but transferring two embryos does increase the chance for multiples, which then becomes high risk.
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 37
European
Other
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Jimenez] is available for early and late appointments to work around my work. She also takes the time to talk to me as a person about what I am going through as I am going through it. She walks me and my husband through everything every time so we feel confident as we go through the process...She used the slow meds process with the 21 days of birth control followed by about 9 days of lupron about a week of stimulation drugs and the trigger shot
[Washington University School of Medicine is] Very quick at getting back to you. Willing to answer questions. All the staff is great to work with from nursing, ultrasound, lab, doctors operating room and everyone in between. They always try to work around my work schedule so I am not missing to much work for my lab/ultrasound appointments since its 3 hours of driving for me for a 20 minute appointment and that is appreciated
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She is available for early and late appointments to work around my work. She also takes the time to talk to me as a person about what I am going through as I am going through it. She walks me and my husband through everything every time so we feel confident as we go through the process.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
To chose her if you can as your provider
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
She has listed to all of my concerns in this difficult time, she has answered all of my questions. She has strived to make me and my spouse feel comfortable thru the entire process and every cycle answering the same questions every cycle.
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
She used the slow meds process with the 21 days of birth control followed by about 9 days of lupron about a week of stimulation drugs and the trigger shot. Since I only have 1 ovary and don't actually have a period we wanted to do a cycle that my body could react better to. we had 2 very successful retrievals so far and are hoping for the same with the third. My body has responded well to the first 2 with minimal side effects.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate/Crystal)
Great at answering my questions and concerns as well as getting back to me quickly.
Describe your experience with Washington University School of Medicine.
Very quick at getting back to you. Willing to answer questions. All the staff is great to work with from nursing, ultrasound, lab, doctors operating room and everyone in between. They always try to work around my work schedule so I am not missing to much work for my lab/ultrasound appointments since its 3 hours of driving for me for a 20 minute appointment and that is appreciated
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
My insurance covered a portion of this so I had to pay for the medications and genetic testing of embryos, freezing of embryos and husbands costs as well as copays. Unsure of total costs
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We did genetic testing on our embryos to rule out as many issues as we could and to eliminate more stress on our future carrier with all of the meds and possible failed transfers with not so great embryos. With tested embryos there is a higher chance to split so doing a DET vs SET is not an option for us so we really never discussed it with our Dr due to the unsafe nature of it on our carrier or babies.
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
Describe the specific things that went wrong at Washington University School of Medicine.
Just a mix up in if appointment was a lab only appointment or lab and ultrasound appointment so I had to wait a little longer then normal.
10
Doctor
Patricia Jimenez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
10
NPS
10
Age 34
1 IVF
Donor Sperm
Prefer not to answer
Income $100K - $199K
Teacher
1st of 2 Docs
1 Fertility Medications With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag was very welcoming and made me and my partner feel comfortable and “normal”. We talked to him about our hopes and he was able to listen and guide us to the right path for us. He is extremely knowledgeable, honest about results and easy to communicate with...He was hopeful and positive and made me feel comfortable...He was down to earth, easy to have a conversation with and honest about possible outcomes.
The [Washington University School of Medicine] clinic was clean, organized and ran very efficiently. The staff was all extremely kind which makes a huge difference. I never got the results that I wanted from my egg retrieval or our transfer but they were kind and caring...The staff was all welcoming and respectful. At times I feel uncomfortable around doctors or nurses but never felt that way at Wash U. They were excited for my wife and I and made us feel very comfortable.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We have only met with Dr. Omurtag once at the beginning of our journey. He was down to earth, easy to have a conversation with and honest about possible outcomes. He was hopeful and positive and made me feel comfortable. Unfortunately our IVF cycle was not successful and we need to try again. We meet with Dr. Omurtag again next week.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Any person going through fertility treatments I would say be patient and know your journey may follow a different path that what you expected. I was naive and thought I would have multiple chances of having a child through one IVF cycle but the sad reality was we only got one embryo.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Everyone at the office has been extremely kind and patient with us. They have walked us through every step of the way. Before my trigger shot one of the nurses was on the phone with me for 45 minutes to make sure I completely understood all of the medicine and instructions. I get overwhelmed easily with doctors and don’t always feel comfortable asking questions to better understand. However with this office they have always made me feel comfortable, gone above and beyond to educate me and assist me along the way. Everyone in the office has been kind, helpful and happy.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used an agonist protocol. The medicine listed below were what I was prescribed. Gonal-F 900 units pen - 2 pens Menopur 75 units - 10 vials Ganerelix 250 mcg injection - 6 boxes Leuprolide trigger shot - 1 shot (the pharmacy may send a 2 week kit in place of the single shot) Novarel 5,000 unit injection - 2 box/es Birth control pills 1 pack I only went through the egg retrieval process as my wife and I are doing reciprocal IVF so she will be the one to carry the baby. I produced 8 eggs at the time of retrieval. Out of those 8 only 5 made it to where they could be fertilized. They attempted to fertilize my eggs with two different methods. One where they sprinkle sperm by the egg and the sperm swim to the egg to fertilize it and the other was to inject the sperm right into the egg. I only had one embryo form and it was from the first method.
How competent was Kenan Omurtag at LGBTQ care?
Dr. Omurtag was very welcoming and made me and my partner feel comfortable and “normal”. We talked to him about our hopes and he was able to listen and guide us to the right path for us. He is extremely knowledgeable, honest about results and easy to communicate with.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate)
All of the nurses were super friendly and kind. They were patient in explaining results and instructions. They always made me feel comfortable and informed.
Describe your experience with Washington University School of Medicine.
The clinic was clean, organized and ran very efficiently. The staff was all extremely kind which makes a huge difference. I never got the results that I wanted from my egg retrieval or our transfer but they were kind and caring.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My insurance did not cover fertility. Medication was around $2500 for my part. We paid around 7,000 for the egg retrieval itself. We have paid around $20,000 from start to finish. They were upfront about the cost and mailed out an informational sheet that explained everything. We met with the financial team to get cleared before we started.
How competent was Washington University School of Medicine at LGBTQ care?
The staff was all welcoming and respectful. At times I feel uncomfortable around doctors or nurses but never felt that way at Wash U. They were excited for my wife and I and made us feel very comfortable.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Washington University School of Medicine.
This was super easy. We used California Cryo Bank. We called them and asked for our donor sperm to be sent to Wash U and Wash U confirmed the order with us.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2022, Successful
NPS
10
NPS
9
Age 28 - 33
3 IUI
1 IVF
Male Factor
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr Omurtag is knowledgeable and compassionate. He has a great bedside manner...he was always available for questions and explained everything in great detail. He was upfront about possible out of pocket costs and wanted to make sure we were prepared. He is a very visual person and likes to draw pictures to help you understand. But he really felt more like you were talking to a friend than a doctor...He does follow ASRM guidelines very strictly so if you are someone that wants to transfer more than one at a time. This may not be the place for you...
The clinic [Washington University School of Medicine] itself does not feel very personable, it’s a clinic within a very busy medical school/hospital system so they see A LOT of patients. Hard for them to get to know anyone. They do have a lot of fellows that you may see throughout your appointments and they are very friendly...They didn’t seem to read the doctors past notes. At one point I had a hysteroscopy and was scheduled to do an IUI the following week. They didn’t call in my clomid so I had to call and ask for it and the nurse was confused because she didn’t realize I was also doing an IUI...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We had to do so many procedures and tests on top of IUI and IVF, he was always available for questions and explained everything in great detail. He was upfront about possible out of pocket costs and wanted to make sure we were prepared. He is a very visual person and likes to draw pictures to help you understand. But he really felt more like you were talking to a friend than a doctor.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
I highly recommend him. He does follow ASRM guidelines very strictly so if you are someone that wants to transfer more than one at a time. This may not be the place for you
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag is knowledgeable and compassionate. He has a great bedside manner.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did an HSG before starting anything. Then multiple clomid IUI cycles. Had to do a hysteroscopy with dilation due to difficulty getting the IUI catheter through my cervix. Then moved on to IVF. We did a long agonist protocol, with a fresh transfer which failed. So then did an endosee procedure. Then a frozen transfer than failed. And most recently transferred our last frozen embryo that stuck! For the frozen transfers he ordered estradiol three times a day and PIO daily.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy didn’t always seem very compassionate, I don’t think she likes talking on the phone. Jessie (administrative assistant) was amazing and was always upbeat and a joy to talk to.
Describe your experience with Washington University School of Medicine.
The clinic itself does not feel very personable, it’s a clinic within a very busy medical school/hospital system so they see A LOT of patients. Hard for them to get to know anyone. They do have a lot of fellows that you may see throughout your appointments and they are very friendly.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were 500 without insurance. But 50 with it. A cycle with Egg retrieval and fresh transfer was 15-20k without insurance. I think I paid about 2k A frozen transfer without insurance was 4700 but with insurance was 200
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
They follow ASRM guidelines so they will not do an elective multiple embryo transfer unless there is a good medical reason to do so.
What specific things went wrong at Washington University School of Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
They didn’t seem to read the doctors past notes. At one point I had a hysteroscopy and was scheduled to do an IUI the following week. They didn’t call in my clomid so I had to call and ask for it and the nurse was confused because she didn’t realize I was also doing an IUI. They also didn’t seem to believe me when I told them there were problems with my cervix in the past and said we would assess it after the first IUI. Thankfully my doctor took care of this pretty quickly after that first IUI.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 35 - 37
5 IUI
1 IVF
Unexplained
Prefer not to answer
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag took his time with us and never made us feel rushed. He always answered all of our questions and put our minds at ease. He never made us feel pressured. He would lay out our options, offer his thoughts and let us ultimately make decisions. He was compassionate, understanding and was on our team in ultimately wanting us to have a baby no matter how we got there. He was always willing to even talk through things over the phone when we had questions or concerns outside of appointments.
The clinic [Washington University School of Medicine] is extremely responsive and organized. They respond to electronic messages in a timely manner. You don’t feel like a number and feel like they truly care! Our expectations were far exceeded...staff are responsive, patient and truly care. Jessie is amazing with quick response in regard to scheduling and always is reassuring when you speak with her. Kate and Kathy are wonderful nurse coordinators... so patient with answering questions and very responsive...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag took his time with us and never made us feel rushed. He always answered all of our questions and put our minds at ease. He never made us feel pressured. He would lay out our options, offer his thoughts and let us ultimately make decisions. He was compassionate, understanding and was on our team in ultimately wanting us to have a baby no matter how we got there. He was always willing to even talk through things over the phone when we had questions or concerns outside of appointments.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don’t be afraid to ask questions. Dr. Omurtag is always patient and never makes you feel like any question is a bad question or concern.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag took his time with us and never made us feel rushed. He always answered all of our questions and put our minds at ease. He never made us feel pressured. He would lay out our options, offer his thoughts and let us ultimately make decisions. He was compassionate, understanding and was on our team in ultimately wanting us to have a baby no matter how we got there.
Describe your experience with your nurse at Washington University School of Medicine.
His staff are responsive, patient and truly care. Jessie is amazing with quick response in regard to scheduling and always is reassuring when you speak with her. Kate and Kathy are wonderful nurse coordinators... so patient with answering questions and very responsive. Zejna is the best of the best with drawing blood, makes it a breeze!! Lee and Jackie are so compassionate and take the extra time to walk you through meds and how to best use. This team truly cares about YOU and is the best partner I could have ever imagined for fertility treatment!
Describe your experience with Washington University School of Medicine.
The clinic is extremely responsive and organized. They respond to electronic messages in a timely manner. You don’t feel like a number and feel like they truly care! Our expectations were far exceeded and I’d recommend Omurtag’s team.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 29 - 30
1 IVF
Anovulation
PCOS
European
Other
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Odem is very compassionate and competent. He has a lot of knowledge and experience and really cares about you as a patient. He takes his time and fully explains everything. He went out of his way to talk to me at length when the cycle did not go as planned due to my body’s response...will go above and beyond to answer any questions you have in between visits and during cycle...He really encourages only transferring one but will allow you to make that decision. We transferred one the first time and two the second.
The [Washington University School of Medicine] clinic overall really does care about their patients. From the receptionist who learns your name to the nurse and doctor. They help a lot of people achieve pregnancy. They are a large clinic though and sometimes it can be frustrating as the care is not as personal as it could be at a smaller clinic. I felt my treatment wasn’t as specific to my case as it could have been.
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
Dr. Odem is very compassionate and competent. He has a lot of knowledge and experience and really cares about you as a patient. He takes his time and fully explains everything. He went out of his way to talk to me at length when the cycle did not go as planned due to my body’s response.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
Ask questions for anything you don’t understand and he will explain things further!
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
Dr. Odem takes a long time with you every time you meet and will go above and beyond to answer any questions you have in between visits and during cycle.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
For IVF he used an antagonist protocol due to me having PCOS. He had my medications at the lowest dose due to fear of OHSS but it took my ovaries longer than expected so I was stimulated for 16 days much longer than was expected. I think this was a downside to my cycle and I did not get as many follicles as I had hoped. The number of eggs was 20 but the number of mature really was only 11.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Crystal)
Crystal his main nurse is very prompt at responding and very helpful. She is also compassionate and understanding.
Describe your experience with Washington University School of Medicine.
The clinic overall really does care about their patients. From the receptionist who learns your name to the nurse and doctor. They help a lot of people achieve pregnancy. They are a large clinic though and sometimes it can be frustrating as the care is not as personal as it could be at a smaller clinic. I felt my treatment wasn’t as specific to my case as it could have been.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
Monitoring appointments were super flexible and a well oiled machine.
Describe the costs associated with your care under Randall Odem (retired) at Washington University School of Medicine.
IVF was 11,500 and a frozen transfer was $4,000 but BJC recently raised the prices to around $13,400 for IVF and $4,800 for FET. These are private pay prices
Describe Randall Odem (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He really encourages only transferring one but will allow you to make that decision. We transferred one the first time and two the second.
8
Doctor
Randall Odem (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
2020, Successful
NPS
10
NPS
10
Age 37
Male Factor
Other
South Asian
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Omurtag] suggested which is best considering my age SET. I JUST FOLLOWED HIM.But also told if you want 2 we can do that but explained pros and cons...He is very free and always encourages me or my husband to ask questions so that we can learn...I am with him for my first IVF Cycle which was successful and was on some birth control pills for 3 weeks and after that on lupron and in my menstrual cycle after start of lupron for 4 days. Then started follistim and couple days later on Menopur
[the Washington U nurse team are] always very quick and detail in answering your question. I bother them for every small doubts and now I feel some are very silly. but they never lost their patience...total cost including my pre screening tests and consultation is $ 17,500 out of this 15,900 is for IVF...they are pretty good with the time/schedule. Some times if the flow is more they need extra person to check in but that's nothing
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He is incredible and amazing and no words to describe how good he is. I wish I would have known him 5 years before but after I met him I was only very short term with him less than 3 months. He is the best. I was confident with the first 2 visits itself the way he rule in and out the pros and cons. The best of him is he encourages to ask questions and so that we can feel free to express our doubts/questions.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
just trust him and follow what ever he say regarding your treatment because he is the expert.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
i am blessed to find this doctor and felt like my close family when ever talking to him. He is very free and always encourages me or my husband to ask questions so that we can learn. It was the most comfortable journey and very short and is only 4 months total but i postponed one month after my first visit due to my travel to India and he did not even rush. Everything was well planned.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I am not sure but I think it is agonist protocol. I am with him for my first IVF Cycle which was successful and was on some birth control pills for 3 weeks and after that on lupron and in my menstrual cycle after start of lupron for 4 days. Then started follistim and couple days later on Menopur and on those injections for 11-12 days and ovidrel trigger shot 36 hrs before egg retrieval. and all the injections are done and was methyl prednisolone for 2 -3 days and on progesterone from egg retrieval day. Embryo transfer was on 5 th day after egg retrieval and blood test for B HCG WAS ON 14 TH DAY. I heard the news from the nurse that BFP. That was the best day in my life. I GIVE 100% CREDIT AND WILL NEVER FORGET Omurtag in my life. WHEN EVER I SEE MY BABY I HAVE THAT KINDNESS TOWARDS HIM.
How competent was Kenan Omurtag at LGBTQ care?
n/a but i can confidently say he is wonderful
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denice and so many others)
Nurse Denice and Omurtag assistant Jessie and every person is wonderful. Denice is always very quick and detail in answering your question. I bother them for every small doubts and now I feel some are very silly. but they never lost their patience.
Describe your experience with Washington University School of Medicine.
they are pretty good with the time/schedule. Some times if the flow is more they need extra person to check in but that's nothing. it happens because they are providing good care and obviously there are more people coming for this. Demand is always great.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
total cost including my pre screening tests and consultation is $ 17,500 out of this 15,900 is for IVF. THE REST 1600 IS MY consultation and ultrasoung and blood work prior to start of IVF. MEDICINES COST is $3700
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested which is best considering my age SET. I JUST FOLLOWED HIM.But also told if you want 2 we can do that but explained pros and cons.
How competent was Washington University School of Medicine at LGBTQ care?
n/a
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Washington University School of Medicine.
n/a
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
Unexplained
Other
European
Income $100K - $199K
Lawyer
3rd of 5 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I called on a Friday with worries that my scaring might be returning (Friday’s are Dr.Odem’s surgeries) he called me at 6:30 on a Friday night to talk me through my worries and complaints and helped me find a doctor closer to home. Dr. Odem said I’d only need one surgery for Ashermans (most women need multiple!) and he was right! I only wish I lived closer I would have continued to see Dr. Odem...Dr. Odem LISTENS and tries to answer every one of your questions. He takes time and is not in a rush to see the next patient- you feel like he’s on your side and a friend. He ALWAYS called me back the same day with any questions or worries I had. I only wish I lived closer.
Nursing staff [at Washington University School of Medicine] was also amazing, caring, and listened...The staff and clinic as a whole are amazing. Everyone took their time to explain procedures and protocol to me. I didn’t feel like cattle being moved from one room to another. My case was a bit different than others- but I wasn’t treated any differently. I know I called many times (I’m sure I was annoying) but this staff worked with me. They helped ensure my procedure was covered by insurance!!
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
Dr. Odem LISTENS and tries to answer every one of your questions. He takes time and is not in a rush to see the next patient- you feel like he’s on your side and a friend. He ALWAYS called me back the same day with any questions or worries I had. I only wish I lived closer.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
Be prepared to have a doctor who treats you more like a friend than just another number.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
Dr. Odem listened to my complaints, worries, questions- everything. After seeing three doctors, I finally saw a doctor who LISTENED and cared and put my worries at ease! He is so caring. I called on a Friday with worries that my scaring might be returning (Friday’s are Dr.Odem’s surgeries) he called me at 6:30 on a Friday night to talk me through my worries and complaints and helped me find a doctor closer to home. Dr. Odem said I’d only need one surgery for Ashermans (most women need multiple!) and he was right! I only wish I lived closer I would have continued to see Dr. Odem. Seriously- cannot day enough how amazing this man is!
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
My situation was a bit different. I went to Dr. Odem only for Ashermans Syndrome. He worked around my schedule as I lived far away. He scheduled my surgery as soon as he could and helped arrange for care closer to home after the surgery.
Describe your experience with the nursing staff at Washington University School of Medicine.
Nursing staff was also amazing, caring, and listened.
Describe your experience with Washington University School of Medicine.
The staff and clinic as a whole are amazing. Everyone took their time to explain procedures and protocol to me. I didn’t feel like cattle being moved from one room to another. My case was a bit different than others- but I wasn’t treated any differently. I know I called many times (I’m sure I was annoying) but this staff worked with me. They helped ensure my procedure was covered by insurance!!
10
Doctor
Randall Odem (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unsuccessful
NPS
10
NPS
5
Age 26
1 IVF
Poor Egg Quality
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
She [Dr. Cooper] listened very well, stayed calm, was honest, but hopeful...right now & the ivf cycle we just did, did not work, however instead of saying let’s just try it again, she added a extra step to increase our odds...We added folistim to this cycle to help the eggs grow. While it helped, my egg quality was poor. So next time she is using testosterone...
We have not met a lot of the nurses [at Washington University School of Medicine], they call with instruction & can answer questions. There is not a assigned nurse to us...[facility]Very calming, intimate, quiet. I really like how they would always answer the phone...We really liked the consult room, they are dim, with a couch & chair, snacks, sound machine, very relaxing instead of doctor office.
How was your experience with Amber Cooper at Washington University School of Medicine?
We loved Amber as soon as we met her, she had a comfortable friendly feeling to her that helped us in return feel comfortable. She explained everything so in detail & explained every situation. We are still working with her (she moved to vios fertility, that’s where we are seeing her) right now & the ivf cycle we just did, did not work, however instead of saying let’s just try it again, she added a extra step to increase our odds.
What's one piece of advice would you give a prospective patient of Amber Cooper at Washington University School of Medicine?
Be open to everything & listen up, she has a lot of knowledge & she has the ability at vios to be creative with your treatment to give you exactly what your body needs
During treatment, were you treated like a number or a human with Amber Cooper at Washington University School of Medicine?
When meeting with Dr. Cooper, it did not feel like a doctors appointment. It felt like a consult, very comfortable feeling to be able to share all of my past & my hopes of having children. She listened very well, stayed calm, was honest, but hopeful.
Describe the protocols Amber Cooper used in your cycles at Washington University School of Medicine and their degree of success.
We added folistim to this cycle to help the eggs grow. While it helped, my egg quality was poor. So next time she is using testosterone.
Describe your experience with the nursing staff at Washington University School of Medicine.
We have not met a lot of the nurses, they call with instruction & can answer questions. There is not a assigned nurse to us.
Describe your experience with Washington University School of Medicine.
Very calming, intimate, quiet. I really like how they would always answer the phone. My previous place did not & it was frustrating. Could use a nicer front desk lady, she is rude at times. We really liked the consult room, they are dim, with a couch & chair, snacks, sound machine, very relaxing instead of doctor office.
Describe the costs associated with your care under Amber Cooper at Washington University School of Medicine.
The cost for ivf at vios is $14000 (not including meds)
Describe Amber Cooper's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We have not done a transfer with her yet.
10
Doctor
Amber Cooper
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2020, Unknown Success
NPS
9
NPS
8
Age 24 - 26
1 IUI
Endometriosis
PCOS
Other
Native American
Other
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Jimenez is always thorough. She discovered my Ashermans when an OBGYN had completely missed it in a previous hysteroscopy. She addresses my concerns and is compassionate to our personal needs. When my symptoms of scarring returned she performed another SHG and found my scarring returned and promptly scheduled surgery...Our next step is IVF...
The clinic [Washington University School of Medicine] is clean and friendly...[nurse] always calls back and is thorough and compassionate. She communicates with Dr. Jimenez and me clearly and effectively...The morning of my IUI I was informed that all previous bills that were on payment plans had to be paid in full...the clinic was good at getting diagnostic treatment covered under insurance.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
Dr. Jimenez is always thorough. She discovered my Ashermans when an OBGYN had completely missed it in a previous hysteroscopy. She addresses my concerns and is compassionate to our personal needs. When my symptoms of scarring returned she performed another SHG and found my scarring returned and promptly scheduled surgery.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Always do the research so that you can ask thorough questions and be part of the decision process.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
She answered all of my answers and is always compassionate.
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
Initially when I started treatments to find out why I was struggling to conceive I saw an OBGYN locally who performed a hysteroscopy/laparoscopy and prescribed Clomid. During the surgery she missed my Ashermans and was unable to treat the endometriosis. I had an allergic reaction to the Clomid. When seeing Dr. Jimenez she was thorough and performed an SHG due to my symptoms. She discovered my Ashermans that the previous doctor missed. She then performed a hysteroscopy and when she was on maternity leave Dr. Odem performed another. I then had 2 rounds of letrozole that I had reactions too. I had a migraine for 3 months from the letrozole. When the symptoms of scarring returned she performed another SHG and hysteroscopy to remove scarring that had reformed. I then had an unmedicated IUI which resulted in a possible chemical pregnancy as I had positive urine pregnancy test with negative labs. I have had a total of 5 SHG. My SHG protocol was to take 800mg of ibeprofun and then after 30minutes they perform an internal ultrasound for baseline measurements. They then follow with putting the catheter in and filling the saline in the cavity. They then take pictures with the internal wand. Following the test Dr. Jimenez discusses the results with me and my spouse. My hysteroscopy protocol was to arrive for the surgery and do the routine process. They use micro scissors guided by ultrasound to remove scarring. A stent was placed during 1 of the surgeries. Then following the surgery an estrogen protocol was followed to prevent scarring from reforming and then progesterone for a withdrawal bleed. The balloon stent was removed after a week to 10 days. I removed the stent at home. Letrozole was given 5 days of the cycle and I monitored at home with OPK kits. We had time intercourse. No pregnancy resulted. My unmedicated IUI was monitored at home with OPK kits and then the morning after my positive OPK I had the IUI. I had multiple positive FRER but negative lab work.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denise)
Denise always calls back and is thorough and compassionate. She communicates with Dr. Jimenez and me clearly and effectively.
Describe your experience with Washington University School of Medicine.
The clinic is clean and friendly. I do wish there were more clear information communicated about payments needing to be all paid for IUI and nothing previously charged is allowed to be left on a payment plan.
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
I believe an SHG was around $800 after insurance. The clinic was good at getting diagnostic treatment covered under insurance. My SHG was $550, but I paid $1200 because I had to pay up all I had on payment plans.
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Our next step is IVF. My nurse has discussed they limit the number of embryos transferred. They also do not offer mini IVF. Due to my Ashermans I would not want extra embryos that I may not be able to transfer. So mini IVF would offer less medication reactions and less embryos. My hope is to limit the eggs fertilized and freeze remaining eggs to fertilize later if I am able to carry another pregnancy.
What specific things went wrong at Washington University School of Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
I scheduled an IUI. The morning of my IUI I was informed that all previous bills that were on payment plans had to be paid in full.
9
Doctor
Patricia Jimenez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
Donor Eggs
Unexplained
Other
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Keller is very personable, knowledgeable and caring. She was very proactive in trying to find the reason Ikeep having miscarriages. Though no reason was discovered, I still have trust in her care and believe she is making the right decisions...She ran multiple test for recurrent miscarriage on me and they all came back negative. For my frozen cycle we transfered 1 embryo...But for my next transfer I have a fair and poor quality left she recommended transferring both. She will go over the risks of multiples if you decide to transfer more than 1.
For how large the practice [Washington University School of Medicine] is, they are incredibly quick to respond and get you in and out and quickly as possible. My only complaint is the billing office is slow to to process our invoices. We used our HSA to pay for our transfer and we've been waiting for 3 weeks to get a detailed receipt to turn in...nurse Amy is very quick to respond to your questions. They have a portal that easily allows to communicate back in forth. Though I feel like I had many questions she never made me feel as though I was a bother.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very personable, knowledgeable and caring. She was very proactive in trying to find the reason Ikeep having miscarriages. Though no reason was discovered, I still have trust in her care and believe she is making the right decisions.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
While Dr. Keller is very knowledgeable the fertility science is not absolute. She will work her hardest for the best results.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
I came to Dr. Keller after multiple failed transfers with my previous Dr. She is not only very down to earth and tells you how it is in the sweetest way possible, she took the time to personally call me with test results and discuss my upcoming transfer.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I have only used Dr. Keller for FETs. She ran multiple test for recurrent miscarriage on me and they all came back negative. For my frozen cycle we transfered 1 embryo. My protocol was: Day 1(March 2nd) start of period- start 2mg estrace 3x daily March 15- uterine lining check March 17- start 1/2ml PIO and azithromiacin (today only) March 18- Medrol 2x daily for 5 days and up PIO to 1ml March 22- Embryo transfer and continue 1ml PIO and estrace 3x daily Beta is 12 days after transfer
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Dr. Kellers nurse Amy is very quick to respond to your questions. They have a portal that easily allows to communicate back in forth. Though I feel like I had many questions she never made me feel as though I was a bother.
Describe your experience with Washington University School of Medicine.
For how large the practice is, they are incredibly quick to respond and get you in and out and quickly as possible. My only complaint is the billing office is slow to to process our invoices. We used our HSA to pay for our transfer and we've been waiting for 3 weeks to get a detailed receipt to turn in.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
My FET was $3,800. My saline ultrasound and all other blood was covered by my insurance.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller prefers transferring 1 high quality embryo at a time. But for my next transfer I have a fair and poor quality left she recommended transferring both. She will go over the risks of multiples if you decide to transfer more than 1.
10
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
9
Age 25
1 IUI
Other
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We tried IUI first, using Menopur. We started out slow because she didn’t know how quickly my body was going to react. We ended up using menopur for 26 days & then did the IUI with the nurse. The IUI did not work, so we moved on to IVF. Her plan is to use Menopur again but at a faster rate. Around 10 days & then do the egg retrieval, we will be starting this process in a few weeks.
The clinic [Wash U] is great, very clean and well equipped. The only thing that bugs me is that it is hard to get ahold of the clinic. You have to call the nurse & leave a message before you can get ahold of anyone. There is also the portal that is cool, but sometimes it takes 1 or 2 days for someone to respond.... Melanie is awesome, very caring & helpful throughout the process. She kept you calm and hopeful.
How was your experience with Emily Jungheim at Washington University School of Medicine?
She was very sweet & caring yet had the experience that we were looking for with my condition. We also liked how she remembered us and everything we have done so far and helped us develop a plan for what the next step was, the only thing I was upset about was that we were doing IUI & she had us not take the next round of menopur because she was afraid of multiples but in exchange the follicles were not big enough to actually successfully fertilize. The IUI did not work. Overall she is a great doctor & I would refer anyone to her services.
What's one piece of advice would you give a prospective patient of Emily Jungheim at Washington University School of Medicine?
Speak up to your wishes, they try to get everyone to do genetic testing but that often adds on a lot of money. If you are not interested in it, just simply tell them that you are not doing it.
During treatment, were you treated like a number or a human with Emily Jungheim at Washington University School of Medicine?
She cared for my case specifically for my needs, I’ve been to other clinics that made us feel like a number but with Jungheim we felt like she is doing what is best for us.
Describe the protocols Emily Jungheim used in your cycles at Washington University School of Medicine and their degree of success.
We tried IUI first, using Menopur. We started out slow because she didn’t know how quickly my body was going to react. We ended up using menopur for 26 days & then did the IUI with the nurse. The IUI did not work, so we moved on to IVF. Her plan is to use Menopur again but at a faster rate. Around 10 days & then do the egg retrieval, we will be starting this process in a few weeks.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Melanie )
Melanie is awesome, very caring & helpful throughout the process. She kept you calm and hopeful.
Describe your experience with Washington University School of Medicine.
The clinic is great, very clean and well equipped. The only thing that bugs me is that it is hard to get ahold of the clinic. You have to call the nurse & leave a message before you can get ahold of anyone. There is also the portal that is cool, but sometimes it takes 1 or 2 days for someone to respond.
Describe the costs associated with your care under Emily Jungheim at Washington University School of Medicine.
40 copay to see dr. 40 copay to see gen. Counseling Blood test billed $12000 ivf $500 for iui $4000-$5000 for menopur IUI/IVF $100 for trigger shot
10
Doctor
Emily Jungheim
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 36 - 37
2 IVF
Donor Sperm
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Kevin Omurtag] suggested we do multiple due to age and past records...He has great bedside manner. He spends all the time in the world with you, going through every possible scenario that you bring to his attention. Dr. Omurtag is young and I find that an advantage as he seems to keep up on the latest information going on in infertility... is friendly, knowledgeable, caring, and smart. It was nice to feel like you could ask as many questions as you needed to ask and he would answer them without making you feel dumb or rushing you out the door. I do wish he would be at the procedures. He said he would be at them a couple of times and never showed up. That was disappointing as we had really hoped he would perform the procedures and he said he would.
The front desk staff [at Washington University School of Medicine] are cordial, but not outwardly friendly. It does feel a little anonymous and not as friendly as other places. The medical assistants that draw blood are fantastic and friendly. The ultrasound techs are very kind and knowledgeable, too...For IUI, we did mainly clomid, then after three of those, went to a clomid with one u/s and trigger shot. Finally, went to an IUI with injectables and monitoring. For IVF, we did a short antagonist protocol for both IVF cycles with ovidrel trigger shots.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is friendly, knowledgeable, caring, and smart. It was nice to feel like you could ask as many questions as you needed to ask and he would answer them without making you feel dumb or rushing you out the door. I do wish he would be at the procedures. He said he would be at them a couple of times and never showed up. That was disappointing as we had really hoped he would perform the procedures and he said he would.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Feel comfortable asking questions and make suggestions. He's open to them all and will go through all possibilities with you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He has great bedside manner. He spends all the time in the world with you, going through every possible scenario that you bring to his attention. Dr. Omurtag is young and I find that an advantage as he seems to keep up on the latest information going on in infertility.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
For IUI, we did mainly clomid, then after three of those, went to a clomid with one u/s and trigger shot. Finally, went to an IUI with injectables and monitoring. For IVF, we did a short antagonist protocol for both IVF cycles with ovidrel trigger shots.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is fantastic! She responds very quickly to messages and calls. She does rush a bit on the phone, but is very thorough on email. I feel like she cares and wants everyone to be successful.
Describe your experience with Washington University School of Medicine.
The clinic is pretty cold when you first get there. The front desk staff are cordial, but not outwardly friendly. It does feel a little anonymous and not as friendly as other places. The medical assistants that draw blood are fantastic and friendly. The ultrasound techs are very kind and knowledgeable, too.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$30,000
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested we do multiple due to age and past records.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
9
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 27 - 28
2 IUI
PCOS
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] reviewed my chart to see what I had done thus far with my local OBGYN, laid out the treatment options, and explained the order in which we would/could take them so that my husband and I could make informed decisions about our care. He started with the least-invasive option first, IUI, and promised that if it did not work within a few attempts, he would regroup with us to discuss what our next step would be. We ended up getting pregnant on the second round of IUI, but during the whole process he monitored all of my test results and sent messages to let me know his take. It assured me that he was a hands-on physician, who truly was taking an interest in my care.
Dr. Omurtag's staff members were the perfect compliment to his excellent care [at Wash U]. Kathy, his nurse, always answered my questions in the patient portal within hours of me sending them - and if necessary, called so she could better explain what was going on. She was kind, compassionate, thorough, and yet felt entirely approachable. I could ask her anything. There was another nurse, Mary, who was also wonderful - she would answer my questions, if Kathy was not in that particular day. She was just as prompt, thorough, and easy to trust and understand. Jessie, the medical secretary, was also absolutely fantastic - from the very first phone call in which she got some background information from me and set up my first appointment, I knew she was someone who would be right there with us through this whole journey.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was professional yet completely approachable, and was able to explain things in ways that were simple to understand while still being comprehensive. He patiently answered all of my questions - even during my first appointment, when I had an entire list of questions written down. He reviewed all of my test results, and would write comments once he had done so that I could read them on the patient portal. He made the whole fertility treatment process seem as easy and natural as anything in the world, giving us realistic expectations of success while reassuring us that he would be there to support and guide us along every step of the way. I have never had a doctor in whom I had more confidence and trust.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Come with questions, so you know what you want to know - and then rest easy, knowing Dr. Omurtag will tell you everything else, the things you didn't think to ask.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
While always professional on every level, I felt like Dr. Omurtag and his staff were incredibly approachable and supportive. If I emailed them with a question, I had an answer within hours. If I called, I always either spoke directly with someone or received a prompt call back. If there were any tests I could do locally (I live two hours away from St. Louis), they would let me - saving me that long trip. During my first appointment I came with a list of questions written down, and Dr. Omurtag patiently answered every single one, and never made me feel foolish for asking any of them - even if they were very basic. Honestly, I cannot say enough about the supportive and attentive care I received while a patient of Dr. Omurtag. His nurses Kathy and Mary, and his medical secretary Jessie, were also incredible! Truly, those women made me feel so well looked after.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He reviewed my chart to see what I had done thus far with my local OBGYN, laid out the treatment options, and explained the order in which we would/could take them so that my husband and I could make informed decisions about our care. He started with the least-invasive option first, IUI, and promised that if it did not work within a few attempts, he would regroup with us to discuss what our next step would be. We ended up getting pregnant on the second round of IUI, but during the whole process he monitored all of my test results and sent messages to let me know his take. It assured me that he was a hands-on physician, who truly was taking an interest in my care.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Dr. Omurtag's staff members were the perfect compliment to his excellent care. Kathy, his nurse, always answered my questions in the patient portal within hours of me sending them - and if necessary, called so she could better explain what was going on. She was kind, compassionate, thorough, and yet felt entirely approachable. I could ask her anything. There was another nurse, Mary, who was also wonderful - she would answer my questions, if Kathy was not in that particular day. She was just as prompt, thorough, and easy to trust and understand. Jessie, the medical secretary, was also absolutely fantastic - from the very first phone call in which she got some background information from me and set up my first appointment, I knew she was someone who would be right there with us through this whole journey. She is the kind of person who made you feel safe, like you could rest easy because you knew she would dot every I and cross every T to make sure that the administrative side of your care was attended to. Honestly, I cannot say enough about Dr. Omurtag's staff. I wish we didn't live so far away, so that they could be in charge of my care permanently.
Describe your experience with Washington University School of Medicine.
Everything I experienced with Dr. Omurtag, his staff, and the clinic as a whole was of top-notch quality. I honestly did not have a single complaint during my time as their patient (and they have assured me that even though I will be resuming full-time care with my local OBGYN, I am free to call them at any time if I have any questions or concerns - another testament to how wonderful of an office they are). The patient portal made communication with the staff a breeze, the appointments were always prompt and efficiently run, and we would not hesitate to go to them again if we needed help with getting pregnant again. Frankly, if it weren't for the drive, I would switch doctors in a heartbeat. I've never had a better doctor or staff, nor felt more comfortable or well looked after.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Besides copays, I did not have any extra costs associated with my care from Dr. Omurtag.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 34 - 37
1 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Kenan was warm and engaged. I remember my husband joking he was so young. In ways I liked that piece because I felt like I could relate to him as a human and someone our age who understands all the issues we are facing. He was always very reserved about being too excited or hopeful, but would say until the baby is out and in your arms. That could sound harsh, but I think that it was helpful to keep us in the moment and not attaching to an outcome.
You walk in [to WashU] and the desk is in front of you. You usually get checked in fairly quickly. The welcome is not overly friendly, but appropriate and cordial. The waiting room is very nice, coffee machine, magazines, TV and radio. You are often in the lobby with several other couples who are all there for the same reason. When you are taken back you go to an office or a nurse may get some information and send you out. The wait times are not terrible.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was warm and engaged. I remember my husband joking he was so young. In ways I liked that piece because I felt like I could relate to him as a human and someone our age who understands all the issues we are facing. He was always very reserved about being too excited or hopeful, but would say until the baby is out and in your arms. That could sound harsh, but I think that it was helpful to keep us in the moment and not attaching to an outcome. He also referred me to Dr. Odem when he felt my Asherman's was too extensive for him to do surgery on. I appreciated him acknowledging he has limits to his medical ability and wanted to support me in getting the best possible care.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask as many questions as you need to in order to understand things. He will answer them and it is okay to be reserved and not jump on his first recommendation. You are allowed to dictate your own steps of care.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Keenan was great, very warm, personable. He was honest and did not make promises and took his time with us. I never felt rushed or like he needed to get to someone else. He was always quick to respond, took all my anxieties and worries seriously and was never dismissive.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He first gave me progesterone to see if I could bleed, I then had a dye test of my tubes to make sure there was no blockage and my organs were in good standing. He paired my cycle after progesterone with Letrosole and I ovulated and was pregnant on my first time. He stated that if we tried that given I had 5 failed rounds of Chlomid, he was going to recommend IUI.
Describe your experience with the nursing staff at Washington University School of Medicine.
I remember them giving me detailed information, being very calm, organized and relaxed. They answered questions and responded quickly.
Describe your experience with Washington University School of Medicine.
You walk in and the desk is in front of you. You usually get checked in fairly quickly. The welcome is not overly friendly, but appropriate and cordial. The waiting room is very nice, coffee machine, magazines, TV and radio. You are often in the lobby with several other couples who are all there for the same reason. When you are taken back you go to an office or a nurse may get some information and send you out. The wait times are not terrible.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I am a university employee so my insurance covers my fees. It was never expensive or unreasonable. Sometimes medications were very expensive regardless. However I understand meds and IVF are very expensive. They are very understanding of the financial challenge and work to support individuals in getting feedback and support from billing.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 37
Anovulation
PCOS
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He’s like a father figure, he’s direct but warm. He [Dr. Odem] is a straight shooter, has tons of experience and cares about your emotions. My best interest was always at hand. He did 5 rounds of high dose estrogen and 5 hysterscopies in 5 months. One each month. I never felt rushed, never felt like a number. He would sit with us until we understood everything.... So he was treating me for ashermans syndrome. He suggested hysterscopies to clear the scar tissue out.
Very nice large lobby. Front desk staff [WashU] Check you in quickly, warm, kind. The office rooms are clean, organized. Once you enter from the lobby they take you back to whatever the procedure is. They have the ability to do a lot in house. I believe some procedures are done at the hospital but the location is easy to get in and out of and very clean, easy to navigate.... He [Dr. Odem] tells you the facts but still comes hopeful and willing to go far. He will also sometimes keep going if you request it but has ethics
How was your experience with Randall Odem (retired) at Washington University School of Medicine?
He’s like a father figure, he’s direct but warm. He is a straight shooter, has tons of experience and cares about your emotions. My best interest was always at hand. He did 5 rounds of high dose estrogen and 5 hysterscopies in 5 months. One each month. I never felt rushed, never felt like a number. He would sit with us until we understood everything. Outline what to expect our options. I even discussed transferring care to 2 different providers out of state and he was supportive but shares his opinion.
What's one piece of advice would you give a prospective patient of Randall Odem (retired) at Washington University School of Medicine?
Ask as many questions as you need, be transparent, share all your thoughts. He’ll help you work it out.
During treatment, were you treated like a number or a human with Randall Odem (retired) at Washington University School of Medicine?
You feel like he’s in it with you. He tells you the facts but still comes hopeful and willing to go far. He will also sometimes keep going if you request it but has ethics and will tell you when to stop. He’s called me after hours, answers all my questions and cares.
Describe the protocols Randall Odem (retired) used in your cycles at Washington University School of Medicine and their degree of success.
So he was treating me for ashermans syndrome. He suggested hysterscopies to clear the scar tissue out. I did 3 under general anesthesia and 2 awake. I preferred being awake I recovered quicker. He would have me do high doses of estrogen for about a month and then stop, start progesterone for a withdrawal bleed. Then we would repeat.
Describe your experience with Washington University School of Medicine.
Very nice large lobby. Front desk staff Check you in quickly, warm, kind. The office rooms are clean, organized. Once you enter from the lobby they take you back to whatever the procedure is. They have the ability to do a lot in house. I believe some procedures are done at the hospital but the location is easy to get in and out of and very clean, easy to navigate.
Describe the costs associated with your care under Randall Odem (retired) at Washington University School of Medicine.
I work for wash u so my copays are half and washu just put fertility on the benefits package so we get 10,000 dollars towards fertility treatment but it’s out of pocket cost.
10
Doctor
Randall Odem (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
5
Age 35
Donor Sperm
Other
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
From the first moment we met with Dr. Jimenez she was so nervous and made us feel uncomfortable. ... She insisted on re-running tests and procedures that I had already had completed prior even though they requested all medical results be sent to them prior to the first consultation. It's like she didn't even read any of the information provided to her ahead of time. ... She has horrible bedside manner and communication skills.
... I would get some piece of information from the doctor and then the [Washinton U - CWE] nurse/secretary would give me another piece of information and I was always so confused. ... They don't have a patient portal for communication or flow charts. I honestly don't even know who all works in the clinic as I only met a nurse who did my bloodwork who was super nice and actually communicated with you and wanted to make you feel comfortable.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
From the first moment we met with Dr. Jimenez she was so nervous and made us feel uncomfortable. My husband was made to stand up for the entire appointment as he was uncomfortable in the chair that had arms on it and not once did anyone offer to get him another chair. When we expressed that we wanted 2 embryos implanted via IVF she continued to tell us she would only do 1 as that one might split (despite it being a 30% chance that would happen) and continued to press the issue of having multiples would make for an at risk pregnancy. She provided us with success numbers from 2-3 years prior and no recent numbers were provided. She insisted on re-running tests and procedures that I had already had completed prior even though they requested all medical results be sent to them prior to the first consultation. It's like she didn't even read any of the information provided to her ahead of time. I went through with one procedure a sonohysterography and it was the most uncomfortable experience I have ever had. They "exam table" is a chair and they literally lean you all the back to where the blood is rushing to your head. While doing the procedure the doctor and the ultrasound tech stood there for 20 minutes debating if they saw something or not. The she proceeded to tell me I needed a hysterscopy and if I didn't do it she wouldn't proceed with IVF. I was literally given no choice in my medical care. When I expressed my concerns to the doctor it seemed like she didn't even care that we were not happy with her. She has horrible bedside manner and communication skills.
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Don't see her. Ask to see someone else in the clinic as from what I've heard there are better doctors within the clinic than her.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
It felt like are concerns were not being heard and when we expressed something we wanted we always got a response that was based on why they didn't want to do that.
Describe the protocols Patricia Jimenez used in your cycles at Washington University School of Medicine and their degree of success.
I never got any protocols besides doing one test and some bloodwork as I discontinued seeing the doctor.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denise )
I only communicated with the nurse and secretary via the mychart app and a few times by phone. I would get some piece of information from the doctor and then the nurse/secretary would give me another piece of information and I was always so confused.
Describe your experience with Washington University School of Medicine.
This clinic was super far from my house. They do not send you the "green dot" parking pass you for their parking lot so you have to go up the clinic and back to your car so you don't get a ticket. They have a clinic closer to my house but nothing is done there and was never offered an appointment there. They don't have a patient portal for communication or flow charts. I honestly don't even know who all works in the clinic as I only met a nurse who did my bloodwork who was super nice and actually communicated with you and wanted to make you feel comfortable. The first appointment the front desk person was super nice and helpful and the second appointment the front desk person was older and slow and didn't acknowledge anyone for several minutes of them standing there waiting. There was always another lady on a computer playing music on her personal phone and talking on her personal phone and have no clue what her job was or way she was customer facing.
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The doctor did not listen when we advised we wanted multiple embryos transferred and is only willing to do single embryo transfers. Don't waste your time unless you only want a single embryo transferred.
What specific things went wrong at Washington University School of Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
The doctor stated I have fibrous tissue and when her nurse called she advised I had something totally different.
0
Doctor
Patricia Jimenez
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
1 of 5
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
1 of 5
Scheduling
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 38 - 39
3 IUI
Other
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Jimenez and her staff has made us feel comfortable and are so attentive. They treat you like family! They are always accessible and are there for you! I can’t say enough about how much we appreciate her staff! They go above and beyond for their patients and their dream for a family!!... She takes the time to answer all your questions and address all your concerns. If we got home and forgot questions or concerns she was an email away and always got back to us quickly either same day or next day if we emailed at night.
The entire clinic staff [Washington University] is very helpful and friendly from the minute to walk in to the second you leave!! Great communication!! I can’t think of any weaknesses. It truly is an incredible staff! They are patient and if they didn’t know the answer to my question, they were able to get me to someone who did very easily!!... Given we had no fertility coverage, we were always made aware of the out of pocket costs for everything. There was never any cost surprises. They made sure we had and knew all our options in regards to the cost and financing.
How was your experience with Patricia Jimenez at Washington University School of Medicine?
She takes the time to answer all your questions and address all your concerns. If we got home and forgot questions or concerns she was an email away and always got back to us quickly either same day or next day if we emailed at night. She worked with us as far as timing for our IUIs. We drove 2 hrs to see her. She always made us feel more like family instead of a patient!!
What's one piece of advice would you give a prospective patient of Patricia Jimenez at Washington University School of Medicine?
Definitely be prepared to hear a lot of information. She covers everything and is very thorough! Take paper with you to jot down notes if you’d like.
During treatment, were you treated like a number or a human with Patricia Jimenez at Washington University School of Medicine?
Dr. Jimenez and her staff has made us feel comfortable and are so attentive. They treat you like family! They are always accessible and are there for you! I can’t say enough about how much we appreciate her staff! They go above and beyond for their patients and their dream for a family!!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denise )
They are all amazing!! Very attentive! They treated us like family! They went above and beyond!
Describe your experience with Washington University School of Medicine.
The entire clinic staff is very helpful and friendly from the minute to walk in to the second you leave!! Great communication!! I can’t think of any weaknesses. It truly is an incredible staff! They are patient and if they didn’t know the answer to my question, they were able to get me to someone who did very easily!!
Describe the costs associated with your care under Patricia Jimenez at Washington University School of Medicine.
Given we had no fertility coverage, we were always made aware of the out of pocket costs for everything. There was never any cost surprises. They made sure we had and knew all our options in regards to the cost and financing.
Describe Patricia Jimenez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I’m 38 and she was comfortable with a 2 embryo transfer. It was more up to me to decide after considering risks and benefits.
10
Doctor
Patricia Jimenez
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
4
NPS
10
Age 31 - 34
3 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to.... She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous... In 2016 I did 3 clomid IUIs without trigger shot.... I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles.
The volume of patients and staff allows them [Washington U School of Medicine] to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge.... Once a week all of the doctors in the practice meet to discuss all of their patients.... The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to. She has not recommended PGS testing for our second IVF cycle, citing that it does not improve birth rates. She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous and for that reason I would recommend other doctors in this practice over her.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Do your research. Ask questions. Tell her what's bothering you. Trust her plan of care.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The staff and Dr. Keller all seem invested in a positive outcome for us. When I came in with suspected miscarriage everyone was very somber and supportive. It seemed like they were disappointed along with us.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
In 2016 I did 3 clomid IUIs without trigger shot. None were successful and I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles. I didn't see Dr. Keller at all during this time and really felt like nobody cared if they were successful or not. Cycle 1 IVF was better. I do not have ovulatory dysfunction so Keller recommend an agonist protocol for my first IVF cycle. In retrospect I responded quickly to the medications, maybe too quickly because we got 10 eggs and only 2 5-day embryos. Our fresh transfer resulted in a chemical pregnancy and our FET resulted in a miscarriage at 7 weeks. Dr. Keller said that a quick stimulation can result in poorer egg quality. For cycle two she is doing a long antagonist which will hopefully allow slower development of my follicles and give better egg quality.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Amy is very knowledgeable and professional. She is prompt to call with results and communicates effectively with Dr. Keller and her patients. She's not particularly friendly but I trust her.
Describe your experience with Washington University School of Medicine.
In my opinion this is the only place to go for fertility treatment in the St. Louis area. The volume of patients and staff allows them to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge. They also have their own embryology lab and the ability to do your egg retrieval on Sundays if that's when your follicles are ready. Once a week all of the doctors in the practice meet to discuss all of their patients. This means you don't have just one doctor, you have six physicians collaborating on YOUR plan. Also they have the entire Barnes Jewish Hospital complex and doctors at their disposal. This means that for example if you have endometriosis that requires surgery, they can refer you to someone in their system who can perform your surgery. Because they share that same computer systems, all the physicians are on the same page about your care. Weaknesses include: lack of privacy when checking in; the woman checking me in always asks if I want to pay my bill before I've ever received a bill in the mail; the Ultrasound techs are not friendly.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I think IUIs were around $350 each plus the copay for Clomid. For one egg retrieval/IVF with ICSI, a frozen transfer and fresh transfer we paid almost $13k and my insurance covered $4k.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller was open to both single and double embryo transfer for us. We elected single transfer to avoid a twin or triplet pregnancy.
4
Doctor
Sarah Keller
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
8
Age 36 - 37
2 IVF
Male Factor
European
Native American
Income $0 - $49K
Teacher
Strongly Recommends
Neutral
Unsuccessful
You will not see her [Dr. Valerie Ratts] for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.... My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left.
Costs for IVF [at Wash U] range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
How was your experience with Valerie Ratts at Washington University School of Medicine?
I love have Dr. Rattes for a doctor. I wish a cycle would have worked, but she continues to look for ways to adjust the cycle. She is a caring human being would will have the difficult conversations when needed.
What's one piece of advice would you give a prospective patient of Valerie Ratts at Washington University School of Medicine?
You will not see her for ever visit during an actual treatment cycle. The doctors work on rotation so any of the doctors could be doing the retrieval and transfer. I always fell on a different doctors rotation and absolutely loved them all.
During treatment, were you treated like a number or a human with Valerie Ratts at Washington University School of Medicine?
Dr. Ratts will personally call you following a failed cycle after the team has met. She will answer any questions you have and discuss the next treatment options. Also, during treatment or consultation if my husband and I had questions while we were in the office, she would sit down to help answer them even if our time was over.
Describe the protocols Valerie Ratts used in your cycles at Washington University School of Medicine and their degree of success.
My first cycle was a fresh 3 day transfer. I went in for many visits to monitor egg growth and lining checks. Once I had the retrieval, I was called in for a 3 day transfer to transfer 2 embryos. They gave us the option for 1, but we chose 2 on the doctors recommendations. The cycle failed. The next cycle was a frozen transfer. Not all our embryos made it to day 5. We had 1 left. Cycle was much easier. Took estradiol before and then progesterone after transfer. The cycle also failed. I did a second retrieval, 3rd transfer (2nd fresh). Cycle was much like the First only the stemmed harder to try for more eggs. More eggs were immature and didn’t get to be fertilized. 2 embryos transferred on fresh cycle day 3. Failed. No embryos survived to 5 days.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Anytime I had any questions at all, I could call and I would hear back with them. They worked with me to figure out if I needed to order extra meds the closer I got to retrieval/transfer so that I didn’t waste a ton of money (it always fell at a weekend). She was great all around. Very helpful and calmed my nerves many times.
Describe your experience with Washington University School of Medicine.
During cycle, you could see any doctor depending who is on rotation. They work together and they work around the patients cycle, not a M-F schedule. For appointments to check lining, eggs, and blood, appts would take maybe 5-10 min. It took me longer to drive there than to actually have an appt. I was always able to go back to work so I wasn’t loosing all my sick days.
Describe the costs associated with your care under Valerie Ratts at Washington University School of Medicine.
Costs for IVF range from 12-15,000 for a retrieval and fresh transfer. I went through a place in CA to finance and provide cost for 1 fresh, 1 frozen for less than in office. The second fresh, frozen we purchased I lost out on some of the $ I had paid in due to not having any embryos survive to 5 days for a frozen transfer. The clinic had the money but since it was contractually linked to the fresh cycle, it is not allowed to be applied to future cycles.
9
Doctor
Valerie Ratts
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 29
1 IUI
1 IVF
Anovulation
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.... Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
[Wash U is] Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.... Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust the process and try to be patient. Also, don’t be afraid to advocate for yourself and ask questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
First we tried a medicated cycle with injections and an IUI. I over responded to the injections and had to wait 2 months for my ovaries to go down. Didn’t get to the IUI that time. We tried again, this time with less dosage and an IUI, by resulted in a negative pregnancy test. After that, we were ready to move forward with IVF. I used injections for 4-5 days (Gonal F, Menopur, and Lupron). My egg retrieval resulted in 32 eggs, 19 were mature, and we decided, as a personal decision to only fertilize 10. We did a fresh transfer with one of our day 5 embryos and ended up freezing the remaining four embryos we had for future use.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
Describe your experience with Washington University School of Medicine.
Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Insurance covered our IVF treatment so I’m not sure. Medications cost us $3,000 out of pocket, and we had to put $600 (if I remember correctly) down to be financially clear.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 26 - 27
Endometriosis
Other
Middle Eastern
Income $0 - $49K
Nurse or HC Services
IVF With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have always felt like a human under the care of Dr. Keller.... The first appointment we had with Dr. Keller to meet to chat about IVF was one I will never forget. After sitting with her, discussing all that is involved with IVF, Dr. Keller looked at us and said, "I want you to get your baby! That is my goal here!". It made me feel as if I wasn't alone and I felt as if my husband and I are in the best hands.... she is trustworthy and will fight for the best care for you.
Washington University Fertility and Reproductive Medicine Center is well known and the doctors there have the best communication with their patients.... The nursing staff and the care coordinator have been wonderful so far in our journey through IVF. My husband and I tend to have many questions because we are both nurses. They call back in a timely manner and always seem to find the answers if they don't have them for us right away.
How was your experience with Sarah Keller at Washington University School of Medicine?
Being a nurse, I have learned about effective communication. Having effective communication with physicians is always key to experience excellent care. After my husband and I miscarried our baby boy at 17 weeks, I learned to be an advocate for my care even more. I did not have complications after my D&C surgery after miscarriage. I however was diagnosed with an uterine arterial venous malformation which is very rare. I was under my general OBGYN at the time I was diagnosed and Dr. Keller which is my infertility specialist. Many doctors were consulted to see if they had an idea of how to treat the AVM in my uterus. A month or so after my diagnosis, I was told it would not be in my best interest to carry children for my safety and health. Dr. Keller was my main physician who helped me through my time of this diagnosis. She understood how hard this time was because we have never had any children and I was only 26 years old at the time. Every time I was seen by her, I felt as if she was fighting for answers for my husband and I, seeing everything in our best interest. Time went by and I ended up hemorrhaging, which is a complication of the uterine AVM, and admitted to the hospital multiple times in a months span. While the bleeding would start and stop, the doctors were trying to figure out how to save my fertility without doing anything to drastic. After failed attempts to do so, I ultimately had to make the decision to get a hysterectomy for my health and safety. Dr. Keller was always there, one call away, to answer all my questions and concerns. I wanted to make sure that this was the best decision for myself and that there weren't any other options available. I trusted her decision, as did my husband. Now, fast forward to a little over a year later, and were are about to do an IVF cycle to ultimately have a surrogate carry our baby. After a couple of months of trying to heal mentally and physically, my husband and I are ready for our next steps into starting our family. The first appointment we had with Dr. Keller to meet to chat about IVF was one I will never forget. After sitting with her, discussing all that is involved with IVF, Dr. Keller looked at us and said, "I want you to get your baby! That is my goal here!". It made me feel as if I wasn't alone and I felt as if my husband and I are in the best hands. She always asks how I am doing when I meet with her, how I am healing, and just how I feel overall. My experiences that I have gone through in the past year and half are something I never expected. I never dreamt of not being able to carry our children. It sure does make it easier having Dr. Keller sincerely care about my husband and I and our ultimate goal which is to start our family. There is nothing bad I could say about Dr. Keller!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
That she is trustworthy and will fight for the best care for you. She will always listen and respect your decisions. Effective communication!
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
I have always felt like a human under the care of Dr. Keller. After going through some testing for infertility, we became pregnant on our own. We miscarried our baby boy at 17 weeks. I was then diagnosed with an AVM in my uterus and ended up hemorrhaging a month after my miscarriage. I was in and out of the hospital with complications and trying to figure out how to save my fertility with my new diagnosis. I was always in contact with Dr. Keller and trusted her input on everything regarding our decisions. Ultimately, a hysterectomy had to happen for my safety and health. At age 26, with no children, it was and for ever will be the hardest decision of my life. Dr. Keller was there for my husband and I during that time and is now guiding us through IVF to do egg retrieval to have a surrogate. I am forever thankful for her care!
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
I am about 3 weeks away from our very first round of IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Susan )
The nursing staff and the care coordinator have been wonderful so far in our journey through IVF. My husband and I tend to have many questions because we are both nurses. They call back in a timely manner and always seem to find the answers if they don't have them for us right away.
Describe your experience with Washington University School of Medicine.
Washington University Fertility and Reproductive Medicine Center is well known and the doctors there have the best communication with their patients. They do egg retrievals 7 days a week, and they don't clump everyone into cycles together. They are able to work with each patient one on one.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I will know a more detailed cost estimate soon. Since we are just beginning our first IVF cycle, I am not sure of the overall costs. I estimate it being close to $20,000.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller has discussed her approach to both because of us needing to use a surrogate since I cannot carry. The decision mainly depends on the surrogate and what they agree too, but she does mention it is best to not do a multiple embryo transfer for surrogate to carry. It costs more and many more risks involve is my understanding.
10
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5